I picked it because of the price. It was on sale and I have always trusted LG appliances. It lasted a very long time. It was maintenance free. It kept things cold without freezing things out. Its real big and still doesnt take up much space in my kitchen. I still love mine to this day and will always own one. My last one lasted for years and IM very hopeful this one will too. It has very much met my expectations and more. I will always own a lg.

I purchased the Model#WT4870C*W LG White Top Load Washing Machine 12/20/13, purchase price $599. And because my husband and I traveled for 18 months this machine got less than average use. This is the worst machine I have ever owned, reasons are as follows, does not clean clothes, the clothes come out dirtier than when they went in and yes I wash my tub with tub cleaner very often. Does not use enough water to cover the clothes and even when I use extra rinse. Clothes come out with soap and dog hair all over them. The top of the tub on the rim stays filthy. I get cleaner clothes from old laundromat machines. Sometimes clothes come out still dry in spots. How can this be. I believe LG should return everyones money and get out of the business. Same goes for their TVs. I will go back to agitator style from Maytag if I can find one. Very disgusted with this purchase, a waste of my money, I will never buy LG, again...

On Feb.3, 2012, the microwave stopped heating. A complaint was lodged with complaint no. **. A mechanic came on the 4th night and told me some parts were burnt and will be replaced on Monday, Feb. 5, 2012, but he did not turn up. Contacting him, he said parts were not available. I have 5-year warranty. This is the first time it happened. Model no. MH4048GWADRQEIL, serial 013EMKUOO6301. Date of purchase, 26/4/11. AMC end date, 24/4/17 - 5 years. Now what should I do? Extra 5 years warranty was purchased and here I am helpless. Should anybody believe that parts are not available on such a huge company running throughout the country? Request to repair immediately. Thanks.

I purchased the LG washing machine WT1101C - top loading, glass top - in July 2013. I am very disappointed with this product. I have yet to wash a load that does not become unbalanced, and I have tried several different combinations of laundry items. The machine WILL rebalance the load - but it does this by jiggling and REfilling with water and spinning again. That process can be repeated as many times as necessary unless I intervene and redistribute the clothes myself. One day I left it alone to see what would happen and it washed for 2 hours! Energy Efficient?? No way - it uses too much water and takes too long even on the supposedly shortest cycles. Im going to donate it and get a brand I have had before and that has an agitator. The dryer works fine.

The large LG refrigerator is simply terrific! It has 2 freezer drawers on the bottom and a really large refrigerator section with a giant pizza-width meat drawer. We chose the stainless steel finish and, admittedly, it is hard to clean but looks so nice when you polish it. The top double doors have just the right storage on the inside. The 3 fruit/veg. containers are nice and big. In the freezer I have unplugged the ice maker, because it took up too much room and simply leave an ice tray across one side of the top section divider. It allows for sections of food to be stored without being in a jumble. It is a very large and tall fridge and I didnt mind doing without the cupboard section that usually is hung above. I found 3 woven baskets that simply sit on top and look very nice there.

I purchased a Front Load LG WM4270HWA along with matching dryer from Standard Appliance in Portland, Oregon, after reading good ratings online from Consumer Reports for these front loading machines. I had my Asko Asea dryer go out for the third time which I purchased in 2003. I was under pressure because of a pending breast cancer surgery within a week and was told by their repair group that they likely could not get parts on the older Asko. I ordered the new LG set needing sterile clean sheets and nightie after sterile prep before surgery. The repair company called and said five days later they could get the parts to repair the dryer, but it was too late, I had ordered the LG set to be delivered the next day.My first run was one queen set of sheets, nightie and one towel. I immediately got the infamous UE signal and called the LG service number and was told to wash only one type of item at one time. I kept rearranging the load to no avail. I was then told to wash only one sheet at a time. I ran the spin and dry cycle several times to no avail. I then put the very wet sheets in the dryer with over an hour of drying. During the night I was sickened by the smell of sheets and nightie and had to change everything before my surgery.After surgery recovery three weeks later, I attempted to run three different loads of laundry. All kept giving the UE signal. I have severe osteoarthritis (knees and shoulders) and had to travel up and down the stairs to keep reloading the machine because of balance errors. None of the loads came out clean the way my working Asko had cleaned. I then read the ConsumerAffairs report on the machine to find out these machines were not worth keeping especially since I have an extreme mold sensitivity (I am the worst HLA type for mold causing many chronic illnesses).Standard agreed to take the machines back and although they could not retrieve and repair my old set as they had already parted out, for an additional 900 dollars (10% restocking fee plus added cost of Askos) they would send me a new set of Asko washer and dryers. Not the best solution for someone on a fixed income but much better than keeping a mold hazard. Asko was one of the few front loaders not included in the mold class action suits. It should be required to tell customers of pending class action suits before the purchase of expensive appliances. Mold is a life threatening issue for many people. Twenty five percent of the population do not clear toxins from their bodies. I am disappointed that Standard did not tell me of the mold issue but they did take back the machines which I appreciate.

LG WT1101CW Top load washer - I purchased this washer January of 2014. I read the reviews in consumer reports and that is how I came to purchase this washer. My issue with it is that I feel it has more control over me than I do over it. It uses less water and does not saturate the items and because it uses less water, when you add chlorine bleach it leave chlorine fade marks on white wash as well as a darker wash. This has happened many times and a lot of my items were ruined. I do not believe that Consumer Reports tested this issue on clothing. I have also had to rewash my clothing because the dirt just didnt come out. I currently have sent LG an email with regard to this issue. Today, I just purchased a Kenmore with an agitator and it has a water level that I can choose. Although it is 3.6 cf as opposed to 4.3 cf. submitted by serial number. CHLORINE BLEACH DISPERSEMENT AND WATER LEVEL IS THE ISSUE. I have gotten unbalance codes but machine works and is quiet but I want my laundry clean.

I have an LG LFX21960ST French door bottom freezer refrigerator that I paid a pretty penny for in July 2007. I had it a couple of months and had to replace the ice maker which was under warranty. However, it cost me $60 to find out it was broken and another $125 to have it installed. In December 2010, I had to replace the compressor - it was under warranty so it only cost me $70 to find this out and another $400 to have it installed. Well, now we are up to $655 so far. Fridge now making clicking sounds and there is occasional thawing in freezer. Repairman left yesterday, charged me $70 to tell me I need another compressor - now five months out of warranty and this will cost me $770 for part/installation. Now we are up to $1,495 for my cost of repairs. I called LG since this - counting the original - means this $2,300 fridge has had THREE compressors. I talked to LG about seeing if I could be afforded an extension on warranty since I wondered if this fridge could be a LEMON. They said no even though it was only five months past warranty. This has been a terrible inconvenience. Putting food in coolers outside, not to mention the almost $1500 it has cost me out of pocket for repairs. I always thought LG stood by their products and that is the reason I have their TVs, fridge and had their phone, but I might have to do some rethinking in the near future. Went on LG Facebook page and they told me to private message. Did so - no help. LG told me there are options for after warranty and did as they asked and again private messages them to no avail - and NOW LG HAS BLOCKED ME FROM THEIR FACEBOOK PAGE - some customer service!

I have an LG microwave that I bought in 2013 at Sears. Yesterday I was using the timer when I heard it turn on. I tried turning it off but nothing worked until I unplugged it. The unit was hot to the touch. If I had not been home when this happened Im sure it would have started a fire. The other thing that scared me was I was able to open the door while the unit was running which left a funny taste in my mouth for a few hours. Im not sure I have a receipt but if I can find one how would I submit it?

Let me start by saying I will never buy another LG product and will warn others to stay away from this manufacturer. I purchased a French Door Refrigerator Model LFX25978 and after approximately 3 years the compressor failed. Although the refrigerator was under a one year warranty, the compressor had a ten year warranty which is one of the reasons I decided to purchase it so I had a glimmer of hope that this repair would be covered by LG. NOT EVEN CLOSE. After very frustrating discussions with customer service I was told that I would have to have an authorized service center diagnose the problem at a cost of approximately $175 and upon their verification, they would send a compressor directly to my home free of charge but I would have to pay for the repair. My total cost was around $800. When all was said and done. HERE IS THE REAL KICKER. Fast forward just short of another 3 years to now and the compressor failed for the second time. Obviously there is a problem with this part that the company is unwilling to address. When I called to see if the company would make some type of accommodation, I was treated very unprofessionally and they would not offer the slightest relief. NEVER AGAIN. POOR QUALITY COUPLED WITH POOR CUSTOMER SERVICE IS A VERY BAD COMBINATION.

