I bought an LG refrigerator from Home Depot in August 2007. It is the freezer on the bottom model. After about two months I noticed dripping in my basement. The ice maker plastic hose had a pin hole right behind the fridge and water was leaking down into the basement and onto the I beam. The whole beam was filled with water. Home Depot came and replaced the plastic hose. Then it leaked under my new laminate flooring and ruined a section of it.I just shut the ice maker and the water to it off. I use old fashioned ice cube trays because I am afraid to have another leak. I also have had to replace the crispers in the refrigerator section twice as the plastic keeps cracking, making the crisper unusable. The new ones dont quite fit and are relatively expensive. I need a new one again. Thats 5 repairs in 6 years. I cant afford new fridge but this one is a piece of junk.

I purchased the LG washer in 2013 using recommendations from Consumer Reports. The washer ran constantly until I had to control the cycles. It reminded me of the wringer washer that my mother used in the 1950’s. I had to set a timer to remind me to reset the machine. I was not satisfied with the cleaning quality of the machine. Finally, in 2016, I gave up, gave the LG away and bought a Whirlpool, which has met my expectations for a quality machine.

I purchased from Home Depot the LG front loading washing machine model # MW2050CW in April 2011 so this product is only 7 years old. It started making a loud grinding noise in the spin cycle, so I called LG directly to see what I should do. Someone from their technical department asked me to start the spin cycle so he could hear the noise. He quickly diagnosed it as bad bearings. Since the machine was out of warranty, I was transferred to a different department, thinking I was still talking with LG. I was talking to Assurant Warranty, who LG uses to provide repair service when their appliance is out of warranty. However, I wasnt informed that I was no longer working with LG which I believe is very deceptive. I signed a repair contract for 3 payments of $95 each on Sept 28, 2017 to begin the repair. A local repair company called Authorized Appliance (would not recommend them either) sent a technician on Oct 2nd. He also turned on the spin cycle, listened to the noise and confirmed what LG had told me over the phone was bad bearings. He performed his diagnosis in 10 minutes. Within 2 weeks, I received a call from the warranty service stating they had received the technicians diagnosis and authorized the repair. On Oct 28, 2017 the second payment of $95 was charged to my credit card. Early in November, I called the repair company to be told they were still waiting on 1 more part to be delivered which was the drum for the washer. On Nov 13, I called the warranty company to hear from them what the delay in fixing my machine was all about. They were unable to reach the repair company due to a large volume of morning calls and asked me to try them later in the afternoon, but assured me they were staying on top of this. I finally reached the repair company on Nov 21st only to be told that Assurant had canceled the drum order because it was no longer available. The drum has a lifetime warranty and to be told the part isnt available on a 7 year old washer is completely a rip off by LG. During the same phone call with the repair company, they told me that Assurant informed me of the decision on Nov 2nd and had already refunded me and that I had cashed the check. Both were lies so now I know Im really getting the run-around. At this point, I called LG directly twice, and spoke to a final person who said my complaint was being directed to the special customer service department of LG for a decision. I was told that I would hear back from them within 3 to 5 business days. I confirmed that Wed, Nov 29th was the last day I would hear from them. That was yesterday!! I will call them today and demand some answers how they are going to correct this problem. By the way, I was charged $100 (which will not be refunded) for the 10 minute service call. DO NOT BUY A PRODUCT FROM LG ELECTRONICS, INC.

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

I bought a home and my builder put an LG fridge, and I was stuck with it. I’ve had it for almost three years now and it broke on July 2nd. I contacted LG to get it repaired. I flipped out on their Facebook social media page. They originally asked me for my phone number because they said they would figure out my check process. It’s back to working and I will enjoy it while it lasts.

I just finished sorting socks and underwear that I washed today. Once again I am so angry that I purchased a LG top load washer. It has been a disappointment since the beginning. Today I found a pair of underwear that were ripped and tore and a sock that too was ripped and tore. Both had marks of rust on them also. This along with the fact that in order to get whites clean and jeans and work clothes I have to set the washer on SOAK, and push the button twice for extra rinse and a load of clothes usually takes anywhere from 2hrs - 2hr:20min. In the past I had taken jeans out of the washer after a normal wash cycle to hang on the line and there was still dry dirt in the creases. The main reason for purchasing this machine was because of its large capacity. Well that did me no good at all.I had a tech come out to check the machine after complaining to the manufacturer, and he quizzed me on the type of laundry detergent etc etc to find out I was doing everything right. I also was told to weigh my loads and not to wash more than 10-13 pounds at a time, Oh my goodness. Yet that did not help either. I do not recommend this machine. Worst washing machine I ever Owned!!!

Hoping someone else will read this (and the feedback from countless other discontented LG customers) before buying an LG product. We remodeled our kitchen two years ago and bought all new appliances, including one of LGs expensive refrigerators - model LXFS30726S. About two weeks ago the unit stopped cooling and we called LG to have it repaired (parts are covered under warranty after year 1, labor is not). A repairman came out four days later and deduced that we needed a new compressor and three other parts to fix it. Ordered them and gave us an ETA of one week to be back and have the repair completed. We had to text him on the day it was supposed to be fixed to find out that the part wasnt in yet. Called LG and was told by the hard to understand customer service rep that the parts had shipped and would be in the next day. That didnt prove to be true.Called again two days later and got the Escalation department (which apparently means the excuses keep escalating but the customer service quality does not). At least I could understand this representative, who called the repairman while she put me on hold and said she had confirmed with the repairman (he also works for LG) that the parts were in and hed be out in a week to fix it. We called the repairman because hed said he would be out as soon as the parts were in and we didnt want to wait another week - we have already been without a refrigerator for two weeks and he said the parts were not in and that he hadnt told the customer service rep hed be out the following Monday.So, basically LGs customer service representative lied to me just to get me off the phone. It is sad that such a large corporation cannot get its act together and is acting so shady in dealing with its customers. Im hoping that eventually we have a working refrigerator but not holding my breath at this point. This is apparently an epidemic with LG. Do yourself a huge favor and buy a different brand of refrigerator - we sure wish we had at this point.

We purchased all of our LG appliances at Home Depot May of 2013. So far we have had issues with both our LFX31945st fridge and our DLEX8000v dryer. Fridge costing $3200 and dryer $1300 having an issue within the first 8 months of use. Seems crazy to me but thats not even the beginning of our frustration. Ill try to stay on topic with the dryer on this review. Our dryer initially stopped drying on a Sunday. When we called LG for it to be repaired, we were told to call one of their service reps to come and repair it which I thought was weird, that we had to do the legwork for their warranty repair. A&E was their contractor that we scheduled services with. The soonest they could come was Tuesday. They replaced the thermostat and it worked for about 30min then it stopped working again, of course after the tech left. We called LG and they said they cant do anything further until they receive the work history from the tech which could take 24-48hrs after the services were completed. They finally allowed me to speak with a supervisor after requesting it for the fourth time. The supervisor wasnt much better but after arguing with him for over an hr, he said he would have Dells come over on Thursday since A&E didnt have any apts. available. Which was a lie because we actually had A&E coming over that same day to repair our LG fridge for the third time that same day. When Dells came, they were already upset that they were requested to service it after another repair shop tried to repair so they simply confirmed that it was not heating and called LG to explain that it was broken. They argued and belittled their own service rep to the point he didnt even want to talk with them anymore. After he left I called LG again and they said they would have to set up another service call because Dells didnt change any parts, it was not considered serviced. Long story short, LG told me three parts must be changed in the appliance before it will be reviewed for replacement or refund. The tech must provide the work history to the proper LG phone number or it doesnt count. Us as the customer have to pay the price for LGs lack of organization and horrible processes. They scheduled a third service call for Sunday so it had been a week since we had a working dryer. A&E visited us again and changed the thermostat again. I confirmed that the dryer was working but I could smell something burnt. He said that was normal for the dryer to smell like that. I put a load in and started and told him to stick around for a few minutes to make sure it still worked. I also spoke to him about contacting LG to let them know whats going on in order to move their process along. He flat out refused to call them because of his experience with their customer service. He had another apt. so he left. Not ten minutes after he left it stopped working again. I called LG and again they told me there was nothing they can do until they receive his work history asking me to contact them to send it to them. What kind of company expects their customers to do their job for them? Ridiculous! When I asked them what they expect me to do until my dryer is repaired or replaced. They asked me if I knew what a clothes hanger was? They also suggested to let them air dry. Why would I purchase a $1300 dryer if I planned on letting my clothes air dry around my house or on a clothes line. LG is a joke. I spoke to the manager of Home Depot and explained my LG experience with him and he said he wasnt surprised I wasnt the first to tell him about there horrible service and he had spoken to them personally on behalf of us to get it resolved. He said he wasnt treated any better. Home Depots manager has been the only one that has helped us. Even though it has nothing to do with the warranty Home Depot gave us, he has offered to send us a dryer to use while we are dealing with the return process with LG which I thought was very generous of Home Depot. They actually care to keep our business and LG could care less. LG is setting up another appointment A&E to come out tomorrow so they can change out the same part for the third time to see if the third time is a charm I guess. LGs appliances might look nice from the outside but they dont function worth a crap and dont expect them to want to help you with them when they do fall apart. I would prefer to have no customer service then deal with their customer service. I wish they would take all of their appliances back.

