LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

Worst washing machine I have ever owned. This machine does not clean your clothes. It was expensive too. The company isnt any help. Dont waste your money or time on this machine. I wish I would have read these reviews before I bought.

My fridge was having insufficient temperature problem. I made complaint for Repeat repair with Coimbatore branch incharge Mr. **. Earlier it was attended by his technician only. Also complaint was registered with Customer Care on 28.04.21. Pls find below complaint confirmation: Dear customer ** is given to **. After completion of your work to your satisfaction please share the Happiness Code: 11500 with our Service Engineer to close your Service request. You can also visit us on https://bit.ly/lg-customer-support. ——— Though I followed MANY times with Mr. ** & Customer Care, nobody cared & attended the problem. Already I paid ₹649. I waited till today morning. Since Lockdown was announced, I arranged with private company and got repaired within 4 hours. Change your logo “LG Never care” instead of “LG Care”. Waste of Time. Waste of food kept in fridge. Since you failed to rectify my repair, pls return my amount ₹649.

This machine has cost me hundreds of hours babysitting it. It will not finish a load on time nor does it ever complete a spin cycle without reloading it or taking items out, and trying over and over to balance it... I must say I HATE this machine and would strongly advise no one to purchase it. It is a waste of money and time. My energy bill has increased since this machine has come into my home, along with my water usage... Never again will I buy a LG.

Never again will I purchase a LG product. I purchased this washing machine August 2016. From day one I had a feeling my clothes were not coming clean. My husband works outside and sometimes have mud on his clothes. I pulled the clothes out the machine and was able to scrape the mud off with my fingernails. I have never experienced anything like this in my life with my old machines. My towels still have normal makeup stains on them. Im very disappointed. I have to wash the clothes twice each time before putting them in the dryer.

Bought new LG electric range in 2016. Installed summer of 2017. Stopped working November 4 2017. Called LG. Under warranty. Took 2 weeks to get a service person out. He said it was the control board and ordered parts. Parts took 2 weeks to come in. Service person said they would install on Nov. 30. December 8- still my stove is not working. Called LG. They said sorry we have to wait for the repairperson to do their job. Give it 3 more days. Beyond frustrated-it is impossible and expensive to feed my family of 6 without a functioning oven. Additionally LG said they had escalated my case and then closed it without actually talking to me. Incredibly poor customer service. I will never buy another LG appliance. Unfortunately my house is currently full of them. Hope they keep working.

I was quite happy with my LG electric (glass-top, stainless steel) range until, this weekend, the oven simply stopped working. That means no broiler, no oven, no self-cleaning. Based on my description to our authorized LG repair outfit in my city, Im told its going to cost $195 ($220 with taxes) + $120 for the repair ($138 with taxes). Thats $358 total!! After spending well over $1000 only 3 years ago for this appliance, Im infuriated.I called another company in town that repairs LGs and they said that people are lucky if they last 5 years, and that most of the time, within 2 years there are issues. She actually said that their company recommends that people keep their old ranges as long as they can. I was flabbergasted. I cant afford a new range right now so Im going to get this thing repaired, but believe me, I will never buy an LG product again. I just hope the LG dishwasher and fridge I bought will last a longer. No customer loyalty here, thats for sure.

Updated on 01/03/2020: This is an update to my review from 12/26/2019. LG responded asking for my model # phone number etc and they would get in touch with me. They did, and told me the repairs would be covered. Great, I thought. Unfortunately the LG certified repair tech verified the parts are still not available to repair my fridge and they do not make the parts so there is no way he can repair my fridge. I have now been without a fridge for over a month without LG standing behind their 10 year compressor warranty. I have now spoken with over 8 different people in 3 different departments and nobody in LG customer service knows how to proceed.Original Review: The compressor went out on my LG French door refrigerator. LG sent a tech to fix it, and the tech stated LG no longer makes the parts for my unit even though the compressor is still under the 10 year warranty. I have spent 3 weeks without a fridge and about 6 phone calls with LG and they are not standing behind their compressor warranty. Im not sure how JD power rated LG so high with their know issues of failing compressors.

We purchased LG french door refrigerator LFXS29626W from Home Depot on 11/17/15 for over $2000. We loved the refrigerator until 9/14/18 when we discovered the refrigerator was not cooling, the ice maker not working, the freezer not working, and food in the freezer thawed. My husband spent many hours on the phone, only to find nobody willing to service LG refrigerators. Upon reviewing the horror stories experienced by very, very many other owners of LG refrigerators, we decided to simply cut our losses and purchased a new Kitchen Aid refrigerator from a local family owned store. Our over $2000, less than 3 year old LG refrigerator will be going to the recycler.It is most disappointing to see LG show such lack respect for their customers who have spent their hard earned money on this product. It seems apparent from all the reviews that LG has known for sometime that their product was defective, but where is their effort for correction. We will not ever purchase another LG product again and have advised everyone we know of our experience.

I got my new French door LG Refrigerator, Model #LFX31925ST/100, in October of 2011, for $2354.90. The ice maker has been replaced at least twice and currently they say the one installed in August needs to be replaced again, it quit in Dec. I have had at least 6 service calls. Not counting the times they couldnt get here and had me pulling the fridge out from wall & unplugging it for several hours and plugging it back in, to eliminate loud knocking noises.This week we finally figured out that even though 8/23/15 they replaced fan grill assembly in the back of deep freeze (new one has some sort of defroster in it) we still have no ice. Last summer the water spout on door stuck in on position and nothing we did would shut it off. It flooded our kitchen before we could get the water shut off. I have thrown out so much food during the past two yrs, it is insane. Finally went and bought thermometer and learned that even though door panel shows refrig. set at 33 temp is 46-48. Freezer varies. Now I have learned it is currently part of a Class Action Law Suit and Im not alone. Im done in and crying Uncle...

I contacted LG customer service to report discoloration on my door panel. Of course my warranty expired 2 months back. The mistake I made, during my remodel I ordered my refrigerator which would take 3 weeks to be shipped. Unfortunately it sat at the store an additional 4 weeks before I was ready to install the appliance. I am thankful that this is the only LG product I bought. I will never buy another product from LG.

The LG microwave (MW MC7688) was purchased by me on 30.11.2008. On 21.08.2012, we went for AMC, which is from 21.08.2012 to 20.08.2013. Some of the parts were not functioning so we lodged the following complaints: RNA ** dated 19.01.2013, RNA ** dated 23.01.2013, and RNA ** dated 31.01.2013. The service technician visited and verified the oven. He confirmed that one part is to be replaced, but that part is not available as the company has stopped manufacturing that model. Subsequently, Mr. ** called on 09.02.2013, and confirmed that the model is out of stock, and that the company will pay back 15% of the purchase cost. Then we spoke to Mr. Manish ** on **. He conveyed point blank and asked us to do whatever we want, but we will get only 15% of the purchase price. The purchase price was Rs. 8,499/- and 15% comes to Rs.1,275/-; whereas, we have already paid Rs. 815/- for the AMC cost.Is it our problem that the company has stopped production? If that is the case, then why was AMC taken? We need the part to be replaced or a replacement of a new oven.

Purchased this refrigerator with high hopes due to the design and features but thats where it stopped. We have had numerous service issues about cooling and freezing over past 2 years and now they cannot repair. After calling for supervisor he tells me 2-3 more weeks for an approval to replace...we have been without this appliance working for 11 weeks with 8 repair visits. I will never buy anything LG builds ever again, horrible experience.

LG WT4870C top loading washing machine has been a nightmare since we bought it. It started by ripping our clothing and then shaking violently. They came out initially and changed the drum. That took care of the ripping problem though they did not reimburse us for the clothing. It did not take care of the shaking problem which has become very violent. Please never, never buy an LG product.

