My brother bought my mother a state-of-the-art LG washer. It is supposed to wash and dry all in one. At first, it worked good. However the drying failed and LG sent out a repair man. They told my mother that it was her fault that the machine was not working (pilot error) wrong! I tested it myself. I spent hours one night doing every combination the book asked and followed the repairmans advice as asked. It did not dry properly. I cleaned the traps and drain the water from the drain hole. My mother has had clothes all over the bathroom to dry her things. She has had LG get repair for the same problem over and over. This time it burst some sort of air line and made a screaming vent of air. I happen to have been visiting her when it happened. The repair man could find nothing wrong other than it not drying. Mom talks my ear off over the matter and all she wants is to wash and dry. She is running back and forth to the laundromat. She is 72 and should not have to have this type of problem. I know she will not run it now. The machine had scared her on the air whatever. The machine is still under warranty but all they do is try to rip her off. One service sent by LG wanted $65 to even touch something not covered. She asked if he could fix the garbage disposal and he did, and charged her $95. I was smoking hot when I heard. One he was there to fix the LG, but took her for 95 dollars for a clogged disposal. I am 300 miles away and all that keeps happening is I talk to the damn repairman via phone. Anybody have any idea on what I can do? The machine was over $1200 and it only washes a few things at a time. My brother was trying to make things easier for her getting the machine as a gift, but it has made her life hell. She would have been better with her old upright washer. And of course the machine worked the two days he visited. He was impressed with the bells, whistles and lights. How can a company like LG get away with this?

I purchased an $1800 refrigerator in the Spring of 2020 and it stopped working 9 months later. It is 9 weeks since I first reported the problem to LG. Two technicians sent to my home and authorized by them can not fix the broken compressor. LG is refusing to replace or refund and keep directing me back to customer service where we start all over again with overseas representatives reading a script and not seeming to grasp the situation. In trying to figure out how to reach a human who could move forward with a promised replacement, I discovered tons of other disgruntled customers dealing with the same frustrating experience: non-working products still under warranty that LG is either incapable of repairing or unwilling to replace or refund. Not worth the risk—buy another brand.

Bought an LG suite of appliances for the kitchen remodel. Every piece except the microwave has had to be serviced right after the warranty expired. The dishwasher drain stopped functioning, the freezer drawer would not stay on the tracks, and the oven’s control panel got super hot when baking and after a couple of calls to troubleshoot that never fixed it, I tried to run a self-clean and the control panel got so hot it fried the oven completely and it went black and stayed locked. Been waiting two weeks for extended warranty to send out a repair guy. A couple of boxes of parts was mailed to me but still no idea when the repair will take place. Two weeks and counting with no stove/oven is terrible!

This expensive refrigerator (MODEL LFX25778ST) was one of the worst purchases ever! The ice maker - only makes about 20 ice cubes on a good day. The ice maker itself breaks after 2 years and then it costs a fortune to fix. May as well buy another fridge. The Customer Service from LG was even worse than the product itself. Truly a horrible experience. I would caution anyone from buying LG. I have had to make several large purchases since this fridge and vowed to never buy LG again. I will never and will encourage anyone I know and influence to not buy LG. Not normally this type of person but when the consumer is being taken advantage of by such a big corporation its time to stop supporting that corporation.

This is strictly a review. I purchased this washer (LG Washer WT110CW) as to the high standard that Consumer Reports gave it. I hate it. Your standard wash cycle is 57 minutes. There is a load for bulky, whites, etc. but some have a cycle up to 113 minutes. They do have a quick load of 35 minutes, but thats the least. Then it spins to the point of almost drying and your clothes by then are so wrinkled, that the dryer will not take them out and now I have to iron these items. It was over $600 with tax, so I just cant go buy another one. Way too much computerized options that take forever. I want my Kenmore back that gave me very little problems and a load was done in 30 minutes (no matter what it was).

I purchased an LG dishwasher model ldt7797st at JCPenney. Im in my sixties and have dishwashers for many years. This is without a doubt the worst dishwasher I have ever had. It cant clean a coffee ring from inside a coffee cup. Its totally useless. I called a repairman through LG. It was probably one of the most knowledgeable repairman Ive had here. He told me I was doing everything correctly. Checked out the dishwasher and said it was operating perfectly. What a waste.

On July 10, 2016 we purchased an LG refrigerator model # LFX25973D and serial # 602TRRC1Q486. I am disappointed because the product does not work properly. I have contacted LG multiple times and cannot get a satisfactory resolution to our problems. My first contact with LG was to fix an ice maker issue. LG dispatched a repairman on September 27, 2016. They adjusted the temperature and checked the ice chute, but this did not solve the issue so I called them and they came back out on 10/5/16. We had to call LG back to reschedule another repair order and the repairman was dispatched again on 10/18/16. They ordered 2 parts for the refrigerator, a dispenser ice door and a dispenser motor. The motor was shipped, but the ice door was not available at the time. We waited a couple of weeks and had not heard back from LG so we called them again and told them the work had not been completed due to not having the parts requested. They told us they would reissue another work order. We were expecting the same company to come back out but several days later a different company called to schedule an appointment and they came out on 11/25/16 and determined that they needed to replace the left door. The door was ordered and they came back out on 12/7/16 to do the warranty work.Around the end of December during the Christmas holiday the ice maker started acting up again and due to the holiday activities we held off calling LG until after the first of the year. During the 1st week of January we noticed that ice was starting to form on food in the refrigerator so we called LG again and told them that the ice maker was still not working properly and that there was another issue with food freezing in the refrigerator. We were told to adjust the temperature up in the refrigerator a little to avoid freezing and that someone would be dispatched for the ice maker again. We were getting frustrated at this point and requested that we get a replacement, however we were told that was not an option and that they needed to try to repair not replace the appliance. Each time we had to call there was a 3-5 day period of time to schedule the appointment and then another 3-5 days if parts were ordered, but this particular time we had not heard from a repairman for almost 2 weeks so we called the repair company to see if a work order had been scheduled and they told me that it had not. We called LG again to find out what the holdup was and we were informed that no work order had been scheduled and they would issue one, but it would take another 3-5 days to get it scheduled. I let them know that the refrigerator was not working at all and we lost all the food in our refrigerator due to freezing, including the new water filter that we just installed. LG did send me 2 new water filters to replace the cracked one. On February 3, 2017 we received a call from the 3rd different appliance repair company to come out and look at the refrigerator. When he arrived I told him all the issues we had been having and he determined that it needed a new main board to fix the issue of the temperature in the refrigerator and noted that the sensor was not replaceable. He did not look at the ice maker and said all ice makers have issues with ice freezing together and that I should just periodically open the ice door and shake the tray. He came back out on February 8, 2017 and installed the main board and informed me that if this didnt fix the problem not to call him again because he would not know what else to do. We set a bowl of water in the refrigerator just to check it out and it was frozen in the morning so I called LG again and was told they would schedule another repair order. Once again I asked if they could just give us a replacement instead of trying to fix this appliance as I had no confidence that this appliance would ever be fixed and that I had no intentions of paying for service calls after my warranty expired in about 5 months. Once again I was informed that this was not an option and that they needed to get the repairman on the phone with their field technicians to solve the problem. On February 14, 2017 the 4th different repairman was sent to look at our refrigerator. This time they took the refrigerator apart and at first told me that he felt like it could not be fixed. He said that the damper was staying open allowing the freezer air to reach the refrigerator, but he called LGs Field Support and they supposedly walked him through it and thought that it had fixed the problem. At this point he could not check the ice maker issue since we could not get any water to the door because of the frozen water lines. When he left I put another bowl of water in the refrigerator and several hours later noticed that ice was starting to form in the bowl and that now the refrigerator was showing an error message of F5 on the door. I went online to chat with LG about what the error message was and I was informed that it meant that the freezer sensor was bad and would need repair service. I immediately called LG again and told them that I wanted a refund or a replacement and was put off again. The supervisor told me that if I would hold on she would contact the repairman. When she came back online with me she told me that the repairman couldnt find anything wrong with my unit, we called her out on this and said, One of you is lying to us, because he was here for about 3 hours and thoroughly discussed all the issues he saw. Then she said that he didnt find anything that needed parts replaced and that she had dispatched him to come back out first thing in the morning of the 15th to address the error message. I was expecting a call the next day, but never received one so I called the repairman myself and he told me that he had not been dispatched yet. He asked me if I wanted him to come by to look at it and I told him with all the issues that weve had with LG that without a work order not to come.I called LG back and told them once again that a work order that was supposed to have been issued was not and that I was not interested in any more service calls and that I wanted a replacement. I was once again told that it wasnt an option so I informed the supervisor that their warranty said repair or replace and that after 8 service calls and fooling around with this issue since September that I felt like we had given LG ample opportunity to repair our refrigerator. I closed our conversation by letting her know that if they were not going to replace the refrigerator that I would seek resolution through the court system.On 2/15/17 I spoke with an executive supervisor at LG to let them know that I had filed the suit because I had not received any satisfaction from LGs Customer Service Department. She sent me a link so I could send her a copy of my receipt which I did thinking that maybe she would take care of replacing the appliance and I would drop the lawsuit, however we have had no further communications to this point.

It is very easy to use. It cleans well and has lots of options that save time and water and guessing which setting to use. I Have owned and used front loaders before and this fits the bill. The only drawback, if you could call it that, is you must leave the door ajar when done to prevent a mildew smell. But that is really just normal for a front loader and this one is better than most.

