We registered a complaint regarding our fridge which we bought just about one and half years ago... The complaint was done on the 4th of June and this is the 8th of June today, and still the problem is not solved. Today we called the service center for four times. Every time we are told that your problem is on priority and will be solved soon... In the evening, a senior executive told us that it is 7 oclock and this time no one can come... and we are told to wait till the coming Monday that is the 10th of June... So we are so disappointed with their services and we found ourselves helpless in this condition. We think that we should not buy any more products from Samsung.

RF266AFPN/XXA - Having to unplug fridge at least once a month for 24 hours to defrost frozen panel inside back of fridge section... Makes annoying noise. This has been going on for more than 2 years. Have spoken and instant MESSAGE with Samsung on many occasions. Not knowledgeable in regards to this issue.

I have had issues with every Samsung appliance that I have purchased (fridge, washer and dryer). My refrigerator ice machine busted after 2 years, water dispenser never worked properly, and now after 3 years the refrigerator isnt cooling. Only Samsung can repair and the cost is astronomical. The customer service sucks. I spent an hour on the phone just trying to get an appointment scheduled. The cost to fix is almost as much as buying a new one. STAY AWAY FROM SAMSUNG!!!

Worst (and most expensive) refrigerator Ive ever had. Ordered the perfect fridge but kept getting offers for replacement (different) models that didnt have same features. Finally settled on completely different model and have nothing good to say about it. Drawers are not smooth and are noisy. It makes random noises all day/night. When getting crushed ice for a normal sized glass, it goes all over the place. The doors neither open nor close easily. You have to completely shut off the water supply to replace the filter. It doesnt even have a section for butter. Literally hoping this thing dies by some random act of God so I can justify replacing it.

This refrigerator is the best of the best. Purchased model with the refrigerated drawer. Perfect for cheese, eggs, lunch meat and canned soda. The ice maker is quiet and produces good quality ice. The filter gives clean odorless water for drinking. The freezer is large in capacity and has more than enough space for all our frozen foods. Love Samsung.

My gas range was purchased at a local hardware store and installed just 4 months ago. No extended warranty purchased so I had to deal directly with Samsung. It has been 3 weeks since the gas company shut off my gas & determined the range was leaking 10 times the allowable limit of carbon monoxide. After 3 weeks of deliberations, Samsung is reimbursing me for the purchase price of the range rather than replacing it. The range was purchased during an exceptional sale, therefore I’m unable to replace for the same price. Not to mention, gas hookup for the new stove as well as cost of technicians, all of this under their 1 year warranty. Poor customer service.

I purchased a Samsung Dishwasher Model Number: DW80F600UTS/AA on June 22, 2014. Everything seemed to be working fine until November 30, 2014. We had issues with the Dishwasher, Product Symptoms: Operation/Doesnt work/Doesnt dry. This was covered under Samsungs warranty within a year. It is now August 2015 and were already having another issue with this Dishwasher - we had an appliance repair person come to the house and he tells me we now need a computer board for this dishwasher. One hundred something dollars and thats just for the part, thats not covering labor to install the part. The Technician is telling me if you have any sort of voltage issues these Dishwashers will need parts replaced.What is getting me angry is that we have a whole house surge protector protecting our main breaker and were still having issues. I would expect issues after several years say 4, or 5 not within the first year to year and 1/2. I contacted Samsung Customer Service and explained to them the latest issue. I also explained to them there was another issue several months after we bought this Dishwasher. Samsungs reply was its over the warranty, period. You used to buy appliances from Sears no less that would last years, now you pay good money thinking youre getting a good product - Samsung no less - and this is the way they treat you. It is not right. Period.

I believe Samsung on purpose! made an oven that does not allow you to put foil on the bottom of the oven to catch any spills. Knowing most people do put the foil on the bottom; this is the way they get more money from the consumer because the melting foil and the damage of the coating that came off is not covered by the warranty. I had 2 service people come out 4 months after purchase for another problem and neither of them said anything about the foil that was on the bottom of the oven. Your own service people are not educated about the products they are working on. Now I have an oven I can no longer use. Its less than a 1 year old. Purchased on 4/17/19.It says in the manual page 8, (But not in Bold) that the foil could cause electric shock or catch fire. That seems pretty important but you didnt bother to make that in Bold. Because you want people to use the foil/liner and ruin their ovens. You put stupid things in bold like, use care when toughing the cooktop. Like I need to be told that! Really Samsung, you have gone backwards in developing new products. Why would you design something that not every oven user will know what not to do unless they read your user manual. What about when you sell a house. Should the new owners automatically know that your oven could cause an electric shock or catch fire because they put a liner on the bottom of the oven. It seem like your lack of care for your customers really speaks volume of what kink of people you are! You set your customers up to fail, and that makes you a big failure!The oven already does not follow the California law of not having any cancer causing materials. Wow! Samsung, thanks again for caring so much about your buyer! You had a designer who was not educated on why the foil on the bottom of the oven is so important. And probably has never used an oven. Pay attention to your buyers! Get better designers who have experience in using the product! Just because they have a college degree does not mean they know anything about what they are designing! I will make sure I let everyone I know not to buy Samsung and why!

There are only 2 of us and I dont have to run the dishwasher everyday. Now with the Samsung, even rinsing the dishes before putting in the washer, an odor builds up that I have to run it every 3 days, even though not full. We had a Kenmore before and I didnt even have to rinse the dishes and there was never an odor.Weve only had this a month, Ive checked the filter which was clean, and I cant say the Samsung name being noted for quality has carried through to this item. No more!

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts arent all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didnt buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???UPDATED ON 09/24/2015: In my review back in July I reported that my Samsung fridge was not cooling and that I was having difficulty getting someone to repair it. Since then, the TV repair place called and said the compressor was out and they couldnt fix it because it takes R600 refrigerant and they didnt deal with it. Since it was supposedly the compressor, it was covered by Samsung, who sent yet another guy out to look at it; he said it was not the compressor but the computer board, so Samsung wouldnt cover it. After many back and forth calls to Home Depot, they finally sent me a check for the full price of my fridge, plus $300 for lost food. They told me to dispose of the fridge however I wanted to. Long story short, my brother-in-law from Florida, who has done appliance repair for 40 years, came up. Within an hour, he had recharged the compressor with R134 refrigerant and told me it had a very minute leak that wouldnt give me problems for a very long time. That was Aug. 1. The fridge has ran perfectly ever since. Upon returning to FL, he found out that Samsung had, in fact, recalled this fridge on July 1. So, I dont know how long this fix will last, but so far, so good. Anyone else in this situation should press Samsung for a refund. Apparently there is a problem with using R600 in the States, which they should have known before they started selling them here. Guess they figured they could just sell you a new one when this one died. Go figure!

Waited a week for service dept to come to assess the problem with my refrigerator. Paid the service dept.$120.00 to tell me yes, its broken. Service came yesterday to tell me everything needs to be replaced. Water is pooling in the crisper, temp. not being held, sensor needs to be replaced, etc., etc... to the tune of 720.00. Now I have to wait 48 hours for a manager to get back to me. The refrigerator model # RF 263AERS was purchased in 2011 and is out of warranty. Cant believe that a refrigerator that cost over $1,000.00 should only last 7 years. Why do I have to wait 48 hours for a manager to talk to me. We are now going into week 2 with the fridge not working. Very unhappy with this product and even more unhappy with the customer service.

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing off. On 29 Feb 2012, the freezer ice maker is noted as not working.1 Mar 2012, Samsung support contacted. The support tech doesnt comprehend the spoken word as spoken. Multiple attempts were made before tech could comprehend the word malfunctioning and erroneous display. I was advised to make sure the water valve in the wall was on, despite not having one. I was advised to reset the ice maker, which was done, and then was told to make sure the control shows ice maker not locked, which cant be done with piece of crap Chinese display that is malfunctioning. I was advised that the water filter might be clogged, despite good flow from the dispenser. The tech was obviously reading off a check list, and has no clue.I was informed that the warranty is only 1 year, but they would contact a repair tech if I would have to pay for myself. One year? Seriously? We handed out $1,800.00 for a fridge with a one year warranty, that is essentially useless after less than two years.If the repair bill is over $300, its going in the dump. I am done with Samsung and their Chinese made trash period. I get better service, support and warranty out of a pair of $100 boots.

