LG French Door refrigerator LFX28979ST - This the second LG refrigerator I have bought in the past 10 years. I have had problems with both. I have spent over four grand not counting over 1,500 on repairs. In the latest one we have replaced 2 compressor for over 1,000 dollars in 7 months. If they know they have problems with compressors the need to fix it. I give their product a zero rating. The whole LG staff is worthless and of no help and just pass the buck.

I bought my fridge in 2017 and the compressor died in 2021. They came to repaired 4 days after because the technician was nice enough to move my appt earlier, they told me that they could gave me food compensation. I called them after the fridge was repaired and first the way that the customer service handle this cases are terrible, LG subcontract this phone calls to another country I would say INDIA and is very hard to understand them, then they start this process with text messages with questions and I just got one text, I never got the following question. I called them several times and the last time I called the customer service helped me, she never advised that she was going to send this claim manually. She told me that somebody would contact me to see if I was agree with the food compensation, next thing I know I received $100 check in the mail for a whole fridge food loss, I called them and I spoke with the supervisor Ann, she was very rude and reiterated times told me that my warranty expired and LG was nice enough to repair my fridge and they don’t do food losses that they sent me $100 dollar check because they were nice, she told me that there is nothing I can do because the check was issued. They never told me that if an agent do this manually automatically they issued $100 and don’t review my case just send $100. Be aware. Never submit your food loss claim manually. They will send you $100 check. They kept telling me that LG don’t send food losses claim. That if they sent me money is because they were nice and because I have my fridge bad for 5 days $100 was enough. I lost a full fridge and what it hurts me the most I lost 100 bags of breastmilk for my baby because of this. I can’t believe they got to decide how much they can give and they don’t live even in U.S. They told me that there is nothing I can do and LG won’t send more. This fridge is in a lawsuit that is why they do food compensation and also they extended the warranty. LG customer service is the worse. Case # **

Great picture, good sound. Easy to use remote. Great additional features and applications that make it very interesting to scroll down and use! Easy to use as and smart thing product together with my phone!

Weve had an LG washer (model WT5170HV) for about two years. We are having our second major problem with this machine. This time it is not stopping! It will start with saying 52 minutes for the full washing cycle and take almost three hours to complete. Needless to say, the repairman is coming out. I do not recommend purchasing an LG washing machine. Repair calls are expensive. If this repair is more than a couple hundred dollars, were dumping this machine and buying something else.

Worst refrigerator I have ever owned and worst company customer service I have ever experienced. Refrigerator and freezer ($2600, 2 years old, and $500 food loss) failed to cool in October 2013. Had a third party warranty so called them. They sent a tech who said it was the compressor and could not fix it due to the fact that it was covered under LG warranty. Finally got an LG tech to come out only to tell me the same thing and said they needed to order a new compressor that would not arrive for 6 to 8 weeks because it had to come from Korea! Got help to convince LG that they were obligated to have parts available within a reasonable time per trade agreements. Miraculously, they found the part within 2 weeks. Tech came out and installed the new compressor, got the refrigerator running and left. Later, the compressor started getting very loud. I called and complained and was told it was normal. Im here to tell you that it was NOT normal and sounded like a diesel truck idling in my kitchen! After several more phone calls to LG, and speaking with several agents and supervisor with varying degrees of rudeness, I decided to investigate and found that LG had installed the wrong compressor. It took me 2 months to resolve this with LG fighting me and telling me that I was most certainly wrong with my facts. At the vice president level, LG finally acknowledged that they had in fact supplied and installed the wrong compressor. Another compressor was ordered and a tech finally came out and installed it. A couple months later the refrigerator stopped cooling again. I spoke with several LG personnel again to convince them that a tech needed to come out again. Finally about 2 weeks later a tech did come and verify once again that the compressor was bad. Long story short, another compressor was installed and failed again within a couple months. I then began requesting a replacement or refund. This process was a nightmare filled with rude and uncooperative LG personnel, along with 2 more tech visits that were apparently aimed at disproving my claims. In the end, LG refunded my money, but did not reimburse any food loss. The entire process started October 2013, and ended in April 2014. I have never before experienced such pushy and rude customer service as I did with LG. I know that if I had not been as proactive and persistent as I was in seeking a resolve to this matter, I would have received nothing from LG! They are the worst company! I unfortunately own a couple more newer LG appliances, and hope every day that they continue to run. I will probably just throw them out if I have issues with them rather than deal with LG. I will never again buy another LG product.

I bought LG model# LMV1683ST in 2012 from Best Buy. I pay around $250-$300 for my microwave. It was very loud and on 2016 it just stop working without a warning. This is a very bad product. I never overload it and it was only used by 2 people. I never overheat it, Max time heating was 10 min. Very short life product. This is a product to only buy for looks and nothing more.

Washer is only 2 months old. Clothes do not get clean. Huge amount of detergent residue is left on clothes even after running 2 full cycles. Now clothes and comforters are literally ripping in half. Repairman found defect in the tub ring causing the rips. Neither LG nor Best Buy will allow me to return it for a different model. Im stuck with an 800-dollar washer that cant clean and needs a repair at 2 months old. I will never buy LG product again.

I did not choose my LG refrigerator. It came with the house or condo I bought and was in the kitchen and I wont replace or buy something new when not needed. It will be saved and used in or on something else. Keeps food fresh so that I always have something I can eat or fix for my family and if thirsty they can also find something to drink and it will taste good. But maybe keep my cat and or dog food to keep fresh also and keep things to drink and consume when it is wanted.

I bought a LG microwave 3 years ago and it did not last even 2 years. It stopped working. And it says that it has a 10 year warranty on it. So now I have a Oster brand. Let’s hope it lasts longer. I have tried to get in touch and still trying to with LG.

First, I like the fridge. Its attractive and when it works, it works great. However, the sealed refrigerant system, isnt. The week after the 1 year warranty ended, it stopped getting cold. Fine. Repair guy comes and refills refrigerant (didnt both checking for leaks or question how a sealed system lost its refrigerant). As expected, a few months later it dies again. He comes back and refills it, AND finds a leak which he repairs and replaces the compressor. Fast forward another year. Fridge dies again, and the saga with LG Customer support begins. I call. Explain the situation. The nice gentleman takes my info, says hes going to request a warranty extension to cover it. Then I wait. And wait. And wait.I call back two weeks later to inquire as to whats going on. Evidently he had misfiled it, so they had to start over. New guy takes the same info, insists Ill have to pay for repairs, but (after I demanded) said hed put in a request, but that I should get a call back 72 hours later. I give it a week and call back. Person I talk to says its still not decided and should get a call back Thursday (that was a Monday). Another week... I call the following Monday. Its now been over a month since I first called. Im told that my request for warranty coverage was denied, and after I asked, he tells me that it was decided last Thursday.At this point, I become unhinged and unload on the poor call center guy (I feel bad about this part) about how disrespectful it is that they cant be bothered to inform me of the status at ANY point along the way, nor follow up like they say theyre going to, and demanded to know what they were going to do about making this right. He gets his supervisor to override the decision and Im getting coverage finally. Great. They send the work order to a repair place in Los Angeles (Im up near Santa Barbara) and tell me that theyll be there the next day between 8-12. Next day, no show. Maybe I misheard him so I wait another day. No show. So I call back to ask whats going on.Evidently, the appointment was declined. So nice of them to let me know before I took time off work to wait for the guy. Fine... When can I get another one? to which they provide me with a phone number for the repair place (Repair place has 1 star on Yelp with 30 reviews btw, so you know Im expecting greatness... #sarcasm).I call repair place for the appointment, and they tell me the code they have from LG to cover the repair is no good, and Ill need to show the original purchase receipt. I understand having to show the receipt, except that LG knows from our history with them that Im the original owner. Ok fine, Ill dig that out, but what about the authorization code? They dont seem to be able to explain who is supposed to get that squared away. On the plus side, the repair guy did show up for the second appointment and determined that the compressor was shot. Now we have to wait AGAIN for LG to decide whether to replace it or the entire unit.For comparisons sake, heres how this SHOULD have gone down: 1. I call them. Tell them the history (which they already have) and explain the current situation. 2. They apologize profusely for the trouble, and the several fridges full of food Ive lost, and promise to get someone out ASAP. 3. Within 2 days, a repair guy shows up, determines its a similar/related problem. 4. LG offers to replace the entire fridge since this one is a lemon.