About 4 years ago, my wife and I purchased a top load LG washer/dryer set from Lowes for~ $1400 after our MAYTAG washer died after 20 YEARS. They worked fine for about 2 years. After that time, the washer started to get the UE error more frequently, and started to growl and squeal. For weeks, I tried to get a service appointment from LG under warranty. None of the listed repair shops would touch this thing for less than $90 service call. In talking to the tech, evidently, this is a common issue with these products and costs around $450-$500 to repair. I considered fixing it myself, but the expense of the part(s) and special tools required made it not viable.As a mechanical engineer, there is no way this device should fail so quickly. We do maybe 6 loads of wash/week of normal clothes and towels. Bottom line, I will NEVER buy LG again!!! That includes phones and electronics. We just purchased and old school agitator machine from a domestic manufacturer. AND when in the market for a flat screen TV and phone, didnt even consider LG!

I purchased my LG oven range combo when I remodeled my kitchen in 2017. I chose this product because it had the convection as well as standard oven option and flat glass top burners. I need all the prep space I can find in a tiny floor plan - so the flat top was essential. I would say the burners all work equally well and the quick boil feature is something I use often. The warming center might be the only feature I really dont use. As for the oven, I have had convection in the past & was excited to have that option in this. This oven tends to run a little high in temperature in both the convection and the standard. 3 years later I am still tweaking my recipes and cook times to ensure the right balance of time and temperature. The features are great to have but the calibration seems a little off. Thats why I gave it 4 stars rather than 5.

I have an LG Gas range. The temperature sensor in oven has gone out for the second time. Of course it’s not in warranty and of course the part isn’t either. Over $200. To fix again. This is the last time I buy LG.

I remodeled my kitchen at the end of 2015 and bought brand new LG appliances: a fridge, a range and a dishwasher. The fridge broke twice since. The dishwasher broke once. The range has not broken yet BUT all the markings on the knobs came off and it is very hard to know at what temperature we are setting the burners. This has been for me an awful experience. I will never buy LG again.

I had a new home built and wanted a double oven. The builder only supplied Frigidaire and Frigidaire did not have a double oven. I ended up buying LG refrigerator dishwasher microwave and stove and they are all excellent in the stainless and I love them! The inside of the oven is blue and it is gorgeous!!

I have a 5-year-old top load LG Inverter direct drive washing machine. It struggles with 9 out of 10 loads. I get constant errors or it will refill tub with water, drain and attempt the spin cycle again. I have made sure I load it properly with no luck. Going back to the old top load WITH agitator as soon as possible.

I have purchased an LG washer dryer model FH4U1JBH2N for £839.00, and I have received the appliance with a manufacturer defect. The washer dryer does not have the right control panel (no Drying option available on screen). No other option was offered apart from keeping the washer dryer and sending a technician to fix the defect. Imagine you purchase a cabrio car after checking the photos, the store and reviews. But you receive a regular family car... the manufacturer states that they can only come to you and cut the car open to transform it into a cabrio. In other word, you purchase a new machine, and it comes with a defect, and the manufacturer are not dependable for not meeting the specifications.What sort of company is LG? Would you like to do business with a company that does not care of the consumer/customer? Feels like, that what they see are just numbers... making profit out of people who trust a brand. DO NOT PURCHASE AN LG PRODUCT unless you want to face poor customer care, poor after sales care, poor manners over the phone, poor quality of the product and most importantly 0 dependability. I had the washer-fake-dryer since the end of August 2016 and its useless as it does not do the job I purchased it for. The retailer does not want to recollect the product as they state it is LG which has to approve the recollection. LG states it is not their issue.

I bought a New LG washing machine. 5 weeks later it squeaks nonstop while washing clothes. I called LG, they send a repair guy out who is in my home less than 5 min and says I have no idea whats wrong with it and he leaves! I had to call LG again 3 weeks later because we hadnt heard anything from the repair guy and all they said was call the repair guy back. Here we are almost 2 months later and still have a squeaking washing machine! LG will not replace my machine. They are making us order parts! Very unhappy customer who has only made 3 payments!

Bought this brand and paired with washing machine. They have a very poor design that has own default sensor for drying. Dryer lint trap is annoying as the bottom part traps the lints and get stuck instead of going to the mesh. The bottom of the screen is a closed system that traps the lint into the opening. It needs a constant cleaning when noticed the dryer is not drying very well. Mainly this is the most annoying problem and the sensor of dryness of its own. I would not recommend this product. There are better ones out there that does the job properly that might be same amount of money or less.

I purchased an LG electric oven about 2 months ago. Within the first 2 weeks of my purchase, the left front and back burners just stopped working. I called Home Depot, which gave me a number to contact for repair. I explained what happened and the first repair guy came with the stainless steel cover. After waiting all day, I told him that the cover was not the problem. He also agreed he needed the motherboard. So he rescheduled with me to come back. He returned and replaced the board after about a week. About 2 weeks later, the same two burners stopped working so we called back. Again, the repairman came to the house and brought another board and replaced it. This time it worked for 3 days and the same burners arent working again. I have called LG and complained each time. They tell me the same thing - that the tech has to determine that it is not fixable. I think this is absurd that you purchased a brand new product and are expected to keep getting it fixed. I purchased plenty of LG products and wanted to keep all the same brand, but you can be sure that I will never purchase an LG product again because they dont stand behind their product. I will be contacting Better Business and if I have to get a lawyer, I will do so. This is not acceptable and should not be tolerated by anyone. If something is faulty you, should get a new one immediately without question.

I had my LG microwave for three years or so and my wife was cleaning it gently with Windex (to get the grease off of it since it was also a range hood), when it stopped working completely. Be aware, LG and other uncool companies are making products that cannot be cleaned. Its sort of like buying a car that cant be waxed. It pretty much makes you never want to give their lousy company a dime again. I then bought a touch strip from an appliance repair site for cheap and repaired it myself. We now keep it in the garage (its huge!), but at least we didnt lose the whole $1000 investment. There are videos on YouTube that will help you do that. However, my main point is that you should never buy LG products. I know I never will again. I wont even buy parts from them. Thats what they want you to do!

Every single item in my kitchen is an LG appliance. Stove, microwave, refrigerator. I have had this electric stove since 2006. Its still going strong. That says it all in my choice of LG. I strongly believe that LG is a reputable company and it stands by their products...and they are dependable (appliances).

LG over the oven microwave LMV1680WW - We purchased this microwave in 2010. It has functioned properly (as far as we can tell), but the front door has cracked at the lower hinge and at the bottom of the handle. I contacted LG and was given the runaround. They took my info but said no one would contact me since it was not a mechanical failure. This is about the poorest service I have ever received. Unless I can see a better response, there will never be any more LG anythings in my household.

My LG range model Lre3021st broke at 1 year 1 month old and my LG refrigerator ice maker door broke about the same age. I guess Im out the LG business. Cheap junk. My dishwasher, microwave and toaster oven, not LG - not broken yet...

Updated on 03/24/2020: Well this is just a follow up to my last review. Still no change in the fact that LG has the worst customer service. As stated in my last review I bought the microwave last November and after 10 service calls they still refuse to replace the unit, forcing me to take day after day off work as they try and repair the microwave. DO NOT BUY LG is my advice if youre in the market for appliances. I only hit 1 star because it wouldnt let me put none.Original Review: Well I wish I could say my experience was good, but if I had to do it all over I would definitely not choose LG. It started in November of 2019, I was deep in the middle of a whole house remodel and it was time to purchase appliances. I chose LG because they had the look I was wanting and seemed to have decent reviews. So I made my purchase at the Home Depot and set up delivery. They were delivered the next weekend and as they suggested I unboxed everything at once before the delivery driver left and all looked just as beautiful as the ones I had picked out at the store. I was still a week away from actually installing all the appliances so I didnt think to plug each item in to make sure they worked. Thats where the trouble started, the refrigerator, range, and dishwasher all worked great and still do to this day. But when I got the over the range microwave installed and plugged in it wouldnt work. I immediately called home depot who referred me to LG direct. I called LG direct and they said since I waited 72 hours that I would have to have it fixed rather than replaced. Here we are March 1st 2020, 5 service calls, 8 calls on hold with LG, and a pissed off wife, I still dont have a working microwave, and the part they say it needs is backordered. I am beyond pissed off with LG and would definitely not recommend them on the sole reason as they do not stand behind their product. I wish I could return all of the stuff and go with another brand. Ill keep you updated if they make it right. But I have lost all faith in their customer service.

Did research when we built our new home on 2014 for a new washer and dryer... LG reviews seemed good. We were dead wrong. We have a top loading washer and matching dryer. This washer is ridiculous beyond compare. Clothes never seem clean, but the worst part is it is constantly unbalancing and using up tons of power and water. LG support said nothing they can do... WHAT??? The dryer, I have yet to have ONE SINGLE LOAD completely dry my clothes without having to restart it at least an additional cycle. I cant believe LG gets away with making a product so lame. STAY FAR, FAR, FAR AWAY!!! No stars is what their products deserve.