I bought an LG Fridge Model LSC 24971ST in October 2012. It stopped working June 2017. I made many phone calls to Customer Care (or No Care) Centre on Telephone 1-888-542-2623 continuously for five weeks but nothing was done. Finally LG got back to me and told me whatever the problem is, they will have it fixed for a flat rate of $229. I paid them $229, hoping that the problem will be solved now. Few days later an LG worker came to check the fridge, only to tell me that the fridge cannot be fixed. I would have to buy another $4000 fridge from LG. It was hard for me to believe this fridge cannot be fixed, so I called somebody else to have the fridge checked, which is when I found out that the compressor has stopped working and just needs to be replaced.LG was trying to CHEAT me and make me buy another fridge from them. They wouldnt even return the $229 flat rate that I paid them to have the fridge fixed. After arguing with them for weeks, they finally agreed that they will have the compressor replaced at the FLAT RATE of $229 but the part is NOT available for the time being. If such a BIG company like LG fails to find its own part, why I must suffer...? Weeks passed and they could not even find their own part. Bottom line is, LG COMPANY TRIES TO CHEAT YOU. The fridge could easily be fixed by replacing the compressor (which was still under warranty), but LG wanted to CHEAT me into just buying another $4000 fridge from them. They gave me a very hard to time; for months I kept arguing with them. Never buying an LG product ever again!

After being told that this washer was the most top-rated, we decided to make the move to this HE machine to save water. It has the clear top, so we were suspicious from the start with the minimal activity and agitation seen with the impeller system versus our old machine, plus it appeared that some clothes werent even getting wet! But the information we had read told us that all of this was normal.We were shocked at the 1:47 hours to complete a load, but again, we were able to wash twice as much in one load. BUT, a load of heavily soiled Levis from gardening, which would have been no problem with our old machine, came out filthy, even using the Heavy-duty cycle with extra water! TWICE!! This really is not acceptable, but we dont have a lot of faith in trying any other HE machine now either. We are reading bad reviews on pretty much all of them!

I wished I can give a no star review to the LG French Door product. I bought them more than $3000 French fridge for less than 10 months and it stopped working. No cool, no freezer and non ice maker. First call went to the other part of the world and they did some diagnostic. Then told to wait 24 hours so everything would be ok. After 24 hours, to have to throw all the food. Called again, set appointment and got the confirmation email. There was nobody show up. Called again, they said it scheduled for two days later. When I ask why I got email reminder they said maybe the computer glitch that did by itself. It like a jokes. The world still quite not advanced in artificial intelligence yet. Now LG customer service is not sure if the service man will keep the appointment. If anyone read this review, please do not buy any LG product ever. Do Not Spend Money and Buy Headaches.

lg electric range mod # lsc5683ws - We have a f3 error code and have paid service techs to fix but have not. We have replaced oven sensor which was surely the problem but nope.

We bought a Microwave Model LMS1190ST on May 2014. When Im using microwave it will turn on and stop for 10-15 seconds. Then it will turn on again and you can hear a hissing sound inside the oven. Scary crap. Dont buy any LG product.

Purchased the stainless steel LG WM 2233H model about 6 years ago. After a couple of years, we noticed a rank smell with every wash. Nothing changes the smell: we drain the stagnant stinky water every 3 loads, tub clean with bleach every 2 weeks, wipe down the interior rubber ring and leave the door open after every wash. A terribly designed product that we would NEVER have purchased had we known the amount of energy spent to maintain it. Buyer beware!! See attached pics of mold inside the detergent dispenser area.

Like the other review, if you set your oven to bake at 350, and watch a professional thermometer inside the oven, you will see the oven climb to around 475 and stay there for a few minutes while the panel says the temp inside oven is only 345. If you then set the oven down to bake at 345 in hopes of still being able to cook something before your house burns down, the oven will inform you that it is actually only 340 degrees in the oven, and continue blazing away until it is satisfied. It will eventually beep to let you know it is ready. At that point, ensuring there is no flammable material within 10 ft, you will need to open the door and leave it open for about a minute to let it cool down. Once the oven has cooled down, you are now ready to cook, and the oven works flawlessly. I agree that the gas knobs are easily turned on when you brush against it, but thats just the way it is and I can live with it. Gas burners work flawlessly and I love cooking on it. Just wish I knew how to turn off the incinerator preheat setting.

I bought a home last year which came with the LG TruBalance top load washer. I began having issues immediately with the “UE” code. It did not matter how large or small the load was, this code would come up every time I used the machine. I was constantly having to babysit the machine, re-distributing the clothes over & over again just to finally get one load done, taking close to 2 hours sometimes longer just to do one load. A lot of times I could see dry spots on the clothing, or I could see that the clothing was not clean. I had a repairman come who told me the issue was the computer software & that it would be better for me to replace this part rather than buying a whole new machine. I purchased the part & for a month I had no issues. Then the machine began to leak water from underneath, soaking my floor & also my dryer. Also, the dreaded “UE” code made a comeback, causing the machine to continue to refill with water repeatedly, start to spin, then flash the error code. I am so fed up with this machine that I have ordered a new Whirlpool with agitator just like I used to have. This LG is by far the worst machine I have ever owned, & I will not be buying any other LG appliances in the future.

I have gotten very little usage from this LG dishwasher since I purchased it a few years ago. It has been one problem after another. I had not used it for approximately 8 months. When I DID try to use it, it gave me the oe code (Again). When the repairman came out, it was clogged up, he really DID not believe that I had not been using the dishwasher. Also, now the rubber and the sides that should be welded down is now coming loose. It cannot be repaired!!!!

I read the consumer reviews for LG Refrigerators and based on the feedback I read, I went with them. I have the refrigerator for a year now and Im satisfied with it.

My 3 year old LG side by side refrigerator went out on the eve of Thanksgiving (11-27-19). We promptly called LG customer service and was told to wait 4-6 hours for the freezer to freeze again and was told to call back in the am to run the smart IQ diagnostics. Freezer and fridge both out. Most likely the compressor like everyone else. Called 11-29-19 and was given a service repair date of 12-5-2019. I thought that seemed a long time to wait but figured I’d survive. Mind you, we have a household of 9 (7 kids). The day of the 5th I started getting text from repair company saying I was changed to the 13th. Called LG for an earlier appointment and the long run around saga began with countless calls and continues with the same song and dance as everyone else on here. Two weeks without a working fridge and counting....

I bought LG 26Cuft Wifi French Door refrigerator (model LFXS26973D/01; SN 909KRAT00680) from Costco on Nov 12, 2019. It was 2-year warranty. Unfortunately, I am only 2 months late and both Costco and LG washed their hands from any manufacturing defect. The water filter that needs to be changed every 6-month does not work anymore even with LG brand filters LT1000 or LT1000P/PC/PCS (ADQ747935). I bought a new LG filter head (AKN729490003) and even it does not work. Calling Costco and LG has no help because only 2 months more than 2-year warranty. I tried a professional appliance for help, even they could not help. I am sure it is manufacturing defect and there is no recall. This means I have to trash this LG refrigerator just in 2-year. I would not recommend anyone to buy LG refrigerator and get frustrated like me.

I bought a LG 2 door refrigerator with the freezer below in 2017, from Sears as a Kenmore Elite. The unit has a fan freeze up issue in the refrigerator section. I called Sears Service for repair since LG will not deal with a Sears product of theirs. I paid Sears $584 to come and replace the fan, and fan control. This was the FIX that LG told Sears would solve the problem. Its now 4 months after the |fix and the problem is back!. Its now past the Sears warranty, so I will have to pay again f I want this LG piece of garbage fixed again. Bottom line is simple. DO NOT BUY AN LG REFRIGERATOR FROM ANYONE EVER.

