I bought a LG refrigerator for $2500 from Best Buy on Route 1 Iselin, New Jersey. Within 5 years the refrigerator stopped working and the customer service provided a local LG Dealership numbers, where I had to call and schedule a service repair at my expense and the technician came in checked and advised that the compressor was broken, and I had replace the compressor at my OWN expense even though the compressor was still under warranty. LG did not take any responsibility for the warranty coverage they owed. Now, its been 4 years. Again the LG compressor is broken. Having such bad experience with LG, I am afraid to call the LG customer service again. Same story repeats again.... SHAME SHAME SHAME ON LG customer service... I would not even give one star if I has choice.

My 83 year old mother purchased an LG refrigerator about 2 years ago. She’s on a fixed income, so this was a significant purchase for her. I advised her to purchase the extended warranty for peace of mind in case something happened. What a joke. The refrigerator stopped cooling—freezer too. We called the repair number on her extended warranty & were told that the soonest they could get a repair technician out was over 9 days away. Well, not ideal, but we figured we could figure out how to make it work.The tech called to confirm the appointment & informed us he had ordered a new compressor to be shipped to her house because “they go out all the time.” Wow. That inspires confidence in the product. The repair day came and went without a tech showing up. When we called to inquire why the no-show & were rudely told that we were supposed to call when we received the parts. Well we saved the voicemail from the tech and there was NO mention of calling when the parts arrived. So they rescheduled the appointment, and again, the soonest available was a week away. The appointment was supposed to be from 1-5. We confirmed this for the 3 days leading up to the appointment. Yes, they assured us, the tech will be there between 1&5. Guess what? Again, no tech, it’s a Friday and the office closed at 5, so no help.Fed up, I called a local repair company. They were able to schedule an appointment for Monday morning. So I call LG to see if they will at least cover the labor for the repair. I’m told that because I didn’t use their “approved” vendor that they won’t cover the repair. Seriously? Clearly the LG refrigerators have a known issue with the compressor going out, but unless you use their “approved” vendor, you are out of luck. After over 7 hours of calls to LG customer service I was finally able to get ahold of the Executive team. Supposedly the approved vendor will be out tomorrow between 1&5. Yeah, heard that before. Fingers crossed they actually show up this time. One way or another, I will NEVER purchase an LG ANYTHING and I will advise EVERYONE I know to do the same. Worst customer service EVER.

LG Ref. Model LSC27950ST/704KRLRO1552 - Purchased this side by side in 2007. Since that time we have had the ice dispensing mechanism repaired 5 times, the ice maker replaced twice. The big issue is the solenoid that opens the trap ice dispensing flap burns out and seizes. When this occurs the light that is in the dispensing window continues to blink... Glad we have extended warranty... Never will we buy a LG product... Life has not been good with this product!!

When we remodeled our house, we redid our kitchen, and my wife picked out the refrigerator. We also got everything matching. So, that was why we went with them. LG is a well-known brand, and the unit we got was on sale and it was about the size we needed. Also, it is quieter than what we had. We have had our refrigerator for two years now and it was good, but the compressor went out on it. So, we had to have warranty work done on it. It works good now. The serviceman who came was good, too.

Never will I buy LG products again! My 35 yr. old Fridge finally died. So I bought just what I wanted Door in Door stainless steel. In 11 mos I lost ice cream in my freezer, Logan Appliances installed a new computer board. Well it is April 11, 2020 and it’s done it again! I have NO confidence that this won’t happen again. I paid almost 2000.00 for a piece of junk... I intend on going on EVERY forum I can to get this resolved once & for all... This is Saturday but on Monday 4/13/2020 LG will be hearing from me! I have read the many reviews (bad) on LG. I am willing to take legal action, if they do not satisfy me once & for all.

This microwave caught fire while steaming vegetables. We heard a snapping sound followed by the entire inside space bursting into flames. I was able to extinguish with no damage except to the microwave. Since the unit was only 10 months old and still under warranty I called LG. Their response was immediate and a technician (tech) was at our home the next day. Upon arrival and inspection he made a few comments: (1) Why did we clean up the damages inside the unit? (2) What happened? (3) I need to call home office to talk to inside Tech.He made the call as we stood there and a Tech on the phone asked him to send a video from his phone with instructions from the Tech on the phone. Once completed he hung up and said this unit is fried and needs to be replaced but two Techs from home office had to review. Ten minutes later they called back saying it was customer error due to GREASE FIRE and they would not repair or replace.My only choice was to escalate the claim to LG management which I did. After sending them store receipt I asked for the denial and reason in writing which they absolutely refused to give me. The next day they emailed me to say they set up a Return Authorization Review and I should hear from them within 2-3 business days. It is now five business days with no response!I went to the store where I purchased the LG microwave, gave them my notes and asked for help. Once reviewed by store and they seen what LG was putting me through they said they would replace the unit. Would you buy another LG product after reading about this runaround? I would not but I certainly will purchase again from Best Buy as they stood behind a product that the manufacturer, LG in this case, would not.

So we splurged and bought one of those washing machines with all the bells and whistles. Rust formed around the bleach dispenser after just over a year. This is completely unacceptable. It continues to grow daily and is not cosmetic to me. I have never had a washing machine rust out on me, what will this look like after 3 years? 5 years? If it lasts that long. There were some huge lawsuits back many years ago with auto manufacturers and rusting vehicles. Maybe an attorney should look into a class action suit against LG. A $1200 washing machines shouldnt rust. If they do, you should get relief from the company not the runaround.

16th May 1st complaint that fridge was freezing and leaking and getting mould. Technician came and tried to fix it. 25th July 2nd complaint still doing it. Technician came and said he would find out how to fix it and order parts but it would take 6-8 weeks. Never heard from them again. 16th October 3rd complaint technician attended and told me that the fridge was unfixable. That it would need to be replaced. Waited 2 weeks. Heard nothing, contacted the “customer care line” they told me I had refused to allow it to be fixed. You tell me. What sane person refuses to have their fridge fixed?2/12 4th technician attended took photos, was here for 2 minutes and left. Every couple of days I have contacted the so called customer care team and they tell me that the technician hasn’t sent a report. The technician tells me he has and has sent it also to the state manager. Every two days I get told someone will call me back. NOBODY has ever called me back. Today it’s the 18/12/19 and I am putting Christmas food in to a fridge full of mould and just want to cry my eyes out.

I had cracked the glass top on my previous LG range as a glass bottle fell out of the cabinet over the range. We went shopping for a similar range and I thought the model I was purchasing was self clean. We were in a family crisis at the time so I didnt do my normal research. I know the sales associate realized I wanted self clean so I really didnt pay enough attention. It was a while before we really used the range as we were out of town with the family situation. I have watched the videos regarding easy clean and LG claims small spots, light soil are easily cleaned after the easy clean cycle. I have run the easy clean three times today to clean light soil and it doesnt clean up with plenty of elbow grease. Ugh. I should also mention my husband has had to take the glass out of the door twice to clean soil or grease. We are retired so its not that we are always cooking.