I have had less than acceptable experiences with this fridge since we purchased it Feb. 27, 2012 from Home Depot. Soon after our purchase, it started making really loud grinding and lawn mower noises. They would last for a week, and then stop. At first, we thought it may be normal, but as the problem persisted, I called to have someone help me understand what was happening. They said it was buildup of frost, and explained what to do. Long story short, it kept happening, and finally our freezer drawer stopped suctioning. Someone came out, and everything seemed to be ok, and now it is happening again. Freezer door is not closing on its own and soon we will have the same problem. I called LG they want almost $400 to send someone out! Last time I had to send my receipt, the printed order from Home Depot and had several case numbers just to get it repaired. We have a fridge in our garage that is 20 years old and it works perfectly fine, but has rust on the doors and shows its age - which is why we bought a new product, supposedly better, but very disappointing. I will not purchase another LG fridge again.

After much research and review we purchased the 6.3 cu. ft. Capacity Electric Single Oven Range with True Convection and EasyClean. He ordered it on December 29, 2014 and it was delivered in February 2015. Apparently it was not constructed until January of 2015. So I was excited for a brand new stove. I am an avid baker and love to cook. So having this stove was exciting!Fast forward to October 19, 2016. Woke up early and went to heat water for tea. My LED screen had a time on it that was incorrect, so I tried to update the clock. Nothing worked. I freaked out and checked all the circuit breakers etc. Nothing then the screen went black. Fast forward to today, when they could finally come out to look at it. I need a new panel...Shocker. Its not even two years old. Good thing is that I purchased an extended warranty. But I have been without a stove for 7 days and it will be an additional 10 days until the part comes in. My guess is that this is a common problem. This is my first and LAST LG purchase. NEVER AGAIN!!!

We bought our LG Refrigerator on May 2018 from Jetson in Stuart, FL and it stop cooling on December 30th 2021. An LG technician came in and told me he had bad news for me, he could not work in the unit due to Sulfur Contamination and his company advised him not to fix the unit. When I asked him, what could cause such contamination, he said it is because the Chinese Drywalls. Our refrigerator Model #LSXS26366D is in the list of defective linear compressors in the LG Class Action Lawsuit. Our previous refrigerator was plugged in the same area for 13 years and never had a problem. We moved the old refrigerator to the garage, and it is still working under heat and humidity in a Florida garage. Our Air condition company certified that all our lines are clean with no contamination. All the appliances in our house are working properly, including our LG Washer and Dryer.Today I called a specialized company in the Chinese drywall detection and they never heard of a refrigerator failing due to Chinese drywalls. This is not possible. Also, they mentioned that a Technician cant diagnose a contamination without testing the particles. I work in a power plant company in Florida and all the Engineers stated that the compressor is in a sealed environment with no co-relation to the outside elements. I have called the LG Customer Service multiple times requesting a written service call invoice as the Technician did not leave a written diagnose. LG refused to produce the document and the customer service rep hanged up on me.The second customer service told me to call a third-party repair company a pay out of my pocket. Today another rep offered 20% rebate on a new purchase. Again, the refrigerator is three years old and under warranty for five years under a Class Action Settlement for this Unit. There is no proof and no explanation on writing of the cause of failure. Yesterday we called again, and the customer service rep said that our refrigerator is irreparable. She transferred us to a Supervisor by the name Arthur, we request a diagnose on writing and he said not to be allowed to send emails and he will send a request a copy of the service call. Please help us to receive repair for our fridge under warranty. Thank you.

Our front-loading washer, bought through Best Buy 6 months ago, has a soap dispenser that will not properly drain. LG customer service, now contacted 5-6 times, will not fix the problem without a proper paper receipt. Nothing I have is good enough for them. The most frustrating experience for a brand new appliance.

Within the warranty window, refrigerator ceased to work. LG set an appointment. That company called and changed appointment. Ok. Once I can manage. Same problem with fridge occurs, new appointment set, again company cancels and changes. In the interim, fridge stops working altogether. LG customer service takes the usual 10-12 minutes to answer and again long wait for appointment. Three days out! Company La Mesa Appliance, again cancels and changes appointment. LG provides no help or support.

LG said the refrigerator I brought from Home Depot was refurbished so they would not cover the warranty. When I asked then for a statement from the repairman so that I could question Home Depot, LG refused to give any info about what the repairman said. Home depot insist that the refrigerator was new. LG will not be responsible for their product. I paid $1400 dollars for this refrigerator and now the compressor is broken. LG has a warranty for seven years on the compressor and they dont want to fix it and referred me to a company that wants $700 for the repairs that LG suppose to cover. If LG demeans this product refurbished they should give me a statement from the repairman, So that Home Depot could be responsible for selling me a product as a new one but it wasnt new. I think that Home Depot and LG are conspiring a fraud. That is why each company isnt saying anything or doing anything.

The knobs on the LG gas range will turn on just by reaching over the stove to get something and turning to walk away. They turn past lite and fill your house with gas. You barely touch them and they do this. This is very dangerous. I have come home 3 times in the last year with my house filled with gas. My elderly mother took a pan off the stove to wash it and then went to the living room not noticing the smell. I came home and nearly passed out when I walked to the kitchen. I see that there are many reviews with this same issue. I have called LG and they keep trying to send a technician. I have explained its not a technical issue. Is a very poor design. They will have their safety team call me within 24 hours. I think something needs done about this. People are or probably already have been killed. They certainly have to be aware of this with all the reviews I have read. Next step is to go to the News and do a demonstration so people will be aware and not purchase from this company. Like I said it has happened 3 times in my home and its dangerous. Please do not buy LG gas ranges.

We have had this refrigerator for 5 years now. We have had no issues over that time. It does a decent job of keeping food cold in every section. It has a large bottom freezer that holds a large amount of food. The ice maker has been flawless as well.

I purchased my LG Refrigerator French Door LFXC24726S on 9/5/15 from Best Buy. This refrigerator is used seasonally from June through September each year and winterized. In July of 2017 or after about 6 months of actual usage Error FF (indicating a fan problem) appeared and the refrigerator ceased to cool. A local repairman (not LG) replaced two fans with no improvement. Since an LG repairman was unavailable on a timely basis I was forced to buy a replacement refrigerator since this is a seasonal rental home. I was able to get an authorized LG repairman in late August who with consultation with LG Tech Support diagnosed a probable Main Control Board issue since the board has been updated to correct a known internal fan icing issue. No repairs have been under warranty so after $300 for fan replacement and $500 for board replacement the refrigerator still produced Error FF and does not function.I would gladly join a class action suit because this is simply unacceptable. Foreign quality that is being sold to the American public by our big box stores. Furthermore, I have been unable to talk to a technical representative at LG myself getting bounced between the standard 800 customer service and the LG parts distributor. My authorized LG repair service indicates that LG is frequently difficult to deal with. DO NOT BUY ANYTHING MANUFACTURED BY LG!

Buyer Beware of Linear Compression. We purchased this fridge less than 3 years ago and it stopped working 3 days ago. Hours and hours on the phone with LG, 2 service companies later, 1 1/2 days of missed work, and we know exactly the same thing we did when we first called... the compressor has died. Now theyre fighting with the service company LG sent out to us on who should order the part(s) and are telling us they may have it to fix in another week. WEEK! A quick google search will show you there are multiple class action lawsuits for this type of compression unit. LG has known it will not last. And when it fails, as it will, hundreds of $$ of food in the trash, $$ for takeout for a week, missed time from work to meet technicians that cant help and hours and hours on the phone with LG is what will be in your future.

Bought a LG Dryer instead of a Maytag this time and I am so disappointed in myself in doing so. The dryer filter will not completely seat and it has caught clothing on the corner and now looks like I have a little melted corner now also. It has damaged several articles of clothing. I did vacuum it out just in case to no avail. You have but one job and that is to put out a safe and dependable dryer and have failed to do so. For verification my model number is: DLE3170W. S/N: 505KWFNOF771.

I have a 2-year-old LG Dryer. Not long after I bought it, it started catching clothing articles on the dryer filter at the front of the door. My clothes are getting ruined. The dryer will twist all the clothes together and the piece of clothing that gets caught, will stretch out or rip. I have already replaced a filter that cost $30, thinking it was a defective filter (not warranted). I know LG is aware of the problem, because when I called the manufacturer, the salesman admitted that people were having that problem. I want a refund. I will have to buy a new dryer. By the way, one of the bars inside the drum fell off. Now, I will have to call a repair man, stay at home all day to wait for him to come look at it, order a part and then when it comes in, I will have to stay home all day to wait for him to come back and fix it. I am so sick of spending my energy on this dryer.

Update on 12/07/2019: I wrote on here about a LG REFRIGERATOR that failed in 4 years. LG responded and asked me to send private message and they would help. I was pretty impressed but no one has contacted me in 5 days. Meanwhile I am without a fridge. I guess to them not a big deal but I would think the average reviewer would understand the impact and urgency of being without. I also have not got contacted about someone coming out to repair. Appt canceled and after 5 days no idea on status. LG, UNEXPECTEDLY LOSING A FRIDGE IS A HUGE PROBLEM FOR A FAMILY. If you want follow on business, act with some sense of urgency to support your products. Week 1 without a refrigerator.Original Review: I bought an LG refrigerator 4 years ago and experienced a failure day after Thanksgiving. Got stuck on hold for over 30 minutes first day but got a hold of LG pretty quickly on Monday morning. They have a known compressor issue. They did offer to have someone come out. Would replace compressor if that is issue but there are no service folks near me even though I live in Bloomington INDIANA with a population of about 50000 to 80000 [when students are here). Best Buy sold me the fridge and they could care less. Lesson learned. So I will have to wait another 3-5 business days to even talk about an appointment. Meanwhile no fridge. So I will call it a loss. No more appliances from Best buy and no more LG products. But an expensive, inconvenient lesson unfortunately. It might have gotten resolved faster if I lived in a metropolitan area. I expect much more than 4 years from a refrigerator and I would not expect to need to pay $300 for an extended warranty. I paid $1399 on a Black Friday deal. The fridge was not loud, worked ok until it failed, ice maker wasnt great and ice got stuck in chute often.

