I bought this Samsung refrigerator and in less than 6 months I had a loud noise coming from the freezer. I had purchased the extended warranty, so I called and the repairman came out and said ice had built up and he used a hair dryer. The same thing happened again and he came out and did the same thing. Now, I am having an ice-maker problem. This refrigerator has given me nothing but problems. I will never again buy a Samsung refrigerator. I have been reading that most of their refrigerators have problems. I will advise my friends and family not to buy these refrigerators.

Only 2 years ago I bought the French Door refrigerator. Had problems with the ice maker but I figured I would put up with using a hair dryer every few months to get the frost/ice out. Then about 2 months ago, major fan noise. Then temperature goes to 54. Called Samsung. Gee sorry its not under warranty. Well I need it fixed. You have to use one of our certified repair companies. When can they come out? I ask. They couldnt get anyone out for 5 days. I needed a refrigerator fixed sooner. Had a serviceman come out. Main control board and heater both had to be replaced. $700. Then this week, same thing is happening. Called Samsung and they said someone would get back to me to schedule a repair. They contacted me 48 hours later, and tell me a repair person will be here in over a week. I see so many bad reviews reports... Why doesnt something happen with making Samsung do something about these similar issues???

We purchased a Samsung refrigerator in August of 2013, Model #RF31FMEDBSR/AA. It worked fine for a couple of years, then in March of this year the freezer part stopped freezing. A Sears tech came out on March 31st, ordered a compressor, evaporator and dryer, came following week and replaced. Took freezer 3 days to start freezing properly, worked a few days and started having the same problem. Called tech service back, came out on April 22 did a recover/recharge. Worked a couple of weeks, same problem again. On May 16 came out again repeated the recover/recharge procedure. Within the next two weeks had to call again with same problem. Tech came out on May 31 replaced Thermo BIM part, worked for about a month. Now same problem with freezer and temps in the refrigerator part of unit is also failing. All Samsung wants to do is send me a certified Samsung tech and charge me a bill... The last Sears Tech has worked on refrigerators for 30 years. Yes this is a lemon, and yes Ill let everyone know about Samsungs customer service. No I wont purchase another Samsung product. This is a LEMON!

THE WORST COMPANY THAT DOES NOT STAND BY THEIR PRODUCT. REFRIGERATOR. Just like all the other one star reviews, our 2016 French Door models ice maker started freezing up and making an awful noise one year and one day after warranty. Have to defrost every 2 weeks with hair dryer. Customer Service is a JOKE!!!! Will look to join the Class Action suit.

This is a huge french style fridge with freezer in the bottom and water/ice in the door. This has double doors with lots of space in each door and tons of shelf space inside. We love this fridge. It has worked great for years, but does have 2 flaws that can be dealt with. The fridge temp rises and it has iced over in the center back vent. The cover must be removed and ice melted then move the thermo coupler down and uncovered to stop refreezing. In addition, the ice maker freezes up. Just remove the tray and blow with hair dryer. Even with flaws we love this fridge.

Bought this fridge a little over a year ago. Paid about $2500. Loved the flexzone and 4 doors after have an LG bottom pull drawer type prior that kept coming off track. Unfortunately after about 8 months the ice-maker has done nothing but give us complete fits. Husband has used School of YouTube to repair it at least once every 8 weeks for the past year. Constantly freezes up or just will not make ice at all. Also, drips continually out of the ice chute, leaving scale marks on the door. Sadly, I purchased all matching Samsung black stainless steel appliances so I would want to replace them all. My $1000 Samsung front load washing machine is also a POS, returned once already for defects and the dryer takes 3 cycles to dry fully. Will not be buying Samsung products in the future, nor recommending to others.

$2900 Samsung french door refrigerator. Ice maker failed a little over a year after we bought it. I would have to remove the ice bin and use a blow dryer to melt ice buildup internally in the back of the freezer for about an hour each month to get the ice maker to make ice. Customer service was no help. Technician said it would cost $500 to fix. Refrigerator stopped cooling after two and one-half years. It would cost nearly $1000 to repair. Replaced it and will never buy another Samsung product.

Very efficient, modernized washer machine with easy to use technology! I never knew about high efficiency laundry detergent until I used the Samsung washer machine and dryer. Very pleased with how my clothing turns out.

This refrigerator is only 3 years old but nothing but problems I have talked to them numbers of times to replace it or recall them but they do nothing. It continues to freeze up inside interior cabinet and has to be taken apart to melt the ice from mechanical parts to be able to keep it working. It also freezes in Ice maker and has to be defrosted with a hairdryer. The ice maker has replaced 2 times and the freezer door broke and that cost me over 500$ to replace. All they will discuss tell me to call service to repair at my cost. This was a 3000$ refrigerator and a French door model. I have reported it BBB but that didnt gain anything. I just consider it junk.

I also have a problem with my freezer/fridge, a repair man had been out twice. All he does is defrost it with a blow dryer, the drain does not work properly so the bottom of the freeze becomes a skating rink and you can open the bottom drawer. When this happens, the fridge also quits working so I have to take all my food out and put it in a ice chest, put all my frozen food in another freezer and defrost it for 1 to 2 days. I do not feel I should have to deal with this. About every two weeks it freezes up, so I do not even use the freezer part anymore, my unit is two years old, very very very unsatisfied. Samsung or Conns appliance need to give me a new one of equal value but definitely not a Samsung brand.

We bought a Samsung refrigerator model RF28HMED8SR 12 months ago and the design of the French doors is poor they dont close properly, and the icemaker is just awful at dispensing ice. Not to mention we bought the Samsung washer and dryer and the motor just went out on the dryer at 18 months old. No more Samsung for my family.

We purchased a Samsung 4 Door Flex 2.5 months ago. I’ve had to defrost the ice maker at least 4 times so far with hot water and a blow dryer. Took 5 cups of hot water to dislodge all of the ice. There is no way to fix this design flaw and if Samsung tells you otherwise don’t believe them.

Updated on 08/02/2018: It has continually built up of ice, under the ice maker every 5/6 weeks. Have notice partially melted ice in the storage bucket, in which it jams the ice dispenser. Either I use a hair dryer to defrost or chip the sheet of ice off the ice maker. To free the ice out of the ice maker bucket I run warm water through it. Have updated the motherboard, and replaced the ice maker twice. With one new revision, that has a physical square rectangle water intake housing. None of these parts fixed my problems!Original review: I have a Samsung Refrigerator model RF263BEAESRAA purchased on 6/13. Ice seems to build up on bottom of ice maker & also around ice dispenser rod to the point in which itll freeze solid & will no longer dispense ice. Every week Im having to dump out semi-melted ice out of the ice jammed dispenser & ice thats build up thats located under the ice maker. Having replaced ice maker, motherboard, auger motor & fan assembly. Its still doing the same thing as far as ice building up.

My review is the ** customer service I have received from Samsung. I purchase a refrigerator from Lowes and had it only about three months when the ice maker messed up. I filed a claim with Samsung and they were supposed to send the part to fix it. It has now been four months and I have gotten no part. And when I call, I get the run-around. I have emailed and get the run-around also. I regret buying it because its poor customer service and poor business. I will make complaints to as many places as possible. I had even bought the 5-year extended warranty, but I cant even get it taken care of under the first year so I dont know how thats all going to work. I will not buy another Samsung product. I just wish I would have known all this before I bought the fridge, washer and dryer from them.

My Samsung refrigerator is still under factory warranty (5-years). The freezer compressor, heat exchanger & filter dryer went out. Contacted Samsung at least 10 times over the past two weeks. Their contractor that does their warranty repair does not have any certified technicians in my area and advised me to go back to Samsung for them to locate a certified technician. Samsung states they dont have any certified technicians and they will refund me up to $1954.00 (key word up to). However it will take 10-14 days for their finance dept. to verify the amount and issue a check. That means 30 days without a freezer compartment. I need ice to pack on my wifes leg for her knee replacement surgery. Temps. here in So. Calif. have been running between 100f and 114f. Constant running to store to obtain ice. The sad part is every time I speak with their rep. on the phone the issue will be taken care of in 3 days. Never will I buy a Samsung product again. Their service is terrible.

Our fridge after 6 yrs writhing 2 days caught fire in coils & has died. We tried to get 3 different appliance companies out to look at the fridge; 1 added more Freon to it but the other 2 won’t even touch it. All because it’s a Samsung =(. It’s Model #RF4287HARS/XAA. It’s been a great fridge up till now. Don’t ask me about our washing machine & dryer though. Our dryer is possessed. It runs whenever it wants when you shut the door & our washing machine is rotting from the inside out. And they are only 6 yrs old as well. We bought them all at the same time... It’s such a shame because we used to love our Samsung products.