Purchased a new LG, LFX31925ST on 4/08/2014, delivered 4/28/2014; ongoing problems with ice maker. When we called, we had to push buttons on ice maker to reset. It would work for a short time, called back, we had to push buttons to reset. This was extremely difficult as we both have arthritis. Finally on May 2015, they did extend warranty as it was on-going. A new ice maker installed. Lasted approx 3 mos. Called back, offered to send repair but at our expense. $3200 for a new refrigerator for our new home. Ridiculous!!! There has to be a recall on this appliance. We will NEVER purchase LG again!!

The LG Dishwasher is very quiet and dependable and does a great job of cleaning our dishes and pans. We have had other dishwashers, but they were loud and they did not clean our dishes very well.

Dont buy any LG Refrigerators! It might be less expensive, but it will create more trouble to you. My LG refrigerator failed less than 5 years. Their consumer services and local 3rd party technician are not well trained. The $350 I paid for services is down in the drain. If they dont know how to fix it, just tell me and I will buy a new one. Dont buy LG.

I actually have had good experiences with LG products and have always thought the brand is not only dependable but is just as contemporary as other much higher price. Also the features are good and innovative that seems to be getting even better all time. It was kinda wide and for being so wide I thought it couldve had more compartments. Just me but, I dont like that some foods are not separated from other because of smells and foods that are more pungent or eaten more quickly. Overall it was a good refrigerator for eight years that I owned and used it. For one thing the barrier that keeps condiments and such from falling out when the refrigerator was opened. When I cleaned it the compartments were easy to remove and easy to put back in. I only had to replace a couple of bulbs as far as any maintenance is concerned. Very dependable I would say. I sold the refrigerator after having it for the few years. I mentioned to a friend who bought it for his daughter and as far as I know she is still using it.

I just got my refrigerator. It is a lot bigger, holds a lot more and is energy saving. I would tell anyone to get a LG. I also have a stove, microwave and dishwasher. All LG. I just redone my kitchen and it look beautiful. I have had a lot of compliments. Thank you LG. My refrigerator is so easy to clean and so is my other appliances.

On 10/12/2015 we purchased a 46 LG 30 CF 4 DR Refrigerator from Sears. It was delivered and set up around the 21st of the same month. Once set up we noticed scratches in both doors and a couple weeks later were replaced. Because we were having things completed in kitchen, it was unplugged and not used till the beginning of January 2016 at which point everything was fine with this $3000.00 plus refrigerator. On September 1st we got home from work and opened the refrigerator and noticed that everything in there was hot. So being a holiday weekend, we waited till Monday to call Sears where it was purchased to have a repair person come to fix it. A week later the man came and said it was the compressor and he would have to order the parts. Sounds good until we are told it would be close to three weeks to get the parts. OK so we wait the night before the repair man is to come we call and ask him if he received the compressor as we had not. He calls the parts place and they are having trouble finding the parts and it will be another 3 to 4 weeks to get the part in if they even come in. At this point we have been without a working refrigerator for 3 weeks and have been told it could be another month. So we were so mad that we called LG directly and explained what had happened and was told by a customer service rep if we got our receipt showing when we purchased it they would replace it. Ok on the phone for hours getting everything they need the next day we scan everything to them and are told it is our problem and they will not help us. That was a 1 year and 10 month old item. We explained that it was not used until 4 months after we purchased it. However they did not care. LG has the rudest people that I have ever had the pleasure of dealing with. We also went back to Sears and was told they could not help us either as they have to wait on the parts and they are not sure when they will get them. Ok so you go out and purchase an appliance and it is not to last over 1 year? This is crazy. All the reviews that I have read also say that it is the compressor that is the problem so at this point no one can help any of us with this problem. This does not seem too fair. Also, the stores that are selling the LG products knowing that there are all of these complaints and service calls for the same thing. How can companies still sell these items that only work for a year or two and then tell you you’re on your own. LG is not standing by their products and this is very sad that they are allow to get away with this. If this was a car dealer there would be recalls and the problem would be fixed for free, why is LG allow to get away with this and do this to honest working people. We are asking for help from LG and would appreciate hearing from someone who cares about Customer Service not selling poor products and then telling us they can’t help.

Wish I had found this website before I purchased this nightmare of a dishwasher (Model LDT7797ST) at Costco. Unfortunately I was out of town and did not run it before the 90 warranty period expired and now I am stuck with this lemon. The problem is, except for one option, it shuts itself off in the middle of most of its cycles (it has numerous options such as half load, energy level, dirtiness of dishes) and does not clean or drain. The dishes are soaking when the one cycle that seems to run completes. LG did send out two repairmen who both said the machine works (as the motor does work and it can drain when its not running in a cycle) but it doesnt. I have spent hours on the phone with Costco (I have called them six times) and LG (I have spoken with them six times) and have missed work to have repairmen tell me nothing is wrong with the dishwasher, and I spent $900 on the purchase of dishwasher. I am so traumatized by this experience, I have stopped using the dishwasher altogether. Save yourself and go with another company!

This is the worst machine I have ever owned! It cannot get through a single cycle without an error being displayed and the washer shutting down. It takes hours to do one load of laundry. Will never buy one again.

I originally purchased a 28 cubic foot French Door LG to replace a 28 cubic foot Samsung. Due to the construction of the LG, the drivers were unable to get the refrigerator in my door. I had to then search for another LG and ultimately had to purchase a 24 cubic foot. Very poor in terms of interior space and not because of the cubic foot size, because of the overall design.

We purchased our Kenmore Refrigerator in April 2010. The door gaskets/seals continually fail. Sears has refused to replace the refrigerator. The door seals have been replaced 5 times now in the almost 4 years weve owned it. The problem is the door gasket/cam/holder design. Without a redesign of these parts, they will never be able to actually fix the problem. All they can do is replace the parts again. Now Im at an impasse; Looking at the refrigerator reviews and problems, I dont think there are any Good refrigerators made anymore. Our original GM Frigidaire lasted 27 years with approximately 5 replaced defrost timers in that time before the compressor gave up. How did things go from lasting 20 years to lasting hopefully 5 with the new appliances? Even the appliances made in the US dont seem to last anymore. Im very frustrated and angry with the situation. Were currently looking at going with a Sub-Zero refrigerator.

LG True Balance - We had the washer for only 8 mos. It stopped agitating. We reported the issue to the 800 number on the machine. They sent a tech the next day. Finally at 7:00 pm they arrived. First the problem. 15 mins after he left the whole bottom unit came off. Called them again. The next day they sent the same tech, this time he said the part is bad and will need a week to order a new part. We thought we were getting a top of the line washer. Further, he doesn’t balance correctly... as it is suppose to auto balance. First time buying LG. Very disappointed with the product and the service. To have it break in 8 mos. To go without a washer for two weeks with a family is unacceptable!

I just purchased new LG appliances about 4 months ago. All are ok except the dishwasher. There are two main issues I continue to have. The bottom rack continues to come off track and it appears the design of the dishwasher does not have a large enough track to keep the wheels on track. I continue to have issues with the dishes not getting clean. If we do not pre-rinse the dishes completely, they will come out dirty with the residue dried on. I generally use the normal cycle, which takes 2 1/2 hours.I called customer service and was told that the normal cycle is designed to reach a temperature of 96 degrees and have a moderate spray intensity. The agent further explained that this is not a sufficient wash cycle to clean dishes unless they are completely pre-washed! She recommended using Power Scrub, a cycle that takes close to 3 hours, or adding in addition rinse cycles to The normal cycle. I am so disappointed that I spent over $700 on a dishwasher that is not designed to wash dishes! Please DO NOT make the same mistake.

The linear compressors in these refrigerators are junk. They are so bad that there is a class action lawsuit against LG: **. LG also makes some of the Kenmore refrigerators. I have a four year old Kenmore refrigerator that cost me $1,600 that is now an expensive paperweight. Stay away from LG and Kenmore refrigerators!

I have an LG Stainless French Door type fridge. The fridge is 5 years old. Earlier this summer it stopped making ice, the freezer went to 35-40 degrees, the fridge went to 35-40 degrees. I called LG and they gave me their local repair company to deal with in scheduling the repair. They have been to my house 5 times, replaced the compressor twice along with other parts. I had to pay $600+ for the labor and parts that werent under warranty. It still doesnt work. My wife called LG and they said there is nothing more they can do. Im out $600 and a fridge. Lousy product and a Lousy Company!

