I work for a Big Box Home Improvement Store. A customer purchased a Samsung dishwasher from our store with installation. Our installers installed the dishwasher on Christmas Eve, 2014. On December 26, the customer called and said the dishwasher was not rinsing the dishes. The dishes had a soap film, food particles and spots on them. The dishes were a mess. Our installer went to her house to see if it had anything to do with the install. No, the dishwasher was installed correctly.I then called Samsung and got the famous ticket # for my client. In the meantime she also called Samsung and they agreed to send someone out. He came out and just looked at the machine, not opened it or repaired it, just looked and said she was using too much soap. She called Samsung and they told her to purchase a special soap, she did, didnt help. They told her to use vinegar in her rinse cycle, she did, didnt help. They told her to rinse three times for every one wash, she did, didnt help. In the meantime I continued to call Samsung to get a repair person out to her house to fix the dishwasher. I have so many ticket # by now it is comical. Never again did they send a repair person to her house. Now her LE light is remaining on.The hours I spent on the line with the call center from mumble mouth world was terrible. The representatives speak in such heavily accented English you cant understand them, and you know they are laughing at you. I had spoken with everyone in the call center since they dont really elevate you to a manager but just pass you off to the rep sitting next to them. With each rep you have to repeat the entire story again. I got mad one time and yelled Dont you people know how to use a computer? I really offended them and from then on I didnt have to repeat the story. They read the notes in the computer. Each 45 minute call ended with a promise to send a repairman out. They NEVER EVER DID!Then when you call to tell them the repair person never called to set up a repair date, you get the famous ticket # again. Then I told them I wanted a return authorization #. Our store was going to take the piece of junk back and give her a new one. They refused stating She hasnt had three attempts at a repair! What? She should have had about six repairs but the repair person never comes. No RA# until three attempts had been made to repair the dishwasher by the Samsung repair person. Constant loop. Fortunately our store manager stepped up to the plate. She is to come into the store and pick out any dishwasher she wants as long as it is not a Samsung. Our installers will install the dishwasher and remove the defective one, no cost to her.

In late 2012, I upgraded my white GE kitchen appliances with stainless steel appliances. So I purchased a Samsung stainless steel gas stove and microwave and a Whirlpool fridge from Lowes. The stove and fridge continues to operate smoothly. The microwave worked well the first year then begin to malfunction. The power would cut off in the middle of heating a meal. I would unplug the power cord then plug it back in the outlet after 10 secs to turn the power back on. I thought that it could be an issue with the power outlet or breaker. My electrician confirmed both sources were working properly. So this malfunction occurred often until recently the microwave goes out after 5 secs of running. Then I repeat the plugging and unplugging every 5 to 10 secs until the food warms up. This is frustrating because I always have to drag the tall bar stool and use it as a stepping stool to reach the power outlet inside the rear of the cabinet. Sometimes I get so fed up that I just use the oven or stove to heat up my food. I called Samsung service center today and the rep was very polite, took my model number and zip code and provided me the telephone number of the nearest service technician. I called the number and it was not in service. I called Samsung back and this time I reached a rep who was really nice but we struggled to understand each other because of our accents. I explained to him about my earlier call and that the telephone number wasnt in service. He checked and confirmed that was the only service tech listed in my area. I asked whats the alternative. I was advised that since my microwave was out of warranty that I would need to find my own repairer. I asked what is the lifespan of this model because Ive had it 3 yrs and its been malfunction most of the time. My last microwave came with the home in 2001 and still worked fine over 10 yrs later. This is unacceptable.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

Fridge - weve had problems from the start. Samsung has sent local technicians to fix it 5-6 times now, including the main computer board and the compressor (twice). The last time the tech came, he said he doesnt know what else to do, and recommends it be replaced. Samsung has denied this and says it is repairable. So we are stuck between Samsung saying its fixable and the tech saying he doesnt know what to do. THIS IS HOW WARRANTIES WORK???I have been patient for six months trying to deal with this, but Im done. I am telling everyone I know to never buy a Samsung appliance ever again. Oh, and last week our dishwasher broke. We bought it just under a year ago, but they dont even read emails. I clearly explained that 06-10-2014 meant OCTOBER 6th, and NOT June 10. But they didnt even read the email I sent with the receipt and simply denied the claim, so now Im having to deal with that. Every single miscommunication costs a week in terms of getting repairs done in a timely fashion. Oh, and if Samsung EVER tells you they will call you back in 24 hours, DO NOT believe it. They have told us that 5-7 times during these processes and never once did they do so.

Overall this Samsung Refrigerator isnt too bad. There could be an improvement in the shelving though. You have to maneuver your items under the shelves due to the metal bars underneath. It makes it frustrating to fit your items into the back. Also the ice machine needs some improvement as well. Sometimes it freezes up and wont make any ice cubes.

In September 2009, I purchased the whole 9 yards of Samsung. I purchased the microwave over the oven, the oven, the dishwasher and the refrigerator - costing me a total of $6000... Last year, I replaced the microwave, and I learned my lesson and purchased the extended warranty.The only OTHER issue I had which is MAJOR and a reason for me to probably bring my business elsewhere, as I will never say never buy Samsung again, is my refrigerator RF266ABRS, 26 cu ft stainless steel French door with the bottom freezer. The first problem I had with the freezer was within the first year I had purchased it - the ice maker was not making ice into cubes but into chunks. They had the technician fix it in no time. Then in March 2013, the freezer was giving us a negative reading of -2; however, when I unplugged the freezer and plugged it back in, it then said 34 degrees. No wonder all my food thawed out and ice was melted. So we called. Samsung said if it’s a sealed system issue, then it will be covered. They set up a transaction number with Va Electronics, who called me and said I had to pay $125 for diagnostics. After kicking my feet, I finally paid, as they could care less. I spoke with the technician as he stated, there is a slow leak causing only my fridge to be cool but not enough to cool the freezer. I asked if the leak should happen again. He said it shouldnt for another 3 years, so okay...I went about my business for 95 days until I opened the freezer to notice all the food had thawed out again!!! So I called Samsung. You name it. I’ve spoken with them, from Krishonda, Boris to Allison. You name it. I’ve spoken to them and every department. Yes, they gave me the roundabout... Hahaha... I was beyond frustrated; I was in tears and handed the phone off to my husband and told him to speak with them. As I was going back and forth with Samsung and Va Electronics, both saying two completely different things and saying, well, ask Samsung and ask Va Electronics... Eventually, someone needs to own up to this defective product that we, as consumers, are initially paying anywhere from $1900 to $3000 to begin with. It makes you think twice when it is time to purchase a new one. Overall, the experience I am dealing with Samsung and Va electronics is leaving a bad taste in my mouth, but it makes me grateful to know that, compared to their customer service, I am like a GOD at what I do. Thanks for doing a bad job. :)

I have a RFG29 Samsung French Door Refrigerator that is about 7-8 years old and no longer within warranty. We started having ice build up under the large slide-out crisper drawer that hindered getting the drawer to slide out. Called the Samsung US for help and the customer service person said it needed to be level - they explained when the screw down levels in front touched the floor, it was level. Of course that didnt work, so called back on a Thursday and another representative told me how to identify the error code on the control panel - that indicated a freezer evaporator defrost system failure. The rep then set me up with an afternoon service appointment for following Monday, and the service company would contact me to confirm the appointment. Was also told that a flat $120 fee would need to be prepaid.The repair service company called the next day and said their first available appointment time was the following Thursday between 1:00 and 5:00 - said the Samsung Customer service could only give me a preferred time, and not an actual appointment time since the local service company controlled their schedule. Also paid them the $120 fee via credit card.When Thursday afternoon came, I heard nothing and called Samsung Customer Service to find out what was going on. The Customer Service Rep checked and found that the first repair service had transferred the repair ticket to another repair service who quit doing business with Samsung the day before my scheduled service, and my ticket was transferred to a third repair service. The Rep gave me their name and number, and said they should contact me to schedule service. (I did check and found that my credit card had not been charged by the first repair service.) I checked reviews for the third repair service, and saw they were generally bad.I called a non-factory authorized repair service the next day (Friday) who came out that afternoon and immediately told me the problem had a factory service repair kit which they would install for a flat fee (suspect it was cheaper than Samsung) and warranty it for a year (think Samsung authorized service was either 30 or maybe 90 days). They ordered the part, came back the following Monday and installed the factory repair kit, and things seem to work fine. I never heard from the third Samsung authorized repair service.To top it off, I got a call from Samsung US Customer Service who wanted to know where I bought my refrigerator. Further, since Samsung could not provide a service tech, they would give us full credit toward a new replacement refrigerator. However, as my wife said, how are we supposed to shop for a refrigerator under COVID-19 lockdown? I told the Rep that I had the refrigerator repaired, and Samsung could pay the repair bill ($300) - the Rep then informed me since I didnt use an authorized Samsung repair service, Samsung would not pay for the repairs and also that I was no longer eligible for a replacement refrigerator! I politely (not) told her it would be a cold day in hell before I ever had another Samsung product. Subsequently, I received an email from Samsung canceling my repair ticket. At least I found what I consider a very good appliance repair shop locally.

