I would never recommend Samsung. The customer service is awful. I recently purchased a new fridge and range, I have had the repair company to my house 3 times and the appliances are less than 3 months old. The flat top had a white mark inside the glass after 1 month, they replaced the cook top and 1 month later the new top has the same mark on it. They are supposed to come again for the second time, but are not returning my phone calls, I have spend many hours altogether on hold, to have them say they would call me back in 48 hrs. Still no phone calls back. This has been going on for over a month. VERY BAD SERVICE... BEWARE BEFORE YOU BUY A SAMSUNG APPLIANCE.

We have a Samsung Induction Range purchase in 2013. There have been consistent issues, but nothing as serious as last night. I was washing dishes when I heard a clicking sound. When I looked over at the range, the panel and burner lights were flashing. Within seconds there was an extremely loud pop and then major arcs and flames. Since our breaker box was in the next room, I was able to turn power off to the unit right away. The range is out of warranty, however, because an electrical fire should be considered a major safety issue, I contacted Samsung and explained what happened. So, Samsung is sending a appliance repairman out to assess the damage and because my oven was on fire, they wont charge me a diagnostic fee! Really Samsung? Shame on you! You should be taking this oven fire issue a little more seriously than you seem to be, especially in light of so many complaints that have been lodged against you just this year alone.

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now its definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem theyd never heard of before and refused to do anything about it. I cant believe theyd ignore so many people with the same defective microwave.

I have a seven-month old Samsung dishwasher and it would not clean dishes well. I had to run it two to three times. I also had to repair it twice. I am now waiting for the third repair. Samsung says that they do not return products.

I called the customer service line to request a new handle for my microwave. They called back and I requested that they send me an email with the companys name that I can contact. Its been 2.5 weeks and I have received the email. My sister in law has an oven from them and she had horrible customer service trying to get it fixed. After a month it still isnt fixed.

Samsung refrigerator ice maker freezes up and has issues with temperature. This is a manufacturers defect, a design defect, and Samsung sold the refrigerator knowing that it has recurring issues. There are several service bulletins about this and Im aware of many complaints due to this defect. We have had issues with this fridge since purchasing due to this defective design flaw.

To make a VERY long story short... Samsung apparently made thousands of filtration parts incorrectly - even their J & J official Parts technician said they were getting hundreds of call about the part not fitting into the Samsung refrigerator system. I have spent over 4 hours in the past several days trying to get some resolve and get this... Samsung agrees the part was made different than the previous part (the one that, ahem, FIT YOUR REFRIGERATOR!), and now we are to PAY someone to come out and change our refrigerator filtration system to fit their defective parts. Now, how will this work? Will they continue to made the poorly manufactured parts to fit the newer filtration system, or will they correct it and then I would again have a problem with the Samsung part fitting into my Samsung refrigerator. Why oh why didnt we go with a GE?!?

I have an overhead fan and microwave by Samsung. (I also have Samsung fridge and stove. All three have given me problems.) The paint on the interior of the microwave is peeling off, especially under the glass turntable. The handle snapped off (cheap plastic part). Samsung wants 85$ for replacement handle which keeps breaking off! (Nice little money-maker you got going on Samsung)! Why dont you actually fix the problem?! The stainless steel is impossible to keep clean (same as fridge and stove). My advice -- stay away from Samsung kitchen appliances, they are not worth the money and headaches!

On February 21, 2012, I purchased a Samsung DMT300 Series from Sears. The machine never operated well. Dishes, especially glasses, were always dirty after the machine ran. The dishwasher broke down and would not operate. I called Samsung to have it repaired under warranty on Monday, October 29, 2012. According to their records, my dishwasher was over a year old. I told them I had the receipts and then faxed and emailed them the receipts as requested. Samsung outsources their repairs to local vendors. I was given the name and phone number of a local vendor along with a ticket number (**). The earliest appointment the repair shop could give me was for Monday, November 5th. I was told I would get a call in the morning to let me know what time the service person would be coming. No call came at all. I did call three times and was told someone will get back to me. It is now Tuesday morning and still no call has come. Bottom line, do not buy Samsung products. Their warranties are useless and their dishwashers are pieces of garbage.

We were excited to buy our Samsung fridge. It looked nice, was spacious, LED lighting, and more. But we have had a lot of problems with the freezer, and so far, it has not been fully addressed. We have lost food, Samsung repair has been out 2 times, replaced 3 different parts, insulted us on the phone - and yet the freezer still has problems. When this first started, we did not realize the freezer was building up ice on the back of the drawer; this area is not visible. Ice was apparently also building up on the rails. So the freezer had trouble closing, and at some point it stayed open about 1/8 for a few days and we lost all our food. We had no idea this was happening.We had Samsung repair come out and they replaced 2 parts. It is a long story, but we were initially led to believe we would get reimbursed for our food loss; not only did Samsung refuse to do that, but a Samsung employee actually called us, and blamed us. Apparently that person was unaware that Samsungs own repair people had replaced two different parts. Blaming us is an attempt at intimidation, to avoid paying the reimbursement. We have this call recorded on voice mail as well. We had no freezer at all for a whole MONTH - for the Samsung repair process - but I do not get the feeling from anyone I have talked to that Samsung cares about this. And the repair did not fully work.Our problems continue, and we can hear ice dropping. A Samsung employee told us there were no complaints about our model at all, which is hard to believe because when we had Samsung repair come out again, the repairman said there was an actual Service Bulletin out on our model. He replaced another part, so that is 3 different parts replaced. Yet, after this 3rd part was replaced, our freezer continues to drop ice. From extensive observation, it seems likely to me that this is a design problem, for Samsung lower-drawer freezers that have ice cubes in the lower drawer. They overfill the container and fall out of the back. And this is not just my opinion - that the design is at fault - one of the repairmen also talked about this.So its been close to a year now that we have had freezer problems. The way Samsung has treated us - trying to blame us for this, and refusing for a long time to reimburse our food loss - has left us very unhappy with Samsung. They finally did reimburse us recently but only after we went to Twitter, LinkedIn, and other places. We are posting on social media (and on this website) because we want people to know what our experience is. Samsung did not have to treat us this way. I have even started a website also about this, and it has a blog too at: **. I suppose Samsung repair could come out yet again - but if its a defective design, then there is nothing that a repairman can do.Since Samsung seems unable (or unwilling) to help us get this resolved, we will at some point just sell this thing, at a big loss no doubt, and find some other brand of refrigerator. If you want to avoid what we have gone through, I recommend you do NOT buy a Samsung refrigerator - or any other Samsung products, if their customer service in other products is as bad as this!

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.

I bought a Samsung refrigerator RS263TDR from my local Lowes store. About 18 moths later ice would collect on the back wall & water at the bottom of the fridge department. I called Samsung customer service and they advised me to go to a local certified Samsung repair shop. After the first year, Samsung customer service told me that these parts are not under warranty, repair cost $275.00. Just a few months later the ice maker was defective and water level was out of adjustment and too much water would overflow over the existing ice cubes. The ice cubes would become just one big block of ice and a sensor was dangling in the ice maker area. So we shut the ice maker off. A few months later the entire refrigerator shut down and we could not restart it again. Samsung technician told us that the main electronic motherboard is burnt and this is a major part and shall be covered for at least 5 years. In my disbelieve Samsung does not cover it after just one year. It is not worth it to repair this unit again! Parts and labor over $850. I had to replace my Samsung side by side refrigerator RS263TDR just after 3 1/2 years!!!

I bought the RF263beasr/aa. Junk, junk and junk. Problem is plain and simple and should never occurred on a new Fridge. Icing problem on the back at the point that you can hear the fans hitting and scraping the ice. And the Ice maker also develops ICE. Read instructions and forums and I leveled the fridge. I made sure that the gaskets of the doors are fully closed and the gasket of the ice maker fully closes and seals the ice maker when door is closed. Fridge is 3 years old and it still has the same problems. I have to get the ice maker every month and use my hair dryer to deice the ice maker. I also once a week I force a defrost cycle plus turn the fridge off for 4 hours to let the coils defrost. My old previous fridge was a GE 15 years old. Nothing wrong with my old fridge (NOTHING, no ice maker problems nor icing problems). I made the big mistake of remodeled the kitchen and bought new appliances. I bought Frigidaire stove, Microwave and dishwasher. My wife insisted on the SAMSUNG Fridge because of the looks and I pampered her... BIG MISTAKE!!!!! NEVER AGAIN WILL BUY A SAMSUNG PRODUCT AGAIN!!!! SUPPORT SUCKS. Customer service SUCKS!!! One thing I love though: I am an IT Manager and I get to say and approve what Technology to buy in my office with 800 users and guess what!!!! I turn down everything Samsung!!! From printers, PCs, laptops, faxes, TVs, monitors, etc, etc ,etc!!! Nothing Samsung ever again... And any other agency that I do business with I spread the word!!!

