If only I had checked for reviews prior to my purchase. I moved to Georgia from California a little over a year ago and was so excited about getting a new washer/dryer. I went to Home Depot (its a small town, so the store selection is limited) and found what I thought was a really nice washer/dryer combo from LG. I couldnt have been more disappointed. The washer takes FOREVER - mostly because it continually rebalances the load - all to no avail. After multiple attempts the washer gives up and chimes to tell me to come and rebalance it. Now - Ive had washers before (all with agitators, which this one doesnt have) and one - sometimes two - rebalances corrects the problem... NOT with the LG - sometimes I have to rebalance 6 or 8 times in order for the load to complete the cycle. Then I have to repeat the process with the next spin. It doesnt just happen with odd weight loads or odd sized - its nearly everything. I HATE THIS WASHER. DONT BUY ONE!!!

Thank God we got extended warranty. Freezer not defrosting, so much frost it stops ice maker, and completely stopped cooling. Repairman blamed us for not shutting it tight and opening too often. I dont believe he is right. This is our first LG. But Not our first freezer on bottom. Would not buy LG ever again.

Purchases an LG Refrigerator in June 2020. Refrigerator started making loud knocking noise. Reached out to Customer Service and they said they can come out on January 4th. Next day I wake up to an error code on the refrigerator and run a diagnosis through their app and tells me the fan motor needs attention, so I call back to see if I can get an earlier appointment. I am told they can cancel the first appointment and get me another appointment set up. So they do and now they are telling me they cant come out until January 5th. Service representative supervisor has zero cares and wouldnt even give me his name and cant understand him at all during the call. I asked to speak to another supervisor that I can understand and refused to transfer me. Then proceeded to ask to speak to his supervisor and he says he can have one call me back but cant promise if I will get a call back. Horrible customer service on their part and I am now hoping my fridge does not go out before they come out.

I purchased Stove LRG30357ST and called about a problem with what seems to be stainless steel knob controls that melted off. Turns out, the knobs are plastic with some type of foil around them. They want 70 dollars each to replace and there are five knobs. We will buy a new stove before we pay 350 to replace knobs with cheaper knobs.Second problem has happened three times in the past two years and 11 months. Somehow, the knob gets turned in the on position either by accidentally knocking it or maybe the knob fully turning the burner into a safe position. We were thinking maybe our body was hitting it when using the above microwave or simply not turning off all the way. Normally, they make a clicking sound when its calling for gas and not lighting. We shook it off as a freak accident the first time. The second time really got our attention and we gave the kids a lesson on what was going on. The third time, we both were working and the kids microwaved some popcorn and must have bumped one of the burners. We have no idea how they could not have smelt the gas odor but it was so scary that we made another call to LG. We hope to here back since we have no choice but to get a safer stove.

The refrigerator stopped cooling 1 week ago. The LG repair person has been out multiple times, tested everything (even consulted with LG), finally replaced coils suspecting there was a blockage, still not cooling and it is Thanksgiving tomorrow. The compressor was replaced under warranty within the 1st year. Weve had refrigerators last 20+ years with no repairs, this is ridiculous. So the repair guy got paid yesterday, was supposed to call today, have heard nothing and his mailbox is full. We have family visiting and no refrigerator. Been living out of a cooler for the past week.Disappointed that this refrigerator has turned out to be such a piece of excrement. We bought it because LG had a good reputation. Apparently theyve cut huge corners on quality and are following the planned obsolescence that is becoming common practice so you are forced to buy appliances more often, whether you can afford it or not. And getting more business for their repair people....

Our LG LXFS29766 French door refrigerator broke while practically new and under the LG warranty. It has been the most ridiculous experience, almost beyond words. It has been over 3 months, 3 technicians have visited our home, more than 25 phone call to LG and never once have they called back when they said they would. The latest was that they put in for a request to replace and said that we would receive a call or email within 3 days, 10 days later after having to raise my voice they said that the claim was rejected 6 days ago but no technician has been scheduled to try again to repair the refrigerator.Being a builder I deal with all kinds of appliance issues and this is hands down the worst experience, they are literally trained to run you around. It almost appears that they just drag it along in hopes that people will just give up. Stay away from LG, I used to like their products but if they do not stand behind what they build. I will never purchase from them again and ask that everyone think twice before purchasing anything from LG.

The LG washer leaks water. Ive only had the washer for 2 month, and in that time I have made 7 calls and taken off work 4 times to meet the LG repairmen. Yet, the washer continues to leak. Upon contacting an LG supervisor, her response was a weak sorry. I would strongly urge anyone considering the purchase of a washing machine to never buy a LG washer. The LG machine is unreliable and LG service was hollow.

New 2018 LG set top load stacked set - $2500. Washer shakes at spin & dryer shakes because of it. There is something metal in the dryer slamming against metal when all of this occurs. LG won’t fix this — under warranty!!! This repair takes 2 hours - they want me to pay for this flaw. To top it off our clothes smell like a moldy wet dog - from a few months of owning I can smell my husbands “clean” t-shirt across the room. Oh yeah add vinegar, bleach, leave door open, drain the drain, buy expensive tablets to clean every week, run a clean cycle - and use tons of water doing that. Save water? Not now. LG you need to step up your repair game & fix these things.

This refrigerator is Spacious, good brand, trusted, durable, sturdy, convenient, reliable, trendy, long lasting, good looking, easy to clean, minimal repairs needed, affordable. Bought used, it had met my expectations when I first purchased but now I am needing to expand and have a bigger fridge. I would like to get one that has an ice maker and water purifier, I would buy a more updated model.

The compressor on our fridge went out 2 weeks ago. We told customer service it was the compressor. A repair man came 3 days later. He let us know the compressor was bad. We already knew this! Did he have the part with him? No. He ordered the part. It’s on backorder. No one can tell us when the fridge will be repaired. Meanwhile, I’m using a cooler for food for our family of four and shopping daily to get ice and meat. This is nuts and the whole thing feels like a scam. I’m going to have to buy a new fridge soon and it will definitely not be an LG.

We bought a LG. LFXS30766S refrigerator. Started having problems within 6 months of ice forming in back panel of unit. Called LG and got the runaround. Continued problems for 1 1/2 years and the compressor breaks down. We were without a refrigerator for 3 weeks waiting on replacement. LG cant make these things fast enough to keep up with the defects! Repair guys came in and replaced the inside back panel as well as compressor for cost of $300. This lasted 3 days and now it has broken down again! Dont know how much longer it will take for another replacement and how long it will last. DO NOT BUY LG! They dont back their products!

Barbara of Mountain View, NY, I couldnt agree with you more. I also had to deal with Willie at LG! The stove was part of my kitchen remodel. Within its first year, the entire motherboard had to be replaced only after they tried to replace a segment of the board only. While the repairman is installing the new board, he notices the oven door has unnoticeably come out of its frame at the bottom and decides to tighten it and alert us to that fact. In its 3rd year, while baking, all we heard from the next room was glass exploding then glass raining onto my new hardwood floor. After picking up our jaws in disbelief, we quickly snapped several pics of the damage and sent it to LG along with the original sales receipt. At first they wouldnt pay for an investigator to come out but then did so. The investigator turned out to be some subcontractor Joe Schmo who took 2 pics and then left only for Willie to tell me that the board had decided that this was not the fault of the stove but mine! We were left just completely disgusted by their demeanor and their so-called internal investigation with their engineers, not to mention their lack of concern that anyone could have been hurt. So LG products of any sort are now on our boycott list.

