We bought our Samsung refrigerator in 2011, and it will be our last as well as any other Samsung product. Door handle broke in the first week, then the ice maker (twice) and I have to dump an inch of water out from under & inside the veggie bins every other week. So far I have spent as much on repairs as I did to purchase. We strongly recommend a do not buy.

After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. Excuse me it hasnt been working for almost a month now. Im not going to leave it plugged in. Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldnt agree to that since my husband had already tested those and they were working properly. Im knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. Im and saving my money now for its replacement. Thank you to Samsung for doing the right thing

I bought this for my 2yr old Rottweiler, Tika. She loves watching Animal Planet, but I don't feel comfortable sharing the one located in our grand cinema room anymore since she growled at me aggressively when I tried to change the channel last time. They say compromise is the secret to any relationship ( including your pets), so the solution was actually really really simple: purchase the same TV again for her room. As a satisfied customer, I can now safely watch my football and my dog can continue to discover her true roots, and how humankind has bread her species over generations into a docile commodity you can put a leash on and assign a name to. Overall, it's a great TV. I was seriously considering a Christie projector at first, but the cost of ownership was a little too high for me (e.g. bulbs and maintenance).

PLEASE READ. I purchased a Samsung refrigerator model number RF197ACRS in December 2012. It took not much more than a year and a half before I started having issues with leaking and frost build up as described by many other Samsung Refrigerator owners. Samsung support is a joke - belligerent agent who refuse to identify themselves with a company ID#. Refuse you to speak with management or any other company officials. These issues we are having are not typical repairs. They are design flaws and Samsung should take responsibility for them.I have a refrigerator. I paid nearly 2000 dollars for and a year and a half later is virtually useless to me unless I spend countless dollars keeping it running. There are no Lemon Laws in Canada to protect consumers for faulty appliances. If there is a class action against Samsung please inform me. If there is not and you are willing to start one I will start one. Guidelines prevent me from posting email or phone. Please find me.

I purchased Samsung appliances online for my kitchen. They were delivered but kitchen was not complete so they did not install them. It was Covid and things were really messed up. My first contractor got Covid and could not continue with the project. Fast forward I cant find anyone to install my appliances because I bought direct for Samsung and not from a store. I finally find a local store to install them and pay $1500. After installed I see that my wall oven, microwave portion doesnt work. Under warranty and I call. I can not get service on it because its built in. Im told I personally must uninstall the wall oven and then someone will come out to fix the microwave portion. If I hire someone to uninstall this unit then I have Samsung worked on it, then I have it installed by the other company, I could have my wall oven sitting in the middle of my kitchen for days. They have no one to install unless they do it at delivery. I spent $3000 on this oven microwave combo and the microwave is useless. The dishwasher doesnt dry the dishes either. Think twice before buying Samsung. DO NOT BUY!!!

So I purchase 2 Samsung smooth top convection ovens July 27th 2017 for a small in home commercial kitchen. The use of these ovens would not exceed what any normal home would do in a year as my business is somewhat seasonal and a very small operation. In June of 2019 I noticed one of them not holding its temperature. It would be set at 350 and would actually be 405, or 215. I had a repair tech come out and after trying else we replaced the main brain. This sadly did not fix the issue. Then in August the other oven started doing the same thing. After exhausting every fix the repair technician said that there is nothing else to replace so maybe call Samsung and ask them to do something. After three months of being told they will get back to me with a resolution not once did they contact me back, as promised, until I got cross with them and demanded some kind of answer. Well there out is my little operation! I was told that even one week of use in a commercial setting voids all warranty and that I would have to just get them fixed. HOW!!!! The Samsung repair technician has already tried replacing everything. Never buy Samsung appliances. Just sayin.

Expensive and works like crap. Had technician out a couple of times, my dishes come out awful.

I agree with all other complaints. I have had this dishwasher (Samsung dishwasher DMT800) since October 2010. I have always had problems since the beginning. I had to replace plastic raisers on top rack at least 3 times and another is breaking. It does not clean dishes. I have to use heavy load just to get a little cleaner. Plastic detergent door doesnt always open. I cannot put any dishes close at all. My other dishwasher (in the old home rental) still works great. I wish I still had it. I have tried several different ways to get better cleaning from the dishwasher. I should not have to baby this machine to clean my dishes. I have an OE error now. I purchased it at Lowes and extended warranty. I called on 02/03/13 and cannot look for service until 02/13/2013. Very inconvenient. I actually have shopped for a new one. Does not have rinse, only cycle. I was told by the salesman it did. All I want is a dishwasher you can use rinse only and put dishes in and have clean dishes. Not too much to ask!

RF263BEAESR refrigerator, ice maker bad after 15 months. Repair $400.00. I was hopeful to have found a company I could get a quality product. Not happening.

10 months after purchase contacted Samsung 11 months after purchase. Convection fan quit working. Oven wont reach temperature set for oven for example set for 400 but real temperature is 310. Does not cook properly due to oven problem and when it does cook it cooks unevenly. Cooked a meal and turned off oven. Came back 1/2 hour later, glass top was so hot that I could not put my hand on the glass top. I opened the oven door to cool it off and heat pour out of the oven for about 10 minutes (in pulses) and had to switch off breaker in electrical panel. Every so often when temperatures are not working properly the breaker has to be switched off and then on again to reset everything. Call center people generally dont know what they are talking to. Went through them several times then finally got a repair man to visit us. Had to run him down about 3 weeks later and he didnt remember coming to our house and the parts were not ordered.Back to Call Center, general runaround again. Had to check progress a couple of times online. Got very stupid and uninformed answers from them. Finally bugged them long enough that The Presidents Office called and said they would replace the stove. When I asked approximately how long she couldnt tell me.... 10 days or 2 weeks. Would be couriered to our home from their warehouse.....4 hours away??? 10 days later did a follow up and got an e-mail back: This e-mail is to remind you to return your Samsung NE595R0ABWW/AC/ SN: J0WG7DCC - It has been over 7 days and we still have not received the product. If you already sent your defective unit, please disregard this e-mail. Please be sure to return your set as soon as possible to the following address with the prepaid shipping label we e-mailed you.Never received the e-mail the phantom e-mail with shipping label (Why would I ship the stove out without the replacement being here). I phoned the repair station to where I was suppose to send the stove, it was 1 1/2 hours away and it would go right by one of their other stores only 40 minutes from our home. Next e-mail gave me the 1-800 number to phone again, they would help me. And the circle of denial has begun again. There is no honor here because they have not honored their contract (warranty) with the consumer.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

I appreciate the scale of cooking control with this appliance. Food preparation can easily be controlled to complete an entire hot Meal. If the stove can’t do it youre not reading its description from frying to baking to food dehydration and air frying in the oven.

We bought all new Samsung appliances one year ago. From the beginning the oven(s) would not maintain a consistent temperature. We took out the divider to make it a single oven as someone suggested, but that did not help. Two different service companies came and changed the thermostat and everything else they could to no avail. The last tech said he was sure the company would replace the stove because of the wild fluctuation in oven temperature, but he was wrong. The company said that a 30 degree variation in temperature was within acceptable parameters. I would like to see them bake something edible within their acceptable parameters. We are now stuck with a $3000 lemon.