My compressor failed while my family and I were out of town recently. We lost everything that was in the freezer section and also everything on the refrigerator side of the unit. The process of getting the compressor fixed through warranty services was extremely easy. It was fixed within a week. But, I had estimated to the LG customer service rep that I had lost between 250-300 dollars in meat and fish that I had in the freezer along with all of the contents of the refrigerator side. LG sent me a check for 150.00 which helped with the loss but did not replace everything that was lost from the compressor failure. So, I was displeased in the fact that I had to replace what was lost even though it was not my fault and LG should have replaced the contents completely. Richard

I purchased this LG refrigerator (LFX25973ST/02). Serial number ** in July 2013 after my old refrigerator went down. My first time having a compression issue was in June 2017 days before my oldest daughter high school graduation, the compressor went down. A compressor was ordered and came within 1-2 days. Now a year and half later, on April 6 of 2019, the compressor goes again. My youngest daughter is due to graduate in June of 2019. I called my extended warranty and set an appointment for a technician to come out on Tuesday morning, April 9 from 8-12 pm. Get a call back to from the company that deals with LG products that they would need to reschedule my appointment because they would need to order a compressor. I was told it could come 1-2 business days or 2-5 business days. Well today is April 14 and still no refrigerator/compressor. No calls to reschedule a technician visit, nothing. I called my extended warranty company which I purchase with Lowe’s in Philadelphia. A supervisor was suppose to call me back because I wanted to know what was the hold up and never did. They were to expedite the part, never happened. I also called LG company and no help as well. I would never purchase a LG refrigerator again in my life. I am letting family and friends know not to purchase either. In the mean time before the compressor went I had the ice maker fixed about 3 times. Do not purchase this refrigerator!!!

Purchased washer in October. Has leaked since day one. Have tried to get it repaired or replaced numerous times and it still has not been done! No one wants to have water running on their floor every time they do the laundry. I purchased this washer from Lowes but was told to contact LG for service. Someone needs to step up to the plate to fix this issue!

We have an LG refrigerator that is 2 years old. The ice maker stopped working in early April 2020. The compressor & fridge cooling ability stopped on 4/24. We have received nothing but the runaround. 1 certified repair place did a COVID diagnosis by phone & confirmed that it was the compressor, but said they would not come out until I had approval codes directly from LG. Jumped thru lots of good including uploading receipts to prove purchase date, amount paid, etc. Waited 12 days for the only repair service for warranty work & the guy showed up in my home with my elderly Mother & my Grandson with no mask or gloves for COVID precautions & did diagnosis only to confirm what our approval codes said. But, he doesnt travel with parts. Ordered them expedited to ship to our house & he said to call 800# if they came in early as first open appointment was another 11 days away. They came the next day, but when I called they said I had earliest time already. 2 days before the appointment, I got a text notifying me that I had a new appointment on 6/3 instead of 5/16. Avoid A&E (Sears). They have no help. Supervisors have been supposedly expedited to try a return at Best Buy, but thats been 2+ weeks. Do not Buy or Settle for a replacement LG product. They should be out of business. Selling & repairing known & continuing Compressor issues. Join the class action suit.

I reported a range/oven from the time the oven was turned on. The staff at LG that takes complaints and concerns told me to send pictures of the warped oven. However, several attempts to get some type of follow through and repair was unsuccessful. The oven condition showed that it had been defective when the range was manufactured. Gus from LG did not return phone calls after the pictures were sent by mail and then faxed. To this date, I have not heard anything back from the company. This incident will determine what purchases I make in the future.

I Jaiprakash ** had purchased two product from LG Shoppe situated at Mira Road East, franchise of Malaika Electronic at Sector 1, Shanti Nagar, Mira Road East, Thane. In January, 15, 2015 had purchased three door refrigerator and the complaint is still pending. The reason the LG mira road service centre is ruthless and useless and just want to mint money from the customer by delaying to give service during warranty period and once the warranty period is over, they are free to mint money from the customer. The deep freezer is getting choked with ice and we could see the ice growing like mountain at middle of the deep freezer. The complaint falls to deaf ear and the mail falls to blind eye. No response from the LG service centre, cause they are just waiting when the one year expiry is getting over and when we can mint money.Secondly had purchased LG 10.5 kg washing machine and the dryer is giving problem. The clothes are not fully dried as compared to other brand and the customer service provider informs saying thoda to gila rahega, then how come other brand machine resolves the problem fully and the clothes are dried fully. Not ready to listen about other brand product. Cause it hurts their ego. Almost wasted 67000/- and feel I have been cheated by giving a defective item both end. and the worst part after messaging the senior guy ASM ** he too acts as deaf and blind. So one can understand how junior will react to the customer. Seriously upset with the product and wasted my hard earned money. Dont know whether I have purchased a LG product or a LOW Grade Product. God bless them and give some brain to work with innocent people.

I ignored the reviews that said the front load washer leaks. LG will not cover the leaking door in the WARRANTY. It’s a handsome machine, looks great, washes well - but have a rag, sponge, or mop handy because the DOOR LEAKS. MY WASHER IS 6 months old. We have done around 8 loads of wash. We are a couple with no children yet, so we dry clean most of our clothing and have little to wash.The first time it leaked I thought it was a fluke. The second time I ignored it. This machine is pricey and for the money, you should get a PERFECT MACHINE! I am warning people to read reviews then ask a few sales people if the door leaks and they will tell you, YES IT LEAKS. IF THEY SAY IT DOESNT, GET IT IN WRITING! Until LG deals with this problem, they shouldnt be allowed to sell this washer. The puddle gets bigger with each load. I wonder when the floor will be covered with water. We clean the door, the rubber gasket and dont pack clothes into it. Our other front load washer by a different manufacturer does not leak and we have had that pair at our summer house for eight years with no problems. Dont waste $1000 Dollars on a machine that leaks because Home Depot and LG will not help you. LIFE’S GOOD WHEN YOU PAY FOR SOMETHING AND IT WORKS!

I owned LGs LFX23965ST for about 18 months. For the last 6 months, the ice machine has not worked. It started diminishing in ice production and then just quit completely. I have tried resetting the default temps, unplugging for several minutes and replugging, changing the filter, and verifying the water supply line, but nothing helps. Water dispenses normally, but the ice maker is a complete flop. Then I read about how another customer was thrilled at LG sending a tech to his place to replace the motherboard that operates the ice maker (amongst other things Id imagine) because this problem is one that LG has known about for some time. Yet to me, they simply replied that there was nothing I could do and that I needed to schedule an appointment. So lets see. Should I continue using my 50 cent ice tray in the freezer or call in their $150/hr tech? Hmm. If this had happened to a car maker, theyd recall it and make good on repairs. LG? Never again will I buy this companys appliances.

I purchased a top of the line LG refrigerator and after 1 year the front panel got very dim. Called LG Support and they told me they would not do anything to help. So I lived with the problem. A year later the front water dispenser didnt shut off. Called again, there are only two of us in the house so the refrigerator is lightly used, we should not have any problems in the first 2 years. Again I called LG and they would not do anything for me. Basically once they got my money they could care less about their machine and their name. I would never, I mean never buy any LG again, they produce junk for a high price.

I was happy with the young man that repaired our refrigerator. He was professional and completed his work within a timely manner. I was disappointed in LG for not trusting me, I told the lady the compressor was not running. The fan and lights were working, just not the compressor. The temperature in the refrigerator was 65 degrees plus. I also told her I had heard the compressor running loud a few days before and now nothing. If the lady at LG had trusted me, the part could have been ordered and here or with repairman when he arrived here the first time and I could have my refrigerator repaired and running a week earlier. I am all not happy that repairs had to be done within the first few years of owning it. I understand that this is a regular occurrence on refrigerators now. Disappointed in the integration of the companies putting in place planned obsolescence. I have a 25 year old refrigerator that is still running and has never had repairs done to it. The big profits for the companies, is not good for the consumers or the landfills. I am thankful for the warranty that did cover the parts and the lady at LG for covering the labor repairs. I am just sorry that I have to be without my refrigerator for a extended period of time.

Installed for less than two weeks, my $2500 refrigerator is nothing more than a kitchen interloper. Came home from work to discover water pouring from the water/ice compartment in the door. Customer service was a joke. The first rep told me he had scheduled my appointment for the following day but when the email arrived it was for a day Id told him I was not home. I insisted on talking to a manager next and she made excuses. Said there were no appointments available but she would email the repair company to call me first thing to try to fit me in. Called the repair company twice the next day and no email from LG. May be sending this one back and getting a Samsung.

If only I had checked for reviews prior to my purchase. I moved to Georgia from California a little over a year ago and was so excited about getting a new washer/dryer. I went to Home Depot (its a small town, so the store selection is limited) and found what I thought was a really nice washer/dryer combo from LG. I couldnt have been more disappointed. The washer takes FOREVER - mostly because it continually rebalances the load - all to no avail. After multiple attempts the washer gives up and chimes to tell me to come and rebalance it. Now - Ive had washers before (all with agitators, which this one doesnt have) and one - sometimes two - rebalances corrects the problem... NOT with the LG - sometimes I have to rebalance 6 or 8 times in order for the load to complete the cycle. Then I have to repeat the process with the next spin. It doesnt just happen with odd weight loads or odd sized - its nearly everything. I HATE THIS WASHER. DONT BUY ONE!!!

