My LG electric range touch pad does not always work. Most often it is when I press Bake (350 degree light comes on) and then Start.... and nothing happens!!!! I move my finger all around the area and it wont start. So then I press Clear and voila, no problem; that works just fine!!! In over two years of ownership, this has happened at least a dozen times. Eventually it will work, but there is no rhyme or reason why!!!

LG Gas Range Knob Safety Issue - We recently purchased a 30 slide-in LG gas range and soon found out that it does not take much for the control knobs to be unintentionally rotated to the on position and start releasing gas without us noticing it. One has to lightly press each knob and the mechanical safety lock is immediately released which means the knob can be rotated unintentionally and Gas starts to be released. So far in the space of less than 3 weeks we have had at least three incidences when we did not know that the knobs were accidentally turned on (perhaps by people brushing by) and were only alerted by the smell of gas filling the kitchen. The Home Depot seems to have no return policy for major appliances but we shall be going back to our local store to see if they will make an exception and replace this range with another model. If they refuse to take it back, you will hear from me again.

Bought 2 LG French door refrigerators in January 2017. Paid about 3 grand each. April 2019 1 of the fridges stopped cooling. Called LG. Repairman came out and said compressor not working. He returned a week later. Replaced compressor. 4 days later not cooling again. Everything melted, water on wood floors. He said motherboard not working. Waited 1 week with a broken fridge and motherboard replaced. 4 days later found water on ground again. Everything melted. Called again and said will change out compressor again. Need to wait 1 week again. 4 days later broken again which is tonight. This should be illegal. Are they going to do this for next couple of yrs until warranty is expired? In meantime we have to suffer with a broken fridge every week? Anyone with suggestions on how to approach? I wrote complaint to BBB also. Now we have to call LG tomorrow to get repairman out again. This will be 4th visit for same problem.

The worst item EVER that Ive bought in my entire life. Ive had a lot of amazing dishwashers over the years from cheap on up. This ones a nightmare. From Day 1 there were issues with LG. Plates dont stack. They immediately fall over (like dominoes). The cutlery holder malfunctioned almost immediately. It no longer locks together to hold the utensil basket in place. This results in the far end basket (one of 4) tipping over into the unit from the weight. The top rack organizing glasses, bowls or cups. Again items continually fall over. I (originally) thought adjustable times on both the top and bottom rack was a smart idea. Im sure it looked good on paper but its a complete and total failure. Nothing is secure. Nothing is reliable. Does LG even bother to test the equipment they build? From the bottom of my heart...if you see this dishwasher for sale please just run away as fast as you can!

Purchased LGs top of the line matching washer and dryer in Oct 2014. Since have had issues the last four months with OE code and repeated rinse cycles. VERY costly as I pay for water! I contacted LG and of course customer service, located in another country, cannot service the washer. They feel an almost four year old washer is well used! REALLY- washers average lifespan is 12 years on newer versions - older washers would go forever - 25 years plus! Very disgusted with LG customer service and more importantly their craftsmanship of poor quality! Pretty appliances, pleasing to the eye but purely JUNK! This company needs to step up to plate and take care of their customers. Buyer beware - one year new LG appliances that break cannot be fixed because LG discontinues the replacement parts!

We bought an LG LDF7551ST dishwasher about two years ago based upon positive consumer ratings. I even recommended one for my parents. After about 6 mos, started to hear a high pitched screeching sound - I read other consumers experienced the same problem. Repair person said it was a bad ball bearing in the motor. Replaced the motor... Unfortunately, my parents had to replace their motor as well. Now, our dishwasher doesnt dry at all. Excessive amount of water after a normal wash cycle. Will never purchase another LG product - going back to a Bosch.

This is one of the cheapest made fridges we ever purchased. The ice maker was replaced 2 times. We have had 2 leaks that were caused by the plastic hoses on the back of the fridge, for some reason they devolved pinhole leaks causing us to repair the basement ceiling twice. Zero support from LG.Domenic

We recently bought this machine and Im still not sure about all those fancy settings. But one thing that bothers me is that its so deep I cannot take the washed clothes out. Im 5 feet tall, and even standing on a step ladder doesnt help. I need to develop long arms!! The powder detergent did not get dissolved in the special tray and most of it stayed there.

We have an LG washer and dryer and have had no problems, they are both 10 years old. When we needed a new refrigerator we purchased an LG refrigerator in July of 2016. Our first time we had to have it repaired was in October of 2018. Now 8 1/2 months later the same thing is occurring. Be sure that you buy the extended warranty if you purchase an LG refrigerator.

I have an LG electric stove. THE OVEN HAS NEVER WORKED WELL. Ive had it serviced several times. The digital portion and a sensor was replaced with new less than a month ago and it still does not work. Im trying to roast some Brussels sprouts at 425 and it has been heating up for over an hour and is only up to 350. Dont buy this brand unless you want to spend a whole lot of time in the kitchen and get to know the repairman real well.

LG top load washer model WT1101CW purchased from Home Depot March 2014. Washer frequently does not get even barely dirty clothes clean; sometimes it appears that parts of clothes never even got wet during the wash! Extremely disappointed in this washer.

I have owned an LG refrigerator with a bottom freezer for the past eight years. Besides the beautiful design of my refrigerator, I don’t have many good things to say about LG as a company. As a matter of fact, as a free trade supporter, I would limit access of this company into the US market because it does not uphold US product and service standards. The internal organs my refrigerator, made out of plastic, began breaking in the first two years. Two years ago when my refrigerator stopped cooling just before a big holiday for each I had to cook for and store food, it took LG four days to send appropriate serviceman to take care of the problem. The first repairman did not even have the appropriate equipment to fix the refrigerator and passed the buck on to someone else. When I called LG again and insisted on an LG certified repairman they had sent one. At that point I was out of warranty my refrigerator needed a new compressor which was installed two years ago in 2016, and for which I paid full price out of my own pocket. Recently I’ve had a problem where my freezer is not working but the refrigerator is still cooling. When the question of replacing the two-year-old compressor with a new one came up, LG stated that it’s company‘s policy is that if a compressor has been replaced and the refrigerator is out of warranty, the standard manufacturer warranty for compressors which is typically for most appliances 5 to 10 years does not hold water any longer. When you call for service you have to threaten and move up the ladder to speak to a few supervisors before you can get an adequate service. I will never own any LG product again and I would gladly share this recommendation warmly with any person I know. Who needs you LG? Go back home and stay there!!!

I am currently overseas and purchased an LG F1443KD front loading washer 3 years ago and as a lot of people have experienced the rotor plastic splines have stripped out. As soon as the washer started acting up I tore into it. I can replace the rotor here for around 80 dollars, so I am not even contemplating going through the hassle of the warranty and having to pay for the service call and then be at the mercy of someone else. So this is the cheapest and easiest route by far and I will have my washer back on line in a week. In the meantime I do have a smaller unit upstairs that will suffice until this one is fixed. So will I buy another LG? I am on the fence on this one. Maybe if I get a great deal. LG has been around for many years, but they were not always called LG. What I read is they were previously GOLDSTAR.... and if memory serves me correctly, GOLDSTAR was something you would buy at the supermarket.

We bought our LG range from American in 2008, and just months after, the knobs began to pucker and wrinkle. American had gone out of business by then, so we called LG. They said $60+ each for replacements - there are 5 knobs. We decided to live with it until we could find something quality and less expensive, which we havent. Now the chrome-colored wrap is peeling off to reveal a plastic knob...and the High-Medium-Low is on the wrap! The range has otherwise been fine, but cheap knobs will cause us to seek another range.

Bought this with a stove and refrigerator. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack, and when you try to adjust the rack it collapses and holds nothing in place. The collapsing racks are poorly designed - have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. The very top rack which was to hold the thin knives, and serving utensils will not stay connected to the side attachments and things you load here disconnect and fall into the main compartment to be fished out of the lowest rack. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. The whole design is an abomination and if I hadnt just purchased it a year ago I would throw it out. What were your thinking LG in the design of this monstrosity?

In late June 2012, we got an LG/Kenmore french door refrigerator. On 9-6-12, the error code FF appeared on the display. After calling Sears, I was told the freezer fan needed to be replaced and it would take 7-10 days for the part to arrive at my house. In the meantime, the ice maker doesnt work. This was unacceptable and we decided to return the refrigerator rather than wait for a part on a less than three-month-old appliance. After checking online, it appears that other people are having the same error code with LG and Samsung refrigerators. Consumer Reports rates them high, but I will not be buying another LG or Samsung.

My refrigerator is 6 years old. The ice maker needed to be replaced when it was six months old then the ice maker does not adequately produce enough ice. The door spring just broke two months ago. The drawer is broken. The plastic on the shelves have fallen off and the ice maker lever fell off a year ago. It is not a quality refrigerator for the price of $2200.00 made by LG. I also purchased the LG dishwasher at the same time and had to have service on it 5 times. It never cleaned the dishes very well and I tried to talk to customer service at LG and not only were they rude, the woman in customer service was threatening and nasty to me on the phone. I went two months at one time without a dishwasher when the dishwasher was fairly new. The customer service did not want to hear from me or help me in any way. This dishwasher cost $700. I had it for 5 years and had to get rid of it. Needless to say, I will never purchase LG appliances again.