Electric Range model number LDE3017SW. After only using my electric range a couple of times, I noticed steam and grease lines inside the door between the two glass panels. These lines and this film and grease have continued to cover the inside of the double paned window. My range always looks dirty as if I need clean the door windows, but the grease lines and steam lines are on the inside. I called to ask them to come to fix the seal or replace the door and they said they are unable to do so unless I pay someone to come take the door apart to clean it. I should not have to disassemble the door to clean it. The seal between the window panes are faulty or defective. I had my first Maytag range for the first 34 years without anything beyond normal wear and tear from use. This LG one cooks and bakes well, but has this issue which is hard to look at everyday. Also, the top is white and the burner glass top areas already have stain. This is not as big of an issue for me as the streaked windows in the door. LG has refused to send anyone out at their cost when this is a manufacturers defect.

I chose to purchase LG because I love LG products. They were the first to be innovative in my eyes and expanded theirs products from phones to refrigerators. Their designs always look so modern and sleek unlike other brands. I loved how big the refrigerator was and how many things you can fit inside and still have space. Also its reliable and lasts and look nice. Easy to move and assemble and everything like that. Also looks great with my decor. But I dislike the price of the refrigerator, it seems to me like it wasnt really worth the price that I had paid. I feel like it should include more things and maybe more shelves but works like it should and gets the job done.

We purchased a LG TROMM Washer in Jan. 2007 (WM2487h*M) and we should have known better as we had to trade it out within the first few days of purchase because the water was filling up in the drum after the rinse cycle and the symbol FE was displayed. Luckily, Best Buy exchanged it for a new one without hesitation and it was almost as if they had already been down this path before with several customers. Fast forward less than five years later and the same thing has happened. We just spent $640 on repairs including a new water pump, a new water valve and a new memory board for this hunk of junk of a washer. In hindsight we should have just bought a new machine as the warranties had all expired. The guarantee for the new memory board is for two years supposedly, but we have yet to see paperwork from the registered LG repairman. Although he did state that the new memory board was registered with LG. I guess well just need to keep pressing them on this until we see something in writing.

I have a nearly new LG refrigerator which is not working. Stopped cooling in fridge and bottom freezer. After waiting on hold for over 10 minutes the customer service rep who doesnt speak English (I kept having to say excuse me for him to repeat himself) questioned me about the product itself. Refuses to send out a technician for repair (even though its under warranty) and has me reset it and then tells me if it doesnt work in 4-6 hours I need to call back. Nope. If it doesnt work, Ill call in a a repair company to come. In the meantime, all my food in freezer and refrigerator will be ruined. Not a great way to run a company.

Within the first year of owning a new LG gas range, the 5 burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace. 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together.

LG model LFX2596ST 3-door refrigerator freezer with in-door ice maker. The 5/16 inch tubing from the water fill valve at bottom back of unit to top of unit split shortly after warranty expired. I cut out bad section and spliced in new piece. About 2 weeks later, leaking again from just above splice. This has repeated till now. My only option is to replace the entire tube from fill valve to ice maker. I cant afford to have a service tech do this, so will attempt myself. I have been unable to find instructions for this online. Last LG appliance I will ever own.

We bought a LG refrigerator, model LFX25974ST, on 3/11/2013. Stopped working 2 days ago. No refrig, no freezer, lost all frozen foods and almost all in fridge. Have extended 3 yr warranty, and they will supposedly come next week to evaluate the situation. Now, after reading all of the above, we are concerned we also have an unfixable problem. i.e. the compressor. We also will be required to pay the service fee, and heavens knows what else. Has anyone heard of what can be done, to make complaints known to any and all consumers of these poor products. It is so frustrating to try and talk to anyone!!!

Ive had this fridge for over 3 years and it finally stopped cooling and making ice in April. LG has sent out 3 different technicians to repair it but none of them seems to know what is wrong with it. One tech said the issue was with the compressor, they ordered the part, when the tech came to install the new compressor he said there is nothing wrong with the compressor. It is the motherboard that went out. He returned to install the new motherboard and it is still not working. There is an issue with this particular fridge based on all the reviews Ive seen online. They need to do a recall on this fridge since it is a manufacturing issue and replace all those fridges that people are issues with. I am still waiting for my issue to be resolved.

The worst waste of money and there is nothing I can do about it now. Bought it a year ago because it fit in a small area of my kitchen. Reads, Hold 3 seconds for extra functions but nothing happens. Stuck with limited functions. Normal cycle over an hour plus. Dirty clothes come out and holes showing up. I feel tricked by LG quality claims. Do not buy this washer.

We believed LGs advertisements and trusted that they would stand behind their product. The expensive French Door Refrigerator/Freezer (LFCS31626S) has given us nothing but trouble. LG has sent repair technicians several times who have gone so far as to replace the control board (twice) and the compressor complete with solder smoke wafting through our air during a 2-4 hour repair job. Still, in spite of being set at 36 degrees F, the temperature cycles from 45 degrees F to an unsafe 60 degrees F. The last technician who worked on the thing told us that he did all he could, and, within a week, we had the same problem all over again (we called that technician for help but he no longer answered our calls). Meanwhile, weve lost tons of food and have to shuffle things into a standing freezer for salvage. This has been going on for about a year. Rather than do the right thing and replace the unit with a new, good one, LG now wants us to break COVID-19 isolation for yet another failed repair attempt. Most recently, we were handed over the Executive Team where a member picked-up and held the phone line open for over 2 hrs before hanging up without once responding to our repeated pleas that he/she speak. We are beyond frustrated. In fact, we are feeling betrayed. Please help!

Dishwasher is the right size and it meets my needs/my requirements. It cleans the dishes well. However, scraps of food from dishes is left in drain in bottom of dishwasher. This causes a bad odors, if not cleaned.

7 year-old LDF7810ST (with very little use until recently) gave LE code. Replaced motor & since old part was riveted shut, husband drilled it open to take a look: what a mess. This must have been a defective part from the beginning and ultimately made a terrible grinding noise like it was chewing up silverware, however, it was just the motor grinding itself into pieces. Re-assembled & still wouldnt operate. He checked wiring & voltages, only to find that the noise filter has a 120V black wire and white wire coming in one end of the filter and coming out the white wire is 120V. He cant figure out how this ran in the first place, but has anyone else noted this problem? Do we throw good money after bad & keep trying to fix this sad excuse for a dishwasher?

Our LG microwave is a low performer compared to our last. It took much longer to heat foods through. The buzzer letting us know it was done was very quiet, but the microwave itself was very loud and annoying (rumbling, rattling and humming). The biggest set back is the touch panel, it is impossible to see the settings since there is no backlight. Unit seems to get very hot as well.

LG refrigerator, range, microwave, dishwasher. All junk! Bought all upper-grade appliances for a complete kitchen makeover. Every single item failed 11 to 24 months multiple repairs on every item. Caveat emptor. Buy anything else.

Purchased LG Washer in November 2020. Experienced several intermittent leaks. It caused the level legs to stain my floor orange. The stains cannot be removed. Come to find out after the technician had troubleshoot several times that there is an issue with the Deep Wash causing the washer to overfill. Quite upset that this issue exists. The board now needs to be replaced.

About five years ago, I purchased a new LG with a freezer on the bottom and two refrigerator doors on top of the freezer. The ice maker is located in the upper left door (as you face the unit) in the refrigerator. So far, the ice maker has been replaced 5 times, and has never worked correctly. It will not provide sufficient ice output for a family of four. If guests are expected, I must buy ice at the store to supplement the output of the ice maker. The ice maker contained in this refrigerator is a poorly designed and constructed worthless piece of junk.