Purchased this microwave in 2010. Last night my SE error came on. Contacted Samsung today after reading all the reviews and was told there was no warranty on this model or recall and that Samsung was not responsible. I just had to replace my dishwasher that I have only had for 3 years that was a Samsung and also my Samsung refrigerator that is only 5 years old is also having problems. I have never experienced a company that does not stand by their products or their customers. I think everyone should just boycott this crappy company and their crappy products.

Bought Samsung French Door refrigerator about 3 yrs. ago. Ice maker started freezing up and stops making ice unless you pull the bin out and chop ice off the ice maker. Ice cubes freeze at top of ice maker. Leaks water. Had it replaced with a new ice maker, 5 months ago and it does the same thing. Appliance repair said its a typical problem with Samsung and cant guarantee it will fix it to replace it. Spent $300 to replace and it still does the same thing.

I bought a beautiful Samsung refrigerator in July. It has water/ice on the door and a second climate drawer. Laid out perfectly - plenty of storage. In August, we noticed it was leaking water under the filter so we replaced the filter and it didnt improve. We turned off the water to the fridge and the leak continued. We called a repairman, through Samsung, and waited a couple of days for him to come. He diagnosed a broken valve and had to order a replacement part that he thought would take 8-10 days. When I hadnt heard back in 3 weeks, I called the repair company and they said the part was back ordered. They suggested I contact Samsung to get an estimated delivery time. Thus began 6 weeks of me contacting Samsung, spending hours on the phone, asking the same question, repeating the same story to every person I spoke with. Finally, I could stand it no longer and begged to be escalated. I finally found out there was no estimated time - no one knew if this part would ever be available. In the meantime, I have to daily mop up the water that comes out and floods under the produce bins; the second drawer is not usable because the water fills it and freezes. It ruins any food packaging. The water also spills out the drawers onto the floors and my hardwood floors are now damaged. I was escalated to Jaz. What a disappointment. She ignored my calls for days and only finally tried to speak with me when I hit 0 from her voice mail and begged another rep to help me. This lady definitely needs additional training in handling angry customers. She ultimately offered to swap the fridge, a frustrating process because we have a small opening and in your newer model of this fridge, youve added side vents that arent included in the specs and wont fit the opening. We finally came to a solution on October 31 and she 100% guaranteed that the new fridge would arrive on November 14 at the latest. On November 17th, I called at the end of the day to say I still hadnt received the fridge, not that I was surprised at this point. She committed to getting back to me once she found out where it was. She left me a message at noon the following day to say that the fridge was with a local delivery company and she would call back when she had a time estimate. I called again today, November 19, and left another message. Its been almost 3 months since I could use my fridge properly. I still have to mop up the leaking water and theres a whole section of the fridge I cant even put food in, not to mention no ice or water. She did offer me $150 as repayment for food spoilage, but I have not seen hide nor hair of that either. This is the WORST experience Ive ever had with an electronics manufacturer and I still have no idea when it will be resolved.

Updated on 06/08/2021: Ive already spent almost $600 on repairs of my Samsung refrigerator and its only two years old. The ice maker needed to be repaired twice. I bought new appliances to avoid frequent repair costs. If thats what you hope for - AVOID SAMSUNG.Original Review: Ive had my refrigerator for less than a year. It is still under warranty and Samsung is dragging its feet on repairing. My one year warranty is up at the end of October. Theyre just coming up with all kind of excuses and no show repair people. Its already been two weeks. Probably will have to pay for what should have been a warranty repair myself. Stay away from Samsung. They dont back their products.

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

Model RS265TDBP Side by side. Problems with refrigerator evaporator coil freezing over and stopping the circulator fan. This is a very common problem and has reoccurred 4 times since purchased. Dont buy Samsung refrigerators. Do your research.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

There arent enough characters allowed to explain why I would never buy anything Samsung ever again! The latest in a long nightmare of disgust (after the Blu-ray player that scratched circles in our discs and ruined them), is the fridge (RFG297HDRS) that decided to turn itself into a waterfall water feature in our kitchen overnight. Water was streaming rapidly from the ice maker exactly 15 months after purchase. Fortunately (well, maybe not) we got a store extended warranty because, Samsung itself told us good luck and Godspeed. The authorized Samsung repair people from the warranty company changed the ice maker and left. Two hours later and after business hours, the thing started leaking again (not as bad, but pretty bad once it started). Unrelated to Samsung, the morons at Warrantech wont let you put in a new call for service for 24 hours. Insult added to the injury of this regrettable purchase (all electronics and appliances in our new home are Samsung - I loved their monitors from 10 years ago, but that was when they were scrappy upstarts, not bloated Chinese wannabes), lesson learned. My advice is, avoid these and any store-branded warranty, since youll need it and both are total trash!

I have a RFG29 Samsung French Door Refrigerator that is about 7-8 years old and no longer within warranty. We started having ice build up under the large slide-out crisper drawer that hindered getting the drawer to slide out. Called the Samsung US for help and the customer service person said it needed to be level - they explained when the screw down levels in front touched the floor, it was level. Of course that didnt work, so called back on a Thursday and another representative told me how to identify the error code on the control panel - that indicated a freezer evaporator defrost system failure. The rep then set me up with an afternoon service appointment for following Monday, and the service company would contact me to confirm the appointment. Was also told that a flat $120 fee would need to be prepaid.The repair service company called the next day and said their first available appointment time was the following Thursday between 1:00 and 5:00 - said the Samsung Customer service could only give me a preferred time, and not an actual appointment time since the local service company controlled their schedule. Also paid them the $120 fee via credit card.When Thursday afternoon came, I heard nothing and called Samsung Customer Service to find out what was going on. The Customer Service Rep checked and found that the first repair service had transferred the repair ticket to another repair service who quit doing business with Samsung the day before my scheduled service, and my ticket was transferred to a third repair service. The Rep gave me their name and number, and said they should contact me to schedule service. (I did check and found that my credit card had not been charged by the first repair service.) I checked reviews for the third repair service, and saw they were generally bad.I called a non-factory authorized repair service the next day (Friday) who came out that afternoon and immediately told me the problem had a factory service repair kit which they would install for a flat fee (suspect it was cheaper than Samsung) and warranty it for a year (think Samsung authorized service was either 30 or maybe 90 days). They ordered the part, came back the following Monday and installed the factory repair kit, and things seem to work fine. I never heard from the third Samsung authorized repair service.To top it off, I got a call from Samsung US Customer Service who wanted to know where I bought my refrigerator. Further, since Samsung could not provide a service tech, they would give us full credit toward a new replacement refrigerator. However, as my wife said, how are we supposed to shop for a refrigerator under COVID-19 lockdown? I told the Rep that I had the refrigerator repaired, and Samsung could pay the repair bill ($300) - the Rep then informed me since I didnt use an authorized Samsung repair service, Samsung would not pay for the repairs and also that I was no longer eligible for a replacement refrigerator! I politely (not) told her it would be a cold day in hell before I ever had another Samsung product. Subsequently, I received an email from Samsung canceling my repair ticket. At least I found what I consider a very good appliance repair shop locally.