Model # RF28HMEDBSR/AA-07. I bought it in July of 2015. In 2017 I had to replace the entire water filtration system. In 2018, I had to replace the ice maker unit. It took well over 3 months for the repairman to get the part in. Now, I am sitting here writing this, so very frustrated as my refrigerator again needs a new ice maker unit. The back wall of the unit is coated in ice and in order to defrost, it must be done manually - I use a hairdryer. The drink dispenser is a constant drip of slushy water. You pay for a new product, you dont expect to pay the price again in repairs. This is a defective item! Never again - I will never buy any Samsung product!!

I would rate this refrigerator higher but ice forms behind the cover in back of the inside of the fridge which then stops the fan and then ice builds up and its all downhill from there. I have lost a lot of food. Samsung, as far as I know, has not addressed this problem. The problem seems simple to fix as the heating element in the back where the water freezes is not adequate. About every 4-5 months I have to remove the inside cover and use a blow dryer to melt the ice.

We purchased a Samsung RF24FSEDBSR in 2016, built April 2015. 4 door model so that the cold cuts and handy things are in a middle drawer. Great features, and electronic controls provide good feedback that all is working. Bright interior LEDs. Ice maker and water dispenser. The functions and features sold it for us. Within months, the door shelves were cracking. We are not abusive, just placing milk. The plastic is brittle. The shelf bottom will crack and the tabs that hold the door can come apart, which drops it on the floor. Had to buy two new shelves. I bought Styrene plastic sheets from a hobby store, cut and sandwiched them to the drawers in weak areas (using MEK), for reinforcement which solved that issue. Never experienced such poor plastic (HIPS) in a $2000 appliance... or even a $500 unit.At about 3 years old, the fridge starts to buzz inside, and ice is visible in the interior back panel. Ice is encroaching on the evaporator fan. I removed the back panel to access the evaporator coil. Solid ice in the upper half of the coil. As if the defrost heater doesnt work. In fact, the defrost heater does work. Could not find any fault in the defrost thermo-disk, and all temperature sensors measured OK. Heater works too (120 Ohms). Changed the defrost thermo-disk anyway and really defrosted and dried out the cover using a hair dryer. Fridge ran fine for 8 months. Repeat. Turns out the defroster only takes care of the lower half of the evaporator coil! Design flaw. Once you start hearing the fan buzzing, the ice is building in the upper half of the evaporator coil. Once the fan gets stopped, everything including the styrofoam turns into a block of ice. You can thaw out the styrofoam and remove the ice. Or replace that back cover and styrofoam until another humid time when it will freeze up again (design flaw). Ive now defrosted it manually about 6 or 7 times, using every opportunity to measure and determine why this is happening. Ive checked all on-line videos and advice to solve these freeze up issues and attempted those that make sense (cause-effect). I have a power datalogger monitoring the fridge electrical consumption so I can evaluate how often and for how long it defrosts. Taken it on as a riddle.I did contact Samsung early in this process. They sounded concerned, but when the customer service rep check with their manager, they stated I must have been abusive to cause plastic to crack. No warranty. Yeah right. Im gluing everything together. Today, another roller wheel broke off... glued it back on. The freeze issues started right after warranty. Glad I can trouble shoot and fix myself, else the cost would be crazy. Now Im looking at modifications to prevent the evap coil from freezing up again. Whether you are a technical person or not... its not worth the trouble.... Dont let Samsung glitz sucker you in! It is a lemon. Wife hates it too.

Samsung Refrigerator RS2530BBP - We purchased this refrigerator from Conn’s Appliance in March 2009. About 4 months ago, we noticed that the refrigerator compartment was not cooling. We researched the problem on the internet and found a lot of people had reported the same problem with this particular model. Following the suggestions on the internet, we removed the panel in the rear of the freezer compartment and found the evaporator core was completely covered in ice. We used a hair dryer and melted the ice. This resolved the problem, but only temporarily.Within 2 weeks, the refrigerator compartment was warming up again. We, again, took the panel off in the freezer and melted the ice. One of the suggestions we found was to replace the sensor on the evaporator core so we ordered a new sensor and replaced it. This did not resolve the problem. We called 4 different appliance repair companies and none would work on a Samsung refrigerator. We have resorted to thawing out the freezer every 2 weeks to keep the refrigerator cold enough to keep our food from spoiling. At this point, we are shopping for a new refrigerator and we are NOT looking at Samsung. We have Samsung TVs in our house and Samsung cell phones and have not had any problems with them but we will never again buy a Samsung refrigerator.

My smaller LG wash machine broke due to heavy load during high speed. Its ball bearing part was a lower quality as a result. So I bought the slightly bigger Samsung wash machine and interesting the LG electric dryer does fit on top of Samsung using LG's frame. So far had no problem and impressive wash performance with that new wash machine. Still love it so much after one year of using.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

Read a lot of reviews before purchasing my Samsung Washer and dryer and I must say I am very satisfied with their performance. I've had them over three year and have not had any problems. They are quiet also.

Purchased a 4 door Samsung refrigerator (#RF25HMEDBSR/AA) in 9/03/14. It took almost 6 weeks to receive it. About 6 months after we purchased, two problems occurred. One with the flex temperature control drawer and the other was the ice maker. The ice maker started leaking every time ice was dispensed and would freeze up. We called customer service and a service man came out only to tell us that the ice maker was leaking water due to the humidity, which was totally ridiculous! A part was replaced, but in a month or so, same thing happened. A couple of months same thing. Again it was looked at (nothing was replaced), then on the fourth time, same issue.By this time warranty is out and again same issues and we were told that we would be paying for parts and labor since it was. This made absolutely no sense since it was an ongoing issue. They finally told us that we would have to pay the diagnosis fee and the labor and this time Samsung would pay for the parts. That was in March of this year, when several parts were replaced, and this afternoon the ice maker had to be warmed up with the hair dryer again for the second time, since repairs, to melt the ice AGAIN! This is not an inexpensive refrigerator, so you would expect better service and a much better product! I am not happy that we had to pay for a service charge and labor since we had been having same issue almost from the beginning of purchase! Very, very disappointed in this product!

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice thats formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owners manual says if it doesnt line up to turn the helix on the back of the bucket 90 degrees and try again. Ive tried repeatedly (and not just 90 degree turns) and havent had any luck. I feel like Im trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

We bought our 1st Samsung side-by-side fridge in late-2006. Just after the 1-yr warranty expired, the twin cooling system froze in the refrigerator side. Recommended appliance repairman literally took a knife to chip ice off of the equipment. Had to call a 2nd repairman who completed it but discovered the touch screen didnt work properly (again not covered by warranty). In 2014, bought a 2nd Samsung (4-door model). Had problem with touch screen but when repairman came, couldnt duplicate problem. Of course, after warranty expired, housing for water filter started leaving debris (white substance) in the filter & ice & water stopped. Repairman said housing was a faulty design & Samsung was working to correct the design. Then he said the touch screen wasnt working either.After repeated calls to Samsung by me, the repairman & even my husband, the final conclusion from the manager was that they didnt have a record of the touch screen malfunctioning prior to warranty ending! So, like our 1st fridge (which we moved downstairs), we opted not to repair the touchscreen but did pay to replace the housing. This week I had repairman out for both fridges with identical problems as before. When filter housing was changed out in Sept-2015, it had not been redesigned. So... now $325 cost to repair housing & at least have confirmation it will be with redesigned part. Still leaving compromised touchscreen untouched. Cost to replace damaged parts on downstairs fridge = $505!Now if I wasnt smart enough to learn my lesson, when our washer went out we read consumer reports that highly recommended the Samsung appliances. Purchased them, immediately had problems - fought with Samsung for weeks and finally went to Lowes to let them know that their reputation was at stake because they sell Samsung products. Lowes went above and beyond and graciously took care of my problems with my dryer. Since that time I have received a recall about the problem with the washer. Sorry for this long. Review but Ive had more experience than I would like with Samsung and I do not believe in the quality nor their integrity. My advice to you - dont buy Samsung!

Purchase Date 3/17/16. The Ice Maker (RF23HC) started freezing over about 1 year after we purchased. We started using a blow dryer to melt the huge chunks of ice. Now the entire back panel of the refrigerator freezes over and water pools in the bins. Clearly Samsung has known about this issue for years but still continues to sell the faulty refrigerators. There should be a recall on the refrigerator and full replacements supplied.

Purchased refrigerator during October 2015 and appliance began giving problems about 8 months later. After much bureaucracy to get a repair through warranty, the problem still remains. The Ice Maker freezes in the back of the refrigerator and stops the Ice Making mechanism from making Ice until the ice built up in the back is chilled away or melted with a blow dryer. This process needs to be performed every three weeks. Water also leaks from the ice dispenser and the crisper tray seems to accumulate water under it and ultimately it leaks to the floor under the fridge.