Biggest piece of crap on earth. The plate above the veggie drawers is 2 plastic inserts that cannot be removed. If anything liquid spills or a fine powder spills it seeps under the plastic. NO ** WAY TO CLEAN IT. NONE. NADA. I have never seen such stupidity and horrific lack of cleanability in any refrigerator in 60 years. IT IS A PIECE OF **. The back wall freezes anything near it. Water drips under the large drawer and freezes. This is the second Samsung fridge I have had (it was a replacement for the first one that was so bad they were forced to replace it.) I will never ever purchase anything from this crap company. No customer service, horrible appliances (think exploding phones) and no one at the company cares.

There are only 2 of us and I dont have to run the dishwasher everyday. Now with the Samsung, even rinsing the dishes before putting in the washer, an odor builds up that I have to run it every 3 days, even though not full. We had a Kenmore before and I didnt even have to rinse the dishes and there was never an odor.Weve only had this a month, Ive checked the filter which was clean, and I cant say the Samsung name being noted for quality has carried through to this item. No more!

Model 07 Y743 AGB01839 H. Ive only had the freezer for less than 2 years and the ice maker is freezing up. Have defrosted it two or three times and its still messing up. Repair guy came and said it was going to cost 900 something dollars to get it fixed. I paid 2 grand for the fridge and its less than 2 years old. This seems ridiculous and unfair.When I called Samsungs 1-800 number the lady kept telling me it was out of warranty after a year, she kept telling me that they created a kit to fix it which lets me know that its had a problem and they know it but I have to pay for it. When I told them that I have a Frigidaire sitting on my back porch thats rusted but still working and it doesnt have a warranty she said, Yes maam I understand your frustration but apparently theres nothing I can do about it. Its out of warranty. I asked her to quit saying that if I could speak to a manager and she said, A manager cant help you either. Thats all we can do. Nobody can override authority to help you.

I purchased a package deal of appliances on black Friday 2013. We were to be getting our kitchen remodeled in Jan. 2014. The remodeling didnt get started on schedule, our appliances had been delivered to Best Buy and they were in their way so we allowed them to deliver in Feb. 2014. We stored them until the remodeling job was complete. The appliances were installed in July 2014. One month after installation the delicate light was flashing. Im thinking OK maybe its me doing something wrong, it wasnt. I finally called and it was repaired under warranty in Sept. 2014. They replaced the sensor and the PC board. They replaced one, a day later we called and they came back out and replaced the other. It worked fine until about 2-4 weeks ago, the delicate light again is flashing. According to the book that came with it and Samsung employees it is a draining issue. It drains fine, so I dont believe that is the issue. Even though it was installed 8 months ago and repaired 2 Xs already and another repairman coming out this Friday, April 17, 2015, it is no longer under warranty! I believe I too got a lemon, and told them so while on the phone. They did tell me today, if I could prove that it wasnt installed until July 2014 to send them the papers and MAYBE they would do something. I am so aggravated with this dishwasher (DW80F600UTS)!!! Knock on wood, so far my microwave, electric stove and frig work great. Unless Samsung makes this right with me, I WILL NEVER PURCHASE SAMSUNG AGAIN AND I WILL CONVINCE FAMILY AND FRIENDS NOT TO PURCHASE THEM EITHER!!!

I prefer cooking with propane stoves. It really does make the food taste better. My only issue is how does one clean such a stove in a safe manner?

I bought my RSG257AARS side by side refrigerator 4 years ago. Everything was great with it until the compressor stopped working properly and all the coolant leaked. When I called an appliance repair shop they told me that Samsung only lets people who are trained by Samsung repair their fridges. She was very nice and told me where to go to find someone in our service area. Here in the DC/VA/MD area I could initially only find 3 people who would work on my fridge and it took me a week and a half to get an appointment. I lost EVERYTHING in my fridge and freezer. Then, they charged by $300.00 for a visit! Now, less than 90 days later (and the part was only good for 60-day warranty) I am having the SAME problem and now have to call a separate appliance repair place to come fix it, AGAIN! I will NEVER EVER buy another Samsung appliance in my life. The Samsung Customer Service department gives me the runaround. DO NOT BUY A SAMSUNG Appliance. Even if its the cheapest price and you THINK you are getting a good deal. Go with any other brand and save yourself the headaches.

Bought samsung dishwasher 10 months ago and the front door got discoloured. When called customer service they said its outside of the guarantee and that its cosmetic damage? I dont use this machine daily. Its only 1 person using it so I dont misuse it. I will never buy any products from them and will inform all my family and friends not to. Also dishes after washing are not clean as. The previous 2 people said, poor quality, never again from samsung!

I would like to share my familys experience in buying Samsung appliances. Let me start by saying that we spent over 9000 dollars on brand new appliances just over a year ago. My wife loved the look of the Samsung black stainless steel so we bought an entire house full of appliances. Refrigerator, range, dishwasher, microwave, washer and dryer. Every single one of them has failed in that year, some on multiple occasions.Our microwave which most appliance repair guys will tell you are pretty universally reliable broke within the first month. The gas range needed repaired on three separate occasions, the dishwasher has been repaired twice and works intermittently now, the dryer squeals like a pig going to slaughter and the refrigerator stopped working while we were on vacation this past May. We have now been without a refrigerator for just shy of two months. It took Samsung over a month to send out a technician to look at it and another two weeks to get parts. After the “repair” the technician informed us that the unit was not repairable and a replacement was needed. Bear in mind we bought the appliances in May of 2017, the refrigerator failed in May of 2018 and now in July after telling us it is not repairable and they are sending a replacement unit. I get an email apologizing for the inconvenience but that they will not replace the unit nor fix the dryer.We had never had new appliances and a year ago we were excited that now we had a houseful of beautiful new shiny appliances. Some of these appliances are nearly top of the line Samsung models and all of them have failed or no longer function. Do yourself and your family a favor and do not purchase Samsung products or at least do not purchase their appliances. I have never made such a large purchase and been as disappointed as I have with Samsung. They have been horrible in every facet from quality to service. Do not make the same mistake we did. Samsung is a horrible company.

Buyer beware!!! After owning this French door refrigerator for a little over a year, there started to be water buildup under pantry drawer. The water would then freeze and would prevent the drawer from opening. I began the weekly game of trying to thaw the ice in order to use the pantry drawer. The ice would come out in big sheets. Big enough that while pulling a chunk out of the fridge, a piece broke off and dented my appliance. And because there was nowhere for the water to go, it started seeping out onto my hardwood floors which caused them to hoover up. After about 3 months of this NONSENSE I had it serviced. The repairman had fixed NUMEROUS Samsung French door refrigerators with this same issue. SHAME ON YOU Samsung for allowing a fridge to be engineered this way... Thought you were smarter than that. Since that service call I have had to get my ice maker serviced 2 times, dishwasher serviced 2 times and washing machine 2 times. All Samsung appliances. Buyer beware!

RS267TDWP - I bought the Samsung double french door refrigerator about 3 years ago and 6 months into owning it had my first ice problem in the Fridge part. Every 2-3 months we have to open the panel in the back and unfreeze with hair dryer!! This is ridiculous. Even worse to hear Samsung isnt doing anything about it! I want help. Lets make Samsung accountable.

I just moved into a new house late last year and it had a fairly new Samsung Over-the-Range Microwave Oven installed. This was working fine for the last few months until one day, it started giving us an SE error on the display and none of the other buttons would work. Initially, this would go off on its own but would then come back and until one day, it came back and just wouldnt go off. We browsed the internet and found that there was a whole sea of people that have reported this issue and turns out that it is a quite common problem. The microwave has just passed its warranty and Samsung now expects us to pay for the service and parts if they fix it. Considering this is a common problem faced by so many people, I think they should do a recall and get these fixed for everyone. The model I have is SMH9207ST. I would not recommend anyone buying these Over-the-Range microwaves from Samsung.

