Have had nothing but trouble with expensive washer. Piece of junk and company does not care.

We bought LG top load washer and front dryer as a pair; WT5170HV, 5-2012. The only problems weve had was the washer electronic control board shorted out & now weve noticed rust forming underneath the top rim of the washer. There is a notice about not splashing bleach when adding to the dispenser. We are careful, but apparently it splashes up on the bottom of the lid and around the dispenser when the machine is operating. This is a design flaw and needs to be corrected by LG. This will be the last time I buy LG products unless they show me that they will stand behind their products and fix the design flaws... So be careful when buying appliances and read consumer reports.

LG Front Loader Washer Model: WM3170CW. Purchased this washer from Lowes. After the first wash, the inside seal was giving off a smell. So paranoid about this, I made sure to wipe the inside door glass, seal after every wash. This unit leaves water in the soap tray after every wash, so I take out the tray and drain it and allow that to dry. I also have to get down and open the door with the drain tube. I drain out all the water that is - I guess - still inside the washer?! A lot of water comes out. This washer is a major pain. After continuing to do ALL of this after every use - my washer smells horribly musty and moldy. Totally unacceptable. I have put cleaning tablets in it - and even run bleach through it on the clean cycle. Still smells. This washer is a lemon. Do not purchase it. I deserve a new washer - but a different model! I expected this to be a good washer - being an LG. They used to have a good reputation. I paid $750.00 for this washer.

Bought stove in October of 2016. Didnt have gas line installed until Dec, but noticed when we reached up to use microwave we were accidentally turning one or both burners on. Called J. C. Penney about problem but were told that no gas would be released until the knob was turned far enough to light the burner and we would hear the clicking and would have time to turn it off. When we had gas installed to stove we found that wasnt the case. Just a small bump would allow gas to release without warning. Very dangerous situation. At 64 years old we should not have to worry about such a problem. Spoke to J. C. Penney about the problem and were told if we had bought their warranty they could look into it. We were told to contact LG but are put in hold for literally an hour or more until I get frustrated and hang up. Wanting to know what consumer protection agency we can contact about the dangers of this stove. Havent used the oven enough to say if there are problems with that. Sounds like this should be a class action.

I remodeled my kitchen two years ago. My problem is that my refrigerator/freezer has quit. I called the 18002430000 number to ask what could be done. I was told it was out of warranty and there was nothing they would do unless we would pay for service call and pay for the problem. This is not a happy event to be in!!! What do you suggest?

I love the look of this microwave. My daughter bought it to replace my old one. It has so many functions and it works very well. Im glad she got it for me. It gets the food really hot. I love LG products and this has not let me down. I would recommend this microwave to everyone.

I purchased a brand new LG refrigerator in December of 2015 from H. H. Gregg (who went bankrupt shortly after my purchase therefore making the extended warranty null and void). Sunday morning September 23, 2018 I woke up to find a puddle in front of the freezer compartment (its a side by side). I opened the freezer to find everything defrosting rapidly. I put everything in the refrigerator side (which seemed cold). Within the day I realized the refrigerator wasnt working either.The next day, September 24th (my birthday) my husband called an appliance service person (Coastal Appliance) who came within the hour. The technician, Mark said it was the linear compressor 134A that failed. He said morally he couldnt fix it because the failure rate on this part is too high and too expensive. After checking on his phone he said the parts and labor would cost approximately $1,000 and it would only fail again at some point. He suggested we purchase another refrigerator not an LG or Samsung as they both use the same compressor. I feel like I was scammed by the LG Refrigerator company. I paid thousands of dollars for this refrigerator and I should be getting more than 2 years and 10 months of service from it.

Our LG front load washing machine has a cycle that intermittently opens and closes the water valve that causes severe water hammer in the plumbing system. This is very bad for your plumbing and will cause damage. Ive installed a water hammer arrestor, but wasnt any better. Very bad vibrations and unacceptable noise during wash/rinse cycles - unit actually moves across the floor! And needs continuous cleaning of soap and softener dispensers - clothes smell badly if you dont. Dryer does not perform well either - takes 2 hours to dry a load! I would never recommend LG to anyone - spent over $1,800 for the washer/dryer pair with pedestals, and have replaced them in less than 3 years with conventional pair!!!

Top of the line LG purchased in Spring 2018. Was expensive. Control panel uses touchpads on hard plastic service which also serves as the door handle. We bought a 2 year extended warranty. The new vertical cracks cover the control touch pads, and will eventually render the dishwasher inoperative. Of course, it is considered normal wear and tear, and not covered by warranty. But, for $240 plus $250 flat rate service charge, I can get it replaced. How long before it cracks again? What a piece of junk. Do not ever buy a dishwasher that has flimsy handles which house the controls....

Buyer Beware of Linear Compression. We purchased this fridge less than 3 years ago and it stopped working 3 days ago. Hours and hours on the phone with LG, 2 service companies later, 1 1/2 days of missed work, and we know exactly the same thing we did when we first called... the compressor has died. Now theyre fighting with the service company LG sent out to us on who should order the part(s) and are telling us they may have it to fix in another week. WEEK! A quick google search will show you there are multiple class action lawsuits for this type of compression unit. LG has known it will not last. And when it fails, as it will, hundreds of $$ of food in the trash, $$ for takeout for a week, missed time from work to meet technicians that cant help and hours and hours on the phone with LG is what will be in your future.

We purchased a 23 cubic foot French door refrigerator. Unfortunately we did not purchase an extended warranty. Within three years, the first problem was the ice maker, which LG repaired at no cost. The second problem came when a handle for a crisper broke off and now the fan motor now sounds like a motor boat. This all happened within three years and when I tried to contact a person of responsibility my emails go unanswered. I feel that this a poorly made product and seek relief and repair.

Except for one very important aspect, over the past 18 months, I have been pleased with the LG front load washer. It is quiet and cleans well. I do keep the door open when not in use to avoid mold. Problem-1: At the start of each cycle, the solenoid that regulates drawing water is so powerful that its ruining the water pipes throughout my entire home. Problem-2: I’m still trying to find how to contact LG.

I bought the LG LSXS26326 refrigerator in the 2015 with a 10 compressor warranty. The compressor failed 2021. When I contacted LG I was told by LG that they do not have service techs in the area. Three week wait just to get a third-party service company to do diagnostics, then the part can be ordered, which has a 3-5 business day turn around time. Multiple service companies refused to do LG service work. The LG service website lists available service providers in the area, but upon contact they all stated they no longer support LG warranty or service work. I will never buy another LG product.

Ice maker needs to be larger, it is too small for such a large refrigerator. Also, doors close very hard, needs egg holder and lunch meat compartment needs to be higher in refrigerator.

We bought our LG french door refrigerator from Best Buy fall of 2016 to be installed in our new home in 2017 spring. Almost 1 year to the date of moving into the house we had our first complete meltdown. All of the food was defrosted and water was all over the floor. We called LG and a technician was sent out days later. They replaced the compressor and it worked for a few months. Then it happened again. We called the same technician and they fixed it again. Now its noisy and worked until about a year after the first fix. Then it defrosted. Again same situation. This time it was 9 days before the technician arrived.By then it had spontaneously started working again so she refused to do anything. We paid over $100 for this. Now 1 month later its done again. We were told this is how its designed to work and there is nothing they can do. If this is true no one should ever buy LG. They design to cost you hundreds of dollars and dont back up their appliances. Cant wait to see how long it takes to get a technician and what they will do or not do this time. Each time we seem to have to pay more money plus we never seem to qualify for the supposed $200 in food recompense.

