The washer has held up well for 6 years with only minor repair needed. As we found out, you have regularly clean the drain filter but its easily accessible from the front of the machine. The machine we own is not heavy duty but perfect for my wife and I now that the kids are out of the house. We will buy LG again when we eventually need a new one.

Wish I could leave a rating of zero stars as a more accurate rating. LG Refrigerator model LFX25974ST /04 less than one year old under full warranty compressor failed. Informed item was on back order and will not receive for 3+ weeks. We have already waited for one week for service. Numerous calls to customer service has done nothing but bring frustration and hours of wasted time. Horrible product and horrific customer service. A month without a refrigerator and hundreds of dollars in spoiled food. A family of four with two small children cannot be without a functioning refrigerator. We will never purchase another LG product, EVER.

The fridge has great cooling system, very practical design plus the aesthetics fit my taste. The height is just perfect for someone petite. It also has cold savers and french doors. It was more affordable compared to the other brands with the specifics that I wanted. It has add ons, it is also very durable. It has definitely met my expectations with all the bells and whistles. But I wish the organizing bins were adjustable. Temperature per shelf adjustable, a roll out shelf, easy to remove and clean bins, an area where we can put odor neutralizer. That would really be helpful

I love having two ovens! The smaller pizza oven is great for most things, but having the larger oven with the convection feature is wonderful for my big family. The glass top is so much easier to keep clean than traditional burners. The self cleaning feature works wonderfully when you follow directions. After more than ten years, we are going to replace the heating elements because of uneven heating. I consider this an acceptable routine maintenance.

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

We purchased an LG lsxs26326s side by side refrigerator (as well as a microwave, oven & dishwasher as we remodeled our kitchen) in April 2015. On Dec 16, 2016 it had stopped cooling. Fortunately, we have a 20+ yr old Kenmore in the basement we were able to move all the food to. Had our own repairman come out Sunday to see what the problem was. Determined the compressor in our ONE AND A HALF YEAR OLD refrigerator had gone out. Now, this part has a TEN YEAR warranty through LG (hm, maybe that should have told us something) HOWEVER, only the PART is covered NOT labor. Sunday night I call LG Service and after a very long and frustrating discussion with someone who barely spoke English, I was informed a Letter of Authorization would be sent by email to our repairman so he could order the part. I requested a rush on that letter as it was a week until Christmas & we had family coming from out of town. Monday, no letter. Tuesday, still no letter. I call again Tuesday night and am informed they tried calling the repairman and got no answer or return call (I know this is a lie as I spoke with them that day to confirm contact from LG). At this point, I demand to have the matter escalated and to speak to a manager. I get put on hold for a while and FINALLY get a manager, whom I might add speaks English clearly (YAY). She proceeds to tell me something completely different than I was told by the previous two reps. Stating they have to talk to the tech while they are at the refrigerator and able to guide them through what to check. THEN, once diagnosed as the compressor the letter of authorization would be sent so the tech could order the part, which would take 3-5 DAYS to receive!!!Now, I am getting angry. She tells me they had available techs on the 20th, 21st & that day (22nd) so I could have just had their tech come out and diagnose it and they would have had the compressor the next day. I told her there was no way in hell I was paying THEIR techs an arm & a leg to fix the refrigerator I purchased a YEAR & HALF ago when my guy was only charging me $60/hr!!! Her response was simply OH. Finally, she send the letter of authorization by email while still on the phone with me. Wednesday morning, I call my tech & they have the email (THANK GOD). They order the part. Thankfully, it comes on Thursday and our guy comes out that evening to replace it. Now, a month later, we are having problems with the ice maker not making ice. UGH!!! I wish we would have just gone with different appliances. I will NEVER EVER EVER purchase another LG product. Purchasing these appliances has literally been a nightmare. They should have paid us to take them for what we have been through with all these appliances!

I was told by a repairman about two refrigerator brands to buy, saying they have less returns and less repairs. And so, I went with the LG. The refrigerator looks really nice and I was happy with it, but it wasn’t even two years old and it broke twice. I’m very dissatisfied with it. It quit getting cold, and ruined my groceries twice. When it started ruining my food, I thought it was just the food. I didn’t notice it as it took a little while to warm up. And then come to find out it would start melting my ice cream. It was a little over a year when it first went out. I called Lowe’s, where I bought it, and then they turned anything to get it fixed. Then in less than three months, the refrigerator did it again. I called again, and then I had to wait quite some time for the parts to come in.The compressor went out and something else along with it. And so, when they fixed it the second time, they had to redo everything, and put something else in there. LG has a good warranty on certain parts of the refrigerator. But we paid $3,800 for that. Its working now, and it works nicely, but I don’t trust it anymore because it went out twice. I wouldn’t buy another one because of the problems that I had with them.

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.

Purchased LG washer, dryer, stove & refrig about 5 yrs ago. Very expensive, but was very happy when I got them. Dryer have replaced 2 - drums, last one has lasted 2 mos, paper thin drum, stove, unit went out that I rarely use and i.m. - rarely works. Never would I spend that kind of money for appliances that are worthless.

Bought our LG washing machine at RC Willey. After 6 months we get the dreaded UE error code. Weve had a repair company out 4 times now. 3 control boards, a water inlet valve and a dispenser tray. The repair guy also warned us about a number of other parts to expect to go out. LG corporate attitude is well keep fixing it till your warranty runs out then youre on your own! Never again will I buy anything LG! Going back to Whirlpool.

I purchased this LG Top Loader washer in October 2010 along with the extended service agreement. From the beginning I had nothing but problems, I got the UE code often, it would run the rinse cycle over and over, clothes ended up in a knot, etc. The service company checked it, said the legs needed balancing and it was fine, NOT FINE! Finally the recall happened and after fixing it, everything was WORSE. Every load was UE, the timer wouldnt advance, all the issues I have read about here. The service agreement sent someone out who was here 1 minute and said this was an LG issue and they would call me back. No call back, numerous calls to LG who opened a case at my insistence at a replacement. LG said they would get back with me in 7 to 10 days, which didnt happen. Set up another appointment with service contract, took the morning off work, and guess what a NO SHOW!!! I suggest everyone with these problems call Consumer Affairs (the government agency listed on our recall letters), I lodged a complaint there and was seriously considering joining one of the class action lawsuits about this fiasco! Service company said I had to have one more service call before they would consider the machine a LEMON, so I insisted it NOT be a third party vendor, but an actual LG repair person. This person called me to let me know when he would be here, had a LG shirt on, and after one minute said the recall fixer only did half the job, not to worry he could fix it. He said some of the vendors LG hired to do the recalls only replaced the software and then didnt do the proper programming. He proceeded to replace the rotors, the motor and finished programming the software. It did work! Not perfect as my clothes are more wet than I would like, so I have to run an extra spin cycle sometimes, but I am not getting the UE error codes, and able to use spin only cycle without water dumping in! He said dont use the cotton/normal setting, use casual and if washing towels wash 4, not only 2, and better to do bigger loads than small. The machine has a hard time sensing light small loads. I still would never purchase an LG large appliance again, or certainly this big fancy machine if I knew small light loads would be an issue, and certainly will not purchase an extended service agreement! So, moral of the story... INSIST on an actual LG repair person, even when dealing with the extended service company.

All of the knobs for this supposedly high end range (LRG30357ST) are poorly designed. The knobs are plastic covered with a very thin film of silver colored material, the back has a plastic sleeve instead of metal. The silver film blisters and shrivels and the plastic sleeve splits so the knobs arent secure on the shaft. The company has upgraded the knobs on the newer ranges but they wont work on this range as the shaft hole is reversed so they sit upside down. The only replacement knobs are the same crappy ones as the original. This range was in the new home we purchased. It was manufactured in 1-10 in Mexico.