We purchased an LG inverter direct drive washing machine four years ago, there seems to be some sort of ash looking material on our clothing after the first year. Today the agitator bolts snapped in half and the large circular agitator in the bottom of the washing machine came off. I pulled out the agitator since it was broken and underneath was a ton of ash looking junk and gunk. Horrible product. Do not purchase. Very unhappy. I have to buy a different washing machine today because this one broke and it is horrible.

I used the oven for the first time 3 months after purchasing it and while the oven was cooling down after cooking in it, the glass door exploded. This range model has a double oven - a top small oven and a bottom large convection oven. I have used the top numerous times but this was the first time I used the large bottom oven. Being under warranty, I called LG and filed a claim. It took 2 weeks to get someone out to my house to evaluate the situation. Upon evaluation, I was told their findings would be reported to LG Warranty Department and the appropriate action would be taken. I just received a call from the repair company stating that LG will replace the glass in the door. I am a little worried about this because I kind of expected the entire door to be replaced. How will this affect the integrity of the door? What if it happens again? It could happen any time - most often during the self-clean cycle of the oven. I am very concerned and wish manufacturers would go back to the days of a solid oven door.

We had bought LG refrigerator. It looks good brand and quality but beware its very bad and it stop working. This is all the LG product I bought, very upset and I will not recommend this product at all. Dishwasher LG not working, had insurance came, they came five times still does not work at all. They DID something and no steam working, does not clean. Well its a mess.LG stove - o my god the knobs are plastic and bad quality. They send twice, still melts and poor quality and when you turn the knob it breaks because its plastic not metal. Now the knobs dont work, it goes all around and dont do what it suppose to do, I can go on and on. Bad quality. Beware dont buy this. I will not even recommend it to my worst enemy.Beware LG are not good products. My sister have Maytag and her products are still working and she bought for less money. We bought this product waste a lot of money. All piece of cant say the word but Im very upset. So people please dont buy this product. Come to my house and you will see what I mean how they look and how bad they are. Now I need save up and buy all but this time it will not be a LG products for sure. Please LG clean up your mess and do something to those like me trusted your product and ended up with piece of junk not working.

Shortly after having purchased my stove at a price tag of $1500.00, the control panel went. I replaced it on my dime. The oven emits heat so intense the paint is discolored and peeling near the vent from the oven. The other day I turned the oven on to preheat and went into another room when I heard a horrid noise from the kitchen. I returned to see smoke pouring from the oven and the breaker on my electric panel had popped (fortunately). All lights were flashing and I have not been able to contact LG service lines to report this and inquire into what on earth happened. I will never buy LG again as there are no service people in our city who will touch it. The one company who will service this product put the control panel in upside down when I replaced it and I had to have them make another house call to fix the mess. They are supposed to be trained LG service people. YEAH! I am still sitting here without a stove because I cannot connect with LG. They do not put you on hold, but via a recording tell you they are all busy and to call back. Click! GOODBYE LG...

Very spacious with lots of labeled compartments make it easy to find things. Very contemporary design so it matches my kitchen decor. The freezer is located on the bottom which leaves more refrigerator room to store cold food and beverages. The water is filtered and ice can be cubes or crushed for drinks. Shelves are easy to remove and clean. The stainless steel is modern look and easy to keep clean. Overall I love the product. It matches my microwave perfectly. Designed very well. I dislike the temperature. Sometimes it gets too cold and freezes my refrigerator items and also there is an annoying sensor that beeps to let you know the door is open. It is a good and bad thing because it makes sure you remember to close the door so that food wont spoil but also its a bad thing when you are loading groceries and need the door open for a long time. I chose LG because it is a brand I trust and I know is high quality and durable to last me and get my moneys worth. I have other LG products so the purchase was inevitable and yes it has met my initial expectations.

LG French Door Refrigerator/Freezer- This is the absolute worst appliance Ive ever owned, and Ive owned a bunch. 1st year of ownership computer board failed. Over next 8 years 3 fans went bad - out of warranty of course. Plastic door edge strips both had to be replaced - 5-7 yrs as the doors wouldnt close completely. Ice-maker was a real piece of junk - always jammed up and never produced a decent quantity of ice. Finally compressor went completely at year 12. Average life of unit is rated at 13 years - almost made it! Also learned that few techs will work on LG or Samsung because these units are not designed to produce error codes for diagnosis of problems. Also keep in mind, LG was formerly Goldstar, a very poor quality South Korean electronics company that was rebranded to LG because of their terrible quality and reputation. Run away quickly - you have been warned.

When I purchased a new home, the LG dryer and washer came with it. I have had numerous problems with the dryer and after each repair, the dryer will work for a while. Slowly, the dryer begins not getting hot enough. I end up having to bring my clothes to a laundromat. I have spent at least $500.00 trying to repair this dryer. The service technicians have come back several times to repair it but each time they fix, something different and then it doesnt work after a few months.I have come to the conclusion that I need to buy a new dryer. This company needs to be held responsible for a defective dryer. Too many people have hand similar problems. Does anyone know if anything is being done?

Fire hazard, the knobs are plastic and strip easily, causing them to turn on by themselves if someone walks by the stove and bumps into it. I have had my house fill with gas 3 times in the past 3 years and I have had the knobs replaced 3 times. One day my entire family is going to die in this house because of this stove if they do not create a better knob as this problem shall continue.No integrity to the knobs, they look and feel like good quality, but are neither functional nor safe. I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? Money pit stove waiting to kill my family.

Open till recently I was very happy with my LG refrigerator. Unit has always been great. Do you want to half years after me owning your own at the compressor went bad. I was very happy to hear that LG would replace it free of charge however I was not thrilled that it took so long to get a service appointment. I was almost a week without a refrigerator. Repair technicians came in. That’s where the real trouble started. The first time they said they didn’t have the right parts and it didn’t work so they left the refrigerator off for a number of days again while they were could get the right stuff to Complete the job. About a day after my refrigerator which finally running I called the repair company directly and told them that the unit was making load noise and vibrating. All my drinks were moving around on shelf but nonetheless I was happy to have a refrigerator again. Now it’s been 4 weeks with multiple phone calls to the repair company with no response to come out and rectify the issue. So now I turn back to LG to complain and to finally try to get someone out to fix this thing. An exceedingly long and painful process.

On June 7 of this year my saga with LG started. They attempted the first repair on my not quite two year old refrigerator (LSFD2491ST) which has an extended warranty on top of being under manufacturers warranty. Till today there have been 6 repair attempts plus a few more diagnostic visits and they havent been able to make it work once. Lately the technician whose name is Kevin but wont tell me his last name has become disgruntled. Has failed to show to his appointments 7 times. This means 28 hours of waiting. He has stated on his last two visits that there is nothing he can do and claims he will deem unrepairable but when I call LG they say he has not named it so.I have asked for alternate solutions with other technicians or perhaps outsourcing to authorized service providers but they just keep rescheduling Kevin who hasnt been able to fix and has just stopped showing up. They say they reached out to him and his manager but nothing happens. The extended warranty company called Warrantech states their hands are tied since they only will use LG. I am out of patience and ideas; seems this company is stalling. This has been disruptive to my family, expensive in having to eat or order out much more often, having to wait for hours for a tech that wont show up and the anxiety that it has produced. Out of patience and idea short of a lawsuit. Anyone with experience in this?

Ive had my LG refrigerator for six years and it has been great. I like the LED lights and its quality has been amazing. I have an issue with the ice flap inside the ice maker though. However, if there is a problem, I can call LG and they can know the problem through the phone and fix it. Plus the customer service that the dealer gave me was amazing.