We have had a Samsung refrigerator with French doors and all the bells and whistles for 4 years. During that time we have had 3 major issues, first with a lead into the bottom of the refrigerator and now the ice compartment freezes up and has to be unfrozen with a hair dryers, AND, worse, the fan motor freezes up and the refrigerator makes a horrible unbearably sound until I thaw out the ice in the back of the refrigerator again with a hair dryer. Only then does it decide whether or not the refrigerator part will keep cooling--usually it takes a few hours. We have had it with Samsung. Each time we called Samsung and it took a week for them even to call back, and then to tell us they didnt have a service person in our area. We are getting rid of this refrigerator. We had it for four years at our second home, so that we only used it 6 months each year. We did not get the extended warranty because we were warned by locals that we would have to wait weeks for service by Samsung even with a warranty. Looks like they were right. If you look online, youll see many consumers have had the same problems.

2 1/2 years ago we bought all new appliances and unfortunately they are all junk! In 1 year and a day the microwave quit working. The circuit board quit working. Had to have that fixed. The day after Xmas our dryer quit heating! Another repair bill! We were without a dryer for 3 weeks! Today our icemaker quit! It does not make ice nor can we get the icebox off! Now we will have another repair bill for 2-year-old appliances! I am in for getting a class action lawsuit against Samsung!!!

13 months after purchasing our Samsung Refrigerator the icemaker went out. It leaks constantly inside the fridge and in the cup area. I constantly have to have a paper towel there to soak up the water. It freezes up about once a week and my husband has to use the hair dryer to get it going again. Sometimes we get real cubes, but most of the time we get slushy cubes. We were dazzled by the French door version with the outside access drawer in the middle and paid $2,400. Two years later I vow to never buy another Samsung appliance. Samsung is no help. I hope the class action lawsuit can do something, but the legal process is so long, Ill probably be dead by then!

The ice maker leaks, freezes up constantly. We have given up and buy ice now. My nephew has the same problem with his Samsung fridge. My son bought a new Samsung washer/dryer and it leaked and caused extensive damage to his home, within the first two weeks of ownership. I would not buy or recommend their appliances to anyone. Buyer beware. They do not stand behind their appliances. We will be joining the class action lawsuit against their refrigerators.

My Samsung washer is just over 3 years old and a top loader. The bleach dispenser right under the lid is rusting and the rust is starting right into the metal on the machine and is getting worse. I have a extended warranty on the washer and dryer. I bought the product at Lowes. I called Lowes and they sent someone out. They ordered the top part of the machine and lid. They have been here 4 times and it isnt fixed yet because Lowes put the blame on Samsung and I called Samsung and they said that they wouldnt fix it, saying it is cosmetic. So, what is a person to do? Also I have a Samsung refrigerator and water is leaking into the vegetable bins at the bottom. I dont know where it is coming from. I am very angry that Samsung doesnt stand behind their products. I will never buy another Samsung product again and will tell all my friends of my experience.

When I purchased my Samsung refrigerator, at the time was the number 1 rated refrigerator of its type. From early on, I had started having troubles with the lower ice maker plastic parts breaking off. The service tech said that this was a common problem. Later we started having issues with the upper unit not cooling. Again I had a service tech come out only to tell me that the Twin Cool Plus system is another common problem. I was told to empty my refrigerator and turn it off for 24-48 hours to allow the unit to defrost. Or I could use a blow dryer and try to speed up the process. Is this what it has come to?? I called on several occasions to discuss what they would do to solve the Twin Cool Plus problem, and all they wanted to do is to send another service tech at my expense to look at the refrigerator. Nothing ever gets resolved, nor do they seem to care.

Samsung Model RF32FMQDBSR/AA. I purchased the Samsung 4 door refrigerator around 8 months ago. I follow all the instructions regarding the ice maker when I went on vacation. When I got back home again I check my owners manual and follow the instructions with the ice maker. After 24 hours there was no ice make yet. I check the manual again to make sure I did everything I was supposed to do. Once again I waiting and no Ice. After giving it a week and having the Ice maker not making any Ice, I contact Samsung. The lady at the phone ask me for the model number, my phone, and located the account then she proceed to asked me what was the issue. I explained it to her that the Ice maker was not working that I try everything in the manual but it did not work. I also explain that I follow the instructions to removed the Ice bucket, however the bucket wasnt coming out, at all. She ask me some questions about if the Ice light was lit up on the door and if said off the Ice maker wasnt going to make ice. No kidding Sherlock. Im not a moron. I calmly explain to her that after a week of not having Ice I turn it off. No sense on having the feature on if is not working. She then advised me that if it was something they cant fix by phone but they needed to send a repair person then I was going to get charge for the visit. But if the repair person was needed then the visit was free of charge. I was told that a service representative was going to called me within 2 business days. She proceed to gave me the service number reference that I needed to gave the tech (**). As she told me I received a call from the service tech to schedule the appointment. However the service tech was from Oklahoma and Im in Pennsylvania. The tech was sorry for the misunderstanding, it wasnt his fault. I contacted Samsung again and I explain to the male representative the issue with the address and I gave him my reference number. The gentlemen proceed to tell me that my refrigerator didnt have warranty. Wait what happens in 3 days? I explained that it when I spoke with the lady that gave me the reference number my refrigerator had warranty. Well Im not one to argue with customer service representative since they are provided a script on what to said. I told him Just give me the tech number please. He did gave me a service representative from Reading PA. I called them to schedule an appointment and when I gave the lady who answer the phone the reference number. She proceed to tell me I needed to provide for them the receipt of purchased, that the visit was going to be $70 plus labor and parts. I again, didnt want to argue another customer service representative. I make the schedule, however after thinking about it I cancel it. Who knows what they are going to charge me. What happen to the warranty? This refrigerator is Top Samsung Product with a cost of almost 4,000 dollars. If Im going to paid Im choosing who I let in my house. I have Samsung products all over my house since I believed to stick with one company, washer, dryer, phone, microwave on and on and on. I have never contacted Samsung for service. The first time that I need service They give me a hard time, thats not good customer service. Since Im selling my house and moving out of state soon, instead of paying a repair person I will sell ALL my Samsung electronic and start new with another company. Before you spend that much money on a Samsung product make sure they are not going to give you the runaround.

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowes and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

RF26 French Door Fridge - Purchased at Home Depot for my rental house and I took delivery on August 2015. The price was right but a previous experience with a Samsung fridge (since replaced with GE model) made me buy a 5 year extended warranty for this unit. Glad I did, but in the end the result will be the same. I eventually gave my first 2012 problem counter-depth fridge (RF19) away as I could not in good conscience sell it with THE SAME EXACT PROBLEM I AM HAVING WITH THIS NEWER MODEL!!! A sheet of ice forms under both crisper drawers. I know Im an idiot for taking a chance on Samsung again. Why you may ask... Call me foolish, I wanted to believe they had 5 years to improved their obvious design flaws. Why wouldnt they with so many of these same complaints?? First time shame on Samsung, this time shame on me!! (And maybe Home Depot.) Ill call Asurion and start the process of disappointment. I know what to tell the tech guy when he arrives. There will be no talk of ordering thermostats or other expensive parts or any of that nonsense. Just like I learned on a YouTube video following the first incident. Ill instruct the tech to carefully remove the cover of the twin cooling tower they call it. Then detach the cable harness and swing it out of the way. I wont actually do the work cause that would void my extended warranty. Ill just help with the hair dryer to defrost the frozen water in the center of the drain tray at the bottom of the heater (defroster) elements. The tiny hole the water is supposed to be able to escape thru is no bigger than the diameter of an ink pen refill. The solution is take a scrap piece of copper wire, say 14 gauge and wrap it several times around the heater bar and send it down the center of the tiny hole. This wire then helps transfer the heat directly to that point that freezes up. Reassemble and good to go. At least it worked on that fridge for over 1 year, then the problem came back. Like the guy on YouTube said, it works for while, then repeat as often as necessary. By this time I had learned a trick on how to keep the dripping water out of the food drawers and ruining my veggies (stand a sponge upright behind the drawers). That way all I had to do was check for the ice sheet under the drawers ever week or two, and chuck that ice in the sink. I was willing to put up with no loss of food as an improvement in my situation, resigning myself to the fact that I would not be replacing my home unit with any model of Samsung, even if it were FREE. Samsung was no help at all with the first fridge problems. Reading these comments here, it would seem that that hasnt changed at all. So my lesson learned is similar to others here, I will NEVER EVER purchase ANY Samsung appliance in the future. Also, what I will do different this time is I will file a complaint with the BBB against Home Depot, I wish all the commenters here that say class action this, or the government should do that would take a similar approach. I think this formal complaint action is one that may eventually lead to consumer protection laws being invoked against these thieves who refuse to stand behind their products.