I recently bought a Samsung refrigerator not because I needed a refrigerator, but because my wife wanted a Samsung refrigerator. Immediately after getting the refrigerator it started making an irritating noise. A serviceman was sent out, after calling Samsung twice. The service man said the refrigerator needed replaced. Fast forward to two months later. Samsung never calls you back. Four times after many calls each time Samsung approved an exchange. Four times someone called - the only calls Samsung made, to inform us the exchange was being cancelled. Really? It seems their plan is to wear you down. Now I am in the process of filing a complaint to the BBC and the state of California. Save yourself a ton of grief. Buy an LG.

About two years ago I bought an over the range microwave; SMH9187ST is the model number. Worked well until one day it started making a beeping sound. I went to go investigate it and found the -SE- error. From what I gathered online from different sites, it is a control board issue. It has been a problem since 2009. Here we are in 2014 and they have not fixed the problem with the control boards. Since they do not make the microwave anymore, there is no way to replace the control board. I will only buy Samsung phones. The rest of their products will fall on my deaf ears.

The microwave fan and over the range light go on randomly at all hours of the day. Samsung came and replaced the control panel and it worked for a while, then the same thing is happening. I called and Samsung said the warranty has run out so I would have to pay for the repair. I feel the control panel is a faulty design and since the problem reoccurs there is no sense in replacing it. The TV sound bar shuts off two times a day at random times.

They told me the refrigerator Consumer report best refrigerator. The refrigerator I purchased has been nothing but a piece of junk, almost all my shelves on the door has broken every winter. I have leaks behind the crisper drawer and have to unthaw it. And my ice maker keeps screwing up and has broken the basket because of water leaking all down in it and this is not the first time it has done this. I will never purchase another Samsung refrigerator as long as I live.

Bought a Samsung refrigerator 3.5 years ago. One of their better models paid in excess of 2k. So far every eighteen months it breaks down needing costly repairs. The techs who service Samsung are not big fans of these refrigerators. Many recurring issues with poor design and parts that fail. I for one would never own another Samsung product.

I bought a Samsung French Door Refrigerator in May of 2020 from Home Depot. It was delivered in June of 2020. Just over a year old and its unusable. Temp readings shown on refrigerator are not the actual inside temps. Temps read normal but actual temp inside is 48+ in fridge section and 20+F in freezer. I had to throw out all of my food. Samsung has no tech in my area to look at it. Because of this they refuse to do anything about it. This is a known defect with Samsung refrigerators. They are not honoring the implied warranty. Parts are still under warranty. So without looking at it they are just saying its out of warranty. How do they know what part is causing the issue? It cant be out of warranty if you dont even know the cause. The ice maker seems to be the biggest issue. So now I sit here 2 weeks later with no refrigerator and no option of getting one anytime soon.Prices have almost doubled since I purchased this appliance. Not sure how hard it would even be to even get one with the shortage thats going on. Samsung has done nothing but play games over the last 2 weeks. I was offered nothing. No tech, no refund, and was told to find someone myself to look at it. Yet, if its not a certified Samsung tech I void the parts of the warranty that are left. If they cant find one in my area, how can I?A voicemail left yesterday says theyre trying to get a hold of me to get someone here and today I have a text from the same guy saying theres nothing they can do. So I wonder if it had been within the first year and it malfunctioned, how would a tech have magically appeared? If there isnt one now there couldnt have been 4 months ago either. Theres a class action lawsuit against them at this time. A FB group of 84,000 people complaining. It has made the news in several states. I would say they have a serious problem and theyre in no hurry to do right by their customers.

I purchased a new Samsung microwave/convection oven to mount over my stove about a year and a half ago. Within a month, the touch pad started acting up. Fan and light would come on by themselves. Touch panel would not work. Samsung, via Lowes, was notified, and had the touch pad replaced twice in the next 6 months. The last time, the service technician said that Samsung was aware that particular style of touch panel had a problem in areas where a lot of steam or moisture could be generated. If a microwave over a stove doesnt see a lot of steam, I dont know what will! So, it kept going out. They finally replaced the entire unit about 5 months ago. Now that one is acting up the same way. Wake up in the morning and the stove light and exhaust fan are running on high, and the touch panel is non-responsive. I have to go to the basement and throw the breaker to reset it. This is very aggravating. I am very dissatisfied, and think Samsung should give me a completely new model that works. I will never buy another Samsung microwave oven.

I was cooking dinner on the cooktop. I looked down and saw that the front glass of the oven door was completely shattered. One front element on the top was on medium heat as I made dinner. I had not used the oven in several days. I had not banged or even touched the oven door. Is it still safe to use the cooktop? We immediately went to the electrical box and shut off the breaker as we didnt know what had caused the glass to break when there wasnt any heat in the oven. We have called Sears and they will send out a repairman sometime in the next 24 to 48 hours. In the meantime I am without a stove and will have to use the microwave or barbecue to prepare meals.

My ref has freezing up issues that cause a lot of problems and the need to manually defrost the refrigerator often makes me not want to ever buy a Samsung refrigerator again.

Water constantly leaks and pools under vegetable drawers. We must chip ice away every few days so that food doesnt freeze. This fridge has the ice maker and water/ice dispenser on door. We turned off the ice maker and disconnected the water thinking it would stop the water leaking but it did not. Ice maker worked great but the water leak is ridiculous. We will never purchase another Samsung refrigerator again.

The ice maker wont shut off even when the dispenser pad is not engaged. It keeps cranking out ice which fills the dispenser and then backs up all over the fridge. When you open the freezer door, ice then spills out all over the floor, etc. What a mess. Has anyone else experienced this? Model #RS261MDRS, purchased from Lowes on 8/3/2011. I will never buy another Samsung!

Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and dryer 8 months ago. Since then have had the refrigerator ice maker freeze up about every 2 weeks. The fridge has been repaired with ice maker replaced 4 times. Now the washing machine has an error code that Samsung cannot find anyone to fix. Samsung does not offer refunds even though their appliances are junk but does offer replacements. (Oh yay) Samsung guaranteed delivery/replacement in 10 days. This is day 12 with no communication from Samsung. Many hours spent on the phone with Samsung, 4 service trips for the ice maker and now a guaranteed time frame on a replacement that did not happen. Samsung does not care about its customers and sells expensive appliances they do not support. Stay away from these and all Samsung appliances!

