I purchased a Samsung fridge, microwave, stove, dishwasher, washer, and dryer in Oct. 2015. After 1.5 years I had to have my fridge fixed at my expense. Now today 2018 my dishwasher is not working. Cant get any satisfaction from Samsung. Have to cover the costs myself. So much for being a good customer.

Ive never had a dishwasher last such a short time in a little over a year. lt quit running, an expensive control board will probably fix it for a little while, Samsung better get its act together on their appliances or they will give Lowes a black eye.

Samsung microwave 9207 looks nice but is actually crap. Had a repairman out twice to fix it. Now its no good. They said constantly shorting out.

We recently put an entire modern kitchen and addition on our home. At that point given we had for many years used Samsung we upgraded the white GE appliances to Samsung in our home as they were here when we bought it. We bought a new French door bottom drawer freezer fridge, pretty much top of the line at Home Depot. We bought the matching microwave model #ME21H705MQS/AC, and lastly also the matching stove with convection, steam cleaning. The fridge was delivered first and it would not shut off and was very loud to a point were it interrupted conversations. After following their processes and after the technician came and he agreed something was very wrong, we had to them go through their executive center who literally after 20 minutes told they would sent our request for this 4 day old fridge to their engineering department to see if we qualified to have to returned. Home Depot were totally disconnected from this process. They told us they did not accept returns only repairs. We told them and Samsung should their technician who acknowledge this brand new fridge had significant issues and after the so-called executive center began by telling they would promptly resolve our issue. We told their executive center should their decision be to contradict their field technician and not replace and or return it we would seek legal counsel. They called later saying Samsung would return to Samsung. That process has taken 3 weeks since and the unit has been returned back and we await a refund. Think of the logistics involved in such a key appliance as a fridge and not just the food but having two in the house at the same time. We still do not have our refund. Friday night my wife decided make popcorn for the first time as we are only at this home on weekends in our now month old over the range microwave. With seconds she was screaming as it was on fire with flames shooting out of the side panel on the right hand side. It filled our new kitchen with disgusting white thick terrible smelling smoke. We called Home Depot and again the nightmare starts all over with chasing out tails. In various conversations with service people they tells us there are silent recalls. We are not sure about that but in any case why are they shipping products that can cause fires?Google how often this happens!I should have mentioned we have been asking to speak to a Samsung manager since this beginning with no feedback. Why should we keep the stove now??? Had we done our research this would not have happened. It is shame our home has been filled with Samsung products till this series of issues but never again!

We have a Samsung refrigerator that the inside back of the refrigerator freezes and doesnt cool. I called Samsung and they couldnt even find the serial number even though the lady tried six different times. I researched online and there is other models doing the same thing. I was taught that you get what you pay for but not in this case. I am very dissatisfied with this product.

Purchased a Samsung dishwasher, DW80F600 from hhgregg. Delivered on Tuesday and not working on Thursday. Code is smart auto, water supply error. Checked, water is going in. Hhgregg said bring it in, well replace it but well have to absorb the install $269 and arrange our own install. Do not buy Samsung dishwashers or shop at hhgregg. Im holding my breath b/c I purchased a fridge and range...

It sounds like 2 years is the magic number. We purchased our Samsung microwave on 12/2010. We havent gotten any error message yet but the lights & nightlight will turn on and off by themselves at all times during the day and night. Weve been unplugging it, worried about a possible fire. So much for convenience. Im not paying to repair this piece of crap. I feel bad for my husband who is going to need to install a new one... that isnt a Samsung.

Samsung is a terrible choice for a stove- we bought a high end stove in Dec 2009 and now the inner burner of the triple burner is not working. The replacement burner is no longer being made so the entire appliance (true convection, warming drawer costed $1800 dollars) is useless. The fact that Samsung is aware that burners crack over time, and they dont make them is absurd. Its like buying a car that has obsolete parts in less than 9 years- this stove burner broke 6 months ago. I am appalled and should add that many appliance technicians dont even service Samsung- bad reputation regarding replacement parts. Dont buy Samsung.

RFG298AARS - This sexy-looking refrigerator has major inherent design flaws, and we have had nothing but problems with it. The first unit purchased from Lowes in mid 2008 (with the extended warranty) lasted less than a year. The ice maker stopped working and when the repairman pulled the unit out, the entire new Brazilian teak hardwood flooring underneath was warped and wet from an internal slow leak that was probably missed as it came off the assembly line. Lowes brought a brand new 2009 unit, hauled the faulty one away and provided a credit to fix the flooring. Fast forward to Sept. 2014 (one month out of warranty)... Fridge/freezer stop cooling altogether with no error codes. I caught it just in time to keep everything inside from spoiling completely. To fix the sealed compressor system will be $1000. The external ice/water dispenser is also showing major signs of corrosion (leaking from the inside out), even though this is supposed to be 100% stainless steel... Nothing we have tried will clean it.At this point we have transitioned back to our faux stainless steel 10+ year old side by side in the garage. The Energy Star, digital inverter compressor technology is nothing but headache and money wasted for the end consumer. This unit was produced to be super insulated with one of the largest capacities available. It is now a $2800 decoration, and like most people, I expect an appliance with that price tag to last much longer than 5 years.The issues I have listed echo numerous complaints all over internet forums. We have spent over $10,000 on Samsung products in the past 10 years, but with this incident we no longer have any confidence in their products. In other words, give me old skool. I could have purchased 5 of my mothers fridges for the amount I spent on this piece of junk... and hers is 20 years old.

Samsung dishwasher purchased just over a year ago to replace a dishwasher that we had for over 14 years. The Samsung dishwasher never did work properly. After numerous in-house service calls, replacement of the electrical board and very difficult to understand foreign tech advisors the dishwasher still did not work properly. Now, just having called again Samsung informed me that the washer is now out of warranty. Samsung? Never ever again.

Sometimes it can be a little difficult finding items in the lower freezer drawer. Especially if the item is at the bottom of the drawer. Otherwise, the freezer keeps food very frozen and is not a real problem.

Purchased a Samsung fridge RF217ACBP in June 2011 and have the same complaint I am reading over and over. I have had 3 service calls for the same problem, water in the veggie/fruit bins, thick ice under the bins. This time the fan was very noisy and would consistently run. Called Xmas eve and the service guy came out on 12/29, the back panel was completely frozen, had to shut off for 24 hrs, and parts were ordered. When I called on Saturday they were nice, but no help. You need to have 4 repair calls in 1 year to even be considered for a new fridge. I have already told many people not to purchase a Samsung fridge or anything and will never get another one myself. I think they should stick to phones & tablets. Let’s hope what was fixed today will last, but once my master protection plan expires in 2016 (glad I have it) the fridge will be gone. Samsung needs to get their act together and maybe if enough people stop purchasing product they will get the message. NO MORE SAMSUNG APPLIANCES FOR ME!!!!!!

I bought the Samsung french door refrigerator which was not inexpensive but I thought it would be worth the money. As soon as the warranty was out, it started to make a really loud noise. Apparently, frost builds up behind a panel that I cannot access and the circulation fan hits the ice. I have had a repairman out twice. Samsung says to unplug it for 5 hours and let the Ice melt. I have to do this every 5 days. Sadly, this is junk and I am probably going to have to get a new refrigerator after only three years. If there was a lower review that one star, I would give it.