If a 0 was available for rating I would rate Samsung with a 0... Never again will they have my business. I purchased my Range glasstop NE59J3420SS at Home Depot on April 2016. Not even a week I was cooking and heard a loud pop noise and removed my pot and saw that the glass was cracked. I immediately called Samsung and the conversation started nicely and was under the impression that they would fix it since the agent told me they would. I send pictures of the damage and of receipt of purchase. They told me they would call me... Never received a call from them. So I called a week later to see what was going on and they had closed my case because no pictures were received they said, which is bs. New agent created a new case number and had to resent everything. She said I had to wait for 3 days and they would call me with an appt sent up for a technician to come and look at it. Again never received a call so called them... They gave me the appt for the technician to come and thought he was gonna fix it. Instead he left with no answers to my questions so called Samsung back and they kept saying they would fix it. Waited and waited and waited and nothing from them. Called again to see what was going on and said again they would send a new technician to look at it. Dont know why. They already seen pictures. But the new technician that came was checking our oven which our oven was working and told him it was the cracked top not the oven and again left with no answers. I called them and said they would call me back. Again they never did. After weeks of waiting for their call I called them back and said it was physical damage and would not be covered. Wtf... Not even a ** week with it and still fully under warranty and they wouldnt fix it. This company is really a ** joke. I was calling them constantly for over 5 months to get this fixed for them to tell me at last that they would not fix it. Very disappointed and frustrated process to go thru with this company. Never ever again will be buying from them. And to make it worst Im still paying Home Depot for this???? PLEASE BE AWARE!!!

Our over the range stainless steel MWO was installed professionally on 12/28/12. On March 2, 2015 the little plastic piece inside the stainless steel handle (now theres construction for you) to which the handle is attached to the door cracked and fell out. The small 50 cent piece cannot be purchased of course, a full handle assembly to the tune of $56 is required for this fix. No sooner does the handle arrive in the mail, that the hook-clasp spring inside the door stops functioning and now the door wont even stay shut. This model has the electronics in the door, so replacement is about half the cost of the microwave.A phone call to Samsung this morning (3/18/2015) yielded nothing but frustration. I feel like I am a pretty good Samsung customer with the Samsung Range, Samsung Refrigerator, Samsung 10 tablet, 2 Samsung smart phones and 2 Samsung Smart TVs (40 & 50) and 2 Samsung DVD Players. I would think that level of customer would command a certain amount of loyalty from the company. After climbing up to the 1st level of supervisor, my frustration wouldnt allow me chase it further, since they both did the same search for recalls or problems and essentially used the same word tracks.So now I walk the walk of how much to spend on repairs: The MWO is available at Lowes for $449. Installation/delivery is $125. Repairs: $56 for the new handle; $75 Repairman Trip; a new door costs $200. Refrigerator: The door shelf has had to be replaced to the tune of $80. Samsung looks pretty but seems to lack good construction and durability. I never had any issues with any of my GE appliances; nor those that we sold when I was in remodel construction. Guess Ill go back to GE.

Our Samsung Nightmare!! Saturday November 23, 2019 Michelle of Forest Grove, OR (You are not alone). My family and I also experienced the same oven catching on fire. We did have to call the fire department. We have spent at least $300.00 eating out and another $300.00 trying to get the smoke out of our home. We adopted a sibling group of (4). December 2016 our 10 year old oven went out. Having a new family we decided to purchase an entire new set of Samsung stainless steel kitchen products. The refrigerator has been a nightmare ice maker leaks never makes ice, (we consistently have a towel in the water tray) the dishwasher will often stop draining we re-run, the Microwave door sticks, however now that the oven caught fire the bottom of the microwave is burned. Lastly we are thankful we were home because our kiddos would not have been able to control fire, while the fire department was in transit. I will never invest in another Samsung Product. Samsung Customer Service line is sad. We spent Thanksgiving getting food from my neighbors and friends. When guest walk-in our home, they say your appliances are beautiful. What looks Good is not always Good. /Users/princess/Desktop/IMG_1085.jpg. /Users/princess/Desktop/IMG_1083.jpg.

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

I recently purchased a 22.2 cubic foot Family Hub 2.0 refrigerator. All I can say is that this is one of, if not THE best Ive ever purchased. Its very handy to be at the store and be able to look inside my fridge to see what I need. I cant imagine having any other type of appliance, and will use Samsung for all of my appliances.

We have bought Samsung electronics for many years. In 2011 we bought all new kitchen appliances, top of the line Samsung. It is now 5 years later 2016 and we have a dishwasher that needs a new motor, the most expensive part approx $600.00. Now our fridge has leaked from the water dispenser and flooded our kitchen twice. It just starts pouring by itself. Of course this happened while we were not home and then again during the night. We thought the first time may have been a fluke but it was not. The electronics on the door stopped working. The replacement part at $400.00 did not work. We also have a leak inside from one of the vents in the back that leaks down the back and pools under the crispers. The tech at this point is not sure what is wrong with it. He now suspects the motherboard. The leak inside will require the whole inside back of the fridge being replaced. These repairs are going to make it not worth fixing. Of course Samsung says Im sorry there is only a 1 year warranty. They will do NOTHING. The appliances are barely 5 years old. How can they possibly not stand behind their products with problems such as this? We all know appliances last many many years with no problems. The tech we are using used to be a Samsung tech and reported how hard they make it to be a tech. The techs even complain about Samsung. I gave 1 star because you have to put something there but I feel less than zero. We will never buy Samsung appliances again. We also will question any further Samsung electronics. We spend so much money on Samsung from cell phones, tablets, tvs, etc. you would think they would do something to help us out. This is the thanks we get for being loyal customers for many years. We now have to buy a new fridge that will be around $2k if we are lucky. The dishwasher will have to be replaced. We have not had trouble out of the range or microwave yet, we hope we dont! What a way to have to spend your hard earned money. Again, we will never buy Samsung appliances again. Be careful because we have a Kenmore washing machine that is made by Samsung. Kenmore is not Kenmore any more. All you have to do is ask Sears, they will tell you. The appliance brands today are not what they say, you have to ask what company made the appliance. I have a beach property that I have recently bought a dishwasher, range, hot water heater and AC. The company I purchased the different items from say that there are a few manufacturers and then a name goes on the same thing with a few differences. Buyer beware!

Refrigerator freezer stopped working first and the inside stopped soon after. After calling Sears out to repair they diagnosed it as the sealed refrigerator system stopped working. This was covered by Samsungs factory warranty, (covered for 5 years). After contacting Samsung they had 3 techs come out over the course of 3 weeks trying to repair it. They could not and said we would receive a new unit in 48 hours. After no contact in 48 hrs. I called and they had to do the paperwork. After calling several times for updates. They decided to refund our money because they did not have the same unit. It has been over a month since the unit stopped working. We are now waiting for our refund. They say it takes between 7 to 14 days but the Samsung Reps. say thats not true. They wait the full 14 days to refund the money. So if your fridge stops working please check your Warranty that comes with the fridge even if you dont have a store warranty. The warranty information is in your refrigerator manual. The number for Samsung is on the back of the manual or your decal inside of your fridge.

We bought the expensive, beautiful, black stainless 4 door refrigerator for our new construction kitchen. Within 6 months, the ice maker froze - the inside becomes a block of ice. It now does this every 2-4 weeks. Because of the time involved in thawing it out, we are without the ice maker more often than not. Samsung is no help at all. They are aware of the problem, but have no remedy. Save yourself money and aggravation and avoid Samsung, its junk.

This is the worst thing I have ever bought. I had a Whirlpool glass top for 10 years and I never had a problem keeping it clean. I cannot get the top clean. The oven really sucks -- does not hold the temperature. I hate this stove.

The lower freezer handle keeps coming off. Very annoying. Our salesman indicated that ice fell in the freezer in addition to the door. When I went back to Best Buy to tell the manager it felt like she was trying to get rid of me. I just didnt want the salesman to misinform other customers.

