Would not recommend buying Samsung dishwashers. The rubber handle to pull out the drawers is melting only after owning for a couple years. Samsung will not replace. The rubber melts onto the dishes.

Bought a microwave less than 2 months old. Numbers stopped working. Appliance store ordered new door. Second door doesnt work either. Store wont replace oven unless we try a 3rd door. Called Samsung. They said same thing. Now no working microwave. Have to wait week and a half for doors to come in.

The Icemaker has been replaced 3 times, and is broken again. The refrigerator is only 3 1/2 years old. As much as I have loved Samsung products, I am very disappointed in this Refrigerator. I would not recommend it to anyone.

I purchased the refrigerator (model RS261MD) on 10-27-10. It was delivered on 12-1-10. On 7-25-2011, Sears Home Services repaired icemaker. It is now 7-4-2013 and the icemaker again threw ice all over the kitchen for the second time. We are a senior couple and the unit has always been taken care of. I have talked to 3 other people with the same refrigerator and same problem. Samsung needs to be held responsible for the products that do not work. But as usual, these companies get away with doing nothing. I am writing a letter to Sears where I purchased the unit. Thank goodness, I purchased the warranty. If not with this repair call, I would be out approximately $500. Shame on Samsung I will never purchase anything with their name on it.

I bought my fridge about two years ago from Lowes, and, no, I did not get the extended warranty (however, I now understand that is VERY important in order to get service on problems). The last conversation I had with Samsung was that they do NOT have a repairman in the Charleston, SC area!!! In the beginning when the ice maker froze, I contacted Samsung and learned how to reset it over the phone. Being retired, I was very impressed that I could do that rather than having to have a service person come out. After repeated calls to Samsung, on the same issue, they sent a repairman to fix the problem. However, I had to ask why I was having to pay anything since this is a well-known problem with Samsung AND that I am aware of the class action suit against Samsung.Since I am having to reset/defrost every 2 months, I am looking for a different brand. I love the fridge but it is too labor intensive to fix the problem that often. BTW, the repairman told me Samsung does a stop-gap fix and if that doesnt work, they may replace the ice maker. But Samsung says the repair is on me. However, Samsung is digging its heels in and leaves the customer hanging. Guess they have enough customers. But do they have repeat customers. Do they not understand the absolute value of repeat business???? The class action law suit is supposedly going to mediation in June, and hopefully, a resolution will be forthcoming.

Stay away from Samsung refrigerators, they suck. Talk to appliance sales representatives and appliance repairmen, they will tell you same thing: Samsung is difficult to deal with.My 5 year old fridge, model #RSG257AARS, freezer section stopped working. This problem started 4.5 years after I purchased this unit. I first sign of problems was when the ice maker stopped making ice. I thought it was a ice maker gone bad problem - INCORRECT, this was the first sign that the freezer section was losing freon. I tried to find a repairman that serviced Samsung products, almost impossible. My appliance repairman (I own several rental units, I have used the same appliance repair guy for 10+ years) told me that Samsungs are hard to work on but not as hard as dealing with the Samsung company. Boy was he right! 6 months later, I finally got a Samsung approved repairman out to diagnosis the problem. The unit needed a $600.00 recharge of the freon system and, due to the delays in finding a qualified repairman, I found myself just outside the actual purchase-receipt-date on the 5 year warranty of the compressor system. Since my unit was technically no longer in warranty, there was nothing Samsung could do for me. I fought the good fight with Samsung and you can read the blow-by-blow description below (My Sad Samsung Story) but the bottom line is that Samsung is way, way too difficult to deal with from a consumer point of view. I think their customer service executives were trained in North Korea. I would avoid these machines and any other Samsung products. They have lost me as a customer. If you do own a Samsung and have any sort of minor problem, call Samsung immediately. Remember to keep your sales receipt. Samsung will not even start a conversation with you unless you have this. The following is an email I sent to the office of the president for Samsung:My Sad Samsung StoryFirst off, I own several Samsung phones and televisions. This is a story about the refrigerator I own and how unsupportive Samsung is when you have a problem. This past December/January, my wife and I noticed the ice maker of our Samsung refrigerator was NOT making ice. We then noticed that ice cream was NOT staying frozen. At first, I thought that with the Holidays and the large amount of use the freezer was getting; it might have a problem keeping up. We continued to monitor the performance of our freezer section and it continued to get worse. At this point I pulled out the unit, removed the access panel at the bottom and thoroughly cleaned the fan and coils. Since we have cats and dogs, I have always cleaned behind our refrigerator every 6 months. The refrigerator worked fine for a week but then went back to NOT keeping items frozen or making ice.With the problem not getting better, we finally started calling appliance service technicians in April. We own several rental properties and every time I have had an appliance problem, I have called a very reliable and trustworthy appliance repairman. He has been working for me for over 10 years. When I called him about my Samsung refrigerator problem, he said he did not work on Samsungs and told me I would have a hard time finding anyone who did. He was right. It took us until May to find someone who agreed to come out and look at the problem but he didn’t make it to our house until June. This guy was from Encore Appliance Repair. While at our home, he spent most of his time on the phone with a Samsung representative trying different diagnostic procedures. They finally agreed that the main circuit board was bad. The board was swapped out a week later and the fridge still didn’t work. Finally got the Encore service man back out and he again spent most of his time on the phone with a Samsung representative. The diagnosis this time was that the Freon needed to be recharged. During the phone conversation, the Samsung representative assured my service man that since my fridge was still under warranty; Samsung would pay to have the unit repaired. I was then instructed to call 1-800-SAMSUNG.My initial conversation with the Samsung representative, Peter, was that I would need to verify the purchase of this unit. I then proceeded to fax, email and text a copy of my receipt to Samsung. The next day I called Samsung and talked to Franklin, he told me that they had not received anything from me but that if my unit was bought in 2009, it would be covered. He then gave me the number of the certified repairman that Samsung uses in my area. This was the service agency that Samsung was going to use for my warranty repair. Franklin told me it would be quicker for me to make an appointment with this appliance repair service than for him to call and set up an appointment. Golden-in home Service came out to my house on Tuesday, June 23rd and told me that a gasket on a fill valve on my fridge’s compressor had failed and I had lost the Freon charge. Cost for repair was $600.00.I called Samsung again and relayed this information to Keisha. She told me that Samsung still did not have any verification of my sales receipt and then she transferred me to Bonnie, an executive service representative. Bonnie listened to my tale and asked me to immediately email her my receipt, which I did. Upon examining it, she said that since my receipt was dated 5/7/2009, the 5 year warranty on my fridge’s compressor expired on 5/7/2014 and there was nothing she could do for me.Needless to say, I was and remain extremely upset. My unit had been failing since December 2013, I finally get in contact with Samsung in June 2014 and they tell me that there is ‘nothing they can do for me’? I may have contacted Samsung shortly after my 5 year warranty expired but I have been actively trying to have this unit fixed since January of this year. It is very upsetting to me that a company, any company, would not stand by a defective product. I remain very upset with Samsung.The Story Continues…After I sent the above email to ‘The Office of the President’ for Samsung, I got a phone call from Shawna, a Samsung executive service representative. She listened to my sad tale and asked me some questions concerning what exactly the service technician had told me. It just so happens that the Appliance repair Company, the one I used to diagnose my fridge; called and that morning, about 45 minutes prior to Shawna, and told me that in their opinion, our fridge ‘was not worth fixing’. Keep in mind that this is the company Samsung recommended and told me to use. Ms. Shawna then said she needed to talk this service company, Golden-In-House appliance repair, and verify their findings. She told me that Samsung would either pay for my repairs or credit me a prorated portion of my initial purchase cost. She also promised to call back that same day.About 6+ hours later, Ms. Shawna called back and told me that since my refrigerator was fixable, Samsung would be willing to pay for the parts to fix it but NOT the labor. The repair quote by Golden-in-Home was for $600.00, mostly labor. I pointed out to Shawna that the repair service had recommended I NOT repair this unit, their direct quote was that it was that ‘it was not worth it’ to repair this fridge. Shawna argued that the unit could be repaired, if we were willing to pay for the repair. I told her that my household had been turned upside down long enough with this problem and we wanted to get a new fridge. I told her I wanted to have Samsung prorate the purchase price of my fridge. She said Samsung would not ‘buy back’ this defective fridge until I had tried to repair it. Shawna said she could submit a request for a buy back to her boss but it would be turned down. I then realized that Shawna had no power to resolve my situation. I told her that I was very upset with Samsung and that they would be losing a customer. She acknowledged that this was an unfortunate situation for me and then she asked, “Is there anything else I could help me with today”? I didn’t bother to point out the fact that she hadn’t helped in the first place.Conclusion: Stay away from Samsung. They don’t know the first thing about making the customer happy or honoring their warranties.