I replaced 15-year old Sears Kenmore appliances with what I believed to be top of the line Samsung appliances. Boy, did I learn a lesson. Problem number 1: the oven dead shorted a heating element. We had a service man out for the repair. He didn’t have the parts. Evidently, Samsung replacement parts are not well stocked or easy to get. We made our own repairs. Problem number 2: the refrigerator ($2700 French door, freezer below) started leaking water under the deli tray and freezing. This appliance has a service plan and the service tech was contacted. It took two weeks to get the part, which was shipped in to our house from California. He made the repairs. The problem was solved for a while.Six months later there is water in the same location. Problem number 3: microwave door handle broke off at the mount. Cheap plastic connection between metal and plastic. Then the key pad started dead shorting and shutting down the breaker. The problem only occurs when you set time and run machine. It doesn’t occur when the preset buttons are utilized. Samsung appliances all less than 2 years old all have problems. The replacement parts are scarce to find except online. All the service techs I spoke with spoke very poorly about Samsung appliances in general. I am completely done with Samsung forever. I just had to replace our 15-year old Kenmore dishwasher. I didn’t even consider Samsung even though it would match our other appliances. I am only going to buy American made appliances in the future. They may not be as high tech or fancy looking, but they work and last and you can get replacement parts. 3 Samsung appliances, 3 bad experiences, 3 strikes--you’re out.

3 years ago I bought a Samsung refrigerator. It was the worst investment I ever made. I wanted to buy something that would last me a while. I ended up spending almost $3000 and ended up with junk. The refrigerator worked okay for the first year after that it stopped working at least 6 times. I am so disgusted with Samsung. If I had the resources I would ship it back to their headquarters. Under no circumstance should Samsung be able to get away with manufacturing such a faulty product and not be responsible for the way it performs. The fan went out 4 times already and it is not even 3 years old.

I purchased the Samsung dishwasher model DMR78AHS at Lowes in May 2010. Also, I reluctantly bought the extended warranty program, but in hindsight, Im glad I did. After about a year, we started hearing a slight grinding noise. I called service and they determined that all (12) of the plastic basket clips had broken off and lodged in the motor (impeller). The service tech had to disconnect the unit, pull it out, and turn it over to remove all of the plastic tabs. Luckily, the impeller was not damaged. The tech said that this is a very common problem with Samsung dishwashers. He installed new basket clips, supposedly made out of stronger plastic, but I seriously doubt it. I am very disappointed in Samsung kitchen appliances and will not purchase from them again.

I try to be a responsible informed consumer before making a pricey purchase. I took the plunge and bought a Samsung refrigerator Model #RS261MDBP 05/2014. The first refrigerator delivered had a golf ball size dint on front right door. Immediately delivery company informed Samsung and the refrigerator was replaced approximately a week later. My grown children were home at time of delivery while I was out of town caring for sick family member. I came home a month afterwards and noticed three dints on right door as if someone placed and replaced their hands there to push refrigerator in place. I also noticed the ice maker wasnt making much ice. I read the troubleshooting section of manual and made adjustments of temperature and rearranged food in freezer. At this time condensation was accumulating in freezer and food in fridge was spoiling. Once again I adjusted temperatures to no avail. I contacted Samsung which a repair company came out and said that model came off assembly with the issues I was having due to some faulty parts. Little over six weeks later the same problems started all over again. Another company came and fixed a totally different problem. Two weeks later ice maker still wasnt producing ice properly, milk spoiled, and condensation started accumulating in freezer again. Samsung was informed of all the issues Ive had since receiving their product. Eventually after many phone calls, emails with proof of purchase and pictures they agreed to a partial reimbursement, deducting 10% per month after 1 year ownership. My very first new refrigerator and it was heartbreaking. I will not buy another Samsung appliance.

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

Samsung is stalling on my repair/replacement request until I pass the manufacturer warranty. I contacted Samsung several times requesting that they either service or replace my refrigerator. The refrigerator is constantly leaking in the drawers, the freezer and the floors and does not cool well at the recommended temperature. The representative transferred me to an incorrect service department. Second time around, they kept me for 1.5 hours and claimed they can’t find the serial number to match the model and asked me to send them a copy- I did. Still no feedback or contact from Samsung or its service dept. The company is ignoring the American consumer! There is so many consumer complaints about Samsung refrigerators having the same issues as I report. These are not small ticket items. It is about time for Samsung to own up to its bad products and recall these refrigerators. My old refrigerator by a different manufacturer lasted 50 years. The Samsung refrigerators did not last 6 months. It is time for Consumers Affairs and the Attorney General to order Samsung to recall its products and to reimburse its consumers for every refrigerator with problems. It is time for Consumer Affairs and the Attorney General to prohibit Samsung from selling its refrigerators in the US! Thank you.

Reviews of product led me to purchase. I like how big the oven is too. Lots of room underneath the oven too. Has easy clean stove top. The price of this stove/range was well worth the money spent. I’ve bought Samsung product in past and they stand. Y their product.

I bought without noticing the reviews Samsung model refrigerator W815217960 on JAN 9th 2018 through online. It came to Home as a serious dent at front door. The person who bring there shows it and I said, No way”. They took it back somewhere and rescheduled 17th? 18th? And 19th? No show up till this time. My guess they are planning to give me the same refrigerator with minor repair or replacing. Because I saw my online account shows item is delivered. I am lucky to say I dont lose my money for buying these type of scrap product. Finally I understand this is not the Home Depot mistakes. In our circle lot of smart people are living to looking into our pocket. So very careful. Before buying something go through reviews.

We too should have done better homework before purchasing a Samsung refrigerator. We purchased this model after a kitchen remodel project almost 4 years ago; what a mistake. It has been a nightmare owning this refrigerator. We have gone through 3 technicians from the same repair company and am currently writing this review waiting for the 4th tech. to show. Every tech. so far has confirmed the same problem each time; icing up around the fan blade area causing terrible loud noises until the fan seizes up and stops; causing the fridge section to not cool anymore. We have given up with the ice maker not working sometimes and just use bagged ice now. Like others seem to be facing; Samsung seems to refuse there could be an engineering problem with their product. We are planning on looking for a new (non Samsung) product after this 4th technician de-ices the fridge again. Samsung has not just yet figured out how to make a long lasting cooling unit; or maybe they dont want to?

I bought Samsung dishwasher, Model# DWF600UTW/AA. While still it is under warranty service, there was a problem with run ending in the middle and light started flashing. I called for service. The service person pulled out the dishwasher, and pushed it back very hard. When he left, I started the run, and dishwasher leaked all over and water puddled in the basement. There was not just the damage in the basement, but I had to re-install the dishwasher again with my own money. I never had leak before, the service person caused it, and Samsung doesnt want to pay the damages. The standard answer is, warranty is on the equipment parts and not the installation. Although their service person caused it! Another thing, if there is a damage-claim, Samsung transfers you to corporate affairs. They make you wait on the phone for hours! I strongly will advice anyone, not to buy their equipment, because if something goes wrong, this company doesnt take the responsibility. Neither they have a good warranty service.

I purchased a Samsung refrigerator side by side 5 years ago & my warranty ran out. I had a lot going on here like a tornado and a lot of stress. Im very disappointed in this appliance. Only problems. Fix the ice maker and now the problem is water underneath and ice building up on floor of freezer. And no yesterday my refrigerator part isnt working and now I have to call someone ASAP before my food spoils. My last fridge lasted 10 years I went with Samsung because I heard good things and it wasnt cheap at all!!! Now its going to cost a lot to repair and have someone come and check it out! After this fridge I dont think I will buy another product again. I called shortly after my warranty ended and they said they couldnt help me. I would have to pay. Just ridiculous, in 5 years, so not happy!!!