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

We purchased a beautiful Samsung refrigerator that died - literally died within 45 days of purchase. Samsung has refused to replace the product and instead requested a repair service evaluate the refrigerator. Repair service RECOMMENDED by Samsung reports this is TOO BIG a job for them and have recommended replacement. Samsung REFUSES to do this. What business does NOT stand by their product. We have now waited two weeks for action by them - no response. We DO NOT recommend this company! AWFUL customer service!!!

The Samsung Refrigerator freezes vegetables and Fruits. Anything on top shelf. Along back wall. Even in the drawers. Freezes all kinds of food. Even jam which are in fridge. Never had any problems with previous Samsung.

We purchased 4 Samsung appliances for our kitchen. We are very happy with the stove, microwave and dishwasher. The refrigerator is another matter. The icemaker literally scatters ice all over the kitchen floor. We have been in touch with Samsung numerous times. Twice, they have sent technicians to our home. Both said that the ice dispenser problem is a design flaw. Both have reported their findings to Samsung. One even sent a video. My conversations with Samsungs customer service department always end the same way - the design is within our specifications. Dont buy Samsung. Their customer service is terrible.

Overall this Samsung Refrigerator isnt too bad. There could be an improvement in the shelving though. You have to maneuver your items under the shelves due to the metal bars underneath. It makes it frustrating to fit your items into the back. Also the ice machine needs some improvement as well. Sometimes it freezes up and wont make any ice cubes.

I purchase a Samsung dishwasher from Best Buy about a year ago. I started having problems with it not completing the wash cycle, I called the geek squad for service and the tech informed me that the control board had to be replace for the price of $400.00.

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

We purchased our Samsung dishwasher in late 2014. It needed repair within three months when water was not pumping out of the bottom of the unit. The repairman said that it was a common problem... so common that he usually had several of the replacement parts on his truck. This time he didnt so it took two trips so there was a total of almost two weeks without the machine. Since then the dishwasher has been very noisy and I should probably call the repairman again but I figure something else will go wrong sooner or later. We did purchase a Lowes extended warranty. I find that the machine is hard to load. Perhaps I should have taken one of my plates to the store to try it out. It cleans ok... not remarkable but no major complaints especially if I wash things well before I put them in. I am sorry that I bought this item.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

This is a beautiful refrigerator with some handy features. I had been hesitant to buy one because of all the ice-maker problems I was reading about. I was told at the store that the 2019 models had ice-makers that were redesigned so not to worry. My refrigerator was installed almost 4 days ago. The ice-maker is working, but it makes VERY LITTLE ice at one time and takes FOREVER to make another batch. The ice is stored in a bin that is not easily accessible. Ice must be accessed primarily by using the water/ice feature on the front of the door. There is no bin one can reach into. Part of the ice-maker must be pulled out of the refrigerator in order to reach your hand in to empty all ice. I heave read reviews from various consumers debating the ice volume issue. I had read that many thought the ice production was fine. IT IS NOT. If you enjoy ice in your drinks, you would barely have enough for a family of four. Then, it takes forever for it to be replenished. I live in Texas. It is hot here more often than not. We like plenty of ice in our drinks. This refrigerator is not up to the task. In fact, I have never seen an ice bin so small or one that you couldnt reach in and get the ice easily. This was an expensive purchase. Had I known about this redesigned ice-makers limitations, I would never have bought it. I will need to routinely purchase a bag of ice to keep in the freezer at all times. Other than the ice-maker, I have no other complaints at this time.

We bought our counter depth refrigerator in May of 2015. After six months the ice maker stopped working. We had a Samsung service person come out to fix it. He informed us that he had numerous calls about this type of ice maker and it is one of the worse design he has seen. I have tried contacting Samsung many times about this ice maker for this model and never heard anything back. I wrote several more times and received nothing back. Now with all their phone issues I tried again and of course got a blah blah blah letter that was completely useless. I wrote back stating that Ive done everything on their list. This letter wants me to use their Samsung people to have it serviced. Ive already purchased Geek Squad from Best Buy extended warranty. Now the ice maker has completely stopped working. Also if anyone has suggestions on what to do about this issue please respond. If anyone is having similar problems could you please write about it here. I would like to get a list going so that as a group we may get something done to help all of us. Also if considering a Samsung appliance do not buy!!!

I bought this refrigerator two years ago. Paid almost 4000 for it and its been trouble ever since. First they cant seem to get ice maker to work right so I had to manually defrost monthly. Now for the big issue, this is a dual zone model meaning it has two compressors one for each zone, well the top zone compressor went out. Service man came, ran diagnostics. Sure enough compressor quit. Samsung now says this is a non repairable item. So at this point the fridge is junk. Samsung says they will buy it back but have been dragging their feet on how much they will give me or when this will happen since November 16. They are still seller my the dual zones and not disclosing that if compressor goes out its a throw away. I will never buy Samsung anything again.

Paid over $5K for the Samsung RF34H9960S4/AA refrigerator, which is supposed to have come with Samsung Elite Service where a technician comes to your house and explains all the features in person and make sure everything was installed and working correctly. After two months of trying to get in touch with someone at Samsung who could set this up for me, I was told that the service is not offered in my area, based on my zip code. I asked if it was available in the zip code where I purchased the product and was again told it is not. I asked if it was available anywhere in the U.S. and was told that the only technician they had listed was in California. I accused them of selling a product and advertising a service that customers like me have paid top dollar for, knowing that it is not offered in most areas of the U.S. They did not offer me any resolution.

Fridge - weve had problems from the start. Samsung has sent local technicians to fix it 5-6 times now, including the main computer board and the compressor (twice). The last time the tech came, he said he doesnt know what else to do, and recommends it be replaced. Samsung has denied this and says it is repairable. So we are stuck between Samsung saying its fixable and the tech saying he doesnt know what to do. THIS IS HOW WARRANTIES WORK???I have been patient for six months trying to deal with this, but Im done. I am telling everyone I know to never buy a Samsung appliance ever again. Oh, and last week our dishwasher broke. We bought it just under a year ago, but they dont even read emails. I clearly explained that 06-10-2014 meant OCTOBER 6th, and NOT June 10. But they didnt even read the email I sent with the receipt and simply denied the claim, so now Im having to deal with that. Every single miscommunication costs a week in terms of getting repairs done in a timely fashion. Oh, and if Samsung EVER tells you they will call you back in 24 hours, DO NOT believe it. They have told us that 5-7 times during these processes and never once did they do so.

Follow up; my frustrating experience with all of our Samsung appliances. Stove Model NE58F97. Fridge Model RF267. Washer WF 328 and Dryer DV 328. Stove has a previous review in Feb. The amount of issues with this stove warrants action by consumers. Doesnt cook! Burns, dries out, undercooks food and anything with fat under high heat will be sucked through the convection fan and turn into a smoking mess. Will not broil anything, try and broil a steak, youll be sorry. The only way you are going to bake a potato is to place it directly on the lower stove element and turn it once. Thats how bad the cooking is. This stove is all flash with zero engineering or consumer testing. The glass top ($); well seems everyone is having problems with the top. Too fragile period! I will be replacing my top after a 1 ounce salt shaker nicked the edge. Looked like an innocent looking edge chip but the first time the large burner was turned on it shattered the top. Design flaw or purpose built? You be the judge, looks suspect to me. Wonder how many glass tops were made? The shelving is horrible, we had an incident in previous review where the locking sliding shelf would lock into place randomly. Looked locked in but wasnt. Rest of shelving just falls to bottom with any weight. Really bad on lower half of stove. Dangerous! Burns! Damaged ovenware! Really! Burners are all over the place with heat regulation. Zero simmering capabilities, goes from no heat to blast furnace. Ruined many high quality stainless pans and Revere Ware to the point they are unusable (warped). Way too hot on high settings. Multi burner has multiple control issues. I do not bake cake goods but I can just imagine the problems with that because it can barely cook a pizza. Warming drawer is worthless (low setting too hot) and makes loud banging noises from heat expansion. Do not open this stove without turning your head away, the steam that shoots out of the front of this stove is dangerous. Cooling fan was dead quiet now has annoying high pitch. So it will not cook, its dangerous, will destroy your property and you will need a new top ($500) around every two years if you are lucky. This is my personal experience. Please if anyone has had a good one let us know! Fridge, well the fridge has performed fair but heres the list. Ice maker way under powered. Has been replaced once under warranty ($). Struggles to dispense or crush ice. Interior shelving horrible. Folding and sliding shelves have a mind of their own and continually cause items to fall out of fridge. Folding shelf was stiff so we tried to stay away from using it. Broke ($) at hinges 3rd time we used it. Front lowest edge of shelf is rounded without lip. Stuff slides off shelf onto floor. Fresh drawer broke the 2nd time ($) we cleaned it. Just hangs loose now. Freezer will occasionally go into steroid defrost mode and you will have an inch of frost on everything (normally a 16th of an inch). Washer does good job washing but screams horribly on any fill cycle. Sign they used cheap plastic on their water fill valves ($) and calcium buildup is slowly clogging it. Washer has the load leveling feature ($) which has gotten sloppier. Dryer does well but occasionally acts like the sensor ($) is going and will leave a damp load. I wont buy any of their products again. They got too big too fast and have turned into company that needs profits and have designed their appliances to be cash cows (that is what the dollar sign represents in this review) for their parts and repair business and affiliates. I purchased my stove through the internet from Goedekers in St. Louis, MO in 2014 and paid $1800. I will not bother with their customer service, they have to be overwhelmed and under corporate pressure to not honor their product from what I have read. Stay far away from their products and good luck finding anything of quality out there today. Our own fault we let this go on.