I purchased a very expensive LG side-by-side on 1/31/09 and three years later, that refrigerator completely shut down. No lights on the insides and no power at all. I contacted LG and they said that they would cover all parts, but I would have to pay for labor. I am fed up with their refrigerators. This is my second one, they just do not last.

I purchased a top loading LG Washer from Sears, and purchased the extended master plan warranty with it. Within 2 years it has already started rusting near the dispenser drawer. Sears would offer no help whatsoever, and said the rust is not covered. NEVER buying an LG, NEVER shopping at Sears ever again. I have been a long-standing customer and spend thousands on appliances with them in the last five years, including a stove, refrigerator, washer and dryer. They would do absolutely nothing to help me.

I never used LG products before and didnt know the pain of LG product. God was kind until I bought LG fridge. This fridge is making me cry within 3 years of my purchase though the warranty on its compressor is for 10 years. It has failed thrice in 3 months. Had the LG customer service been active to fix the problem properly, I would have thought of a mistake buying LG products. But LG service is worst than their products, they are there for namesake and to do nothing. It is almost a week time. Fridge compressor is down and I lodged complain, they are not bothered yet. I am calling LG customer services more than I call my relatives/friends and family (all put together). I know most of their employees by name. On top of that they refer me to their ASM, who has already resigned and moved :). I do not know whether it will be fixed or not and by when. I think only miracle can make it work or I will have to buy some other fridge.

Updated on 05/19/2019: April 29 was my first review. TOMORROW will DAY 35 without our LG refrigerator. No tech licensed at first with dealing with LG then they offered an in store credit but sent file to Assurance and they sent a tech. Had to wait on parts. LG would not RUSH them. Finally parts in. Had to make appt. Replacing compressor, main PC and therm. $1,100.00. I paid $1,500.00 for fridge. Thursday after approximately 4 hours with service repairman it is finally fixed. Today the fridge is WARM Inside. ITS BROKEN ALREADY. ALL I WANTED WAS A NEW FRIDGE. ITS DAY 35 TOMORROW!!!! PEOPLE should get to see all of the review replies I have done with LG. Not just the first one. I have 8 pages of notes of phone calls on this fridge. How many weeks is a acceptable to wait. I just wanted an in store credit....Updated on 05/02/2019: April 30 posted complaint with lack of service on my refrigerator. April 30 LG quickly responded asking for my telephone number. May 1 I responded. THEN nobody phones. This is now day 18 and no fridge. Please give me an in store credit and perhaps a FREE 4 year extended warranty to make things right. I offered a repairman’s name to you but no you didnt have a contract with him. Yet you did not have any licensed tech for a compressor.Original Review: We are now at day 14 without a fridge. LG doesnt care. Days went by before they said they didnt have e a licensed tech for compressor. More days went by before given an approval number for in store credit then, I was told Assurance Solution Insurance co would take file now. They then decide there is a repair man to diagnose it. Fridge stinks and still waiting to hear what is to be done. Totally UNACCEPTABLE. Should have been looked after within 2 to 3 days. Its a fridge not a microwave.

Our LG dishwasher is only 2 years old and had to have a tech out to advise us to why our dishwasher is not working. We were told the motor is seized! Seized? We wash the dishes once a day....how could it be shot? It will cost us alone $200 just for the part and then a tech fee to install. $$$$.

My LG refrigerator LRFC 25750ST - The door latch at the top is connected by a very thin black plastic. It broke in both doors, and the doors do not remain closed properly. I called their 1888 542 2623 customer service for LG in Canada. I was on hold for 40 minutes and no result. I called direct new number 647-253-6300. I got reception first time. She said she will connect to some higher-up in customer service. Same recording - no one picked up. Funny thing, when I called them again, it would go to the recording again. Their product and service are both horrible. I would not buy LG again.

This frig was bought Dec. 2006 for $1349. Several years ago, upon opening frig the plastic cover over the light bulbs had melted and fallen down. Terrible smell and it had turned light bulb black. Last night noticed that butter from butter compartment was as if it had been in microwave. Melted in my hand. The light bulb left on was across from butter compartment.Just realized that there has been a problem with lights not turning off when door closed. Also several years ago one vegetable drawer broke off and had to reorder part. Now also 2nd shelf is totally falling apart. Plastic is brittle. It is only 2 people in this household and this frig has not been abused in any way. I hope there is some compensation for this as I am just really irritated. From my reading LG knew about this problem in 2005 and 2006 and continued to sell this unit.

We bought a washer dryer combo from Appliances Connection the end of November 2017. It worked until around Feb 1 2018. It displayed a error code OE. We pull out the owners manual and found out it was a full filter. We cleaned it and it worked for about 3 weeks. Again OE code. We cleaned filter again, not too dirty but the washer worked for week. OE again. Nothing in filter this time. We called LG. They try to walk us through the problem and could not get it to work. They called a repair person. It took 3 weeks for service. The repairman came out. My husband took the day off work to meet him. He was 4 hours late. He look at the machine for about 10 mins said it was fixed. 13 mins into cycle it displayed OE. He was still in our driveway. He went to work on it again. He never took the top off to look inside. 10 mins later he said, Ok its fixed. Went to do his paperwork. 13 mins into cycle OE. He had left. We called and said same thing was happening. Repairman came back 2 hours later. Never took the top off. Said its fixed. Left 13 mins later. OE. Call shop closed. Next day repair shop said it will be 10 days for new repair person. Same guy came out. Hes mad now. Pulled plug on the drain and flooded my floor hardwood. Never ever came to tell us. Took his shop vac and dump the dirt on my front lawn. I have pictures. All area rug soaked. 20 min no top off its fixed. He left. I called LG to tell them of our problem. After 23 calls and at least an hour on hold a piece they agreed they would send a new repair person. New repair person was to come on Saturday. No showed. I called him all day. At 5:30 he returned my call and said he never set an appt. with LG to come. He said he could come in an hour 6:30 at 7:30. John came was at our house for 2 mins. Said he new the problem and would order the part. 1 week later no news. Call LG. They cant help me. I need to call John repair guy. No answer from him. Days pass calling LG and John. Nothing. Weeks later John calls to say he never got the part. I call LG. They say he never requested it. LG said they need a part number to check on it and I would have to get it from John. Called John. No answer. Called LG. Nothing they can do. 2 weeks of daily calls to LG on hold about any hour on avg. John calls me finally the day after LG told me they were going to refund me for the washer and told me he had the part and was coming on Mothers Day to put it in 7 am. I told him we had church and brunch at 9 am. He assured me he would be there. He showed up at 9 am. We did not make church or brunch. 30 mins spent to not taken off. He cleaned the filter and said LG sent him the wrong part but the washer was working. It did work for 4 loads then OE code again. Called LG. Still no refund or replacement or a washer that works. I dont know what to do. We have lost 5 days of work. Over 200 hour on the phone with LG. 45 min one way to nearest laundry at $60 a week. And hundreds of hour of our lives.

LG Counter Microwave 1260SW/1260SB - After three years of use, not daily, there was burning smell coming out of the side vent and a grinding sound inside. I contacted LG and they said it sounded like the magnetron. LG said it sounded like the magnetron, which was covered under a 10-year warranty and then referred a local repair shop. We took it in. They charged us $50 for a diagnostic test and $46.02 for labor for the magnetron. Two days later, we brought it home and the situation was worse than when we took it in. Back to the repair shop we went and the shop called saying it was the fan motor. Well, they wanted another $50 for labor and parts. After refusing to pay any more labor costs, they fixed it. The only parts were for a stirrer motor and stirrer support and another $26. We got it home, plugged it in, and turned it on. Inside lit up like a neon light and it started sparking. Light was so bright and sparks so bad, my husband and I thought it was going to blow up. Back to the shop it went. They put a container of water inside, no sparks or excessive lighting happened, so they deemed it fixed. I refuse to use it. We paid almost as much in repair bills as we did in purchasing it. As much as I loved the horseshoe design inside the microwave, this was just too much hassle, expensive and time consuming to repair. I had also contacted two other small appliance places to see if we were being ripped off. Both told me they refuse to work on LG small appliances. They either couldnt get the parts or it took a week or more to get them in, inconveniencing their customers. No more LG appliances for us.