On May 7, 2015 our Samsung refrigerator and freezer stopped cooling, and all our food was spoiled. The unit was under warranty so I contacted Samsung but they refused to honor their warranty. It took twenty days of emailing product support, service request, phone calls and live chats between Samsung and I, for them to finally send someone to look at the unit. It took another seven days for a repair man to show up with a replacement part to fix it. We went almost a month without a fridge.The working fridge only lasted a few days before it failed to cool again and I lost what I had stored in my fridge, again. A technician was able to mend the problem. But just a few days later it gave out again. Every time this unit failed I lost most of the food in the fridge. The Samsung authorized repairman doesnt even want to deal with my fridge and tells us to deal with Samsung. Samsung just sends us around in circles between their support pages. I have most of the emails and phone calls documented and saved.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

I Do NOT recommend SAMSUNG French Door refrigerator. Does not stay cold. Freezes up and needs to be continually defrosted. I believe there is a defrost problem with a coil that is incorrectly placed and not long enough so continual problems. Didn’t last a week from last defrost. Waiting for serviceman. I’ve read this is a VERY COMMON problem. Will never buy SAMSUNG (samsuck) again!

I have purchased Samsung Refrigerator in October 2013. Very soon there is problem of fridge. Just stop getting cold & filled the gas by Samsung. Again there is problem of stop the cooling. Called Samsung technician told there is problem of PCB & we dont have PCB right now. It will come one week later. After one week they told the same thing. We dont have & dont know when it will come. After 15 days company service center told me that its PCB, compressor, relay is damage approx cost of 15000/- & demanding advance money then only they will do what Samsung told after 15 days. It’s very difficult to without refrigerator 2-3 days. Samsung company is not for refrigerator. My advice to all please do not buy Samsung Refrigerator.

We bought a fridge over 10 weeks ago and have never received it, dont get emails back, dont get calls back, wait on hold on phone for an hour a day and basically have no contact. Our money is essentially stolen by Samsung. We have no access to review or any way to contact or call other than wait on hold over an hour a day only to be told it might be delivered next week, which it never is.

On August 2, 2015, I opened the broiler to place a tray inside and flames shot out of it and singed face and hair. The fire department, EMT and PSEG responded to the incident. The oven was tagged defective and the gas line was shut off. I have been in constant communication with Samsung regarding the oven. I inquired about being compensated for food due to the loss of use and was told that they do not provide compensation. Last week, I was advised that they would swap out the oven. I advised them that before I would commit to this resolution, I would like to know the cause of the fire. I was informed that this information could not be released to me. As a consumer who purchased this item, was injured by it and could have received extensive damage to my house, I believe that I should be informed of the cause and/defect of the unit. My family has been greatly impacted and scarred by this incident and I believe that Samsung Executive Customer Relations representatives have not been able to rectify the situation to my satisfaction. I am currently waiting for Samsung to determine if we can have a full refund so that I can purchase an oven that is not Samsung. At this juncture, I am scared to use another Samsung product without full disclosure. To date, my family has been without an oven for 9 days and have to eat out. I would like this resolved ASAP.

Samsung is horrible! I purchased a Samsung Bottom Mount Freezer in April of 2010 from Sears. I was told that it was rated five stars by Consumer Reports. Best fridge out there for my price range, according to the sales guy. In August of 2011, my freezer section was heating up. To make a long story short, Samsung told me to deal with it since it has a one year warranty and they dont know how long their appliances last. I called every repair man in my area but no one will work on Samsung because they are so hard to deal with and get parts for.I ended up with Sears Home Appliance Repair. They are the only ones willing to work on this product. Three weeks later and $500.00 worth of meat spoiled, I get the guy to my house only to find out that my condenser and compressor are broken and heating up. Did I mention that I was also getting water in the fridge part under the cold cut drawer, which apparently was caused by a clogged drain line? Really. How does all this happen to a brand new fridge? It takes two weeks to get my parts only to find out that they were already broken when I received them.Another two weeks later, my fridge parts come in. Get this. The freezer section caught on fire as soon as the parts were put in by their certified technician. He soldered through my firewall and burnt out the whole bottom of my freezer. I am told that Samsung and/or Sears will replace the unit for free and that the fridge section is okay to use since the repairman took out all the bad parts.Two days later, the fridge caught on fire again. Luckily, I was home to throw it out my front door at 8 oclock on a Sunday night. My house smells like smoke, all my food is destroyed, and the service woman on the phone had the ** to tell me that I should be grateful that I was offered $500.00 in a voucher to Sears towards a new appliance since their service man did not want to do the job anyway. It took me six days of nonstop phone calls to customer service to get my money back--a full refund.If I did not take three hours a day out of my life to hound every person, I would still be waiting for those people to review my case. All I expect is a product that works longer than one year, is that so bad? And if, for some reason, beyond my control, that appliance stops working, is it wrong to ask for a fair treatment and a full refund to replace it? I had to work hard to get these Customer Service people to treat me like I was a customer. My advice is do not give up. Make them see that they cant keep doing this and get away with it.I am done with any Samsung appliance and I am done with shopping at Sears. They are unfair, rude and thieves. I am happy to get my money back so I can go buy a Frigidaire. They cost a little more but they work. I was fooled by the fancy lights and options. Now, I am going back to simple clean and reliable. Dont buy Samsung. If I wasnt home, what would have happened to my house when the fridge caught on fire? Buyers, beware! They dont care about you; they care about your money!

I bought a Samsung french door fridge and paid $2500 four years ago. In December, the freezer stopped freezing. The display said temp was -2 but food was defrosted. So far, I have had 8 techs. They had changed the boards twice, put all new fan motors and thermostats all in the past 2 months. Freezer still doesnt work. So now, I have a very expensive piece of junk in my kitchen. They told me it cant be fixed.

Actually its more like -5 stars! I bought all new matching Samsung kitchen appliances only to find out that theyre ALL JUNK! None of them work right from the fridge that constantly leaks all over the floor & wont make ice to the stove that doesnt heat/cook right or hold correct temp in the oven & to add insult to injury they refuse to help because theyre horrible, very rude customer service also sucks! I HATE Samsung & will never buy any of their stuff again including electronics, what a total RIP OFF! Shame on you. Im going back to GE or Maytag, at least they stand behind their products.

