Purchased new refrigerator from RC Willey 18 months ago with our new house, have had an LG frontload washer and dryer for over 7 years without an issue. Fridge had great reviews and we really liked the door-in-door. Has worked flawlessly until yesterday. Found water all over the floor (luckily we found it quickly and cleaned it up, it would have eventually ruined our laminate floors (except I have not pulled out the fridge to check underneath). Checked with the manual and went through all the troubleshooting, nothing worked. Called customer service, and they quickly set-up a case number and scheduled a technician to come and see what is wrong. Had the service company call me the next day and confirm an appointment for the following day (Good so far, right? Except all of our frozen food is thawed. Luckily my wife is a florist and she has a floral cooler that we put our refrigerated items in). Two hours later the same person called back and said that they cant do the service call, they do not do LG warranty work. They would call LG and have them schedule someone else. Wanting to make sure that no-one dropped the ball, having no fridge/freezer is a major inconvenience, I called LG service back and asked if the cancellation had been taken care of and a new service company scheduled. It had not. The customer service person was apologetic and said that they needed to get an authorized service company scheduled to come service the refrigerator, because not all companies are equipped to handle cooling issues. Why wasnt this already figured into the request? The person also let me know that the service will hopefully get set up tomorrow (Friday 1/18/2019), and I should hear back next Monday or Tuesday. They gave me another case number. So I went back to the original text response I received from LG Customer Service, it indicated an authorized repair service located 68 miles away. Except I called them and they wont do any work on LG refrigerators without a work authorization code from LG. A cooling issue? They told me they arent equipped to work on LG cooling issues anyway. So then I started looking on-line to see if this was a common problem. Way too many nightmare customer service stories for an issue that is an obvious defect. I would not choose to be without a fridge/freezer for any length of time, and would want to replace it with another product quickly. Pretty disappointed in this product that was pretty expensive.

We purchased our LG stove last year in March. The controls for the stove top and the oven are currently not working. I am having an extremely difficult time getting any cooperation out of their customer service department. If we end up having to pay for this ourselves, we will likely just replace the stove. It has proven to be nothing more than a piece of junk. I did a lot of research before we bought the stove and it had excellent reviews. I’ll be more cautious next time.

This morning I tried to clean the over. I started with the easy clean procedure. There were still stains left, so I used oven cleaner from Smart & Final. I followed the directions on the can, but everywhere I sprayed the oven cleaner besides the inside of the door has become stained. Its almost as if the paint has been eaten away. I also didnt realize the difference between easy clean and self cleaning. Big difference! It seems as if the blue paint isnt up to oven cleaning products.

Bought a LG dishwasher from Pacific store inside of Best Buy store in Tampa, Florida last Nov 28, 2014. Even after reading the reviews, stating that the machine left a stranger smell, didnt clean well... I was not totally convinced. :-( BIG MISTAKE!!! REVIEWS - BELIEVE THEM - Yes, the machine is not good AT ALL. The machine is not used too much, but after few month... the smell that was coming from it was incredible disgusting!!! It looks like something had died inside (let me make clear, I do rinse all dishes before I put them inside of the dish washer). Glasses started getting to be white. Plates I could feel there were something being left on them, they do not dry completely. After few months I got 2 guests in my home and the machine got to be used every day... OMG - then I really could see the damage - I finally decided to call for service after 10 month.CUSTOMER SERVICE - part 2. When I called the LG, they said they could only find me by my phone number, but they did not found me. I called the store I bought it from - Pacific inside Best Buy, they said ONLY by phone number, I gave them, but they would not find me over the phone. So I walked to the store with my phone bill on my hand. THEN THEY FOUND ME.All this took me another month to deal with. Now I am on the 11 month of my warranty, my time is running out (which Best Buy can find you by whatever info you give them)... Best Buy manager step in, apologize and ask the manager of Pacific to make an appointment for service call for me. Yes, they did, but today I was waiting from 8 a.m to 12 pm and nobody show up. I called the company, and they said, they dont service my area. So I said, What? So, after me spending all morning waiting, and not going to work, you dont come? They said they had called LG, and told them they dont service this area, and LG should had given my schedule to another company.I called LG again... LG said I apologize... someone else can go to your home on Wed. I said, I cant not go to work on Wed. They said, Well, Advance Tech Service, did not tell us that they did not service your area. We cannot do anything. So I said, Well, again, its me, the consumer who gets in the middle of Best Buy, Pacific, LG, and Advance Tech Service... No one wants to take responsibility for the mistake, for my pay day that I didnt make. The LG manager hang up on my face. Its rude, cruel and not right. The only thing I want is a machine that work properly and well, and someone responsible the mistake. LG and customer service - VERY BAD - DO not buy from them or from Pacific.Updated on 11/12/2015: OMG - the LG service man came to my home yesterday. After showing him my machine, how dirty my dishes were, stainless steel full of white soap, cups of coffee with all the coffee inside, I told about the terrible smell that would come out between washes, showed my cabinet that had some type of damaged on the side due to moisture... He couldnt find anything wrong with it. He said the only problem was You have to turn your faucet to hot water to a 120 degrees before turning the dish washer on. This is the problem with your machine... He even suggested that I would install a heater under my sink!?! I have lived in this house for 16 years, and I have had only one dishwasher before, which basically broke after enough use, and always worked perfect. What is he talking about?!?! Please help!!! Its under warranty and do not want to fix it.

Purchased LG fridge couple years ago from Home Depot on clearance. Nice, big, spacious. The ice maker has a silly ice plus button to make more ice. First, the ice compartment is small so the ice plus button is really needed to be on all the time. Second, ice plus button turns off automatically. So if you use a lot ice dont buy one that has an ice plus button. LG should have an ice maker that does not need an ice plus button. Thirdly, the so called water filters you have to purchase from home depot are not oem filters. The OEM filters are high priced and need to be changed every three months to get the water to dispense like it did when it was new. I will not purchase another LG ice & water dispenser on a fridge. For future reference buy simple less headaches.

Updated on 09/10/2019: Update to my previous post. After a week of having the parts the Puls technician finally showed up and installed a new/different compressor than the original. Install went fine up to the point he told me it required a new software upload before we could plug in the refrigerator, which he has not received yet. Now another day has come and gone with no working refrigerator (two days after replacing the compressor). What a major undertaking this has been! I had to call on behalf of the technician to get the software ordered and Puls is telling me that it was LG that was the hold up. What a nightmare of an ordeal. You would think LG would know the software was a requirement and would have sent it with the compressor. Nope, no such luck! What horrible aftermarket support. Think twice before buying LG... Original Review: I have loved my LG fridge until it stopped working. I called LG and they asked a few question and figure out it was a closed system or compressor issue under warranty. They shipped me all the parts needed (good for LG) but Puls Technologies Inc. dropped the ball and did not have a tech show up as scheduled. So they told me it would be the next day, then they called back and said the soonest would be in three more days on Saturday. My question is, can I get a technician on my own and have them do the repair and send LG the bill? A week without a refrigerator is not a fun thing to deal with. After reading more on LG refrigerators, I see this seems to be an on going issue. Wish I knew this before I bought the fridge and an LG dishwasher. Lets just say, I wont be buying a matching oven and microwave from LG.

My dishwasher stopped working a few years ago. The dishwasher was only one year old. I had it repaired and I have never had a problem since then. I also learned to clean and maintain it myself. To have a happy dishwasher and a happy dishwasher owner, try to clean your dishwasher after each use. By the way, I only used hot water and degreaser in cleaning this and now it washes better than it ever has.

Bought our LG refrigerator in Jan 2016 and in February 2018 the compressor died. 2 after our warranty expired. Lowes extended the warranty to have someone come look and that is when they discovered it was the compressor and it was replaced. July 2019 and it seems to be going bad again. Food in the freezer is not keeping frozen. We are so disappointed in the product after spending 2500. I would expect to not have had any of this happen in just 3 years. Would never buy another again.

I originally gave LG a poor product review regarding my LG fridge. The control panel, icemaker, and water dispenser stopped working. It got off to a rough start working with LG customer service. It took a couple of visits from the LG technician to figure out that the left door would have to be replaced. This was an expensive repair. I contacted LG and requested assistance with the cost of the repair. It took a while (about three weeks), but LG stepped up and bought the part and I paid the labor. My fridge is 4 years old and long out of warranty. Its not lost on me that LG didnt have to do anything. LG is the first appliance/electronics company that did anything for me out of warranty. I should also add that the LG technician was very professional and reliable. Overall, LG turn me around from frankly a pissed off customer to a loyal customer. LG will be first on my list next time Im in the market for appliances, televisions, etc. The only reason I didnt give LG a full five stars was it just took so long to get my fridge fixed and it took several phone calls to LG customer service before I found and agent who took and interest and went to bat for me. I think her name was Marsee. Im not sure about the spelling. One last thing, LG does not mark up their parts. I checked. If you have an issue with an LG product, make sure you use LG technicians. If you call and independent outfit, you can expect that they will (in some cases) mark up the parts double.

I bought the whole set. Gas convection oven, dishwasher, big refrigerator and the microwave for my new home. It didn’t last even a year. LG said yes they will fix it. Months later, nope. Now I have a useless appliance and wasted money. My $25 Hamilton Beach is going strong 3 years later. I don’t recommend doing business with this company or Home Depot.