In March of 2015 my wife and I bought a Samsung 22.5 cu. ft French Door Refrigerator and the Samsung Protection Plus Plan. This refrigerators initial cost was $2,498.40 and the Protection Plus Plan cost was approximately $700. Beginning in late June 2017 the ice maker began to develop problems making ice cubes and finally just made watered slushy ice. I called the Samsung phone number listed on the Protection Plus contract 1-800-726-7864 and explained the problem. First problem was I could barely understand the staff person I was speaking to. Secondly I further explained I had the extended protection plan and needed service. I was given a repair ticket number and told I would be contacted within 48 hours. I received a call from a service company that Samsung contacted and was told there was a charge to come out and then additionally a charge for the repair. I was told their company did not accept the Samsung Protection Plan and to call Samsung back. It should be noted in my area there are VERY few repair companies that accept the Samsung Protection Plus Plan or even want to service their refrigerators. I was told by a repairman parts are very difficult to get. Subsequently I once again called Samsung and once again explained I need my refrigerator serviced under the Protection Plan. I will not go into detail of how many times I had to call Samsung which took a month to finally get the refrigerator supposedly repaired in late July 2017. However, even after the service repair the ice maker still does not function properly. It is now early August 2017 and I once again called Samsung and explained to their staff the ice maker still is not working properly. I once again was given a repair ticket number and once again was contacted by the same company that wanted to charge for a service call. I did some research and found the phone number to Samsung Protection Plus Tech Support. I called that number and explained the problem and am still awaiting a call from the company that performed the last service repair. In conclusion, I would NEVER BUY ANY SAMSUNG APPLIANCE having experienced firsthand the quality of their product. Additionally, their Samsung Protection Plus Plan is a serious JOKE and is a total waste of money. I plan on submitting for a refund of the money we paid for the protection plan which is possible per information within the contract.

DW80F800UWS - Do not buy!! Junk. Lasted 11 months and broke. Need software update and an updated part. Took almost 2 weeks to come out and fix. 2 months later broke again, new problem. Now I have to wait another week for extended warranty to come out. Also inside was covered in a white residue. Samsung tech stated it was due to soap...dishwasher soap not good for a dishwasher! Says they only recommend finish but it says that nowhere in any Samsung paperwork. Again its junk, save time and money!!!

We bought our Samsung refrigerator (#RS265TDRS/XAA) in June 2013. As soon as the warranty was out, we started having issues with the freezer and the ice bucket. The refrigerator started making noises. June 2015, our temperature sensor went bad and after wasting lots of hours online and on call we were able to get a Samsung representative to replace the bad sensor (paid $170). Dec. 2015, the temperature sensor gone bad again and after following the same process, we were told we have to pay for the labor and parts again. This is ridiculous! Why should the customer pay every 6 months for a bad repair rework? I guess they make more money on replacing bad quality parts than on selling a quality product. I canceled their service appointment and am hiring an independent repairman to do the repairs. I can at least get the work done at a good price and buy a good quality sensor (that would last more than 6 months). There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. The only Samsung products that we have are refrigerator and phones. We have had issues with our Samsung phones, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future.

We purchased our Samsung dishwasher in late 2014. It needed repair within three months when water was not pumping out of the bottom of the unit. The repairman said that it was a common problem... so common that he usually had several of the replacement parts on his truck. This time he didnt so it took two trips so there was a total of almost two weeks without the machine. Since then the dishwasher has been very noisy and I should probably call the repairman again but I figure something else will go wrong sooner or later. We did purchase a Lowes extended warranty. I find that the machine is hard to load. Perhaps I should have taken one of my plates to the store to try it out. It cleans ok... not remarkable but no major complaints especially if I wash things well before I put them in. I am sorry that I bought this item.

Freezer compartment leaking water under slide out drawer. Unit approx 1 yr old. Bought extended warranty through Lowes, time of purchase. (Good thing.) Repair people came, said it needed new back panels. Factory installed ones too flimsy. They put in new panels and told me had too much food in freezer. REALLY? So it is now leaking again. Wish I could get rid of this unit!! My older Frigidaire worked MUCH better! Please beware.

The oven was always taking awhile to preheat until it stopped working completely a month after warranty. Samsung will not repair it even though Im one in many customers with the same issue. I will never purchase anything from Samsung again. I just bought LG washer and didnt even consider a Samsung.

Purchased 4 months ago from Lowes. I wasnt even using the inside of the microwave at the time. I was using the exhaust fan for I was boiling pasta on the stovetop. Flames all in the microwave, I had to use the fire extinguisher. I am so glad I was home when this happened! My model number ME18H704SFS. So, now I have to wait to see if they will repair it... umm I want my money back not repaired. DO NOT BUY A SAMSUNG MICROWAVE!!! SCARY!!!

I have a Samsung RF25HMEDBSR/AA side by side refrigerator that is nearly 2 years old, The ice maker has been a pain since 6 months after it was purchased, the thing drips water constantly, is moldy, does not produce enough ice, etc. It is mounted in the refrigerator portion of the unit in the upper left corner. It seems like it does not stay cool enough to keep the ice fully frozen and functioning. I had the ice maker and auger replace under an extended warranty package (I have been forced to purchase the warranty to the tune of 300 plus dollars a year), because Samsung customer support will not address the issue. The ice maker failed again this weekend after functioning properly for about 4 months. Thank goodness the warranty is still in place so it will be covered. Come on Samsung there are a ton of bad reviews on this unit, step up to the plate and make this right for your loyal customers!

Refrigerator started having problems 6 months after purchase. Water dispenser and filter started leaking. 2.5 years later it stopped cooling completely. The compressor went bad. Over the last 3 months I have had continuous problems with maintaining the temperature. The service guy came out again today (4th time in 3 months). Said the new compressor just replaced 3 months ago is bad. I have lost so much food and time. I want compensation and a new refrigerator.

French Door Refrigerator RF217ACRS/XAA - After 1 year of purchase from Home Depot, it started having issues with water standing in the crisper drawers. Well, I read the manual and thought I fixed the problem. OH NO THATS BECAUSE THE BACK OF THE FRIDGE HAD COMPLETELY ICED OVER! Every month I have to take it apart, after I notice my food gets spoiled, to get the ice off the coils and flush the line again! NO RECALLS ON THIS CRAP!!?? Everything has been replaced and it STILL freezes up solid!!! I am calling Samsung tomorrow because I have had it with the expensive junk they sell!!!

Dryer drum will crack within first three years. This is a weak known and documented issue, yet Samsung refuses to recognize it as their fault caused by poor materials. Several lawsuits against them on this issue. Google ‘cracked dryer drum’ to find out how many consumers their poor materials has impacted.

Weve always loved Samsung products but this refrigerator is a real lemon. The ice maker freezes up every couple of months and we have to use the blow dryer to get rid of the ice buildup. Now the refrigerator wont stay cold. Repairman says it needs a new evaporator. Price to repair ice maker and replace evaporator: $954. Took 8 days to get a Samsung certified tech out to evaluate. Language barrier with phone help desk technician was frustrating. I learned that Samsung, if you have to call them, is not enthusiastic about backing up their products. At least not their refrigerators.