Purchased my $4k LG French door 26 cu ft refrig/freezer in Nov 2015. In June 2017 the refrig/freezer failed and not operable, had to throw all my food away. Repaired with new compressor. On December 26, 2018, the exact same problem occurred! Threw my food away again! the earliest a tech can come is on January 9, 2019! This appointment was after I complained about the first Jan 16th appointment given! Need another new compressor. Prior to this LG, I had another LG and its compressor that failed twice in the 3 years I owned it. Why did I buy another LG? Thought, What the odds of this happening again with a brand new LG. Well now I know. It must be a defective design that occurs repeatedly to a Lot of LG owners! Never will buy another LG!

I am disappointed that the fridge stopped cooling in about 3 years. Repair process/experience is even worse. Took LG and contractor three times to come and fix and fix again and again. Food reimbursement never showed up over a month since request sent in as early as 4/1/19. Had to call on 5/20/19 and got another case number and told me I should have received an email in 48 hours. Now it is over 72 hours. Horrible experience! No more LG products for my family.

I purchased a home which included appliances including my LG bottom freezer refrigerator (model number LRDC22744TT) this time last year and moved in in August. An internal leak developed in the refrigerator compartment, which was discovered to be a broken reservoir that feeds the water dispenser in the door. The reservoir was replaced by a local serviceman. Here 6 months later, the new reservoir cracks, clearly caused by defect in the component. Their response? Out of warranty. No replacement. LG (or NG, as I now refer to them) and I (and anyone else on Earth that I can persuade) are parting ways.

4 year old LG stove is garbage. Display board went out. Part is now obsolete and unavailable. Short life span, horrible customer service, replacement parts impossible to get. Even local repairmen and parts distributors had negative feedback on LG. We had to buy a new stove, and it is NOT an LG.

We got the old LG models washer and dryer. Dryer didn’t last more than five years. Washer doesn’t do a great job. Has left brown marks on loads, the need to wash a washer is asinine. My mom’s 1980 top loader is still in operation and the clothes are cleaner and smell clean. Not sure what I’m smelling from my washer. New dryer that replaced it turns off before cycle is done.

I originally chose LG because of the price but over time it became a great brand that was totally worth it. I was expecting much less from LG but they far surpassed my expectations. I like the ice maker and smartphone functionality, its pretty nice. I can connect it to my phone, play music on it, pour the water to almost any temperature nearly instantly, open sections without touching it, and more. I like all of it, my refrigerator has so much functionality I couldnt imagine switching to anything else, except maybe the Samsung one. The price was good. The overall fridge is just perfect.

It had a leaking Tromm front loader. This ruined my 180 sq. ft. of ash hardwood flooring costing approximately $2000.00. After the floor was replaced and a pan placed under the machine, I have noticed that it fills up about once a week. This leak is coming from the dispenser tray! I noticed water and soap residue on the inside of the front panel that had also caused the door hinge to start rusting. After closer inspection of the dispenser during operation, I can see water hitting the angled section of the tray and running over the side. LG said a repair tech would have to fix this, but without a newly designed part, it will just do the same thing again. This is not caused by too much soap as some might suggest because it does this with or without adding soap! The only solution I see is to buy another brand after spending over $1000.00 a year for a poorly designed product.

I bought an LG Washer and dryer less than 4 years ago. I have a protection plan for them, contacted Home Depot where I purchased it. They said it sounds like a manufacturer defect. Gave me the number of LG. Told them my Washer was peeling and rust was falling on my clothes, They told me they do not cover manufacture defects and rust, and it is cosmetic. How can they say it is cosmetic if it is dropping rust on my clothes? They did offer to send out a tech to my house for a charge to order a new piece but I would have to pay for it. I thought LG was better than this and would stand behind their products. Never again will buy an LG product again!

Lots of space, keeps food cold in the fridge without getting too cold. Price wasnt that bad. It is a great refrigerator. It has met all of my expectations. Chose it because of the price and the dependability.

Didnt work out of the box. Had to have panel replaced but very poor customer service thru all the ordeal for almost two weeks. Repair thru store bought - not LG. They would hang up, not call back after I gave them the phone number. Really crazy customer service. First question was what is your phone number, then start to tell them what was wrong with codes would get disconnected but they didnt call back. Within a year, broke again and after that service call within days, the compressor is humming very loud and looks like everything is defrosting in freezer. Of course this is on 4th of July so food will be eaten or lost. Very disappointed in product that cost over 3K. Wait the weekend to see what is wrong and before one year warranty over on July 20th.

We have had our front load LG washer and dryer for about 15 years and have only had minor problems over the years. They were warrantied for 10 years but have outlasted the warranty by at least 5 years. The only problems were easily fixed by our appliance repair people.

I have not had any problems with this unit. It cleans well, is not as noisy as my previous Sears unit, and offers a short clean cycle when I dont have a full load to wash. Saves us on costs and time.

As with so many other LG dryers my drum broke -- $500 to repair. Contacted LG and am waiting to see what happens.

We bought a front loading washer and dryer. About three years later, the washer is shaking so hard it sounds as if it will tear down the walls and cave in our floor. The washer shakes so hard, it moves across the floor knocking into other items as well as the dryer. We called LG and were told it is no longer under warranty, but shaking was due to an unstable floor. I told her the floor has not changed, only the washing machines performance. The representative stated that all of the washers shake a little, this was to be expected. I asked if there was a part that could be replaced to stabilize the machine. She said no, there was no such part.A few days later, I looked up an appliance repair company that works on LG appliances in our area. The repairman told me LG had this problem and it just needed the struts replaced. So we had them replaced. It was better, but not as stable as before, not like any of the previous washers Id had throughout my life. I trusted LG to be an upgrade in quality. It was not. After only six months, it is as bad or worse than before the struts were replaced.Additionally, weve put heavy duty pads underneath. It just walks right off the pads, tipping over as if it will fall on its side. This washer is worse than the old wringer type with the incredible noise and the bouncing and moving. My husband and I have to restrain it or turn if off. And like some of the other owners, it does have a stinky, moldy smell. Mold is not normal in a machine designed to clean. Ive been leaving the door open after each wash, spraying inside the drum with Lysol or Windex.Cleaning clothes is an effort toward good hygiene. Moldy water defeats that purpose. Yes, standing water creates mold, but what is wrong with a design that causes mold to proliferate like this. Perhaps Maytag, Kenmore, or GE could teach the engineers at LG something about designing for public use. If this were normal, as the rep would have us believe, it would seem appropriate to include these features in the sales material - LG Front loading washer has a normal smell of mold in the machine which naturally transfer to your clothes. Another very normal feature that astounds LG consumers is the washers ability to mimic a wild bucking bronco, leaping and jumping out of its stall.It is a relatively expensive purchase. Consumers expect quality to equal cost to equate value. I dont want to feel like I have been duped and bought a piece of trash. LG has changed my opinion of its products - washer & dryer, refrigerator, microwave, internet TV - I cant trust them no more! We believed that your Life is Good motto included us, not just you.

I have had my LG washer and dryer almost a year. It has NEVER gotten my clothes clean, even after repeated pre-treating and soaking. The water doesnt even cover the load of clothes and, besides the streaks of soil and dirty spots, they even have DRY spots on them. How can this be called clean? Even my underwear doesnt come clean and they are delicate but I wash them on hot and regular wash rather than delicate! I have given up and am ready to pitch them even though I have over $1800 invested in them! What can a consumer do when the company wont stand behind their product? I will absolutely NEVER buy anything with an LG name on it again!

I purchased an LG refrigerator March 16 2019. The fridge makes a lot of noise, sounds like an owl and lots of banging. Freezer stopped working and I had the repairman here on Tuesday and he said it is fixed and that the fan was plugged. 2 days later the freezer and fridge are not working and I have thrown out all my food twice as I replaced it after the first service call. Now I have to wait again for a repairman. I called Home Depot where I purchased it from and they said I have to deal with LG. I am not a happy customer and I think LG should be replacing my fridge and refunding my food costs. I am now a week w b mg sf banging.