Woke up to a non-functioning fridge/freezer on Saturday 07/11/20, tried going through all the steps I found to check it out before calling in to LGs customer service to report a non-functioning unit. I had to remove everything from the unit and find places to put it or throw away good food. My experience with LG customer service was great, they took my info and sent the info out to the 3rd party warranty service company. This is where it goes downhill.@ Your Service (3rd party company) sent me a text on 07/13/20 that they have scheduled me for 07/24/20!!!! I sent a text back that I need service sooner than that since my unit is down. I got a reply that they will contact me when an earlier appointment is available. Here it is 07/20/20 and I still have a broken fridge/freezer. I have had to go out and buy a new mini-fridge in the mean time.Why does LG allow this 3rd party service company to keep doing this? Look up their reviews and see just how bad their customer service is. I will update when @ Your Service finally shows up and hopefully fixes my expensive side by side refrigerator. I bought the unit during Black Friday 2017, it made it a little over 2.5 years. Model: LSXS26366D.ASBCNA0.

1) Call to repair with $125 + tax; 2) Paid $270.16 labor cost to replace evaporator, compressor were kind of expensive for the parts still under warranty; 3) After the repairs with $405, the refrigerator only lasted 2 weeks, then dead, which was very bad; 4) Waited for 2 weeks to get a resolution before we are allowed to buy another refrigerator is inhuman. That is not the way how you treat valued customer; 5) $405 repair fee wasted.

I purchased the LG top load washing machine model WT4870C only two months ago. It kept giving this unbalance code and no matter what I tried it stopped. LG did a over the phone diagnostic and informed the repairman what was wrong with. I also told LG and the repairman over the phone it looked like the drum seam was splitting. They totally discounted what I said, and a week later the repairman showed up with a number of parts. He took one look and said the drum (tub) was splitting apart. I called Lowes but the only way Lowes would give me my money back or replace it, was if I got a return authorization number from LG. My concern was that I just got a lemon and wanted to avoid a bunch of repairs. I wanted a new one. LG executive department said she could not give me a return authorization until I gave the repairman a chance to fix it. I was not happy but I said Id do it. Then, I thought I would check the LG recalls. It seems that this drum problem was not new. Then, I got into the consumer affairs comments and couldnt believe all the different types of problems LG washing machines were having! Repair after repair! Serious issues... flooding?! Traveling across a room! Im afraid to have it in my home! Im already having nightmares. I will use every means I can afford to try to get my money back and buy a different washer. Open to any and all suggestions. Thanks.

Updated on 02/16/2021: My Husband and I bought a new home 4 years ago and we decided on all new LG appliances, LG Black stainless steel. We bought a LG Refrigerator, LG Microwave, LG Dishwasher and a LG Built in Oven (Double Range). So this past year we noticed Grooves on the oven Door and in the past 6 months they have started to Peel and Rust. We have started to noticed Paint chips in our food. Well, LG agreed to send out a company to see the damage and then they had the Audacity to say that I caused the damage to my own Product. I have never cleaned the oven other than the self cleaning mode. I do not even use anything other than Norwex in my Home. Its their way of sweeping it under the Rug. BLAME THE CONSUMER.Im 62 yrs old and they BLAMED ME AND MY HUSBAND to my FACE. All they had to do was change out the Door, but, yet, they didnt, instead they insulted us to our face. Would you really support such a COMPANY???? I have never in my Life been so frustrated with a Purchase that was made in good Faith. Now every time we use the oven to cook for our Kids and Grandkids, am I poisoning our Family???? We cant just go get a new oven on our Retirement, is this Company, LG, worth Purchasing From, Id be very aware in case something goes wrong with your appliance. Is it worth be stuck with a defective product as we are and no-one is there to back up your $$$$ Purchase? Give it thought before you buy LG Appliances.Original Review: I dont understand how a companys defective workmanship is under a one-year warranty, it has nothing to do with its normal use. My oven has a Monster in it, clawing to get out, I have the enamel chipping off, deep grooves that are now rusting, the oven is 4yrs old and expensive and Im unable to use it for fear of being poisoned. Please has anyone else had this issue or know of a class action in regards to the defect? I just may be the 1st. On LGs website there are others whove had this issue also. Should I contact them???? Im at a loss here.... Any Help would be appreciated.

LG is a great brand. From phones to tvs and even the fridge, everything they make lasts and LG is always a great brand to have. I would love to own more of their products if I can. I like the easy open freezer doors. The inside ice maker is awesome too. And the overall features works great. The fridge is really the best. I love it. It has everything we need and works better than any fridge we have owned before. Lg is a really good company. LG takes their time to make the best products. I did see new LG ones out now that I would like more since I own a older one but thats it.

We purchased an LG French Door refrigerator in July of 2016. In February of 2019 (32 months later) the compressor died, costing us $500 in service fees and waiting a week without a fridge for parts. Contacted LG service and they gave me the run around for two days. In the meantime, we were losing food (valued around $500). After reading further online, there are class action lawsuits against LG for these same issues. DO NOT PURCHASE LG refrigerators! Look elsewhere to save yourself time, frustration and lots of money!

We bought our LG fridge (model # LBC22520SW /03) new back in 2011 (it was on back-order at the time, because apparently many others were duped into purchasing this piece of junk). It is now one year old. I never knew an appliance could simultaneously be so cheap and yet so expensive. The first time I had to call the repairman was three months after the purchase (he didnt even call me back until two days later; by that time, I had fixed the stupid thing myself). The problem, ironically, is that the freezer fan cannot operate under cold conditions. We cant use our ice maker or it will make the fan freeze over, which in turn makes the freezer and fridge stop working. But it doesnt stop there! If we fill our freezer 1/4 full with food, it makes the freezer too cold and the fan will freeze over, and again the fridge stops working. But wait, theres more ... Weve now lowered the freezer temperature to its lowest setting, but apparently thats still too cold for this cheap fan to handle. Thawing the fan with boiling water has now become an activity that we must do twice daily. Weve lost hundreds of dollars worth of food, not to mention the overpriced cost of the fridge to begin with. Do yourself a favor and dont buy an LG fridge!

This machine has cost me hundreds of hours babysitting it. It will not finish a load on time nor does it ever complete a spin cycle without reloading it or taking items out, and trying over and over to balance it... I must say I HATE this machine and would strongly advise no one to purchase it. It is a waste of money and time. My energy bill has increased since this machine has come into my home, along with my water usage... Never again will I buy a LG.

Bought this DW because the guy at Home Depot told us it was the top of the line... it was the most expensive. It looked awesome, and seemed to have great features. We spend near $1000 on it. If you like to wash your dishes before you put them in the dishwasher, and again before you put them back in the cupboards... This is a great dishwasher. About 1 in 10 items comes out remotely clean (cutlery 1 in 40). The racks are useless and cause domino effect of falling plates every time you load it. Nothing seems to fit in any of the many racking configurations. If I ever win the lotto, Im taking a sledgehammer to this thing, it is by far the worst appliance I ever bought. I will NEVER buy anything LG again.

We purchased an LG washer and dryer set. The dryer works well, but the washer is a disaster. Our towels have an unpleasant musty smell just 1 day after they are washed. The rubber sleeve between the front panel and the drum is literally designed to trap moisture and grow mold. What a horrible design! We miss our old top loader Amana. That washer worked wonders on spots and dirtier clothes like playground pants with grass on the knees. Our front loader LG, on the other hand, is a piece of cr@p. We are waiting for this thing to develop any problem so we can replace it with a Bosch. Dryers works well. Washer doesnt get the clothes clean. It uses less water than our old washer but what good are water savings when the clothes dont get clean? We will check Amazon customer reviews to see which models to AVOID like the plague. Before buying this LG washer we were focused on efficiency but with LG efficiency came at the cost of less than clean clothes and smelly towels. Reliability is important but effectiveness is a very close second. A reliable, highly efficient washer is junk if it doesnt get the job done. To reiterate, stay away from LG clothes washers. The design of the drum, pump, and the drum seal is defective. It traps moisture and promotes mold growth. Also, the pump/filter assembly on these washers holds about 12 OZ of water at all times. We forgot to drain the filter assembly before going on a 3-week vacation. When we came back, the whole downstairs of the house smelled like sewer. The stench was coming from our wonderful LG washing machine. I had to flush it with 2 gallons of bleach! Stay away from LG washers! They are toxic!

We purchased this product in June 2015. About a month after the 1 year warranty period was over, the refrigerator started making a loud noise, almost sounding like a lawn-mower was hiding inside the unit. It was soon followed by an error E RF on the display panel. Upon contacting LGs customer support, who were quick to point out that the warranty period was over, they informed me that the error indicated that the refrigerator fan was malfunctioning possibly due to ice forming around the refrigerator fan unit causing the issue. I was asked to do a manual defrost, i.e. physically shutting down the power and letting it sit for 8 hours for the ice to melt before switching it back on. This seemed to resolve the issue; however, this seemed to keep happening every other month. On doing some research on the web, I found that this is a very common problem. Since then we have been doing this ritual every other month to power-off the unit to perform a manual defrost. Since the last such operation, the E RF message pops-up daily and then disappears. The temperature in refrigerator is not cold, resulting in food going bad. On contacting a local appliance repair company and providing the serial number of the unit I was given to understand that a service bulletin from LG indicated that the software on some board needs an upgrade or replacement and a fan panel needed replacement, possibly costing hundreds of dollars. I was also informed that the replacement boards are not in stock and could take weeks. On contacting LG Customer Service, I was provided the solution to perform a manual defrost. For now, Life is not so Good.