I purchased an LG refrigerator February 2008, French doors with bottom freezer. I had issues almost immediately, but were resolved under warranty. However, it took 2 weeks for the parts to arrive. Since the warranty expired, the plastic liner of the right door that has knobs to hold the door racks have broke; the door seals are tearing, there are cracks everywhere on the internal plastic liner; the catch for the top freezer tray broke off. This product is literally falling apart. We have contacted LG about some off these issues, but the response has been you are out of warranty and the repairs are on you. What a great company! Never buy an LG refrigerator.

I decided to purchase it because I got a great deal on it. Had a rebate for it when I bought it. Also, other people had recommended LG to me. I like that it was high quality and lasted a long time. I had the fridge for almost 10 years. I really liked the capability to make ice and dispense water from the outside of the door and the freezer worked. Nothing that I specifically didnt like, it was a really good fridge. Theres not too much to complain about. It met my initial expectations.

The refrigerator was recommended to me by a friend. I really do take pride in this amazing refrigerator for sure. I cannot say it enough. It was a standard basic refrigerator and had an ice maker in it. It was stainless steel and a shiny grey and was hard to stain or beat up. Even with a child in the house this refrigerator is so darn durable and I absolutely love it. It was a good refrigerator and kept the food cold like all refrigerators should.. This refrigerator was definitely built to last for years and am so glad I found it. I even got a good deal. This refrigerator belongs in every single home. I cannot say it enough.

Major component replaced via an extended warranty after 2 yrs. Compressor died 3 months later. Labor not covered. Decided to trash a $3500 refrigerator rather than fight for another defective compressor and lose another $600. I am one of thousands, google this problem. Where is consumer protection?

My LG fridge is only a couple of years old and already needs major repair work to the doors. One side of the two doors seem to be worn out and will not close properly. Now the seals seem to be breaking. I called a local appliance repair store and was told that I have to go through LGs repair because no one else can get the parts. Nice scam LG. I will never buy another one!

LG refrigerator compressor out & Home Depot protection plan - I’ve only had my LG refrigerator model#LFXC24726D FOR ABOUT 20 MONTHS. I was not expecting this to happen so soon. Luckily I have the Home Depot protection plan so it shouldn’t cost me anything out of pocket. But their service tech only comes through my area once a week and of course that was yesterday. They’re supposed to be finding someone else but have 48 hours to respond to me. I’m afraid it will be a week before anyone even comes out. It’s just extremely inconvenient to not have a refrigerator when you have teen boys and a family to feed. I’m already nervous about this happening again due to previous reviews of these LG refrigerators. We’ll see what happens.

We bought this electric oven with the convection option because it was a super deal. We would buy again because of the ease of usage, the easy self cleaning and the extra cooking rack. We especially like the options in two of the top burners to change size of heating element to better accommodate the pan being used. Lastly it has a warming/maintenance burner option also. We love this stove!

I purchased this LG because it was cheap and we couldnt afford the one I wanted. I wanted a standard top freezer bottom fridge but this one was on sale. I like the left-side freezer, right side. It was a good price for a refrigerator. It also go onto a slot in my kitchen... However, I dont like the design at all. Its thin and tall and things fall out. The ice maker stopped working after a year. Its is very poor quality. Maybe on sale cause it was broken...

LG has the worst customer service Ive ever experienced. The ice maker shorted and caused a fire in the freezer. The potential was there to extend into my home and cause major damage. In a nut shell, LG feels that because the fridge is out of warranty they wont do anything about it. After seeing pictures of the damage, they said it wasnt a manufacturers defect and things eventually begin to fail. Please consider another brand if youre buying a fridge. LG couldnt care less about a dangerous event, or working with a customer to resolve an issue.

Model # LFX28978ST - 27.6 cu ft capacity French Door Refrigerator Freezer began with extra loud vibration while running which should have been a sign that something was ready to break. About a month later, the ice maker quit working on Wednesday so we called a local appliance repair shop to come out the following Wednesday to take a look. Over the weekend, the freezer started to warm up, as did the refrigerator. We noticed the meat felt squishy in the freezer. We ended up throwing away the majority of a fully stocked freezer full of meat and frozen dinners. By Sunday night the refrigerator was too warm to keep food, so we transferred all salvageable items to coolers. The repairman told us that he thought the Fresh Food Compressor had broken. We called LG customer non-service to learn that the part needed to be ordered and they could get it in 6 days but she emphasized ETA meaning NO PROMISES! (this is what she told me). The part was not covered, the labor was not covered, we were living out of coolers and spending $25.00 per day on dry ice and ice to keep things cool. No Way! So we decided to scrap the LG refrigerator after only 5 years, cut our losses and buy a new Sears Kenmore (made by Whirlpool). NEVER NEVER NEVER again will I buy an LG Refrigerator or one made by LG (as some Kenmore Elite models). We have also invested in the extended service plan with fingers crossed that the annual check up included with the plan will give us the advanced notice needed to fix a part before it dies. Lifes pretty crappy when your practically new refrigerator dies! LG needs to find subcontractors to supply more reliable parts when they manufacture these units. Really!

Purchased an LG fridge model LFX29945ST from our local Home Depot. Weve had this fridge for almost 2 yrs now but we have had a number of issues after the first year of owning this POS. First issue is the annoying high pitch noise that comes from the compressor at times. Called Tech support and was told that our Fridge was not leveled and was most likely the cause of the issue. Our fridge is perfectly leveled and our house is only 2 yrs old with a perfectly leveled floor. Second issue is the lower freezer door will not close all the way at times due to ice building up on the tracks for the Freezer Door not allowing the door to seal the Freezer completely. I occasionally have to chip the ice away so the freezer door will close all the way so our food does not thaw out in the freezer. The last and final issue that weve had with this fridge, is at the bottom of the control panel next to the water and ice dispenser one day just started discoloring and peeling and now our fridge looks worse than our previous fridge that was 6 yrs old. I expected better quality for the price and wish I never bought this Fridge at all. DO NOT BUY!!

I have not had any problems with this unit. It cleans well, is not as noisy as my previous Sears unit, and offers a short clean cycle when I dont have a full load to wash. Saves us on costs and time.

Over time, the heat from the dryer has warped the plastic lint trap so that it doesn’t fit. The lint trap sticks up just enough for clothes to get caught. Because the dryer doesn’t shut off when this happens, it rips the clothes. I bought a linen bag for items with straps but the lint trap grabs anything- sweaters, button down shirts, shorts. I have spent too much money replacing clothes. I bought this product from Home Depot. I made the mistake of reading a Home Depot review. Never again. I’ll be buying a new dryer.

My first impression with LG was when they promised to have the refrigerator at my house within two weeks but it took more than six weeks for delivery. I did have some issues with the freezer frosting up. Called customer service. They referred me to a higher department and they seem to be able to rectify my concern. Thank you.Currently whenever the refrigerator compressor goes on the vibration sound is very high. Have checked inside the cabin and all the contents to make sure they were not vibrating it is not it’s the compressor vibrating. I called for a repair and they recommended me to appliance repair in Poughkeepsie New York. I then checked on their ratings. All of the reviews were a one star except for three that were five stars. It also showed that there was two complaints to the Better Business Bureau in the previous six months. I canceled the appointment and spoke to LG about using such a horribly reviewed service. I told them I did not want that repair service in my home.

I bought an LG refrigerator 5yrs ago. I have had problems with the freezer area freezing up and causing problems then I started having other problems, the compressor went bad and it was under warranty for 10 yrs. I called LG and they wanted to just push me off and give me a bunch of BS. They gave me a number of one of their certified companies to come work on it, so I do just that. The company comes out and I had to pay for the service call, then they told me that I had to pay for the part, which is 800.00 and then I had to get LG to refund me. Then I called LG and they said, No, that the company had to get it. The company that LG sent out to my house refused to buy the piece, stating that LG does not want to refund them the product. I should not have to deal with this. I finally got that issue taken care of and not something else is wrong with the refrigerator. I am done, getting rid of it, and I will NEVER have another LG product. EVER.

We bought ALL LG appliances 3 yrs. ago, including their French door-in-door refrigerator. We’ve been without that fridge for THREE WEEKS now!! LG’s customer svc. is shameful. They think 3 wks isn’t unreasonable to live without a fridge. It took 2 wks & dozens of phone calls, hanging on hold for over 10 mins. to even get an LG certified tech assigned to our case. Took another week for THEIR certified tech to receive the new compressor from LG parts. (LG refuses to expedite shipping even when we offered to pay for it). He came, installed the new one & it’s STILL doesn’t work!!!!Admittedly, we were enamored by their products. We drank the “Life’s Good” Koolaid. The only element that differentiates one manufacturer, from another is their customer service when things go wrong. It’s easy to spew “Life’s good” mantra when people are spending millions on your products. It’s what a company does to help its brand loyal customers WHEN THINGS GO WRONG - that is the true measure of their worth. I was an LG brand loyal consumer. I’m over that now & hope to warn others so this nightmare doesn’t happen to them. My neighbor had a similar compressor problem with their Samsung fridge. They received a full refund for what they paid for it, in TWO DAYS!One of my husband’s cancer meds requires refrigeration. Even knowing that, LG customer service reps give the same rehearsed canned response; “we’re sorry for your inconvenience”. 1) They’re NOT “sorry” & 2) Being without a fridge for the whole month of August is considered well beyond “inconvenience”!!! They’re doing NOTHING except continuing to try to get it repaired at a snail’s pace. There’s NO possibility of getting anything done quick with them. I offered to give them MY FedEx acct. # to overnight another compressor. No, they can’t even do that. If I could afford to put this piece of garbage on the curb for trash pick-up, I would. But we bought all new appliances knowing we were going to be retiring & these were supposed to last us as we prepared to live on our fixed incomes. I would go buy a similar fridge by another brand manufacturer if I could, but we’re not drawing the salaries we once did. LG expects us to wait ANOTHER 3 wks or longer to see if their tech can replace the compressor, again. When asked if they could overnight it - no, that’s not their policy. They are a disgrace!!!