I caution all consumers about buying LG products. Life is NOT Good when you buy their products. I purchased an electric LG range, model #LDE3017SW February 2013 from Home Depot for $1,649.00. Little did I know at the time that this would be the worst purchase of my life. I say this without a smidgen of exaggeration.I do not bake a lot so my oven stayed fairly clean. With Thanksgiving approaching, I thought I would use the self-clean feature for the first time. About two hours into the cycle, the oven stopped working completely. The digital display was completely dark and the oven doors locked and would not open even though the oven is completely cool and inoperable.I called LG and their phone representative told me that I was not alone, that this has been a problem with this particular oven and that the thermostat needed replacement. First, my warranty had expired and needed to be extended. I was asked to scan my receipt with the serial and model numbers. I did this the next day.Hearing nothing back from LG regarding the status of the warranty extension, I called them back. Initially the LG phone representative told me that they had not received my scanned receipts but then, after putting me on hold, he found them. He said that his supervisor had not made a decision about whether or not my warranty would be extended. I ask him how I would be contacted when such a decision was made and he told me that I needed to keep calling LG back.After one week of calling LG back I was informed that my warranty would indeed be extended. I was told that I should call the repair company that LG contracts within my area, Heavenly Cool, to have the replacement part installed. I asked the LG phone representative if the repair person would have the correct part and be able to fix the oven when they came to my house. He assured me that they would, that this repair with this particular oven occurred frequently and that it was just a routine repair.I called Heavenly Cool the next day and spent about an hour on the phone trying to set up a repair appointment. I gave them my model and serial number and was told that the repair person would have the part in-hand and be able to fix my oven. I took time off work so I could be home for the repair. While waiting at home for the repair, the repair person called me and asked for my model and serial number. He said no one had given it to him ahead of time and he would have to check and see if he had the proper part with him and call me back. I was stunned. I waited for his call. He called back and said that he could NOT come to my house that day because he did not have the part to fix my oven.I went from patient to stunned to righteously angry. I called Heavenly Cool and they did not know what the glitch was with communication but they would be glad to reschedule when the part came in! How much time can I take off work???? I felt that I was lied to. I called LG and explained my situation and they said that they would have to call Heavenly Cool to verify. I was put on hold. The LG phone representative resumed the call with me and said that, indeed, I had communicated the current situation accurately and that I just had to wait until the part came in for the repair. I said that taking more time off work was not an option at this point and he said that if this repair person had 2 or 3 other repair jobs in my area that they would come at a time convenient to me. Wow! So if the sun, moon, and stars all aligned properly I could have the repair done sometime after work?I asked to speak with a LG supervisor and was given Eric. I re-explained the whole situation and he apologized for my inconvenience. I asked Eric how he could help me and he said that I would just have to wait for the part to come in and for the attempted repair to occur. If the part did not fix the oven, then I might have to wait even longer for repair. At this point, 12 days had gone by since my oven became inoperable. Taking off work and eating out is becoming very expensive! I will be having 30 people at my house for Thanksgiving! I had done nothing wrong but use the self-cleaning oven feature that LG uses as a selling point for this product and now I was without a working oven. I asked Eric if LG would replace my oven under these circumstances and he, of course, said no and there was nothing else he could do from his end. All Eric could do was apologize for my inconvenience. Since Eric did not have the power to make this right, I asked to speak to Erics supervisor. Eric told me that there was no one with higher authority at LG than him. Wow! Eric apologized again for my inconvenience.I found this website and I see that I am not alone in my frustration but I am very alarmed that LG ranges sometimes catch on fire! I did notice that the bottom of my double oven seemed to get too hot and did not evenly cook food. Because there is a safety issue with LG products, I do not even want to use their products. I will never purchase anything from LG again! I will tell everyone I know not to purchase their products. If LG wants to stay in business, they should make things right for their customers! It is now almost two weeks since my oven broke and LG has done nothing effectively to correct the problem. I have, unfortunately, learned a very expensive lesson. The only good that can come of this is to warn other potential, unsuspecting victim consumers about the potential perils of purchasing LG products.

To whom it may concern, I am very disappoint of your service for my refrigerator. My refrigerator is not cooling since 05/20/2019. The technician came out 5 times and fixed for 3 times. The last fixing was last for a week and it was not cooling on July 4 of 2019. I had 18 people in my home on that day and we had to trash a lot of food. There is another technician comes out tomorrow to take a look at my refrigerator, I have 2 young children who need food and milk. This is very frustrated for them because they keep asking when my refrigerator is fixed so they can have some food as before. When I talked to customer service she said that 3 times are the last chance if it does not work, they will replace or refund me money so I can have a new refrigerator. This is not true because LG still wants to come out and look at it again. The schedule is really taking so long (7 days or 10 days ahead). Another customer service told me that the policy is fixing from 1-2 weeks. However, it is almost 2 months for this. Therefore, this is also a problem and I dont know what is your policy. You can just keep doing this and do not care about the customer as for how long this has been going on. I can tell you that we will not buy any LG product in the future because of your service likes this. I have told my co-works, friends and my relatives regarding of your service.

Bought this LG fridge (model LFX31925SW) in 2013. In 2016 the linear compressor went out on it and we had to toss out all our food. We paid $90 to have it fixed (parts were covered under the 10 year warranty and labor under an extended warranty). It took almost 2 full weeks to get it fixed. Now, 3 years later the linear compressor has gone out AGAIN!!! This time the labor will cost us $540 to fix because the extended warranty we purchased through Home Depot expired. This fridge is going to the landfill and we will be purchasing a new fridge that is not LG. Its just ridiculous to need to replace such a major component every 3 years.

We bought an LG washer one year ago. It started showing an error code last month. I called them, and the code is undiagnosable. For more than 4 weeks, I have been fighting the customer service department, including the team in Philippines and USA. They have absolutely zero empathy and concern for the customer. They have not been able to get my issue fixed at all. And now I am fighting with them about replacement. They seem to have a 1000 different departments for everything, and seem to be extremely poor at coordinating. Also, everything that they tell you...is pretty much a lie!! They go back on it all the time. USA team seems to be even more horrible than the Philippines team!! SO, if your appliance goes bad, you should be ready for a fight and harassment. Not to mention, take a few days/weeks off, apply for FMLA!!! You will need all your day and your emotional and mental energy to get through this.

LG refrigerator has met all my needs. If I were to recommend a refrigerator this brand would be the one hands down. I like the upgrade compared to old refrigerator, new models are great. Also its a reasonable price. I like that it has pull-out frozen sections as well. Its reliable, spacious, keeps everything fresh. Everything is perfect for me, everything fits just perfect. Many others doesnt get the opportunity to get a refrigerator like my LG refrigerator so I am grateful for my appliance.

The thermistor of my 3 years and 9-month old LG LFC25770st stainless, french door, $1799 fridge overheated and died. LG no longer makes this defective part. So instead of a $150 to repair, I will need $1100 to replace. I only need to spend $1100 to replace since they are generously pro-rating my fridge at $700. Did I also mention my matching LG stainless microwave died after less than three years? All my non-LG appliances that I got at the same time are still working fine, and so is the $37 countertop microwave we have been using as a replacement for the last year. Stay away from LG products.

lg electric range mod # lsc5683ws - We have a f3 error code and have paid service techs to fix but have not. We have replaced oven sensor which was surely the problem but nope.