Don’t buy Samsung appliances! I made 4 huge mistakes. I did my whole kitchen. And 18 months later I got the SE Code. I have done everything I could to get it going again. I am so upset. With my fridge, two of the drawers broke. My dishwasher had the top water dispenser break off. My stove gets scratched easier than it is supposed to. And my flipping microwave got the SE code. Dont buy Samsung! I will not buy another Samsung product - phone, etc. Dont even get me going about my Omnia Phone either.

I bought this refrigerator 3 years ago RB195ZASH. It look good but now this thing wont stop at all. Ill stay on the whole time and I notice the ice maker is not working anymore. I just dont want to put more money into it after seeing all this complaints. Now I know what to do. I wont buy a samsung refrigerator again for sure.... Thanks everyone for sharing your experiences, sometimes we have to learn the hard way... bye

I purchase the French Door Refrigerator on 09-12-17. Less than one year the top ice maker stop making ice due to it freezing up into a block of ice. Two months later the bottom ice maker stop making ice and now the freezer stop working. Samsung products are garbage. I will never in my life purchase or referred to anyone anything that Samsung makes. I had the same thing happen to me this year with their curve TV; stopped working one year later. I hope someday they will have to pay us all back for taking advantage of us. Their products are designed to fail after a year. In my case $5000.00 lost for two items just over one year old and their warranty expired. I hate everything about this company and we need to make sure our voice are heard. DO NOT PURCHASE ANYTHING FROM SAMSUNG EVER!!!!

DW80F600UTS - Do not buy this dishwasher! I ignored the bad reviews thinking it would be okay... its not! Since day one it has been pathetic at washing dishes. Now barely one year into it, just past warranty, the leak sensor breaks (there is no leak). The dishwasher shuts itself down after a few minutes and the lights blink. I called Samsung several times to troubleshoot and they were no help. Sears repair came out and diagnosed a broken sensor that costs $120 and $145 to install. That is $270 for a practically new dishwasher. Please save your time and money and do not buy a Samsung dishwasher!

Purchased a Samsung RF263BEAESR/AA french door fridge. 09/21/12 started having issues with the refrigerator. Coils freezing causing the twin cooling fans to hit the ice and make loud noises. It woke me up and was so loud I thought someone was breaking into my house. Of course it was just after the warranty expired and I paid them approx $150 to come out replace a Defrost Sensor, Evaporator Cover, and Drain Kit. The service guy called Samsung and strongly said they should pay for the parts (I felt he knew there are ongoing issues with their fridges and felt bad for me) and they did (parts are cheap). The other issue was the ice maker. The unit is not sealed properly causing warm air from the fridge to enter the ice maker and it freezes up eventually ice cant dump in tray because of the ice build up.They are now making the ice maker sealed up tight because my neighbor has a newer model which 1 year old and I took a peek, no ice build up. They used silicone seal yet one year later same problem so it must be coming in from rear and cant be fixed. I have been removing the ice box and taking a blow dryer once every 2 weeks to melt it. So, I called Samsung 04/07/17 and was trying to get parts to fix the twin cooling fan ice issues after watching YouTube videos and they couldnt give me part #s. Referred me to www.samsungparts.com which is not their company but is approved to sell parts. I told Samsung, I had just got off the phone with them and they gave me your # which is technical support (1.855.726.8721) now youre sending me back to them?I then told her my cooling fan issue, and ice maker issue, how upset and disappointed I was in their product, and that I have a fridge/freezer in my garage that is 16 yrs old and never had a service issue. She told me, We can send a service technician to look at the issue and possibly replace it. I said, You mean charge me? She stated, NO replace it??? I asked her if this was a late April Fools joke. She said, NO... I stated, Does this have something to do with a class action lawsuit I have read about. She didnt answer, but did at the same time... So, I am waiting for the service company to call and schedule an appt. If they decide that the issues I told them are verified I may be getting a new fridge, which is a shocker.The other thing I found out when talking to her she asked in regards to ice build up behind the twin cooling fans, Were the white wheels to the front and bottom of your fridge touching the ground? I stated, Yes. She stated they should not be touching and the fridge needs to be raised tilting back and that when delivered they (Best Buy) should of leveled the refrigerator for me... So Best Buy didnt do it, and neither did the service tech I paid a $150 either. She sent me an e-mail showing a do it yourself How to Level the Refrigerator. So if you are having this issue check it out. May save you a service charge. To melt the ice you need to empty your fridge/freezer for at least 24 hours and tilt it back. May solve the problem. I am leaving mine alone for now hoping for a new fridge... Good Luck.

To begin with, it is a great microwave for the great price offered. It is small and does not take a lot of space on your counter as a lot of them are big which limits rooms for other things you might want to do with your counter space. It has a turn knob which is easy to function and does its thing until the time is up for it to stop. I got back issues and it is just right for someone like me and easy to do in one shot. I like the product I got and I hope to have helped out in this review for the rest of you.

The microwaves fan has come on by itself, and 7 seconds appears on the microwave as well. This is a top of the line microwave (Model # ME21K701DS). After reading some of the reviews, I spoke with Samsung. Samsung will not fix the issue since it was no longer under warranty. No recalls on this microwave issue. The microwave was purchased, November 2016 - this should not be happening. Yet this appears to be happening to many other Samsung customers. This appears to be a malfunction - is there anything that Samsung will do?

After reading reviews (most were not good) I decided to buy this range (Samsung NE58F9500SS). While it IS beautiful, it lasted only 3 days before going into terminal meltdown. I cooked a turkey in it, the following day, I put it on clean. It locked the door, heated up, melted something inside the control panel area, and never came back on. I wont buy Samsung again!!

Within a couple of months of purchasing my refrigerator, the ice maker started leaking causing it to freeze up. I contacted Samsung and they sent out a repairman to fix it under warranty. Less than a year later it started leaking and freezing up again. At this time the customer service representative assured me that Samsung would make good on the problem and they now have a repair kit to solve the issue. She also informed that if the kit did not fix the problem Samsung would replace my refrigerator at no cost to me. The kit did not fix the problem and now Samsung is not honoring their word and has refused to replace my refrigerator.

This a wonderful Refrigerator. Lots of room and very strong door shelves. One holds a gallon of Milk and a gallon of Pickles at all times. There is truly an abundance of LED lighting. I also enjoy the power cool and freeze features. The only thing that is the slightest of issues is its very hard close the freezer door quietly in the middle of the night. There is a pretty loud click when it locks shuts. My wife says Im nitpicking. I probably am.