This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

We purchased a RS277 Samsung refrigerator with french doors. And added a 5 year warranty to be safe. The transaction set us back more than $2,000. Right after the end of the warranty both the refrigerator and freezer parts stopped cooling. I woke up one morning and the temperature was 75 degrees inside the unit resulting in food spoilage. Samsung wants $147 to come and look at it. I see that a lot of reviewers are complaining about the same problem, along with complaints about cheap plastic parts which we have experienced as well. We will not even spend $1 on this appliance. Samsung will not stand behind their products and consider cracked plastic parts user abuse!!! Every previous refrigerator we have owned has lasted at least 10 years. Sad that we have to dispose of a refrigerator that looks like new!!

The ice maker stopped working after 2 years. The refrigerator portion turned into a cooler...after 4 years. This was a $4,000 fridge. Currently working with Samsung for a refund. After doing much research I have found there is a known defect with their refrigerator. Also learned in my research....do not buy Samsung appliances.

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

Samsung model RF28HMEDBWW-0000. I had this fridge for 5 years 3 months. After 3 years the ice maker froze up and had to be defrosted every 2 weeks. Now the defrost fan is striking a buildup of ice in the fan area and the fridge has to be disassembled ever.

The refrigerator keeps icing up and water pools on the bottom of refrigerator compartment unit is five years old but have been having trouble with it for two years. Last summer, I called Samsung and told them what was wrong. They told me to call a repairman and they were not liable for it cause it was not under warranty.This is a manufacturing defect and is happening to a high amount of refrigerators. After paying $200 to get it fixed, six months later, the same problem occurred. Can the government get involved in this matter? Thank You.

I am sitting here one week after having our new Samsung dishwasher delivered and unable to install it because of a couple of brackets and screws that were not shipped with the unit. Upon delivery, the delivery company opened the box and we inspected for damage...none. That was great. We set it aside for installation later in the week, (after a new kitchen floor was to be installed.) When I proceeded to install today discovered that the included parts other than the kick plate were nowhere to be seen. Contacted Samsung... They directed me to the Samsung/Home Depot centre. Their answer “Sorry, not reported within 24 - 48 hours.” Are you kidding me? For the lack of a few parts costing less than $5 they would rather have me return it to Home Depot! Home Depot is now trying to work with them. I simply cannot believe the bureaucratic nonsense and lack of common sense.

3 years ago I bought a Samsung refrigerator. It was the worst investment I ever made. I wanted to buy something that would last me a while. I ended up spending almost $3000 and ended up with junk. The refrigerator worked okay for the first year after that it stopped working at least 6 times. I am so disgusted with Samsung. If I had the resources I would ship it back to their headquarters. Under no circumstance should Samsung be able to get away with manufacturing such a faulty product and not be responsible for the way it performs. The fan went out 4 times already and it is not even 3 years old.

Like everyone else who has written a review, I purchased my Samsung French Door Refrigerator two years ago. I realize I am adding nothing new to all of the other complaints regarding this horrible refrigerator. I replaced my ice maker twice and it still freezes up completely. I am now experiencing the second big complaint in that if I use the water dispenser, water leaks and pools in the deli drawer. My appliance service provider explained that it is a design flaw and it simply cannot be repaired. I would never purchase anything from Samsung again.

DW80F600UTS dishwasher - Do not buy this dishwasher. If you do I hope you purchased an extended warranty. Broke 3 times in 2 years. Same code and part. Samsung did help repair it 1 time because the exact part broke in less than 3 months. Not a family use. Ran it only 3 to 4 times a week. Even put a filter on the well to prevent problems. Would like to sue them for making such a defective Lemon.

I purchased a package deal of appliances on black Friday 2013. We were to be getting our kitchen remodeled in Jan. 2014. The remodeling didnt get started on schedule, our appliances had been delivered to Best Buy and they were in their way so we allowed them to deliver in Feb. 2014. We stored them until the remodeling job was complete. The appliances were installed in July 2014. One month after installation the delicate light was flashing. Im thinking OK maybe its me doing something wrong, it wasnt. I finally called and it was repaired under warranty in Sept. 2014. They replaced the sensor and the PC board. They replaced one, a day later we called and they came back out and replaced the other. It worked fine until about 2-4 weeks ago, the delicate light again is flashing. According to the book that came with it and Samsung employees it is a draining issue. It drains fine, so I dont believe that is the issue. Even though it was installed 8 months ago and repaired 2 Xs already and another repairman coming out this Friday, April 17, 2015, it is no longer under warranty! I believe I too got a lemon, and told them so while on the phone. They did tell me today, if I could prove that it wasnt installed until July 2014 to send them the papers and MAYBE they would do something. I am so aggravated with this dishwasher (DW80F600UTS)!!! Knock on wood, so far my microwave, electric stove and frig work great. Unless Samsung makes this right with me, I WILL NEVER PURCHASE SAMSUNG AGAIN AND I WILL CONVINCE FAMILY AND FRIENDS NOT TO PURCHASE THEM EITHER!!!

My Samsung refrigerator has been worked on twice for ice and water under the tray. I have also called Samsung with no satisfaction. I hope someone is working on the class action suit. I will never buy anything from this company again.

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

My Samsung 28 cu. ft. 4-Door French Door Refrigerator, MODEL NUMBER: RF28HMEDBSR/AA, is used on a daily basis by my family of 5. I purchased this refrigerator in July of 2017 for roughly $3,000 from Home Depot. After 4 months of use the Ice Maker began to fail to produce ice. Failures consisted of total freeze up of system ice dispensing unit, water leaks out of ice holding tray down front of refrigerator. After making numerous calls and chats to Samsung and multiple defrost actions, Samsung sent out a repair person to replace ice maker. Today I contacted Samsung and communicated that service repair didnt resolve the issues of total freeze up and water leaks from ice machine. The Samsung Tech was helpful, but communicated that repair would be at my cost since warranty had just expired. Not cool since service didnt resolve the issue.

Within 4 months, Samsung Dishwasher was showing LE code and making weird loud noises. Several calls and 3 service visits later, the company said they cant take the unit out so they cant check or repair it. It is a shame that I get no response from a company like Samsung. Never buy an appliance from Samsung again, only because their customer service is useless!

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

I bought a Samsung microwave that sits on the counter top in 2017 from Walmart. The first few times I used it I never had trouble. Then about a month into having it I was heating up something for about 5 minutes and it cut off completely and wouldnt come back on for a few minutes. Then when it comes back on it resets the clock. Now 3 years later its only gotten worse. You cant cook anything in it for longer than 3 minutes or it cuts completely off and then resets the clock. We have unplugged it to reset but it still wont cook anything over 3 minutes. Ill be buying a different brand next time for sure.

I purchased a Samsung dishwasher 18 months ago. I have had issues almost since I purchased it. You turn it on and it runs about 15 seconds and then quits. I use to be able to start it three times and then it would run a complete cycle. Now it doesnt work at all. It cost over $600 and it was even purchased during Black Friday so it was a great deal, yeah right! Customer service is absolutely no help, all they offer to do is sell you an extended warranty. This is an ongoing issue, it should be a recall. Seems like this should have been fixed, I will never buy Samsung again. I also work at Home Depot so guess what... I will make sure I share my experience with customers, since Im in the appliance area. Karma...

