I went on the LG website and used the chat feature. After explaining my question I was referred to a third party website and was solicited to sign up for some service business to receive an answer to my simple question. We spent $4700 for a kitchen appliance set three years ago and they send me to a third party, for charge, to receive a simple answer. Question was, Is my stoves cook top supposed to be level from front to rear? LG Electric Range Model LRE308BD.

We purchased an LG refrigerator; it has French doors and with a bottom freezer. Shortly after it was installed, the freezer started accumulating ice. We had it repaired several times because the electronic circuits were defective, and the problem recurred. LG refuses to take responsibility for the problem even though they have re-designed the circuit board at least ten times. My repairman told me that they have this problem since the refrigerator came to the market. I have paid hundreds of dollars in service calls, and the last time I spoke to their customer service department I was met with complete indifference. I was told that there was nothing they could do for me. Another issue is with this unit is poorly designed; it has a very flimsy hardware for the crisper drawers that keep coming off the rails. That issue was also not acknowledged.

I own an LG washing machine. It is 8 years old. We have had trouble with the gasket on the machine with the moldy smell. Now after 8 years the machine is totally broken. The repairman that they sent said it needs to get orally refurbished. He recommended we do not spend the money as it is not worth it. They charged us 300 on my card before they came and now I am cancelling. They are charging me for a service call. The man was here Literally 5 minutes. Did nothing. I am totally disgusted with their product and customer service.

We purchased a brand new LG washer and dryer from Home Depot in November 2011. As soon as we started using the washer, we noticed water was leaking from the bottom of the machine, which several months later caused heavy damage to the drywall and created black mold. Initially we contacted LG in November and a technician was sent to our home three times; however, they couldnt identify the problem. First, we were told that the sensors had to be replaced and then the machines had to be replaced. However, LG doesnt replace products, they try to fix it. It wasnt until June 2012 that we noticed there was mold on our baseboard. This has caused major stress on us since we have a newborn. We called an environmental company to come and inspect the wall and test the air in our home, which cost us $450, and LG still refuses to replace the washer and dryer. The problem with the dryer is, if you place comforters or a heavy load, it shuts off without finishing the complete dry cycle. I constantly have to check the washer for leaks and turn on the dryer every time it shuts off. I cannot understand how brand new machines cause so much trouble. We explained this to LG and they said they can only send a technician to correct the problem. So far, the technician has come twice this month and it still hasnt been fixed. I cannot understand how this company cannot replace defective machines. This is horrible customer service. We are disappointed and will never recommend nor purchase any LG products again.

On June 28, 2020 I noticed my fridge was not keeping things cold. I called a refrigerator repair company and it turns out my compressor went bad. I have only had the fridge for 5 yrs and 3 months. I called LG customer service on June 29, 2020, and was told they would replace the part but wouldnt pay for the service. It is going to cost over $600 to have the compressor replaced. I did some additional research and it appears LG has a problem with defective compressors. In fact, there was a lawsuit filed against them for this very reason. I asked to speak to a manager about the repair cost and Vergie refused to transfer me to one. She also would not provide the name of the manager that said they would not cover the repair costs. Its not like I asked for a new fridge, I just want them to pay for a problem they know they have. This will be the last time I purchase a LG product!

I have an LG refrigerator model LMXS30776D, which retails for $3999.99, it was manufactured in March of 2016. I have now had to replace the compressor, the evaporator coil and now the fan and controller. It took 3 months to get the compressor replaced. A month to get the evaporator coil replaced. I wonder how long it will take to get the fan fixed. This means that the unit has been broken for 1/4 of the time I have owned it.

Bought refrigerator three years back and I think called engineers number of times. Last three months I think every 15 days, still not working. But they send Engineers VERY PROMPTLY.

My LG fridge has space for all items to fit properly and in an orderly fashion! The fruits and vegetables in its space and meat and milk and juice in its space. You can turn ice maker off if it makes too much ice or you can empty it and start from the beginning to make ice!

Bought the LG washer & dryer in August 2014. I have not done one load that I didnt have to go back and re-wash some of the items. Nothing comes out clean. No just stains either - plain old dirt and sweat. Some of the clothes do not even get completely wet. I had a Frigidaire for 25 years - always clean clothes - no issues. Gave it away when I moved and bought these pieces of junk! Wish I had brought it with me now! They need to go back to the washers with actual agitators in them so clothes get clean. Everyone I know with this type washer has the same issues. Its too expensive to go buy a new one, but I will never purchase an LG product again! Worst Washing Machine EVER.

My 83 year old mother purchased an LG refrigerator about 2 years ago. She’s on a fixed income, so this was a significant purchase for her. I advised her to purchase the extended warranty for peace of mind in case something happened. What a joke. The refrigerator stopped cooling—freezer too. We called the repair number on her extended warranty & were told that the soonest they could get a repair technician out was over 9 days away. Well, not ideal, but we figured we could figure out how to make it work.The tech called to confirm the appointment & informed us he had ordered a new compressor to be shipped to her house because “they go out all the time.” Wow. That inspires confidence in the product. The repair day came and went without a tech showing up. When we called to inquire why the no-show & were rudely told that we were supposed to call when we received the parts. Well we saved the voicemail from the tech and there was NO mention of calling when the parts arrived. So they rescheduled the appointment, and again, the soonest available was a week away. The appointment was supposed to be from 1-5. We confirmed this for the 3 days leading up to the appointment. Yes, they assured us, the tech will be there between 1&5. Guess what? Again, no tech, it’s a Friday and the office closed at 5, so no help.Fed up, I called a local repair company. They were able to schedule an appointment for Monday morning. So I call LG to see if they will at least cover the labor for the repair. I’m told that because I didn’t use their “approved” vendor that they won’t cover the repair. Seriously? Clearly the LG refrigerators have a known issue with the compressor going out, but unless you use their “approved” vendor, you are out of luck. After over 7 hours of calls to LG customer service I was finally able to get ahold of the Executive team. Supposedly the approved vendor will be out tomorrow between 1&5. Yeah, heard that before. Fingers crossed they actually show up this time. One way or another, I will NEVER purchase an LG ANYTHING and I will advise EVERYONE I know to do the same. Worst customer service EVER.

I am another LG customer who is very disappointed to have rust around the bleach dispenser. I purchased this washing machine 4 years ago. I contacted LG customer services by email & got the following response back: The rust in your washing machine liquid bleach dispenser area is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive & will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately & the area cleaned with warm water & a soft cloth. Touch-up paint may be used to cover the area, if not service may be necessary.This is a bleach dispenser for petes sake & I dont spill bleach all over the area, just into the plastic opening where you are supposed to pour it. The rust has formed around & underneath the plastic cover, and I have cleaned the area on various occasions. I am not a happy camper having spent a lot of money purchasing a washer & dryer from LG. I thought I was going to get quality merchandise that would last for many years but unfortunately that is not the case. Very disappointed & wont be replacing any other kitchen appliances from this company.

Our Model LFD25860TT has a manufacturing flaw where original foil bonded to insulating foam, between coil and freezer-area, flakes off and clogs evaporator drain. It then builds-up overflow water/ice in base and leaking onto floor. (Check online issues.) Had repairman out once, but finally mitigated myself by cleaning-out the flakes and substituting heavy Reynolds foil facing.

This expensive dishwasher didnt work right from the start! It doesnt clean the dishes. It doesnt DRY the dishes. The soap dispenser is small, doesnt dispense the soap all the way, wont use the soap cubes, dispenser doesnt even open in the cycle most of the time! We have to dry the dishes by hand every time! We kept the rinse aid full at all times and the dishes and glasses came out covered with spots every time. After 1 year and 2 months hubby smelled something like wires burning. Sure enough, next morning the motor was shot!! No use trying to get in touch with anyone who will do something about it because NO ONE will do ANYTHING. Dont buy this dishwasher, its JUNK!

I love this stove but the knobs are very dangerous. My son and husband almost caught on fire by leaning over to use the microwave. My son and I felt ill to discover a knob was slightly turned putting out gas. A slight brush against the knobs is all it takes. I get up all night scared someone has brushed against that stove and I would not recommend this product because of this safety hazard. Otherwise I love all my LG products. I wish they would correct this problem before tragedy occurs.

Freon leak and compressor failure within one year of purchase on LG refrigerator. Broken since 6/22/17. Getting fixed today 7/13/17. Had to move it out ourselves. Repair people do not move it. Imagine being w/o a new refrigerator for 3 weeks. Lets hope it can be fixed. Recommend: do not buy an LG appliance. Customer service is horrible at LG.

