I have the Samsung, Model Number SMH8165ST, Over-the-Range microwave oven. I now receive the SE error message. The microwave is no longer functioning. I purchased the microwave oven in December 2010. The first instance of the SE error message was in May 2013. I had a Sears microwave that lasted over 20 years.

Bought my glass top stove the beginning of this year. Sat a pot 1/3 full of water on top of it and the glass top just broke. Called Samsung. They immediately said its physical damage and it is not covered under warranty. I tried explain that we didnt drop or intentionally break it - customer service just says its not covered. Bought this for $700 and 10 months later its a piece of garbage!!

Samsung SMH2117S microwave - Samsung refused after various escalations to repair the SE- error code that made the OTR microwave go crazy. The fan initially kept turning itself on and off constantly, then would show the error code and die. Unplugging it and plugging it back in would briefly fix the issue, but then it just croaked for good. Just a few months out of warranty (of course), and now, for purely the principle, would join a CA lawsuit against Samsung despite the unlikely odds of that happening. Like most others here, we are adding Samsung (and Sony) to the list of god-awful businesses from which we will NEVER again purchase.

I bought 4 Samsung appliances from Jays appliances when I did my kitchen over under 2 years ago. I questioned a burn mark under the large burner the first year and Jays said it was fine and needed to scrape cleaner a little harder. Less than a year later the burner doesn’t work at all. I’ve never had an electric stove always a gas at my other homes. This is a piece of crap. Samsung’s products are horrible and I will never buy again. They wAnt to charge me over one hundred dollars just to diagnose the problem plus parts. You are horrible and should be put out of business! Never give you any business again!

We bought a Samsung refrigerator from Home Depot to replace an old refrigerator that had developed a Freon leak. When the new refrigerator was delivered and plugged it, it immediately tripped the GFI breaker. The Home Depot delivery crew said there must be a problem with the electrical circuit. Lamps and other test units plugged in to the outlet worked, but plugging in the refrigerator immediately tripped the circuit. We paid for an electrician to come out. He said that the circuit tested OK but recommended that we replace the GFI breaker. He installed a new GFI breaker and outlet for the refrigerator. The circuit tripped immediately when the refrigerator was plugged in. The electrician tested and diagnosed the problem as an internal short in the refrigerator. Electrician cost $296. We contacted Home Depot about the problem, and our call was routed to Samsung. After about 15 minutes answering questions with the Samsung representative, we were told that a local Samsung service contractor would contact us within 48 to 72 business hours. We received a call from Central Electronics Services saying that the soonest the could have a technician come out to diagnose the problem would be two weeks later - nothing could be done to advance the service schedule. We went in to Home Depot who expressed concern about the problem and said that it is not uncommon to experience problems in getting manufacturer warranty service from Samsung. We are still awaiting the Central Electronics/Samsung service technician to arrive. Hopefully the defective refrigerator will be replaced with a properly functioning unit without undue. In the interim, we warn others considering purchase of a Samsung major appliance about the poor service from Samsung. Buyer beware!

Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less than 2 years ago. Water accumulated in the vegetable and fruit bins. A repairman came and fixed the problem. One month later, it happened again. A repairman came and fixed it, but said he couldnt say that it wouldnt happen again. Freezing occurs and clogs the water from making ice, therefore backing up and coming into the bins. Less than 2 weeks later, it happened again. Samsung says that the repairman has to state that it cannot be repaired for them to take another course of action. I searched online and found this to be a problem with many. I am considering a class action suit. Please advise.

I purchased a Samsung dishwasher in 9/2012 model # DMT400RHW/XAA from Sears. From day 1 the dishwasher would not wash my dishes very good. It would leave spots on glasses, utensils, & a white substance on plates, bowls, etc. I contacted Sears after the tub in the dishwasher was holding water & the dishwasher would shut off with the delicate blue light flashing. Sears advised me to contact Samsung Repair. This is when the dissatisfied consumer turned into Angry Consumer. I contacted Samsung Repair & they told me that I was assigned to a repair company to come out & fix the dishwasher (under warranty) at No Charge, but when I contacted repair appliance company, she advised me that I would have to pay for it to be repair. Then I contacted Samsung repair & told them what the repair company said so she then assigned me to another repair appliance company, but they wanted me to pay for the mileage for them to come out & fix the dishwasher. Again, I had to contact Samsung Repair about the mileage problem. After several calls to Samsung Repair, she put me on hold & came back & said her manager said they would pay for the mileage. The repair appliance coming assigned would never answer my phone calls or messages I left more than 4 times. They would call me at inconvenient times when I was driving & could not pick up the phone, but I would pull over & call back & the repair company again would not pickup my calls or return my messages I had left & the next day Samsung Repair department closed the repair order, without contacting me to let me know they were going to close out the repair order or to find out why from me that I could not get in touch with the repair company. I called the Executive Customer Relations department spoke to Keya & she advised me that the dishwasher would be repaired at No Charge. I sent several Emails to corporate office & Samsung repair several times & several days ago & I have not received any correspondence from Samsung either by Email or Phone Call. Please help me in getting my money back from Samsung. I have never owned a Samsung dishwasher before or do not ever want to own a Samsung dishwasher again. This is the First & Last time I will purchase a Samsung appliance, electronic, or Any other product ever again from Samsung. I have never ever had a problem with any dishwasher I have purchased before, Only This Samsung Dishwasher. Please, Please, Please Help Me!!! I dont have the money for an Attorney.

I bought my Samsung refrig in 2011 from Lowes and it needed repairs 3 times. First the control panel on door did not work. Second time it was a coil for the defrost. Third time it was a new motherboard. Now this is the fourth time and its doing the same thing. This item cost around $3000. I have lost thousands in food and waited weeks for parts. I want this to be replaced! Im at my wits end. Next step is BBB. I did buy the extended warranty from Lowes, but it will expire in January and then Im stuck with a lemon. Samsung, stick to tvs.

I was shocked when my brand new dishwasher didn’t do a good job washing my dishes and I often had to run them through another cycle or finish them off by hand. Then it got worse, the soap didn’t dissolve and none of the dishes were clean. I called suport and 4 days later someone came out to take a look at it. Said the motor was defective and was going to order a new part. No idea when it would be in. So unworkable brand new dishwasher - needs a new motor, and I am not happy with getting a repair.I request them to send me a new one. Good luck with that - apparently it has to broken multiple times before they replace it... Looks like I’m stuck dealing with a horrible product until I decide I had enough and throw it away. Buyer beware, the product is pricy, the quality is horrible and the company could care a less about providing a better customer experience.

Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and dryer 8 months ago. Since then have had the refrigerator ice maker freeze up about every 2 weeks. The fridge has been repaired with ice maker replaced 4 times. Now the washing machine has an error code that Samsung cannot find anyone to fix. Samsung does not offer refunds even though their appliances are junk but does offer replacements. (Oh yay) Samsung guaranteed delivery/replacement in 10 days. This is day 12 with no communication from Samsung. Many hours spent on the phone with Samsung, 4 service trips for the ice maker and now a guaranteed time frame on a replacement that did not happen. Samsung does not care about its customers and sells expensive appliances they do not support. Stay away from these and all Samsung appliances!

We purchased a Samsung Refrigerator 2 1/12 years ago and the ice maker has been nothing but trouble. It freezes up and doesn’t make ice. You have to clear the ice off the icemaker then it will make ice for a few days to a week and it’s frozen up again. We have had the repair people out to fix it 4 times and still it isn’t fixed!!! The warranty has run out now and so any repair costs are on us! Don’t buy this product. It’s a complete lemon! Shame on Samsung for not fixing the problem with your products and leaving it left on the shoulders of the consumers!

We have a Samsung refrigerator model number rf265abwp. The refrigerator started making a loud noise and temperature is about 55degrees, spoils the food in it. We called the customer service number to find a repairman and none in our area. It ices up in the back of refrigerator and water is under the cool select pantry door. The refrigerator costs a lot of money and now we cant have safe food. Dont know how we can afford a new one. We have been dealing with this for over 3 years. Started a month before warranty ran out.