Water dispenser for drinking water, ice cube dispenser and french door with temperature indicators with touch screen monitor to change settings depending on my need. I am very much satisfied with the refrigerator except that I need to change the filter every 6 months. Other than that it is very much fulfilling my needs. Price was reasonable when compared to others and availability when I needed and also in the physical store so that I could have a look before buying.

I just wanted to write and tell you that I will never buy an LG appliance again. Had a refrigerator for 10 years and all of a sudden the compressor breaks and it’s $800 to fix it. They said the warranty ran out 6 months ago. Bought the matching stove with it 10 years ago and I’ve already had to have it serviced twice. Bought a flat screen for my wall and that broke after 5 years. You do nothing to help your customers and it’s impossible to get a hold of anyone. Horrible company!!

I have an LG WT4801CW washer that was purchased from Home Depot just four months ago and the washer just quit during a wash cycle and with the lid locked, you cannot remove the clothes. Naturally, the LG tech gave me a reference number and a service center contact to call. The only problem is that its Friday evening and the service center will not be open until Monday. I would not recommend this product to anyone else. Based on other reviews, it seems that LG is aware of the problem as it is not a single situation issue. I will plan on replacing this unit after the one year warranty period is up.

A crack? I have never heard of a drum in a dryer cracking. Once I checked it out, I was surprised to find a 4 inch crack. We had noticed that everytime we did laundry that there was a thumping sound coming from the dryer. I was even more shocked to find that its a common problem with LG dryers. I always thought they made good products. Apparently not, with all these reviews of the same problem.

For a long time we had a Maytag dryer and loved it but when it finally died we decided to get an LG dryer to match our LG washer which we have had no issues with. We purchased the dryer from Home Depot and since it was brand new it has melted MANY items, mostly coats and blankets. I have wasted tons of money replacing damaged items and and scared it will result in a fire. At first I just thought it was because the dryer was fancier than I was used to and I needed to learn how to used its technology but after learning the ins and outs it has continued to happen time and time again. Now I just air dry a lot of items to avoid them burning and melting which is a huge pain. It even has melted several infant Muslin blankets which is not what I would consider a material sensitive to heat. I’ve honestly just been avoiding contacting customer service knowing it will just be a hassle but I am beyond frustrated and after looking up see there is a class action lawsuit for LG dryers catching fire so I plan to contact them ASAP to get resolution. In the future I will go back to my tried and true Maytag.

The fridge was only 8-month-old when the dispenser stopped working and the ice maker started making noise. Initial call to LG was okay. Then the headache began. It took them 5 weeks to get someone to replace the part and every time I called, I got someone from India (clearly with an accent). Then no supervisor. Horrible service. First LG appliance I bought and the last for sure.

Purchased LG top loader in 2013, worked perfectly until a month ago. Will not complete cycle. Get UE error, even when empty. Had tech replace sensor board and motor. Still not working right! Wont ever buy another LG product! Waste of money!!

Shortly after year warranty machine gives error code 6. Thankfully we had extended warranty. Service mechanic attempted to replace defective clutch after waiting a week for the part, but apparently the nut that holds the unit together corrodes so he had to cut it to remove. After waiting another week for the nut he replaced the defective clutch. Behold the new clutch is supposedly bad. After calling customer service at LG I was told to keep my phone line open and to expect a call from a technician. Sitting here waiting on a call wondering if we will be waiting another two weeks to have it fixed.Thinking if this is going to become another lawsuit issue as they had with the first LG model? Water saving, that is a joke. Takes almost two hours to clean clothes adequately as you need extra rinse to get them rinsed properly. Then wrings them so tight you have to try too untangle them before you can put in dryer. Hope that by end of day something is resolved. Only good thing to say is the extended warranty people have been excellent trying to help, but dont think they are connected to LG.

Stove purchased between 2012 and 2014, around $1600.00. All of the 5 knobs broke off the stove due to what looks like poor design and using cheap plastic to try to secure the knobs on the stove. I called the company. Said, Buy new knobs.

We had bought an LG television which was our first LG purchase. Then I was at Lowe’s one day and needed a new refrigerator. We ended up purchasing the LG French door refrigerator in a little over four years ago and I loved it. It was everything I expected until the compressor went out. It took four weeks to get it fixed which was a long time. There are two ice makers. One in the door and one in the bottom drawer. We noticed that it wasn’t making ice. At first, it was still cold, but over a couple of days it stopped keeping things frozen. A couple of days after that, nothing was cold in the refrigerator.I called the number that’s inside the refrigerator and they wanted to know the details of when I purchased it and did I have proof of purchase. I’m not sure how that worked between LG and the people that came out but they had to contact a rep and she said, “We don’t have a rep in your area.” Someone else called me and scheduled. They said it would be a week. Then I called back and they said they had to reschedule because they didn’t have an LG repairman in Alabama. They were gonna have to get a certified LG repairman to come and fix it. They had me describe what the unit did. They were able to determine that it was probably the compressor and they sent the parts. About two weeks after we got the part, the LG repairman came from Georgia and fixed the refrigerator. I haven’t had any issues with it since the gentleman fixed it but I probably wouldn’t buy any LG refrigerator again.

We bought a complete set of LG appliances that they just delivered August 8th. As soon as the delivery people left we noticed the oven door is not lining properly. The Home Depot that we bought the appliances send an LG person to fix it. They came twice but they literally take 5 minutes and they said they can see it but they cant do anything about it. Nothing!! Brand new. We made Home Depot to take the stove back, now they are saying the model we got is discontinued. I clearly see it on the website, I dont get it. Next time I will NOT BUY LG.

I bought this washer to replace a 20yr old Kenmore when I moved to my new house. Large loads, blankets etc I was told it would work for all. Within a year there was a recall because it became unbalanced. I had that fixed. Every time I do a large or heavy item this machine goes off balance. It does not stop but goes over and over again from the beginning, wasting water and electricity. In other words I have to do multiple loads and/or stay in the house checking on the machine to be sure it doesnt go into this wasteful cycle. I will never buy a LG product again and in only 3 yrs I am looking to replace this one.

Within a few months of purchasing a top of the line LG French Door refrigerator, the unit began icing up. After multiple repair calls, and replacement of various parts, the situation only got worse. Ive purchased many top of the line brands over time - never have I experienced such a poorly made product. After five years of trying to get the LG fridge to work, we had to finally give up. If youre looking for a good fridge, start with KitchenAid or Whirlpool. Walk past LG and keep on walking. Weve talked to others and have heard similar complaints. The L in LG is for Lemon.

Extra cold crisper takes 15 min to get drinks cold. Everything stays fresh long. Insta view and door to door. You will be very happy with your selection of LG fridges. I would improve the fridge to a more standard size fridge for easy apartment removable, refrigerator is beautiful, elegant, and organized and you can enjoy a nice cold beer or soda after installation. It has a lot of electronic stuff on it that is very use. Refrigerator is worth the price. Its slick design and advanced features far exceeds any other product comparison. Im a LG signature customer full in keeping everything cold. Only owned an LG.