I have the same model as listed here. Ice maker started acting up about 16 months after purchase. Started with freeze up and no ice production. Best Buys Geek Squad repaired it and it worked OK for about four weeks and then it turned into a slush maker. Currently Geek Squad is in route with all new parts to rebuild it again. I really feel like its going to be a lemon of a refrigerator. Apparently all the new Samsung models the ice maker is now down in the freezer compartment. Anybody know how many repairs it takes before theres just a full one recall?

My wife and I bought the beautiful new dishwasher and from day one using it the machine doesn’t wash our dishes. If I could give this dishwasher a negative rating I would. It doesn’t deserve a 1 star. We’ve had 3 service calls where techs can’t find anything wrong with it once they run their diagnosis. The tech have given us advice on different types of washing cycles or soap to use and our dishes continue to come out dirty. We’ve even been hand washing prior to putting them in and still come out filthy. Samsung has been horrible to deal with as they just continue to say there is nothing more they can do for us at this time even though they understand it’s not washing. I would never purchase from them again as they do not stand behind their products. I’m not asking for much. Just a dishwasher that washes the dishes. Service ticket number # **.

When we moved we put in all new appliances... The dishwasher has had repair out twice... French door refrigerator once along with the washing machine that doesn’t drain properly, and as a consequence, smells bad and has to constantly be drained from the bottom making a terrible mess because of the way the drainage is set up. Right now my dishwasher is again having a problem and keeps turning itself off. I can find no leak. I will have to spend another $150 for repair to come out again. I will NEVER buy another Samsung appliance. They should stick to smartphones. In 53 years of marriage, never had a problem with a KitchenAid or Bosch... Should have stuck with what I know.

We purchased this refrigerator less than two years ago. It worked OK for maybe a year and then the dispensing ice maker started making horrible noises, dispensing wet ice, cubes freezing together in the ice bin. I ended up simply turning it off and just using the ice maker located in the freezer compartment.Around the end of the first year, we began hearing an annoying clicking sound, which was caused by the cooling fan inside the back panel being COMPLETELY encased in ice.I research this model refrigerator on the internet and found a myriad of Folks having the same issues. For the next 3 years, I periodically had to either use a hairdryer for a quick fix or remove the entire back panel to de-ice the entire bank of cooling coils per instructions on YouTube from dozens of unfortunate Consumers who purchased this piece of junk.ALSO, there are MANY Class Action Lawsuits listed on the internet related to Samsung poor engineering of the automatic defrost function(s) of this particular model. In 50+ years of marriage, we have purchased 8 - 10 refrigerators for our homes and have NEVER had an experience such as this. Today, we took delivery of a new refrigerator. Suffice it to say, it was NOT a Samsung. Samsung should be ashamed to have placed such a poorly engineered product on the market. I would STRONGLY recommend that anyone reading this NEVER purchase a Samsung refrigerator....They did not stand behind this product.

I called Lowes after we had opened everything that was delivered with our new Samsung oven/range to say the griddle was missing. They said the griddle in their display was scratched and to call Samsung. I called Samsung and ended up texting our receipt to verify purchase. I was told it had gone through and the griddle would be delivered with 15 business days, this was on Aug. 26th. On Sept. 27th I called to find out why I hadnt received it yet and was apologized to and told there was no explanation as to why it didnt ship, but she assured me it would go out that day. Oct. 15th I call once again and now am told it does not come with a griddle, of course I asked why it was shown to come with the griddle at Lowes and both times I had called Samsung they never said it didnt. I asked to speak to a manager who on again repeated it didnt come with it. There was o explanation as to the fact 3 other people said it DID come with it. I was left with No. We are NOT going to honor this. My manual doesnt show it on that model, again no explanation as to why it was displayed with one and 2 previous Samsung representatives said it did come with it. All of my appliances were replaced with Samsung when we moved into our home 2 months ago, they dont really care, so Ill never buy another Samsung anything. For a part that probably didnt even cost that much, they didnt care that Ive just purchased these Samsung appliances: gas stove, electric microwave, dishwasher, refrigerator, washer and dryer.

I purchased a Samsung Microwave Model SMH8187STG from Costco on 19 MAR, 2011. The other day, I went to close the door, heard a snap and it wouldnt close. The plastic latch was loose. I called Samsung (even though warranty was over) to inquire about what to do, and was passed on to their Canadian parts department, where I ordered a new plastic latch piece for $2.99, assuming thats what the problem was. It would be sent to the dealer nearest to our town where I could pick it up at that price, or mailed to me for $12.99 (I chose the pick up). The parts person also helped by directing me to a website as to how to take the door apart to get at the broken latch. I discovered many other sites where people had had problems with Samsung door latches failing, SE problems, etc.Anyway, when I took the door apart and got the latch out, there were a couple of other broken plastic pieces also. I picked up the new piece yesterday, brought it home, and discovered from looking at some other websites that some people had to glue broken plastic bits back on the door in order to get everything to work (they apparently hadnt ordered a new part). My new part didnt include the other plastic pieces, as they had been part of the inside of the door! They were very small, and very thin, and were part of the guides for the latch, and one of them appeared to be the piece that would anchor the spring that would attach to the latch. Crazy glue or epoxy wasnt going to fix that piece well enough to allow a spring to re-anchor for the stress on the latch. My wife and I do not slam the microwave door, and at our age (mid-60s), we realize were now living in a throw-away society, but this is ridiculous!It looks like well need a new door, as the whole internal part of the current door contains these tiny plastic anchors. Samsung knew or ought to have known that these pieces would not stand up to repeated use over more than a few years before the stress on them would cause them to fail. Why would they not have used reasonably strong metal anchors? While Im not a lawyer, one would think that those of us that have had this problem would have a decent case in small claims court or in a class action suit, even though the warranty is over. Does anyone agree? Anyway, after reading the other horror stories and our experience, its the first/last Samsung for us! P.S. So far, we havent had the SE problem, but from the looks of it, we probably will. However, we bought ours at Costco, as mentioned, and they are very good at taking things back from dissatisfied customers.

Warranty work replaced the temperature sensor in the refrigerator (freezer was ok) after less than three years. Now, we have the same problem with the refrigerator portion of the side by side not cooling. Even after the sensor was replaced, the food would sometimes be frozen and other times too warm. I even bought a max/min thermometer to check the temps which fluctuated wildly. I agree this fridge is a danger to health and I have decided not to get it fixed as I will never trust the temperature setting. This is a bad product and Samsung will not do anything about it but send out another repairman and charge me hundreds of dollars. I will not buy this brand again.

Called Samsung because refrigerator wasnt cooling, repairman said it couldnt be fixed. Had extended warranty. Been without for over 1 month now and Samsung has been giving me the run around. Still waiting for their callback that they said would be in 2 days. I need something done NOW. This is the second time I have had to call the to repair my fridge. The icemaker had a defect the first year, now this. My fridge is only 2 years old. Hope someone can help me out here.