We purchased a refrigerator from a chain, product arrived to our home in good shape. While install, installers dropped door and smashed ice maker. Had to take fridge back and it took two months to receive new fridge. When new one arrived they had to take doors off. Upon reinstalling the doors the door with ice in it, it was uneven with other door. When we asked about this they said that once ice was in door it would settle. It didn’t. We called store. They said we had to contact manufacturer. We called them and waited to receive a callback. Never received call. We called back and LG told us they would have installers back out to fix refrigerator. Company never showed. Called LG again and never received a callback again. We called back again and was told that company no longer does work for them. They told us that they would send someone else out, never showed. We call but it takes a while to receive calls back. We are now told that it has been too long and we would need to pay someone to come out and fix it. It has never been right since purchase and we can not get the store or the manufacturer to make this right. We continue to just get promises until it has been too long for any help.

Our LG fridge LFX28968SW was already in our house when we moved in Apr 2017. However, the label is stamped with manufactured 2013 so it cant be more than 4 years old. This model lists for $2,400 ++. It is a beautiful appliance, but beauty is only skin deep here. The fridge stopped cooling and freezing in Aug 2017; thats way too soon for a durable goods product. ALL of my previous fridges (Amanda, Frigidaire, Kitchen Aid) lasted over 10 years without issue when I left them for the next homeowner. The one homeowner says Frigidaire is still running without issue and its over 17 years. Anyway, I called LG customer service and we ran the SMART Diagnosis process but the rep said it didnt reveal any errors; I guess it isnt so smart after all. We did get the unit to display a error code 22, which according to the LG website, indicates a compressor relay failure.Its a small, easily accessible, inexpensive part ($12 for similar parts on Amazon) but LG customer service refused to provide me with a parts list and service manual and said that only LG certified techs can repair it. Since the remaining LG warranty only covers parts, Im guessing at least $200-$350 labor costs based on posts for similar repairs. So, after 3 days of waiting on the LG recommended techs to make an appointment, I contacted a repairman recommended by 2-10 Home Warranty.They came next day and replaced the relay but it still isnt working; so much for the reliability of the error codes. He said a fuse on the control board blew and since the fuse is soldered in, the whole board needs replaced. (PS I have the fridge on a surge protector). I asked him candidly if this was an ongoing problem, his response was he does several per month but unfortunately cant keep the boards in stock so its at least another week to get the replacement part. So after two weeks, Im still living out of coolers and my daughters dorm room fridge.Luckily we had the 2-10 Home Warranty that came with the purchase of our home. Otherwise, the cost would be significantly higher. So Im looking at a $100 deductible, plus cost of food spoilage, plus cost of ice for coolers. In addition to the cost, its a huge inconvenience to constantly manage the issue (phone calls, service appointments, waiting on parts, swapping ice, etc) all this to fix a supposed top of the line fridge. Its not right to have a durable goods product fail after 4 years, and based on my experience with customer service, and based on parts availability, and based on responsiveness of the LG techs, and based the blogs, I wont buy any LG product no matter what it is. The internet mentions a class action suit brewing, I will surely sign on when I get the right contact.

We bought our top loading washer from Home Depot about 4 years ago. Thank goodness we invested in the extended warranty at the urging of the Home Depot salesman. I am sure he had heard many complaints about this brand. We had the washer less than a year and the drum broke. It took more than 11 days to get the washer fixed. I have 6 kids. Think of the laundry! Nightmare! The customer service could care less that having a broken washer was a huge inconvenience. Also, what does that say that MANY people were having issues with their machine and the wait list for service took 2 weeks?Fast forward 1 year and now we are dealing with a broken pump and the washer will not drain. We are on day 14 with a broken washer. The part has been ordered but LG did not rush it so we are literally at the mercy of freight shipping. We still have those 6 children. Laundry = Nightmare! Aside from the mechanical failures, the washer does not get our clothes as clean as our old, top loading washer that we had for 18 years. We often have dark brown mold splotched streaked across our clothes, sheets and towels. I bleach a lot and the musty mold is still an issue. I am continually cleaning the mold from the rubber seal. This is an awful appliance. Very disappointing! It is an expensive piece of junk. I do not recommend anyone purchase an LG washer unless you are a glutton for punishment.

I like how its a touch screen. You just drag the bar with your finger. Its more effective than punching numbers. But, the microwave doesnt have a 5 seconds option so its hard to cook your food at your desired temperature. Also, its hard to keep it clean since so many girls uses it each day. I wish it was bigger so that more than one thing can be reheated since we eat a lot of leftovers or frozen meals.

My husband bought this stove for me on Feb 14th, I was thrilled! I love to bake and cook and even canning. I had the stove for less than a month and the large right burner died. I called to have it repaired. We kept using the stove, and before the repairman could get to us, the entire top died! You could push the buttons, they would come on but didnt heat up. The repairman came out, looked at the stove and said he had to order the parts. Two weeks later, he replaced the motherboard and everything was up and running just fine.Two months later, we had the same issue. The left burner goes this time. Again, the same repairman comes out, looks at the stove, he again orders the same parts. He replaces the motherboard again. On the 3rd repair, LG tells me the repair guy is the one who has to call it a lemon, the repair guy tells me its LG that has to call it a lemon. Okay, so he repaired it and I just let it go, WHICH I have NOT have done!Dec. 14, we call the repairman again, I am now on my 4th repair for the same thing! Now LG wants to see my receipt for the stove, and they are sending it to their Claims dept. to see if they can replace this stupid stove. I really hope they do NOT plan to send me another stove like this one! Last week, the repairman came out, of course they have to order the parts and I am just betting, my stove will NOT be repaired in time for me to cook the family Christmas dinner!It really sucks to spend all that money for a stove that only works part time! The repair guy said, he also see problems with stove that have fancy mother boards. If you buy this stove, make sure you have a backup plan! I am currently baking cookies on a small rack while sitting on coffee cups in a roaster pan and it SUCKS! Now, I guess I will have to cook Christmas dinner on a George foreman grill, a roaster pan, and an electric skillet or its fast food. Geez like a great dinner for Christmas, NOT!

LG HE takes less time to dry clothes. Uses less hot water. I like the front-loading washer and dryer better than top-loading ones. They were somewhat on the expensive side, but worth it. LG has an innovative motor that will last longer because theres less motion involved. I like the pedestals as well. Ive had absolutely NO problems with either the washer or the dryer, and no missing socks! Mine are full-size side-by-side units. There are many cycle options for each: water temperature for wash and rinse, type of material, intensity of spin cycle; the dryer allows for both timed and sensor drying.

When I purchased a new home, the LG dryer and washer came with it. I have had numerous problems with the dryer and after each repair, the dryer will work for a while. Slowly, the dryer begins not getting hot enough. I end up having to bring my clothes to a laundromat. I have spent at least $500.00 trying to repair this dryer. The service technicians have come back several times to repair it but each time they fix, something different and then it doesnt work after a few months.I have come to the conclusion that I need to buy a new dryer. This company needs to be held responsible for a defective dryer. Too many people have hand similar problems. Does anyone know if anything is being done?

Well, we are now scheduled for the 13th time for a certified LG tech to come look at my washer that doesnt work. This is the replacement machine for the first one that didnt work. After several calls to LGs 800 #, I was transferred to Robert in the executive call center (ha ha). At least he spoke English. He acted like he was concerned about the problem I was having and was going to help get it resolved. He talked to their techs, called the local service company, claimed to have had parts sent out and a service appointment scheduled. I was to receive a call when the parts arrived (2-3 days) to schedule a time that would be convenient for me (ha ha). Well, its been 4 days and no call, so I called the local service company and they had received nothing from LG. They had a call but nothing had been scheduled, no parts sent, and no authorization for service. Surprise, surprise, surprise!I called LG again, asked for Robert, and instead I got some silly girl that did not have a clue. I insisted that I wanted to speak to Robert and was finally transferred to him. I am not sure if it was the person I spoke with before but this time it was a new story. No parts were being ordered. They would have the tech come look at the machine and go from there. So it will be another week with a broken washing machine. It took 6 hours to do 2 loads of laundry. The machine continues to think it had an unbalanced load and fill to the top with water. Never really washes clothes, just fills, jiggles and few minutes, drains and starts over. Definitely energy efficient!

Dependable, easy to clean, durable because it lasts beautiful, strong and big enough to load my king comforter. Easy to assemble when needed. LG easily able to contact with questions and maybe same if I need their service.

