I bought a fridge 1 year ago and it has been repaired 3 times for the same reason. I contacted LG and each time, it was fixed. Obviously, its a bad fridge. I contacted Home Depot where I purchased it and they told me that after 3 events for the same reason, it should be replaced. I contacted LG, they told me that that’s not the case, that it is up to the technician to tell LG that it cant be fixed. What? Dont buy LG. Customer service sucks and they will do nothing except to keep passing you on to someone else and tell you sad, sorry with no action.

The LG microwave (MW MC7688) was purchased by me on 30.11.2008. On 21.08.2012, we went for AMC, which is from 21.08.2012 to 20.08.2013. Some of the parts were not functioning so we lodged the following complaints: RNA ** dated 19.01.2013, RNA ** dated 23.01.2013, and RNA ** dated 31.01.2013. The service technician visited and verified the oven. He confirmed that one part is to be replaced, but that part is not available as the company has stopped manufacturing that model. Subsequently, Mr. ** called on 09.02.2013, and confirmed that the model is out of stock, and that the company will pay back 15% of the purchase cost. Then we spoke to Mr. Manish ** on **. He conveyed point blank and asked us to do whatever we want, but we will get only 15% of the purchase price. The purchase price was Rs. 8,499/- and 15% comes to Rs.1,275/-; whereas, we have already paid Rs. 815/- for the AMC cost.Is it our problem that the company has stopped production? If that is the case, then why was AMC taken? We need the part to be replaced or a replacement of a new oven.

We purchased a LG dishwasher from hhgregg Feb 2014. May 2015, the dishwasher gave out. We thought LG products were good. We paid over $800 for the LG dishwasher. The technician who came to assessed the LG dishwasher was improperly installed. In reading the reviews 279 owners of LG dishwashers felt the LG dishwasher was a joke, poorly designed. We replaced a Magic Chef dishwasher, that was over 27 years old, and still was in working order. The stainless LG dishwasher looks smart, but in reality the dishwasher is crap. LG corporate office said they will not repair the 14 months old LG dishwasher and if we were not satisfied sue them in court. I will.

I purchased a new LG refrigerator in June 2015 and about 3 years later it stopped working. It turns out to be a faulty compressor. Even though the compressor is warrantied for 10 years I still had to pay over $300 for repair. I thought it may have been just a fluke but exactly one year later the same thing happened again. When I contacted LG they once again expect me to pay for repairs out of pocket. It is highly unreasonable that a refrigerator would not last past 3 years and then the repaired compressor would once again failed in just a year. Am I expected to have to pay $300 a year from now on to have an operating fridge? Ive owned this fridge for well under 5 years and this should not be the case. Needless to say I will not be purchasing another LG appliance.

My LG refrigerator (Model: LFX25971ST) is not cooling. I bought an LG stainless steel fridge about three years ago. Last night, water started leaking from the ice maker on the door. Later, I found out that the water was leaking because the fridge was no longer cooling the upper part, nor freezing the freezer compartment.I called LG Customer Service to complain, but all I received was Im sorry. When I asked to speak to a supervisor, I was put on hold for over 15 minutes. The supervisor said that he would look into approving reimbursement for parts, but not for labor (no promises). I now have to wait until Monday (now Saturday) to get a reply. If I went to an authorized repairman prior to receiving a reply, then they will not cover anything. So, do I wait three days for a possible partial covered repair (and not have a fridge) or do I call a repairman today? By the way, this is the second major repair to my fridge in the last few months. The first came when the water line (on the fridge, not the connection to the house) cracked and leaked behind the fridge, causing considerable damage to my floor and the ceiling in the basement. My insurance company was involved and asked for the cracked tube after I had it replaced. They said that they would consider legal actions to recover the insurance claim.

This is a letter I sent to the President and CEO of the Co. I am writing in regards to a repair problem Im having with my LG refrigerator model #LFX31025ST. At the beginning of May 2017 I noticed that it was not cooling properly and making a strange sound. Within a few days the temperature was well above normal range 45 degrees plus and continued to rise in the both the refrigerator and freezer. At that point I made a call to LG, (May 8) and was told my extended warranty was expired but I was still covered with my manufacturer warranty for the compressor. I then purchased a warranty from Assurance as suggested by LG customer service for the cost of $358. Had an appointment set up, then waited 16 days for the first appt.The first technician that came out said it was the condenser and he needed to order a part. (Service date May 19.) The second tech came out on (service date June 5) to install condenser and said the compressor was bad as well and that apparently the first tech missed it. He then proceeded to order parts but never bothered to call when they came in, until I called 4 or 5 times to inquire. My next service date was on June 21. Repairs made, but still did not cool! He also made a total of 3 cuts to my new kitchen floor which I have pictures of and never mentioned it to us! We didnt notice until the Authorized LG Tech saw upon pulling out the fridge for the 3rd repair.Our next service date was June 27, but the tech was a no-show. Called LG and they apologized and said it was their fault for not confirming. At that time I was set up for another appt. on July 5. When they didnt show again I was told by LG that when they called G&A Appliance (the co. that had been servicing us) G&A stated there was nothing more they could do. I still dont understand why they would make me wait another 8 days before saying something. So LG set me up with a Authorized Service Tech who came out on July 19. He examined the fridge and found the subsequent work to be inferior and not complete. More parts needed to be ordered and installed.Next repair date July 25, work was done, system seemed to be cooling before tech left. Was advised not to put anything in it for a couple days just to be sure. Over the next 48 hrs the fridge got down to a temp of 45 but no lower and the freezer got to 20 but no lower. Called LG back to sched. tech to come back out and was told there was no openings. I asked to speak with a supervisor and got a nice woman named Brenda, who said she was putting me on a anytime/anyday timeframe. She was also marking it as a reclaim.Waited 6 days and never heard from anyone so called back on Aug 2 and spoke to Jewel who said I was on the sched. for Aug 8. Well Aug 8th arrived and no service tech!!! Called and spoke to Jason this time and was told I needed to sched. my appt. through Assurant because my original warranty was up. Well my compressor is warrantied for 10 yrs so no, my warranty is not up and the repairs thus far have not worked. Well I complied and called Assurant and was told they have no available appointments... Really?? He said to call back in a few days to see if theres an opening. I have never heard of such a thing.So in summary Ive been without my refrigerator for over 3 months with apparently no fix in sight. Spent countless hours, yes HOURS on the phone explaining my problem and setting up appts. I bought my LG refrigerator only 5 yrs ago along with a stove, microwave, and dishwasher all LG. The fact that the fridge had a 10 yr compressor warranty was a big part of our decision to purchase, not mention the roomy interior as opposed to other manufacturers models and the excellent LED lighting! At this time Im asking for a replacement or refund of this product which you have been unable to repair under the warranty. I feel that I have been more than patient in this matter. I really cant continue to live out of a cooler. I appreciate you taking the time to read my email, I look forward to speaking with someone to resolve this matter.

The LG-WM3997HWA washers drain system is bad and the dryer doesnt dry! I spoke to a couple of LGs support people and the first one sent out a repair person because the machine doesnt dry. The repair person found nothing wrong. I called again because the machine still didnt dry and LG was again going to send out a repair person... I then called the repair person and he said these machines never dry and that if he came again, he would just check the specs and the specs were correct. So I called LGs support people again and this time the lady told me that the machine only dries to 90%. In point of fact, it doesnt really dry. I tried it using half the wash load and I think that after hours of drying, it was wetter than when it first came out of the wash. I now have to buy a dryer. I have been trying to dispute this with Goedekers the company that I purchased this machine from, but their policy is once its delivered, its yours.It makes no sense to me at all that they sell a washer/dryer that doesnt dry. I have used these kinds of machines in Japan and they work perfectly. It does take hours, but the wash comes out dry at the end and you dont have to remove half the wash to get it that way. Also your design for the machines drainage is horrible. To have the water drain out so close to the floor makes no sense. I used a flat tray to catch the water, but it is virtually impossible to control the flow and most of the time, it makes a mess. This is probably the worst appliance that I have ever bought. At this point, I now have to buy a dryer to put on top of the machine because the reason I bought it in the first place is because my laundry room is tiny. The point is that they should not be selling this machine and the public should be warned not to buy it.