Purchased stove fridge and microwave in black stainless. Always buy extended warranty. Less than 6 months minimal use (I dont even have my countertops yet! And black stainless is peeling off!! I was shocked. I thought it was the protective plastic, instead I learned that BLACK STAINLESS is actually just a BLACK FILM over regular Stainless! It is just a film! This is a shocking consumer fraud. Lowes should stop selling this!!! How many more people have to suffer?

Im 65 years old. Ive owned a home since I was 19 years old. Ive had experience with most if not all of the major brands over the course of time. In 2016 we purchased a Samsung Kitchen suite of Black Stainless steel appliances. We have had calls on every appliance except the microwave. The stove fried the electronics the very first time we used the self cleaning oven function. It currently sits with most the digital readout gone. The refrigerator is the worst of all of them. The ice maker freezes up about every 6 weeks, and the refrigerator itself freezes up needing complete unplug defrost every 5-6 months minimum. The dishwasher was super quiet for about a year then started making noise. Repairman says its the pump... I can replace it for $275 and it will do the same thing in about a year. If it were me Id wait for it to quit working all together. You couldnt give me another set of Samsung kitchen appliances. I wouldnt waste my time removing the Samsung junk I own to replace with more junk. Never buy appliances because theyre the only ones with the color you like!

Within 4 months, Samsung Dishwasher was showing LE code and making weird loud noises. Several calls and 3 service visits later, the company said they cant take the unit out so they cant check or repair it. It is a shame that I get no response from a company like Samsung. Never buy an appliance from Samsung again, only because their customer service is useless!

We purchased our Samsung RFG297AAWP French door refrigerator in June of 2009. When it was delivered and hooked up the freezer did not work. Three days later a new box was delivered and hooked up. About 2 years later the ice maker quit working and we discovered ice build up under the large deli drawer. We gave up on the ice maker because we knew that was a problem with a lot of refrigerators and started making ice in. We had a plumber come out and put a cutoff in the line to stop the water. He used a piercing type of cut off which did not work so still had water. Last week the freezer quit and we lost all the food. We had a repairman come out (Samsung recommended). He was quite good and only charged $40.00 but the bad news is that there are several computer boards on the back and after some research he found that other repair people had gone through the board changing and the freezer still did not work. We would have been out that expense and still no freezer. He would have changed out the boards for us but we still would have had the water problem in the fridge. It was 6 years old, and it was his belief that we had a blockage in the refrigerant in the freezer evaporator. The compressor was working fine for the evaporator for the refrigerator. Our last refrigerator was 10 years old, 6 years ago, and it is still going strong in my sisters basement where they use it to freeze their garden produce. I ordered a new refrigerator yesterday, not a Samsung and truly would not recommend Samsung refrigerators to anyone. I really cant believe that they are a refrigerator that is pushed by Best Buy, Lowes, Home Depot, etc.

Ever since I got the Samsung dishwasher its been a complete nightmare. The dishes dont clean well at all. My old dishwasher that is over 15 years old that cleans way better. It sucks completely. I called in and all they did is a reboot. It didnt do nothing at all. It still kept cleaning terribly. Then a couple weeks later it stopped working and start making weird sounds. I put in a request to have them look at it since I was still underneath the one-year warranty and they said I would give a call back in 24 hours. I never heard anything for about 72 hours and when I call back to find out why I have not got a call they said somebody cancelled my order? Wow. I was so pissed off. Ive been waiting this whole time to find out that some rep has cancel my order. Then they told me that I can call the number if Id like but I still have to wait another 24 hours for someone to call me again. Its been a nightmare. I doubt theyre going to do anything because its been already a terrible experience.

What hasnt gone wrong. The latest problem is the handle on the freezer drawer. It keeps coming off. There are two bolts that screw into the freezer drawer that the handle attaches to. The problem is, the refrigerator has a latent known defect in which the threaded piece inside the drawer the bolt screws into breaks off inside the drawer. This is clearly a latent defect with the manufacturing of the product. Samsung considers this a cosmetic issue. Huhhhh, they would not honor the repair and wanted me to purchase another warranty. We have had many other issues like the ice machine, water filter and so on. I am so done with Samsung – a crappy product, bad service. Dont buy.

Samsung is the worst company I’ve ever dealt with the worst customer service. I bought a refrigerator with an icemaker a year and a half ago. It is never worked. They told me it’s not their problem. They will not stand behind it. They are the rudest nastiest people I’ve ever dealt with. Please please please do not buy Samsung products. So now I’m stuck with a refrigerator that has an icemaker that has never worked, will not work, cannot be fixed and they will do nothing zero about it. It is not a shocker that there’s a big lawsuit about them with their refrigerator icemakers.

Will never buy a product made by Samsung ever again. Purchased a fridge 4 years ago and had problems 2 months outside the warranty period. Called Samsung customer service. Was told that we would have to bear the cost ourselves. They will notify the technician and he will call us the same day. 3 days later no contact. Spoke with Samsung again... useless. Fan iced up and fridge stopped being cooled so all food went bad. The technician (we found ourselves) that serviced it said it was a design flaw and he had seen a lot of these problems in Samsung fridges. Samsung have no idea of customer service. Today our fridge finally died - both fridge and freezer too warm. Went out today and had to buy another fridge/freezer..... WILL NEVER RECOMMEND OR EVER BUY SAMSUNG PRODUCTS AGAIN.

Purchased 05/06/11, model RF217ACPN. Water started pooling in the vegetable drawers and bottom of fridge. I called Samsung and Best Buy and they said sorry you should have purchased the extended warranty as it was over a year that I had the problem. I finally called a repairman on 9/3/13 and he said he knew exactly what was wrong as he worked on that problem with Samsung refrigerators all the time. He came out and readjusted the drip tab and said the lines freeze up all the time. Now the same thing is happening again. I feel there should be a recall on these. Tried to email Samsung and it just wont fill in the required blanks. Dont buy Samsung!!!

Samsung SR2545 refrigerator - In the last two months, we are getting pieces of ripped hose inside our cups when dispensing ice. We have checked all hoses, removed ice dispenser and searched everywhere for this line/hose thats tearing and falling into our cups. Help!

Love everything about this refrigerator. Plenty of shelf space in the fridge part. The freezer has two levels which helps because I make homemade soups and freeze them with vegetables grown in my garden. The white finish cleans easily. Separate temps for freezer and refrigerator works great. Price was very affordable.

Purchased from Best Buy in 2016. Never been entirely happy. Water leaks down door from water dispenser and ice maker freezes up constantly. After googling, see this is a known issue with this product.

The ice maker failed at 18 months and has been replaced 3 times and still does not work. The door dispenser drips water all day and runs down the front of the lower 2 doors. Often the refrigerator is only 45 degrees but the door temp says everything is ok at 34! There is no customer service! All they do is deny the defect that is well documented in their service bulletins from 2007.