This Samsung fridge has a SERIOUS design flaw and Samsung has been aware of it for a long time, per all the blogs, articles and YouTube videos about this problem! Our fridge is 3 mos old and already its doing the symptoms (loud popping/cracking/gurgling noises and water dripping within sealed walls) that our fridge will have this serious problem one day. We do not have a door water/ice dispenser and dont have the bottom ice maker activated. On many Samsung refrigerators, ice builds up on the coils (in sealed section) with the dripping making the buildup a solid, large chunk of ice that eventually BLOCKS the cold air into the fridge and also stops the fan. Samsung tells us the noises are normal but they can send a technician - since this is a design flaw and we dont want the fridge taken apart only to be told to use a hair dryer to defrost that area... We declined the service call. The seller (Lowes) refuses to take the fridge back and substitute a comparable one (cu ft etc) no-cost. The fridge looks nice, has good room and cools (for now) but I dread the day when the fan stops and hope it does not cause a FIRE as a result of the fan blades stopped but the fan motor continuing! If there is a recall or class action measure taken, my email is: **.

We purchased a Samsung RF28HFEDTSR French Door Refrigerator in 7/27/14 from Lowes. The ice maker never dispensed ice properly - slow and partially crushed on cube setting. The bottom Ice maker stopped working after 2 years. The top ice maker stopped working after 3 1/2 years now. It was freezing up - following Youtube advice we have been defrosting the back with a blow dryer for 2 months now. The fan is now making a very loud noise. We will have to call a repairman now. We will not buy anything Samsung again. This has been a disappointment since day one and we have called Samsung year ago to complain but since the warranty has expired they say call a repairman. We have had refrigerators in the past and most last at least 15 yrs. These are obviously defective refrigerators from reading complaints online, all mirroring our experience exactly.

We have had our French door, bottom freezer refrigerator for about 4 years. The ice maker has never worked more than a few weeks at a time (I have to use a blow dryer to melt the ice build up to get it working again). Finally called Samsung for service. Repairman said Samsung should cover the cost because it is so widespread (class action lawsuit pending). I called to ask, Customer service agent said he had no record of there being being problems with their ice makers. We will NOT buy any Samsung product again. Less about the cost, which isnt small, but companys lack of concern or integrity.

Bought a Samsung rs277 side by side from Lowes approx 5 years ago. Was a scratch and dent floor model at Lowes and was a very good discount. Ice maker problems started within first year. It makes ice but wont dump it into tray unless you press button on ice maker. So far havent had much luck finding out online what I can do to fix this. For awhile it would make ice then quit until you pushed button then would make ice again for a few days then have to press button again. After 4 years it now will only dump ice if you press button. At almost 5 yrs old fan inside fridge got loud. Found some info for different model Samsung online about this problem being from ice build up. Although the info I found online was for a similar type side by side Samsung my model rs277 did not come apart the same way. Keep in mind these are supposed to be frost free units. You need to take all the shelves and drawers out and loosen back panel.Used hair dryer to defrost a bunch of ice on cooling coil. The ice had built up to the point where it was interfering with fan and blocking drain hole. So besides the noise there was water occasionally leaking out the front. Defrosting took care of noise and water leak but it will be back since the thing should not have needed to be defrosted. There is some type of sensor that tells the brain when to defrost and a heating element to defrost. Not sure which is bad. If someone knows how to test the sensor or how to fix the ice maker so it will dump ice please email me at **.I had an Amana side by side for well over ten years. I ordered it without an ice maker so that never broke. Some of the plastic parts inside the fridge did not hold up so well and the door gaskets were coming apart but in over ten years I never had to tear it apart to fix something. Until I got the Samsung I was not so happy with the Amana because of the cheesy plastic parts. The Samsung has made me wish I had the Amana back. It was still working when I got rid of it and was over 10. Not happy with samsung.

Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and dryer 8 months ago. Since then have had the refrigerator ice maker freeze up about every 2 weeks. The fridge has been repaired with ice maker replaced 4 times. Now the washing machine has an error code that Samsung cannot find anyone to fix. Samsung does not offer refunds even though their appliances are junk but does offer replacements. (Oh yay) Samsung guaranteed delivery/replacement in 10 days. This is day 12 with no communication from Samsung. Many hours spent on the phone with Samsung, 4 service trips for the ice maker and now a guaranteed time frame on a replacement that did not happen. Samsung does not care about its customers and sells expensive appliances they do not support. Stay away from these and all Samsung appliances!

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!

Purchased a Samsung RF263BEAESR/AA french door fridge. 09/21/12 started having issues with the refrigerator. Coils freezing causing the twin cooling fans to hit the ice and make loud noises. It woke me up and was so loud I thought someone was breaking into my house. Of course it was just after the warranty expired and I paid them approx $150 to come out replace a Defrost Sensor, Evaporator Cover, and Drain Kit. The service guy called Samsung and strongly said they should pay for the parts (I felt he knew there are ongoing issues with their fridges and felt bad for me) and they did (parts are cheap). The other issue was the ice maker. The unit is not sealed properly causing warm air from the fridge to enter the ice maker and it freezes up eventually ice cant dump in tray because of the ice build up.They are now making the ice maker sealed up tight because my neighbor has a newer model which 1 year old and I took a peek, no ice build up. They used silicone seal yet one year later same problem so it must be coming in from rear and cant be fixed. I have been removing the ice box and taking a blow dryer once every 2 weeks to melt it. So, I called Samsung 04/07/17 and was trying to get parts to fix the twin cooling fan ice issues after watching YouTube videos and they couldnt give me part #s. Referred me to www.samsungparts.com which is not their company but is approved to sell parts. I told Samsung, I had just got off the phone with them and they gave me your # which is technical support (1.855.726.8721) now youre sending me back to them?I then told her my cooling fan issue, and ice maker issue, how upset and disappointed I was in their product, and that I have a fridge/freezer in my garage that is 16 yrs old and never had a service issue. She told me, We can send a service technician to look at the issue and possibly replace it. I said, You mean charge me? She stated, NO replace it??? I asked her if this was a late April Fools joke. She said, NO... I stated, Does this have something to do with a class action lawsuit I have read about. She didnt answer, but did at the same time... So, I am waiting for the service company to call and schedule an appt. If they decide that the issues I told them are verified I may be getting a new fridge, which is a shocker.The other thing I found out when talking to her she asked in regards to ice build up behind the twin cooling fans, Were the white wheels to the front and bottom of your fridge touching the ground? I stated, Yes. She stated they should not be touching and the fridge needs to be raised tilting back and that when delivered they (Best Buy) should of leveled the refrigerator for me... So Best Buy didnt do it, and neither did the service tech I paid a $150 either. She sent me an e-mail showing a do it yourself How to Level the Refrigerator. So if you are having this issue check it out. May save you a service charge. To melt the ice you need to empty your fridge/freezer for at least 24 hours and tilt it back. May solve the problem. I am leaving mine alone for now hoping for a new fridge... Good Luck.

I bought a Samsung refrigerator in 2011 and a washing machine/dryer in 2012. The refrigerator leaked all over the floor and the washing machine wont drain the water. Samsung wont fix, it is out of warranty. I want to know about class action lawsuits.

I usually never write online reviews but I feel compelled to warn anyone I can about Samsung and the junk appliances it produces. Ive had numerous experiences with Samsung Refrigerators, Dishwashers, etc. For one thing....their refrigerators have a known design defect which causes the evaporator coils to build up ice on them. Usually after approximately one year (after the warranty runs out) you will start hearing loud clicking/grinding noises from your freezer. This is the fan hitting the ice building up around the coils. You will then be forced to defrost the piece of junk with a hair dryer or just shut it off for 24 hours to defrost it. Samsung has known about this for years, yet it continues to produce junk appliances and will not stand behind them.

I purchased the following Samsung appliances: Refrigerator, washer, dryer and Microwave. I must tell you they all suck. I will never purchase another Samsung appliance or anything else they manufacture. They know there were problems and have done nothing. There should have been a recall, but overall they will lose business to those of us who will never purchase them again. Samsung Sucks.

The Samsung French Door Refrigerator has been a great refrigerator with the exception of the icemaker. The icemaker freezes over so it wont make ice. You have to thaw it out with a hairdryer for it to work again. Then in a few days it does it again. When it freezes up and you try to dispense ice, water leaks out of the dispenser. We cant find a repair person who will work on it. Contacting the Samsung, we are basically told that it is a known probably; but they cant do anything about it. Trying to find a solution with our neighbors. They are also having the same trouble with their Samsung refrigerators. With so many complaints about this problem both in my town and online, Samsung should be held accountable for this defective product!