I purchased a LG Counter Measured Stainless Steel Refrigerator on August 2014 from Home Depot. Into 10 months of having this product (June 2015), I found a large amount of icing behind the produce draw and I could barely open the draw. Apparently the compressor was going and needed to be replaced. LG came out and promptly fixed the problem. They replaced the two boards - internally and externally at no cost to me.Then around early August 2015, I found several rust marks on the right and bottom drawers of the refrigerator. I promptly called LG especially since I had not owned the refrigerator an entire year. They asked me to upload pictures and the representative stated she would present this to senior management to see what they could do to remedy this. She called back the next day and said senior management felt that the damage was caused by me in some way. I told them that I had purchased a dishwasher and a range at the same time, clean them with the same stainless steel product, and the items did not have rust marks. They said that their decision was final.Surprisingly I received a call in late October 2015 from LG inquiring about the rust spots complaint on the fridge. I explained that there were actually additionally rust spots appearing every day and that I was very unhappy with this situation. He sent an LG service person to view the rust spots and take pictures as well. The service man called the warehouse to immediately order me the right and bottom freezer doors and to have them installed the following day. At this point, I am a little concerned that the new doors will have the same problem and if it happens again, will they cover the damage? I have purchased many products from LG and was generally very happy with the products and service.

Do not buy LG Washer WT4801CW! I bought an LG washer and dryer from the Home Depot this past March 3, 2012 with my tax money, thinking that I was getting a top-of-the-line. Well, I was wrong. Within 30 days of my purchase, it just stopped in a middle of a cycle. My clothes got locked in and I immediately called LG. Their response was that was a common known problem that those washers had and I couldnt get a replacement since they had the parts to fix it. So, I had fix-it parts on a brand new washer. So, after five days passed with my clothes still inside the washer, finally, a technician came out. My childrens clothes got damaged. It worked fine. I thought the nightmare was over until again, less than a month that the technician came out, it happened again on 5/4/12. This time, they knew who I was and just sent me to a supervisor. All she could say again was that if they had the parts to fix it, thats what they would do. I am very upset. I have to wait another five days to wash again and till then go to the Laundromat again. I dont know what to do; they will not replace this defective two-month old washing machine.

We purchased the LG washing machine and dryer from Spencers. I am dissatisfied with our salesman in that he should have made us aware that this washer is a large capacity machine with no capability to wash smaller loads. They want you to buy another machine to sit underneath the main washer. The dryer is a mess. I spent $1,000 for a dryer that doesnt sense the dryness of sheets!!! It shuts off early leaving the corners of the sheets wet. I called the technician who said thats the way it is and I should use the manual dry time and estimate how long it needs to dry completely... Really... Really... thats the way dryers operated in 1958! Dont waste your money on this piece of junk.

My 14 month old 26 cu foot LG refrigerator completely died on 4/19. LG ONLY allows their service companies and THEIR parts for repair. 1st attempt at repair did not work. Now they tell me it will be 5/15 to get the needed part and sorry for my inconvenience. I spent the last 3 days on the phone with management and although I have been told theyd replace the unit, they have not. I have been told 3 times now that Id get a call back within 24 hrs and never have. They are totally giving me the runaround and flat out lies.I have been without a fridge for 14 days now... with several children. No milk, no cheese, etc. It is a nightmare. If I had known the horrible customer service issues, Id have just gone out and bought a different brand fridge weeks ago. I guess Im a sucker for believing that the company might actually want to provide a satisfactory customer experience. Not being on hold for 45 min while a recording repeatedly chimes your time is valuable to us.

LG washer that doesnt work. They acknowledge it but doesnt want to fix. They are not shame of selling kaput.

I did not have a problem with the sales department at Madison appliances. My problem is with my two year old LG slide-in stove. I bought it a few years ago for my new kitchen. Actually, I saved up my money to make this big purchase. Now, only two years later, it has quit working. I called LG. After thirty minutes on the phone, I realized I would need to call a local repairman for help with fixing my stove in Savannah, Georgia: LG provided me with a recommendation to call, but they did not service my area. Now, $360 later, my two year old stove will be getting fixed by a reputable appliance repair company in my area. I will never buy LG again.I have now purchased a refrigerator and a stove within the last four years total. I have had to replace my ice maker on my refrigerator to the tune of $200 that appears to be rusting on the stainless steel (that has not been treated improperly in any way) and now I am replacing the board on the back of my stove to the tune of $360. BEWARE - I strongly urge everyone to NOT buy LG.

Absolute worst customer service ever. $3000 French Door LG Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period, $300 worth of food in the trash! Had to purchase a repair plan for $450 to get it fixed. It is the seal system that is causing the problem. Nobody in my area knows how to fix that. I have asked for my money back. NO, they said. A relative of mine is an LG repair man and he said LG has been trying to hire him but he does not want to work for them because their compensation is very poor. No wonder they dont have anyone available for certain jobs. Now we are using our old LG in the garage (Im glad that I didnt throw it away!) for our food. We wanted all of our appliances to match in the stainless steel color. Stay away from LG fridges. We also have stove, microwave, dishwasher, washer and dryer. Those have worked great so far!

I have been using LG WD-8015C frontload washer for last four years and worked well. A couple of weeks ago, the pre-wash option could not pump the water into drum. After a lot of research, I understood as I have to change the cold water inlet valve assembly and did that by spending NZD45. With the new valve, the pre-wash pump never shuts off. This appears funny to me. I dont know if the new part supplied to me is still a faulty one. Did this happen to anyone? Call out for repair is around NZD50 plus labor of NZD60 per hour. I dont know what to do and how to solve this problem. I appreciate if someone can help me on this issue.

Like the lighting; like the french doors; like the size. Have had problems with ice maker freeze up; frost build up around the door vents that feed the ice maker and most recently a complete failure of the cooling to both refrigerator and freezer compartments. Entire food contents had to be discarded. A major nuisance for a refrigerator with this price tag. Waiting for warranty repair. Will see how that goes.

Boy, do I wish I had read this website 2+ years ago, when I decided to purchase this LG WT5070CW HE WaveForce top loader. I too was swayed by the glowing review from Consumer Reports. Ive been burned several times for following their recommendations, but thats a different story. This has to be the worst washing machine ever. I agree with everything everyone has already said. The bleach dispenser on my machine is also rusting (identical picture to the ones already posted).Ive had clothes come out with detergent still on them, dry spots where the water never even penetrated, all stains are still on the clothes. Ive re-washed, soaked, applied stain removers, etc... If theres any grease/oil component to the stain, you will still have it on your clothes -- even after the heavy duty cycle. Try to do a load of sheets (and Im talking about one set of sheets without the pillow cases) - they just float on the surface and never get pulled down into the tub of water. Come out stale smelling. I am so over this machine. How does something like this get foisted on the public? There are so many identical complaints. I could have written each one of these posted here. As I am merely reiterating that which has been said, I will stop. I have just purchased a Speed Queen top loader (old fashioned agitator type) that Ive never heard any negative reviews about. Its being delivered tomorrow morning. Hallelujah! I am donating this present piece of garbage to whomever wants it.

I have always enjoyed LG electronics and products and have never heard negative feedback. All lg products that I have owned have all lasted as long as they were guaranteed to last while keeping their word on the productivity of these products and much much more. I loved the double doors, large compartments, the removable bins and freezer shelves. The ice compartment size was amazing and never ran out of ice and had to wait on more to be made. I also enjoyed the filtration system as it did not need to be changed as often as a lot of other refrigerators I have seen. I would improve some of the ways the shelves were built into the inside to where they are all adjustable, making it easier to store larger items and more items altogether.