We bought our LG refrigerator 3 years ago and were so excited to make such a big purchase. We shopped around and loved the features of the one we picked. After just 2 years, we had the compressor go out on it. We were frustrated but weren’t too upset because things break and we had a warranty. Fast forward to less than a year later and we have been forced to function out of ice chests in our living room because the compressor went out again. After doing more research I found that this is an issue many others are having. I am beyond upset. I have lost around $500 in food over the 2 incidents and already spent around $100 in ice to keep what food we have cold. This is absolutely unacceptable when you pay over $2500 for an appliance. My husband’s friend has the same fridge for less time than us and already had to replace his compressor. I will never own another LG appliance again knowing that they are fully aware of these compressor issues yet still produce and sell these appliances.

This machine rarely gets my clothes clean. It does not seem to have enough water to really clean. The worst part is the mold and mildew on the rubber seal and drum that is impossible to clean. I do use the tub clean, vinegar, and bleach but still have brown slime covering my clothes and bedding. I think it has made my husband and I sick from the mold and mildew that we cannot get to and clean. We are told to leave the door open so it can dry! Why would a machine be made that you have to leave the door open (which we do) and have to constantly clean. It still does not help. I would not recommend the LG front loader.

As many others have stated, if I could provide zero stars I would!!! Do not buy even if other reviews are good. Its not if its when your product will default. Weve had our LG refrigerator for less than 3 years, and bought the extended warranty. Unfortunately, its been nothing but trouble. We are currently out of a refrigerator and LG still has yet to come up with a solution or a reliable repair company. The first issue was the fan in the freezer compartment which was fixed and covered under warranty. Now its the compressor, which for anyone thats not aware does have a 5-year manufacturer warranty that we would not have known until someone told us and it wasnt LG. The company that LG contracted out came to repair (the company actually had horrible reviews online) but guess what folks our refrigerator still is not working and we are at 4 weeks. I would like to add for anyone experiencing issues to file a complaint with the BBB which I just finished. Its too soon to determine if this will help mitigate the process but its worth pursuing. We spend entirely way too much for a product that does not work.

I have a lovely 3 door refrigerator that was purchased in 2007. At the 13 month mark, I started having trouble with an irritating beeping sound that let me know the door was not closed completely. After checking to make certain the doors were not blocked and completely closed, I continued to hear the alarm. Service engineer called, replaced the sensor. Sound gone. This has repeatedly occurred time and time again over the past 7 years. Its actually beeping right now. I have even purchased a home warranty primarily for this issue. 2 different service engineers complained about the LG refrigerator. I will never purchase another LG refrigerator.

The Washing Machine actually adds minutes and takes forever. We are careful to balance the clothes and only fill half-way and this damn error code keeps flashing. The machine stops and fills with water. Service people are useless. We just bought this machine a few months ago. Now my wife and I have no choice but to do our laundry at a Laundromat. DO NOT BUY THIS MACHINE. It is a piece of crap.

Bought a new LG washer in the fall of 2019, received an error code over the summer. However when I called LG they said no service due to pandemic. Called back later. Was informed no longer under warranty and would have to pay to get it fixed. LG products and service clearly garbage.

I called to ask about the glass door. The only reason I purchased a new stove was the oven door was cloudy. So I bought a new stainless Steel stove. First the door dented very easy and I had to spend 300 dollars to repair a small dent when I had it just a few weeks. Then right before the warranty was up I noticed streaking inside oven glass. I called and was told that it was not covered. I will never buy another LG product!

I purchased a brand new LG Range, Model #LDE3031ST that was delivered from Best Buy on February 8, 2014. I am only at this residence on Saturday and Sunday where the Range is, so it gets minimal use. On April 8, 2014, the bottom oven of the range stopped working. I contacted Best Buy who referred me to LG. I jumped through hoops with LG. They insisted I send them a receipt documenting that the unit was new and still under warranty. I did this the same day. No response. Two days later, I call again. I am given the number of the local repair company who is suppose to fix it. Fine, it was a Saturday so I was told by LG that I should hear from them on Monday. I did not. On Tuesday, I receive an email with a repair date of Tuesday. I call LG to find out what time and they tell me that it has been cancelled because the repairman said I wasnt available. I never received a call and I actually have someone sitting at the residence all day this day. I am told that they can come out Friday (today). Fine, I have someone sitting there waiting. I call LG this morning. They are closed for the holiday. I call the repairman. This is my third call to the repairman who has not returned my calls. He is rude and states that they have no repairs scheduled for today. That maybe Monday or Tuesday he will call me. Easter is Sunday. I have 20 people coming over that I have to feed cold cereal because the oven doesnt work.I am getting a run around for a lemon. I have been waiting 20 years for a new range that works. I am not happy with this one. LG does not stand behind their product. When I continually call, I am confronted each time with a, what seems to be the problem. Evidence they do not keep records. Do NOT buy from LG. Its the worst experience I have ever had with an appliance. I plan on opening a claim with the BBB and my local Attorney General.UPDATED ON 01/23/2015: I had written a previous review regarding the horrible service I received from LG. Since my original review, a service tech has come out to my home 4 more times to fix the same issue. LG refused to give me a new range. For the year I owned the range, 15 days was the waiting period I had to wait for the stove to be delivered. The first service call I did not have a working range for 6 weeks. The second service call, no range for 3 weeks. The third, no range for two weeks and the last service call, no range for 4 weeks. So out of the 12 month warranty, my range only worked less then 8 months. Buyer BEWARE. Every holiday last year was ruined because of this stupid range. Every holiday, I was without a range that worked and LG responded with, We are very busy with it being the holidays. The service tech, which was very nice and not working directly for LG but an independent that I made them send because the LG tech never showed up and never called. The tech told me that these stoves constantly have trouble because its a smart stove and the motherboard can break from a brown out or the simplest things. Run from LG.

Water dispenser has scratches from usage after less than 12 months of purchase. (Am very cautious when using & cleaning.) Advised not under warranty, due to wear & tear?? Purchasing an expensive fridge One would expect the component to be fit for its purpose. Dispenser has failed to meet requirement as has LG.

We bought all brand new top of line LG appliances...refrigerator alone well over 2,000.00 in Fall 2017. Loved the new appliances but in Fall 2019 a compressor went out in the refrigerator. Yes, LG covered the replacement and repair but what they don’t want to tell you is the refrigerator will never run quiet again. We have had to call the tech back three times to come look at it because it runs so loud. We bought the product because it was super quiet and our kitchen is close to our family room and bedroom. It will wake you up at night. It runs with vibrating noises, humming, etc and LG’s fix is sending an email with acceptable refrigerator noises. What a joke.I told them if it would have ran like this when I originally purchased it would have been taken back in the first 30 days. The tech comes and states it’s a little louder than normal but not a single thing is being done. The tech calling LG while he was here was a joke too...all they could say to do is take off some clips to see if vibrating stopped...guess what?!?! It didn’t and it is still loud as ever. I will never buy another LG product and would never recommend.

We purchased a LG 3 door fridge with ice and water two years ago. Did some updating in the kitchen and decided it would be nice to have one last new one... The one we replaced it with was a 25+ year old side by side GE... Still worked fine, never did a repair to it, but this LG was so pretty.. All electronic computerized.. Almost two years to the day we got it, it has died taking everything stored in it with it? This is so disheartening for retired people that just want one last nice thing in their lives... I bought a new LG washer and Dryer, and a new 70 inch LG tv... Praying these don’t go out like the fridge! Be cautious about buying an LG!