I am so upset with SAMSUNG appliances. We purchased a refrigerator Model #RF28HFEDBSR from them in 2014. It worked fine until months ago when we had Samsungs provider One Stop Appliance come and fix it. $330 and a 90 day warranty. At 120 days the same problem occurred so we called the Geek Squad because we purchased it at Best Buy. They came and fixed the exact same problem for another $330. Now we are again about 20 days out of the 90 day warranty and Samsung WONT DO ANYTHING!!Its ridiculous that we have to pay for the same issue to be fixed over and over again. They are supposed to have such good customer service but we are certainly not feeling it. They told me twice they would help but they would charge us AGAIN to fix the same problem for a THIRD time!! Why do they get high ratings??? I dont understand it. STAY AWAY FROM SAMSUNG APPLIANCES!! BAD CUSTOMER SERVICE. Please share! Thanks.

UPDATED: 3/31/2021: I purchased a condo 8/8/2020 in Pasadena that had been remodeled by the seller with brand new Samsung appliances all purchased 1/30/20. Delivered 2/01/2020. I called Samsung warranty Nov and Dec 2020 about the ice maker making horrible noises. They told me I was under warranty and that the ice maker had been recalled for RF24R7201SR/AA, payment of 1979.99 from Best Buy with receipts in hand. It took Samsung three service visits, months later to not be able to remedy the extreme noises while replacing the entire ice dispenser. They then informed me that now I was out of warranty and they would only offer me 1800.00 and for me to remove my warranty sticker to send to them. They informed me that Best Buy would now not swap the unit out because I was a few months off warranty but I was under warranty when I called and it was first serviced with this issue. I then reached a gentleman at Samsung March 25th at 10:05 am, call was recorded, and I was told that they changed their minds and that they have these refrigerators on hand through Samsung despite Best Buy not being able to help me. I asked him if he was sure because the previous calls insisted on sending me money for a devalued amount at 1800.00. He assured me that the call was sincere. I then called back 3/29/2020 and of course was told that that deal didnt exist for me and again only to take the 1800.00 offer. Calling them is like calling another planet of incompetent employees who hardly speak English at all and have no clue whats really going on. It is the worst company that I have ever dealt with in my life and my whole home is filled with Samsung appliances. Soon to be replaced with LGs when these stop working because Samsung has horrible customer service and treat their high paying clients like garbage.ORIGINAL REVIEW: The worst experience ever! Calling Samsung’s 800 number for warranty issues is like calling another planet of people so unqualified and unhelpful. I purchased a 2500 refrigerator 1/2020. Delivered by Best Buy in 2/12/2020 and the ice maker was making horrible sounds 9/2020, 10/2020, 11/2020. I called while it was under warranty and they promised I caught it in time. After they attempted to resolve the issue and couldn’t we entered into 2021 year and they changed their minds telling me they could no longer swap it out with Best Buy because it was out of the year 2020 timeframe. Despite telling me while I called in 2020 that I was protected as long as I presented the purchased receipts that I did! They are only offering me a low prorated amount of 1800 and to remove the warranty sticker. That’s just insane customer service when my whole home has Samsung products. I can’t even believe this company and I will never buy another Samsung again.

I need a freezer department handles for RF263AFRS Fridge manufactured NOV 2010, handles have grey plastic parts that go inside the fridge and hold handle by screws. Handle is not broken, it just cannot hold to the fridge anymore because of the broken parts on both ends. I spent 3 months looking for these parts. Called Samsung and the phone #s given by them, no one has these grey plastic parts. Wrote Samsung customer care email asking for help. They got back to me with template saying I should call their customer service (I know the phone # by heart already!). Its been a few months now the fridge is broken. I have difficulty accessing the freezer because of it. The part I am looking for the freezer handle is actually a part of the whole freezer door and to make things a little worse, that freezer door is no longer available. Same fridge broke on month 13th, after 12 month warranty. It was making ice on the back of the fridge. Part was $170 and $150 was the labor. I am very dissatisfied with the product. It was expensive fridge and I was hoping to be able to use it for a while. Now, people from Samsung, how to find these broken parts. Please help!

Bought this dishwasher May 2014 and there has not been one single load of dishes come out clean... or dry.

I bought the refrigerator new. Luckily I also got a warranty on it. The refrigerator breaks about every 6 months. The back panel freezes and destroys the fan. Its the same thing every time. Our warranty is almost up, and when it is, there goes the refrigerator. Were trying to get Lowes to replace it, since this has been a problem since the beginning, but it doesnt look like they will.

This Samsung refrigerator is absolutely the worst on the market! We have spent more in repairs than the Refrigerator cost new. Starting with freezing up four times, to broken plastic parts, broken glass, and now a broken bottom freezer drawer. I would avoid at all cost. A pile of GARBAGE. If you could rate zero stars, that is what I would rate it.

I would never recommend Samsung. The customer service is awful. I recently purchased a new fridge and range, I have had the repair company to my house 3 times and the appliances are less than 3 months old. The flat top had a white mark inside the glass after 1 month, they replaced the cook top and 1 month later the new top has the same mark on it. They are supposed to come again for the second time, but are not returning my phone calls, I have spend many hours altogether on hold, to have them say they would call me back in 48 hrs. Still no phone calls back. This has been going on for over a month. VERY BAD SERVICE... BEWARE BEFORE YOU BUY A SAMSUNG APPLIANCE.

Junk Fridge - Six months old, starts making noise, a serviceman comes out didnt hear it. This happened 3 times. On the 4th time, the serviceman wants to charge me for service call even if it still under warranty, the reason being 4 calls and he didnt hear anything and this is something Samsung agrees with. I told them both there to get off. It is still making noise loud enough to wake me. Now, it just started another noise freezing up. I would not buy another Samsung refrigerator. PS: I paid 2,500 bucks for.

My oven (NE595ROABSR) quit heating and it took over an hour to come up to temp. Read all the reviews here and decided to check the broiler which I dont use much, that does not work either. I am waiting on repair man but after reading all the reviews I assume mine will go in JUNK Pile after diagnosis due to all that will have to be replaced. I dont believe in investing more money if it is expensive to repair. I do use the self clean oven and that may have burnt out the modules/sensors. I will NOT Buy another Samsung stove. I also called SAMSUNG and they will not take accountability.

Our fridge was just over a year and the circuit boards were fried. Called Samsung, they didnt care. The repairs will be close to $1000. Might as well just buy another. I thought Samsung was a reputable company. Our old fridge wasnt even a big name, lasted 11 years... probably still going. DONT BUY A SAMSUNG FRIDGE!!! I would suspect all appliances are crap.

Purchased from Sears. Numerous problems and service calls. Several parts replaced. Dripping and Freezing in the crispers. Massive freezing behind the freezer drawers. Paint flaking from handles. Door panel replaced (broken spring). Door handles replaced. Two week delay for parts. Would like to join class action, if any.

We are retired and on a budget save for 15 years to buy new appliances. The Samsung refrigerator has never worked properly, warranty serviceman was out three times to repair ice maker. They replaced board and ran a tube of caulking around unit. He said it was bad design and was sucking air from fridge section. It worked two weeks. Our warranty was up Sept 24. We tried to renew warranty before and they said it had to be added 90 days before it was up. My husband has brain and lung cancer and I have multiple myeloma. We have a year old fridge and no ice living in Phoenix Az. Believe me we use ice, although its just the two of us. Thank god, Im 67 my husband is 72. This seems like a very unfair practice by Samsung. We have had many other appliances over the years and they have worked well. The old fridge is 15 years old and still working in the garage. Thank you.

Samsung says scratches on stove top from being used --own stove 3 months--not under warranty--how about they build glass top with inferior glass--they know this --and dont include top under warranty--stay away from all Samsung products --inferior--inferior.

Approximately 14 months after purchasing a Samsung french door refrigerator (Model #RF28HMEDBSR) the ice maker froze up and stopped working. It had to be manually defrosted (frost and ice removed). This issue occurred every 2 to 3 weeks. We trusted Samsung and did not purchase an extended warranty. A call to the service center revealed that any cost for service provided would have to be paid for by myself. A research of this equipment failure revealed hundreds, if not thousands, of similar complaints and unresolved issues. I continued to manually defrost the ice maker but the issue remained. We are now making ice cubes in ice cube trays.