Bought this refrigerator for roughly $1700 and then spend roughly another $1000+ on LG Authorized repair over the years on replacing low quality broken parts. And continuous beeping of because the compressor gets iced up and refrigerator stops working. Solution Call LG Repair again and again, $125 per visit. How can you live with a refrigerator which every few months stops working. LG refrigerators with Bottom Freezer are a lemon. DO NOT BUY THEM.

The refrigerator is great, we have a bottom freezer also great, however the icemaker is extremely slow in refilling the ice. Water dispenser a bit slow. Great space in fridge. We added plastic drawers inserted into the large refrigerator drawer that spans the full width of the fridge...this makes it more useful and should be standard for flexibility!

My husband and I really researched washer/dryer sets. Living in CA, we wanted to be as green as possible, but also get value from our purchase. We settled on the LG Steam Front Load Washer and Dryer, and at first were very happy. However, not too soon after our purchase, I noticed that my tank top straps were tearing, my husband found tears and rips in new t-shirts and some underwear was twisted to the point of being ruined. Finally, after numerous clothing loss, which was starting to get expensive, I researched what was going on and found that the dryer lint screen was the culprit; in fact, many other people appeared to have the same problem. I tried at first to purchase a replacement on Amazon, but there is no way to get this without paying full original manufacturer price (the only lint screen that is not available on Amazon, btw). Clearly, the manufacturers know that this is a defect in their dryer, but I went ahead and purchased a new one. It came three weeks ago, and I immediately replaced the screen.Within two loads (and we do not overload our washer... in fact, I usually run small loads because I am a dance teacher and my children take dance class regularly, so there are multiple small loads of dancewear), the same problem occurred. Again, torn leotards, twisted and ruined tights, bras damaged beyond salvaging, etc., etc. Should I purchase a mesh bag for these items? There are so many items that these dryers damage, that it would be counterproductive. However, I did try with a lingerie bag and the actual cord got so tangled around the bag because of this defective lint screen that I had to throw the bag out.Just tonight I lost three items (please see the photo, below). If I could I would rip this dryer out and put it on the corner, and purchase something else. I will never buy an LG product again. I am disappointed and upset at not only the waste from the purchase of this machine, but the loss of all my garments this machine was meant to clean and maintain. Shame on LG.

I bought a LG fridge in 2009. Within the first year, there was a recall on some part in the freezer which they did replace. Now, it is 2012 and I have had to have this fridge fixed 3 times at my own cost which cost me over $100 each time. My repairman says the problem is with the drain plug, a problem which LG is fully aware of. The hole around it rusts and the paint chips peel and plug up the drain, which in turn causes water in the freezer and on the floor. The fridge goes warm and the cool air cant get there. I just redid my kitchen floor the same year that I bought the fridge and the leaks are starting to cause warps in the flooring. I am so angry with this company for being able to sell such a shabby product and not having to be held accountable. I will never buy another any LG product on the market.This company is a disgrace!

Both this product and customer service were awful. Bought fridge brand new, and the Ice machine never worked. Customer service sent two different technicians with over 5 different parts plus a new fridge door, in a span of five service calls and could not fix the problem. After the hassle of trying to get a replacement, they denied it to me and are just reimbursing me the money, not taking into consideration that I paid on a credit card, accumulated interest AND had paid extra for installment. Both this product and LG were of very poor quality. NEVER using their services or products again.

If you purchase this piece of trash, count on its breaking down in less than five years - as ours did. And good luck getting warranty service, much less emergency service. One other suggestion: be certain to ensure your freezer food. This company should be shut down.

I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the part apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor. First, I was put through a bunch of dumb tests and waiting -- because yeah, a refrigerator SQUEALING, thawing out, and dripping ice down the door could be caused by leaving the door open for 5 minutes. NOT. And I didnt. Still, it took me a while -- playing LGs games -- to realize that nobody has any responsibility or integrity. That they lie as quickly and effortlessly as some folks breathe, and that every single person you talk to will give you a different answer or solution -- absolute no one will mean what they say or follow through. And they could care less how much of your time, effort, or money they cost you (I lost $800 worth of food; spent over 7 hours on the phone, talking to over 12 different people, many not even in the USA, being promised things that never happened -- only to be shuffled to someone else; being referred to their own repair companies THAT DID NOT EXIST! (Literally, I called all three of the companies myself because I couldnt wait 2-3 weeks for maybe. One, the guy was out for the next month or so because of surgery -- yeah, glad I didnt wait 2-3 weeks on him; one, they said they stopped working with LG years ago and wished theyd quit telling people otherwise; and the last one - phone disconnected). Yet, I could not get anyone at LG to understand why I wasnt willing to wait 2-3 weeks for someone at one of these 3 companies to call me!!!In the send you to ten different people, all of who will lie to you game (oh, and prepare to sit on hold for 30 minutes or more at a time, just to be rerouted to someone and start all over... again... and again...), I was told they had a repairman in the area and were sending him to my house now. Please hold. Please hold. Please hold. only to waste another hour and be told I needed to wait on one of the three companies. This went on for 3-4 days!!! Meanwhile, I tried to call an independent repairman -- my family actually needs to eat -- and what I heard from professional after professional after professional was a NIGHTMARE. No one would work with LG. LG does not pay their claims. LG compressors break all the time. Dealing with LG is a virtual nightmare. Etc! I finally found a company with a certified LG repairman (He used to WORK FOR LG) who said he would work on the warrantied part and seek payment for it from LG. (LG had already given me a useless approval # which I could use with one of those three companies. Are we really back to calling the unicorns and Santa Claus again -- newsflash, idiots! They dont exist!) Anyhow, after another day of dealing with a bunch of representatives not in the USA, I got a hold of someone who walked me through a ton of steps in order to send a pre-approved service authorization to the company I FOUND -- it would be in the companys email box in 24-48 hours. Guess what? Surprise - surprise. There was no email authorization; they never sent anything; they never called me back; and I guess they just lied at the time.So I finally paid to have the private company come out and check the refrigerator -- bad compressor. Of course, read the reviews -- everyone is saying this, so LG must know it! Well the company tried to get a hold of LG to schedule a date to fix the compressor -- they had my approval # and told LG I had been given authorization to use them and the authorization was supposed to be in their email box a week ago (oh, and they made me call the company and get a bunch of information, including this email address for this authorization email that never existed. Maybe they do this ** for fun??? Anyhow, the company Id hired could never get hold of anyone at LG -- no surprise there -- so finally went through their world-class (world being literal - class being a JOKE) customer service, only to be told that there would be no authorization because *I* the customer had an appointment scheduled for next week with one of those three original companies. ARE - YOU - KIDDING - ME!?! No one ever called me or scheduled any appointment, and as we all know -- those 3 companies were bogus to begin with. What the ** kind of operation is LG running. This is beyond PATHETIC. Its fraudulent. Moronic. Inexcusable. Sad thing is: I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, no matter how large or small, and Ive already told everyone I know to AVOID THE REFRIGERATORS LIKE THE PLAGUE. Good going, LG.RUN - DONT WALK - AWAY FROM ANY LG REFRIGERATOR/FREEZER. Or at least call half a dozen appliance repair companies and ask what they have to say about this product -- youll get a surprising earful. LG has no customer service, and they couldnt give two ** if their customers ever get anything fixed, let alone in a timely fashion. If you have 20 - 30 - 40 hours to be given the runaround, to sit on hold, to be lied to and shuffled, to speak to folks all over the world who will each tell you a new and ever-more inventive lie, then by all means, buy this refrigerator. But if you think any part of it will ever break, then youre on your own. LG should be ASHAMED. And I hope theres a class-action lawsuit at some point because they need to be exposed.

The fridge was only 8-month-old when the dispenser stopped working and the ice maker started making noise. Initial call to LG was okay. Then the headache began. It took them 5 weeks to get someone to replace the part and every time I called, I got someone from India (clearly with an accent). Then no supervisor. Horrible service. First LG appliance I bought and the last for sure.

We purchased two of these dryers from Durochers in Sylvania Ohio. The experience with Durochers was very bad. The customer service was horrible and they damaged our woodwork and cabinets during install and tried to leave it - when it was repaired it was a botch job. However this review is about the dryer itself. Due to a sensor it constantly turns off and does not leave clothes dry, I have to restart it almost three times to get clothes dry. I have tried every cycle. If you have towels it will take all day. Would not recommend these dryers.