I bought a LG refrigerator from Home Depot LFX25960ST in 2007. The ice maker has broken down twice which needed servicing. In Feb 2014, just like the other consumer complaint, we smelled something burning and realized that the light fixture housing had completely burnt and melted. Even the light bulb was melted. We called LG and the technician came out the very next day. Told us that this is a common issue and just replaced the light housing without address to the fridges melted ceiling. Told us to use 40 watts light bulb instead of the manual recommended 60 watts (which we had been using). When I contacted LG and submitted pictures and wanted to file a products liability claim, twice they replied via email and plainly rejected it. I now today told them that I will seek social media and legal counsel. I am now waiting for their response.

Their products are junk. Getting anyone to service them is impossible. Takes too long to get parts from Korea. I will never buy LG products again. American made products for me from now on. My experience was with a refrigerator.

Beautiful on the outside. To save water it only wets clothes so they do not get clean. Have to wash everything twice and use perfumed Unstoppables. It cannot handle bulky items like sofa covers, or rugs as once they are wet they become too heavy for the load sensor so machine stops. I hate it.

Will never buy another LG product! We have a fridge that we bought a year ago, it has stopped cooling our food. All our frozen food was melted and the food in the fridge was on the way to being warm! We cleared the fridge out and the coils were fine (not frozen). We tried everything. Then realizing it wasnt something we could fix at this point we called LG. LG then proceeded to tell us that someone would contact us in 24-48 hrs about our fridge to schedule a repair... well no call. So we called again, they said someone would fix to in 15 or so days. 15 days without a fridge?! Was told they would call us back in a couple hours so they can look into it. AGAIN, no call back! Imagine that! We are beyond frustrated! Upon researching the company, they are known their fridges having issues!

We purchased an LG front-load washing machine in April. The drain hose became kinked in August so the washer would not drain. Called LG customer service on August 23 to have drain hose replaced. Twelve calls and 3 months later, still not replaced. Get the run-around with each call. Please, if you value your sanity, do not purchase an LG washer.

LSG4513ST.BSTELGA / Range danger for burn/natural gas leaking. This range has had issues since day one. Serviced one time by LG tech who said; Ive replaced the components with the updated parts; but that wont fix the problem. We the owners and guests have accidentally turned burners on and burned ourselves. An even bigger, more dangerous problem is the burners being on enough to leak gas and not light; or when on low; the flame will go out and continue to fill the home with natural gas until you notice. After several months of trying and finding out the LG factory repair person in the area; no longer works for LG; we have an appointment scheduled with an authorized service company. I would rather just have it replaced and preferably before a serious injury, fire or explosion takes place!

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

I love our microwave. The only thing I dont really like is you have to run the potatoes twice in order for them to be done. I think that they have made great improvements since the first one we got. I love it.

I also purchased the LG French Door Refrigerator Model LMXS27626 in Feb. 2017. The compressor went out on 6/25/19. We have experienced all of the same problems (Ie; hundreds of dollars in lost food, 4 days total off of work, multiple phone calls, living out of coolers, waiting weeks for an A&E repair person). All without prevail. We DID have an appointment this morning to finally have the compressor put in, however the repairman ordered it a couple of weeks ago and the wrong model number was delivered to us. He said he would have to re-order the correct one and the soonest he can come back is in 2 weeks 7/25/19. The whole experience has been exhausting and miserable for my family of 7! It is mind blowing that LG would continue to sell these refrigerators. I personally thought I was in this hell alone. Im am petrified once the compressor gets replaced (if that ever happens) that it will go bad in 6 month, 1 year, etc. LGs new logo should be: LING! LING=Life Is Not Good!

My husband bought this horrible piece of crap without me. We had it a couple of months when it started to fail. Getting stuck on spin cycle and the clothes were SOAKED. Tech came in and said we have to put it on BULK (never had this problem with other machines). So, he cleared it, and worked on the drain motor. A couple months later (while using bulk setting), the machine did the same thing. In the year and a half since we bought it, it had done this about 25 times. Second time we had a tech come out... tried to tell us the same thing. This item is faulty. Just found out a friend with a front load LG is having the same issue. Never buying an LG again.

LG TrueBalance top loading washer - The machine is a headache. It shakes violently, UE is a constant, the area around the bleach portal is rusted and I dont even use bleach! Like the other reviews before me, unless I am sitting by the machine, it takes 3 hours + to do one load of wash. We did call LG and they basically said, The warranty was up and you are on your own. Miserable piece of machinery... never again.

On 9-27-13 bought microwave oven model lcrt201st. Have 7 months it would trip surge strip shut off completely. I warm my coffee for 70 seconds but it would shut off after 30 seconds. I like my coffee hot. It kept doing this so I called LG support. Was told malfunction in keypad and to take it back where I bought it. I DID this on 4-23-15, model # same. All ok till today 7-17-15 it DID it again. I again called LG support and was told I would have to take it to one of their service centers all pa, North Jersey, Delaware. I shouldnt have to drive around the world to get a problem solved. I am not getting another LG product. I was told I can take to Best Buy and they will give me a new one. Ok but then in 3 to 7 months IM going to go thru this again. No way.

I was out of country for business when my wife tells me our 5 year old LG refrigerator stopped working. I had her call LG customer service department (India). They provided her with an authorized LG Service Center 50 miles from our house. The cost for the service center to make the service call to my home was $215 which included 1 hour of labor that would be applied to the service call and anything left over applied to the repair. It took the service center 1 week to make the service call. At 5 years my refrigerator has only a 7 year warranty on the compressor with no labor covered. The service call by the service center determined the compressor and motherboard were bad. The repairman only assessed the call for 15 minutes leaving 45 minutes toward repair. I was also told that I would have to get the parts from LG. Contacted LG for the parts and they said the service center would have to order the parts.I went back and forth for about a week between the service center and LG. Got an LG Case Number that was offered after about the 15th call to LG. I asked for a US based LG customer service rep and was told that does not exist. Today LG offered to send the Service Center a Part Authorization # so that they could order the parts. I am going on 3 weeks without a refrigerator functioning in my home. I was told the Part Authorization # will take at least 3 days. The service center says once they have the Part Authorization # it will take about a week to get the part. Then another week to come out for the service repair call. If you are thinking of purchasing an LG product you are out of your freakn mind.

We purchased a condo 2 yrs ago with a Kenmore French door refrigerator. We found out the fridge was made by LG. Shortly after moving in the refrigerator quit working. We lost a lot of food. It took forever to get a repairman out and had to spend money on eating out and take out food. We were told it was a computer part and it would takes weeks to get the part. Literally we went the entire summer without a fridge. It worked for a while and now it is not working. Was told by a repairman that LG is the worst fridge anyone can buy. He has many calls on this brand (LG)... We lost more money on food bc we had to unplug fridge for 48 hours and plug in for another 24 to get to temp. It held temp for 5 days and is breaking again temp in fridge. Now 57 & climbing. Will never buy LG anything. Please advise if CLASS ACTION SUIT.