My Samsung refrigerator is about 4 y/o and started leaking from the ice maker. It flooded part of my house. I contacted Samsung who said they would consider paying for damage and send someone out within 1-2 business days. On day 2 I received a call to set up an appointment. We set it for the next day in the morning. I took off work to do this and the next morning I received a call saying they would be here later in the afternoon. I explained they set up the appointment for am not pm and they didnt care. I explained I wouldnt be home and they didnt care. I would have to reschedule and go even longer without a refrigerator.This whole process has been a headache. The people have been less than nice at best and this just tops it off. I bought new Samsung refrigerator and washer/dryer set about the same time and the last 2 months have had issues with all of them. If I had known they wouldnt last past 4 years I wouldnt have bought them. It is very difficult to find a Samsung repairman in Houston. Nobody wants to work on them. I called several companies that wont touch them. They say they have too many issues fixing and getting parts for them. I will no longer purchase any Samsung product. Not worth the hassle or the money apparently.

Model SMH9207ST, poorly manufactured. All they had to do was spray conformal coating on the electronics to prevent this. Glad this happened, was getting ready to buy a washer/dryer and TV. I will never purchase another Samsung product. Not cheap.

I have a Samsung side by side, four drawer refrigerator bought in July 2013 and have had trouble with the ice maker since then. The ice maker freezes up every couple weeks. I use a hair dryer to melt the ice from the mechanism. I have problems with the ice getting clogged up and will not dispense. Another problem is that it does not matter which setting the dispenser is on, crushed or cubed I only get crushed ice. I do love the refrigerator with the fourth drawer temperature adjustment. I keep drinks in the drawer and the grandkids do not have to open the doors. Otherwise the refrigerator is just a refrigerator.

I love my washer AND dryer. It’s easy to use, I can see what’s happening with side the washer while it’s cycling. It gives me plenty of options/settings depending on if the clothes are soiled or just need a gentle scrub. And it has a cute bell at the end. I’d recommend it. In fact I already have.

Like many, didnt read reviews... bought $2000+ fridge in 2014. The ice maker stops working within first year! Repair person said it was the drawer. Fixed for a month or so and then back to ice buildup on the tray which jams the ice maker! We are constantly chipping ice out of the ice maker and de-thawing it with a hair dryer! One thing I am going to check is the 2% back level that the fridge is supposed to be leveled to. A previous post brought this up. From the sounds of the reviews, I am in for many more problems! THIS IS A JUNK PRODUCT, DO NOT BUY SAMSUNG FRIDGES!!!

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

We purchased a Samsung fridge freezer from eBay, which we were very happy with. It seemed a great bargain... One day I realized I had given the kids sour milk on their cereal as the fridge had stopped working. We called out the service technician who defrosted the back with a hair dryer as it was completely frozen and the fan was locked solid with ice. When the fridge stopped again a few months later, we thought wed save the call out fee, etc., and do it ourselves. A couple of months later, and again. Do we have to pull the fridge apart for a couple of days every month or so?

I purchase my home 4 years ago. So I wanted all new appliances to go with my new home. I went to Sears. Bought a refrigerator, washer and dryer. All Samsung. I also did renovations to my home before I moved in. I didn’t move I until maybe 10 months later. Now my refrigerator leaks. The drawers are flooded with water. Or it’s frozen and can’t open. Also my dryer. That stopped working. Was told I need a new motor. And Samsung told me the manufacturer warranty is only for two years. I can’t even wrap my head around this. Samsung does not stand by their products. I’m so disappointed. Here I thought I was getting a good brand. And got everything brand new. So upset.

I will not buy Samsung again. My microwave screen went bad in one year. Many people had same problem. Now my refridge is having a well known problem Samsung response is, Fix it yourself. These are very common known issues. A friend of mine has an 1800 washer dryer combo. Samsung gave him notice it could catch fire. They sent him a 200$ credit for trade on a new one. No more Samsung.

Oh, If I could only give this refrigerator 0 stars. As with everyone else--ice maker is totally useless (My husband LAUGHS when I defrost it yet again and tells me to stop wasting my time!) BUT now need to use a blowdryer to warm up the vents in the back of the refrigerator so it doesnt sound like a jet engine!! I spend more time caring for my refrigerator than it takes me to clean my entire house! Repairman tells me to not bother him as he cant help. The sad irony...our old refrigerator was great except the ice maker didnt work!! Kitchenaid, why did I ever leave you!?!?

We have the Family Hub French door with the screen in front. Paid approx $2300. This thing is a piece of garbage. First, they changed the app with no notification so we lost all the things we had programmed including pictures. The ice maker is HORRIBLE!!! So horrible that I have invested in a portable countertop ice maker. Im not sure whats going on with it, but whenever we call for service, were told we have to defrost it before theyll come. How does that show them the issue? The ice and water spills outside the ice bucket and then freezes together. Every few days, it stops making ice. Thats because its clogged with ice and cant work any longer. I have to take a hair dryer to it to defrost all the stuck frozen water and ice cubes. Today I did it, and I noticed there is a ton of mold under the lip of the mouth where the water and ice comes out to the dispenser. Gross. There is no way to get to the mold. Also, ice gets stuck in the dispenser and melts, so it leaks onto the dispenser on the door. I wish I would have taken a picture of the clumped frozen water before I posted this. Piece of garbage. Do not buy!

First of all is not easy to detach pieces to clean, and just 2 months after one year warranty expired have a problem with water filter housing not working, no part available. They discontinued, try to talk to customer service nobody helps, DONT BUY SAMSUNG APPLIANCE. Also have the washer and dryer and dont recommend them.

RF267ABRS - My experience leads me to believe that Samsung refrigerators are junk. They look nice but after a few years, you will have problems. It started with the lower part of the refrigerator filling with water that iced up and leaked onto the hardwoods. I kept having to get ice and water out of the fridge, then it stopped (for now). Next, my ice maker chamber stopped cooling. Theres nothing online about how to fix this (that I could find). I called Samsung but if the fridge is not under 1 year old then they tell me they can set me up with maintenance but I have to pay for it. I had to buy a new washer and dryer and decided it was time to stop giving loyalty to a company that in my opinion, makes things to break. Stick with Samsung TVs, skip the appliance.

I purchased a Samsung RF263BEAESR refrigerator 3 years ago because I thought Id get quality and good service. While the ice maker froze and the service person fixed it by using a steam gun it happened again. Easy fix though, since I have a hair dryer. Last week the handle came off the freezer drawer. I had purchased a store warranty that is still in effect; however when I called for service the representative said handles are not included in the warranty. I called the Authorized Service Company who sent a repairman out charging us $75+tax. He said that this model has no way to replace the handle and the only solution is to replace the whole freezer drawer at a cost of $465 and another service charge which means a total cost of $625. The repairman said older models had an access at the top of the drawer which would allow such a repair, but the new models do not have this handy option. To me this is a design flaw that requires the customer excess cost.

It looks very nice and all features are wonderful. But every month the tube that goes to the ice maker would freeze and everything around and the inside top of the refrigerator had ice. They kept telling me I don’t push in the ice bucket all the way but I had never taken it out. Finally I had to take it out because every week it would do it I had to take a blow dryer and fix it myself. Thank goodness I don’t have that fridge anymore and got an LG.

Dont ever buy a Samsung fridge. We have had our French door refrigerator for about a year. It is a 2015 make and model. The freezer never shuts correctly, the ice maker sucks but today and recently over the past week it hasnt been cooling correctly even though the temp says it was okay. We unplugged it and restarted it and it gave us a more accurate reading of 50 instead of 34. After hours of trying to get it took work and numerous websites later we figured out that its not defrosting even though it is supposed to defrost itself. Come to find out this happens a lot with Samsung. We had to manually take off the back of the fridge and manually defrost it with a hairdryer. This is the WORST experience I have ever had. I will never buy Samsung again!!!

We bought this Samsung RF2HTED counter-depth refrigerator about 2 years ago from Lowes and initially were very satisfied with the features. Within a few weeks, however, the icemaker stopped dispensing ice. Tried all the troubleshooting steps in the manual, still no ice. I then removed the front of the icemaker (no small feat, see comments further on). The side of the icemaker was completely packed up with a large glob of ice. I defrosted this with a hairdryer and the icemaker again worked. Two weeks later, same problem, and get out the hairdryer. Every two weeks the icemaker packs up and has to be defrosted. We were in Lowes for a different matter but stopped by the appliance department and engaged the person who sold us the refrigerator on the issue with our Samsung. He said this was a common complaint with Samsungs in general and that Samsung had been working on a solution for a while. Seems the icemaking unit is poorly insulated from the refrigerator section in which its located, so humidity seeps in and causes the icemaker to freeze up. To date, according to the salesman, Samsung has yet to come up with a solution (another issue - if Lowes knew this to be the case, why did they not advise potential purchasers of this problem?). In addition to the freezing up issue, the front of the icemaker unit is almost impossible to remove, even using the removal method stated in the manual. The icemaker issue makes this refrigerator next to worthless, and since to my knowledge Samsung has yet to correct the problem, its a question of poor engineering foisted on an unsuspecting public. This refrigerator is a poorly designed piece of junk and so best avoided. Based on my experience with this product, I would never even consider buying another Samsung refrigerator.