My husband and I purchased a Samsung refrigerator in August of 2015; it was not the most expensive refrigerator but it was far from the cheapest. About a month after the refrigerator was installed, we started hearing this really loud noise while the refrigerator was running, as if the refrigerator was a jet about to take off. The noise gradually got louder over time, so every time the refrigerator started running, we would hear this loud noise. The noise was so loud that we could not hear our television in the other room. I contacted Samsung about the concern and they sent out a technician who claimed the noise was normal for all Samsung refrigerators. After the technician left, I called Samsung to speak with a manager and the manager advised me to record the noise and call back; I did just this the same week. The representative at Samsung that listened to the recording of my refrigerator stated that the noise is not normal and that the compressor is going out and needs to be replaced along with a hose. I was told that day that these items were being ordered (this was approximately 2 months ago now). I have called several times to find out what is going on with the parts because no one has come by to install them. Samsung transfers me from person to person and department to department; the only answer I get is there is a ticket for the parts. No one can tell me what is going on and no one offers any assistance. Samsung appliances are by far the worst! Do not purchase Samsung appliances!!! We have a refrigerator, dishwasher, oven, microwave, washer and dryer all from Samsung and the only appliance that works properly is the oven!!! I will never again purchase anything from Samsung and I advise all others to run the other way! Their appliances are horrible and their customer service is even worse! They do not stand behind their warranty and will transfer you around until you either give up or they can claim its out of warranty so they no longer have to help.

NewSamsung Dishwasher Model DW80F600UTS lots of different issues. From Day 1 hasnt worked properly. Steam vent under front of door wasnt shutting off, so water would leak out the front. HEAVY light started blinking, and pump wouldnt turn off, power wouldnt turn off, either. Had to turn off at breaker. Dried out the flood pan and sensor, and saw moisture on the water intake hose coupling, so tightened that. That helped for a week, then it went off again. Seems to be leaking out of tub, not hose. Luckily, still under warranty so service is coming in a few days.SERVICE: Parts take 10 days!! So the repair guy comes, figures out what is wrong, then has to order the part and come again. It can be 2 weeks before you can use your new dishwasher again! When I talk to the service company (that is not Samsung, but certified to do their repairs), they make it sound like they know exactly what the problem is before they come out - leading me to believe they had a lot of this problem!! Never will buy a Samsung appliance again! Wish I had come here first to read the complaints.

Great product. I really love the room it has, and the freezer is also very roomy. Its a smart fridge. Lets you know just about anything. Its sleek design is really nice. Ice maker does a good job. Easy to clean and looks fantastic in kitchen.

Samsung are not making good refrigerators. Tooooo bad. Vegetables and fruits in the lower basket gone bad, filled with water, smell bad. I think there is a problem in the vegetable basket of the ref.

I purchased the range in 2016 and the black stainless steel finish started peeling 1 yr after purchase. I also purchased a 3 yr extended warranty. They will not cover the finish because they say that it is cosmetic and will not cover the knobs because they were not considered a mechanical item. How can I use the stove if I cant turn it on? I am beyond frustrated. I am looking to join a class action lawsuit. I appreciate any information regarding this.

The refrigerator in itself is a buyers market. Whether you are expertly trained or a shopper its all going to come down to style.

We finally got an energy efficient washer. We weren’t used to no agitator but googled the difference. The newer washers push water through the clothes vs the old way of pushing the clothes through the water. It fills with only a fraction of water estimated by the weight of the articles. That scared us at first as it didn’t seem to add enough water to possibly wash clothes and get them clean. After more researching and doing loads of laundry. This Samsung has gotten the clothes much cleaner. I don’t like how it takes longer to wash clothes with these machines but it is what it is. The machine is very quiet vs our old ones. We no longer have to shut our laundry room door. We forget it’s even going until it plays a song when done.

This is an update on my January 30 review for my SMH9187B microwave, which failed three times in two years. This time, the microwave would not shut off unless I opened the door or pulled the plug. After about a week, it went dead completely, with a burnt smell. I was also referred to Executive Customer Relations who said they would arrange for service but only at my expense. I have now taken this piece of junk to the electronics dump and replaced with a GE model (my previous GE lasted over 18 years). Im told that all microwaves are made by only 3 companies, and they dont last as long as they used to; but GE will back up their products a lot better than Samsung. Samsung supposedly has a really good customer satisfaction rating on appliances in general, but I wont be buying any more for sure.

Like many, didnt read reviews... bought $2000+ fridge in 2014. The ice maker stops working within first year! Repair person said it was the drawer. Fixed for a month or so and then back to ice buildup on the tray which jams the ice maker! We are constantly chipping ice out of the ice maker and de-thawing it with a hair dryer! One thing I am going to check is the 2% back level that the fridge is supposed to be leveled to. A previous post brought this up. From the sounds of the reviews, I am in for many more problems! THIS IS A JUNK PRODUCT, DO NOT BUY SAMSUNG FRIDGES!!!

Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely wont buy another Samsung. I wouldnt have even given them 1 star.

Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Connection in NY over a month ago and today is the first day its been able to run. The door hinges werent assembled properly and the first time I opened the door, it broke. It took a month and a huge runaround between Samsung, Appliances Connection and the local service provider to get the parts. Once the door was repaired, I completed the installation and it leaked all over the floor. I loaded it into my truck and took it to the repair center myself to save time. I hope my trouble is over with this unit. Samsung, their dealer and the repair center played point the finger for a month - very poor indeed!

The model I have is 5 years and the freezer does not work. I call Samsung. They send a tech once then another one. They fix the problem then two months later the same problem again. Call Samsung again. They told me the fridge was out of warranty that I have to pay 950 dollars to get it fix. Guess what I am still fighting with them. Dont buy a Samsung refrigerator. Dont do it.

After months of trying to get help for my oven, all I got is a bunch of runaround, transfer call to someone else game, pretend to not have received pictures. The final straw was when I got the last email saying that physical damage is not covered but technical is covered. I about lost my mind!! This person claimed that he had not received my photos and I agreed since they were returned to me due to the large size. So before I sent him the evidence this final time, he had already magically seen the pictures! It went from I dont have your pictures, I cannot enter coworkers email account to retrieve them along with the purchase order for proof. Within a year both my Samsung oven and refrigerator were becoming useless with regular use, not abuse. I bought these brand new off the factory floor so I expected it to last me many many years! All in all, they were bought to be used yet I am being screwed with because the quality does not match its price. If anyone can help me in any way to make Samsung listen I would be very happy!

DW80F600UTS/AA was 18 months old and lightly used (3x month), the smart auto and normal lights flashing. The Samsung repair guy replaced the PCB Main and the sensor ECS. He said the PCB main was an updated one (problems with the one in my dishwasher). Samsung will not pay for parts after 1 year even if lightly used. The repair guy said it is likely to fail again and is only under warranty for 90 days. Do not buy this product. When it fails again it will be used for a drying rack since I dont generate a lot of dishes.

We bought our Samsung dishwasher two years ago and have had problems ever since. The dishwasher stops working and error lights start to flash. We have had it fixed a couple of times and it keep doing the same thing. This product is a piece of junk and not worth the money at all. I would honestly give it -5 stars if that was allowed. Do not buy this product. You would be wasting your money.

My refrigerator has leaked water into my crisper drawers almost ever since I had it. Then about two weeks ago the refrigerator quit working, but the freezer still worked. I lost a lot of food in the fridge. I had Turner Appliance come out and they charged me $60 to tell my to defrost my fridge for two days and let the icing updefrost and melt. They also told me to contact you because it was an issue with Samsung. What do you plan to do about it?

I ordered Samsung Gas Range, Model NX58H9500WS/AA from Plessers on April 4th, 2016. In two months, the surface burn grates cracked. I filed a claim, to my dismay, the customer service is the worst ever I had dealt with. I was asked to send the pictures of the defect parts and the receipts. I sent what they asked for on June 20th. Until today, I did not hear a word. I just called and was told that the burner grates and the cap are not covered. The gas range is quite expensive. I cannot believe that the burn grates cracked in two months. The workmanship is extremely poor.