Just another complaint about an LG front load washer not being able to complete the spin cycle due to the load not being able to balance. Many have suggested dumping the LG and getting another brand. Often the other brands have the same issues. Samsung is one. Another problem is who is actually making the other brands, such as Maytag, etc. Often you just exchange brands, then you exchange terrible customer service centers, poor customer service centers, poor warranty service. In an attempt to make these products more feature rich, they become too complex, too problematic, too difficult and expensive to fix. I am sure that the companies are overwhelmed with complaining customers. If they get in a pattern of fixing a few machines, then all users will expect their machines to get fixed. The companies are not going to do that. Hence, the customer suffers. There should be more consumer protections regarding these products and their repairs.

My french door refrigerator Model #LMXS30776S was purchased in May 2015 and in July it started to make a terrible noise and I called LG and they said most likely there was ice on the fan. A few weeks later it started turning off and I would have to restart it. I called LG and they said I needed to get a technician to look into it. I had someone come out who said I needed new sensors and a new evaporator cover and it would take 3 days to get the parts in. 4 days later I called and they told me the parts are not available and I had to call LG directly to get the parts.I called LG. They quickly set me up with a $300 extended warranty repair plan and set up a technician to come out. This guy also said I needed new sensors and fans. One week later, they could not get the parts and said they were not available. The warranty company refunded my money minus $100, saying that parts were not available. Based on CA Civil Code Section 1793.03, parts must be made available within 7 years of any major appliance. I just spoke to a supervisor in the corporate office who after 30 minutes on hold said that the parts are available and she is transferring me back to the warranty repair company to get set back up on the plan. LG has been incredibly awful with this entire situation and I have heard from their own technicians that they rarely honor a warranty even within the first year and said to never purchase an LG appliance. I agree.

I was very excited and purchased all brand new LG appliances in late 2016 after purchasing a new home. The dishwasher has 3 racks and after 4 months the top brackets are supposed to be adjustable and do not stay upright. They are supposed to clip into brackets and have come apart. In addition, there are 6 spots on the upper and lower rack that have been burned and are completely falling apart. This was a very high end dishwasher and will not buy another LG. My brand new stainless French door refrigerator with 2 freezer drawers is also a disappointment. The side areas have broken apart and I have taped them together. Very poor design as it only holds very few items that are tall like milk gallons.

WT5001CW - We are still having significant problems with our LG washer. The latest issue involves the troubled spin cycle particularly when washing items in the Towel Setting. While trying to wash just 3 bath towels along with several smaller items, our washer will become unbalanced during the spin cycle subsequently causing our machine to stop operating! After having to stop, adjust, and rearrange items, the machine will resume the spin cycle only to have the washer once again cease normal operation requiring me to repeat the process of pulling out these wet items. As I indicated previously, I believe this chronic balance problem is due to a defective LG software issue rendering our washer unsuitable for the ordinary purpose for which it was sold to us. This LG washer is defective. We cannot operate the washer for which it was intended.

One and done is my motto now when it comes to LG appliances/electronics. This was the first and only time I will ever purchase ANYTHING from this manufacturer. We purchased an LG kitchen suite consisting of a refrigerator, stove, and microwave. All are on the fritz. Over half of the buttons on the microwave do not work which almost makes it unusable; the 1, 2, 3, and more. The vent, power, light and even more. The largest burner on the stove is gone and the refrigerator makes an odd noise (not the icemaker). Weve had the appliances for only about 5 years so no more LG for me. Its just outside the warranty - how convenient for them.

Visiting technician (not his faults) says the linear compressor used in this LG refrigerator is noisy/louder than others -and suggest we install sound-dampening around the refrigerator. I regret purchasing this LG refrigerator - its louder than the GE we had before. Reminds me of my grandmothers noisy Kelvinator in 1959. Freezer frost is resolved by decreasing the amount of food we stored in the freezer, which was never an issue with our previous unit(s)?!?

We purchased the LG French door refrigerator LFXS29626 in December 2016. After approximately 18 months of use, this virtually new refrigerator, stopped cooling and required a replacement compressor at a cost of $850. The technician doing the repair said that he is seeing many other “new” LGs with same problem. I can’t tell you how dissatisfied we are with this product and I hope there is a recall/reimbursements for the cost of repair. This is wrong!

Redid my kitchen and went to BrandsMart and bought a complete LG kitchen package, Worst quality product ever. After about 2 or 3 months the fan stops working so we call Brandsmart. Worst customer service ever. They should be ashamed, the guy came out and didnt even have the proper equipment with him to de-ice the fan. My husband had to loan him the equipment. P.S. it works for about 6 months then stops working again so we call Brandsmart again. The guy comes out and resets the refrigerator by unplugging it and plugging it back it, of course that didnt work.I call LG who sends out their own technician who said it was the motherboard. That gets replaced, only to work another 2 months. Now they are replacing the compressor and the two evaporators. I am out of manufacture warranty but LG is covering the labor cost but are giving me a hard time. I requested a new refrigerator and a refund and who knows if that is going to happen. This whole process has been like pulling teeth, I have also been without a refrigerator twice, for 3 weeks each time. They are also giving me a one time food loss credit. Dont know how much, but I think a class action lawsuit is in order, the anxiety and stress dealing with the stupid techs and the customer service is too much. I dont think I can do this a 5th time. The refrigerator is only one year old now.

Purchased new LG French door in December 2016. Have had at LEAST five service calls due to the cooling system quits working. Have had runaround from LG folks. They insist on repeated repair calls. This is the worst customer service experience I have ever had. As of today, we have had at least two compressors replaced and now waiting for a whole new evaporation system to be installed. I am amazed that LG has spent time and money on trying to fix this lemon instead of just refunding money so we can get a refrigerator that actual works. Extremely disappointed by the quality and treatment we have received from LG.

Linear Compressors - My LG LSXS26326 came with my home when I purchased it. The fridge is less than 5 years old. In the year Ive had it Ive noticed intermittent cooling/ice production issues. If the temp got above 77 degrees in my house, the fridge would struggle to make ice or keep food cool. Then, on Memorial Day weekend, with family visiting, it finally died. I have a homeowners warranty (fantastic investment) that covers all my appliances. Never had an issue on the couple of things Ive had to call them on. This fridge is an exception. After a TWO WEEK long rigamarole between them and LG to determine a) If the fridge was under warranty. (It wasnt. Im not the original purchaser, as I tried in vain to explain to all parties.) b) Who was going to pay for what (warranty company, all of it). The part is perpetually back ordered. There are so many of these compressors that are failing, they cannot make them fast enough to replace the failed units. Even the replacements are failing within a couple days/weeks/months/years depending on your luck. Today is June 22, and I am, just today, getting my fridge fixed. This process has been an absolute nightmare. And I have a future failure to look forward to. All I can do is cross my fingers and hope this one holds out until I get taxes back next year and can replace it with a functional fridge. I will NEVER, EVER, buy anything LG again in my life. And be CAREFUL. These same compressors are used in Kenmore Elite fridges as well!

Purchased four door refrigerator in July of 2015. For the past few days it would not go below 50 degrees in the main compartment. Freezer only 25 degrees. As I am writing this the repairman is behind my fridge replacing the compressor. I had called the LG customer service and was on hold. Was hoping to use the “Smart Diagnosis” through the fancy transmitter on the fridge, but then received an instructional text. That did not help. Online search through LG repair site recommended a shop (Tip Top Repair, San Diego County) that supposedly would take care if it but they would not come out. I am now looking at a $1295 repair through ARC, repair being done as we speak.

This washing machine is the most expensive, least efficient washing machine we have ever owned. My wife has used all the recommended HE products, cleaned the washer as recommended and yet, often, as today, she has to shake black flecks of mold off the whites. We would NEVER buy another LG product!