Bought a 4 French door refrigerator less than 4 yrs ago. Have had 4 service reps from my home warranty co out to try and fix the refrigerator not cooling. They finally said it must have a leak in the system and they dont want to work on it anymore and have offered 1600.00 to replace it. The fridge on sale was 2700.00!!! I called Samsung for help because its only 4 yrs old. Should not have to be replaced. They basically said too bad!!! Will NEVER buy a Samsung product again nor should anyone else!!!

We should have read the reviews before purchasing a Samsung refrigerator and shame on Home Depot for selling them. We have had nothing but headaches from the $3500 fridge. The repairman has been here twice, another expense... And now the ice maker bin will not release. To get help answering my question online there is a $25 fee. I give up.

The fridge would not cool! Service from Sears said they do not service, that is where I bought it! Call another service company, will be 8 weeks to get parts! This is 2 years old! Never buy!

We have had our French door, bottom freezer refrigerator for about 4 years. The ice maker has never worked more than a few weeks at a time (I have to use a blow dryer to melt the ice build up to get it working again). Finally called Samsung for service. Repairman said Samsung should cover the cost because it is so widespread (class action lawsuit pending). I called to ask, Customer service agent said he had no record of there being being problems with their ice makers. We will NOT buy any Samsung product again. Less about the cost, which isnt small, but companys lack of concern or integrity.

Do not buy Samsung. Do not use Sears to repair appliances. Our relatively new Samsung refrigerator Model RB215BSSW has the freezer on the bottom. The refrigerator freezes the vegetables in the vegetable drawer. We paid Sears $350 to replace the control panel but that did not fix the problem. Sears was clueless. They were guessing at how to fix it. So much wasted money!! Do not buy Samsung!!!

Im envious of the other reviewer who had to wait for major problems after 4 years. Weve owned our French Door model costing approx. $2,600 for 2 years. Repaired ice maker 3 times and now it just gave up, spewing metal parts into the ice tray. The attached photo shows what you can expect to find in your ice. Samsungs Indian Service Dept. just says were so sorry, please upload photos and we will contact you. 4 weeks in, no response despite many phone calls. Do not waste your time calling Samsung service. Buy an appliance from a company that at least pretends to care e.g GE or Kitchen Aid. Too bad, it looks beautiful and has all the features we wanted, but its garbage.

The inside of the Samsung microwave model I purchased is blue porcelain and had a rack. It looks just like the oven in my full range size range. Has so many useful features - like the fan operation which is quite powerful and has 4 settings. Never a problem with cooking or defrosting!

Samsung model rs265tdbp - We purchased this side by side from Lowes in July 2013. Have had service calls 5 times for constant broken ice maker. Have been told we need to purchase a extended warranty to cover it because were out of warranty. Its a lemon and I wish I had never bought a Samsung and I will never own another Samsung, anything. Horrible customer service!

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

I bought a new Samsung French Door model RF197ACWP refrigerator on July 24, 2013. The day after delivery, I discovered the freezer was freezing everything rock solid including my ice cream and it was showing frost on the drawer front. I called Customer Service and their response was to more or less slam the freezer door a few times. On the fourth day, I called again requesting a service rep to come out. I contacted the suggested repair service and they came out the next day only to have the rep say that there was nothing wrong with the unit. That it was set up to the Samsung specs. The ice maker then overflowed, so the ice maker has to be shut off every 4 to 5 days.

Although my Samsung Refrigerator (Model RF217ACRS) looks great and worked fine for a while, the fridge is a lemon. Do not buy a Samsung fridge. Even though I have had two visits from a professional and had one part replaced, the fridge suffers from major ice buildup problems. At first it was ice and water in the bottom of the fridge. Later it was ice buildup that cut off the flow of cold air. The machine needs to be unplugged and defrosted on a regular basis which is extremely annoying. The machine has power but is not dependable.

We bought a Samsung fridge with freezer drawer, two door and ice maker in 2014. The ice maker quit in 2015 around during December. We called service. They were very nice and helpful. The cost to repair we were told could be around 500.00 DOLLARS which is too much for a new fridge. Now we have to buy ice because there is no way to put ice in the maker. We had a Frigidaire for twenty years with ice maker still working. We will never a Samsung refrigerator!

We purchased a new Samsung refrigerator with a bottom freezer. Not long after the installation, we noticed ice buildup in the refrigerator on the right side. We had recently had a power outage in our area and thought that may have caused the ice. We cleaned the ice off, but the ice continued to build. We called service and they came out and made an adjustment to the freezer drawer. We again called service and this technician replaced the drawer slides of the freezer. That seemed to have worked for a while. We now have ice buildup again and our refrigerator is no longer under warranty. I called Samsung directly and they will do nothing. I have no choice but to pay for the repair this time, but have no confidence that it will permanently fix the issue. This is the last Samsung appliance I will ever purchase.

Ive noticed other reviews explaining the same problem. We brought this fridge less than 2 years ago brand new. We did not expect any problems this early on as we have always purchased a french door fridge because of its large capacity. We have a large family and would have to frequent the grocery store all the time if we bought anything smaller. I am sorry I bought this brand and will not buy it again.We noticed pooling of water just outside the freezer and have been mopping it up every morning. We did not know what is causing this problem-where the water inside freezer is coming from and have defrosted the fridge twice now. -which is extremely inconvenient as we cannot use our fridge during that time. We have turned off the ice maker to see if this was the problem but it is not. This fridge is a lemon. Do not buy. So far it does not seem that anyone who has tried to solve this problem has been successful. I am really tired of cleaning up water everyday and will need to save for a new fridge.It appears that ice is forming on the freezer bottom and then melting and spilling out of the freezer overnight and during the day. We recently removed the bottom drawer which over time turned into a bucket of ice. We defrosted the fridge and cleaned it and are now trying to locate what is causing the ice to form on the freezer bottom (which then melts over time and forms water at the bottom of the fridge).

I purchased a suite of Samsung appliances. The refrigerator was delivered damaged. The delivery personnel called Samsung and put me on the phone with them. They said they would send repair to replace the damaged door within the week. That was five weeks ago, about ten phone calls and many hours of being on hold. They say someone will call me back with resolution details. No one ever does. These items were purchased at Home Depot, who also will not do anything.

Three years after purchase my Samsung side by side completely quit. I contacted Samsung they told me I needed to purchase their protection plus extended warranty which I did. I have had nothing but hassles dealing with Assurant. There is no one in my city that will work on the unit. I have to bring someone from another city and pay travel time. I have done this three times now. I have been without a working unit since November 2014. Samsung built a lemon and they could care less about my hardship. I have spent over $800 in service fees and it still is not working. I will never buy another Samsung product again nor will I ever do business with Assurant insurance company again. I recommend you dont either!!!

