We were very upset initially with our expensive LG refrigerator breaking after 3 1/2 years which left us living out of coolers for a week, losing 80% of the items in our refrigerator and freezer due to spoilage. We were finally able to speak with an LG Representative on the phone within 24 hours to discuss the problem and LG came through and stood behind their product by conducting a repair with upgraded new parts and a software update to help eliminate future problems.We had an extended warranty through an authorized LG retailer we purchased from. LG took over the repair order, sent their internal LG Service Direct Technician to our home and conducted the repair. The technician was very professional and highly skilled. The repair only took 1 hour.We were very concerned about parts being ordered and having to wait an additional 1-2 weeks after diagnostic testing. Not the case! Repair was complete on 26 FEB 2020, 6 days after breakage. 5 hours after the repair completion, the ice maker was producing ice, freezer was working, and the refrigerator was cold. Seems like a good repair. I would like to thank LG for their support in this matter regarding our refrigerator repair. We look forward to enjoying our LG appliances now and in the future.

LG sold as Kenmore Elite Model 29002 - I bought a top-load washing machine in April 2012 and loved this machine. Then, I receive this “must do recall” on the washing machine, and I took care of this service on February 28th. Well, that was the biggest mistake of my life. I hate this washing machine. It takes hours to wash a load of wash. It continually gets unbalanced while trying to spin and then starts to add water and try again. This becomes continual and you never know when your wash is going to be done. The express wash of 35 minutes ended up to be 75 minutes yesterday. Tomorrow it could be another time, and the day after that, another time. If you are not having issues with your machine, skip the recall service. I am wasting my time, my clothes are getting worn out from continual washes at one time, and my electricity bill is going up. Plus, I have an expensive washing machine that is probably soon going to the dump because I know they are not going to give me my money back.

I used to have Frigidaire microwave and gas range via home builder (cheap builder), and it was total garbage and worthless. Its total game changer after I replaced with LG microwave and gas range after three years with Frigidaire. LG has great functionalities with dependability. Im also planning to replace my Kenmore refrigerator with LG signature refrigerator whenever its ready to go. LG is not very reliable on smartphones and/or tablets as Samsung electronics, but if you consider about buying home appliances and/or smart TVs, LG is the right choice.

I heard that LG refrigerators were okay, but since buying my own LG I heard the opposite. I’ve been fighting with LG since February the 28th to make my fridge stop making noise. It sounded like it was rattling. It was very loud. Also, the wait times to get through to LG sometimes are ridiculous. But their customer service people are good. They’ve had four different people come out, and the latest one was yesterday. My fridge is temporarily fixed, but yesterday the guy said, “Oh, yeah, the problem is you need a new compressor.” And three other people before him never figured that one out. The guy who came yesterday adjusted the feet on the fridge and said, “If this doesn’t fix it, we’ll put a new compressor.” But so far, it’s okay. I’m gonna give it a couple of weeks.

The steam dishwasher went dead during warranty. The corporate repair technician came out. He did something, said he could not replicate the problem, and the washer started up! Two months after the warranty expired, all 3 circuit boards went out. The corporate technician was no longer allowed to come out, and we were forced to use a new company that only services LG on Fridays. Weve been doing dishes by hand for 6 weeks, and still, dont have the parts. It will be two more weeks at the minimum before repair is complete due to LG policy, parts distro, and customer service. Dont waste your money! Where are the class action suits against this company?

I have purchased 5 major appliances from LG in the past 16 months. Several days ago, I noticed ice on some of my frozen products in the freezer. I think I have it narrowed down to a $6 ice tray. It seems bent and lower than level at left front of the plastic tray. When I called to report the problem, all LG wanted to hear was, Did you purchase an extended warranty? I did not. I received a call back a few days later informing me that LG will not help me. The best they will do is to refer me to a plumber at my cost. No, thanks!!! These will be the last LG products (washer, dryer, gas range, dishwasher, and refrigerator) I will buy.

Have had no problems with my LG Washer and Dryer that I purchased 1/2017. I am 5 ft. 7 1/2 inches tall and it is still hard to get all the clothes out of the washer as tub is so deep. Other then that, I have been well satisfied.

I have been using the LG washer & dryer for about 5 years. I am very happy with them and they have been very reliable. No problems at all. I would buy them again. They hold a large load and can handle delicate up to large bulky loads.

Bought an expensive LG French Door refrigerator back in 2018. In March 2020, it started making a loud grinding fan noise. We called out a technician, who apparently ordered the wrong part. A week later, a different technician came and installed it, apparently not noticing that it was the wrong part. Immediately after he left, we started getting an error code. The only way to get the fridge to still cool is to constantly throw the breaker every hour or so...and today we found out that the new replacement part is on back order and wont come for almost two months. Im mystified why LGs parts are so easy to confuse...before we called the technician, the fridge was at least working. Now its pretty dodgy. Something this expensive shouldnt break within 2 years of purchase...

This machine (LG wt5480cw) has been nothing but trouble. The detergent draw stayed full of water after every load I purchased the extended warranty thru LG coverage until 2019. They sent out a repairman 4 times finally fixed it. Now the tub will not drain completely so I called for repair. This is their customer Julies reply. We have been out there 3 times under the warranty and I have used up the money on those other calls even though they were for the same problem. They kept opening a new claim number (which they should have not done it was the problem). Now we are going to buy out the service contract for $267.00 leaving me out in the cold when I thought I was safe until 2019.So what is the sense in buying extended warranty if they deduct the service calls from the original price of the washer until it surpasses it purchase price then youre screwed. I could have paid for the service call without their RIP OFF EXTENDED WARRANTY CRAP and been ahead. Now I have $267.00 to replace a $900 washer. Please do not buy the extended warranty or better yet DO NOT BUY ANY LG PRODUCTS.

We bought a brand new LG washer and dryer set, front loaders several years ago. I was so excited to have the latest and greatest. As soon as our warranty was up, all 3 agitators fell off - inside a wash and most of the items were shredded to bits. The appliance store we purchased them at told us we were SOL, and to call a repair man. Due to unemployment and lack of funds, we were forced to try and fix it ourselves. We finally found a waterproof glue which holds them on for a few months but they continue to fall off and we have to keep sticking them back on. Oh, and when I use my dryer for towels or a sheet set, it squeaks loudly as it tumbles. I do not overload either machine, and its not like I wash rocks. Ive never heard of anything like this happening to a washing machine. My husband is on his way now to the home improvement store for more glue, as the load of towels he just ran was making the loud booming sound of it happening yet again. We also get the funky smell, mostly on towels, and I have to keep wiping the inside of the glass door to keep the mold from growing, but I can deal with that. I will never buy an LG product ever again. Did I say never? I mean it too.

I unfortunately purchased an LG brand front load washer and dryer from Home Depot. I wish I would have done some research first because it would have saved me a lot of problems. The washer is very high maintenance in which you have to drain it and clean out the trap. At least once a month, there are cleaning pouches that Tide makes that you have to use to clean out the washer. It seems no matter how often I use the pouches and drain it, my clothes have a musty smell. One of my biggest complaints is that I can not wash a lot of my blankets and comforters because they get too heavy and off balance the drum no matter if I try repositioning them.

I have a model number LFZ65960ST LG Refrigerator. I have not been very happy with this refrigerator since I purchased it. First of all, it dents and scratches very easily. Second, I received a notice a part needed replace for a recall due it causes the electric to increase. Lastly, this morning December 26, 2011, we woke up to make breakfast and discovered the eggs were warm. We looked up at the light in the top of the refrigerator and the light cover melted the sockets are black, and everything on the top shelf of the fridge was hot and starting to cook. It ruined all the food on the top shelf of the fridge. It melted the butter in the butter holder. We had to throw away probably $50 worth of groceries. My biggest concern is if we hadnt been home, my house could have caught on fire. We removed the light bulbs out of the light and the light cover is completely ruined, I cant even put it back on the lights it wont fit. I read where there is a lawsuit regarding other home fires caused by this problem. I want to get my refrigerator fixed and I feel there should be a recall for this problem with these refrigerators. Please contact me regarding this matter.