We purchased our freezer on the bottom refrigerator on April 2013. In November 2014, we noticed hairline cracks beginning in the door bins. By January, one bin lost its front and cracked almost the whole way across. Also, having cleaned it out after the New Year, we noticed cracks in two more bins. Now my call to customer service, Maam, do you consider this normal wear and tear? WHAT! 19 months old means cracked and broken shelving. Well we can send you to customer service. He thought it would be a good idea if I purchased the 3 bins from parts he will give me the number. NO I would not like to purchase new bins every 19 months. Well we will give you a ONE-TIME-only replacement. Oh yeah, the same exact bins. They have NOT been revamped, they never heard of this problem before. DO NOT PURCHASE SAMSUNG.

I am writing this just so other consumers can make an informed decision. I bought this french door refrigerator at a cost of over 1500 dollars Cdn (28.5 inch) expecting a fridge for at least five to ten years... Within a year the bottom shelf cracked and crispers couldnt be used. Within the next year two of the shelves in door cracked and are useless. Replacement costs are prohibitive. The plastic fittings are literally falling apart and not warrantied. I have an expensive fridge that requires duct tape to keep shelving together. Did I get a lemon? Dont know but at two years old, the fridge looks like a write-off.

My Samsung refrigerator ice maker is leaking and icing up. I had an appliance repair company look at the problem and was informed that the repair would require the replacement of the ice maker, auger motor kit and clip pack. The parts totaled $497.39, plus $165 labor along with $39.07 tax, total $686.46. The repairman gave me all the part replacement information and recommended that I contact Samsung Customer service since the problem I am having is common for this model, RF28HMEDBSR/AA. The customer service rep looked up the serial number and said that the ref is three years old and that the ice maker is only under warranty for one year. I said, You mean that Samsung believes that the ice maker should only last one year plus and the ref and freezer should last five years. He stated that he could do nothing because that is the Samsung policy. My recommendation is DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

I will likely never purchase Samsung home appliances as they have been unreliable, service technicians do not recommend, and my dealings with the manufacturer have been severely delayed, unresponsive, and unhelpful. I purchased my home 3 years ago in which the investor renovated inclusive of purchasing new home appliances. In 2020 my fridge went out, within the warranty timeframe. For 4 weeks, Samsung could not get a tech to come and service my refrigerator so they decided to provide me with a refund. I was never verbally informed by the manager to keep my fridge. I sent in my documentation and was told after my fridge was hauled away that I was supposed to keep the fridge. Customer support has been horrible, for months Ive tried resolving this issue. Samsung is not honoring the refund and I am out a grand as I replaced the appliance out of my personal funds. Ill never buy Samsung and will definitely tell my networks and other real estate constituents to stay away from these home appliances.

At the moment, our house is fully stocked with Samsung stainless steel appliances from top to bottom. Dishwasher, microwave, freerange oven, refrigerator, TVs, etc. You name it, we bought into the Samsung brand due to the tech features and the sleek designs, but we regret every single decision we made when buying the Samsung brand. Never have we ever had such an awful experience with EVERY single product from a single brand than with Samsung. Ill keep this review narrowed in focus to just the Samsung freerange oven, but I do want to provide some details around the numerous and frequent issues weve had with every other Samsung appliance we own.First off, some background, we usually buy our appliances from Lowes due to the proximity to our home and the frequent sales they offer. We started to renovate our house a few years ago and began purchasing new appliances at that time. From the start we had problems. First, we purchased a new Samsung waterwall dishwasher and within the first year, we had to repair a plastic motor part that drained water after the wash cycle. We decided to not purchase the Lowes warranty at the time (regrettably) and I was forced to watch a YouTube video of a guy taking the motor apart and using epoxy to repair a cheapo plastic part that was seemingly critical to the machines functionality. Next up was the Samsung microwave, which after 6 months had the motherboard supporting the dials blow out. It literally just stopped working, without warning or without an obvious cause. Luckily, this was within warranty and a new board was mailed to us, which solved the problem. Fast forward 3 years (which seems to be the magic timeframe for ALL Samsung appliances to crap out), were now having the exact same issue. So, outside of warranty, we need to figure out whether to fix or replace this crappy Samsung microwave. Next up we have the Samsung smart 55 LED TV. We bought this at Best Buy on a Black Friday deal 3 years ago and it was great...until it wasnt. No warning, it worked one day and then it didnt. Looked up all the DIY fixes and replaced the power board, no luck. It was JUST outside warranty and we know face the decision to pay more to fix it or just change to a new, different brand, TV. UGH!Now, to the Samsung freerange oven. To start, we are very, VERY, fortunate to not have had our house burn to the ground due to this incredibly dangerous and absolutely awful appliance from catching fire....TWICE! Some details, again, we bought our Samsung freerange range oven, Model NE597R0ABSR/AA, Serial Number J0V27DCC501158V, from Lowes back in 2019. We had a very old oven that just wasnt cutting it and we did quite a bit of research before purchasing this oven. We felt at the time that Samsung had very good reviews, despite some of their newer lines of appliances being out for a short period of time. We take the plunge and the experience of having it delivered and installed was great. Not more than 2 years of having the oven we had our first of two awful experiences with the oven. I cook for a family of 6 about 5-6 times a week, using 3 of the 4 range top burners and the oven at the same time. Thats a lot of cooking on a regular basis, so when we were simply cooking on 2 burners without using the oven and we saw FLAMES coming from the back of the oven, we were blown away. And terrified! We immediately turned the burner, got the fire extinguisher ready and shut off the main breaker to the kitchen. The flames subsided but the smoke was still billowing out of the back of the oven and the fire detectors went crazy. As we pulled the oven out from the wall (and took off the food, which eventually spoiled) we could see where the smoke was coming from. We unplugged the oven and took off the panel and the entire motherboard was melted....it was like someone doused it with gasoline and set it on fire. Our oven was ruined and the wall behind the oven was charred. Long story short, we filed a claim with Samsung and despite our oven being out of warranty for just a few months, they sent out techs (who didnt speak English) to replace the motherboard and it worked once again. We were pretty shaken from the experience and were hesitant using the oven or range with any level of intensity, but over time we began to use it normally. Not 10 months later, we were making dinner just like we always did (the night before Thanksgiving, nonetheless) and THE SAME THING HAPPENED, but on a different place on the the oven. We heard a POP, and the back of the oven started smoking and there were flames. Then the oven shut off. Once again, we turned off the oven, we pulled it out, we unplugged it, we removed the back panels and IT MELTED THE GODDAMN WIRES!This was the last straw. Samsung appliances have been nothing but an absolute disaster and even with warranties, they seem to stop working/break/catch fire/etc just days or weeks or months past the warranty timeframes. Samsung makes appliances and products that look great, but my god they are absolute trash. We are now in the process of replacing every Samsung product in our house to prevent a disaster in our home. Do your research, buy what you can afford, but please, do not buy Samsung. Its garbage.

Samsung dishwasher purchased just over a year ago to replace a dishwasher that we had for over 14 years. The Samsung dishwasher never did work properly. After numerous in-house service calls, replacement of the electrical board and very difficult to understand foreign tech advisors the dishwasher still did not work properly. Now, just having called again Samsung informed me that the washer is now out of warranty. Samsung? Never ever again.

