It absolutely amazes me that SAMSUNG thinks it is okay for a 4 year old microwave to come on anytime the door is opened. Anyone else see a problem that this is dangerous to our children whom did not realize it was not working properly, so they stuck their hand in the microwave to lay the food on the turntable - all the while the microwave was operating - WITH THE DOOR OPEN??? I have a ticket number, a chat ID number and 2 phone calls from ** from their escalation team. Each of these encounters with their support team showed no concerns nor did they think they were responsible or liable for anything, they will NOT fix my microwave. So, for now I am using my 15 year old Sharp microwave in my garage. I replaced the keypad after 2 years because if you boiled anything on the right side of your stove the vent is not adequate enough nor is the keypad waterproofed so the condensation gets in and shorts it out. The repairman informed me Samsung had since figured this out on the next years model and corrected it, but did they repair my keypad? NO! I suppose I shouldve known better than to think they would care that my microwave comes on as soon as anyone opens the door, they were not concerned in the least! Guess my new 60 inch TV will be a Panasonic, that definitely changed my mind.

I bought a Samsung RF28HMEDBSR French door refrigerator 12/11/15 and it is not working correctly. I called an authorized repairman and they have replaced the ice maker, ice bin, auger for ice maker, some kind of filter on the back and it is still the same. They now say I need 2 defroster 1 for the top and 1 for the freezer. I have already spent a lot of money on this sorry refrigerator. The ice maker is still freezing up, dripping water and not keeping proper temperature. I am very unhappy with all this on a 1 1/2 year old refrigerator. My repairman wont even answer my calls now.

Purchased a French door black stainless refrigerator from Home Depot in 2016. Paid about $4000 for it. The ice maker never really worked well. It leaked constantly causing calcium buildup on the catch tray. Wasn’t too long after that it began to mold around the seal. Eventually it froze up and wouldn’t make ice. I called and it was 2 weeks after year warranty expires. They offered a one time extension. The ice maker was replaced then not even 6 months later I’m having the same issue. I called to complain and was treated poorly. Told they already gave me an extension and asked how long did we expect them to be responsible for my refrigerator, 20 yrs? With sarcasm. Should have bought the LG. Will never buy ANY Samsung products again!

Great stove but igniter does act up. Google search reveals it as a common problem on this model. Outside of the igniter issue probably needing to be changed eventually and should have been a recall, it works and looks good.

I installed a Samsung refrigerator 15 months ago and now it keeps flipping into demo mode. The freezer seems to work but not the main Customer Service said they cant extend my warranty to cover this one issue because it has been out of warranty for too long. Seriously, 3 months for a $2400.00 refrigerator. Of course, I am going to pay to have it repaired. I advise anyone considering a Samsung fridge not to or pay for the extended warranty.

I remodeled my kitchen and bought all new appliances for continuity. Samsung had a special going on with interest free purchase so bought their refrigerator, dishwasher and microwave. I am having difficulties with their dishwasher and refrigerator. Lets talk about the dishwasher first (model number DW80J3020US). This dishwasher does not work well at all. I pre-rinse before I load and yet it does not wash dishes clean unless on heavy wash with sanitize option. Even then, sometimes the dishes are not clean. I called Samsung customer service and we did some troubleshooting over the phone. That did not work, so she sent someone to look at the dishwasher. The repair man came. He was super rude and short, he turned it on then turned it off and said nothing is wrong with the dishwasher. I need to buy a different dish washing soap. I told him that the soap would not cause the dishes to have black particles on the dishes also that I pre-rinse. He stated that Samsung only recommends the use of one type of soap. Then he told me that if I call to waste his time again then there would be a charge.My refrigerator (model number RF23HCEDBSR/AA) is only one year old and the ice maker is not working. I called Samsung and the customer service rep. stated that I need adjust the leveling of the fridge and check that my water supply is enough to the fridge. She claimed that the front of the fridge must be higher than the back. I did as she told me yet. NO ICE and the water trickles out. I told her this and she insisted that it is my fault. I asked her to send someone out and she said I would be charged. I WOULD NEVER recommend any of Samsungs products to anyone.