Have this machine x five years. Every year I have to do some type of repair. It has a 10 year warranty but nothing is ever covered by the warranty. This is the biggest fraud in the appliance business. I called LG to repair my machine that is neither washing nor drying, they sent a technician the cost was $300 down payment, never heard from them again. I called again the price was $411, which will cover one year repair minus $100 for coming out... This they insisted must be paid via credit card before they can come. They sent a tech out that was almost 4 weeks ago, no one has returned. I called only to get the runaround. No one will take responsibility. I cannot get any answer, cant get my money back and my machine is still not fixed. Company number (!) is High End Appliance $300. Company (2) General Appliance.LG is a rip-off company they do not stand by they appliance, they are dishonest, they do not honor their warranty, they do not satisfy their customers needs. They need to be shut down and be labeled thieves. 1800 243 0000 and 888 376 6825 and 201 623 8070 these are the contact numbers that have no information in regards to service. High End Appliance **.

Dependable, easy to clean, durable because it lasts beautiful, strong and big enough to load my king comforter. Easy to assemble when needed. LG easily able to contact with questions and maybe same if I need their service.

Great price for all the features I was looking for. Met all needs I was looking for. I was looking for black stainless steel and LG had the best look. I like the black stainless steel, the display and how I can change the shelves inside, the pull out freezer and side by side doors. Ive always liked the look of the aide by side doors. However, Id like more space in pullout freezer, not freeze things in the fridge as easily. If the freezer was bigger I wouldnt need a separate freezer. I wish it were also easier to change the temperature of the fridge and freezer. Overall I would definitely buy again.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

Updated on 09/09/2019: In mid June the compressor on our until went out. Repair technicians came and replaced the compressor. That lasted 2 weeks and they had to come again and they replaced a hose they said had a pin sized leak. 2 weeks later the unit failed and a different company came to check the unit. He cleaned out some things and refilled refrigerant. Well 3 weeks after that it failed again. The technician advised he didn’t know what was wrong. He thought replacing the compressor again along with the coils might help but wasn’t sure what was wrong with it. All he did was refill refrigerant. LG promised us that the 4 call would be the one to determine if our 3.5 year old fridge was repairable. It did not cool and we have thrown out countless hundreds of dollars in food.LG is now telling us to call back tomorrow and they will send out a different technician to see what is wrong with it!! OMG!! LG, your refrigerators don’t work and you know it. Mind you it takes anywhere from 5-7 days for a technician to even come each and every time we have called. We live out of coolers and are completely frustrated with LG! I would never advise anyone to purchase an LG refrigerator.Original Review: Our few year old, expensive refrigerator/freezer stopped cooling in early June. We contacted LG and they sent out a repairman 3 days later who did not have a compressor in hand and had to order it. So over a week after we called our refrigerator was fixed, BUT, for now only 2 weeks then it died again. The repair people came out and said there was a pinhole leak in a hose and they replaced it and put in new refrigerant and so on. Well, it lasted 2 weeks again and a different repair company came and basically said he would clean out the hoses and he refilled the refrigerant. It had lasted 3 weeks this time!My fridge has been at a solid 69 degrees and the freezer at 55. It has taken over a week to get someone here. LG claims they will replace or give a refund for the fridge this time. I have thrown out several upon several hundreds of dollars of food. Lg knows they have a defect in the linear compressor and they just need to replace the refrigerators that have issues. Each time we call it has taken over a week to get it fixed and it seems like it’s only a temporary solution.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

Our front load LG washer began giving us problems 8 months from purchase. I called LG twice and they recommended unplugging the unit to reset the computer. The machine would work after waiting 6-8 hrs. Eventually, that did not work and repair was needed. The repair men discover two tears in the rubber gasket that were caused by metal clips below that had 1) sharp edges and 2) placed too near the gasket. Over the year of use, the tears occurred and dripped onto the thermistor. It was a manufacturing/quality issue, even supported by the repair man and discussed with their technician at LG who agreed and took notes. LG refused to pay for the repair because it was outside the warranty period. They were disrespectful on the phone and emailing exchange kept sticking to company line of outside the warranty period. Good companies stick by their workmanship. I believe they can make good machines. Mine was a lemon and they couldnt care less.

First time for French door and I am a huge fan. It has door-in-door-feature, freezer on bottom and stainless, outside ice/Water in door, and plenty of room inside. I adore this fridge and will never buy a different one again! LG is amazing brand.

4 months after purchase of this LG Top Load washer the basket bangs, slams, smashes like crazy. Have to shut it down each time. Will not level no matter what I have tried. Leveled all legs, machine etc. Tried spreading cloths around. Big loads, small, loads everything but the basket feels as if its busted and floating. I tried calling LG, Sears, Kenmore etc. Of course everyone states that its not warranted or under any type of recall. I paid about $1,000.00 for this plus $900 for the drier. I am forced to purchase another new one as I was completely scammed with this LG Top Load washer Inverter Direct Drive TrueBalance junk. Will never again purchase anything made by Sears, Kenmore or LG. Notice the big letters 10 YEAR WARRANTY!!! Another consumer marketing LG scam.

We purchased a brand new LG washer and dryer in May 2013. Last week the washer stopped working and gave us an OE error. After the repairman came yesterday (Tuesday), we have to wait ANOTHER week for pump that was broken. I have been to the laundromat this morning to the tune of $20 to wash and dry clothes, not to mention the time wasted sitting there. These are precisely the reasons why we wanted a reliable washer and dryer. I am buying new kitchen appliances (microwave, stove, dishwasher, and refrigerator) this summer. I WILL NOT buy LG appliance again. The reliability is terrible!!!

I bought an LG Washer and dryer less than 4 years ago. I have a protection plan for them, contacted Home Depot where I purchased it. They said it sounds like a manufacturer defect. Gave me the number of LG. Told them my Washer was peeling and rust was falling on my clothes, They told me they do not cover manufacture defects and rust, and it is cosmetic. How can they say it is cosmetic if it is dropping rust on my clothes? They did offer to send out a tech to my house for a charge to order a new piece but I would have to pay for it. I thought LG was better than this and would stand behind their products. Never again will buy an LG product again!

I bought my refrigerator on 3/1/2016. On 8/4/2019 the compressor goes out and I lost close to 1000$ of food. I called LG and they sent out A&E Factory service, which for one is a terrible repair service, and also sent a new compressor. A&E replace the compressor and left. The fridge then cooled for about 3 hours and then stopped. So then I called LG and they sent out another guy another week later and they said that the refrigerant had leaked out and they had no idea why. So they ordered three more parts and they came in and then another week later another repair guy came out to replace those. Oh, it was the same guy that replaced the compressor, and after that he left and said give it 24 hours, but after 3 hours it again stopped cooling. It has been three weeks since Ive been without a refrigerator now and I called again on 8/25/2019 and they still will not be able to get another person out here for another week and a half.

Over Thanksgiving, I noticed that the refrigerator lights were on and would not go out. By the time I noticed, the whole plastic light cover had melted and was sagging down. It finally fell off. The temp. reading on the door read 85 F! I had previously and the fridge replaced three times for other problems. The model of this one is LFD22860TT.