We purchased a French door LG refrigerator in Mar 2016. It was delivered and installed in Aug 2016. On Jun 15, 2018 the compressor went out. After an hour on the phone with LG customer service and contacting 12 different LG authorized repair people, none offered Saturday service. We finally found a local guy, willing to work on an LG refrigerator (MANY appliance repair people state on the home page of their website that they DO NOT SERVICE LG REFRIGERATORS or their outgoing VM gives this information). Within seconds of having the freezer torn apart, he confirmed that the compressor was out. We then spent the next two weeks, while on vacation, speaking with LG customer service and the repair person to TRY to get action towards a compressor replacement part before we got home. We arrived home to no compressor part and after ANOTHER call to LG customer service, found out that our claim had inexplicably been closed! WTH? I then barfed all over the LG USA Electronics Facebook page when the social media rep was able to get more information than 7 calls over two weeks with LG customer service had yielded. LG offered to pay for the part and the labor. Problem is NO LOCAL REPAIR PEOPLE ARE WILLING TO WORK WITH LG because they PAY SO LITTLE and this job will apparently take ALL DAY. So LG recommends this repair person who is an HOUR AWAY. It has now been two more weeks (yes, a whole month without a refrigerator or freezer in the heat of California summer) and STILL NO CALL that our repair is imminent. So today we call LG Customer Service again to find out the parts were delivered to the authorized LG repair person on Friday, July 13th and it is our responsibility to work it out with the repair person. To say that I am FURIOUS is an understatement. I want LG refrigerators BANNED from sale in California because of faulty manufacturing and beyond horrific customer service. LG is committing fraud. We did our research before buying this refrigerator. LG refrigerators received favorable reviews. BUT NOT SINCE WE BOUGHT OURS. LG apparently made a good product when the manufacturing was in S Korea or Mexico. Since moving their manufacturing to China, however, we are in the MAJORITY of people complaining about the shoddy piece of junk LG refrigerators now are. I want our refrigerator repaired so I can get rid of it and purchase a quality KitchenAid or Whirlpool refrigerator. WILL NEVER BUY ANYTHING LG AGAIN AFTER THIS EXPERIENCE!!!

Have only had the fridge for just over 5 years, and already the compressor has failed. Came home to water all over the floor. All the food in the freezer had to be tossed. Tried calling LGs 800 number, and I got Craige, their automated whatever you want to call it. When go through his questions, you get disconnected. Tried calling 4 times to actually speak to someone, and every time got Craige. I guess LGs great Linear Compressor has a 10 year warranty, but Im looking at over $500 to have it put in as only the part will be covered. I wish I had read reviews about this horrible compressor when I was purchasing this fridge, as I would never have bought it. But Im like so many others and will have to get it fixed since it cost so much money only 5 years ago. Just sad LG cant make a reliable product. What makes me mad is they know about their failing compressors and arent doing anything about it with their so called valued customers.

I believed that LG is one of the best company in the Indian market so I bought LG Washing Machine but before complete 3 years, I got a serious problem with my LG Washing Machine and LG technical engineer said to replace PCB of the machine. He also said that I have to pay for this PCB and I have to pay approx amount is Rs. 4500/-. This is totally not acceptable by me. After all these I have a doubt that my LG Washing Machine is original or duplicate. Is your dealer sold duplicate or not? As per my knowledge washing machine does not have any major problem till 7 to 8 years. It is very serious matter for LG also that LG demands such amount. Can LG give revert for my below queries: -Is my decision to buy LG product is right? -Are you thinking that within such a short time PCB problem is acceptable? -Are you thinking that LG is still a good brand for Washing Machine ?I request you to repair my LG Washing Machine without any charges and prove that LG is best in after sale services. Hope your best support and quick action.

My LG refrigerator has a ton of space. I love how they designed the ice maker to be space saving, so that I may fully utilize my door space. Other refrigerators that Ive seen have the ice maker taking up all of the door space. I love that I can change the shelves inside of the refrigerator and the door in a door function is just amazing. The refrigerator drawer is an amazing feature and we use that for everything from wine and pop to lunchmeat and cheese. The freezer drawer is also an easy to use part of this refrigerator, I was amazed at how easy it is to make the most of that space. All in all this is the best refrigerator we have ever owned. Everything is spacious & easily accessible, its a good looking appliance and we get many compliments on it. I was able to get it at an amazing price too, using a coupon during a good sale.

We purchased a washer/dryer (DLE5955W) combo in 2009 for approximately $700 apiece. After just 3 years, the dryer stopped working appropriately - the drum would not stop turning and now it wont turn at all. After multiple calls, my wife and I turned to the internet and chat room help. I have friends who have $300 off brand dryers that have been working for 20 years and our $700 Life is Good unit lasted 3 years - what a joke! I am absolutely shocked at the massive number of problems that these units have and they refuse to do anything about it. I cannot fathom why LG allows these types of challenges to continue. Oh wait - yes I do - we, as consumers, continue to buy their products so they keep making them this way. I wish LG would have honor and integrity in their business and fix the circuit board and dryer drum challenges that millions of people are having.

When I purchased my $2400 LG refrigerator 5 years ago the salesman assured me that this refrigerator should last 15-20 years. WRONG. The compressor failed after stocking up with over $500 worth of meat products due to the Covid 19 crisis. When the repairman came and I had to pay another $100 for a 10 minute diagnosis, he explained that the LG compressors have a 3-5 year life span. Long story short, he was right on point. It failed just a few months past 5 years.Estimate for the repairs were over $1200. If I can give LG less than one star I most definitely would. I would not ever buy LG anything even if it was for free. Buyers beware!! They may look sleek and nice but they are by far the absolute worst product I’ve ever had the misfortune of owning. Tomorrow my new Maytag refrigerator is coming and I will be happy to kick this piece of junk out of my house. NEVER AGAIN LG.

I bought the LG Instaview Refrigerator in June 2017 from Costco model#lmxs30796s serial#704krsb0d550 and it just stopped cooling. After just 36 months a 3,000 refrigerator is considered a lemon by every repairman that came to look at it. I had to purchase another refrigerator to avoid having to deal with this any longer.

My LG refrigerator LFC23760SW started breaking after a few months of normal use (we dont have any children at home), just my husband and I and we take care of our things. Purchased in 2009 and the problems with this piece of expensive junk (which cost around $2000) started fairly soon. All the shelves have literately fallen apart. Just placing an item on one of the main shelves caused it to break on both sides so I had to remove it. Now we have almost no shelves left in this horrible excuse for an appliance. LG response: They will sell us more shelves of the same quality at the price of $90 per shelf. Never again will I purchase one of their items.

We bought an LG French door refrigerator 3 years ago and it has already broken. It is no longer covered under warranty. We called three appliance repair companies in our area and all of them said that they won’t service LG refrigerators. We called LG and they sent someone out who said it needs a new compressor which will cost $1600. Based on other reviews, this seems to be a common problem with LG fridges. After only 3 years, our choices are to pay $1600 to fix it or buy a new fridge.

LG gas stove LRG30355ST - I bought the stove model above in April of 2007. Fifteen months after, the middle knob broke. I called LG to ask for a replacement. I was hoping that they would accommodate my request since it was only 3 months after my stove was a year old. Well, LG was very cold and told me to purchase one which was then $75. To this day, my stove is missing a knob. One other knob is also very loose that a slight nudge will turn on the gas without turning on the flame. I have to keep checking that the knobs are all in off position. The burner caps are also an issue. After two years, they are chipping off here and there but usable. I did not bother to call LG after the cold response in 2008. This LG gas stove model is a piece of junk and the knobs are a safety hazard.

From the very 1st week I use the machine, clothes never smells fresh. The washing cycles are too long and honestly I dont think it saves me any water. But the worst is the smell. I use softener drying sheets and my clothes smells like mold. My husband hates the smell especially in the towels! I would never recommend a front loader and definitely not an LG brand. I had the worst customer service. Im ready just to take a big loss on this machine. The water pump went out, just 3 months after my service contract had ended figures! Had the pair for only 5 years and already had problems with washer 3 times! I hate it!

My daughter loved her LG French Door refrigerator so much I bought the same model. Her refrigerator stopped working when it was 5 years old. The repairman told her it was not worth repairing because the compressor needed to be replaced as well as a few other repairs. My refrigerator stopped working 5 years and 3 weeks after purchase. I will never purchase another LG appliance.