We purchased an LG refrigerator and dishwasher at the same time. Happy with the refrigerator except for a problem with the freezer temperature. Then it started leaking. Had it about 2 years. Called the company who sent a repairman. The part was covered but over $1000 labor. Got a GE for replacement.

I bought this washer to replace a 20yr old Kenmore when I moved to my new house. Large loads, blankets etc I was told it would work for all. Within a year there was a recall because it became unbalanced. I had that fixed. Every time I do a large or heavy item this machine goes off balance. It does not stop but goes over and over again from the beginning, wasting water and electricity. In other words I have to do multiple loads and/or stay in the house checking on the machine to be sure it doesnt go into this wasteful cycle. I will never buy a LG product again and in only 3 yrs I am looking to replace this one.

After 1 year, 5 months of light use, microwave broke. Could be the Magnetron, which has a 10 year warranty, but the service call to see if it is the Magnetron costs almost as much as the microwave and if it isnt the Magnetron, well? All microwaves that I have purchased in my life have lasted until I moved or gave them away. LG Microwave? PITIFUL!!!

Bought this washer about a year ago and have had nothing but problems with it! If I could I would return it! It takes forever to balance, sometimes theres almost no water and then sometimes theres too much water! The clothes come out looking like if theyve been stomped on. I COULD GO ON AND ON ABOUT HOW MUCH IT SUCKS! DO NOT BUY THIS MACHINE! I REALLY, REALLY WISH I COULD RETURN IT!

I spent $2,000 on an LG refrigerator in October of 2016. It has not worked since April of 2018. I have made over 30 calls to LG. They have sent 4 technicians out to repair. Each technician has said it is unrepairable and sent necessary paperwork to LG for replacement. I have even submitted a report with the BBB and sent all necessary receipts for fridge and lost food like they requested for replacement and compensation for food lost. LG said they would call back within 5 days and take care of. NOTHING. I have now called 5 times in the last week and even if you get someone to answer - they ask the SAME THING give us your email address so we can send you link to a website to upload your proof of purchase. They NEVER send you an email!! Lies, lies, lies!!! They are crooks!! Their product is junk and their customer service is even worse!! Beware - NEVER buy an LG product!!

Our dishwasher got some problem 2 months ago. We called for help. Some technician came and changed motherboard without identifying the actual problem. We complaint again then they asked us to take the dishwasher for repair to workshop on 30th June,16 but until today they have not returned the machine yet. We called few times to LG and Best Denki but they told us waiting for parts and 2 weeks ago they said parts has come but until today dishwasher is not being delivered. Very disappointed with services. My wife having tough time since last 2 months without dishwasher.

Most of my family has LG refrigerators. We also enjoy the style that LG has that was why we went with them. We like the whole line, so we got the stove, microwave, fridge, and dishwasher. I like the fridges French doors and the way they open up to allow us to access the extra-wide fridge without swinging the door all the way open. Also, it doesn’t take up so much room in the kitchen. LG did a phenomenal job, but I had some issues with the black stainless flaking off. A rep came out to replace the doors, and that was phenomenal. But when they replaced the doors, one side doesn’t shut on its own anymore unless I slam it. I’ve tried calling them back a number of times, but there was no response. That part was disappointing, but the product overall, when it’s set and adjusted right, is phenomenal.

This product looks great and operates efficiently and quietly. The LED lighting provides more than enough to see and find anything in the refrigerator. Changes the water filter and the air filter after being notified by the read outs on the door. Cleaned the coils in back as suggested by the brochure. If any other items that I need to do, let me know. Thanks, GM **.

I am very disappointed at the integrity of the knobs. They look and feel like good quality, but I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together. After almost one and a half year only, now all the 5 valves and burners are bad and thank God I bought the extended warranty which is covering that problem. The only reason I bought this stove was the look and then I assumed that since it is an expensive stove, it must be good. But beware everybody, do not buy this product! I will keep on saying that until they fix my stove either by replacing it for once and for all. But at least I found a nice rep who promised to send me 5 new knobs as they have upgraded those knobs with metal inserts. Lets see if theyll work or not!

I called to ask about the glass door. The only reason I purchased a new stove was the oven door was cloudy. So I bought a new stainless Steel stove. First the door dented very easy and I had to spend 300 dollars to repair a small dent when I had it just a few weeks. Then right before the warranty was up I noticed streaking inside oven glass. I called and was told that it was not covered. I will never buy another LG product!

Excellent value product. After five years of use the refrigerator looks almost new. The ice maker dispenser broke but that was covered by the warranty.

Please do not buy the LG 400+ ltr double door refrigerator even if it is given free. In a bargain hunting, I purchased a double door digital control LG 420 ltr refrigerator and it was buying a huge pain and trouble for me and my family. With almost Rs. 51,000/- paid through my nose the refrigerator is a horrible experience from the month I purchased. The computer chip got burnt out in 13th month and replaced at my cost of Rs. 4300/-, the compressor had to be replaced in 14th month. Compressor again replaced in 17th month. Even after 2 repairs at my cost the compressor makes heavy noise and the customer support has not been able to set it right even after making payments for service. The quality of the refrigerator is completely below par and in an attempt to cut cost the LG has severely compromised on quality. The customer support is horribly bad and an opaque management. You dare it and make any attempt and you do not get a caring attention. Just rhetoric and evading answers. I have lost thousands of rupees worth goods due to the machine abruptly stopping in the middle of the hot summer. I now seriously repent having purchased this refrigerator to save some Rs. 2000/- against its competitor and today hove lost more than Rs.10,000/- in repair and maintenance in just less than 2 years. Add to this the constant tension of the machine going off when we are out on a holiday, it have never been peace of mind ever since we purchased this refrigerator. Contact me at ** to hear my pains and wish none of you go through such horrible experience. Please do not look at LG refrigerator if you love your peace of mind. Even today if you want to see the problem of high noise compressor, please call and visit us. I only wish that no one elses hard earned money should be wasted in buying a bad product of LG double door digital control refrigerator.

The machine was bought from best buy, around July 2013, everything was working fine until 11/18/2013 when it started to leak from the bottom of the machine, there was no error code, it just kept filling up with water and leaking out, at the bottom. It continued to leak even after turning the machine off it was a mess it I hope it hasnt ruined my floor, called LG they thought it might be the sensors coated with detergent scum. So suggested I run vinegar through machine…We did, it did not solve the problem. We called best buy who sent out a repair person within the hour. He discovered after removing the back panel that the little clear hose that is connected to the tub and connects to a small drain tip that is connected to in the back of the machine had be pulled loose. The hose did not have a lot of give, so when the basket rotated it pulled it off. He gave it a little more slack, and it seems to be holding but we will see what happens… All in all, the machine has been working beautifully. I do not use any detergent on my clothes and they always come out clean and smelling clean. So when they say you need very little detergent I can see why. We also bought the matching dryer which is also fantastic…I called LG and let them know what Best buy found so they could notate, and make some changes. I will keep you updated on any other glitches.

Refrigerator Envy: that’s what our friends said when they saw our new LG refrigerator. NO MORE! Problems began the first year, and five years and many repairs later – most we paid for; LG covered a few – the problems have simply worsened. We’ve lost hundreds of dollars in food waste, spent over $800 in “repairs”, and endured countless inconveniences as a result of food freezing in the refrigerator. We now keep fruits and vegetables in our sixteen year-old garage Whirlpool. The design flaw, we’ve been informed, is known by LG and has been addressed in their newer models.Most recently, beginning 8/1/2019, our numerous emails to LG’s escalation team and to their VP of Customer Service have had no reply whatsoever. LG is unwilling and/or unable to follow up on their promises or our correspondence. We wonder if another “private message” would likewise be ignored. We have lost respect for LG. We would neither consider nor recommend the purchase of an LG product to anyone.

It was a good deal. The other brands were white but I wanted the very trendy brushed aluminum look. It was also at a store where I could get 5% cash back on my purchase so that was very nice too. I really like how cold it gets. It has a little drawer for my veggies which is also a good thing to have. I enjoy using my fridge because it is well made and is a great color. Would like it to have Bluetooth or wifi so I could connect to it. A screen would also be very cool so I could display family pictures and videos for my guests to see how cool my family is.

I bought a $3,000.00 refrigerator in November 2018. Not working for 5 days, customer service giving me the run around. Cant get an appointment no matter how hard I try. Shame on LG not standing behind their products. Last time me or anyone in my family ever buys an LG product. Dont waste your money.