Bought this top of line refrigerator about 5 yrs ago. Had no problems until May 1, 2017. The compressor went out. It is now June 30 and I still am without a working refrigerator. When I called for repair LG recommended the Premium Repair Service Plan saying for $338 it would cover the cost of repair no matter what the issue. They then set up an appointment for repair. The repairman said he needed to order the compressor. Thats when the run around began. First the repairman had to get authorization just to order the part. Excuse me!! This was the authorized repairman that they sent out. Whats with them needing to authorize this? It took a week to get authorization. Then it was ordered. It is now going on 2 months and there is not even an estimated time of arrival for this part. I have called LG who then tells me So sorry for the inconvenience but the part is ordered. It will be 3-5 days. I call them after 7 days only to be given the same spiel. I call the repairman who says same thing. I am getting nowhere with either of them. I wrote to LG explaining the problem as I dont get anywhere with them on the phone, only to have them say they are sorry for the inconvenience but it is Assurance, the company that they contracted with for better service options, that I need to be in touch with. However Assurance tells me that it is LG that is the problem because they have to use LG parts in keeping with the warranty. So I am stuck with no refrigerator while LG took my money for nothing so far. As we all can see this company doesnt seem to be concerned with keeping customers as its customer service sucks and they dont care. I dont know what its going to take to get them to help us. Maybe a huge class action will get their attention.

Have had an LG French Door refrigerator for close to 5 years and it is already breaking down. Have taken great care of it, replacing all filters when needed, keeping it cleaned, just went in back of it and cleaned out any particles or dog hair and yet it just wont stay cold. In addition, it mysteriously stops making ice many times. Despite everything seemingly working. All of these issues have started 1 month after a maintenance guy from LG came by to service it. Making it seem all the more of a bad buy. Look at a different brand!

We purchased our LG Washer 2 years ago and have been so unhappy with the odor the clothes have. Do not buy an LG Washer.

Model LRE3083ST Glass top range. Door seal is fraying. Unit is 2 months old on 2/11/15. Email LG with no reply. Call never get help. LG has no customer support.

I purchased an LG stove, refrigerator and dishwasher four years ago. I live alone and am very careful with my belongings. The stove has paint chips every place the cast iron burner sits on the stove. It looks ugly. The shelves in the refrigerator have broken rails. Really, these appliances are only four years old. I have a second refrigerator in the garage thats twenty years old and still in great condition. I paid too much money to have these items look like theyve been through the war!

I have now seen hundreds if not thousands of online pictures of my similar issue with this product. The control panel is NOT sealed correctly so the steam seeps out on the top and has entered the thin plastic which encases the control panel and created small but obvious cracks. This would not happen if the door/panel was sealed tightly with some form of a seal, which it is not. It is plastic meets plasic on a edge. Therefore the steam enters creating heat and pressure and cracking the display as well as allowing moisture into the electrical panel.** Here is a link to a video that shows the issue. This is a design flaw. Its also a hazard since the water vapor is seeping into the panel. My dishwasher is also not very old. I do not recommend this product since the design flaw not only has NOT been fixed, it has not been addressed by LG despite numerous reports on the web. Shame on LG for allowing a flaw to just continue each year in this model.

My very nice LG (big freezer on the bottom) has a computer that lasted 5 1/2 years and Ive been told that thats pretty good for an LG. The service people (two different companies) hate to work on this brand because of the difficulties in understanding the pamphlets/instruction on how to fix them. The two companies I called for help each asked me some pertinent information about my problem and after answering them, both told me the same thing.... The motherboard has died, just like that. I had really liked the fridge until it simply stopped working, even though over the years it made some strange noises and I had trouble with the automatic ice maker. I love the size of the freezer and the fact that its on the bottom. But none of that helps when the thing decides to quit. My problem is that this one replaced (in Feb 2009) a Coldspot that we purchased in 1977!!!! Really! Yes, we had to put in a new compressor in 1991, but what service that thing gave over the years!! To find a silver lining, I guess I have to look at it from the viewpoint that the cost of the LG ($1200) came to spending a little more than $200 a year for its service, which is small enough. Next time I buy a fridge, Ill stick to the old standby names!!

We are having a problem with our ice maker. The dispenser flap fails to close and the ice freezes into a lump and plugs the discharge chute. The refrigerator is less than 5 years old and the parts to repair the problem are no longer available according to the LG tech who came out. Further they charged us $125 for the call to tell us they cant fix the problem. This is our last LG purchase.

My LG French Door, Two Drawer Freezer-On-Bottom LMX25964ST/02 - Purchased in 2011. This unit has had numerous technical calls due to icemaker not working (replaced x2), compressor replacement (replaced x2), a clog in the copper line that the tech said is quite frequent for this unit. I have thrown our SO, SO much spoiled food and have suffered water damage on my hardwood flooring. The LG Customer Service is Terrible! The Philippine call center people keep saying I am so sorry for your trouble! and the Alabama center of supposed managers are beyond rude! Jessica actually told me that I could take it or leave it when I was trying to determine if it was even worth having yet another LG factory service tech come! Put on hold forever and Jessica just sounded bored with all I had to say. Well, now I will say it, loud and clear, do not purchase LG! This is an inferior product and should have been recalled! They know it is not working. They know the icemaker, compressor and sealed system are faulty and they are in it to get yet another $375 out of the consumer with only a 90 day guarantee!! I had the service tech and at 92 days, it was gone again!! No ice!! I can live without the ice, but rotten food is a terrible waste and the mess of a leaking, hot freezer with bloody water across my beautiful floors is disgusting! LG is criminal and will Not get another penny out of me! Tell Everyone!! Worst Product, Worst service, Worst Employees makes for the Worst experience ever!!

Be aware that the LG front end load washing machines model WM0642HW only last 5-7 years compared with top load washers 10-15 years. My wife & I made a major error by purchasing our first front end load washer that broke after 5 years. Previously for the past 30 years we have had 2 Maytag top loaders (15 years each). Specifically, the horizontal pressure on the wash tank bearings results in the failure of the bearings and the rotor assembly. These are parts that total nearly $100.00. However, the service requires at least 3-4 hours of repair, which is nearly $500.00. In summary, never purchase a LG front end load washer.

Black mold in door gasket cannot wipe clean - Only have had it 1 yr. No matter how many times we clean, wipe or leave door open we have mold and mildew with sludge sometimes. Cant get entirely inside the rubber to wipe out. My toddler and teen gets fevers off and on for no reason. Not happy with my LG front load that cost a arm and leg.

We purchased our LG WT7200C washing machine in June of this year, 2018 and it has been a HUGE disappointment. Without an agitator the clothes do NOT come clean. Just tried washing a King Size mattress cover two times in a row and the top half of it never got touched by any of the soapy water. When washing soiled clothing from yard work they do NOT come clean no matter what cycle is selected. This washer is a MAJOR disappointment.

I purchased my LG Range in the hopes LG products would live up to the hype! In fact I bought all LG appliances. To my disappointment only the washer and dryer have lived up to my expectations. Anyways on to the range. My range was purchase in 2009 and the knobs became loose and wobbly by 2011. However, I kept using them until they completely broke off. After speaking with customer service and explaining the defect they reluctantly sent me out a brand new supposedly updated model of the knobs with the defect fix... WRONG!Fast forward to 2016 present day my knobs are loose, wobbly, and a couple have broken off. I called customer service and they tell me because they already sent out the updated knobs in 2014 they could no longer replace them. I explained it was a manufacturers defect and the knobs they sent out were the same defective knobs. The rep transferred me to Executive Services Corporate Office where I spoke to Jewel. She was very rude and short with me, continually stating Its our policy that we cant send out any more knobs and gave me the parts ordering department so I could pay for a set myself. She even went as far to blame me for the broken knobs saying that maybe I was using the oven wrong and she doesnt live in my house so she cant verify that Im telling the truth that the knobs are defective.She was cold and had no interest in hearing my side of the story. Basically she told me I need to eat the $150 cost of replacing the knobs every two years! Which clearly exceeds the cost of the range! She even hung up on me because I asked her questions she refused to answer because she knew it would expose LG as a fraudulent company that doesnt stand behind their product. I called back and spoke with Erica who was very nice and said she would forward the complaint. For now it looks like Ill have to eat the cost of the new set and repair the factory defect with a fix I found on YouTube which involves fitting a brass tube over the knob post. I hope we can win this battle against LG! Clearly the knob design is very poor engineering on LGs part or just too cheap to use aluminium instead of chrome plated plastic!

I brought a LG refrigerator in 2018. It stopped cooling after 8 months. It took LG 5 months and 4 attempts to repair before they decide it could not be repaired. So they replace it with another new refrigerator in Dec, 2020. Now here we are 13 months later Feb. 13 2021. The replacement stop cooling. They schedule an appt for Feb. 23, 10 days out and they are going to have to try at least 3 times to repair it before they can replace it. DONT BUY LG REFRIGERATORS. THEY ARE JUNK. LG need to stop working on the technology and work on the quality of their products. What the need of a smart refrigerator that dont know how to keep cooling which is the main object of a refrigerator.

This washer and dryer is a real piece of junk, which I paid $2,400 for. I have a real mold problem. The washer has now developed a main bearing problem. The tub and motor have a 7 year warranty, but the bearing that holds it all together is only covered for only1 year. They will not fix it, and they are asking for $500, to replace the bearing. I was told it would be covered by the warranty, until the repairman came to my home, then informed me it is not covered. LG will not respond to my problem. We need a class action suit. As there is more than 270 pages of complaints on this site alone.