I bought this LG (Low Grade) refrigerator (lsxs263662) brand new when I bought my first house. This was the worst mistake I have ever made. I should’ve did more research on this company before I spent $2000 on a oversize cooler. I bought the fridge in 1/23/2017 and about a month of use it stop cooling. The whole fridge was full of groceries that all went to waste. I contacted LG and they sent a service tech to come look at it. He said it was a compressor issue and had to order a new one. About 2 weeks later the compressor arrived and he came back to repair it. About a month after that the refrigerator stopped cooling again. Again we contacted LG and same issue again. This time the service technician blamed it on the first service technician for the refrigerator failing again. So same deal he ordered another compressor and came back to repair it. Relieved that the issue has been fixed which was around 4/12/2017 and assuming that this can not possibly happen again, I went on with life. About a month after the second repair the fridge broke again, same issue it stopped cooling. Again called LG but this time the service technician which was supposedly a actual LG technician never showed up. This was around 5/2017. Kept calling LG and they kept sending that same guy that never shows up. They stated that he came on the day that was scheduled but there wasn’t anyone home. I know that was just an excuse because I have 2 retired parents that is always home. So now about 1 month of waiting for the technician they sent him again. This time he said they gave him the wrong address, that is funny because they have been here three times before so how can they send the wrong address? It’s now 2/7/2018 and LG is refusing to fix my refrigerator the third time because it’s now out of warranty. LG’s replacement policy is that it needs to be fixed three times before they even consider replacing it. I put the third claim in 5/2017 way before the warranty expiration date. They gave me the run around until the warranty ended and now they are refusing to fix it. I had to go out and buy a $300 fridge to keep my groceries in and that fridge has not gave me any trouble since the day I bought it. Do yourself a favor and stay away from this company. Customer service does nothing to help and when you ask for a supervisor they just hang up on you. I’m working with a lawyer to get their attention. Hopefully they won’t get away with this type of business practice much longer. For now please don’t support their business, Give their customer service a try and you will see what I was dealing with. YOU HAVE BEEN WARNED.

I purchased an over the counter microwave, Model LMV1680WW. This was purchased less than seven months ago. First, the light on the bottom goes out then, the microwave just stops working. Now without a sales receipt, no warranty service. I know that they can tell when the unit was manufactured from the serial number but no receipt, no warranty. Ill never purchase another product from LG, no matter what it is. Its a shame, as I was going to upgrade to stainless after the new year.

I purchased the LG DLE2050W Dryer along with the matching washer 2.5 yrs ago. We have replaced a sensor, a fuse and when the dryer quit drying a week ago, I thought here we go again, ordered another fuse and guess what, that didnt work this time. I have had a couple of dryers over the 32 yrs of our marriage, and never had to replace more than a heating coil even with 2 boys growing up here. It is just my husband and I now, 2-3 loads a week and dealing with this is ridiculous. You have to take the drum out to get to the most minute parts and what a pain that is. So, this dryer will be stuck in the corner of the basement and tomorrow, I am getting a new Whirlpool and feel confident I wont be dealing with these issues again.

We purchased the Lg fridge model # LSC26905TT Serial # 706MRBW15621 in March 2008 from Best Buy. In August 2013 we discovered that at some point the hose in the back of the fridge feeding water into the ice maker and water dispenser had been leaking. Our basement as well as items in our basement were soaked and some things were ruined as well as the floor under the fridge and the surrounding cabinets. I made several attempts to contact the company directly via e-mail, which was the only information I could seem to find, when we discovered that the hose wasnt just leaking but it had burst for no apparent reason. I got no response at the time and gave up, calling Best Buy Geek Squad to make the repairs, being told by the repair person that it was rather unusual that the hose had burst and seemed to be a defect in the materials. In the following year I had noticed a sticky substance oozing from around the front of the freezer causing extensive damage to the seal around the freezer. The edges around the front of the freezer become extremely hot. There was a very loud squealing coming from something off and on and most recently I heard a sound of dripping water and discovered upon removing the back of the unit that water was dripping from an unidentified area and pooling at the bottom. We cleaned this up and I called Best Buy Geek Squad to look at it for possible repairs. When explaining all of the issues they told us to call Lg directly and provided a customer service number and I was able to reach someone directly this time. On October 1st a repair man by the name of Maximo came to the house and said that he had never seen the problems we were having. He took pictures and live streamed them to the home office, telling us to call in 3 business days to check on the repair status. He also said that he had noticed singe marks near/around some of the coils and to stop using the fridge as it was a fire hazard. When I called (the next day, not 3 business days later) I was told they could not tell me what they are thinking of doing but they definitely could not make any repairs to the fridge. I was told they would decide to either replace the fridge or give us some sort of a refund check. I explained I have a toddler in the house and not having a fridge for an undetermined amount of time is difficult and the woman by the name of Angelica told me she would make a note to expedite the decision. Oct 6th was the third business day and I was still not told what they intended to do just that I needed to provide a receipt of purchase. Again I explained I have a small child and need to provide items such as milk for her and would like to know how long it would be and I was told only when we provide the receipt could they proceed with their decision. One day later, Oct 7th I was finally told by a woman named Barbara that when they receive the receipt they would determine a prorated refund to provide. She was very rude hanging up on me but not before speaking to me as though I was a child, when in fact I am an upset dissatisfied customer with a defective fridge that I thought just needed a bit of repairs and now I am being told they cannot fix it because they dont even know what is wrong with it yet we are responsible for purchasing a new fridge out of pocket. I did also speak with her supervisor by the name of Michael. He was very kind but not very helpful, again telling me it would be a prorated refund of most likely only about $200. This was a $1500 fridge that is only 6 years old that is broken due to manufacturer defect and I find that to be an unacceptable solution, especially considering the fridge was a fire hazard and could have set my house on fire at any time of the day or night putting my entire family at risk including my daughter who is not yet 2 years of age, and this is all due to manufacturer defect, not something the customer has done yet the customer is the one made to deal with all the consequences. I dont know of any other brand fridge that breaks after only 6 years of use and the company obviously doesnt stand behind their products seeing as they are not willing or able to fix the problem, and in researching Lg further I see there are hundreds of similar complaints against the quality of their products as well as their poor customer service. This consumer will never purchase Lg again.

LG washer that has made a noise since we got it - We bought a LG washer 11-2016. After 2 repair companies and it being September 2017 it is still not fixed. LG wanted a second opinion and they sent another company. Well they were here yesterday 9-18-2017 and still not fixed. There has been a repairman here at least once a month. Very disappointed. I have even contacted the BBB. Seems like I am getting nowhere. The time I have wasted.