RA19 - This report is to corroborate what others have already said about the clear plastic shelves cracking in Samsung refrigerators. I bought this fridge new nearly 5 years ago and within the first year cracks started developing in the clear plastic shelves. At this point most of the shelves have cracked, some seriously. The shelves were never overloaded, but appear to develop internal stresses when cold resulting in spontaneous cracks. Similar to what others have reported, there seems to be a specific cold-induced problem with the clear plastic used in Samsungs refrigerator shelves.

My Samsung refrigerator is defective and will not make ice, and when it does I found plastic pieces in my ice. It also has issues with the interior being 42-45 when set at 37. Do not buy a Samsung refrigerator!!!

Defective refrigerator model RF267AEBP - Before I bought my Samsung 3 years ago, I researched the product and could not find any negative comments. Now my Twin Cooling system (that they advertise as something great) freezes the air vents in the refrigerator, causing the fan to stop working. Samsung customer service is a crappy as their refrigerators. I will never never ever buy anything made by this company again.

We purchased a new Samsung gas range and it was delivered May 31, 2015. After doing a self-clean about July 20, on July 26th 3 of our birds died while we were roasting some vegetables in the oven. 6 days after using this feature it killed them!!! Please read about toxicity from these ovens! I have been in contact with them, and yes they have a compensation department. I am suing them for killing my family and my best friend! I now have a Whirlpool manual clean range!

Samsung RF 32 double door refrigerator - I have been in contact with Samsung about a common problem with a failure on our ice maker, even though it is in several complaint chats and is noted by Samsung as they offer a $700.00 improved replacement part with a bigger fan to accommodate the heat from the motor. Samsungs support line will not authorize the repair thru there designated representative company that also says that it should be covered. The appliance repair company told me to ask for a one-time acceptance allowance and I am still being denied. NO CUSTOMER SUPPORT. I WILL NEVER BUY SAMSUNG AGAIN.

I purchased a Samsung Model # RF28HDEDBSER (with French doors and freezer on the bottom) from Lowes about two years ago for about $3,000. After a year the iced maker broke down and we no longer have ice, it also makes a grinding noise. Now about 6 months later the refrigerator is barely cold enough to keep our food cold and the digital feature is malfunctioning and shows that it does not maintain a proper temperature; it keeps shutting off. We are very disappointed in this product, so we were not surprised now to discover many complaints with the same issues.Just filed a complaint on the Samsung website but do not expect them to respond, they said they would respond but kept me waiting in the chat for more than 10 minutes. Please do not buy their refrigerators they are not worth it and the honorable thing would be for them to replace a refrigerator that we expected to function for at least 5 years. It also makes me wonder about the quality of their other products. We dont have $3,000 just to buy refrigerators.

Samsung model rs265tdbp - We purchased this side by side from Lowes in July 2013. Have had service calls 5 times for constant broken ice maker. Have been told we need to purchase a extended warranty to cover it because were out of warranty. Its a lemon and I wish I had never bought a Samsung and I will never own another Samsung, anything. Horrible customer service!

In 2014 we bought a Samsung dishwasher at Lowes. We had always bought Bosch but the deal being offered by Lowes/Samsung was too hard to pass up, I wish we had. I wont bother with the model number because after reading the reviews here it is obvious it doesnt matter, they all have problems. I am pretty good at fixing things myself and our dishwasher is still running, but I have better things to do in my retirement than fix a dishwasher! If you go to Youtube you will find many videos showing you how to fix your Samsung. My advice is DO NOT BUY a Samsung dishwasher! If you own one, make sure you put a cup of vinegar in AFTER the wash cycle starts, (this is particularly important if you are on a well and not public water). If you do it before you start the dishwasher, it will pump the vinegar down the drain upon startup. Also after each wash, clean the door gasket at the bottom of door where it attaches to the dishwasher. Black gunk/mold builds up there, pretty disgusting. Based on reading other reviews, if you are out of warranty and cant do your own repair, take your loss, and put your hard earned money into purchasing another dishwasher.

We purchased a Samsung side-by-side two years ago and the upper ice-maker started freezing up so we called Lowes for repair. The repairman came out and said it has been a continuing issue with this refrigerator so he attempted a fix because that was all he was allowed to do. We then had to call and request a second time and he said he would have to order parts (that would take a long time to get because of so many being broken). We have now been waiting a over a month with our refrigerator pulled out because the fans can make horrible noises that we cannot endure so we unplug it for a period of time. The service by Samsung is horrible and we could only give a negative response to anyone who wants this refrigerator.

My extended family has 3 Samsung fridges - 2x RL67 and one RL62. After approximately 16 months, two of them developed noise. The noise stopped each time the fridge door was opened. The problem was with the coil in the cooler - it had iced over. I called a technician for our fridge (RL62), and he repaired the problem. He offered me insurance for three years at a cost of $360. I refused, then he offered me insurance for one year for $200 (the cost of the repair). After Googling the type of fridge problem, I discovered that there is a serious problem with Samsung fridges. It appears that there is every chance that the problem in my fridge will return in several months!

I have a Samsung French door refrigerator with the cooling drawer. This is the worst product. I have contacted Samsung and they sent me to a service company who has come out three times and the refrigerator is still not working. First the freezer wouldn’t cool. The technician added Freon twice. Now both the refrigerator and freezer have stopped working. The item is icing up and the ice maker doesn’t work and makes a strange noise. All I get is the runaround from Samsung.So three missed days of work and two grocery orders ($600 - I have a large family of 6) later I still have not refrigerator/freezer. Buyer beware - avoid Samsung at all cost. Their customer service is horrible. Even the repair contractor said they have all kinds of issues with Samsung and the company will require that all parts are replaced before they will replace the item - even if the parts are unrelated to the problem. I am filing a BBB against Samsung. They know their products are defective/faulty.

I purchased a Samsung Refrigerator in February 2011 and I paid $1800.00 cash. 1 year later the Ice maker inside (the part that houses the ice) cracked. In November of 2014 (2 weeks before Thanksgiving) the refrigerator became very loud and stop cooling. I enrolled in Sears Warranty Protection Plan and I have had to call repairman every 2 months. I will never buy another Samsung again. I want my MONEY BACK!!!

We purchased our Samsung Dishwasher last Spring with other matching Samsung appliances so it made it difficult to just change out the Dishwasher. However, it would have been worth my time, effort & money to take them all back & go with a different company as this dishwasher is worthless! It runs for over 3 hours & doesnt get the dishes clean. I feel like I almost have to wash the dishes before I even put them in, thats how terrible it is. I bought a glass at a souvenir shop & as I always wash something before I use it, I put it in the dishwasher. It literally came out dirty! There were particles all inside it. I Hate this dishwasher!!

The machine quit working after seven months. Never really fell in love with the thing. First, the racks are awkward. They look nice in the store but you cant stack dishes in them very well. Next, the wheels pop off the rack when you slid it in or out like the designer had been fired from the Lego factory. Next, the depth of the unit is not a standard depth. It sticks out into the kitchen just enough that when you lean against the counter, you hit the buttons on the front of the machine turn it on or off, or changing the settings. Next, the soap dispenser wasnt designed right because if you put pot or a pitcher too close, the front edge, it doesnt open. Then you have to wait another three hours for clean dishes. Finally and the biggest one is that it must have cheap components. It just died. After the repairman looked at it, he said it could be the control circuit or it could be drain motor. Really? Because when you think about it or if you have ever checked one of these out mechanically, there are only three parts that can break down. He mention two of them. On the other hand, this is the perfect machine if you: 1) Like doing dishes my hand. You can even use the dishwasher racks to dry them on, if you dont mind the two cent wheels that pop off; 2) If you have so much kitchen space you dont mind sacrificing 20 cubic feet for a giant unmovable paperweight; 3) The repair person is good friend you want to send business to until the warranty runs out; 4) You have several hundred dollars that you want to either give to the Occupy cause (heads) or the 1%ers (tails) and tails won and you dont know how else to give it them; 5) You have in-laws that constantly come over and want to get rid of them by making them eat off dirty dishes; 6) You love the stench of stagnant water that develops while you wait for repairs. My old dishwasher was in the house when I bought it 14 years ago. Who knew that the old clunky Roper was good and brand new Samsung was garbage? There are only about three functional parts to a dishwasher: pump in, pump out and a control unit. All three can be easily manufactured to function for 20 years. You have to really try to make something that will go out in less than four years. In other words, your Samsung is designed to fall apart in about 36 months. Following a normal curve, some us end up with the ones that die in less than a year and other will get a machine that last 48 months. I have canned goods in my cupboard that lasted longer than my dishwasher! Something should be done. I know this is long winded, but what else do I have to do while I am again waiting of the repairman to call?