Bought a Kenmore elite (this one is just a LG under the Kenmore name) back in July of 2017 for $2400. Compressor is dead. Freezer doesnt freeze and refrigerator does not get cold. Sears sent a tech out and he quickly determined its the LG compressor issue. Parts are covered but it will be $487 to replace compressor, dryer filter and 3 way valve. Oh and there are plenty of accounts of it just failing again in a few months. UGH... Never LG anything again. You have been warned!

We have now replaced both the main board and control board on our LG front load washer all within 8 months. The cost now equals what we paid for the washer. We are not happy! The service repairman informed me that we needed to put a surge protector on the machine. He used to work for the manufacturer! Where in the manual is that mentioned? For only $5.00, we could have saved well over $1,000 for replacement and service. Why is this not told to the consumer when the machine was purchased? Has anyone else experienced this? Were you told to plug in a surge protector?

Do not buy LG products. This is my experience.I bought a new LG refrigerator on 3rd February 2012. On 19th Feb. 2012 it stopped working. I registered a complaint at customer care (complaint number **) on 20-02-2012. As per the call center executive, somebody will call me within 24 hours and attend the problem within 72 hours. None of these happened even after 100 (one hundred) hours. I called customer care on 21st, 22nd, 23rd and 24th. Every time they said they will send a reminder. They gave me the contact number of service center in Alwaye and customer care officer. After trying for more than one hour (20-30 calls) both these numbers are not reachable/not answering.

We own an LG refrigerator and have been pretty satisfied with it until the last couple of months. The ice maker will no longer function on this model number LRFD122850ST, and after viewing the comments on LG i think maybe it will remain so until the appliance is replaced. There seems to be a problem with getting this repaired.

We have a 5 year old LG oven that began experiencing issues with the cooktop 1-2 months ago. The burners will work, but only rarely. They will turn on and heat for maybe 5 seconds and then turn off. Sometimes they will work for a few minutes, and then turn off. Never on long enough to cook a meal, or if you are in the middle of cooking it will power down to barely on and you are stuck. The front larger burners work way less than the rear burners, and the left burners are way more problematic than the right. There is a heat vent to release excess heat from the oven and glass cooktop located under the control panel on the left hand side that is frying the computer components in the control panel causing malfunction. This is a known design and engineering issue.I have tried calling LG, and they tell me there is nothing they can do. I tried communicating with them on Facebook and they tell me there is nothing they can do. There are many people documenting the same issue on places like Youtube and even here. Everyone one of them, right around the five year mark this starts happening to them. There are many replies from people saying LG did the right thing and fixed this for them. New computers. New control panels. The entire back replaced. Nothing for me. Super disappointed that our $900+ oven only lasted 5 years before its going to need a repair call and expense for me.We replaced our entire kitchen with Consumer Reports top-rated LG appliances five years ago. The dishwasher is already gone; too expensive to repair that compared to the cost of a new model. Still have microwave, and refrigerator. Oven is failing as mentioned. We also have two 65 LG TVs and an LG washer in our house. Doesnt matter how long we have been a customer, LG is making this difficult.

My 3 year old LG side by side refrigerator went out on the eve of Thanksgiving (11-27-19). We promptly called LG customer service and was told to wait 4-6 hours for the freezer to freeze again and was told to call back in the am to run the smart IQ diagnostics. Freezer and fridge both out. Most likely the compressor like everyone else. Called 11-29-19 and was given a service repair date of 12-5-2019. I thought that seemed a long time to wait but figured I’d survive. Mind you, we have a household of 9 (7 kids). The day of the 5th I started getting text from repair company saying I was changed to the 13th. Called LG for an earlier appointment and the long run around saga began with countless calls and continues with the same song and dance as everyone else on here. Two weeks without a working fridge and counting....

The LG refrigerator bottom freezer was the worst purchase I have ever made. I will not buy nor recommend purchasing any LG garbage. Horrible, horrible service from LG. Ive only owned this piece of garbage for 4 years. Ive had the repairmen out 6 times and the freezer still doesnt work. LG still refuses to replace it. Be smart, buy something other than LG.

Our LG fridge over here in Florida, has required 2 compressors. The compressor they replaced stop working 18 months later. I now have to pay out of pocket and lose out on groceries for the week during this pamdemic. The fridge was purchased in 2015. In 2017 compressor was replaced. On 9/23/18 same replaced compressor broke. Now again 4/22/20 and compressor is outbagain. I called LG and they gave me numbers to call on my own. AS Im now out of warranty. This is totally unacceptable and I can see why there is a class action suit against this company. I will be posting on all social media how LG handles its customers on an item they know is flawed. Hopefully I can deter others from buying LG refrigerator.

Purchased the LG model LFXS29626S 11/10/2015, and it appears the compressor went out on 7/3/2019. We did purchase an extended warranty through The Home Depot. Home Depot reports that LG prefers to handle their repairs. Since then the repair has been sent to A&E for repair and the repair is now scheduled for 7/22/2019. Three weeks to get the fridge looked at. Lost all food in the fridge and freezer. Seen online that these compressors are not holding up.

On 9-27-19 I went to Lowes and bought what I thought would be a good washing machine. Less then 4 months later I get a E-6 code, Clutch error... (Mechanical failure). It said to unplug the washer and call service. It took 7 days for serviceman to show up. The first thing he said was Oh, thats a typical problem and we need to order the part. 2 weeks later he shows up with the part and installs it. NOW...2 days later, what do I get? E-6 AGAIN!!! When it starts the spin cycle it starts growling.The machine is nothing but junk! It comes with a 10 year warranty and didnt last 4 months? I went to Lowes again this morning (1-20-20) and talked to the store manager and he said I had to have 3 service calls before LG will do anything about it. He claims he will look into it and will get back to me later today. Now its hell to have a brand new LG machine that 3 out of 4 months you cant use. I read the review from CR and thats the reason I bought it. Looks like the review was wrong! I learned my lesson on buying and LG product!

LG service technician came to fix our fridge 20-25 min earlier than the 2-hour appointment window started. I said we will be there by the time the window starts (2pm). He said he may wait. I said he needs to wait because I am leaving my work because of this. When I am driving on my home road (30 seconds from home), he drives past me. It is now 2:00pm. So he left before or exactly at 2:00pm and did not bother to call me. I struggled to get my phone and call him to get back. The time is now 2:01pm. He refused to turn back. His name is Scott and he is employed by LG.

Pleased with the performance I am getting, worse the price paid, 100% satisfaction. It was half the price with the competitors. Appealing with the design, French door on top and 2 drawers in bottom. Internal arrangements were also not bad, very flexible.

This is meant to be in reply to Stella, who HO-DEPOT seems to have turned its back on. I urge you to call your states consumer affairs office, your local TV News Consumer Guy, and most especially, YOUR BANK/CREDIT CARD COMPANY!! Your CC should go to bat for you, and will likely do a charge-back if you think the Lemon Law applies to you, which I agree it does. Theres a thing, a consumer law created for just this kind of situation, that you have the right to expect a product will perform as expected. Yours hasnt, and the store clearly is making sport out of giving you the runaround. I dont care how long it has been, you are owed satisfaction for getting a non-working fridge.Please call your Credit Card Company. Free hint: If your end of the conversation has the word Fraud in it (This feels a lot like Fraud; they took my money and I got nothing in return). Youre not ACCUSING anyone of Fraud, just saying how it makes you feel, get it? They seem real happy if that word in particular enters the conversation. It has happened to me, and it was clear that it needed to be spoken by the person complaining. The truth is, imho, you were defrauded. You deserve a full refund, so you can take your money elsewhere. And dont forget if you purchased any extended warranty, you should get that refunded, too. Just my 2. I am not a lawyer, a consumer advocate or anything. Dont work for the competition, Just want you to get your due. Please dont give up before you get a full refund. (It wouldnt hurt my feelings if you got two or three of your biggest best male friends to accompany you to the store to discuss this with the store manager).