I own numerous Samsung appliances - TVs, Washer, Dryer, and Stove. I also owned (and just removed) a malfunctioning Samsung Over the Range Microwave. I purchased it, knowing it had reliability issues, but it matched my stove and was the right price - so I gave it a shot. Let me first of all state that it made some funny buzzing noises that I didnt like. The keypad never worked great, either, but after about 5 years it may be, it certain buttons became harder to push, and eventually some buttons (and then almost all buttons) stopped working, entirely.Long story short, given another Samsung should have a similarly mounting system, I took a shot and attempted to order another Samsung (yes I know). Well, get this, I order it from Lowes and after multiple bad delivery dates from the Samsung distributor, I ended up having to cancel my order. Yes, even Samsungs own delivery of their microwaves turned out to be a nightmare. That said, I gave up and chose a Whirlpool that looks great, has great review, has a blue readout that match my Samsung stoves blue readout (that was a big deal, btw), and it has good reliability ratings according to Consumer Reports. All in all - Id say the moral of the story here, is to just avoid Samsung microwaves.

This a wonderful Refrigerator. Lots of room and very strong door shelves. One holds a gallon of Milk and a gallon of Pickles at all times. There is truly an abundance of LED lighting. I also enjoy the power cool and freeze features. The only thing that is the slightest of issues is its very hard close the freezer door quietly in the middle of the night. There is a pretty loud click when it locks shuts. My wife says Im nitpicking. I probably am.

I purchased the Samsung OTC Microwave SMH9087ST from Sears in 11-2010. The microwave started having problems. About 6 months later, it was showing SE error on the display and nothing would work. I got the troubleshooting info offline and it told how to flip the circuit breaker and reset it. I did that and once in a while, it worked but would always go back to SE error. In 12-2011, it began to randomly turn itself off and on in the middle of the night, and throughout the day. The light would kick on. The fan would turn on and off. It starts beeping. It has gotten so frightening we keep it unplugged now and it wont reset at all now. Sears says it is beyond the warranty when I called in Dec. 2011. I have seen tons of complaints posted on them but no one will do anything. Samsung is in denial and Sears is worthless. I have a Samsung oven that I purchased at the same time and we love it, but I wont be buying any Samsung appliances anymore after the way they have mishandled this.

Purchased fridge in 2011. Ice maker drops ice after button is no longer pushed, ice falls in floor. Ice maker freezes up and has to be cleared out weekly. Fridge side has stopped cooling. Terrible purchase, regretted since day one when the ice and water would not work and door was replaced. Would not let me leave 0 stars.

I bought a $1,300 Samsung side-by-side refrigerator from Conns. I had it 6 months, it quit making ice and sounds like an airplane is about to take off! I have had the ice maker and the entire back of the ice maker replaced 3 times in 2 years. My warranty ran out, now Im stuck with this $1,300 piece of crap. Conns told me to call Samsung, well thats a laugh. They tell me to call Conns because when they shipped it out, it was perfect. Conns says they arent to blame. Well I guess Im to blame for buying this beautiful refrigerator that on the inside is a piece of crap. Now Im stuck with a 2-year old refrigerator that doesnt make ice and sound like an airplane in my kitchen. Thanks Samsung for your crappy service.

Samsung SMH9187ST - After about one and one half years of use, our OTR started beeping and having the SE error show up on the screen. Nothing works except the light inside the oven. We have tried unplugging it, etc and nothing has helped. It hasnt worked since the SE error has shown up and we paid good money for a product, and expected it to work longer than this. After doing some research, we found that many other people have had the same issue but this model has still not been recalled by Samsung, which is disappointing. This OTR is obviously garbage.

Bought a Samsung refrigerator not even 2 months ago, made annoying noise from day one. Had one of their servicemen come out and replace 2 fans, still making the noise. It sounds like an airplane taking off in the kitchen. Not very happy!

Install required a repairman which it should not. Poor design and performance. 1 year and 3 months after purchasing the pump failed. It is designed to be very sensitive to leaks, but it leaks very easily. I would never purchase a Samsung dishwasher again. Samsung should stick to phones.

Bought Samsung refrigerator, RF18FENBSR in July 2017. Freezer door broke on one aside, called Samsung (warrantied till Aug 2017). They sent out Williston Repair Group rep who wanted to charge me $110.00. I declined, told him to leave. Called Samsung, they verified it was still covered and redid work order. After a few days, I called Williston back and was told they would not send anyone out because I had slammed door on their rep and was rude. Besides, door handles were exterior damage. Called Samsung back, was told that they would call them and straighten this out. They called me back and said that since the handle was EXTERIOR and subject to damage, it is not covered. If I could give them NO STARS, I would. Naturally, I will NEVER buy any Samsung product again, as I feel they cannot be trusted to stand behind their products. You have to be crazy to buy ANYTHING Samsung.

Purchased a Samsung dishwasher just 2 days over a year ago. Have had good service until this morning. Started the unit and went to bed. This morning the unit was filled with water, the dishes were dirty, and the front panel light with Quick was flashing. After doing some internet research, I cleared the water from the tub and inspected the filter. No help. Next, I checked the exhaust hose for any blockage. No help. Then I found this site...... Apparently, Ive purchased a pile of junk for a washing machine. Does anyone on this site have a dishwasher they can recommend? (Must have a good 10 years of service --- My old Kenmore lasted 30 years.)

I have a Samsung French door, bottom freezer and dual ice maker. It stopped making ice and stopped freezing my food in mid July. Its now September. 9 work orders later and many things fixed, I still dont have ice or frozen freezer. Thank God I had the brains to purchase a warranty when I bought the fridge. The price to fix the unfixed fridge now exceeds what I paid for it. Samsung needs to step up and take responsibility, take the fridge back to the drawing board and start all over, make it right or stop making fridges. STICK TO CELL PHONES. I still am without a freezer waiting for second MAIN CONTROL BOARD.

Pretty much ditto on all of the above complaints! One more to note: Just try and log on to Samsung or Whirlpool as of 12/15 and enter a search for any bottom freezer model # affected. It is NOT in their system, they act like they did not even make them. I.E. if your model # comes up, it wasnt a piece of junk!

4 1/2 weeks ago I called Samsung customer service because my refrigerator had stopped working. It leaked water all over my floors. In the morning when we noticed my new kitchen cabinets had been damaged from the water. However, I did not even bring that issue up. All I wanted was my 3 year old appliance fixed since it was still under warranty. I was promised $100.00 to cover the cost of lost food items, still has yet to arrive. After two weeks I asked to speak to a supervisor and he offered $150 for a mini fridge that will fit cold cut meats, cheese, drinks/water and a gallon of milk. They have told me that the part has been ordered but that is all I really get. NO ONE has fixed the real issue!!! We were eating out 3 times a day because I could not hold any food. We are a family of 6 (4 children under 7 years of age) and my husband has kidney disease, so he is not suppose to eat junk!!! DO NOT BUY SAMSUNG!!! THEY DO NOT TAKE CARE OF THEIR CUSTOMERS. I recommend Whirlpool. They helped me out with so much with my previous appliances.

Samsung slide in electric ranges have a design flaw which makes them fire/burn hazard. If you just bump the burner controls they immediately go to high heat. Unnoticed it causes fires and personal injury. We had a fire. I contacted Samsung several times and they will do nothing. Please read other reviews on Best Buy site regarding Samsung slide in electric ranges. They will support my claim. I bought my range from Home Depot and they will not let me return it.

The ice maker freezes up and has now stopped working, ice has formed on the interior fan cover and water is coming out under the vegetable crisper and into the freezer drawer onto the floor. The fridge we had before was Amana and lasted 12 years without any issues.

I bought a Samsung French door refrigerator in 2013. Within a year it started to freeze up and not cool. I have had to thaw it 4 times in two years now and I am getting ready for number 5. Never! Never! Never! buy their products again. I will not even buy a TV or phone. Horrible company. I am looking to see if any class action lawsuits are around so I can get some of my money back.