Our direct drive, load self-balancing, year and a half old machine has been exhibiting all the unbalanced load problems frequently mentioned in reviews that I found after my wife told me that she keeps getting EU code indicating an unbalanced load which she redistributes by hand, followed by standing over the machine and holding it as steady as possible in order to finish the loads. When I tried to change the spin speed to low, the machine spun as fast as ever. After reading the other reviewers experience with LGs customer relations I intend to go out tomorrow and buy a non-LG washing machine and try to support any class action lawsuits that are inevitable (I hope). Maybe after their exploding cell phone problems are over, they will take care of their appliance customers. As one of the other reviewers mentioned, it seems as if LG didnt do their due diligence when it comes to product testing prior to bringing to market.

We had four continuing issues with the LG fridge cooling problems. When I purchased my LG refrigerator 3 years ago, the salesman promised me that this refrigerator will last 15 years. In addition, I purchased the 3-years warranty on top of the 2-years warranty that LG provided, so the cooling warranty should be covered by LG for 5 years. Each time I phone the customer service, they werent really helpful, all they do was transferring me to an extension number. Also, the customer service was very rude and unprofessional, I try to ask for a solution for my fridge problem and each time they hung up on me. Finally, I would not purchase any LG products ever again. LG you lost my trust.

We have paid for 7 visits to have the door seals replaced since we bought the thing in 2006. At $110 dollars a pop and repair costs amounting to $180 each trip, we could have bought a new fridge. The shelving runners are really cheap plastic and break if you look at them so our drawers are tilted. I will never ever buy another LG. The parts are extortionate to replace and hard to get. The model of the fridge/freezer is LRFC22750sw. We are so disgusted with this abomination we will likely never buy anything LG again including TVs.

LG dishwasher stopped working after 6 weeks-refusing to replace. Purchased dishwasher 7/1/21, delivered 8/10/21. Started leaking at top of door end of October. LG authorized service center made 3 visits between beginning of November and beginning of December. The unit was pulled out and re installed with each visit. Door gasket changed, door lock latch replaced. Unit then developed leak from bottom of door and AE leak code that makes unit beep until power is hit off at the electrical panel. LG then sent out their regional “expert.” He determined a crack in the door panel liner. He also scratched up the control panel during his repairs. He stated that when he finally got a new door liner, that 3 others had been sent to him with damage. They also sent the wrong control panel replacement. The tech, named Jude, called LG with me standing next to him and told them unit continues to leak and is unrepairable. He did a live video with the LG techs showing them the leak and another crack he found in the door. After many emails, texts, phone calls, LG is refusing to refund/replace saying damage was due to incorrect installation of unit. This determination was made after 6 service visits in which the dishwasher was taken in and out each time by an LG authorized service person. It was never noted or mentioned to me the consumer that there was an install issue at any of these service appointments. Nor did their expert say that to LG when he spoke to them In front of me. If it was truly damage caused by installation why did LG pay for 6 service calls? Wouldn’t that have been noted after the first visit ? I now have a new piece of junk that worked for 6 weeks and had been non functional since 10/30, when I made the call for service. LG has offered me 20% off a new dishwasher. Why would I buy another LG product after this experience? The least they could do is provide me a replacement unit if they won’t give a refund.

The Washing Machine actually adds minutes and takes forever. We are careful to balance the clothes and only fill half-way and this damn error code keeps flashing. The machine stops and fills with water. Service people are useless. We just bought this machine a few months ago. Now my wife and I have no choice but to do our laundry at a Laundromat. DO NOT BUY THIS MACHINE. It is a piece of crap.

If I could give less than one star I would, @years I have had this Machine LG - 5.0 Cu. Ft. 12-Cycle Top-Loading Washer and it has been broken more than it has worked. Door Breaks, Control board breaks, Control board breaks again. Now the Main Computer Board is broken! Still selling this POS and Parts No Longer Available! ALL LG Products Suck! Cheap China Crap designed to Break!

Awesome brand of appliance. I will not buy another brand. There is plenty of room for everything, great door space, easily changeable shelving. The freezer space is also great for at least 2 weeks worth of frozen items for a family of 4.

LG refused to acknowledge that major repairs 15 months after purchase of a washing machine is a problem. They had no interest in helping me after calling the company. Water leaked out of multiple cracks in the drainage tubing and flooded my floor. The repairman said LG often has many quality problems and highly recommended to never buy any LG products as the company does not stand behind them. I will never buy another LG product again.

I just remodeled my home. They started in November, and I got to the kitchen part of it in December, and I had to go and get a new refrigerator, stove, and a microwave, so I just bought the bundle. I was gonna go with Samsung, and the lady that was at Home Depot said that LG is better and that she could give me a deal on it. I just bought the bundle of refrigerator, microwave and oven. I havent had a problem with the microwave or oven, but the refrigerator is disappointing. It was the freezer part of the refrigerator that I have a problem with. At first, I picked out one that didnt have the icemaker, and it was sold out by the time I got back to purchase it. And so, the lady set me up with the refrigerator I have now.They put it in in December, and I started having trouble and noticed some things were going on in February. Then in May, it was really not freezing the bottom half, but I like the freezer part of it. My old refrigerator had the freezer on top, and I like the bottom freezer, but it just doesnt work. I do like the icemaker feature and when it was making ice. I also like the water part of it, and then the freezer thats in the bottom. Its a nice refrigerator. It was kinda top of the line, and then the lady gave me a little bit of a discount on it, so we have then paid for it.There was a technician out here who was checking it out. LG sent him out, and they figured out it was the temperature gauge, but he said in 2020 they are coming out with the new coolant for the refrigerator. So, I dont know if that would make a difference, but it isnt gonna help me because the reason they couldnt replace that is that they said they didnt have technicians to do it, so it might be something new. Also, I just got an email from Mat, and he said theyre still figuring out whether theyre give me the refund or a replacement. I know I took a little time. I didnt know how to take pictures of my papers and download them to him. I figured that out, and I finally got it to him yesterday. He replied back that he gave it to his boss, and theyre still looking it over.

I purchased an LG refrigerator (LSXS26326S-00) in 2015. This year January 11 it stopped cooling. I had a repair man come out to check it. We were told it was the compressor, which would run about $550 labor and $350 for the new compressor (also $145 diagnostic fee). The compressor was ordered and the repairs were done. It was repaired on a Thursday afternoon and stopped working by Friday evening. The repair man came out again and notified us the the BRAND NEW compressor was faulty. He told us this was common with LG parts and this was part of a class action lawsuit.At the time of this review, I am still without a refrigerator and just over $1000 in the negative for repairs that did not solve my problem!! I will never purchase another LG anything!! I am very upset that with this known problem LG as a company did nothing to notify consumers who purchased these faulty models of this problem that is beyond repair.So I did go online to see if the claims were true about a class action lawsuit and they were. The last day to file a claim was February 5, 2021. I was already past that date by the time I was notified there was such a thing. I wasted time and lots money on this situation and couldve just purchased a new refrigerator. I will tell everyone I know to never by LG appliances and go through this horrible experience!!LG this is for you...Consumers like myself work really hard to make sure they purchase quality products. You are doing them a disservice by not being open and honest about your products if they have problems. A company of your magnitude should make good with consumers who purchased these FAULTY models. Reimburse them or offer them a replacement model (equivalent or greater) with at least a 10 year warranty for all the pain and frustration that your product caused!!

My LG refrigerator stopped working yesterday at 3 years old. So LG covers the part but I have to pay $572.00 to have the new compressor installed. And on top of that the parts are a week out and I cannot set up the service appointment to replace the bad compressor until I have the parts in hand. And I was told LG is very bad at getting the parts out. So once parts are in hand I need to set up the appointment and oh by the way they are 2 weeks out because there is only guy that can fix this LG compressor. So that make 3 weeks without a fridge. So I am upset with LG. I looked in my house and I have an LG washer and dryer, 2 TV, sound bar and stove. Do you want to guess who is done with LG products? THIS GUY!

Top of the line LG purchased in Spring 2018. Was expensive. Control panel uses touchpads on hard plastic service which also serves as the door handle. We bought a 2 year extended warranty. The new vertical cracks cover the control touch pads, and will eventually render the dishwasher inoperative. Of course, it is considered normal wear and tear, and not covered by warranty. But, for $240 plus $250 flat rate service charge, I can get it replaced. How long before it cracks again? What a piece of junk. Do not ever buy a dishwasher that has flimsy handles which house the controls....

I bought an LG fridge in July 2007. It keeps making loud rattling noise which sounds like a fan. The repairman came out this morning and said it needs a new evaporator and blade to the tune of $260. This fridge is only 4 years old and we paid $800, got it! I am disgusted.

This is a microwave that requires reading the instructions before use due to all special features. There are 4 speeds for vent, control of the turntable, and the ability to customize heating times. Safe, efficient, roomy, and owners manual is well written.

I sure wish I came here before purchasing my LG LFXS29626 refrigerator... As has been noted, a little over 2 years (gee, theres a 2 year warranty... hmmm), the fridge died. puddles on the floor, which I thought might be from the water filter, began forming... Before I realized it wasnt cooling, $500 worth of food had to be tossed into the trash... 1 week later, a service guy fixed it (replaced the compressor, added coolant)... it now rattles, and it isnt cooling... they are coming back again on Weds (5 days from now) to try to fix it again... I dont have much faith. One thing I will say... CALL LG. They covered the labor and the part, despite being past the 2 years. Dont let them tell you theyll cover the part but not the service, as this problem is PREVALENT, and they are (Im sure) just trying to avoid a class action lawsuit at this point.