I have had this washer for 14 mos, am ready to take a hammer to it! Leaks all from under! Floor constantly wet, clothes are not clean and are wet when you put them in the dryer! HD offered me 100.00 to go towards another washer! Really! I just paid you 1800.00 for this set! Very upset and ready to cry because I cannot afford another washer! I will be glad to join a class action lawsuit against this company LG!!! I refuse to talk to a foreigner about my problem but will be glad to talk to my attorney!

Along with an LG refrigerator which I have already discussed at the same time, I also bought an LG washer and dryer. All the LG appliances were rated high so we felt they were a smart purchase. Not so. After 2 years, the washing machine needed new bearings with a cost of $700.00 to repair. Now, there are only two of us, no children so we barely use the washing machine. For this machine to work only two years is clearly a manufacturers defect. The LG engineers are designing these appliances not to last and they dont. I called LG customer service and they could care less about my problem. They basically told me to take a walk. I will never buy anything from LG again.

We decided to replace our stacking washer/dryer with a new front loading combo. While there are more features than you can shake a stick at, there is a nice electronic tune that plays at the end of a wash and the wash seems very efficient, the dryer is less performant. The standard dry cycle seems to take 6 hours and even though there is an option to dry for less, anything under 2 hours and the clothes are still wet. I'm still happy overall with the purchase - I like the easy-fill detergent/softener drawer, the build quality of the whole appliance and the large drum to hold the clothes so I would definitely recommend it to others.

Me and my husband recently bought a LG fridge. Remind you not cheap $1,000. Bought this frig on Aug 15. Received on Aug 30th 2016 and it is here Sept 9th. My fridge took a crap on Sept 5. Calling the company. Oh rest it by unplugging it or reset coldness inside. Did this 3 days in a row. My food in the fridge is no good. I have kids and a baby here. Called for service. 2-5 business days for a repair company in my town to make a date to come fix it. BS. I want my damn money back plus money for my electric bill to bring in a mini fridge to keep my now rebought food. Im so damn not happy. In my opinion I think its time for a Attorney. I will NOT lose out of $1,000 for a crappy fridge I can not use.

Extremely unhappy is a understatement! Started rusting after a couple of years surrounding the bleach dispenser and now at just 5 years old it is continuing to rust around the entire washer to the soap dispenser. Ive never seen anything like this happen ever in any washer Ive previously owned. Not every cycle washes correctly! I would call it a manufacturers defect but LG does not see it that way! After this experience I will never purchase another LG product again!

Our electric glass top range/double oven stove is the worst ever! The knobs are SO sensitive and we have accidentally kicked them on numerous times by leaning against the stove when gathering in the kitchen and even by reaching up into the cabinet or microwave that is over the stove and hitting the knobs with our stomach or hips. Thank goodness we have always been home when this has happened and have been able to quickly address the melted cutting boards (2) and scissors that have been on the stove when accidentally turned on. Also, were very lucky that our dog knows better than to jump on the counters when we are not home or else I could see him turning on the stove and burning down our house with himself in it. I have called LG multiple times about this and each time I am assured someone will call me back but still no return call! To make matters worse, SafetyFirst brand makes knob covers to childproof these types of stoves, but LGs knobs are too large for the standard protectors. Its like LG aims to get a good laugh at peoples houses burning down because of their faulty products! We really wish we got a Whirlpool!!!

We purchased the LG refrigerator on 5-11-2006. It is a double door.Now, on the outside of the freezer door, I can see the water spots. I want to know the reason. Kindly help me.

2 year old machine rusting all along the join at the bottom of machine. When complained and sent photos told rusting around dispenser not covered as powder it is corrosive. It wasnt anywhere near the dispenser. That said, your product is not fit for purpose then, its washing machine it has washing powder in it!. Now we are told it is poor maintenance on our part and not under warranty. Quality brand? I dont think so. Your attitude to customer complaints is to first blame it on the customer. Your product is not fit for purpose, if it rusts that early its a washing machine.

In 2013 I purchased a set of LG large capacity washer and dryer. I was excited when I got my new machines. At first I was amazed, as it did not seem my clothes had been washed so clean and dried so efficiently in years, compared to my old washer and dryer. After a few months, it seemed the washer would stop itself more and more often, with a UE flashing on the screen and required opening the machine and rearrange heavy wet clothing until it would spin through. About that time I received a notice of a recall that affected my machine. I called the recall hotline number and a technician was sent to replace the faulty parts. This solved the problem with balance and wash cycle, but left the washer with few choices for temperature. You have the choice of warm/warm, regardless of the setting other than tap cold. Cold/cold runs warm/warm. At least the machine was operating and cleaning the clothes. I was told it may happen again and that, if it did, to keep the number for the recall hotline. I have always made a special point of taking large blankets or anything other than regular clothing or bedding/towels, to a public laundry.Recently, once again, the machine has been throwing the clothing to the side and refusing to complete the load without the struggle of reaching in and rearranging the load, reading unbalanced several times before the load would finish. The last load I did was two regular bed sheets and a few wash clothes and it stopped twice before completed the cycle.I called the recall hotline from my paperwork and a tech was sent to our home, today. I was at work, so my husband greeted the repair technician. After trying the machine on its cycle, running on empty, he called me at work to tell me it tested normal. I assured him it was far from normal. The technician proceeded to tell me it is very important with this delicate machine, to only wash light loads of the same clothing, such as sheets only, towels only, light cotton with like size and fabric and jeans or heavier clothing, with only a few at a time and no other clothing. He stated he wanted to run a load of laundry to test the machine.My husband started putting clothes into the washer when the technician stopped him and told him to select only a few items of like size and fabric. The technician ran the load and called to inform me the machine had no problems and he was closing the ticket on the repair. I told the repairman to go home and ask his wife if she would be satisfied to do her laundry under the specifications he was informing me, this delicate machine (large capacity, supposed high power) requires. All of this to say, LG does not stand behind their product, the parts are sub quality and the massive recall on this machine only served to put a band-aid on a major problem. The machines should have been replaced and the customer should have been satisfied, instead of spending $850 on a machine that has lasted a total of 3 years. Do not buy LG, unless you have money to burn.

We purchased LG French Door refrigerator 2012. Every year we have had service. I keep paying a fortune for the extended warranty increasing the cost to over $3000.00 now. Now the compressor went last Monday, and a week later, they cannot even tell me when the part will be in, it is on back order. I explained to several people that this is our only refrigerator. We lost everything in the freezer and refrigerator with the exception of some items that fit in our outdoor camp size refrigerator. We have been buying ice, for the cooler to keep milk in the house. Today they still cannot give me an ETA on the part. This is offensive, that you pay good money to purchase the product, good money to insure the product, and then you wait and I was told it take weeks. No loaner, no replacement. I WOULD TELL EVERYONE LOOKING AT REVIEWS, do your homework, do not purchase LG.

We purchased a condo 2 yrs ago with a Kenmore French door refrigerator. We found out the fridge was made by LG. Shortly after moving in the refrigerator quit working. We lost a lot of food. It took forever to get a repairman out and had to spend money on eating out and take out food. We were told it was a computer part and it would takes weeks to get the part. Literally we went the entire summer without a fridge. It worked for a while and now it is not working. Was told by a repairman that LG is the worst fridge anyone can buy. He has many calls on this brand (LG)... We lost more money on food bc we had to unplug fridge for 48 hours and plug in for another 24 to get to temp. It held temp for 5 days and is breaking again temp in fridge. Now 57 & climbing. Will never buy LG anything. Please advise if CLASS ACTION SUIT.

I just want to affirm what a piece of junk LG 3-door refrigerators are for prospective buyers and what kind of service LG offers in regards to products manufactured by them.

I love this refrigerator. It has so much room. One of my favorite parts are the adjustable shelves. It has two vegetable drawers and one large snack drawer. Bottom freezer is nice as well. However, the ice maker is a little slow to make ice but not that big of a deal. Overall this has been a great addition to our home.