In November of 2015 we purchased a Samsung refrigerator French door BLK SS unit model number RF263BEAESG. In June of 2017 we started having trouble with the ice maker not working, and frosting up. On June 30th 2017 I contacted Samsung and they put a online service request ticket in for me. They told me I would be notified within 3 business days of when someone could come and repair the refrigerator. On July 10th I received another email from Samsung support and it said that my ticket had been cancelled the email read as follows your repair for service ticket has been cancelled. If you need service please contact us and it gave the phone number 1 800 Samsung. Thank you for your cooperation. Since then I tried to find someone in the local area that could come out and look at and or repair the unit. After several phone calls I was able to find someone that works on Samsung appliances.On July 18th a service tech came to my house and told me I had three issues the ice maker was going bad the fan in the freezer was going bad and at this point it was making a horrendous noise and then the fan in the refrigerator in the back that whole unit needed to be replaced. The total cost for these repairs are going to be about $800. At this point I have a really tough decision to make do I dump an additional $800 into this refrigerator and hope that it lasts, or do I bite the bullet and buy another refrigerator from a different manufacturer. I have responded to the emails from Samsung support I have gotten no further response from them. I do intend to let them know what is wrong with the refrigerator and what it is going to cost to repair it. While I understand it is out of warranty, it is not even 2 years old yet and should not be having these major issues.I will never buy another Samsung Appliance and I would never recommend to anyone that I know to buy one whether they are family friend or Foe. This has been such a disappointing experience for me. I can only hope that some attorney somewhere reads all of these complaints and puts together a class action lawsuit against Samsung. Someone needs to hold them accountable for making a product of such poor quality. People buy for the Samsung name because their Electronics have always been number one in the market. Their total lack of customer support has me wondering if I should even keep my Samsung smartphone. I find it hard to support a company that will not support its customers.

We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty. When taking down our microwave, we found that it had a broken grill. We had never had it apart so we assumed that is how we received it. The fee to repair our microwave was $175.99 (with the part under warranty). We paid in the $300 range for this microwave. The Samsung salesman did not advise us that we were buying a disposable appliance. A bit concerning for us, as at the time we purchased the microwave, we bought the rest of the kitchen appliances... all Samsung.

Samsung french door RFG298 - I have the same problems and even more. Fridge will be 4 years old next month. It stopped working entirely except for 2 flashing LED lights at water dispenser. No other lights work, no compressor, no NOTHING. The bottom ice maker broke within the first couple of months. Just spent $70 to replace door storage bins and more are cracked. There are stains in between the glass shelves and rubber I cant get out, including stains on the flap of the deli drawer in between the plastic that cant be reached. Had an AHA moment when I read another review saying their fridge had dings all over it as our fridge also has dings I cant imagine why and how that happened. SAMSUNG is not responding to my request for technical help or a technician which I cant find in my areas. Paid $2,500 and purchased at Lowe’s... Its not even 4 years old and USELESS.

Will never buy a product made by Samsung ever again. Purchased a fridge 4 years ago and had problems 2 months outside the warranty period. Called Samsung customer service. Was told that we would have to bear the cost ourselves. They will notify the technician and he will call us the same day. 3 days later no contact. Spoke with Samsung again... useless. Fan iced up and fridge stopped being cooled so all food went bad. The technician (we found ourselves) that serviced it said it was a design flaw and he had seen a lot of these problems in Samsung fridges. Samsung have no idea of customer service. Today our fridge finally died - both fridge and freezer too warm. Went out today and had to buy another fridge/freezer..... WILL NEVER RECOMMEND OR EVER BUY SAMSUNG PRODUCTS AGAIN.

I am very unhappy with this Samsung Oven No#:(0D1NFDAH900088B), that I purchased in November of 2016, at Best Buy. I do homemade cakes for family and friends, each one I try to bake in this oven falls flat. It has been tested by Best Buys technicians, and I still have the same problem. I have to go to my sisters house, because I cant bake a cake in my own oven. Not one cake that I tried to bake has risen properly in this oven. The oven is peeling and rusting on the inside and there is stains on the glass doors that will not come out. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN!!! UNHAPPY CUSTOMER IN DALLAS.

I purchased this range/oven about 4 months ago. I’ve had several smooth top ranges before and I could always get marks and food off with ceramic stovetop cleaner….But not with this one! I purchased new cookware to start with a clean slate and I’m so careful with the stovetop. I’m really frustrated with trying to keep it “new” like all my previous ones. There are marks all over it and dull places where I cleaned with a scratch proof pad and ceramic stove top cleaner. The mirrored black shows every smear and smudge. I literally have to buff it with a clean towel every time.That being said, one reason I purchased this stove is for the low temp presets on the oven. I make bread and it’s hard to find an oven that will go below 170°. I’ve enjoyed this feature very much. The air fry feature, not so much. It has to be set above 450° to get good results and it takes way too long vs a countertop air fryer. Overall, the range/oven operates fine. I just wish the smooth top was a little better quality and more resistant to marks, residue and smears. None of my previous smooth tops had this issue.

Samsung 33 refrigerator RF23HMEDBSG/AA = junk. Purchased entire package of Samsung black stainless appliances and am completed dissatisfied. Refrigerator ice maker does not work. Repair under warranty did not resolve the issue. Dishwasher does not adequately clean the dishes - may as well hand wash. The range is terrible - convection does not appear to work; cooking is an adventure as food only seems to brown. Forget about making a frozen pizza and thinking it will be edible. And lastly the microwave seems possessed - it turns itself on. Will never buy another Samsung item again. Complete crap!

Purchased new February 2017. Went on vacation in July and when we got home the French door refrigerator was not working and everything in it was ruined. Started calling Samsung for warranty repair. What a freaking nightmare. Finally got a service tech out in September!!! He ordered parts and came back 10 days later, installed new circuit board. Still would not work. Said he would get back with Samsung to authorize replacing compressor. Never called back. We called him and he said Samsung told him not to work on it any more. WTF. Called Samsung. They said they had authorized a different repair service to fix it. Never heard from them.Called Samsung again. They said the new service company was not able to service it? So they would just refund us our money. It is now November 16th. No refrigerator for 3 months. No refund yet. Called again today. Samsung said they would call with refund info in 2-5 days. I think this company should be known as Samdung as that would be more fitting. Three months in Texas with no fridge and 28 miles from closest grocery store. AAAUUUGH.

I will never buy a Samsung refrigerator (RS25H5111). Bought new at Lowes and it has been nothing but a problem from day 1 in the short 3 months I have had it. Fan in rear freezes up and is noisy, they replaced, lasted 2 weeks now same problem. Ice maker works randomly, will make ice for a week or 2 then just stop, water accumulates in the drawers. Dont waste your money. Dont buy Samsung!

Samsung microwave SMH9187ST - We experienced the error over the weekend (lots of fun having beeping coming from an unknown place in the house at 3 AM); unplugged and plugged back in in the morning, but it only worked for a couple hours before the SE error and beeping starting again. UGH... I am not brave enough to pull open the unit on my own, so I called Samsung and initial support told me they could do a service call at my expense where the unit is out of warranty. I stood my ground and politely reminded the service rep of how many errors are noted for this unit online, the commitment of Samsung to address the issue, and that numerous other owners have had this service provided for free - even for out of warranty units. After some further holding I was transferred to the Executive Service Center where the rep. agreed to cover the cost of the service call and repair provided it is in fact the touchpad that needs to be replaced. If the issue is something else (highly unlikely), I would own the cost. Seemed reasonable so I agreed. I am now pending a call from a local service vendor to schedule the work. The kill em with kindness approach worked well in getting them to work with me and cover the cost of the repair. Overall this has been a pretty reliable unit for the past 3 years. I just dont get why they dont do a full recall if this is going to happen with every unit eventually.