Our current problem is that the freezer stopped cooling and now the refrigerator isn’t able to keep a normal temperature. Of course, this happened shortly after we took an expensive Covid-style trip to the grocery store, so we are slowly losing hundreds of dollars in food. We suspect it’s the compressor. We’ve struggled with this fridge since we bought it. For the first year, we had issues with it making unusually loud noises. After hours and hours of service visits and calls, they replaced the compressor. Now it seems like the “new” compressor is failing after about 18 months. The size and physical design of the fridge is great, but not worth the headaches.

My 2-yr old LG fridge broke, LG authorized A&E to for the repair. I called A&E, took me 3 days to make an appointment. It was 2nd week of June, the appointment was 1st week of July. The repairman told me parts need to be replaced, they re-scheduled me for July 29. July 29 came and I got a phone call at 8 am telling me that the technician couldnt make it and told me to call A&E to reschedule. The earliest is August 24. I took a day off just to be home for the technician, and now this is my situation.

LG Dishwashers are Horrible... It takes over two hours to do a load of dishes. Plus the controls do not light up correctly and you cant see which setting to set unless you get a flashlight. Plus half the time the dispenser for the soap does not open half the time. Paid way too much for this product to have so many problems... very disappointed.

It does a super job on everything. It often completes much sooner than the amount of time it displays because the sensors work so well. This is a great dryer. I highly recommend it. My clothes are ready to wear when they come out of this dryer. I can't praise it enough.

After about 1 year of having this dishwasher (LDF7551ST), it started not draining OE error code. I replaced the pump, didnt work. I blew out the drain hose, worked for a couple of loads. I have removed the filter and made sure that it is spotless. Checked the plumbing to ensure there were no blockages. I will never purchase another LG dishwasher.

LG came and replaced our compressor with a new one. The refrigerator is working great now but I am concerned because our new compressor only has a 90 day warranty on it. If it fails after 90 days we will lose all our food and will have to pay another $1000plus for a new one. I hope the new compressor works better than the last.

I have an LG refrigerator model LMXS30776D, which retails for $3999.99, it was manufactured in March of 2016. I have now had to replace the compressor, the evaporator coil and now the fan and controller. It took 3 months to get the compressor replaced. A month to get the evaporator coil replaced. I wonder how long it will take to get the fan fixed. This means that the unit has been broken for 1/4 of the time I have owned it.

WARNING!!!! I was cleaning out my refrigerator and cleaning the glass shelves. I washed the large glass shelf after it had sat on my counter for about 15-20 minutes. I used lukewarm water and soap. After washing it it, I was drying it with a paper towel and it EXPLODED! YES literally EXPLODED not just broke. Glass everywhere! I had glass in my hall way, Glass on my cook top, glass on my espresso machine, Shards embedded in my kitchen window frame. Luckily I had my glasses on because I had shards in my glasses! Could have been my eyes! Glass shards in my lip, my arm and in my hair. My sinks were filled with it and I even had it in my Island sink and Under my Island! I asked my neighbor to help me get it out of my hair and the tiny fragments off my face. I reported it to LG and they did not seem real concerned but asked me to send them photos. Sent photos of my cuts and my glasses and the huge mess this caused. LG called and said Id have to get a technician to come. Id have to pay for it but may qualify for reimbursement of tech fee. Unbelievable. Im still in shock and now scared to death to ever clean it again. This is very dangerous!

We purchased the LG TOMM Washer & Dryer, and the Washer Seal around the door has always smelled moldy and puttered. After numerous complaints we were asked if we ran an empty cycle with Fresh Product or bleach to alleviate the problem. My comment was and is twofold, first why would anyone purchase a energy saving product and need to run an extra load every third or fourth load to clean the machine which is suppose to clean our cloths? Where is the savings with that? Secondly why is everyone having this problem and the Foreign Manufacturer doing nothing? Besides maybe someone in this country still builds a quality product domestically! We are willing to pay the price to support good design engineering and American Built Products. No stars due this product.

We bought the LG refrigerator model LMXS27626S/00 in June 2015. We have had nothing but issues since then. The compressor has been replaced twice, lost hundreds of dollars on food we have to keep a small fridge for backup because we can trust this dollar water. And now again its not cooling. Waiting for repair man now.

Spent thousands on 5.5 Cu Ft TopLoad Washer w/ Steam Model WT7900HBA & matching Dryer. LG thinks their customers are stupid. YOU CANNOT WASH CLOTHES WITHOUT WATER! NOT efficient. INSANE. DO NOT BUY!!!!

Purchased counter-depth fridge in 9/2016. Compressor failed 10/2018. Repaired under warranty. Fridge failed again in 9/2019. Waited 10 days for certified repairman. Fridge failed again in 3 days. Waiting for LG to settle with us. Last heard from them 17 October.

Quite simply - THE MOST DANGEROUS OVEN... We have had 3 burns due to the smoothtop surface overheating during self cleaning cycle. If you have this oven - BEWARE. One burn was severe. The other problems, the touchpad works...then doesnt work. You never know when it will not comply. Tragically, Christmas dinner was 4 hours late due to this problem. If you cook on the burners and it gets too hot..the oven will not work....and vice versa. Had a repairman and he insists that the repair will cost more than the stove. I am hoping that others confirm they are having these nightmares!

I bought my refrigerator (LG Refrigerator LFXC24726S/02 MODEL#502krpv10848) 8/17/2015 at Plessers in Babylon. I also purchased the extended warranty. Since I purchased the unit there was a problem with the motherboard computer within the year because it was covered under the manufacturers warranty. July 21, 2018 my refrigerator stopped working and I called the warranty and they sent Mr. Appliance out on 7/26/18. The first visit the repairman Rob said it was a Freon leak and they had to come back to determine where the leak was coming from. I had to reschedule and they came back on 8/1/18. The repairman Bob, said that it was the compressor that had to be ordered directly from LG. He said it could take awhile. I called last yesterday afternoon after repairman had left and every time I called it was a picked up and then a hang up all afternoon. I spoke with LG today and was hung up on. I have been without a refrigerator for almost 2 weeks and I have 3 teenagers with no fridge. We are living out of coolers! I have called LG, NEW LEAF (warranty company), Mr. Appliance, and the retailer Plessers. Everyone keeps passing the buck and doesnt take responsibility. They all seem to feel that its normal to be without a refrigerator for 2 weeks plus! I was told by Mr. Appliance it could take a couple of weeks to get the compressor and then I have to call for another appointment to have it installed. This is totally unacceptable! I want a loaner or a new refrigerator! I will NEVER buy from PLESSERS or an LG appliance again.

My three year old washer is being consumed with rust. We are not careless and try hard to never splatter the chlorine. At the rate of corrosion there is no way the frame can last long enough to cover the 10 year warranty. Thinking this was surely a defect considering the $899 price tag, I called LG Customer Service. They are not located in the U.S.A. They then told me there is no warranty on the washer housing and began schooling me on being careful when adding the Clorox because it is very corrosive. Really? One would think the LG engineers would realize that when designing the washer. Now we have mechanical issues and are in need of other repairs. NOTE. LG is not American made. Definitely not worth the money and I do not recommend buying one.

We bought an LG refrigerator despite people telling me their appliances are bad and had problems almost from day one. The poor service guy from the place we bought it was over daily to try and fix our ice maker. Bottom line, we have to pull out the unit about 1/2 an inch or the thing that lets the ice fall down wont close. It gets better. Today I took out the bottom glass shelf that goes above the crisper drawers and put it in the sink (with no water). When I went to separate the glass from the plastic shelf, it sits on it shattered into a thousand pieces all over me (cutting me) and my kitchen. As a courtesy, LG will send me a new piece of glass! My stainless steel sink is still filled with glass as I dont want to scratch the sink while removing it. LG should replace the whole refrigerator.