My dishwasher has not given me any problems. It is quiet and gets the dishes clean. I like it. It is about 4 years old. Thank You. I really dont have anything else to say about it. It works really well. Easy to clean...

Samsung fridge leaks water inside freezer, so there’s always a layer of ice under the crisper. Known problem, hundreds of reviews, but Samsung will do nothing to resolve. Additionally, Samsung changed the design of their fridge water filters. Faulty design, they don’t fit - see hundreds of reviews. Transferred numerous times, dropped call, and foreign reps that barely speak English. Samsung refuses to accept a return because it has been more than 14 days of receipt of the defective filters. Really? Like I’m going to remove a good water filter from my fridge to check if the new one will fit? We will never buy another Samsung product.

I purchase a double door refrigerator model digital inverter with 10 years warranty on 16-09-2013 but before 3 months (after purchasing approx 6 month) I noticed the fruit tray was cracked. I complaint to customer care but customer care representative said our company has not covered plastic part under warranty. He demanded rs. 2000/- to replace the tray. After some time I like a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. Sir, I dont understand what is the problem in this fridge. I think this fault is from the company... Pls check your product. Before one year your plastic part was cracked automatically... but your staff said this is not covered by us... Pls tell me what I do... what is my fault? (purchasing your great company Refrigerator) Pls solve my matter.

This Samsung dmr78ahs dishwasher has been nothing but trouble. We constant failures. There are rope cables attached to springs that counterweight the door. They constantly break. The upper basket adjuster brackets fail yearly. Now the water inlet valve is leaking. These are all poor component quality issues and design problems. My cheap builder installed dishwasher lasted 15 years without a single issue. I just got tired of the noise. Junk, Junk, Junk!

Purchased from Costco because I couldn’t beat the price and did a review of features and complaints online. I love front load style because it is easy on the back. I’ve never issues with odor because I use bleach in a load at least twice a month. Size is perfect for large or small loads.

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

I purchase a Samsung refrigerator on June 31, 2014. The ice maker bucket has never been able to be removed. I had Samsung service twice, refused to come again. A & E factory service replaced the ice bucket still unable to remove it. I wn into the refrigerator tonight Oct 21, 2014, the piece that holds the doors together fell apart. This model rf23hcedbww french door is a hunk of junk. Didn’t even last for 4 months, I paid $ 2000.00 for nothing! Samsung customer service is awful!

Really, $600 to fix my Samsung fridge for a problem that should be covered by warranty. Fan stopped working after massive ice build up behind back panel inside the fridge. A problem that has a class action lawsuit for poor product quality. Next time I will pay more attention to bad product reviews. See https://www.classaction.org/ to find if your fridge is on this list, many of them are. Samsung refuses to acknowledge the massive problem with their product. I will NEVER buy another Samsung product. PERIOD.

We have had to have the icemaker fixed at least 4 times in the first year and now it is out of warranty and I am holding my breath until it dies again. Does not crush ice well but often full cubes fall into the cup. Icemaker leaks and has created a mold problem that has to be kept wiped down with bleach. Rubber gasket on freezer door has been compromised for over a year and it is a pain trying to get service. We will NEVER buy a Samsung refrigerator again! TVs are great and they need to stick to them!

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

We replaced all our kitchen appliances two years ago with high end Samsung stainless appliances. We researched various brands and based our decision on JD Powers, but also considered LG since both were rated highly. We also purchased with Lowes as they had high ratings. Unfortunately, we have had so many problems with the Samsung appliances, and the salesperson incorrectly sold us a 2-unit extended warranty instead of a 4-unit warranty. We have seen many more issues than what we experienced with our basic 10-year old white Whirlpool appliances that we replaced that were original to the house but otherwise functioned correctly. We purchased extended warranties and have contacted Samsung many times, and the issues do not get resolved. Often, the local repair company will argue that there is nothing they can do. Convection microwave: dead panel/completely inoperable. Dishwasher: multiple errors on control panel during cycles, does not clean, adjustable drawer holders have broken 8 times due to cracking with heat and we have to replace at our expense. Gas oven/range: will not cook foods correctly. Be sure you buy gas range with electric oven. Gas oven does not regulate correctly and always takes much longer than recipe calls for. Refrigerator: dual icemaker takes up nearly all the storage of going with larger unit; but otherwise, this has been the only Samsung appliance that has performed without failing during the first 2 years of ownership. We will avoid purchasing the so-called high end Korean appliances next time, and we will not purchase from Lowes again.

Im envious of the other reviewer who had to wait for major problems after 4 years. Weve owned our French Door model costing approx. $2,600 for 2 years. Repaired ice maker 3 times and now it just gave up, spewing metal parts into the ice tray. The attached photo shows what you can expect to find in your ice. Samsungs Indian Service Dept. just says were so sorry, please upload photos and we will contact you. 4 weeks in, no response despite many phone calls. Do not waste your time calling Samsung service. Buy an appliance from a company that at least pretends to care e.g GE or Kitchen Aid. Too bad, it looks beautiful and has all the features we wanted, but its garbage.

My husband & I are recent retirees. We remodeled our home & bought a new Samsung french door refrigerator. We recently noticed a bubble on the door just below the water dispenser. Weeks later we noticed the stainless steel application starting to peel, showing the metal underneath. I called Samsung and had my problem escalated to Executive Customer Relations. After spending several hours on the phone with them, they advised it is a cosmetic problem and not covered under any warranty. I tried to convince them that it is defective workmanship, but with no luck. We are now stuck with this terrible sight, and no recourse. Do Not Buy Samsung.

This Samsung fridge has a SERIOUS design flaw and Samsung has been aware of it for a long time, per all the blogs, articles and YouTube videos about this problem! Our fridge is 3 mos old and already its doing the symptoms (loud popping/cracking/gurgling noises and water dripping within sealed walls) that our fridge will have this serious problem one day. We do not have a door water/ice dispenser and dont have the bottom ice maker activated. On many Samsung refrigerators, ice builds up on the coils (in sealed section) with the dripping making the buildup a solid, large chunk of ice that eventually BLOCKS the cold air into the fridge and also stops the fan. Samsung tells us the noises are normal but they can send a technician - since this is a design flaw and we dont want the fridge taken apart only to be told to use a hair dryer to defrost that area... We declined the service call. The seller (Lowes) refuses to take the fridge back and substitute a comparable one (cu ft etc) no-cost. The fridge looks nice, has good room and cools (for now) but I dread the day when the fan stops and hope it does not cause a FIRE as a result of the fan blades stopped but the fan motor continuing! If there is a recall or class action measure taken, my email is: **.

Samsung Appliances has to be the worst ever made, We have had more problems in one year with our Samsung Refrigerator than we have in the last 30 years with any other brand. Loud Ice makers dont work, freezes over etc.

Samsung oven bt621vdbxeu - Had this oven under 2 years. Was told by Currys if goes wrong will be fixed or get a new one. But anything can be fixed in time. Been without the oven for over 2 weeks as they are trying to get the parts. Not giving us a new oven. Bad service.

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldnt open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!The appliance is not worth the money, and the service and warranty are definitely not customer oriented! I would definitely not recommend a Samsung, and will NEVER purchase again!

The Icemaker has been replaced 3 times, and is broken again. The refrigerator is only 3 1/2 years old. As much as I have loved Samsung products, I am very disappointed in this Refrigerator. I would not recommend it to anyone.