Just purchased an LG Model LFX31925ST French Door refrigerator 12/4/14. Connected the unit on 12/6, set freezer temp to recommended -4 and lo and behold, the freezer wouldnt freeze. Decreased the temp to -6 and it still wouldnt freeze. Frozen food transferred from the old Amana unit, which was freezing quite nicely by the way, all thawed and had to be transferred to the even older 23 year-old Whirlpool unit we keep in the garage! Called LG service on 12/7, they conducted the (Not-so) Smart Diagnostics and said that the unit was functioning properly, NOT! Completed reset of the system, was told to wait 4-6 hours and call back. Well, we waited seven hours and if anything, the freezer got warmer! Technician is due to arrive 12/9 to repair the unit. Is this how all LG refrigerator units behave? Think well go back to the tried and true Whirlpool appliances. At least we know they actually work. At this point, Lifes Not-so Good!

Nacretia was very helpful. She reached out to me via phone and provided me with the resolution that was being offered from LG. (Which did not completely fulfill what I wanted given the money we invested in this product and the trouble, time involved with getting it resolved.) The offer was fair enough for me to accept to be done with this ordeal. I do appreciate LG getting back in touch with me, offering the resolution, and following through with everything in the offer quickly. In the future, if LG finds a resolution to the linear compressor issues we might consider trying LG products again, but until then I cant recommend the refrigerators based off my experience.

Purchased LG refrigerator model LFXS24623S in March 2017. After 3 months, the ice maker would not work properly, (would not tumble ice into bin). Service man replaced ice maker. Waited 24 hrs, checked for ice, no ice! Called again, and same service man came, checked everything, replaced entire unit. Checked next day, still no ice. Same service guy came again, ( I knew him by name by now), said there was a problem with this particular serial number line, he had just received an update by email, replaced entire unit once again, you guessed it, still no ice in bin. Bill, (not his real name) said there was nothing he could do other than replace the fridge. Customer service called sometime later to confirm the replacement to be done at end of August. By 1st of August, freezer would not keep food frozen. Some stuff froze others didnt. By date of this posting, all food in freezer had thawed. We had to throw all the meat products out. We are now waiting for the replacement and hope this one actually does what its supposed to do. Im hoping we just got a lemon as can happen with any products. One other thing, the customer service rep we spoke with did not seem very sympathetic but seemed to treat our phone calls with total indifference.

Its amazing theyve named the company LG, it couldnt be the farthest from the truth! The customer service is worst than the product if thats even possible. Spoke with a rep over the phone and Live Chat, neither were worth 1 star. Sorry I ever bought their product but the takeaway from this is, I can boycott their product and spread the word. If you want a product that works, stay away from LG! I bought the washer through Best Buys online service. Best Buys receipts fade after 6 months and are not readable. Best Buy could see the purchase online but couldnt print the order, therefore according to LG, there isnt a valid proof of purchase. While I am very disappointed in the Best Buys ability to print a receipt, at least they were willing to give their contact information and the Best Buy order number so that LG could contact them to validate the purchase. LG would not contact the manager at Best Buy to discuss. At that point, Live Chat ended the chat. Customer Service, a lost art!

Well LG you have a lot on your plate right now and thousands of consumers without refrigerators due to your faulty compressor problems. Mine has been out since last Wednesday and LG cannot find anyone to service their product even their LG technicians aren’t available. Living out of 3 coolers and had to buy a box freezer. Now on my way to buy a used refrigerator because not knowing how long this issue is going to take! Was reassured that I would be reimbursed for buying the box freezer, food spoilage and old refrigerator. My case was sent to regional manager and being review while being told I’d be called back in 3 to 5 business days with a resolution to replace or give me my money back if I pass the review and if they cannot find anyone to come out and fix it. I don’t want to ever own another LG product let alone have them come out and replace the compressor with the same faulty issues to have it break down again in which it would. I also have a 1,000 dollar LG dishwasher and 6 months ago the top digital touch board went out! 1 year later! They replaced that and praying it doesn’t go out again.So now playing the waiting game. Don’t buy LG. Appliances will never be made the same way that they were years ago in the 70’s and 80’s to last a lifetime. I have reviewed just about every brand out there and all I find is garbage reviews!! What the hell can you buy that’s reliable anymore!

LG Waveforce True Balance Washer large capacity - You CAN fit huge amounts of clothes in the washer. This is the only good thing. The BAD - no matter whether you wash one thing or a giant load, it will wash and wash and wash because the load becomes uneven and it is trying to even out the load. Eventually, almost every load, you will have to stand over the load to keep re-positioning the load manually until it finishes washing. If you have time to spend at least 20 minutes watching and monitoring almost every load so you can make it even, then this washer is for you.

I purchased a LG refrigerator Lfc25760st from Home Depot. Within 1st year the plastic parts inside were cracking and falling apart. It started with the wheels popping off the drawers like they were nothing. I called only to have them accuse me of being extremely rough with my new refrigerator. Then said I had to get someone out there to look at it. Guess what? I live 2 hours from the nearest service dept. So Id have to pay for that, mind you its still under warranty at that point. I call and find out Ill have to pay the 50.00 and 0.35 per mile of which LG will not reimburse me. So, I just skip it because at that point the drawers still side out without the elcheapo made wheels. Then everything else begins to crack and break. So I call again.Im so mad because they will not help me and its now 100% clear that its LGs fault this is happening. I have my old GE side by side that is 20 years old, been through teenagers, young kids and moving 3 times. Its still running and the insides are great. Not the LG!! My drawers all falling in! The rails have cracked and the drawers fronts are even cracking off. Never has there been such a completely uncaring company that is unwilling to rectify problems that are obviously their fault. Its time for a class action law suit. They went cheap on production for these refrigerators and we the consumer trusted this company to produce a quality appliance. I now walk away from everything LG and Im not the only one.So much for wanting a nice stainless french door refrigerator for my kitchen. I have contacted the company over 6 times and get nothing but run around. I even tried to get them to at least give me some type of discount on all the parts that are broken that should not be. It will be well over 400.00 to replace all the broken parts not including shipping. I have talked to other people that the exact same thing happened with them. LG also told them they have never heard of these problems before. Gave them the exact same run around. They replace their insides only to have them all break again. Im done. Its lawyer time.

This washing machine started leaking in the first few months. LG has sent out a service technician 5 times over the past year. The machine continues to leak. Our wait times are 30 minutes at least to get through to customer service. Today we were told they would not replace the machine until a technician deems it unrepairable. Now a year into this process, it is clear they will keep wasting our time and sending out repair technicians without ever replacing the faulty washer. This will be the last LG product we ever buy.

Late at night, (after we all went to bed) we heard glass breaking. Upon investigation, we found that the glass in the front loader door has blown out, glass all over the floor AND inside the washer. Glass was very hot. Cleaned up the mess and called LG. My husband is disabled and we do his laundry every day. I spoke to customer service and they said it had to go to resolution team, even though I have had the machine for 5 years and it was no longer under warranty. After a week of waiting for their decision, now I have service scheduled for Monday (which I have to pay for since the washer is not under warranty....no kidding!!) They had better come with the parts because going to the Laundromat is no fun...especially after paying $700 for this machine.....

I bought a new LG kitchen appliance set Stove/fridge in 2015, which cost a little over $5000, the fridge was in my house 45 mins from the store, I hired a plumber to install and connect a new water line for the fridge, after it was connected and plugged in, the water disperser would not work, I phoned LG right away, LG service personnel asked me how old the fridge was, I told her... 45mins, she was shocked and embarrassed, and 4 days later they sent a appliance technician to fix it.We have had nothing but problems with this fridge, the ice maker works off and on when it feels like it, the door jam between the french doors broke... Cheap plastic. The 2 oven stove burnt one burner coil out not long after the warranty was over, I contacted LG, they said for a one time fee I could have it repaired, and so on, my reply was... Ill never buy your product again. The glass stove top is very dangerous, hot pots and pans slide around very easy, dangerous around young children. I wished I would have kept my old GE set, old and ugly but still worked.

Bought a top loader January 2018. Washer was no problem, on September 12, 2019 I hear this loud bang! No idea where it came from. Went to get clothes out to put in dryer and there’s the agitator flipped up on the side of washer!! Completely snapped from base!!! The only thing in there were 2 shirts, 2 shorts and 4 socks. The washer is a little over a year old. This is a complete joke! Beware!! After reading how LG responses to others and the $$ to fix their products is absurd. Please beware if you buy this washer. Not made well at all!!