Owned a RF28HFEDTSR Samsung French Door for about 2 years and suddenly the fan in the back of the fridge started making a horrid noise as if it was broken. Opened the back panel to find that the awful design allows for ice to build up back there and clogs the fan and element. I thawed it with a hairdryer, and it was fine again. This repeats every 2 months for about a year. Fan wakes up us in the middle of the night (yeah, that loud). Take out all the food, remove all the shelves, unscrew the frozen-solid screws on the back panel, break the cheaply-made Styrofoam case, sit holding a hairdryer for 45 minutes in the middle of the night. Rinse and repeat. Absolutely maddening. Repair guys cant do anything to remedy this. Then the top icemaker started frosting over constantly and had to have a similar treatment every month or so. After a year of this nonsense, the fridge just stopped cooling altogether. Threw it on the tip.

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

WORST APPLIANCES. Big no to Samsung brand. I bought 4-door huge fridge in Feb 2014, paid $4000+tax + extra warranty. And guess what?? Repair guys became my best friends. I was told that there is recall on the ice maker and it replaced twice, still have same issues. I am so frustrated and feel like to throw this fridge out instead of placing an another service call. So no more Samsung in my house even they offered for free. Btw I have washer & dryer also from Samsung and dryers motor was replaced in first 12 months and washer, shakes like a crazy, parts have been changed and again I am waiting for technician and 52 LCD tv was also gone in few years:( Hate Samsung:(

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

I have a 3 year old Samsung refrigerator that went out Labor Day weekend. We had a total loss of food due to this. I contacted Samsung they set us up with one of their contractors on a priority call. With that said it took them 7 days to come over, the repair person said his leak detector for Freon did not work so he came back the next day. No leak was found so they would next step order a new dryer for the unite.That took 8 more days to come in. When the 2ND repair person came with the dry he first re checked for a leak and out it in the sealed system. So the dryer was not even needed. He sent the information via his phone to Samsung that day and told me I would be contacted with in 48 hours. Well I tried to contact Samsung and let them know the 48 hours was up and after 1 and on half hours on hold I finally was able to speak to a person. That gave me a new case number and ask for receipt information to be sent via eFax once again the 48 hour rule goes in. No call back so I take the one hour and forty five minutes to call back. Finally have the correct person on phone that tell me what the first person said was not correct and I needed to email the information to her. I told her we have gone 25 days waiting on them and not having any way to have cold food in out home aside from an ice chest and really was beyond frustrated at the lack of help I was getting, her response was it will take 48 hours to the buy back department to contact me. I ask if I could speak to the them or have a extension number to not have to spend that long on hold and constantly get a wrong area to pick up and was firmly told no! I informed the lady that if this was to be a buy back I would like to just know if it is okay to purchase a new refrigerator and would Samsung send me a check at some point to reimburse me. I was told in not a nice way I could buy anything I want but Samsung would set the terms as to how I would be paid that we must keep the dead unit until further information was sent to us. So here we are with nothing still - there is no excuse for this to happen. We have lost all food, cannot have or store food and really need a company that give a ___p.

My fridge did the same thing as been reported about these type refrigerators, the back panel freezes in fridge side and stops cooling fridge. After multiple times pulling back panel off and defrosting with a hair dryer, I did all my research online in forums and here was what I did to solve problem. I found out it was a fairly inexpensive defroster type electrical thing that clipped onto the defrost line behind the panel where the fridge side cooled, so I replaced it. When the fridge goes into defrost mode is when the pooling water problem happens, because the drain hole is frozen but if you take a piece of clothes hangar and wrap one end around the defrost line and allow the other end to drop into drain hole, it will heat up and keep drain hole from freezing. It has been working for about 4 years now without any problem, except only produces crushed ice.

Samsung RFG237AARS - Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

Purchased a model RF23HCEDBSR in 2015 and have had issues with icemaker since day one. Called Samsung and they said to remove the ice tray and empty once a week to keep it from freezing up. Thats insane. Im at a point now, where it wont dispense ice, as it is frozen up somewhere inside. Have tried a hairdryer in the past, but this time I am unable to remove the tray. Its stuck!!! Called Samsung again today making them aware of the continuing problem, since day one.... and of course they want to charge me to look into their defective product. I couldnt be more disappointed and will NEVER PURCHASE A SAMSUNG PRODUCT EVER AGAIN!!!! More like SamSuck!!!!

My refrigerator is 4 years old. Worked well for 2 years and since then I must defrost ice maker with hairdryer every 2 weeks and the defrost water accumulates under the meat tray and must be soaked up with towels. I will never buy another Samsung appliance again.

In 2016 we purchased a Samsung refrigerator and other Samsung kitchen appliances. The refrigerator Model RF25HMEDBSG is a piece of junk with the ice maker freezing over ALL the time. At first we called and had a tech come out to fix it. He mentioned that this is a very common problem. So after reading all the same issues others are having why is there not a recall on such a piece of junk. DO NOT waste your money. It happens so often, we keep a hair dryer near the fridge to defrost the darn thing so we can get ice. I will never buy another Samsung appliance.

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

We paid over 3,600.00 for this piece of junk! I feel so stupid believing that they would stand by their products. We remodeled kitchen with ALL SAMSUNG!! Big mistake! The ice maker broke after a couple months. Two service calls and new ice maker installed and now it’s broken again. Had to go purchase countertop ice maker and use countless plastic ice cube trays!! Not what you’d think you’d have to do with this high priced appliance. I worked for GE for years and I should have went with GE or Hotpoint. Never again will I bring another SAMSUNG tagged appliance in my home! I think they should be forced to make these appliances work!! I be darn if I’m going to pay out another cent on this junk. I’ve tried contacting the executives up there but I guess they’re too busy to care about their customers. How crappy can you be? I’m tired of using steam or hairdryer to thaw this humongous clump of ice! I would like for Samsung to replace all my appliances that are defective but that’ll never happen. I hope this company goes out of business so others won’t get scammed out of thousands.

Samsung Refrigerator Model # RF263AEBP, Serial # JJ054GBZ400358B, and date of purchase: 04-30-2010. On 3-21-12 on line chat with Samsung: I am having a problem with the middle vent holes inside of the back of the refrigerator frozen with ice. Also, the bottom of the inside of the refrigerator is full of water. I had the same problem back in September and I defrosted the vent holes with a hair dryer (like the Samsung customer service rep told us to), and we wiped up all the water but now the same thing happened again! Eventually it fills up and leaks on the floor! I had a local repair tech that just became an authorized Samsung dealer but he didnt know what the problem was and he couldnt get through to Samsung. My wife and I are very upset that this is happening since it is only 1-1/2 years old and we spent $1,143.84 to purchase it! It already did cost me $85.00 for the repair guy to come out and he couldnt do anything. Even though the warranty has run out, we dont feel that we should have to pay to have this repaired. Now, it is making loud/soft humming noise and I cant get the temperature inside the refrigerator lower than 53 degrees! Also, I just cleaned out all the water sitting inside the bottom again under the cool select pantry we have to do it once a month!It was going to take a Samsung tech several days before they could come out so I called another local repairman and he came out the next day. He spent a lot of time at my home and did figure out what was wrong. The back panel inside was completely frozen up. He had to order (2) parts and come back and replaced a defective inside heating element and also a new fan motor assembly because it burnt out from trying to run while frozen. His total charges came to $314.82. The repair was made on 04-12-12.Last week, the middle vent holes started freezing up again. I defrosted it with a hair dryer (which is what a Samsung customer service rep told me to do way back when I first started having the problem), but it started freezing up again this week. I am going to call the repairman I had out and discuss it with him. I’m thinking that the refrigerator is either not going into a defrost cycle enough times or the inside heating element isn’t sufficient to do the job or Samsung is selling defective parts. I will let you know what happens and how much more it is going to cost me. This has been a frustrating, ongoing ordeal for both my wife and I. After spending so much money, we expected to not have something like this happen for many years!