Well LG you have a lot on your plate right now and thousands of consumers without refrigerators due to your faulty compressor problems. Mine has been out since last Wednesday and LG cannot find anyone to service their product even their LG technicians aren’t available. Living out of 3 coolers and had to buy a box freezer. Now on my way to buy a used refrigerator because not knowing how long this issue is going to take! Was reassured that I would be reimbursed for buying the box freezer, food spoilage and old refrigerator. My case was sent to regional manager and being review while being told I’d be called back in 3 to 5 business days with a resolution to replace or give me my money back if I pass the review and if they cannot find anyone to come out and fix it. I don’t want to ever own another LG product let alone have them come out and replace the compressor with the same faulty issues to have it break down again in which it would. I also have a 1,000 dollar LG dishwasher and 6 months ago the top digital touch board went out! 1 year later! They replaced that and praying it doesn’t go out again.So now playing the waiting game. Don’t buy LG. Appliances will never be made the same way that they were years ago in the 70’s and 80’s to last a lifetime. I have reviewed just about every brand out there and all I find is garbage reviews!! What the hell can you buy that’s reliable anymore!

No matter what we do the dishes are always dirty. We have to completely pre-wash or half the silverware is unuseable. The thing is a piece of **. LG products are a joke. Every LG product we have bought has broken or worked poorly.

We purchased a new LG french door refrigerator from Spencers in January, 2015. The 2 year full warranty was purchased at that time. The refrigerator compressor broke in May, 2018. The compressor was warranted but NOT the LABOR ($600). After researching, found there are tons of LG compressors going bad. LG should stand up and warranty their bad products when they know there is a problem. There is only 2 of us using this appliance and should not have happened. $2,500+ and this is what we get. I will never purchase another LG product!!!

I have a refrigerator out in the garage that is almost 30 years old and it is in better condition than this 5 year old LG, French door, freezer at bottom model. Within the first year the crisper drawers lost their wheels and by the second year they were cracked and falling apart. The latches that hold the door broke off in the second year and the cold storage drawer fell apart the next year. I have a new refrigerator coming tomorrow to replace this piece of crap. Dont waste your money on LG appliances.

I purchased an LG just under 3 years ago. At the end of May 2014, the freezer stopped working. On June 2nd, I had an LG certified company come out to repair it. As it turned out the heating element at the bottom of the freezer melted the plastic back panel on the inside. THEREIN is where all the torment has ensued!!!! They would have to ORDER the panel and as of Today August 11th, 2014 even after contacting LG directly, I still DO NOT have a panel or a fridge that works. IT CONTINUES TO BE ON BACK ORDER and LG did not know if they could help me unless I purchased the fridge from an AUTHORIZED DEALER, who cares where I purchased the fridge? I paid for it, it is THEIR product. If Im willing to pay to get the 65.00 part who cares where I purchased the fridge? LG has been of NO help whatsoever!!!!!! I cant believe it truly matters where an item is purchased. IT is their product and they should care about taking care of the customer... Maybe because I work in retail and I believe in taking care of the customer. I expect the same treatment when I myself am the paying customer... Dont you agree?????

My LG range model Lre3021st broke at 1 year 1 month old and my LG refrigerator ice maker door broke about the same age. I guess Im out the LG business. Cheap junk. My dishwasher, microwave and toaster oven, not LG - not broken yet...

In August 2009, I purchased $5000 worth of house appliances (refrigerator, range, washer and dryer) with extended warranties from Best Buy. The LG refrigerator, LSC26905SB, has not operated properly since day one. Best Buy came out once every three months with an inoperable ice maker. After the first year, Best Buy informed me there was no extended warranty on the refrigerator. I called Best Buy corporation and explained that the online customer service representative forgot to give me an extended warranty on the refrigerator. They told there was nothing they could do. Fast forward to 2012, I am replacing the ice maker chute which is $289 and the ice maker tray drips which is another $200. I believe Best Buy intentionally left the warranty off of the refrigerator because it is a piece of garbage. Of course, I requested a copy of my receipt and Best Buy stated they dont have a copy.

For years my Whirlpool washer produced a really bad smell, but customer service denied everything. Finally the front loader flooded my house creating over $50k in damages... We moved on to LG products (EVERYTHING IN THE HOUSE IS LG). Hmmm!!! Stove top, had to be exchanged within days. Fridge in the process of exchanging (full refund after almost 5 yrs). Washer was bad from the very first week but they always denied everything in regards to why it continuously goes out of balance. MY water bill went up 4X because of this out of balance issue. They refuse to do anything about it, but its not over!!!I will continue to post how bad their customer service and appliances are, until they at least replace or repair it... The spin cycle is violent and shakes the house so bad it sounds like it will explode. Customer service did not want to hear it from the very start. Lowes where we purchased the unit refer me back to LG and LG referred back to Lowes. Just a game they play to stall everything. Customer service is horrible, they only have one line “Sorry we can’t help with that”. They refuse to accept they have a really bad design and it can cause harm!!! Unless they replace or repair my unit, I will never ever buy another LG product again...

A waste of money, LG top loader bought in 2011. Rust begin after a year use leaving rust spots on whites, clothes end up in knots after wash cycle, and constantly showing UE error for washer being unbalanced. Should have done my research or kept my cheap washer I had over 10 years. Trying to live in the modern world a lost of 2 grand and ending up with a piece of junk.

The Compressor died after 5 years, Tech support was OK and parts were free but still cost me Almost $1000.00 to repair. The refrigerator has one of the best possible designs for storage and access.

So far haven’t had any problems with my LG washing machine. It is easy to operate and cleans the clothes perfectly. You can choose your own cycle but typically I usually just have normal loads unless I am doing a towel or blanket wash in which I choose one of the heavier load settings. I love that I can also add an extra rinse or 2 to any load as well.

We purchased an LG French Door refrigerator in July of 2016. In February of 2019 (32 months later) the compressor died, costing us $500 in service fees and waiting a week without a fridge for parts. Contacted LG service and they gave me the run around for two days. In the meantime, we were losing food (valued around $500). After reading further online, there are class action lawsuits against LG for these same issues. DO NOT PURCHASE LG refrigerators! Look elsewhere to save yourself time, frustration and lots of money!

The inside drum of the washing machine starts hitting the body of the machine when rotating at high speed. The noise created is like very horrible. Also the customer care doesnt register the complaint. They provide useless solutions. Neither do they send any technician.

Received brand new broken clothes dryer. Long waiting time before appliance repair was available, then after 2 trips to repair, left the dryer in parts and did not show for 3rd appointment. LG Appliance Company just keeps giving us delays and different stories every time we call. We want these returned and our money back. I have been extremely inconvenienced - during the holidays too - I have had to go to laundromat to dry my clothes. These appliances cost $2,000 and I have not even been able to use them!!! (Purchased from amazon.com. They have been notified).

3 yrs old Front Washer. First problem had to call them back on installation. Now massive leak and cant come for 17 days to fix it.

I purchased a LG top loader in March 2015. Less than 3 months later the machine kept registering an IE symbol. I contacted LG support and the earliest they could send someone was 10 - 14 days. Then the contractors they listed were not in my state! After contacting customer service dept a 90 minute phone call was told the service company that I found willing to come out and service machine was not covered. No parts or labor charges would be covered. I am still in negotiations to try and resolve broken circuit board. DONT BOTHER BUYING LG PRODUCTS. NOT WORTH HASSLE! VERY DISAPPOINTED!

We purchased a LG washer and dryer. The washer is terrible. It takes twice as long to wash your clothes, whites come out yellow, the clothes are not clean. They spent a lot of time putting a lot of bells and whistles on the machine, however it does not do what is intended to do, wash clothes. Our old washer - we washed all the bedding. We tried to wash the down topper from the bed, so much air, would not get wet enough to wash. What a waste, worst we have ever had.