My LG LRE30755ST was taking forever to reach 350 and even then, when the digital panel reads 350, the actual temp inside was only 300. We accessed LGs website to maybe view an exploded diagram or to order parts, just something useful, but they only offered the lousy owners manual (which we already have). They said wed have to submit a repair service request and theyd put us in contact with a repair tech, which basically means they dont think we are smart enough to work on their crappy appliances! **! We researched an exploded diagram on AppliancePartsPros.com and ordered the thermometer through them (bless them!). When the location of the thermostat was not obvious, we called LG and simply asked them where the thermostat is located. They said they dont give out that information. I absolutely think LG is making a huge business error by not helping their customers. I dont give a crap when they say its for our safety because thats **! Unplug the stove and dont cut yourself on sharp edges, thats all the safety we need to know! I hate LG! I hate LG! I hate LG!

When you push bake oven comes up at 350 degrees. The key pad wont let you change the temp. In fact, now I cant even set the clock. Never, never, never buy an LG product.

LGs 2 year old dishwasher nearly burned my house down then they quietly closed 6 cases I opened with 6 representatives to discuss the matter along with the damage their dangerous equipment caused. On the 6th attempt, I asked the representative if it was normal for the previous 5 cases to automatically be closed without any communications, she confirmed it was very odd and she never saw that happen before (all calls were recorded). Additionally, both racks rusted through after 2 years of use. LG agreed to send replacement racks since it was under warranty but they were never delivered. The LG dishwasher also created water damage under the counter, which resulted in a 6 crack under the counter.The root cause was the result of extremely poor engineering by LG. 1) Poorly designed seal which didnt use common design engineering knowledge, 2) an extremely poorly designed latch design, which places a hole in the latch an inch away from the poorly designed seal. The major safety hazard here is that the hole in the latch provides a direct path to the electrical switches in the door latch assembly. These issues are further discussed below.I originally provided LG with a video showing how their dishwasher shorted and burned at the LG dishwasher door latch switch. I discovered the melted door latch assembly and exposed shorted wires because the dishwasher smelled like it was burning. They clearly have design and quality issues. The risk is too high to ever consider an LG appliance again. I also have a 6 month old LG refrigerator and the compressor is occasionally making loud noises... more quality issues with another LG appliance. I also had the V20 for two years. It was a horrible phone. LG provided infrequent updates. So glad I returned to Samsung with the Note 9 and now the Note 20 Ultra... anyways...Here is the video showing the charred and melted door latch after it nearly burned my house down. I also included a second video to diagnose the issue, since there was no longer power to the unit. **. I bought their control board (potted PCBA) for about $200 and a door latch assembly with the correct switches. After installing the new board and latch assembly, I learned that the dishwasher seal suffered from excessive compression set due to a poor mechanical design by LG. Compression set is when the rubber remains compressed and doesnt return to its original shape. This typically occurs when rubber is compressed at more than 50%. The problem can be easily avoided by limiting seal compression to a maximum of 50%. This is basic design engineering knowledge but apparently, LG failed with that very trivial design requirement.In addition to a poorly designed seal, it turns out that my house almost burned down because of a really, really bad LG latch design where the latch opening created direct access to the electrical switches. This is a major safety hazard because the seal preventing water from leaking is about an inch away from the switches; this creates a direct path from the seal to the switches. Water was leaking through the top of the seal and directly through the latch assembly and into the switches. The distance from the seal to the switches is about 1-2 inches so if it leaks, it can cause a fire. The same issue was going to happen again if I continued using the dishwasher. At this point, its clear there is a safety hazard. I will likely start connecting with class action law firms to take further action, since LG continues to quietly close all cases I opened to discuss the matter.It is incredibly alarming that LG would learn of this information and choose to quietly silent my cases. It seems like LG doesnt care about the safety of their customers since they have not responded to my very troubling concerns. Im sure this will elicit a canned response from LG and a request to settle it privately. However, it is troubling that they wouldnt want to make this issue well-known and have a safety recall. My house almost burned down and they quietly closed 6 cases I opened. LGs behavior is beyond unethical. Its also beyond negligent. It seems like it approaches criminal. I can only imagine what other safety hazards they are covering up.There are so many horrible reviews and stories from so many people about LG. I had a bad experience with them last year, which led to me buying another refrigerator after less than 2 years of having the new refrigerator... which also has problems. At this point, maybe I should notify the major retailers of the need to have a safety recall. They may not care about their customers, but they will care about the cost and brand issues associated with a major safety recall... especially when they tried covering it up.

I called for service when I realized my freezer/refrigerator was failing and instead of having service immediately available which could have saved my perishables, it took over a week to get repairs. The repairs consisted of an inspection, ordering of parts and finally the actual repair. Meanwhile, hundreds of dollars worth of food all had to be thrown away. The loss of food compensation based on the size of my refrigerator (24.5 cu ft) was $150. Ridiculous. One health supplement alone was $40, not to mention the custom (and very expensive) food I was storing for my dog who is slowly dying from kidney disease. This was my second LG refrigerator and it will, unfortunately be my last. The bottom line is, forget the ratings on the bells and whistles for a new refrigerator—check out how long a refrigerator actually lasted and *then* make an informed decision.

I purchased an LG Washing machine 5 years ago. It had a few problems, leaked and the rubber seal on the door always came out after the wire that held it in place rusted (after 2 years). The final straw was after 5 years I had to call for service and after 3 days the LG serviceman finally arrived. Took my washer away after giving me a reasonable quote. The next day LG called to tell me that they did not have the parts for my 5-year-old Washer. So I was forced to buy a new machine. I would expect that a washing machine should last much longer than 5 years and if it needs service that the parts would be available. I will never buy anything else from LG again.

The shelves fall off. I replaced it with new but it still has a problem. The water leaks onto floor from bottom freezer (has ruined my floor and cupboards). The water spout doesnt work. I shut off water to the fridge but it still leaks.

As stated in many of the other complaints, I too purchased a LG front loader washer in Nov 2008. My washer wont drain and leaking. My warranty expired first of this month and I have no luck in getting it fixed. I wish I had known about this site before I purchased mine. If you read this dont purchase one.

Dirty dishes!! This is what I have been dealing with since I purchased my new top of the line LG dishwasher. It was the most expensive LG dishwasher on the floor. Purchased kitchen full of LG products which were high dollar products in order to get the best!! However, not so. There is a residue that is sitting on the bottom which is even present after I ran the empty dishwasher with a dishwasher cleaning agent. Water also sitting in the bottom. I have contacted LG twice and spent approximately one hour on the phone with a technician. Still not cleaning properly. LG refusing to cover the cost of sending a technician to my home. No future LG products in my home!! LG does not take care of its customers.

After approx . 6 month of normal use, the plastic that covers the display start to become opaque and few weeks later broke and Then keeps breaking and breaking and becoming not transparent due the heat like dull and I contact LG. They said they do not cover anything the will of god and/or cosmetic issues. I think the person does not know that the plastic should able to bear the heat at least for 5 years, this is a defective design. The surface of the stove gets hot and the vapor now can go inside the display panel. This is not cosmetic issue, it is a functional issue. If the color is fading or scratch on the paint or the glass of the oven gets dirty, this is a cosmetic issue. If the glasses broke besides being a cosmetic issue has a protective function. At the time of the warranty, they do not explain this.

I purchased my 4-door LG Refrigerator for nearly $3000 in June 2016. Within one week, the lovely in-door icemaker jammed. I had to remove the icemaker and stick my fingers into the hopper to clear a frozen chunk of several ice cubes all melted together. I called LG in July when it continued jamming several times a week - sometimes numerous times a day!!! I was told to be sure the temp was set correctly and the fridge was level. I did all these things, but it continued jamming all summer long.Since August 2016, I have spent hundreds of hours on the phone - one service company (A & E Factory Repair) came out and their solution was to put Vaseline around the sealer surrounding the icemaker and door. I am now calling every few days, put on hold or disconnected, and am getting ZERO help from the Executive Support team in Alabama. First, the product is clearly DEFECTIVE and no one seems to care enough to make this their personal mission to get repaired.Heres who has taken my call and promised to call back with a Service Appointment: July-August 2016 Called LG Service numerous times in July and August: 1-800-243-0000 and complained about icemaker jamming and dripping. 9/22 - called Customer service who would schedule service and call me back. Never heard back. 11/11 - called again to inquire about service and was told Id hear back. 11/26 - Noel in Manila assigned me Case **, which was given to Cape Fear. 12/5 - I called Cape Fear to inquire the service date and was told they cant come until 12/16 - but I am out of town that whole week. So Tamika in Huntsville ALA got a service company to come 12/14. 12/8 - Pauline in Manila said she could not help as there are only two repair shops and the second one (AppTech - 910-358-8456) said they dont come to my town. They are four hours away.12/14 - Vaseline applied by A&E Appliance Repair - two days later the icemaker jammed and remained jammed until 12/23 when I returned home. 12/30 - Spoke with Russ in Manila - cant get me a repair auth until he reaches Cape Fear Appliance Service although Russ kept trying to call them for over an hour while I was on hold. I finally called Cape Fear and listened to the recording (they were closed for the holiday) and told Russ they were closed. Called again and asked to speak to US - got Brenda in ALA. Executive Supervisor Dept. She promised to personally deal with the problem but never called me back.1/17/2017 - Tori in ALA said Brendas manager on 1/6 found an appt for 1/20 with Cape Fear Appliance, but that manager never called me and gave me the choice - he just figured it was too long to wait so he did nothing - was trying to find quicker service. Tori was checking on progress and while on hold I was disconnected. Tori never called back.1/23 - Willy in ALA said the Locator Dept is trying to get speedier service (I explained the 1/20 service call would now be great) - Willi promised to call me back by Tues 1/24 - as Locator Team might take a few days to locate repair service. 1/25 Willi never called me back and I spoke with Mark - ext. ** in ALA. She insisted she was not Willi nor Tori and would INDEED call me back the SAME DAY. She never called back either. 1/30 (TODAY) Tish spoke with Mary who is in the same department. She spent over 20 minutes reading back to me all the notes of my customer service contact and she apologized profusely but assures me SOMEONE from LOCATOR will call me back.LIARS and CHEATS - and the ABSOLUTELY THE WORST CUSTOMER EXPERIENCE I HAVE EXPERIENCED IN DECADES! You decide!! Is a really great refrigerator worth this type of headache! BTW - my icemaker is dripping melted water all down my beautiful Black stainless steel front and it now looks terrible on top of STILL not having a reliable working icemaker! Worst decision about buying from Home Depot.