I have a RS265TDRS French door refrigerator now for 2.5 years. The cooling coils kept freezing up and it took 2 repairs costing $300 plus to fix the issue. Now the freezer is draining water into the lower part of the freezer and after a week water drains on the floor. Samsung will not warranty the defect and I will have to pay for the fix. And goodluck have a Samsung repair service center sending a representative out in a timely manner. After 3 days waiting for service, I called the service center (John Micheals) and was told yes they had a long backlog of service request. I called a local service company and had a repair service rep the next day.

Samsung dishwasher Model DW80K705OUG: The absolute worse dishwasher of my life. Always has a terrible smell, loud noise and doesnt clean. Have called service 3 times for same issue; loud grinding noise, lights blinking and cannot turn off. Samsung will not fix or replace. Want our money back. Will NEVER purchase another Samsung appliance. Dont even want a replacement. Just money back to purchase another brand.

We had this refrigerator for a few months. The ice maker broke so Samsung had someone come out in a few days. He told me because they are made with plastic. So this may be a recurring problem? We dont use that much ice. The service man said it would take 7 days for part and I would have to turn off refrigerator and leave door open for 24 hours. Well 3 weeks later no call. He was late the first appointment. I had to call Samsung so they could find out if he was coming. I asked him how to take the glass out to clean. He said he wouldnt because it would break. So I called Samsung again and said I cant ever clean my refrigerator. After a long wait and them trying to figure it out and talking to supervisor they said they would send me an email with pictures and instructions how to remove without breaking. They said the insurance would cover drawer but not glass. So waited for email and of course never got it. So after 3 holidays with no ice maker I will call Samsung again. Still cant clean all of it. If I would have had a clue I would have bought another brand. I will not by anything Samsung again.

Had the Samsung refrigerator a little over a month and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the last person I talked to must have forgot to assign a technician. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. The next day a Samsung representative called and while I assumed he was the technician calling to set up an appointment, he told me that no, he was in the product dept and was just calling to see if my ice maker was still broken. The only purpose for his call was to inform me that it would be ANOTHER 48 hours for a technician to call me.When I asked if the technician would call over the weekend, he responded that some work weekends, some dont. I asked to speak to his manager and he told me his manager was unavailable. Three days later and seven days after my initial call a local technician finally called me. He instructed me to push buttons on my freezer that I did not have and besides the fact that he sounded 12, he was completely confused as to which model I had and told me an engineer would call me back. When I asked how long that would take he said he didnt know, the engineer was in the field. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with.

A year and a half ago bought new Samsung side by side refrig. Now the fan for freezer stopped working. After many hours on the phone with Samsung with no response or help hired a repair service of our choice, since the Samsung approved repair company was not able to fix for 2 1/2 weeks and also was rated very poorly. Do not ever buy Samsung refrig. This is the second one we purchased, should have learned the first time. First one broke down twice on fridge side after 7 years. Never again! Please read all the reviews and beware!

Quality, Repair and Customer Service Problems with Samsung RF266 - Our fridge stopped cooling 4 weeks ago. We called our home warranty for service. The authorized repair person was hired through Sears who showed up in week 2. The repair person notified us that the issue is with twin cooling system and it is a known issue. He added that to identify the leak, he needs to use a die test developed by Whirlpool. However, Samsung will not let them use this troubleshooting tool. If used, it would nullify Samsungs 5-year warranty on the twin cooling system. So $225 later, we were told to contact Samsung for repair. We ended up calling Samsung Customer Service three times. First time, they told us to call the same repair shop (A&E Factory Service). We said that A&E had already been on site. Then we were given the phone number for a second shop. That shop (Affordable Appliances) would not return our calls (5) or Samsungs (at a later time). Next time, we were told to call another repair shop which ends up being a Samsung TV authorized shop. On next call, we were told to wait for a call back from Executive Customer Service desk. The call came in many days later. They ensured us that they will work on identifying a repair shop. Couple of days later, Sammy rep called asking for a copy of purchase receipt. A copy was faxed the same day. We are still waiting for Samsung rep to call us back with a plan of action to fix this 3-year old fridge. Meanwhile, our home warranty team has been trying to find a repair shop who would work on Sammy fridge. They went through Sears to bring in a second tech. A second repair appointment was made to bring in a higher (supervisor) level tech. A week later, the same tech showed up. He advised us that he will do as his ticket instructs him. But without having Sammys authorization to use Whirlpool part to identify leak, he might not be able to help us. Two and half hours later, he left with no diagnosis (or fix).We directly hired another shop from a different town to repair the fridge. This tech came up with same conclusion that the problem must be Low/no coolant due to a possible leak. However, with Samsungs restrictions, he can easily identify the leak. So far, we have spent the following: $500 in spoiled food, $400 in tech visit, $500 in purchase of a utility fridge for garage, and more than a thousand for eating out every day. There is still no end in sight! Here is what we will do in our case: stay focus, keep calling Sammy to identify an authorized local repair shop, keep track of our communications with Sammy, and we will not give up on getting this unit repaired or replaced under warranty (from any party).I am a professional engineer with background in global product development and manufacturing with emphasis on quality. I have worked with (not for) Samsung in the past. Samsung is good, if not better than most companies in product development. Most other companies have outsourced their product design and/or manufacturing to 3rd tier companies in Asia. What we have here is a design related issue that surfaces any time between first and third year (based on all blogs). Samsung would not acknowledge the problem to avoid recall action. In situations like this, the legal team is in the driver seat to minimize the cost of recall and other associated expenses.In situations like this, the brand/company involved will try to drag the engagement as long as they can. This way, some of the customer will drop off and replace their units on their own. Some will pay to get their products fixed. Others will receive a full or partial payment from Brand/Company for repairs. Limited few might get some level of assistance with product replacement.

My Samsung microwave has been extremely reliable for 7 years and I would certainly recommend and also purchase again! It has performed as advertised and has zero flaws. The best value for the price!

Every summer the Samsung refrigerator model RF266abbp starts making a loud noise like an old fan. Every time we open the door it will stop and then it will start if we close it. The repair man came and said just unplug it and let it all the water from freezer flow out for at least 24 hours; then, let it dry and plug it again. Its been the third summer with the same stupid thing. I was cleaning the shelf with the thin glass, the vegetables and fruit compartment with 2 drawers, and the glass exploded! Yes, it exploded! I got glass in my arms and around my kitchen. There were very small cuts in my arms. It’s nothing threatening, but it scared me! I don’t know what to do or how to complain (if it’s useful)!

French Door Refrigerator RF217ACRS/XAA - After 1 year of purchase from Home Depot, it started having issues with water standing in the crisper drawers. Well, I read the manual and thought I fixed the problem. OH NO THATS BECAUSE THE BACK OF THE FRIDGE HAD COMPLETELY ICED OVER! Every month I have to take it apart, after I notice my food gets spoiled, to get the ice off the coils and flush the line again! NO RECALLS ON THIS CRAP!!?? Everything has been replaced and it STILL freezes up solid!!! I am calling Samsung tomorrow because I have had it with the expensive junk they sell!!!

We purchased this range in the Fall of 2016, Model #NE58K9430, with digital dials. There are several things that are disappointing. It is very hard to keep the glass top clean (this is not my first glass top range). Cannot use pot or pan that is not smooth on the bottom as it will scratch the surface. Consequently, I had to purchase new cookware. If you get too close to the digital panel, even your clothes will make it come on. If you get too close, the lock will come on and the only way to get it off is to flip the fuse box!!! I am short and reaching over to clean the top, the timer button will come on, the warmer button will come on, the self clean button will come on, and that is with only clothing touching. I am at the point of throwing this in the garbage dump. No wonder Lowes had it on sale, which even at $1000 it was no deal. Cannot find order info, but was purchased at Lowes Hardware, N. Myrtle Beach SC. I would NEVER recommend Samsung Appliances to anyone.