Nightmare... Purchased the dishwasher June of 2014, 2 years later water wall error 7E, which is an expensive fix. It involves two motors and a sensor. Called several service technicians in our area, they all stated that there are several service bulletins and TSIs posted for Samsung service technicians in regard to this issue so it would be best if I called Samsung because Samsung should fix for free because it is a product defect that is warranted. I called Samsung at 1.800. Samsung and spoke with William in customer service. He agreed that this is a defective issue with this Samsung dishwasher and that they would offer me a one-time extended service agreement and would set up an authorized Samsung service company to come out and fix it.The next day I received a call from the Authorized Service Company, Quick Fix and they said that I would have to pay for the service because it was out of warranty, I stated what William had told me. They said, “Well, in addition to this not being written in the notes, we no longer service your area so Samsung will have to provide another authorized service company for your unit.” So I called Samsung back and spoke with supervisor Tyler (employee number- **) and Layla (employee number **). They stated that William had not written it in the notes for the extended service warranty and that Samsung does not even have an authorized service company in our area, so they wouldnt be able to help us. We have asked them to review the recorded service call with William as they stated that they couldnt honor because it was not in the notes.I went back to my warranty. It states that Samsung will cover all parts and labor if it is deemed to be a defect issue. We went back to Best Buy to receive assistance with the issue as we had purchased the DW80H9930US from Best Buy. The sales reps, Chris, tried to call Samsung and get help with the issue as they had a list of authorized Samsung service repair in SWFL. Samsung also told Best Buy that they did not have authorized Samsung repair service in SWFL. Best Buy started giving them the list. They said that Best Buy would need to contact Samsung’s ECR service. Best Buy did state that this is always an issue with Samsung and that they have poor customer support and that there are a lot of issues with Samsung appliances.ECR was closed, so Best Buy passed my complaint to Vanessa, she called ECR the following week. Samsung’s customer service agent told Vanessa that Samsung would be giving me a full refund on my dishwasher as they know that there is a severe issue with the water wall on these dishwashers. Samsung had Vanessa fax my receipt and other documentation to a fax number. They were supposed to send fax her back with a refund letter so that I could purchase a new dishwasher from Best Buy. A couple of days went by with no word, so Vanessa called Samsung back. Samsung stated that they had no record of Vanessa ever calling and that no refund would be issued. Vanessa stated that Best Buy would not be able to help me any further.Why are Samsung and Best Buy still selling these dishwashers if they know that there are severe issues with the product and that neither one of them will stand behind the product, so the customer is left with an overpriced appliance that does not work. Both companies have failed in providing customer service and support. Neither one stands behind the warranty. Hoping that all appliance companies will read this and stop selling Samsung appliances! Customers stop buying from Samsung and Best Buy!

Bought fridge July 1, 2015. Bought extended plan. 9/13/2016 started making motor noise. Repair came 9/21/16, said it was motor. Part has not come in as of 10/31/16. On 10/28/16 freezer stopped working. Lost freezer contents. On 10/30/16, freezer motor and started running again & got cold. Still a loud running noise. Repair cant come out until 11/2/16. But they still have no part. I am very unhappy. I will NEVER purchase another Samsung appliance again. Am letting all my friends know to stay away from them too! Over a month to fix a year old fridge. Unacceptable.

I bought a Samsung refrigerator in 2011 and a washing machine/dryer in 2012. The refrigerator leaked all over the floor and the washing machine wont drain the water. Samsung wont fix, it is out of warranty. I want to know about class action lawsuits.

We got the new refrigerator in April 2015. I immediately noticed the ice cubes came out different sizes and some crushed. Also the cubes are cloudy and have frost. I called Famous Tate in Tampa where we bought it and was told to call Samsung direct. The tech came out and said nothing he could do but apply silicon to seal the ice maker and hope for the best. Well it didnt help and then Famous Tate sent one of their techs and he basically said the same thing. The ice maker is flawed and we will have to live with it. Why? I paid good money for a new refrigerator and it is worse than the old one. I want to trade but so far no help from Famous Tate or Samsung.

I bought an expensive Samsung refrigerator less than 4 years ago. The freezer doesnt work on the bottom. The air leaked because the seals broke after first year of having it. A repair guy came over and said thats typical of all the Samsung refrigerators. No fix - cold air was escaping - then the handles started to break and the bottom tray was always filled with water. The refrigerator started to get really hot and ice machine broke... Now the refrigerator is broke. Wont get cold... Person at Samsung was super rude. To get someone out here to repair it is $150 just to have someone see whats wrong. Its junk - they are ripping consumers off! There are hundreds of 1 stars... Why isnt anyone shutting this foreign piece of crap company down.

I purchased a series of Samsung appliance just less than 2 years ago. They have all, every single one, had problems. The ice maker on the fridge has to be manually defrosted about every 3rd week. When it is working it drips water down the door making the door shelves unusable. The heat sensor on the oven was replaced once already and is now giving problems again, which requires me to pull out and unplug the unit after each time I use the oven. The dishwasher door no longer closes properly, so I have to pull it out and attach a clamp on each side to use it. In each case the problems started just as warranty expired. I have had multiple service calls (at my own cost) and in no case was the problem addressed. The fixes that I have for I learned from the internet. In summary, they are clearly poorly made, the service is non existent, and generally, I plan to make it my goal in life to spread the word about how crappy these appliances are.

I have owned one Samsung refrigerator and will never buy another one, except for a boat anchor. I have had trouble with the ice maker ever since we had the refrigerator, it is so terrible. It freezes constantly and the ice will pour out all over the floor. We have hard wood flooring in our home and this refrigerator has made a mess of it. I just want to let Samsung know that their product is a piece of crap and is more expensive than other brands which our friends have. They never have problems like we do. We have had it worked on so many times. We could and should have ditched this thing and bought a new one of some other brand name, but we kept hoping that it could be repaired to work as advertised. There should be some type of liability placed on a manufacture for making such a terrible product. Thanks for nothing.

There is a known problem with the French door model freezer seal. It leaks and then builds up ice behind the drawer. The frost free freezer must then be defrosted. This happens about every 9 months. Replacing the seal will work for some time but the defect returns.

What a friggin joke!!! I bought a Samsung range and fridge to the tune of 3000.00. I had the stove less than a month and while cooking breakfast I cracked a raw egg on the front of the stove and the finish chipped. They wont cover it and now they tell me my warranty is voided because I cracked the egg. I was under the impression Samsung had quality products and stood behind them. NOT SO!!!!

I purchased a Samsung refrigerator with 2 ice makers. I’ve had it a little over a year and the ice maker freezes up. I called and the warranty was out the previous month. Seriously for 2000.00 and it doesn’t last a year. Luckily it has another ice maker in the freezer below so I use that. Now the fan is making a horrible noise so waiting for the rest to crap out. I would not recommend this product and will never buy Samsung again.

Where to begin: the clear plastic fronts of all of the door shelves cracked and fell off. Some door shelves simply fell out and broke as well. The center deli drawer sticks requiring serious pulling to get it open. The hinges for the cover for the deli drawer broke at the pivots which are built into the refrigerator. The cover also fell out and cracked. Our house is not air-conditioned. When the temperature gets into the 80s, the refrigerators control computer does not like that and the control panel blinks on and off, turning on and off all of the functions (upper ice maker, lower ice maker, crushed ice, water) and the temperature control randomly switches as well. The lower ice maker fell off after a few months. Samsung would not help. I engaged a private repair company who indicated that they had seen that happen before. A few weeks after he replaced the ice maker, it broke again. The repair company indicated that they would not/could not guarantee any repairs on the Samsung refrigerator. At this point, there is no lower ice maker at all. Upon several occasions, the upper ice maker flap jammed open. And as other reviewers have mentioned - Samsung customer service is about the worst one could imagine. In all, the terrible experiences that we have had with this refrigerator have given us one clear path forward: NEVER, EVER purchase any Samsung refrigerators!!!

I have a Samsung microwave model SMH9187 that needs a new PCB due to a manufacturing default. The first technician that came out would not repair the microwave until I removed it from over the oven. Im a 67 year old female who obviously cant remove the oven nor do I know how. The technician left without repairing the microwave. After another long tedious phone call with Samsung they had a different service call me to schedule appointment. The technician was suppose to be here between 1-5. Its now 5:30 - no technician, no phone call. Contacted Samsung and they will have the service company call me within 1-2 days to schedule ANOTHER appointment. I will never buy anything manufactured by Samsung. Such poor customer service.