We purchased an open box LG washing machine from Best Buy; first they changed the delivery date without notice; fast forward five months, this washing machine flooded our brand new house THREE TIMES. LG sent a technician out one week later because they only have limited amount of service for this area; the technician couldnt find the problem and after the third visit, and us videotaping the washing machine during the wash to see where the water was coming from, the technician said it was fixed. Well, we requested him to stay and watch and finally, he see the problem that LG never heard of. After one month, LG finally decide to issue a request to Best Buy to issue a refund since the washing machine was under warranty. After I go to Best Buy, I am told that their store policy is not to issue a credit back to the credit card, but to issue a store credit. In other words, they force you to purchase something from their store rather than shop at a store that has a better return policy. Warning: Dont EVER purchase a major item from Best Buy.

Stay away from LG fridges. I have one that the ice maker has NEVER worked. Cant get repairman out because LG do not pay their repairmen. JC Penney keep blaming it on LG and LG blames Penney. Meanwhile I am still paying on a fridge that is still under warranty with extended warranty, that I cant seem to get nothing done! BUT THE RUNAROUND! Still not through, that what small claims court and Fox 4 News is for!!! It just a shame to have to go to this extreme. Whatever happened to, if youre not pleased just simply return and get a full refund! Also, according to their reviews, I am not the only one unhappy!!!

We purchased a kitchen suite from Home Depot 11/17. First of all we had the dishwasher go out then the stove and finally the 4 door fridge. We bought the 3 year warranty for peace of mind so you would think we would be set. The customer service is overseas which isnt a problem except a few of them were hard to understand. They gave us the runaround and after 3 days and many hours on the phone I started keeping detailed notes of my conversations. I asked a employee for their full name or employee number but was told they are not allowed to share that information making it impossible to keep track of people for future references. We ended up losing 90 % of the food in the freezer and all in the refrigerator! We are having to eat out every night and unable to keep leftovers for work. I told them that my son is diabetic and his insulin needs to be refrigerated as well as does the babys whole milk. They said it will be approximately 2 weeks before a service tech will be available. Ive NEVER in my life had such a horrible experience with the purchase of new products and urge whomever is reading this to be cautious and review all products pro and cons before purchasing.

We bought a new LG refrigerator from Lowes a little over two years ago. The freezer quit freezing. We called, paid their set fee for repairs and set the appointment, a week out. They came, diagnosed compressor issue. They had to order it. It finally came. We called again. Another couple of weeks before they came to install. They said to give it a few days to work. Its still not working and they cant come until Monday -- over two weeks after the new compressor was installed. And now the refrigerator portion is not cooling. Each time we call, they merely say Im sorry. We have been homeowners for over 25 years and have never had appliance issues. DO NOT BUY AN LG!!! I wish I had known. I wont make the mistake again. Substandard appliance and substandard service.

We were limited by the space we had available to put the refrigerator in height as well as depth and width. Issue of getting in the doors of the house also. We had to take handles off refrigerator and freezer doors to get the unit in the house. Dont really like that we now have a water filter on the ice and water line that needs to be replaced ever 6 months. The excess ice needs to be taken off the door and dumped into the ice bin in the freezer. Freezer is on the bottom and when drawer is pulled out it limits movement into the kitchen area from family room. The housing for the water filter is not all that substantial could have been designed a little better. Still, we like the led lighting the ice and water dispensers and individual compartments for fruits and vegetables. The door display reminds you of how long the doors are open.

This dishwasher takes 2 hours to run a cycle! With a 2 hour cycle, you would expect spotless dishes. What a joke. I never have dishes that come clean in this dishwasher. The spaces between the tines are poorly spaced so that I am forced to use every other space or the dishes rest against one another. It holds about 1/2 the dishes that my old Kenmore held and doesnt get the dishes clean at all. This is the worst dishwasher I have ever owned. I have tried everything to get it to clean better. I run dishwasher cleaner through it all the time. I turned my hot water heater up to scalding to try to improve its performance. I have used pre-treater, rinse aid, different detergents, etc. It is just plain awful! I wish I had read these reviews before I bought this piece of junk. Never again! Im going back to Kenmore.

It was virtually impossible to get a repair service for LG refrigerator warranty work. It seemed to me that LG was making it difficult just so I would give up and not request the service. I could fill pages of text with all the frustration this service caused me. Two stars because of my determination I finally was able to get a warranty service to repair the LG refrigerator.

I have put up with this, clean clothes that stink, for 2 or 3 years now! I am a fanatic about fresh smelling clothes, and clean clothes. When my older kids were in school, they received compliments about how clean and fresh their clothes smelled. Now I take the clothes out of the dryer and throw them in the re wash pile. Not only do they smell dirty, they smell musty! I am throwing money away on energy to rewash, which is senseless since the musty smell is still there! I use Tide laundry detergent, I use liquid Downy, and I use two scented Bounce sheets, sometimes with the Bounce bar in the dryer, as well, to no avail! The only time there is no smell is when I wash with bleach. Obviously I cant wash all my clothes in bleach. The drum doesnt smell. I dont leave them sitting in the washer, but they come out of the dryer, which is also Lg, a lovely matching set. The drum doesnt smell either. How can I explain this smell? My new Adidas jogging pants, for example, for some reason, the crotch has this musty smell, and now, guess what, my underwear now have the smell? How embarrassing is that?! I used to complain about my old, used top loader washer and dream of a front loader washer and a matching dryer. Now I just wish I had my old set back. My dream turned into a nightmare! Theres not much Im fussy about, but my laundry I am, and Im sorry, Im pissed!

I purchased several LG appliances. I have had nothing but trouble with them. When I call customer service they give me the runaround. The customer service agents are very difficult to understand. The agents I spoke with were from the Philippines. When I asked to speak with their supervisor, I was hung up on several times. After repeatedly trying to reach an executive customer service agent, I was transferred to someone who spoke english without an accent at all. They refused to help me with an obvious defective LG washing machine I purchased a couple years ago because I did not report the rust when I purchased the washing machine. The rust did not occur until two years of very careful use. They have refused to help in any way. I asked our appliance repairman to tell me what appliances he would never buy. NUMBER ONE on his list: LG! He says he gets more calls to repair LG appliances than all other brands combined!

The ice maker fail to produce ice just a few months after buying the refrigerator. Luckily it was under warranty and a technician came out a few days later and made a quick repair. I purchased the refrigerator in 2009, and I get things fails with age. But it is scary when start to find small and large pieces of plastic in your mouth after drinking a glass of your favorite drink. In fact I swallow a large piece and almost choke. This type of problem may cause serious injury or death to a small child and old person. Check your ice maker.

Dishes do not completely dry, especially on the quick cycle. Water is left standing on the bottom of glasses. Even running full cycle, they do not dry completely. The silverware rack does a good job, but had to get a separate basket for odd items. Dishes must be put in the lower rack up front, due to folding tines in the back, will not stay up with dishes, glasses covering the times works well.

We selected the LG LSXS26326S, side-by-side, stainless steel refrigerator for a number of reasons, including recommendations, interior room, water/ice dispenser, and cabinet size. The height specification for the CABINET is slightly more than 68, which would fit our space perfectly. However the genius, who designed this unit did not look at the height of cabinets in American kitchens. The CABINET fits our space, but the CORD comes out of the TOP of the unit, instead of the rear, adding another 1/4 inch to the dimension. An access panel also adds a small measurement to the height. I had to spend 2 hours to remove the kitchen cabinet, sand it down to allow for the cord and access panel to fit into the space. If you have limited height restrictions make sure you measure EXACTLY, to ensure that the ENTIRE unit will fit. Unless you are handy with removing kitchen cabinets, using a sander, and reinstalling the cabinet, you will need to hire a handyman or carpenter to make adjustments to your kitchen.