We are without a washing machine and LG does not stand behind their products. From all the reviews, it appears we do have enough people to level a class action suit against LG. Are you in? We purchased a LG front-loading washing machine in November 2014 from Home Depot. When the machine was delivered, there was rust inside the drum. We called Home Depot and complained and two weeks later (a month and a half after purchase) we finally received a new washer. Around the end of June 2015, (6 months) I noticed a loud notice when the clothes were washing, it sounded like the drum was rubbing. I mentioned it to my husband who told me it was nothing. In July the noise was getting louder so I called LG for service. The customer service was atrocious! They told me that the technician was only available on 1 day and that if I was not available, then I would have to call back because they did not have a schedule for the technician the following week. I asked the representative to call me back when they had a schedule and he agreed, but I never got a call back. I called the following week and again I was told they only had a schedule for Tuesday. I asked for a supervisor, Cherry, who advised me to keep Wednesday, Thursday and Friday open for the technician and that she would call me. I asked her to have a member of management call me and she said they would call me back in 48 to 72 business hours. After 96 business hours, no one called me back, so I called again. A supervisor, Vincent, said he would get a technician out there on Monday. The technician arrived on Monday, and stated it was stator assembly and rotor assembly but stated hopefully it is not the drum, and that he would order the parts and be back on Tuesday to replace them. When he showed up on Tuesday to replace the parts, he said, oh no - the drum shaft is bent and that we would need a whole new rebuild of the machine. He then told my husband to call Customer Service because he could not order the parts (he was able to order them the day before) - that we needed to order them through Customer Service. While my husband was on the phone with Customer Service, the technician Nick just left. My husband then spent the whole day on Wednesday trying to get answers. Mid-day he was able to contact Sherry in the Executive Offices who told him she would research the issue and contact him by the end of the day about replacing the unit. She did contact him back and asked him to get the invoice because she did not have the information - however LG had the purchase date, model number and place of purchase. I then tried to contact Sherry the following day. Sherry indicated to me that she spoke to LG Management and that they refused to replace the machine but would order the parts for rebuild. When I asked Sherry when the parts would be in, and when we could expect the repairs to be done, she stated, The technician will give you a call when the parts arrive to schedule service. I then explained to her this was not acceptable to have a time frame and that I also wanted to keep the parts that are replaced for evidence. She told me she did not think I could do that, that decision would be up to the technician. I explained again that I was keeping the parts for evidence. My husband then called back and asked to speak with Sherrys manager. Amber, who answered the phone, said that she was Sherrys manager and there was no one above her to speak to. She stated that LG will not replace the machine, and that someone would call us when the parts arrive. We are without a washing machine, and LG does not stand by their products. NEVER, EVER, BUY LG. You will have dirty clothes and you will have $1000 less in your pocket! 10-year warranty - BS!

We bought the LG refrigerator model LMXS27626S/00 in June 2015. We have had nothing but issues since then. The compressor has been replaced twice, lost hundreds of dollars on food we have to keep a small fridge for backup because we can trust this dollar water. And now again its not cooling. Waiting for repair man now.

Bought the washer and dryer on 1/23/12. After about a year I started to see rust around the bleach dispenser and it is progressively getting worst. Notified LG in June 2014 was told to call Home Depot. They sent me back to LG. I bought an extended warranty from Home Depot but was told it did not cover this issue, only the moving parts. Called LG back and was told that would get back with me with a fax number to send them the bill of sale. After not hearing from them for a week, called them back and they told me they would only come out if I paid for service person coming out and repairs. Now I have a washer which no one is willing to take responsibility for the problem, which is progressively getting worst.

LG refrigerator, range, microwave, dishwasher. All junk! Bought all upper-grade appliances for a complete kitchen makeover. Every single item failed 11 to 24 months multiple repairs on every item. Caveat emptor. Buy anything else.

LG DIRECT DRIVE 7 KG F1292QDP25 - I bought the washing machine in Dubai and shipped to India. It worked hardly 50 hrs and started malfunctioning. A service request was logged thru a Dealer in Kerala and the Mechanic attended the case promptly. He confirmed the Electronic Control Board was damaged and it was why the program were not running properly. I spoke to the local service manager and he confirmed that warranty could not be given for the machines purchased outside India. However, asked him to order the part but, he could not get “any response from LG for the last two months. As the machine stopped working I contacted the local Distributor in Dubai last week but, they also did not keep stock. For getting the Part from Korea they wanted me to pay Dh.650 which is almost half the cost of a new machine.

Many years of faithful service. Washer Gets clothes clean. Quiet. Dryer doesnt cook hot, so can take clothes out damp that dont need total dry. Run loads with bleach periodically to prevent mold. Occasionally bleach spots show up on subsequent load clothes.

LG WT1101CW Washing Machine. Dont Buy LG. Warranty Not Honored. I purchased an LG top loading washing machine a year and a half ago after my twenty-year-old Maytag machine made of steel with a solid lid that finally needed to be replaced. Within months of buying this machine, the plastic around the hinges of the lid began to crack and started to crumble at the hinges. The plastic is not holding up to the opening and closing of the lid on my unit. I had the lid and hinges replaced four times for the same problem. Once the plastic around the hinges starts to crack and disintegrate, the lid cannot close, and you cannot use the machine at all. Customer service assured me after the fourth repair for the same problem that the unit would be replaced as defective. The plastic on the new lid after 5 months is starting to crack again, so I called and found out that my case was directed to the Defective Return Team and they rejected the claim. They told me it has been over a year since the purchase and it is now out of warranty. I have been repairing this brand new machine within a few months of purchasing it. Home Depot says its out of their hands, its up to LG but LG has not adhered to their own policy that after three visits to repair the same problem, it is considered unrepairable and is considered to be a defective machine and will be replaced. They will now send a technician out for a fifth time for the same repair. Its not fixing the problem! The lid keeps cracking around the hinges on both sides. Poor quality, poor workmanship, cheap materials and they will not replace the machine, and now that it is out of warranty, they may not replace the lid when it cracks again and I will have a machine I cannot use that I paid almost $700 for. After experiencing this, I will never buy another LG product again.

I bought the machine two months ago and noticed my white clothing was coming out gray. I changed the soap and the settings (chose hot and heavily soiled), and it’s the same thing. I opened the machine during the wash cycle, and the water was consistently cold while the water in the sink by the machine is very hot. The technician from the store where I purchased the machine came out and found it working correctly; however, he also agreed that the water would not get hot. I called LG and discovered that the CW in the model number stands for cold water. In other words, this machine is designed to use lukewarm or cold water. That’s strange! I thought hot water was helpful in the washing process. I am now doing battle to exchange this ridiculously designed machine for one that will actually clean my clothing, and I wont give up until I have a replacement. No one in the appliance store understood what CW meant. They thought the W was for white in color. Good grief! By the way, the dryer isnt wonderful either.