I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato. The only way I could stop it is to unplug the unit. I have a repairman come out recommended by Samsung and he said the parts are no longer available. For a 2-year-old microwave? We tried again after a few days and the display has :0 on it. But the unit is now working. I cant figure out whats going on, but at least its working for now. Samsung should recall this product. I wont be buying any Samsung items unless they fix this problem.

I have an expensive Samsung refrigerator. It makes loud cracking noises and it is also leaking water inside the fridge section. I cant use the fruit and vegetable compartments since they get flooded by water. Everything was ruined inside and there was no technical support or any help. I have to pay several hundred dollars just for a tech to come over and fix the issue.

On December 15, 2015 I purchased a Samsung French Door Refrigerator. Less than one month after delivery the ice maker quit working, was totally frozen up from leaking water. I purchased this item from Best Buys Pacific. The Geek Squad replaced part of the ice maker but did not remedy the program. Upon searching the internet the above was a known problem with this particular refrigerator. In fact Samsung had issued a technical bulletin on how to fix this problem. In the interim I purchased an extended warranty from Samsung. The same initial problem reoccurred in early December 2016. I took my complaint to the appliance manager at Pacific in Best Buy. He told me this was a Samsung problem.It has now been six weeks and several visits from repair companies the ice maker has not been fixed. It still freezes up, leads water and stops making ice cubes. I was directed to the regional representative for Samsung. Keeps sending out a different repair company without results. Needless to say I am totally frustrated with Samsung and their defective product. I have asked Samsung to replace the refrigerator but upon examining a more recent model the same problem was visible. Samsung continues to sell a defective product. I will be filing complaints with the Texas and Federal lemon laws to try and rectify the above problems. Needless to say I cannot recommend Samsung to anyone.

Purchased a Samsung from Home Depot April 14. I call Samsung about every four months for two issues. 1- the refrigerator is growling and making monster noises and 2 - another piece of the inside broke to pieces. Another shelf, drawer etc. cracked, broke or crumbled and has to be secured with flex tape or thrown in the garbage because it is unusable. See pictures. Its completely unbelievable!Hours on the phone with Home Depot (where we bought the additional warranty) and they send us to Samsung & Samsung sends us to National Factory Service for diagnostic and at a cost to us: $85. They heard. They came. They saw. They did nothing. Just head scratches and the words: PARTS OUT OF WARRANTY. When I call Samsung these days, they try to sell me an extended warranty for $129, which doesnt cover the parts. I mean have you ever? Its such a joke! There is a class action lawsuit against Samsung ~ apparently for the icemaker + and, yes, our icemaker gives us non stop issues.

We purchased our Samsung rs261mds refrigerator a few years ago. Since then the cooling fan has gone out several times, and I have to defrost the freezer to keep it working. The 3rd time samsung sent someone out, I was not told what was wrong, then I was told that samsung was not paying for the repair after it was completed (They had extended my warranty once because of the fan going out a 2nd time) and that if I did not pay my bill I would be blackballed and no one would ever fix my fridge. Then if that wasnt enough, the repairman came to my house the next day and told my son he left steamer at my house. When my son went to look the repairman walked in and began going through my cabinets. At that point my son made him leave. I called samsung and spoke to someone in their executive resolutions department who apologized. Said they would be paying for the repair and that a supervisor from the repair place would call to make an appointment to come out to thoroughly my fridge. When my fridge stopped working 1 month later, I was told they would send someone out at my expense! Now my fridge has stopped working. I lost all my food. I am disabled and not working and my husband lost his job 4 months ago. Thanks to samsung and their crappy products and service, we will be keeping things cold in coolers until we can buy ANY brand of refrigerator other than samsung!

How do I start this? First bought Samsung because retailer said it was one of the best made refrigerator. After one year the thermal fuse failed, back panel blew out from frost. No warranty coverage. The tech said they had less than 1% failure rate on their appliances. I had no idea if it was the truth but he had a Samsung shirt on so that means he knows what he is doing, right?Well $327.00 later I had a working refrigerator on top of the $1400.00 I had already paid for it. The ice maker stopped making entire ice cubes. Only crushed ice seems to come out of it. That was OK just wrote it off as high moisture in South Carolina until the bottom of the refrigerator filled with water. I noticed the seal for the double doors was not completely sealed because of a wrinkle in the top of it. Warming it with a real hot towel I worked the wrinkle out of it. That seemed to help. Overall I dont recommend this manufacturer of refrigerators. Based on their lack of support I wont be buying Samsung anything for a long time if ever. I dont believe that I still have the receipt but I can find it being bought at Lowes in Seneca, SC four years ago.

Bought all new Samsung appliances about a year and half ago. Since then had to repair refrigerator and dishwasher. Luckily I bought an extended warranty on the fridge but nothing else. Called Samsung and ask if they would send the part for the dishwasher. I would take care of labor they refused. Will never buy Samsung again. They make nothing but JUNK!!

DWF800A (DW80F600UTS) - I bought a brand new stainless steel dishwasher by Samsung on 5th September. It did not work out of the box. I contacted Samsung and they arranged for a technician to call me back. A week later, the technician called and arranged to visit and check it out in a few weeks time. On the arranged day, the technician called to say he wouldnt be out as the parts hadnt arrived. Another week later he called again to arrange a visit - another week later. Eventually, the technician called, replaced the sensors and circuit board and declared that it should be ok hopefully. The dishwasher worked for one wash, then went back to the exact same fault - not emptying.We called the technician back and he said it would be at least 3 weeks before he could call again. Its now 2 months since we received this piece of junk, so I called Samsung again. After 20 minutes on the phone with customer service, they escalated to Executive customer service. After 20 minutes with them, where I asked for it to be replaced or refunded, as it wasnt fit for purpose, I was told that I would just have to wait for the technician to call again. So Samsung are more than happy that I have a non-working Samsung product, have had to take 3 days holidays to wait for their technician and am out of pocket for almost $1000 for a piece of ** not-fit-for-purpose junk for 3 months.I have a house full of Samsung products, from cell phones and TVs to all of the major household appliances. Well Samsung, let me tell you I have gone from being a big Samsung fan to a total hater of Samsung - I will not be replacing any product with another Samsung, due to this shoddy treatment. Please do yourself a favour - dont buy this piece of junk. I will update in another months time, when the technician has had another go at fixing this POS.

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

I purchased a Samsung microwave model # SMH 9151S 1 year and 5 months ago. The unit has abruptly failed. The unit will not power on, nothing responds. I contacted Samsung and faxed them all of my purchase information. Samsung contacted me to say (what I had feared) that it was beyond the 1-yr. warranty and they would contact a repair person to come and diagnose the problem. I would have to cover all of the expense. Many consumers are in the same boat. We can either pay for a repair that will often exceed the value of the unit or buy a new unit.

How can we all have the same terrible experience and nothings done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isnt even a dishwasher, this is false advertisement.

Let me add my voice to the other dissatisfied owners of a Samsung refrigerator. The ** ice maker freezes up about once a week. I have to use a hair dryer to thaw out the ice which is frozen in the rear of the icemaker. From the reviews here, I can see that this is a common problem with Samsung icemakers. I was in a Home Depot store recently and Samsung is still using the same design of icemaker. I hope people read the reviews written here and look to other companies. DO NOT PURCHASE A SAMSUNG!! I will never again buy ANYTHING manufactured by Samsung.

I would never recommend Samsung refrigerator. After a year I had no ice maker, I also had ice backup on the back of my refrigerator. Also the temperature gauge was off and my food started spoiling!!! Worst refrigerator ever!!! The customer service is horrible.