Samsung has a two year class action lawsuit against it and has known about its faulty icemakers for YEARS, but it continues to sell refrigerators that cannot be repaired. If you are lucky, your icemaker will work for the year it is under warranty. However, expect within six months after that first year, your icemaker will freeze and require constant thawing by a blowdryer. You can pay $250-$500 for a service fee for the technician to inform you that there is NO repair and NO replacement. Your only option is to continue to thaw the icemaker area with a blowdryer EVERY DAY! RUN, do not walk, RUN as fast as you can from Samsung refrigerators!

Samsung has continued to produce a defective ice maker for more than 10 years. The unit clogs up with frost & ice that prevents the unit from working. The plastic components including the ice bin and auger are very thin and developed cracks soon after use. Repeated calls to Samsung customer service do not solve the problem, they will charge you for a service call, but the expensive repairs do not fix the problem. A class action lawsuit remains open and unresolved. In the meantime user have to use a hair dryer between once a week to once a month to melt out the ice jam in the top of the unit. Samsung refuses to stand behind their product, and even worse continues to manufacture it.

Just reviewing to save people heartache and time. Do not buy Samsung refrigerators. Amazing that they get away with manufacturing junk, basically. And they charge a lot for it. We’ve had our Samsung model RF28HMEDBSR/AA for 4 years. The ice makers freezes up constantly. The fans freeze. I’m forever using a hairdryer to fix the problem. Insane. The fans get full of ice and make a loud disruptive noise. Get the hairdryer again! Will probably cut out losses and buy a new refrigerator. This Samsung isn’t worth the headaches. Do not buy Samsung. My sister bought a similar model and has similar problems.

Samsung RF4267hars/xaa refrigerator - Bought this pile of garbage, (first new fridge I ever bought and paid 2 grand) and just before the warranty ran out I started having problems with loud noise coming from the back of the unit. Then the freezer stopped working. Samsung blew me off repeatedly until the warranty ran out. An appliance repairman came and said many units having the same issue and took apart the freezer back and used my hairdryer to melt the ice keeping the fan from spinning. Dried everything off and it ran well for a while until the issue returned so periodically I have to empty the freezer and heat the back, unplug the unit and hope it runs. Now the ice maker isnt producing ice. I dont have any money left to replace this unit so Im stuck with this and losing food as well. If there is a class action suit against Samsung, will someone let me know so I can join?

Samsung RF28HMEDBSR French Door Refrigerator - Bought ours Nov. 2014 and bought the exact same one for my mother-in-law about a month later. Our ice-maker started acting up and freezing almost a year to the day after purchasing. Then lo and behold, my mother-in-laws did the exact same thing about a month after ours started (about one year to the day for her too). I did the hairdryer defrosting trick about 5 times in a two month span and had had enough... Too much work for ice, seriously! So then I got the bright idea to shut the ice-making ability off and buy bagged ice from the store and put it in the dispenser bucket. Works fantastic, except when you pay $2300 for a fridge with an ice-maker, one shouldnt have to purchase ice!My mother-in-law has appliance guard from Black Hills and they came out and fixed it a couple months ago, and it froze over again (just received an email from her this morning). I feel terrible because we purchased this for her as a gift and bragged how much we loved it; that was before the problems. If anyone has a fix, please post the link here. Theres been lots of theories, but I dont want to call out a repairman to temporarily fix what I can do with a blow dryer... ugghhh. Why no class-action lawsuit yet? The complaints are endless on their ice-makers, etc.

We purchased this refrigerator less than two years ago. It worked OK for maybe a year and then the dispensing ice maker started making horrible noises, dispensing wet ice, cubes freezing together in the ice bin. I ended up simply turning it off and just using the ice maker located in the freezer compartment.Around the end of the first year, we began hearing an annoying clicking sound, which was caused by the cooling fan inside the back panel being COMPLETELY encased in ice.I research this model refrigerator on the internet and found a myriad of Folks having the same issues. For the next 3 years, I periodically had to either use a hairdryer for a quick fix or remove the entire back panel to de-ice the entire bank of cooling coils per instructions on YouTube from dozens of unfortunate Consumers who purchased this piece of junk.ALSO, there are MANY Class Action Lawsuits listed on the internet related to Samsung poor engineering of the automatic defrost function(s) of this particular model. In 50+ years of marriage, we have purchased 8 - 10 refrigerators for our homes and have NEVER had an experience such as this. Today, we took delivery of a new refrigerator. Suffice it to say, it was NOT a Samsung. Samsung should be ashamed to have placed such a poorly engineered product on the market. I would STRONGLY recommend that anyone reading this NEVER purchase a Samsung refrigerator....They did not stand behind this product.

Ice Maker has malfunctioned since the refrigerator was purchased. Apparently a common problem with Samsung refrigerators that Samsung refuses to correct. Ice maker freezes up and will not produce ice and eventually quits working altogether. I have called Samsung on numerous occasions and their only solution is to take a hair dryer and melt the built-up ice. Now nothing works!

Samsung RF263 French Door with bottom freezer - We bought this less than 3 years ago. The first BRAND NEW fridge we have ever purchased. We got it because it was supposed to be excellent and we were told that Samsung is reliable. Im a teacher who spends extremely long hours at work and my husband travels for his job. We NEED reliable. The first few months, I noticed mold in the door seals. Weird, I thought. It seems like the seals on the doors are not very good, then -- and then the freezer would build up all kinds of horrible frost on the outside AND inside of things. It would do this off and on for no rhyme or reason.... Then, a few weeks ago, everything in the back of the fridge started to freeze. Not a lot, just a little. I checked temps, etc, moved stuff around. My summer vacation just began (this is when teachers actually begin to have semi-normal lives, go on Dr. appts, fix appliances, etc), and we went out of town for the weekend. When we returned early today in order to go to a funeral, I heard the fridge making an odd sound. Opened it up, and the entire back is iced over, just dripping in mini-ice bergs. We empty the whole thing, try to remove the back -- no dice. It wont budge. We use a hairdryer to remove the ice and let it sit while we attend the funeral (freezer is working alright, or at least as okay as it ever was, which isnt so great). We come home and it is not working. At all. I looked online and saw literally DOZENS of complaints, all the same.We are thinking we will just go out and purchase a new fridge -- costs of repair will probably be as much as a new one eventually. Based on reviews, it looks like it would do no good to keep repairing it over and over. This LEMON that we paid a HUGE price for is wasting our time. Im thinking of going back to Craigs list and purchasing a second hand fridge -- they run for years!!!!! Im SO angry!

I have a 9 year old two door fridge, which when working is a great design. I find it hard to get a repair person to resolve a long-term noise in the fan. I now resort to using my hair-dryer blowing into the vents and this seems to de-ice the fan and hence the noise abates for a few months. Also sometimes the water dispenser decides not to dispense water... ugh! I am frustrated but these items cost a bomb, so I havent replaced it yet.

This wash machine has a wide variety of settings for washing. The bedding and waterproof items setting is very helpful. Without the center cylinder things like this can tangle, but not so in this setting. The spin cycle does a great job. Much less dryer time is needed. The water jet inside the washer is super handy to touch up items with a stain before the load. I wondered if I would use the deep fill water option since my old machine used a lot more water. But I have not felt the need to use it yet, this washer gets clothes nice and clean without all the extra water. I love that it reminds me when it is time to clean the machine. The self clean cycle is great. You will enjoy the little chime that goes off when the load is done. Highly recommend this washer!

Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and its all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just wont cool and now Im stuck with a barely working fridge.

Ticket **. My fridge stopped working under warranty and it was diagnosed as a bad compressor & Freon leak. They would fix the compressor the following week, but couldnt fix the Freon leak. So they would return with a new compressor and still not fix the issue? Yes, it was the Samsung policy. I called customer service and complained that I had a client (renter) arriving the following day. After hours on the phone, Samsung relented and offered a full refund. I went out and bought a new fridge. Now a month later, I called asking the status of the refund. They acknowledged they offered a refund, but they rescinded the refund offer stating that I refused the repair. I explained that I did not refuse the repair, I accepted the offer of the refund. After many more hours on the phone, I finally gave up. I do own 2 Samsung refrigerators, 3 televisions and just purchased a new side-by-side washer & dryer. Never again. Their new corporate mantra: Were Samsung - were here to screw with you. I am done with Samsung!

In less than a year, our refrigerator began having problems. The cooling fan begins making a noise as the ice builds up around it until the ice stops the fan from spinning. At this point the fridge stops cooling. The fix involves taking everything out of the fridge, opening up the back, and using a hair dryer to melt the ice. This takes approx 45 min to complete. The ice will continue to build up and the process must be repeated every 2-3 months.In addition, the ice maker is poorly built. The water comes out at a weird angle and most people who use it for the first few times end up hitting the side of their cup and water goes everywhere. The ice also comes out all over the place and misses the cup, ending up all over the floor. The ice maker itself also began to drip water, requiring paper towels set below it that need to be replaced several times a day. Based on a video online I just watch, this may be caused from the seal at the base of the ice maker. I am currently testing out a fix. To top things off, the ice will freeze together inside the ice maker, creating a huge ice dam. Its fun to find out this has happened when you have guests over only to find out you dont have any ice ready for them.Overall, this product is a huge disappointment and I do not recommend a Samsung refrigerator to anyone in the market. If you are reading this you probably have realized how many complaints there are, and they STILL HAVE NOT FIXED THE ISSUES WITH THE NEWER MODELS!!!