Two years ago I purchased all new LG appliances for my kitchen. The microwave and oven work properly. However the dishwasher and refrigerator are pieces of junk. I upgraded my dishwasher to the Inverter Direct Drive. After trying different loading methods and different brands of D/W soap, the only way my dishes get truly cleaned, is if I use the power scrub setting. This setting runs for 2:45!!!My refrigerator LG model LFX31925ST/02 is even worse!! Every so often it makes loud vibrating sounds (which I have recorded), some banging which results in a chunk of ice that falls out of the bottom. The freezer is on the bottom and has 3 drawers. The top drawer does not maintain freezing temperatures, resulting in defrosted food that has to be thrown out. When I contacted LG Repair service (I paid for extra warranty) I was told that I am not covered for a repair visit, unless the refrigerator acts up in their presence. I advised them that I have photos and videos to prove its poor performance, however that is not sufficient! I called the retail store where I purchased it. After several calls, the store manager called me and apologized because LG would not even cooperate with him!

Purchased this unit in Feb. 2011. Eight months later the ice maker quit. LG replaced it. 6 months later it failed again, this time on me. Two months later water supply to ice maker froze and pushed the water line out of the back of the unit, wet floor, ruined ceiling and wall in basement. 4 months later, water solenoid failed in the open position, filled the freezer with water, large block of ice and ruined food. Two weeks ago noticed the freezer was frosting up bad. Found that the freezer fan was not working. Ordered new motor. Upon returning from work this evening the refrigerator was 62 degrees, more ruined food. Called LG, said they had other complaints of the same. Offered to schedule a repairman for me. I think I need a Lemon Crusher.

Update 1/27/2022:On 20 Jan 2022, LG contacted me and related that they are looking for a provider to service my Refrigerator. My initial complaint was sent to them on 19 Jan 2022. On 25 Jan 2022 (six days later) I received a call/voicemail from Provider (someone hired by LG to service my refrigerator) asking me to call them back to set-up an appointment to evaluate/service my unit. I researched the phone number, identified the provider and observed that their one page (80% functional) web presence identified that they serviced refrigerators (from their site: Refrigerator Repair: Cleaning the Condenser; Cleaning the drain line; Cleaning the drip pan; Manually defrosting ice build ups; Replacing air damper seals; Adjustment or replacement of door or door gaskets). Absolutely no where did they reference diagnostics; systems evaluations; cooling system trouble-shooting and repair, Nothing.So, using the email address depicted on their site, I emailed them. Asked for them to verify that they did indeed have the necessary training and certifications to service my refrigerator. I also stated that I would need to validate their business (License; certifications; insurance; etc.). On 26 Jan 2022, late in the day, I receive an obscure robo call relating that My parts have been ordered and that once the parts come in that they would contact me and establish a time for a technician to return and repair my refrigerator, and if I had any questions, refer to Providers website (by name). Wow, no one has been at my house, let alone evaluated my refrigerator. Needless to say, I am livid. LG not only produces Sub-standard products; fails at responding effectively to the customer in a timely manner; they completely lack any form of integrity. Imaging the unmitigated gaul it takes, for a Multimillion Dollar Company, to Search for a provider with the technical training/certifications, history of certified good service, that are licensed/bonded and insured meeting their (LGs) High Standards and come up with a company, that has two locatable addresses, both resolving to Apartment complexes, with a single faulty web page for an internet presence, a page of which does not identify any technical repairs (refer above), is not certified/trained to do the technical aspects required to repair a Refrigerator (nor do they profess to this), nor do they have any verifiable insurance covering the conduct of their business, absolutely NO information relating to their business, anywhere. In other words they (LG) simply looked for anyone willing to do the warranty work, did not vet the business or conduct any action to verify that the business they Hired were capable of doing the job let alone legitimate.You have to ask yourself: What type of a business simply hands out their warranty work to ANYONE who responds saying I can do that, Trust Me - wink, wink and hand them the contract?; Imagine allowing people who are complete unknowns with NO certifiable background, into your home to service your $3,000 refrigerator, because LG fully backs them as an LG certified service provider. ARE YOU KIDDING ME. Please note that there are Dozens of Certified/insured/very reputable appliance services in Colorado Springs; hundreds in the Denver Area.... Yep LG really did their research. We can pull up certified providers in seconds on the internet, it only took LG six days to find a business that could not perform the job. Original review 1/19/2022:We purchased an LG French Door; Instaview Door-In-Door refrigerator on 1 July 2018 from Best Buy (model: LMXC23796M; GR-X23GHMJM.AMTCNAO). It was delivered on 5 July 2018. We paid just over $3,000.00 for it. To our great misfortune, at some point yesterday/evening it died without any warning/indication there was a problem. The lights work; the gauges appear to function; it just appears to be warming the items within now. Of course the couple hundred $$ worth of food within... I guess that is another reason why we have dumps. Im in my 60s and have never in my life owned; seen or have knowledge of anyones refrigerator failing in such a short period of time, and without the slightest indication it was going to fail. I simply cannot recommend LG to anyone. They simply do not last, which makes them junk.

We bought this refrigerator less than 2 years ago (12/2016). A few weeks ago it stopped cooling. A serviceman from the store where we bought the refrigerator came out to service it, and said the coil with the refrigerant was leaking. BUT, he couldnt fix it because LG only lets its own servicemen fix this problem (according to the serviceman thats because so many LG refrigerators refrigerant coils leak). The serviceman said LG would contact me within 24 hours to set up an appointment. 3 days later we hadnt heard from LG. We again called the store where wed purchased the refrigerator and then said they would call LG directly. Even then (after a week without a refrigerator) LG jerked us around. First, someone would be out the next day. Then 3 days later. After someone finally came and fixed the refrigerator, it stopped working again 3 days later! This time we went directly to the store where we had purchased the model, and they agreed to replace the refrigerator. LG wont do squat to rectify their defective product. DO NOT BUY THIS REFRIGERATOR.

We have had the worst experience with our front load LG Washer. It does not wash clean, the clothes come out dirty. It does not wash and rinse with enough water, sometimes when a load is in the rinsing stage I look inside, I can see some part of my clothes are still looking dry... I have been doing laundry for 30 years, I had Whirlpool, Samsung washers, I never encountered any problem. With LG it is a headache, I never had to use bleach, now I find myself using bleach when washing my towels. This is not my only problem. The machine displays 53 minutes for a cycle but then the whole process ends up taking like 2 hours. Our machine is under warranty so we called them twice and both times the repairman came and basically said that there is nothing wrong with our machine, it is doing what is supposed to do. I believe that it was not built right, there was be some errors in the way they designed it. It should not even been called LG washing machine, it should be called LG dirtying machine. I will never buy any LG products again.

After buying LG refrigerator within 7 months the upper freezing compartment stopped working. After the complaint technician came made it work. But again after 9 months faced same issue. Then again technician did resolved it. At the second visit I asked the technician to make sure this should not happen again if it does give me a replacement. But again after 11 months it again freezing was not happening. So again I raised a complain but as the 1 warranty was going to they stopped responding. After 12 months when 1 year free service expired the call center executive without listening to the issue just telling that I will be charged and when I started explained previous complain they started hanging up phone on me. LG service really ridiculous. They dont treat customers well. If this is a case I would say Please dont buy their product.

Purchased 4/11. LG bottom freezer refrigerator. The bottom Freezer door doesnt close. Warranty repair will take FIVE days. Its beeping constantly, food is thawing. Its a dangerous situation w small kids and pets. NO assistance from Home Depot or LG support.

Glass on oven door exploded into a million pieces from one end of the kitchen to the other end. Oven was not nor had it been recently used. Happened on Languet l, January and last use was Thanksgiving. Cook top is used every day. Fortunately no one was in the kitchen or standing in front of stove at the time. They would have been injuries. Called LG service and they didnt know why this would have happened and wasnt under warranty as stove was manufactured May 08. Also, when used at Thanksgiving, turkey was under cooked as oven would come up to set temp but wouldnt hold for more then 10 minutes. Cooked an 18 lb thawed turkey for over 6 hours and still not done. This stove came with the house when we purchased. Dec 13. Cook top is impossible to keep clean. Must be cleaned every time it is used. Would never purchase an LG product nor a stove with a glass cook top or a glass front panel again.

We brought an LG french door refrigerator model LMX28987 ST on September 9 2009. Jan 2010 the right side bin of the fridge door started to crack so we had to call customer service to get a replacement. A few months after that the top freezer door would not close shut, with ice forming around the edges. We called customer service to help us with this situation but all they told us was that they could not help us because our warranty expired. We asked to buy one right away but they said they count not extend it because it has already been over a year... so ridiculous. Now we have to pay for the damages of this fridge with the money in our own pockets when the company could not even build a fridge that can last us more than 2 years. Horrible customer service. I wouldnt even buy a single product from them again. Cheap materials that break so easily. Life is not good with LG products in the house.

The refrigerators stainless exterior always has fingerprints. Freezer section is one drawer slide out with 2 interior sections so have to open entire thing when need one item. Interior door partitions fine, but shelving difficult to hold taller items. However, I have some issues these days with LG quality. Front load washer defunct after only several years. Got rid of LG microwave (broken handle) & stove & replaced with Samsung.