I bought the Samsung dual flex because of the flex zones which seemed amazing. Well, let me tell you, the thing is very difficult to use. No more just turning the knob and having the oven on. Everything requires several steps which is frustrating when you are busy cooking and dont have a whole minute to program the oven. It seems petty until you are doing it.Worse is the lack of quality. My previous range was a 30 year old JennAir. A burner went out and the repair was $120. I should have repaired it. This Samsung is junk. We only cook 1-2 times per week with the stove (have an electric pressure cooker and infrawave we use a lot) and my son was trying to turn on the burner and it made a loud pop, the lights in the house flickered and it tripped the 50 amp breaker! I called Samsung right away. Their service center is in Compton, that Compton, and their service people treat you like you would expect to be treated in Compton based on the citys reputation. The guy told me to unplug the stove. I told him it would be a minute because I put a silicone bead between the stove and the counter so spills dont get under my stove and I would need a minute to razor that before moving the stove. The guy told me THAT was what broke the stove. I wish I was smart enough to have come up with sealing the stove and counter to stop the mess but a professional service person did that at my old house and it was amazing. And I have done it since because counter spills running between the stove and counter are gross. And there is no way a paper thin silicone bead on the outside edge of the stove and counter top seam would cause the stove to make a loud pop and then trip a breaker.A few days later someone calls me to come look at it. I thought I was covered at least under parts warranty. Nope! Nothing. $150 for someone to show up and then whatever the parts cost. The fact that there is only a 1 year warranty on this item should be a big red flag. This is the second Samsung appliance to let me down. I bought a Samsung fridge a while back and it was DOA. I ended up with a Whirlpool I hate because I let them haul the old fridge away and then had a fridge full of food spoiling and they offered to deliver the Whirlpool floor model in the next half hour. So 2 for 2 on the Samsungs being crap. And their service is horrible!! Im almost wondering if they are not using prison slave labor. When they call you it is a Compton number they call from. The way their customer service people talk to you and dont care at all prison labor would make sense.

Prior to purchase, I checked Consumer Reports. It had a good rating for Samsung dishwashers, other the plasticware not having good dry results. I wish I had seen these reviews prior to my purchase. My dishwasher has had every problem that each of you has stated - leaking, heating element errors, now not drying or washing well. I have 1 1/2 months left on my warranty and I am still trying to get Samsung to fix it.

Received our refrigerator, plugged it in, and it did not cool. Spent numerous hours talking to Samsung on the phone. Despite having a college education, they couldn’t believe the refrigerator wasn’t just in ‘demo’ mode (which it was not). Finally convinced Samsung to send service call. Upon arrival, the service man immediately determined the unit was manufactured without adding the Freon! Can you imagine! Samsung should be embarrassed and just quit while they are ahead. Buy LG.

We bought this nice new French door refrigerator in 2009 from Lowes. Fast forward to 2011, we were moving and out of town. We came home to a refrigerator that had quit cooling. It was running but not cooling and there were loads of flies. Aside from being very ticked off, we cleaned it out, lost several hundreds of dollars in food. We have contacted Lowes several times and they cannot find the sale which doesnt matter; it has a sticker on it showing the mfg date. We live in a very rural area. Twice now, Lowes has been contacted about finding a service person and they would get back to us and never do. We were told by an appliance company here locally that this is the normal life of Samsung refrigerators, and Im finding this to be true. Anybody looking at more class action suits against them? There have been at least one due to them knowingly selling appliances with bad compressors from what I have read.

This Samsung Model RF26XAEWP refrigerator is 5 years old and has a constant problem with noise. The compressor was replaced after 1.5 years and the problem still continues. Ice always builds up on the back of the refrigerator, water collects at the bottom under the veggie drawers and the cycle continues. Ive added an extended service contract on this refrigerator and gets looked at now every three months with the same problem. I just spent 6 hours defrosting this self defrosting refrigerator and got 8 cups of water out of it. No water leaking, just ice build up. After it was completely defrosted I plugged it back in and the noise continues. It will do this until the repairman shows and then it will stop. Samsung cannot make good refrigerators or repair them. Waste of money.

I bought a fancy computerized refrigerator in March of 2019, started to have problems freezing up and water running everywhere, tech came first then 2 weeks later repair guys came, very rough with the shelves and drawers. In fact broke one shelve, no apologies. Fridge acted up again so called service and they said I would get a refund even though it was no longer on warranty, because parts needed were no longer available. I was told a prorated amount for a refund. So I proceeded with what I was told to do, and then out of the blue I got a text saying my ticket was canceled because it was out of warranty??? Called again and nobody could give me a good answer. But the first guy was very nice and gave me a access number for the refund by Citibank. Well trying to get to the portal was not successful at all and then I get this cancellation **. Definitely not a happy Camper with Samsung. And I have everything Samsung!!!!

After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!

We purchased a Samsung refrigerator Model 3 RF217ACWP/XAA in November 2013 from Best Buy. 7 months after purchase the crisper drawers began filling up with several inches of water. We called for service and were told not to put food close to the back wall of the refrigerator. We complied (although that certainly reduced the interior space to less than what we thought we were purchasing). Within a few more months, the problem occurred again with water pooling underneath the crisper drawers and inside the left crisper. A second call went out. We expressed concern that this was a recurring problem and our one-year manufacturers warranty was up in November 2014. A Samsung representative suggested we purchase the extended warranty to cover future repairs on the defective refrigerator that Samsung sold us! Today we emptied 10 cups of water from underneath the crisper drawers. I have had it. I will never, ever, ever purchase ANYTHING manufactured by Samsung. The only thing worse than the quality of this refrigerator is the lack of any effective service. My next stop is small claims court unless they take this piece of junk back and return my money!!!!

I purchased 4 new Samsung side by side refrigerators about 16 months ago. One by one they have failed in less than 16 months. I purchased four for an apartment complex and it was a costly mistake to say the least. After having Samsung customer service wear me down (they won that fight) I finally just gave up. I basically threw away $6,000.00. I was dumb enough to purchase Samsung without doing my homework, but Im not dumb enough to fix a pathetic product that wont last. No good money after bad here!!! So, I have given up on Samsung and going back to good old Whirlpool where I should have stayed in the first place. My problems were the same as everyone elses. Ice makers go bad, Blades rub on ice, motherboards go bad. Its amazing that with the internet the word never got out. Im just trying to do my small part to save someone else $$$.

I purchased this Samsung refrigerator in July of 2017. From the get-go, I had problems with the unit. First, one of the shelves was uneven. Then I had a couple of service calls to address the loud bang noise the ice machine makes. The repair for this reduced the problem but it still does it occasionally. The most frustrating and persistent problem has been this frequent yet intermittent buzzing sound, like the sound a fluorescent light bulb makes just as it is going bad. I have had the service company out several times to address the issue. The last technician told me it was a normal noise. This is the fifth refrigerator Ive owned as an adult and I have NEVER had this problem. Samsung keeps sending out the same repair company but without any fixes. I am at my wits end.

We purchased a beautiful Samsung refrigerator that died - literally died within 45 days of purchase. Samsung has refused to replace the product and instead requested a repair service evaluate the refrigerator. Repair service RECOMMENDED by Samsung reports this is TOO BIG a job for them and have recommended replacement. Samsung REFUSES to do this. What business does NOT stand by their product. We have now waited two weeks for action by them - no response. We DO NOT recommend this company! AWFUL customer service!!!

We too bought a Samsung RF266ABRS/XAA - this is a French door, bottom mount fridge in September 2009. Though I have been happy with the design, mechanically this system is problematic. We have consistently had issue with the water pooling/freezing under the deli drawer. The Twin Cooling panel on the inside/rear of the unit was replaced in 2011 and now again in 2013. Our service rep told us the unit has a design flaw in the way it seals. Both times have been out of our pocket though I will be pulling my warranty information as it sounds as though another writer says it MIGHT be covered under a 5 year warranty for the Twin Cooling system. I wont even THINK about another SAMSUNG and will be careful to ascertain if the next brand is manufactured by the same outfit. Oh yes, this time our ice maker went out as well.

Had the oven on 350 degrees and was ready to put my banana bread in the oven when I heard a loud hissing and then an even larger pop and then an even larger burst of flames. My husband cut the stove off from the electrical box and was able to put the fire out, but the electrical odor was sickening for days. I tried to call the repair number on my stove, but it had been disconnected. I have been cooking for 45 years and never had a stove to catch on fire. I am so disappointed in Samsung. I dont have the money to replace the stove, so I am using an electric skillet and crock pot to make our meals. What a pain. After reading many complaints about the other problems with this stove I am lucky my ovens glass didnt blow out while in the self cleaning mode or catch fire when we were not in the house or even worse the burner would not turn off.