Updated on 4/13/2021: After 4 weeks LG sent a repairman for my refrigerator that wasnt working. He said the relay switch was bad and would order the part and return the next day. He never returned. He also said not to run the refrigerator. It was a fire hazard. I contacted consumer affairs and received a can message from lg stating they were returning the unit and send phone number name and claim # which I did. I am now using the refrigerator for a cooler I get ice every day to keep things cold. This is completely unacceptable. How would you like to be without a refrigerator for a week. I purchased this refrigerator in November.Original review: I purchased my refrigerator 11/20. The freezer works but refrigerator doesnt. Currently 60 degrees. I have contacted customer service three times and have yet to see or hear from a technician. Reference **

LDG4313ST Gas Range - Since buying this range in December we have had 3 major problems. 1. Finish on bottom panel peeling off. 2. Convection oven making a loud noise, spewing soot, and setting off our carbon monoxide alarm. 3. Oven temperature varies hugely. I contacted LG the first time letting them know I read the owners manual I was given and saw nothing about foil placed on the bottom to catch drips. I make an apple pie during the holidays and for years I have always put foil on the bottom of whatever range I was using to catch the drips. Never had a problem before. Got a form letter saying that though placing foil on the bottom was a common practice that in THEIR ranges you could not. I further investigated their manual and found something in troubleshooting about it. By then, it was too late. The form letter gave no information about how to get a replacement panel. Poor customer service number one.The first time I tried to use the convection oven it smelled weird and then set off the carbon monoxide detector. I found soot on the front glass door. I entered another complaint. This time they sent out a service person. He called them and turns out this is a known problem. The oxygen/gas mix is too rich. So we have been waiting for over a month for the mod. I call appliance company. They say its back ordered with no known date for coming in. I also have them order the base panel. They got the part number. 50 bucks. Irked me, but figured at that point it wasnt that much, I would pay for it.After a long 40 minutes on hold to get to customer service at LG I was first told the mod was back ordered. Then I was told that it was the base plate that was back ordered and they could get the mod part within 3 or 4 days. I said, Fine, fix the dang convection oven so I can use it. Even though there are only 2 screws to install, they say base plate must be put in by a tech. They confirm they wont pay for it, even though we have been waiting a month to even get any news about parts.THEN, this weekend I attempted to bake a cake. I have noticed some issues with cookies, but managed. The cake rose as it should in the middle and then fell by the time I looked again. I checked the temperature and according to the panel, (I shut off and then turned back on to see what temp it thought it was) it was down to 250 when I had it set at 350!!! What the heck!!! I then checked the complaints on LG stoves and many people have problems with widely varying temperatures. LG has refused to allow techs to replace the control boards saying this is how they operate!!! They have come up with lots of excuses with customers.At this point, I have no intention of calling them back. I am copying all the complaints about their ranges and going to see if I can get Home Depot to take it back. Its a piece of junk. If they wont take it back, then I will start with LG. I want a refund. I do NOT want another stove from them. I will never again buy another LG product. They have awful customer service and dont seem to give a crap about the fact their products dont perform as they should. One positive note. The melting knob problem is fixed on this model. Only if the ranges worked.

I purchased a LG Premium Repair and Protect Service Plan on 6/14/17 ($385) because of a problem with my washer. A tech came out several days later and determined that the tub seal had failed and water had destroyed the bearing. He ordered a part, which took weeks to show up. He replaced the part but the machine wasnt right. He tried removing & replacing the part but that didnt help. He said he contacted LG support service for contract techs and they gave him several thing to try but none worked.The tech made a total of 5 visits before deciding to replace the bearing assembly and the tub. It has now been three months!, 90 days!!, 1/4 of a year!!!, and nothing. Ive called LG numerous times and get the run-a-round. They have to wait on a report from one department or another, they need to check on the parts order, they need to contact the service tech, they tell me the tech will be contacting me shortly, and on and on and... Every time I call its the same routine.

We purchased new LG front load top of the line largest capacity washing machine (and Dryer) through Best Buy less than 1 month ago. The first time we used it with a large load of clothes it shook so bad it was bumping against the wall. We called for service and two very young men came as a team, looked at it for two minutes and said it was installed too close to the wall and that was why it was vibrating so bad. They moved it 3 away from wall and left without testing it.Next day, another load of clothes and no change, it sounds like a machine gun and a thrashing machine all in one. Another call to LG and they scheduled the LG expert to come out. He takes the washer apart and discovers one of the shock absorbers is missing the connecting pin and was never hooked up. He orders the part and returns a week later to make the repair. While he was here we complained about the second problem with this washing machine which is the water valves that open and close to allow hot and cold water to fill the washer do so in such an abrupt manner that our plumbing pipes bang all the way up to the second floor. His answers is we need to call a plumber to have our pipes fixed. Now we had two other washing machines in this exact location connected to the exact same pipes and never once heard our pipes bang. He also said we could google some third party suppliers of some sort of aftermarket connector that helps with this sort of problem. We should buy them at our expense. Ok we spent $1,200 for this top of the line washing machine and need to buy after market parts to make it work. Round 3 - we called to speak to the LG rep again and explain that the washing machine is still banging our pipes and when it goes into spin mode it shakes, uncontrollably and makes noises that sound like it is coming apart. They are sending another expert Monday. I will not be satisfied until they remove this piece of junk from our home and give us a full refund. I do not know what happened to this companys quality control. We previously owned top of the line LG washing machine and dryer that lasted for 10 years without a service call. WHATEVER YOU DO, DO NOT BUY THIS WASHING MACHINE. Pictures attached for make and model.

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

I purchased my LTC19340SW refrigerator in April of 2012. It has had no less than 6 service calls for the same reason; the bottom will stop cooling after a while. The customer service representative extended my warranty because of so many issues. I am very frustrated with having to constantly have the unit repaired, tossing out food and missing work. When looking for refrigerators, do not consider this brand or at the very least do not buy this model. This company should be embarrassed for selling such an inferior product.

I purchased a L.G. refrigerator model # LFXS29766S approximately 5 years ago. 2.5 years after purchase it completely failed and stopped working. We waited approximately 3 weeks for it to be prepared and life went on. Now 2 years later the same problem has occurred and my family is once again without a refrigerator. This time however dealing with the customer service department had been horrible. I have now been without a working refrigerator for 3 weeks and have not heard from L.G. once. I have spent several hours on hold on many days just trying to get some help. Completely disappointed with the products life span. You cant sell a product for nearly 3,000 dollars and have it not work. Based on the current situation I find it difficult to believe that I will EVER purchase a L.G. product again. Currently Ive been placed on infinite hold because I asked to speak with a supervisor. Thanks Shawn/Sean # ** for your amazing lack of help and waste of time.

This has been by far the worst customer service I ever experienced. Our LG refrigerator just stopped running. We only had it for about 7 months. We contacted them and they have strung us along for over 2 months now. No one has repaired it and they have not replaced the unit. We keep getting told we will get a call in 3-5 business days each time we contact them. They never get back to us. We still dont have a refrigerator and this is still under a warranty. Its horrible living without a refrigerator for this long. We had so much food go bad when the thing stopped working. Its already been a huge expense. LG has made this so difficult for us and we still are not getting the customer service we deserve and still have a broken fridge all under WARRANTY that they do not stand by. I will never purchase an LG anything ever again in my life. Worst service ever.

Tried to arrange a service call for an LG washer thats four days (how convenient for LG) out of warranty. Tried for two hours to get through, but only received message that they were experiencing higher than usual call volume and to try to call back later. DO NOT call their customer service unless you have all day to try to get through.

This refrigerator model GC-L207BLQV came as part of came as part of the appliance package provided by the builder of our house. We were never given a manual or receipt. When we moved in we found the water feed to the ice maker was not connected which I managed to figure out and correct. We have now had the fridge 11 months and the freezer ices up and the fridge part doesnt cool. The display on the door indicates Er dH , without the manual I have no idea what this means. We live in Panama a long way from towns. We called in a local tech to repair or diagnose. However he spoke no English whatsoever and we know very little Spanish. He defrosted the freezer with a hair dryer charged $45. The freezer continues to ice up and the fridge side gets warm with subsequent food spoilage. Contacting LG is a waste of time as they are not interested in servicing Panama. Ive found out from researching that the defrost timer is stuck or malfunctioning. I have no idea where this item is located or how to get at it without a servicing manual. The warranty is not worth the paper its printed on so Im prepared to do the work myself or pay to have it done. LG no thanks.