I like my LG refrigerator model because the three freezer drawers are below the refrigerator. The freezer compartments do get smaller the lower the draw is because of the internal machinery of the refrigerator but that is easily overlooked. I think the drawers, especially the front faces of the drawer, need to be a sturdier plastic than what is provided, but overall, I’m pretty happy!

Has been a good product overall. Some of the plastic parts have broken - cheaply made - but otherwise reliable. Has held up well over the last several years but at around 10 years starting to show some wear on the drum suspension from what I can tell. Guess most washers are only made to last at most 10 years. Then when a repairman came to see why it was shaking more than usual would probably be more prudent to buy a new washer than have the old one fixed.

Purchased a new LG dishwasher on 12/17/20. Model #LDT5678SS. Delivered on 12/20/20. Used MAYBE a dozen times & now there is rust in the bottom of the tub & on the door. Since it is now past 30 days Lowes will not fix/replace it so we reached out to LG since there is a 1 year warranty. The tech they sent out said he owned the same model & kept his outside & his didnt do that. Then he went out to his truck, made a phone call, came back in & told us to call Customer Service & left. We called customer service who informed us the tech said it was improper use on our part. We only used Cascade & water. I dont understand how this is improper use!We also purchased the 5 year extended warranty from Lowes, but because it is still under manufacture warranty, they cannot help either. They also stated that rust on the tub & door is considered cosmetic & would not be covered. Even though in the back of the LG book, that came with the dishwasher, it states there is a lifetime warranty on the tub & 1 year warranty on the parts/labor.So now we are stuck with a brand new rusting dishwasher that sticks like rust inside & Im sure will only get worse with time but thats considered cosmetic. I WILL NEVER PURCHASE ANOTHER LG PRODUCT AGAIN. Its sad because we used to love LG. Own several LG TVs & also just purchased a LG Microwave which Im going to return before the 30 days. We were also looking at purchasing the matching stove & refrigerator but that is definitely out of the question now!! Between the Dishwasher, connectors & warranty we paid over $1,000 & now were stuck with it!

Run from LG Refrigerators! Do not buy one! They are the worst and the company is terrible when requesting warranty service!!! We have had an LG fridge for 6 years. It is now on its 3rd complete compressor failure. When calling LG I keep getting told by their customer service that we are in the queue. Fridge has been broken for 7 day and we are still in the queue. The customer service person hopes we will be up in another 24-48 hours. After we get out of the queue, it can take 3-5 days for a service person to get parts. What a bunch of crap! Crappy fridge, crappy customer service, crappy company! Avoid LG!!!!

Did I say this was an LG refrigerator? It is Model number LFX259509DT.

In 2010, my husband and I saved up our money to purchase a new washer and dryer. I had heard great things about the front loaders and LG so we bought it. I have had such a bad experience with this washer and dryer. The time has never been accurate. I have to use the drain and spin multiple times. The dryer takes over 3 hours to dry. These problems are not from the fact that its 5 years old. Its been like this since I bought it. I am very unsatisfied with this product and will be changing brands and types as soon as possible. Not worth wasting your money!

If I could give warning signs or negative stars I would! Bought my first machine about a year ago. I havent had a working washing machine since. The machine didnt work from day one. My husband called the company and got the run around for 3 weeks. I contacted Home depot and they got an LG authorized repairman to look at it. Needed a water pump (so they say). Mind you it has only been used twice. They also warned me of the special low-sudsing soap needed (another excuse). Home depot replaced it. However, the second one was just as bad as the first and had the exact same problems. As far as the soap, I ran it with no soap and had the same issues. My last two machines lasted about 10 years each with one service visit between them and they used any kind of soap! They werent top of the line expensive machines either. Im ready to eat the purchase and chuck this piece of junk. The company should give free service to everyone who bought their junk products for 3 years or be sued for selling substandard lemons. No way were they unaware that their product was junk. Two machines in a month and neither work. I will never, never buy an LG product ever again.

Have owned this LG front load washer for 2-3 years. If I could move it myself, it would be out to the curb for the garbage today. I have rebalanced this machine more times than I can count and it still just walks all over the laundry room. Nothing but JUNK!!!

Purchased the LG French Door refrigerator Model LFXS29626 on 3/21/16. So far, the freezer/icemaker seal has been replaced, the icemaker has been replaced and the motherboard has been replaced. The original issue was the door to the icemaker was leaking and every time you opened the left door, water would pour out of the door. OK, that is fixed early July 2016, then the circuits went bonkers and water started pouring out of the water dispenser... Thank goodness we were home or our home would have flooded. OK, thats fixed the end of July 2016. Then on 8/4/16 the original problem happens again... Water coming out of the door and the ice seal not sealing. I call LG for the 4th time and they are pretty much, sorry about your issues but no, we will not replace your unit... I call Home Depot and they are being kind enough to discuss replacing it. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!!! Do NOT purchase this crappy product!!!

LFC22760SW - My husband and I purchased a bottom freezer Refrigerator 2007 with a 5 year warranty. A month ago the lights stayed on in the refrigerator and we only noticed it when returning from shopping. There was a smell of burnt plastic in the kitchen. When opening the fridge we noticed that the lights stayed on. My husband immediately removed them and I called LG. They sent over a repair man which told me that the part would probably take two weeks and if longer LG would replace the fridge or pro-rate it. LG has had problems with this model of fridge and never sent us a recall letter during my 5 years of warranty. Now because it is 7 years they want to pro-rate it and take back the old fridge. They also told me that the part was no longer available. This is really unacceptable as a new fridge would cost $2000.00 plus tax, I paid $2000.00 plus tax plus 5 year warranty and they would give me $675.00. If you calculate it would have cost me $4000.00 over 7 years. It is quite unacceptable and I do not believe that I will be buying another LG in the near future.

My LG fridge is almost 3 years old. It broke down, makes horrible noises. I paid someone to fix it, that LG sent and it broke again a week later. Life is good but LG products are ** garbage. Do not buy these products. Terrible company.

We noticed LG refrigerator was stopped cooling and freezing on October 10th. We were told the option would be to repair or refund the cost of the LG refrigerator when we initially spoke with customer service on 10/10/2021, but a service technician would have to come and evaluate refrigerator first. On Oct 25th, a LG refrigerator repair was completed. We were offered a $200 spoiled food compensation which we have not received to date. On Nov 12th, the LG refrigerator stopped cooling and freezing: keep on mind it was repaired 2 1/2 weeks earlier. So, I called LG and requested a refund of the cost to replace it with a new refrigerator. Obviously the refrigerator and/or LG part is defective. The LG rep told me LG would not authorize a refund until another repair was done per LG PROCESS. I asked to speak with a LG supervisor who offered me a 15% rebate towards purchase of another LG refrigerator.I told the LG rep that was absolutely unacceptable, and asked to speak with whoever would authorize a full refund. The LG rep said that her department does not authorize refunds, and could not proceed with my request per LG process. The only option i was given is to set up a second repair appointment on Nov 18th with same service company A&E. I was then told by the LG rep that after the second service appointment, if LG refrigerator is still not working, then they would be able to proceed with a refund request. I again asked for a second spoiled food compensation, and was told this was only offered once a year. Therefore, we would not be compensated for second set of spoiled food. I went ahead and set up second service appointment on Nov 18th, while I figure out our next step. I spoke with A&E to try to get a sooner appointment, and queried whether they were using a new or refurbished part for my repair. I was told the part is ordered directly from LG to complete the service repair. So again, the defect is in the LG parts.

Our refrigerator freezer completely died on Saturday, April 25, 2020. I contacted LG on Monday, April 27 and reported the problem. They had me go through the Smart diagnosis function, as well as the reset function and neither worked. They confirmed that there was a full warranty on both parts and labor, however they did not have a certified technician in my area (even though we live close to the Phoenix metropolitan area) so they would be unable to provide one. They indicated we could try to find one ourselves. We did find one that would service our refrigerator and asked the customer service to provide an “LOA” ( Letter of Authorization) which they indicated they would issue. After finding out from the service people that they did not receive the LOA, we contacted LG again and they indicated that they sent it. When we asked them Email it again while we were waiting on the phone, they indicated that they did. Again the service company said they never received it. We asked LG to send us a copy of the order and they said they would not do so. We finally got them to set up a service call for Wednesday, May 6. We ask them for the name of the service company, and still have yet to receive a response. Since that means almost 10 days with no refrigerator, we are extremely frustrated with LG.

Purchased refrigerator 3 years ago and came home 2 1/2 weeks ago to find that everything had defrosted. Was told it was a sealed system failure and since then havent been able to get it fixed in a timely manner. Have been told it could take weeks to get a technician out to fix the issue because there are not a lot of places that fix sealed systems. LG refuses to replace refrigerator. I have called around to appliance repair centers and was told to throw it out because to fix a sealed system cost just as much as a new refrigerator. The people that I spoke with at LG were pleasant enough but could care less about customer satisfaction.

Why the heck would I spend over $1000 with the 5-year warranty that Home Depot sold me for a machine that only lasted 90 days before a major repair happened? Its not Home Depots fault but the stores have got to start calling out these companies who are selling inferior products and charging an arm and a leg for them. I now have a repair that took 3 days for a service tech to come out, only to tell me that it will be 5 days or more before the part is in and then they will call and schedule the repair. I understand how repairs might happen but strangely, I had a Maytag that did the same thing at the 90-day mark too! It went on to have 3 other major repairs such as leaking all over my floor and ruining the wood (was a slow leak I could not see because it was under the machine), control panel stopped working at 90 days, would not clean dishes and the final straw was another control panel replacement. All under 1 year. So I got HD to take it back and give me a new machine and guess what I picked out??? LG... big mistake. I did not buy a machine like this to have no working dishwasher after 90 days. I will never buy another LG product. I guess customer retention is not important to this company!