Samsung refrigerator (RF4267HARS) with middle drawer and then the bottom freezer compartment has been excellent and I am coming up to the five year mark owning it. The only frustration with the appliance is dispensing ice. When the glass is placed up against the paddle and pressed towards the fridge you can hear the ice auger turning but no ice is coming down the ice chute into your glass. Odd you would think. Then I would open up the fridge double doors and absolutely every time I would be greeted by ice cubes falling down all over the fridge ledge and all over my kitchen floor. No matter how many times I have told Samsung operators that the problem is the size of the ice cubes. The ice cubes get jammed up in the ice chute preventing other ice cubes from falling down the chute into the homeowners glass. A family member purchased an identical fridge six months ago and guess what the ice cubes are half the size. No issues ever with their fridge. A technician replaced the ice cube machine a week ago and the exact same sized ice cubes are being made and the jamming still occurs. This morning I opened up the fridge doors and ice started dropping out of the fridge onto my kitchen floor again. Warranty runs out at the end of 2018 and I cannot wait to sell this fridge. I will no longer purchase a fridge with a ice dispenser.

I am a single divorced guy, microwave is a blessing for me as dont have to heat up the whole leftovers - just the amount want to consume. It involves less wastage of fuel & unnecessary time. Microwaves are great & a big help.

Very disappointed with Samsung microwave and lack of support for this widely reported issue. Microwave failed after 1.5 years which is pathetic. They may make decent phone, but stay away from their appliance if you know what is good for you.

I purchased the Samsung refrigerator from Sears 1/5/2012. It was a very costly purchase - $2500.00. Shortly after I had it, the ice maker didnt freeze/chill well. That issue was addressed. Then the ice maker didnt give an adequate supply of ice. Apparently, the computer screen/mechanics that controls that was replaced by Samsung. The repairman stated it would need replacing again because the set was all wrong. The ice is not making ice again. It was replaced April 27, 2013.The make-up of the dispensing controls appears to be set up for failure from the beginning. The ice and water are sort of piggybacked to each other and something within this or the computerized screen will not allow them both to work. I have contacted Samsung and they have not attempted to reach out to me to resolve this problem with their product.

I purchased the side by side fridge. After 10 days, when I opened the door to the fridge, I would hear the fan motor slowing down. It was loud. I placed a service call to Sears (where I purchased it) and the serviceman said that I needed to empty the fridge and leave the doors open for two days so it could thaw. Apparently, it was frozen in the back. I did that and he came back the next week to install new parts. That was on a Friday. The following Tuesday, the fan noise was back. I placed another service call. This time, I insisted on a replacement. Guess what, the replacement is making the same fan noise.

The dishwasher is one year old and from day one smelled like football locker room, even when it was empty. It was installed by Home Depot. I re-routed the drain hose higher to keep water from the disposal from back-flowing into the dishwasher, which I assume has no back flow prevention valve, given the amount of water left in the sump after running. No change. Ive owned and installed many, many dishwashers and never had an odor problem, even when they were full of dirty dishes.We bought a second home home with brand new Samsung appliances. A Stove, Microwave, Dishwasher, refrigerator, washer and dryer. We have issues with every one of them! Poor design and poor engineering is consistent throughout the entire line. I wouldnt even recommend them to my worst enemy! The seller paid $500 for a transferable extended warranty. It took him 3 months of constantly calling Samsung and hours of arguing to finally get the warranty transferred! So, if you have an issue with a Samsung appliance, well, good luck.In addition to the constant horrible smell, the dish racks are very poorly laid out and waste a lot of space. Good luck trying to fit 12 place settings into this. It does a poor job of removing coffee stains from cups. The upper rack has only 2 height settings. On the higher one even small saucers hit the very useless top cutlery rack. On the lower setting you run the risk of the washer arm hitting any moderately tall dishes or pans, which causes food to stick to the dishes.I am speculating that the smell is caused by incomplete draining. There is filter that needs constant cleaning, but even keeping it clean doesnt prevent the smell. There is a sump under the filter where water pools, but that should be clean water? But many other dishwashers leave some water in the bottom and do not have this horrible smell. And, at this price point, the dishwasher should have a food grinder instead of a filter that needs constant cleaning! Again, poor design and engineering! The dishwasher is very quiet, and if you set it up within the confines of the poor design and engineering, it will usually get things fairly clean. But you can find many, many other dishwashers for much less money that will do a much better job every time, and smell fine even with a load of dirty dishes. Dont fall in love with the pretty face! Buy something that works!!!!

When we first purchase the refrigerator the ice maker didnt work. Samsung came out and the motherboard had to be replaced in the refrigerator. Periodically I like to clean behind my refrigerator and make sure that the coils and part of the refrigerator they recommend that we clean in their manual. If we dont really put the refrigerator back exactly level refrigerator runs constantly and will not defrost. We have to pull the refrigerator back out unplugged it, leave it unplugged for 2 hours plug it back in level it again before it will work. Ill never buy another Samsung. We also have their range which I have had to have a replacement part for as well. We have only owned these appliances for three years. But its long enough to know that Samsung does not build a reliable appliance. I only used a 1-star rating because I couldnt leave it blank.

I purchased this refrigerator from Home Depot on September 3 2017. It quit working on August 20, 2018. It still has the Samsung factory warranty. They sent a repair person to fix it on September 11, 2018. They had the wrong parts and could not get the right parts. Samsung agreed to replace the refrigerator on September 12, 2018. It is now October 5, 2018 and I still have no refrigerator. Samsung has the absolute worst customer service on the planet. I truly dont know how they stay in business. I asked for a refund so I can buy an American made refrigerator. Still no answer. Home Depot has done everything they can and are no further in the negotiation process with them than I am. Please do not buy any Samsung products of any kind.

We bought all 4 kitchen appliances in black stainless steel. The ice maker plugs and is annoying but the real damage is the microwave. It starts without any intro action. Fan comes on full blast. Research says unplug and then plug it in. It only helps for a few hours. After researching I have found hundreds of reviews with the same problem. The door has been replaced in some reviews but it doesn’t solve the problem. Calling Samsung so far hasn’t helped.Since our warranty is up it is up to me to find a tech in our real area. So far no luck and so how do I get parts? And what good is a new door if it is going to do it again? Samsung knows of the problem when you go to their site for repair it directs you to immediately unplug because it is a fire hazard and go to customer support. The circle begins again - no tech, no part, and I have a unplugged unusable microwave. Samsung should be doing a recall they did one because people were being shocked. Isn’t a fire hazard a reason for a recall?

I bought all Samsung appl. when we built but Im having second thoughts... the refrigerator (side by side with water ice on outside) is not all worth the $$. The size gets cramped inside without a lot of shelving room and the outside ice dispenser always clogs and you stand there for minutes until the big globs of crushed ice falls out because if you dont get it out when you open the fridge door it all falls on the floor. We use the full cube but when clogged it crushes inside. The lower freezer is great... very roomy and stores more than avg. I would explore other brands.

I have a RS265TDRS French door refrigerator now for 2.5 years. The cooling coils kept freezing up and it took 2 repairs costing $300 plus to fix the issue. Now the freezer is draining water into the lower part of the freezer and after a week water drains on the floor. Samsung will not warranty the defect and I will have to pay for the fix. And goodluck have a Samsung repair service center sending a representative out in a timely manner. After 3 days waiting for service, I called the service center (John Micheals) and was told yes they had a long backlog of service request. I called a local service company and had a repair service rep the next day.

We love the microwave when its working properly. Its only 4 years old and has failed three times. Each repair was easy and cheap once diagnosed. 1) Heard beeps during the night. Eventually beeped more often and left the dreaded SE error code. Called Samsung support and they suggested unplugging the unit and plug back in after a few minutes. Effectively they were telling me to reboot it. That didnt work. Found YouTube video with the fix for this problem. The ribbon cable connecting to the touchpad goes over a sharp metal edge frame of the control panel and vibration from fan operation eventually rubs through the cable causing a short.The fix was simple and only took about 20 minutes. I put a piece of electrical tape on the sharp metal edge and voila, no more beeping and no more SE error code. Samsung should have put a piece of slit PVC tubing on the sharp edge and this would never happen. Design problem! Cost to fix = price of two inch strip of electrical tape. 2) Door would not stay closed when shut. Found another YouTube about this. Tiny plastic tang which one end of door latch tension spring attaches to broke off. Replaced it with a tiny #4 sheet metal screw. Took 15 minutes. Cost to fix one small screw already on hand.3) Microwave would not turn on. Online search implied could be faulty door microswitch. Testing with cheap VOM showed which of three microswitches was faulty but suspected the one that no longer clicked and rebounded when activated by finger pressure. Found exact factory replacement online for $5 with free shipping. Took less than a week to arrive. 20 minutes to diagnose and replace. Doubt that many homeowners would have attempted doing all these repairs on their own. Three service calls even with almost no parts cost would more than pay for a new microwave, most likely not Samsung LOL.