Let me say first, I always like to give anybody a chance to resolve issues and I am really patient with giving multiple chances to do so! After four years of horrible service and a machine which is unusable with heavy laundry I finally had it, I feel everybody should know! This washer is unable to spin heavy loads! Washing half a load is impossible, it cannot balance a half load! If you fill the washer up with towels and bed linens it sometimes spins, but often it does not!! It will display in the screen that the load is unbalanced. THE ONLY THING I CAN DO IS TAKING THE TOTALLY WET LOAD OUT OF THE MACHINE, PUT A PART OF THE LOAD BACK IN THE MACHINE AND THEN IT CAN SPIN TWO OR THREE SMALL LOADS, THIS IS ABSOLUTELY RIDICULOUS!!!!The problem exists already from the beginning, its stupid from me that I have dealt with it for so long. I am just too busy! I started to take action after the warranty was expired. So LG was nice and extended the warranty. But before someone came to our house I had to listen to their UNBELIEVABLE ADVICE: I was only supposed to put 4 towels in the washer, I was supposed to put jeans on one side and t-shirts on the other in the same load??? And then a tech told me this machine was not made for heavy loads! On top of that I was told that I should only use the towel program for towels and other programs were not made for it! But I wanted to use the hygiene program that gives hot steam as well! Later I was told that this was all not true and that the machine should be able to do it all!They eventually decided that the drum was warped and that it needed to be replaced. So a tech came, but the poor man barely could do the work. He was sweating profusely had trouble to sit on his knees and it took him many hours. Then he noticed a screw was not working well from the new outer drum so he decided to put the new inner drum inside of the old outer drum. He convinced me the problem was solved, BUT THAT WAS NOT TRUE, THE PROBLEM WAS STILL THERE!!!!Now THE PROBLEM WAS EVEN WORSE, after the repair THE MACHINE DID NOT SPIN AND DID NOT DRAIN ANYMORE!! I was beyond myself! It took forever before the next tech came, a very nice man, but he said he had no time to fix it and that another tech would come instead. Weeks went by and a totally arrogant man showed up on the wrong day, when only my husband was home. He said he was going to fix it his way and it was up to him to decide what he was going to do. The fact that a manager of LG had decided to replace the full drum this time, he totally ignored!! He repaired a few things and decided it was now really fixed.Lots of email correspondence later with a manager from LG, to my utmost frustration the problem is still there!! Appointments were cancelled due to weather and scheduling problems and one tech just did not show up! I can hardly believe it but THE WASHER IS STILL NOT SPINNING WITH HEAVY LOADS AND EVEN WITH SMALLER LOADS IT BANGS AND IT MADE EVEN MY KIDS WONDER WHERE THE NOISE IS COMING FROM!! I am so frustrated and dont know what to do!! I approached another department to seek for real help but they came back to me with a few ridiculous statements, like changing my laundry detergent to he what I always have done even with the much better washer I had before from kitchenaid.I AM SEEKING FOR HELP, THIS IS AN EXPENSIVE WASHER $1199!! I have saved every e-mail correspondence I had with them. So I have proof that my story is true! I am so done with this machine and want to make sure that other people never have to go through the same issues I have! THEREFORE THIS WARNING: NEVER EVER BUY AN LG!!

The knobs cracked, and fell off. The oven floor is peeling, and the grill burner does not work. Knobs cracking make us very nervous, not knowing if the burners are off all the way. The grill burner does not light all the way around.

LG sent a wonderful service representative to our home and he repaired our refrigerator. Fourth time is the charm? We are hopeful that this will be the last repair that our refrigerator will need.

We had our kitchen remodeled 5 years ago and none of the appliances (several different brands) have been stellar. However, I will never purchase another LG product again because of our LG refrigerator.Within months, the ice maker hose failed causing a leak every time we accessed the in-door water dispenser. When our wood floor started to bubble up, we then realized something was leaking. The hose was replaced but within a few months, another leak started. This has been a constant problem for the entire 5 years we have had it. We just discovered a new leak but this time it is coming from underneath and on the opposite side of the refrigerator so we are not certain if this has anything to do with the ice maker.LG and Home Depot, where we purchased it as well as an extended warranty plan, have been a huge disappointment and we will never purchase an appliance from either again. The extended warranty only covered major parts after the first 18-24 months, so it was of no help after this time frame. Also, the process of getting someone out here to repair it, was inferior. I had to call the main headquarters of Home Depot. They in turn would have to set up a repair order with one of their contracted LG repair companies.Home Depot would then contact me back and give me the number to call. I would then have to arrange a time for the repairman to come to the house which always took a week or more. Once they came, no matter how clear I was about the problem and where the leak was in the hose, etc., they would always have to order the part which would take several weeks. They would then call me once the part came in to set up a time to return to repair the refrigerator.Consequently we would be without our ice maker working for up to 8 weeks. I share this because even the LG repairmen are inferior or they are overworked. I would love an attorney to contact me since our hardwood floors have been ruined over the years due to the repeated leaking.

We purchased our LG refrigerator in 2012, French door with ice maker. Please be aware our ice maker once again has ceased to work. This will be our 4th ice maker to be replaced, IF we have it replaced, since 2012. Even though we purchased it in 2012, we are not eligible for the flat rate repair cost, (only eligible for models from 2012) and apparently, as per LG, it was manufactured in 2011. I have never been so unhappy with this refrigerator therefore would never recommend LG to anyone. And, as a side note, the paint is already coming off from below the ice maker on the outside. We called LG and explained this all to them but they were unable to help us. This has been such a frustrating experience for us.

Well, I have a 2009 Kenmore refrigerator built by LG. We have had several service calls this past year. Ice Maker, compressor, freezer fan twice. Today I was told it cannot be repaired. The reason it cant get fixed is because it leaks. The location of the leak comes from the side panel. When the refrigerator was built they use blown in expandable insulation. The tech that did that work in the factory did not do it right. I think the factory is in Korea. No fix for this problem except to buy a new refrigerator. I will never buy a product made by LG. I think some Kenmore products are made by LG. We just bought a new dishwasher. I will purchase made in the USA products from now on. I hope this helps other consumers.

Our refrigerator is less than three years old. Bought it from local Sears store. Right after Christmas it began to not cool as well and finally quit all together new years. Called Sears. Local guy came out but out of warranty. Also they are closing or store so they couldnt service. Sears guy told me it was the compressor and that LG AND SAMSUNG both knew had bad compressors but they would sell them anyway. It is now four weeks later and service tech due out next week. After reading reviews I do not hold out much hope. I will never every buy LG again. Every LG appliance Ive purchased has been crap. Just replaced a 3 year old washing machine too.

RUST at the metal lips where the detergents are poured. I noticed some rust under the plastic cover where the detergent is poured and decided to take out the four screws and check where the plastic meets the metal. IT WAS ALL RUSTED. The instruction manual does not require that the four screws be taken out for cleaning. The manual requires cleaning of the plastic area so that the dispensers work well, which we did. I reported this to LG with the pictures that I am sharing. They asked me if I use corrosive materials like bleach. Of course we do and the dispenser has a location where to apply the bleach. This unit is not heavily used (3 people), well cleaned and maintained (I am an engineer). It is no longer under warranty and LG said that it is cosmetic. I disagree because pieces of the rust are getting into our laundry as the washer vibrates. Check out the photos and decide.

I am very disappointed at the integrity of the knobs. They look and feel like good quality, but I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together. After almost one and a half year only, now all the 5 valves and burners are bad and thank God I bought the extended warranty which is covering that problem. The only reason I bought this stove was the look and then I assumed that since it is an expensive stove, it must be good. But beware everybody, do not buy this product! I will keep on saying that until they fix my stove either by replacing it for once and for all. But at least I found a nice rep who promised to send me 5 new knobs as they have upgraded those knobs with metal inserts. Lets see if theyll work or not!

I bought my French door LG refrigerator in Jan 2018. Now - in March 2018 it is no longer cooling. I bought the extended warranty through Lowes. They sent a tech to assess the problem. Compressor needs replacing. After only 14 months of use! Yes the extended warranty (that I paid $269 for) covers the expense of fixing it - but the tech had to order the parts so am still without fridge until those parts come in and he can get back here to fix it. Am very disappointed in LG! Won’t buy this brand again. Am concerned to be thinking I may have to replace the compressor on a yearly basis.

Love my big LG with the freezer in the pullout bottom door. Very handy but it can be troublesome. I dont use the ice maker so I know that’s not the problem. If someone doesnt entirely close the freezer door, frost forms quickly. Once closed, defrosting builds up ice in the bottom and the door becomes almost impossible to close properly and water drips onto the floor in front. The solution is fairly easy. Take out the freezer basket from the main drawer and unplug the fridge. Within about 15 minutes you can pry up at the corner of the ice chunk and lift it out in one big chunk. Put the stuff back together and make sure the door seals properly. Turn it back on and put a note on the door to make sure people close it properly after use.