I bought a gas range model NX58M94205 17 months ago, first the knobs are very sensitive and and on new years eve I barely touched the knob with my body and it turn on and my bread holder got on fire. Now I got a code symbol C-F0 and the oven only goes to 175 degrees and the code comebacks again. I follow the book instructions but nothing works. I can not believe that Samsung is selling appliances that last less than 2 years.

Ihe ices maker doesnt defrost. Must help defrost for a few years now and now the refrigerator wont stay. Have to use a hair to melt ice in the refrigerator to melt because cant gets cover off. Waiting on a reply from Samsung. Got my reply they want me to pay for someone to come out and look at it at my cost.

Beware Samsung microwaves. I have one that activates on its own. Very dangerous but Samsung support unwilling to do anything because I dont have a receipt! It came with a motor home. Support couldnt even locate the model even after I sent photos of the label. Also, there was a recall on Samsung for this exact problem.

My freezer would not freeze the contents and I called a repair company. They have been back 5 TIMES so far and the problem still exists! They have informed me that Samsung (unlike other manufacturers) do not have a technical support group to help identify problems for their refrigerator products. This really sucks and I will never ever buy another SAMSUNG product that does not offer tech support for the product I am purchasing. I have now been without a working freezer for nearly the entire summer. Shame on you Samsung! If you cant support your products with tech support, dont try and sell them to us in the public sector. I am extremely angry and will share this with everyone that I can.

The ice maker either doesnt work. Purchased in 2/2014. We paid for a 5 yrs extended warranty. Since purchase we have had nine repair visits. We have spoken to supervisors, case managers, etc. they have given authorization to either replace entire ice maker or entire refrigerator. However, after each attempted repair it continues not to work. This is our second attempt to contact Consumer Affairs. Our next step is contacting KCRA channel 3 consumer advocacy. Will you be replacing the refrigerator.

Samsung has continued to produce a defective ice maker for more than 10 years. The unit clogs up with frost & ice that prevents the unit from working. The plastic components including the ice bin and auger are very thin and developed cracks soon after use. Repeated calls to Samsung customer service do not solve the problem, they will charge you for a service call, but the expensive repairs do not fix the problem. A class action lawsuit remains open and unresolved. In the meantime user have to use a hair dryer between once a week to once a month to melt out the ice jam in the top of the unit. Samsung refuses to stand behind their product, and even worse continues to manufacture it.

This is a SAMSUNG REFRIGERATOR. Have this fridge for about 18 months. Ice maker stopped working. No cold water comes out of door. Bottom drawer always gets stuck. I wish they’d buy it back from me. Never will I buy their products again.

Just installed this Model ME21H706MQS/AC microwave. Turned it on started on fire. Luckily we were right there and caught it. Samsung should be ashamed of themselves for manufacturing such product. We just bought all new Samsung appliances including stove, fridge, dishwasher, washing machine, dryer. All top of the line items. It kinda makes you wonder what sort of crap they are making. Very concerned with their quality control. Bought at Home Depot Peterborough Canada.

I will never buy another Samsung product again. This dishwasher is our second one; the first one was replaced right away after purchase for not cleaning our dishes. This current one is just as bad, if not worse. Our dishes are never dry. They all need to be dried with a towel since theyre so wet. And the recommended jet dry does not help. The worst part about this product is our dishes are never clean. Samsung has not been the least bit helpful and claims it works just fine. I dont consider dirty dishes acceptable and neither should they. Its unfortunate that so many consumers are unhappy with the product but we are stuck with it. Please do research before you buy appliances!! And a class action lawsuit sounds perfect to me.

I have the Samsung Elite gas 6.3 cubic feet flex Duo Range. The functionality of this range is top-notch, Bakes like a dream.. My only complaint and its a huge one because of the price point of this Appliance is the shoddy finish. The enamel cooktop started peeling within 6 months and the black stainless isnt really stainless. Its a cheap black/paint coating that has been flaking off after about 3 months. It is a really beautiful stove, but very aware of the lack of durability if you are buying it for aesthetic reasons. It is pretty pricey to have repair service for finish repair.

We bought a DD68-00143A_MES about 6 months ago. Since day one we noticed that it simply did not work as well as our old one (was not a Samsung) we had for over 10 years. At first I thought we were just not loading the dishes correctly because they were not clean. So for several weeks we tried to move dishes all over the place and nothing helped. Then we thought maybe it was the dishwasher detergent (even though we had used it for years with no problems, I thought maybe they changed the formula without us knowing it) so we tried all kinds of detergents and nothing helped! So as many of you that have complaints about the washer being the worst ever, I tend to agree. Other things we have noticed is there is this smell that comes from it. At first I thought it was our hard water (we are on rural water) but then I read some other peoples comments and see its not only us that noticed it. We have also noticed that many dishes are stained with something and we cannot remove the stain no matter how we try! Another thing is that I do not think the person that designed (its a laugh to even think someone would really use the word designed) the racks to hold the dishes has ever washed a dish in their life! NOTHING FITS! Its a chore to try and find places to put the dishes to wash them. One last thing. As like most of you we have come to the same conclusion that we will never buy Samsung again! I am however a little different than most of you. I own a lot of rental properties, and I bet you can guess the type of dishwasher that will NEVER BE PUT IN MY HOUSE OR MY RENTAL PROPERTIES! EVER!

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.

Purchased a Samsung Model ME21H706MQS microwave oven and stove in October 2017. The microwave replaced a (what I thought was junk) Whirlpool microwave that was nine years old. The Samsung was higher above the stove and met all Samsung installation requirements. Thanksgiving Day comes, cooking for family and friends and the bottom of the microwave and door melts! We contacted Samsung many times, each time speaking to different people and on several occasions receiving different ticket numbers. All in all, they have a Samsung service company come to my home, but only after providing a very short notice and stating we must be home or the service will be void. Service rep comes and claims that its physical damage and is not covered by Samsung. Well hello! It melted! In short, customer service is absolutely terrible, Samsung does not stand behind their products, their follow-up via service reps is pressing and inconvenient. Terrible experience and would not recommend a Samsung product, nor will another ever enter my home.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

Purchase a Samsung electric range May 2014, used the steam clean option on the stove - the blue surface in the bottom of the stove started chipping. When I called Samsung about the problem I was told if was cosmetic damage and its not covered by Samsung warranty. I asked to speak to a supervisor - was told someone would call me back within 24 hours. I have not received that call as of March 16 2015. I also purchased the entire kitchen package - started hearing a lot noise coming from the back of my French door refrigerator. I was told that they could not set up an appointment for a repair man to come out to check the refrigerator. The noise started 4 months after I purchased the refrigerator. Samsung does not want to fix or take back their defected products. Im going to get my attorney involved with this situation to see if he can put a fire under Samsung.

Unless someone chose to make it right, which they wont, I would never buy a refrigerator ever again from Samsung. Absolutely, hands down, the worse decision I made. Spent nearly $2,000 and I would have been better off keeping my 20 year old Kenmore that ran very well but was outdated. Ive always used Samsung products, from TVs to phone, however this item rusted within a year (no, no harsh chemicals were ever used and water was quickly dried off). Fan motor went in 2 years. Fan motor was under warranty so no problem, however rusted doors were never covered as they were cosmetic. Samsungs products are purchased precisely for that reason - theyre beautiful. But trust me, they are garbage. Samsung didnt want to make it right - so no more TVs... I am an iPhone guy now... never again until they make it right.