I bought an LG French door refrigerator 3 years ago and I wish I would have seen these reviews back then. Please DO NOT purchase an LG refrigerator! Listen to the people who wrote the bad reviews and do your homework. We all have the same reoccurring problem. The compressors fail by the most 3 years. Mine failed after 3 years and then again after 2 months. Twice in two months I lost my food. The first time in January of 2020 and then again in April 2020. They compensated me the first time for food loss but the second time they denied me because they said 12 months have to go by before they can compensate me again. Whoever thought this would happen again within 2 months. This time I lost more food cause I made sure I had enough food to last me for 3 weeks since we are in quarantine. It is very stressful during these times to try to stay safe while shopping. I had to wait one week for a repair man to come and worry about us staying safe and distant when he was repairing. I lost all my food and had to purchase a limit amount of food to fit in my cooler with ice. This imposed a tremendous inconvenience since I had to shop at least three times that week. I called customer service and all they could say was sorry about that maam. Are they really sorry? This was not my fault but a product failure and they should be responsible to accommodate their customers with their needs. I paid $4,000 for this fridge and I did not expect this to happen so soon. This must happen quite often so they implemented a rule about compensating after twelve months. Be careful. Life is not all Good with LG.

This is my first purchase of an LG refrigerator, and while the reviews were good, my experience has been less than stellar. The refrigerator is less than 3 years old and makes horrible noise when the doors are closed. Last year, I had to pay a professional service person close to $300 to come de-ice the refrigerator and am now faced with the same scenario. LG customer service is no help saying to make sure the refrigerator is level and to call a repair person. I have had several refrigerators ranging from Westinghouse to KitchenAid and never had issues. I am very unhappy and would not recommend purchasing an LG refrigerator.

Weve had it almost a year, the problem was evident from the start; at times the washer would NEVER stop. The first call to LG service said there were no faults in the machine (over the phone code reading) just out of balance load. BUT we were told NEVER put pants AND shirts in the machine together! Err, WHAT!? The second call we were told we were out of the service area, funny; we had asked that from Home Depot BEFORE we bought it. But after a few emails to LG they did find someone and he came out and replaced the computer. Now the machine does finish the load IF and only IF its happy and in a good mood. Balance is really critical and it tries for a long time to rebalance it before giving up. I dont believe there is anything wrong with the washer at this point, it is just a BAD design, STAY AWAY. And the warranty department doesnt really give a damn.

We purchased an LG fridge 3 years ago based on their advertising saying that their lifespan is at least 20 years, that along with their innovative features was the reason why we ended up buying it... Fast forward, right after it broke the 3-year mark it just stopped cooling so one day we woke up to a pool of water all over the kitchen and we found out that EVERYTHING on the freezer was fully thawed, and this happened just right after we went to do the groceries so the whole fridge was FULLY stocked with food... We had to throw away most of our food, hundreds of dollars wasted... And the worst just happen after this...We found out that this is a common issue with LG fridges and that their technicians are taking weeks, sometimes months to come repair your fridge, what??!! What are we supposed to do now? To wait blindly for weeks or even months for them to come repair it? To go out and eat EVERY SINGLE DAY 3 times? To spend thousands of dollars by doing that? And not to mention that we are in the middle of a Pandemic and that we have toddlers?? Not only LG products are this bad but their service towards honoring their warranty is bad as bad can be... Their customer support phone line NEVER answers your call so you are stuck in oblivion with a dead fridge and nobody to take responsibility of repairing it asap... We are adding ourselves to the class action suit against LG now...

Our washer worked well for four years. Now it is banging and traveling across the floor with each load. I depend on the washer for my business and LG doesnt take this into account when servicing. They told me it would be a week before they could send anyone out. Seems unreasonable. I expected that there would be an emergency service centre. Instead, it looks like Ill be running to the laundry mat each day. Something that will put a great strain on my work. Ill research for better quality washer next purchase. LG seemed good at first, but they break, and they dont back them up with service. I can get emergency service on my boiler, why not for my washer. VERY POOR SERVICE. Washer is worthless as it is.

We purchased an LG refrigerator model #LFXS30766S from Lowes for around $2400.00 a little over three years ago. Recently that refrigerator just died and we lost all of our food and had a water mess to clean up. We contacted Lowes and of course the extended warranty expired just a few months prior and they could do nothing for us short of selling us a new refrigerator. We contacted LG and they agreed that it was probably a bad compressor which they warranty for ten years. They sent a new compressor and associated parts directly to our house and contacted a local appliance repair company to come and do the repairs. Thats when the nightmare really began. The repair company scheduled us 8 days out and when the repairman showed up he said he couldnt fix it then because it was a three hour job and he needed more parts. We were rescheduled for another 11 days out. The day before that appointment it was canceled for unknown reasons. The next scheduled appointment was a week away. This time a different repairman showed up and he had no idea that someone had already been there previous and that the compressor and parts were at the house. He left to go get refrigerant and we never heard from him again. That was day 26 without a refrigerator. I finally just contacted a recommended local appliance repairman and he came and replaced the compressor the next day. What a nightmare! Well never buy another LG appliance EVER, and will warn everyone we know to avoid them also.

Our LG fridge over here in Florida, has required 2 compressors and the ice machine does not work. The compressor they replaced stop working 5 years later. They wont replace the part they repaired and now I have to pay out of pocket and lose out on groceries for the week. The fridge was purchased in 2010. In 2015 compressor was replaced. On 2/23/20 same replaced compressor broke.I called and first person said that compressor was covered and all I would have to do is pay the tech. Called the tech. They didnt have any lg techs. They were hiring. Called back to get an updated list. None was emailed to me. Called back to speak to a manager and she said I am not covered for anything and basically she was just sorry I had to pay for everything on my own. I am stuck without a fridge and groceries that I have to throw out. She also stated the first customer service made no note of being covered for the compressor.

Spent thousands on 5.5 Cu Ft TopLoad Washer w/ Steam Model WT7900HBA & matching Dryer. LG thinks their customers are stupid. YOU CANNOT WASH CLOTHES WITHOUT WATER! NOT efficient. INSANE. DO NOT BUY!!!!

My gas range was purchased in 2011. The oven igniter has quit working. My husband is handy so we tried to purchase the part cant. We were then told by a appliance repair company that they couldnt purchase the parts either and werent authorized to work on the appliances. So I had to contact LG and make an appointment for their tech to come and fix it. It took 6 phone calls and 2 email attempts to contact someone and book an appointment. If I would have known that any issues would have to be handled directly with LG I never would have purchased one of their products. I will never again purchase an LG product !!!!

I have bought on 3/03/2012 with HHGREGG the Refrigerator, Stove and Microwave since was advice were the best, sure the best piece of trash. The refrigerator the ice maker gets jam. When called the technician said wait till it breaks completely. The Microwave the glass in the door came loose and the microwave extractor came on on its own. Been calling for 2 weeks. HHGregg and the warranty dept said won’t fix since it’s not mechanical and LG knowing it’s an ongoing problem said I am out of their warranty. FOR ALL THIS APPLIANCES BOUGHT A 5 YEAR WARRANTY!

We bought a brand new LG electric range from Future Shop in Duncan 2 years ago when we moved into a new house. A few months ago the push panel on top started to give problems. Could not use the timer anymore. Had a mechanic look at it and he thought we might need a new panel which might cost $800 which we were not willing to pay as we think it might be loose connections. I called LG twice, they were supposed to call me back but I never got a reply. Today the start button on the oven is not working. What will happen next? We have had ovens for 15-20 years without problems. Does this mean we have to replace a panel for $1000 with taxes and labor or buy a new oven? After 2 years??? We are at the end of our ropes. Who can help?

Updated on 05/10/2019: Where do I start! First of all, I stand behind my comment to stay away from LG! I have my 1st replacement compressor after 3 service calls and guess what?? It DOESNT WORK!! Keep in mind it has taken over 3 weeks to get this far with a refrigerator that is less than 2 years old! Id like to say that I am surprised! 48 hrs after the repair with a bottle of water in the refrigerator and a bottle in the freezer, neither are cold let alone frozen. LGs response was.... What is the temperature of your refrigerator? Are you kidding me? I just told that it wasnt working and that is the response I get?Needless to say I am still waiting to hear what the next steps are because I was told that I dont qualify for a new refrigerator. There is a process that they will not elaborate on that needs to be followed and apparently it starts all over again with what is the temperature of your refrigerator.... WOW!! It is absolutely ridiculous! It should start with... I am so sorry for the issues this is creating and we will put a rush on another replacement compressor and schedule a new service date for the install immediately. Then it should be proceeded by... If we are unable to fix the issue we will STAND BEHIND OUR PRODUCT AND REPLACE IT!!! I think they need to take an ethics class and learn how to handle their business. RUN!! STAY AWAY FROM LG REFRIGERATORS!! Personally, I will never buy ANY LG product again.Updated on 04/27/2019: I am on round 2 of trying to get the faulty compressor replaced with a new faulty compressor in my LG refrigerator. Oh yes... I said it!! They know the replacement compressors are faulty and are continuing to install them and forcing people to deal with their unethical business practices!! They were supposed to replace the pathetic compressor on the first appointment but chose to lie to me and schedule a diagnostic first even though I had already agreed to pay for the repairs on the off chance it wasnt the compressor. Thats completely impossible by the way with all of their known compressor issues. The part that makes me extremely angry is the service tech had a new compressor in his truck but was unable to install it unless it was sent by LG specifically for my job or he would not be paid for the repairs.Now I get to sit and wait for an undetermined amount of time until someone in their scheduling department decides to call me back to schedule the next appointment. I even tried to schedule the appointment directly with A & E (who LG uses for repairs) and they cannot help me until LG does their job even though EVERYONE KNOWS that the compressor is bad! This is absolutely the most horrifying thing I have ever heard of and a class action lawsuit could not be more fitting for this type of behavior! I will never buy another LG product and have made it a mission to tell everyone I possibly know how unethical they are and to stay away from their products!! This type of behavior will end up destroying this company and they deserve it!Original review: They know they have a compressor issue with my model of refrigerator and have already been to my house once to replace the ice maker. My refrigerator is also less than 2 years old! Now, they will not even schedule a repair without the serial number (which they should already have from the previous repair) and could care less that I am without a refrigerator and have water all over my floor not to mention that it has ruined everything in my refrigerator and freezer! To say I am unhappy would be an understatement!!!