Ive had my LX228968SB 26.8 cu ft 3 door french door for 4.5 years and it has maybe worked right for 1.5 years... Have had 3 service tickets and the compressor was just replaced 6 months ago and is out again and so I have been without a fridge now for over 2 weeks, during the hottest time of the year and Ill just say it, LG doesnt care. Working with LG customer service has literally been the worst experience Ive had with any company, EVER!!! I cannot even begin to explain on how bad and unhelpful they are or how many times Ive waited on hold only to get dropped (it literally just happened) or transferred and dropped.This is one of my favorites. When I called in several weeks ago to set up an appointment, they said that Id be contacted with 48 hours... Well, after 57 hours I reached back out and they told me since they couldnt find anyone to repair my fridge, they cancelled my appointment, when I asked them when they were going to tell me?.... Crickets. Then I tried to reschedule and they said they get 3-5 more days to do that, excuse me, what??? I am currently trying to get a refund on my fridge and hopefully some of the $1K worth of food I had to throw or give away... Fun fact; LG only does up to $300 and if you fill out one question wrong on their form it tells you that you arent eligible and it locks you out, awesome, right??? Bottom line, quality, at least on their refrigerators is awful (class action lawsuit out against them on their compressors) but customer service is even worse, NEVER buy LG or pray you never need to contact customer service.

Love the capacity 7.2. The machine is quiet and efficient. My clothes come out clean and never damaged. I enjoy being able to wash my comforters and entire bedding in one load and have it come out as clean as I expect from a smaller load.

It is a basic fridge with no special features: comes standard ice maker. It has the side by side freezer and cooler which is nice in its self. First of all, these products need to be simplified on the manufacturing to save the environment. I dislike the fact that I did not get any cool features, I do have a basic model. I wanted a smart fridge, but you have to make a ton of money in order to afford one decent feature. I dislike the fact that certain features do not come as standard. I initially chose this product due to the price and not the features. In 2019, they should really have standard luxury features. None of these companies really care about the customer, its all about a profit.

It was small but it worked. I just always wanted a bigger and better refrigerator. It was too small and I wanted more features on the refrigerator. I wanted things like an ice maker and a water machine. I need a bigger one. I didnt like the color, or how small it was. It didnt have a lot of space for food for my house because I have a big family. It was old and outdated and we needed a more modern look. And a bigger freezer part on the refrigerator. It was just out of place here with my decor and family size. It would be nice to have wider and taller shelves. Well actually it came with the house that I was renting and it did good for a while but I have a big family and we needed more space to store more food. I am also an ice water so I love the ice maker.

We had bought an LG television which was our first LG purchase. Then I was at Lowe’s one day and needed a new refrigerator. We ended up purchasing the LG French door refrigerator in a little over four years ago and I loved it. It was everything I expected until the compressor went out. It took four weeks to get it fixed which was a long time. There are two ice makers. One in the door and one in the bottom drawer. We noticed that it wasn’t making ice. At first, it was still cold, but over a couple of days it stopped keeping things frozen. A couple of days after that, nothing was cold in the refrigerator.I called the number that’s inside the refrigerator and they wanted to know the details of when I purchased it and did I have proof of purchase. I’m not sure how that worked between LG and the people that came out but they had to contact a rep and she said, “We don’t have a rep in your area.” Someone else called me and scheduled. They said it would be a week. Then I called back and they said they had to reschedule because they didn’t have an LG repairman in Alabama. They were gonna have to get a certified LG repairman to come and fix it. They had me describe what the unit did. They were able to determine that it was probably the compressor and they sent the parts. About two weeks after we got the part, the LG repairman came from Georgia and fixed the refrigerator. I haven’t had any issues with it since the gentleman fixed it but I probably wouldn’t buy any LG refrigerator again.

I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the part apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor. First, I was put through a bunch of dumb tests and waiting -- because yeah, a refrigerator SQUEALING, thawing out, and dripping ice down the door could be caused by leaving the door open for 5 minutes. NOT. And I didnt. Still, it took me a while -- playing LGs games -- to realize that nobody has any responsibility or integrity. That they lie as quickly and effortlessly as some folks breathe, and that every single person you talk to will give you a different answer or solution -- absolute no one will mean what they say or follow through. And they could care less how much of your time, effort, or money they cost you (I lost $800 worth of food; spent over 7 hours on the phone, talking to over 12 different people, many not even in the USA, being promised things that never happened -- only to be shuffled to someone else; being referred to their own repair companies THAT DID NOT EXIST! (Literally, I called all three of the companies myself because I couldnt wait 2-3 weeks for maybe. One, the guy was out for the next month or so because of surgery -- yeah, glad I didnt wait 2-3 weeks on him; one, they said they stopped working with LG years ago and wished theyd quit telling people otherwise; and the last one - phone disconnected). Yet, I could not get anyone at LG to understand why I wasnt willing to wait 2-3 weeks for someone at one of these 3 companies to call me!!!In the send you to ten different people, all of who will lie to you game (oh, and prepare to sit on hold for 30 minutes or more at a time, just to be rerouted to someone and start all over... again... and again...), I was told they had a repairman in the area and were sending him to my house now. Please hold. Please hold. Please hold. only to waste another hour and be told I needed to wait on one of the three companies. This went on for 3-4 days!!! Meanwhile, I tried to call an independent repairman -- my family actually needs to eat -- and what I heard from professional after professional after professional was a NIGHTMARE. No one would work with LG. LG does not pay their claims. LG compressors break all the time. Dealing with LG is a virtual nightmare. Etc! I finally found a company with a certified LG repairman (He used to WORK FOR LG) who said he would work on the warrantied part and seek payment for it from LG. (LG had already given me a useless approval # which I could use with one of those three companies. Are we really back to calling the unicorns and Santa Claus again -- newsflash, idiots! They dont exist!) Anyhow, after another day of dealing with a bunch of representatives not in the USA, I got a hold of someone who walked me through a ton of steps in order to send a pre-approved service authorization to the company I FOUND -- it would be in the companys email box in 24-48 hours. Guess what? Surprise - surprise. There was no email authorization; they never sent anything; they never called me back; and I guess they just lied at the time.So I finally paid to have the private company come out and check the refrigerator -- bad compressor. Of course, read the reviews -- everyone is saying this, so LG must know it! Well the company tried to get a hold of LG to schedule a date to fix the compressor -- they had my approval # and told LG I had been given authorization to use them and the authorization was supposed to be in their email box a week ago (oh, and they made me call the company and get a bunch of information, including this email address for this authorization email that never existed. Maybe they do this ** for fun??? Anyhow, the company Id hired could never get hold of anyone at LG -- no surprise there -- so finally went through their world-class (world being literal - class being a JOKE) customer service, only to be told that there would be no authorization because *I* the customer had an appointment scheduled for next week with one of those three original companies. ARE - YOU - KIDDING - ME!?! No one ever called me or scheduled any appointment, and as we all know -- those 3 companies were bogus to begin with. What the ** kind of operation is LG running. This is beyond PATHETIC. Its fraudulent. Moronic. Inexcusable. Sad thing is: I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, no matter how large or small, and Ive already told everyone I know to AVOID THE REFRIGERATORS LIKE THE PLAGUE. Good going, LG.RUN - DONT WALK - AWAY FROM ANY LG REFRIGERATOR/FREEZER. Or at least call half a dozen appliance repair companies and ask what they have to say about this product -- youll get a surprising earful. LG has no customer service, and they couldnt give two ** if their customers ever get anything fixed, let alone in a timely fashion. If you have 20 - 30 - 40 hours to be given the runaround, to sit on hold, to be lied to and shuffled, to speak to folks all over the world who will each tell you a new and ever-more inventive lie, then by all means, buy this refrigerator. But if you think any part of it will ever break, then youre on your own. LG should be ASHAMED. And I hope theres a class-action lawsuit at some point because they need to be exposed.

I own a 4 year old LG refrigerator. The freezer section developed a crack in the inside plastic shell. LG warranty expires after 1 year on everything but the motor and compressor unit. Customer service explained that the inside plastic shell is not a replaceable part and it can only be repaired. Ive never seen anything like this on a refrigerator. I own a multifamily home. I have (2) other brand refrigerators that have never been serviced and are both about 15 years old. Stay away from LG!

I purchased a stackable LG washer in June, 2013 and it died in January 2018. The hardware holding up the drum broke, and the estimated cost to repair was $600. Since a new machine was priced at $825, it wasnt worth it. The customer service department was very rude and not helpful at all.

Back in 2012, I purchased $8000 worth of LG appliances for my kitchen and laundry. Long story short I have replaced the dishwasher, it could not be repaired. In September of this year, the microwave exhaust had a mind of its own. It would come on and off by itself. To use the it I would plug it in and unplug it. The part to repair it was more than half the price of a new one. In September I purchased the model LMH2235ST. A short time later the exhaust fan stopped working. I called customer service more than a dozen times. They gave me a case number and said they will call when to set up a date to come and repair. After many calls to them they kept saying they would expedite it. I have heard that several times more. I have asked them to send another to my home with a return label, but they said they could not do that. I called customer service just now December first, now I dont even get to speak to anyone, the recording says to go online. So thank you LG for nothing!!