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

Do not buy a washing machine from LG. You will regret it. I have seen nothing, but issues. After 2 years of owning one we started to have issues. 2 years! UE and OE messages would pop up and stop the cycle. Wasting tons of water and costing us a lot of time. Took me twice as long to wash things. I was able to make it work for about 2 years. Only washing things at night after work. Now the machine cant make it 5 mins without stopping the cycle. The LG site bounces you around and makes it very hard to try and request a repair. Their call line does the same thing. Came to this site and saw that many people have experienced the same issues. Very frustrating. I will never buy another LG product again.

I would give my LG dryer a zero! I have had my LG washer/dryer for about 5 years now and the dryer drum has cracked. This is crazy. These appliances should last at least 10 to 15 years! I paid over $2200.00 for the pair and I would expect it to last longer! LG should do a recall on these units and replace the dryers stainless steel drum! I will never buy another LG product again! People, you are crazy if you would ever consider buying an LG product. They are junk! Im not happy!

We purchased our LG refrigerator in December 2012. It was a bottom freezer unit with French doors in stainless steel. A 36 inch wide model that set us back just over $1200. It was a good looking appliance with nice features but not very durable. In November 2018, just weeks before Thanksgiving, the compressor failed. I got online and read numerous horror stories about dealing with LG to have the unit repaired. I was coming up with estimates of around $900 to repair. We found the quickest way to solve our problem was to write it off as a bad decision and get something else. When we were purchasing our new one, not affiliated with LG of course, the salesperson at the store said her LG only lasted two years. I guess we were fortunate to get almost six years before ours gave up the ghost. I have heard newer appliances are not as durable as older models. But something this costly should last for at least ten years if it is taken care of.

Ill never buy an LG Front Loader again. Piece of crap. The clothes never smell clean... We are pretty clean people. When I use the speed cycle, it consistently gets stuck at 7 minutes. Never again. The dryer is equally as crappy. I have to run the dryer at least 2 times to get the clothes dry.

Not even 3 years ago we purchased a $2,400 refrigerator that was on sale. Well a month ago the fridge quit cooling and the warranty covered parts. Called and explained the problem and we were told to turn off the fridge for 24 hours and it might restart. I explained my food is going bad and do you tell all customers to turn their fairly new appliances off for a restart. The LG rep. giggled and said if I called out someone without trying a restart it would cost more money. After a month and three visits from a serviceman he tells me the fridge is bad. LG going on policy I guess with little concern about our family and us having no way of cooling our food offers to prorate our fridge giving us approximately $850. Kicker another two weeks for a check. The last of several supervisor tells me, You can still go buy a fridge if you want, you just wont get your check till the 19th. Bottom line, no concern or compassion for a customer. I will never own LG again.

I purchased an LG French door refrigerator and an LG over the stove microwave a few years ago. I think 6 years ago. I had been very pleased until a year ago when the ice maker quit working and then shortly after the door handle on the microwave broke. Both parts can be purchased to repair, but seriously? They were not inexpensive appliances, yet they were not made to last longer than 5 years without having to buy replacement parts? Im sick and tired of stuff that doesnt last anymore. My mother used the same toaster for 50 years!!! Wheres the integrity and pride in a job well done? No, I wont purchase LG again.

LG LFX21960 - We have had our LG French door water dispensing refrigerator for 5 years and what a waste of money it has been. The ice crisper drawers are cheaply made and fall off their track on a weekly basis. This problem began happening within a year of use. In the last year (so 4 years of use), our interior light bulb malfunctioned and melted its own plastic casing, our ice maker has broken and had to be replaced, and our water line (the one that runs the ice and water of the refrigerator) has sprung 2 separate pinhole leaks. Those leaks have caused water damage to our kitchen floor as well as the wall behind the refrigerator. All of the problems have been fixed at our expense. Not only that, we have had to use the LG service repairman to come out and fix our model. We have not been able to use our own repair service. I will never buy an LG product again!

The washer is nearly two years old and so far has worked flawlessly. It is nearing the average lifespan of todays appliances so we shall see. Washes fine for a new machine. But, all the new water requirements and soap requirements make the new machines not as good as the old ones.

It started to leak on the floor so I googled and found out the problem and fixed it. I really have no other problems with my washer. There are a lot of choices for how to wash. I like the choice of extra rinse but I wish there was an option to ONLY RINSE. Its my LG refrigerator that gave me endless problems.

I bought a LG wave force top loader 2 years ago new. It had a recall shortly after I bought it. Serviceman came twice to fix recall. Its never worked right since. He said we could only use one setting, casual. No big loads, No small loads. I couldnt believe it! It goes off balance constantly. I cant do a small load anymore?? Crazy, I want my $ back. I feel ripped off. Anyone else having problems after recall fix?UPDATED ON 01/21/2015: Bought top loader new. Had immediate recall on software. Since new software was installed, cant use any water but warm. Repair guy said dont put too much or too little in and only use one cycle. This is supposed to be an energy saving machine but I cant use cold water and cant do a small load. Machine stops and displays IE constantly. I HATE this machine! Shame on LG, they should be sued!!

The first problem was (what I found out is very common) the pump broke. The hose had to be drained and the pump replaced. Paid for new pump from authorized LG repairman plus fee for his visit. Second problem, the dryer settings stopped working. No matter what settings were selected the dryer stopped at 20 minutes. Clothes were not dry. Now we can only use the Time Dry and Temperature selection. At least we can dry the clothes. Third, the washer stopped working. We tried following instructions from LG and nothing worked. They suggested calling their authorized repairman who would charge for the visit as well as parts, etc. All the blue lights blink but the washer will not choose a setting and doesnt start. We tried holding the start button down for 3-10 seconds. Song plays. Nothing happens. Still cannot select setting. Occasionally it is in a good mood and works normally--about 1 in 200 tries. The only way I have been getting it to wash clothes at all is by holding down the Start button at the same time as the Pause/Play button. Then IT selects a setting, usually Cotton, and the door locks and washer starts. All through cycle all lights blink including the orange one for Delayed Wash. Now nothing is happening but the blue lights for Start and Pause/Play come on, song plays and no selection, no start, no way to operate washer. We were told LG was the BEST brand. Lifes Good their commercials say. They should change them to LNG: Lifes Not Good because now we cant wash our clothes and drying must be done manually. THESE WERE VERY EXPENSIVE APPLIANCES. SHOULD HAVE GONE TO SEARS AND BOUGHT THE CHEAPEST ONES SO WE COULD REPLACE THEM WHEN THEY BREAK. Its cheaper than paying the authorized repairman to come out, pay for his visit and parts. All computerized and were told on the phone that the whole panel might need to be replaced. THAT WILL NEVER HAPPEN.

LG Direct Drive WT 4801CW - Top of the line, we were told. At first small black marks were on our clothes & required a second washing. But today was the worst - its as if there is a hidden filter or holding area that fills up & then discharges filth all over clothes & sheets! I checked our water filters & lines into the machine & nothing was found. We are retired so no clothing caked with dirt/mud. Is there a filter that we are unaware of? Nothing in the manual. I wrote to the Manufacturer but no reply.. Very poor Customer Service. Local Dealer said they would have to pull machine all apart but I have to pay for it! Ive had LG products in the past but this one has done them in as well as their wonderful refrigerator, so we are done with LG anything!

LG washer bleach dispenser has rusted through and is getting rust on clothes. Bought at Nebraska Furniture Mart in Omaha - they will not help. Bought extended warranty - they say rust is excluded. Called manufacturer - they hung up on me twice!!!

Purchased LG washing machine (WT5070CW-top loader) for nearly $1,000. Machine started rusting around the bleach dispenser. Researched issue and apparently this is a problem for many customers. Customer service appears to be a call center in India. They told me that there were LG models recalled for this same issue, but not my model and that it must be my fault that this issue occurred. Rust stain spreads each time I use machine so that eventually it will ruin my clothes if I keep using it. Very disappointing.