My new Samsung refrigerator has the worse smell ever. It is so bad that it permeates the eggs, the carton on my yogurt, throughout the house every time we open the fridge door. We have emptied the fridge twice, thrown out perfectly good food, unopened containers in order to prove to the Samsung reps that it isnt bad food in the fridge. We have washed with baking soda and kept a box in the fridge. Samsung has changed out my ice machine only to find that it was cracked unbeknownst to me. They changed the rubber around the fridge doors (the gaskets) because this new fridge stopped closing correctly. They are changing out the hinges because they told me they are broken. The only thing they havent done is figured out where the smell is coming from.There are a number of consumer reports on this issue yet I am being told its the food in my fridge. At this point it is a health issue. And even though they gave me an extended warranty for the door issue they tell me I will be charged in the future. I will NEVER buy SAMSUNG again. I bought my washer and dryer at the same time as my fridge to upgrade my appliances and I have never been unhappier with a company. I dont believe they will resolve this based on the attitude and the complaints I have read. I want a replacement for this defective fridge. It is just a year old.

Perfect size, love the middle drawer for the grandchildrens drinks and husbands beer. Has pitcher for my water in the refrigerator. It has lots of space in the freezer and the main part of the fridge. It looks great and fits our needs. I like the door you can open for just small things so you dont have to open the main door of the fridge and let all the cold air out. Couldnt be happier with it.

Even if the price is higher than average, the quality and convenience add a lot of attractiveness. Microwave parts (like the plate, for example) are replaceable across different models. Samsung microwaves usually don't require reading the documentation - the interface is intuitive. I can make an emphasis the quality: reliability and quality of materials - I never experienced any issues like rusty parts over the long usage, etc. Warranty (even if I never used it) from Samsung adds some confidence in product quality. So far, I had no issues with the products of this company. Highly recommended Samsung microwaves and other kitchenware!

I have a Samsung French Door refrigerator in white and just started noticing what at first looked like food or grime on the front left door at the bottom of the ice maker where it fits into the door. I started cleaning it and couldnt believe it - it was RUST! I have never seen rust on a new refrigerator. I purchased it in Jan 2013 from Pacific Sales. The ice maker drips constantly and the fridge makes a loud buzzing noise sometimes. I wanted to see if anyone else was having this same trouble before I call Samsung, and I can see that a lot of customers have the exact same problems as me. Im not sure what to do at this point because I know its out of warranty now. Another possibly dangerous situation - now that the paint is coming off where the rust is, Ive already shocked myself touching where the bare metal is. I wonder, could I (or my kids) get electrocuted if theres a drop of water on the metal when we touch it? Hummmmmm???

Compressor failed. 5 months and numerous trips out they replaced compressor. Lost lots of time and money taking time off from work. Had to get a chest freezer just to have a freezer for the 5 months of attempts of repair. 2 months later. Failed again. Horrible product. Technician said it is a problem child and suggested get rid of Korean and buy American.

Sears has recently advised me, after telling me I was to receive a replacement for this lemon that they will not honor the replacement offer. I received 2 confirmations by phone on this and they (SEARS) sent a service person over to do the return report. I awaited Sears to arrange the replacement BUT instead they reneged after I called them to find out status. Some malarkey about, We dont take fridge back due to faulty ice maker issues... even though they replaced or fixed it several times only to have the problem recur.I have both the factory warranty and the optional Sears on this proximate 2-yr-old EXPENSIVE unit. I have advised Sears by phone that I will take them to court unless they exercise good faith on assurances, promises and warranties. Anyone else out there with endless ice maker issues Id like to know.

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

We love this rich looking stove, especially when you really want to roast a chicken, got enough options to bake different type and ways. And stainless steel back is easy to clean, the only thing is to add is maybe a safety for heat.

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

About six years ago we bought a Samsung refrigerator. At first we were quite pleased. But that was short lived. After having the refrigerator for three years we noticed water accumulating in the bottom of the refrigerator. We soaked it up only to notice ice building up from the back. We broke the ice loose and cleaned it up to notice that the water and ice returned within a few weeks. The repairman replaced a few parts and told us that all Samsung are known for many problems ranging from electrical to mechanical such as the computer board, icemaker, and cooling units.After he left, I noticed that the shelves were sagging. The shelves no longer catch in their proper slots. I thought that perhaps the repairman didnt reinstall the parts correctly, but through my own inspection noticed no discrepancy. The refrigerator sides are simply bowing out causing the shelves to shift and sag. Recently, the water dispenser has stopped working, the food at the bottom of the refrigerator is freezing, and at this point I see no further reason to call for repair. Weve had the refrigerator for about six years and it is junk. Samsung has brought credence to the phrase They dont build them like they used to. What happened to the 20-year appliance?

We purchased our Samsung refrigerator, model # RFG238AARS on May 28, 2012. Glad we did not purchase any other Samsung appliances since. This one has been a frequent headache. In the beginning we were able to get many things fixed under warranty. We did not purchase the extended warranty. If a product is good, one should not be necessary. We have frost all through the freezer. This problem occurred during the first year of owning it and was fixed. A refrigerator that costs over $3,000 should last longer than 3 years. We also have rust in the tray under the water and ice dispenser. I thought stainless did not rust. I will never buy any appliance from Samsung again. I did call Lowes to let them know how disappointed we are with a product they carry. I wish I had seen and read the reviews I have just read of other peoples experiences with the Samsung refrigerator. We liked that it was cabinet depth and made ice in 2 places, in the door and in the freezer section. Samsung should stick with what they know and they do not know how to produce a quality refrigerator that is worth what we paid. Samsung should reimburse at least half of what we paid for this refrigerator.

They told me the refrigerator Consumer report best refrigerator. The refrigerator I purchased has been nothing but a piece of junk, almost all my shelves on the door has broken every winter. I have leaks behind the crisper drawer and have to unthaw it. And my ice maker keeps screwing up and has broken the basket because of water leaking all down in it and this is not the first time it has done this. I will never purchase another Samsung refrigerator as long as I live.

All I can say is that I wish I had read reviews on Samsung refrigerators before I purchased mine. Ive owned Samsung TVs and smart phones that are all exceptional and I thought the same would be true with Samsung appliances but I was dead wrong. Brand new refrigerator model # RF263BEAESG - only 6 months old - started leaking water out of the left side top where electrical wires are coming out of the top of refrigerator. Contacted Samsung. They created a repair ticket. After five days and no one showed up I called the service company only to go to voice mail. Call Samsung back and they give the service ticket to another service company... same thing 2nd time - service company wouldnt come to my house. After three weeks into the ordeal, Samsung said they would refund the purchase price of my refrigerator.To get my money back I had to provide the original sales receipt, sign a contract saying I would dispose of the old refrigerator and not continue to use it, send the labels inside the refrigerator to Samsung showing model & serial # and cut the electrical cord. After complying with Samsungs request I then get an email two weeks later saying they dont have the serial # and we cannot move forward even though they had the serial # from my initial call for service. After several days of fighting this battle I get a call from Samsung saying they found the serial # but before they can process the claim now I need to go out and purchase a new refrigerator and show them the receipt for the new purchase. In addition, I need to show them a receipt from a haul away company that disposed of my refrigerator with the leaking ice maker.Refrigerator was purchased from Home Depot. I have contacted the manager of the particular Home Depot store but so far they havent offered much help. I Home Depot manager that given my experience and experiences Ive read about from other consumers that if I were him I will completely discontinue selling Samsung appliances. Ive owned many appliances over my 72 year life span and NEVER have I EVER experienced such an horrific experience. Given the runaround Ive received from Samsung I doubt very seriously Ill ever receive a refund for my refrigerator. Stay away from Samsung appliances, particularly their refrigerators.