Error message read - ER/1F on our LG refrigerator (model LFX31925ST) exactly 1 year and 1 month (1 year warranty) after we purchased it. We unplugged unit, then plugged it back in and the message went away. Freezer food was slightly thawing and ice maker wouldnt work. Everything would be fine for a couple months, then same ordeal. 2 years after purchase, we were issued a one time extended courtesy warranty and our local repairman replaced the grill assembly fan. Now we have an annoying, vibrating, noise. We just cant win with this poor purchase ($2200). WILL NEVER RECOMMEND AN LG REFRIGERATOR. We are currently registered in the class action suit.

LG WT4670CW Clothes Washer - This machine is alleged to be self balancing. If it fails to spin in out of balance, it refills the tub, churns a bit and tries again. It may do this several times and not succeed. At which point it leaves it up to the user to shuffle clothes or remove clothes to continue. It is likely to fail again and go through additional cycles attempting to balance. This uses immense amounts of water and time. If it fails completely it may leave the tub full of water with no manual way of emptying it to start over. This machine is supposed to allow the washing of 10 pair of jeans or your bed spread or whatever. Good luck. This particular model is quite poorly designed. At something over $500 this item is a one year throwaway. We replaced an old front loading Gibson with this that was ten times the machine this is. We paid $100 bucks for it at a yard sale. I dont know about other LG models but this one is very poor.

LG Washer WT5070CW - I have had this washer since 12/12/12. It is not worth the money. This is my third washing machine in my married life of 35+ years. I gave my son my last one when I bought this piece of junk. All the others lasted 10+ years. Always Unbalance Error. I babysit this machine constantly waiting for it to UE over and over again. The repair man for my appliances wont even look at a LG. Should have called him before my purchase. I called LG today and really received no solution other than emailing them all my information on the purchase. Considering buying another washer (NOT LG). Dont even want to give to anyone because it is junk. Will just have them haul it away.

Replaced 1 1/2 year old compressor - I have been venting my frustration about our LG, 1 1/2 year, old side by side refrigerator (Model #LSXS262386S). We purchased this refrigerator at Lowes in June, 2015 for $1,622.60. I thought I did my research on buying this new appliance. Early January, 2017 I knew something was wrong with the freezer, so I transferred the freezer compartment contents to our 30-year old Kenmore freezer in the garage.We called support and did a smart diagnosis and talked to someone and were told that it seems that the freezer door has just been opened and closed too many times. I moved the freezer contents from the 30-year old freezer back into the 1 1/2 year old LG. A week later, the freezer completely stopped freezing. We called support again. We did get repair here that day. (I was afraid to ask why.) The repairman commented that he didnt like to work on LG refrigerators. The compressor needed to be ordered. 6 days later, the compressor was installed (25 minutes). We were charged $540.00 for labor. I guess, in this world, if we get a good appliance, we should consider ourselves lucky. If you get a bad one, good luck with the results. Its just a shame.

Ive been trying for a month to get service on my dishwasher. Although the 1 year warranty is gone, the board is warrantied for 5 years. First time I called LG they gave me 2 phone numbers for 3rd party service in my area. I called them several times and never got a call back. I set out to look for my own 3rd party service and contact Sears because they advertise that theyll fix any appliance whether you purchased it from them or not. The repairman showed up this morning and told me that Id have to call LG to get approval from them to have Sears be the 3rd party vendor. The service fee would be $99. That was OK with me.I called LG and was told that they had a local LG authorized service in my city. I got transferred and spoke with them. I was told that they would schedule a repair if I paid $125 up front and then the charge me for the installation of the part (which was free). That would have amounted to over 30% of the total original cost of the machine. I have no idea what to do now. I was able to submit an email to service to see if I get a better answer. Regarding other reviews about how dishes stack inside the washer, I have to agree. I always had issues with glasses breaking because they fell over. I change the way I put them in. The thing I liked about the dishwasher was the short Turbo cycle. It was 58 minutes and did a good job. If you buy an LG Dishwasher be sure to purchase the extended warranty.

LG DLE5977SM dryer built to last 5 years or less. Like most people with stainless steel LG dryers, the drum cracked near the front of the weld seam. It is not thumping and scraping on every turn. This is a chronic problem that LG should address. That is why they have a 5 year warranty on their drums for both the dryers and washers...they dont expect them to last more than 5 years. Im going back to german built appliances. Thanks LG, youve just lost another customer who will never buy LG again.!!

Fridge not cooling past 2 months. Have talked to the cust tech service several times. Each time they state hard start. Do the hard start. Last about 2 weeks then goes hot again. I want fridge replaced.

Since April 10 my refrigerator problem has not been fixed. Tech visited five times in four weeks for repair work. According to engineering dept of LG, this refrigerator can not be fixed. This refrigerator was purchased in August 2015. I have lost food twice approximately value $400. I have NINE people living in this house and have NO refrigerator for two months. As per LG’s request Original purchase receipt has been submitted twice. Is it normal?

On June 6, 2010 I bought an LG wm2301hr washer from Best Buy. Today we found that this washer had a slow leak in a faulty valve at the top of this unit that must have been leaking for a while. It was just a slow steady drip for a long time until today 3-2-2012. The way we found was that there’s a moldy smell in the closet behind the wash room with lots of black mold growing under the baseboards. Now, we have ruined carpet, ruined clothes, ruined sheetrock and baseboards and a washer that I have to fix myself. I expected a lot more quality for an $1100.00 washer. Best Buy said sorry. LG said sorry out of warranty. Wow, with the water dripping on the motor, I don’t even know if the machine is safe to put back in service. Any help would be great!

LG fridge model #LFXS24623S went down over the weekend. Not cooling in fridge or freezer. Lost all food in both areas and I am not happy at all the way I see this company dealing with this inferior product. This cost me 2,500.00 dollars and is only 3 years old. There must be a LAWSUIT filed against this company to give customers a full refund. Not try to put a band-aid on it with replacing it with the same exact compressor that still continues to FAIL. I had my fridge technician come out and confirm what I already knew that it is shot. This is happening to hundreds if not thousands of customers with this fridge and they must be held liable for this mess. We all must stick together on this matter and file a lawsuit against this company. They cannot and will not get away with this. I am LIVID to say the least.

I had cracked the glass top on my previous LG range as a glass bottle fell out of the cabinet over the range. We went shopping for a similar range and I thought the model I was purchasing was self clean. We were in a family crisis at the time so I didnt do my normal research. I know the sales associate realized I wanted self clean so I really didnt pay enough attention. It was a while before we really used the range as we were out of town with the family situation. I have watched the videos regarding easy clean and LG claims small spots, light soil are easily cleaned after the easy clean cycle. I have run the easy clean three times today to clean light soil and it doesnt clean up with plenty of elbow grease. Ugh. I should also mention my husband has had to take the glass out of the door twice to clean soil or grease. We are retired so its not that we are always cooking.

The unit is larger than the one it replaced. French door gives more flexibility than side by side. Also, it has a door in door feature. Very good for conserving energy. Very nice looking and lots of room. Im very happy.

We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.

WE bought an LG fridge about 3 years ago. It was pretty expensive so I assumed I would get quite a bit of life out of it. Well the compressor just went out and while looking up warranty it looks like my model only has a 1 year parts warranty. Had I known that I would have probably not bought LG. It looks like the compressor is almost 300 dollars and who knows how much the labor is going to cost. Im may be better off just buying a new fridge. It makes me sick to my stomach to pay almost 3000 dollars for a fridge and only be able to get 3 years out of it.

Here I find myself reporting ANOTHER problem with our LG refrigerator that cost almost $3000. Its the three door with the freezer door on the bottom and is supposed to be wonderful because it has a linear something or other. The freezer compressor lasted just over one year. The labor warranty had expired and the compressor was covered. It still cost me $450 for the repair. Now, about one year later, the freezer has stopped working two more times with all the frozen food thawing. Curiously, after the food thaws, the motor starts working again. This happened to me again today. Fortunately, I have an old reliable Kenmore backup in the garage. I think that LG does not deserve another customer. Expect problems from them if you dare buy one. They should definitely be OOB. OUT OF BUSINESS!