My LG french door is only 2 years old and the refrigerator section stopped cooling. The freezer compartment continues to keep my food cold and frozen. We contacted customer service and had a very challenging time explaining the customer service rep what the problem was. Finally, he said he would have a repair company contact us. The repair company that contacted us is 4 hours away!!! And only service the area I live in once a week. They did work on the refrigerator and determined that a part had to be ordered for it. The repair company said they would contact us as soon as the part arrived. We are now in our 4th week without refrigeration!!! Yes, we had to go through the holidays using coolers and have lost so much costly food! My husband just contacted the repair company again and was again told that they would call us as soon as the part came in. I WILL NEVER BUY AN LG REFRIGERATOR AGAIN.

We bought this LG refrigerator 2 years ago. The ice maker has started to work intermittently about 6 months into ownership. We live with it until 18 months into ownership when it quit working. We change the filter, reset the machine, search the Internet to find solutions nothing worked. Finally two years into ownership we Paid Over $200 to repair the ice maker on a new LG appliance.

We have had the fridge for a little over 3 years. 2 months ago the fridge failed and we lost everything in the fridge and the freeze. This is our 3rd LG fridge and didnt have an issue before now. We are still dealing with service to get the fridge repaired. At this point I am not sure its ever going to be repaired.

When we decided to buy an LG refrigerator, we considered the options they had and the style. We looked at other brands before we decided on this one too. Anyway, I like the French door, however were not very happy with the appliance because its only been three years and its not cooling. There was something going on about the compressor having problems with this particular model that we bought, but the problem we had was a leak on the evap. coil. We called LG directly and they sent someone out to fix it, which is good. The contractor was good and they fixed the problem.

I just spent 1 hr and 15 minutes on the phone so LG can diagnose my brand new dishwasher--used 3 times! This piece of garbage leaves dishes filthy!!! I heard every stupid excuse why this piece of garbage wont clean. This one is good---we dont have enough water pressure--even though the machine controls the force of the jets via its internal jets. In fact, LG boasts of their Direct Drive pumps/motor that supposed to clean so well! It has nothing to do with water pressure because the unit is filled before the wash cycle starts!!! After all the attempts to diagnose the problem via my smartphone, nothing worked. I told them to just get a service repair person out. I was told that if this is the normal operation of your unit, it wont be covered under their warranty and will be charged!!! This LG dishwasher is a piece of garbage, as is their so-called customer service. DO NOT PURCHASE LG!!!

I have contacted customer service via the telephone and email, but have gotten nothing but excuses. Our 2-year old range is rusting, pitting and the enamel is wearing off from the grates sliding in and out. We have an extended warranty with GE, but they said our warranty doesnt cover the issues. They term this as cosmetic. We have had other stoves/ranges over the years and this has never happened. LG also states that cosmetic issues arent covered. In December of this past year, I wrote a letter and mailed it to a location in New Jersey which online had shown it as a corporate office, but never received a response. It would be appreciated if someone would acknowledge my concerns and receive some restitution. We bought five LG appliances in one week at The Home Depot and spent over $6000.00 and have no problems with the items. I hope someone could help us out!

First time use my washer leaked. (It was not the hoses.) LG service to repair takes at least 3 wks to respond to see what is the problem, BUT COME ON! Then I am not sure when I will get a new one if cant be repaired. The business where I purchase first response, NOT OUR PROBLEM!

I love this stove oven range. Its easy to clean and very practical. Im a cook and as you know a stove is an essential tool when cooking. I am very pleased with this purchase. Ive had this stove for about 5 years and have never had a problem with it. Couldnt be happier.

Be careful when using the washing machine. Pieces of the rubber fall apart, rub onto the drum and cause smoking. Now need to purchase another washing machine.

My husband, who does all the research, said that LG was a good brand, and so we got their refrigerator. We like the double doors and the ice machine on it. However, within two hours after it was opened up, we got an error message. LG replaced it, so we ended up getting a second refrigerator.

The LG washer and dryer are the best ones I ever had, they wash and dry great and had very few problems with them. Have them for 11 years, I would buy the same brand if I needed a new pair. They also fit a lot of clothes with no problem.

Ive had this LG model LMV1683ST microwave under 2 years. I had my house remodeled by a contractor and spent $13,000 for new appliances. They choose LG for Refrigerator dishwasher stove and microwave. Then after 2 years later it suddenly started to making sparks and flames from one of the shelf hooks in the microwave started. If hadn’t been there in time, it had all the makings of a major catastrophe and burning down my home. I removed the metal shelf thinking that was the issue, but it was not. It happened again, and this time I unplugged the unit, and Im at the point of removing it from my wall and tossing in trash. When it comes to LG customer support or Technical support even executive services they’re useless. I’ve been trying now for weeks to get this resolved and get a replacement but as of yet there’s no resolution sight. I don’t trust this unit even if it’s repaired. Microwaves are not supposed suddenly burst into flames. I asked customer support if they would want this defective unit their home. Reply no. So then they’re saying it’s ok for a consumer to have it their home and risk harm to their family. As stated before. LG says their initials stand for Lifes Good. Should be Looking Grievous. Or LNG Life’s Not Good.

LRE3083ST - After a year and 4 days of limited use there is enamel flaking off inside the stove. There appears to be rust underneath this area and this is a manufacturers defect. The range is not usable as food is not safe to eat any food. Flakes are airborne during cooking this range. The safety issues with this range are of great concern and the lack of response and support from LG on their product, which obviously has a manufacturers defect, is alarming. LG says this is cosmetic and I would never buy another one of their products. This was a waste of $799 dollars.

Thirteen days after the manufacturers warranty expired, this microwave quit working mid cycle. This happened in the evening, but I was still able to get a customer service rep on the phone. They suggested that I call back during the day and ask for a manager and that since it was so close to the warranty that they would most likely pay for a repair. Not the case. In fact its the complete opposite. The morning service rep would not even send me over to a manager but insisted on telling me that small purchases dont matter to them. If it were a refrigerator or TV, they would consider it, but not a counter top microwave. So if youre looking to spend money and have a microwave break in a year’s time, this piece is for you! I will never buy anything LG again solely based on this experience with their customer service, quality of product, etc.

I cant even describe the awful experience my wife and I had with our LG refrigerator and dealing with the company itself. It took 3 months from the time our fridge stopped working until the time a resolution was made. I will not go into detail in this review as it would be too lengthy of a review and the fact I dont feel like recalling/reliving the horrible experience we had.