I bought my Samsung 4 door refrigerator in 2014 and extremely regretting my purchase. I paid over $2,000 for a refrigerator that started to make loud noises after one year of purchase which of course was the end date of my warranty through Samsung. I had spoke to Samsung several times about the issue and nothing was done. I had Home Service Plus which I felt was not their job to fix come out seven times deeming my refrigerator unfixable. I also had a Samsung washing machine that exploded in my basement. My house is full of Samsung products and I wish I could return them all. Very disappointed customer.:-(

Refrigerator is three year old and cost about $2000. Last week the evaporator fan (inside of the refrigerator) started getting noisy. After looking online and discovering that this is a common issue I contacted the support people at Samsung. I received a canned response that said it could be caused by lots of things. They recommended that I unplug the refrigerator for 24 hours to let the evaporator thaw and for the ice to melt. If it happens again Im supposed to call for a repair appointment. We had to move all of our contents out of the refrigerator to let the evaporator thaw before we could get the cover off to clean out the drain. This is a really poor product backed up by offshore support auto responders. For your next refrigerator purchase choose any product other than Samsung.

I purchased a Samsung refrigerator in 2010. I incorrectly thought this would mean quality. We plunked down $3K. Now that it does not work, No repair person will touch it because they cannot obtain replacement parts. You can only use their service center. The original Samsung service center that was recommended is now scheduling appointments for more than a month out. When I complained, they told me they would send me an email to get in touch with a different service center. The young lady that answered was trying her best, but without support from higher ups or Samsung what good is it? This service center has only has one technician Really??? I dont have a refrigerator, dont know if they can fix it or if the parts will be on the service person’s truck, or backordered, or... Still waiting... SAMSUNG WANTS TO SELL BUT DOESNT CARE ABOUT YOU AFTER THEY SELL, then they hold you captive with only their service center and availability of parts.

I bought a Samsung refrigerator. I paid $1,200 and after 3 months it began to give me problems with the water dispenser and ice maker. It began making very loud noises. I called Samsung and they keep telling me to do the same thing until now after 1 year the guarantee is over and now they are telling me I have to pay to have someone come see it and it has been the problem since we bought it. I really would not recommend Samsung appliances to anybody.

Purchased all four Samsung Dishwasher (DMR78 Series), Refrigerator (3 door freezer on bottom) microwave and stove. Top of the line in summer of 2010, well first the dishwasher would fill up and drain immediately. Service man came could not order part, HH Greg offer to replace with a newer and improve model after only 3 to 4 months of owning dishwasher. About 6 months later, bam fill up but would not drain; service man came out, stated problem with these dishwashers and repaired the top rack as there were problems with that. Another year goes by again the same problem but now the dishes are not clean. Service tech advise to run white vinegar to remove any grease build up around the float which was causing the issue with the dishwasher. So in the four in half years of owning this dishwasher; replaced the dishwasher, replaced the float 4 times, dishes are nasty. Never again will I purchase Samsung. Now about the refrigerator, ice build up under the tray and then leaked on to the hardwood floor. Several times cleaning, the ice build up replacing sensors. Never again Samsung refrigerator. The microwave, the latch on the door broke off. Replaced. Seriously it is myself and my wife. Never again Samsung.

We purchased our Samsung #FTQ353IWUX stove 8 years ago. There have always been little problems, all happening after our extended warranty expired. Ie: the glass top cracked; cleaning cycle never completely cleaned the oven; now I have a problem with the oven light flashing off and on and snap/crackling/popping when I turn the oven on. Purchased from Lowes. They gave me 2 repair companies to call. Neither will touch a Samsung. So, off to buy a new stove in the next day or 2 and it will NOT be a Samsung.

My husband and I purchased a Samsung French door refrigerator with the bottom freezer. This refrigerator contains two ice makers one in the refrigerator and one in the freezer. The Ice maker in the refrigerator has stopped working and I found out today that Samsung does not make the parts to repair my ice maker in the refrigerator part. I have spent almost $3000 for this refrigerator and it’s only about three years old and I am quite upset at the fact that I can’t get the parts to fix it! The model number is RF263TEAESG/AA. The part number for the ice maker is DA-97-08117B.I have spoken to Samsung directly on May 24, 2019 and spoke to Ryan and she directed me to J and J international for Samsung parts, I spoke to a woman named Dawn who looked up my part number and told me they discontinued it and I cannot get it. What am I supposed to do with my refrigerator when my ice maker doesn’t work and I’ve spent all this money on it and Samsung discontinued the part. I still had to pay the appliance guy $150 just for showing up and letting me know that he can’t get the parts. I personally feel that Samsung is putting out poor quality appliances and I will never purchase one again. I am stuck with a Samsung refrigerator that does not work properly and I would like you to contact Samsung about this problem! Sincerely, Debra **.

When we bought our stainless steel fridge 2 years ago I couldnt believe it. We had saved for months finally can redo our kitchen. We should of looked on the complaints. Everyone was right. 4x we had our icemaker replaced and our fridge doesnt get any colder than 38 degrees. I hate this piece of **. We had our other fridge for 20 years without one problem. Why is it products made now are junk. Will never ever buy another thing from Samsung. Shame on you Samsung.

I purchased my Samsung and the extended warranty. Ive had Sears out here 4 times and they called Samsung. The Sear service tech called Samsung and the rep at Samsung said since its a high volume ice producing unit and the ice sometimes shatters. WTF!!! It produced great ice cubes for the first year! I then called Samsung and talk with management. They have agreed to send a tech from Samsung to have a look at no charge. To call this refrigerator a lemon, Sears has to send out a tech out 4 times and order new parts 4 times, so thats 8 visits! Im now waiting for visit # 5 and need to order parts two more times to get rid of this lemon.Im so pissed off at Sears for wasting my time and making me go through a painful process to solve my issue. Dont buy anything from Samsung, because its junk! I had to replace Samsung Dishwasher after 3 years. Also, read the fine print on the warranty. Im winning this war and next time they come back, I will say order some parts until I hit their quota. By that time I will have cost them close to $1500 in service calls. I would recommend extended warranty on every dishwasher and refrigerator you buy. I replaced the piece of crap Samsung dishwasher with a Bosch and love it and I purchased a 5-year service agreement.

I purchased the top of the line dishwasher from hhgregg. It does not dry the dishes. I called Samsung. Was told the dishwasher has to get accustom to rinse aid. Its designed to help the water evaporate, and it supposed to stay wet in the inside. I explained to the representative that I was using rinse aid. She said but the dishwasher has to get use to it. Is it just me that think this is the craziest thing ever? So after 20 mins and speaking to her manager they agreed to have someone come out to repair it. Im sure this will not be the end of this.

We have had the Samsung refrigerator about 8 years. We had to replace the ice maker 3 years ago. Several of the drawers are cracked but were never dropped or abused in any way. The gasket around the doors to the refrigerator part are weak and will have to be replaced soon. Although the refrigerator an freezer keep food cold and frozen, we know this appliance will not last like our previous one which we still have and isnt a Samsung. The old one is in our garage and still works like new and is 25 years old. I wanted a larger fridge and that is the reason we bought the Samsung. Of course, I regret buying it.

Hello, this oven micro was installed 6 days ago and the microwave does NOT WORK. It worked 2 days and died. I contacted Sam KA KA service and the earliest appointment was 6 days later. I inquired about Saturdays and THE SERVICE COMPANY Sam KA KA HAS CONTRACTED ONLY WORKS M-F. How wonderful for them!! And they cant give me a time window until the morning of the appointment. So, I have to take a vacation day for this KA KA. Buy another brand!