My dishwasher is not working properly. I called and a tech came to my house. He indicated the heat sensor and control board is bad. The control board was defective and therefore made my heat sensor go bad. I am very upset because the repair is going to cost more than the dishwasher. Samsung product. I read a service bulletin on the internet and it says the control board in that unit needs to be replaced due to a manufacturer error. My model number is dw80f600utb. My dishwasher does not work. Samsung not stand by this product! Piece of garbage!

I have had a problem with water building up in my crisper drawers and on the floor of the refrigerator. I also had a build-up of 1” ice on the floor of the freezer. I have talked to other Samsung refrigerator owners and they have had similar issues.

I purchased a Samsung refrigerator side by side (RS265TD) from Lowe’s (I still have my receipt) February 2014. In August 2014 the refrigerator section stopped cooling, lights on door not working/occasional blinking and I lost all my food supply I just stocked up for my children school. I called Samsung. They referred me to a service technician. It takes 3 weeks before a service technician has an available appointment for you. I have five children. School just started and this is a horrible... DO NOT PURCHASE A SAMSUNG REFRIGERATOR!!!!

We have had problems w/ the Samsung DW80F60OUTS dishwasher from its installation from Home Depot to its operation. Previous problems involved Samsung not installing the proper electronics in the door - it had 2 different types of the electronic programs; the door seals leaked; it did not clean the dishes. The current problem is that the water entry or draining does not perform. The Smart Auto light is flashing. The soap dispenser does not open. Dishes from the last operation are dirty. Called the local SS authorized repair company which will come out and properly repair this poor excuse for a dishwasher. If it had not cost so much I would give it to the monthly large item pick up for the dump. Purchased in July 2015; we do not like it at all. Glad we bought the extra repair service contract which takes effect after the SS warranty. Should have bought a Whirlpool or GE dishwasher.

Microwave model ME18H704SFS and Samsung Dishwasher purchased Dec 2015 and installed March 2016. Began use then. Dishwasher was a lemon immediately with an electronic board error E11. Samsung warranty sucks! Getting thru for help and not will to replace unit just to fix which wasnt possible. Terrible customer service. Dishwasher never worked from day 1. Microwave also lasted less than a year after installed. Feb 2016 went to use popcorn sensor feature and lo and behold received that E11 error! Not sure if we had ever used that feature before since it was at a cabin. That is used mostly in summer. However, tried all other sensor features and they all give same error now! Microwave still runs on regular time but I purchased this model specifically because I like the sensor feature. Called the number and was told they would fix same as the dishwasher thing. The repair company called and was scheduling to come fix as this is also a built-in unit and the charge was going to be 200 to come plus additional beyond that. I learned to ask because of dishwasher incident. They said no warranty coverage after Samsung told me yes. I decided to not waste any more time on this because I could buy a different microwave cheaper than wasting my time and energy trying to get it covered which is what Samsung hopes you do! Dont BUY Samsung appliance! I am waiting for my oven and fridge to have problems since I bought a suite of them for a new kitchen. I had originally liked a range and that is why I went with Samsung. Never had problems with that so when we remodeled a cabin I went with a Samsung suite of products purchased at Lowe’s. Got a great buy! I did not purchase the Lowes warranty. Next time I did because of all the issues with these appliances! Samsung warranty forget it!! Buy the store warranty. 1/2 of my Samsung appliances are garbage that I replaced with American made Maytag Dishwasher and Whirlpool microwave. Lowe’s made the dishwasher purchase right and took it back even though I did not buy their warranty - they were awesome! Thank you Lowe’s. I purchased a new suite of appliance this year Feb 2016 for my remodel of townhouse and will see if those appliances last longer than a week or year. Learned my lesson, I took back another Samsung microwave same model that had been purchased because the first one is crap and traded it also for Whirlpool. So now I have Whirlpool appliances from Lowe’s and I will report if I have any issues on them! I spent the extra for the warranty 3-year but I think it will be well worth it. I have little faith that appliances are made to last anymore! Good luck if you purchase Samsung! I will never buy Samsung again - not anything with that brand name on it.

Very frustrated and dissatisfied consumer, I will never recommend buy Samsung appliances, a 2 years old refrigerator is stopped from working, to be more clear it the freezer that is not working! Samsung mislead clients when they put label says 10 years warranty. When I called Samsung seeking for the help to fix the issue, here what I got! You as customer go bring a technician if you want! We can give you a technician number but all this is on your own cost. And if the technician give a report that the issue is in the compressor send us the tech report and we will send the part for you and you can install it in your own cost. Seriously what an after sell service! How this is called a service, you simply could make this clear as a label on the fridge and show it under the 10 years warranty label, dont keep fooling the clients. This is nothing but trash.

Even by todays standards - where risk for product reliability is forced onto consumers who must then buy extended warranties - this fridge is terrible. It makes god-awful noise twice a day that you can hear all over the house. I called BrandsMart three days in to complain and they said thats just how it sounds, too bad for me. I will not buy a Samsung anything ever again - and certainly not from BrandsMart. Service on this through extended warranty has been horrible. They use attractive designs to help them sell substandard product and poor Service. Then sales people abet by telling you they are great fridges. I cant count how many complaints I have now read. This was the Bottom Freezer refrigerator, Black.

DMT800RHS - Dont purchase this item if you have Granite countertops. They only make top mounting brackets. They do not make side mounting brackets. This leaves the dishwasher unstable which continues to cause other issues.. This seems to me to be a design flaw! After reading some of the other complaints, I also agree that there has always been a horrible smell in this dishwasher as well! Very, very unhappy customer!

Our Samsung refrigerator completely stopped working 18 months after purchase. French doors with bottom freezer. No in-door ice or water. Trying to keep it simple to avoid issues. Main warranty is only one year, thanks, but other certain items covered longer. Good luck dealing with Samsung. They will set up service, but it will take two days for the service company to even contact you and then who knows how long to actually schedule appointment, and then both companies they have set up to come to our home - because the first one lied and said I cancelled appointment due to cost -- are the most poorly rated of any kind of company I have ever looked at online.I rely on online reviews, but have never felt so compelled to post until now. I am very disappointed with quality of Samsung and now see that many others are too. I have scheduled a separate service company to come out, after already paying out of pocket for another, and will probably just end up paying them to repair instead of fighting with Samsung about warranty; that is if they even can repair. I will be doing a complete remodel on another house soon and will not buy any Samsung appliance again.

I bought this refrigerator/freezer, Model # RF26XAEPN43FE4BZ100091T, in latter part of March or early April 2010. The refrigerator stopped cooling on Thanksgiving evening. I had to rent a refrigerator to store all of my leftover food. Plus the other items I had in the refrigerator. It was under warranty. The repairman didnt come until the next week. It was frozen in the back. It was repaired and two other times the same thing happened. When the warranty ran out, I gave up on having it fixed. It began to freeze all of vegetables and fruits. Also, anything liquid. I called Samsung Tuesday 5/02/2017. I was told that I would have to have a technician come out and assess the problem. I called again on 5/03/2017. Silly me I thought that they were going to cover the $125.00 for the tech. I proceeded to question the person that I was talking to. He kept putting me on hold, because he could not answer my questions.I finally asked if I could send a letter or speak to someone who could authorize payment for the tech and the repairs. I was told that my appliance was out of warranty. I already knew that. The phone person told me someone higher up will contact me. The odds of that happening are less than one out of a trillion. My icemaker does not work. The door freezes; I stopped messing with it. I just wanted to vent my frustration, so now I have. I will never buy another Samsung product. I have been unable to locate my receipt; I bought the product at Lowes in Newport News, VA.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

I would give a zero but that’s not an option. This is the worst fridge Ive ever had. Every 2-4 weeks we have to unplug it and let the ice that freezes up, defrost. The first time it happened we didn’t know and the block of ice that built up in the back, broke the fan and we had to buy another fan. These should not be allowed to be sold to the public. We bought brand new from Home Depot. I’m going to sale it and it’s only a year old, and take my losses and buy a basic fridge that actually works normal. So my advice is, if you want to buy this fridge come get my piece of trash and don’t waste your money.