Just reached the 6th year of owning our Samsung Side by Side Refrigerator RM257ABSH which we paid nearly $3000. A&E (Sears) is the only repair option... I called every repair place and also asked for referrals to repair people they knew. The A&E repairman that found the leak in our coil was very knowledgeable, but the coil I paid for never came in. The appointment date came and went with no phone call. I called A&E, three or four times before I found out that their parts source no longer carries the coil and they had move my appoint from the 6th to the 20th of February. I called Samsung, since my fridge at this point has been down for 4 weeks and was given Customer Relations... after four business days of going back and forth between A&E and Samsung, I was told that the coil is no longer available and they would have to buy back my fridge.The A&E repairman during the service call told me coils are the most common problem with refrigerators... which means that when you buy an expensive refrigerator from Samsung, you cant count on them keeping parts past the 5 year warranty. The Customer Relations person told me it was past its 5 year warranty point that they carry parts. They offered me a buy back that is reduced by 10% per year. I could have fixed the fridge for $495, instead I trash a $3000 unit for a few hundred dollars... What a deal!!!!!The total repair cost by A&E was $495.00. I paid $185.00 down for parts and the service call. Now I am out of $1500-2500 for a new fridge and Samsung may give me a small buy back amount! My advice... Never, Never, Never buy a Samsung refrigerator because they may not carry your parts after the warranty. Their fix is to give you a few hundred bucks and send you on your way to your next purchase... which in my case will never be a Samsung!!!

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said hes not sure whats wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didnt fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didnt fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what Ive suffered in food loss. Im also told there is a class action lawsuit over this issue that Im having. But I cant find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.

I bought the RF263beasr/aa. Junk, junk and junk. Problem is plain and simple and should never occurred on a new Fridge. Icing problem on the back at the point that you can hear the fans hitting and scraping the ice. And the Ice maker also develops ICE. Read instructions and forums and I leveled the fridge. I made sure that the gaskets of the doors are fully closed and the gasket of the ice maker fully closes and seals the ice maker when door is closed. Fridge is 3 years old and it still has the same problems. I have to get the ice maker every month and use my hair dryer to deice the ice maker. I also once a week I force a defrost cycle plus turn the fridge off for 4 hours to let the coils defrost. My old previous fridge was a GE 15 years old. Nothing wrong with my old fridge (NOTHING, no ice maker problems nor icing problems). I made the big mistake of remodeled the kitchen and bought new appliances. I bought Frigidaire stove, Microwave and dishwasher. My wife insisted on the SAMSUNG Fridge because of the looks and I pampered her... BIG MISTAKE!!!!! NEVER AGAIN WILL BUY A SAMSUNG PRODUCT AGAIN!!!! SUPPORT SUCKS. Customer service SUCKS!!! One thing I love though: I am an IT Manager and I get to say and approve what Technology to buy in my office with 800 users and guess what!!!! I turn down everything Samsung!!! From printers, PCs, laptops, faxes, TVs, monitors, etc, etc ,etc!!! Nothing Samsung ever again... And any other agency that I do business with I spread the word!!!

After 13 months and 1 month after the warranty expired. I called Samsung Appliances and reported that I had a software glitch. After the unit finishes a cooking cycle the LED Panel clears itself out, wipes out the memory settings including the clock and takes 5 to 10 retries to reset it. I purchased this at Sears along with other Samsung products including a top of the line SS side by side Fridge etc. This microwave is a top of the line over the stove SS model #ME21F707MJT/AC manufactured date March 2016. Samsung position is too bad. Out of warranty you pay for our bad software design and motherboard. They will not confirm if this is an isolated or general issue with this machine. Stay away from Samsung. They dont care. From this day forward I will never purchase another Samsung Appliance including the Galaxy Phone. My S7 which is ready to be replaced, also my pending purchase of a 4K OHLED large panel TV will not include Samsung. Going back to SONY. They are a bunch of ** and Issac the telephone rep apologized for my problems but that is all he can do. Youre on your own. I strongly stay away from Samsung. THEY DONT CARE ABOUT THE CRAP THAT THEY ARE PUTTING ON THE MARKET AND DONT BACK THEIR PRODUCTS UP!

Electric fire with Samsung range-top microwave, model SMH1713S - Purchased from Lowes Cerritos Town Center, Long Beach, CA, approximate price $300+/-. Normal use for less than one year, now producing smoke indicative of an electric short/fire in the mechanism. Also, failure of the main microwave generator as evidenced by lack of heating of material placed in the oven chamber. Major fire hazard, should be the subject of a recall from Samsung, but I do not see any indication that they have taken this type of action. Do not purchase Samsung microwave ovens. They are dangerous.

We purchased a Samsung side by side refrigerator from hhgregg in September 2015. In July, 2016, the refrigerator stopped cooling. The fan was replaced under warranty. The total time from first call to completion was 11 days. Freezer worked fine throughout. September 13, 2016, same problem. After two days we called Samsung service again since we had not heard from the repair service. We were told that they didnt have a service person available and would continue to try to find one. hhgregg has been unable/unwilling to provide service. Their attempt to put us in touch with a service company led to being returned to the Samsung service queue. I would give both Samsung and hhgregg 0 stars if I could.

French Door Counter Depth Refrigerator with Deli Drawer RF24FSED - Like those before me, I am hoping others can benefit from my mistake. My Samsung refrigerator is less than two years old and the ice maker doesnt work. We have done all the recommended fixes several times. Both Best Buy and Samsung will not do anything to help. Reliable appliance repairmen wont work on Samsung appliances and say they cant even get parts. Also the interior design isnt very good. The door shelves have an extra metal trim and there is space between it and the plastic wall. If something spills and gets between the metal and the plastic wall it is a nightmare to clean. I also find removing the plastic vegetable bins to clean a big hassle. I will never purchase a Samsung product again.

I got the dreaded SE after only 5 years of use. I went on YouTube and watched a fix which I did and it worked fine for a couple more months...then the SE came back and repeated the fix today. After being out all day, I came home to find it turning the oven the stove light from hi to low to off by itself. I am very disappointed in this product. I had an earlier, smaller countertop, one that lasted over 10 years! I will not invest in another Samsung kitchen product.

I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.

I bought a Samsung convection oven about 1 year. At day of delivery I found a big scratch and told the delivery man about it. He told me to call store next day because they would be closed so I did. They fix it 2 months later. Now having the stove for about 3 week it cook great just as advertised. Now 4 weeks it cook like my old one. This oven was not cooking the way it was sold and advertised so I call and had it worked on and it did not do anything about the way I cook.To make a long story told I had it worked on 7 times and to this day it was going to be exchanged. That told me if I had the problem 4 time it would be switched out. That was a lie and am very upset so I have your product that works worse than my old one. It should cook to panda bottom, the same without flipping the food. So Samsung I need my money back or a new oven that will last longer than three weeks. Model number is ne595roabs. Thank you for the headaches. Can you fix my problem? That is all.

Ive had my dishwasher approximately 2 years... It occasionally doesnt dispense the soap during a load. Today, I see a huge discoloration in the stainless steel on the front panel, right behind the soap dispenser? The spot is the size of a peach. I tried window cleaner on it, to no avail. I have no clue WHAT caused this. I will be calling PC RICHARDS to complain.... Im sure after 2 years, they will not want to hear it, but something is obviously defective in the door... since it was fine until today.

The Samsung fridge model RB2155SH freezer compartment changes temperature. I emailed Samsung and was told the fridge is no longer under warranty and I was on my own to get it repaired. I had a repair man fix it a couple of years ago for the same problem when it was still under warranty, but it didnt last. I went online to research the problem and found out the defrost sensor might be the problem. After removing the cover in the freezer that covers the coils, I found a lot of burnt areas and cracks in the freezer compartment. Also, the defrost sensor was also burnt. I replaced the sensor and also took pictures of the freezer compartment showing the burnt areas and areas where the compartment was bubbling up from heat. This fridge is a fire hazard. I can email pictures.