We have a six year old French door LG refrigerator, $2,700 purchased at Home Depot. It stopped cooling fridge and freezer. A local repair man told me it was the compressor and that he didnt work on LG refrigerators. I called the customer service number in the owners manual. The sealed system has a parts warranty for seven years and the compressor has a parts warranty for 10 years. When I called them, I told them that my compressor or sealed system was bad as the repair guy had told me. They acted like it was no problem and sold me a repair package for $459.00. They said that would include the repair and a year warranty on the repair. I said great and bought it. They send out the first guy after waiting several days. He said after a few minutes, the compressor is bad and he had to order the part. Well, after several days I hear that he is not coming back to fix it so now I have to wait several more days for LG to send someone else. Another guys shows up and says compressor bad, Im like yeah I know that. He says we will order the parts and it will take several days to get it. He gives me a card and receipt and is on his way. I wait days and never hear anything. I call the number in his card, they say we dont fix LG compressors. This is the same story that I got from the first one and this time I told LG to only send out a service that could fix it because I already knew that was the issue and they should have too since the first guy didnt want to fix it. So this time I was livid. They sent someone else that refused to fix it probably because LG will not pay them enough to fix it. LG continued to give me a runaround after they sold me this repair service for labor on what should be parts under warranty. Not to mention the fact that they screwed me around for three weeks sending their two chosen repairmen out who then refused to fix it but LG was not straightforward on that. I got the same BS story that I read in some other reviews that they say they dont have a repair person in my area. I told them that I live right outside of Houston and if you dont have a repair person in my area then you dont have one anywhere. They then said they would refund my repair purchase minus $100 for a service call fee. I was more livid! At this point I had been out of a refrigerator for over three weeks. We are a family of six with four children. It was our only refrigerator. We were living out of a mini fridge out of our attic and coolers! They did not care one bit. As I figured out that this was going to be a process, I went to Lowes and purchased a basic Whirlpool refrigerator for my garage. After threatening them with BBB and lawsuit, they refunded me my full purchase price of the repair package they sold me. I asked how they get away with not fulfilling their parts warranty. They offered me a one time chance to call my own repair man and I could call in or email his info to them and they would authorize him to get the parts under warranty but of course then I start over on service calls, fees and labor charges and Im sure, more runaround with LG sending the parts that my repair guy would need to fix it. I am so done with dealing with them. From the other reviews I read, Im lucky that my fridge lasted six years! I paid $2,700 for this refrigerator and we have kept it in perfect condition but now it is an expensive nice looking nonworking piece of junk! They are a horrible company. I called local repair companies and many dont even work on LG or Samsung refrigerators. They say their systems are too complicated and awful. I will never ever buy an LG again. I will not purchase Samsung either after what I have read and found out from repairmen. We have been operating out of the one I purchased for the garage and I am researching what to buy to replace my $2,700 LG. Awful, awful, horrible company for customer service!!! I will be purchasing Whirlpool/KitchenAid or maybe GE. It is really unbelievable what they put me through in this process and they do not care one little bit. I am a stay at home mom so I could be around without taking time off work but total and complete runaround and they lie non stop to you. They do not care about you one little bit and wouldnt care if you did have to take off work to deal with their scam and it is a scam!

I just wanted to write and tell you that I will never buy an LG appliance again. Had a refrigerator for 10 years and all of a sudden the compressor breaks and it’s $800 to fix it. They said the warranty ran out 6 months ago. Bought the matching stove with it 10 years ago and I’ve already had to have it serviced twice. Bought a flat screen for my wall and that broke after 5 years. You do nothing to help your customers and it’s impossible to get a hold of anyone. Horrible company!!

Our refrigerator (model LFXC24726S) was bought at Best Buy Pacific Sales in 2/15. First there was a recall issue in the flat drawer and it kept freezing. It was fixed at no charge. Two weeks ago I went to get ice and all I got was water. My entire freezer was defrosted and the fridge part was getting increasingly warm. After calling the Geek Squad for repair and finding out that my extended warranty was applied to a Samsung fridge I had returned (did not fit properly in my kitchen) and never credited or transferred to the LG. So no warranty, even though it was not our fault. Now nearly 2 weeks later, I find out that the problem is a Freon leak and they cannot fix it. When the Geek Squad came to see about the reason for the failure of this very expensive fridge, he stated that he had 3 LGs have the same thing in the last few weeks. He noted that all the fridges were ALL approximately the same age (3 years or less). After going to corporate since I had gotten nowhere with anyone else at Best Buy, they are finally replacing it. Im hoping this wont happen again in the near future. Fridges are supposed to last more than 3 years.

Follow up on my three-yr refrigerator that broke down, not even the lights turn on. Last Friday, the repairman was to arrive between 1pm and 5pm. I do not reside at the rental. At 2:43pm, I called their 800# and told them to have the repairman call me on my cell that I would be at my aunts house who lives 3 blocks away on the same street. The woman said, No problem, he will call you before he arrives. At 3;30 I called back. And asked what time was the man arriving. They responded this call has been cancelled, he arrived and left. I said he never called me on my cell, I am still waiting. They responded there is nothing we can do, call center is closed. I asked them what country are they in that the call center is closed. She said the call center is in Alabama and they are closed. They only work from 8-5pm. The woman in India never told the repairman to call me on the cell and I dont think that those people can call the repairman. The only one that can call is a supervisor and he is in another building. When I requested a supervisor, it took me 20 minutes on hold to finally speak to one. At the end, he ended up hanging up on me. Now I contacted Sears and will wait for them to find out if my refrigerator has a solution or do I just lose the $1500.00 that I paid four yrs ago. I refuse to pay $400.00 to repair a refrigerator that is not worth repairing. Never buy an LG product.

Bought LG LMX30776S model in 2016 and compressor went in 2018 (one week before my wedding). The parts were covered by warranty, but we had to pay $500 to have it repaired. Two days ago the refrigerator stopped working again and I would bet my lifes savings its the compressor. I wont be paying to have it repaired again. LG refrigerators are lemons as you can see by the numerous posts about the compressors failing- stay far away.

This washer is horrible, I hate it. Just like everyone states, I cant run a load of laundry without it constantly adding more water because its uneven. Hate it, will never buy LG again. I think we should be given our money back. 3 years I have dealt with machine. Refund would be nice.

Bought LG Microwave about 1 yr ago. Loved it until it just died today. My last microwave was worked for over 15 years and was still working when I replaced it with the LG so it would match my kitchen appliances. Wish I had my old one back.

My dishwasher was brand new when I bought my house in 2017. They did a whole LG kitchen. This is now my nightmare. The dishwasher never worked from the first time I tried it. I called LG who gave me the runaround. I even called Home Depot. More runaround. When LG finally sent someone out this guy was shady and said the dishwasher was dirty. I never saw or heard from him again. Now my compressor in the LG fridge is out after 28 months.

My LG refrigerator have not been functioning after a few months purchased. Almost every two months the LG Tech guy came to clear the ice blocked for the fridge to be functioning for the next two months. The episode went on & on until last July (2016) when the fridge was taken away for repair. After a series of phone calls the fridge was returned to me 4 months after on the 29 November 2016. Not even a month of usage on the 23 of December 2016 the same LG REFRIGERATOR again start to be functioning off & on. Reports to your Malaysian Service Center (1800-822-822) every 2 days until to date no one has come to check or wanted to do anything the Silly LG Refrigerator I owned. Please be accountable on the product sold. Do not just claimed to be a world class product but failed to service your customers accordingly. I can be contacted via my mobile **. Your appropriate action and understanding will be much appreciated. Thank you.

We bought a brand new LG double after all my family told me how well they are. FYI parents and sister have only had theirs for a couple years so they are just lucky so far. Good thing I bought the warranty from the store however after spending 1600 dollars I cant believe it is malfunctioning. Currently top oven will not hold temperature when you pre set it to a certain degree. At 400 it warms up but as soon as the little tune goes off the oven shuts itself down and completely cools off. The lower oven has the exact opposite issue and heated up to a very dangerous 550 degrees via my thermometer when I pre set it to three hundred and fifty degrees to bake cookies. I had to unplug the oven as I could not get the temperature to stop rising. I have children and currently puppies in the house. I could have had a very bad accident. I cannot believe that LG would sell these faulty products that are downright DANGEROUS. I am currently waiting 2 weeks for a certified repairman unable to plug it in and cook for my family as I am scared the oven below me will explode or worse. After reading the reviews I am not very hopeful for the future of the range as it seems that even if I do get it repaired I will have issues... I should have realized this after my new dryer fried out after 6 months but I let it go thinking it was just a one off factory defect. The dryer and washer both LG are currently working but it seems we are going to throw away 4500 dollars total between all 3 and warranty plans and I guess we will start saving up for Whirlpool appliances. Please if anyone out there is reading this considering an LG... DONT make the same mistake I did! The old adage of you get what you pay for does not hold with LG appliances... you can save money and get better!