I bought this Sears Kenmore Elite French door fridge in late 2007 (Model 795.755.46401). Within a couple years (but out of warranty), lots of little things started to go bad. As others have mentioned, the plastic latches at the top of the doors broke, and then the latches for the tilt out vegetable drawer fronts broke, and then the slides on the drawers broke, and the hardware that supports the bottom shelf broke - etc. The whole interior is made of parts too flimsy to last for the useful life of a refrigerator. Then the front door water dispenser stopped working, and just recently the whole front display went out and the main compartment lost temperature control and started freezing everything. Im a handy guy (and an electronics engineer), so I ordered and replaced the main board and then the display board, as they were the obvious failure points. That didnt fix the problem, so I dug in deeper. It turns out that the wires inside the front left door that go up through the hinge have broken. I could deal with that if the failure was at an accessible point (at the hinge one would expect), but I eventually figured out that the wires have broken somewhere inside the door. The wires are apparently molded into the door and cannot be replaced, so I have a $2,000+ refrigerator crippled by a bad 10-cent piece of wire and an astonishingly stupid design that makes that wire part of a $400 door assembly.Like I said, I am a handy guy, so I routed a very thin and not too ugly replacement wire on the exterior of the door to replace the broken wire inside the door, and for now the fridge is back in business. Ill join the many posters in this blog who will steer clear of all LG appliances in the future.

I have a front-load washer that has made me and my family very sick. Before I bought the front-load washer, I called LG customer service to get details on how to not have smell/mold problems in my machine. I was very diligent in cleaning it. I cleaned around the rubber area in the door, I drained the old water, cleaned the filter, cleaned inside the soap area and the took the soap dispenser out and cleaned that too, as well as running the tub clean cycle - using afresh, running it with bleach, running it with vinegar, leaving the door open, using HE soap, etc. I called LG to see what they could do because the smell was in my clean clothes. An LG tech came out to look at the machine regarding the smell and found that I did everything humanly possible to keep it clean. He called LG and they told him to take the tub to a car wash and spray it down (ridiculous).The tech went further, because he knew this would do nothing, and got approval to replace some parts (the back part of the tub had been discontinued???). In cleaning the machine, I watched as black mold and bacteria came out of the hoses and it was on the back of the tub. I took this information to the corporate level and I was told immediately that it was maintenance. I was shocked as to how Tish could tell me that it was my fault immediately without talking to the tech. It was only after I told her that the tech said that it was going to come back again, that she called him. After being left on hold for 15 mins., she got back on the phone and said that she spoke to the tech, his manager, and her manager, and that they were going to review my case.Well 1 week later I called back; Tish told me that they werent going to do anything. She said after talking to their legal department they decided that it was a maintenance issue. They said I misused the washing machine...HUH?? I have had allergic conjunctivitis so bad that my eye doctor and my specialist have told me to go 2 hrs. away to UVA because after 2-3 years of misery and steroid eye drops, dermatologist testing, allergy testing and numerous visits to doctors, they dont know what is wrong with me. Funny how now that the tub in my washer has been replaced and many parts steam cleaned, I dont have the zombie look anymore. It is still in the clothes and the sheets that we sleep in, but it has improved. Bottom line, LG corporate is programmed to blame the consumer, even if they have a defective product. They dont stand behind their name at all. BUY A SAMSUNG!!!

I have a WM2240C Front Load Washer and in order for it to run, I have to unplug it, and replug it back in to the socket. LG customer service is no help.

Every so often greasy black stuff gets on our wash. I think I found the problem. Inside the tub there are three plastic pieces with little rollers on them. I removed them and found lots of black slimy stuff built up. It was really gross. I cleaned them as best of could, but we probably need to get rid of this washing machine as it ruins so much clothes. It is not worth it any more.

I have been waiting to have my washer properly fixed for 3 weeks. Customer service was not helpful and the technician while helpful when he was here was often gone and not available which left no one in my zip code to attend to the repair. I have never had a more difficult time getting something done than with this company.

When in spin cycle washer moves all over. They have come out 1st year more than a dozen times to repair. They have changed numerous parts to no avail. All repairman say that is my ceramic tile floor which 90% of the country has in their washroom. I still dont understand. I told them the previous front loader did not have this problem. They asked me if I bought extended warranty. I said it should be good from get go, brand new and installed by Home Depot. Went back to home depot to discuss further no avail. Either they said contact LG which I had done! When speaking with LG numerous times each time they were completely unprofessional rude. I finally explained Lemon law which when they said to me to screw off, I own this piece of crap which no one stand behind. I choke it up too. I will never ever buy a single LG product, even if they were the last company to produce anything. Stay away. Every time I see someone near their product I tell them to run. Poor customer service, poor quality product. I call them LIFES GARBAGE!!! So my unit is 2 years old now and because of the movement of my machine it destroyed the new floor. Remind you all techs said my floor to blame and also my walls. Thank god I keep door closed when my son is here so he doesnt get crushed by this garbage. Oh I spent $1200 plus hours lost while techs were here which was min 4 hours x 12 times on this machine. STAY AWAY FROM LG PRODUCTS PLEASE.

Heard good things about it from sales, however once I bought it and actually used it, I realize that the cost of this item was much higher than others and I could have been happier with a less expensive model. But I like the side by side which was easier to get what I needed, like the choice of colors offered too. I chose black. Not too much more I liked, the shelves were arranged with adequate space for big items like milk and juice. The freezer space is too small in width and limited in space for large items, the ice dispenser should have choice on type of ice and ice maker freezes too fast. Hard to find filters for it, ice maker broke and couldnt get a replacement. Will not buy again.

We purchased an LG Bottom Drawer Freezer (Model #LFX21976ST/05) 2 1/2 years ago. Recently water was dripping from the door. The ice in the ice machine was melting, and the food in the freezer was half frozen! LG customer service was helpful trying to determine the problem, walking me through trouble shooting what the problem could be only to let me know I would be charged $210.00 for a service call. I looked online and found out this is a common complaint and that even after service the same thing occurs after some time... I am disgusted that LG isnt honoring their customers by doing the right thing and repairing these defective refrigerators free of charge. VERY sad considering we love other LG products.

Purchased fridge a year and 1/2 ago. Just my wife and me home. First the piece at top of left door for closing broke off. Then a short time later, the cheap plastic for drawer slide broke. To clean fridge, you have to pull out of wall and pull plug, no turn off switch. I have heard several complaints about LG but because it was the only size that fit in our kitchen space, I thought I would take a chance. Darn sorry now.

Why cant I buy parts for my range in Canada? A simple fix for a new igniter and I cant purchase one anywhere. Will not buy LG products ever. Are parts compatible with other brands?

LG Waveforce True Balance Washer large capacity - You CAN fit huge amounts of clothes in the washer. This is the only good thing. The BAD - no matter whether you wash one thing or a giant load, it will wash and wash and wash because the load becomes uneven and it is trying to even out the load. Eventually, almost every load, you will have to stand over the load to keep re-positioning the load manually until it finishes washing. If you have time to spend at least 20 minutes watching and monitoring almost every load so you can make it even, then this washer is for you.

Id owned my firs LG refrigerator since August and it was horrible. It was delivered broken and in the beginning, LG wanted to send technicians out to repair the refrigerator instead of just sending me a replacement. Because I had to keep escalating the situation, the replacement was determined. It took two months for the replacement to arrive. In that aspect, I was not pleased at all. I had to go back the retailer and they had to give me a loaner refrigerator. In terms of the product, I’m a big fan. I am pleased with the replacement as so far, its been working fine and hasn’t given me any problems. I like the overall layout of the refrigerator, but I find the icemaker and the water dispenser very noisy. As soon as I put a cup to it and I wanna get some ice cubes, it starts to crank up the motor and it’s loud.