I am so sorry I bought all new Samsung kitchen appliances in May of 2017. Just talking about the refrigerator here, the ice maker was repaired twice during the first year it was under warranty and it still freezes up on a monthly basis. This morning when I went to get a glass of water... nothing came out! UGH!

Frost on the inside of the refrigerator twice in the past year and a half - had repaired-twice plastic hose leaked-once repaired. Second time had just put in a new kitchen floor and it leaked again causing mold under the floor and had to replace floor-very expensive. Glad insurance covered the floor-would never buy another one of these refrigerators. Nothing but problems - I wanted the ice maker - that doesnt work either. Waiting to get enough money to get a different one!!

This is the worst dishwasher I have ever owned. Black mold looking spots are in my dishes. Samsung sent out a new part and that did not work. Four Service calls since new, and still black spots. I have to wash my dishes by hand. Best Buy said Samsung would not replace. It was expensive and is now 2 years old.

These are NOT good refrigerators. Have owned a French door Samsung for about 8 years now... Bought it at Lowes for a big price. Had trouble with the drain freezing up and leaking water all over the place, which luckily I was able to fix myself after much research. Now the circuit board is malfunctioning... Beeps constantly, and freezes your stuff in the fridge section... I have tried everything but calling a repairman... Pure unadulterated crap for the price paid. Im gonna toss it and call myself very lucky to be rid of it. Get yourself a GE or Whirlpool is my advice... Anything but this!

Bought this fridge in April 2016 had ice maker replaced November 2016. Ice maker sheet if ice could not use was replaced. Now April 2017 ice maker iced over. Call again for service was told my warranty was expired but they would give me extension to have it replaced again. I called April 17 for service. They set the appointment for 4-28. They text me the name of company ticket number and phone number. Well of course no one showed up or called. I called Samsung repair service, was told the service center cancelled my appointment after I took the day off work. Well anyone that has dealt with Samsung knows they make you so mad you end up hanging up on them. So now to file a complaint with the BBB. As Ive seen all the complaints they cant do anything about it. Samsung should not be allowed to sell this junk.

We purchased this dishwasher as part of a package deal at Home Depot. We have had serious mold issues with this machine. Now it has an error message, water overload, that on further review, is a known problem with this machine. I have contacted Samsung thru their Facebook site, and was basically told We are sorry about your frustrations. They refuse to replace or repair this machine. I would like to see who all would like to get involved with a class action law suit. This product is a serious piece of junk, and the company refuses to do anything about it.

Got fridge delivered and moved it in two weeks later due to remodel. No ice. Called service center again and again and each time given instructions on resetting the thing. Nothing. Then finally got service ticket and supposed to get call. No call. Called Samsung back. Said allow 48 hours for the call. 72 hours - no call. Still waiting on call. Samsung confirms ticket number and contact information. Service people on the phone treat you like an idiot. One guaranteed me that changing the temperature on the ice maker would solve the problem. Another told me the wires on top of the door hinges were the problem. Reset the icemaker about ten times. Water in the door is fine. Another one said it was not getting water. There is only one water supply line. Another said maybe the unit is not level. What bull that was. Nothing works.

After less than three years our Samsung Refrigeration top has slowly gotten warmer and warmer. Samsung Phone support said level the refrigerator and that may fix it. Well that was way off. Didnt purchase the warranty, a big mistake. Samsung brand is Mud for me. The Technician said he is seeing many Samsung Refrigerators with this defrost thermostat issue. These Samsung refrigerators should be on re-call for this obvious defect. Do not buy Samsung!

I purchased a Samsung Dishwasher DW7933LRABB and have nothing but horrible experiences with its poor cleaning results. I have had no less than 8 service calls for this machine. Each time a service repair agent replaced a part or parts saying it will resolve the poor results. It is nothing but a piece of junk, and I am being nice as this review would be flagged. I might as well eat off the dirty dishes as they are cleaner than after running them through this dishwasher. Samsung has done nothing for me as they say it is a extended service contract issue, not theirs. The issue is they make horrible products. If you are thinking of buying any Samsung product DONT DO IT as you will be writing a review like mine. Samsung has lost a customer and I will tell everyone I know not to buy or do business with this company ever!

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isnt even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldnt recommend it.

This refrigerator was the most expensive in the store, but I thought it would be the best and it is the absolute worst. For $3,500, you would think you would not have to defrost the area of the ice maker. It works like the cheapest brand in the store. It doesnt give you ice cubes, just pieces of ice that go flying everywhere. Ice gets built up and clogs the ice maker and you have to take an ice pick to remove it or it wont make any ice. I absolutely hate it and Im stuck with it for a good long time.

My 1 year old Samsung refrigerators ice maker is broken and leaks all the time. I’m getting that part replaced but I have Read many other people’s complaints and it seems they have to get it replaced over and over again. I’m not looking forward to this. I would prefer a brand new refrigerator with no issues!

We purchased this on 8/14/16. Oct 20, 2017. Its completely useless. Lasted 14 months. I have been without a refrigerator for 24 days. Still have two weeks to wait for a part. (38 days total) In the meantime I have a refrigerator with black mold. I have been contacting Home Depot about a refund. Its a NO! I asked for a small loaner. My local Home Depot says NO. I am a very dissatisfied customer. I would give it a zero not a one star. I am on a waitlist to be repaired. This is unacceptable. I want a refund.

Within the past 2 years, I had technicians came to my house to service this fridge 3 times! Each time it costed me $250! The coil in the back panel simply froze up and cause the fan to stop spinning! And the temperature drops! I cant believe I did not do enough research before getting this fridge. Please avoid buying anything from Samsung! They are not responsible for their issues and there is a class action lawsuit currently going on with them.

I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.

Do not buy Samsung inverter refrigerators. Third class after sales service once you complete 1 year warranty. Buy it keeping in mind you are buying it for one year use for any problems after one year the service representative will disown it.

My new Samsung dishwasher model# DW80M2020US looks nice but the heating element is defective. Doesnt heat the wash or rinse water and doesnt dry the dishes. Doesnt clean the dishes as well as my 10-year-old dishwasher did, even in its 10th year. How can a brand new dishwasher be so inferior!?!

Our Samsung refrigerator leaked from year 2 on. Had a Samsung recommended repairman come out 3 times and cost us $600 and still wasn’t fixed. Wouldn’t recommend a Samsung refrigerator. Will not replace the current refrigerator with a Samsung. Will get either a Whirlpool or KitchenAid.

I purchased a new Samsung side by side refrigerator freezer with ice maker in 2016. I have had a service technician come out to fix it 3 times. The first time the freezer wouldnt work. Come to find out it was frozen up. A temp control issue. After that got fixed a few months later the ice maker stopped working, now last but most definitely not least I found out today that the compressor is bad and I paid extra money for it good product and boy was I mistaken. DONT THROW AWAY YOUR MONEY! If you want to throw money away buy one of these terrible pieces of junk. I am sorely dissatisfied with the product and their willingness to fix the problems. Read some reviews from others and youll see. Buy about any other brand and youd be better off than me.