Bought a new white side by side LG refrigerator about 1 1/2 years ago from a local big box retailer. The plastic trim pieces around the electronic controls/water dispenser/ice dispenser have turned yellow. The refrigerator is bright white and the large bezel and drain plate is now a disgusting yellow. I first tried to resolve the matter with an online chat representative who was absolutely clueless. She couldnt even figure out what parts they were on her schematic. She finally gave up and had me complete an online upload form with pictures that I had to take. She said she would call me back after I uploaded the form. I uploaded the form with pictures and after two days no response. So I did another online chat with another agent. I gave her my case number and all she said is Sorry its out of warranty. She gave me the phone number of their parts distributor for the Eastern USA and the girl who answered the phone instantly put me on hold and never came back. This is ridiculous! The trim pieces are about $180.00. So, dont ever buy a white LG refrigerator and if you would like customer assistance on their product - Dont buy an LG Refrigerator.

Absolute junk. Has not worked right since day one. Cooling problems and error codes since new. 2014 by the way. More than a half dozen repair calls and still not fixed. Now out of warranty and last service technician says its the main wire harness. Called LG service. Horrible. Besides arguing that the fridge is out of warranty. Then tells me the wiring cant be replaced anyway. Now stuck with a shiny $2700 lawn ornament. Stay away from LG. Back to using my 15 year old Frigidaire apartment fridge until I can afford to buy a new one. There will never be another LG or LG-affiliated product in my house again.

2017 FH4U2VCN Front load washing machine - Quite the most unreliable machine I have purchased in 60 years. Constantly stops at the rinse/spin stage with uneven load flagged. After 6 months of this I had LG engineer call and make the usual excuses too much load, too little load, wrong type of mix. What a load of tosh. To placate me he replaced the motor and housing to what seems no improvement whatsoever. It is now 12 months old and unless it is fixed once and for all it will go back to Currys and legal action will follow.The machine fails to complete on average three out of every five washes. At this point Currys is not in the picture as servicing has to go through LGs totally abysmal website where they cant even manage to email you that your complaint has been received - just warning you only to sent report once! What the blazes is that about?

This is the worst piece of crap I have ever spent money on. I have only owned my washer for 2 1/2 years and it constantly gives the UE (error code) because it gets off balanced and adds water to compensate for the balance. It will repeat the water and spin cycle over and over until it gives this code. I will never recommend this brand to anyone ever again. I cannot afford to spend $800 on something that doesnt work right. Never buy an LG True Balance washing machine. They are anything but true or balanced!

LG 4 door French Door Refridge. I purchased a Refrigerator in December 2016 which makes it 3 years old, in April 2019 I had to have a new compressor installed already, now both the freezers are creating snow and ice and I cant open the drawers. I called and they told me that I had to defrost the entire refrigerator/freezer first and wait 8 hours. Not only did I do that I waited two days to make sure everything was dry, once I determined that it was, I plugged the unit back in, overnight it started to create ice and snow again. I called back, after 45 minutes on the phone with someone I could hardly understand, giving them every number possible and all the info, they pass me to the scheduling dept to have someone come out to look at it, they charged me $125 up front service fee just to have tech come out to my home, that does not include the repair or parts, really!This is only a three year old appliance, that has had problems already, what piece of junk. I am 55 years old and for once in my life I was able to afford a better product, well that was what I thought I was getting, paying a heavy price for the refrigerator, I thought LG was supposed to be a great product, well WRONG, they truly dont care about us, they want us to do all this troubleshooting first, I dont pretend to be an engineer, they should be sending out a tech for free especially for a three year old unit. I am so disgusted with LG. I will never purchase any of their products again. I am sure this refrigerator will cause me so much grief and money that I will have to get rid of it. And furthermore, I have a 20 year old GE refrigerator in my garage that I have never had to have any service on and it stills works great, just a little rust on it, so I moved it to the garage, It beats LG for sure. BUY AMERICAN FOLKS!

To all of you that just brought your beautiful new LG refrigerators you must not have done any research. Because there thousands of dissatisfied customers with faulty refrigerators, compressors complaints and and on and on. I bought mine brand spanking new with French door and dual ice makers. Beautiful. It stopped working almost up to the date of when I bought it and no more warranty on the unit but there was one on the compressor but only for replacement. This has been one of the worst experiences of my life. If I had known this would happen I would have never bought this piece of junk. Not only can you not get through to anyone to fix it. You have to pay for someone to come out and diagnose the problem that you already know what the problem is. Then you have to pay for the repairmen (who is contracted) to come out and install the compressor which according to other loyal consumers may or may not work. But only if you can find one to come AND keep his appointment. After many tries I decided to give up and get a new one. But I will never ever in my life buy another LG product. I knew their phones were crap. Because I had to have mine replaced three times. I am an iPhone user now. But do your research anyone that reads this. My unit was bought in March 2013. And it went out in April 2019. I knew I couldn’t have been the only one so I read and found that all of the people that bought theirs after mine complained. If I had read all of those complaints I wouldn’t have had to buy another refrigerator six years later. Please stay way from LG. Even when you do call for assistance the people that you speak to are rude and condescending (only if you need help. But not if they are getting something from you. Then you may be treated with respect. So STAY AWAY STAY AWAY STAY AWAY. Go to the proven manufacturer our parents used. GE WHIRLPOOL OR KENMORE OR FRIGIDAIRE. Thank you.

After 4 years of no issues with our LG refrigerator, it died one day after we hosted our daughters bridal shower. Needless to say, we lost all the food. Called a repairman, came out and informed us it was the compressor and it was under warranty. He also warned us that LG has been having issues with the compressors. We called LG and they told us that their repair service (through A&E) couldnt come out until 2 weeks later. I waited ALL day and no one ever came. We received a call and email to call back the next day to reschedule. Naturally I assumed they would come asap. Well to my dismay, they couldnt come out until 2 WEEKS later. Are you kidding me!! We had been without a fridge all this time and they expect you to wait even longer and its their negligence! We were so frustrated and disgusted we just gave up and bought a new refrigerator, a Frigidaire, since it seems price doesnt guarantee it will last!

I purchased an LG refrigerator 7 yrs ago for $3,000 and the compressor just went out over a week ago. I was unaware of the class action lawsuit over the compressors until I started researching for reviews. According to the manufacturer, the compressor replacement is under the 10 year warranty so they will cover the replacement. However, it will cost about $1,000 for the labor and additional parts besides the compressor to be replaced. And... heres the kicker, even after its replaced the manufacturers warranty date does not reset, it continues from the date of purchase. Thus only giving me 3 more years of coverage. Not good... If the compressors are only lasting 5-7 yrs or even less, I can foresee dumping another $1,500 into the refrigerator since the manufacturers warranty would have since expired. Not good at all LG. On another note, I had to have the cooling eliminate in the freezer replaced last year and it was only 6 yrs old. We dont do anything extreme to the refrigerator, it just sits there and keeps the food cool and frozen. It doesnt make sense to pay for a high end product for it to not stand up to higher expectations. Not good LG, not good at all.

I cooked below the microwave. The steam and heat from cooking and combined with cooking in the microwave has crumbled the plastic that secures the lower handle. It is now taped on. A new door is 260 dollars. I cant afford that. What good is a microwave if you cant use it? Really!!!!

As a new home owner, we purchased a full line of LG products. Extremely excited to have the new sleek appliances in our new home, we felt accomplished. After 3 years of ownership, we started having a problem with the ice dispenser freezing. We called into the service desk. They said this wasnt covered in the manufacturers warranty. After replacing a few parts here and there (being parts changers), we decided to call in a repairman. They let us know that the problems we were having have been covered under the warranty, and that we needed to call LG back. After calling in the service center, they agreed to allow one of their servicemen come in and service our unit. Their technicians came in and removed our refrigerator (for 2 months). They brought it back with a new compressor and a bill for the labor. They explained that if the computer board on the front of the unit was not working, we would need to replace that portion out of pocket. So we purchased the circuit board ($100), but the unit still did not work. We called back in to LG. They said we purchased the wrong one. We needed to purchase the other ($80). So we did, but still nothing. After talking with a friend, I decided to purchase the capacitor. The part was delivered on Saturday. I installed the part and 10 minutes later, the part exploded. Literally, white smoke blowing into the ceiling of the kitchen. After replacing parts, paying for parts that were not the problem and getting the runaround from the service center, we purchased a Whirlpool. We will never purchase another LG product again. We will make sure that all of our friends and neighbors hear our story. Most of them have had the same problem with LG.