I bought my Samsung Dishwasher in 2011. When we had owned it only 13 months (only used 7 months as I stored it until kitchen renovation was complete) my Samsung dishwasher DMT800 broke down the first time. Had to wait a week before I could get anyone to work on it. The plastic tabs on the top rack had broken and fallen into the bottom and the washer arm would not spin. Technician ordered new brackets and installed them, cost $200. Same thing happened with new plastic part. I had my husband take the whole thing apart and clear out the brackets the next time. Now the top arm of the dishwasher will not work nor will the detergent dispenser dump the detergent. Loved my old KitchenAid dishwasher. It was still working perfectly when I gave it away to install matching Samsung appliances. Will never buy Samsung again. Hope you see this before you buy Samsung. Beware.

Remodeled kitchen at the Shore. Bought Samsung Refrigerator and dishwasher. After reading Consumer report. Right off the bat dishes were always wet, never dried, had to hand dry. Called Samsung and was told to turn my hot water heater up and use on sanitize and heavy load settings. (This is great way to save energy.) This really did not accomplish much. Dishes still wet, still had to be dried by hand. This dishwasher is only used on weekends in the summer maybe at most it was used 20 times the first year. Second summer by 4th of July used around 6 times and a grinding noise started. Not all the time but at end of cycle. Called repair person (independent) 4 people refused to work on Samsung. I found one repair person who I paid $200 dollars to come and he told me I needed a new motor, which would be upward of $300. Washed the dishes for the remainder of that year. Third summer, called Sears, got a service contract for all products purchased from them, $300. Sears came and replaced pump, and said there was lots of plastic rack clips in pump, we counted 4. I never raise or lower the rack. The clips broke from just simply pulling it out and pushing it back. I was instructed to do this gently. That was 4 weeks ago. SE light came on and dishwasher stopped, after at tops 6 uses and gently moving the rack back and forth running hot water for 3-4 min. until very hot before turning on dishwasher at heavy and sanitize load. After a two week wait for service and another week for parts Sears is scheduled to come and replace pump and motor and all the rack clips. This will still be under my repair agreement with Sears (thank Goodness). So far my 3 year old Samsung DMR78DHS $800 plus delivery and installation has cost me $500. That is $1300. divided by the times used 30 = $43.33 each times it has been used. WOW!!! Not counting energy cost. I have no expectation that this scheduled repair will last. I hope it will until the end of summer and I will plan on buying a new dishwasher. I will under no circumstance buy another Samsung product. I wouldnt pay sales tax on another Samsung product if they gave me one. Not worth the trouble.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

In the past two weeks my Samsung refrigerator has been producing ice underneath the freezer part and I have to defrost a refrigerator from the like the 1950s. My Samsung dishwasher went out and I had to replace it And my top loading Samsung washing machine went out. This is all taking place in the past two weeks and these appliances are less than three years old. To make matters worse my 55 inch plasma Samsung TV went out last night. Samsung needs to make appliances that will last you longer than three years. This is an absolute shame that you can sell your appliances to people and within three years they break down. Samsung needs to stand behind their products and make better products. I will NEVER recommend a Samsung again or buy another one of their products.

Bought 4 appliances and had them delivered. Hired a contractor to install them only to find 3 of the four had issues. Dishwasher is broken, stove had a badly bent drawer that wont close properly and the fridge is missing one of the leveling pads. Although HD called Samsung and are going to fix the problem. They wont offer any kind of compensation of pay toward the contractor fees for the lost day.

The temperature is NEVER the temperature set, it takes a great deal of getting used to when it comes to not burning and not undercooking. This oven is very temperamental. Not sure what brand I would replace it with but no more Samsung!!

Two years into our ownership of this microwave (SMH9187WXAA), we are working on the third control panel. It is a known issue, common to this model microwave. Tens of thousands of these control panels all over the country (I dare say world) are being replaced every year. The tech who replaced the first panel was on his eighth that day; yesterdays tech who replaced the second panel was on his third. Samsung refuses to either replace my microwave or extend my warranty. How does one deal with an issue such as this? The microwave has a known and very widespread defect. That means it does not serve the purpose for which it was designed, and I purchased it. If I did that in my business, the Feds would be on my case. Who is pursuing Samsung in this case? Not Consumer Reports, who rated this microwave a Best Buy. I will be buying no more Samsung or General Electric appliances (Samsung makes many of GEs appliances, esp. their refrigerators).

Omg, how I wish I had read the Consumer Affairs reviews before I bought my Samsung range. Consumer Reports DID not give it a bad review. I purchased all new appliances for my retirement home and price didnt matter. Love my Sears Elite Refrigerator and my Bosch dishwasher. However, I cannot say anything good about the Samsung slide-in electric glass cooktop! The glass top has several scratches beginning the first time I used it. It was installed the second week of March 2018 but wasn’t used until April because I was in Florida. This is my fourth cooktop. First was a Corning, second and third were General Electric. After using it for only two and one-half months I cannot believe the condition of the cooktop. The booklet says not to slide pans. I try not to, but of course you will slide a pan occasionally. I use the same cookware that I used on the others. I never had one scratch on any of my other three cooktops. Every time I use it I’m a nervous wreck worrying about scratching it. There is no reason to get another top because I do not want another Samsung. This is a very expensive mistake! And, I will be replacing it. I feel sorry for those who are stuck with their Samsungs because they can’t afford to replace them. Samsung ought to stick with televisions. I sure hope there is or will be a class action lawsuit. Extremely dissatisfied with Samsung range and it will be a relief to get rid of it!

I am loving my new Samsung oven and microwave. It is top of the line. Loving using it!!!! The ability to set the oven temp from my phone is wonderful. Love the options to be able to clean with steam or heat.

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

I bought a Samsung over-the-range microwave (model SMH9187W/XA) in March 2010. It began beeping and giving the SE error message. Without an extended warranty, we will have to pay parts and labor for a 2-year-old appliance. No more Samsungs for us!

Sat 8/11/18 our Samsung Refrigerator was delivered. 2 1-2 days later (Tues eve) I noticed nothing was cold. Wed morn we both took off work throughout all food purchased Sat (160.00) and started calling JCP & Samsung who after many calls blamed each other. The General Mgr Besu ** (JCP) stated over and over JCP has a returned policy of 48 hours. I explained this is not a return you need to REPLACE IT. IT IS DEFECTIVE IT... DOES NOT WORK AT ALL. He advised me to call back Samsung, again we called back went thru same story and person hung up, called again they said best they can do is send a repairman. Why am I going to repair a 3 days old refrigerator? REPLACE IT. He then said, Ma I understand the food probably doesnt take good warm. I got no resolution. They do not understand. There is no food, it doesnt work at all. This is a brand new appliance that nobody will help me fix. I have a 2 yr old in the house and milk in a cooler. Please help me.

Two weeks ago we bought a Samsung DW80H933US dishwasher, the highest end model that Home Depot sold in our area. Two weeks ago. 14 days. Tonight it stopped with error code LE. Looked it up, it says theres a leak. We looked everywhere, it is not leaking. There is no way to clear this error code. We have to cut the power to the machine and request service. This is after TWO WEEKS. Did I mention that? I wish Id done some reading up on Samsungs dishwasher before we bought it. Fortunately (I suppose), we purchased a 4-year extended warranty, so that over the next five years we wont have to pay for the monthly repairs. Two weeks in I am also concerned that the door seems to resist closing for no apparent reason either. These seem to be really, really common complaints. What a piece of expensive junk. Well see how much Home Depot cares about their customers tomorrow when I go in.