Every summer the Samsung refrigerator model RF266abbp starts making a loud noise like an old fan. Every time we open the door it will stop and then it will start if we close it. The repair man came and said just unplug it and let it all the water from freezer flow out for at least 24 hours; then, let it dry and plug it again. Its been the third summer with the same stupid thing. I was cleaning the shelf with the thin glass, the vegetables and fruit compartment with 2 drawers, and the glass exploded! Yes, it exploded! I got glass in my arms and around my kitchen. There were very small cuts in my arms. It’s nothing threatening, but it scared me! I don’t know what to do or how to complain (if it’s useful)!

In 2010 I purchased five Samsung appliances with a five-year extended warranty. Shortly after the first year every one of the appliances had issues. I emailed Samsung and they did not even have the courtesy to reply. The stove had so many replacement parts, it was practically a rebuilt and finally deemed a lemon by Samsung. The dishwasher never cleaned well from the start despite following all the guidelines, had major parts replaced and finally stopped working all together. It was deemed a lemon and replaced. The fridge had water pooling in and under a crisper. That problem was fixed after three service calls and now it is doing the same thing. The washer stopped dispensing hot water and had major parts replaced. The dryer element burned out right after one year and then the door started having trouble staying closed. The dryer was less than three years old and Samsung could not supply a replacement door.The dishwasher was finally replaced with a new one and is nowhere near the quality of the first model. It will be a year old in June and is already having cleaning issues. The stove and dryer were three years old on an extended warranty when Samsung offered a buy out. I assumed that meant they would be paying enough money to replace the appliances. After all, the warranty states they would fix or replace defective appliances. That was not the case. The buyout fell short of actually being able to replace the same items. Dont fall for that song and dance. I thought I was buying a good name and good quality with Samsung. I was not.

Samsung Model # RFG298HDRS/XAA / French doors and bottom freezer - Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause... Same thing was happening to our Samsung refrigerator, until water began to build up in the line and pour out. I had to turn the water off going to the refrigerator. The water valve is leaking. There is a Service Bulletin with Samsung... A S C 201 202 22 002. There appears to be a problem with the Valve Assembly and will need to be replaced along with the control board. I have only had the unit for 2 years. Disappointed with this product.

The convection microwave was purchased in March of 2015 and has had the board replaced 3 times and now does not work at all. The warranty ended on March 25, 2016 and Samsung has given us a one time only free repair. We called them and told them that this qualified as a Lemon Law item. They told me that I must have a service call to confirm that it was defective. When he arrived, Samsung instructed him to repair it yet again. I refused. I have an appointment with a Consumer Law attorney.

This the worst refrigerator I have ever owned and the customer service is no better. The ice maker keeps freezing up and customer service says thats unusual. Not so... read all these reviews. There needs to be a class action suit against them to either fix or replace. There doesnt seem to be a fix for it either just really poor design. What a piece of JUNK!

Samsung fridge display went out. The repair tech said I would have to pay $650 to fix this fridge -- I am appalled! The fridge cost us $2500 and I see that going down the drain. Lowes where I bought the fridge was not helpful and neither was Samsung. I think these fridges should be recalled -- how many dissatisfied customers is it going to take to get this fridge removed from the market? As customers we should be compensated.

I have had an SE error code for 3 years and also lighting and fan would come on at random while we were sitting on the couch and got so bad we had to unplug it before we left the house. I called Samsung and they sent out a repairman who said it was under a recall and replaced the touch pad which didnt fix it and left with a new keypad installed and doing the same EXACT thing! They came out again to replace the touch pad and he said it was not the touch pad on mine causing the SE error and other problems, it was the circuit main board that they unscrew and reuse on the new keypad. The repairman wanted over $200 to order and come back out and replace to fix the SE error code and lighting and fan issue. I declined the repair because I wasnt sinking another $200 in a $400 Microwave and immediately called Samsung and informed them that the keypad was NOT the part going bad from stove top grease on ALL microwaves, that it is also the circuit board. And the Supervisor said that Samsung would not cover that part because only the keypad is covered. Look folks, I worked at a name brand new car dealership as a technician and I will tell you.... ANY part that is causing the problem with the recall is covered so that the check engine light, etc is resolved and the customer goes away happy. Samsung told me when I told them they were about to lose a customer over this that they are sorry to lose me but they wont fix the recall unless its the EXACT part that lets say 10,000 microwaves have over 100 microwaves have being this electronic main board! I am very very upset over this and do not understand why they will install a part in someones microwave that wont fix the recall. Now the microwave stays on when you open the door so I guess a lawsuit is going to be coming from someone over this.

We bought the our Samsung fridge in 2016. A month ago we had a problem with the Fridge cooling unit. Just found out that is unrepairable. Have contacted Samsung customer service centre and they are not helpful. I would not recommend to buy Samsung Fridges.

I purchased my side by side fridge, model #RH25H5611SR/AA in October 2016. Mid July I noticed my fridge temp blinking. Got the manual to reset and it stated that because the temp has been changed it would take a moment for the blinking to stop. So, left it alone and when I awoke no more blinking. Two days later, July 18, 2016 the refrigerator temp is blinking again. This time I make a call to Samsung but now the now is set and no longer blinking; two days later after this it starts to blink again and I make a call to Samsung again on July 20, 2016. Im told to unplug or disconnect the power from the unit; I do this but when plugged in 2-3 minutes later the blinking has stopped but now my temp for the refrigerator is reading 61 degrees Fahrenheit. I give this info to the customer service rep who tells me that this is okay and that the temp will drop and to use the fast cool function. Now I got my first service call number on the 18th and at that time provided all the necessary information to the representative. On the 20th I asked if a new service call number would be given and was told that it wasnt necessary, the first service number was still valid. Anyway, the following morning the refrigerator is still reading 61 degrees. I call Samsung customer service on July 21, 2016, give this customer service rep the whole story from beginning to end only to be asked for the serial & model numbers. This info should have been in my file as it was given on July 18th. Anyway, once this info is provided again this individual wants to send me through all the troubleshooting steps I have already taken. When I explain that these things have already been completed with no resolution he wants to tell me that I will be responsible for charges if a technician is sent out. To say the least I explain once again to this individual that the troubleshooting has already taken place and it didnt work and I need a technician. He complies but now it will take 24-48 hours before I will be contacted. Was contacted by the service tech on Sunday evening that I had to be available between the hours of 12pm to 3pm. I get a call that the tech is running late and will arrive after 3pm. He arrives & checks out the unit. He turns to me and states that I need a new compressor. He goes on to say that this is a regular problem with this particular unit. The part has to be ordered and will take approximately 3-5 days for delivery and then they will contact me for repairs. My question is has anyone else had this problem? Is there a recall? Again, the technician stated that this is a common problem. I purchased my appliances at hhgregg and got the whole suite to include dishwasher, range & microwave. Was told that this was the top of the line appliance package. I also have Samsung washer & dryer (Home Depot). Did a little research prior to purchase but mostly price comparison but I apparently missed this site. Had I read all these reviews prior I would not have purchased all these Samsung appliances. Praying that my products dont fail but will definitely obtain some type of extended warranty to protect myself. It wont be Samsung.

We bought a Samsung Appliance package in September 2014. I have not been happy with any of the appliances. You must wash the dishes before loading them into the dishwasher, or the food will still be on them after a heavy load cycle. I do love that dishwasher is super quiet, which is the reason I was attracted to it. My Range makes a rattle noise when the fan kicks on, and I do not believe it cooks as well as my previous unit. My microwave sensors are WAY off, and we have tried to fix, but again, either the popcorn burns or pops 3 kernels. It too rattles. These are all issues I can deal with.My biggest issue is the refrigerator. We are currently on our FOURTH unit. The first unit would only cool to 42 degrees. The second unit wouldnt even power up when they brought it out. The third unit the doors would not close completely even though they worked and tried to adjust. Installers said the brackets were not aligned correctly. So, I finally after months of hassle get a new one. Whew... Or so I thought. I have had 5 service appointments to fix the same issues on this unit and am still having issues.When I contacted Samsung today, I was told they were sorry, but it was out of warranty. Even though the issues are documented. We escalated and were told they would do us a one time favor to have another technician come out. Im not sure why. It is clearly a design flaw. My ice is slush, I always get about a 1/8 cup of water first before hitting the ice button due to the melted ice. The ice drips to the bottom of the panel and then freezes like a rock jamming the ice maker. I am told that it is due to putting groceries in my refrigerator (someone PLEASE tell me this is NOT the answer I got!) What are you supposed to do with a refrigerator if you cannot put groceries in it!?I was also told that the low ice production was not due to melting (mind you I have puddles of water) but due to overuse. We have 2 adults and 2 kids and use a very minimal amount of ice. If it cannot keep up with our demands, it should not even be an option! I use the power freeze and power cool button when we stock the fridge to keep it from warming down too much, as the last technician recommended, but this isnt the answer either. Id love to have my $3K+ back and go back to my ugly, but extremely useful old appliances! The pages of reviews tell me this is a lemon, but Samsung refuses to do anything about it!