We are doing a kitchen remodel, I purchased an LG refrigerator (dented), oven, and microwave. The microwave also had a dent so J.C. Penney discounted it. We installed it and the door scrapes horribly when it opens and closes. We called J.C. Penney whose automated service directed us to LG tech support, after about 1.5 hrs phone time they set a service call. The service tech arrived and determined the unit was irreparable, structural damage. I called LG for follow up, the operator couldnt figure out the notes, I had him read them back to me and stopped him where it stated, not repairable. I had to send pictures and a copy of the receipt that were already sent by the repair tech. After multiple hours on the phone I finally got a CNN number For a defective return. They said they will call me to arrange delivery.A week goes by and nothing. I called back and spoke with Alexander, he re-reviewed, Sorry, nothing we can do. I escalated to his supervisor, Willie who made it clear that I was bothering him and stated, I will not cover anything on this unit, go back to J.C. Penney. Now the unit is not heating correctly, waiting for the repair tech again. What a BAD!, experience. I will NEVER! buy another LG product.

The LG washer started making oil spots in our clothes. I learned from a friend who is a technician to apply DAWN dishwasher liquid to the spots and let soak. After washing, if the spots come out, its from the machine. I have to clean my machine once a month with a commercial cleaner that is expensive to use. The problem with the washer is that all the cycles except for the towel, bulky items, and large loads do not use enough water to get the soap out of the clothes. The so-called water saving modes are causing the spots. LG tech service is of no help. The LG dryer lint tray compacts the lint so if you dont clean inside the lint trap, the tray will not go all the way down. I had several clothes that were torn because of this. I will never buy another LG appliance again!

Dishes do not completely dry, especially on the quick cycle. Water is left standing on the bottom of glasses. Even running full cycle, they do not dry completely. The silverware rack does a good job, but had to get a separate basket for odd items. Dishes must be put in the lower rack up front, due to folding tines in the back, will not stay up with dishes, glasses covering the times works well.

The refrigerator is side by side, 27 cubic foot capacity and without the water and ice in the door feature. It has been a good refrigerator but not a great one. The price was what I was willing to pay and it got ok reviews from Consumer Reports. I would have liked the capacity to have been greater. If anything I would have expected that it would have been better made. I bought the refrigerator because it was on sale at Home Depot and they offered free delivery and installation. If another highly rated refrigerator had been on sale near the same price, then I would have bought it.

Bought a stainless steel side by side refrigerator yesterday. It was delivered today. When I bought it, the sales person did not tell me the sides were gray. I thought it would be black with the s/s front. I was not present when they brought it to my house, my husband was. I had also bought a LG s/s electric stove. It is black with the s/s front. The fridge does not match because of the light gray sides. To return the stove even though it had been in my house for 4 hours cost me 157.00 in restocking fees. I ended up buying a Kenmore s/s with black sides. I think LG has gone wrong with having their refrigerators only with Light gray sides. Its suppose to be the latest thing. Its ugly!!!

Absolutely disappointed with this stove. We bought it because of the good review. It have nice features, but it is always defective. We had the technician four times during the warranty period. Now the warranty is over, and still need him on a regular basis. Every appointment is scheduled weeks later, which is very annoying. (imagine 2 weeks without oven). Among the CON of this oven- Automatic cleaning burn the fuse, every time... unless you move the oven 3 feet from the wall, suggested by their own technician (Gee, we are in 2019!!!). The induction burners have an intricate inside panel, when one is defective 2 or 3 stop. They were supposed to be independent. Every time you open the panel, one of the button break. And most of all, the service is horrible, from the long waiting time on the phone, to the unacceptable delay for the technician visit, to the technician fees... And ability. Please do yourself a favor, choose another one.

It met all my standard and recommend to everyone. The price was reasonable too. The color and style I loved and was exactly what I was looking for. I will always buy an LG fridge and tell everyone about it. I loved the ice maker and there was so much room for me to store all my groceries. Very clean and open. Loved the space on the doors and had enough room for all the condiments. The shelves were perfectly spaced and had enough room. There is nothing really that I did not like about it. It was exactly what I was looking for and the price range was perfect.

We have contacted LG about the issue with their over the range $400 microwave door design flaw! After being ignored for several days, we sent the receipt and pictures of their product that was falling apart. I called and they said they are unable to provide us with a replacement door. Really? Is this is how they take care of their customers? They dont even provide you with options! We were not asking for a new microwave since it is out of the one year warranty. LG customer service is terrible. Obviously, we are not the only ones complaining about the door issue. I see other customers’ frustrations as well. Way to go LG. They should change their motto; instead of “life is good”, it should be “life is no good” (because we do not take care of our customers). The whole microwave function isnt working. Now, we are forced to buy a new microwave oven!

Well this washing machine is AWESOME. Works great and I can wash 15 beach towels at one time and even King Size duvet sets and NO problem. I have had this machine going on 10 years and I have had No issues. Even sings me a nice tune when it is finished....

LG washer model wt1001cw top loader - Purchased washer from Menards based on high ratings from consumer reports. Had it for only a week and parts of the laundry does not get wet and clothes do not come out clean. Called LG. States have to have repairman look at machine to be deemed non-repairable. Repair person states it is the nature of the beast. That is how the machine works. LG supervisors states nothing they can do, told me to go to Menards and state buyers remorse. Went to Menards. They will not accept return since it was past 7 days. We came in on the ninth day! We told the manager at Menards in Escanaba, MI about the buyers remorse. He laughed! Not impressed with LG and Menards! We can always use the washing machine for target practice. Probably will be good therapy!

Cooks great! Seriously DANGEROUS knobs, huge FIRE HAZARD! Purchased Nov 26, 2017 delivered December 21, 2017. No problems with the cooking features as I love this stove for that purpose. However, I did not have any issues with the knobs turning on by just a brush or bump or even just standing close & assuming static causing the problem UNTIL LG sent a new control unit which is the entire front portion of the stove above the door due to the finish falling off in big chunks just by wiping with a damp rag! I wish I had just had my new stove painted stainless at a local paint shop as I did remove the knobs when not in use for fear my house will burn down until I noticed the stems cause the burners to turn on even more than with the knobs on so now I trip the breaker to the stove and NEVER leave my house or go to sleep with that breaker not in the OFF position.I realized the burners actually heated up when I sat my cold bag with a gallon of milk I had just purchased on the stove top. Turned to go get another bag from car & came back in to a smoke filled kitchen & a melted cold bag including the entire bottom of the plastic milk carton with boiling milk all over the stove & running down the front of the door! It took approx 25 secs to grab the bag & return to the kitchen but I had sat the bag on the ultra burner unfortunately! It works very well!Now if the control panel is barely touched by a mere piece of clothing the broil turns on HI and my oven is locked yet the door is not shut so it’s not useable but it still turns on! LG will not assist you other than advising you to have a repair person come check it out & at your expense since the warranty is out. I wish I could say buy this stove you will love it but the Fire issue is the only reason I cannot. I now cut my breaker off to my stove before leaving my house or going to sleep! Also, I cannot get an answer from LG, but my lockout feature only prevents the oven from being turned on, it does not lock the stove top controls! I paid a little over $1300 for this stove. I am going to try to find a fix, either knobs that lock or a person to rewire my control panel to prevent the fire hazard! I will post a solution if I am able to find one that is inexpensive!

NEVER buy any LG appliances! After going back and forth with them for 4 months about our fridge, theyve yet to send anyone out to fix it or replace it. The closest technician lived in Bolton, MS. He drove down one day and was here 5 mins and only checked the temperature of the fridge and left. He supposedly had to order a control board that hasnt come in after 2 months. Then I was told to email a copy of the receipt from when it was purchased so that the rep could send it to someone in higher authority to decide whether or not theyd refund us. That was 2 weeks ago that it was sent to the rep and still no answer back. HORRIBLE CUSTOMER SERVICE and no one to service their HORRIBLE products! Doug finally said screw it and went and bought a Samsung today.