I purchased a French door with freezer on bottom; within a few months, the right side handle came off. I called Samsung and was told they would send me a new handle; never received a handle. Now, in the last few days, the left side handle’s paint is peeling, like it’s been repainted. I will never buy anything Samsung again, especially after seeing all the bad reviews.

This dishwasher is only average. It could be doing a better job like some of the other models. Whirlpool makes a great dishwasher and I have had good results.

Not sure which model I have as the user manual is for all three, but after reading the reviews I guess it doesnt matter much. We bought the dishwasher, along with a suite of Samsung appliances, refrigerator (one service call that took over a month and three visits to fix), microwave, stove and the wall of water dishwasher slightly more than a year ago. Well I know why they call it a wall of water, as that is what you will find on your floor! Weve had two service calls at a cost of $160 on the dishwasher and now, based on the horrendous number of reviews and stories have decided that putting more money in it is foolish. The Samsung dishwasher is the most expensive dishwasher weve ever owned and proves that old saying you get what you pay for is dead wrong.

This unit is very easy to operate. The stove top cleans easily if maintained properly per instructions. The oven temp is accurate. Very attractive when set in place. The stove top burners are great. They vary in size for any sized pan or skillet.

This is a French door refrigerator, with a bottom freezer (and a drawer within a drawer), plus a middle drawer thats perfect for snacks or things you want often. Water and ice are in the door and the water filter is at waist level for easy changing. I think the refrigerator was thoughtfully designed to serve almost any need for food storage, easy access and easy cleaning. The only thing I might change is the amount of ice that this fridge makes, but that is a trade off for the slim design of the ice maker, allowing more door storage. I love this refrigerator! Whats not to like?!

I would like to report a flaw in the design of the French Door refrigerator with bottom freezer drawer-model number RF260BEAESP/AA. The ice maker allows ice to exit the rear of the unit when the freezer drawer is pulled open for removal of frozen food or for ice removal. The ice then is deposited on the freezer floor.This not only wastes ice, it creates a collection of ice cubes which eventually inhibit the secure closing of the freezer drawer. Eventually, the incomplete seal of the closure allows frost to build up on the contents of the freezer. I would hope that Samsung redesigns the ice maker and its location within the freezer drawer.

SE display on control panel - Model SMH9207ST - 2 years and 8 months after installation, the SE display started to appear. Turning power off-on, sometimes would start it going again for only a few days. Unfortunately, this action is not working any longer. Have contacted Samsung and according to them, there are no complaints on this model (I found numerous) and since its over one year old, well have to pay for any repair. Since this is an over the range model, built in my remodeled kitchen, Im stuck with this piece of crap! To make matters worse, we are also experiencing problems with their refrigerator (purchased at the same time as the microwave) and their Smart TV, purchased in July 2012. DEFINITELY NO MORE SAMSUNG PRODUCTS IN MY HOME!

I have a Samsung oven that should be recalled due to fire hazard. I guess Samsung is waiting for people to die house fires before they do anything about it. Money or profits should not be more important than lives.

I purchased a Samsung refrigerator in July of last year. When it came home and got set up the next day it started chiming!! I called to have it repaired which took almost a week for tech to come and was told the sensor in door was bad. The chiming has started again and its not dispensing water or ice so Im back to buying water until this can be fixed. I went to store to complain and was told Samsung refrigerators have no Warranty at all.. I am so so disappointed with Samsung and would not recommend anyone purchasing them!!!

We bought a Samsung dishwasher about 4 years ago. Thankfully we also purchased the 5 year warranty. About 3 months ago it started acting up, wouldnt finish the wash cycle. The repairman replaced the sensors, one of them twice. Then he replaced the whole pump assembly unit. He ran the dishwasher while he was here, everything was fine. The next time we ran it, water leaked out of the pump assembly and ruined my laminate flooring. They ordered another pump assembly and installed it a few days ago. It ran through a cycle no problem. Last night the pump kicked on, opened the door and the pump still ran. Held the power button down, it turned off then right back on. Had to flip the breaker to turn it off. Took a week and a second call to hear back from someone on the damaged floor. Still no resolution for the non working dishwasher or damaged floor.

I bought my RSG257AARS side by side refrigerator 4 years ago. Everything was great with it until the compressor stopped working properly and all the coolant leaked. When I called an appliance repair shop they told me that Samsung only lets people who are trained by Samsung repair their fridges. She was very nice and told me where to go to find someone in our service area. Here in the DC/VA/MD area I could initially only find 3 people who would work on my fridge and it took me a week and a half to get an appointment. I lost EVERYTHING in my fridge and freezer. Then, they charged by $300.00 for a visit! Now, less than 90 days later (and the part was only good for 60-day warranty) I am having the SAME problem and now have to call a separate appliance repair place to come fix it, AGAIN! I will NEVER EVER buy another Samsung appliance in my life. The Samsung Customer Service department gives me the runaround. DO NOT BUY A SAMSUNG Appliance. Even if its the cheapest price and you THINK you are getting a good deal. Go with any other brand and save yourself the headaches.

Returned home after 3 hour absence to find my 3 year old Samsung microwave baking a non existent potato. The menu was flashing baking potato. I have no idea how long it was on and turning it off & on twice did not help. I ended up shutting down the fuse on the circuit board. Repairs totaled $175. Totally unacceptable. I am elderly and live alone so no question of excessive use. I wish I had seen this review forum first and I would not have repaired it at all. Very unhappy...

Had the Samsung microwave for three years and this is the second time it quit working. First time the plastic latch broke on the door (fixed it with a paper clip attachment inside the door) till the parts came. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

We bought a Samsung RS275 side by side refrigerator in March 2010. From the start, the ice maker was completely inadequate and could not keep up with a family of four. In July 2011 water started accumulating in the bottom of the refrigerator and freezing the lower vegetable bin. We found that the defroster drain hole was freezing closed with ice, thereby not allowing the defroster to drain properly, hence it ended up on the floor of the refrigerator. I managed to extend a piece of copper wire into the hole (it was heated from the defroster heating coil) and that solved the problem for a couple of years. Keeping the hole open. The problem reappeared in the Spring of 2014 and weve been trying to fix it ever since. Also, the water dispenser line continues to freeze. I will never buy another Samsung refrigerator.

I have had my refrigerator for 3 years and the very first year the shelves cracked so I ordered new ones and now the new ones are cracking.

I bought a gas range model NX58M94205 17 months ago, first the knobs are very sensitive and and on new years eve I barely touched the knob with my body and it turn on and my bread holder got on fire. Now I got a code symbol C-F0 and the oven only goes to 175 degrees and the code comebacks again. I follow the book instructions but nothing works. I can not believe that Samsung is selling appliances that last less than 2 years.

I have had to get the stove repaired twice, dishwasher once and the refrigerator has practically all the shelves cracked or broken. We bought all these appliances from Lowes In 2017. My wife and are over 65 and live alone so these are not abused, do not buy Samsung, maybe TVs.