We bought the LG Steam set back in May 2009. With a big family, it was such a blessing to get a large capacity elite washer and dryer! We used our tax money for this expensive set with the premise the company pledges: that we would quickly reap the savings of this energy and water efficient washer. Well 4 1/2 years later we have a broken washer with a bearing assembly that needs replaced. The washer kept filling up all on its own and leak, then it wouldnt drain and then getting stuck in the midst of a cycle. We would have to drain the tub and ring our clothes out by hand (we have 7 people in our family). Then it finally quit spinning altogether. It has been a mess to say the least. Total cost to fix it? Repairman said in the $800 range. That is ridiculous for a machine that is less than 5 years old and was so expensive to begin with. And it sounds like this is a manufacturing problem as I read so many others who have this exact same thing happen. Can we say class action law suit? Sign me up.

BUYER BEWARE! Try to keep short. Refrigerator 5 years old. Non functioning since November 15, 2017. Serviced x 3. Service charge totalling $401.25. Deemed unfixable by technician! After multiple phone calls to LG (wait x 40 + minutes each and every time). Most recent call 830 tonight. Was told tech forgot to turn in for request for new refrigerator. Todays date 1/10/2018. Was told we would have to wait til 1/16/2018 for review!!! LG could sell toilet paper; wouldnt buy!! They are not worth **!

I have an LG side-by-side refrigerator. Keeps freezing up. Ive had service work on it. I have changed the parts out on it, put new parts in it and it continues to freeze up. I have called the service people about it. No one wants to seem to help me and I too have had a bad experience with LG and I would not recommend to buy LG products to anyone especially that home products as far as the stove refrigerator or the dishwasher. Im hoping that I can get this resolved or are thinking of getting people together to file a lawsuit.

LG washer temp-sensor has gone out 4 times in 5 years. I called LG to see if they would comp me for repairs after the first break down. They indicated no, that I did not buy the warranty so they could not help me. I called again after it happened a third time, still no. I bought the washer and dryer back in 2007. The washer has broken 4 times (all same issues) and the dryer once. I will never buy another LG product again.

My LG double-door refrigerator (Model GL-275VM5/2009) is sounding very loudly. Cooling is perfect, but it sounds too loudly.

I was happy with the young man that repaired our refrigerator. He was professional and completed his work within a timely manner. I was disappointed in LG for not trusting me, I told the lady the compressor was not running. The fan and lights were working, just not the compressor. The temperature in the refrigerator was 65 degrees plus. I also told her I had heard the compressor running loud a few days before and now nothing. If the lady at LG had trusted me, the part could have been ordered and here or with repairman when he arrived here the first time and I could have my refrigerator repaired and running a week earlier. I am all not happy that repairs had to be done within the first few years of owning it. I understand that this is a regular occurrence on refrigerators now. Disappointed in the integration of the companies putting in place planned obsolescence. I have a 25 year old refrigerator that is still running and has never had repairs done to it. The big profits for the companies, is not good for the consumers or the landfills. I am thankful for the warranty that did cover the parts and the lady at LG for covering the labor repairs. I am just sorry that I have to be without my refrigerator for a extended period of time.

My 3.5 year old LG fridge stopped working 2 days ago...no warning. The front panel said the fridge was -4 and the freezer -17 but everything defrosted. This is terrible for an appliance just a few years old. I believe there are potential class action lawsuits about these fridges. Very disappointed. My Maytag fridge is still working after 20 years.

French door fridge rusting after 18 months and I have no ice maker! Follow cleaning instructions and I see little rust dots coming up everywhere...if I stand back its beautiful. So disappointed in it...soon to be a garage fridge I guess. Sad as I have bought a few LG fridges in past but this turns me right off them. KitchenAid maybe for next fridge...have to start saving pennies again.

I had a new home built and wanted a double oven. The builder only supplied Frigidaire and Frigidaire did not have a double oven. I ended up buying LG refrigerator dishwasher microwave and stove and they are all excellent in the stainless and I love them! The inside of the oven is blue and it is gorgeous!!

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

WT4801CW - Only bought this washer four years ago and can echo others who say that cycles take a LONG time. Now am getting OE error constantly ~ have done troubleshooting and there does not appear to be any blockage in drains. Will try appliance repair but disappointed as I had cheap Frigidaire for 15+ years and no trouble... Will not buy LG again.

We purchased an LG Bottom Freezer Fridge in 2011, cost over $2000. To date we have had 3 service calls for faulty boards to a drilling sound loud enough to drown out my TV in the next room. I paid $200 for an extended warranty to repair the first time the drilling sound started. Warranty valid for 90 day only. 1 year to the day, the drilling sound started again. I called LG customer service. The first person Eddie hung up less than 5 minutes into the call. Called back to a person by the name of Luigie. I explained the issue to him, he had 2 ways to resolve the problem, 1: spend another $200 for a service call or 2: unplug my fully stocked refrigerator for a few days, when asked if LG was going to replace the spoilage, he said that LG does not assume that liability however, he did tell me that the issue is known by LG. Never again will I buy an LG product!

On June 28, 2020 I noticed my fridge was not keeping things cold. I called a refrigerator repair company and it turns out my compressor went bad. I have only had the fridge for 5 yrs and 3 months. I called LG customer service on June 29, 2020, and was told they would replace the part but wouldnt pay for the service. It is going to cost over $600 to have the compressor replaced. I did some additional research and it appears LG has a problem with defective compressors. In fact, there was a lawsuit filed against them for this very reason. I asked to speak to a manager about the repair cost and Vergie refused to transfer me to one. She also would not provide the name of the manager that said they would not cover the repair costs. Its not like I asked for a new fridge, I just want them to pay for a problem they know they have. This will be the last time I purchase a LG product!

I purchased the LG washer a year ago. I have been dissatisfied since day one. Tried every cycle, but the clothes are all tangled up at the end of every cycle. You try to take the clothes apart and end up with a left arm of a shirt twice the length of the other. Its awful, the clothes come out all stretched out from trying to pull them apart. I loved my old FRONT load washer. All clothes were washed properly. With this top load, not all clothes get a good wash. Never again top load. No use calling LG. They will tell me: Too bad sucker. We got you for 2K.

The French door refrigerator we bought is awesome. There is so much room. That said it does make the freezer a bit small but I love the 3 different spaces. The new black stainless is terrific, no fingerprint marks and easy to spot clean when needed.

LG Electric Range- LRE30453ST. After using the self-cleaning feature in the oven, I noticed the interior looked as if it had been chipped or scratched. I then found pieces of the enamel on the oven floor. I called LG to complain. They asked me to send them pictures of the oven. After emailing them the pictures, they came back, said that it was out of warranty and I did not purchase an extended warranty. Their conclusion was that the chipping was caused by owner neglect. I was fuming since I did not do anything to cause this. I only used the self-cleaner. I asked to speak to someone in a higher position and was told that they were the highest I could go. I preceded to inform them that I would not take that as an answer. I still have the pieces of enamel that came off. I told them that I would be contacting the Better Business Bureau and anyone else I knew to report this and they told me, to go ahead.Im stuck with an appliance that I wonder whether it is safe or not. I have a 10-year old stove whose oven looks 100 times better than this one. Unfortunately, I purchased a LG refrigerator and dish washer to match. I have been dissatisfied with dishwasher since day one, a hard pill to swallow.