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

I bought a LG Refrigerator with Linear compressor on 2015 and last May 12th it stop cooling, I called LG service support and they told me one Technician will be checking the unit on May 25th, I had to be off from my job 1/2 day and the guy never came, I called LG again asking what happens with the tech and they has no explanation why the tech never went to check the unit, they asked me again to wait 3 to 4 more days so they can try to find another repair shop locally and suggested if I can get one close to my area they will pay for the parts and labor.I found one repair shop with a open appointment for the next day and after I called LG to confirm the appointment they denied the Sears shop because they has to pay an additional amount for their first visit, I had to wait 4 days and today called again and they says I have to wait 3 more days because one of their shops rejected the order??? This is ridiculous. Why customers has to be dealing with this kind of incompetence, 2 weeks without a refrigerator with children at home and with this pandemic forcing us to go to the stores every day is not what I was expecting from the LG company. 2 weeks later and still I have no solution for repair this refrigerator.

After multiple breakdowns, LG accused me of buying a used defective refrigerator. The French door unit was purchased NEW at Home Depot. LG finally claimed that there were duplicate units out there with the same serial number, and that I had received the good one. How can there be duplicate serial numbers, where one unit is a defective unit? Very suspicious. Departments of Consumer Affairs in three states got involved, and the New Jersey arbitrator was so exasperated with LGs tricks that he advised me to take LG to court.

I too had purchased an LG top load washing machine and dryer combo model WT 5070cw. This is the second one in less than three yrs. We are having problems with wash cycles severe noise and spin cycle not draining clothes. Keeps filling up with water. Constant UE reading and it spins way too fast. Had been on the phone with LG company several times. Finally got them to send a repairman out to fix it. A week later still not fixed, they are saying warranty ran out. Got back on phone with LG, got a lady I dont understand no English, promised me a callback, ya right that will happen. I do the calling not them, so I have contacted US CONSUMER PRODUCTS SAFETY COMMISSION, AND GENERAL ATTORNEY. Im sick of all the promises. I want something done, I think this product should be recalled, and LG should be responsible enough to claim their problem. I will not throw away $2,859.78.

LG side by side refrigerator liner compressor - Just 1 year and 7 months, no cooling, warranty, just a year. I called LG, the compressor has a warranty for a few years, but a technician and diagnostics fees more than $300 plus more parts as needed. If you call for some companies, nobody wants fix LG. $1500 WASTED. Buy another brand. I recommend to everyone dont buy LG.

We purchased a $2000.00 refrigerator from Lowes a week ago and we already have to have the repair man out to fix a leak. He came to the first appointment right on time, diagnosed the broken line, and said he would order the part and call when it came in and to set the next appointment. Great! Well this was on Tuesday, it is now Saturday. I decided to call to see what is going on. I got a hold of the customer service rep and he advised me that the appointment was set for today being Saturday, between 1 and 3. I let him know that I had not received any call to set up any appointments, but OK Im home. It is now 5:30 pm, Saturday and no repair man, no call. I called Customer Service and the rude woman on the phone said he will be there between 1 and 5 pm. I explained to her the time I was told and she proceeds to argue with me, so I bit my lip and said OK. I called at 5:45 pm because we are getting ready to make dinner and didnt want to be in the techs way and him in ours. I believe I got the same rude person and she said he will be there when he gets there. Lessons learned: (1) dont purchase anything from Lowes (Lowes did say I could bring it back, which is a hassle because it is full and I dont have anywhere to put the food); (2) dont buy anything from LG. Horrible customer service.

Over time, the heat from the dryer has warped the plastic lint trap so that it doesn’t fit. The lint trap sticks up just enough for clothes to get caught. Because the dryer doesn’t shut off when this happens, it rips the clothes. I bought a linen bag for items with straps but the lint trap grabs anything- sweaters, button down shirts, shorts. I have spent too much money replacing clothes. I bought this product from Home Depot. I made the mistake of reading a Home Depot review. Never again. I’ll be buying a new dryer.

I bought LG washer/dryer from Best Buy and had the 5-year service protection plan. I have had leaking problem and had Best Buy out two times. Two weeks ago, the washer started leaking. I found plastic pieces in cleanout. I contacted LG, who referred me to A&E Factory Service (nationwide). I called and they returned my call on a Monday. I then made appointment for Thursday. They called that day sick, so I had to make another appointment a week later (earliest and now 10 days after speaking with them). I called LG, who referred me to a local company. They came out the following Monday (now over one week). They turned the washer on and said the lifetime warranty stainless steel drum is warped. I said it is hard to bend them, so was it an original problem? They said it caused damage to seal. After paying them for diagnostic trip, he said I have to pay for all labor and any other part, except wash drum. Okay, he approved using washer if I was okay with small leaking. Appointment was set for three days later. I used the washer and it turned into a gusher. He came back that evening and said that drum ripped front gasket. He will pay for that. Meantime, I called LG. They said that drum suddenly becoming warped is not likely, but it could happen. I said it has been this way since we had it. It has always been loud and it vibrated more than our old Maytag but we had to leave it at the old house on sale of house. They said they will cover drum, but nothing else. Tech came out on Thursday (this past) and opened up washer. (Finally, he actually opened to look at all of it.) The drum was so warped that it cut open (gouged) a hole in the outer plastic drum (front section). It had a circular gouge around the almost complete perimeter. He told me that part is no longer available because washer was over 7 years old. It was made in 2005 and I bought in 2006. He told me to buy a new washer. After he left, I called LG who said that part can be bought as an aftermarket part but they do not make the original part anymore. Swell. They gave me names of two parts suppliers. Part is $100 but has to be mailed at an oversize part ($50). I called service company to tell them it is available. They called and placed an order. On Friday, next day, part still was not shipped to them. I cancelled service (now estimated to be over $400) and bought a new Whirlpool set. LG refused to take ownership of problem that was caused by a lifetime part and they admitted that it was likely like that from beginning, but would not say 100%. Theyre out. They told me I should have noticed something not right, even though I had Best Buy out two times. I called Best Buy and they told me their service is a plan not a warranty. If there was a lifetime warranty issue, they would have had LG fix it, not them. Now my problem went on for two weeks with no conclusion, other than me cancelling service and throwing that piece of junk out. The company I called recommended the Whirlpool because it is US made. They said the biggest problem with LG is that it is all Korean or Chinese made and parts are difficult to come by. No kidding. Manufacturer is only obligated for 7 years per them and LG. If you want your machine to last more than 7 years and you paid big bucks for it, look for something other than LG. They will not back up their products in any way feasible. I understand warranties but when a lifetime-warrantied product is the culprit of a major problem, dont blame the customer for not knowing it was an issue, even though a service tech they recommend doesnt catch it either.

First, the compressor went out in our LG refrigerator that is only 5 years old. We had LG come fix it. They billed us for a tech to just walk in the door. The first tech had to cancel so they sent a different one. However, they billed us for both technicians. This was on Jan. 23. Five phone calls later, lots of being told to be patient, and being given the runaround, its now Feb. 28 and we still dont have our refund. This is stealing. Be warned, LG has horrible quality and they steal money from their consumers. We will NEVER buy another LG product.

Updated on 09/09/2019: In mid June the compressor on our until went out. Repair technicians came and replaced the compressor. That lasted 2 weeks and they had to come again and they replaced a hose they said had a pin sized leak. 2 weeks later the unit failed and a different company came to check the unit. He cleaned out some things and refilled refrigerant. Well 3 weeks after that it failed again. The technician advised he didn’t know what was wrong. He thought replacing the compressor again along with the coils might help but wasn’t sure what was wrong with it. All he did was refill refrigerant. LG promised us that the 4 call would be the one to determine if our 3.5 year old fridge was repairable. It did not cool and we have thrown out countless hundreds of dollars in food.LG is now telling us to call back tomorrow and they will send out a different technician to see what is wrong with it!! OMG!! LG, your refrigerators don’t work and you know it. Mind you it takes anywhere from 5-7 days for a technician to even come each and every time we have called. We live out of coolers and are completely frustrated with LG! I would never advise anyone to purchase an LG refrigerator.Original Review: Our few year old, expensive refrigerator/freezer stopped cooling in early June. We contacted LG and they sent out a repairman 3 days later who did not have a compressor in hand and had to order it. So over a week after we called our refrigerator was fixed, BUT, for now only 2 weeks then it died again. The repair people came out and said there was a pinhole leak in a hose and they replaced it and put in new refrigerant and so on. Well, it lasted 2 weeks again and a different repair company came and basically said he would clean out the hoses and he refilled the refrigerant. It had lasted 3 weeks this time!My fridge has been at a solid 69 degrees and the freezer at 55. It has taken over a week to get someone here. LG claims they will replace or give a refund for the fridge this time. I have thrown out several upon several hundreds of dollars of food. Lg knows they have a defect in the linear compressor and they just need to replace the refrigerators that have issues. Each time we call it has taken over a week to get it fixed and it seems like it’s only a temporary solution.