Samsung is the WORST. Dont ever buy one, if you see someone considering samsung tell them dont. Let our voices be heard... Thank you.... Any fridge would be better than samsung.

I was warned not to buy a Samsung refrigerator. Unfortunately I did not listen. The ice maker never worked that well from the day we bought it, but now 2 years new and it only giving us 5- 10 cubes a day. We were led to believe that we had a 10 year warranty just to find out the ice maker only has a one year.

We purchased the Samsung 24 Stormwash dishwasher in August 2020. After the first time I ran a full cycle, I got an error code OC. I looked it up and the manual said to contact the manufacturer. I tried using another cycle to see if that would work, it didnt. So I tried several other cycles and it finally completed a cycle. But I immediately noticed it didnt wash the dishes at all. Dishes that didnt even have grease on them before, were greasy with debris on it. Mind you, I rinse the majority of the dishes before putting them in the dishwasher.So I called Home Depot to tell them it wasnt working and they informed me at that moment that it was purchased from the manufacturer so I would have to contact them. Soooo, I called them and I have had the run around from the very beginning. They arranged with a local company to send a tech out to look at it. That is whole story in itself (and not a good one). He FINALLY came out, said it needed a part, ordered it and came back to install it a week later. After he left, I tried a cycle and it worked. And then I ran another cycle and it barely got about 2 to 5 minutes into the cycle and it stopped. I called Samsung again, and after speaking to the lady (a rather rude lady at that), she finally escalated it for me to get a refund or replacement because they couldnt get in contact with the company that supposedly fixed my unit. They were supposed to call me back within 24 to 48 hours. A WEEK later, I called them because I never got a phone call back and they had the nerve to tell me I didnt qualify for a replacement or refund. They sent a defective unit that cost $1052.85 and now I have to jump through hoops just to get the unit fixed. The rep has been rude and dismissive. The unit is horrible! DO NOT BUY FROM THEM. We have everything else Samsung, but we will NEVER buy from them again!

We purchased a top of the line Samsung Dishwasher Model DW80H995OU5/AA. After less than two days of use, it would no longer complete a wash cycle and the door would not stay closed. Upon further inspection we also discover the rear panel of the cabinet was severely bent. After a call to the local dealer, he called back the next day reporting that Samsung would not let him service the machine, but only a Samsung Service Center. Samsung wanted two business days to contact the center to set the appointment. After some discussion they agreed to contact the Local Authorized Service Center (Remedy Appliance Service and Repair) while I was on the line. The Samsung Customer rep. disconnected the line without the connection. I tracked the Authorized Service Center down and offered to pay them to look at the machine. An Authorized Service Representative looked at the machine, determined it was not repairable. He took pictures and told us Samsung would call in one to two business days. They did not. I called Samsung, talking to several service representatives. My request was to remove the machine and return my money, as the machine worked less than 24 hours. The washer cost $1,600. I have now been on the phone with four customer service representatives including executive customer service. I have been told after further extensive processing, I might have my money returned in 14 to 21 days, however the process they describe is about four days, requiring further extensive time on our part. Just horrible service.

RF266AEPN/XAA - Purchased 8-2012. Pbm began July 2014. The fan made a loud racket. Sears was great. Repairman said it was due to fan hitting against ice built up on drain tubes caused by putting hot food in refrig (steam turned to ice). Food safety requires hot foods must be refrigerated! I now have to defrost my refrig & freezer for 2 days to install a $200 kit to prevent this from happening again... It should have never happened in the first place. What an inconvenience.While Samsung denies having a problem, they conveniently have a repair kit specifically designed for the Non Problem. It is a beautiful and functional refrigerator but I am disgusted with Samsung. If make a mistake, admit it, fix it and people will respect you. Samsung responsibility is to reimburse everyone for the kit and the cost of installation.

Our Samsung electric range has been a good product so far, we have had it in use for about 6 months. The range cooktop heats quickly and evenly. It responds to control changes rapidly. It is very easy to clean if you follow Samsungs directions. We think the oven takes a little long to reach temp when starting it, but baked well once it does.