I purchased a Samsung stove from Lowes and also purchase the extended warranty. One day the stove top glass made a pop sound and cracked open. I called the company for repair and they sent a technician over. The technician called the repair company and they decided, dont know based on what, that it is a functional and physical problem and therefore they would not repair it. I have had this stove for 4 years and have been using it according to guidelines. As I explained to the service company personnel Abigael as well as Lowes repair person Keaton, no physical damage was done to the stove glass top; however they still refused to do the repair. I have had GE glass stove top and I have family members and friends that have either Electrolux or kenmore and that does not just happened. This glass top obviously is defective and the company does not want to own up to it.

RS265TDRS - Expensive product, but not very efficient. Freezer works but does not cool enough. Please be aware of this product. Very disappoint that have to buy another fridge. Most places not recommend to fix it. Please do a little more research about Samsung fridge.

This series DW80F600 dishwasher showed signs of high temperature heating errors when it was only 10 months old. We called support and were told that it would cost a certain amount ($273.43 to be exact) to have someone come and look at the machine. Just look at it, not fix it! WE went ahead and had them look at the problem and of course, the part needed wasnt under any sort of warranty. Now just over a year old and we are are stuck with a $498.75 bill for a machine that still doesnt work. The error lights came back on the very next day! We could have purchased a brand new dishwasher for much less and gotten much better results. I am warning all who think purchasing this machine, to rethink that plan!! This is the worst dishwasher on the market.

I not only dont recommend this product, but I also would suggest that you avoid Samsung products altogether. We purchased a dryer with matching washer and have had multiple problems with them. After six technician visits we still dont have a fully working washer or dryer and to make things worse they have told us we need to pay if we want another technician visit. I sent the following email to Samsungs supposed executive customer relations department as well as directly to the Samsung US CEO, it was completely ignored by them.Up until just recently I have been a huge fan of Samsung products. I have owned or currently own monitors, mobile phones, washers, dryers, and TVs. I have been a loyal customer but my most recent purchase has me awestruck. About four months ago we purchased a SmartCare VRT laundry set. The day after it was installed we woke to find our home with a strong smell of gas. I determined it was coming from the laundry room and suspected the laundry appliance installation was at fault. We called Samsung for service and a technician was sent out. The technician investigated the gas leak and informed me that the gas lines to our new home were leaking and not one of the Samsung appliances. I called the gas company and when they arrived they found that there was a gas leak, but it wasn’t in the house lines. It was coming from the dryer. We called Samsung a second time. When the technician performed the second appointment he acknowledged that the dryer was leaking and scheduled another appointment to replace the faulty part. Three visits from the Samsung technician and finally we get a working dryer after two weeks. A few months later my wife started complaining about the washer stopping and throwing an error in the middle of hot water loads. After it happened a few times I told her to call Samsung for repair. The technician came out and spent about thirty minutes with the washer. He eventually called me in and told me that it has hot water and that there wasn’t much he could do. I informed the technician that when my wife pointed out the issue I recalled an error message “4C” being displayed when the wash would stop functioning and constantly beep with the error message. After basically living with a washer that won’t use hot water cycles for a couple of weeks my wife noticed that the dryer wasn’t drying clothes normally. We called Samsung again and informed them that our washer was still malfunctioning and now the dryer was not working well either. This time before the appointment I spent a couple of hours recording video on my phone of the 4C error and erratic behavior of the washer. The next day the technician arrived and spent about fifteen minutes with the dryer. The technician informed me that we shouldn’t use specific features (smart features like auto dry) on our dryer and that we should use timed dry. I was told that although the dryer had some warmth that there is heat so the dryer is working fine but at no time did the technician check the temperature with, how does he know if it’s getting up to proper temperature? Yeah, the dryer gets warm but not hot, in fact not even close to hot. When I mentioned the washer and show the technician the video of the malfunction, I was told it wasn’t on the work order and even though we called for service for it and had video of the malfunction that it could not be looked at because it wasn’t on the service order. Tonight, I followed the technician’s instructions and used the time dry to dry a handful of clothes. After one hour the clothes on high heat with eco dry turned off the clothes were still quite wet. The dryer clearly doesn’t work as it did a month ago. The technician also recommended cleaning our ducts but seriously it’s a six-month-old home and my wife does maybe three loads a week for two people, so the equipment is hardly being overworked much less should I have a duct problem. I also noticed that my wife is very good about cleaning the dryer lint catcher. She does it every load from what I see. I hate to ramble on but as you can see this has been nothing less than an adventure and a complete waste of my time not to mention the time off from work involved in six technician visits that didn’t result in our appliances being fixed. I recently posted all this information to the Samsung Facebook page and it was completely ignored for a week which is simply insulting at this point.

Large burner (Samsung Induction Range NE58K9560WS) worked properly about three times then suddenly would turn off after about 3 seconds. First service attempt could not get it to work but if he traded out knob would work so was not prepared and had to return with another knob. Second service call different guy with different problems he could not figure out. Third call, original service guy who still could not get it to work properly so the same people they called for help each time said I had to use a VERY large heavy pot for it to work. I was not there. I heard this through my husband. So supposedly the same pot that didnt work before now does work on that burner and my husband was supposedly EDUCATED about the proper pan size to use for each burner. Interesting as my old induction Kenmore never had a problem, and I could use any size pan on any burner. Well when I got home I tried the large pot on the burner but the scale on the knob was completely off. As I turned the knob it does not start until I get to simmer and it boosts to a 6, then the next notch goes to 9. Then 8, then to 4!!! It is suppose to increase incrementally from 1 to 9! So I call back to tell them the problem and I am supposedly in service call time out, as they clearly dont believe the stove has anything wrong with it. I am very frustrated and really wish I had never purchased this appliance. Did I mention that the service techs rely on YouTube like videos to troubleshoot and repair, and also call their tech support.

I am following up on my last post on this appliance. I was promised a callback yesterday in regards to my freezer not working in my 7-month-old Samsung (4-door). I called today and was told by Alicia at Samsungs executive customer relations line that they will not honor my request for reimbursement for the food I lost. She said because the freezer started freezing again, there is nothing wrong with it and it doesnt need a service call. She said that if they sent someone to service it, they would have reimbursed me for the food. I told her to send someone as appliances are not self-healing and there has to be a problem for this to happen in the first place and I am afraid to put anything else in the freezer. She told me I must have pushed a button, such as the child lock button for this to have happened. I have never touched this panel. It is exactly as it was when it was installed. I also wonder why if the child lock button had been pushed, would all the food thaw out? She said they could do nothing for me. No service call, no reimbursement.

I purchased a Samsung washing machine and dryer and upon receipt of the appliances the washing machine would not power on so I had to have a service tech come out. Mind you this is brand new. Never ever operated so they had to repair the computer on the washing machine. I asked for a refund immediately or an exchange and they would not honor it so I was stuck with the product. Subsequently maybe a month or so later I had to have a repair on the washing machine drum. The plastic trim on the top that holds it in somehow became chewed up and in disrepair. They came out and repair that. Not much longer afterwards I had the same problem. They came out again and repair that. Weve had a little luck for a year or so but now were faced with the same exact problem again and theyre saying that were out of warranty. Mind you, this is the same exact reoccurring problem. Hopefully they will finally stand by their product and either replace it or give us a refund. My fingers are crossed but at this point I definitely dont recommend any Samsung products and Im sure that Ill never purchase any more myself.

My freezer of my new fridge thawed out after 1 month. We had to dispose of all its contents. Samsung gave me the ph.# of the service contractor but it took a wk. to have a look. It needs major work and will take 2-5 bus. days for parts. That means next week. Then was advised it could take 2 more weeks to come and install them. He also told us our fridge will stop working shortly. Perfect! We no fridge and Samsung said they have no control over making this some sort of priority.