After reading review after review on this site detailing the same issues I have had with my $3000 LG French door refrigerator, I will not waste time with detailing the issues I have had with this trash LG product. Same no-customer-service response from LG; the service company they gave us hasn’t worked for them for 2 years! We finally had to go directly to Home Depot to get a service repair person to come and look at our refrigerator. It has been two weeks without my refrigerator and hopefully it will get fixed today. But according to the other reviews that I read that may not be the last of my problems with this refrigerator. I am not hopeful. This is the second LG refrigerator that has had this problem; Home Depot, who has pretty decent Customer Service, replaced this same exact refrigerator one year ago. That refrigerator was only a year old when this exact same problems of the compressor going out occurred. The repairmen who are here today said they have been extremely busy lately repairing LG refrigerators with this problem! I am SO frustrated! I feel like someone has stolen thousands of dollars from me! DO NOT BUY LG PRODUCTS!!!

LG has the worst customer service Ive ever experienced. The ice maker shorted and caused a fire in the freezer. The potential was there to extend into my home and cause major damage. In a nut shell, LG feels that because the fridge is out of warranty they wont do anything about it. After seeing pictures of the damage, they said it wasnt a manufacturers defect and things eventually begin to fail. Please consider another brand if youre buying a fridge. LG couldnt care less about a dangerous event, or working with a customer to resolve an issue.

I have an LG gas dryer, model# DLG2102W, and it leaks gas dangerously in the middle of a cycle. The gas initial comes on and ignites as it should. I recorded and tested this. At first, on a cool machine, the gas valves opens without igniter, causing it let out a lot of gas. This happened after the first 10 minutes. I turned it off, while the machine was already warmed up, I ran a new dry cycle. The gas ignited as it should, but then when it turned off after it reached a certain temperature, the gas valve opened up after a few minutes without the igniter coming on to light the gas. Instead it just spewed a ton of gas out. This is very bad. I reached out to LG and no response yet. Ill be posting the video on youtube. Heres a guy that had the same problem. **

LG Model WT5101HW - Had to replace the agitator in my 2 year old top loader washing machine. A few months ago there was a software update to correct unbalanced loads. Now the screw holding the agitator in place came undone. (It is held in place with a substantial LOCK washer). The agitator came loose and the plastic gear which drives it became stripped. The result was that it came completely unattached from the drive gear. The LG service man said he had never seen that happen before. I paid $189.75 for the part and repair. As the service man was leaving, I checked the mail and discovered a recall letter from LG concerning my washing machine due to excessive vibrations. Guess I know how the agitator screw became loose now! Called LG and after 1 hour of waiting and answering questions, they said they will have to get back to me about whether I will be reimbursed for the repair. I will keep you posted on developments!

I order a part (freezer fan) for my refrigerator (7 years old) on 10-21-16 and is in manufacturer backorder until according to LG, 12-31-16. After several calls to LG customer service (first call answered from Philippines) without answers. Today I call LG parts. They transfer me to east coast parts authorized store (NOT LG) and they gave me the 12-31-16 date. When I ask why take too long she said because the refrigerator is old and they do not stock parts from discontinued models. Sears sold 750 of this failing fans. That means they have a quality problem with the product and should have stock to resolve the inconvenience. Recommendation STAY AWAY FROM LG PRODUCTS.

I purchased a LG refrigerator 4 years ago. Besides the fact it takes 2-3 weeks to get an authorized service call (not after a major catastrophe or storm, just in general), its going to take another 2-3 weeks to replace the compressor. The part is covered under LGs 5 year warranty, but the labor is roughly $600-800!! Thats outrageous for a 4 year old refrigerator thats supposed to last 14 years. I will NEVER buy another LG appliance again.

The shelves fall off. I replaced it with new but it still has a problem. The water leaks onto floor from bottom freezer (has ruined my floor and cupboards). The water spout doesnt work. I shut off water to the fridge but it still leaks.

LG LFXC24726D purchased Nov 2015, sealed system failure Aug 2018. Sealed system parts under warranty but not labor. Doesn’t matter, because every authorized LG repair service we call refuses the appointment because LG owes them for multiple warranty parts reimbursements! What good is a warranty if no one will honor it? Need to stay up late to find a commercial for one of those class-action law firms. LG fails to stand behind their products. Meanwhile, it great to have spent thousands on a fridge and then have to revert to a dorm fridge.

Lg is a big brand that they have quality products. I love LG appliances better than I like the phones. I have the lg stainless steel fridge that has double doors. I feel as though the company gave us a great item! The item was thought out and delivered in the best condition available. We love the fridge, it holds so much stuff and blows pretty cold! We have plenty of storage for produce and frozen. If I would update anything it would be the size of the fridge. We love big spacious fridges. Again, you get what you pay for.

I love my 2 oven gas stove all for except the knobs on the front of the stove turn on if bumped and lets gas into your home. My husband can’t smell so it is very dangerous. They need to figure something out with these knobs!

I have a front load washer that I hate. I am the only person in my home and doing laundry requires me to wait two weeks or more to collect enough clothes to even get a slight bit of water. Stupid. I would go back to my old top load, water in tub washer from Kenmore.

I purchased a washer dryer from Sears. One year after buying the top of my dryer all lettering to set your dryer was gone. If you took cloth you could wipe it all off. That cover was replaced then I noticed the washer doing the same thing. And the new top put on dryer was losing all its lettering. I was told baking process, caused all the lettering to go away. The rusting of the unit is another subject not yet been told. I have a old Maytag 15 years old all lettering on it. I have never owned or seen anything worse than the LG. If they are so proud of the name it will wipe off also. If I built this washer and dryer I would not want my name on it and I guess they didnt either. Also the Odor from mold when you open the door after clothes been done will take your breath away. I leave the door open, and that dont seem to help.

I have been an LG customer for very long with almost all appliances being from LG. However my dishwasher problem has disappointed me greatly. I have an dishwasher model D1452WF which is my 2nd LG dishwasher over a period of 15 years. However after 4 years of using D1452WF, I noticed start of rusting of both the upper and lower racks/trays. I thought it was just a minor issue and continued using. But now after one more year, I have noticed that the rust has increased. The spares racks cost around US$215. I am really disappointed. What is the use of a 10 year motor warranty when the inside trays start rusting much earlier. I use salt regularly to soften the water. I have no other problems with the machine. So there is no point in buying such an equipment unless they make reliable parts as well.

Purchased appliance 7/06/2017 from Lowes. When bending near dials on front of range, they turn on easily at one time causing plastic on burner to melt & stick. Unable to remove since burned into top of range surface. Would be better styled with 1 large burner & 1 small burner in front & same in back of surface. In order to use small burner, dial easily turns on. This range compared to my other range, seems to splash oil more around surface. Must keep lid partially on cooking pan so as not to have this occur.One 10/21/18 called company due to right front burner not cycling down. My 1 yr. guarantee ran out few days before. Company sent repairman at no cost to me on 10/23/18 since guarantee just ran out. This was truly appreciated by me. I also made mistake ordering this style of range since it was not self-cleaning. Very upset with myself since I have disability make it difficult to bend down for long length of time to clean it myself. My wish is that dials should be at back of range & burners in different positions on surface. This would also would be a safety factor for small children in home.

My LG black stainless steel refrigerator all of the paint is chipping off - not a year old yet. I am very disappointed in this product and would like my money back for all because I feel the others will start chipping as well. They have already replaced two drawers on the ref. and now the French doors are chipping. I am very dissatisfied with LG black stainless steel. I still need to buy the dishwasher and the washer and dryer but I am afraid that all of the paint will chip off of those as well. Would not recommend LG black stainless steel to anyone.

Have an LG French Door Refrigerator. After 18 mo. the compressor died. It took LG 6 weeks to figure out that they could not find an LG certified repair technician in our area. They refused to tell us how they would respond, and then gave us a refund, but refused to repair/replace the unit. They do not answer calls/faxes, and do not seem to care about their customers. I spent a total of over 20 hours on calls/emails/faxes. Every call involved 15-35 minutes on hold before getting to a live person. They kept passing me from one department to another. Totally frustrating experience. Would never buy LG again.