I purchased my LG Steam Washer and Dryer on 11/26/10 from Home Depot. Thankfully, I purchased a 4 year extended warranty. Now a little over a year later, my dryer all of the sudden stops heating. I made a phone call to Home Depot on March 23rd and they contracted the work out to Appliance Solutions of Utah. When they came to do repairs, they said the dryer needed a new thermostat, the part needed to be ordered and they would be back in 3 days to do the repair. Two weeks go by and never heard from the repair guy and he never showed up on the day he said he would (I took the day off work so I could make sure I was here). Finally after 3 weeks, he showed up claiming they got sent the wrong part he replaced the thermostat and was on his way. Five days later (3/28/12), the heating on my dryer went out. I once again called Home Depot. They got the same company out. The very next day, the guy replaces the same part, the thermostat and then tells me that there is nothing wrong with the dryer. He said that I need to get my ducts cleaned out and that I can just use my dryer unhooked from the wall until I get that done. I used my dryer unhooked from the wall and once again, a week later, the heating goes out on the dryer. So, I gave Home Depot a call. Three days later, the same company shows up. Now hes claiming my dryer is out because its not hooked up to the wall but he needs to order a new thermostat again so it can once again get replaced. The repair man said he would be back in 3 days. Over two weeks have passed since he said that, I havent even received a call from the company and he just left my dryer in pieces in my laundry room. I can barely get in there. I am completely fed up with this worthless dryer, Home Depot, and Appliance Solutions of Utah. I dont think LG should be able to get away with selling these fraudulent dryers to people anymore and apparently no one knows how to repair the dumb things so they dont continue to have these problems.

I have a front loading washing machine, bought 3 months ago. There were soaking wet clothes water all over my floor, too much to mop up. I have called customer service 3 times about this machine, model # WM2240CW. They gave me two numbers to call. It will take a week to have someone come out to look at it. Meanwhile, I will spend my day off of work cleaning up all the water. The worst part is I have called twice before.

Ive had this machine for 6 or 7 yes now. I dont know who came up with the idea that the tub needs to be balanced before it adds water. It just isnt necessary and it wears out the spinner gears. I have had mine replaced. Just another money grab. Now I need to replace the drain pump. More money. I only do on average 3 loads a week. Thats not a lot for me to have had to make 2 repairs. I dont recommend. LG makes a good TV. They should stick to that.

I have been an LG customer for very long with almost all appliances being from LG. However my dishwasher problem has disappointed me greatly. I have an dishwasher model D1452WF which is my 2nd LG dishwasher over a period of 15 years. However after 4 years of using D1452WF, I noticed start of rusting of both the upper and lower racks/trays. I thought it was just a minor issue and continued using. But now after one more year, I have noticed that the rust has increased. The spares racks cost around US$215. I am really disappointed. What is the use of a 10 year motor warranty when the inside trays start rusting much earlier. I use salt regularly to soften the water. I have no other problems with the machine. So there is no point in buying such an equipment unless they make reliable parts as well.

To whom it may concern, I am very disappoint of your service for my refrigerator. My refrigerator is not cooling since 05/20/2019. The technician came out 5 times and fixed for 3 times. The last fixing was last for a week and it was not cooling on July 4 of 2019. I had 18 people in my home on that day and we had to trash a lot of food. There is another technician comes out tomorrow to take a look at my refrigerator, I have 2 young children who need food and milk. This is very frustrated for them because they keep asking when my refrigerator is fixed so they can have some food as before. When I talked to customer service she said that 3 times are the last chance if it does not work, they will replace or refund me money so I can have a new refrigerator. This is not true because LG still wants to come out and look at it again. The schedule is really taking so long (7 days or 10 days ahead). Another customer service told me that the policy is fixing from 1-2 weeks. However, it is almost 2 months for this. Therefore, this is also a problem and I dont know what is your policy. You can just keep doing this and do not care about the customer as for how long this has been going on. I can tell you that we will not buy any LG product in the future because of your service likes this. I have told my co-works, friends and my relatives regarding of your service.

We have owned a LG French door bottom freezer refrigerator for about 3 years. The following problems occurred: 1. Ice maker failed and had to be replaced. $500.00 for labor and parts. 2. Ice maker cannot make enough for drinks for a dinner party of 4 throughout the evening. 3. Ice maker chute flap door will not close and allows ice to melt and then freeze and clogs chute. 4. Freezer will not drop temperature below 28 degrees. Soft ice cream.Its a good looking large capacity refrigerator but it is not a GOOD WORKING refrigerator.

I have an LG fridge model LTC223505ST that has been a problem since the year after I bought it. I have had LG repairmen come out 4 times, twice in the last two months and there is still ice build up under the crisper and in the freezer. My husband slipped and almost fell in the kitchen because water had leaked from the fridge all over the floor. Ive told customer service that I have a lemon but they dont seem to care. And I hear that LG doesnt like to replace their models that dont work. They are the worst appliance company and I will never buy another LG. Customers matter, too bad they dont know it.

I have owned my LG French door refrigerator for 18 months and have had two problems with the icemaker. The first problem happened during the warranty and was covered. The ice bin plastic broke off and plastic bits were dispensed with ice. The second problem is that the icemaker is completely broken and needs to be replaced. I used the live chat on the web site and they walked me through a number of steps, but in the end, it needs to be replaced. Its over $300 after owning it for 18 months. I am not happy. My last refrigerator lasted 20 years with not one repair.

Takes all day to do laundry. Goes off balance all the time no matter how I separate and arrange things. This summer will look for another brand.

My LG doesn’t have an agitator, so my good clothes are holding up better. However, the washer does not get clothes very clean. The water economy is dramatic, reduced my water usage by 50%. This is my first HE model, it is ok, but nothing special. It is 3 years old and hasn’t broken down. For the price point $1600 for the pair, it is very average.

Within a few months of purchasing a top of the line LG French Door refrigerator, the unit began icing up. After multiple repair calls, and replacement of various parts, the situation only got worse. Ive purchased many top of the line brands over time - never have I experienced such a poorly made product. After five years of trying to get the LG fridge to work, we had to finally give up. If youre looking for a good fridge, start with KitchenAid or Whirlpool. Walk past LG and keep on walking. Weve talked to others and have heard similar complaints. The L in LG is for Lemon.

LG wt5001c Bad Washer. Purchased in 9/12 at HD with 3 year extended warranty. After 2 yrs I had issue with motherboard. Then 1 year later I had issues with transmission and drive which was replaced. Now 1 year later the tub wont stop filling. I had to replace the LG with a new washer instead. Repairmen mentioned to me that quality control has been slipping from manufacturer due to mass production.

Its a great refrigerator. The only actual problem is with the French doors... they never seal shut and the door alarm doesnt go off to let you know. You have to make sure you push on them to make sure they are closed. The other problem is that the plastic on the inside cracks easily. Other than that I love it.