Upon moving into a new home, I purchased a 4-drawer Samsung refrigerator. Its beautiful and has a lot of cool features, but within 6 months the ice maker was frozen over. I contacted Samsung and they sent a repair person (theres only one in my area). He walked in and without even touching the refrigerator indicated that he could replace the parts, but Samsung hadnt done anything to truly fix the issues, so it would break in another 6 months. It didnt last that long! Within the next 8 months, it would break 3 more times. They finally agreed to replace it after the repair person refused the job the final time.They led me through a long process of providing documentation and then indicated that they couldnt find a replacement (even though they are in all of the big box stores near me), so they offered me a refund. I accepted it and they led me on an even longer documentation process -- requested paperwork piece-by-piece (first the bill of sale, then a picture of the warranty information, then a scan of the sticker on the inside of the door...), indicate they didnt receive what Id sent and ask for it to be sent again; send the wrong form and after I call, send me a new form, indicate they didnt receive it and ask for it again... This continued until I wrote an email to the Executive Vice President. I was assigned a designated contact, whose title indicated she was in the Presidents Office, who was no better than their original customer service representatives. She only assisted when I initiated the contact and what was supposed to take 5-7 days, took over 2 weeks. Upon getting my refund approval, my designated contact told that Id receive two emails -- one asking for all of the information (ignore it, she said) and a second that would request my bank information to get a direct deposit. Amazingly, Id receive the first email repeatedly, but never get the second one. I now have to wait for a check to be cut. I have already been in the process for two months and am now told that it will be an additional 2 weeks to get a check. As the check is too large to put through my banks app, I will have to drive over an hour to the nearest branch. At the time Im writing this, Florida has just entered a 30-day stay-at-home order; therefore, I will be unable to deposit it for a lengthy time. Buyer beware! While Samsung appliances look pretty (my dishwasher is also a disappointment!), they are poorly made and their warranty is painful and designed to discourage you from using it.

I purchased a Samsung convection range/oven on 5/30/2014 from Best Buy for $770. I dont do a great deal of baking, but mostly casseroles, meats, etc. I believe baking cakes or cookies would have tipped me off earlier that the oven wasnt heating right. Over the last few months I noticed that it was taking much longer than usual for the food to cook. One evening when I opened the door to pull out a chicken casserole, the chicken was raw inside and the rice was crunchy. The oven was set at 400 degrees but I could hold my hand in the oven and it only felt warm. I am going to buy a new oven and you can be sure it wont be a Samsung. As a note, I also purchased a Samsung dishwasher which is 3-years old and Ive already replaced the pump and it looks like it needs to be replaced again.

I purchased a Samsung oven just over a year ago. I don’t bake very often so I did not notice the oven has a problem with the temperature. When setting the oven temp. from the get go the panel reads 150 degrees. When the oven ready alarm beeps, the panel displays the desired temp., but the actual oven temp is over 100 degrees less. The oven continues to heat towards the set temperature and reaches it @ 4 minutes later. After & 3 minutes the temp starts to decrease, eventually decreasing by 20 degrees, a temp that it then maintains. I had wondered why the few attempts to bake a cake or two muffins were not successful. This oven is awful and I am stuck with expensive repairs. Don’t buy Samsung appliances! They are truly awful.

I purchased a Samsung double door refrigerator about 2 yrs back. From day 1 of purchase it is not working well - does not cool, there is water puddle formation in front of the refrigerator (it is supposed to refrost type). Despite getting a Samsung technician and having it repaired twice still the problem is persisting. I even paid Rs 300-400 both times for the repair even though it is under warranty. I even offered to ship it at my own cost back to Samsung and forget about it and would like to buy another refrigerator from another company that is more reliable and responsive. I suggest to all Indians never to buy a Samsung product in their lifetime. Samsung is most cheating company I came across.

After almost 3 years I got the dreaded 5E error message and have not had a functioning microwave since. I hesitate to fix it myself. The Samsung fridge I bought at the same time is dysfunctional as well. What junk!

We have a Samsung refrigerator model number rf265abwp. The refrigerator started making a loud noise and temperature is about 55degrees, spoils the food in it. We called the customer service number to find a repairman and none in our area. It ices up in the back of refrigerator and water is under the cool select pantry door. The refrigerator costs a lot of money and now we cant have safe food. Dont know how we can afford a new one. We have been dealing with this for over 3 years. Started a month before warranty ran out.

The freezer part of the refrigerator quit working after only two years. The fact that Samsung is aware of the problem tells me it is a regular occurrence. I wrote to them about the problem and they directed the questions and then said it had to be repaired at my expense. The specific model is RF217 French door.

We thought that Samsung would be a reputable manufacturer when we decided to purchase a new stove. What a huge mistake in thinking that was!!! We had the smooth top stove model NE595RO for less than one month. I was cooking on it and my pot became stuck to the element. I could not get it off. So I let it cool down and then was able to remove my pot. (I always wipe my pots off on the bottom before cooking to ensure nothing will cause it to stick to the element area). A piece of the smooth top actually stuck to the pot and came off and made a dime-sized gouge in the smooth top. Was I ever mad. I had a KitchenAid smooth top for over 21 years and it looked as good as the day I had bought it. It was the oven that died in my KitchenAid and being so old we decided to get a new one rather than start to repair the old one. Plus the Samsung was a lot cheaper than many other brands. You only get what you pay for is the correct rule. I phoned Samsung and with the first call was told to send in the pictures and explanation which I did. I was told someone would contact me within 48 hours. One week later after no call, I phoned them back and I had to now deal with a very rude moron on the phone who would not tell me how to contact the supervisors at Samsung. Needless to say I had bought the extended warranty but the cook top should be covered for one year and it was only one month old when this fiasco happened. I did receive an email from Samsung stating it was a cosmetic issue made by the customer and they would not repair it. Samsung will use every excuse under the sun to lay the blame on the customer when in fact they have shoddy products and the most heinous customer service. This was our first and last Samsung purchase. Had we known then what we know now, we would have never bought a Samsung stove. BEWARE of Samsung products.

I have spent as much money on my refrigerator as much I paid while purchasing it. Every 3 months it needs 5 to 10,000/ Rs for its maintenance. The company is cheating all its customers by selling substandard product. I would never ever recommend this product.

We purchased the WaterWall dishwasher, three rack on March 22/2016. But we did not have it delivered until mid May because we didn’t move into our house until then. We actually paid 999.00 for it. Up until 6 weeks ago we had no problems with it. We are a retired couple with no children in our home. I would load and use the dishwasher about every 2-3 days. Being only two of us, it wasn’t over worked at all. The Famous 7 E code came to our attention. Not knowing a whole lot about the dishwasher I contacted Samsung and basically got told, I had no warranty. To make matters worse I live 3.5 hours from a appliance repair company. Knowing we could not afford a call out fee for someone to travel to and from our home never mind the cost of the repair, we decided after reading so many complaints about this model we would buy a different brand. It would be cheaper in the long run. My only concern is that if youre going to buy a major appliance. Do your homework and look it up on the reviews. I wish I had done mine and I definitely wouldn’t have bought this machine.