I cannot wait to buy a new dishwasher. This LG inverter direct drive DOES NOT dry dishes, glasses, utensils, nothing really. Water is often left standing on the top of dishes and glasses. The smell coming from the dishwasher is something Ive been working hard to get rid of to no avail. Bleach, vinegar, you name it, doesnt fix it. As of lately, my dishes are not coming out clean either. I always rinse my dishes/utensils before placing them in the dishwasher. I actually questioned myself if I even ran the dishwasher because of how dirty they came out-and it did run! At this point, Id rather just hand wash my dishes to know they are actually clean and dont come out smelling terrible. The only plus to this dishwasher, is that it is quiet. Id take a louder dishwasher that actually does its job over this quiet one!

Called LG about peeling paint and rust around bleach dispenser on my top load, state of the art(??), WT5170HV washer that was purchased in March 2013. Was told peeling paint is not covered but for 1 year!! My first and last LG purchase and would not recommend LG to ANYONE.

When you pay $3000 for a refrigerator, you do NOT expect it to break down within two years... I bought the LG LFXC24726S at Mrs G in July 2015. In July 2017 the refrigerator stopped cooling, no ice or no water. Even with the extended warranty it was two weeks before svc was available... The day of svc... The svc man could not move the refrigerator to put the part in... And now they want $120.00 extra to send a second guy to help the one guy to move the refrigerator. What nonsense! The refrig should not have broken DOWN!!! LG doesnt own it. Mrs G doesnt own it... Jersey Appliance service doesnt own it. I have a BROKEN UNREPAIRED $3000.00 LG refrigerator that is only TWO YEARS old.

I have an LG front loader, and have to run the machine 3 times in the very dry mode in order to get the clothes dry, and clean the filter after every cycle which does not catch all the lint. Actually, most of it goes into the chamber that has to be cleaned often with a special vacuum cleaner wand! This is by far the most worst and most expensive dryer that Ive ever bought! Ive had problems with all the LG appliances that Ive bought, and WILL NEVER buy any of their products again! Actually, I hope they go out of business, which will stop them once and for all to give people so much grief by spending more money to have them fixed, not to mention the useless time spent on their so called Customer Support!

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

I purchased a brand new LG refrigerator in December of 2015 from H. H. Gregg (who went bankrupt shortly after my purchase therefore making the extended warranty null and void). Sunday morning September 23, 2018 I woke up to find a puddle in front of the freezer compartment (its a side by side). I opened the freezer to find everything defrosting rapidly. I put everything in the refrigerator side (which seemed cold). Within the day I realized the refrigerator wasnt working either.The next day, September 24th (my birthday) my husband called an appliance service person (Coastal Appliance) who came within the hour. The technician, Mark said it was the linear compressor 134A that failed. He said morally he couldnt fix it because the failure rate on this part is too high and too expensive. After checking on his phone he said the parts and labor would cost approximately $1,000 and it would only fail again at some point. He suggested we purchase another refrigerator not an LG or Samsung as they both use the same compressor. I feel like I was scammed by the LG Refrigerator company. I paid thousands of dollars for this refrigerator and I should be getting more than 2 years and 10 months of service from it.

I want everyone to know how LG handles their two year warranties. My unit was in use for 9 months before dying. Oh and this is not the first problem I have had with other LG products. So, HERE is the email they sent me today after spending a tremendous amount of time on the phone with them already. Anyone that knows me knows that I DONT have time.We are sorry to learn that you recently experienced a service problem with your LG Product. In an effort to demonstrate our concern, we are offering you reimbursement equal to the original purchase price as shown on your sales receipt. This reimbursement certificate is valid for ninety (90) days from the above date. In order to receive your reimbursement, please carefully follow the below instructions. 1. Purchase a new LG Microwave product from an authorized retailer within the next ninety (90) days. 2. Remove all of the manufacturers model/serial number label(s) from the back of the old unit, tear/cut in half, and affix each half separately to this letter below. 3. Please upload a copy of this signed letter along with torn labels to the link provided.Once we have received your letter with the copy of the new units receipt and attached label(s), we will validate/process your claim and issue a check. Please allow a processing time of 2-4 weeks from our receipt of the above items. LG is committed to exceeding the expectations of our customers and once again we apologize for any inconvenience you have experienced while your LG product was out of service. By signing this letter and including a scanned copy of the manufacturers model/serial number label(s), you confirm that you are the authorized owner/user of this product. You also acknowledge that upon receiving your reimbursement you will properly dispose of the old unit compliant with local law and EPA regulations. Further, you agree to save and indemnify LG of and from any and all expense arising from the use and improper disposal of the old unit.So, everyone needs to know that THEY WILL GO THROUGH THIS IF THEY BUY AN LG PRODUCT. THEY ARE ACTUALLY TRYING TO FORCE ME TO GO BUY ANOTHER LG BEFORE REFUNDING and if I did do that, which I wont (!!!) I am absolutely sure they will find some error and say they never received it and that will be the end of that. BUYER BEWARE.

I was so glad to add a new stylish refrigerator to my kitchen. Counter depth, window that lets you see inside the fridge, an extra door to open for just drinks. AWESOME! I told my friends, they were glad I updated my kitchen. Well none of them want to hear about how much LG is a terrible product. I had a refrigerator delivered and it did not work properly, had a second delivered, and it was malfunctioning, took two days off work to it serviced and it still does not work. The customer service is horrible. They know how say, That is not our protocol. Instead of LG, buy a cooler and ice. Your food will stay fresher.

I thought LG was a reliable brand so we purchased a brand new refrigerator in 2015. Starting this year the food has not been kept as cold and the defroster keeps failing to the point where the fan keeps rattling due to ice build up. Been dealing with the issue for months and still waiting for the issue to be resolved via a technician who says he is so inundated with LG refrigerator problems, he can barely keep up with the demand. He received several calls for appointments even while at my house working in my refrigerator. I’ve basically decided to continue try fixing this fridge and using it as a beat up back up fridge now in the garage. I will be looking into other reliable brands to replace the refrigerator inside the kitchen. I’m tired of my food going bad and having to unplug the fridge every 2-3 weeks to defrost until the issue is resolved.

Model: LFX28978SW, 3 French Door refrigerator. Less than 10 years old. - 1st month: Plastic guide piece in ice dispenser chute broke off... Ended up mixed in with crushed ice. - 2 years: Mullion spring--a stainless steel spring--broke. - 4 years: Had to replace water valve assembly. - 9 years: 2 mullion spring broke... again... Lucky I bought 2 springs when 1st broke. I could see that it was a weak part and would likely break again. - General: Door seal around mullion torn, both sides. I certainly wont be buying any LG product after this experience. Ive had 3 other reefers; 2 have lasted 2+ decades and one, a KitchenAid, lasted 30 years.

This is the 4th appliance (6 in total) that is nothing but crap! The model # LRE30453SB is the range that we own! I have had a technician out 4 times in 7 months to fix problems! The sensor has been replaced twice and the brain box once, and last week (11/8/2012), they were back again because of the same problem (sensor). This time, they put goop in the back of it to keep it from making the sensor noise. All I want is to have decent appliances! Luckily for me, this range has an extended warranty! My fridge wasnt so lucky. Well, I should say we are so lucky - $500 in medicine and food wasted! LG doesnt care! They wont do anything! The list goes on and on for ** appliances! The dryer and washer have both had to have repairs to them within the first year; the range, 4 times in 7 months. Now the fridge! Something needs to be done! This is a lot of money that I dont have to replace the food lost, and potentially new fridge! Do something.

Lg top load washer - Every time I wash my white clothes I cringe, because I know that the next wash is my color clothes and thats when my problems begin. Nine out of ten washes one or two article of clothing have bleach mark on it. This machine is destroying my clothes.

Have a LG refrigerator that is 2 1/2 years old. Warranty for parts is ten years. It stopped working 9 days ago. Called LG and they referred me to A&E Factory Service. Called and made an appointment. Looked at Google reviews and 580 reviews and a 1.1 rating. Worst was do not let them in your house. They came out, ordered three parts, had to set another 4 hour window for an appointment. After 5 1/2 hours yesterday, he said it is working and left. Checked this morning and is still warm and now vibrates loudly. So now another five hours stuck at home tomorrow while they attempt to fix it. This company is who LG uses so when not if yours breaks but when this is who you will be dealing with. This will be a total of 15 hours waiting on them and over one hour on the phone with LG.This is an independent repair company who said almost all their calls are on LG refrigerators. LG has been a total waste of time dealing with. They truly could care less about me not having a refrigerator now for two weeks even if it is fixed tomorrow which there is ZERO chance of that happening. Talking to retailers because I am buying another refrigerator and certainly not LG. Salespeople confirm this is a common situation. Was referred to LG Executive Services who will not call me back. You have been warned. The repair company did state because of their known issues with repairs that I would get a one time free repair meaning would not have to pay for labor. If that is not a red flag.