After 13 months the microwave started to act up. Fan, light, microwave goes on on its own or is not starting. Re-plug and it may work for 1 or 2 times. We had a appliance repairman here. He refused to fix it because this microwave will break down soon again. DO NOT BUY.

We paid a small fortune for a french-door dual drawer refrigerator less than 5 years ago. The icemaker went out in less than 3 years! The thermostat went out in less than 4 years! The sealed system went out in less than 5 years! The fan went out in less than 5 years! The covers need replacing less than 5 years! We have had technician after technician try to fix this thing to no avail! We called Samsung and got nothing! Three people from Samsung told us, You should be happy that you got almost 5 years out of it. Are you kidding me?! In case you havent noticed, Im pissed! Our old Kenmore lasted over 20 years!

I purchased a home in October 2018 with a suite of 4-year-old Samsung appliances. The only good thing about the dishwasher is that its quiet. With that being said dishes often come out after being washed with food particles still on them and do not dry well. My issues started a month ago when the dishwasher wouldnt complete a full cycle - it was stuck mid-cycle. I chatted with a Samsung rep who said to flip the switch off and back on on the circuit breaker. This reset the dishwasher and it did complete the cycle. Two weeks later, the dishwasher lights were flashing, it was making a suction noise, flashing a LE code and wouldnt power off. I had to shut off the circuit breaker.I chatted again with a Samsung tech, who promised a tech would be out the following Monday. That was the 1st lie. The technician couldnt come until Wednesday and I had to pay $100 for a trip fee (the rep never mentioned this) because its out of warranty. Tech comes out and says I need a new door because the door wont properly lock - which will be $230. I have a hard time believing the door is suddenly the issue considering the dishwasher is 4 years old.After reading the other nightmare reviews on this site, Im certainly not going to funnel $330 into the repair of a garbage appliance - which should work properly. Even after taking my issues to Twitter, Samsung has still yet to respond. Garbage appliances + terrible customer service = me spending money to buy a new Bosch dishwasher. Save your money and avoid Samsung appliances like the plaque! Ive also had to reset the circuit breaker on the 4-year-old refrigerator a couple of times. Never had any issues with the 9-year-old suite of Kenmore appliances in my last home.

ME18h704sfs - Purchased microwave 2-15-15 new. It quit working 5-4-15. We have had two service men out to try and repair the unit. They have replaced and checked everything they knew to do but it still it get so hot it has burned the cabinet. What to do now?

While Samsung has become reliable in their TV and cellphone line, much improvements in quality are desired in their appliance line. A Samsung dryer - a recent model that I got, broke down within 1.5 years and their paid service appointment was more than a week wait, leaving the appliance downtown for the consumer. Samsung fridge that I bought had numerous issues including, water leaks that damaged wooden floor, fan not turning, icing in fridge section, sensors needing replacement and such, over the years of its use.Irony is that while these appliances are styled well with their electronics and such, underlying functional quality of their latest appliances as well was seen driven by relative poor quality components that will guarantee repairs past their warranty period. The feedback to the quality department is simple - learn from quality of LG and improve component quality to enhance on the on the functional reliability for the appliance to function trouble free for about 5 years at the minimum. Short of that, itll leave a bad taste in customer use, forcing them to look at brands with better quality.

SMH8165 - I have tried a few different things suggested for this microwave. What finally seems to have stopped it is I took the keypad off and disconnected the thin wires from the circuit board. They are towards the top of the board in the middle. They seem to go to the sensor that was malfunctioning. We do not use the sensor cook modes so that resolved the SE error for us. Wont buy another Samsung OTR Microwave. They have twice the repair rate of other models according to a popular consumer reporting site.

I replaced 15-year old Sears Kenmore appliances with what I believed to be top of the line Samsung appliances. Boy, did I learn a lesson. Problem number 1: the oven dead shorted a heating element. We had a service man out for the repair. He didn’t have the parts. Evidently, Samsung replacement parts are not well stocked or easy to get. We made our own repairs. Problem number 2: the refrigerator ($2700 French door, freezer below) started leaking water under the deli tray and freezing. This appliance has a service plan and the service tech was contacted. It took two weeks to get the part, which was shipped in to our house from California. He made the repairs. The problem was solved for a while.Six months later there is water in the same location. Problem number 3: microwave door handle broke off at the mount. Cheap plastic connection between metal and plastic. Then the key pad started dead shorting and shutting down the breaker. The problem only occurs when you set time and run machine. It doesn’t occur when the preset buttons are utilized. Samsung appliances all less than 2 years old all have problems. The replacement parts are scarce to find except online. All the service techs I spoke with spoke very poorly about Samsung appliances in general. I am completely done with Samsung forever. I just had to replace our 15-year old Kenmore dishwasher. I didn’t even consider Samsung even though it would match our other appliances. I am only going to buy American made appliances in the future. They may not be as high tech or fancy looking, but they work and last and you can get replacement parts. 3 Samsung appliances, 3 bad experiences, 3 strikes--you’re out.

Bought a Samsung rs277 side by side from Lowes approx 5 years ago. Was a scratch and dent floor model at Lowes and was a very good discount. Ice maker problems started within first year. It makes ice but wont dump it into tray unless you press button on ice maker. So far havent had much luck finding out online what I can do to fix this. For awhile it would make ice then quit until you pushed button then would make ice again for a few days then have to press button again. After 4 years it now will only dump ice if you press button. At almost 5 yrs old fan inside fridge got loud. Found some info for different model Samsung online about this problem being from ice build up. Although the info I found online was for a similar type side by side Samsung my model rs277 did not come apart the same way. Keep in mind these are supposed to be frost free units. You need to take all the shelves and drawers out and loosen back panel.Used hair dryer to defrost a bunch of ice on cooling coil. The ice had built up to the point where it was interfering with fan and blocking drain hole. So besides the noise there was water occasionally leaking out the front. Defrosting took care of noise and water leak but it will be back since the thing should not have needed to be defrosted. There is some type of sensor that tells the brain when to defrost and a heating element to defrost. Not sure which is bad. If someone knows how to test the sensor or how to fix the ice maker so it will dump ice please email me at **.I had an Amana side by side for well over ten years. I ordered it without an ice maker so that never broke. Some of the plastic parts inside the fridge did not hold up so well and the door gaskets were coming apart but in over ten years I never had to tear it apart to fix something. Until I got the Samsung I was not so happy with the Amana because of the cheesy plastic parts. The Samsung has made me wish I had the Amana back. It was still working when I got rid of it and was over 10. Not happy with samsung.

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).Basically, somebody did not do their job when our refrigerator was made. After 4 calls to Samsung, they told us to send a statement from the repairman and they would refund our service call fee. After 2 months, a message was left that it was not going to be refunded. I talked with the service rep and he said, Sorry, its not going to happen. I assured him that I would make sure everyone I come in contact with would know what kind of company Samsung is. Buyer beware.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

Purchased Samsung Dishwasher Nov. 13, 2013. The unit has failed three times in less than a year. Problem - unit would run about ten minutes and then stop. Failure showed as a drain failure problem. Restart the machine and it would complete total cycle. Main board replaced, no help. The ECS sensor part no. DD82-01118A was replaced and fixed the problem. The unit worked for seven months and the problem has returned. Technician ordered a new ECS sensor. The part has been on back order for three weeks. Looks like Samsung has a design problem.

I bought the RF217AWCP French Door in Nov. 2011. I had problems with crisper drawers filling with water. This week the motor started running loud and quit cooling altogether. I spent over $400 to have back panel, evaporator and fan piece replaced. The tech advised that he does the repair often and it is a known quality issue. When I called Samsung service, I was told 1) they have no complaints filed in their database on this model and 2) I probably was keeping too much food in it. Unbelievable!

DW80F600UTS/AS - Worst consumer experience in my life. Unit failed last month of warranty. Door latch defective, sensor controlling cycles defective. Did not go through cycle, dishes dirty and not dry. 3 visits from authorized repair, 2 after warranty expired. Repairman installed new improved sensor. Finally agreed to refund, but now claimed unit had to be depreciated. Then came the totally outrageous part: to get refund, consumer must cut power cord purchased separately with the unit (no refund for that), take a picture of cut cord. Then, consumer must remove decal attached to door, affix it to refund request, and send it to company. Decal could not be removed - took a photo of it next to cord. Not enough! Told to use a straight razor, no exceptions! It still doesnt come off. Imagine giving this advice to an 80 year old with a tremor? This company needs a major overhaul. Policies designed for maximum profit and will not honor warranty for defective product.