I have tried several things to get my dishes clean in my LG dishwashers but they rarely come out acceptable. In most cases, whats left wipes off with a dry cloth. I expect a dishwasher to clean the dishes spotless without my needing to clean them first. I will never buy another LG Dishwasher.

In 2012, we upgraded our kitchen appliances to LG products. It has been an absolute nightmare! Every appliance has failed in some manner. The oven stopped working multiple times on our range. I couldnt believe that when I called customer service, we were told to turn off the circuit breaker for 5 seconds and then turn it back on. The code was F1. We noticed a hairline crack in the interior wall of the refrigerator near one of the shelves. The microwave door keeps lowering on us. And last week, the dishwasher just stopped working without warning. Rather than continue repairing things, we have decided to replace all of the appliances with another brand. Never will I ever recommend LG appliance products to anyone after our experience. And never will I purchase them. Love the electronics. But their appliance product is amongst the worst!

This has been the most horrible experience I have ever had with an appliance. Purchased this back in 2016 and have now had five compressors on this refrigerator. Last compressor was installed on September 5th, and it still doesnt work. LG coming back out on September 11th to replace it again. Purchased three year warranty and because all repairs werent taken care of by the warranty company, they wont honor it and replace or refund our money. LG has stated multiple times they will continue to inconvenience us as long as they can keep replacing compressors. They only offered a one time $200 refund for food lost. Weve now lost an entire refrig/freezer full of food four times. Will never purchase an LG appliance again, and will make sure everyone I come in contact with knows the experience Ive had with this company and how LG cares nothing about the way they treat their customers.

Every so often greasy black stuff gets on our wash. I think I found the problem. Inside the tub there are three plastic pieces with little rollers on them. I removed them and found lots of black slimy stuff built up. It was really gross. I cleaned them as best of could, but we probably need to get rid of this washing machine as it ruins so much clothes. It is not worth it any more.

My refrigerator is only four years old, and the motherboard went out on it. I spoke to numerous appliance repair companies, and they told me they will not deal with LG because of their bad customer service, and the part will take up to eight weeks to receive. I found a company that would order it, and Im still waiting for the part which was ordered on September 17. I would not buy any LG product because of this. I have been without a refrigerator for almost two months.

We bought our LG french door refrigerator from Best Buy fall of 2016 to be installed in our new home in 2017 spring. Almost 1 year to the date of moving into the house we had our first complete meltdown. All of the food was defrosted and water was all over the floor. We called LG and a technician was sent out days later. They replaced the compressor and it worked for a few months. Then it happened again. We called the same technician and they fixed it again. Now its noisy and worked until about a year after the first fix. Then it defrosted. Again same situation. This time it was 9 days before the technician arrived.By then it had spontaneously started working again so she refused to do anything. We paid over $100 for this. Now 1 month later its done again. We were told this is how its designed to work and there is nothing they can do. If this is true no one should ever buy LG. They design to cost you hundreds of dollars and dont back up their appliances. Cant wait to see how long it takes to get a technician and what they will do or not do this time. Each time we seem to have to pay more money plus we never seem to qualify for the supposed $200 in food recompense.

We paid $2,300 for the LG refrigerator that failed after 3 years of use. The freezer compartment does not freeze.

Bought this piece of trash 2 years ago at Best Buy. Highly recommended, well motor under warranty made grinding noise. Tech comes out, said no its the inverter drive and cost $224.00 including parts to fix. Ok we pay. 2 months and 1 week later the inside tub (bottom round agitator) starts to rise so its floating with the clothes. Called LG. They said another $224.00 to come out minimum cost with 60 day warranty. Why would I spend more money on this rip-off.

We did a complete kitchen makeover and chose top end appliances, or at least so we thought! The LG refrigerator is the absolute worst appliance we have ever bought. From day one there were issues and LGs customer service is non existent! Has never made ice on a regular basis, now doesnt make ice at all. The plastic drawers are all broke and duct taped so that we can still use them. Most importantly the lighting has not worked correctly since the day we first plugged it in. Some times they work, most times they dont. At one point we smelled smoke and opened the frig to find the plastic cover on the top mounted lights had completely melted off. Luckily our home did not burn! At this time our top end LG refrigerator does not make ice, has no lighting (we use a flash light to find what we need), the bottom freezer works when it wants to and our drawers are all duct taped so that we can use them. WARNING: THE LIGHTING ISSUE COULD COST YOU YOUR HOME! DO NOT BUY A LG REFRIGERATOR!!!!

LG Wave Washer and Dryer (Granite) - This is the second time the drum in the dryer has come loose. The first time because we left a review, LG repaired the issue only for it to happen again. My husband is a Quality Engineer and deals with these things all the time. This dryer should have been recalled and the washer is rusted really bad. This set cost me a lot of money and the dryer is now too dangerous to use because there is a huge hole in the drum and you could cut yourself. It was beautiful to look at but does not work well. All my clothes and sheets tangle... So frustrated.

Not really happy with the machine nor LG customer service. My fiancé got a really good deal on the washer but a year later, we found out why the machine was discontinued. We could not take the machine back nor get our money back. We had the update and now I regret purchasing this machine. Some days I feel like the machine will still blow. I dont like how it bangs against the sides. It tends to keep running. What was a water saver is not a water saver no more. LG has really bad customer service and I think they should be giving refunds out. I cannot afford to buy a New machine and cannot sell this machine because I will never get my money back for the machine. For something that LG might have known about before they recalled the machine.

I spent $2379.00 for my LG Fridge Model number LFX21976ST/02. I have had it since 2011. Not long compared to every other refrigerator I have ever had. It had been a total piece of junk since I purchased. The ice maker never works. You have to unplug the door to the ice and chip the ice as it never comes down. The french door closure has broke and it a nightmare. It has to be closed in a certain order or it remains open. The only problem is, there is no indication it is open, so I have had spoiled food on at least 4 occasions. Now I find out the Compressor has gone out. In 5 years??? I live alone and its not opened and closed constantly. I will NEVER buy a product from them ever again. In fact Im throwing out this one and just going to get a new cheap one.

We got a Front Loader washing machine and dryer from LG in May 2017. Since day one I saw that my cloth are not clean. I tried bulky, heavy and extra water, but my cloth are only partially wet. LG claimed that I dont know how to wash since it is an high efficiency machine. I had Front loading machines since 20 years. A technician came out and mentioned that he hears that a lot and we should add water. LG drags it out.

The buttons on the machine are malfunctioning. It is real pretty. The tub is large and holds a lot of clothes but uses low water. I probably will have to get American Home Shield to have someone come fix the buttons that are not working though.

I bought a new LG refrigerator Model LFXS29766S from Home Depot for $2700. After only 14 months the compressor failed. The repairman said this compressor was back ordered and it will be several weeks to get a new one installed. Apparently LG has a major reliability problem with this compressor design. Thank goodness for my 25 year old Sears in the garage. It has been running well since day one with absolutely zero maintenance or repair. I will not buy anything from LG in the future.

Absolutely TERRIBLE machine - LG Washing Machine-Model WT1101CW. Bought this washing machine 3 yrs ago. Broke 4 months ago. Used SEARS Home Repair to fix (I bought washer from them). 5 technicians, 4 major parts replaced, 7 service calls later machine still broken - unbalance load indicator goes on stopping machine from running and then if you get the unbalanced load indicator to go out (at least 6 tries), it then goes thru 3 spin/rinse cycles, refilling the tub each time, even if the machine is EMPTY. Takes 3-4 HOURS for a normal no frills cotton wash cycle (using default settings) to complete. Absolutely ridiculous. My old GE and Whirlpool worked like a Timex for 12 years. I cant sell it because its defective. I wouldnt even give this machine to charity.SEARS wont stand behind its 90 day service warranty. The technicians would NEVER let me run a FULL load through a cycle to test it. $600 dollars in repairs/service calls and it still doesnt work right! They wont give me my money back for the service calls that did nothing to fix the problems, even though the Techs promised the new parts would fix it. HA! DONT BUY FROM SEARS or LG. Worst customer service I have EVER had. Ive written letters and dozens of phone calls - no resolution - zilch.