New LG fridge in Fall 2016, shortly after we had to fix the faulty connection of the in door ice maker that would drip. Now at 2.5 yr old our fridge completely stopped working, spoiled food, dripped water on wood floors... Part is on back order and we continue to wait without a fridge.

One year and one day after we purchased this LG dishwasher LDF7810BB at Home Depot, the motor went out. Sorry! Its out of warranty. We traveled extensively during that one year and there were only two people in the house, so it was being used approx. every other day max, bringing it to maybe 100 wash cycles at the most and the motor went out? Home Depot could do nothing. LG corporate in Huntsville, AL would not even give a discount on the new motor which cost (back in 2008) around $275 plus labor. It still doesnt clean properly and Ive done all the maintenance they recommend. We even have a water softener system so it isnt the water. Ill never buy another LG product and I warn everyone who will listen (even strangers in Home Depot) not to buy LG products. Ill be happy to hear they are out of business.

After spending close to $3000 for a new top of the line LG refrigerator it stopped working. Called LG and was told they have no LG technicians in our area. Gave us 2 numbers for repair facilities, both would charge us to come and look at it. Then they have to send their finding to LG to get parts. Both companies told us that we would be responsible for trip charges plus anything LG doesnt cover. We are cutting our losses and getting rid of this piece of junk. LG should not be allowed to sell in the US until they come out with a quality product. No more LG appliances for us.

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. Ive had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.

I love the side by side with the see thru door for drinks. Just knock 2xs on the window and it lights up so you can see in the door before opening to get a drink. It has sensors so if you dont close the doors completely they go off. Ice maker inside freezer, didnt want water on the door, last one leaked and never could fix it. Once and roomy and nice shelves and easy to clean, plenty of freezer space. Nice veg bins and meat bin. Stainless, love it.

My three year old washer is being consumed with rust. We are not careless and try hard to never splatter the chlorine. At the rate of corrosion there is no way the frame can last long enough to cover the 10 year warranty. Thinking this was surely a defect considering the $899 price tag, I called LG Customer Service. They are not located in the U.S.A. They then told me there is no warranty on the washer housing and began schooling me on being careful when adding the Clorox because it is very corrosive. Really? One would think the LG engineers would realize that when designing the washer. Now we have mechanical issues and are in need of other repairs. NOTE. LG is not American made. Definitely not worth the money and I do not recommend buying one.

I purchased an LG Washing machine 5 years ago. It had a few problems, leaked and the rubber seal on the door always came out after the wire that held it in place rusted (after 2 years). The final straw was after 5 years I had to call for service and after 3 days the LG serviceman finally arrived. Took my washer away after giving me a reasonable quote. The next day LG called to tell me that they did not have the parts for my 5-year-old Washer. So I was forced to buy a new machine. I would expect that a washing machine should last much longer than 5 years and if it needs service that the parts would be available. I will never buy anything else from LG again.

Worst washing machine ever... Does not supply ample amounts of water...clothes rarely come out clean, or thoroughly rinsed. Destroys towels, blankets, and basically anything else that is put in the washer. Customer service is as big a joke as the washer. Keeping large loads balanced is a time consuming joke, Do not buy this washer.

Most of my family has LG refrigerators. We also enjoy the style that LG has that was why we went with them. We like the whole line, so we got the stove, microwave, fridge, and dishwasher. I like the fridges French doors and the way they open up to allow us to access the extra-wide fridge without swinging the door all the way open. Also, it doesn’t take up so much room in the kitchen. LG did a phenomenal job, but I had some issues with the black stainless flaking off. A rep came out to replace the doors, and that was phenomenal. But when they replaced the doors, one side doesn’t shut on its own anymore unless I slam it. I’ve tried calling them back a number of times, but there was no response. That part was disappointing, but the product overall, when it’s set and adjusted right, is phenomenal.

Large enough washer to accommodate many items big and small, features make it easy to use. I love that the amount of water used is determined by the size of the load. I dont like that it doesnt have an agitator, but after standing and watching it cycle, Im confident is does it without it. If it had an agitator, this would be 5 star to me.

I am in the middle of what all the other reviewers have said about LG. I am so frustrated that I just had to tell somebody my story. My 1600.00 French Door Freezer on the bottom is nine months old. It just stopped working. I have talked to LG 3 times and get the same answer. We have only one repair person in the area and he cant see it for 3 weeks. I have talked to Home Depot where we purchased it and they said there is nothing they can do for us. I have spent one week on the phone and from what I am reading it looks like I have a long road ahead. Never will buy another LG anything. We are living out of a college dorm sized refrigerator in the house and our old Sears Kenmore in the garage. My 87 year old blind mother lives with us so needless to say this is difficult for her. I can only keep the things she needs in the house. PLEASE if you are reading this DO NOT buy LG.

Been waiting for a month for technician to come out and fix our LG refrigerator. He said that we needed a new compressor and dryer. Replaced it on Thursday still out here it is 48 hours later still not working. Called about it to LG they said it’ll be another two days before anyone could check it out. The way our LG products do not last even under warranty you won’t get them fixed. Good luck.

Purchased our first big purchase for our kitchen remodel. All LG products. Stainless steel. Big upgrade for us. The dishwasher had 2 minor problems that we were able to fix. Our refrigerator (model LFX28978ST/0) although has had 3 of the shelves in the door cracked, a rolling wheel on the Vegetable bin broke, the clear cover on the butter dish broke and the ice tray cracked. All within 3 year of purchase. LG suggests we purchase the entire ice maker $180 just for a $10 ice tray, the vegetable bin is no longer available. The other parts I was able to purchase at $150. After contacting LG I understand they dont even sell replacement parts. You have to go through a parts business. I will never purchase another LG product again and I will make sure all my friends, family and all my contacts on Facebook know about the terrible customer service and shoddy craftsmanship LG has.

We bought an LG French door refrigerator 3 years ago and it has already broken. It is no longer covered under warranty. We called three appliance repair companies in our area and all of them said that they won’t service LG refrigerators. We called LG and they sent someone out who said it needs a new compressor which will cost $1600. Based on other reviews, this seems to be a common problem with LG fridges. After only 3 years, our choices are to pay $1600 to fix it or buy a new fridge.

Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we havent had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

Have this refrigerator for about 2 years and it has quit cooling twice in fridge and freezer. Getting repairs seems to be a big problem as LG says cant find technician in my area. One service provider says we will not work on LG due to complicated process and has gotten only 1 out 7 to work after replacing compressor. LG says to wait several days for them to find technician.

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

I have purchased several LG kitchen appliances. The overall quality is good, lots of convenience features and pleasant appearance. When they are working they are great. However if you ever need LG repair service have patience. They are the worst for scheduling your service and even worst still to actually get a technician to your appliance. This means that you are without the use of your appliance for up to 90 days or longer. Also the appliances are expensive and the warranty is only 1 year, which is standard and really burns me. When you spend nearly $2000 for an electric stove and the manufacturer only puts a 1 year warranty on it, that says something about how it was made and the level of confidence the manufacturer has in their product. I prefer American made products but sadly there aren’t many major appliances that are American made anymore.

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Lets see if this is honored.

Id owned my firs LG refrigerator since August and it was horrible. It was delivered broken and in the beginning, LG wanted to send technicians out to repair the refrigerator instead of just sending me a replacement. Because I had to keep escalating the situation, the replacement was determined. It took two months for the replacement to arrive. In that aspect, I was not pleased at all. I had to go back the retailer and they had to give me a loaner refrigerator. In terms of the product, I’m a big fan. I am pleased with the replacement as so far, its been working fine and hasn’t given me any problems. I like the overall layout of the refrigerator, but I find the icemaker and the water dispenser very noisy. As soon as I put a cup to it and I wanna get some ice cubes, it starts to crank up the motor and it’s loud.