Purchased Samsung FTQ307 in 2012, extended warranty. After 3 years of wonderful use it burns out the inverter and power control board. Contacted Lowes for warranty and they stipulate its out of warranty. I make the purchase to replace burned out cards. It worked for 4 days and burns out in the same fashion. Contacted Lowes again to verify warranty information and then it was under warranty when it originally broke but is not anymore. Contacted Samsung. The glass-top and internals under the glass-top are cover under a 5 year parts warranty. They honored said warranty and added in the labor too since it originally failed under the extended warranty. Technician came out to repair but did not have all the parts. They were on back order. Samsung placed paperwork in to reimburse cost of parts that I installed and began the process of doing a buy back. A few days later Samsung said they never said they were going to reimburse parts cost and that they were would never offer a buy back. Repair guy came out and repaired the stove. 2 hours later it burned out again. Samsung and the repair company have a 30 day labor and 60 day parts warranty. Samsung has now voided all warranty to everything. All my major appliances are Samsung. I will be selling them all with a different company and will not ever own a Samsung device again. In the whole process of dealing with Samsung, they would say and/or offer one thing and the next day take it back or say it never happened. And with the actual repair company Samsung stated that the technician said it was because it was repaired by my hand that I caused the issue, when in fact they did not say that.

Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? Its been over 2 months and now its just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

Had the fridge about two years. Water gathers in crisper bend. Called Samsung and got same answer as everyone else I am sorry to hear blah, blah, blah call for Samsung Service Repair. Paid over $1800. And should NOT have to call Samsung Service Repair. Fridge should have been a recall since Samsung cant seem to manufacture a working fridge. Will never purchase another Samsung Fridge!!!!

Samsung french door bottom freezer refrigerator. Fridge is 23 months old. Started making a loud racket when opening door, stops then when door closed starts up again. Drive one nuts as really really loud. Then it stopped after a few hours of off and on. Suddenly the temps on front (digital readouts) started flashing? Book said pull power plug, wait ten minutes, then plug back in. Did so, and the temps just climbed up...was up to 69 degrees F in Fridge and up in Freezer as well. Left it sit for a while, called Samsung Cust. service (if you can call it that). They asked a few questions and then said, Oh, you have a ONE year warranty, sorry. I said WHOA --- there is three years on SOME parts and TEN YEARS on compressor. Do YOU know exactly what is wrong? They then said, wait one minute --- then came back and said, WE HAVE NO ONE IN YOUR AREA THAT IS A SAMSUNG REP. --- so sorry, you may want to call your own repair person (response came via e mail). I drove eight miles to HOME DEPOT where we bought the fridge (for nearly two thousand dollars) and the woman there got on the phone to Samsung on my behalf. After a long wait, she was told I would be getting a call in the next TWO days to schedule a tech to look at the refrigerator. So far, no call. All of a sudden, the fridge began to cool OK again... Maybe sounds like a computer board??? Still waiting for a call. I would never buy another Samsung, after getting the comments from the southern gal at Customer Service. I did finally speak to a supervisor (Shawn) who said, Oh, we have a guy that can check it out north of you... and gave me his number. I called the number --- voice said, the voicemail box for this number is FULL -- good bye. Whole episode is a JOKE and I have spent two + hours on the phone PLUS driving to Home Depot. I will avoid ANY SAMSUNG product after this response!!!

I paid around $2,000 for a Samsung refrigerator from National Appliance chain H.H. Gregg. The refrigerator and freezer stopped working after 18 months. So far neither company is interested in fixing it. The parts take over 1 week to arrive. So far Ive replaced the motherboard and the freezer fan at a cost of $400, and the refrigerator is still not working. I would stay far away from any Samsung refrigerator. They look nice but are total garbage. Seriously, do not buy this junk.

I do not have to rinse the dishes. Delay start, short cycle. The inside bottom rack has many ways to place the dishes in. The utensil rack is the whole length of the inside of the dishwasher. The top rack has where you can put in wine glasses where they are held in place with individual holders. It is black with stainless steel inside. I love how clean the dishes come out. Also no water spots. It is so quiet that you dont even know it is on.

Our Samsung refrigerator completely stopped working 18 months after purchase. French doors with bottom freezer. No in-door ice or water. Trying to keep it simple to avoid issues. Main warranty is only one year, thanks, but other certain items covered longer. Good luck dealing with Samsung. They will set up service, but it will take two days for the service company to even contact you and then who knows how long to actually schedule appointment, and then both companies they have set up to come to our home - because the first one lied and said I cancelled appointment due to cost -- are the most poorly rated of any kind of company I have ever looked at online.I rely on online reviews, but have never felt so compelled to post until now. I am very disappointed with quality of Samsung and now see that many others are too. I have scheduled a separate service company to come out, after already paying out of pocket for another, and will probably just end up paying them to repair instead of fighting with Samsung about warranty; that is if they even can repair. I will be doing a complete remodel on another house soon and will not buy any Samsung appliance again.

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

Purchased a Samsung Microwave from Lowes in December and by May it started acting up not coming on or it will work for a 2 weeks and stop again. Now here it is a month later and this time its no longer working. I called their service center to have it repaired and they have canceled 3 times. Its been 9 days that I have been without my microwave. Now they scheduled it again for Friday... 3 more days later. I will never again in life purchase anything from Lowes. And anyone out there reading this l would advise you to do the same.

This is a huge french style fridge with freezer in the bottom and water/ice in the door. This has double doors with lots of space in each door and tons of shelf space inside. We love this fridge. It has worked great for years, but does have 2 flaws that can be dealt with. The fridge temp rises and it has iced over in the center back vent. The cover must be removed and ice melted then move the thermo coupler down and uncovered to stop refreezing. In addition, the ice maker freezes up. Just remove the tray and blow with hair dryer. Even with flaws we love this fridge.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

Cooks very well, not burning, but very efficient; stovetops allows me to have several items at once; energy-efficient, overall good value for price; would recommend this item for anyone in the market.

Ive had this refrigerator for approximately 2 years and during this time the ice maker has gone out twice. In June of 2015 I paid to have a new ice maker installed as the old one stopped making ice. Just over three months later the ice maker went out again and I missed the warranty date by three days, so Im asked to pay another $495 for a new one. I have had several refrigerators and never had an ice maker go out until I purchased this Samsung. I feel Samsung owes me the cost of this ice maker. Your response to this would be appreciated.

After less than three years our Samsung Refrigeration top has slowly gotten warmer and warmer. Samsung Phone support said level the refrigerator and that may fix it. Well that was way off. Didnt purchase the warranty, a big mistake. Samsung brand is Mud for me. The Technician said he is seeing many Samsung Refrigerators with this defrost thermostat issue. These Samsung refrigerators should be on re-call for this obvious defect. Do not buy Samsung!

We purchased our Samsung RS261MDRS/XAA a Little less than 5 years ago. It has been a nightmare. The first week, we had to call the company because the refrigerator was not cooling properly. We had a technician come by to fix it. Perhaps it was a computer problem. The refrigerator would not cool properly, and the freezer would frost up. The very first years we had several people try to fix the freezing of the back panel problem. We have nursed it along, but less than 5 years of ownership, for the second or third time, we have had to move all of our food elsewhere to keep from losing it. The fan made a loud clatter, then nothing. Food kept getting warmer - who knows whats safe, so we had to throw it all away again! Samsung is over their head with refrigerators- cell phones, not so much. Buy at your own risk.

I bought a Samsung side by side refrigerator from Costco 4 years ago. A week ago there was this loud motor noise coming off it. Then a few days later the digital display of the fridge started blinking and the refrigerator side was warm. Called Samsung, customer service very rude and just told out of warranty so no help from them. Thank God I bought it from Costco. Called them and explained my problem. Sure enough Costco just said return the item and they will refund me the cost. I will never buy a Samsung product ever again!!!!! I should have checked this site first.

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.