I love the ice dispenser of the LG refrigerator. Very easy and use frequently. Freezer has lots of space and lots of refrigerator space and you can push back a shelf halfway inside to fit tall items.

LG front load washer is four years old. I got an LE message then the machine wouldnt run, so I called for service. Stainless Steel drum has lifetime warranty. The motor has 7-year warranty. The service technician was on the phone with LG for about an hour, apparently trying to understand the Pakistani man. The end result was $700 to repair the drum and motor and replace the plastic drum around the inner drum, which of course has no warranty, and about 5 hours labor to tear it all apart. It doesnt matter what model. It is a $1,000 washer that should not need $700 in repairs in four years. This is the very last LG product that is ever purchased at my house. If I could have given it zero stars, I would have.

We had a 26yrs old Frigidaire 33w s/s fridge, changed to a LG model LRDCS2603S, stainless steel again, what a huge improvement, its deep and still 33 wide, so quite, so much room, cool white LED int. lights. Never a regret!

After reading all these reviews, and after my own experience, I am very surprised, that this company is still on market. I bought my french door refrigerator LFX31945ST on July 2014 from Home Depot. On October 2014 it stopped working for a first time. Er rF code appeared. Called LG, they sent a technician. He showed me that ice build up behind the rear panel and blocked fan. He blamed us (or whoever installed the fridge) for not removing the plastic foil from the rear, which could cause this problem. Exactly after one year in October 2015 the same problem - first fan started making noise, and after two days eR rF code. Called LG (thanks God, I bought extended warranty), technician came, replaced few parts, said everything should be OK. Since then, literally every month we had this pattern - fan noisy - eR rf code, technician replaced some parts (I get lost what he replaced), said everything now should be fine, next month fan noisy....etc, etc. Finally, when I started demanding money back and mentioned that next time my lawyer will talk with you, they sent a third company, who following instruction on the phone from, I guess, LG, altered some settings, and in November 2016 they fixed it. Refrigerator worked over the year without any problems. We hoped our problems are over. Not so fast! In July 2018 refrigerator stopped cooling, no error code appeared, just we see the water one morning and thawed food. Called HOME Depot, they sent LG technician, who said that everything with the refrigerator is OK, and it got defrost because we did not close the door properly (!). OK, we believed in that, especially since this one morning refrigerator seemed to work OK. Not so long, after ~ four weeks again the same. Again, LG technician said we did not close the door properly, and we put too much food (!!). Home Depot protection plan refused to cover spoiled food, because technician did not find any failure. OK, that was enough, I started very closely monitoring temperature inside, and noticed that it is consistently higher than it should be (nearly room temperature in refrigerator compartment, and around 34F in the fridge. OK, called Home Depot third time. They sent a third company. After two weeks or so, several cancelled appointments, etc technician showed up and after 15 seconds staring at the refrigerator said that drainage (or something like this) needs to be replaced (very peculiar way of diagnosing). It took another month to order a part, schedule an appointment, etc, and when finally he appeared with part, he said that refrigerator is not fixable. The same day I got the phone call from Home Depot that they will send LG technician to confirm this diagnosis. The same LG technician appeared and said that compressor needs to be replaced. Again, waiting two weeks (only two weeks) for part, and refrigerator was fixed in October 2018. Two weeks ago fan started making noise, and today morning eR rF code appeared. Called Home Depot this morning...To sum up: when Home Depot protection plan expires I will throw away this piece of junk and buy new one, from different manufacturer. I will do may best to get my money back from LG or Home Depot, because in my opinion this fridge was inherently broken from the beginning. I will closely watch what is going on with that class action. STAY AWAY FROM LG REFRIGERATOR, otherwise you will soon write review similar to mine and hundreds of others on this webpage.

My husband and I purchased an LG appliance package in April 2016 after I did careful research on the products that were available at the time. We got a fridge, microwave and gas range. The first problem that we had was our fridge. The compressor went out about three years in which LG fixed. Next up, about a year ago, our ice maker just stopped working. Around that same time, I heard a very loud pop in our microwave and that stopped working.I had a tech come out to take a look and it was the entire control panel which was nearly the same amount the microwave cost in order to fix it which we ended doing. I didnt want to get another brand because this microwave has a special vent that goes above my range. The tech also looked at the refrigerator ice maker and mentioned that we may need to replace the door which is a common problem apparently. Unfortunately that is too pricey for the time being so now I have no icemaker.Until yesterday, Ive been happy with my LG Gas Range... I started getting an F9 error which means the oven isnt heating correctly. Tonight I was making dinner and the oven turned on as usual and said it was preheated. I started cooking and opened the oven to check my food. Low and behold, the oven is barely hot. I check the oven temp and its 205 even though the temp says 400. Sounds like another problem that is going to cost me hundreds of dollars to repair. Ive only had this appliance package for 5 years. It is so disappointing to have a problem with everything Ive purchased from LG. Ive been making sure to tell all of my friends and family to avoid LG because of all the problems Ive had. The only appliance I have in my kitchen that hasnt had any issues is my dishwasher but thats a Bosch. Im glad I didnt get one from LG. Although the LG appliance look beautiful, please avoid them because right now Im trying to plan meals without the use of my oven until I can get it fixed. What a disappointment.

This range is easy to clean, with lots of range top room, bakes and roasts really well. The large front burner heats a teapot of water in minutes and the simmer burner is a great feature. The control panel is easy to use and read. Overall, this is a great stove.

Bought this washer in August 2014. Within 18 months, the washer started throwing constant error codes. After trying for 6 months to fix the washer using steps outlined by LG, the problem has only gotten worse. LG offered to send a repair service out to fix the washer for nearly $500, which is almost as much as the washer cost. When I mentioned that the problem seems widespread online and that LG was offering no-cost service calls to others experiencing the same problem (it appears to be a consistent and easy fix of replacing the board and stator), they refused to offer the same service and insisted the repair would include a hefty fee. I would rather spend my money on a brand that stands by its products.

Freezer and Fridge section stopped maintaining temperature. Called to get a smart diagnostic but after describing the symptoms, skipped the diagnostic and went straight to need a technician. Thursday morning phone call results is an appointment for Wednesday. I understand that the times are challenging but a week seems a little extreme for a service appointment. The $3000.00 refrigerator was purchased on 4/15/18. The good news it is under warranty and may only have to pay for labor.

Purchased appliance 7/06/2017 from Lowes. When bending near dials on front of range, they turn on easily at one time causing plastic on burner to melt & stick. Unable to remove since burned into top of range surface. Would be better styled with 1 large burner & 1 small burner in front & same in back of surface. In order to use small burner, dial easily turns on. This range compared to my other range, seems to splash oil more around surface. Must keep lid partially on cooking pan so as not to have this occur.One 10/21/18 called company due to right front burner not cycling down. My 1 yr. guarantee ran out few days before. Company sent repairman at no cost to me on 10/23/18 since guarantee just ran out. This was truly appreciated by me. I also made mistake ordering this style of range since it was not self-cleaning. Very upset with myself since I have disability make it difficult to bend down for long length of time to clean it myself. My wish is that dials should be at back of range & burners in different positions on surface. This would also would be a safety factor for small children in home.

Have an LG French Door Refrigerator. After 18 mo. the compressor died. It took LG 6 weeks to figure out that they could not find an LG certified repair technician in our area. They refused to tell us how they would respond, and then gave us a refund, but refused to repair/replace the unit. They do not answer calls/faxes, and do not seem to care about their customers. I spent a total of over 20 hours on calls/emails/faxes. Every call involved 15-35 minutes on hold before getting to a live person. They kept passing me from one department to another. Totally frustrating experience. Would never buy LG again.