I bought $4000 LG refrigerator LRMDC2306S in November 2020. It started giving me a problem with ice making and cooling from mid January, even less than 2 months. Then it completely stopped working on 2/7/2021. I had to throw so much food on Super Bowl Sunday morning. The CL E error code on the control panel turned out to be an issue with a compressor. The part is even backordered for 2 months. I requested a replacement. I didn’t want to deal with the repair since it is definitely a lemon with a major defect. This appliance is not reliable. It will give the same problem over and over even with the replacement of the compressor. Who wants to exchange a compressor at a brand new $4000 worth refrigerator?! Pacific Sales manager was no help. I talked to many people at Best Buy customer service. They didn’t want to do anything for a customer since their 15 day return period was over and I didn’t buy their Geek Squad protection. I was told LG’s replacement or reimbursement process takes up to 6 weeks and the approval is not even guaranteed. They may attempt to repair first. I have already lived without a refrigerator for a month and now I am unsure of how long I have to live more without it. I have been calling LG customer service 3-4 times every week for a month to follow up. I have to repeat myself whenever I call for 30-40 mins because the notes are not complete and they don’t have a matching report from a tech side. Return authorization department is never connected even with an hour wait. It is ridiculous you get to use a refrigerator only for 2 months and you don’t get any help or support despite $4000 spent on an appliance with a major defect. I’m so frustrated with all the inconvenience caused by this refrigerator. I hope Best Buy and LG build up a better follow up system and prompt return service for defective products.

I THOUGHT I did proper research on dependability, etc., but boy was I wrong. After one week of use, the circuit board on the front-load washer went out. I called LG and the (2) reps I spoke with spoke VERY broken English, gave me a case # and told me to call a local appliance service for repair. That service took 10 days to get to my house, looked at it for less than 5 minutes, was rude and asked what we expected him to do as we had the units stacked (appropriately per the manual), said he needed to order a circuit board and would be back in touch. A week later, no word, I called the service facility and they now scheduled for yet another week out - three to four weeks for a repair? We previously had Maytag and Whirlpool front loads, left them at houses we sold, and are sooo sorry we didnt go back - LOVED our previous units, especially the Maytags, and it was local, English-speaking service. RUN AWAY FROM THE LG DISPLAYS...

New LG refrigerator new 9 months old and leaking from Ice maker. Contacted Home Depot, who referred me to LG service 800 number, very unprofessional and stated they would charge me if the problem with Ice maker was not the manufacturer fault. When I requested they put that in email or allow me to also record the call, was told they would terminate call if I recorded. This is concerning since they acknowledged they were recording call. After over 45 minutes on the call they stated they would send a service repair order to a company call Best Servicers of America. The bottom line is after late or missed appoints, and now 2 visits by repairmen telling me about the lack of quality of this LG refrigerator, still Ice maker is leaking. This 6 week process continues with LG not willing to follow up on their commitments, and the Best Services stating they are backlogged and not able to respond to LG service calls.

Purchased LG refrigerator model LFXS24623S in March 2017. After 3 months, the ice maker would not work properly, (would not tumble ice into bin). Service man replaced ice maker. Waited 24 hrs, checked for ice, no ice! Called again, and same service man came, checked everything, replaced entire unit. Checked next day, still no ice. Same service guy came again, ( I knew him by name by now), said there was a problem with this particular serial number line, he had just received an update by email, replaced entire unit once again, you guessed it, still no ice in bin. Bill, (not his real name) said there was nothing he could do other than replace the fridge. Customer service called sometime later to confirm the replacement to be done at end of August. By 1st of August, freezer would not keep food frozen. Some stuff froze others didnt. By date of this posting, all food in freezer had thawed. We had to throw all the meat products out. We are now waiting for the replacement and hope this one actually does what its supposed to do. Im hoping we just got a lemon as can happen with any products. One other thing, the customer service rep we spoke with did not seem very sympathetic but seemed to treat our phone calls with total indifference.

Bought a LG freezer on bottom fridge on top 3 years ago. Last Thursday it stopped working. Lost all my food. Called repair guy. Said it was compressor. LG offered to warranty complete repair, but one week later, 6 hrs on the phone and still dont have a repair appointment.

Purchased the Gas Range from Home Depot June, 2009. The knobs to turn the gas on/off are very loose and make it difficult to adjust gas. It is not only an inconvenience but also a safety hazard. On a few occasions, I found the gas still on when I know I had turned it off after cooking. Called their customer service dept. Mine is not one of the models that CS is allowed to send replacement parts to. To purchase knobs online would cost over $63/ea. Unit has been maintained very well. One user. No children in the home. Life of this appliance is very short compared to other stoves I have had. Neither Home Deport nor LG seem to care one bit.

Microwave LMV168SW, SB or ST this morning gone. Hardly used. We bought Smart TV, range top line, dryer, Refrigerator top line, (super bad), washer bleach didnt work with white but damage light colors, 3 X new washer. Now the Micro. Not help. BESTBUY.

For the most part I love my LG washer & dryer. I have more options than what I need but it’s nice they’re available. Very dependable!!! I have the front loader and it’s stacked which saves a lot of space!

I recently bought all new kitchen appliances. Ive only had them 3 months. The refrigerator fan was screeching day and night. Called and scheduled a warranty repair and they were supposed to arrive between 10am - 2pm on June 16th. Called back around 3 to ask if they were still coming and was told they would see where they were at and call us back. Still waiting on that repair. Hope nothing else breaks down. The worst experience ever not including the fact that we purchased all on Black Friday and they were not in stick or delivered until mid-Feb. LG, you just lost a couple of very loyal customers.

I bought a new LG washer and dryer from Home Depot. It has been the worst experience ever. The dryer has never heated so I called LG and they said it’s not vented properly. It is. One week later the dryer sparked flames over to the washer twice causing burns on the sides of both machines. I have talked to multiple people and supervisors with no resolve. They sent a repairman after two weeks and he told them there is a problem inside the dryer and the issue still remains unsolved. They are the worst company with the worst customer service I have ever dealt with. If you buy an LG good luck. I suggest anyone else.

I like the design and the quality. It has good review and many people like it. I like it also. All over the people like the brand and it is very relevant to me. I would like to remodel it and place to another place. All the models and all the designs are more likable to me and others. It is a good brand and it has a good reputation. It has many design and many colour. My friends and family also recommend it to me. My previous refrigerator is another brands.

We have been owners of LG appliances for over a decade. We bought them all washer, dryer fridge and dishwasher. We have had problems with several them for which we have received no appropriate support. First it was the washer or all the writing came off the front within 3 months. I was told there was nothing they could do. They couldnt send me new letters to reapply. Oh well too bad. We moved on. Then there was a dishwasher conveniently right after the one-year warranty we had a problem and had to pay $250 for service call for which the gentleman was here for a mere few minutes to fix the problem that most likely could have been fixed over the phone with direction, not costing us $250.Then just 14 months after this we end up getting a pinhole in the drain hose of our dishwasher which floods our sons basement bedroom. Causing numerous panels of our ceiling to be damaged and need replacement not to mention the wood floor below it that is lifting. All these are problems associated with a faulty dishwasher. When we call to report this problem we were told we had to buy a new hose mechanism and that would solve all of our problems. So sorry about the other damage to your home, not our responsibility. So we paid the almost $100 for a new hose, waited a week for it to be sent to us and we had it replaced. Then we come to find out; Oh so sorry your dishwasher must be reset by a specialist. Yep you got it. Another $250 will be necessary to get your dishwasher Ive only a few years back up and running. If the first rep had told us that then the hose would have been covered in the service call.So we are expected to spend $600 on a dishwasher that cost us 800 within a few years. Not acceptable. We ask to speak to a manager. After holding for almost a half an hour we get told a manager will call us back. We are third in line. That was last week. It is now Tuesday and we are still waiting for a return call. I will never again never purchased any LG products whatsoever. I will also share my opinion for these products openly and freely as I am doing with you. I have worked in a manufacturing environment for many decades. What I can tell you is no manufacturer is 100% perfect. But, what shows a great manufacturer is what they do after a problem is brought to their attention. It is apparent LG doesnt care after you spend your hard-earned money on a product of theirs. They will ignore you, push you away and not care whether you buy another Appliance or not because they are of the false impression that we will forget about this and spend our hard-earned money on another one of their faulty products. That will not be the case at least with us. So I warned you check in to the manufacturer and how they deal with customer service complaints before you spend your hard-earned money on anything of any manufacturer but especially LG.