I bought the Samsung electric range model NE59J7630SG in July 2017 from Home Depot when they had the huge sale with refrigerator, microwave, and dishwasher. Before, I have been using a different brand electric range for years with no problem. After about 2 months later, I started to see white scratches in the middle of burner. It looked like some liquid residue right underneath the glass top, which I could not get rid of with cleaning. After 3.5 months later, one night, my mom used it before she went to bed, slept, and when we came out the next morning, we saw round shaped broken glasses on the cooktop which soon gave a big long crack across the burner. I called customer service asking for replacement (had 1yr warranty). They sent me a tech to diagnose, then they said they could not replace it because its a physical damage.I requested second opinion, they sent another tech who said he would request for the replacement, didnt hear anything back for 2 weeks. I called the tech and found out Samsung denied it since its a physical damage. The tech said it would cost me $500 just to replace the top after I just spent $750 buying a new one. I have been fighting with Samsung for 2 months now, spoke with 4-5 different managers. Three of them gave me an approval to get it fixed at their cost, but nothing gets done. Every time I call them, I get a different rep at a different location, they cannot connect me to the person I spoke to before. You give them the ticket# with the approval, but doesnt matter. They dont care what the previous manager promised you, you will have to start from the beginning all over again. They are saying its their policy that physical damage is not covered by the warranty, I did something wrong with the range, doesnt admit that its their product defect. I googled to see if people had the same problem as I did, I found people with the same problem!!! Even I found one on this website, this lady her pictures on here and it looked exactly the same as mine and she said one day she heard a loud bang in her kitchen and the crack on her cooktop!! Do not waste your money on Samsung product. Their product is horrible and when there is a problem, good luck with it.

When the warranty ended, literally the next month the refrigerator stopped cooling. Samsung would not repair the refrigerator even if we paid for it. DO NOT BUY SAMSUNG! This is a cluster of really terrible products. Microwave that turned on by itself and lights on at random times. The stove top replaced twice and the terrible dishwasher that leaves dirty dishes. Samsung sucks garbage. I highly discourage everyone to purchase anything. Useless company doesnt return calls or offer extended support for inferior equipment. We are not angry, were furious and have prevented at least seven awful purchases from being made. I will make this a cause to notify everyone of the garbage thats being sold by Samsung.

Bought this refrigerator in 2012 and its been nothing but problems with the coils freezing causing the cooling fan to stop working. Ive had a tech come at least 4 times in the last 6 months. I spent about $1500 on this fridge and it should have lasted longer than this. Now I have either buy a new one or keep buying a yearly warranty. How is this refrigerator not on a recall list? Feeling ripped off by Samsung. I will never buy a Samsung product again.

So sad. Built a beautiful home almost 2 years ago (June 2015). Was so excited to have a nice kitchen. We decided on a Samsung suite for the kitchen. The problems started with our dishwasher. Didnt clean the dishes and smelled of garbage every time you opened it. Had numerous tech calls to fix never was. My last straw was when they didnt show up for another appointment after taking an afternoon off from work. We replaced it with a Bosch after only 8 months. My microwave doesnt turn. It used to but we discovered (after warranty was up) that the plate feet were too big for the part on bottom of microwave to turn it. So the refrigerator. Small issue but the bottom deli tray cover comes off every single time you open the drawer. It is too small for the drawer.Called Samsung and they sent us another one. Same issue. Go into Best Buy and look at the floor model and it works and fits perfectly. Not sure why ours does that. Last month noticed that the same drawer was stuck. Pulled it out and there is a buildup of ice on bottom. Cleaned it all up and has happened again. I am sitting here with two coolers, a dorm refrigerator and my RV refrigerator filled and my Samsung unplugged and empty. I have read that this is an issue. Almost to point of just wanting a new refrigerator. I wish I had the money to replace right now. Dont want to deal with Samsung products again. (Also have a 55 Samsung flat screen and the picture turns off randomly and you have to shut it all down and restart).

My fridge went out on our wedding day (Nov. 2, 2013). It took until Dec 12, 2013 for repairs to be done waiting on part from Samsung. Four and a half weeks later, the fridge went into demo mode again and wouldnt come out of it. Now I am waiting until March 6, 2014 to get repairs done. I understand some of this is because of the scheduling of the extended warranty I bought from the store. I have lost over $900 worth of food and only $400 is being replaced. I have taken off work 4 days now for them to come and look at my fridge or to try and repair it. I contacted Samsung about this and because I didnt purchase the warranty through them and they only offer a year warranty through them when you buy it they wont do anything about all this. A fridge that is less than 2 years old and Samsung doesnt stand behind their product because the extended warranty wasnt bought through them. I wont buy another Samsung product again. Their Customer Service treated me like I was an idiot to boot because they kept repeating the same thing even though I asked why they wouldnt stand behind their product for more than one year and why their product didnt last more than two years. I am disappointed that I spent $3000+ on an item to have to go through all this and lose so much money!

I have to say I purchased a total kitchen appliance line from Samsung and washer and dryer and have never been so disappointed in a product. Fridge is exactly as everyone has stated from the first year (now 3 yrs old) it leaked below the veggie bins. I bought this because my 15 year old Kenmore was outdated and I figure not as energy efficient as it should be. Mistake number one. At least it didnt leak. To be fair I havent contacted Samsung as I have read many other comments and just feel its a waste of time.

Ice maker freezes up and it leaks water. Constant problem on Samsung refrigerator. Thousand of people have the same issue. Please don’t waste your money on any Samsung products. Customer service is not good. They know this is a issue and has been for years but they keep selling them.

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

I am very disappointed with my new Samsung DW80M9 series dishwasher. It was billed as being a better cleaning product because the spray arm goes back and forth rather than in a circular motion like traditional dishwashers. I actually rinse my dishes before putting them in the dishwasher, but I have to scrub them to get every speck off before using this very expensive dishwasher. The one factor in its favor is that it is very quiet. I hope Samsung’s engineers will work on this very disappointing dishwasher.

BOUGHT SAMSUNG FRIDGE & DISHWASHER FOR A TOTAL OF over three thousand dollars. Spent 2 hours with their service rep, to no avail, with no help. Except kept putting me on hold over and over. When calling & asking for help Kept me on the phone for more than 2 hours total. The fridge keeps freezing over in the bottom and Deli drawers, Dish washer leaks and replaced both flow meter replaced turbidity sensor both sensors in dish washer at a cost of over four hundred $$ for service & parts from Samsung and repair shop. So both still dont work and repair man coming again tomorrow for the 4th time at a other service charge. Each time on returning service call one hundred thirty five dollars each. Dish washer wont fill & leaks... and fridge drain lines still clogged, fan wont work either in bottom of fridge compartment. Bottom deli drawers fill with water. This is been going on for several weeks now. Very poor customer service. Suggest any one check out other problems before you buy, dont just take my experience as judgment. Check out other also.

I bought our 4-door refrigerator in 12/11. About a month later, the right door bins started falling out. I called Samsung directly and ordered replacements. No problem. The wrong bins came so thinking I was responsible, I called and reordered them. About 3 weeks passed and I hadnt received them, so I called them again. I was told that the order hadnt been placed so I ordered them again. I still hadnt received them after another 3-4 weeks, so I called them again. I was told that they were ordered but they didnt know where they were? She placed the order again. Another month passed and I hadnt received them yet, so I called and asked to speak to their customer service department. The gentleman assured me that they were backordered (never heard that before) and that they were now in stock and he would ship them immediately. I called the following week to make sure that they had been sent. Some lady assured me that they were shipped on the 15th of September. That was September 15, 2011, today is 9/29/11. I havent received them yet so I called and asked for customer service again. This time, I got their executive customer service rep. I was told that their records showed I had received some bins in early July of 2011. No record of my corrected order. I explained to her that those were the wrong bins and that I had made several calls after that, reordering the correct bins. She just didnt know what happened but assured me that she was looking in to it. I had explained everything to her and then she asked me for my email address and said she would send me one regarding the circumstances. I asked her for a direct call instead and she said she could not make out going calls? That was this morning. Still no email. I called Sears, explained to them what had been going on. They said they had my warranty info and would send them out immediately. He repeated the description to me 3 times so there are no mistakes. He gave me his full name and direct number too. We always buy Sears products and I dont know why we bought the Samsung. Ill never do it again. They dont support their product in anyway. The only reason I gave it one star is because of the size. Thats it.