I own a $3000+ refrigerator of Samsung RF 4287HARS which is a French door with a middle drawer. It is 4 years old & already has had a thousand dollars of repair, of course, not under warranty. Samsung does not deliver repair parts timely up to 2 weeks or more - always on back order. THEY WILL NOT RESPOND TO COMPLAINTS... Absolutely, the worse company to deal with. Do not buy their products. Already on the 3rd motherboard.

I love how the triple-layered metal interior keeps food really chilled. The four-door version is great because we keep the lower right side set to chill rather than freeze to keep our sodas and other drinks at a great cold but not frozen temperature.

Known Design Flaw With Kevla Icemaker. Just like thousands my french door model has an icemaker that freezes up and stops making ice. Also loud noises. Have had 2 repairs but they just melted the ice so it freezes every 2 to 4 weeks. Shame on Samsung for not doing a recall. Its a very well known issue; the fan gets hot, melts the ice then it freezes back up again. Theyve even published repair instructions for their techs but Ive had two here and they assure me its fixed. Im disabled and cant stand long.... Simply dont have the energy to stand for hours trying to remove the frost build up. Never again Samsung...Id pay another company triple before another purchase.

According to info we found on YouTube the error code is caused by steam corroding the keypad panel. We cant find anything on Samsung website to help us. The website is not user friendly and there is nothing mentioned about how to fix the error even though there are over 200 complaints. How can you make an over-the-range microwave and not expect steam? No more Samsung for us.

Bought this refrigerator (RFG237) a year and a half ago. Had to replace an electronic component within the first 6 months, it was not cooling the frig part, but it was covered under warranty, no cost. Now the back of the frig is frozen, the interior shell is cracked and melted. I have to have the cover replace, the crack filled with something, and a thermostat replaced. Of course its out of warranty and will cost me $250 to fix. This has the making of a real lemon. I called Samsung and they gave me a run around. I will never buy another product of any kind from this company and I will tell all my friends of my experience.

I have the bottom freezer, split door fridge model. I bought it solely because the GE Profile I had for over 10 years finally needed replacement (due to some cosmetic damage - no issues involving its functioning) and the Samsung was literally the only model that would fit into the custom space in my kitchen. Within the first months I noticed a lot of water pooling in the bottom below the crisper drawers and then in the crispers themselves. I stopped using them all together and then about a month after the 1 year mark (when the warranty ran out), the left door stopped closing appropriately. In fact, the only way to close it is to manually manipulate the fold and then close the opposite door. I finally got a service appointment, took a day off from work to wait and was told that the part has to be ordered and it will cost me $320!!! What an absolute piece of garbage.

We had the first one go out last year right before thanksgiving. Samsung sent out A&E local service tech. He was rude to my wife and told her to unplug the unit. We lost all our food - they dont care. But a manager at the local Lowes exchanged mine for a new one. Now same thing, seven months later same thing, this time the service tech said he knew what was wrong as he walked into our house said that it was a design flaw and it happens to all of them. Now were going on three weeks with four kids without a fridge. I spent 2 hours on the phone with a representative and he was even laughing at me a couple of times. Ice will build up and the blower fan is grinding the ice causing the cord to get hot will burn you when you unplug it. Afraid it will catch fire but they still just laughed. Please dont buy from Samsung. They have no customer care at all.

We have had the Samsung dishwasher about 4 years and this is the 4th time we have had the same trouble. The machine comes on and then you can hear the water going to the washer and then you hear it pumping out. Then the lights come on indicating low water level. According to the owner manual the first it happen it was still in warranty. The repairman came out and replaces a sensor box on the side of the washer. The second time it happen about a year later my husband took the sensor box off and replaced it. It wasnt under warranty. We cant afford to call the repairman. The last time I took everything from the washer and ran a couple cups of vinegar through a cycle and it has worked fine until this time I tried to run the washer again with vinegar but it didnt work. I will never get another Samsung appliance again. We also have a refrigerator that has some problems but thank the Good Lord it still works. The model # for the dishwasher is DMT 400RHSAAX. SN is A3JAG9MZ A03217D. We bought the dishwasher at Sears in Shelby NC.