We had our kitchen remodeled 5 years ago and none of the appliances (several different brands) have been stellar. However, I will never purchase another LG product again because of our LG refrigerator.Within months, the ice maker hose failed causing a leak every time we accessed the in-door water dispenser. When our wood floor started to bubble up, we then realized something was leaking. The hose was replaced but within a few months, another leak started. This has been a constant problem for the entire 5 years we have had it. We just discovered a new leak but this time it is coming from underneath and on the opposite side of the refrigerator so we are not certain if this has anything to do with the ice maker.LG and Home Depot, where we purchased it as well as an extended warranty plan, have been a huge disappointment and we will never purchase an appliance from either again. The extended warranty only covered major parts after the first 18-24 months, so it was of no help after this time frame. Also, the process of getting someone out here to repair it, was inferior. I had to call the main headquarters of Home Depot. They in turn would have to set up a repair order with one of their contracted LG repair companies.Home Depot would then contact me back and give me the number to call. I would then have to arrange a time for the repairman to come to the house which always took a week or more. Once they came, no matter how clear I was about the problem and where the leak was in the hose, etc., they would always have to order the part which would take several weeks. They would then call me once the part came in to set up a time to return to repair the refrigerator.Consequently we would be without our ice maker working for up to 8 weeks. I share this because even the LG repairmen are inferior or they are overworked. I would love an attorney to contact me since our hardwood floors have been ruined over the years due to the repeated leaking.

We did not have a lot of options based on the size opening we have in our kitchen and it was the one the best fit our wish list of features and style but that would not involve us having to uninstall cabinets in order to make space. I like side by side doors with the freezer on the bottom. The special compartments in the side door are also a good feature that I didnt know I needed but now wouldnt want to be without. The one thing that I would for sure change is the door alarm timing. I would want to keep it the same for the freezer but wish that we would have the option of making it a little longer for the refrigerator doors. Its not even enough time to grab all the ingredients we need or to put away a full load of groceries.

So I bought an LG Top Loading Washing Machine, Model # WT1101CW in June of 2014. After about 6 weeks the washing machine started getting uneven loads, on small batches, normal-sized batches, even just a table cloth and placemats. This now happens about 60% of the loads, if not more often. It fills with TONS of WATER multiple times in an attempt to balance an already balanced load (I take several minutes now to load the washer to make sure its perfect) and has skyrocketed our water bill. High efficiency my rear end. I was in contact with LG and they said its normal. Normal to have a high efficiency washer raise my water bill by 300%? NO thanks. NEVER buying an LG Washer ever again. Can I please have an old-fashioned, non-energy star washer that just works and cleans and has no computer parts in it?

The new LG replacement water filter cartridges wont fit in this 2019 LG fridge because the cartridges are off in the area where you screw it into the fridge. Like a defective bolt that wont seat into the nut properly, the replacement LG filters wont turn and create a seal anymore leaving you with no water or ice cubes and a watery mess to clean up.

We purchased our LG linear compressor refrigerator 3 years ago along with a LG gas stove with double ovens. Last year the ice maker broke and the upper oven igniter went out. Now the compressor has gone out on the fridge. It leaked water all over my hardwood floors. Of course everything is out of warranty. Im so disgusted with LG. These appliances were part of a kitchen renovation from Home Depot. Never, ever again!!! My husband was able to fix the oven, but after reading all the negative comments, we are buying a new fridge and tossing the LG. Enough is enough. I hope the class action lawsuit in Illinois is successful.

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

Love the door compartment with Interior lighting and the outside window. Also love the pullout freezer on bottom with side by side refrigeration on top. Seems roomier than others with four drawers and multiple shelves. Shelf configuration options are helpful, and this LG seems more convenient for use on a daily basis. The stainless does show dirt or spots on the exterior, but it cleans easily with stainless cleaner. The beeper that sounds when door is inadvertently left open is also a plus. Ice maker works pretty well w/ crushed and cubed options. Have not used all the bells and whistles as a “Smartfrig,” but very satisfied overall.

This is by far the worst dishwasher Ive ever owned and was the most expensive one! The tines constantly collapse and allow the dishes to tip over. The soap dispenser door is tricky to get closed. Sometimes it wont dispense at all. If the door does come open usually only half the soap is dispensed. It doesnt clean anything. We practically wash every dish before loading, and when you go to unload, half are still dirty. The upper rack will not hold any sized glass or cup well. They constantly tip over. This dishwasher has broke more glassware than you can imagine. The lower rack doesnt want to roll in and out without coming off the track. I hate this dishwasher.

I purchased an LG refrigerator March 16 2019. The fridge makes a lot of noise, sounds like an owl and lots of banging. Freezer stopped working and I had the repairman here on Tuesday and he said it is fixed and that the fan was plugged. 2 days later the freezer and fridge are not working and I have thrown out all my food twice as I replaced it after the first service call. Now I have to wait again for a repairman. I called Home Depot where I purchased it from and they said I have to deal with LG. I am not a happy customer and I think LG should be replacing my fridge and refunding my food costs. I am now a week w b mg sf banging.

LG is supposed to be one of the top-rated for reliability but Im disappointed that after two years, I started having problems with my LG refrigerator. I didn’t expect that. It just stopped working and the lead time for getting somebody in here to repair it was ridiculous. I had to do three repair jobs which took about two months. It would work off and on so the food would get all defrosted and Id throw stuff out. Id reset it and the fridge would work for a little while then the same thing would happen.The contractors that came were good but the first repairman didn’t fix the problem. I told the service repair people that the guy told them that a part needed to be replaced and to order that part. It turned out they did not order it. So, that delayed everything a lot ‘cause they didn’t do what they were told and they didn’t listen to me. The second repairman who was an authorized LG service guy told me that the first guy diagnosed it wrong. The second guy figured it out and fixed it. The refrigerator is working fine now but its making a little bit more noise than it ever has.

Model number LFC23760ST. My wife and I purchased this refrigerator with French doors and bottom freezer at Best Buy at the recommendation of the sales person. It seemed to be a good refrigerator until we used the ice maker. The ice maker is designed very poorly. As the ice cubes begin to build up in the container the ice begins to fall out of the back and underneath the freezer drawer and causes the drawer to get stuck. This happens on a constant basis whenever the container gets close to being two thirds full. Another downfall of the refrigerator is the crisper shelf and Im sure that all the other glass shelves have similar problems. From what I am able to determine the shelves are made of tempered glass. This is the first time I have taken the shelf out to clean. I did not take the other shelves out to clean, just the crisper shelf as Ive always cleaned them in place. I first left the glass shelf sit for about 15 minutes while I cleaned out the inside of the refrigerator and other parts. I then began to wash the glass shelf with lukewarm soapy water, and then I rinsed it off and let it stand for about seven minutes. There was still some water on the glass so I decided to wipe it with a clean cotton hand tower. While drying the shelf the action from slowly and softly wiping the shelf of remaining water it made squeaking sound when a glass window is being wiped clean. Then all of the sudden the glass shelf exploded on the third or fourth squeak. I mean, the glass shelf literally exploded and shattered. It did not shatter in place as a person would assume. I had glass all over the sink, counter top, all the way onto the top of the range, onto the window sill and all over the floor in all directions with the glass shards being about five feet away. I even had shards hit me on my body, arms and face, but luckily none got in my eyes. As a handy man who cleans many apartment units and replaced appliances, Ive cleaned over a hundred of refrigerator glass shelves and never once had this ever happened. Guess I should have taken pictures and send it to LG. Now I have to replace it and its over $50 but Im going to call LG and see what they have to say. If you have ever seen an opera singer singing and breaking a glass, this was similar except on a larger scale.

Potential fire - The refrigerator light stayed on after the door was closed and melted the entire temp control unit, which also houses two light bulbs. We smelled smoke and determined it was the unit mentioned and disconnected the light bulbs.

I am going on the 3rd week with a broken refrigerator that is 1 1/2 years old. I have had a service person out from LG two times (yes, it took 3 weeks to get someone to my house twice) and they have not fixed the problem yet. I have two parties this weekend and have no fridge. The customer service is just terrible. When I was looking for appliances I spoke with 2 different sales people who highly recommended LG. What a disappointment. I am so sorry I did not look at the reviews before I purchased 4 LG appliances.

It was on sale and I had the extra money at the time and I have to take advantage of the sale at the time so I went ahead and bought it. Sleek general design and finish to give me the feeling of middle class home and in that case reminds me to do a little better so I can get the smart fridge again. It even suggested things for me and was just all around wonderful. I really do miss having the ultimate control not just a fridge.