We purchased our home in 2/2015 which came with LG washing machine purchased in August 2013. Machine started showing UE/balance error by September. In first call to LG, we were told we needed to level machine. We did so, but machine was already leveled. Soon after, UE warnings began to appear during sheet washes and tub cleans. If we are not on top of the cycle, machine will run for hours spinning and then refilling then spinning again. Called again and told since we were out of two-year warranty we were responsible for call and repair. Technician recommended by LG said circuit board was gone and would cost $300 for part. One more call to LG, and we were told they could do nothing for us. Technician said to just purchase new machine as we would be throwing good money after bad. So we are replacing two and a half year old machine that was used since purchased by two owners who were retired couples and have minimal washes. A huge piece of junk. I would NEVER purchase an LG appliance again.

The dryer is efficient however, the front loader filter that is located inside the door, requires constant monitoring for tears and dismemberment of the felted seal. This prevents the dryer from either being more efficient or rendering a timely and efficient manner in drying the clothes. We have noticed that when we attempt to fix the felt, and a proper seal is achieved inside the dryer, the clothes dry quicker and more thorough.

I love the way the oven cooks. It is my first experience using the glass cooktop. Still learning. Would have liked for the air fryer basket/tray to be included rather than having to special order it.

I chose the LG refrigerator because I had done a lot of research and it was the best one of all. It is large and can hold most of our groceries with no issues. All I wanted it to do was hold groceries and it has more than met that expectation. It has a door that separates and lets you have more storage for more items. The freezer is huge and has a lot of room. I am able to find things I need quickly and easily. It is the best refrigerator I have ever had. Its nice and I am very happy with it. I cannot think of much I would want to improve. Maybe making the ice maker faster is something as it can be very slow and I am impatient. Sometimes it doesnt stay as cold as I would like but it is very easy to fix.

I am in the middle of what all the other reviewers have said about LG. I am so frustrated that I just had to tell somebody my story. My 1600.00 French Door Freezer on the bottom is nine months old. It just stopped working. I have talked to LG 3 times and get the same answer. We have only one repair person in the area and he cant see it for 3 weeks. I have talked to Home Depot where we purchased it and they said there is nothing they can do for us. I have spent one week on the phone and from what I am reading it looks like I have a long road ahead. Never will buy another LG anything. We are living out of a college dorm sized refrigerator in the house and our old Sears Kenmore in the garage. My 87 year old blind mother lives with us so needless to say this is difficult for her. I can only keep the things she needs in the house. PLEASE if you are reading this DO NOT buy LG.

I originally chose LG because of the price but over time it became a great brand that was totally worth it. I was expecting much less from LG but they far surpassed my expectations. I like the ice maker and smartphone functionality, its pretty nice. I can connect it to my phone, play music on it, pour the water to almost any temperature nearly instantly, open sections without touching it, and more. I like all of it, my refrigerator has so much functionality I couldnt imagine switching to anything else, except maybe the Samsung one. The price was good. The overall fridge is just perfect.

I had the same problem with one LG knob on my $2,000 stove. One quick phone call to LG and they immediately shipped me a complete set of new knobs that arrived in under 10 days. Way to go LG for taking care of your customer and recognizing the issue with the plastic stem on the knobs.

Friday I lost my refrigerator, call up consumer and was told to unplug the ref and was to wait two min but still did not work!!! So the called for a service call and when they told me I had to wait to Oct 1 for appointment I lost it. I have to see what Home Depot is going to say where I bought the extend warranty from. I write more later. Hope to get good news.

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

Purchased 823.00 dishwasher that is now 9 months old and has not worked for the last 4 months. Repairman has been here and ordered parts that are on national backorder and they still cannot give us a expected day of repairs being completed. I will never purchase or even recommend purchase of any LG product from here on out. Thanks for the nightmare LG.

LG French Door Refrigerator LFX31925ST - Lifes not Good - Lucky Goldstar. I purchased an LG French Door Refrigerator LFX31925ST in Oct 2014. Immediately after it was delivered, the control board had to be replaced (under warranty). Shortly after the 1-year warranty expired, the unit started making a loud propeller-type noise and stopped cooling on a Friday afternoon. We had to cook the food that was thawing from freezer and throw out a lot of food from fridge.We had a bout of food poisoning from refrigerated food that apparently had spoiled, so we threw it all out. After 9 days without a refrigerator and living out of an ice chest, the unit was repaired. The one year warranty had expired however the 10-year warranty on the compressor was still valid. Only one issue, the 10-year warranty on the compressor covers the compressor part only, not the labor or coolant. So the compressor, which has a $130 cost per the tech, cost me over $250 in labor and coolant.Now, less than 90 days later, the fridge started sounding like a turboprop airplane that we cant even watch TV on the same floor. This is the same symptoms as before and after spending 30 min on the phone with LG customer service rep Carl, in the Philippines, who asked if I approved to accept charge up to $200 for service call. Are you kidding me?!? I have an appointment with service tech this week which will hopefully cover the repair under warranty. No more LG for me, ever. They are still Lucky Goldstar to me and still operate like the same company that manufactured Lucky Goldstar branded microwaves for Walmart not long ago. Anything but LG. Never again.

We bought an LG refrigerator in October of 2015 when we moved into our house and had no issues with it for the first 4 years and now it has been nothing but problems! The refrigerator continues to go through periods of not keeping foods cold in the freezer. The issue has now moved into the refrigerator as we awoke this morning to our ice machine which had melted all over our hardwood floor. I have called technicians in the past and they have been unable to help and now when I call no one is willing to service the refrigerator as it is becoming a common occurrence and unable to fix! I would not recommend LG unless they find a way to fix this.

We bought the top of the line LG Front Load Washing Machine 3 years ago. We had a repairman out 1 mo ago to service our LG dryer and while he was here he said our washing machine was about to go. He pointed out the loud noise we heard was from the drum that was about to disconnect from the machine. One month later, thats exactly what happened. When I called LG they said the drum was covered but the service was not. I called two of the recommended service repair people and the estimates I received were $695 and $800. I called LG back and asked if this was typical of a 3-year-old washer. I was told it was not their fault that I didnt buy the extended warranty! They do not stand behind their products!

I bought an LG washer and dryer based on consumer reports/reviews, but I was sorely disappointed. Number 1 problem: Any and all clothing regardless of age, material content, or color emerges from the wash cycle looking like **. I never ever have experienced such rapid and profound deterioration of clothing and linens! It is heartbreaking to see my familys entire wardrobe worn away to the point where I am embarrassed to dress my children. These were items which looked brand new with repeated washing in my old machine and brand new high quality clothing never worn by anyone yet ever! It has extreme wash wear even with minimal HE detergent in a medium size load with extra water and slow spin speed on delicate ones. In addition, when it arrived, it was poorly color matched so the two appliances looked awful side by side (one crisp white and one grayish white). For the first week of washing, the machine stank like chemicals and it transferred to the clothing/linens. I managed to clear that up with repeated scrubbing of the gasket and religious maintenance schedule of hot bleach washes, leaving the door and detergent drawer open at all times when not in use. It was way too much work and heartbreak, especially considering the positive recommendations it gets from consumer sites and the price to buy it!

Purchased fridge a year and 1/2 ago. Just my wife and me home. First the piece at top of left door for closing broke off. Then a short time later, the cheap plastic for drawer slide broke. To clean fridge, you have to pull out of wall and pull plug, no turn off switch. I have heard several complaints about LG but because it was the only size that fit in our kitchen space, I thought I would take a chance. Darn sorry now.

This unit really fits into the flow of the kitchen. Shelf height is adjustable and easy to accomplish. Very helpful with holidays and entertaining. Great supply of ice, easy to use door dispenser for fast access. Easy to see what is in the ref. even when fully loaded.

Our old washer keeps on breaking down, so we bought an inverter washing machine from LG for around 305USD. The features are awesome. It calculates how much water is needed based on the weight of clothes that you put in the tub. You can set what kind of wash you want it to do depending on the type of clothes you want to wash (heavy, furry, light, undies, etc). You just put your clothes, turn it on, press a few buttons and wait for it to finish.

Its a great refrigerator. The only actual problem is with the French doors... they never seal shut and the door alarm doesnt go off to let you know. You have to make sure you push on them to make sure they are closed. The other problem is that the plastic on the inside cracks easily. Other than that I love it.