I purchased the washer and dryer because I had had good experience with my LG television. To my total surprise, these two products are absolutely the worst pieces of junk I have ever experienced. What I would give to have my old washer and dryer back. The water level does not half cover the clothes and they come out almost as dirty as they go in. I turn the ** thing on and off until the water level at least cover the clothes. Im not sure what goes with the dryer but the clothes come out stinking and I keep turning the dryer back on thinking they are not getting dry enough and are mildewing. Ive tried everything I can think of and used so many different products to try to get a better result, but nothing works. I hate my LG products.

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

LG LFX31925ST - I pay 3k for this refrigerator and it keeps break down on me. I have to pay 400 out of my pocket. Replaced the bad compressor 3 months ago through LG Repair Service (LG warranty for part only). Now the refrigerator not cool again. I called LG and they said my 60 days warranty is over, nothing they can do. If they informed me 60 days warranty only I would not spend $400 for this repaired. Now I have to buy another refrigerator but NOT LG. Their products are junked, customer services are horrible...

I purchased from Home Depot the LG front loading washing machine model # MW2050CW in April 2011 so this product is only 7 years old. It started making a loud grinding noise in the spin cycle, so I called LG directly to see what I should do. Someone from their technical department asked me to start the spin cycle so he could hear the noise. He quickly diagnosed it as bad bearings. Since the machine was out of warranty, I was transferred to a different department, thinking I was still talking with LG. I was talking to Assurant Warranty, who LG uses to provide repair service when their appliance is out of warranty. However, I wasnt informed that I was no longer working with LG which I believe is very deceptive. I signed a repair contract for 3 payments of $95 each on Sept 28, 2017 to begin the repair. A local repair company called Authorized Appliance (would not recommend them either) sent a technician on Oct 2nd. He also turned on the spin cycle, listened to the noise and confirmed what LG had told me over the phone was bad bearings. He performed his diagnosis in 10 minutes. Within 2 weeks, I received a call from the warranty service stating they had received the technicians diagnosis and authorized the repair. On Oct 28, 2017 the second payment of $95 was charged to my credit card. Early in November, I called the repair company to be told they were still waiting on 1 more part to be delivered which was the drum for the washer. On Nov 13, I called the warranty company to hear from them what the delay in fixing my machine was all about. They were unable to reach the repair company due to a large volume of morning calls and asked me to try them later in the afternoon, but assured me they were staying on top of this. I finally reached the repair company on Nov 21st only to be told that Assurant had canceled the drum order because it was no longer available. The drum has a lifetime warranty and to be told the part isnt available on a 7 year old washer is completely a rip off by LG. During the same phone call with the repair company, they told me that Assurant informed me of the decision on Nov 2nd and had already refunded me and that I had cashed the check. Both were lies so now I know Im really getting the run-around. At this point, I called LG directly twice, and spoke to a final person who said my complaint was being directed to the special customer service department of LG for a decision. I was told that I would hear back from them within 3 to 5 business days. I confirmed that Wed, Nov 29th was the last day I would hear from them. That was yesterday!! I will call them today and demand some answers how they are going to correct this problem. By the way, I was charged $100 (which will not be refunded) for the 10 minute service call. DO NOT BUY A PRODUCT FROM LG ELECTRONICS, INC.

Have owned this LG front load washer for 2-3 years. If I could move it myself, it would be out to the curb for the garbage today. I have rebalanced this machine more times than I can count and it still just walks all over the laundry room. Nothing but JUNK!!!

We bought an LG LFX319255/05 about 4 years ago. It stopped working. Had repairman come out. Compressor is bad (400). Covered. New a new mother board that is compatible with new compressor (400) not covered. Labor (400) not covered. 848.00 total with tax. The refrigerator cost 2,600! It also has started to pit/ rust on the door. Not happy at all. Would definitely not recommend LG ever again. The sad thing is several friends have bought one based on our recommendation.

First, we purchase this refrigerator IMXS30776D is 2016. This refrigerator is barely three years old and $2800.00. This refrigerator has had all part replaced (the compressor twice). The technicians from A&E Factory Service deemed our refrigerator non-repairable. We called LG to see if we could get a replacement or refund. They said they needed information from the technician at A&E to confirm our refrigerator is non-repairable. Three weeks later, we have been passed back and forth between LG, SEARS the A&E. We made another attempted today to find out a status and were passed to SEARS Warranties department. They pretty much told us, No we are not replacing or refunding the refrigerator. I will not buy another LG refrigerator or any other product that LG makes. I will also pass on my experience to everyone I know and those I see shopping for refrigerators (Best Buy, Lowes, Home Depot which I frequently shop). Stay away from LG refrigerators!!!!

I purchased an LG French Door Refrigerator when we built or new home in October of 2014. My husband was very excited about the third door in the top half of the refrigerator and the ice in the door. I wanted the freezer on the bottom and the extra space in the top half. Although we both got what we wanted I have had nothing but problems with this refrigerator. After only 6 months we had to pull it apart in the freezer compartment and thaw the back of the freezer because the fan in the back was frozen. Since then I have had to pull everything out of the fridge and pull off the back to expose the coils to thaw them as well. After I do this again tonight I will have done it 3 times in less than an 8 month period of time. The last time was only 2 months again and last night sure enough the fridge threw an error code again.Holy Cow LG really this is the best you have to offer? My old GE side by side Fridge was less of a hassle and required less attention than this LG has and I had that fridge for 20 years. In fact the side by side that I bought second hand and only paid $150 for has been better fridge than this LG that I paid over $3000 dollars for. If I could I would deliver it to the President of the Companies door step and let him take it apart and thaw it yet again. Wow thanks for the crappy design. I will never, never, never buy another thing that says LG on it or that LG has had anything to do with. Thanks for letting me rant. I hate this Fridge!!!

My very nice LG (big freezer on the bottom) has a computer that lasted 5 1/2 years and Ive been told that thats pretty good for an LG. The service people (two different companies) hate to work on this brand because of the difficulties in understanding the pamphlets/instruction on how to fix them. The two companies I called for help each asked me some pertinent information about my problem and after answering them, both told me the same thing.... The motherboard has died, just like that. I had really liked the fridge until it simply stopped working, even though over the years it made some strange noises and I had trouble with the automatic ice maker. I love the size of the freezer and the fact that its on the bottom. But none of that helps when the thing decides to quit. My problem is that this one replaced (in Feb 2009) a Coldspot that we purchased in 1977!!!! Really! Yes, we had to put in a new compressor in 1991, but what service that thing gave over the years!! To find a silver lining, I guess I have to look at it from the viewpoint that the cost of the LG ($1200) came to spending a little more than $200 a year for its service, which is small enough. Next time I buy a fridge, Ill stick to the old standby names!!

I dont have a complaint with where we bought the product. I have a huge problem with the product itself, an LG dishwasher LDF7810BB/LDF7810ST. What an absolute piece of junk! First of all, it will not dry the dishes without Jet Dry so youre married to that product for the life of the dishwasher. The wash cycles run up to three hours! I just ran a load that took three hours and three minutes to complete and 90% of the dishes need to be washed by hand.No, the spray arms are not clogged nor are the dishes caked with food. I believe you could put clean dishes in an LG dishwasher and they would come out dirty. Covered in food particles that have been distributed all over the dishes. I will never buy another LG appliance ever. What a rip-off!