2 and 1/2 years old and dead - Bad sealed system. Leaking Freon. How much to repair. Don’t bother says serviceman. Will cost as much as new fridge. Not happy at all. Last Kenmore lasted 15 years. Why is Home Depot selling this junk?

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

I have an LG gas dryer, model# DLG2102W, and it leaks gas dangerously in the middle of a cycle. The gas initial comes on and ignites as it should. I recorded and tested this. At first, on a cool machine, the gas valves opens without igniter, causing it let out a lot of gas. This happened after the first 10 minutes. I turned it off, while the machine was already warmed up, I ran a new dry cycle. The gas ignited as it should, but then when it turned off after it reached a certain temperature, the gas valve opened up after a few minutes without the igniter coming on to light the gas. Instead it just spewed a ton of gas out. This is very bad. I reached out to LG and no response yet. Ill be posting the video on youtube. Heres a guy that had the same problem. **

I purchased an LG washer/dryer pair from Lowes in Glendale, AZ the week before Labor Day, 2014. Install occurred about 10 days later, because the item wasnt in stock. Washer was front loader, Dryer is gas. Dryer is fine. Washer (Model WM3570H*A) began leaking within 4 days - first a little, then a lot. Called Lowe; they sent out a technician to observe the unit in cycle. Didnt find a leak. Next day, starts leaking again. Call Lowes and demand a replacement. To their credit, they send a Maytag loaner unit out while they take the LG back to figure out what is going wrong. I had the loaner for about 6 weeks - apparently they had to mine the ore to make the steel to make the machine. My replacement unit arrived yesterday, 10/22/2014, nearly 2 MONTHS after the original purchase. Washing load number 3 following new install, the floor is covered with about a quart of water. No leak from the front - it is coming from under the body of the washer somewhere. So tomorrow, I will call them to take the machines back, refund my money, and go elsewhere to purchase a reliable washer/dryer pair. The rating sites online have this all wrong - LG sucks!!!

I bought a brand new LG Refrigerator two and a half years ago. Now, the freezer door fall off. All the meats/groceries inside the refrigerator are melted and rotten constantly. I would like to know what to do and how I can get it fixed? I would like to know if this happens to lot of customers? Please help.

‪I purchased an expensive LG refrigerator about three years ago. The compressor went out. The service person replaced it and the refrigerator and freezer have still not cooled all the way. Another defective LG part. Our friends just purchased an LG refrigerator from Home Depot and guess what? Bad compressor. We are recommending they take it back‬.

Along with an LG refrigerator which I have already discussed at the same time, I also bought an LG washer and dryer. All the LG appliances were rated high so we felt they were a smart purchase. Not so. After 2 years, the washing machine needed new bearings with a cost of $700.00 to repair. Now, there are only two of us, no children so we barely use the washing machine. For this machine to work only two years is clearly a manufacturers defect. The LG engineers are designing these appliances not to last and they dont. I called LG customer service and they could care less about my problem. They basically told me to take a walk. I will never buy anything from LG again.

Ordering amazon.Com right from the refrigerator door is one of the main draws, as is the lava lamp, book alcove, and adherence to democratic principles, in theory. It was a smart refrigerator, powered by an ibm watson computer. I am also extremely preoccupied with the cooling feature. I think that this level of ingenuity is an excellent selling point on lgs behalf.

I am very disappointed at the integrity of the knobs. They look and feel like good quality, but I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together. After almost one and a half year only, now all the 5 valves and burners are bad and thank God I bought the extended warranty which is covering that problem. The only reason I bought this stove was the look and then I assumed that since it is an expensive stove, it must be good. But beware everybody, do not buy this product! I will keep on saying that until they fix my stove either by replacing it for once and for all. But at least I found a nice rep who promised to send me 5 new knobs as they have upgraded those knobs with metal inserts. Lets see if theyll work or not!

Beautiful refrigerator but....I have the black stainless and noticed peeling under the French door handles. I was told it was cosmetic and my responsibility. Then the compressor went out when not home. Lost a freezer full of meat and seafood as well as the refrigerator contents. When I contacted LG they claimed I would be responsible for third party repair. The retailer I purchased from informed me the compressor was guaranteed for 5 years! I once again contacted LG and a Tech was sent to check it. New compressor ordered and arrived the following day. Now the refrigerator is icing up behind a crisper. I was told it was not a cooling issue therefore my responsibility. Since when is over cooling not a cooling issue? I am thoroughly disgusted and disappointed since I have LG washer, dryer, range and TVs! All apparently short term purchases! Obviously MANY people are having issues! Don’t make our mistakes....Buy ANY brand but NOT LG!!

We have only had our LG stove for 6 years and it now has a large, jagged crack across the entire top. We have not dropped anything on it and have taken very good care of it, so it had to be the heat from the burners. We also have an LG dishwasher which we have had to have repaired NUMEROUS times. AND we have an LG refrigerator that, all of the sudden, the light bulb inside wouldnt turn off and it was heating up all of our food and we had to have that repaired. I will never buy another LG product again. We bought all three at once so they would match when we moved into our house 6 years ago and we have had problems with ALL of them.

I recently purchased a home wherein all of the appliances were, by receipt, no more than one year to 1 and 1/2 years. I felt that should bring to not have to worry about my appliances. Wrong! My LG refrigerator model LFX31925ST stainless steel 3 door refrigerator was bought by the previous owners in Nov 2016. With no extended warranty the protection in Nov 2017. I purchased the home a few months later and within just a few months both the ice maker and freezer fan stopped functioning. Of course, we are now a little time out of warranty. The expected repair cost actually exceeded the depreciated value of the refrigerator. So now I have dumped this LG fridge with no intention of ever buying a LG product. Buyer beware! New LG refrigerator is a money pit.

We have a 5 month old refrigerator that has not been cooling since 11/15/2016. A tech named Jerry came on 11/16/2016 and told us that he will need to call a supervisor for assistance moving the refrigerator in order to repair it but he will call us back that afternoon. (By the way, it’s on rollers. My husband and I were able it with no issue and I’m 7 months pregnant.)We did not hear back from Jerry until a week later on 11/21/2016 even after multiple voicemails. When we called customer service for assistance because we couldnt reach the tech we were told that there was nothing they could do until the following Monday. We went all weekend without a refrigerator and had to throw out ALL of our food. When a different tech finally showed up on Tuesday 11/22/2016 we were told it would be another week (after Thanksgiving) before repairs could be done. Now we have to wait until 11/28/2016 (please remember that the refrigerator stopped working on 11/15/2016).In the meantime I have no way of storing milk for my two-year old whos been eating fast food every day because we have no way of keeping food cold. I called and spoke with corporate supervisor LeeAnn who was extremely unhelpful and rude. She told me I’d just have to wait a week and didn’t offer any solutions or to help us a bit. From the second she came on the phone, she was argumentative and acted as if I was inconveniencing her. We’ve had to call all of our family and cancel Thanksgiving. I understand that it’s Thanksgiving week and that getting someone out to repair the refrigerator might be an issue; however, we actually called the issue in a week before Thanksgiving. If something had been done then we wouldn’t be in the predicament!

Do yourself a favor. Look at other brand before buying an LG refrigerator. On mine the compressor went in less than a year and getting it fixed under warranty was a horrible experience. Worse customer service I ever experienced with a company. I was without a fridge for over a month. Not fun with two small children in the house. A little over a year later the compressor went again. Now it wasnt covered under warranty. Repair guy said do yourself a favor and buy new one of another brand rather than fixing this one. It will be cheaper in the long run. He said he replaces LG compressors all the time. New compressor was going to be $1200 so I went and got a new fridge for $2600. So I basically spent almost $3K on a fridge that lasted 2 years. Have a Frigidaire now and couldnt be happier.