Recd LG washer on Feb 07 from Lg warehouse. Around 4 PM Complaint to HD (we purchase from Cambridge store). On Feb 08 that washer front door is leaking. When we spoke to LG they ask us to troubleshoot the washer by doing a tub cycle. We question why we should be doing all this when in fact its a brand new washer which came directly from your warehouse, (CSR are horrible and rude). LG then said they will send a tech out to look at it. We cant have it replace since their policy is complaint must be file with 48 hrs. Our complaint was file with 24 hours. Today is Mar 03 and I still have a leaking washer. LG service are extremely Poor. Products are Inferior. Will never purchase or recommend LG appliance. Dont waste your money. Life is Grief. Thats what LG motto should be.

Large enough washer to accommodate many items big and small, features make it easy to use. I love that the amount of water used is determined by the size of the load. I dont like that it doesnt have an agitator, but after standing and watching it cycle, Im confident is does it without it. If it had an agitator, this would be 5 star to me.

I highly recommend NOT purchasing any LG products. Customer service is pretty much nonexistent. From the day I received my EXPENSIVE, brand NEW washing machine. There were issues. LG will only keep sending service people and replacing parts in hopes that the product will work as expected. Any REPUTABLE company would have replaced the unit immediately. CONSUMER BEWARE.

Bought the LG front loading washer 4 years ago. Thought it would be better and more cost effective. I have been fighting a losing battle with the rubber gasket from the first year of use! I have followed all the guidelines; keep the door open after use and dry the folds in the gasket. I even leave a small wash clothin the gasket to soak up the water. I use the different products made for cleaning these washers (tide, etc.), but still the black mold and also the odor from the washer is really bad!!! It also takes 3xs as long to wash clothes, so I dont see the saving; maybe use less water, but using more electricity to wash! And, the spin cycle is really loud and the vibration is so bad, that it shakes everything from top of washer to the floor! Wonder if the gasket could be replaced? I will definitely, go back to buying a top loader, as this has been a huge disappointment! S/N 007KWGG06175 Model WM2050CW

When I first got my LG washing machine in two thousand and 10 all seem to work well, and then all of a sudden on certain items of clothing it leaves oil stains on the clothes. I just write a review showing that someone else had the exact same problem, with no luck in getting a response. I guess its time to buy a new machine.

I purchased a LG refrigerator from Abt Electronics in 12/15. Less than 8 months, the ice maker was not working. The manufacturer came out, ordered the part and had it delivered to my house the next day. He returned to install it. Then less than 18 months after purchasing the new refrigerator, it started making a strange noise. The next morning, there was water in it.Called LG and was told the warranty was up since it was over a year old to call Abt and use my extended warranty service. Called Abt, they diagnosed the problem as it needing a new condenser! Had to wait on the part. Returned a week later installed the condenser. Later the same day, the panel on the doorways showing an error code and the ice maker or water dispenser wouldnt work nor was it cooling in the refrigerator but the freezer was working. Used my extended service warranty again, had to wait a week to get the part and reschedule another service call. They came out to install the fan.I have now had all three major parts on this less than 1.5 year old LG refrigerator. What else can go wrong now? Thank goodness I had an old 30 year old refrigerator in my garage to use as a backup! Wouldnt ever buy an LG refrigerators again. Hoping this last five years! My earlier refrigerator lasted 22 years with no repairs. I just bought a new one since I had my kitchen remodeled!

My LG washer is awesome. Clothes come out perfect and appear new even after several washes. The different cycles accommodate your every wash need. Tub cleaning cycle is easy and perfect for maintenance. Great product!

LG WT1101CW Washing Machine. Dont Buy LG. Warranty Not Honored. I purchased an LG top loading washing machine a year and a half ago after my twenty-year-old Maytag machine made of steel with a solid lid that finally needed to be replaced. Within months of buying this machine, the plastic around the hinges of the lid began to crack and started to crumble at the hinges. The plastic is not holding up to the opening and closing of the lid on my unit. I had the lid and hinges replaced four times for the same problem. Once the plastic around the hinges starts to crack and disintegrate, the lid cannot close, and you cannot use the machine at all. Customer service assured me after the fourth repair for the same problem that the unit would be replaced as defective. The plastic on the new lid after 5 months is starting to crack again, so I called and found out that my case was directed to the Defective Return Team and they rejected the claim. They told me it has been over a year since the purchase and it is now out of warranty. I have been repairing this brand new machine within a few months of purchasing it. Home Depot says its out of their hands, its up to LG but LG has not adhered to their own policy that after three visits to repair the same problem, it is considered unrepairable and is considered to be a defective machine and will be replaced. They will now send a technician out for a fifth time for the same repair. Its not fixing the problem! The lid keeps cracking around the hinges on both sides. Poor quality, poor workmanship, cheap materials and they will not replace the machine, and now that it is out of warranty, they may not replace the lid when it cracks again and I will have a machine I cannot use that I paid almost $700 for. After experiencing this, I will never buy another LG product again.

Updated on 11/29/2021: LG kitchen appliance buyer please beware. Again, based on my experience, any potential buyer should do research on the dependability of the product and any posted customer experience comments before purchasing any LG kitchen appliance. I made a post 2 months ago on the unreliable refrigerator I purchased and the lack of customer service from LG. Shortly after that post I got action, but it has turned out to be just lip service. I have provided everything LG requested to get a prorated reimbursement for the refrigerator. I have been told on several occasions the reimbursement is approved and the check has been mailed. To this date, 11/29/21, I still have not received the check and I still have an unreliable LG refrigerator. The “promises” of me receiving a reimbursement, which come from as high up of the “liaison of the president”, apparently are meaningless. Bottom line is if you are planning to purchase kitchen appliances please, please consider my situation in order to avoid hours and hours of wasted time and frustration as well as money if you go with LG.Original Review: LG kitchen appliance buyer please beware. Based on my experience, any potential buyer should do research on the dependability of the product and the customer experience comments when something does not work like it should. We purchased the French door refrigerator in November 2019. We started having a problem with the freezer compartment getting too warm in April 2021. This is October 2, 2021 and the problem still exists. The customer service department scheduled repairs. Nine technicians from two different companies have worked on the refrigerator. Many components have been replaced including thermostats, rear cover panel and the mother board that controls everything. The problem revolves around the defrost cycle and the unit not being able to recover from defrosting. The compartment gets too warm, 41 degrees. The refrigerator compartment also gets to 41 degrees. Multiple times everything in the freezer has thawed and turned to liquid. Ice melts in the ice dispenser and runs on the floor. The issue has been escalated 4 times now. Three of those have been to the Defective Returns Department. They rejected the claim first due to “improper submission of the claim by their representative” and a second time because “the person handling the claim no longer works for the company”. I have emailed the President twice without a response even though his webpage says he will respond. My experience has been extremely poor and I still have a defective refrigerator. For $3,100 I expected a unit that would perform and last for a number of years. The company has no doubt spent near that amount of failed repair attempts. I’ve been told that my unit qualifies for either replacement or refund due to the number of repairs and due to the failure of the company to schedule repair within 14 days. This problem is a nightmare and has no resolution within sight. Life’s Not So Good with this kind of customer service and a company that does not stand behind its product. Buyer beware!

COMPRESSOR FAIL - MANUFACTURING DEFECT. I bought an overpriced LG refrigerator ($2500) in June, 2017 at Home Depot. It was broken by JULY 2019. Tough luck for me with no income and late stage cancer...it broke two weeks after the two year warranty expired. The part might be replaced by LG, but I am stuck with the cost and trouble of trying to find a knowledgeable technician. In my area (Raleigh) NO technician familiar with LG will work on them anymore because of these manufacturer defects! The LG rep set up an appointment with a technician - I had to wait over a week, AND they failed to show. I want to join the lawsuit. I get $12/week food stamps and lost all my carefully preserved and frozen food. There is NO WAY I can afford to pay a service tech for this and expected failures of other parts in the future. Watch LG’s “canned” response. They will do nothing.

We have had 5 accidents (two were serious nearly starting fires) concerning how easy the stove top can be turned on by the slightest touch, brush or bump. These knobs are an extreme danger to anyone that has one of these ranges in their home. I cannot understand why this range (LDE4415 st) has not been recalled or that LG has not developed a fix for this dangerous problem.

Have had the fridge about 15 years. During that time it required 3 repairs. Last issue was fridge compartment freezing. Technician was unable to identify or fix the source of the problem. Some plastic parts like vegetable drawers were flimsy and broke easily. Otherwise it was a stylish and good, quiet unit.