The oven temperature is not accurate. Have to turn on all the burners beforehand so the temperature is not way too high. Sometimes it will work properly but more often than not it is too hot. The igniter on the right hand side of range (in front) will turn itself on and keep on until we unplug the stove. I think this is a fire hazard. And for the cost of the range it is definitely a piece of expensive junk. The cost of the range was around $1000. The range will definitely have to be replaced and it is only 2 1/2 years old.

We bought a home that had a completely remodeled kitchen with a brand new LG LRFD25850ST refrigerator (French door style, with freezer below). It is a beautiful LOOKING appliance. The ice maker works. Thats the only nice thing I can say about it. When you open the doors, in just a few seconds it starts beeping the open door alarm. This is not a defect. It is designed that way. The problem is that the time before the alarm goes off is not settable, and it comes on so soon that you cannot possibly put groceries away before if relentlessly goes off. In fact, its darn hard to even get things OUT of the fridge without it going off.Everything plastic on the inside of this fridge is made of a cheap, brittle grade of plastic. The produce bin doors and wide lower drawer have all cracked and broken multiple times in multiple places. The front support plastic edge on the lower shelf cracked in several places and started to sag. Some PVC plastic pipe cement and my own supplies of plastic to reinforce it have kept it in shape, but most people will not be able to make repairs like this and they will end up with the cover doors drawers all broken and coming apart.One day it just started accumulating a big thick sheet of ice in the bottom of the freezer. After months of just chipping it out of there in big chunks before it started to melt at the front edge and run water all over the floor (which it did multiple times), we went away for a week, so we took out all the food and shut the thing off. After 5 days of being off and completely dethawing, it stopped creating that ice sheet. I assume the defrost draining tube was blocked somewhere.Temperature distribution throughout the fridge is very unpredictable. Sometimes the ice cream is soft, sometimes hard as a rock, sometimes the milk is too warm while other things in the fridge annoyingly freeze hard as a rock, or vice versa. The light bulb compartment cracks and deforms. The cover is very hard to get off, and the bulbs are very hard to unscrew. I dont know how a simple thing like a light socket can be made poorly, but these are. And cover has melted and deformed from the bulb heat (and we are not using incorrect lamps. They are 15w small appliance bulbs).

Within the first year the fuse blew and was repaired under warranty. I purchased extended warranty and sure enough, I had to use twice within the 2nd year. I have not yet reached the 2nd anniversary of its installation and am currently waiting on parts for the 3rd repair! All three times it appears to have been the fuse that blew and not the circuit board may have been damaged as a result. I warn everyone to stay away from GE appliances. My GE refrigerator was missing parts upon delivery but has since held up.

I have several LG appliances, all have had numerous issues. The refrigerator - drawers crack easily, door shelves snap under basic load (the shelf for milk broke off with just milk in it). The range - front panel cracked due to heat (ON A RANGE!!!!). The Dryer - the drum cracked to the point where clothes can probably get through. I contacted support about all of these, and they simply parroted the 1 year parts & labour mantra. Save yourself some money and DO NOT BUY LG.

I chose this one because of specs and it was also within my price range. I was on a very tight budget but I also wanted a fridge that stuck out on the kitchen. I like the fact that it has temperature control and an ice maker. It keeps time and also has triple doors. A double at the top and a single at the bottom. It has LED display and is a beautiful color. There is nothing that I dislike about the refrigerator. But an improvement that could be made is an LED TV display. For like when youre lounging in the kitchen youll have something to watch from time to time.

I purchased this black refrigerator in Aug 2012 from Home Depot, Nashua NH. I noticed (especially the last year or so) that on the outside door, under the control panel/water & ice dispenser, that there was leakage of what seemed to be rust-colored liquid (?water). This has corroded the surface under the control panel & dispenser. I wrote to LG twice, knowing it was no longer under warranty, asking what I could do to repair this or what seemed to be causing this. The response from LG is below:As much as I want to help you regarding this issue, I wont be able to. Manufacturers warranty is designed to take good care of any failures in the early life of the unit. Aside from the one year warranty, there are also parts thats covered for 7-10 years like the Sealed System. After this will be expired, you would be responsible for any repair or replacement part for the unit that is not cover under warranty. If the unit was purchased 2012, this is already out of warranty. I apologize however we will not be able to cover the issue on the control panel. I wish I had a more favorable answer. But we thank you for letting us know your concern.

It was available in black and in the style I wanted. The size fit our space perfectly. The price was comparable. Our repairman said it was a reliable brand. I like the upper refrigerator and lower freezer with ice maker. Water dispenser inside the refrigerator instead of in the door so there was extra storage in the door. Sturdiness of drawers was a problem. The drawer to the lunch meat tray broke twice. The door didnt always close well even though it appeared closed at the time. Freezer trays could be divided more.

I purchased all the appliances in my kitchen LG 6 years ago. The Microwave broke two months ago and Now the refrigerator stop working two weeks ago. I contacted LG and the problem has not been solve. They changed the compressor but the freezer and ice maker is not working at all. I lost so far over the 300.00 in food, and I have to purchase food outside every day for the family because I dont have place to keep my food. I spoke with the technician and he doesnt have a clue what is going on. I think that their equipment has manuf issues that needs to be addressed by the company. I need a new refrigerator from them, otherwise I will get a lawyer this week and walk to their office in Englewood and solve my problem one way or other, but I need good equipment. What can I do?

LG 36 stainless steel French door with internal cold water dispenser, 2 lower pullout drawers, one with an ice dispenser. Well built and reasonably priced. Quiet and roomy. Good lighting inside. Plastic drawers inside could be a little sturdier.

We join the ranks of U.S. consumers writing to bring awareness of the fact that LG is not supporting their warranty for refrigerators that have cooling failure. After working with the company directly for 35 days, they still have not come through. There’s no hope in sight. The refrigerator is 4 yrs. old, costing $3,500. Model number LMXS30776S, 29.7 cu. Ft. French Door-In-Door Stainless Steel w/ Custom Chill Drawer. It was 9 days for them to find a company for servicing. LG scheduled, cancelled 3 appointments. We waited 23 days more, no one showed up today. The service company, A&E and LG blame each other, we are in the middle. Failure to show up for servicing is a common problem amongst consumers. If you read any “canned” response after this complaint, for us to call LG directly, been there. We write because of their epic fails. We are at a financial loss in time, our initial investment and food. I have never seen a company behave so badly. I don’t understand why companies continue to sell LG. We hope someone with authority will hold LG accountable, put a stop to them selling unsupported, defective product in the U. S.