Bought this French door LG refrigerator in May 2015 model number- LFXS307668. Paid 3200.00 for it. Leaking water on the floor, not cooling, all food ruined. Been through much of what the others have noted. Run around from LG. Told by a certified LG repairman he has received at least 30 calls this week with the same issue- freon leak, compressor, evaporator, etc. Huge cost to repair. Quoted 700.00 for labor only, no warranty after 90 days from repair and it can easily take a month to get parts as they are backlogged. What a money pit! Wish I would have read these reviews before purchasing. NEVER buying an LG product again. There should be a class action law suit against this company. Read somewhere that some Kenmores are made by LG.

I bought a french door model# LFC25776ST less than 4 years ago. Last November the compressor broke, after much runaround and redundant customer service, it was fixed under warranty (I paid labor of course as well as service calls from multiple technicians). LG gave me several names of repair techs they claimed were in my area, none of them were. I ended up finding one that can work on LG brand and convinced LG they were the only one in my area. 6 months later, the freezer and fridge are sitting around 40 degrees. The repair tech replaced the motherboard and fan before concluding the compressor failed again. I called LG and after they insisted on troubleshooting over the phone, they were convinced my fridge was not level, even though I told them a professional had diagnosed it already. I verified with 3 different levels that my fridge was sitting perfectly square. I guess Im just going to have to buy a new compressor every year until the 10 year sealed system warranty is up. I really wish I could talk to someone who actually knows what theyre talking about and cares about the customer. They outsource their call center to India where these people are just reading off a screen. GARBAGE. DONT BUY LG.

Our refrigerator is 2 years and 1 month old. The linear compressor has already gone out. Weve been without a refrigerator for almost a week and now we were told that a known problem, the compressor will take another 2 weeks. If you know there is an issue why keep your customers waiting and why have you not recalled and fix the problem?

Purchased this washer (WT1101CW) January 2014. Its been two years of rebalancing accompanied with numerous draining and refills as this machine struggles to complete a load. Have had a technician visit us three times and he made sure the machine is level, has a new board with updated firmware and still we have problems. Even more telling is the fact that a tub clean cycle (water only) cannot finish without the machine stopping to display UE. Ive given up. For a quick wash our neighbors have let us use their washing machine. In the meantime my solution is unfortunately to move to a different brand of washing machine.

Purchased this washer in March of 2011. At first this washer worked great. Then it started to vibrate a lot more than it used to early on, then it started to tell me loads were constantly UE or uneven, then it started giving an IE code. It wasnt until the IE code that we called Sears... 2 months after our expensive $170 3 year warranty. They told us the part and we ordered it... wrong part. Finally got the right part and replaced it. The machine worked ok but we still had excessive vibrations and then it started stopping on 17 minutes. Wouldnt get past that time. Now, it is stopping at 45 minutes... and it took 3 hours to get to that point. My husband called Sears after finding out our machine is recalled and they claim that our machine doesnt count. He called a different Sears number and they said to call LG because its an LG machine.He calls LG and LG says that they no longer have a relationship with Sears and we need to talk to them. We then talk to Sears and the rep says our machine is definitely recalled but we need to call the recall line (which was the 1st call that had been made). He gives us the number to the escalation department and the rep claims she cant find our account. Then she says she needs a few minutes to research it and the call is disconnected. What are we supposed to do now? There really is a recall on this machine and I think it shook so bad over time that something was damaged in the unit. Sears wont help. LG wont help. Who can help? We are just out the 800 we paid? It is just my husband and I so it isnt like this machine was even used that much. No one will help us. What do we do now?

We are senior citizens who downsized from our house to a co-op. For our co-op we purchased all new appliances. Among the appliances is an LG electric induction range. We moved into our co-op on September 22nd. The range has not operated correctly with one of the cooktops not operating at all and the oven door constantly looking and requiring reprograming. The range was purchased from Lowes and it was recommended that we purchase the extended warranty which I am glad we did. According to the serial number the range was manufactured April 2020. Upon contacting LG it was arranged for a technician to come to our co-op and check out the range. The technician concluded that the cooktop is defective and requires replacement. The lockout required reprograming. The technician was unable to tell us when the cooktop would be available for replacement. We will give LG a week and if not resolved will consider returning the range. Should this not be available for us to return the range if necessary we will institute legal proceedings. It would be to LGs advantage to better checking out their products before releasing them for sale. We are completely discussed and would not recommend LG. We also purchased an LG refrigerator and dishwasher and pray that we have no problems with them.

Bought their fridge and within 2 years the linear compressor failed and had to be repaired. LG paid for the repair but the first repair was done wrong and fridge still did not cool. I called back and had to wait another week before they sent someone else out to try and fix their piece of garbage fridge.

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

I purchased an LG electric oven range only four years ago. After 2 year two of the burners gave out. After calling customer service; they came over, charged me $250.00 and replaced control panel. This was without any diagnosis. Exactly one year later the burner gave out again. After calling their customer service and talking with technician, they offered another service call and replacement for $250.00. Their reason there is only 90 days guarantee on the parts. Very unfriendly and not willing to accept the an oven and the part that is replaced by them should last longer than one year. They offered I can purchase their warranty for $450.00 and the warranty lasts for one year. It is like their only reason is to ask for more money from consumers without making sure they are happy with the product.

I purchased an LG front loading washing machine and it doesnt clean our clothes. There is not enough water coming into the machine to clean the clothes so they come out dirty. They have sent a technician out twice who claims it is a defect in their machines but then writes a report that the machine operates, so customer service wont do a thing to help you. This is the worst customer service experience I have had. Dont waste your money. They dont stand by their product!

We bought our refrigerator (MODEL LFX3194SST) March of 2013. From HH Gregg in Kennesaw Ga. Paid $3000 for it and bought an extended warranty simply because it was an expensive item and had a lot of computers in it. It quit working within the first year and LG sent someone out to repair it. It was the compartment in the freezer that contains the fan that blows cold air into the upper refrigerator section. The same thing happened again in March of 2015. It was under the extended warranty then. In the Atlanta area it is Tanstel who handles warranty for HH Gregg. I would rate Tanstel a minus 3 out of a scale of 1-10. That bad and that unprofessional. I expressed this to HH Gregg retail store and also to corporate office. The store seemed concerned even though they could do nothing to help. Corporate office was a joke and we ended up insulting each other, so I think Im finished buying from HH Gregg. Anyway here it is July of 2015 and my refrigerator is broke again. Same thing for 3rd time. Fan in freezer is frozen that blows air into the refrigerator. So no refrigerator and Tanstel doesnt seem to care if it gets fixed in a timely manner. So Im begging you, please dont buy anything with LG name on it. Read all the other reviews on the internet. They look good, but rust, dont work and you will be sorry. Youve been warned. And ask who made the appliance if you buy it from Sears. It might have a Kenmore name on it but ask who made it.

We have a 3-door side-by-side with ice/water. Ice maker is slow and very undersized so we will definitely run out of ice during a party. The refrigerator is very stylish but it is painted and can and did scratch. The unit is quiet and led lighted interior is quite nice. The door gasket has gone bad in 3 years though. WE bought this thru Home Depot and wisely bought additional wty. WE have some trouble with refrig and LG stove and the warranty company has been EXCELLENT. This is very important. No sin to need a repair but to be left hanging is not good. We will buy LG again. :-)

Installed for less than two weeks, my $2500 refrigerator is nothing more than a kitchen interloper. Came home from work to discover water pouring from the water/ice compartment in the door. Customer service was a joke. The first rep told me he had scheduled my appointment for the following day but when the email arrived it was for a day Id told him I was not home. I insisted on talking to a manager next and she made excuses. Said there were no appointments available but she would email the repair company to call me first thing to try to fit me in. Called the repair company twice the next day and no email from LG. May be sending this one back and getting a Samsung.