I purchased Samsung Chef Collection refrigerator around Nov/Dec of 2014. Best looking refrigerator at the time. Paid over $4000. Well, I must say, it does look good, but where is the bases of the GOOD REFRIGERATOR? I wonder. Reason being is that, the ICE MAKER has been giving me problem about 9 months into use. Ice would not come out, so I tried to pull the ice basket off. It was stuck and could not remove it. Called warranty service, then it was close to being expired. Tech came and fixed it, then month later it was doing it again. Seems to me that when ice is being produced, the water splashes along the wall and it freezes the mechanism around it. When tech came, he had to turn off the refrigerator and use the steamer to melt around it. Another problem that I am experience is when ICE is being dispensed, only CRUSHED ICE will come out. So, I guess entire ICE MACHINE is just a JUNK after all. I would not recommend you getting this unit. I should have listen to the sales person, because, he did say, Samsung has weak ICE Machine, but didnt warn me enough. (He should have said, ICE MACHINE is a some Piece of **.) I hope they will do recall on this unit or replace it at no cost. Better yet, they better come out with better ICE MACHINE Technology that will simply produce ICE.

Bought this piece of crap French door bottom pullout freezer refrigerator made by Samsung with water and ice less than 2 years ago for $3000! Ive had 4 repair visits and I waited a 5th time yesterday with a no service show!!! Im frustrated because I have two small kids and keep having to throw away a ton of food EVERY TIME fridge dies. Ice builds up on back plate of fridge and water stops working! I wish people would get together and form a class action lawsuit so Samsung would be forced to refund all of our money!!! And stop making these useless refrigerators!

RS265TDRS - We have been monitoring the refrig temp for a week because the liquids seemed cool but not cold when the temp was set at 38 D.F. and the display monitoring inside temp when you open the refrigerator door always read 38 D.F. Lowered the temp to 34 D.F. And monitored the refrig for two days. The display always says 34 D.F. on the outside when you open door but the thermometers we put inside have been well above 44 D.F. for two days and as high as 48 D.F. Thermometers placed in a full glass of water inside the refrigerator overnight indicate a temp of 45 D.F. Temp of tomato sauce in frig also above 45 D.F. Putting same 2 thermometers in freezer set at -4d.F. indicates a temp of -3 or - 4 D.F. We are waiting for service and the temperature is now well above 50 D.F. and yet the display that shows the supposed temp in the refrigerator says 36 D.F. when you open the door which is what the temp is set at. The safety issue is not only there is a design defect that causes the coils in the refrigerator to freeze up but the sensor that lets consumers know what the temp in the box is sending false and misleading temp readings allowing people to think their food is at a safe temp when in fact it is not. Still waiting for service and now the refrigerator is at 60 D.F. and the display is reading 38 D.F. when you open the door. This may go on for days, weeks and even months for some consumers before they realize that they have been eating spoiled food. Samsung needs to acknowledge design flaws that allow the digital temp display to show normal safe temperatures yet in the refrigerator temperatures are 10-15 degrees f. higher. There are many consumers who have been ripped off and played Russian roulette with food, health and safety because the refrigerator coil freezes, the fan stops working and the air temps in the refrigerator rise unknowingly to the consumer. If you own a Samsung refrigerator you may have been eating spoiled food for weeks, months or forever if you are not aware of this problem. Calling for everyone on the www to let Samsung know that their negligence in this matter will not be tolerated and consumers will get justice, satisfaction and restitution for the full purchase price including removal and destruction and recycling of all the defective Samsung refrigerators.

We purchased a Samsung french door bottom freezer refrigerator model RF197ACWP on May 27, 2014. The ice maker worked great for first TEN days, then quit. Called Samsung, they told us to try the reset button. We did, waited 24 hrs, no ice. Called back, they said they will have a repairman call. Still waiting for the call (in all fairness it has only been 24 hours). Looked at reviews for this model, found that the general consensus is that it is a design flaw that cannot be fixed. Best Buy will allow me to exchange it within 15 days. I am on day 14, so am going to exchange it for a Whirlpool and hope I have better luck. At least Whirlpool parts should be easier to get if there is a problem, since it is an American product.

I brought my Samsung refrigerator cash in 2014 and buy the protection plan too then I notice water was dripping from the ice maker. I called Asurion which is the company who oversee the protection plan. They did send someone out to fix it but the same thing keep happening again and again, it’s eight times I have to call them for the same thing. Right now there are mold building up in there and when I tell them there are tell me it’s my responsibility. But if it’s wasnt for the water and the sweating inside there wouldn’t be any mold. Can somebody tell me what the next step I should take. I have pictures to show what am talking about.

Our Samsung refrigerator leaked from year 2 on. Had a Samsung recommended repairman come out 3 times and cost us $600 and still wasn’t fixed. Wouldn’t recommend a Samsung refrigerator. Will not replace the current refrigerator with a Samsung. Will get either a Whirlpool or KitchenAid.

Bought Samsung French Door refrigerator about 3 yrs. ago. Ice maker started freezing up and stops making ice unless you pull the bin out and chop ice off the ice maker. Ice cubes freeze at top of ice maker. Leaks water. Had it replaced with a new ice maker, 5 months ago and it does the same thing. Appliance repair said its a typical problem with Samsung and cant guarantee it will fix it to replace it. Spent $300 to replace and it still does the same thing.

I feel very good about my microwave. It works very well, always get our food very nice and warm and have never had any problem whatsoever out of it. Its the best of the best that I would highly and strongly recommend to everyone to give a try.

Our over the range stainless steel MWO was installed professionally on 12/28/12. On March 2, 2015 the little plastic piece inside the stainless steel handle (now theres construction for you) to which the handle is attached to the door cracked and fell out. The small 50 cent piece cannot be purchased of course, a full handle assembly to the tune of $56 is required for this fix. No sooner does the handle arrive in the mail, that the hook-clasp spring inside the door stops functioning and now the door wont even stay shut. This model has the electronics in the door, so replacement is about half the cost of the microwave.A phone call to Samsung this morning (3/18/2015) yielded nothing but frustration. I feel like I am a pretty good Samsung customer with the Samsung Range, Samsung Refrigerator, Samsung 10 tablet, 2 Samsung smart phones and 2 Samsung Smart TVs (40 & 50) and 2 Samsung DVD Players. I would think that level of customer would command a certain amount of loyalty from the company. After climbing up to the 1st level of supervisor, my frustration wouldnt allow me chase it further, since they both did the same search for recalls or problems and essentially used the same word tracks.So now I walk the walk of how much to spend on repairs: The MWO is available at Lowes for $449. Installation/delivery is $125. Repairs: $56 for the new handle; $75 Repairman Trip; a new door costs $200. Refrigerator: The door shelf has had to be replaced to the tune of $80. Samsung looks pretty but seems to lack good construction and durability. I never had any issues with any of my GE appliances; nor those that we sold when I was in remodel construction. Guess Ill go back to GE.

The idea of a flexible double oven was appealing and why I bought this oven. But it doesnt work as well as I thought. With the divider in and only heating the top oven, the bottom still gets hot. It just doesnt isolate the two spaces well enough.