My boyfriend and I ordered a LG fridge online on June 25th for $1804.13. It was to be delivered on June 30th. My boyfriend left work to meet LG at our house. Two men took the fridge off the truck and out of the box and the back was damaged all smashed. My boyfriend told them we did not want that one and they took it back. LG never contacted us to when a new one would be delivered. I called them (on hold too long) and they told me they could not get another one here until July 11th. I couldnt believe it, I asked why so long and LG said that is the next date a truck could get to my location. I thought since it was their mistake maybe they should go a little out of their way for a customer, but no, there was nothing they could or would do. So 12 days without a fridge. We had to use a cooler just for water, milk and half for our coffee, buying ice constantly.We went out to eat a lot, which is really expensive. It was a nightmare! I called LG again and complained to a Manager/Supervisor and had to go through about an hour on the phone explaining the story over and over until I finally could get them to connect me with a supervisor and he was not very helpful but he finally said once the fridge was delivered LG would send me a check for $100.00 for my troubles, but I had to call back once the fridge was delivered. I asked why I had to wait and he stated that is their policy. I think they want you to forget about it once you get your new fridge. Well I didnt. I called back and asked for the same Supervisor, I did write down his name, Jerold. After being on hold again and explaining my story again to 2 different employees, I finally talk to Jerold and he said they will send me a check in the mail. Now it is Sept 6th and no check came in the mail.I called back LG asked to speak to Jerome, they couldnt get me Jerome, said they have a lot of Supervisors located all over and I would have to speak to whoever picked up my call. I was on hold for 20 minutes. A woman answered. I asked if she was a Supervisor, she said yes then she asked me for my phone # and put me back on hold for 5 min. She came back on the phone and said she didnt see my order. I then told her the whole situation and said maybe she should have asked me what the issue was before she put me on hold so quickly. She told me that there was no Jerome that worked there. I said it was the same # that I previously called, twice. Then I told her that the order was under my boyfriends phone # and I have the order # and the model # and sku #. She wasnt really listening, but looked up my boyfriends # and asked for the model # and said she saw no order for us.I couldnt believe it. The new fridge is in our kitchen that they delivered. I yelled at her, I just couldnt get over the way they treat customers. So I went on the computer and had a live chat on their website. The woman on the computer found the order under my boyfriends phone #. Maybe they should find a better way to keep track of orders (maybe by the order #) but she said that she had spoke to the woman, Supervisor, that I just got off the phone with and there is nothing they could do for me. Then said that they do not have a Jerome that works there and they do not give back any type of reimbursement or refund for bad service or unhappy customers. It is not their policy. I guess it not their policy to keep customers happy. It was their fault I went without a fridge for as long as I did. It was their fault I had to spend a lot more than I should have on food for two weeks, after giving them One Thousand Eight Hundred dollars.I think LG Supervisors do it on purpose, tell you to call back once the fridge is delivered, wait for a check in the mail, all tactics to make you give up. Well I didnt give up and it got me nowhere. LG also tried to say it was a Home Depot issue. Well Home Depot connected me to them, and why did a Supervisor from LG, Jerome, say he would send a check in the mail. I called Home Depot and they said they wouldnt do that, they would have reimbursed some of our payment. I have never been this angry but we spent a lot of money and hassle over this, and it is not over $100.00. It is about the way I was treated.

I’ve got 5 in my house. The oldest is 7 years old. They all work perfect. Well worth the money. I’ll never buy a different brand. Also rated very high thru many online outfits. The color, the the brightness and everything thing about them is great. My smallest is a 20 inch in my smallest bedroom. They go up in size from there. My 65 inch is the largest in my living room so I have a variety of sizes and she’s never once have I had to have them fixed. My newest one is 4 years old now almost 5. Thanks for letting me share my experience with anyone that reads this. Very satisfied customer.

LG needs to have a class action lawsuit filed against them or we all need to file claims against them in small claims court. We have most of the same issues as everyone else: Tromm LG washer and dryer. Washer model WM2277HW and dryer model DLG5988W. The washer smells like mold and always has. Slimy, moldy gasket, towels and bathroom rugs come out smelling like a barn, especially the washcloths. Soap dispenser does not drain properly; dryer does not dry. We have had multiple service calls and nothing gets more than a temporary fix or they declare they cant find anything wrong. These units were supposed to be the best and we have been putting up with them far too long.

Purchased the largest 110v LG Window Air Conditioner at Home Depot on January 9th 2013. On May 26th the Unit started freezing up. Contacted LG, it took 16 days to get a technician out to diagnose, then 4 days to wait for a new Condenser. 2 weeks later the unit froze up again. Called LG whom sent out the same Technician the next day and he stated it was low on refrigerant. This is a sealed unit that was ice cold on the day of the first repair, but he stated it was not fully charged, so he charged it. Three weeks later the unit froze again. LG stated they would send the same Technician the next day for a third attempt, and that if it could not be resolved they would then replace the unit. I was told the appointment time would be between 1 p.m. and 6 p.m. but after having left work early my wife waited there all day for nothing. The technician never called or showed. At 6:05 p.m. I called LG who stated not to worry he would be there some time that night. At 8:15 he showed up. I was there for this visit. I am a 30 year GM Technician and hold both ASE, Robin Aire, IMACA and GM A/C certifications. I watched the technician hook a gauge to the unit and the readings with the unit on was 60psi on the low side. They do not use a high side. The needle never waivered, yet the evaporator was frozen as were the lines leading toward the compressor. He claimed that the evaporator must be clogged. I replied it had been professionally cleaned the first time it froze up in May even though it was only 5 months old. He was adamant the unit could not breathe, so we took the unit outside and with a flashlight removed the evaporator and flushed the unit with a hose and found no debris, no mold, no dirt, nothing restricting the cooling fins. The water was clear and went straight through front to back and top to bottom. This stumped and confused the technician who claimed he did not know what was wrong. We reinstalled the unit and turned it back on and watched it start to freeze again the exact same way. I stated that where the freeze point ended had to be the point of an internal restriction debris, etc. and he stated that it must be a free floating internal restriction but had no idea how to fix it. So he wrote a note saying the system was fully charged and cleaned and he found nothing wrong. I was left with an A/C unit that still does not cool and freezes up. I called LG today, they had previously told me that after three repair attempts they would replace the unit. However today, they stated they would send a different technician who could give a different opinion, then they would consider replacing the unit. I was extremely upset and was beside myself with anger. First I was lied to about the time of the appointment, then I was lied to about third time repair attempt and they would replace my unit. Now I am expected to lose more time at work to be there for another repair attempt when they have failed in the last three to make a repair. There must be another way to resolve this short of buying another unit. I have a three year replacement plan with Home Depot but it does not start until after the year is up and that is still 4 months away, and in the heat of Florida I will not last 4 months with out A/C. This is unacceptable and should not be the way a company treats their customers. I will never buy another LG product and will pursue this until I get some type of resolution, I am just not sure what or when that may be.

I bought an LG front loading washing machine in October 2011. I also bought an LG bottom freezer french doors refrigerator in October 2011, while doing a house renovation. Refrigerator Model is LFC20760SW. When washing machine broke in June I was told it was not worth fixing. In Feb I came home from vacation and the food in refrigerator was spoiled. The lights dont even work. I checked breaker. The vacuum works in the electrical receptacle so it not the power. Also at least 4 of the plastic pieces have broken off. Both sides of the slider in the deep freezer broke. The door storage broke. Some other pieces have broken off. I will never buy an LG again. Cant get a LG repair person either. Sears is coming over maybe.

Purchased LG dryer DLEX3250W in 10/14. The lint filter has not fit into the spot for a while - seems to have swelled and pops up. Twists all sheets and clothes. Now, the corner broke off and 10 items (sheets, womens underwear, tanks, camisoles, summer dresses) all are ripped and destroyed!

This is a PSA regarding LG dishwasher LDP6797BD. First do not buy any LG products. I purchased this dishwasher in Oct./17 and it has been broken down twice. The repair tech arrived to fix it and the parts shipped were damaged so therefore he could not fix it. So called customer service. Rep Ali started talking the moment I asked that the unit be replaced explaining that the repairs had to be completed. He was finished with his work and explained that to her, she then told him he had to talk to technical department in order to recommend replacement. Our repairman assured me that LG doesnt replace any defective appliances that they will replace every part instead. I will be replacing this piece of junk and will tell everyone on every site I can NOT TO BUY THIS POS from LG Electronics.