The stove and oven work fine. The major problem is the “Easy Clean” function is totally worthless. After only 4 months of use the oven has baked on stains that will not come off no matter how many times we us the Easy Clean. Some models have the old fashion cleaning function using high heat. The one we bought does not have that function. We are afraid to use aftermarket oven cleaners because we were told it would damage the blue enamel. Would not suggest this model to anyone. The model number is LRE 3061.

I purchased an LG dishwasher 6 years ago, in which time I have 4 service calls. This appliance was expensive and the repairs to date have included failure on the insulation (overheating), error messages causing the machine to stop, a leak, and most recently the machine smelled of burning electrical and has now completely shut down. I purchased extended warranties to cover the repairs, but the inconveniences Ive experienced and the nature of the failures of this product are not justifiable for a dishwasher in this price range and of its age.

I purchased this door-in-door refrigerator October 2017, for my new home, at Home Depot. The store was my salvation in trying to get service for this unit as the right french door was 1 higher than the left, and the cooling fan made a high pitch whining noise whenever it kicked on. Sounds easy right? NOT! LG Service Center is a call center of sorts with questionnaires they read from, despite being told of the exact issue. 15 min later still nowhere. Called HD and they got the same result. After several different LG phone #s, Sue in Appliances at Cicero HD, succeeded in reaching the LG local service center and entered a claim for me. They were to call back with appt. I ended up calling them the next day, found out they are a computer repair center, and contacted HD to return this very expensive refrigerator. Thank you HD for all that you do and I will purchase anything but LG for the replacement.

Great appliance that only uses the water it needs and no more. Had proven to be very dependable and reliable. Offers many custom settings. I think the best feature is its auto water feature, since were on a septic its not using unnecessary amounts of water on smaller loads.

Well LG you have a lot on your plate right now and thousands of consumers without refrigerators due to your faulty compressor problems. Mine has been out since last Wednesday and LG cannot find anyone to service their product even their LG technicians aren’t available. Living out of 3 coolers and had to buy a box freezer. Now on my way to buy a used refrigerator because not knowing how long this issue is going to take! Was reassured that I would be reimbursed for buying the box freezer, food spoilage and old refrigerator. My case was sent to regional manager and being review while being told I’d be called back in 3 to 5 business days with a resolution to replace or give me my money back if I pass the review and if they cannot find anyone to come out and fix it. I don’t want to ever own another LG product let alone have them come out and replace the compressor with the same faulty issues to have it break down again in which it would. I also have a 1,000 dollar LG dishwasher and 6 months ago the top digital touch board went out! 1 year later! They replaced that and praying it doesn’t go out again.So now playing the waiting game. Don’t buy LG. Appliances will never be made the same way that they were years ago in the 70’s and 80’s to last a lifetime. I have reviewed just about every brand out there and all I find is garbage reviews!! What the hell can you buy that’s reliable anymore!

I purchased an LG French Door Refrig in Sep 2013 from HD at a hefty cost of $3,046, including 5 yr warranty. The fridge worked fine until 5 months after the extended warranty ran out. The units refrigerator and freezer areas stop cooling. I called LG service center and they diagnosed a failed compressor. They referred me to 5 authorized reps within 50 miles of my residence. None of the service reps wanted to touch the unit. They stated that LG refrigerators had high linear compressor failure rate plus LG was delinquent in remitting payment for their services rendered. LGs compressors are warranted for 10 yrs. but purchasers must pay for all labor and trip charges. The authorized reps stated the average cost of to replace the compressor was between $600-$1200. This is no way that I would invest this amount of money for such a high failure product. CAVEAT EMPTOR!!!

We purchased an LG french door bottom freezer from Home Depot July 2017 and the top refrigerator area will not maintain a safe temp. I have contacted LG customer service numerous times, it is still under manufacturer warranty however they have been unable to find a technician that will service our rural area, 4 referrals and no service. They assure me they will find someone to do repairs however it is nearing a month without proper working condition of refrigerator. Poor customer service, poor quality of product. Beautiful but non functional. Definitely do not recommend!

Lmx15964st - I have to have my refrigerator three years the compressor went bad. They didnt hold 7 year compressor agreement. Still waiting over 4 weeks. Faulty compressor was sent, tech not able to fix. I need to be reimburse for 6 hundred dollars of food and refrigerator cost thousands.

Noise! Popping, knocking noises from my LG side-by-side Refrigerator! At first, I only noticed it happening at night. Now, they are happening in daytime as well. Sometimes, it is really loud! The sound comes from the inside. Sometimes, it was from the fridge or from the freezer. I have tried reporting this to their Customer Service Department but I come to a conclusion that they must not have one because I have never had a reply!

LG support reached out to us and hired a contractor to repair the microwave. They contacted me several times to ensure everything was taken care of to our satisfaction. Im very satisfy with their effort to correct the issue even though the warranty period for the microwave had expired. Great support.

Our 4 year old LG front load washing machine started making a lot of noise during the spin cycle. We contacted LG who referred us to call an Authorized LG repairman. Well after a $100.00 service call that lasted about 30 minutes, we were told that the drum bearings were bad and not covered under the warranty and the machine would probably not be worth repairing.I will never buy another LG appliance again. It’s no wonder why LG has such a low rate of repairs on Consumer Reports magazine because their machines are not worth repairing!

Was the best deal available at the time and was highly recommended by salesman. Love the brand and would buy again as it has many features you dont necessarily get elsewhere. Highly reliable products. I like the ice maker and filtered water system. Also like that I can move the shelves around to maximize and customize the space in the refrigerator. I also like the meat drawer and produce drawers. They are spacious enough to hold adequate products. But the freezer is too small, would like less shelving etc to give more space; maybe move the freezer to the bottom instead of side by side if it could be configured correctly and I could see and retrieve product easily.

I am updating my review to state that I contacted LG by email thru their website, asking if there are any snap in times to utilize the bottom rack more efficiently and keep smaller items from falling through. I have not received any response from LG, and on reading similar reviews on the other brands I had contemplated, I would just be costing myself more money for the same issues, plus another installation fee since. At least I purchased this dishwasher on a good sale. Sadly I concede and no longer will enjoy the challenge of easily cramming three days of dishes and miscellaneous items into my dishwasher.

My LG fridge has space for all items to fit properly and in an orderly fashion! The fruits and vegetables in its space and meat and milk and juice in its space. You can turn ice maker off if it makes too much ice or you can empty it and start from the beginning to make ice!

I bought one microwave oven from Saudia, Riyadh since more than one year, then sent it to Egypt and it was working fine. But suddenly the buttons was not working fine so I called LG/Egypt, telephone number 19960 to come and check, but when they came to know that I bought it from Saudia they said, We are not responsible, as per instructions from LG. I told them that this is international company and brand name but unfortunately they refused... Now pls advise how can I solve this issue through any other channel in Egypt. My address in Egypt Giza **. By the way I have many LG product from Saudia - direct drive washing machine. Appreciate your understanding and support.

Our just under 3 year old $2700 LG French Door fridge stopped cooling. This one was the type with only the door ice maker that has always sucked and only made enough ice for one large glass a day. LG sent out a tech for $275 (I had to pay in advance) that did nothing and said the coils were dirty and needed to be cleaned and left. I cleaned them and it still is not working. I also did the over the phone diagnostic with the India call center (customer disservice) which was completely useless. I will be doing a dispute on my credit card for the BS service call and hope I can get a real tech to fix it. I also have the 10 year warranty sticker on my door, total scam. I will never buy another LG/GE product ever again.