I bought this range 3095st about 6 months ago. Never used the broil feature until recently. Then oven stopped working. Called LG and they sent a qualified repair technician. Wrong!!! The guy was clueless...had to read the paperwork AND call the technical support phone number. He complained about LG being cheap and not paying for multiple visits to repair an appliance! Their technician said he was the only one for the area. Told me the range was functioning. I turned on the broiler several hours later and heard a strange humming noise followed by a loud bang. Range/broiler/oven light dont work at all.Repair technician said it would take a week to receive a new circuit board which I found online for 50 dollars and could have it expedited. Two weeks later no phone call, no oven/broiler/no holiday dinner during Easter/added costs of eating out! Wouldnt you think LG would offer something...hell no they put me on hold when I called them. Ive been holding on for a month already!!! Never again LG!

LG model LFX2596ST 3-door refrigerator freezer with in-door ice maker. The 5/16 inch tubing from the water fill valve at bottom back of unit to top of unit split shortly after warranty expired. I cut out bad section and spliced in new piece. About 2 weeks later, leaking again from just above splice. This has repeated till now. My only option is to replace the entire tube from fill valve to ice maker. I cant afford to have a service tech do this, so will attempt myself. I have been unable to find instructions for this online. Last LG appliance I will ever own.

Husband and I purchased a LG dryer model # DLEX3570W two and a half months ago from Conns Appliances and noticed the print around the settings was just wiping off. One side is gone and the other side is smearing. This is a front loader dryer and wasnt cheap. We also purchased the matching washer. The washer print settings are fine so far. We owned LG washer and dryer before this set and although the washer failed after about 4 years, due to pricing we thought we would give it another try. We called LG over the print coming off and sent them photos. They said it wasnt covered under warranty because it is cosmetic. My husband explained to them that it wasnt cosmetic when it affects whether or not you can see what setting that you are setting the dryer on. They said that they wouldnt cover it and that was that, basically. My husband called Conns Appliances and didnt receive any help for them either, even after telling them that he was going to have them come and pick up their junk. LG tried to say that we must have cleaned it with a harsh chemical. I read on a review somewhere back in 2007 they tried to tell the same thing to another woman. Warranty says any defect in materials or workmanship. This is a defect. Im nearly 60 years old and have owned washers and dryers all of my adult life and have never had the settings print come off. I dont care how long that I had owned it. Thinking of getting a lawyer.

The ABSOLUTE WORST company and customer service!! I purchased a French door refrigerator in May through JCPenney. I also purchased the extended warranty. Five months later the refrigerator showed an error code - dhF. I called LG and they sent a serviceman who walked in the house, looked at the code and said he did not have the parts needed to fix it. I asked him how he knew what he needed without opening the refrigerator and he stated that it is a problem that LG knows about but continues to sell defective equipment anyway, they just sent someone out to replace parts. Needless to say, I was not happy. I called JCPenney who pushed me off to LG and have spoken with a total of 11 different people, all who have done nothing to help me. I want the refrigerator replaced. Thanksgiving Day, it stopped working altogether and we had to scramble to get coolers and buy a small refrigerator to place some food in. Today, the day after Thanksgiving, all of LG supervisors are on extended break because of the holiday. DO NOT EVER purchase anything from this company. It is criminal that they sell defective appliances and know about it. All they care about is the bottom line. If there was a choice for 0 stars, that is what they would be rated.

The Compressor died after 5 years, Tech support was OK and parts were free but still cost me Almost $1000.00 to repair. The refrigerator has one of the best possible designs for storage and access.

Its just over 3 years old but our LG front loader will not rotate and makes grinding noises. LG said that they would extend labor to cover this as it is a motor problem (motor has a ten year warranty). We waited for 5 days, called LG back and the supervisor told us that there is no extension on labor. Repair company will not come out unless they are given a code by LG. The LG supervisor gave us a code. We called the repair company with code and were told that LG has to give them the code. Repair service told us that service call and hourly cost will be at a minimum of $500.00! All the service companies we have talked to said that repair companies are dropping LG as they are extremely difficult to deal with. Duh! LG should rename their company to NG.

I bought an LG refrigerator in Aug of 17’ and have spent 25 + hrs and going on 3 weeks on the phone (really poor customer service), scheduling appointments with the service tech and still don’t have a working refrigerator. Save yourself a lot of headache and DON’T buy LG refrigerator!!

LG Direct Drive Balance Washing Machine is the Pits! I purchased my washer and dryer in the Spring of 2015. Here it is the Summer of 2016 and I am having problems with the washer. It takes me a week to finish a load of laundry. I keep getting a UL code. The clothes do not come out clean. They come out more wrinkled after the washer. Not very pleased. Real waste of $3000.00. Customer service could care less. Says washer is out of warranty. Evidently there is a problem because of all the complaints. If you buy this machine you better get a really good extended warranty. Never again.

LG Compressor complaint bought 3 years ago (brand new). 05/15/2017 - When I started filing a claim thru LG protection plan. I spoke to a male representative and mentioned that he will send someone to check the fridge. We briefly explained to him whats going on. That the fridge is not cooling and since my husband is a technician himself, he knows whats going on to the fridge. My husband mentioned that the compressor is not working. The rep sent us a part for relay which when the (First attempt) technician came over to fix it. He said that they sent the wrong parts. He said and will report to LG that it was the compressor that is broken.We waited for the parts to be ordered. I called several times to follow up (month of May/June). The reps were telling me that the compressor is on its way and they have set up an appointment with the technician but the parts still hasnt arrive to the house. I even asked the representative if the technician will have the actual compressor because we havent received it. She said if we didnt have it then the technician would probably have it. When the same technician arrived to the house (Second attempt), he doesnt have the parts and we dont have it as well. He ended up leaving without fixing it and recommended to call LG again. I called and when I spoke to another representative, they said that it was on back order. How come they didnt explained it in the first place and sending the technician just to waste our time? I complaint to them and ended up talking to a supervisor who gave me a mini fridge that we picked up at a local Home Depot for the inconvenience because I told them that Im pregnant and taking insulin which I appreciate them for accommodating me.When I called and spoke to the technician. He mentioned that when its 40 days and still cant find the parts that probably we will be reimbursed. I called on the 40th day. That is June 26th. That same day the compressor came in the morning and my mother received it. However I was not home at the time so I asked him if he will schedule the service. The representative I spoke to said that he cant schedule it for some reason in his system and told me to call an 800-243-0000 number to schedule the service. When I called this number, they couldnt locate my claim nor cant find me on the file. The person I spoke to said that I have to call LG back to get this situated. Then they schedule me with Precision services who message since 06/28/2017 and said that they will schedule the service and we will get a call. Several text reminders received until on 06/29/2017 a text message came and said they are ready to schedule the service. Still theres no live person that I can talk to when they are coming. On 06/30/17; they message me again and wants me to explain briefly what the situation is. Instead of texting them I called them instead and was able to talk to someone who scheduled the service on 7/7/2017.Finally the tech came in the morning and my husband called me at work and said that the technician didnt fix it and just troubleshoot the problem about the compressor. He even said that why sent him there when they know that they have to send a LG manufacturing license technician who can fix the compressor. I got so furious and upset. I called them on 7/7/2017 and spoke to the supervisor, Angel who promised that someone within 4 hours will call me and schedule the service but no one called. I called this Morning and spoke to another supervisor named Chase who stated that theres a service provider that can do it and its near our location and will request it however, considering its the weekend that they might be closed. He said that I have to wait 1 business day. I told him I was told if they couldnt locate anyone to fix our fridge to just reimburse us. We have been waiting for so long. Its going to be almost 2 months without a fridge. Several calls has made and they didnt even call us back for the status. I have to constantly call them what happened to the back order parts, when finally we receive the parts, asking them when the technician will fix it. Now, they couldnt locate a license technician who can fix our LG fridge and still I have to wait. Theyre explaining that it has to be license LG manufacturing which I totally understand. If they know the problem, they should have located a technician long time back. I have this on file, the other technician informed them the problem since beginning of June. We are now in July and still no resolution. I will wait again on Monday for a phone call which is not for sure if they will find a technician and still by then he is still not sure what will be the resolution to the problem. They keep on promising and misleading the customer.What kind of LG protection is this, this should have been handled smoothly. When you have protection services, they should have a good contact technician that is license to fix with this kind of problem and not let the customer have false hope, give reason to wait and still be disappointed. Sorry doesnt cut the chase and were still inconvenience with this problem. Im pregnant and stressing me so much. I dont know what else I can do to resolve my issue and Im writing a complaint and hoping that someone from LG Company resolve this issue as soon as possible. I saw LG compressor complaints online and has 1840 which I dont know if they resolve it. They should at least pay attention to this issues.