I purchased the Samsung RF263BEAESR. I purchased in 2012. A year ago the ice machine began freezing to the point where the machine would not make ice. Now the motor is making a loud noise. It keeps me up at night and its began a week ago. I called Samsung customer service and they were so nasty. It left me with such a bad impression. I spent $3000 on a refrigerator and just 3 years later its giving my family problems. I dont have the money to purchase another refrigerator and I think its just not fair. Samsung should care about their customers and fix the problems people are having with these refrigerator. These products should last me at least 8 years problem free!

My husband has been buying Samsung product for 20 years and since building our new home of course all of everything has to be Samsung...well either theyre under new management or they are getting too comfortable with their name, because we have had bad experience with the oven the 1st year. The door got stuck self cleaning and burned out the display panel and still cant see the numbers on it even after getting it fixed parts in all service paid $400. Microwave numbers seems to jam sometimes but still work. The Samsung vacuum cleaner has no adjustment, very hard to push and now 4 year later within the 5 year of our new home the refrigerator bottom freezer does not work.We YouTube fix it yourself and nothing has worked...top work but bottom doesnt and not to mention the dishwasher top rack will fall on one side off the track. We paid cash from Best Buy for all of our Samsung appliances and I am very disappointed and wait a minute our 50 tv all of a sudden had gotten a green line to appear in the left hand corner. Dont know how that happened...we are 50 year old. No kids to cause any of this damage nor do we have pets. We are very clean people and dont want to have to replace all these but looks like soon its gonna happen so this is our past experience with Samsung products

I purchased the Samsung 24.5 cu. ft. Side by Side (RS25H5111SR). Retail is average of around $1600-$1800. I had to return it to the store after 30 days. Although it was functional as far as space, it not only hissed and popped at intervals, it also had a very loud and annoying gurgling sound that was very audible. It was making sounds about 90% of the time so this one had to go! Cant imagine why Samsung would even allow their name on this type of product. At least the store was cordial about returning the refrigerator and allowing a new purchase (with a different brand).

Upon removing all of the packing tape from my brand new Samsung range, the many problems were revealed. Outer panels were not attached properly (one side held together with the packing tape), behind that panel, another completely detached piece of sheet metal, and the oven light was dangling from its wires. Upon the discovery of this possible electrical hazard, I decided not to risk plugging it in. Now I have a useless range in my kitchen, a fridge full of highly perishable foods to cook, and no resolution for several days... I just have to sit with it and wait for someone for Home Depot to call me back. I assume I will have to take another day off work to await pick-up (Samsung lost my confidence, replacement is not an option). I should have learned this lesson last year when my brand new Samsung phone needed warranty work after two weeks of ownership. I now ask the questions; what is the true cost of this transaction? How much money and personal time will this cost me? Will Samsung compensate me for any of that? After all, it was their carelessness and lack of quality control that lead to this. They could redeem themselves with an appropriate offer, however, based on what Ive read about Samsung CS, its not likely. Goodbye forever Samsung... Thats one Titanic Id like to see sinking.

We purchased a our Samsung refrigerator in 2014. Had an issue with the ice make about 8 months after purchase. Had to go through a 30 minute call to get a service person out. Notified us the ice maker was known to have issues. About 2 years later we have the same issue with the ice maker. Go through the 30 minute call again. Tech comes out and tells us this is a known problem and Samsung is replacing the units for some due to the issue. I called and of course ours was too old. Same problem and same ice maker but they wont honor any known issues with their product. Had issues with a Samsung dishwasher too. Samsungs appliances are junk and folks should avoid purchasing.

STAY AWAY FROM SAMSUNG APPLIANCES! In 2015, we installed Samsung appliances in our kitchen in conjunction with an extensive remodel. Worse move we ever made. Boy do I wish we could turn back the clock. The dishwasher failed 2 months after we installed it, and we literally had to give up our first-born child to get a replacement unit even though it was still within the 1 year warranty. Next, the element in the oven failed (3 times to date) as well as the control board which set us back $250. The microwave has always had a mind of its own, and will often beep and turn lights on and off during the middle of the night. Since it still seems to work, we are leaving it alone. Finally, the ice-maker in the refrigerator door freezes up and causes a mess, and needs to be defrosted once a month. Apparently, this is a very common problem with Samsung refrigerators. Another reason to stay away from this product. Amazingly enough, we contacted Samsung no less than 10 times regarding these issues and the response has always been your appliances are out of warranty, too bad so sad. If you are planning on purchasing Samsung appliances, I would highly recommended you do your research first and go with another brand! I for one will NEVER buy their products again.

I bought total package from Lowes on 29th April 2018 and same delivered mid May. Already microwave is gone and called up Lowes. The service guy could not fix it and said it has major issue and took the microwave saying will advise by end of the day. Now it is three day no response from the service guy as well as Lowes. Today morning dishwasher door does not look. We tried to check the owner manual and DID the setting. Nothing works. I will never recommend this product again due to failure within six month and poor service.

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because its sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if its too small to patch.So, I called Samsung and after several calls & several supervisors I got them to set up an appointment with A&E Factory repairs - to which they didnt show up for that appointment. Samsung called them again & set an appointment for later the same day - to which they did not show up again. Again Samsung called them (this time I required a 3 way call) & set up another appointment (for another day).The A&E Factory repair guy came, pulled the freezer out & determined that it was in fact leaking. He ordered the parts & two weeks later the repair guy came. He said he could not work on the unit because I had laminate flooring & he requested that I sign a waiver. I refused & they left. I then called to reset another appointment for three weeks later (after my vacation) and was told that that date wasnt available yet, Id have to call back next week.Samsung has not helped me with my freezer issue and I am not happy at all with their product or the warranty repair service. I will NEVER buy another Samsung product in my life! Repair people dont want work with Samsung products. Their Customer Service sucks! They use A&E Factory repair (Their Customer Service sucks!).

We purchased a Samsung refrigerator in November 2013. In the last 6 months water is accumulating in my produce drawers. I thought a hose was not connected correctly. Sad to say that was not the case. We spent 1200.00 on this fridge and after reading that others are having the same issues something needs to be done. CLASS ACTION SUIT. (Model # RF217ACRS).

Same continuous issue with our Samsung refrigerator model RF28HMEDBWW. At least 3 service calls (maybe more) and now we have been waiting for 3 weeks to get the ice maker part replaced. Ice maker continuously freezes up and wont dispense ice... frustrating! Customer service is terrible. No one calls back from the service company or the warranty company to let us know the status. Waiting now to see if the part can even be ordered... maybe not available any longer, not sure. Luckily I purchased the extended warranty. Well see what happens. I do not recommend this refrigerator.

24.5 cu ft side by side refrigerator in black stainless steel purchased at Home Depot on 02/22/2017 at FULL PRICE 997.20 plus tax. Within 7 days it stopped working and I lost all of my food. I called Home Depot and they REFUSED to assist in any way. I called the contracted Samsung repair company and 12 days later they came to repair it. They did not have the necessary part and had to return another week later... only to not have the Freon to complete the repair. Here I am 8 months later with a broken refrigerator. It is not even a year since purchasing!

Purchased Samsung French door refrigerator in 2015. Within 6 months, an intermittent rattling of the fan was loud enough to keep me awake. I contacted Samsung and Lowe’s at least 7 times without resolution. They made 3 visits, claimed not hear the noise and refused to repair or take back the refrigerator. I have recorded the noise. The noise is louder and more frequent now in 2018. My guests can hear it. I am so disappointed. Samsung deserves “F” for customer service and product design.

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.