My microwave is almost two years old... I only use it to warm leftovers or butter…short bursts only…today , I was melting 2 tablespoons of butter for a recipe and fire started shooting out from the right side.. There is burn marks on the whitish pad screwed to the side.. It made a horrible noise which made me look..only a few seconds, butter did not even melt.. I called my husband to come look… I reset it and pushed start..of course it not do it to show him… this happened last week to me also… What do I do now.. We have all LG appliances, I thought the microwave would be better than this…not 2 years old yet and used sparingly… Please advise…

Bought my refrigerator model LFX33975ST in 2013. Had high hopes I wouldnt have to purchase another unit for a long time but to my surprise two years later, Im looking at doing just that! My husband and I usually research products pretty good before purchasing them so we thought LG was a good choice -- WRONG. After two years, my refrigerator has stopped cooling. LGs Customer Service told me to contact a repairman to confirm the problem was the compressor and if so, they would mail a new part to me. The problem was the compressor, but the repairman told me they would not repair the refrigerator even if LG provided the part. I called another repairman but they refused to even to come out to look at it once I told him it was a LG refrigerator. I called LG back (after five days had passed) to check the status of my repair request and after being put on hold for 15-20 minutes, the person told me he was unable to get a hold of anyone and gave me three numbers I could call for service. The person at the last number I called was very helpful and honest. She told me she could schedule someone to come out to look at the unit but I would have to provide proof of purchase before they could do anything per LGs company policy. I was never told that by LGs Customer Service and at that point, it became very obvious to me I may not ever get my refrigerator fixed. Thumbs down LG - I will never buy one of your products again; oh no, too late -- earlier this year we purchased a new LG dishwasher and washer/dryer... yeps!!!

Updated on 05/02/2021: This is my second review on the same LG electric range. This range has not worked correctly since the first month or two after we bought it! The temperature is NEVER at the correct temperature, the fan never stops blowing even though it’s in regular bake so that every baked good comes out too dark, and the cleaning feature has NEVER worked correctly. I have contacted LG and after them blowing me off the first time, I came here to warn people away from this garbage LG range. LG finally, after contacting me because of my first review, had two different repair companies come to my house.The first company had made seven appointments to attempt to see what was wrong. Four different repairmen came and each one gave us a different story and ordered the wrong parts, resulting in them having to order something else and come at a later date. The second company sent one repairman and he replaced some parts also and it seemed ok, but it’s still all over the place temperature wise and the fan never goes off, still!I do not use the convection setting, the fan should not be burning the tops of my food. This supposed attempt at LG repairing their defective appliance has been going on (this time) since November 2020. As soon as I can afford it, I’m buying a new range and rolling this one down the driveway for the garbage man. People, stay away from LG’s electric ranges, especially this model.Original Review: My LG electric range is only about 18 months old and I really think I wasted my money. I’ve cleaned it a few times a year and all it does is blow all of the dirty stuff onto the door and I always have a layer of black burnt on mess that I have to soak off. The gasket around the door is severely stained from the black gunk that just gets baked on as the oven cleans. I called LG about a year ago and they argued with me and told me to clean the gasket myself when the owner’s manual states not to. When I told the person which page to go to in the manual, they put me on hold forever. When they came back they said they would send out a new gasket that I could install myself. The gasket has yet to arrive, and the promised call-back from a supervisor never happened.Today, I cleaned my oven again and, yep, I’m soaking of the black layer with baking soda and water, the gasket is even more stained now. The oven fan seems to run non-stop, as if it is on convection not regular bake. I’m so disappointed and embarrassed that I proudly announced that I had just bought an LG range in the beginning. How can companies keep their business with such an inadequate level of customer service and defective products? I guess I’ll just be one of the crowd that I didn’t know existed until I searched for possible answers to this defective range’s issues. Never, never, never, again, LG! Keep your junk. My $1000 Whirlpool Gold could run laps around this piece of garbage, I wish I’d never replaced it.

Purchased from Sears, Kenmore Elite which we found out was made by LG. In three years had repairs on freezer door 4 times, latest last week, 7-2-13 it broke again on Sat. Will never buy another one or any other product made by LG. You would think an 1800 dollar unit would be made better.

Woke Saturday morning to find water on floor (from ice melting in door dispenser), warm fridge and everything melted in freezer. Big mess! Called LG. After playing 20 questions with them, they determined the compressor was bad. Would send replacement parts directly to house in 2-3 days. But the earliest a tech could come out to make the replacement is 2 weeks! Who goes without a fridge for 2 weeks? Not only did we lose all our food, I lost $5000.00 in Humera injection pens that are supposed to be stored in fridge and kept cool. Sure LG will supply their faulty compressor with a new one, (dont know if I have to pay for labor yet) but who pays for all the lost food, loss of expensive medicine, all the mess and all the inconvenience and stress of not having a fridge for 2 weeks? How are not Attorneys General not following up on all these LG customer complaints about faulty compressors? It is NOT RIGHT! We paid a lot of money for this LG fridge. Our previous one, a KitchenAid, was working fine when we replaced it with this fancy new LG fridge. The KitchenAid is still working fine at my sons home in his kitchen. How can Best Buy, Home Depot, and Lowes still be selling these terrible products?

We purchased an LG front-load washer online. It was delivered on 12/3/13. It quit working after 2 loads, showing a dE error message (supposedly a door/latch problem of some sort). The appliance serviceman sent to our house by LG made 4 unsuccessful attempts to fix it, over a span of about 4 weeks. He tried replacing both the latch (twice) and the door (twice). After this, LG wanted the service company to order still more parts for more repair attempts, but the service company finally called and told us to call LG and tell them you want a new machine. We did, last week. After several days I called LG again. Nothing had happened, since they required an official receipt (proof of purchase), which wasnt mentioned in the previous call. The LG rep then said to allow 4-5 days for a resolution. Today I called back and was told it takes 7 days for the claim investigation to be completed. So its been 5 1/2 weeks since weve had a working washer, and only God knows when well have one again. Instead, were treated to multiple trips to distant laundromats and picturesque, sky-high piles of unwashed clothes. And many fun hours on the phone, sending emails, and awaiting the repairman, who by now seems like a member of the family.

Ive been married to my wife for 43 years and suddenly after buying the LG washing machine our clothes come out of the wash dirty. This has never happened before. LG is absolutely no help with the problem. Do not buy one of their washers, they are worthless. I have to rinse some of my clothes out by hand when they come out of the machine. Do not buy their products, expensive worthless pieces of equipment.

OMG, where do I start? The machine has been nothing but problems. It was quiet for 1 day, then the noise and vibrations coming from the machine sounded like a squealing pig. Technicians have been sent out. He practically rebuilt the washing machine, replaced the motor, the stator, clutch, pretty much everything, now worse than ever! Please dont buy an LG appliance and do yourself a favor!! Whats so ironic is the fact its advertised as True Balance anti-vibration system. Somebody at LG advertising must have thought this term on April Fools Day!!!! I literally HATE this machine.

I purchased the front loader LG laundry and gas dryer DLG2702V from Home Depot. I also purchased the 4-year extended warranty. Both worked fine for almost two years now. Two weeks ago the dryer destroyed a load of shirts, my office shirts probably a $300 replacement cost. When I opened the door a strong smell of burned electric wires come out. The shirts are full of holes, as if burned at random, and the steel drum is covered in a grey-colored film.

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

In life, you have large purchases that are life events: new home, car, and appliances. From day one back in 2008, from when we purchased our LG fridge (LFX2590TT), we have had nothing but problems.Water leaked and cracked the line on the back of the fridge (caused damage to wood floors). The deli drawer slide cracked and broke off. Water leak was repeated; the service repairman fixed the line and then the line cracked above the repair. The ice-maker freezes up and we had to turn it off to thaw. Water leaked again; the service repairman fixed the line and then the line cracked above the repair (third time). The replacement slide was broken (again). We do not over-load this drawer. Its all plastic crap and has a very poor design. The water line leaks inside the fridge. We gave up and turned off the water dispenser/ice-maker. Then the top of the vegetable/fruit drawers cracked.LG made it on my speed dial. After too numerous to count service calls and being long out of warranty, we have given up. When you buy a $2,400 refrigerator, you think it would work (completely) longer than 2 months. I will never purchase any LG products and I advise others to do the same. They make garbage and when it comes down to it, they just dont stand behind their products. In reading all of these reviews, you would think there would have been a recall, but theres none. Dont buy LG.

My problem with this machine, is that Ive never seen a wash machine take so long to wash a load of clothes! If I use the Speedwash feature, which is supposed to be a 35-minute cycle, it will take nearly two hours to wash the clothes. Loads that I know should take longer, like extended soak cycles, stain removal cycles, extra rinse or extended spin cycles, extend the wash cycles into hours and hours. Im dissatisfied with this purchase and I have seen so many complaints that I know I wont get the matter resolved to my satisfaction. I remember when this company went under the brand of GoldStar. I didnt like the look of their appliances back then and they were known as cheap. They must have found a company to re-market and re-brand them, with great looking outside features, but the same crappy inside components.

My LG Fridge Model # LFX28977ST caught on fire. We purchased it 8+ years ago and stopped using the ice maker and water dispenser 3 years ago. It stopped working 3 times and we had it repaired twice but by the third time we turned the ice maker off and shut off the water valve. 3 nights ago it make a noise and my kitchen filled with smoke. We opened the door and found the ice maker black and melted from the fire. All my food was contaminated. I was on the phone with LG to find out it’s not under warranty, no recall is on this model and was offer a technician to come and see if it’s repairable if I pay $125 upfront. I said, No thanks. They opened a ticket with their safety department and said someone will contact me in 24 to 48 hours. It’s been 2 days. No one called. I expect appliances to break down and stop working but not to catch fire and blow up. My stove is right next to the fridge, we are lucky the fire was contained. This fridge needs to be pulled off market.