Buyer Beware! Samsung Refrigerator side by side w/ bottom freezer. Ice Maker hasnt worked correctly from day one. Never repaired, has always leaked at dispenser, ice maker freezes up, no ice. Called Samsung and now its out of warranty. Should have been a National Recall on this product. Look at all the Negative Reviews now regarding the Ice Maker alone. Our Samsung washer went out after 5 years and it was cheaper to replace than repair. Will never buy another Samsung Product. SAMSUNG PRODUCTS ARE OVERPRICED AND OVERRATED.

I am writing a negative review as it relates to my purchased a Samsung microwave model ME16H702SES in April 2019. The microwave overheated and the paint melted at the bottom of microwave. I send pictures of the damage and was told it was cosmetic damage and the tech also told me it was the same. I followed up with a phone call and talked with several representatives and was told that their only solution was to apply metal paint. I voiced my concerns, since there was no explanation as to how this could happen. I was told about warranty and installation, but nothing to do with as it relates to a safety issues. I did go on record that I was concerned about my and my family safety, to continue to use a microwave that has overheated.

I do not typically do product reviews but after seeing a rash of Samsung refrigerator ads on TV I felt compelled to respond. We needed a new refrigerator after our 15 year old GE started having problems. We found a nice looking french door style Samsung with a middle drawer for refrigerated items, freezer drawer at the bottom, water and ice dispenser, all the whistles and bells - in fact more whistles and bells than we had ever seen before. We have four Samsung TVs that all work great so we decided to give Samsung refrigerators a try - VERY BAD DECISION. The ice/water dispenser stopped working and none of our local repair people knew how to repair Samsung refrigeration products. Entering the model and serial number into the Samsung website in order to locate a Samsung repair person proved very difficult - not user friendly. We finally got the ice maker repaired but ice cubes still get stuck coming out of the dispenser and we have to completely empty the freezer about every four month and chip out the ice buildup in the bottom of the freezer, otherwise it gets increasingly difficult to open and shut the freezer door. About every two months the handle literally comes loose from the freezer drawer and I have to find the correct size Allen wrench to reattach the handle. Finally, the bottom of the middle plastic drawer for refrigerated items cracked. I dont think we every loaded it with anything unduly heavy - it just appears to be very thin plastic and it cracked. My next refrigerator will not be a Samsung.

Had a problem with the ice maker in my Samsung fridge (Samsung RFAERS266). Followed all the troubleshooting suggestions in the book, online, at the Samsung site, and on the phone with Samsung tech support. Finally scheduled an appointment for service through Samsung, technician arrived, unplugged the unit, plugged it back in, said that was all that was necessary to reset the computer, and left with my $100.00!! I wrote to Samsung and told them as a courtesy to their customers, this fix should have been somewhere in their literature or on their site. I was contacted by a rep from their customer service department, basically was told sorry, nothing they could do about it. I did request that they would at least publish this information along with their other troubleshooting suggestions. To date, I have not seen this information on their site. Just want to let others know to try this fix before paying for service call. There was NOTHING else wrong with my unit. Somehow the computer had lost its brain and needed to be reset. This happened out of the blue. No power outages precipitated this event. Very frustrating!! This was the third service call in three years on this expensive appliance. Would not buy another.

In 2014 we bought a Samsung dishwasher at Lowes. We had always bought Bosch but the deal being offered by Lowes/Samsung was too hard to pass up, I wish we had. I wont bother with the model number because after reading the reviews here it is obvious it doesnt matter, they all have problems. I am pretty good at fixing things myself and our dishwasher is still running, but I have better things to do in my retirement than fix a dishwasher! If you go to Youtube you will find many videos showing you how to fix your Samsung. My advice is DO NOT BUY a Samsung dishwasher! If you own one, make sure you put a cup of vinegar in AFTER the wash cycle starts, (this is particularly important if you are on a well and not public water). If you do it before you start the dishwasher, it will pump the vinegar down the drain upon startup. Also after each wash, clean the door gasket at the bottom of door where it attaches to the dishwasher. Black gunk/mold builds up there, pretty disgusting. Based on reading other reviews, if you are out of warranty and cant do your own repair, take your loss, and put your hard earned money into purchasing another dishwasher.

Refrigerator RF4287HA - We paid $350 to have a authorized Samsung repair service tell us that insulation foam trapped in the overflow tube caused our lower freezer drawer to build up ice and eventually prevent the drawer from opening. Two months later the problem returned. We began a process of turning off power, emptying the drawers, placing hot water in pan within and melting down the build up. We do this 6 to 8 times a year since purchasing it. Today I went online to ask if Samsung has a permanent fix and they gave no advice - but did ask for my credit card for which they claim I would get an answer. Scam? Is Samsung a South or North Korean company? They are the worst.

We purchased this range about 4 years ago, and its been a ok stove. Lately we are having problems with the one large burner. It must stay on high heat. We been having problems with stuff burning quickly, even though at times you may have the settings set to low or even 4. Anyone out there experiencing this, it could be dangerous.

First 3 months after we bought the Samsung dmt300, it was down. Sears came out repaired it, 3 months later down again. After 4 repairs in the first year, I had had enough. This is the worst freaking product I have ever bought. For the price you pay, you would think it would work great but heck no we have had a repair person here to fix the stupid thing over and over again from it completely being rebuilt the first year new motor. Pump front panel board and so on to the last few repairs of the top water jet falling off and the rollers on the racks falling off.Now another problem with the stupid thing - flashing heavy light, which by the way means there is a leak somewhere, which there is going to be another service call. Thank the Lord we had sense enough to purchase the extended warranty. Never again will I purchase a Samsung dishwasher. They are the biggest **. I do have to agree with some over posts; it does not get dishes clean or dry.

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

Model RB215ABBP - I wish I had found these negative reviews before I bought this POS a few years ago. Within a short period of time the right crisper bin started holding water. It still does that! In addition, the ice maker completely broke into pieces. I have a repair guy coming today. If this costs from than $200 I will just replace the fridge. I may replace it anyway. NEVER BUY SAMSUNG APPLIANCES!

Samsung has very poor customer service, you purchase the product expecting the product to last a while, however, after having it for only 4 months, there are problems. I am not happy with the after purchase customer care, they are not interested in resolving your issues. I was a big fan of Samsung simply because Ive always had numerous Samsung phones, after this issue, I cancelled my phone and purchased an iPhone. I purchased a French door refrigerator RSG309 that has a computerized display, which was my first mistake. I thought, because it was Samsung, it would be okay, I was sadly mistaken. After contacting the customer service center so many times and remaining on hold, being transferred numerous times, having to repeat myself over and over again like a broken record, I gave up. The display does not work, I have to unplug the refrigerator constantly to reboot it so the dispenser can operate properly. This is the worst customer service ever.I am frustrated, I will never purchase a Samsung product again. I definitely plan to seek legal advice because the product is practically new, I purchased an extended warranty and still cant get assistance.

The range is a good product. It could use a better digital screen and glass in the oven area. The company was very easy to deal with and very helpful. I would recommend this company products for one’s home.

I bought a Samsung refrigerator. The ice maker in the upper part of the refrigerator died. Samsung did not help and neither did Lowe’s. Not only that, no one works on Samsung refrigerators in the state capital of Montana. Just stay away from these refrigerators and dont buy from Lowes. They just blow you off when you have a complaint.

Samsung Model RF31FMEDBSR - Worst fridge ever. Icemaker has always frozen up. It definitely does not make the 10 pounds a day that they advertised and now the whole fridge is freezing up and not keeping our food properly cooled. I am very confident we have eaten spoiled or bad food because of the temp problems. The door says one thing but the actual temperature is much warmer. Customer service at Samsung was asking if the door was closed and other time-wasting questions.

We have owned our $2000 refrigerator for just about 2 years when the motherboard and the inverter broke down. Everything in the refrigerator had to be thrown away, including the $150 of groceries we just purchased! We have been without a refrigerator for over 2 months because getting it serviced and fixed takes very long. Ordering the part alone is a feat in itself. The part would not be received by Samsung until November 6 making it even longer to be fixed. They would receive it then send it to the parts company here on Oahu. Well, being that we have a party on October 31st, my husband ordered the $111.00 inverter on his own and paid extra to have the part rushed over. We will receive the inverter on Tuesday, 10/21 and the maintenance person will come on Wednesday to fix our refrigerator. We owned a GE for 11 years with absolutely no problem prior to buying this one. Obviously we made the worst decision to buy what we thought was the top of the line! Jokes on us! We will never again buy Samsung again! Crossing my fingers that it gets fixed.