We bought a brand new LG double after all my family told me how well they are. FYI parents and sister have only had theirs for a couple years so they are just lucky so far. Good thing I bought the warranty from the store however after spending 1600 dollars I cant believe it is malfunctioning. Currently top oven will not hold temperature when you pre set it to a certain degree. At 400 it warms up but as soon as the little tune goes off the oven shuts itself down and completely cools off. The lower oven has the exact opposite issue and heated up to a very dangerous 550 degrees via my thermometer when I pre set it to three hundred and fifty degrees to bake cookies. I had to unplug the oven as I could not get the temperature to stop rising. I have children and currently puppies in the house. I could have had a very bad accident. I cannot believe that LG would sell these faulty products that are downright DANGEROUS. I am currently waiting 2 weeks for a certified repairman unable to plug it in and cook for my family as I am scared the oven below me will explode or worse. After reading the reviews I am not very hopeful for the future of the range as it seems that even if I do get it repaired I will have issues... I should have realized this after my new dryer fried out after 6 months but I let it go thinking it was just a one off factory defect. The dryer and washer both LG are currently working but it seems we are going to throw away 4500 dollars total between all 3 and warranty plans and I guess we will start saving up for Whirlpool appliances. Please if anyone out there is reading this considering an LG... DONT make the same mistake I did! The old adage of you get what you pay for does not hold with LG appliances... you can save money and get better!

Bought 2 LG French door refrigerators in January 2017. Paid about 3 grand each. April 2019 1 of the fridges stopped cooling. Called LG. Repairman came out and said compressor not working. He returned a week later. Replaced compressor. 4 days later not cooling again. Everything melted, water on wood floors. He said motherboard not working. Waited 1 week with a broken fridge and motherboard replaced. 4 days later found water on ground again. Everything melted. Called again and said will change out compressor again. Need to wait 1 week again. 4 days later broken again which is tonight. This should be illegal. Are they going to do this for next couple of yrs until warranty is expired? In meantime we have to suffer with a broken fridge every week? Anyone with suggestions on how to approach? I wrote complaint to BBB also. Now we have to call LG tomorrow to get repairman out again. This will be 4th visit for same problem.

LG gave an approval authorization for an LG tech to come out since the issues related to the recent software update and I did not purchase an extended warranty. Robert the tech was punctural and very receptive to my issues. He was able to punch out my dented front exterior and the rotor and stator was replaced with brand new ones. So far I have done 4 loads of wash and the machine performs as new! Lesson learned- always request an LG Tech when your seeking service. I dont think Sears, Home Depot , Lowes or HH Gregg should be blamed for any mechanical issues. The only thing these distributors are guilty of is having the latest and greatest appliances for sale. My next washer purchase will not be an HE though. I will buy a standard Speed Queen if they are still available when that time comes- for I have read down the road, the government may mandate HE only for residential consumers. Lets hope not!

Our oven range of its own volition heats up to maximum heat, will not shut off and has to be totally unplugged from electricity. This happened to me 6th Sept 2019. LG has a recall with full in home service for many units exhibiting this potential catastrophic fault. When contacted LG informed me my model was not on the recall list. Their concern and help consisted of advising me to have a recognized LG technician at a cost up to $240 check to find the problem and get it fixed. Check the recall. Judge for yourself if you now want to risk your home, property, life and physical injury buying a LG electric oven range.

Our LG bottom brand new refrigerator broke down 5 months after we bought it and hooked it up. The compressor was restricted and anti-freeze wouldnt flow. LG told me I would have to wait up to month to get a new compressor because it wasnt in stock while everything melted in the mean time.

My LG washing machine broke down requiring a new part. The repairman advised me the part was no longer available. I contacted LG and they informed me that manufacture of parts are discontinued after 7 to 10 years. Now I am in a situation requiring me to purchase a new washer as the basic part costing about $100 is not available. I also was informed by LG this is the case not just for washers but for LG major appliances. So if one buys a LG appliance and breakage occurs after 7 to 10 years, that appliance is not fixable and must be replaced. I find that unacceptable for a major appliance and will not be buying LG in the future.

We bought a WT5070CW washing machine a couple years ago. Within a year after purchase, we noticed rust forming where one pours bleach into the machine. We dont use bleach a lot, nor are we excessively hard on the machine. It has continued to get worse and now the inlet cup is pretty much ringed by rust. It is very unsightly, and we know this shouldnt be occurring.

My wife and I purchased a new LG WT5070CW washing machine in January of 2013. This is a top loading machine. We started to experience mold/mildew smells from the machine shortly after we purchased it. We use high-efficiency soap, use very limited amounts of soap, dry out the entire machine (including the top lip of the washing tub) after every use, remove and empty the soap detergent/softener dish after every use, plus dry it out. We have used commercial after-market mold/mildew solutions to treat the machine. We have also used bleach rinses and vinegar rinses. We purchased a carbon filter bag that we place in the machine when not in use. Nothing seems to help and the smell is getting worse. So much so, that we are considering purchasing a new machine.We contacted LG about our problem and got a canned email response... do this and do that... all of which we had explained to LG earlier that we had already done. By canned, we mean it appears to us as if this response was meant for their front loading machines, as it mentioned making sure to wipe dry the gasket on the door of the machine. Our top loading machine does not have a gasket on the lid. We responded to LGs suggested fixes and asked to talk to a supervisor about this problem. So far, nothing from LG. The LG washing machine and dryer combination were not cheap. LGs customer service department along with their engineering department leave a lot to be desired. We ditched our LG phones earlier this year for Samsung and will probably do the same with the washing machine... although I am not sure what we will replace it with. LG products are problematic and I suspect will not have a lot of repeat buyers.

Best microwave weve ever owned. The round interior is way better than the usual rectangular interiors on most other models. Its easy to operate, and performs better than expected. If this one ever breaks down, well replace it with another similar model.

I purchased an LG Model# LFX33975st Refridgerator from Lowes September 2004. I paid 2748.60 for it and also purchased the Lowes extended warranty. That is a whole different issue. This fridge never cooled like it should from the day I bought it. I would hear weird noises from time to time, several times the freezer would start to thaw out. At first, I thought my wife had too much stuff in it but that wasnt the problem. Then it would start working again. A lot of food would spoil in this fridge. Well, it finally quit cooling altogether and we lost all of the food both in the fridge and freezer. I called Lowes as I had an extended warranty and I also contacted LG. LG sent a new compressor and the wrong filter drier and scheduled the service facility to come out and make the repair. The repairman came out and found a leak in the fridge evaporator. He ordered the new part, he came out to make the repair. Now, this is going on for 3 weeks. 48 Hrs later the freezer is working but the fridge is not. So after doing a little research online, it is clear that LG has major issues with their compressors and other components that they are aware of and there are several class action lawsuits against them. I have all LG appliances in my house as the salesman at the store told me how good the LG products are. I am very sorry I purchased these products and will never buy another appliance from LG or Lowes.