Purchased a LG top loading washer from Best Buy. Buying experience was positive with quick delivery and setup. After one year, washer has started leaking or rather pouring water out of the bottom of the washer. Additionally, the clothes do not get clean. I purchased the washer to handle larger loads like comforters, but it cant even clean a load of towels. I do not like that the washer decides how much water is needed to clean the clothes.

My husband and I bought this dishwasher last May 2015 NEW with the fridge and stove. This dishwasher is probably the worst dishwasher ever!! Its the model with the 3rd rack, sounds convenient right? Wrong!!! It sucks, yes I can put knives and silverware on the top row but it leaves very little space for your glasses. So any glass taller than 6 inches does not fit!! Which means they have to take up space on the bottom rack or Im forced to hand wash!Now the bottom row... The lines that are suppose to hold the dishes do not stay standing up. The silverware basket is in three sections that is suppose to lock to together, it falls apart if you just put a fork in it. The large bottom rolling basket is constantly coming off the tracks! It takes 2 1/2 hours to run a normal load and an hour to run a quick load. The quick load does do a good job and usually have to rewash items. I hate this dishwasher and the only place it belongs is in the trash dump! WARNING DO NOT BUY IT!!!

Is this level of service LG intends to provide? We visited LG PEL and New Allied Gujranwala, Pakistan regarding our one LG washing machine (product model: wd80150) issue, but both were saying, “We are not providing LG after sale service.” I even sent 5 emails to LG customer service on August 17, 2011, and they did issue a complaint reference number **. I received what I felt was extremely poor service, and I felt I should write and inform you. They did issue a complaint reference number **; still, they are saying that they do not have LG parts and testing equipment. Im sure that this isnt the level of service you intend to provide. I would like to continue being a customer of LG, but I feel this type of after sale service makes it easy for your customers to simply never do business with you again. I look forward to hearing from you.

I’ve had my refrigerator for 9 years, the ice maker quit working within a couple years, now the compressor is out. It’s been out for 6 weeks, it’s still under warranty. I’ve been told that they don’t last over 10 years. I’ve been in contact with LG several times in the last 6 was. Every time I call I get a different excuse why they haven’t sent the confirmation letter to get it fixed, total run around. First they told me they sent it, a lie, all I’m getting is lies. I’ve lost everything in my freezer. Very, very poor service. If you’re going to make and sell then you should stand behind it. NEVER again will I buy an LG product and I’m telling everyone I know. Now they tell me it going to be at least another 7-10 days.

Bought an LG French door refrigerator in 2007. In 2010 the water hose in the back of the refrigerator cracked and water started leaking into the wall between the kitchen and garage. Never got water in the kitchen but in the garage. So we had that fixed. In December of 2013, the freezer wasnt keeping the temperature consistent cold. Called in an LG approved repair person. He couldnt figure out was was wrong since the compressor ran and occasionally cooled. Finally he took a wrench and hit the compressor and it started cooling. It ran for 4 months. He said oil got into the unit. At the beginning of this month, the compressor stopped working completely. Called another repair service. A new compressor arrived, but it wasnt working. So they ordered another one. Today the repairman tried to install the new compressor and it didnt fit. The wrong model was sent. The compressor is on back order and may not ship for two weeks, which means that I will be without a refrigerator for 5 weeks by the time the compressor arrives and thats if it arrives when LG THINKS it will. It may be silly of me to think that a refrigerator will work for longer than 7 years. If you are thinking of buying an LG appliance, my advice is DONT! The product is cr** and the authorized repair people have no idea what they are doing.

I have an LG front load washing machine that has pretty much stopped working after exactly 18 months. The drum no longer spins and there never was an error code displayed. I called the service department and we were unable to troubleshoot it over the phone. He referred me to the one and only LG repair service in Cincinnati for repairs. The parts are (maybe) covered, but not the labor. Just for the service to come out is $80. Unbelievable! We loved this machine initially. It wasnt three months though before we started to notice that not only were our clothes not getting clean, but they smelled horrible. We have to run bleach regularly and use vinegar with every load. This is truly some kind of racket they are running. What happened to the old dependable appliances that lasted 10+ years? I guess you cant make money if the machines last so long they dont need to be replaced.

We purchased an LG Washing Machine 1.5 years ago and it works wonderfully, except for the Rust that has developed in the bleach container. Ive had two other washing machines over the course of our marriage and neither of them ever rusted out like this. I dont know if LG will replace/fix this issue or if I need to just sand it down myself and spray paint it. It looks awful and Im not sure what other issues could arise from this. If anyone has any additional information on how to repair this, I would really appreciate it. Thank you!

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

We have bought LG refrigerator in BEST BUY 14 months back and it stopped working. We have talk to LG but it does not worked out. The service folks is asking 275$ for repairs and the product quality is question mark now.

Updated on 3/30/2020: So after a good amount of time I thought maybe maybe our problems with this LG fridge was over. LG sent out a repairman who was a nice guy and over two appointments he attempted to fix the problems. And now a week or maybe two weeks later it’s so much worse. Now after correcting the ice maker issue by adapting or changing lines from the freezer to the ice maker and doing something else with the freezer motor or what have you, we notice this morning water leaking from the door where the ice maker is located. After trying to clean up the water we realize it’s not cold in the ice maker compartment and then realize the freezer is not working and half the contents are thawed or half thawed. It must have been happening during the night at some point. Now we have all this food about to ruin soon. This fridge is a nightmare. It has been 4 years of hell. It is just a waste of almost $4,000 dollars!Original Review: I had many LG products when I bought my $4,000 fridge. I was so excited and for us that’s an expensive purchase. Within a year the problems started. We’ve had the fridge fail several times including the famous linear compressor problem now in class action suit. But water runs inside the walls and freezes in the middle drawer chiller section. It rusts the wheels or rollers and now we can’t use the middle drawer. Not a crisper drawer inside but the big whole drawer in the middle which costs you another 1k to have the 4 drawer fridge. It’s useless. They can’t find the parts for the back wheels. The front ones don’t fit. They’ve sent out repair people which we have to pay for and they’ve sent out a dozen parts all of which don’t work and we pay for. We’ve been dealing with customer service supervisor Alexandra ** for 6 months and she can’t or won’t get anything done. LG is a scam company stealing money from consumers!!!

I wished that I could have read this blog before I purchased my LG refrigerator. I purchased my refrigerator 4 years ago and have had the fuse blown twice, ruining all the contents of my refrigerator. The servicemans fix was using a paperclip to bypass the fuse and order me a new board, which would cost $400 (if I didnt have warranty). He explained that on this refrigerator, the fuse was located on the main circuit board and when the little fuse blows, you have to replace the whole board, which costs around $400.00, and it takes awhile to obtain. Two years almost to that day, my refrigerator went out again due to the same issue. I had extended warranty through Home Depot. It took a week to get a serviceman to my home, to hear that the main fix is to by-pass the fuse with a paperclip or some wire. I was told that LG is aware of the poor design and hasnt made any changes to keep this problem from occurring again. I lost another refrigerator full of food and some expensive medications to hear the paper clip is the answer again! I told the service repair that I wanted a new board ordered and placed on the back of this expensive refrigerator to hear him say that it is a temporary fix. LG has an issue with their product, people have contacted them, and they seem not to care. I contacted via Live Chat to hear, I am sorry for your inconvenience and had enough of that pre-typed message and asked for a supervisor. The supervisor said that there was nothing they could do but would pass my complaint on to a claims review dept. and that they may or may not contact me to help resolve the issue. I asked for a phone number to contact LG and was told by John (the supervisor) that he did not have a number for me to talk with someone about my issue. This was all that I needed to hear from someone online. It seems that LG hides behind their Live Chat personnel and are not interested in addressing their issues. Home Depot should be embarrassed to carry their products. We teach our children to make their wrongs right. I guess LG missed out on that lesson!