Sadly, we are having similar issues with our relatively new LG French Door top of the line refrigerator. About 6 months ago, the ice maker stopped working. I had to have it replaced -- thought it was covered by Geek Squad protection, but thats another story. NOW it just quit working. No signs or symptoms. Just yesterday it was fine, today everything is thawed. I called LG, tried to trouble shoot over the phone with the smart phone diagnostics which didnt register any information apparently, so I had to call a certified technician. Of course, the ONE that is within an hour of my home, cant even come to look at it for three days and probably wont have the part. The customer service lady did tell me that the compressor would be covered under the ten year warranty but the snarky receptionist for the technician told me only if I have the owners manual and the receipt. Really?? It is clearly a new fridge - ridiculous! Life is NOT good when you have six kids and no refrigerator for a week!

We have a 3 1/2 year old LG refrigerator (French door, door in door) that we had installed in our new house. While I love the features, the repairs have been a nightmare. We are currently on our 4th compressor. Each time we have been 1-3 weeks without a refrigerator. We ended up having to buy a little one to get us through.With the installation of the last compressor, our warrantly was extended. The current compressor is supposed to be one of the “new improved” ones. After about 6 months, we lost cooling in the refrigerator and freezer. Part of our meat defrosted (we took pictures). The ice melted in the ice machine. There was no sound coming from the compressor for about a day. Then it started working again. 2 1/2 days later, we had ice. We called repair and it was going to take a week for “their” repairman to even make the first visit. This company had terrible reviews and no way to contact them. We asked to be changed to another certified repair company. We waited 5 days for them. When they inspected the refrigerator, since it had started working again, they could not find anything wrong with it other than high pressure in a line and told us we had to pay the bill. So now we are still on compressor 4 (5 would kick in the lemon law), it stops working when it pleases, fails to consistently keep our refrigerator/freezer compartment at the selected temperature (can be off by 10 degrees), and because the problem is intermittent, we have to pay for the repairman to come if it starts working again before they get there. Love the LG features but will never have another LG refrigerator.

We purchased one of the largest washer, and dryer 9.0 in 2014 when we purchased our new home model number DLGX8001W Serial Number 406KWWZTH785. The other day I was informed by my wife that she smelled something burning and then heard the dryer making a loud noise. I contacted a local appliance repair company once he showed up I was informed that the motor was dead along with bad rollers. Disappointed at the untimeliness of this situation I headed to Best Buy to purchase a brand new unit.I saw that the same unit offered a 10-year warranty on the motor. I then questioned the sales rep shouldn’t my unit at home also carry a 10-year warranty? He replied He believe that it should also have a 10-year warranty on the motor and drum. I then went home. The next day I contacted LG customer service. I was told by the customer service representative after verifying my model and serial number that the unit was under the 10-year warranty for the motor and drum. He also noted that the initial one-year warranty had expired but I was still under the 10-year warranty for the motor and drone. I was giving the phone number to the L G certified appliance repair company in my area. Once I contacted the service rep I my unit was not under warranty and I needed to contact L G to verify again. I contacted L G and was told by the representative after verifying both my model and serial number that my unit was under warranty for 10 years for the motor to illuminate the confusion. I merge the call between the LG customer rep and the authorized repair company and the L G customer service rep after speaking with the appliance repair company he back bit his statement in regards to my warranty and said that he apologizes. He was speaking in general to me and that he was sorry but my unit was not covered under a 10 year motor warranty. I am upset because he also explained that a lot of units are kind of covered under a ten-year motor and drum warranty but for some reason was he look closer mine was not. I am extremely disappointed at this situation because every unit that I see now is advertised that they have a 10-year warranty on the drum and motor. This was a very expensive unit I purchased it and was willing to spend more thinking that it was a quality laundry machine and now that it has failed me I have experienced misinformation and a bad customer service experience. I kindly requested the service rep to transfer me to a manager. He put me on hold for an additional 10 minutes and told me he was documenting that and that he would transfer me to a manager. He then sent me to the beginning of the call Queue. No manager. Waiting on hold now. Will be explaining this all to another rep. This has been a horrible experience!!!

I am the owner of a 2 year old LG French door refrigerator that failed over Thanksgiving. Being it was the holidays, I took to dealing with the matter immediately by contacting LGs customer service department. In the initial conversation, we determined that the issue was likely the compressor, which if true, would be covered under warranty. Learning that an authorized technician was needed to service the appliance I was then given a phone number to a local service dealer in the Scottsdale area. This company did not return my call but, I was able to get through the week after Thanksgiving. They told me that they had only one technician on staff authorized and he was out of town for 3 weeks. This was not acceptable being the holidays and the fact that we had a full house.Through my own inquiry, I found one repair service willing to work on LG appliances... most would not because they have a pretty bad reputation it appears. The only issue, was that we needed to have him authorized. This I was able to begin through a chat with a member of the LG customer service department, however, the authorization was never put forward I was to discover. This required another online chat, some apologies and eventually a successful authorization for my serviceman.Now able to open the back of the appliance, indeed it was discovered to be an issue with leaking coolant and a faulty part (parts). Now began the test of getting the parts (under warranty) ordered and delivered to my repairman. The part was ordered and we waited. I requested that someone contact me to let me know when it would arrive. This was wishful thinking. I opened another chat to see where the part was and the LG agent could not find any information and asked for a PON number which I did not have. He said perhaps the part was on back order. To shorten a very long litany of my technician and myself spending hours of precious time getting the runaround with (excuse me) a very incompetent customer service system; my repairman was told after many conversations with the parts dept., that 30 day deadline was expired and we have to start all over again.So another chat last week resulted in a request for authorization again and I was told a rush request would be made for second authorization. I was also again promised that the agent would keep me posted. Yea right. Having no fridge for the holidays with a houseful of family is frustrating in and of itself and 2K plus fridge should not fail in just two years; add a complete run-around by the folks we trusted with hard earned money with their brand over many other choices on the market, to simply supply a part and authorize and repair completely beside myself.All I need is a warrantied part, a second authorization (since time expired because of LG inefficiency), an LG customer service person who will see the process through and an attempt by LG to stand by its motto; life is good. I believe all agree that those requests are reasonable. To date I have had 6 chats average 40 minutes each, three long phone calls, a long wait for the supervisor but disconnected after 20 minutes, 4 letter submissions and a technician about to give up because of time lost from numerous calls to the parts department and total frustration. The fridge failed 11-24-16 and todays date is 1-13-17 and zero success. If anyone knows of a way I can pressure these people for one or two damned parts; (that my service guy could have fixed it in one hour two months ago) please let me know.

Does not clean clothes. Had to wash a blanket 3 times and it still came out dirty. For the money I spent on this washer I thought I was buying a good product LG. I DO NOT RECOMMEND ANYBODY BUYING A LG WASHER !! VERY DISAPPOINTED! Owner manual does not tell you what all the controls do or how to operate them.

In just 5 months my LG 471 liter refrigerator has stopped cooling. The technician have come twice and are still trying to figure out the problem and its my 4 day without refrigerator plus they are not fully equipped. I am having the worst experience ever and highly disappointed with such a expensive product. All my food items have been spoiled. When the product was delivered that time too there some damage in the handle. We never expected breaking down of such a expensive product merely in 5 months.

I really like my LG washing machine and dryer. It doesnt look as upgraded as some of Samsungs new dryers but it gets the job done. But I would have preferred more color choices without having to spend an additional couple hundred dollars. I love that there is not an agitator and it has an extra large capacity. I can easily fit my king size comforters in the basin. I love the turbo speed function that allows you to wash your clothes at a reduced time. You also save a lot of water because it only puts in enough water to cover the clothes. The machine does a survey for the weight and size of the load to determine the amount of water to use. I normally only need the smallest amount of detergent in most loads, so you save money there too. There are plenty of cycles types to select from and some you can customize. My dryer has an awesome steam feature! This really reduces wrinkles in dress clothing! I also love the sensing feature on the dryer. I rarely have to add more time or dry a second time. It also has a large capacity. The signal indicating both the washer and dryer could be louder. There is also an app with the units that you can get laundry tips. I would have preferred to be able to start and stop functions and/or time left on loads with the app. You can also use your cell phone to diagnose errors on the units. You hold the phone to the unit and it sends codes to help with troubleshooting. The washing machine could be more quiet. I can definitely hear the wash if Im in rooms next door. During some heavy rinse cycles I can hear and feel it shaking since the unit is on my second floor. All in all I really like the set.

Brought a LG dryer DLEX3370W on 04/22/2017. Worked fine until 08/21/2017, called Lowes since I also purchased the extended warranty, Lowes stated that it was still under manufacture warranty and my troubles began. LG did not send a repair guy until 9/11/2017, he diagnosed as needed the heating element. He ordered the part, came back out on 09/18/2017, replaced the entire heating unit (assemble, thermo and element). The tech called service since it didnt work. At first they went through the diagnosis system still not working, he had to call different times. At one point they said it was my electricity not working correctly lol.The house is only 8 years old but he tested it no problem there. 4th call to them he tested the something in the back. It started to work so thinking it was resolved the tech put all back together again and left. Washed some clothes and here we are again DRYER NOT HEATING, called LG back and they are telling me the tech has to come out again. SMH. Called Lowes. They are putting it on them, and LG simply just do not care that their product is crap, they have poor customer service, so here I sit with a 700 dryer that does not work waiting for the tech to come back out. LG never again will I purchase one of your products.