I purchased my LG side-by-side refrigerator from Best Buy in October 2016. Initially I was very pleased with the unit, no problems until late June 2018. The temperature dropped significantly and the freezer no longer kept food frozen. I was informed after placing a service call that the compressor ceased to work and other updates were needed to the refrigerator. One year later in July 2019 the freezer and refrigerator are again working insufficiently. I have lost a ridiculous amount of food in both the freezer and refrigerator. I am again using a cooler, buying ice frequently. I contacted the LG customer service department this past Sunday July 21, 2019 to inform staff of a malfunctioning refrigerator and to complain that this was the second incident in three years. I was given an appointment for July 25, 2019. My husband took the day off of work in order to receive the repairman. After no one showed, my husband contacted LG customer service department and was informed that the appointment had been canceled. We did not cancel the appointment. LG customer service informed us after some time that A& E Factory Service, their contractor, canceled the appointment and did not inform LG nor did they inform us of the cancellation. Eventually my husband was given an appointment for August 5th 2019, two-weeks from the originally scheduled appointment. He explained the challenges in retaining food, money lost, and that we have a five year old daughter who had clumpy milk that had to be discarded... the next available appointment was moved to August 1, 2019. I phoned yesterday, July 25, 2019 explained the above and inquired about the earliest available appointment. After being on the phone for twenty minutes I was informed that the earliest possible appointment is still August 1, 2019 however it is not confirmed, therefore I do not have a concrete appointment as of yet. I was told that someone will call us to confirm the actual August 1, 2019 appointment next week. I am very disappointed. I am very dissatisfied. I will not purchase another LG refrigerator again.Jacqueline **

Purchased an LG front load wash machine July 2013. Unless the wash machine is running the door is left open. We are having terrible mold issues. I can clean the mold off of the rubber seal where it is visible but there is a lot of mold where the seal meets the drum and the rubber does not fold back. I have tried cleaning it with a toothbrush and bleach since my finger barely fits in the space but the smell is still horrible and there is no way to wipe the mold out of the small space. I know the problem isnt detergent because I only use one pod per load and dont use fabric softener. I would definitely not recommend an LG front load washer!!!

The dryer is efficient however, the front loader filter that is located inside the door, requires constant monitoring for tears and dismemberment of the felted seal. This prevents the dryer from either being more efficient or rendering a timely and efficient manner in drying the clothes. We have noticed that when we attempt to fix the felt, and a proper seal is achieved inside the dryer, the clothes dry quicker and more thorough.

Had LG, only few weeks was clouding dishes. Called customer service, could hardly speak English. No help. Tech on phone did not work. Tech came out checked and gave us a few hints. Continued problem and friend told me how to solve it on my own. Problem yesterday with drainage. Appointment today. Did not show even though called and verified time. Did not show. No record. CS could hardly speak English and would not give me any help. They gave service wrong phone number. Tech finally showed. They had given me wrong number. Person who came out solved problem. Bad machine and CS. Do not buy.

Since purchasing the French door LG refrigerator in January 2014 we have had over 10 service calls. Anywhere from noises, freezer icing up, food freezing in the refrigerator. We have lost hundreds of dollars in food. This is a lemon. They keep telling me they cant replace because it can be repaired.... Really? Need to contact AGs office and file a complaint.

I purchased an $1800 refrigerator in the Spring of 2020 and it stopped working 9 months later. It is 9 weeks since I first reported the problem to LG. Two technicians sent to my home and authorized by them can not fix the broken compressor. LG is refusing to replace or refund and keep directing me back to customer service where we start all over again with overseas representatives reading a script and not seeming to grasp the situation. In trying to figure out how to reach a human who could move forward with a promised replacement, I discovered tons of other disgruntled customers dealing with the same frustrating experience: non-working products still under warranty that LG is either incapable of repairing or unwilling to replace or refund. Not worth the risk—buy another brand.

Purchased fridge 1/1/2016. After 3 months we had to have it repaired because ice was forming on fan, they also had to evacuate the system and add freon. Took a few weeks for that repair. At 7 months old it stopped cooling (compressor went bad). Lost $250 worth of food. We had to use one of their authorized servicers due to the warranty and it took 2 weeks for a repair. Almost 3 years to the day after having replaced the compressor, it went bad again. The part is covered, labor is not. It will cost me $300+ for the repair and another $200+ for spoiled food. I should not be spending this kind of money to repair a $3000 refrigerator after only 3 years and 7 months. I have read numerous reviews and this is a very common issue. There have been several class action lawsuits and apparently LG is aware of the subpar performance of this appliance, yet still sells it.

We bought an LG washer and dryer set in November of 2010. The washing machine has had a foul odor since about a year or so after we bought it. We leave the door open, dry the gaskets, etc. It doesnt work, it still stinks! There is always water in the soap/softener dispensers and at the way back of them when I pull them out weekly to clean, they are moldy, yes, moldy dark black, slimy mold. For about a year we had been wondering why our clothes had these weird stains appearing and we pinpointed it to our washer about 6-7 months ago. Randomly, a load of clothes will come out with either gray grease-looking spots on them or brownish spots (looks like someone threw a Pepsi in the machine). The stains will not come out of the clothes no matter what we try. I dont even know where to begin with the amount of money that has been wasted on ruined clothes in this machine. We have done the affresh washing machine cleaner, just running the tub clean cycle that is on the machine itself and just tried running the machine through regular cycles with and without any soap. Nothing works! I have gone round and round with LG customer support and also a corporate supervisor today which all they say is try this, try that, we can get you in touch with a technician in your area at my expense of course! I just cant believe that the washing machine cost over $1000.00 when we purchased it and this is the thanks we get when we try to have LG help us. They dont care what we think or have to say and I brought up the point that I am one of millions of people with these problems (as they have had lawsuits over this) and I just want to come to a fair agreement for both myself and them and they just dont even care. Honestly, I felt like all they cared about was getting me off of the phone. They couldnt even so much as offer me a discount on a new washer or to pay a portion of the service on the machine to get it cleaned because they keep saying it just needs to be cleaned between the drums and that would be something a serviceman would have to complete, you wouldnt be able to do it on your own, etc. Dont make the same mistake that we did, never buy an LG FRONT LOAD WASHER! Go online, google their reviews and the lawsuits that theyve been a part of. Plus, the customer service reviews are terrible (which I have realized myself in the past two weeks when I have contacted them)! Go with a company built on service and value, not LG who has neither of these qualities!!