I purchased a Samsung dishwasher 18 months ago. I have had issues almost since I purchased it. You turn it on and it runs about 15 seconds and then quits. I use to be able to start it three times and then it would run a complete cycle. Now it doesnt work at all. It cost over $600 and it was even purchased during Black Friday so it was a great deal, yeah right! Customer service is absolutely no help, all they offer to do is sell you an extended warranty. This is an ongoing issue, it should be a recall. Seems like this should have been fixed, I will never buy Samsung again. I also work at Home Depot so guess what... I will make sure I share my experience with customers, since Im in the appliance area. Karma...

We purchased the Samsung Electric Range Model NE595R0ABSR Oct. 2014. The convection fan in the oven stopped working. This also causes the oven temp. to drop. Contacted Samsung Consumer Support. I was told the item is out of warranty. They will not provide a part number or allow you to purchase the items to repair the issue. They do have preferred service companies aka sub-contractors. Samsung can not or will not provide an estimate on what the repair may cost. Im in my 40s and remember appliances of my parents and grandparents lasting 20 plus years. I will NEVER purchase or recommend ANY Samsung appliance!

Consumers should be aware of purchasing Samsung refrigerators as they do not last without extensive repair. Exactly at 2 yrs and 2 mos., freezer issues and ice maker issues developed some of which are still not functioning. Now our repair person has not been able to get a freezer part for weeks as it is out of stock and on back order. This is a $2200 purchase made 12/18/12, that is the worst appliance that I have ever purchased. I am now going to have to spend another $2000 plus to replace this *** in order to have a working appliance. Buyer aware notice from me to perspective purchasers.

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leons I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsungs customer service in the same category as their dishwasher. Im pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

My previous refrigerators lasted 15 years without one problem. This Samsung lasted less than 2 years before we had to pay for a new defrost timer. Now, less than another 2 years has past and it is broken again. We do not even live in a hot area! We live high in the mountains... what a piece of crap. Never buy Samsung refrigerators. They are junk. They should stick to TVs. My TV has been flawless for 10 years.

Even a small amount of research on Samsung dishwashers should send you screaming in horror at the thought of buying this product. Ive never written a negative product review until today, but I am compelled to warn anyone with money in his or her pocket and a hankering for a shiny new dishwasher to shop elsewhere. Just dont do it. You will be glad you didnt.This PoS I have has been a clunker from the beginning. The writing wore off the front panel in just months. It thumps when it runs. It has been down and broken more times than I can count, from input valve to water sensor to spray arms that wont stay on to fragile wheels to not draining, to not filling and worst of all, to the longest freaking dishwashing cycle I have ever seen while still not getting my dishes clean. Thank God I fix my own stuff, otherwise this $800 dishwasher would have cost me TRIPLE in repairs.It is a CONSTANT thorn in my side... constant. I have sworn off Samsung products of all kinds forever and weekly I remind my four young children to never ever ever ever buy a Samsung product. You would DO well to join them, for your sake.

Purchased our refrigerator May of 2013. The ice maker broke in 2014. Thank god that we had the extended warranty. We are currently on our second call to have it repaired.

Bought this dishwasher from Costco, 7 months ago and already its making grinding/whining noises. We bought it for our small office and run the dishwasher once a week/maybe twice. Samsung has said because its in an office they wont warranty it. This dishwasher gets way less work than my dishwasher at home (run almost every day). Do not buy Samsung!

Last year at the Black Friday sale I purchase the French door Samsung fridge and a Samsung dishwasher. Terrible experience. Fridge and dishwasher came defective. I paid warranty on both. After so much trouble they finally fixed my fridge, which would make this terrible noise, like an old car. Now, with the dishwasher for which I paid 700 dollars, came with a defective rail on one of the trays, and also the door is defective. Neither Lowes or Samsung have been able to help me. They said is nothing they can do. Even with the warranty. I havent been able to use my dishwasher and I still making payments on it. Never in my life I will buy or recommend Samsung products again. And not at Lowes either. They are the worst.

Within a few months of our 5-year warranty ending the french door style fridge started to freeze up in the back, causing the fan to stop working properly and the fridge to stop cooling. I found this news article in which they discovered that this is happening to thousands of other people, and Samsung refuses to do a recall. ** There is also a class-action law-suit regarding this matter.I contacted Samsung, and they refused to repair the fridge without me paying for the parts and labor out of my own pocket. I am appalled by them as a company and cannot believe that they would treat their customers so poorly. I will not ever purchase a Samsung product again. I also own a Samsung stove that had a faulty part that melted all the wiring in the back and, according to the technician who fixed it, could have burned my house down while we were sleeping.

FTQ307NWGX/XAC Kitchen Range - The range power board blew up with such force that the fuse totally disintegrated and it scored the top of the range. (see pictures) Their tech said that the range was unrepairable given that metal fragments went throughout the range and that it should not be plugged back in. After 4 weeks of delays and games here is a quote from them: Please be advised that the OOP (Office Of President), our exchange team is now outsourcing a replacement of an equivalent model. Sorry for any inconvenience in regards to the issue, but we are trying to expedite the solution. Feel free to email me if you have any questions.Since this email, they have backtracked and withdrawn their offer and decided instead to offer me a $475 refund as a courtesy. I keep trying to remind them that their range BLEW UP and their tech said with us unsafe and should not be plugged in. Before I knew what Had happened and while I was still using the right side of the stove, the stove burned a pot while it read H on the range. The element was off and look at the pictures for what it did. Little wonder that my wife is afraid of the range. I am angry that being elevated to the office of the president has done nothing but add in additional delays and inaction. I am 4 weeks and counting. I have lodged a BBB complaint and I will pursue this elsewhere. How can a company tell you it will replace your range and then go back on its own word?

The old saying that he/she cant even boil water is true for anyone with this range. Samsung NE594R0ABSR, SN J0ZI7DCF801481Z. Glass cracked while boiling on Fast Boil element. Then the fun started when trying to get warranty support from Lowes extended warranty plan. They had to send out tech to take pictures to determine if damage was caused by abuse. (over a week for this) Tech confirmed not from abuse or physical damage.Nearly four weeks after the event and several phone calls I finally achieved a resolution. On the final call I waited while they first called service tech, they said waiting on parts, no idea how long. Then Lowes called Samsung to get a ship date, and could not get an answer from SAMSUNG aka SamSUCKS in my view. So we agreed to a buyout and they are sending a check, so I am out only the cost of extended warranty and delivery, feel fortunate about this part. Now for the best part! They do not want the unit back, said to just throw it away! Done with SamSUCKS forever...

Updated on 08/02/2018: It has continually built up of ice, under the ice maker every 5/6 weeks. Have notice partially melted ice in the storage bucket, in which it jams the ice dispenser. Either I use a hair dryer to defrost or chip the sheet of ice off the ice maker. To free the ice out of the ice maker bucket I run warm water through it. Have updated the motherboard, and replaced the ice maker twice. With one new revision, that has a physical square rectangle water intake housing. None of these parts fixed my problems!Original review: I have a Samsung Refrigerator model RF263BEAESRAA purchased on 6/13. Ice seems to build up on bottom of ice maker & also around ice dispenser rod to the point in which itll freeze solid & will no longer dispense ice. Every week Im having to dump out semi-melted ice out of the ice jammed dispenser & ice thats build up thats located under the ice maker. Having replaced ice maker, motherboard, auger motor & fan assembly. Its still doing the same thing as far as ice building up.

The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!

My sister and I both bought this refrigerator for our new construction home in December 2015. Luckily hers hasnt done this. But 16 months later mine started making this loud noise coming from the upper back part of fridge. Its so loud. I Googled and found numerous people are having same problem. Ive tried the blow dryer. Didnt work. Tried defrosting only to return 1 week later. I sure dont want to start taking apart, nor should I have to. This fridge is heavy. Our washers were both recalled, in which only partial cost reimbursed. Now I am frustrated because feel no one should have issues with any product, especially after only 16 months. What am I suppose to do now. I thought Samsung would be a super brand. Now I hate it. What is being done about this company selling crap products. Ill go American from now on.