Within 6 weeks of purchase, our washer would not turn on. We followed online instructions for a hard reset and were able to keep the machine running for a few weeks, then that process no longer worked. We called LG who scheduled technician. Purchase date July 26, first repair was mid September. Panel replaced. Washer worked for 4 loads and stopped turning on again. We called a second time. A week later a Tech came. He could not diagnose the problem even with another tech on the phone. Ultimately reported back to LG that our outlet was faulty or not properly grounded. We KNEW this was untrue because we had our electric upgraded years ago. We could not get another tech out until we proved we had proper electric. We paid out of pocket $170 for an electrician to come and test our outlet and amperage. There was NOTHING wrong with our home wiring. He suggested was a cord issue.We reported this to LG agents and were told a tech would come back with cord and replace. Tech came a week later. NO cord had been ordered. We were told it was on back order. This was third visit. Our original call to agents informed us that 3 calls to the home and our appliance would be replaced. That was third visit. (And it occurred on Oct 15 which was over a month without a washing machine.) We were told cord was on back order and would not be available until some time early November. Every time we called (four times) we were told something different about when the part would be available. The technician told us he would recommend replacement. He requested copy of receipt. We sent texted image to tech and assumed all was in place. Two weeks later, on Oct. 30 I called again for an update. I was told (after speaking to THREE DIFFERENT AGENTS) that the tech had not submitted recommendation for replacement.Agent contacted tech who said we had not provided receipt of purchase. I was also told by agent Arthur that the part on back order had in fact been sent to the technician on Oct. 23rd. (Per Arthur this came from Jamie in parts dept.) I demanded replacement. Was told to upload receipt to a portal emailed to me (which I did) and a replacement review would be implemented. Per agent Ivan this would take about 5 business days. The next day the technician called and wanted to schedule a Saturday visit for repair, because miraculously he did in fact have the part after all. My husband and I were both unable to be home, he worked and my father is seriously ill) so we declined that Saturday repair. I also was afraid that if he came out and was still unable to repair the washer it would cancel the process in motion for a replacement.I also reported this conversation to Ivan, as he called me back that same Thursday to check in and inform me that he had received my uploaded document as requested. He agreed that another repair attempt may further muddy the situation. Six business days later I called LG again and spoke to agent Mary. She said the technician had submitted a recommendation but not a request and the process had to begin again. I was furious. It was now one week into November and I am still paying for laundromat services to have clean clothes WHILE making payments to Lowes for the non working washer. Ultimately, I called from another phone to the tech on speaker (his number was on his business card) while agent Mary was on the other phone on speaker and insisted they speak to each other. The tech said he had done everything he was supposed to do and was tired of people dragging him back into the situation. He hung up on me (the tech) and Mary the agent was very apologetic but had no recourse besides starting over with the replacement appeal. The next day, the technician called my husband and said he could come that very day and replace the cord. (Funny how when people are forced to communicate in front of the customer, miracles happen.)My husband allowed him to come. He replaced the top selection panel, the front panel and the power cord. He said if the washer stops working now we will have to get it replaced because there is nothing left to repair. That was November 7th. One week later, the washer is functioning properly and I am still catching up on my wash. This took from September 12 to Nov 7th --FIFTY SIX DAYS (almost two full months, and nearly twice as long as we owned the washer before it stopped working), four technician visits, three parts replaced, out of pocket cost for an electrician to test our power (though we knew that was not the issue) and at LEAST 12 CALLS to LG to resolve.I have been a home owner since 1991. NEVER EVER in my life have I experienced more frustration in dealing with customer service. After the second unsuccessful attempt to repair an BRAND NEW washing machine we should have been offered a hassle free replacement. LG not only sells a product they cant repair, they have no willingness to make things right with their customers. I will tell everyone I know about this experience and discourage them from purchasing any product LG makes. I will never even CONSIDER their products in the future. Lifes Good ?? Not for LG customers.

We purchased an LG over the range microwave a few weeks ago. From the first day, it has been extremely loud when running. It has become very irritating and embarrassing when others are in the kitchen. My husband called the 800 customer service line. The rep was allowed to hear it running over the phone, and just said that was normal. Thus no solution was offered. I dread having to endure the loud sound for the entire time we will have this microwave. But based on the negative reviews Im reading, this may not be for long. I have never before been moved to submit a review on a product until now. Please beware.

0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

I purchased an LG dryer in March 2015 due to the great ratings and owning a lot of LG products. Within a year I started having trouble with my dryer: no heat. I called several times and customer service said it wasnt their unit. They said it was my venting system or electrical. Had someone come out. Nothing wrong with electrical. Tore dryer apart. No lint nothing plugged from lint basket to outside vent. Finally after 5 months they honored their warranty. Took repair company 3 weeks to fix the dryer. Heater and sensor replaced. Not even 6 loads later same issue. So I called corporate office where I was told they were not going to fix my dryer nor were they replacing it. I am not a happy customer. Save your money and purchase a kenmore. I WILL NEVER own another LG product again. They cant stand behind their products. I gave them a 1 star rating because you cannot give them a -5 star rating.

I moved into a home in 2013 with a 2010 LG refrigerator. Both of the water lines have had to be repaired. On November 2, 2015 all food in the refrigerator was freezing. LG will not send out a technician unless you pay them in advance on credit card - $195 for all parts and labor with a 90 day warranty. A sensor had to be replaced. Today (March 9, 2016) the food is freezing again. I just called LG and they want another $195 before they will send another technician out but not before March 14. Their products and repairs are useless. DO NOT BUY LG.

After owning my top load LG washing machine for 4 years, I began getting the UE message on every wash that the unit was off balance. Should have started reading all the previous complaints... well I didnt. Then on Jan. 7, 2017 I received the LE message and the unit stopped working all together and smelling like it was on fire inside. I called the LG customer service where I was told I was out of warranty that they could sell me a one time fix for $305, this would include a technician coming out diagnosing the issue and all parts and labor. I paid for it, the first repairman came (1/13/17) he unplugged the machine, pressed start and then power for 10 seconds each, plugged it back in and told my husband it was fixed... NOT... I called back, they told me they would send a new technician.He came out on 1/16/17 and said the issue was UNDER WARRANTY (10 year warranty on motor) and the motor is SHOT. He would order the parts and come back out... when... he didnt know. Today is 1/30/17 and after speaking to the repairman who is STILL waiting to get the parts from LG... I spent ONE AND 1/2 HOUR on HOLD with LG and got NO RESPONSE... THEY HAVE NO IDEA WHEN HELL GET THE PARTS. Im at my wits end and just want to get my $305 back and go buy a new machine. I am so disappointed in LG and will never purchase another LG product.

I purchased an LG French door refrigerator in Sept. 2018. It quit cooling in March 2020. Had a service call and was told that the part would be ordered and the technician would come back to install it. Never heard back from the technician so I called the service center. I was told that the part had never been ordered and would be ordered. I never received a call regarding the part so I called again. I was told that the part was discontinued and could no longer be ordered. The person at the call center could not help me. I filed a complaint with the BBB. I was asked for proof of my purchase. I sent my Lowes credit card statement showing the purchase date, what was purchased, what store it was purchased from, and the price. The statement had all of the information that was requested from LG.LG came back and asked for the actual receipt. The original receipt was taken by the service technician so that he would have the information to order the part. I cannot get a copy since the Lowes store that I purchased the refrigerator from has since closed. Furthermore, LG has all of my information. When I made the initial service call, they looked up my account with my phone number and told me that they had all of my information. As of today, the BBB has closed my complaint as LG is refusing to repair or replace my refrigerator with the receipt that their technician has. Just infuriates me to be out $2,300.00! Buyer beware! There are several class action suits on the refrigerator that I purchased but LG continues to sell the defective appliance and so does Lowes. They have looked for every outlet to get out of making good on their appliance!

I bought this top of the line washer and matching dryer because my wife has never had very much because we both work unskilled labor jobs. She was so happy I even bought the 400 dollar matching pedestals. They look beautiful to this day but they break a lot, cant go 6 months without a problem. Worst set I have ever owned. I wish I would have gone to Sears and got a basic top loader with proven track record. I know I could have bought 3 sets for the price of the LGs. Never again LG. Where is our great Consumer protection agency at? I could have bought her a nice car for the money I have spent keeping these two LGs running since 2006. When I wear my clothes they stink. I guess we need to go back to doing our clothes at the Laundromat.

I had heard that LG products were reliable and we considered that when we bought our black stainless fridge and we’re really happy with that color. We used that for the other appliances that we have so it’s kind of a styling issue for us.