LG front load washer is four years old. I got an LE message then the machine wouldnt run, so I called for service. Stainless Steel drum has lifetime warranty. The motor has 7-year warranty. The service technician was on the phone with LG for about an hour, apparently trying to understand the Pakistani man. The end result was $700 to repair the drum and motor and replace the plastic drum around the inner drum, which of course has no warranty, and about 5 hours labor to tear it all apart. It doesnt matter what model. It is a $1,000 washer that should not need $700 in repairs in four years. This is the very last LG product that is ever purchased at my house. If I could have given it zero stars, I would have.

My daughter and I bought a house with new appliances, (LG) the refrigerator worked for 9 months but it was three months old when we started using it. When it failed, we called LG and they said it is out of warranty, you can hire an independent technician or hire us to diagnose the appliance. We hired someone who said it had a defective piece from fabrication. We called back to LG, they said they will repair for $400 where they will include the defective piece. I paid ($400) and they sent their technician who came and in a 5 minutes visit he said he came just to learn what was the problem, he would be back (one month already in this process). The next days we received a phone call from LG saying they wouldnt repair it because someone already put their hands on it and that we can expect $200 hundred refund (from my $400 I just paid) because the visit costs $200.How sad, how unfair, with my daughter a young person struggling to pay her bills receiving a treatment like this one. Now she has been more than a month with no refrigerator, lost the money she paid for the first technician and again the same amount by having LG putting their hands into her account in such a way. Their only suggestion is to buy a new one. Can I expect a little of justice for my daughter? I m planning to write a letter to the CEO but I know the chances for him to never read it are higher that the opposite. I hope you can do something about it.

Purchased an LG side by side model #LFXC24726S several years ago (2015?). The compressor went out and after reading the angry reviews on this site, I feared the worst. I called up LG, and after about 10 minutes they had scheduled a repairman to fix the fridge in two days. LG overnighted the replacement part and paid for the repair. The fridge is now humming along and everyone is happy. Thank you LG for the excellent service!

I brought my LG Direct Drive in 2016. From 1st load powder still on clothes and hardly any water. Then clothes having blackish grey on all white sheets marks on not clean, Ive tried to ring LG for help, rude. Ive followed instructions from manual cleaning machine as well as drain. Also was told not to use fabric softener as they said that was the cause of the build up of blackish grey on my clothes. Ive used it in all washing machine never had a problem, so I stopped using fabric softener. 2 months on still have the same problems. I would like to know why they have a fabric softener slot in the top drawer of the washing machine ??? Rang HARVEY Norman. Warranty runs OUT in February 2018! Photos my white sheet!

Been without a refrigerator for 2 months and LG doesn’t care. Shipping the parts takes forever and they don’t care about their customers. I called them many times. Living in AZ without a refrigerator is non human. Why do they charge so much and then not care. So sad. Will never buy LG products again.

I love the styles LG has to offer and they have plenty of storage room. I also love the different color options provided with the LG brand. There is nothing I dislike about the LG brand. LG is a very reliable brand and if asked I would refer people to buy them a LG refrigerator. I will not stand a potential buyer wrong.

Lifes Good company need to change their name to Lifes Terrible. Recently my refrigerator broke down and its been out of service for about one month now. My husband has contacted LG customer service on numerous occasions. They supposedly arranged (via telephone) for a repair company in our area to come by and service the refrigerator. My husband sat around all day waiting on someone to show up to repair the refrigerator (because they didnt have a definite time a repair technician would stop by). Needless to say, the whole day was wasted, because no one showed up to repair the refrigerator. When my husband called the local appliance company that supposedly had the order to come and repair the refrigerator, they knew nothing about a service order to repair our refrigerator. When my husband spoke with a customer service representative, he was told that the local company would contact him. To this date, no one locally has contacted us. He has spoken with customer service on numerous occasions. He called a company in a city about 150 miles away, if that far, and was told they didnt travel that far to make repairs. He has spoken with customer service at LG on numerous occasions and keeps getting the run around about how they understand being without a refrigerator for a month, but they havent made any progress to fix the situation. Whats worse about this situation is that we own two of LGs refrigerators. We will NEVER, I repeat NEVER purchase another LG appliance or anything else that LG owns, because they have been very apathetic about our situation and doesnt care that weve lost a lot of food that was in the refrigerator and freezer. We are improvising with a little dorm refrigerator and they are not doing ANYTHING to remedy this situation. Were going to tell everyone we know, dont purchase LG appliances or anything that has LGs label attached to it. The lack of service is unacceptable and the absolute worse experience weve ever faced with any purchase, large or small. Life IS NOT good with LG. LG change your name!

Purchased from Sears, Kenmore Elite which we found out was made by LG. In three years had repairs on freezer door 4 times, latest last week, 7-2-13 it broke again on Sat. Will never buy another one or any other product made by LG. You would think an 1800 dollar unit would be made better.

LG company did not honor any recall for the control panel that was suppose to be under a recall because it was two years old. The LG representatives worked very hard to guarantee that I would not be getting any help either by getting them to repair the oven, send me the part, or provide me with technical support. There are not many parts that can go wrong but expensive if you guess wrong. The recall item was the control panel (board) but there are two in question. One for $60.00 the other for $170.00.

We bought our LG fridge (model # LBC22520SW /03) new back in 2011 (it was on back-order at the time, because apparently many others were duped into purchasing this piece of junk). It is now one year old. I never knew an appliance could simultaneously be so cheap and yet so expensive. The first time I had to call the repairman was three months after the purchase (he didnt even call me back until two days later; by that time, I had fixed the stupid thing myself). The problem, ironically, is that the freezer fan cannot operate under cold conditions. We cant use our ice maker or it will make the fan freeze over, which in turn makes the freezer and fridge stop working. But it doesnt stop there! If we fill our freezer 1/4 full with food, it makes the freezer too cold and the fan will freeze over, and again the fridge stops working. But wait, theres more ... Weve now lowered the freezer temperature to its lowest setting, but apparently thats still too cold for this cheap fan to handle. Thawing the fan with boiling water has now become an activity that we must do twice daily. Weve lost hundreds of dollars worth of food, not to mention the overpriced cost of the fridge to begin with. Do yourself a favor and dont buy an LG fridge!

I was stressed to think about I already replaced all appliances with LG brand. All the sudden, my LFXC24796D French door refrigerator was not cooling. My wife called service line, and to call local authorized service, they scheduled for repair on October 5th. The fridge started malfunctioning on Sept 2nd, 2020. Now, I am awaiting what kind of response or solution they will give to the valued customer. I will updating the development of the issue until the case resolved.

We purchased an LG French door fridge 1.5 years ago. It has been getting stains on the front and as it is stainless steel. This was a surprise but the bigger issue is it suddenly stopped working. We called LG and they confirmed there is a faulty part and they will fix it; however it will take them 3-5 days. We just shopped and are a family of 5... 3 to 5 days is ridiculous. We are now scrambling to get food moved to our extra freezer and tiny kids drink fridge in the basement and have to wait for up to a week to have a known defective product fixed. LGs customer service is terrible and their product is not worth the over $2k we spent. Very disappointed!

I paid approximately $400 in flat fees for LG to fix my broken dishwasher (2 visits by their representatives STEIN Appliances starting November 2014). Neither of their solutions worked, the dishwasher will still not operate properly and they have yet to refund my money. Instead, they provided me with a credit towards a new one of approx. $450. This in effect will cost me, when you account for the new machine, delivery, installation, taxes approx $1135. I advised them I would accept their offer IF they returned the approx. $400 I paid for repairs the failed to make. In spite of 2 emails, I have not received a response (approx. 20 businessdays).