Very pleased with refrigerator repair process. It went very smoothly and our freezer is working fine now. I do think that when you pay 2K to 4K for a fridge, it should last longer than 2 yrs. The issue I have is trying to get customer service to compensate us for food loss (which they informed us we were entitled to). I have talked numerous times to customer service and still NO CALLBACK WHEN PROMISED! PLEASE DON’T MAKE PROMISES YOU KNOW YOU’RE NOT GOING TO KEEP!!

My husband and I purchased this top loading LG washing machine on January 2, 2019. Mid February 2020, as I was doing laundry, I heard an extremely loud noise. The washer had jumped all over, dented our wall and the frame of the washing machine was bent outward. The top was also popped off. The warranty was only 12 months, therefore out of warranty. The process that LG gives us for filing a complaint is extremely difficult. We have been given standard email responses. As of today, they have not contacted us to discuss the matter and resolve it.

I wanted a large tub so it could handle my king spread. I have the top loader and it works beautifully with little effort. Love that there is no agitator inside. The dryer also handles these large spreads and comforters.

4 months after purchase of this LG Top Load washer the basket bangs, slams, smashes like crazy. Have to shut it down each time. Will not level no matter what I have tried. Leveled all legs, machine etc. Tried spreading cloths around. Big loads, small, loads everything but the basket feels as if its busted and floating. I tried calling LG, Sears, Kenmore etc. Of course everyone states that its not warranted or under any type of recall. I paid about $1,000.00 for this plus $900 for the drier. I am forced to purchase another new one as I was completely scammed with this LG Top Load washer Inverter Direct Drive TrueBalance junk. Will never again purchase anything made by Sears, Kenmore or LG. Notice the big letters 10 YEAR WARRANTY!!! Another consumer marketing LG scam.

Think twice before you buy a LG refrigerator. The compressor on mine failed just past a year of use. LG repair people were less than helpful but they finally agreed to pay for new compressor but we were on the hook for labor because we had not purchased extended warranty. My granddaughter purchased a LG refrigerator just after ours. Her compressor failed just after a year. She did purchase the extended warranty but has now been waiting eight weeks for repair with no end in sight. Repair people do not want to do business with LG because it takes months and months for them to be paid/reimbursed by LG.

I like that its energy-efficient, easy to clean, quiet, and overall dependable unlike leading competitors. Fit well in the kitchen, not too tall. I liked the water filter and dispenser inside the refrigerator and the spacious shelving that was easy to clean - made of clear plastic not barred plastic. It was top door freezer and bottom door fridge and did not have enough room. Nor enough room for leftovers or storage which is much needed in families larger than 3.

Our LG refrigerator wasnt 3 years old and the compressor went. It was covered under a 10 year warranty through LG. 2 days after it broke a LG repairman came out and said it would be a 6 week wait for a compressor. That was unacceptable. Tried calling LG customer service a few times. And kept getting the runaround. We bought it at Best Buy. LG was telling us that Best Buy was responsible even though its on paper that the compressor is LGs responsibility. They did not want to give me what I paid for and deserved. Either a repair in a timely manner or a replacement. After 3 weeks and help from Best Buy I finally got approved for a new refrigerator. And needless to say I did not get a LG this time around. I wouldnt buy an alarm LG alarm clock.

We bought a LG TrueBalance washer/dryer set 4 years ago and have several issues with the washer. The first was when the motherboard went out in the middle of a cycle, locking clothes and standing water inside. After almost 3 weeks of waiting, the board was replaced and our stinky clothes were free. Now 2 years later every single load has issues spinning. It will spin for a minute or two and then flash UE. I rearrange and it does the same thing 2 minutes later. After a few weeks of this I shut it off and let the dryer do more of the work with a complete load of wet clothes. I strongly dont recommend this set to anyone unless do not have anything better to do but sit in the laundry room and watch the washer. Horrible set for the price!!!

LG Ultra Capacity WM2101HW Washer Garbage. I purchased this LG washer based upon the reviews of Consumer Reports - BIG MISTAKE. This washer has been loud from day 1 and started leaking about 4 months later. As others have said it unbalances and gives error codes often. I had it repaired once because it stopped draining. A technician visit and parts cost $400 -- that is when I learned that you actually have to drain it yourself. Who designs such a washer in this day and age? Now brown liquid is coming out of the back of the machine and my clothes and sheets smell like sewer after they have been through a complete cycle. I leave the door and soap compartment open between uses. What a waste of money - horrible product. DO NOT BUY LG. I will replace this POS as soon as I can afford.

Had an issue with the ice maker so I had LG tech replace it for $243.00 but ice maker still did not work properly so another LG tech came and proceeded to break the ice gear in the freezer compartment while trying to fix it. He order parts to repair but the parts were wrong and he then told me parts were not available to repair. Refrigerator is 7 years old and after talking to executive customer service, they said its out of warranty so they are not responsible for keeping parts. I sent two letters to the President of LG USA with no response. The company has no customer service and a very poor business attitude. President does not respond to customers letters and customer service is so arrogant. The entire place should close down like Circuit City. I am personally going to tell at least ten people about my poor experience and hopefully they will tell ten and within a few years, LG will be gone. They are A MULTI-BILLION DOLLAR COMPANY THAT DOES NOT DESERVE TO DO BUSINESS IN THIS COUNTRY. BYE BYE LG. WITH YOUR ATTITUDE, YOU WILL BE GONE..

Our LG Tromm Washer Machine has a rectangular area with a lid and this is where you pour your detergent. It collects black mold constantly and only part of it comes out to clean. That part being a small piece which holds the softener and bleach. I even keep it open at all times so air can hit it and it still gets quite moldy. Also, it needs to be drained every now and then as well at bottom of machine. Dryer DOES NOT dry loads at all. I have to dry numerous times, both large and small load, even using the appropriate dry choices. Probably spent more on electricity than what I should have been with these supposedly more efficient machines. I have been unhappy for almost 7 years with these machines.

This is the worst dishwasher I have ever owned in the past 3 years. I have had to remove it and unclog the drain hose. I have called LG numerous times with no resolution. When I can afford a new one it will be replaced.

My washer quit before completing its cycle. When I opened it to unload my laundry, it was still full of water. I closed the door and pressed the rinse/spin button. But it stopped again before completion, and the same thing again. This time I couldnt even open the door. Nothing seemed to work. Finally, after pushing buttons, it went completely through the rinse/spin cycle. I dont want to call La Mesa Appliance who is a factory approved service for LG, because I called them some months ago when the softener cup held water after the washer had completed its cycle. The repairman said this was normal, but it hadnt done this before, so I dont believe that. Meanwhile, I pull the drawer out and empty it after each wash. Im unsure whom to call for repairs.

Bought this washer in August 2014. Within 18 months, the washer started throwing constant error codes. After trying for 6 months to fix the washer using steps outlined by LG, the problem has only gotten worse. LG offered to send a repair service out to fix the washer for nearly $500, which is almost as much as the washer cost. When I mentioned that the problem seems widespread online and that LG was offering no-cost service calls to others experiencing the same problem (it appears to be a consistent and easy fix of replacing the board and stator), they refused to offer the same service and insisted the repair would include a hefty fee. I would rather spend my money on a brand that stands by its products.

My gas range started having problems with the control knobs at about 4 yrs of use. We have babied and done all we could do to keep them together. I have looked at the price of replacement knobs and the price is crazy. By the time you purchase 5 knobs you could purchase another gas range. I guess that is what I will have to do. The stove still works very well. I would never recommend the purchase of any LG product. My dishwasher is LG and I cant use it. It started shocking everyone when being used.

I pay LG to repair my washer that has a 10 year warranty. 3 months later they told me they cant fix it and also they took a $100 deductible from 360 that I pay for to get it fix. My washer is 5 years old and no longer working. They just took my money and didnt fix anything.

My wife and I bought all LG appliances for our kitchen remodel from Lowes. After only 3 1/2 weeks and about 12-15 uses the microwave died. No display nothing. I verified power to the microwave but display is just dead. After a scathing call to Lowes they agreed to pick it up and deliver a new one when they get their order in a couple weeks.

I purchased a higher end LG double oven gas range. It is made poorly using cheap and thin material. They used a silver film for the knobs to give the appearance of stainless steel. I didn’t even realize a metal looking film was used on the knobs until it started bubbling after a few uses. A year and a half later the bottom oven displays an F19 code. An LG technician replaced the harness and the ignition. 2 years later the exact same issue happens. I contacted LG and they do offer warranties for faulty products. Their products are awful especially for what you pay. There are so many other brands who provide quality products at a reasonable price and stand behind their products. I will never purchase LG products again and DO NOT RECOMMEND their products especially their ranges, refrigerators and dishwashers. They all begin to have issues and fall apart within 2 years and you will have to keep having them repaired around every 2 years.