Our refrigerator starting beeping every 30 seconds. We checked all the troubleshooting suggestions from leveling, moving around the food, buying thermostats, to making sure the doors were closed. We figured out the beeping was the freezer section. We called LG who immediately said the sensor was bad and that the part was covered but the labor will not be. It seems that this is a known problem. Im just wondering why, if its a known defect... why isnt it covered. I havent had the refrigerator for 7 years yet so it should be covered. Right?!?! We corrected the problem by taping down the switch that turns on the light in the freezer section. Last night, 4:32 am, the other section started beeping. It beeps for every 30 seconds for about 20 minutes and then stops for a few hours. Id rather not be able to see in my refrigerator than spend hundreds for repair. The temps are fine. Just, buyer beware.

I have only had my over the stove microwave for a little over a year (model # LG - LMV2031ST). It stopped working. I am very surprised. I spent time researching it and expected to have it last longer than a year. My previous one lasted 11 years. It was from a different company. The warranty has conveniently expired. I now have to spend precious funds for repairs or to purchase another one. I am on a fixed income and would never consider buying another LG product.

This range is the best. The ceramic top is easy to take care of and the easy clean oven is never dirty, and convection settings are a breeze with the quick conversion settings. We had one similar in our other home and when we bought this home it was a must. We simply love the convenience and ease of use.

The washer shakes the whole house. It is terrible. It is level and still jumps all over the room.

We have a had our LG washing machine and dryer now for approximately six years. My washing machine decided to break down and we have called several appliance repair shops and none of them want to work on LG. They say trying to get the parts for them is impossible and they are impossible to work on. I finally found one place that is willing to come out and look at it but they are giving me no guarantee. Last month our LG refrigerator had a spring break on the flapper part of the door. We called several appliance repair places. None of them wanted to work on it because it was LG. I finally talked one into coming out because it was only a spring, right? Well they couldn’t just replace the spring. The whole flapper had to be replaced. Much to our surprise the only flapper that was available took six weeks to get to us. And it cost $300 because a little tiny spring broke. Absolutely ridiculous!!!! We will never ever purchase an LG product again.

UE codes frequently have to balance the load again and again. The machine just keeps wasting water - when it attempts to balance - all the way to the top and then pumps it down the drain and wastes our limited California water. You should do your job and force them to offer a software upgrade online. The machine have the modem cell phone link and customers could upgrade this dumb wasteful software without some LG moron coming out to tell lies and you what you already know. Force them to open the source code and let someone savvy fix the software - other than LG. They should be fined for the water wasting in a drought. This is huge capacity machine that cannot balance a light load.

Wow cant believe Im finding so many people with issues with their LG fridge. Ours is 3 years old and has been making loud noises for a while, had a couple service calls, defrosted a couple times, helps for about a month. Most recently - the WATER STARTED SPEWING FROM THE DISPENSER FULL FORCE ALL ON ITS OWN!! Thank God I was home because in just a few minutes our wood floors were covered with over an inch of water. I opened the door to stop it and then turned off the water supply.Repairman came, heres our list of parts needed to repair: Rear panel fridge (cracked), $267.14. BiMetal freezer part (frosting), $48.65. Control board for updated freezer panel, $329.02. Freezer cover (control panel), $183.38. New dispenser, $280.36+labor. No support from LG on this, which is a shame because they obviously know there are issues with this fridge. Its going to the dump and we will be replacing with a non-LG product. We own a new LG washer/dryer and dishwasher, but this is definitely our last LG product based on this experience. Btw, our 23 year old Kenmore is still going strong in our garage! Will be searching for class action suits and ready to join as soon as I find one! LG lfxs32726S.

I am so far pleased w/ my new refrigerator, but getting the right help for a replacement part has been extensive and frustrating. Fridge under warranty. Needed to order new tempered glass shelf for my model fridge. First time - Sent the wrong part. Glass is correct width but 2.5 too long. Called again. Second Time - Sent entirely wrong part. Third time - Looked online at blown out version of parts while on phone with Customer Service. They sent the wrong part again, but same part as first attempt. Each time the Model number was verified having taken a picture of sticker on inside of fridge. Clearly the part # is mislabeled. Now they are asking me to wait 3-5 more days to get a call to schedule an in-home visit. Offered to send picture of parts and how tempered glass shelf is too long. No, once the order was put in process by supervisor for technician there is nothing else to do but wait.ON ANOTHER NOTE: Im from Maine. Fridge purchased in Maine. Maine has Consumer Goods And Maine Express And Implied Warranty Laws. I do not know about other states, but is worth a look. In Maine regardless of what warranty the retailer or manufacturer gives, Maine law gives consumers a 4-year warranty and the Retailer is who is responsible and who you deal with, not the manufacturer. So when offered the 3-yr warranty, I say, No thanks, because Im covered by Maine Law for the 4 years.

Unfortunately, the compressor broke on my LG refrigerator. I filed a claim and it took them roughly two weeks to fix it. They couldn’t send anybody out and the day that I had it scheduled, the guy cancelled on me at the last minute and said that he got the wrong part. So me, my husband, and my little baby were living out of a cooler for two weeks because no one could fix our fridge. I was super upset because it was a brand new fridge that we bought and it was four years. Eventually, they fixed it but I still feel that it doesn’t cool that great. Then they told us that we should only be keeping it 40% full, which is ridiculous because you don’t buy a fridge to only keep at 40% full or it’s not gonna work properly. But that was what the technician told us. We’ve had ongoing issues with this, too. All the little baskets that you can put the milk or sauce containers on are breaking off because the plastic is so brittle and there’s a weak point in it. The design of the plastic is not well-designed. When you spent $2,000 on a fridge, you don’t expect in four years that the containers on the door that you should be able to store things in, are gonna break off. Then the replacement is $90 and when I read all the reviews, people are saying not to even bother replacing it because it’s gonna break again. So, my husband and I decided that we’re never gonna buy an LG again.

Would you board an airplane knowing that when its electronics fail, there is no way the passenger door can be unlocked? This is exactly how the WT5070CW LG washer is engineered. Ours died a mere 4 years (!!!) after purchase - its electronic controller died in the middle of a wash cycle and left the brain dead machine with its door locked, with no manual way to unlock it, holding hostage a full load of wet laundry which has been rotting there for ten days, exuding a horrible smell! And, to add insult to injury, here is what happened when we ordered the part from LG (via Sears Parts Direct, order number **) and paid extra for expedited 2-day shipment: after 4 days we were informed that LG has not shipped yet, no reason given (the part should directly from their warehouse to home) and there is no guarantee when it will arrive. This is LG engineering! This is LG customer service!

I hate my LG washing machine... it smells and there is water that accumulates in the rubber gasket and black mold! I think the problem is the horizontal drum... The water does not drain properly. I never heard of buying a product to clean your wash machine... That pretty much saying there are issues! The dryer also sucks! It shuts off before clothes are dry... So if youre not home to restart.. They smell! The dryer also seems to take a long time to dry. Who would think that products would decline in quality... With all this technology we have today!!! I want my old fashion washer and dryer back!!!!

LG fridge LFXS29626S French Door - Remodeled our kitchen and got this new piece of crap unfortunately. Compressor went out 1yr 4mos. Not under warranty. Broke down 6 weeks ago. No fridge for Thanksgiving and looks like no fridge for Christmas. Dont get me started on the customer service. One rep told me pretty much to get over it, she was without fridge once for 5 mos. 6 weeks is nothing! They all act like theres something wrong with us for feeling that the service is unacceptable. And they continue to get away with it. Unfortunately all our new appliances are LG. We remodeled our kitchen 1.5yrs ago. NEVER AGAIN. Will LET everyone know about this. Going to ABT moving forward. They stand behind their products.

Our fridge broke after 5 months. We had the repairman at our house 4 times over 6 weeks and fridge still was not fixed. Called LG customer service many times and explained that our fridge has not worked for 6 weeks and we have 2 toddlers and no one was able to help me. Many different customer service reps told me they would put it my request for a new fridge but it would be denied and they were unable to help me. After asking for a manager, I was put on hold for 45 min and then disconnected, this happened 3 times and no one called me back. We were also promised the max amount for food spoilage and after finally agreeing to give us money back for our fridge, LG told us we no longer qualified for the food reimbursement so we lost hundreds of dollars worth of food (over the course of fridge braking 4 times). This was the worst customer service I ever experienced in my life and for that reason, we will never buy an LG appliance again!