Bought a Kenmore elite (this one is just a LG under the Kenmore name) back in July of 2017 for $2400. Compressor is dead. Freezer doesnt freeze and refrigerator does not get cold. Sears sent a tech out and he quickly determined its the LG compressor issue. Parts are covered but it will be $487 to replace compressor, dryer filter and 3 way valve. Oh and there are plenty of accounts of it just failing again in a few months. UGH... Never LG anything again. You have been warned!

Updated on 12/25/2020: DO NOT BUY LG UNTIL YOU READ THIS. 2ND COMPLAINT. LG has not followed up on resolving issue with our LG refrigerator as Promised. They have not responded to emails and only way to contact is through Consumer Affairs. We used unit 53 days and broke down. LG says not repairable and have to Reorder a New unit 11/20/2020, with a delivery date 1/25/2021. Louis, webmaster for LG, assured within 10 business days it would be resolved. I filed complaint 12/5/20, called 12/23/20 because LG has not contacted me. Ashley at LG stated that Claim and Case WAS NOT Submitted nor processed and have to resubmit and wait another 10 business days for their response, if any. LG wants us to follow up if they dont contact us after 1/3/2021. UNBELIEVABLE! We have not used our LG Refrigerator since 10/28/2020, look how long LG has Procrastinated in resolving issue. LG will not contact us, follow up or make our case a PRIORITY as Louis stated it was. When LG states on 12/23/2020 they have to resubmit claim because of their error and we have to follow up ourselves is disturbing. I am sorry to write a 2nd review, but again, LG will not contact us accept through this site. VERY POOR CUSTOMER SERVICE RESOLUTION PROCESS. All we want is our LG Refrigerator that we bought and paid for. Is this asking to much from LG?Original Review: Terrible Customer Service and Quality of 2020 LG Counter Depth French. Received on 9/3/2020. Broke down, No power at unit, on 10/28/2020. It took LG 19 days to inspect after missing 3 LG scheduled repairs appointments that LG set up for us. LG opened 5 Customer Concern Reports and Three Different Repair Orders. Refrigerator not repairable and none in stock through Home Depot. We had to Reorder another LG unit and paid extra for an ESP plan to protect ourselves, $195.00 dollars for an ESP plan to Protect ourselves. LG promised delivery 1/25/2021, UNBLIEVEABLE. Home Depot tried to elevate our New Order, 11/20/2020, but with no help from LG. Home Depot would rather upset an American Customer than upset LG, a South Korean Company, who lacks American Values, Culture, Empathy and Ethics. LG should provide FREE 5 year ESP plan with units to Prove that LG has Trust and Confidence in their Products.

We move a lot and this is our 4th LG Washer and Dryer set. However the new machines, neither fill properly with water or agitate like the older models and therefore clothes, towels, sheets do not come clean. We were told by LG to use the permanent press cycle as it uses the most water. In addition, select prewash, extra rinse and heavy duty (for amount of soil). All this take over 1.5 hours. It does use a bit more water and clothing is much cleaner but not 100%. All our whites have slowly greyed after using this washer for 6 months. Yes they can advertise that they use less water but they sure cannot advertise that the washer does its job.

In 2012 I bought LG French door refrigerator. This refrigerator last 18 months. After several attempts to fix and few hundreds dollars of groceries dumped in the garbage I had to buy a new one. Because of custom kitchen I created by appliances only LG can fit. My new refrigerator still working but I cant use water it still smelly. Another time I got upset and decide to look for similar complaints after 2 pages of peoples cry about this horrible products I realized how lucky I am it just stinky ice and water. My question is how come LG still in business??? Is any of high authorities ever read this feedbacks??? My experience to get in touch failed. Unfortunately I dont speak Hindi. I hardly I learned English. So my idea not to be writer of bad feedbacks but to see if someone has a balls to answer simple questions. I am waiting. P.S. This item price $3000.00. WOW!!!

0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

LG Refrigerator - Paid $3500. JOKE. Been repaired repeatedly by P.C. Richards service department. Theyve even asked LG to replace the unit as all possible parts have been replaced. This is the worst possible product. LG has now lost a customer and Im telling everyone I know not to purchase. I thought I was buying a top of the line product... French doors, freezer drawers (that come off track). Water lines froze constantly and now compressor has broken numerous times. Ive lost about $1,000 in products to no refrigeration/freezer. Tomorrow will be the 6th attempted repair since April. HELP!

Only got 6 years out of my $1,000 fridge. While we were on vacation for a few days the fridge went from cold to hot. I was told by the repairman that the freon all leaked out (probably due to a pipe issue) quickly and the compressor blew warm air into the fridge for a few days (at least the compressor is working). He also said that the $ to get to the pipes to repair them doesnt makes sense to keep the fridge. Not buying LG again.

We purchased our set (LG Tromm DLG8388NM Washer and Dryer) in 2006 and for the first two years, everything seemed to work well. But now, the washer leaks, the drum is corroded with black disgusting gunk that is difficult to get to let alone clean. The clothes stink even after washing them twice, with bleach and fabric softener. The dryer spins but there aren’t any heat. We spent over $2,500 on the set from Home Depot and have been disappointed to say the least. We also had a bad experience with an LG dishwasher and refrigerator. Both had to be replaced a year after purchase. We spent a total of $6,500 on LG products and they have not lived up to their Lifes Good name. My suggestion is not to roll the dice with any of their products because you will be angry and frustrated.

Washer is staining clothing, and the stains will not come out. Ive had 2 repair people (both sent by LG) come out and they have both told me it should be replaced. After numerous calls to LG, and their stating they never got any feedback from the repair techs, they finally tracked down the comments. LG has said that the feedback they received from the first service tech was he couldnt find the problem...and since he didnt even take out any tools to dismantle the machine, that is true. But when he told me it should be replaced, and that would be what he would communicate to LG, I believed him. After asking for a 2nd opinion, they sent a 2nd tech who also advised it should be replaced. However, LG said that 2nd tech said it needed to be repaired but that I declined further service (which is absolutely false). Happy to have it repaired, replaced, whatever...just want to have a washing machine that doesnt leave stains on my clothing...but it seems LG doesnt want to replace a faulty product, nor do they want to send qualified repair people to actually address the problem. Super frustrated, and will never buy another LG product again, as this experience has been completely awful.

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

Have had an LG French Door refrigerator for close to 5 years and it is already breaking down. Have taken great care of it, replacing all filters when needed, keeping it cleaned, just went in back of it and cleaned out any particles or dog hair and yet it just wont stay cold. In addition, it mysteriously stops making ice many times. Despite everything seemingly working. All of these issues have started 1 month after a maintenance guy from LG came by to service it. Making it seem all the more of a bad buy. Look at a different brand!

Purchased my washer machine 1/3/08. The drum in my washer stopped turning, no warning lights of any kind came on. Called LG and because I didnt get their extent warranty, my washer repair for parts only was going to be $500.00 plus not including labor. I had to use my daughter Lowes card to buy another washer. Having a washer for only 2 year paying $880.11 from Home Depot. Called LG customer services and LG Customer interactive Center. They said my model washer was made in 2006, dont know what that had to do with anything because been made in 2006 and with me purchasing it in 2008, my washer shouldve lasted long then that. Please can someone help me? Dont understand how big company get a way with beating us out of our money and nothing can be done. Angry! There is a defect with this washer!

Unfortunately we have the exact complaints as everyone else!! Do NOT buy LG products! They do not last and even worse is the customer service. We have been trying to get our refrigerator fixed for a month and a half. 3 times they’ve sent out a technician and 2 of those three times they cancelled the appointment the day of. Spent an hour on the phone with customer service just to be mocked by a representative (John **) when I expressed frustration that our refrigerator went out after only 3 years....Oh wow, really, 3 years, hmmmm very sarcastically!