This review is for the LG WT5170HW Wave 4.7 Cu. Ft. White Top Load Washer. I purchased this washer 2 years ago. I was looking for the largest capacity that I could reasonably afford. I also wanted to save water. I was replacing an old agitator-type GE model that was still going strong after 17 years. Ever since I purchased this machine I have had problems with it giving the UE message (uneven load). Dont even think of using the capacity of this machine to the fullest. Anything above half-full will automatically cause UE messages. Anything bulky like towels or bedding will cause the UE message. Sometimes it gives the UE message for what seems like no reason at all. Basically Ive had to wait downstairs and babysit this machine to get it to finish about half of its loads.As for water savings, whenever the machine gets a UE message, it adds water to try to fix the problem, so any water savings are lost. I am amazed at the amount of water this machine uses. Here is the worst part. Recently while doing a load of laundry, the machine malfunctioned and would not stop filling itself with water. Thankfully I was down there cleaning otherwise I wouldnt have known and my basement would have been flooded. Something has gone haywire and the machine will not stop filling itself with water now every time I try to use it.I purchased the service warranty (something I normally never do) and called the service center and they cannot find a certified repair center anywhere near me (we live near Minneapolis/St. Paul). This afternoon I spent at the laundromat, and my $1,000 paperweight sits downstairs looking pretty. And, theres no one in the Twin Cities area who wants to work on these things apparently. Save yourself the money, time, headaches and stay away from this product!

I cannot believe I have been duped by LG - I have had one problem after another with this refrigerator (LFXS29766S) that cost $2884.00 and was purchased in April 2015. Worked fine for almost a year. I called Home Depot where it was purchased when the ice and water on the door failed. They said, too bad it was 13 months after purchase and they only cover up to 12 months. Water failed again and had to be fixed. Now, it stopped cooling and no fan. Every service repair company turned me down to work on this fridge because they are notorious for being as one said crappy - needless to say, I am a very unhappy person and will NEVER by an LG appliance again. (I have a LG TV and dishwasher so they have lost a loyal customer.)

DEAR LG I REGRET TO INFORM YOU THAT SAMSUNG IS BETTER THAN LG, I HAVE WORST EXPERIENCE FROM YOUR COMPANY OR SERVICE... If anyone wants to buy fridge or any product from LG so I request you THINK before purchase, otherwise go to another company but never purchase LG product.. Their service was too much bad, actually we are buy one double door fridge from Nov. 2017, and Nov 2021 cooling problems and they come or take a charge for gas refueling 2800, and after 15 days same problems again and not again its again and again.Then they decided to take that fridge take to lg service center in the middle of Jan 2022, and whenever we call to service center they said only two words, We will inform you within 2 days. But never we got update... And again we call March 11 and they call back us and said, Your fridge was not working. Some cooling issues, and immediately we asked now what, AND THEY SAID, WE WILL CUT OFF 75% AMOUNT AND WE REFUND 25%. And my fridge was arounds 28,000 price when we purchase... Now Im asking to LG My fridge was now 4 years only then how said and where you got this rules 75% cut off the amount, Shame on you LG, SAMSUNG WAS BETTER THAN YOU FROM THE SERVICE....

I bought the LG LRE30453ST oven. Get overheat and burns everything. Reads error F9. I have call LG like 6 times and they say my warranty expire and told me that problem was the control board. So I went I brought and paid to get replace and still same problem. Then they said it was the temperature sensor, replace it. Same problem. Next was thermal fuse. Replace it now. No error F9 but oven still get too hot. Burns everything. Im done with LG. Never would buy another LG product. Im keep my stove for now till buy new one but I think is dangerous LG stoves.

I have an LG refrigerator model LMXS30776D, which retails for $3999.99, it was manufactured in March of 2016. I have now had to replace the compressor, the evaporator coil and now the fan and controller. It took 3 months to get the compressor replaced. A month to get the evaporator coil replaced. I wonder how long it will take to get the fan fixed. This means that the unit has been broken for 1/4 of the time I have owned it.

We purchased an LG washer. I love the fact that without the middle paddle you can wash large items like king size spreads and comforters and all the clothes actually are treated more gently. I do not like buying new if the old is still working. Being able to get parts and having really good people who can and will work to keep the old model going. Regular repairs is a nightmare. Been there and done that, days without your appliance and you have to wash most days to keep the family in clean clothes and towels etc. Also low quality construction, which usually means noise pollution and the appliance walking all over the floor or pulling loose from the connections and the room being flooded. This LG washer that I bought was the same price as for the Maytag that I had purchased 20 years before. It is high quality construction, stays where it is supposed to when it spins. Large size drum that washes very small loads with much less soap and water, or very large items like winter coats, king size bedding, comforters, etc. One thing I do not like is that everything rinses in cold water no matter which setting you use, and I like to be able to decide what temperature I want for the wash cycle and the temperature I want for the rinse. But all in all, that is the only thing I do not like about these computer controlled washers.

I purchased a top of the line LG stainless washer and dryer a few years ago and both appliances are poor quality. I would not recommend LG to anyone. It has been a frustrating experience, as they are malfunctioning more than they are working! Last year, I waited for months just to get the right parts and then they break down again. My washer is continuously leaking in various places. Service technicians have told me I would be better off with a Kenmore! Very disheartening after spending so much money because you feel you are buying quality. This is surely not the case!

I have a HE washer that has needed repairs over the years and since I bought it from Sears with the extended warranty, the repairs were covered. Finally it got the death sentence: $2300 to fix, so Sears is giving me replacement value towards a new washer. I was trying to decide between a Kenmore and an LG model. So many of you have talked about getting a Kenmore instead of any other. Thanks for helping me decide to stick with Sears brand. Oh, and I am paying the $$ for the extended warranty on that one, too. Thanks!

We bought all new LG appliances 2 years ago in September. We bought a fridge, a microwave, a dishwasher, a stove and all of the appliances have had some electronic problem or another and have to had to be worked on. The dishwashers electronic panel was replaced but now it does not dry. The stoves electronic brain was replaced, but it does not heat properly. The fridge has had to have its seals replaced. The microwave had to have its brain replaced but they put it in wrong and they crossed the wires while installing it and had to fix that again. We are unhappy with LG appliances and would not buy or recommend an LG product again, as they do not seem to be working properly and we did not get the support we needed to help fix these problems when they first started almost one year to the date of us purchasing them.

The smell is bad. I was so glad to see I am not the only one with this problem. Please help. It is mold and mildew, and our clothes are getting the smell in them so bad that it will not come out. It stinks in my laundry room. The towels smell awful. When you dry from a shower, the smell from the dampness from your skin brings the smell out big time. Help!

LG Direct Drive Balance Washing Machine is the Pits! I purchased my washer and dryer in the Spring of 2015. Here it is the Summer of 2016 and I am having problems with the washer. It takes me a week to finish a load of laundry. I keep getting a UL code. The clothes do not come out clean. They come out more wrinkled after the washer. Not very pleased. Real waste of $3000.00. Customer service could care less. Says washer is out of warranty. Evidently there is a problem because of all the complaints. If you buy this machine you better get a really good extended warranty. Never again.

Waited all day for repairman - and he cancelled and didnt get around to notifying me. All this to repair a 3-year-old fridge that has been nothing but problems. LG appliances and service suck! Buyer beware.

I purchased my LG French Door freezer model number LFX25976 through Direct Buy during 2011. The bottom freezer abruptly stopped freezing and the refrigerator stopped cooling. However, the fan works. Was initially believing refrigerator had gone into automatic defrost but after two days of none cooling or freezing, my belief now is that the compressor may be the culprit. One year ago, same incident occurred but after several hours, my refrigerator began cooling and freezing again. Contacted LG during that time and was advised that it was common for the refrigerator to automatically defrost and does so without any warning. But this time it has been two days and my refrigerator has yet to begin functioning properly.