I bought a gas stove, I have about 5 weeks peeling the paint, they design that it doesnt cover that because I damage it, that I must use special products to clean it, all my life I have cleaned it the same and I never had this problem. That is of crazy. I will never buy Samsung again and I do not recommend it, the truth angers that they do not want to take responsibility and see us as we do not matter as customers.

On 21 January 2014 I purchased a Samsung 924L 4dr ref steel fridge for a lot of money. Approx some time in September 2015 had to ring Samsung to inform them that I had no ice. I was taken to the Philippines and spoke to a representative who explained to me that they would send someone out from Nerang to look at the fridge. (By the way I did purchase product care which meant that the fridge was under 6 years warranty.) A person after 3 days came out and was late for their appointment (didnt apologise) and said that the fridge had ice and that I should not touch the button on the rhs as this would cause problems and that ice would not produce if the temperatures were wrong. (I was dumbfounded that Samsung would put a button on their fridge and that the consumer should not touch it.) I was also informed that if I had created the mistake I would have to pay for it (do you believe this). I agree that I touched the button after reading their manual for troubleshooting ideas but I dont believe that I had anything to do with breaking this fridge (disgusting customer service representation on their part). I then, after about a week and a half was stuck with the same problem and therefore contacted product care. I was quite taken aback when I was spoken to by a representative from Australia and not overseas. I then realised that I had contacted Samsung direct the first time. The lady I spoke to was very nice and informed me that even though I still had my original warranty with Samsung Product Care was the necessary component I should have spoken to at first. Well, anyway they then informed me that they needed to send out a repairman to see the damage to the fridge. I was very happy about this but asked them if they would not use the company in Nerang and she then told me that this company was not on their records and I could choose a company from Tweed Heads or Southport. I chose the Company from Southport and a gentleman came out within a couple of days and informed me that my ice maker was broken. He suggested that since I had a replacement option it was probably better to do that. I was then informed by him to ring Product Care to let them know that he would be sending his report through asap. I did that the same afternoon and heard nothing for about a week. I was very frustrated and was told by Product Care that they never received the report from the repairman. I then contacted the repair service and was told that I was not able to have the report sent to me direct as it was inconceivable that they could do this. I requested to speak to a supervisor or someone in charge to explain why. This person, Camillia responded by saying that the report stated that the icemaker was broken and also the motherboard and because it was a big problem they had been contacted by Samsung direct and had been informed to deal with them direct and not product care. I find this ridiculous. Firstly I am the client, customer service should dictate that I should be fully aware of what is going on. Of course not, we are dealing with Samsung. Product Care rang me to inform me that this was nonsense and that I had been issued a full refund less product care and that I would get a new fridge asap. Firstly I needed to contact Domayne where I originally bought the fridge from and purchase another fridge which I did. I had to purchase another fridge and pay a second time for product care. I find this unbelievable. I must mention that I got a call from Camillia in regards to the above on my answering service to inform me that the matter had been escalated to a review centre at Samsung and that I should contact them. I find this incredible. Why are companies like this allowed to get away with treating their consumers so shabbily.

The shelves on the doors have cracked and had to be glued to keep in. The little shelf near freezer is attached with screws into plastic anchors and they have all broken. The top shelf will not go into the bracket to hold it in. The bottom shelf which holds drawers the rack on the refrigerator has cracked around the screw and the back of that shelf on other side has broken. I know its 9 years old but all these are poor workmanship for material used.

This fridge worked fine for about 2 years then something went haywire. It took Sears five trips to finally send a repair tech who was competent to properly diagnose the problem. The first tech diagnosed the (wrong) problem and charged me $357. That didnt fix it, so a new tech showed up and made a new diagnosis, and ordered another part. It was the wrong part, so another part had to be ordered. In the meantime, I dont have a working refrigerator so bought a 30-year-old $85 beater that does work. Luckily there was room to set it up in the dining area. Sears sent a third tech who said the initial diagnosis was wrong so ordered a new part -- but this tech then said he wouldnt plug the fridge back in because the outlet wasnt grounded. I called an electrician who charged me $75 to say yes it is grounded (which I was pretty sure was the case). Finally a tech showed up and properly diagnosed the problem, at the cost of $272. The tech said Sears would credit my credit card $85 for the difference between the right and wrong parts. Sears has not billed me for the $272 but they also have not refunded me the $85 for the overcharge. I have called them also asking to be reimbursed for these items: the $85 fridge I was forced to buy due to their technicians continued incompetence, $75 for the unneeded electrician service call, $100 that I felt obliged to offer the tenants living in the house to take off their rent because this entire process took two months to find a competent Sears service tech. I will never again buy an appliance from Sears and sure as heck wont call them to service this fridge the next time it has a problem (and Im keeping the $85 beater in the garage just in case).

Don’t buy this brand. The ice maker will freeze up and stop making ice. The refrigerator will not hold temperature at a safe level. It’s a nice looking refrigerator but its defective. It’s better known as Samsuck.

Enamel on inside of oven cracked after 4 months. Samsung did not call back for two weeks after calling in for warranty work. I had to call in to find out they denied warranty work. Will never buy Samsung products again and will tell everyone I know do not buy Samsung products.

We purchased a Samsung kitchen bundle (microwave, refrigerator, oven and dishwasher) from Home Depot. A week after installation the microwave caught fire and created a burned hole on the inside of the microwave. Contacted Samsung and have been spinning for 2 weeks now as they will not replace this unit, only repair it. At this point we paid for a BRAND NEW unit, 2 weeks ago, and we have zero confidence in the reliability and safety of this unit being repaired. Samsung has been very unresponsive to our request. Cannot believe that big corporations can treat people in this way. Taking our hard earned money and not replacing like for like.

Our Samsung microwave SMH1816B is 3 years old and handle broke. No problems before broken handle. Our previous GE microwave lasted 19 years without any malfunctions. We went online to purchase new handle and get info on how to replace. Fortunately we found Consumer Affairs website and the horrible reviews of Samsung microwaves. We decided not to spend $30 on new handle. $1 tube of Super Glue seems to be working just fine! Thanks for all the consumer reviews. It certainly made our decision very easy.

Last year, I bought an expensive top-of-the-line Samsung dishwasher. I thought this would be the best dishwasher I ever had. Boy, was I wrong. When my 15-year-old Sears Kenmore dishwasher died, it was doing a better job on dishes than this brand new $1000+ dishwasher. If I dont wash my dishes before I put them in, I have to wash them when I take them out. And they are never dry when they come out. I always have to dry them. My floor around my dishwasher is always wet because the dishes drip water when I take them out. And if I put 5 glasses in the top, 4 of the glasses have debris inside them when I take them out. I have to wash them again. Do not buy Samsung dishwashers. A used Kenmore will do a better job. I cant wait for this thing to break so I can get rid of it. What a piece of junk.

Purchased this refrigerator 12/06/13. Around 10/14 the whole unit quit working. Samsung did not use local Sears. I called for service 10/21/14 and a repairman from out of town that Samsung contracts with, arrived 10/23/14. A PCB and display was ordered and then he returned around 10/29/14 to install those parts. Over a week without a working refrigerator in my kitchen!! We have constant problems with frost build and ice forming in the freezer. This is the WORST refrigerator we have ever owned! Will NEVER buy another Samsung appliance!

We purchased our Samsung Range Model NE595R0A in August 2013. Two days ago we were boiling some eggs and were sitting at the kitchen table when we heard a loud sap from the direction of the range. When I went to investigate the cause of the noise we discovered the glass top had cracked from the front corner all the way to the middle of the back edge. I found Samsungs service number and spoke with a service guy who told me that this was not covered. I read the warranty and it stated and I quote Five ( ) years Parts Warranty For Glass Cooktop and Radiant Surface Unit. Unless I am reading incorrectly this should be covered. It seems that this is a manufacturing problem since it happen to multiple ranges. Very disappointed with Samsung.