I bought this piece of crap dishwasher a year and half ago from Home Depot and it has been total garbage, does not dry dishes and poorly cleans them and worse of all it leaks from the front door which I cant seem to stop. I would love to have my money back but thats not gonna happen so good bye to Samsung products FOREVER!

2 years ago my refrigerator went out on a Friday night. Because I needed a fridge right away, I ended up buying a Stainless Steel Samsung, French door with bottom freezer at Home Depot. It was the worst decision I have ever made. In the summer I have to buy ice because it does make enough. The handle on the freezer broke and to fix it, it would cost 600$ because they would have to replace the entire door. Then the cheap plastic pull out drawers cracked. Now the freezer has stopped working. I will probably end up having to buy another new refrigerator.

Samsung microwave (SMH8165W), manufactured in July 2010, SE code - After a little over a years use, this microwave no longer works. SE code just started beeping and flashing on the display without even being used. Unplugged and re-plugged, this did not correct the problem. This was purchased new and professionally installed. I will never buy another Samsung microwave.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

Overall Refrigerator and freezer performs well. However recently I have noticed that on Occasion door doesn’t close completely and the strip around the door doesn’t appear To be functioning as it should. I will be calling to report this issue and seeing what can be done.To my understanding the warranty is still in effect.

Never expected a dishwasher to be so quiet. First time we turned it on, I actually had to get down on my hands and knees so I could hear it running! Works great! Also has a very large wash area, which allows us to wash Thanksgiving meal for eight in one wash!

Bought French Door refrigerator (RF263AEBP) in 2011 from Lowes. Bought the 4 year extended warranty. In September 2013 the fridge coil froze. Tech came out and replaced fan and shroud. Now 2014 it is freezing again. Search reveals it is a common and known problem by Samsung and they have not fixed even after class action in 2010. They have not come out with a permanent fix. They should do a recall. My extended warranty runs out next year a month before this will probably happen again.

Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less than 2 years ago. Water accumulated in the vegetable and fruit bins. A repairman came and fixed the problem. One month later, it happened again. A repairman came and fixed it, but said he couldnt say that it wouldnt happen again. Freezing occurs and clogs the water from making ice, therefore backing up and coming into the bins. Less than 2 weeks later, it happened again. Samsung says that the repairman has to state that it cannot be repaired for them to take another course of action. I searched online and found this to be a problem with many. I am considering a class action suit. Please advise.

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

I purchased a new Samsung refrigerator from Lowes about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowes was of no help. What are my options?

I have a brand new Samsung dishwasher and it is disappointing to say the least. I had a Bosch 10 years ago that was better. Even though I select Hi Temp Wash the water is lukewarm. It is noisy but nothing gets done in cold water. Very very disappointed. Will never buy another Samsung. My washer does the same thing! Use some hot water! I put pails of hot water into my machine.

We purchased a Model DW80J3020US Dishwasher from Lowes December 30, 2015. This dishwasher did not clean the dishes as well as our old Kenmore which was 11 years old. On May 8, 2016 the dishwasher quit working completely (no power on light). I telephoned Samsung support and was advised that a local repair shop would contact us within 24 - 48 hrs. We did not receive any contact and when I called Samsung back on May 11, 2016 they informed me that a company known as Precision Television at 800 603-2433 would set an appointment for repair. I phoned Precision Television and they informed me that they DID NOT SERVICE SAMSUNG DISHWASHERS. I telephoned Samsung again and was told that Precision Television (aka Precision Services) was the company that was going to service our dishwasher. Another contact to Precision Television proved useless and they again informed me that they had no technician for service calls and did not service Samsung dishwashers! Two more calls to Samsung (the last call was May 13, 2016) resulted in the representative telling me that another repair service, Lehmans Appliance would take care of the service. It has been 5 days since the service order was referred to Lehmans Appliance and they have not called me and have not answered 6 messages that I left. I have to assume that Samsung does not honor their warranty.

Purchased from Best Buy in 2016. Never been entirely happy. Water leaks down door from water dispenser and ice maker freezes up constantly. After googling, see this is a known issue with this product.

We have had this Samsung electric range for a year and a half (so outside of warranty, of course!) and when heating oven, there is a strong electrical burning smell coming from behind the unit. It doesnt happen if only using stove. Samsung have offered no solution except for ME to pay THEIR repair service $99 for house call, $50 for diagnostic and then pay hourly rate for labor and parts. They offered to pay for parts, but I dont want anything more to do with Samsung products. They are terrible. I wonder if it is even fixable.

The 2 stars are given because they are beautiful BUT we did a complete kitchen remodel in 2018 and nothing is holding up. We spent over $5000 on a SmartHub fridge that wont make ice properly and freezes up every month or so, $400 on a microwave that broke 5 months ago, over $5000 on a double oven that wont hold its temp properly and now we have to pay fo fix the washing machine that we spent almost $2000 on. We spent well over 15,000 to have matching smart appliances that well end up having to replace within the next few years. Nothing has connected properly to the smart hub. SAVE YOUR MONEY.

I purchased Samsung Chef Collection refrigerator around Nov/Dec of 2014. Best looking refrigerator at the time. Paid over $4000. Well, I must say, it does look good, but where is the bases of the GOOD REFRIGERATOR? I wonder. Reason being is that, the ICE MAKER has been giving me problem about 9 months into use. Ice would not come out, so I tried to pull the ice basket off. It was stuck and could not remove it. Called warranty service, then it was close to being expired. Tech came and fixed it, then month later it was doing it again. Seems to me that when ice is being produced, the water splashes along the wall and it freezes the mechanism around it. When tech came, he had to turn off the refrigerator and use the steamer to melt around it. Another problem that I am experience is when ICE is being dispensed, only CRUSHED ICE will come out. So, I guess entire ICE MACHINE is just a JUNK after all. I would not recommend you getting this unit. I should have listen to the sales person, because, he did say, Samsung has weak ICE Machine, but didnt warn me enough. (He should have said, ICE MACHINE is a some Piece of **.) I hope they will do recall on this unit or replace it at no cost. Better yet, they better come out with better ICE MACHINE Technology that will simply produce ICE.

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

The microwaves fan has come on by itself, and 7 seconds appears on the microwave as well. This is a top of the line microwave (Model # ME21K701DS). After reading some of the reviews, I spoke with Samsung. Samsung will not fix the issue since it was no longer under warranty. No recalls on this microwave issue. The microwave was purchased, November 2016 - this should not be happening. Yet this appears to be happening to many other Samsung customers. This appears to be a malfunction - is there anything that Samsung will do?

I purchased a Samsung dishwasher serial # DW80F600UTW at Home Depot in October 2013. The machine worked well until May 2015 when it began flashing an Error Code- smart auto +heavy=overfill. I contacted an approved service provider who contacted Samsung Technical Support and was informed that: a) There was a bulletin on that model regarding overfill issues. b) Three parts were required to resolve the issue. c) These parts would cost over $400. The repair technician advised me that this was a manufacturing problem and that I, as a consumer, should not have to pay the bill to have the problem repaired. I contacted Samsung and spoke with a customer service representative who referred me to the Executive Customer Relations Department who informed me that Samsung is not willing to provide the necessary parts to resolve the error code.I am not satisfied with this response. I purchased a machine that requires the parts mentioned above to work properly. I am sure it is not Samsungs policy to create machines worth several hundred dollars to only work for one year. This is not a problem created through customer use, misuse, or abuse; it is a problem created through faulty manufacturing. I am willing to pay the labor to have the machine repaired but I believe it is Samsungs responsibility to provide the necessary parts.

I purchased a Samsung fridge/freezer from currys store wednesbury, Birmingham on the 2/7/2011, it was delivered on the 9/7/2011 the freezer door has a hole in it there is a crack in the door and the plastic is bubbled I have phone the customer services three times regarding this matter the 3rd person i spoke to Richard Coyne stated that there was no record of my telephone calls on the 23/7/2011 or the 24/7/2011, he claimed that someone will contact me within 24hrs that was on the 25/7/2011 and i am still waiting the service is appauling, as within my rights i want a replacement or a full refund asap

We replaced all of our appliances with Samsung at the same time, this Fridge is the biggest pile of trash, ice maker never works, the cooling coils in the back freeze up, the compressor rattles, and it make Whooing sounds like an owl. When it had a “warranty” even that was a joke, there was always an excuse as to why it was “normal” or a “fix wasn’t available”. Needless to say, and it’s not like they care about one customer anyway, I would never buy this brand again or any brand associated with it.