Right after 1 year warranty, my washer which is upstairs flooded my downstairs. Often people think it is a bad hose. Brand new house and everything. The rear tub assembly was at fault. Just a faulty machine, lucky us. They had me running circles to try to pay a claim. Finally I just paid out of pocket to fix downstairs ceiling, electrical etc. The washer continued to be a problem, rusting on the side near the top and we would see some water running down the side. Repairman said he sees this all the time. Water will spray out the seam near the top. NEXT, Dryer runs when door is shut continuously. Just spoke to a woman who lost her whole house to fire with same problem. Going to buy simple Maytag now.

Ice maker started making dirty ice. No filter on fridge, problem was ice maker corroded. Ordered a new one and one year later same thing has happened. LG will not replace for free or discounted price. Cant imagine we will have to buy a new ice maker every year!

Purchased product for new home in early 2015. Two and a half years later, (before the fourth of July holiday), it died. Stopped cooling. Waited for several days, since repairman came to our area once a week. But that was just the service call. After close to $1,000.00 in labor, service call and tax, one week later the repairs were made. Refrigerator worked until lo and behold two years later almost to the day, the same issues occurred. JUNE 13, 2019 to be exact. This was a Wednesday and of course the day service is available in our area is Tuesday, we waited a week for the service call and a second week for repair. Compressor and several other parts replaced again. As the repairman was getting ready to leave, the fridge DIED. He stated he knew something was really wrong with our unit and claimed it unrepairable.Enter LG. No you need to replace the heat exchanger. It is now over two weeks since this repair and still no fix for refrigerator and it is Wednesday so you can bet no resolution until AT LEAST next Tuesday if at all. Mind you we are under warranty for parts and labor which we should have been two years ago also. We will never and will advertise to all the new builds on our community website to stay away from LG Refrigerators. Spent over 2 hours on the phone with LG service and no help whatsoever. So bottom line --- Dont go the LG route. Buy American.

We bought the above LG washer new at Best Buy on 3/16/14 along with an extended warranty. It wasnt delivered until 3/29/14. We ran it for ~2 weeks when on 4/13/14 it began spraying water all over our floor from the bottom right of the machine. I immediately called Best Buy about a return. Their policy is only 15 days. They count that 15 days from the date of purchase, not delivery. (Let that be a warning). So we only had the washer in our house and running for a few days before the return period ended. They would not honor a return and told us we had to go through LG. From there it got much, much worse. Have some patience to read the rest of this and you will get the true feel for LGs Customer Service. Pray you never have a problem.You can see in the attached transcripts that the repairman that came out basically saw a non-fixable problem and tried to the LG to condemn the unit. LG wouldnt do it as they saw it as repairable. Our repairman said all other companies he deals with would take the repairmans recommendation and replace the unit. He warned us that LG is different and that they would fight tooth and nail to not have to exchange the unit. Afterwards, I contacted LG customer service on the phone and was placed on infinite hold two times. I finally resorted to the chat room option. Read the transcript to get their idea of customer service. We had been without a washer for 2 weeks at that point and LG did absolutely nothing to help. No replacement, no loaner, no stipend towards a Laundromat, coupon, or even an apology. What we got was we have 30 days to fix it per our warranty and it sounds inconvenient for you. There was zero attempt at trying to appease us as customers. The 2nd round of parts came in, and sure enough as our repairman said, they didnt solve the problem. It was now 4/29 and we are livid to still be without a working washer after spending over $800. He provided them copies of our receipts and LG stated they would start processing an RA (return authorization review). We were told we would hear from LG in a day or so. A few days went by, I tried calling LG again. No response. Emailed. No response. Finally, managed to get hold of a Customer service manager. They told me they had 3 days to process an RA. I told her it had now been over a week. She didnt know what to say. She also stated they didnt have copies of our receipts. They did, but I resent them again. Now go to the next email string.Today, my wife called again. LG said they didnt process anything because they didnt have the receipts. I had to provide them a THIRD TIME. We were then told it will take 3 working days or more to process the return through Best Buy and about another week to 10 working days before they will arrange for a replacement unit. That does not count time for delivery. They still dont care and wont help in any way. So we are looking at being without a washer for about 1-1/2 months or more. We are still scrambling to get laundry done. I will be looking to get the photos taken by our repairman showing the gap in the machine and post them once received.Consequences? My wife has been traveling 20 miles each way to her mothers house ~2-3 times per week to do laundry. A few times she has gone to a local neighbors house. I have had to leave work early and take personal time to travel 30 miles (45 minutes) on 3 occasions so far to deal with the service calls. Hours spent on the phone and the Internet trying to reach resolution. Inconvenience. Frustration. Strained relationships with relatives. A mess on our floor that I had to clean up. About 1-1/2 months without a washer after spending $800 on what was sold to me as a supposed functional unit.

We purchased this oven in February 2016 years ago and it stopped working properly several months ago. Now the oven temperature does not get hot enough even when raising higher than the normal range. We cant bake anything properly with it because at best, it takes twice as long. Also, this oven has never been easy to clean as advertised. We have found that we have to work just as hard as we did with our older models, and with chemicals to get it clean. It has been a discouraging experience to have purchased a model that was a supposed upgrade only to have it not working in less than 2.5 years. Unfortunately, the warranty was only for 1 year and we did not purchase an extension.

We bought our LG range from American in 2008, and just months after, the knobs began to pucker and wrinkle. American had gone out of business by then, so we called LG. They said $60+ each for replacements - there are 5 knobs. We decided to live with it until we could find something quality and less expensive, which we havent. Now the chrome-colored wrap is peeling off to reveal a plastic knob...and the High-Medium-Low is on the wrap! The range has otherwise been fine, but cheap knobs will cause us to seek another range.

Always shaking as unbalanced. Have found greasy looking debris on clothing and a tear in brand new sheet set??? Help. What is causing this?

I bought an LG refrigerator with two doors side by side and two freezer doors underneath from Best Buy at west farm mall in Farmington, Connecticut three years ago. The new fridge price was $2,100. Last month the fridge stopped working. Do not know what the problem is. Reading all the reviews with the same problem, I was wondering if I should even call the repairman and spend and lose additional money on this lemon of a refrigerator. If anyone is filing a class action law suit, please let me know.

We bought our 4 door LG refrigerator in 2015 when we remodeled our home. It is by far the worst appliance purchase we have ever made. Weve had the compressor fail and replaced early on, then the ice maker was replaced, then one of the glass doors cracked, and now the compressor has failed again. In both cases when the compressors failed, we have had to throw away the entire fridge full of food, which is very expensive for us. I understand that the technology in newer refrigerators may be more sensitive, and life expectancy may be less than what they used to be, but this has been an inexcusable experience with a very expensive appliance.

LG Refrigerators has the only model I found that would hold 4 one-gallon milk jugs in the door, freeing up space on the shelves for other necessities. Also, the freezer is huge.

Absolutely disappointed with this stove. We bought it because of the good review. It have nice features, but it is always defective. We had the technician four times during the warranty period. Now the warranty is over, and still need him on a regular basis. Every appointment is scheduled weeks later, which is very annoying. (imagine 2 weeks without oven). Among the CON of this oven- Automatic cleaning burn the fuse, every time... unless you move the oven 3 feet from the wall, suggested by their own technician (Gee, we are in 2019!!!). The induction burners have an intricate inside panel, when one is defective 2 or 3 stop. They were supposed to be independent. Every time you open the panel, one of the button break. And most of all, the service is horrible, from the long waiting time on the phone, to the unacceptable delay for the technician visit, to the technician fees... And ability. Please do yourself a favor, choose another one.

Our $ 2400 LG French door refrigerator and freezer was delivered on Feb 1, 2011. It died on 12/14/11. Its been 27 days since our ice maker stopped, then the freezer, then the refrigerator. Lost hundreds of $ worth of food and medicine. Customer service with the repair co. is a joke. Every day its a different reason why they cant get to us. LG is waiting for them to call or they are waiting for LG to OK the extended warranty. And we even have two service contracts, one with Home Depot and one with LG. I guess we are just at their mercy and have to wait.

I purchased my LG washer (WT5001C) at my local Home Depot on 7/2/2011. On 2/6/12, it wouldnt spin out the water. I called and they gave me the phone number of A & E Services. I spoke with them on 2/27/12 and they couldnt look at it until 3/8/12 when they told me the motor and the mainboard in the computer were gone. They said it would take another week and a half to get the parts (if they were in stock) because they were coming from Korea. I dont think I would ever buy another LG product!