We bought an LG gas stove LRG30355ST back in 2009-2010 and after a couple of months, the knobs started to crack in the back and falling off. Have had to pay for extended warranty to cover the cost, 106$ a knob is crazy. They just keep braking because they are made of plastic in the back instead of metal. We are on our 3rd set of knobs now.

Bought this LG-fridge (24726S) about 2 yrs. ago at Best Buy. First Problems occurred after one year, now after 2 years fridge doesnt cool (freezer temp at 33°F). Five tries to get LG customer Service failed after waiting time of more than 15 minutes. Worst customer Service. // And: we have the same Problems with our LG fridge in our German home. For sure: never ever again a LG product!!! Where are your made in the USA products???

I love LG products. The microwave works and looks great. I just dont understand why they have to charge so much money for them. I wouldnt recommend buying an LG product right away when it comes out. Wait for them to go on sale. Youll be glad you did.

Does not get enough water. Washes clothes by just getting clothes damp. No extra water in machine (LG Front Load washer). In town mode it will never finish the load and the towels spin forever till I turn it off and take out wet towels. In town mode it shakes and moves in spin mode. LG service guy came and had no idea what he was doing. We are in the mode of getting service people to come out and say yes it spins too much and yes the soap even though we use 3/4 of a teaspoon the soap is too much will not rinse out is cause we get no water in the tub. At most the clothes get damp and never get any pooling water. Really bad buy!!!

I bought an LG refrigerator model no. GC-305PS on 16th August 2013 in Brisbane. In February 2014 I noticed the paint on the fridge handle peeling off (small spots). End of March 2014, the peeling is getting much worse & I contact LG by phone. I am requested to send photos of damage by EMAIL & did so. One week later I receive an email informing me the peeling is due to “ROUGH HANDLING” & the company is not responsible.I asked a friend of mine (a spray painter) to check it & he informs me the peeling is mainly on the edge & curved surface where the paint has been applied sparingly. Maybe LG should look at better paint application from the get go. Apart from this, SO FAR no other complaints. I have had other LG products (DVD & BLU RAY) & have received good results with repairs. So maybe this is just to do with the WHITE GOODS SECTION.

To make a long story short I brought a LG French door refrigerator back in Nov of 2017. The unit stop working after 6 months it has been repaired 3 times since to this date I want a new unit repairs???

LG was able to establish a priority service call on 11/12/19 with a LG tech that had a compressor on his truck. The LG tech - Jose ** was very professional and had the refrigerator back in service that morning. Hopefully this fix will allow us to enjoy our LG refrigerator for many more years. Thanks for the help.

April 1, 2016 I purchased an LG French Door Refrigerator from Topline Appliance with 5 yr extended warranty from New Leaf Svc Contractors. Within the first 2 yrs, the compressor died and we lost all our food. The Warranty co only replaced up to $200 for our food loss. The compressor was replaced and the refrigerator worked fine for a while. In Jan 2021 the display stopped working on the door panel. Contacted LG and together we got it working. On 2/19/21 the ice maker stopped working. After multiple attempts to troubleshoot via the manual, and with LG representative, I contacted Topline, they put me in touch with the warranty co for repair. I finally heard back from them on 2/25/21. The repairman, ED came out on 3/3/21 didnt have the right parts to fix it, so order multiple parts to be delivered. He came back a 2nd time on 3/11/21 and replaced the computer board along with other parts and it still didnt fix the ice maker. He put in a request for a replacement door or replacement refrigerator. I was told the door was on back order and should be delivered by 4/4/21. Never heard from anyone and the door never came. On 4/12/21 I called New Leaf because the display stopped working. Several troubleshooting attempts failed. On 4/27/21 Jordy at New Leaf stated it door could take up to 12 wks and that it would take care of the issue with the display as well. He told me he would contact LG & call me back, never got a response back. Multiple attempts to contact New Leaf (Jordy) & LG regarding the status of the door were ignored again. 5/7/21 after multiple holds, I finally spoke to Jessica, supervisor with New Leaf. She told me her hands are tied because the door cant be outsourced & has to be specially made by LG directly. She put me on hold while she contacted LG to get further information regarding the status of the door. After many inconsistencies with LG, she said she would look into it further and get back to me. Here it is 5/17/21 and still no word from LG or New Leaf. I blame LG & New Leaf for poor customer service as well as a product that does not live up to its supposed 20 yr life span or price tag of $2500. If I dont get a response from them or receive the door by 6/3/21, My next step will be the media & my attorney. I DO NOT recommend LG French Door Refrigerator! I do however, love the black stainless, and the large capacity it holds.

I am terribly disappointed with this machine. First of all my clothes are dull and whites are GRAY. I have followed both the companys recommendations and the store where I purchased the machine’s advice. And they are still dull/gray. My other problem is that I have to constantly readjust the clothes... this last load took 12 times pulling the wet clothes out and rearranging them. This washing machine wont even do a tub clean without the uneven light code coming on. I have called LG numerous times and can barely understand the person that I am speaking to. The repair person has come out twice and once replaced the whole motor, but this has not solved the uneven/balance problem. Im terribly upset with the performance of this expensive machine and I dont know what to do about it. My advice is to not even think about purchasing this LG top loading washing machine.

The microwave has lost power twice within the last several months, making it so we could not cook because we depend on the FAN for EXHAUST. The microwave is 10 months old and every time I call LG, I am transferred out of country - impossible to understand or communicate. NEVER AGAIN! Please save yourself the headache and find another brand - one where the company stands behind its product and actually cares.

The dryer is efficient however, the front loader filter that is located inside the door, requires constant monitoring for tears and dismemberment of the felted seal. This prevents the dryer from either being more efficient or rendering a timely and efficient manner in drying the clothes. We have noticed that when we attempt to fix the felt, and a proper seal is achieved inside the dryer, the clothes dry quicker and more thorough.

We noticed LG refrigerator was stopped cooling and freezing on October 10th. We were told the option would be to repair or refund the cost of the LG refrigerator when we initially spoke with customer service on 10/10/2021, but a service technician would have to come and evaluate refrigerator first. On Oct 25th, a LG refrigerator repair was completed. We were offered a $200 spoiled food compensation which we have not received to date. On Nov 12th, the LG refrigerator stopped cooling and freezing: keep on mind it was repaired 2 1/2 weeks earlier. So, I called LG and requested a refund of the cost to replace it with a new refrigerator. Obviously the refrigerator and/or LG part is defective. The LG rep told me LG would not authorize a refund until another repair was done per LG PROCESS. I asked to speak with a LG supervisor who offered me a 15% rebate towards purchase of another LG refrigerator.I told the LG rep that was absolutely unacceptable, and asked to speak with whoever would authorize a full refund. The LG rep said that her department does not authorize refunds, and could not proceed with my request per LG process. The only option i was given is to set up a second repair appointment on Nov 18th with same service company A&E. I was then told by the LG rep that after the second service appointment, if LG refrigerator is still not working, then they would be able to proceed with a refund request. I again asked for a second spoiled food compensation, and was told this was only offered once a year. Therefore, we would not be compensated for second set of spoiled food. I went ahead and set up second service appointment on Nov 18th, while I figure out our next step. I spoke with A&E to try to get a sooner appointment, and queried whether they were using a new or refurbished part for my repair. I was told the part is ordered directly from LG to complete the service repair. So again, the defect is in the LG parts.

My family member purchased this brand new refrigerator and in six months the ice machine was not working. We called LG for service and their diagnostic testing resolution was to not open the refrigerator door too often. We responded that opening the doors should not cause the ice machine to malfunction. We reset it; and eight months later the compressor goes. This thing is a lemon. What saved us from further expenses is the fact we had purchased the extended warranty. We did lose food and LG reimbursed us up to $300.00 for the loss. There is no way that a $4000.00 fridge should be breaking down this fast. We have had models costing far less (hundreds) that has lasted 15-20 years: the repair man stated these smart models will only be lasting 6-8 years. Ours hasnt lasted six months to just over a year. My advise, keep it simple, and avoid LG products. There was a local news story that LG contracts out the parts production to many different smaller companies all over the world, so they cant be blamed for their lemons. One must sue the parts company.

I hate to complain about products, it is not my nature to do so. The ice maker in our new LG LFX25974 is as poorly designed as I I could possibly imagine. The ice tray will not always break the cubes out of the tray and drop them in the bin. It rotates upright and then overfills with water which overflows the tray and when it freezes again, the tray is frozen in place and will not dump the cubes.When the freezer goes into the defrost cycle it cause the cubes to thaw on the outside and then they re-freeze into an ice bridge. There is no fix for these problems even though LG will drag you through a troubleshooting process. They know it is a poor design but refuse to address it. The best solution is to not purchase a built in ice maker. You will cuss this thing all the time if you try to use it. I would have given them a better score if they had been honest with me, which they were not.

Our Washer Model WT1101 ran great for 18 months and we joined the rest of you with the constant UE error message, long wash times, noisy, etc. Call local authorized LG appliance repair service and they immediately replaced the Rotor assembly which is located below the tub. A 20 minute fix, our out of pocket was the service call, $140. Rotor replacement was a warranty fix. Since then the machine runs fine, no issues.