We purchased a counter-depth LG French Door unit from Lowes about 5 years ago with a 3-year service agreement. Because LG doesnt make as many counter depth compared to standard depth, it cost more (~$3000). Cosmetically and storage-wise, we were quite happy with it, but early in the first year we noticed that ice was building up behind the left bottom storage drawer. Lowes repairman replaced the entire rear fan/control unit, explaining that if we didnt have the service contract it would have cost us about $500.Unfortunately 2-more service calls by 2 different organizations were required in the first 3-years --- all for the same ice problem! We then purchased a 1-year extension for the service agreement because it was obvious that our $3000 fridge had a problem no one seemed to be able to fix. We were correct, because we had more ice in that year.Numerous calls and emails to LG and Lowes during these 5-years got us little more than asking for more and more details about previous repairs. They also referred us to someone to repair it. They all tried, replacing more pieces and parts. Finally, a few months ago when ice again recurred we spent $90 for another LG expert to review our issue. They told us LG had issued some sort of bulletin about this problem, and for another $500 for the part, plus labor, they could fix it. At this point we had already spent at least $750 and dozens of hours trying to fix a $3000 fridge and had no confidence anyone could repair it properly, so this afternoon our new Frigidaire will be installed and the LG hauled away; and Im writing this review. Tom

Oven has a characteristic that is not mentioned in manual or by salesperson. Oven heats up to 100 to 125 degrees higher than what was set as preheat. If you put your food in when it beeps you will burn your food. Had techs out after buying my own thermometer to fix problem and was told that is how this oven works. Never had an oven operate like this. DONT BUY!!! Stay away from LG!

After buying LG refrigerator, ice dispenser stopped working. Repairman out three months finally replaced. After four years food not cold. Freezer cold, put food in freezer didnt freeze but was cold then was warm. The compressor went. Called several places no one able to repair compressor.

Bought LG LMXC23746S/00 around 4 years ago. Quite expensive, over $3500. The sealed compressor broke. This is what the technician said, I wouldnt charge you $600 for the Freon if I know your fridge will get the same problem in 2 months. Another company wont even come out to service. This is what that company said: Sorry, I dont provide this service. I suggest calling LG if under 5 years. If older replace unit. LG is known for sealed system issues. We no longer work on LG sealed system because of their known issues. We cant warranty something that we know doesnt last. Actually, 2 years after we got this fridge, the plastic shelf start to crack and some part broke up like crackers. Well, so much for a 4 years old LG fridge. I recommend to stay away from LG refrigerator.

My LG Inverted Direct Drive Dishwasher is 9 months old. Fortunately, I have had no serious problems with my dishwasher, however, it doesnt clean very well (Dishes have to be washed before hand) and it takes 2 to 3 hours to wash. I have a large family so we have to run several loads daily, this machine takes up too much of my time. Another complaint I have is it has a lock on it to lock the keys but it doesnt lock the power button so my baby turns it off in the middle of cycle. This is even more frustrating because it takes another 2 to 3 hours to cycle. I wish I would have kept my $200 Hotpoint - it was much better.

Purchased this top load LG washer 4 years ago. Problems with the performance: Takes too long to do a small or medium load. Washer does not balance the load. Sheets and other large items cover the smaller clothes and they never get clean. Machine Quality. Washer LID BROKE APART for no reason. Will not close at all now which means I cannot use the machine. I contacted LG and complained gave me a case #. Never called me back. When I contacted them they said that the warranty was only for a year. Had to order a new LID for $200 which I have not received yet. Not sure if the expense for the LID was a good idea. The problem will most likely happen again. $700 for this machine was a WASTE of hard earned money. WILL NEVER BUY ANY LG PRODUCT AGAIN.

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

I bought a $3,000.00 refrigerator in November 2018. Not working for 5 days, customer service giving me the run around. Cant get an appointment no matter how hard I try. Shame on LG not standing behind their products. Last time me or anyone in my family ever buys an LG product. Dont waste your money.

I’ve been wondering why my clothes have little holes in them, get pilly and faded so quickly, and even get tied in a knot sometimes when I do a load of laundry. I finally realized it’s the new washing machine (WT7600HWA). I am so disappointed. The spin cycle is so high that it’s causing little holes In my clothes. I believe it’s also causing the clothes to get all entangled and tied up in a knot which is difficult to untangle and make them a very wrinkled. I am very unhappy with this washing machine and very disappointed. I would not recommend it to anyone. I also don’t like the cycles are so long, why should I take an hour and a half to do a load of laundry? That uses more electricity and water that way as well.

Weve had this washer for about 2 years now and it is a terrible machine (the model is WM2050CW). When I wash shirts (4 or 5), I get soap stains on the shirts. The shirts have developed little pills (I do small loads at a time). If we dont keep the door open at all times we get a smell from the washer. It uses such little water I cant see how clothes could possibly be clean. We bought this at a Sears Outlet store. The washer and dryer were returned by a customer and we know now why. These were issues with the washer right from the start, but its just getting worse (and more and more frustrating). I wish wed bought a cheap top load washer. It takes forever to do a load of laundry and while it uses less water, it takes twice as much electricity. I thought it only fair to alert you to our dissatisfaction before we start to share with others. We had only heard good things about LG, but we will never buy another LG product, and we will urge anyone that will listen not to either.

Ive had the LG fridge for 7 years since new. After 2 years we had to have a technician come out as the fridge section froze all the food. He couldnt get the part for over a week so he unscrewed the back from the inside of the freezer and poured 5 boiled kettles worth of water down the vents. That was to tie me over till the part arrived but it lasted 5 more years. It is doing it again, so for now I will buy a new fridge and use the LG as one hell of a big freezer.

Last August, I purchased an LG 31 cubic foot side by side refrigerator. A couple of months ago, it started making a loud noise and did not seem to be keeping food as cold. I called LG and they promptly dispatched a repairman. He was wonderful... spent 5 hours in my house and told me he didnt think that it was fixed and would be back in a couple of weeks and to call if there was an issue. A few days later, it started making a different noise and everything in the freezer melted. He came back, looked at some things and said he thought it should be replaced and would start the process with LG and we unplugged it due to the noise. A few days later, LG told him to to come back and try something again. He did, and it started cooling again. So I restocked. Within a couple of days, it stopped cooling again. Repairman came out again, to run some more tests. So, here I am 5 weeks after the initial repairman visit, 4+ weeks after my refrigerator stopped working all together, and several calls to LG directly getting nothing but the runaround. FINALLY, someone called me back, told me they would be sending a replacement 7-10 business days after they send me a form to fill out and I send the form back. AND, they have the nerve to tell me that I am responsible for disposing of the old refrigerator. SERIOUSLY???? What a joke. This must be the worst customer service experience EVER.

I purchased from Home Depot the LG front loading washing machine model # MW2050CW in April 2011 so this product is only 7 years old. It started making a loud grinding noise in the spin cycle, so I called LG directly to see what I should do. Someone from their technical department asked me to start the spin cycle so he could hear the noise. He quickly diagnosed it as bad bearings. Since the machine was out of warranty, I was transferred to a different department, thinking I was still talking with LG. I was talking to Assurant Warranty, who LG uses to provide repair service when their appliance is out of warranty. However, I wasnt informed that I was no longer working with LG which I believe is very deceptive. I signed a repair contract for 3 payments of $95 each on Sept 28, 2017 to begin the repair. A local repair company called Authorized Appliance (would not recommend them either) sent a technician on Oct 2nd. He also turned on the spin cycle, listened to the noise and confirmed what LG had told me over the phone was bad bearings. He performed his diagnosis in 10 minutes. Within 2 weeks, I received a call from the warranty service stating they had received the technicians diagnosis and authorized the repair. On Oct 28, 2017 the second payment of $95 was charged to my credit card. Early in November, I called the repair company to be told they were still waiting on 1 more part to be delivered which was the drum for the washer. On Nov 13, I called the warranty company to hear from them what the delay in fixing my machine was all about. They were unable to reach the repair company due to a large volume of morning calls and asked me to try them later in the afternoon, but assured me they were staying on top of this. I finally reached the repair company on Nov 21st only to be told that Assurant had canceled the drum order because it was no longer available. The drum has a lifetime warranty and to be told the part isnt available on a 7 year old washer is completely a rip off by LG. During the same phone call with the repair company, they told me that Assurant informed me of the decision on Nov 2nd and had already refunded me and that I had cashed the check. Both were lies so now I know Im really getting the run-around. At this point, I called LG directly twice, and spoke to a final person who said my complaint was being directed to the special customer service department of LG for a decision. I was told that I would hear back from them within 3 to 5 business days. I confirmed that Wed, Nov 29th was the last day I would hear from them. That was yesterday!! I will call them today and demand some answers how they are going to correct this problem. By the way, I was charged $100 (which will not be refunded) for the 10 minute service call. DO NOT BUY A PRODUCT FROM LG ELECTRONICS, INC.

We bought an LG LFXS29766 in a new home build in October, 2017. Two days ago we came home to water on the floor, the cold box with a temperature of 55F and all the frozen foods half thawed. The repair technician told us today that it is a compressor failure and now I see that we are far from the only one. In fact, a Google search starts with a Class Action Suit against LG for just this problem. We lost all the food in our refrigerator & freezer and it will be weeks before it can be repaired. We paid thousands of dollars for this refrigerator and how are we going to keep food cold for the next weeks? I never would have bought an LG if I had known that this was a known problem.