We purchased 3 high end LG Appliances for our home 6 years ago - each has broken down so far. Now the fridge is broken again (exact same problem I paid to fix 6 months ago) and LG refuses to stand behind their repairs or products. This is outrageous for a company such as LG to take advantage of customers and collect repairs costs on an ongoing basis after they have sold their products. Please consider any other brand (even a cheap one) before LG... they are a bottomless money paying pit.

Bought my fridge in June of 2014, the freezer stopped working in July or August of 2014. We have had repairmen visit almost weekly for 3 months. Now both the fridge and freezer dont work and I have paid LG service $225 out of pocket to waste my time. When I call, customer service representatives scold me because my fridge is out of warranty and they often disconnect me. The technician told me that a specialist has to deem the fridge not repairable and when I call to ask for a specialist, customer service tells me that all technicians are specialists. They are great at giving the runaround. Customer Service told me I should consider hiring a 3rd party vendor for repair service (and pay them too). I was provided 2 vendor phone numbers. Thats LGs way of saying we stole your money, stop bothering us. LG only sends repair confirmations if you schedule an appointment online. They hide records of follow up visits and there are no records of repair visits scheduled by phone. This makes it difficult to seek recourse through the small claims process which is the intent of withholding documentation.

DO NOT BUY AN LG COUNTER TOP REFRIGERATOR FREEZER AT ANY PRICE!!! On Nov 3, 2013, I purchased an LG refrigerator-freezer model #LFC21776ST, Serial # 308TRJL49636. An extended warranty was also purchased to service this unit from New Leaf Service Pro, located at 909 Lake Carolyn Pkwy Suite# 900, Irving, TX 75039.On February 2, 2015, I reported to the warranty company, New Leaf Service Pro, that the freezer was not working, and that the automatic ice machine was not functioning. On February 6, 2015, a technician was sent out. He wrote up the issue that he adjusted the temperature controls. On May 15, the same issue was filed with the warranty co. This time, the technician said the ice bucket was not sitting correctly and that was why the ice was not forming. The very next day, I contacted New Leaf and told them that the freezer was still not working and the ice was not freezing. They told me to unplug the unit and replug it, and also to flip the circuit breaker. Again, on August 1, 2015, the same issue was occurring and I contacted New Leaf and asked for a new company to come out. They refused and said they could not change the service company in the middle of the issue (thus stating that it was the same issue all along). On Aug 6, 2015, once again New Leaf sent out a technician who said the computer board needed to be changed. After waiting 2 weeks for the part to be delivered, a 4th repair call was made on August 22, 2015, a fifth service visit was made and the computer was changed. THE UNIT STILL DID NOT FREEZE!After 5 failed attempts to repair this lemon LG refrigerator-freezer, the service company refused to replace the unit and finally sent out a new service technician for a second opinion, for a 6th attempt to repair this lemon. By this time, I had been without reliable or functioning freezer service since February 2015. I had to discard hundreds of dollars of food. This time, the repair company said it was the compressor that had to be replaced. Even though the compressor was covered by LG for 10 years under the manufacturers limited warranty, they refused to deal with this compressor failing because I had the extended warranty. The extended warranty company said they would not repair it unless I signed a damage waiver for them to enter my home (meaning that if they scratched my flooring or damaged a wall, they would not be responsible). I finally ended up removing the unit from the warranty company, and I am now on my own. I still do not have a functioning freezer since February 2015. Do NOT buy an LG unit and do NOT cover it with an extended warranty from New Leaf Service Pro.

I bought a dryer in spring of 2020 and since then I have bought probably 10 replacement lint traps because clothes get caught on the traps and breaks them then it gets clogged with Lint and we have to take a vacuum and suck all the lint out because we get a D80 or D90 code and the clothes dont dry. I am gonna have to buy a new dryer because of this problem. I definitely dont recommend it.

On 4/14 I contacted LG Direct Service regarding my refrigerator not cooling. The refrigerator was no longer under warranty so they suggested some local service providers. At this point the service rep offer me a service contract for the unit, explaining that I would have a 60 day service contract for a cost of $365.04 and they would send a technician out to fix the unit on 4/17 between 8:00 am and 12:00. On 4/17 the technician was a no show. I contacted LG Direct Service regarding the matter. That had no answer for me and kept referring me to Assurance, who apparently is a third party to actually held the service contract that I thought I got from LG Direct Services. This whole time I had been dealing directly with LG as implied by the name. In any event, Assurance informed me that he was only service provider in my area, and that they would send another request to him. So I was told now that the technician would be arriving between 8-12:00 on 4/19. LG Provided me with the number of the provider so I attempted to contact him on 4/18 in an effort to confirm the appointment. After numerous attempts with no answer other than a recording with a full mailbox, I contacted LG Direct Service again. I explained that I could not contact the provider and needed to have this appointment confirmed. They attempted to contact the provider but had the same response that I did. After 2 hours of mostly being on hold listen to a recording tell me over and over again that they know how valuable my time is, I am informed that the guy will not be coming tomorrow. He rejected the request for the service. It turns out he rejected the first request for service as well. So the appointment that LG Direct Service told me I had, never even existed. No phone call or e-mail to let me know. So I took off of work for no reason. Had I not called on 4/18, the same thing would have happened. Now LG just keeps trying to pass the buck onto Assurance. LG tells me that the technician that didnt show is the only one they have in my area even though they had already given me the names of three other service providers. The fact is he is the only one that is on the Assurance list of providers. As a result they now say they can no longer repair my refrigerator. So instead of paying $365.04 for the repair it is now going to cost $900. LG totally misrepresented the service contract of actually being an LG product. I have repeatedly asked LG to stand by the contract they sold me and get another authorized repairman to fix it. They have gone so far as to tell me that they dont have anyone who can make the repair in my area. It should be against the law to sell you a product under the representation that it is their product and not a third partys. The only people I spoke with and was invoiced by was LG Direct Service and they should have to make do on the contract and get my refrigerator fixed and not just offer to cancel the contract and return my money and then have to pay more to someone else. Just for the fact that between time off of work and the 4 hrs plus I have spent on the phone with them should be enough to make them want to do right by the customer.

I purchased this washer (WT4801CW) new in December 2011 from Home Depot. I have been happy with it until just recently when my washer just stopped in the middle of the wash cycle. I tried to push the power button to re-start the load but the display was dead - no lights, no sounds - nothing! The lid was locked and would not open but my husband figured out how to get lid to open. We manually had to wring out all the towels I had in the washer and then dip out all the water. I called LG but all they told me was that since I didnt buy extended warranty they couldnt help me.Apparently the guy I talked to at LG wasnt in the US as he had no idea how to pronounce Louisville and asked me what KY stood for. My husband is quite the repairman and was able to figure out that the fuse on the noise reducer was bad along with having no power on the main Power Control Board. It cost us around $160 to replace these parts and thankfully my husband was able to do all the work himself. LG stands for Lifes Good, but apparently this is a joke on us!

After reading numerous positive consumer reports over a year ago, we bought a front loader LG washing machine. I believe the reviews were all a hoax as this washing machine is garbage. As many other reviews state, the clothes come out smelly and not cleaned. It takes 3 hours to do a load of laundry as I have to keep re-doing the cycle and adding extra rinses to get the suds out - and I use the smallest amount possible of the detergent. DO NOT BUY THIS MACHINE.

The LG refrigerator was energy efficient, stainless steel with side by side doors. I liked the refrigerator size. The ice maker features were nice. But the pullout freezer would get full fast. The filter needed to be changed too often. I wish the freezer was bigger. I had to buy another freezer because the freezer was so small. Not enough space. Sometimes the food in the freezer would defrost. And the freezer on the bottom wasnt very big and would filled too full. But I really just liked the way the refrigerator looks. It is a sleek looking piece of equipment. I did wish it had a few more luxury features. But, overall, it was the best bang for the buck. It had good reviews, had a good price and it was attractive. Id buy the refrigerator again.

I have call Sears Home Service to repair my LG Refrigerator and the repair service told me that the LG refrigerator is unfixable. Did not know that LG ref. are disposable. No more LG product for me and my family.

I have an LG microwave that I bought in 2013 at Sears. Yesterday I was using the timer when I heard it turn on. I tried turning it off but nothing worked until I unplugged it. The unit was hot to the touch. If I had not been home when this happened Im sure it would have started a fire. The other thing that scared me was I was able to open the door while the unit was running which left a funny taste in my mouth for a few hours. Im not sure I have a receipt but if I can find one how would I submit it?