My LG refrigerator failed after about 5 year. LG warranty is 10 years for parts only but labor is $375. I was told that the labor rate is a flat $250 but they’ll charge you an additional $125 for preauthorization fee. Their refrigerators are not good products. You’ll have problems with the ice dispensers from the beginning.

I pulled out my oven to clean behind and under it yesterday. I have been using my lower oven more lately and its melting my vinyl tiles! There is actually scorch marks on the floor too. Has anyone else has this happen to them?

I purchased an LG French door refrigerator from H.H.Gregg 3/14/2015, I paid 3,023.99. June 2015, the freezer broke froze up and all my frozen food defrosted. I called H.H Gregg, they said that since the refrigerator was not yet a year old, that I would have to deal with L.G. I called L.G. They sent someone out to repair the fridge, he had to thaw out the ice with a hair dryer, said that the fan motor was gone, he ordered a part took a week to get it. He then came back out, put the fan motor on. It worked until November 2015, I came home about 11 pm, water all over the floor, everything in my refrigerator and freezer melted or spoiled. I again called HH Gregg. Once again they told me to call L.G. I called them, told them it was broke again, they told me it would be 8 to 10 days for someone to come out.I tried to talk to these people, they sent me to a call center overseas, they said they would not replace the unit. I then called the executive center in Alabama, worst customer service ever. It is now three weeks later, 4 dates before thanksgiving, still no fridge. Finally a LG tech came out, said it needed a new computer, a new compressor, and that there were some more problems. 5 hours later he took photos and left. Said beyond repair. Next day he calls, said they were not going to replace it and that he had to try to fix it. I called L.G. back, they were horrible, said I didnt have a choice they were not replacing it. So now the tech has it back together. Said he hopes it works. I will never buy another LG product, I would discourage anyone from buying LG. The worst People to deal with!

Had two LG refrigerators fail within 5 years. The monumental problem is the horrible customer support and the way they try to keep delaying until you get frustrated and just lay out the money for another refrigerator. Planned obsolescence and they charge quite a bit. They should not be permitted to sell in the USA. I have been calling for our most recent refrigerator failure and they told me to wait by the telephone. They would call me on Monday and that was ten 10 days ago so I call and each time I call they state they are trying to find a service person and it shouldnt be that hard in a large city. Many times they promise you everything on the telephone in order to get a good call in review then do nothing about the request for help, totally manipulative. The current one that failed, I might add, in about 4 years.

We bought 27.6 cu ft french door refrigerator in June of 2013. LG should be disappointed at the quality of workmanship. The compressor on our unit just failed, and it will cost us hundreds of dollars to replace. The kicker is not the cost of the repair, or the poorly made unit we spent thousands of dollars on, it is the time we have been without a refrigerator, and all of the stuff we have to throw away and replace. LG set up a preferred vendor last Friday, it is now Tuesday, to come look at it. We are still without a refrigerator, and LG continues to tack on additional charges to fix their poorly made product that is under warranty. The inconvenience on a family of 4 with 2 small children heavily outweighs the damage to the pocket book.

I wish I had read all the reports about the LG refrigerator, particularly the French door model with icemaker housed in the refrigerator door. We purchased this supposedly state of the art refrigerator in March, but recently attached the water supply hose for the water/ice dispenser. The water dispenser worked fine, but the icemaker did not. A call went out to the service department and a technician came to fix the problem yesterday. Well, he replaced the motherboard and a fan at the back of the freezer. A brand new refrigerator needs to have these items replaced already??? Long story short, this morning, we woke up to a mess in the refrigerator/freezer because everything had melted. Neither the refrigerator nor freezer is working. Of course, service is closed on the weekends. So now, I have a $3000 storage box sitting in my kitchen with a houseful of guests arriving in a few days. My concern is after reading about all these problems reported on this website, we will be faced with continuous problems in the future (especially after the product goes off warranty!!!). LG... Life Good?? In my opinion, I think not if you own one of their refrigerators. Sorry to say. I am hopeful that this problem will be resolved, but after reading post after post about these same issues, I am not holding my breath. :(

We purchased this dryer from Lowes in Round Rock Texas in February 2016. It was functioning properly until about a month ago. You would hit the power button, select your cycle and hit start. It would chirp and die immediately. A tech came out, said it needed a board. He ordered it and it came in and was replaced. Worked for a day or two and did exactly the same thing. He then stated that the power from the breaker box to the plug had some sort of power fall off.I called the electrician who verified no issues with the power. The LG Tech came back, the problem was not fixed and he stated the same thing. I called the electrician back. We changed out the breaker and the plug. Everything was working as needed but the dryer still would not start once the start button was activated. The tech is coming back tomorrow to check the system. I will repost if we are not successful. For a dryer that costs $1200 this is simply unacceptable.

I purchased an LG refrigerator. It was the four model. I took it home and it didn’t work. LG sent out a tech. The tech broke it even more. I told LG to send out somebody from a different company. A guy came out about 10 times. Then I finally told him that I just wanna get rid of it. He got in contact with LG, LG told me to send over a letter with a stamp on it from the inside of the fridge. I mailed that off a couple of days ago and Im just waiting to get my refund. Now, I’ve got a broken fridge sitting inside of my kitchen that I have to somehow dispose of.

I purchased my dream refrigerator in June or July of 2019 (that cost me a lot of money). This refrigerator came with all the bells and whistles to include the new sleek look (it is a beauty). In about September 2019 my refrigerators compressor went out. I lost all of my food in the refrigerator. I am very upset about this because to me this was a warning sign of future expectations of this refrigerator. Since the refrigerator was still under the manufacturer warranty they sent someone out to inspect. As a result of service call they replaced the compressor. I requested a replacement refrigerator because I felt that I had received a “lemon” but LG refused to accommodate my request.Here it is 2 weeks later and my refrigerator has died again. I lost my food again. I called and complained again but LG would like to send someone out to inspect refrigerator again. I am very unhappy that my dream refrigerator has turned into my worst nightmare. What happened to the refrigerators that use to last 20 years or more? All I want is dependable, quality refrigerator to keep my food cold and fresh, and a adequate amount of ice. Am I asking for too much?

We bought our refrigerator 11/26/2017 and it has already quit cooling. We noticed the freezer items were not frozen and had to throw all the food away. We had a repair guy come out who stated the sealant system is leaking and our quote was 2600$ to repair, which is double the cost of the refrigerator new. I called LG back and it was determined that the parts would be covered but not the labor which was $250 and hour for up to 8 hours. Our refrigerator is not even 2 years old! I will never buy any LG product again.

Had problem with cooler just after the one year warranty which (after many phone calls) was able to have service provided for free to fix. Thought we were out of the woods. Now after only 2 years, the liner on the fridge door is ripping so the door not properly closing thus freezing food (motor is overcompensating). Repair person will charge $279.00 to fix. No thanks. Not investing another penny into this poorly made fridge.

Bought new LG electric range in 2016. Installed summer of 2017. Stopped working November 4 2017. Called LG. Under warranty. Took 2 weeks to get a service person out. He said it was the control board and ordered parts. Parts took 2 weeks to come in. Service person said they would install on Nov. 30. December 8- still my stove is not working. Called LG. They said sorry we have to wait for the repairperson to do their job. Give it 3 more days. Beyond frustrated-it is impossible and expensive to feed my family of 6 without a functioning oven. Additionally LG said they had escalated my case and then closed it without actually talking to me. Incredibly poor customer service. I will never buy another LG appliance. Unfortunately my house is currently full of them. Hope they keep working.