I love my new refrigerator. I love how it has two doors for the refrigerator and it has a bottom drawer for the freezer with an extra drawer in the freezer. Plus I love the fact that it is stainless steel. The only thing I can think of changing would be for it to be a little taller but besides that its great. Plus it has an ice maker which I really love because I can do all kinds of stuff. We almost bought a Samsung but heard that there were problems and it was hard to get serviced so we decided on the LG because we have not had any problems with it.

This refrigerator has been nothing but aggravation. We have had problems with the freezer fa, replaced several times. Ice forming inside the refrigerator left side, food freezing in the left crisper and continuous significant noise like a motor boat. This grinding subsides for a few days, then starts again. The latest problem caused the refrigerator to stop working completely. It has been almost three weeks and it is still not operational. Service is horrendous. Overnight parts do not arrive on time. Only one technician in the area. Parts needed are ordered one at a time, extending down time, rather than sent together to shorten repair time. The most frustrating issue is the difficulty of reaching anyone without being re-routed several times, then dropping the line after 45 minutes to one hour.

LG refrigerator Mod.# LMXS30776S/01 - As many other buyers have pointed out, these refrigerators are garbage. Mine quit within 18 months of purchase, I had a local repairman who replaced compressor and still does not work. I can get no-one to help me at LG, and they have no service personnel within 100 miles of my area. Several people have suggested a class action lawsuit, and I would be a willing participant. I will never, ever, buy another LG product.

The title says it all. I had the unfortunate incident of cracking the stove top glass of my LG stove top when I was holding my one year old boy and I accidentally dropped a drinking glass about 1 foot from the glass. I went to the LG website and the price quoted was $844 + tax. I called 3 appliance repair guys and they all said, that nobody should ever by LG stove foe this very reason. THAT THE PARTS ARE OUTRAGIOUSLY PRICED!!!! Why didnt the LOWES appliance sales guy tell me that when I bought asked for advice on whether or not I should be local or LG? I spent almost $20,000 on all new LG appliances a few years ago. Never again! I will now buy locally manufactured goods because parts are readily available and significantly less costly. Expensive lesson learned. LG builds obsolescence into their products by outrageously charging exorbitant prices on parts! LG should be ashamed of themselves. A little mistake would now cost me and my family about $1000 to replace a glass top that is almost as expensive as a brand new stove. I will be throwing the LG stove out the window and will be buying a new locally manufactured stove. Will never ever buy LG again.

LG Dishwasher LDS4821 - We purchased our LG dishwasher in mid 2012. Our first bad experience was with the installation, as the legs supporting this monster are made of plastic and the installers completely broke the frame. (I found out when it starting tilting and had to call Home Depot, who replaced the dishwasher). These dishwashers are so flimsy, they never sit correctly between the cabinets and require occasional adjustments to keep the door from scraping the sides of the cabinets.The next problem was a strange scraping noise that would occur during the wash cycle... Turned out to be the pump, which was also leaking, which rusted out the motor. Our repair guy replaced both. The next repair was with the bottom door seal, which was leaking water. Within months after the stated repairs, the HE heating element light started flashing and the dishwasher wouldnt complete the cycle. Once again, our repair guy came out, tested the heating element (which was working) and determined that the control panel was malfunctioning and needed replacement.Now on to the minor issues: detergent door may or may not open during the wash cycle, bottom rack has a tendency to stick and requires being lifted and re-seated, dishwasher may or may not do a good job washing the dishes (depending on its mood that day). At the time of purchase, we were remodeling and bought all LG appliances. After the above experiences, I will never buy their appliances again.

What sets LG TVs apart from the rest of the pack is webOS. The platform is easy to use and works extremely well with modern electronics. Moreover, with so many installable apps, we officially cut the cord this year and have only gigabit Internet.

My experience with my 1 yr old LG washing machine is terrible. Clothes, linens, etc. end up waddled in a ball at end of rinse cycle. I can spend another hour listing my anxieties I about this machine. My recommendation to other consumers is: THINK TWICE PLEASE. Worst appliance mistake I have ever made.

Purchased a new LG top loading washing machine from Home Depot Dec. 2011. The coating on the top of the machine at the bleach dispenser has disintegrated resulting in the metal rusting and flaking off. Occasionally, clothes are coming out with rust stain. I have contacted LG and have gotten no satisfaction from them. I was told the machine is out of warranty and that this is a cosmetic issue and there is nothing LG can do. Home Depots extended warranty also does not cover this problem. Apparently we purchased a washing machine that was not designed to operate and dispense bleach as one of its functions. This is an example of poor design and quality that a major company is not willing to recognize and offer the consumer assistance in correcting. We can get some comfort in the 10 year warranty on drive motor even though the machine wont last that long. Needless to say we will not purchase another LG product.

Updated on 12/25/2020: DO NOT BUY LG UNTIL YOU READ THIS. 2ND COMPLAINT. LG has not followed up on resolving issue with our LG refrigerator as Promised. They have not responded to emails and only way to contact is through Consumer Affairs. We used unit 53 days and broke down. LG says not repairable and have to Reorder a New unit 11/20/2020, with a delivery date 1/25/2021. Louis, webmaster for LG, assured within 10 business days it would be resolved. I filed complaint 12/5/20, called 12/23/20 because LG has not contacted me. Ashley at LG stated that Claim and Case WAS NOT Submitted nor processed and have to resubmit and wait another 10 business days for their response, if any. LG wants us to follow up if they dont contact us after 1/3/2021. UNBELIEVABLE! We have not used our LG Refrigerator since 10/28/2020, look how long LG has Procrastinated in resolving issue. LG will not contact us, follow up or make our case a PRIORITY as Louis stated it was. When LG states on 12/23/2020 they have to resubmit claim because of their error and we have to follow up ourselves is disturbing. I am sorry to write a 2nd review, but again, LG will not contact us accept through this site. VERY POOR CUSTOMER SERVICE RESOLUTION PROCESS. All we want is our LG Refrigerator that we bought and paid for. Is this asking to much from LG?Original Review: Terrible Customer Service and Quality of 2020 LG Counter Depth French. Received on 9/3/2020. Broke down, No power at unit, on 10/28/2020. It took LG 19 days to inspect after missing 3 LG scheduled repairs appointments that LG set up for us. LG opened 5 Customer Concern Reports and Three Different Repair Orders. Refrigerator not repairable and none in stock through Home Depot. We had to Reorder another LG unit and paid extra for an ESP plan to protect ourselves, $195.00 dollars for an ESP plan to Protect ourselves. LG promised delivery 1/25/2021, UNBLIEVEABLE. Home Depot tried to elevate our New Order, 11/20/2020, but with no help from LG. Home Depot would rather upset an American Customer than upset LG, a South Korean Company, who lacks American Values, Culture, Empathy and Ethics. LG should provide FREE 5 year ESP plan with units to Prove that LG has Trust and Confidence in their Products.

This is regarding open ticket which has been going on since December. Dryer is still under warranty, it was purchased in August. It does not dry correctly, get flow sense and D80 error message. Per LG request, we serviced our exhaust system and checked all the ventilation and house flaps, duck ductwork etc. Twice. Proof can be provided. All is fine on the house side. Error messages happens even with dryer is not connected to the house, which rules out the house. Its a new construction as well. Triangle Appliances has been working on the dryer since then and replaced everything LG has asked them to. Still not working. As of yesterday, Triangle Appliances deemed it unrepairable per their expertise and written proof of that will be provided. LG refuses to replace it and says there is nothing else they can/want to do regarding repairs. LG is under warranty obligation and refusing service. Please forward this to the right department, for resolution or we will be taking legal action. Also, let me add that the only LG technician available in the area (Durham, NC) was incompetent, not professional, rude to my wife and showed up without parts (he did check they were on back order) and blamed us for it. This is why we ended up working with Triangle Appliances, LG approved, and they have been great.

I bought a refrigerator with an LG compressor in it in September of 2016. Two days ago it stopped working. I looked at the warranty, parts are covered for 1 year and the compressor is covered for 10 years. After I had a tech out to look at the problem the total cost to repair the fridge was $850 which included a free compressor that was covered under the warranty. The issue was all of the other parts that were damaged by the oil leaking out of the faulty compressor are not covered under the parts warranty. This is a total scam by LG who made inferior products. The tech told me the replacement would be the compressor that just broke and I would be back in the same spot 2-3 years from now. Does LG think 2-3 year for a refrigerator is a normal life span??

LG has always had a good reputation and everyone I know who has an LG product loves it (including me). Now, after 2 years, the compressor died. Even after a thorough cleaning and professional servicing, the freezer wont even freeze and, according to the repairman, the pressure will never build up high enough to do so. What does this mean to me? Almost $1000 to replace the compressor. One thing to note: the replacement part is an updated part number meaning the original one had issues. With COVID-19 cutting customer service hours, I can understand LG not answering their phone. But that doesnt help with me having to go out on my own to get a repairman and shell out so much money. So LG, what do you say about this?