The machine was part of a stacked set purchased from Sears in Toronto with extended warranty in late 2012. It was very reliable until 2019 when it was 6 years and 6 months old. It then developed a leak and need a new gasket which was provided by LG under their One Price service (about $280, I recall). Last month it developed a further leak. My wife read the manual and looked for possible causes. She cleaned out the soap dispenser - this resulted in a flood when we turned the machine on.We called LG - we were no longer eligible for their full price service. They despatched a local company, European Appliance Repair. They charged $300 Canadian plus tax (extra because they needed two men for a stacked unit). My wife told them the full story - an initial leak, and then a flood. They replaced a small part. The next day there was a small leak - we were unsure if there was residue from the flood, but immediately contacted LG. We said we would wait a few days to see if the leak persisted. It became evident that it would occur on the spin cycle whenever there was a full load. We rang up and made an appointment for June 22nd. The appointment was then postponed to the 23rd in a message received on June 16.On June 19 at close of business we got a message saying our appointment was cancelled or postponed. It was impossible to get clarification till the new week began. On June 21 at 9.00 we rang and were informed that someone would come that day, and that the cancellation message was an error. However, nobody could come that day, because European Appliance Repair did not recall they had to send two people out. An appointment was made for 3 to 5 on the 23rd, but the same two repairmen appeared at 8 p.m. They announced after 35 minutes that we would need a gasket. We would have to pay for the part and additional labour. They denied that we had told them that we had a leak before my wife cleaned the soap dispenser. We have no idea whether they did not hear what my wife had said or were telling an untruth.It was clear to us that they were in a hurry on both occasions, probably overworked because of the pandemic. We noted that a gasket had been replaced the previous year. Gaskets, we were told, could never be guaranteed because customers often put sharp objects in machines. We spoke to an LG rep. on the phone. He insisted that no further charge would be levied, and that, if we did not get satisfaction, LG would give us an allowance toward a new machine. Two days later we spoke to a woman at European Appliance Repair. They proposed to treat the repair as a separate problem and charge 250 labor plus tax plus the cost of the part (plus, of course, $620 Canadian we had paid for April, 2019 and May, 2020 leaks). They had clearly heard nothing from LG.After this we spoke with three LG reps. (we had difficulty communicating with the first two). The third person with whom we spoke said that a gasket would not normally tear because a few coins had gone through the machine (we do not keep sharp objects in our pockets). Furthermore, he agreed to escalate the issue and get back to us the next day. He warned that the replacement model that succeeded ours might not be stackable with the old dryer, should we decide on replacement by LG. We do not have room to house the units in another way.Naturally enough, nobody from LG did get back to us in 24 hours about our “escalated issue. Today we decided to buy a stackable set made by another manufacturer. We are surrendering a perfectly good dryer - but there appears to be no alternative. On the basis of this experience I would not advise anybody to buy an LG washer or dryer, unless you expect to replace your machine every six years, and to be particularly careful when selecting stackable units.

I had heard that LG products were reliable and we considered that when we bought our black stainless fridge and we’re really happy with that color. We used that for the other appliances that we have so it’s kind of a styling issue for us.

BUYER BEWARE!!!!!!!!!!!!!!!! Do not buy an LG washer and dryer! I purchased a high end type LG washer and dryer in Nov. 2013 and have had to have both of them repaired at least two to three times in the first year. At least during the 1 year warranty, LG did pay for the repair costs, however now that this warranty is over, I guess I am looking at spending $300.00 or more per year in repair costs to keep the units operating. LG Customer Service states that they will not extend the 1 year warranty or replace either of units. Buyers should consider other manufactures such as Kenmore, Westinghouse, etc. My past experience with Kenmore has been very good, and I am now sorry we did not buy Kenmore units. The dryer model number is: DLEX5170W and the washer is: WT5070CW.

My 80 yr old parents bought an LG high end fridge 2 1/2yrs ago with an extended 5yr warranty. Nothing but problems. First was a seal (I believe) than it became very noisy, so noisy my father could hear it without his hearing aids! Now the entire fridge/freezer won’t cool! Compressor was replaced with no improvement. Now they are completely without a fridge for 3 weeks!!! They were offered a temp fridge, but there is no room for one. 80 years old and no fridge - unacceptable!!!! This fridge is obviously a lemon - they just want a new fridge and no one will help them. Very disappointed in LG and Best Buy!!!!

The stainless drum in washer will lock up if a U.S. dime/penny/nickel lodges in between the two part drum. What a goofy design. Then the machine grinds and fails to wash properly. Silly, dont the German engineers realize that MAYBE coins will occasionally find their way into a wash load. Over engineered trash.

I just purchased your $800.00 LG Inverter Direct Drive Dishwasher, Model # LDF6920ST. It does not clean the dishes at all. Im very, very unhappy with your product. The inside stainless steel looks like 7 years old. I have not cleaned my dishes before putting them in a dishwasher since 1992. I cannot believe the electricity/water it uses and how your product - even after rinsing - cannot clean. I feel I need to put an extra rinse to help get the grime off. I have reduced my soap by half and the dishes still feel gritty. There must be something wrong with this. What can/should I do to have a rep come out to see what the problem is?

My wife and I purchased an LG refrigerator (model LSXS26366S/02) two years ago and we were happy with our purchase. However, four weeks ago, the refrigerator stopped working. A service technician has attempted to repair the fridge on three occasions but has been unsuccessful. The next scheduled service call is eleven days from now (July 9th). So, we will be without a refrigerator for over a month and a half!We are completely dissatisfied with LGs lackluster response to this issue as well has the service company they sent to repair the unit. Unfortunately, I cant change service companies because I was told there are no others in my area. A service technician should repair this unit on the first visit. We are so hopeful the fourth attempt to fix this unit is successful! We have 2 adults and 2 kids in our household. Living without a refrigerator in this summer heat for such a long period of time is unbearable. Im reaching out to you with the hope you can help us. If there is anything you can do to expedite the repair of our refrigerator, we would greatly appreciate it.

Almost the perfect range, it has everything you need or want. Unfortunately, it has a very dangerous design flaw. When anyone bumps against a burner knob, a burner turns on (normally on high). We recently had a situation where a glass baking dish was taken out of the oven and placed on the stove top. Someone accidentally bumped a knob, turning on the burner to high, where the glass dish was at. When my wife noticed the burner was on, she turned it off and tried moving the glass baking dish off of the burner, when the dish suddenly exploded. I contacted LG. I was told to buy the child safety cover for $30.00. This is a VERY expensive appliance. We shouldnt have buy something to make it safe when it should be safe to use in the first place. Think very carefully before purchasing this appliance.

I read the reviews before purchasing this product (LG Refrigerator Model LFX25976ST) and an LG Stove about 4 years ago. There were no negative comments. Now when you look for reviews on both my products, it appears that everyone is having the same problems with the middle burner not lighting and the ice maker freezing up. It seems as though LG has discontinued both products; probably because they not good appliances. Read reviews every thirty days and make sure you get everything and anything fixed if you purchase this product again, because they will not help after that. They want to charge me $ 200.00 to come out and check, while the dealer they recommend only charges $ 100.00. Uh, this is not right! I guess I have to go back to GE appliances!

I purchased a top load LG washer. I purchased the extended warranty for a total of 3 years. After 3 years and 2 months started having problems. The washer would be out of balance on every use. The only thing I could do is unplug and start over every load. Finally started doing some research online and found my model had two known problems. The balancing rods are not strong enough and circuit board problems. Paid over $700 for the washer. When I called LG even though it is a known production and design problem caused by them, they said I would have to pay for a service call and parts. DO NOT AND I REPEAT DO NOT PURCHASE ANYTHING LG.

Bought LG fridge December 20, 2013... ice maker broke 2015. Now the fridge went Friday, December 13, 2019. Was told by lg customer service to take everything out fridge, defrost for 8 hours, wait 24 to 48 hours so fridge can get cold. Never happened. Did it again second day. Same thing. Not working, error code keeps coming on. They send tech. Charge us $125. Have to get fridge serviced. Another $324... Asked if they can expedite the shipping of motor fan whatever it’s called. Tech Ariel looked at my husband and I like we had two heads. He never tried to contact LG about expediting the part. We told tech we have to think about it. Maybe we should just buy another fridge. Tech was ok and left... like he didn’t care that we living out of two coolers. He Just said ok and left.We called LG about expediting the part again. They were like, We will see. We’ve been out of a fridge since Friday December 13, 2019, it’s Thursday December 19, 2019, LG calls us to tell us we might not get our shipment in till Saturday and maybe get our fridge fix Saturday. All our food has spoiled. No milk. The Christmas ham we bought spoiled as well as all the other good we had in fridge. About $300 in food we bought for Christmas Eve dinner. Let’s put it this way. LG doesn’t give a ** About their customers.

W2277 tromm washer - Pay a premium price for an appliance, then buy an extended warranty to cover the problems in the first couple of years (and there were several), then the whole thing needs to be replaced just before year 5. Now you can go shopping again and repeat the whole process over again. Wash-rinse-repeat. Tub bearing, tub, carrier... I can buy new for the repair cost. Got to spend $150 for the bad news. And I have to have the carcass hauled off.

The compressor on our refrigerator died in less than three years - a common problem we learned about after the fact. Prior to the compressor failing, we noticed the once beautiful black stainless finish was chipping and delaminating on the corners of the French doors. None of this was expected, nor is it considered acceptable based on the price.To LGs credit, it obviously recognized the poor quality of its compressors as evidenced by the fact it extended the warranty. So our compressor was replaced at no expense to us. Its much noisier than before, but seems to be working well. It wasnt fun being without our $3,200 refrigerator for three weeks. Its proof that you dont always get what you pay for, that reviews by users cant be trusted, and that anticipated reliability assessed by a leading consumer magazine is not accurate.