I was out of country for business when my wife tells me our 5 year old LG refrigerator stopped working. I had her call LG customer service department (India). They provided her with an authorized LG Service Center 50 miles from our house. The cost for the service center to make the service call to my home was $215 which included 1 hour of labor that would be applied to the service call and anything left over applied to the repair. It took the service center 1 week to make the service call. At 5 years my refrigerator has only a 7 year warranty on the compressor with no labor covered. The service call by the service center determined the compressor and motherboard were bad. The repairman only assessed the call for 15 minutes leaving 45 minutes toward repair. I was also told that I would have to get the parts from LG. Contacted LG for the parts and they said the service center would have to order the parts.I went back and forth for about a week between the service center and LG. Got an LG Case Number that was offered after about the 15th call to LG. I asked for a US based LG customer service rep and was told that does not exist. Today LG offered to send the Service Center a Part Authorization # so that they could order the parts. I am going on 3 weeks without a refrigerator functioning in my home. I was told the Part Authorization # will take at least 3 days. The service center says once they have the Part Authorization # it will take about a week to get the part. Then another week to come out for the service repair call. If you are thinking of purchasing an LG product you are out of your freakn mind.

I purchased an LG washer in July now having nothing but problems with uneven loads and my whites turning yellow. Repair guy seemed agitated he had to come repair my machine which he did not do. He turned the machine on and then started complaining about LG washers and this same problem and left my load of sopping wet sheets in washer and said ordered parts will be back on in a week to fix. So what am I supposed to do with the wet clothes leave them in there to smell up my new washer? Not happy. Want a replacement or monies returned.

We purchased an LG bottom freezer refrigerator on Nov. 17, 2014, model # LFD22786. In June 2017 we noticed the foods in the freezer had become soft and the fridge unit itself was not as cold as before. We called LG and they sent an LG repairman the next day. He deemed the unit unrepairable due to Freon leakage. Because we had already lost about $50 in perishables and some frozen foods we could not wait for the claim to be processed (approx. 5 business days) and decided to purchase a new one (another LG in fact!) while waiting for LG to determine a prorated refund for the now busted fridge. As we dont live in a very big house we simply could not keep the old one and have the new one and asked that they haul away the old one when dropping off the new one. We thought we were doing the right thing especially knowing the pictures were taken by the repairman of the damaged unit, the back of the fridge and also the tag that is on the inside of the fridge. We called LG 3 times since then and each time have been advised that our claim would not be honoured because we did not remove this tag from the inside of the refrigerator. We had told LG each time that we were not told to remove the tag and because they had a picture from the LG repairman we felt that this should have been proof enough but no. We did not follow their procedure. Well, if we had known we would be have but we could not do without refrigeration for another day. What annoys me the most is that LG will not even meet us half way for reimbursement. I was assured by 2 LG representatives that the only reason they would not refund us is because no tag. I fail to understand this logic when it was their repairman who deemed the unit junk. We are technically out $1600, more or less. Up until now I had faith in LG but with them not even considering the refund of any sort is just beyond me. I am a very unhappy consumer. The place that we purchased this new LG fridge from (Lowes) has offered to take it back, refund us the full amount what we paid for it and allow us to purchase another brand from their store. How wonderful is that??!! Lowes knows that a happy customer is a repeat customer. Unfortunately LG does not. Life is not good.

A year after I bought the expensive LG Gas range it started making a constant loud popping sound. According to Sears workman, it is normal. It is called contraction because of the cheap material. I am so afraid this is going to blow up. LG says it is normal but how can I live with this scary noise for the years to come?

The control knobs turn to the on position very easily. Our unit has the controls on the front and would allow children, or someone leaning against the stove to turn the burners on. This stove control system is very, very dangerous!! We have already melted multiple plastic containers which had been sitting on the top of our stove when the burners were accidentally turned on. LG, please fix this problems before a house fire occurs and people die!!!

We purchased this washer approximately 4 years ago. It just doesnt work and hasnt since we owned it. You constantly get an error code on the machine when washing. Cannot get through a complete cycle without an error. Had LG recommend repair service (All American Appliance Repair, Daytona, FL) and replaced motherboard for $250 this time. Forty-five days later, doing same thing each time we use it. Called All American and LG back to have it fixed again. All American says motherboard was only warrantied for 30 days but LG says its warrantied for 90 days. Cant get straight answer from either party. Never been so frustrated with an appliance and dont understand how we can let companies sell a product with a known defect without a recall to fix. If you google you will see the same issues. We purchased it from Home Depot. I have the HD receipt, just dont know how to attach. Yes we would like to discuss with an attorney. Thank you.

This is the worst company that I have ever dealt with. My fridge is 3 years old and the compressor had already failed. This is a common issue (that affects almost all units) that LG and technicians have accepted responsibly for. However what they fail to tell you is that after spending $2500+ on a new fridge, they will not offer assistance. Upon calling customer service, they even went as far as lying to me, by telling me that the product only had a 1 year warranty. DO NOT BUY THIS PRODUCT. SPEND YOUR HARD EARNED MONEY ON A MORE RELIABLE Product that will last you more than the years.

Purchased new LG side by side from Home Depot in fall of 2012. Rust started appearing under the water/ice maker after the 1 year warranty had passed. The shelves also started to break about that time. It looks disgusting and I called LG for remedy and they said for me to do regular maintenance! Now I have moved to another home that has stainless appliances and cannot use this white fridge. Who wants it now... No one due to the rust on the front. Horrible experience.

The sanitary and steam settings are wonderful, but I also enjoy the quick wash for small, irregular loads. I appreciate the laminated directions and details regarding how to keep my machine lasting longer.

Lifes Good company need to change their name to Lifes Terrible. Recently my refrigerator broke down and its been out of service for about one month now. My husband has contacted LG customer service on numerous occasions. They supposedly arranged (via telephone) for a repair company in our area to come by and service the refrigerator. My husband sat around all day waiting on someone to show up to repair the refrigerator (because they didnt have a definite time a repair technician would stop by). Needless to say, the whole day was wasted, because no one showed up to repair the refrigerator. When my husband called the local appliance company that supposedly had the order to come and repair the refrigerator, they knew nothing about a service order to repair our refrigerator. When my husband spoke with a customer service representative, he was told that the local company would contact him. To this date, no one locally has contacted us. He has spoken with customer service on numerous occasions. He called a company in a city about 150 miles away, if that far, and was told they didnt travel that far to make repairs. He has spoken with customer service at LG on numerous occasions and keeps getting the run around about how they understand being without a refrigerator for a month, but they havent made any progress to fix the situation. Whats worse about this situation is that we own two of LGs refrigerators. We will NEVER, I repeat NEVER purchase another LG appliance or anything else that LG owns, because they have been very apathetic about our situation and doesnt care that weve lost a lot of food that was in the refrigerator and freezer. We are improvising with a little dorm refrigerator and they are not doing ANYTHING to remedy this situation. Were going to tell everyone we know, dont purchase LG appliances or anything that has LGs label attached to it. The lack of service is unacceptable and the absolute worse experience weve ever faced with any purchase, large or small. Life IS NOT good with LG. LG change your name!