10 months after purchase contacted Samsung 11 months after purchase. Convection fan quit working. Oven wont reach temperature set for oven for example set for 400 but real temperature is 310. Does not cook properly due to oven problem and when it does cook it cooks unevenly. Cooked a meal and turned off oven. Came back 1/2 hour later, glass top was so hot that I could not put my hand on the glass top. I opened the oven door to cool it off and heat pour out of the oven for about 10 minutes (in pulses) and had to switch off breaker in electrical panel. Every so often when temperatures are not working properly the breaker has to be switched off and then on again to reset everything. Call center people generally dont know what they are talking to. Went through them several times then finally got a repair man to visit us. Had to run him down about 3 weeks later and he didnt remember coming to our house and the parts were not ordered.Back to Call Center, general runaround again. Had to check progress a couple of times online. Got very stupid and uninformed answers from them. Finally bugged them long enough that The Presidents Office called and said they would replace the stove. When I asked approximately how long she couldnt tell me.... 10 days or 2 weeks. Would be couriered to our home from their warehouse.....4 hours away??? 10 days later did a follow up and got an e-mail back: This e-mail is to remind you to return your Samsung NE595R0ABWW/AC/ SN: J0WG7DCC - It has been over 7 days and we still have not received the product. If you already sent your defective unit, please disregard this e-mail. Please be sure to return your set as soon as possible to the following address with the prepaid shipping label we e-mailed you.Never received the e-mail the phantom e-mail with shipping label (Why would I ship the stove out without the replacement being here). I phoned the repair station to where I was suppose to send the stove, it was 1 1/2 hours away and it would go right by one of their other stores only 40 minutes from our home. Next e-mail gave me the 1-800 number to phone again, they would help me. And the circle of denial has begun again. There is no honor here because they have not honored their contract (warranty) with the consumer.

First the poor design was the ice maker which broke three times. Repaired it twice and gave up. Bought ice maker. (Mine was the ice maker on top of freezer. Always getting knocked into and broken). I noticed new models dont have the ice maker on top of freezer. Plastic parts broke. Now it is hot in the refrigerator and freezer. Lost between $200 -300 dollars worth of food. Then TRY to find a repairmen. What a sorry lot. Supposed to come last Thursday, truck broke down. Was rescheduled for Sat. No show. Now they can come Sat. That is one week and a half without a refrigerator. I spent big bucks on this I believe 4 or five years ago. Will NEVER get another Samsung product.

Purchased this lovely Samsung Range model NE58F9710WS in March 2017. I absolutely loved it. Great for just two of us using the top part and then using the whole thing when family were visiting. Today we had the oven on and there was a loud bang and the glass on the top had cracked and shattered. I am shocked after paying $1,965.58 on a stove to only last almost 8 months is shocking and its a very scary experience. Has anyone else ever had this happen to them for this model number?

Ok, this is a very honest review of an expensive Samsung Refrigerator, the purpose of this review is to ensure that people do not face the same harassment and cheat at the hands of Samsung and fault prodicts that we did. If you dont want to read the review, just know that never buy Samsung Refrigerators which are high end Models as they dont have the support team or the resources to sort out any problem, remember its more a warning to the discerning buyers rather than a review.So to cut the story short, we bought a Samsung french door refrigerator with Ice Maker in September 2017. Towards the end of 2018 the Ice maker stopped working and sadly after 7 complaints and paying almost close to INR 12000.00, we are still sitting with the same problem and no one now responds as they dont know what is the problem. We have knocked on all doors but to no avail and still no one bothers to understand the problem. Sir, we have escalated the problem to the highest level, is the standard response is basically inaction post that.Guys, the quality for a high end refrigerator is really bad, there are a number of recurring problems which are magnified by the fact Samsung has no support or product training for its field service personnel for high end models so please refrain. Hope this saves people from the agony we are facing after spending a fortune on a refrigerator!

Samsung range ne59j7630ss. The hot surface indicator light on my Samsung range stays on all of the time, even after many hours of not using the range and its cool to touch. I just recently replaced a regulator myself costing $75 as the ON light indicator was not going off and second burner was not turning on. The unit is just 2 year old and each part is costly to be replaced. Dont buy the SAMSUNG Electric range at all.

This review doesn’t even deserve a star. I wish you could give 0 stars. I will never buy anything Samsung again due to my experience with this fridge. Barely 3 years old and paying over $3k for the model... The refrigerator portion froze up and no longer worked. They sent theirs Samsung repair person to fix it. Said he took care of it and a one week later... It froze up and no longer worked. It is a giant piece of garbage. Now after calling them to get help they said they don’t have a repair person to help us. We now have to pay almost $600 to repair this fridge that is less than 3 years old and the parts are coming from China and are on back order. TERRIBLE EXPERIENCE.

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). Weve had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Wont recommend this to anyone!

From last Thursday March 23, 2017 our Samsung stove got thermo cracked while doing cooking. Contact customer service. Sent them pictures of cracked glass of stove. Stove is manufactured in May 2016. We bought it few months back. They deny to send any help or tech to take a look. They said is physical damage and they dont cover it. Talked to their supervisor Mike.Updated on 04/05/2017: Talked to their supervisor Mike ** and their executive sale supervisor. Even they suggested us to show stove to their own company tech. And we paid $50 from our pocket. Even their own tech made a decision that it was not physical damage. It was thermo cracked but Samsung supervisor never accepted their own employee results or decision. How could trust on Samsung company when they dont trust or respect their own employee decision. They denied to help us.

We purchased our Samsung Refrigerator less than two years ago and have gone through 4 ice makers. The last one was replaced only 1 month ago and we already are having problems. Have spent hours on the phone with Samsung and they are willing to do nothing. I have been in tears over this. I would never recommend Samsung to anyone. They have HORRIBLE Customer Service. We spent thousands of dollars on this refrigerator that will now end up in the trash. Can you believe this? Please pass the word around that this is a company you do not want to do business with.

Hot surface light on stove top stays on. It needs a new sensor after 18 months! I paid 1300.00 and the stove top doesnt work very well after only 18 months! I called Samsung Canada and was given no satisfaction. This model should be recalled.

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

Bought July 2016. Now 3 1/2 years old. Called because freezer was not freezing while refrigerator still worked. Day before tech came found ice on inside wall of refrigerator. Tech said two problems. Ice on the wall is a little problem. Freezer is big problem. I would have to pay for the little problem and warranty would cover freezer. GREAT worth fixing. Freezer had a Freon leak. Suppose to be covered. After working on and discussing with manager he said they wont warranty it, there are many leaks in copper tubing and corrosion on compression. Said it was due to environmental reasons maybe humidity. Crazy we built our house 30 years ago and put in a Sears Kenmore refrigerator. It lasted 27 years without any repairs, replaced because of color. No leaks. No corrosion. Was still working.My house has copper tubing plumbing. I havent had a leak in 30 years. Other appliances replaced washing machine 1 time during the 30 years and I am on 3rd dishwasher (once to update color once because I tripped and fell on door bending the hinges). In fact I bought the dishwasher around same time as Samsung refrigerator and it is still going. Only the Samsung refrigerator rotted out in 3 years. Not one p problem two problems on this Samsung in 3 years. Search sealant leaks, Freon leaks. You will find it is not uncommon for relatively new Samsung refrigerators.