Samsung is absolutely the worst company I have ever dealt with. The runaround is not unusual but outright lies which they refer to as misinformation. They offered me a store credit and went so far as to give me a number to fax my sales receipt to in order to facilitate said credit and later told me they dont even do store credits!!! Bought the dishwasher in 7/2017. Have had 3 repairs in 10 months and even when its working it does a terrible job and I want it removed and a refund. They absolutely refused despite repeated phone calls even up to someone at the office of the president who gave me the same line. NO REFUNDS, exchange only. No thank you. Absolutely disgusted with this company.

The good part of this fridge is it looks very nice but. I love the design inside. If you buy this make sure you take the 5 year warranty. You will need it. I bought this fridge 2/17 to replace a Kenmore I had for 20 years. The ice maker froze you all the time, right from the beginning. I had to get a hair dryer to melt the ice build up. In 11/19 the circulating fan started making noise for about a week then finally stopped. I lost all the food that I had. I called where I had warranty and they said fan went out and had to order a new one which took a week, now Im without a fridge. I got it repaid and thought things happen, no problem.Now 4/20, 4 months later same problem. The fan went out again.. Im 71 years old I had 3 weeks of food in the fridge I had delivered because of Covid 19 virus. I lost $250.00 worth of food. I cant go out because of quarantine. I have no way of keep anything cold.. I called where I have warranty. They came out next day and had to order the part. Its been 10 days and still no part and no fridge and no food!!!I went online just to see if maybe there was a recall on this fridge and found out there is a class action suit against Samsung for this exact unit.. I called Samsung and explained the problem. Not sure what to do. I called W.A.M.G channel 6 news to the reporter that did a story about this unit on 11/19 and how it was plagued with problems.. They want to come out to interview me and do a story on this fridge but with Covid-19 they cant at this time and told me to call Samsung. At this time Samsung has done nothing. Im still without a fridge and food. On Social Security, 71 years old and totally frustrated with this unit.. I would not recommend this fridge. Buy another brand.

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

Model # RF26J7500SR, French Door with external water/ice maker. This was delivered 2.5 years ago. The ice maker continually jams... Ive had at least 5 Samsung repair guys out and they try to fix it, but in a few weeks its back to being jammed and dripping. Im now fighting with Home Depots warranty company to get it replaced or fully refunded!!! A royal pain in the derriere!

The refrigerator side does not stay cold. Ive had technicians come to the house three times. Ive been told that Samsung has flaws in the design that cause critical areas to freeze up. Once frozen, you have to turn off the refrigerator for a few days to let it de-thaw, then turn it back on again. If that were not enough, because the outlet for the defrost water becomes frozen, you have to chip ice out of the bottom every few weeks. Do not buy Samsung!