Sorry I didnt know prior to purchasing. We purchased in 2015 and it had a couple problems from day 1. The bottom racks fell in so we had to call a repair person who literally stretched the bottoms of the racks out so they would not fall into the bottom. Several glasses broke right off because the top rack has a terrible design. DW is hard to load and Im constantly shifting things. NOW it no longer cleans the dishes properly. We use recommended products and get residue now more than ever. Please stay away from this dishwasher.

When I shopped at Lowe’s for appliances, I heard about LG Refrigerators and I ended up selecting it. I’m not really happy with it. It wasn’t cooling and I lost all my food in the freezer. The technician came out and said that he fixed it but then, it got even worse. It went through a lot of repairs and a whole lot of different parts had to be ordered and replaced on it. There was a lot of technicians coming out here to fix it and delays with getting parts. So, it has not been a good experience for me. I’ve been talking to LG as well as the technician too. They had a contractor come out and he had to make two visits to get it repaired. Right now, it’s working, but I don’t know for how long. I haven’t even had it three years and this happened. I don’t think I’ll buy another LG refrigerator.

I was out of country for business when my wife tells me our 5 year old LG refrigerator stopped working. I had her call LG customer service department (India). They provided her with an authorized LG Service Center 50 miles from our house. The cost for the service center to make the service call to my home was $215 which included 1 hour of labor that would be applied to the service call and anything left over applied to the repair. It took the service center 1 week to make the service call. At 5 years my refrigerator has only a 7 year warranty on the compressor with no labor covered. The service call by the service center determined the compressor and motherboard were bad. The repairman only assessed the call for 15 minutes leaving 45 minutes toward repair. I was also told that I would have to get the parts from LG. Contacted LG for the parts and they said the service center would have to order the parts.I went back and forth for about a week between the service center and LG. Got an LG Case Number that was offered after about the 15th call to LG. I asked for a US based LG customer service rep and was told that does not exist. Today LG offered to send the Service Center a Part Authorization # so that they could order the parts. I am going on 3 weeks without a refrigerator functioning in my home. I was told the Part Authorization # will take at least 3 days. The service center says once they have the Part Authorization # it will take about a week to get the part. Then another week to come out for the service repair call. If you are thinking of purchasing an LG product you are out of your freakn mind.

I have had the LG WT4870CT top load washer that I purchased exactly two years ago. I noticed rust around the bleach dispenser so I notified LG and let them know about the problem. When I finally got the proof of purchase to them they told me that I did not wipe the area properly. The rust is coming from under the bleach dispenser, leaking through to the top. I will need to hire someone to get to the area under the dispenser so I can take a picture of the problem. If I do it myself they might say they will not guarantee something that was not professionally repaired. It is very frustrating.

LG customer service was very good and they came and fixed my fridge and very happy with the resolution and will continue to buy LG products and looking at OLED TV also from them as a result of their excellent customer service and attentiveness to my complaints

We have not used our new dishwasher because it leaks in front around door.

Bought my LG from Sears one year ago. Within that time, I had it replaced five times. The bottom drawer builds ice and wont open. The back board went out and freezes and they wont give me another one. Wanted my money back from the first one, they said just try another one or I did five more times. They wont fix it so I have LG coming out to fix it today. Im still making payments on it and just want the new model. The part is on recall. Spent many hours on phone, six hours a day, 4 hours a day and so on. Well, its been a month. Sears has a very mean person in parts. She made me cry. She told me that I was scamming Sears. How the hell am I scamming Sears when they have been all broke last 2 1/2 months? Help. Im so stressed out. Please take my word. Do not buy from Sears model number lfc2077osw French door with bottom drawer.

I have an LG refrigerator in a vacation home that I use myself. Im Immaculate and very careful about my homes. This refrigerator is what I call self denting. It actually has waves all over the stainless steel. Im amazed of the poor quality in a refrigerator that was costly. Oh did I say that Im in this home maybe 20 days a YEAR!! This refrigerator is LESS than 1 year old.

Bought this top-of-the-line LG April 2013, 10 year linear compressor. Compressor died after a year and 4 months, they cover the part only which requires almost $500 in labor. Talking to LG, I believe takes you to a foreign country phone bank. They are no help at all. They kept asking when I bought it and I said, You have the information. I filled out the warranty card. They said, That doesnt go to us, and admitted that the warranty cards go to a third-party. In other words they sell the information obtained on the so-called warranty card. I finally found the receipt in my tax file, otherwise wouldve had no warranty at all. They covered about $380 in parts. $600 of food spoiled and all that labor on a new $3000 refrigerator.

Our refrigerator is less than 2 years old and the compressor went out. Our freezer MELTED and the compressor got so hot that it could have started a FIRE! We have been living out of an ICE CHEST for 7 days and we are getting the run-around by customer service and subcontractors. I understand that there was a CLASS ACTION LAWSUIT against LG for defective compressors. I wish I had researched a bit more before purchasing an LG product. I give up. We are buying a new fridge today. It will NOT be an LG EVER. I will never buy another LG product again. I am disgusted by how we have been treated by LG. Their business model for maximizing profit is to wait you out. Well you win LG.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

I reported a range/oven from the time the oven was turned on. The staff at LG that takes complaints and concerns told me to send pictures of the warped oven. However, several attempts to get some type of follow through and repair was unsuccessful. The oven condition showed that it had been defective when the range was manufactured. Gus from LG did not return phone calls after the pictures were sent by mail and then faxed. To this date, I have not heard anything back from the company. This incident will determine what purchases I make in the future.

I bought an LG dishwasher two years back, it was working quite satisfactorily till now but suddenly the performance has gone down to the extent that we have been forced to go back to hand washing the dishes and the sad part is that the technician is unable to resolve the problem. Very disappointing experience indeed so far.

I purchased a top load LG washing machine. My clothes dont come clean. I end up washing them two or three times. Im not talking about seriously soiled clothing, just everyday soil for which Ive never had issues with other washing machine Ive owned. For the amount of money I spent on this machine, youd think it would work better. As a single grandmother that is supporting an adult child and two grandchildren, I cant afford to replace it or it would be out of here. Stuck.

We were building a new house and when we were asking around for recommendations on refrigerators, LG was the brand people were recommending. We did have a washer and dryer that was LG, and we had a good experience with those. The refrigerator came with a counter depth feature. We had an awkward space we had to fit it into and I liked that it fit there and I havent had to worry about it. I had to make two warranty claims and both times, it was pretty easy to go through that process. I appreciated the service people that came and worked on the appliances cause they were professional and did a good job. I also didnt have to wait a super long time for somebody to come and help out. I would recommend LG.

The knobs were broken. Originally, I thought it was just my stove. I have since found out that this is an enormous problem for LG. I returned home over Thanksgiving to smell gas. My elderly mother had made some tea while I was at the store. She was visiting for the holiday and was unfamiliar with the stove. She thought she had turned it off, but because the knobs were spinning on the posts, the stove only appeared to be off. It was in fact filling the room with gas. While I was opening the windows, my mother was apologizing while rushing to the stove to turn it off in her embarrassment. Knowing what was about to happen, I lurched across the room and grabbed her hand before she reached the stove.Of course, if she had turned the knob at that time, it would have passed the ignition point and exploded the gas that was filling the room. Instead, I left the gas on at its lowest setting while opening all the doors and windows. 10 minutes later, when I aired the kitchen, I crouched down and turned off the stove. I wrote LG six weeks ago and they have not responded. I think many people would do what my mother nearly did and exploded their house. This product is deadly. It is just a matter of time before it kills people. LG needs to proactively seek out every stove with this defect and fix it or recall the product.

I wished I can give a no star review to the LG French Door product. I bought them more than $3000 French fridge for less than 10 months and it stopped working. No cool, no freezer and non ice maker. First call went to the other part of the world and they did some diagnostic. Then told to wait 24 hours so everything would be ok. After 24 hours, to have to throw all the food. Called again, set appointment and got the confirmation email. There was nobody show up. Called again, they said it scheduled for two days later. When I ask why I got email reminder they said maybe the computer glitch that did by itself. It like a jokes. The world still quite not advanced in artificial intelligence yet. Now LG customer service is not sure if the service man will keep the appointment. If anyone read this review, please do not buy any LG product ever. Do Not Spend Money and Buy Headaches.