After the first year of ownership, what I thought was an investment of a lifetime, has evolved into the mistake of a lifetime. This washing machine (LG WT1201C) is depositing some kind of a black substance all over my entire wash. When rubbing this deposit while wet it dissolves into some kind of oily residue. I had three different service technicians from three different companies all of which said I needed to clean the machine more. Really??? One technician went as far as to say it had something to do with the drain line. I have used every product imaginable to clean the tub to include bleach, vinegar, tub clean from Affresh, and Tide, none of which has resolved the problem. I have even removed the drain hose from the machine, and washed it out (which should not have to be done). The slime inside the hose is not the same substance which is being deposited on my clothes. I had a very expensive set of sheets ruined on the first experience, not to mention having to drive across town to wash my clothes.The problem seemed to have subsided for a while, but now it is back with a vengeance. I called LG to set up a service call and spoke with Cyrus on 6-6-16 who informed me I would have to call back and schedule an appointment with Sears and was given the phone number of 800-905-9505. Cyrus stated these people were trained to work on LG products. I called the number provided on June 11th speaking with Donald and set the appointment for Monday June 20th and was given the repair ticket # **. On June 20th the technician didnt bother to show up or call, after I had taken the day off from work for this repair. I called LG in regards to this matter and spoke with Tori ID#**, who informed me they (Sears Center) had treated her just as poorly when questioning why the technician had not shown up or called. To make matters worse the Scheduling Department took it upon themselves to schedule an appointment for the next day, Tuesday. Again I placed a call to the Service Center to cancel this service call as I had not made the appointment and would not be available due to my work schedule. I explained, to the male on the phone, not to schedule any appointments as I would call back when I had time available. The following day I received another automated call to inform me a technician would be arriving on Thursday. Again I had to place a call to cancel this appointment. To escalate this matter even more on 6-27-16 I called the Sears Service Center, and was informed they could not schedule a service call for Saturday, as this was a warranty call and they do not do warranty work on Saturday, just non-warranty work, and I was informed, by Sears I would have to call LG back as my repair order had been cancelled, which I did, and spoke with Heather, who informed me they have no control over when Sears schedules their technician. On 6-29-16 I started the calling game all over again placing a call to 800-905-9505, and the female answering the phone said she could not schedule any appointments for any Saturday. I then asked to speak with the supervisor and spoke with Robert for the second time. When he started to say they didnt have any Saturdays available I advised him I had already spoken to him and knew he was not telling the truth. All of a sudden magic happened. I was given the date of July 9th with a service # of **. When asking Robert where this call center was he stated it was Columbia.

LG customer service is HORRIBLE. It has been a nightmare dealing with them. I own 3 LG TVs and a LG Dryer (had washer but it broke and went to Samsung). I just had my kitchen re-modeled and bought all new appliances. EVERYONE told me to stay away from LG due to their customer service. Product ok but service would be bad if I ever needed them. I was told to go with Samsung. I decided to stick with LG and bought $4K LG Refrigerator. In addition, I also purchases a new LG Stove, LG Microwave and LG Dishwasher. What a mistake! After only 5 months, my LG refrigerator broke! I called LG customer service. That, in itself, was frustrating. They sent someone out to fix it. After it being serviced it was still not working. I contacted them again and they sent the same service tech out. The service tech advised them and noted it on the paper he left me that it was broken and he could not fix it. I contacted LG to get replacement. They said they needed to send yet another tech. I took off another day of work and the tech never showed up!! When I contacted them, the same women picked up and we got disconnected 2 times. I called and got someone else and the phone seemed fine with no disconnection. It has been 3 weeks. I still have no refrigerator and LG still has not confirmed when we would have a service tech come out again. I have a family of 6 with no refrigerator!! After spending thousands of dollars on all new LG Appliances, I would NEVER recommend purchasing LG and will note the same for any potential future purchases. Next call.... Better Business Bureau.

LG LMX225964 French Door refrigerator - I wish I could rate this product as a minus 100. I have never made a worse appliance purchase and will NEVER buy LG again. This French door refrigerator is less than 6 years old (purchased from BrandsMart) and for the last 1 1/2 years Ive received Error IF every couple of months. This means the ice maker fan is frozen (AGAIN) and I have to remove all food from the refrigerator and freezer, put it in the garage refrigerator, and thaw out the unit. Although this process is reminiscent of an older, simpler time it is more than aggravating. I would replace the ice fan assembly but that part is no longer available and there is no replacement part (so much for making repair parts available for 7 years). LG lost a large class action lawsuit on a number of models having a similar problem, but alas my model was not included. (The law firm that handled that case is Callahan, Thompson, Sherman Caudill LLP, http://ctsclaw.com.) This may be the weekend I finally test-drive the sledgehammer on this poor excuse of a refrigerator.

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

I bought LG Gas stove which has easy clean. Well most of us think it will clean the oven. It dont. They advertise self-clean but when you get it and read its Easy Clean which doesnt even start to clean grease or burned on stuff. Why not advertise buy a can of Oven cleaner then press easy clean. I am so disappointed and feel misled. Ive only had this since the beginning of October and have been going round in circles with LG.

Have had repairs over years and now its done. It stopped cooling - freezer then fridge. We had to buy a new one. Cheaper to buy new than to fix!

We purchased our LG front loading washing machine in November of 2006. Within a few months, we also started having the clothes smelling badly, especially dark colored clothing. One week ago, the washer stopped spinning. We replaced the part. This week, the washer wont even turn on. I called the company for the second time. They chose to offer me a phone number of the closest repairperson (like I cant find that myself). I asked to file a complaint. As of today, I have had no one email or call me back. I emailed the company. Still, I heard nothing. These appliances are very expensive and should be lasting a lot longer than 5 years. The last washing machine we had was an inexpensive top loader that we purchased in 1983, and lasted until 2006. This is ridiculous! We also purchased an LG flat screen TV a couple of years ago. I had to replace a part in it already. Its definitely not a good life for anyone, but Lifes Good for the company!

This is meant to be in reply to Stella, who HO-DEPOT seems to have turned its back on. I urge you to call your states consumer affairs office, your local TV News Consumer Guy, and most especially, YOUR BANK/CREDIT CARD COMPANY!! Your CC should go to bat for you, and will likely do a charge-back if you think the Lemon Law applies to you, which I agree it does. Theres a thing, a consumer law created for just this kind of situation, that you have the right to expect a product will perform as expected. Yours hasnt, and the store clearly is making sport out of giving you the runaround. I dont care how long it has been, you are owed satisfaction for getting a non-working fridge.Please call your Credit Card Company. Free hint: If your end of the conversation has the word Fraud in it (This feels a lot like Fraud; they took my money and I got nothing in return). Youre not ACCUSING anyone of Fraud, just saying how it makes you feel, get it? They seem real happy if that word in particular enters the conversation. It has happened to me, and it was clear that it needed to be spoken by the person complaining. The truth is, imho, you were defrauded. You deserve a full refund, so you can take your money elsewhere. And dont forget if you purchased any extended warranty, you should get that refunded, too. Just my 2. I am not a lawyer, a consumer advocate or anything. Dont work for the competition, Just want you to get your due. Please dont give up before you get a full refund. (It wouldnt hurt my feelings if you got two or three of your biggest best male friends to accompany you to the store to discuss this with the store manager).

Top loading washer placed on routine Tub clean, bottom of tub broke loose, shot up through top of machine breaking inside parts. Sounded as if there was a boat running outside my house, thankfully instead of opening top, son ran to get me. LG does not comprehend seriousness of the incident. Spoke to over 7 LG representatives, supervisor stated that they will not support repair unless Washer is Recalled and customer should contact Consumer Affairs? Washer drum is defective and could cause serious injury. Please Recall this product Model WT1101CW, before someone is hurt.

LG wont warranty a two-month old $1,100 washer that is having the same UE code and spin/rinse problems that many others are having. The difference is that, in my case, I bought it from a friend that went with a stackable set of machines. And they were saying that LGs warranty is not transferable! They will only stand behind their products if you purchase them new and have the receipt! Pretty sneaky, if you ask me. The service rep actually said, Well, its in the fine print! I will never own anything made by LG again! What a rip off! I will make sure that everyone possibly know about their warranty being highly unfair! If everyone knows how bad it is, nobody in their right mind would buy this LG junk!

We purchased an LG refrigerator a little over 3 months ago from Home Depot. We have had so much noise coming from it!! We have leveled it and checked that the floor is level. Called customer service and was told if they found it to be normal noises we would have to pay for the service call! It will run quietly for maybe a day then will start humming loudly, everything in the doors vibrate, and makes really weird noises!! Called customer service and was told I need to manually defrost! I should not need to manually defrost a $1700 refrigerator after only 3 months! Home Depot wont do anything because it is under manufacturers warranty for the first year.

We recently bought our first home which had brand new LG appliances throughout the home; great! Major upgrade we thought. 2 months in and the freezer portion of the fridge has failed and the microwave has too... Only to find out were not covered by any sort of warranty as we were not the initial purchases. Very frustrating experience after settling into our forever home. Do not buy LG for ANYTHING. Anticipating the failure of our washer and dryer as well.