We bought an LG Refrigerator LFX31925ST/05 about 1 1/2 years ago for about $2300 and it has been a nightmare. A few weeks after we bought it we started having problems with the ice maker/dispenser. The ice would thaw then freeze in the storage compartment in the door. So ice would not come out the dispenser. We continued to have the problem so had an LG recommended repairman come try to fix it. The first repair did not work. A few calls later and a different repairman and we find out there is a class action lawsuit for the ice maker and we eventually got it replaced.Now, at the age of 1-1/2 years we had the air circulating fan go out. Error code ER rf. Not covered under the 1-yr. warranty. It took the LG recommended repair man 10 days to replace the motor since it was on back order. We agreed to pay him once we were sure it was working. He left angrily. A half hour after he left, the error code was up again and the fan was not running! After we called and complained, the repair man figured it must be the circuit board. A week later, with a refrigerator that is warm on top and freezes on the bottom, we still have not yet had the board replaced. Maybe we can wait for another class action lawsuit. LG refuses to extend common courtesy and replace the parts without charge. We are looking at about $350 of labor and parts for a fridge that is 1 1/2 years old! On top of that, the stainless steel scratches very easily so be careful. Worst appliance Ive ever purchased!

In less than two years the compressor failed. Waited six weeks for parts for replacement. Refrig failed again a year later. Repaired again. Now everything defrosted again and refrig at 50 degrees. This happened a week ago for two days then started functioning again. Today got up to defrosted freezer and refrig warming. On my way to refrig shop—not for LG!

My husband and I bought a house with a LG range already present in the house. After using the convection oven for about ten months I noticed blue specks in our food. I investigated the inside of the oven to discover the blue enamel was peeling. I called a repair company who called LG, they requested pictures be sent of the oven. LG said they would provide a partial refund if we could produce a receipt for the range since it was out of warranty and irreparable. We can not produce such document because it came with the house. I demanded to know if the paint we digested was toxic, the customer service rep said he would find out, but would not pay for the stove.Another week (three now) went by, I have a recorded message from another customer service rep stating they will not pay for the range and also could not tell us if the paint was toxic for another MONTH!!! Because it was made in Korea!!! If the paint is toxic, we will be dead in another month I guess. Any product used for cooking, peeling paint containing unknown substances from Korea MUST be recalled!!! LG may refuse to replace my range because I dont have a receipt, but they should at least offer to pay medical bills for blood testing of the four people whom ate the unknown substance in their Korean enamel.I wanted to help others avoid this same trauma so I took to Facebook, where LG accused me of spamming and blocked me from their page to hide this toxic secret. I also still have this message saved to my phone. Like every other complaint on this site, I am sure they will say they take pride in their product and refer me to the website. The fact is the website, the company, customer service, no one knows or cares what we ingested and until this is fixed this product needs to be taken off the market.

We bought an LG microwave in April 2012. Today, March 23, 2013, it has stopped working and appears to have no power going to it. I called LG and was told that since it is a microwave, I will have to drive it to one of LGs repair facilities. The closest one is 40 minutes from my home and only open M-F, which means that I will have to miss work to take it and pick it back up. I will never buy another LG product.

LG is the worst thing you can buy, and the customer service is even more worse. I purchased a refrigerator that has only been used for five months. It is completely broken, and replacement is taking two months, and still waiting. When you call them, you will hold forever. Not just me, everybody I knew, who bought an LG appliance, said the same thing. Dont buy LG if you want your life to be good.

Our 2.5 year LG LSX526326S refrigerator stopped working this morning. Its blowing barely cool air and not keeping food cold... I am pretty sure we only had a 2 year warranty and spent just under $2000 for the refrigerator back in December 2014... Very disappointing.

This refrigerator (French Door Model LFX21960ST) is only about 3 years old. The first year we had to call out the repairmen because, evidently, the light was not going out when the door was closed. This is difficult for me to know since I rarely spend time inside the unit with the door closed. As a result, the bulb burned, melted and fused the carriage to the top of the fridge. It was still under warranty so it was fixed, though I had to take off work to wait for service. Now the display shows ‘Error’ which means, according to the LG site, repair must be called again! I have never had a refrigerator that needed service much less one needing major work within two years.

Contacted LGs customer service after major issues with the refrigerator one year and three weeks old. We were transferred to multiple customer service agents. Placed on hold at one point 2 1/2 hours. Funny thing is the message that plays when youre on hold how our time is so valuable to them. Each time you get a customer service representative you have to start from the beginning, Even though supposedly every phone call is documented.Of course, any reasonable person would escalate in their frustration with each one of these phone calls that were made. Not to mention the multiple times we were being transferred and hung up on and had to call back. Absolutely nothing is done until I had to raise my voice and demand to speak to someone that can get something done.When I finally got a corporate supervisor on the phone it took him less than 20 minutes to schedule an appointment and extend the warranty to have the refrigerator serviced. Any reasonable company that stand by their product would have done this from the beginning. I will never purchase another LG product and I will tell everyone I know to think twice before they make a purchase.

lg fridge model LFX25975ST/02 - Water dispenser sometimes comes on by its self and floods my kitchen.

PLEASE DO NOT BUY AN LG REFRIGERATOR!! I dont even know where to begin. This is the second LG refrigerator I bought to replace the first one that could never be fixed properly. I splurged on a 3-door French Door with an ice maker and water in the door. It was purchased in 2009 and had problems right away. Within the first few months, the gaskets on the French doors ripped. I had a private company come out to fix them. When the company indicated to me that I might want to inform LG directly of my problem, I did. A lengthy, almost year-long process ensued. To this day, I have a 3-door French Door refrigerator that does not work properly. The ice maker flap in the door does not close, causing the ice to melt. It has permanently damaged my hardwood flooring. The gaskets have been replaced no less than three times and they still tear. LG customer service representatives, Garrett and Kuzi ** have told me that they will no longer pay to service the refrigerator and unless I pay for another service call, they will not pro-rate a new refrigerator. How sad and disappointing that I feel as though they lied to me and promised a pro-rate that they never followed through with. I truly hope this makes you think twice before buying an LG French door refrigerator. I have lost all confidence in this manufacturers ability to provide customer service. Their representatives can easily quote ridiculous policies that they must follow but they have absolutely no sense of a customers frustration over spending $2500 on a refrigerator that has NEVER worked properly.

The LG refrigerator is well planned on the inside, was so much more room inside and is the exact same size as my side by side I previously had. The price was excellent as it was purchased on Black Friday of 2016.

I bought an LG dishwasher two years back, it was working quite satisfactorily till now but suddenly the performance has gone down to the extent that we have been forced to go back to hand washing the dishes and the sad part is that the technician is unable to resolve the problem. Very disappointing experience indeed so far.

LG has the worst customer service. I just got told by one of their supervisors that it isnt her problem. We paid almost 1800.00 for a side by side (model #LFC25765st100) less than 3 years ago and now we have spent $230.37 to have it fixed and it still does not work. After over 3 weeks without a refrigerator to be treated like dirt by their customer service department isnt sitting well with me. They told us we had to use one of their factory authorized repair companies but when I was speaking to the supervisor she told me that was a lie and I could use whoever I wanted with their approval. They lied about 12 times to me in total and will do nothing to fix my refrigerator except charge me another $400.00. I will be spending half of what the refrigerator cost and it is only 3 years old. I thought LG was a good product but I will never buy another and everyone I know will be told to stay away from them.

We purchased an LG front loading washer and dryer in February 2010 at Best Buy. Recently the mother board went out on the DLE2350W dryer ($350 replacement cost) only to find out that in Canada, LG warranties this item for three years and in the United States only 1 year. After visiting with the recommended LG repair service, we have found that this is a common problem and can go out even after one year.I have reviewed several blogs that have customer reviews and found a common theme in that LG has very poor post-sale product service. Im safe to say we will not buy another LG product and will recommend to others not to as well. We have always had excellent service from Sears and will return to them once again. If you do your due diligence and review customer comments, you will find my views are shared by many. This is unfortunate for a company whose tag is Living Good.

I have to defrost the base of the fridge about every two weeks, ice dispenser jams up. Unable to get warranty service so warranty is a false claim.