Purchased French door refrigerator model #LFC20745ST in April 2010. After two years the plastic latch at the top of the door broke off. After contacting my repairman he advised me he could not repair the latch as he was barred from buying replacement parts. All attempts to have the matter resolved ended in a dead end with their customer service department. After several inquiries I was made aware that I could purchase the part from their certified parts distributor. I purchased the part and my repairman was able to install it. Unfortunately it is now 2 years later and the same part has broken. Apparently their products are not designed for long term use. Their initial stands for LG - this must mean LOUSY GOODS. I would not recommend their products to anyone and I will never purchase their products.

I chose to buy it because it was a good price and the correct size and color, and also the LG refrigerator met my initial expectations. The LG refrigerator had basic features. For example, it kept my food very chilly, nice and cold but not too cold. Just right I would say. The only thing I dont like about really any refrigerator is that they dont have a self clean option.

We purchased an LG suite of appliances in 2009 from Home Depot. SS French door refrigerator, microwave, upgraded dishwasher and glass cooktop oven. Since that time, we have had 2 service calls on icemaker not working right - need to call again! Dishwasher had 3 calls and it still wont clean. We were reimbursed the cost of it after complaining. Microwave touch panel has had to be replaced and now its a guessing game if you can get cooktop eyes to come on, along with grease in between the two glass windows. Have three boxes of parts here waiting on the guy to come back and replace the touch panel on the oven and the glass. Thank goodness we bought the extended warranty. I am sure we will use it again before it expires in November. Not happy with LG and HD should be embarrassed to sell such inferior products. Next go round will be with neither and its a shame because HD is my local economy booster, but for what we paid, we didnt get what we deserved, which was a quality product that should last for years!

Top loading washer placed on routine Tub clean, bottom of tub broke loose, shot up through top of machine breaking inside parts. Sounded as if there was a boat running outside my house, thankfully instead of opening top, son ran to get me. LG does not comprehend seriousness of the incident. Spoke to over 7 LG representatives, supervisor stated that they will not support repair unless Washer is Recalled and customer should contact Consumer Affairs? Washer drum is defective and could cause serious injury. Please Recall this product Model WT1101CW, before someone is hurt.

LG Gas Range Knob Safety Issue - We recently purchased a 30 slide-in LG gas range and soon found out that it does not take much for the control knobs to be unintentionally rotated to the on position and start releasing gas without us noticing it. One has to lightly press each knob and the mechanical safety lock is immediately released which means the knob can be rotated unintentionally and Gas starts to be released. So far in the space of less than 3 weeks we have had at least three incidences when we did not know that the knobs were accidentally turned on (perhaps by people brushing by) and were only alerted by the smell of gas filling the kitchen. The Home Depot seems to have no return policy for major appliances but we shall be going back to our local store to see if they will make an exception and replace this range with another model. If they refuse to take it back, you will hear from me again.

I have had this LG FRENCH DOOR LFX31945ST refrigerator less than a year. It has been noisy since they delivered it but when I brought it up to the tech that had come back to replace the freezer door b/c of discoloration....he made it sound as though the compressors just make more noise in the new ones. So I thought, ok... I will give it some time... Well, as time went on, the noise got louder and louder. I can actually hear it buzzing and whining over my television in the Living Room (so many random noises off and on thru day, I couldnt possibly describe them all). So I call servicing dealer back and tell them still loud and seems to be constantly running. I also discovered while I was researching others complaints that there has been a problem with back wall icing up, so I looked and yes back wall completely iced over.Tech said he hadnt heard of any of these being problems, but Then he heard noise and saw ice. So he ordered new back panel, defrost control and module. When parts came in, he replaced everything. Less than 8 days later, still whining and other noises and now developed a bad smell/very bad smell that when fridge was opened would take over entire kitchen and living room area. By the time tech comes, the smell is not detectable b/c it dissipates over time, only to come back randomly. He denotes no problem found b/c noises werent as loud as they can be when he is here, even though I still think its louder than it s/b. At this point we are very frustrated to spend this kind of money and have so many problems is sickening. Problems continue and I call again, service comes out and back wall icing over again. Tech hears the loud noises (high pitch whine has become a constant, loud sounding fans and an occasional clunky sound) and the SMELL is back. Tech now has witnessed everything. He gets on phone w/ LG and he is told we must have introduced the smell. REALLY! I know we have not but we are advised to try charcoal like for a fish tank filter. I tell the tech that Im concerned b/c warranty is up in June and how do I know if he reorders everything hes replaced once that it wont continue to be a problem later. It had to be an inherent problem and what is LG gonna do about it. I feel they should extend warranty or give me replacement fridge. He did his best to tell LG that they need to do something more... Their solution is its fixable so they reorder everything again (back panel, defrost control and module main). I call customer service to voice my concerns and ask about extending warranty, to ensure this problem actually gets fixed. I am read some script that is obviously told to every customer and the Supervisor I spoke with was not nice. He had a nasty disposition and offered me no resolutions. He just made me angrier. So parts arrived and another tech comes to install the parts. It has been around 9 days and guess what? SMELL is back, noises are worse than they were before this last service call and ice is beginning to build up on the back wall again. So here we go again. I am going to call again, wait again to be notified morning of service call and given a 2-hr window of when they will be here (so I cant plan anything for that day b/c no specific time for service call). Another day wasted, more aggravation and I am fairly confident the problem wont be resolved. Instead I will be advised to purchase an additional warranty coverage since mine expires in June. I am not looking forward to complaining to customer service again b/c, well Ive seen how they treat customers and their philosophy is the customer is always a nuisance and they wont help me at all. So here we go, I will place call and waste another day. Do yourself a favor and dont buy this product, no matter how much you love the lighting, the door in door feature and the versatility of the shelves inside... Trust me - not worth the headache. Oh and not real stainless steel.

We purchased a LFXS30726S French Door Refrigerator Freezer approximately 18 months ago. On October 23, 2017 the refrigerator seemed to be getting warm. Changes to the temperature setting did not improve the issue. We called the LG customer service number on October 24 and walked through a diagnostic process over the phone. LG said a repair would be fully covered under warranty. No cost to the customer. It was determined there was an issue with the sealed system (compressor/evaporator) and would need a certified technician to come out to our home. Received a case reference number: ** and then the mess began. I live in the metro NYC area in CT and no technicians on their approved list wanted to do this repair. LG was unable to get a technician setup that day. Escalated the issue to Joan in their scheduling team (executive services). After five days they found a technician. When this company called, they said LG would only pay $100 and we would owe the balance which could be $800+. We called LG and they indicated it’s a covered repair with an approval number: **. Then, the phone tag began with the service company saying that approval maximizes out at a lesser expense and LG saying its approved. I three way called them both and LG said its approved and service company said not for the right amount. Apparently the fixed fee reimbursement is too low for many companies. Now on my third company --- Akosemi. Lets see what happens. Its November 7 and still not a repaired refrigerator/freezer. Lost all my food. LG makes a poor product with awful service. The whole experience is terrible. Never buy another LG as long as I live.

This washing machine started leaking in the first few months. LG has sent out a service technician 5 times over the past year. The machine continues to leak. Our wait times are 30 minutes at least to get through to customer service. Today we were told they would not replace the machine until a technician deems it unrepairable. Now a year into this process, it is clear they will keep wasting our time and sending out repair technicians without ever replacing the faulty washer. This will be the last LG product we ever buy.

I also have purchased the LG range (Ltg30357st). I have had the knobs replaced twice (this will be the third time). I have spoken to customer service and they asked, Did you leave the broiler door open? I said no. The knobs are not melted. They are all cracked and I cannot turn off the stove. Jeremy at customer service got all my info and placed me on hold so he could speak to his supervisor. I have been on hold now for 24.33 minutes and when he returned, finally I have new knobs being sent at no charge. Sometimes killing them with kindness goes along way. Thank you LG.

We bought our LG Refrigerator on May 2018 from Jetson in Stuart, FL and it stop cooling on December 30th 2021. An LG technician came in and told me he had bad news for me, he could not work in the unit due to Sulfur Contamination and his company advised him not to fix the unit. When I asked him, what could cause such contamination, he said it is because the Chinese Drywalls. Our refrigerator Model #LSXS26366D is in the list of defective linear compressors in the LG Class Action Lawsuit. Our previous refrigerator was plugged in the same area for 13 years and never had a problem. We moved the old refrigerator to the garage, and it is still working under heat and humidity in a Florida garage. Our Air condition company certified that all our lines are clean with no contamination. All the appliances in our house are working properly, including our LG Washer and Dryer.Today I called a specialized company in the Chinese drywall detection and they never heard of a refrigerator failing due to Chinese drywalls. This is not possible. Also, they mentioned that a Technician cant diagnose a contamination without testing the particles. I work in a power plant company in Florida and all the Engineers stated that the compressor is in a sealed environment with no co-relation to the outside elements. I have called the LG Customer Service multiple times requesting a written service call invoice as the Technician did not leave a written diagnose. LG refused to produce the document and the customer service rep hanged up on me.The second customer service told me to call a third-party repair company a pay out of my pocket. Today another rep offered 20% rebate on a new purchase. Again, the refrigerator is three years old and under warranty for five years under a Class Action Settlement for this Unit. There is no proof and no explanation on writing of the cause of failure. Yesterday we called again, and the customer service rep said that our refrigerator is irreparable. She transferred us to a Supervisor by the name Arthur, we request a diagnose on writing and he said not to be allowed to send emails and he will send a request a copy of the service call. Please help us to receive repair for our fridge under warranty. Thank you.