Was fortunate enough to buy our LG refrigerator at Costco, because after one year and two weeks, it stopped cooling in both the freezer and refrigerator. After telling LG phone tech that we have lots of food which will spoil if not cooled/frozen, they arranged to have a service tech call on us in 6 DAYS. What a joke! Costco Concierge service was great, but they seem to be at the mercy of LG technicians for service scheduling.

I was out of country for business when my wife tells me our 5 year old LG refrigerator stopped working. I had her call LG customer service department (India). They provided her with an authorized LG Service Center 50 miles from our house. The cost for the service center to make the service call to my home was $215 which included 1 hour of labor that would be applied to the service call and anything left over applied to the repair. It took the service center 1 week to make the service call. At 5 years my refrigerator has only a 7 year warranty on the compressor with no labor covered. The service call by the service center determined the compressor and motherboard were bad. The repairman only assessed the call for 15 minutes leaving 45 minutes toward repair. I was also told that I would have to get the parts from LG. Contacted LG for the parts and they said the service center would have to order the parts.I went back and forth for about a week between the service center and LG. Got an LG Case Number that was offered after about the 15th call to LG. I asked for a US based LG customer service rep and was told that does not exist. Today LG offered to send the Service Center a Part Authorization # so that they could order the parts. I am going on 3 weeks without a refrigerator functioning in my home. I was told the Part Authorization # will take at least 3 days. The service center says once they have the Part Authorization # it will take about a week to get the part. Then another week to come out for the service repair call. If you are thinking of purchasing an LG product you are out of your freakn mind.

We purchased a LG fridge, fall of 2014. Since then the compressors has gone out twice. The second time we had the fridge repaired we have been without a fridge for 2 weeks. They send someone to fix it. Still doesn’t work and I have to wait another week. Bad service and product.

LG fridge (LFXC24726 French Door Fridge) bought in 2016...compressor failed in 2017. Woke up Memorial Day 2018 and found a pool of water around the fridge. Fridge was warm inside and the frozen food soft. Called LG factory specialist and he used the Smart Diagnosis to analyze the problem. He said I should call a repair person, because the fridge was not working (dont need Smart Diagnosis to tell that the fridge is not working!!!). Removed all the food and scheduled a repair person four days later. The day before the repair person was scheduled to arrive, I checked the fridge and everything seemed O.K....cold fridge & freezer. We decided to have the repair person check the unit to verify that it was O.K.I told the repair person the whole story about the unit not working four days ago and now it is working. He said: THIS IS A COMMON PROBLEM WITH LG UNITS...The defrost computer sometimes gets stuck and has to be reset. Just unplug the fridge from the wall or trip the circuit breaker, wait 15 seconds and the computer will reset. That piece of advice cost me $75.00. The repair person confirmed that this information is not in the owners manual and probably the LG factory specialist dont know about this computer problem. I hope this story will save somebody a repair service charge. I learned my lesson...I will never buy another LG refrigerator.

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

We purchased the LG French door refrigerator LFXS29626 in December 2016. After approximately 18 months of use, this virtually new refrigerator, stopped cooling and required a replacement compressor at a cost of $850. The technician doing the repair said that he is seeing many other “new” LGs with same problem. I can’t tell you how dissatisfied we are with this product and I hope there is a recall/reimbursements for the cost of repair. This is wrong!

I bought an LG refrigerator (LMCX23746) from Costco in August, 2016. The ice maker stopped working in March, 2020. I paid LG $125 for a diagnosis by an LG technician who told me that a wire in the door is broken. It happened because we opened and closed the French door too many times (2000+). To repair, a new door and control board plus labor will cost me another $625-$875. I called LG and they refused to cover the parts because it is not part of the closed system. The customer service even suggested I slammed the door. I am following up with Costco on this. Even though I wont have an working ice maker in the end, I am not going to send one more penny to LG. Another customer has the same issue with the same LG fridge: **. So if you have an LG French Door unit, try to open the other door more. Or turn the French Door into a Single Door unit because the door with dispensers is dedicated to the ice maker.

Model LSXS26466D/02. Love the refrigerator if it would make ice. Purchased Feb 9, 2018 and ice maker failed Jun 5, 2018. Still not making ice and LG customer service just keeps stalling. I have provided a local service company who repairs LG refrigerators, however LG wants to send a service firm that will not answer phone calls. I have contacted the BBB, PA Atty. Gen office, even Home Depot where I purchased. The customer service support from LG is one of the worst in the business.

Bought a LG Dishwasher, LG Fridge, and LG range. All look very smart! Dishwasher ran for 6 months, then noise started. Engine issues. Fixed on warranty. Broke again. Advised to replace unit after it failed again after warranty. Fridge plastic rakes broke. Replaced on warranty. Cheaply made poor design. Broke again after warranty. Last night the light/control unit caught fire and melted the inside top of unit. Temp was very hot and filled with smoke. Found out from former service company that there is a call back due to fire hazard. They service all major appliances. They will not service LG. Called LG. They did not offer much until I raised the service bulletin. Range: electronic board fried and was replaced on warranty. Now off warranty, two elements are burned out. Called LG and asked for parts. Refused. They will send a repairman?

LG WT4670CW Clothes Washer - This machine is alleged to be self balancing. If it fails to spin in out of balance, it refills the tub, churns a bit and tries again. It may do this several times and not succeed. At which point it leaves it up to the user to shuffle clothes or remove clothes to continue. It is likely to fail again and go through additional cycles attempting to balance. This uses immense amounts of water and time. If it fails completely it may leave the tub full of water with no manual way of emptying it to start over. This machine is supposed to allow the washing of 10 pair of jeans or your bed spread or whatever. Good luck. This particular model is quite poorly designed. At something over $500 this item is a one year throwaway. We replaced an old front loading Gibson with this that was ten times the machine this is. We paid $100 bucks for it at a yard sale. I dont know about other LG models but this one is very poor.

My washer is not 5 years old, the rubber drain hose (from tub to the pump) is ripped and we cannot fix it, we have tried to order from several places, they are saying this part has been discontinue. I thought when I bought this it would last longer than 5 years. We will have to buy another washer, but I will never have any products by LG. I hope that anyone else is buying your products better think twice.

LG Washing Machine Front Loading WM235OH*C - mold in unit: As the other 899 complaints, I purchased my Washer and Dryer Set 5/9/2011. From day one, the detergent dispenser had standing water and the tub would get a foul odor. I read the owner’s manual and it stated that both were common. The foul odor could be removed with a HE washing machine cleaner and it should be used monthly. It is also recommended to leave the door ajar. I also called customer service and they confirmed that both were normal. I started noticing mold spots on the detergent dispenser tray and would clean it and run an extra load of bleach through the machine. My clothes were not cleaning properly and the smell never went away. On 12.13.12, I noticed more mold spots so this time I had my husband completely take the top off the machine and remove the dispenser tray. The tray and plastic gasket that allows the detergent to flow into the machine were covered in solid black mold. I called LG immediately and offered to forward pictures. The rep I spoke to, was very empathic and stated that LG will back their product and either replace or refund the machine. She also promised that someone from the Executive Team would call me the next morning to handle this issue quickly for me. No one called me. At 3:00 pm, I finally called them back and this time my phone conversation was very different - no one was going to do anything. They could send out a repair tech but that would cost me and most likely find nothing wrong since standing water and odor is normal. They stated the mold came from not using HE detergent and not cleaning the machine. I told her, “I am not stupid, of course I followed the owner’s manual not to mention all the stickers on the machine that say only use HE detergent.” The commercials on TV indicate to only use HE detergent for HE machines and to avoid the smell from the tub, use the HE cleanser monthly. Duh. Really. If I was that stupid, I wouldn’t be calling anyone. I told them I would be more than happy to forward the pictures of the mold and articles on the health risks that black mold offers. She stated that LG would not replace, refund, or promise repair on the machine. I agree with all the other 899 people. Do not buy LG. Do not throw away money and very important - do not place your health at risk

LG french door refrigerator - On 3/15/07, I purchased an LG french door refrigerator model #LFD22B60ST. This morning, 2/21/12, I awoke to the smell of burning plastic coming from the kitchen. When I opened the refrigerator door, I was met with smoke and a heavy burnt plastic odor. The light assembly and cover had melted and fallen on the top shelf. Both light sockets were burnt dark brown. The inside shell under the light housing is literally melted through. The control temperature read 81 degrees. I called LG and they were too eager to take care of it at no charge to me. That alone made me suspicious of their knowledge of this problem, but after reading eleven other identical complaints listed here, LG must have known about this product failure and not one of us was ever notified. This refrigerator is a fire hazard!