We bought an LG front loading washing machine from Sears one year ago. It began making more noise on the spin cycle than a jack hammer, and almost vibrated its way out into the hallway. We called Sears repair for service. That was our second mistake! They sent a repairman only to have him make a list of parts totaling more than the original price of the machine. I asked why they dont just replace the machine and his comment was, We dont replace machines! What a joke! So a week later, an entire pallet of boxes filled with parts shows up at the front door. A few days later, two repairmen showed up to put humpty dumpty back together again. Well, that wasnt going to happen that day because, much to our surprise, the repairman needed more parts to fix the problem. So he ordered more parts and we waited another week for him to show up with his magic wand. I tried to discuss the issue with a manager but none wanted to talk with an actual customer. Imagine that! Its no wonder Sears is struggling to avoid bankruptcy. With nonexistent customer service, poor quality of appliances and zero accountability, the end is certainly coming. I only wish it had happened before we bought our appliances from them. NEVER AGAIN!!

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

I had the misfortune to purchase six LG appliances. In the past two years, I have had 2 repairs to my refrigerator, 2 repairs to my stove, 1 repair to my washing machine, and my microwave had to be replaced. Presently, my products are still under a warranty, however, LG Repair service have refused to come to my house, again to fix my stove. DO NOT BUY LG PRODUCTS!!!

WM2050 CW - After reading all the concerns and complaints from other customers, I must say that I have very similar problems with this machine. First, the smell of clothes and the permanent stench that this washer has is nauseating. Second, the machine started leaking from the bottom about a month ago. We thought it was the bottom filter that needed cleaning so my wife and I cleaned it periodically thereafter. That did not stop the leak. Today we pulled machine out of wash room to outside wood deck and propped it up on wood rafters so that I could get under it and examine origin of leak. It appears to be the door boot seal, which I intend to replace myself after I order it from Amazon ($70). I will update this review as I install and use machine with new part. Just like other reviewers, though, I would not buy another LG washer or dryer, not will I buy a front-loading machine.

I bought an LG washing machine model WFT6500 at Courts (Mauritius) Ltd. in November 2009. Serial No. is 908.JWWZ00529. Never once washed clean and so wearily I almost never made use of it during the warranty period, thinking that it must be a machine with very low power and it is normal to wash dirty. However, after the warranty period, I contacted the seller who wanted to send someone to check but for a fee. I refused because they did not think it was a technical problem.And so I blamed myself and nursed my woes stupidly until last month when I realized that the problem comes from the rinse cycle which is not functioning properly. It only spins the clothes but does not throw the water away nor does it do another rinse. The rinse cycle lasts only a few minutes with no additional water coming in or going out until the spin cycle that finally for the first time during the wash and rinse cycle drains the water away, leaving residues of dust in the clothes.I contacted the dealer once more, insisted that it is a defect that has been there since the first wash but they want to repair for a fee. I find this unfair because the machine has never been up to expectations and in spite of being in my possession for four years, I must have used it a dozen times only and not at all for two years at a stretch during that period because of being away from home. I guess it could be a defective machine that has been sold to our Mauritian distributor with or without their knowledge.

LG product company are not good. Some days before I purchase 3 star freeze after some days come problem. I complained. After complained they promised to me we handover new freeze but they dispatch 1 star freeze against of the 3 star. Service and product both are not good. I m not happy and I suggest to all of you please go with other brand. Old freeze model no:-GL-B191KRLQ. New Freeze Model no:-GL-B191KPZU.

Do NOT buy any NEW Washing machine with a Load Sensor! It senses the weight of the load and determines what amount of water to add to wash the clothes. Since the Government has to be involved with every aspect of our lives to save energy & conserve water, this device is crap! There is never enough water to wash the clothes and the clothes do NOT come clean. This mandate has sent us back to the early 1900s way of doing laundry with an old wash tub, scrub board & old soap that actually cleans the clothes!!! I cant afford to buy new clothes every month & refuse to wear dirty clothes! Only way around it.... Luckily I have a wash sink next to my washer. As I put clothes into the tub, I run the faucet hose over to the washer & wet the clothes as I put them in the washer. This creates a heavy load & as the sensor weighs the load, it is heavier and adds the right amount of water to wash the clothes!!! I have a glass lid so I can stand there & watch the water level. Unbelievable that the Government tells the Manufacturers how to build a washer with devices we dont need or want!!! Doing laundry for over 45 years, I am bright enough to know a small, medium or large load and able to determine my own water level for the appropriate washing cycle. If you dont have a wash sink, you will have to wash your clothes TWICE! So much for saving water. What morons we have running the United States of America!!

Model number LRE4213ST Household Electric Range. Most concerning is how ridiculously easy the knobs turn. Just walking by or leaning too close to the stove turns them on. We now have to fully remove the knobs whenever it is not in use because we have had several close calls. Aside from being unsafe this range heats unevenly, turns off at inopportune times and is very difficult to use.

Thought LG would be a superior product and good warranty. 2 yrs and the compressor is out. Told by tech guy that it is a thing with LG and they have only last about 2 yrs and will have to replace again. We have scheduled service and have been canceled 3 times. Going on 3 weeks without a fridge. Had to throw out food. Have missed 3 days of work. The people on the phone have no idea what they are doing and transfer you around and have to tell your problem again and again to each person. They say what you want to hear to get you off phone but then do not follow through. Again supposed to be here today and got a call that they are overbooked and rescheduled AGAIN. Do not be fooled by this company. Do not buy LG appliances. Their warranty is for crap and you will wait and wait and have to call a dozen times.

I have purchased a LDG4315ST from Best Buy 1 month ago during a remodel. It has been installed for 4 days now and I get a random gas smell odor from it. I had my contractor check the lines and no leaks. It has a leak inside somewhere. Just randomly you will walk by and smell the faintest hint of gas. Of course since it sat in my garage for a month it cant go back to Best Buy. I bought a gas detector to put near the range. Perhaps I can get some help here for my $1500 bomb I just purchased.

LG WT487OCW top loading washing machine - Purchased 7 months ago. Since day one the machine gave constant signals of being out of balance. We constantly have to restart the machine extending washing time to an average of 1 1/2 to 2 hours. The diagnostic system built into the machine is not helpful. It diagnosed a different problem and could not correct it. Currently it dispenses water during the spin cycle, again extending the total cycle due to having to restart the machine. Customer service did reply with a warranty repair that is pending. In contact with the servicing contractor who stated that software problems with this machine are common and a motherboard and flywheel may be the needed repair. We will see.

LSFXC2476S - Purchased from a local appliance dealer not a big box store a complete suite of LG Studio appliances and within 7th month the freezer has frost all over and ice laying in base floor of freezer compartment. Upon calling for service they say, Warm air getting in. Must be bad gaskets. Really in 7 months and open 2 times a day? Then, Is it level? I say, Really are you kidding me? Then they cant find a service person in a 14 mile radius and they will call me back in 3 to 5 days. If I were sick and wait 3-5 days I might be dead by. Dont they think the food will be spoiled in there by then and will they pay the allotted $400 for food spoilage?

Works as described. Quick temperature and easy to clean inside. Works fast and perfect. Much better than air fryer and food does not get dried. It heats up faster than other brands oven, so you can prepare a meal quicker.

Purchased the LG French Door refrigerator Model LFXS29626 on 3/21/16. So far, the freezer/icemaker seal has been replaced, the icemaker has been replaced and the motherboard has been replaced. The original issue was the door to the icemaker was leaking and every time you opened the left door, water would pour out of the door. OK, that is fixed early July 2016, then the circuits went bonkers and water started pouring out of the water dispenser... Thank goodness we were home or our home would have flooded. OK, thats fixed the end of July 2016. Then on 8/4/16 the original problem happens again... Water coming out of the door and the ice seal not sealing. I call LG for the 4th time and they are pretty much, sorry about your issues but no, we will not replace your unit... I call Home Depot and they are being kind enough to discuss replacing it. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!!! Do NOT purchase this crappy product!!!