We purchased a 20 c.f. French door, bottom freezer, Samsung Model RF217ACWP refrigerator on August 11, 2013. It was delivered to us on August 14, 2013. We are not happy with the continuous obnoxious noises this refrigerator makes - a very high pitched noise, a rattling noise that gets progressively louder, and a noise like water running. It is constant noise any time this refrigerator cycles through whatever the cycle is at the time.The drawers in the freezer compartment are iced over all the time and have been since day one. This does not seem normal. On Oct. 11, 2013 we went to the Sears store where we purchased this refrigerator to discuss returning it. The salesman told us no problem since the refrigerator was so new but he had to call Customer Solutions to get it scheduled for pick up.Customer Solutions informed us that since it had been more than 30 days since the purchase, we would have to pay a 15% restocking fee unless we have a service technician look at the refrigerator, that this would be the way to avoid the restock fee. We have no intention of keeping this refrigerator and no interest in exchanging it for the same Samsung product. We wish to return it for a refund so that we can purchase a US made.It appears that Sears has recently (October 06, 2013) changed their return policy on appliances. At the time we purchased we were told that we had 60 days to return. On October 11, 2013 the salesman at Sears was very surprised to hear that Customer Solutions was requiring us to have a service technician look at this refrigerator to avoid a 15% re-stock fee. Seems that Sears can change their return policy and make it retroactive. We have read the many complaints concerning Samsung refrigerators, Sears, etc. We would be interested in joining a class action lawsuit against Samsung, Sears and anyone else selling this inferior product.

Bad quality and poor service. We bought the French door refrigerator about 2 years ago for more than $3000. Now the upper section is overcooling and Samsungs authorized technician came charged $220 and did not fix the problem. It lasted 32 days just more than 2 days over the warranty period. Now they say you have to pay again the same cost again.

I tried using my self clean on my flat top Samsung stove and its not working. Its giving me a code I guess EoE and a continuous beeping. Please help.

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

I have the RF31FMESBSR/AA refrigerator and like so many others, the ice maker is broken and does not work completely. I called an appliance repair company to come in and fix it and they said its not able to be fixed unless I wanted to pay over $1,000, and it wasnt even guaranteed to be fixed at that price. He also said hes seen many other Samsung refrigerators have the same issue, it was not even worth it to be repaired.

Purchased this Samsung Dishwasher DW80F600UTS in February 2015, several problems occurred during the first year. Three repair visits to the house toward the end of the first year of the warranty. Soap dispenser would not open, etc. Circuit board replaced. Samsung refused to replace this lemon. Now as we come to the end of the second year, problems once again. Error code for leakage. There is no leak, and dishwasher will not operate. It just continues to run the pump. Samsung will no longer fix, claiming it is now out of warranty. The dishwasher lasted less than two years. Unfortunately I used my Lowes credit card, I understand if I would have used VISA, MASTERCARD, etc. they may have automatically covered up to an additional year. I will never buy another Samsung dishwasher! This dishwasher is unreliable and Samsung customer service does not stand behind this product.

We have had to have our dishwasher serviced 3 times. Each time they did the same exact thing. This last time, they told me it was fixed. As I was getting ready to leave my house, I heard a weird noise. So I walked over to the dishwasher, the door was slightly open, and the dishwasher had turned on all by itself. I hit the power button and it turned off for a second and turned back on. I could not get it to power off. I had to flip the breaker to this equipment. I have had to miss 3 days of work, they tell me AFTER at least a total of 5-6 hours of being on hold, or calling, that this is an extended warranty issue.They have the worst customer experience. This machine is less than 18 months old and has been serviced 3 time and still NOT working. I would highly recommend to anyone in the market for an appliance to stay clear of Samsung, unless you are wanting to spend many days frustrated. This is a still ongoing issue and I have zero confidence that they will actually fix it for me.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

We purchased a Samsung dishwasher in March of 2014. It is now Sept 2015 and the dishwasher has broken down 6 times (7 counting the fact that it is currently not working). Weve been in contact with Samsung multiple times. Was told to fax all receipts of repairs and orig receipt of purchase. We did that only to be told there was nothing they could do. We definitely bought a lemon. We have found that PA has a lemon law and we are checking into that avenue. We feel that Samsung company should have replaced this appliance, but they kept saying it had to break down with the same issue 3 times in a certain period of time before they would replace. The issues were sometimes different. We would never purchase another Samsung dishwasher - or any Samsung product.

Weve owned a number of Samsung products from washer/dryer units to dishwashers and microwaves. Our family has been pleased with the quality of those products. The refrigerators are another story altogether. About 6 months after getting our stainless Samsung fridge, the front of both doors began rusting. This seemed absurd and I called Samsung expecting some kind of answer and/or assistance in dealing with this. Wrong!Not only did their customer service team insist that this was purely a cosmetic problem so not covered under any kind of product warranty, but when I escalated this to a specialty department, I was told that nothing would/could be done, the problem was mine, and basically too bad. A fridge should not rust after a few years let alone a few months. This was shocking. Im now totally turned off the Samsung brand and will no longer be purchasing their products. When I said this to the service team, their response was oh well. Nice.

Purchased a stove in January, 2017. Stove top worked but not oven. The service man came and replaced the computer in the top. A day later did the same thing came back and replaced the thermostat. 3rd time replaced the whole stove. Now the second stove top does not work or oven. Going to return stove to store myself and pick out another brand. Would not buy a Samsung stove.

Im now just starting to deal with Samsung and what a disappointment. My icemaker is not making ice very fast and never has filled the container. I get about a half sandwich Ziploc bag full after 3 days. The fridge is only 4 months old and I have spent almost a month of that running test that they are having me do to try to fix it. Now it looks like they want me to send a part from my freezer to them to look at on my dime. That isnt going to happen. As far as Im concerned they can come and fix it. I dont have the means or even know if Im sending the proper part to them to fix, Not to mention, Im not going to take a chance on breaking something taking it apart.I purchased this from Home Depot and shame on them. They should be held somewhat responsible as they sell this product to their customers and have been for years and Im sure knowing full well the problems Samsung has with their fridges. I asked before I purchased it if there were any problems with this brand, and the answer I got was not a one, it is one of the best fridges they sell. I would not recommend buying a Samsung fridge to anyone and I would definitely be interested taking part in a class action lawsuit.

We purchased 4 high end Samsung appliances in 2012. To date the refrigerator, ice maker on the replaced refrigerator, microwave repair twice, dishwasher twice and it is broken again. The company said they couldnt do anything even though the replaced appliances should have been under warranty. Doesnt matter how the appliances look if they dont hold up. We are going back to Kenmore and I suggest buyers BEWARE!

Samsung Refrigerator Model RF217ACWP/XAA Paint Peeling Handles - This refrigerator has been a nightmare. First the ice maker did not work properly. Then the top handles peeled and were replaced. Now the freezer freezes ice cream like a brick on the lowest setting. And again we have to not only replace the handles that were already replaced on the top, but we also have to replace the handles on the bottom. Samsung led us to believe that we had options of replacing the refrigerator or refund but then denied us and said they would fix it. I got a call today and they said it was cosmetic so I would have to pay to replace the handles that were ordered and ready to be installed. I am furious. I contacted the CEOs office by email and will continue to update my progress.