Since we purchased a Samsung refrigerator in 2002 we have had two different issues with the unit, the first related to a $450.00 electronics card that controlled the temperature. Lost everything in the refrigerator and was compensated by manufacturer for half the loss. The card was covered under warranty. Before the repairman left we were advised to purchase an extended warranty for $500.00 which covered parts and labor for the next 3 years. I declined. About a month ago the ice maker stopped working. After assessment by Samsungs repair service he said the only repair was replacement of the ice maker, of which they had many on the truck. Hmmm? Cost of parts and repair....$450.00. I said no and paid $50.00 for the house call and ordered the $120.00 ice maker from RepairClinic.com and replaced it myself in 10 minutes with the help of a Youtube video.My point... $3,000.00 Samsung refrigerators are designed to fail in two to three years so they can charge you $400.00 for the replacement of a $50.00 part. This is part of their business plan. You will be surprised how much money you can save by purchasing the part from an online parts supplier and getting installation instructions off Youtube.

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.

I purchased a series of Samsung appliance just less than 2 years ago. They have all, every single one, had problems. The ice maker on the fridge has to be manually defrosted about every 3rd week. When it is working it drips water down the door making the door shelves unusable. The heat sensor on the oven was replaced once already and is now giving problems again, which requires me to pull out and unplug the unit after each time I use the oven. The dishwasher door no longer closes properly, so I have to pull it out and attach a clamp on each side to use it. In each case the problems started just as warranty expired. I have had multiple service calls (at my own cost) and in no case was the problem addressed. The fixes that I have for I learned from the internet. In summary, they are clearly poorly made, the service is non existent, and generally, I plan to make it my goal in life to spread the word about how crappy these appliances are.

My Samsung refrigerator is five or six years old. Since the beginning, I have had problems with it. (Water accumulated underneath the vegetable and fruit drawers.) While under warranty, the refrigerator was repaired by Samsung without a problem. When the same problem recurred, the refrigerator was out of warranty. Since it was the same problem, I sought help from Samsung.The tirade I was exposed to from the manager of the support/repair department at Samsung was shameful and insulting. He was indignant that I should ask for a repair from Samsung and scolded me like I was a 5-year old. He said that a five or six year old refrigerator was already very old and then asked how long did I expect a refrigerator to work anyhow? He went on and on until I finally said Thank you and Good bye.Today I replaced that defective part myself and found that when it was repaired the first time, a used or refurbished part had been installed. This was obvious by the amount of duct tape and silver tape (used by heating duct installers) that held the part together on the side on the back, hidden from view. I was surprised the used part lasted as long as it did. I will NEVER recommend Samsung products to anyone. I am thoroughly disappointed in the refrigerator and the so-called manager without any managerial qualifications. I prefer to remain anonymous but if Consumer Affairs needs more verification, I will be happy to supply copies of whatever I have.

There is not quite as much room as I expected. Also one of the door shelves broke in the first 4 months. The company was great and sent out repairman who ordered and mailed new shelf. Overall very happy with this fridge.

We renovated our entire kitchen in Samsung appliances. Our $3,300.00 4-door flex refrigerator lasted 2.5 years and my wife and I have been fighting with customer service (CS), since November 2017, to get them to honor their warranty. CS initially sent an authorized service person who tried to fix it and recharged the refrigerant. He stated that if this didnt fix the issue, since it was a sealed system, it is un-repairable. It worked for approximately 2 months and the issue returned. This points to a slow leak in the sealed system which has a 5 yr part/labor warranty. Next time we called they claimed they couldnt issue another ticket because our serial number had a refund already issued against it, though the refund wasnt in our name or sent to us. We feel their error is not our problem and shouldnt delay our warranty service request. They wouldnt budge.Since then weve heard nothing but excuses and well call you in a week. Another CS rep claimed the vendor (Home Depot) must have shipped a unit that had been previously returned (laughable), Home Depot doesnt stock the appliances theyre shipped straight from Samsung. We both actually heard these claims on our phone. Every time you call you have to re-explain the issue to them and Im sure they keep a file on your case. Now theyre asking me to remove the label from the appliance and send a picture to them (doesnt that invalidate the warranty?). This has been the most frustrating experience weve ever had. Youd think such a big company would want their name to stand out in a positive light. WE ARE NEVER BUYING ANOTHER SAMSUNG APPLIANCE AGAIN. Im contacting my states Attorney Generals office and the FTC about our issue. We may not be able to get financial relief but, if it is determined that what theyre doing is illegal, they will spend money in legal fees and fines. There are state and federal consumer laws regarding warranties. I hope this word gets out so maybe theyll change their ways. Best to document all contacts with them to show how they treat you. Their service techs dont give paperwork so you gotta keep all emails, texts msg, phone records to present your case.

I bought this refrigerator/freezer, Model # RF26XAEPN43FE4BZ100091T, in latter part of March or early April 2010. The refrigerator stopped cooling on Thanksgiving evening. I had to rent a refrigerator to store all of my leftover food. Plus the other items I had in the refrigerator. It was under warranty. The repairman didnt come until the next week. It was frozen in the back. It was repaired and two other times the same thing happened. When the warranty ran out, I gave up on having it fixed. It began to freeze all of vegetables and fruits. Also, anything liquid. I called Samsung Tuesday 5/02/2017. I was told that I would have to have a technician come out and assess the problem. I called again on 5/03/2017. Silly me I thought that they were going to cover the $125.00 for the tech. I proceeded to question the person that I was talking to. He kept putting me on hold, because he could not answer my questions.I finally asked if I could send a letter or speak to someone who could authorize payment for the tech and the repairs. I was told that my appliance was out of warranty. I already knew that. The phone person told me someone higher up will contact me. The odds of that happening are less than one out of a trillion. My icemaker does not work. The door freezes; I stopped messing with it. I just wanted to vent my frustration, so now I have. I will never buy another Samsung product. I have been unable to locate my receipt; I bought the product at Lowes in Newport News, VA.

I bought a French door refrigerator in October 2009 and have nothing but problems with it. Had ice unit replaced twice and it was never fixed. Told by service technician that Samsung paid that there was a design flaw in Samsung refrigerators and it will never work right. Tried to get unit replaced and Samsung would not respond and delayed fixing until out of warranty. It has never worked correctly. Now I have water/ice under deli drawer and told this is another known problem and a fix has been finally figured out. Out of warranty, so this would be my expense. From what I have read on the internet, I can spend hundreds on repair service and problem will never be fixed. Most people who post suggest dumping the unit and replace it with anything but Samsung. Hate to do this as unit was expensive, but have no other choice. Does anyone know if there is class action lawsuit on these refrigerators?

What a mistake buying Samsung... we already have replaced over range microwave as well as dishwasher and now have my range being looked at tomorrow!!! The oven is making a noise that sounds like a plane taking off! The ice machine in the fridge constantly freezes over and I have to use a blow dryer to defrost it to get ice made... Also it is very difficult talking to the Samsung Reps, they dont seem to have a clue what is going on with their products and I found the one agent very rude actually. I tell everyone I know not to buy this product!

I purchased a refrigerator, stove, microwave and dishwasher. Its taken me 2 weeks to try to register for the 1 year warranty. They make it very difficult to register so they dont have to warranty your product. Read reviews of their appliances and youll know why. I tried to get verification that my range and microwave were warranted because initially they said I didnt have the receipt. The stove, frig & dishwasher were on the SAME receipt. The microwave was ordered online and they keep asking for the store location. If you go on their website, they make it very difficult to try to talk to someone about your warranty which is a clue they dont really want to warranty their appliances. DO NOT BUY SAMSUNG.