In the summer of 2009, my wife and I purchased a new kitchen with all new LG stainless steel appliances. Since then, we have had trouble with two of the four appliances. We soon discovered that the control knobs on the new LG LRG30357ST range were damaged due to poor design. The oversized stainless knobs were a selling point for us, as they had a nice, heavy duty, commercial look. But the plastic connecting pieces are cracked now and fit very loosely. Then after about a year and a half, the LG LMVM2085ST microwave stopped working after a short period of erratic performance. We were told on the phone by a customer assistance operator that our one year warranty had expired. And the cost of repairs would be ours to pay. I called the local repair shop with the number given. We would then have to remove the 70 pound microwave from over the range, and place it on the table before the technician arrive. The technician came to the house and made the repairs. But then, he left me to reinstall it myself. About six months later, the same thing happened. Only the lights and the fan work now to serve as glorified range hood. My wife and I have been very upset with this. We wanted so much to be happy and proud of our new kitchen, but disappointment has sullied the experience.

I bought the LG wp2060R which is suppose to be a 17 kg washload machine... as the largest LG I have bought, I thought it better for a larger wash load... but the spin dry section is where the problem is... you need to spend too much time balancing the clothes to get the spin dryer to operate properly. Its frustrating it happens with all those highspeed spin driers but the larger capacity machines are the worst. LG as a leading brand need to rectify this problem quickly to take some of the extended stress out of laundering. Its very frustrating. I have neighbours who bought the same model and are frustrated with the same problem. (Trying to be diplomatic even though I desire to use some adjectives to express my frustration with this problem.) We would like to just transfer the wash to the spin and just start without any time consuming adjustments. Thank you.

Our LG refrigerator compressor went out. I have been on the phone 4 times for hours and today was told the compressor warranty is only 7 years when I was previously told all was good it was 10 years. They had previously asked for all my information each time and even email of the repair place to initiate the warranty. WORST CUSTOMER SERVICE EVER. What a waste of time. I will NEVER EVER BUY LG again.

One year ago washer- dryer purchased. Washer leaves deposit of dirty material on clothes. Lowes said they can do nothing as it is past 30 days! Your reviews show similar complaints from other folks. Another voice! NO LG!

LSG4513ST.BSTELGA / Range danger for burn/natural gas leaking. This range has had issues since day one. Serviced one time by LG tech who said; Ive replaced the components with the updated parts; but that wont fix the problem. We the owners and guests have accidentally turned burners on and burned ourselves. An even bigger, more dangerous problem is the burners being on enough to leak gas and not light; or when on low; the flame will go out and continue to fill the home with natural gas until you notice. After several months of trying and finding out the LG factory repair person in the area; no longer works for LG; we have an appointment scheduled with an authorized service company. I would rather just have it replaced and preferably before a serious injury, fire or explosion takes place!

My LG 8.5 front loader machine is noisy. Bangs and rattles when spins at 1400. Revs. Clothes are tangled when washing. It was ok for two weeks then it started rattling. Would not recommend this washer.

This has to be the worst washing machine that Ive ever used! My in-laws gave us the LG top loading set to make our lives easier, after our twins were born. I cry every time I have to wash clothes in it. It takes twice as long as my old washer and does half as good a job. I would pay to have my old washing machine back! As a SAHM of preemie twins, I need all the help I can get, not an appliance that makes my life more difficult. I would never recommend LG and will never buy anything else from them.

Do not buy an LG Refrigerator with a linear system. Im stuck with a fridge that is a year old and doesnt cool. Apparently this is a known issue and theres a class action lawsuit. Buy a different brand. I wish I had. Now Im living out of coolers until they get around a technician for me sometime next week.

Our washer/dryer set (WM2016) was purchased from Sears about 4 years ago. My wife has always complained about the stench in the tub. Then last week, she was complaining about a smell (different). The next night, I came home from work and she said it was smelling again. When I got to the laundry room, the smoke alarm started sounding and I could not see the washer. After getting in and shutting it off, the drum was on fire which was quickly extinguished. I pulled the washer out and unplugged it. At that point, I needed to remove the top to make sure the fire was out, which it was. The next morning, I took the machine apart to see what happened to our 4-year-old washer. It seems that LG made a part inside of the plastic drum that is made from aluminum that was not treated by any means. It corroded, causing the drum to contact the outer drum. Had we not been home, we could have lost everything. I will not purchase anything LG produces from here out. When contacted, they could care less as we have your money!

1st I contacted LG and because my dryer was purchased in Nov 2014, it was out of warranty. I was provided a schismatic to properly identify the part I needed (A255 - see exploded view of page 49). I was also required to work with an authorized parts distributor near me (California). I initiated my order the 1st week of August and got 2 incorrect parts because LG Parts Department does not label their items correctly!! The authorized dealer was apologetic and I was given a full refund.So next I called LG directly and they too send me 2 different incorrect parts. After several weeks of calling and arguing to speak to a US based representative, I got Erica ** in Executive Services who was unhelpful, rude, and downright wrong in her understanding of the entire situation. Now what? I am now being told I have to buy the entire TOP of my dryer to fix the plastic hinge that broke on my steam compartment. So why does LG make such a piece of crap that needs to have replacement parts within 2.5 years of purchase? I would actually appreciate an answer. Also, Why cant I buy a replacement part without dealing with stupid representatives? Buy the entire lid? REALLY?So I would like a rep to contact me and ship me A255; that item is not a huge metal door hinge. It is a small piece of plastic!!! It goes into A260 which I was able to purchase without ANY ISSUES. The lovely Erica ** stated LG Corp has mislabeled page 49 and the part I was sent IS the correct part. How was I able to buy A260 (lid) and A255 be a part that is not purchasable? Why is all this made of such cheap plastic? So Erica wants me to replace the entire lid of my dryer... That is everything featured on page 49 section A210 for a ridiculous $150 AND I still have to install all that. Those parts arent even broken! DO NOT BUY ANYTHING LG. I never will again. They are horrible!!

We purchased a new LG Washer & Dryer 05-06-2013. The washer has been banging very loudly while the water adjustment turns on & off during its cycle. Also we have noticed a strong mildew smell in the washer as well. I have had to replace the hot & cold water valves due to this erratic banging of our plumbing pipes. We had contacted the LG contact people & they have not been cooperative/helpful. They gave me names & numbers of repair services that do not service our area. Called them the next week & was told a service would be contacting me within 3 days. However, no one had called us & they gave me conflicting info once again. We cannot afford to pay for any more plumbing problems due to this still erratic washer banging problem. Our other unit we had worked the same way. This unit does & it never gave us this disturbing problem. Sincerely!!!!!

I purchased an LG washing machine. First one came damaged as it was delivered without a box. The replacement which came several weeks later after several follow up phone calls is defective - leaking. The company and Home Depot refuse to replace. They insist it must be repaired. This is a brand new washing machine! I was on the phone with an ‘executive customer device rep for quite a while and she could not help. I provided information including the serial and model number over a week ago. I heard back from her today saying she could not have a service authorized until she received the serial number which was not on the receipt even though this was supplied to her on the phone. Sloppy handling. Poor processes. Indifferent reps not empowered to do their job. Never will purchase an LG again!