My husband came home tonight to the alarming smell of gas as I was in our family room with a mild headache, I wasn’t sure what had triggered it. He immediately started opening up all the windows. To my horror, the gas knob on our LG gas range (model LSG4513ST.BSTELGA) was in on position with no blue flame visible. Had he not been home to smell the gas leak, I could have easily DIED! Yes DIED!!! It is not the first time this gas range has been in the”on” mode unintentionally. It’s been two hours now that the windows have been open in this hot AZ summer, as we continue to air out the house. Unacceptable LG!!!! I now come to realize after reading the numerous disturbing reviews, this is an ongoing defect in their product. I’m not taking any chances with my family’s safety. We will be shopping for a new safer range ASAP. Please do not buy this range new or used. Like others have said, this needs to be discontinued before someone is in danger of losing their lives. Not an exaggeration.

My washing machine worked perfectly fine until LG decided to do their famous recall fix.... in which they insisted that we have done or our warranty would be null and void. What they should have said is, “We know you bought this top of the line washing machine, and it works fine but throw it in the trash bc when we send someone out to do this mandatory update, it will NOT work at all!!!!! Sign me up for any class action suit against them.... I have a family of 7 and a washing machine that is not functioning is not an option!!!!

Bought the washer. Washed 1 load then it wouldnt drain. I live 100 miles away from the Menards.com I bought it from and I am an OR trucker and had to go back to work the next day so I called and they refuse to replace it and LG cant find anyone to fix it. New washer and no one in this state can repair it?

6 year old 4 drawer French Door refrigerator... Door flap hinge breaks after 2-3 years use. Vegetable bin corner cracks. Now have no ice with ice maker. I live alone and there is gentle use with this appliance. The icemaker was always blocked with ice cube clumping with constant opening and physically breaking ice up... Very disappointing! I will never buy again.

My LG dryer will not spin, it just hums when start is pushed. It turns out that LG poorly designed the motor. The switch on the motor is not being made because some idiot put hard springs on soft aluminum and they wore through and fell off. The only thing can be done is replace the motor at a cost of $350. Also, the thing does not dry that well either when it is working. Dont by LG-- piece of junk.

Our first year under warranty, had three repairs. Now, in our second year, not under warranty. We have a repair that will probably exceed $400.00. Our recommendation, do not have LG washers in your possession, even if given to you for free.

This review is for the LG WT5170HW Wave 4.7 Cu. Ft. White Top Load Washer. I purchased this washer 2 years ago. I was looking for the largest capacity that I could reasonably afford. I also wanted to save water. I was replacing an old agitator-type GE model that was still going strong after 17 years. Ever since I purchased this machine I have had problems with it giving the UE message (uneven load). Dont even think of using the capacity of this machine to the fullest. Anything above half-full will automatically cause UE messages. Anything bulky like towels or bedding will cause the UE message. Sometimes it gives the UE message for what seems like no reason at all. Basically Ive had to wait downstairs and babysit this machine to get it to finish about half of its loads.As for water savings, whenever the machine gets a UE message, it adds water to try to fix the problem, so any water savings are lost. I am amazed at the amount of water this machine uses. Here is the worst part. Recently while doing a load of laundry, the machine malfunctioned and would not stop filling itself with water. Thankfully I was down there cleaning otherwise I wouldnt have known and my basement would have been flooded. Something has gone haywire and the machine will not stop filling itself with water now every time I try to use it.I purchased the service warranty (something I normally never do) and called the service center and they cannot find a certified repair center anywhere near me (we live near Minneapolis/St. Paul). This afternoon I spent at the laundromat, and my $1,000 paperweight sits downstairs looking pretty. And, theres no one in the Twin Cities area who wants to work on these things apparently. Save yourself the money, time, headaches and stay away from this product!

My washer has developed crack in back of stainless steel tub and now snags my clothes and has some rust on tub. Any repair suggestions? Worst purchase I have made.

Eight years ago, I purchased an LG Tromm washer and dryer. I have been very satisfied with my purchase until 9 days ago when the thermal coupler went bad in the dryer, and I have now been waiting for 6 days to have that part replaced. I cannot fault the repair service I am using in my area. They are as frustrated as I am. They, too, are waiting on the part. So here is what I learned...I have had the dryer for 8 years and it performed well and I am pleased with the product; however, what I am not pleased with is that when a repair is needed, there are not any US parts manufacturers for LG. So if the part is not available in the US warehouse, you must wait for them to get the part in, which is the situation I am in at this time. Buyer, beware. The LG appliances are top end and perform well, however, if they need service, you might be better off to buy an American made product by Samsung (i.e. Whirlpool). At least, when those popped together plastic parts break, they are manufactured in the US and you wont have to wait for 7 days! I also own an LG refrigerator, dishwasher, stove and as I said, a washer...Because of my experience with my dryer, I have added to my nightly prayers that they dont need repair because this is past ridiculous. If I would have known that the appliances couldnt be repaired in a timely manner, I would have probably purchased a less well made and certainly cheaper appliance!

We purchased the front load washer and dryer in December 2010. The pretty red ones! What a mistake! Actually, no problems with the dryer, except it doesnt seem to dry as well as it did in the beginning. I always have to add a click or two to the automatic dry time.The washer broke this June 2011. We had Geek Squad come out, it took four weeks for them to get back to replace the drum and three other pieces that attach to the drum. Four weeks! Then it broke again six weeks later. Same thing, we tried to get Geek Squad out again and they are so hard to work with to schedule a time. They should realize people have jobs! I called Best Buy to get help and they gave me LGs direct line. She was very helpful and friendly. But then the service tech called and his first words were, Do you agree to pay for this service call? and told us it was not the drum, it was a shock absorber. He hadnt even been to the house! He just told us this by the description. He wasnt coming out until we agreed on the phone to pay for the service call. Forget it. We are going to buy a new washer tonight. It will not be an LG. Such a hassle and disappointment, $1000.00 wasted. Pretty red machine...too bad it is a piece of crap!

We bought a new LG refrigerator from Home Depot. After a couple of days we realized the bottom freezer drawer did not close properly. We contacted LG and the first repairmen they sent thought it was the slides that needed to be replaced and put in a order for that. This last one came and told us that wasnt the problem, and that the whole door and bracket assembly needed to be replaced. We asked for a new unit and they said no, we had to see if the replacement door and assembly worked. And it may take up to 5 weeks to get it them. This is a brand new unit. We should not have to suffer because they produced a poor product. This should be their problem, not ours. We will not purchase their products again. We are not impressed with the company, the product or their customer service.

The LG was bought by my parents and they chose it because of the sleek design and positive reviews. It was recommended by Best Buy employees. They said that it was the best refrigerator on the market for the price. It kept things cold, had lots of space, vegetable crispers. It also had a freezer up top that was very roomy. We loved it!! It also lasted a long time when the power went off. An egg container would have been nice to have, also the ice maker would break very frequently or not create ice for long periods of time. The ice maker was my biggest complaint. But I really enjoyed it overall though all!!

LR3023ST - The touch panel quit working on several buttons affecting 3 burners and some oven numbers at 2 years. The touch panel was replaced. Then 2 months later it happened again affecting 2 different burners and the off button for the oven. We will never buy another LG stove again. We would like to give this costly endeavor a zero as we go out to buy another stove today.

I purchased an LG Gas range in November. Stainless/Blue interior. From the beginning, we could smell gas every time we turned on the oven. I researched the problem and several sites suggested the smell was because it was new and would go away in time. Ten months later, its as bad as ever! My daughter has Down syndrome and doesnt concern herself with the oven. No matter where she is in the house, within minutes of me turning on the oven, she literally goes into a gag mode. I have to open the windows and doors. Its so bad. Also, have had more than several dozens of times that a sleeve or bump turns on the burners. They are that sensitive! Why doesnt the company recall this product??? Horrible. Dont buy this product!!

I love my LG Inverter Linear refrigerator that I bought last year. But yesterday, I went to fill a glass with the water dispenser, and it wouldnt SHUT OFF! I had water everywhere. I had to lock the system and now the dispensing light wont turn off. Im disappointed that this has happened when the refrigerator isnt even a year old. Im hoping this isnt going to be a problemed appliance.

Purchased this dishwasher 4 years ago. Last week we started getting the code PF which means power failure. From the LG comments posted, they would lead you to believe the power supply was interrupted and the PF is only a code and not a failure/fault code. Turns out it was a fault. We turned it on last night and the control panel immediately burned out. Saw some sparks/flashes and a puff of smoke and electrical smell. Dishwasher was then disconnected from the power source. If you have the PF code you should note this is very probably the control panel shorting out. Unfortunately, dishwasher failed just outside of our extended warranty period. We will definitely switch brands. Dishwashers should last longer than four years!!! Definitely dissatisfied with the LG dishwasher.

My new LG refrigerator has been running for 8-plus weeks. I have had 5 separate appliance repairs on the unit. The ice-maker leaks water on front of the refrigerator and then onto the floor. LG does not know how to fix the issue. Customer service has been really bad. hhgregg has no authority to help. Poor service.

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Lets see if this is honored.