I wish I would have read reviews on here before purchasing. I bought four LG kitchen appliances less than a year ago. My fridge/freezer stopped working correctly and I have been getting the run around from LG for the past week. I have been calling every 24 hours for an update. Each time I call, I get a new timeline. First it was 24-48 hours, then it was 3 business days, then 3-5 business days, then they escalated my case which means another 3-5 business days. They tell me they cannot find someone in my area to come repair it although I live in suburban Chicago. Ive called service providers listed on their website who said they could come out the next day but LG has still not contacted them directly. I lost a freezer and fridge full of groceries and now cannot have any fresh food while in the middle of a pandemic. I am very unhappy with their customer service and the quality of my fridge.

I love my new refrigerator. I love how it has two doors for the refrigerator and it has a bottom drawer for the freezer with an extra drawer in the freezer. Plus I love the fact that it is stainless steel. The only thing I can think of changing would be for it to be a little taller but besides that its great. Plus it has an ice maker which I really love because I can do all kinds of stuff. We almost bought a Samsung but heard that there were problems and it was hard to get serviced so we decided on the LG because we have not had any problems with it.

We called LG service on Sunday to repair our 6 year old french door refrigerator. With the holiday, they said that they couldnt get someone here until Tuesday, so we made an appointment for Tuesday between 8 & noon. When no one showed up we called again and they said that they were having problems and couldnt get someone here until Wednesday pm. When we asked for a refund of our $300 charge on our credit card they said we had to go through some complicated BS and it would probably take 3 days for the credit to process! Will NEVER buy another LG appliance again!

I love my new washer by LG. I can wash a queen size comforter with no problem. It get the clothes very clean. It is energy efficient which makes it a great deal. My clothes come out of the washer very dry and there are no wrinkles. The tub is a small size but very deep. It is a top loader. Great product

My refrigerator stopped working on July 5th. I contacted LG the next day and the soonest they could have one of their certified repair vendors out was July 8th. At that time they determined it was the compressor which was still covered by warranty. They ordered the part and we were given the runaround. One day the part is being shipped, the next days its on back-order. After 2 weeks and too many phone calls to count we are told that that part is discontinued and they would have to research to see what to do. WHY DO YOU DISCONTINUE A PART ON A REFRIGERATOR THAT IS STILL UNDER WARRANTY???2 weeks ago they said the part was being shipped and should be in on July 30th. Today is August 8th and we are told today the part should be in by the end of the week - August 12th. As of now I have been without a refrigerator for 5 WEEKS!!! We looked into the part ourselves and found out that we could order the part online and get it installed tomorrow but LG refuses to reimburse us for the part which is the warranty item. We asked them why they couldnt order from this company and they said they dont do that.They offered no pro-rated refund on my fridge as they initially discussed so Im stuck with either sitting another week without a refrigerator in the middle of the summer or I have to buy the part myself and pay for the WHOLE THING or go out and buy an entirely new refrigerator. How would they feel if their family didnt have a refrigerator for over 5 weeks. Thank God I have a wonderful neighbor who is letting me use her garage refrigerator. I am also out several hundred $$ in food that I have had to throw out because there was nowhere for me to store it and keep it cold for this extended period of time. NEVER EVER BUY AN LG APPLIANCE!!!

Don’t buy LG appliances. The front of my LG range. The paint is chipping off the stainless steel. LG says this is not a manufacturer defect. After owing this for 6 months this is definitely a manufacturer issue. Don’t waste your money on LG or their very poor service. They expect me to pay $230 to replace the top.

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.I searched for help and found a write up about LG and I am not alone. It seems that LG has a reputation on Bad product and customer service. I read that I can call executive services. I was able to talk to a person in executive services. I told her the technician they sent seems to not know how to fix my refrigerator. She said that she will set up an A&E technician. After 1 month on Sept. 8, the technician will come. If you want to have the chance to have this same BAD experience, then go ahead and buy an LG.

I bought a LG dishwasher in 2017 from Home Depot. Registered it and it worked fine for almost a year. Then it started stopping before the drying cycle and constant beeping and didnt drain. Over the coarse of 9 months, 2 different repair companies, many hours on the phone, weve had the control panel replaced 2 times, the mother board replaced 1 time, the door lock/latch 3 times. Each repair lasts about 2-3 weeks. I have taken videos of the problem when they didnt believe me. The machine shows no error code and the smart app on my phone when linked says the machine is working fine. I have asked for a replacement washer because this is a lemon. I have documented all my emails to LG and to the service techs.When I read all the negative reviews on this same product, and under the review LG replies to contact them by calling them, or contacting on Facebook or Twitter because they want to make it right, I have to laugh. I have done all that including contacting them on Facebook. When the repair man visits your home and reports your problem to LG tech support, then sends the report to LG, tells you to wait for LGs response. No response in over a week so I call customer support. You cant call tech support only the repair guys have access to them. Customer service doesnt have access to Tech support. They leave them a note to call you. So you go round and round. As I am writing this I am waiting again for the repair man to arrive to fix my LG dishwasher that now will not start at all on any setting. It flashes, then beeps then stops.

I had a Samsung refrigerator for about 4 years before it went bad and could not be repaired. I bought a LG and I am very pleased with it. I havent had any problem so far for three years. It runs smoothly and No ice problems. The filter is very easy to remove and replace. I would recommend the LG refrigerator.

Please do not purchase this dryer (LG Washer Direct Drive). The washer does not clean clothes very well, the belt that is inside the door is covered with mildew/mold that cant be cleaned even with Clorox. I cant wait to buy another washer.

My drum cracked like a lot of others did along the front seam. I ignored it for awhile until the noise got too loud. I took the drum out. If you do this, keep track of the sequence that the parts came off and what screws go where. Its not that hard to do. I cut a thin piece of sheet metal to cover the crack and along the outer rim of the drum, drilled 5/32 holes and pop riveted in place. I ground down the pop rivets so they wouldnt catch on the clothes. The dryer is back in service and the total cost for the repair was $2.75. But have no doubt about it, LG products are nothing but cheap overpriced junk. Do not buy!

This dishwasher was the first LG appliance I ever purchased. I've had it for many years and it's still running great. It has wonderful features like "delicate" cycle (for China) and adjustable racks - both for height and for items you might have to put into them. Even the flatware basket is well designed.

My refrigerator was purchased in August 2017. Now 13 months later this 1200$ item died between 5:30 in the evening and 8 pm. It was dead. I have called LG every day since and get sent from one person to another. They did not even have a tech in my area, small-town in AZ. Finally got one out a week later. The main board went out. 400$ plus for the part, 4 to 6 weeks to get one. By the time Im am done, if ever it will cost almost as much as mine did new for the repair. Stay away from LG!!!

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

My LG bottom freezer completely went out even with a proven working outlet Sat night full of food after 12 hour shift working as an RN. Less than 5 years old, replaced ice maker. Center shelves on refrigerator cracked. Drawers broken. I am at loss as what to make of this substandard refrigerator. I imagine circuit board or sensor broken. Unsuccessful in obtaining any data to move my internal fridge to work, not even taking in consideration the substandard condition of the inside of refrigerator.

6 days ago I called LG as my refrigerator of 2 yrs. died. They said they would get someone right on it... The case was being escalated!!! I have not heard anything. I have talked to supervisors and executive corp. supervisors and nothing. I will never buy another LG product, and you shouldnt either if you are reading this. 6 days of my life are gone and had to take time off work not to mention over 700 $USD of food spoiled! They must know this model has had issues but to just leave a good customer hanging is unacceptable! I have had to talk with 6 different people and 3 were supervisors at LG and no one is helping. DO NOT GET YOURSELF MIXED UP WITH THIS COMPANY, THEY COULD NOT EVEN FIND A REPAIRMAN FOR MY FRIDGE!