French door, bottom freezer. Freezer space very good & easy to use with drawer providing better access. Door for milk and other items reduces times opening refrigerator. Would prefer two larger veggie drawers instead of three. Has larger meat drawer at bottom which allows for many shaped items. Just check local area for repair centers just in case something may need to be repaired for any brand appliance purchased.

We have just started in the process of dealing with the design flaw for the LFX31925ST/00. There are 3 defined steps of symptoms: (1) a loud noise coming from the lower back of fridge; (2) icing up of the back panel; (3) RF 1 error. Apparently, this is a due to a design flaw and new panel has been redesigned to fix the problem. Also, not all consumers and including us got the memo of the problem, we are dealing with it now. We have American Home Shield who sent out a repairman today. So we will wait now until tomorrow to find out what will get fixed.A minor irritant, the front plane where the lever for water is located, the lever just falls out now. The directions on the ice maker and water dispenser were silk-screened on this model. We see the new models are etched (much better). The panel had a plastic covering that has come off. This is like buying a very expensive car with wood paneling and then the wood paneling begins to flap around while you are driving. Cosmetically poor. Meanwhile, these products get good ratings from Consumer Reports. We are subscribers and did our home work. Apparently, CR did not. In the picture, you will note the panel is discolored with black at the bottom. The water dispensing lever falls out. The good news, the panel apparently can be bought for 105 dollars: **.

I purchased an LG washing machine in Oct. 2007 at Best Buy. The washing machine rubber seal showed signs of mold within the first 6 months. I was told to keep the door open, but with animals and children here, this is impossible to do. The smell of mold is not pleasant. In 2010, I began to have electronic issues with the machine flashing the code le. I had 3 service calls for this problem (August, September, and December of 2010). The service tech would check the machine and circuit board for each call. This cost me $68.50 per visit. The same electronic issue code, le, began again in 2011. I have had 2 service calls (March and December). The same fix it job checked the circuit board. Again, the cost was $68.50 per visit. Now, in 2012, I have had 2 more service calls (February and March) for the same electronic issue, which cost me $68.50 and $119.00 respectively, for labor fees, to have the service tech do a full load of laundry! I was told that I needed to put heavier loads of laundry? After the tech left, I did a heavy load of laundry, and the machine again flashed the same electronic code, le! I have another service call tomorrow. They will now replace the circuit board (for around $300.00), but they told me that it might be another problem, like the motor. The total cost is around $461.50. LG does not produce good products. My advice to anyone looking at this brand is the old saying, buyers, beware!”. Shop for another brand!

Used broiler one time. Noticed the knobs looked as if they were melting. Called customer service. I asked if there was a recall. They know, they said they were sending a set of new knobs at no charge. Called over a week later. They said it was denied. I did not receive a reject letter or call from LG. Filed a complaint with them on the phone. Receive a complaint number. Filed another complaint on line today and on this web site I agree there should be a recall for the stove knobs or a way of fixing the problem.

Purchased LG French door refrigerator 17 months ago. Stopped cooling three weeks ago and finally repairman came today. Compressor is shot. Could take another three weeks before it is repaired. I have been without a refrigerator for three weeks now. Based on other reviews I can expect the compressor to go out again within 12 to 18 months because LG refrigerators are poorly made but they have a high price tag. I am now stuck with this piece of junk.

If I could give less than one star I would, @years I have had this Machine LG - 5.0 Cu. Ft. 12-Cycle Top-Loading Washer and it has been broken more than it has worked. Door Breaks, Control board breaks, Control board breaks again. Now the Main Computer Board is broken! Still selling this POS and Parts No Longer Available! ALL LG Products Suck! Cheap China Crap designed to Break!

Warning!!! Do not ever buy a LG True Balance Washing Machine unless you dont mind waiting 2 - 3 hours for a wash to finish. Unless you are doing a small load with exactly the same type of clothing in it expect your machine to go out of balance and either take forever to balance or stop and wait for you to balance it manually. I will NEVER buy from LG again. They have done nothing to correct the problem but come in and replace the motherboard which does nothing. The problem is in the concept - direct drive/self-balancing doesnt work. I have actually stood and watched as the wash went from almost done (3 minute mark) to starting another rinse/spin cycle. Extremely frustrating and costly in electricity and water consumption.

Bought an LG top load washer because it was supposed to be the greatest thing ever. Constantly twists clothes, gets off balance and shuts down, and all of my light colored laundry is ruined because the piece of crap doesnt get clothes clean. Cant believe a company would release a machine like this.

LG washer bleach dispenser has rusted through and is getting rust on clothes. Bought at Nebraska Furniture Mart in Omaha - they will not help. Bought extended warranty - they say rust is excluded. Called manufacturer - they hung up on me twice!!!

I just remodeled my home. They started in November, and I got to the kitchen part of it in December, and I had to go and get a new refrigerator, stove, and a microwave, so I just bought the bundle. I was gonna go with Samsung, and the lady that was at Home Depot said that LG is better and that she could give me a deal on it. I just bought the bundle of refrigerator, microwave and oven. I havent had a problem with the microwave or oven, but the refrigerator is disappointing. It was the freezer part of the refrigerator that I have a problem with. At first, I picked out one that didnt have the icemaker, and it was sold out by the time I got back to purchase it. And so, the lady set me up with the refrigerator I have now.They put it in in December, and I started having trouble and noticed some things were going on in February. Then in May, it was really not freezing the bottom half, but I like the freezer part of it. My old refrigerator had the freezer on top, and I like the bottom freezer, but it just doesnt work. I do like the icemaker feature and when it was making ice. I also like the water part of it, and then the freezer thats in the bottom. Its a nice refrigerator. It was kinda top of the line, and then the lady gave me a little bit of a discount on it, so we have then paid for it.There was a technician out here who was checking it out. LG sent him out, and they figured out it was the temperature gauge, but he said in 2020 they are coming out with the new coolant for the refrigerator. So, I dont know if that would make a difference, but it isnt gonna help me because the reason they couldnt replace that is that they said they didnt have technicians to do it, so it might be something new. Also, I just got an email from Mat, and he said theyre still figuring out whether theyre give me the refund or a replacement. I know I took a little time. I didnt know how to take pictures of my papers and download them to him. I figured that out, and I finally got it to him yesterday. He replied back that he gave it to his boss, and theyre still looking it over.

We bought a set about a year ago the LG washer inverter direct drive/true balance anti-vibration system with steam technology and the LG sensor dry with steam technology. I thought it might be too technical but its easy to use and my water bill is 7 to 10 dollars a month cheaper and we use a 1/4 of the detergent that we did before. And the options are many and it plays a musical tune when its done not a buzz that scares you and it large enough to do anything. I got the extended warranty because of the electronic board. Only one problem was the washer is so deep my wife has to use grabbers to get the laundry out of the washer. I think this was money well spent on and I like that the door on the dryer can pull down or from the side, the washer has a glass top thats called diamond glass and a soap and softener dispenser. I did wish they had it in something more than white and Im still learning thing about it like I can connect it to my phone to let me know when its done but I really have to say thats pretty lazy. I hope this helps someone if theyre looking.

The experience with this washer in particular but also the dryer is among the worst We have made. Now that my four children have moved out I figured I would be doing less washing and drying. I’ve owned this product for two years. I’ve already spent close to $200 having somebody replace a drum. The washer in particular does not drain properly and I have to physically open the tube and sit there with a bowl draining water sometimes 5 to 7 times or the clothes will be soaked smelly and filled with filthy water along with the bottom of the washer. Sometimes water leaks out of the bottom. I couldn’t even begin to go through the litany of the defects. Glad I’m selling my house soon and will be sure to leave this here. Never will I buy another product from this company again. I can’t remember the last time I had to submit a review so negative.

Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

I liked the reputation of LG is that its prod will last a while and it has very good looking designs for their fridge size. I like all the new features like the new technology that is used. I like the cooling features and the design of the fridge. I also like the color and the fit in the kitchen. I wish it could be more roomy because then I could this is more stuff in the fridge and then I could take more advantage of the new technology advances.