I bought a $400+ microwave last year from Lowes and now it doesnt work. Im positive that the magnetron has become defective. I called Samsung, who passed me off to a repair center, that now tells me I have to have the bill of sale in order to get it fixed. Are you kidding me? Its installed in my house and they want a receipt. I paid cash for it. I dont have the receipt. They said I that didnt register it so they cant help. Thats the way to get out of a warranty.

We just bought new Samsung appliances from Nebraska Furniture Mart. Weve had them for 1 month. Last week, the fan on the microwave started coming on by itself. After reading these reviews, I dont even want these appliances. SMSGA-ME18H704SFS/AA-Otr Micro 1.8 Cu.

We purchased our Samsung refrigerator 4 years ago as new homeowners. Towards the beginning of July this year, we started having issues with the freezer not keeping things frozen - ice cream melting, meat thawing, etc. After trying the recommendations in the manual and unplugging it to reset it per Samsung, it seemed like our problem was fixed... for about a week. So I called Samsung again. On July 21, a technician from one of their service centers, MidAmerica, came out and discovered our sealed refrigeration system was leaking (evaporator & compressor - attached is a picture of the evaporator; all the coils are supposed to be covered in ice and only the top one of ours is due to the loss of coolant)... he also informed us that the sealed refrigeration system was still under warranty (5 year warranty stated in manual). However, he couldnt fix it because he supposedly just moved to our state and didnt have the insurance/licensure to carry the parts... a little fishy, but he said we should be able to call Samsung and they will find a trained technician to fix it. Turns out - Samsung has no trained technicians for sealed refrigeration systems in our area, so they told us to find our own and they will reimburse us but only if the technician we found diagnosed the same problem... okay? So we call Mr. Appliance and they were fantastic! They came out on 7/30. They diagnosed the SAME problem but stated it would be over $2000 to fix it. They also informed us it was probably only a matter of time until our fresh food side stopped keeping things cool too. We were shocked. The refrigerator did not even cost that much to begin with and we also dont have $2000 lying around. So I contact Samsung again, spoke with a girl named Brady. I offered to email her the quote as well as our proof of purchase to show that it seemed ridiculous that we were going to repair a refrigerator under a manufacturers warranty for more than it was worth when we bought it. She put me on hold for a brief moment and came back to say we just needed to pay it and Samsung would reimburse us (mind you, there has never been anything in writing stating they would reimburse us... theyre expecting us to just go on their word). Refused to let me email the quote to them and also refused to let me speak to a supervisor about the issue. She stated a supervisor would email me... which never happened. In the meantime, we called Mr. Appliance about ordering the parts and they stated it would probably take over a month to get the compressor from Samsung... so my fiance calls Samsung to inform them of this. In our minds, it should not take a month (possibly longer) to get a warranty issue fixed! Asks to speak to a supervisor, on the phone for over an hour and talks to three separate people who are not supervisors and just keep saying its their policy to have us pay this exorbitant amount of money and expect them to reimburse us. We suggested that they just replace the refrigerator - they keep indirectly saying they will find a way to get the issue resolved. They say a supervisor will call us back in 24-48 hours... we wait 3 business days and havent heard anything, so I call them on 8/6. I spoke with Michael, who was very nice and genuinely seemed shocked that it was taking this long to get this fixed. He actually wanted me to email him the receipts and proof of purchase unlike Brady and stated they would be calling Mr. Appliance since they were the only people who said they could truly fix it. We were relieved. This was short-lived however because the next day they assign our ticket to MidAmerica AGAIN and some other local company (J&D) who had already told us they dont have someone trained in sealed refrigeration systems. By this time, I am irate. I call again and tell them to refer to the images of the receipts I sent, associated with the ticket number from my phone call on 8/6 with Michael. Gregory tells me there are no images with that ticket number. I felt like I was going crazy! These people are ridiculous. They are like robots every time you call - there is no history of ongoing issues, they close ticket numbers before the problem is resolved and just open a new one every time. They give you the run-around and obviously no one truly cares about resolving your problem. I submitted the images again and am still waiting on another phone call. If this product wasnt still under a manufacturers warranty, I wouldve been done weeks ago. It has affected our quality of life from the stress and time weve put into this and weve spent more money than anticipated on going out to eat and frequent grocery trips for fresh food. I feel defeated. I wish there was a no star option. It is somewhat comforting to see that so many other people have had issues with their Samsung refrigerators, as well as their customer service department, but also so unfortunate. I would NOT recommend any of their products to anyone at this point. I would never want anyone else to go through this like we have. Please consider this review (I know its long - sorry! ), as well as all the others, before purchasing a Samsung product.

We bought a Samsung RF261BEAEBC refrigerator in February of 2013. In early November of 2013 the water dispenser cover broke. I was directed to Samsungs customer service number by the retailer and was told by Samsung that the warranty was from the date of manufacture and not from the consumer purchase date. I was floored and asked to talk to a supervisor. After being on the phone for over 45 minutes, they finally agreed to send a technician to replace the part (it snaps on and off - they could have just put one in the mail).

I bought a house with Samsung appliances and and wish I had asked for new ones from a different brand. Pure junk. The stove burners didnt work properly, the oven heat varied all over the oven when baking. The fridge door drawers all cracked and cost too much to bother replacing. The door flap was broke and fridge didnt cool properly. Food spoiled. Now for the junk of a washer that would take half a day to do a load of wash because when it would go to the spin mode, it would unbalance and kick out only to take another twenty mins to finish or do it again and back to twenty mins again. I would recommend to not buy these from this company. They need to stick to cellphones. By the way, the house was seven years old and the dryer was a different make, assuming it died already. Costly replacing all of this because they make crap.

I bought a Samsung refrigerator 18 months ago and it consistently has the same problem. The freezer and the fridge stopping cooling frequently and the food goes bad. Tried my best to have my fridge replaced after numerous service tickets. Until now, still the same problem and still no replacement or repaired fridge. I just bought a new fridge of a different brand. Never in my life experienced a fridge refuse to cool. Sad...

We bought all new kitchen appliances (4) from Home Depot and they were delivered Feb. 2014 to our winter home in Florida. The dishwasher has been used under a couple of dozen times (only 2 of us) as we did not use the place much since then due to our schedules. Arrived in Florida this week and first time we tried, it failed. We got the HEAVY & the Smart Auto indications on it and nothing worked. Searching online we find that this issue is well-known and well-reported by a lot of folks and reading their comments makes us regret buying anything from Samsung. Contacting Samsung was beyond ridiculous.Justin ** | Samsung Electronics America | Social Media Support & Executive Customer Relations made these comments: ...there is no known issues with this particular model. Despite all sorts of homeowners and technical people knowing all about it? Really? And also, ...we would be unable to offer any accommodations. Nothing? That is all you got to say and all you wish to do? Really?I even sent this guy links to various review sites all describing their exact same pain and you are totally unaware? Really? Perhaps lift your head out of the sand might help? We could pay to fix it as some have, but as so many stated the repairs failed again and in some case again & again I feel the best action is to throw Samsung in the garbage pile where they belong and purchase a better and more reliable dishwasher. And now I fear the future as the range, the fridge and the microwave are also Samsung appliances. Why oh why did I buy Samsung? ARGH!!!

Our new puppy likes to counter surf and has turned on the knobs several times but even before that we have done it ourselves by bumping into them. The most recent time caused a small fire. I am very upset. There are Zero safety devices that will fit this design knob. My only option is to remove the knobs when not cooking and its hard to get the whole family to comply with that. This product (Slide in electric range model NE58F9500SS) should be recalled. I cant believe there have been so many reports of this and there is no fix and Samsung has done nothing.