Purchased the complete LG black stainless kitchen set up for our newly constructed home. Appliances were purchased at Sears and delivered by them to our new home. Microwave was badly damaged off the truck so it was reordered (Sears fault). Dishwasher, Refrigerator, and Double oven were not damaged as we examined the boxes for exterior crushing or creases. The dishwasher leaked like a sieve the first time we used it!! My husband checked to make sure all hoses were attached properly and all fittings were tight. We could not use the dishwasher at all as it leaked so badly it was ruining our new flooring and leaking into our basement.I took a video as we pulled out the unit and ran it and it was obvious that the leak was coming from the back of the unit. LG repair came over and determined that it was damaged at delivery! I still had the box. No damage to the unit during delivery. LG refused after months and months and pic after pic sent to their US offices and their South Korean offices. This unit was dropped and creased across the back during manufacturing and they kept telling me that it was Sears fault. I could not, in good conscience, blame Sears as I had personally examined the box when it arrived at our home.After 10 mos. of arguing with LG, I went to the local Sears store where we had purchased not just the 4 LG appliances, but a beer fridge, for the basement and a freezer for the basement as well totaling more than $11,000 in one purchase. We had also purchased appliances from them in the past. The new store manager, upon hearing my story from the saleswoman from whom we purchased our appliance, made it right. I told him that I never relented on the story that it was not Sears fault but a manufacturers defect. He appreciated my honesty with LG and replaced the dishwasher.Moving on now to the microwave. After finally receiving the new microwave 3 months after the other appliances were delivered. It was only 5 mos. before the digital display started acting wacky. Then the microwave worked intermittently. Again, I called LG. They assured me that they do not have manufacturing defects as their quality control is above reproach. I said, Great sent me a repairman as it is under warranty. Scott, from LG, ordered a new door which contained all the inner workings of the unit but it was the wrong color. He reordered, came by and replaced it only to find it didnt work either as a week later it was acting like the door he just replaced. Finally Scott was able to get the right door and it works. That process took 2 months.Just before Thanksgiving, 2017, we noticed just under the handle of our new refrigerator, the paint was peeling off of the black stainless finish. It is not an area of the door that we touch regularly or even at all except to wipe down. After the holiday, I sucked it up and called LG once again. LG in South Korea told us the warranty was up on the refrigerator and there was nothing they could do. I told her to take a look at the history on our previous appliance issues and that it may be time for us to possibly file suit with the company as now its 3 out of 4 of their garbage products that have caused us no end of grief and that Sears has documentation and I have pictures and other paperwork accumulated over the year from hell since we made the purchase of their products. She put me on hold!Scott came into our lives once again and ordered a new door and installed as we decorated our Christmas tree! I thanked him and told him that our oven would probably go afoul soon and we may see him again. He answered questions I had about the knobs on the front of our LG stove that when bumped, turn on without you knowing and have emitted gas. My worry is that I will bump a knob and be on my way out rather than the 3 times it happened while we were home and smelled the gas fumes. Scott said there was some kind of kit we could get to prevent the problem. Why didnt LG tell us that at some point. I will order it as soon as I finish this post to assure the safety of our home and family.Please do not purchase appliances from LG! They are dishonest in their dealings and lied to us over and over and I have it documented. Some of their local repair affiliates are hand in hand with them and lie for them without doing their work. They walk in and determine it was someone elses fault and tell you to go after them. Sears in North Olmsted, OH made the situation with the dishwasher they sold us right. I cannot thank them enough. Sears has a contract with LG and other manufacturers that says that Sears repair may not touch LG products that are under warranty. They are not allowed to look at your appliance if it is under LGs warranty or the warranty becomes null and void. The consumer is at the mercy of the manufacturer as we were and the manufacturer, LG, is dishonest in their dealings.

LG Tromm--I have spent hours on several occasions looking on the Web to find a solution to the stinky problem this washer emanates. It is horrible! I have done everything you are supposed to do plus more. I actually dry the whole tub and gasket after each wash and the smell is still horrible. LG needs to stand by the many consumers that trusted their product and fix the problem at their cost at the very least for all our pain and suffering! It makes me sick to think that they have been allowed to turn their backs and not worry about the consequences.

WE bought an LG fridge about 3 years ago. It was pretty expensive so I assumed I would get quite a bit of life out of it. Well the compressor just went out and while looking up warranty it looks like my model only has a 1 year parts warranty. Had I known that I would have probably not bought LG. It looks like the compressor is almost 300 dollars and who knows how much the labor is going to cost. Im may be better off just buying a new fridge. It makes me sick to my stomach to pay almost 3000 dollars for a fridge and only be able to get 3 years out of it.

Purchased new refrigerator from RC Willey 18 months ago with our new house, have had an LG frontload washer and dryer for over 7 years without an issue. Fridge had great reviews and we really liked the door-in-door. Has worked flawlessly until yesterday. Found water all over the floor (luckily we found it quickly and cleaned it up, it would have eventually ruined our laminate floors (except I have not pulled out the fridge to check underneath). Checked with the manual and went through all the troubleshooting, nothing worked. Called customer service, and they quickly set-up a case number and scheduled a technician to come and see what is wrong. Had the service company call me the next day and confirm an appointment for the following day (Good so far, right? Except all of our frozen food is thawed. Luckily my wife is a florist and she has a floral cooler that we put our refrigerated items in). Two hours later the same person called back and said that they cant do the service call, they do not do LG warranty work. They would call LG and have them schedule someone else. Wanting to make sure that no-one dropped the ball, having no fridge/freezer is a major inconvenience, I called LG service back and asked if the cancellation had been taken care of and a new service company scheduled. It had not. The customer service person was apologetic and said that they needed to get an authorized service company scheduled to come service the refrigerator, because not all companies are equipped to handle cooling issues. Why wasnt this already figured into the request? The person also let me know that the service will hopefully get set up tomorrow (Friday 1/18/2019), and I should hear back next Monday or Tuesday. They gave me another case number. So I went back to the original text response I received from LG Customer Service, it indicated an authorized repair service located 68 miles away. Except I called them and they wont do any work on LG refrigerators without a work authorization code from LG. A cooling issue? They told me they arent equipped to work on LG cooling issues anyway. So then I started looking on-line to see if this was a common problem. Way too many nightmare customer service stories for an issue that is an obvious defect. I would not choose to be without a fridge/freezer for any length of time, and would want to replace it with another product quickly. Pretty disappointed in this product that was pretty expensive.

I’ve known about LG for a long time and I like the door within door feature of the refrigerator as well as the bridge section with the long, narrow door. You could put something real wide in the fridge. The quality is good even though I had an issue to begin with. I travel for work so it’s hard for me to know when I’m gonna be home. Scheduling was hard but when I was home for a week and did schedule, I never got a callback from the technician on when they were gonna come out. It was dropped so, it was another month again until I was able to call and find out what was going on. Then it was still a few days later. But when they came out, they did a great job. So, I had no complaints and I’m gonna be buying one for my new house.

Worst built products ever! I purchased an LG full kitchen package in 2007. I have had issues with the cheaply made parts since day one. The customer service is of no help! I strongly do not recommend LG products to anyone! Between the factory and extended warranty, I have not been able to get any resolution for the replacement of the broken, poorly made parts for my refrigerator and range. Worst made appliances ever!

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

We bought our LG Smart Inverter fridge last year. When we were shopping, we were looking for a spacious freezer and of all fridge weve seen, its layout stood out. The height and the depth (the z-axis) is greater than others. We could stuff a lot of meat, ice cream, ice inside and since last year, we have never filled it up to its full capacity even though weve hosted large parties in our house. It also have compartments inside that are intuitively placed, not just placed there for the heck of it. My favorite is the chiller, its spacious and it can semi-freeze meat, hotdogs, chorizo, making it still fresh.We have not had any problems with the fridge. Hope we dont have to use its 10-year warranty. The only downsides with the fridge is that the egg tray can only accommodate 8 eggs and even though the doors are closed, somehow, insects are able to creep inside. I dont know how they can get inside to both the freezer and the lower compartment. I constantly remove dead insects inside. So far, fridge is performing as expected.

We’ve had this fridge for several years. Have had multiple service calls for ice maker and the unit maintaining the proper temp. Don’t buy this brand. Customer service sucks in plain English.