LG is not a brand I would recommend to anyone. After being on hold for quite some time and passed to 4 different departments, all by accident, when all I want is help with a washer issue that is a known issue. Apparently the unit we purchased, a top loader inverter has issues with drainage after a short period of time. The washer is unbearably smelly. Water seems to stay in the plastic tub instead of draining. After going thru the manual and reading all the complaints online after the fact, we have not found a solution for a practically new washer. Oh, and our purchase records are apparently lost. So of course their only solution is to contact service and pay to have their known issue fixed. I will never purchase LG again. Have not had issues with other vendors like I have had with this one. If anyone has seen this issue and corrected, I would love to hear your solution.

LG LRE3023ST - At one year and 5 days the glass top broke, we did not drop anything on it and LG sent their service people to look at it. Their service people verified that it should not have broken, yet they refused to pay so we paid $500 for a new top. Today at 2 and a half years old, the stove is unrepairable. Service estimate was $800+ and its not worth fixing. My last stove lasted for 30 years! Absolute junk and LG will not do anything about it. I called today to see and was only told its out of warranty so its my problem. I will NEVER buy LG anything again.

If I could give this washer 0 stars out of 5 I would. I bought the washer in January of 2018. I used it for about 2 weeks when it started banging and sounded like it was going to come through the floor. I called LG and they sent out a service tech to come look at it. The balance bar was broken and numerous other parts had to be replaced, and of course one was on back order. We finally got it fixed after almost 3 weeks of it being broken.Now we are in April of 2018. The washer starts to shake again & make the same noises as before, only this time I have leaking all over my floor. I call LG again to see what can be done. I talked to 3 different people, was on hold for almost 2 hours, the last person being a manager who was rude, and very unhelpful. I ended up scheduling another person to come out to diagnose the washer, of course a week and a half out. The technician comes to diagnose the washer on a Monday, I dont hear anything back from them and on Wednesday I get a text from LG saying I have a repair order for yet ANOTHER appliance repair company. I call to see what is going on and LG states that the first appliance company said the job was too big for them and their company is not able to do it (this was a company that LG hired).They hired another appliance company and again, they are more than a week out with scheduling. After talking again to LG they are not scheduled to come FIX it, but to diagnose it. This is after I talked to the first appliance repair company and having them tell me that the washer needs to be completely rebuilt and that the LG engineering department told them that there is over $500 worth of just parts. At the end of my phone call I asked to speak with someone higher up, and they stated someone would call me in 24 to 48 hours, and of course 24-48 hours later, no phone call. I am BEYOND frustrated with LG. I have been without a washer for longer than I have actually used mine. I would NEVER buy this washer again, let alone another appliance from LG. Their customer service is terrible and it has been a highly disappointing experience dealing with LG.

I bought my LG refrigerator five years ago around 2013. Within two years the compressor failed. LG replaced it and paid for labor and parts. Now 2018 compressor fails again. LG sends me the parts and says it’s up to me to get it fixed but the compressor is under a 10 year warranty for parts not labor. Problem is nobody wants to touch it. I’ve continually asked LG for help and they refuse. Worst customer service and refrigerator I’ve ever bought. Cost was over $2500.

I have a failed linear compressor on a $2500 LG refrigerator after only two years. Trying to schedule service or a claim through LGs website has not been helpful at all. The local repair tech said that they have seen multiple failures on LG compressors and that there are even one or two class action lawsuits against LG for the premature compressor failures. Hopefully, LG will step up and make right on the faulty compressors they manufactured. Until then, stay away from LG appliances. Warranties dont seem to mean much to them.

I was stressed to think about I already replaced all appliances with LG brand. All the sudden, my LFXC24796D French door refrigerator was not cooling. My wife called service line, and to call local authorized service, they scheduled for repair on October 5th. The fridge started malfunctioning on Sept 2nd, 2020. Now, I am awaiting what kind of response or solution they will give to the valued customer. I will updating the development of the issue until the case resolved.

Updated on 05/30/2020: As I stated in previous review this dishwasher has a manufacturing problem and LG refuses to do anything because it been too long!! It was made without railing on the bottom and thats why the basket keeps falling inside the machine. To refresh, they sent me about a year ago 2 new baskets, which of course didnt help. I dont know anything about machinery so I wasnt aware of the problem. A very nice problem resolver named Sean called and took pictures and told me what the problem was in the manufacturing and that he would resolve my problem and would be calling me in 1 HOUR. Well, its been 5 days and NO CALL!! Each time I have called customer service for an update they get snooty with me and keep giving me the run around. I WILL NOT be purchasing anymore LG products they do not stand by their products. For Sean who said he would help go to hell!!Original Review: LG makes an excellent washer with the exception of my lower basket. From day one Ive had a problem with it and LG sent me another one and it lasted less than 1 year. The bottom basket falls off the runner constantly and I am a senior that would prefer not to have to lift the entire basket filled with dishes to try to push it backside the washer. The model # is LDT9965BD and I bought it a Best Buy and Best Buy refused to help me. So Ive had this washer for 3 years and everyday the same problem. If I could buy another dishwasher I would. Also the things on the top and bottom move and I have to keep adjusting them and the utensil holder is a problem as it breaks apart and now is permanently broken. I could live with the others things. Its the bottom basket running off the rails everyday that is challenging. LG will not resolve this issue so I live with this aggravation on a daily basis.

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

We bought a set about a year ago the LG washer inverter direct drive/true balance anti-vibration system with steam technology and the LG sensor dry with steam technology. I thought it might be too technical but its easy to use and my water bill is 7 to 10 dollars a month cheaper and we use a 1/4 of the detergent that we did before. And the options are many and it plays a musical tune when its done not a buzz that scares you and it large enough to do anything. I got the extended warranty because of the electronic board. Only one problem was the washer is so deep my wife has to use grabbers to get the laundry out of the washer. I think this was money well spent on and I like that the door on the dryer can pull down or from the side, the washer has a glass top thats called diamond glass and a soap and softener dispenser. I did wish they had it in something more than white and Im still learning thing about it like I can connect it to my phone to let me know when its done but I really have to say thats pretty lazy. I hope this helps someone if theyre looking.

Worst washing machine I have ever owned. This machine does not clean your clothes. It was expensive too. The company isnt any help. Dont waste your money or time on this machine. I wish I would have read these reviews before I bought.

Initially I thought this machine (LG F4J8JH2W Washer Dryer in White) to be quite good. The dryer worked very efficiently - the clothes sometimes came out hot.4 months after I purchased it however, we notice quite a lot of smoke coming out from the drum. Luckily we were in the kitchen so switched off the power immediately before the smoke could develop further. LG response - was to send an engineer to investigate, not to get it out of the house. Not good.

I have LG brand washer and dryer as well so it was a brand I could trust. It helped that I got a discount from buying from the same company and they rewarded me for being a frequent shopper. I love the brand and have had no issues with them so far. The smart electronic option where I can see my shopping list is really helpful for mom who forgets so much with everything going on. Being able to jot it down and have it connected to my phone is such a wonderful and neat option. But I hate not being able to organize my fridge the way I want it and the freezer doesnt have as much space as I would like. I bargain shop and want to be able to stock up on much needed items for my family.

I have purchased a new refrigerator from LG distributor. I have registered a complaint under RNA** for the refrigerator not cooling. After so many reminders, the problem is still unresolved therefore I am facing a crucial problem. Please sort out the problem on top priority so that I will continue to have confidence with LG products.

After washing a load of clothes the drum light will not go off. We have tried unplugging, holding the start button for 10 seconds then replugging it back up. It still stays on when unplugged. The washer wont come on. Why does it seem that all the LG washers have this or a similar problem? If there is a problem with the motherboard recall these washers and fix them. This is a factory problem not the customer that bought it. The problem is too similar in every case. You are turning people against your LG products. My model is WM2487HM.

I choose because of the brand and the price I got it at. It was a once time deal so I took it. IM very happy with the product so far. It has met all my initial expectations so far. Freezer at the bottom and enough space for my food and drinks and other things. It does what its supposed to do. I would buy two if I could. The lg refrigerator is one of the best investments IVE ever made.

Since I bought the unit in October of 2015 I have had nothing but issues with it. After installation the convection fan was hitting the unit causing a loud scratching noise. LG sent me a different blade which wasnt even the right one. Had to wait another week to get a new blade sent. Now the machine will not preheat. Does not show an error message. It just shuts off and sings a nice happy tune to let me know the unit is a piece of crap. I would not recommend this stove to anyone. If I could return it I would. Customer care is anxious to help you out by charging you $380.00 and a wait of 2 weeks to repair. I have a family of 4 and without a stove its hard to cook food. They didnt seem to care just offered me another option for 265.00 with the same waiting period.

We purchased an LG bottom freezer refrigerator through Home Depot. They delivered 2 weeks ago. It immediately started with a loud clattering noise. I was on the phone holding for LG for over 1.5 hours. They finally agreed to replace the refrigerator on June 19, 2020. It is almost 6 pm on June 19th. No delivery. Now I have been on the phone for almost 2 hours, and someone from LG just picked up. He cant find my purchase order number. Wow!!!!