LG front-load Tromm washer is the biggest waste of good money a home owner can spend. In 2006, company said we were using too much laundry soap so we cut back to 1/4 of the recommended amount from 1/2--no difference. The mold continued to grow despite bleaching, drying, etc. I gave up! LG sucks. Rubber ring is stained with black mold, all it does now is hold up the in efficient dryer.I am now using my old Kenmore top loader that is in the garage hooked up to laundry sink.

The LG Refrigerator that I have now was already in the house when I purchased it. The compressor completely went out and we were without a refrigerator for a little bit. On the manual, theres an LG number to call for warranty, and the labor and parts were covered. It took LG about a week to fix the refrigerator. The reps came out and replaced a part. Then, they discarded another part and they had to order that. We had to wait a few days for that to come in. It has no issues now that it has been taken care of.

The compressor went out on our fridge. After calling, LG moved quickly on repairing. The technician was knowledgeable and professional. Soon he made the repair and we were operating again. Great company and great service! Could not ask for more from a company.

Hello to all. YET ANOTHER customer affected by this garbage LG is allowed to sell in the USA. I purchased in 2011 so Im out of warranty but the parts are still covered. Well it took 5 weeks to get a part sent. LG authorized tech came in with a $1,000 bill and a little Google search proves they are bad parts. Leaking freon leaking water that generated a sheet of ice under freezer trays amongst a kitchen floor destroyed by 1 product. Terrible quality products.

I purchased the stove from Home Depot on March 29, 2011. My kitchen remodel was completed two months later, making the actual age of the stove approximately four months old. I dont cook on the stove often and only used the oven this one time. I placed a tray with dinosaur breaded chicken pieces in the oven at 350 degrees. Five minutes into cooking them, I heard glass shatter. I ran to the kitchen thinking a window had broken. I looked at the oven and the inside glass had shattered. I waited the weekend and called LG service on Monday. A service man came on Tuesday (Granville **). He came late. He trudged through my house with mud and looked at my paperwork for the stove. He poked at the broken glass and tiny pieces fell on the floor. He took pictures, closed the door, took a picture of the serial number, kicked the tiny of pieces of glass off his work boot and proceeded to leave my house. I stopped him and asked if the repair was getting done today. He said something about the LG company. I said, “Could you please tell me if the repair is getting done today?” He said, Call the company tomorrow. I said, “Tomorrow, I want my stove done today.” He said, Call the company. I cant do no more. I immediately called LG and they said, Werent you told to call tomorrow? I said, “I want to know today.” They put me on hold and said they would call the service man. When they came back on the phone, they said, “The service man notified us that it was negligence on your part that the oven glass broke.” Was it on my part? I put something in to cook. The glass shattered only on the inside pane of glass and blew apart into tiny pieces that flew all over my floor when I opened it. And I have a small child that could have been badly injured if he was playing near this monstrosity of a product. A service man came, poked his finger at the broken glass and more pieces fell on my spotless floor. He kicked his heel to make the ones on his boot fall off onto my floor and walked away leaving them there. And Im into day six without a stove and your company is telling me I can get it repaired if I pay for it. Should I pay for it? I dont even think this stove is safe with new glass. Something caused that glass to blow apart, whether the thermostat let the temperature get too high, the glass wasnt properly sealed, or the complete stove is defective. One thing is certain. I did nothing wrong to cause this to happen. And the replies I keep getting, that are made to make me feel like a liar, are totally sickening. I have LG washer and dryer, dishwasher, refrigerator, microwave, stove, and seven wall unit air conditioners. And you mean to tell me that I never made a single complaint. But the one and only time I do, Im at fault? Did I deliberately or by mistake broke a window out of my oven? Absolutely not. I bought all these products in good faith. I even bought extended warranties on some. At the first sign of trouble, your company turns its nose up at me. What a disgrace!

Have an LG dryer and the drum has a big crack in it and by reading there is a lot of these cracking also. Mine has developed a crack and called to see about replacement and was told I have to purchase a new drum for it and the drum would cost me $110.00 plus shipping. Looks like we need to get together and contact a lawyer and see about a Class Action suit. Due to product not hold up. Let me know what you think.

LG Top Load WT517OHV washing machine is very stylish. It has a window on top so you can see into the machine. What we dont like: it smells very musty between loads. You cant wash rugs that have a rubber backing. You cant wash water-proof or water-resistant items such as jackets. The machine doesnt fill with water for a full load. Weve tried all the settings. Every time we wash a load, we have to set the egg timer to come back after 10 minutes to shut the machine down. We then reset it to fool it into filling the drum entirely with water. How do you wash a full load of very dirty clothes with the tub filled with water half way or less?Yes we called LG several times for help. Our opinion: Buy basic washing machines w/o water saving sensors. Save your money because you only need standard settings to wash your clothes effectively. Wash only full loads to save water. Weve had this washer and an LG dryer DLEX5170/71 for two years w/o mechanical problems.

LGs top of the line washer is a piece of crap and their customer service is as bad. Heres a picture of my white tennis skirt and white sports bra after they were cleaned separately in the washer. Buyers beware!

Very spacious with lots of labeled compartments make it easy to find things. Very contemporary design so it matches my kitchen decor. The freezer is located on the bottom which leaves more refrigerator room to store cold food and beverages. The water is filtered and ice can be cubes or crushed for drinks. Shelves are easy to remove and clean. The stainless steel is modern look and easy to keep clean. Overall I love the product. It matches my microwave perfectly. Designed very well. I dislike the temperature. Sometimes it gets too cold and freezes my refrigerator items and also there is an annoying sensor that beeps to let you know the door is open. It is a good and bad thing because it makes sure you remember to close the door so that food wont spoil but also its a bad thing when you are loading groceries and need the door open for a long time. I chose LG because it is a brand I trust and I know is high quality and durable to last me and get my moneys worth. I have other LG products so the purchase was inevitable and yes it has met my initial expectations.

The icemaker gets stuck, manually need to separate cubes. Also makes popping noise. Door seals get black mold. Stainless finish is impossible to get spotless even with dealers suggested cleaner and etches unlike my Miele dishwasher stainless exterior which cleans up perfect effortlessly!!

Great machine. Does what it is advertised to do. Efficient, large load capacity, easy to clean. Does not move if you adjust the legs to level the washer. The only issue we have is the washer is under cabinets that are installed in our laundry room. It stick out a little more that I would like.

Worst built products ever! I purchased an LG full kitchen package in 2007. I have had issues with the cheaply made parts since day one. The customer service is of no help! I strongly do not recommend LG products to anyone! Between the factory and extended warranty, I have not been able to get any resolution for the replacement of the broken, poorly made parts for my refrigerator and range. Worst made appliances ever!

Our LG washer and dryer (5-6 yrs old) have been completely reliable and very efficient in their operation. They have never required any maintenance to this day and perform flawlessly.

We started to have problems with our brand new LG refrigerator 2 weeks after getting it home. First, it was the ice maker. We were still under warranty, and called to have it fixed. The rep said someone will be out the next day. The next day, the repair person said, I dont know why they would have told you that. I wont be able to come till next week. He came out, and said he fixed the problem and went on his way. Two months later, it was the same problem, repair scheduling and all. This repair man (when he finally came out) said, Oh, your ice maker has been broken since you bought it (wonder why the first guy didnt figure that out). He replaced it and went on his way. The outcome is we have ice but it perpetually gets jammed in the shoot and we always have to manually pull the ice out every time we want ice.Now, three years later, we are no longer under warranty, and are having major issues. The freezer is not working. It wont defrost and ice was building up. I called LG. The rep said $95 over the phone just to tell me what the problem is (I know what the problem is, I want to know how to fix it. I read the book and the error message on the control panel on the door says defrost problems). They will not give me any information without paying for it first. We decided not to deal with them anymore and called our local appliance repairman (nice guy). Yes, our 3-year old refrigerator needed to be taken apart and defrosted. The control panel had gone out and inadvertently kept it from defrosting. The control panel is $300 plus the cost of the house call. According to the repair man, 99% of repair calls on LG refrigerators are the control panel. When will the United States stop allowing poor quality appliance in this country?

Our fridge has the freezer on the bottom. It saves my back not to have to bend down to look in the fridge! We also like that it’s small and compact and doesn’t take up much space. The three shelves in the main body of the fridge serve us very well. And the shelves in the door are varying sizes and are all removable for cleaning!