I purchased Samsung 4 door flex refrigerator July 2018. The ice maker started freezing over and not working and has been doing this every couple of month. I have been thawing it out and reseting it. It’s now December 2019 and no longer reset. I called Samsung and they directed me to a repair company who doesn’t return calls. I’m so unhappy with Samsung as I have looked them up on Youtube and blogs where there are so many complaints about the ice maker not just my model but numerous models. There is also a class action suit. I have always purchased their electronics and I have their washer/dryer which I have not had any problems. Do not buy their refrigerator until they fix this problem.

My husband and I purchased this Samsung clunker in 2011. It is bottom freezer type as I have Rheumatoid Arthritis and could no longer manage bending to reach contents. About four months ago, I noticed that the milk was not cold enough to suit me and thus began our ordeal. I can cut out a lot of detail, as it is so very similar to all the other cases, but it concerns the freezing up of the motor and fan in the back. This does not affect the freezer, in our case. The end result so far, (we have another part and new repair company coming in three days), is, after many repair calls, the thing sounds like a B29, but does nothing. I believe, with all my heart, that nothing will come of the new part, and we will be back in the same mess within a few weeks. The ringerreally was something that happened early on. I found a guy on YouTube who made a video showing how to take off the back and defrost the darn thing with a hair dryer! I dont understand, though I know nothing about how to proceed with this myself, why this problem is not cause for a class action lawsuit. Samsung seems to be getting away with murder.

French door Samsung that is a piece of junk. Ice maker freezes up, had to use hair dryer to defrost and get it to make ice. Another problem, they say theyve never heard of, water drips from FRONT corner of ice maker dispenser causing paint to chip away from minerals in the water. Have a extended warranty. They tell me the problem is cosmetic. I want to know why the water is leaking from a sealed area which causes the paint to peel off. After paying over 2,000 for a fridge, I expected more. Repairman was here yesterday, still no ice. Have had these problems since early 2017. Bought at Home Depot June 1, 2016. Heard repairman telling someone on the phone he was installing a kit on the icemaker that was a cheap fix to stop it from freezing up. I will never purchase another Samsung anything.

Our Samsung RF220N refrigerator was delivered by Best Buy in May 2014. It failed in August 2018. It is now February 2019, and we are into month 6 of the warranty process, without satisfaction. Samsung Authorized repair people determined that the sealed refrigeration system had failed. This was 4 years and 4 months into the 5-year warranty for the closed system. The authorized repair people tried 4 times to repair the system with OEM parts. Each time it has failed within 36 hours. One set of OEM parts from Samsung arrived already broken inside the shipping box. The authorized service company has declared the refrigerator not-repairable using Samsungs own process, yet Samsung will not authorize a replacement or reimbursement, as provided by their own warranty.Samsung Customer Service prevaricates, obfuscates, misdirects, and does not return promised calls/texts/emails. They regularly deny my fridge is under warranty, despite my repeated submission of documentation. I have never spoken to the same person twice, and I suspect they use pseudonyms so contact info can be lost. They deny receiving my emails, and texts, and routinely claim that the last Customer Service person I talked to did not make any notes in the file. They have changed my claim ticket number 8 times. By the bye, the current number is in the 5 billion, 120 millions. That is over 16 claim numbers for every person in the US. At 8 numbers Ive fallen behind the national average. I suspect Samsung is delaying my claim until the warranty period has expired, and then they will deny all responsibility whatsoever.Our extended family has had several other Samsung devices fail: clothes washer, clothes dryer & DVD player. Need I mention the flammable self-combusting cell phones? Fortunately we never had the ice maker in this fridge connected to our plumbing, or we would likely have been in the claims process after only 1 year. Maybe we were unfortunate in that we might have ditched this faulty device long ago. I sincerely believe that a $1500 refrigerator should last longer than my electric toothbrush. We will never buy another Samsung product (yes, we are slow learners). Nevertheless, Never Again.

We have had this fridge for less than 3 years, as early as 6 months from when we bought it the ice maker would stop working and the fan would get loud, after having a service tech out he said it was a common issue with these as they constantly do this, so I went on line and found numerous people with the french door and ice maker combo have the same issue--Seems like a design flaw, but Samsung doesnt seem to do anything about it. So usually once every 6-8 months I would have to dump the entire fridge/freezer (we keep an old fridge in the basement essentially to allow for this) and unplug the fridge and allow it to thaw out overnight, then I remove the back panel of the fridge (inside) and thaw the cooling unit out with a hair dryer, re-assemble it and we are good to go.The last year we seem to be needing to do this every 2-3 months, I had to do it tonight after 5 weeks--This is ridiculous. My wife said, Wow you are getting really fast at taking this apart and thawing out the cooling unit--While this was meant as a compliment, its kind of crazy that I need to become fast or good at thawing out the fridge--The one in the basement thats 15 years old I never have to touch--The thing is we own a Kitchen cabinet business and we always have to recommend appliances to clients, guess what we DO NOT recommend to them, 1) samsung appliances in general (just replaces 4 year old samsung washer/dryer set) (2) fridges with ice makers. So please do your self a favour and do not buy this fridge. Samsung needs to stop making the RF25HMEDBSR OR ANY UNIT SIMILAR AS ITS A PIECE OF JUNK.

I bought Samsung model RF30HBEDBSR 2 years ago. The French door, fridge on top, and freezer double drawer on the bottom with a bonus drawer between that can vary the temp/use. On the one yr anniversary the ice maker made mushy, crushed-only ice. Samsung customer service sent me the door part free and scheduled a repair guy of their choosing. NOOO. Over twice the going rate. I hired someone else. Six months later the ice maker itself (cleverly placed IN THE REFRIGERATOR) froze over. I defrosted it with my blow dryer occasionally for the next 6 months. I tried to hire someone to evaluate/fix it and was told by the first 6 that they either dont fix Samsung fridges or never the ice maker. Huh? Finally someone let me in on a poorly kept secret (except by Samsung who believe they walk on water), their ice makers are overly complicated pieces of junk, frequently unfixable. We replaced the entire ice maker body (part ordered through Sears) and after spending almost 2 hours melting enough ice to be able to remove the original part, put the new one in in 15 minutes. I was told that this is almost always a failure in the computer chip in this part, resulting in water continuing to flow after the tray is full... Ice build-up-hell. Cost me $154 plus the part Id bought and weeks of 7/11 ice. Supposedly these fail between 2 months and 2 years. And all the replacement parts are just the same as the original! Rinse, repeat. OMG! I spent $1,500 at Best Buy plus over $400 in the 1st 2 years already. I have never had to have any prior fridge need repair in 30 years! I replaced them every 10 or so years for newer better models. Until now... I will never ever buy a product from Samsung as long as I live. I even hated the one phone of theirs. I didnt mention the HOURS I spent trying to deal with customer service.

After reading other posts, I realize that my Samsung French Door with Drawer refrigerator is a real lemon and that I am one of thousands of unfortunate people who purchased this refrigerator! It appears that there is no customer service, so the refrigerator will just have to be trashed. Last year the ice maker quit, froze totally solid, could not be fixed by a refrigerator repair person. He couldnt thaw it and suggested we call Samsung. After several hours, actually 2 days, we thawed it with a hair dryer, hot water, etc.! We pulled the cube maker out and just used the ice maker area to make cubes placing an ice cube tray in the opening. Suddenly one day a year later it started making ice cubes, then it quit, now it is leaking water onto the floor. Today water just poured out of the ice maker area into the refrigerator! I came to this site to see if others were having similar problems with their Samsung Refrigerator, and found that I am only one among many who are out well over a thousand dollars, with no hope of getting assistance from Samsung. What a waste of money on this product! Why is there not a class action lawsuit against Samsung?

My 3-year old refrigerator (Samsung rsg257aars) stops making ice every 3-4 weeks. I have to empty the ice bin because ice is frozen together, then I have to run the blow dryer on the ice maker to thaw it so it will begin making ice again. There is obviously a bigger problem with this machine but I dont know what it is. I have tried for 2 years to get Samsung to fix this for the thousands of folks who purchased this lemon to no avail. Samsung is not going to stand behind this product, so I will no longer be a Samsung consumer!