I am writing this letter to inform Samsung and Home Depot of a very real problem that my family and I have with one of your products. We bought a refrigerator on November of 2017 from Home Depot. Very good looking fridge. The sales personnel talked up a very good advertise for it and it was priced very good. Also we were told by Home Depot that it had a 2 year warranty. We didnt think anything about extending a warranty due to the Samsung name being strong in our household. Samsung phones to Tvs and computer monitors. Until March of this year 2019 hit. We noticed the bottom portion where the freezer is starting to ice up. Lots of ice crystals forming all over the food. We thought, well maybe its because we are running the swamp cooler and the humidity is entering the fridge when we open it. Never gave it a thought that less than a year and a half later that something would be wrong with our brand new fridge. Boy were we wrong! A month later, my wife came home and everything in the fridge had melted and spoiled! We checked the temperature on the door display and it displayed the right temperature. Or should I say, the temperature it was supposed to be at. After panicking and trying to salvage whatever food was left by moving it to our garage fridge, we decided to browse the internet for answers. And boy did we find a ton of them with these model types. Apparently this model has an issue which you Samsung will not acknowledge! So after read the instruction of the hundreds of people with the same problem, we reset the fridge and its display came back with the true temperature reading. The fridge is usually set at 0 for freezer and 36 for the fridge. It came back at 57 for the freezer and 71 for the fridge. Big difference after the reset. So obviously now, the fridge kicks back on and starts to cool. So this now happens about once or twice a week. We have to unplug the fridge every 2 to 3 days just to make sure the on board computer gets the right reading and clears the glitch this fridge has. And almost every time we do reset it, the temperature is off by 5 to 10 degrees. We are obviously frustrated. But thats not the worst part. We call Samsung to get someone to repair the fridge because as we were told It has a 2 year warranty and we were told that, No, your model has only 1 year warranty. We were shocked! Not only by that but by when we told Samsung that we were told by Home Depot that it supposedly had a 2 year warranty, that Samsung actually came back with, Oh sorry, we changed it this year. How can you sell an item, tell the customer it comes with 2 year warranty, not only did Home Depot say it, but when you google Samsung refrigerator warranty, it also says 2 years. Then when one breaks, back out of it completely and say Our bad, its one year now. We have 2 kids, we are not rich in any way. We work very hard and try our best to do everything we can for our family. We mustard up the finances to buy this fridge. Not only did we buy the fridge, we also bought a Samsung dishwasher for a matching set. And now we sit here with a fridge we cant use. We lost 300 dollars worth of food and have a $2,000.00 dollar piece of furniture in the kitchen now. After arguing with Samsung for hours which by the way were very rude on the phone, they did us a favor by sending a tech out free of charge to look at it. The guy came out, dusted off the back and cleaned the front grill at the bottom and said theres nothing wrong with it and that there was nothing that he could do. Didnt do any testing on it at all! He actually said its probably our fault for by not monthly cleaning the back of it? Are you serious.? Our Kenmore in the garage has been running for 21 years non stop. And Samsung wants to blame us because there was some dust on the back of the fridge? Wow Samsung, you really know how to stand behind your products. This has set our family back bad financially. We have to use our old fridge in the garage now which is smaller and doesnt accommodate our now growing family, which is the reason we upgraded. Or should I say downgraded. We lost a lot of food. My son has allergies so we have to buy the expensive gluten free food for him. We are still paying on the fridge that you wont repair because of a warranty you lied about. Or that you said changed the next year after our purchase. The ice maker in the fridge is another story. Doesnt work, has to be cleared everyday or it wont make ice. All this in less than 2 years of owning it. I will not let this go. I will write, paste and pass this story anyway I can. This is not right for you to sell a product and walk away from a known problem with these model refrigerators. We cannot afford to buy another one and we cringe at the payment due from Home Depot every month. This is not customer service! This is you ripping a family off from their dreams of having a nice home to raise their kids up in and having the tools to do it with. Thanks for crushing that Samsung and Home Depot. Shawn **

We bought the 345 Ltr RT 35 refrigerator in May 2010 in Aurangabad, Maharashtra, India. It was working well till May 2015. After which the lower door was not getting closed properly and defrost was not functional. After noting the problem, it was reported to the concerned authority and customer care number provided by Samsung in month of June. We were told to change the position, restart the refrigerator, which did not help. After persistent problem, it was again reported to customer care on 19th Sept. Again the executive told us to lift the lower door, but nobody visited our place. After repeated complaints, one of the technical person came to our place, changed the IC and told us that Your defrosting problem is solved, but door problem cannot be solved as the refrigerator purchase date is more than 5 years old.After pursuing the problem with customer care, we were told that the parts are not available and nothing can be done as company has stopped the production of said model. We have made several calls to customer care but the only answer we could get was, Sorry, we dont have the parts. Had it been before 5 years of date of purchase, we would have got the parts and not now after 5 years and 1 month; and now another version has come up from local dealer saying, It was the last piece of the lot. It was not told to us during purchase and now we are facing problems with the refrigerator, which are still unsolved and may not get solved considering the answers we are getting from customer care. Pathetic way of solving problems for a common man, who may have to put large part of his fortune into buying another refrigerator, which wont be Samsung anymore.