Purchased a model LFXS30766S and paid a lot of money for it. Purchased in 2014 and it died in 2020. Called three places before I could even find a person to come out and look at an LG. Technician with 35 years experience came out and said the compressor is shot. Not drawing the required amps. Called LG and they said it is out of warranty but they cover the compressor for 10 years so not to worry. They gave me a work order number and said the compressor and labor would be covered and to call back in 24-48 hours to see if the repair is approved. I called back in after 48 hours and the lady told me my claim number was not correct, all my information was there but not my name.I was told again not to worry and someone would be calling me back and I confirmed with her that my work order number was valid. I waited one week and when I called back the lady told me again that my work order number was not correct. She told me that she can see where I called but my fridge is out of warranty so they need to reach out to the place that looked at it to see if they will do the repair but I will be responsible for the labor. She asked for the name and email for the repair place and I gave it to her. The repair place with 35 years experience told me not to waste my money trying fix an LG. Its just going to break again and again. He told me to suck it up and put my money towards a better product.They will not perform the repair because of the POOR quality of LG. Now the lady gives me a number of a place that is 1.35 hours away (Rochester. I live in Buffalo) to set up for the repair. I guess that the fact that no one within a 1.35 hour radius of a major metropolitan area will touch an LG shows how horrible their products are and how bad they treat their customers. Called the repair place they gave me and Im still waiting for a call back. I run a large worldwide company and I will make sure I let everyone I know understand my exhausting and terrible experience.

I scheduled and paid for a service call to have my washer repaired 5 days in advance. Took the day off work so I could be there for the technician between 8a-12p. Technician calls on the afternoon prior and says he is going to come at 3p-5p because coming between 8a-12p would make all of the other customers wait due to the amount of time it will take to fix my washer. So this becomes my problem?! Then the technician gets angry with me because I called LG to see if they can reschedule and then tells me he is not coming out to fix my washer. I was nothing but professional with him, but there was no way he was coming into my house to fix my washer now. I spent nearly 4 hours of my day dealing with LG - waiting on hold, negotiating with them, trying to get a replacement technician, etc, until I finally decided that getting a refund for $260 repair bill would be better spent on a new washer and dryer (which didnt need to be replaced). Ill give you one guess as to which brand I DIDNT buy! I got a brand new Maytag washer and dryer for $1700, which means Ill never have to deal with LG again. I will never own another LG product. LG, if youre reading this, your customer service is the worst experience Ive ever had with a customer care team. I guess it says a lot that I would rather spend $1700 than give you $260 for a repair on a product that served me well for nearly 9 years. The dryer is still going strong, but Ill sell it to offset my new purchase. For me, it wasnt the product, but the people.

I bought the LG model LDF7932ST in 2006. It was supposed to be top of the line. Quiet, efficient, etc. and expensive - $1200. From day one, it was noisy and the smell was so bad when I ran it, I would set it to go on at 2 am when I was sleeping. Not to mention, it took 2 hours. It made all kinds of noises. The smell was vile. Then the bottom rack was always getting stuck on the door seal gasket on bottom right. Then the damn wheels would come off. Couldnt move the basket in or out. I would always have to push the bottom draw towards the left, be very careful with it. It was extremely annoying. Always getting stuck. Now the strip of metal that holds the rubber seal has actually come off of the side of the inside liner. Now I cant even push the draw in or out at all. Spoke to tech. He confirmed over the phone that it could not be fixed and that he had seen it before. So now I have to buy a new dishwasher and it wont be an LG. This is a flaw in their design. Their products stink.

We moved into a newly-built home with a brand new LG front load washing machine. With a few weeks, gentle use (there are only 2 of us), we began to notice an extremely foul odor we finally tracked down to the machine. Neither of us ever even attempt to open the door until the full cycle is complete. We found 2 problems - first, a terrible odor inside and around the door of the machine even with repeated attempts to run the machine cleaner product through, and second, a drain hose at the lower front of the machine that ended up having to be drained with every single use and even then, we had the odor. We will never buy any LG product again!!!! When we contacted them, we found no one who would even listen to us.

Rusted front panel replaced by retailer (Home Depot). LG said I cleaned it wrong. Rusted again. Doesnt clean dishes well, change soap, clean filters, change rinse agent, still worst dishwasher I have ever owned. Very disappointed.

Shortly after year warranty machine gives error code 6. Thankfully we had extended warranty. Service mechanic attempted to replace defective clutch after waiting a week for the part, but apparently the nut that holds the unit together corrodes so he had to cut it to remove. After waiting another week for the nut he replaced the defective clutch. Behold the new clutch is supposedly bad. After calling customer service at LG I was told to keep my phone line open and to expect a call from a technician. Sitting here waiting on a call wondering if we will be waiting another two weeks to have it fixed.Thinking if this is going to become another lawsuit issue as they had with the first LG model? Water saving, that is a joke. Takes almost two hours to clean clothes adequately as you need extra rinse to get them rinsed properly. Then wrings them so tight you have to try too untangle them before you can put in dryer. Hope that by end of day something is resolved. Only good thing to say is the extended warranty people have been excellent trying to help, but dont think they are connected to LG.

Not heating or cooling on a 3.5 year old $3,000 refrigerator. I bought the now discontinued LG LFXS29766S refrigerator in August of 2015. It looks like new and has had no problems until last week on a Tuesday when I realized it had stopped cooling and making ice. I called the store I purchased from and was told that I had luckily bought a 60 month extended warranty, but I had to call them to get service. I called and the first time they could get to me was going to be Friday, then the following Tuesday! After speaking with their service person she said that in experience because of the model, a sealed system would have to be ordered and once it arrived they could schedule an appointment. With the caveat that LG can take 3-7 days to even ship the system. So I could most likely be without a refrigerator for 2-3 weeks...WHAT???I really cannot believe that after paying that price for a top of the line fridge that one has to wait 2-3 weeks and in calling local repairmen- NO-one stocks these parts and many do not want to even work on LG. I am hoping that my parts arrive this week and that hopefully it works, reading other reviews for the same problem I am not feeling like I will ever buy an LG product again. My last question to all 5 of the repairmen I called was what they would buy, that lasted the longest, can be fixed and repaired in a timely manner. Their answers were Frigidaire, Whirlpool and Kitchen-Aid. Hopefully this system will last at least another 4-5 years and then I will be buying one of those brands. To top it off I suspect this was a lemon design from the beginning as it has been discontinued. Sigh.

After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didnt do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, Ive made more expensive mistakes in my life, but not many.Theres not much to add that hasnt already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a water saving machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.Im with everyone else - I will never purchase another LG product as long as I live, and Im really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. Its apparent I will NEVER get my moneys worth out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know were not happy with their continued decision to sell LG products.

I purchased this LG French Door 28 cu ft Refrigerator Model # LMX28988SW on 3/10/2011 and was delivered and setup from Best Buy on 3/28/2011. Was told this is the best fridge on the market... It cost almost $2600, but I wanted something that would last. Boy, that sure didnt happen... Not quite 7 years later my freezer and icemaker both stopped working. The ice maker needed replacement just a few months after purchase and now it failed again. Im sure its somehow related to the freezer no longer freezing things. I have an International Harvester refrigerator in my barn that was purchased by my parents in 1950 and it still works fine. How discouraging that this LG fridge has already puked out.

I purchased this washer about 2.5 years ago and my frustration with it began shortly after I started using it due to its poor performance. It is frequently off balance. Even if it only has water and no clothes it will work for a minute or two then stop indicating its off balance. Washing clothes is an all day affair at times and I wash clothes by hand sometimes to avoid using this hated washer. When it becomes off balance it will drain the water out and refill again and again so any savings on low water usage are non-existent. I started a load at 6:00 am this morning and it should have taken 57 minutes. (It is now 7:45.) After my having to adjust the clothes in the barrel several times the machine tells me it needs 30 more minutes to complete which with my experience could actually mean multiple more imbalances and more time.... I truly HATE this washer and would encourage anyone to NEVER buy it.

DO NOT, DO NOT ever buy an LG washing machine as ours is two years old and I have to spin dry one towel at the time while the rest of the wet towels are in the sink waiting. LG executive, Tyree, told me they would send a service person which they never did, however. Lowes, where we bought the machine has given us an appointment with an LG technician. This machine was $650 and has never worked correctly and this is LGs second service in a year.When the warranty runs out in 3 years, I will get rid of this piece of junk and buy a cheap washer and hope to keep it like I did my last one that lasted 25 years. LG does not need to be in the business of washing machine and whoever designed them needs to be fired and they need to give all of us a replacement. Ill never buy anything by LG as our new $750 TV would stop working from time to time and my son in law took off the back and tightened all the leads and it works fine, now. Now, why would you sell a tv with loose leads? LG is a worthless company!!!

We purchased a LG front load washer about ten years ago and it has performed flawlessly. I did a good bit of research before buying this washing machine. I wanted a direct drive and not a belt driven machine so as to not have to worry about a belt wearing out. As far as the musky smell a lot of people complain about with front load machines, all you need to do is leave the door open a few inches so the moisture can evaporate and we have never had a problem. Our LG machine cleans our clothes very nicely and with the high speed spin our clothes come out with very little moisture in them.

I bought an LG washer/Dryer July this year (2015). The water pump sprang a leak. Went online and submitted for repair. Got a local appliance place to fix it. Talked to rep from local shop, said they couldnt get LG parts to answer or return call for 2 days. At this point I havent had a washing machine for 6 days. I called LG rep to contact local rep and get this taken care of. If LG does get it shipped by tomorrow, Friday fall on a holiday. Local dealer wont get the part until next Monday the 4th of Jan. 2016. This will be going on 2 weeks without a washer. This is unreasonable to me. I went with an LG product because of the Quality and support that I havent received as of yet. I would hope that a senior representative would read this. Unsatisfied Customer!