I bought a Samsung RF266 refrigerator about 4 years ago. It regularly ices in the back and then needs to be taken apart and defrosted. In addition, it leaks water under the crisper drawers. There are many complaints online about this problem and yet the company has done nothing to resolve it. The refrigerator is more trouble than it is worth. I have finally given up and will be replacing this refrigerator after only 4-5 years. I will NEVER buy another Samsung appliance!

I purchase this Samsung refrigerator three years ago. It’s been very noisy from day and recently it started leaking water and iced up even though its a frost free fridge. It not cooling food properly and it stop working altogether six days ago. I now have to purchase a new refrigerator. I will never been buying any Samsung appliances again. I feel totally ripped off.

SAMSUNG REFRIGERATOR MODEL# RF23J9011SR/AA - We purchased 3 years ago. Has similar freezer problems as stated in other reviews. The counter depth style of this unit is what we required. The icemaker freezes up. The technician came out and proceeded to use steam to fix the problem. It froze up again within a few days. We are very disappointed with the poor quality of this expensive unit in our kitchen. Fortunately we kept our KitchenAid side by side which continues to surpass the quality of the Samsung product. We get perfect ice cubes dispensed from our KitchenAid. We will be looking forward to our next KitchenAid refrigerator with a properly operating ice dispenser.

We made the ultimate mistake by purchasing this Samsung Storm Wash dishwasher. The dishwasher smells and constantly traps mold in the dishwasher & on the dishes. After less than 1 year the dishwasher hardly cleans at all, the glasses look worse after being washed in dishwasher than before. There is a gross film left on all dishes despite using rinse agent religiously. Silverware has to be rewashed before using. I hand wash more dishes than the dishwasher washes! So frustrating & Im stuck with this piece of junk till I can afford a new one. Very disheartening. Samsung has no care despite emails sent to them. They refuse to help & refuse to take product back. I was willing to trade for another Samsung dishwasher. Shame on any company that doesnt stand behind their product! My daughter got an Mac Pro recently that began to split apart after a month; Apple immediately took care of this. Samsung could learn a thing or two!

We bought our Samsung dishwasher thinking that all dishwashers were the same. This was just an upgraded appliance that would match our new refrigerator. Were we wrong! The LC code popped up one night after it drained out the water on our kitchen floor. No matter if I opened the door or closed it the dishwasher ran. I had to cut the power off to the dishwasher to get it to stop. Hours on the phone to Samsung only to be sent to some place for repairs that was over three hours away. Looked up reviews for this place and they were terrible. We ended up going back to Home Depot that night where we bought it from. No problem, they took it back and we purchased a KitchenAid for just $100 more. This was on a Sunday evening and we had our new dishwasher on Friday morning. Home Depot stepped up big time on this one. Apparently theres been a lot of this going on and they werent surprised but really couldnt say the words. When our installer came over he also couldnt say the words but did agree with the statement that Samsung dishwashers were the ones they replaced the most. Ill spend the time researching before our next appliance purchase. I guess appliances arent all about the looks and the fancy technology now. Experiences from actual consumers tell the real story. Needless to say we wont be buying any products from Samsung.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

We have a Samsung refrigerator model number rf265abwp. The refrigerator started making a loud noise and temperature is about 55degrees, spoils the food in it. We called the customer service number to find a repairman and none in our area. It ices up in the back of refrigerator and water is under the cool select pantry door. The refrigerator costs a lot of money and now we cant have safe food. Dont know how we can afford a new one. We have been dealing with this for over 3 years. Started a month before warranty ran out.

Bought my Samsung refrigerator less than 3 years ago, March, 2016. I have had to have the ice maker replaced and now the refrigerator is not cooling properly. It has taken a month to get a repairman in to fix the problem. Less than 36 hours later after it being repaired, I was awaken at 4 am in the morning with my refrigerator making the same noise and stopped cooling AGAIN. Luckily the refrigerator is still under warranty but I was without for a month, now it is going to be another 2 weeks before they can come out and replace the same part they just replaced. It is 2 weeks before Thanksgiving, how is anyone supposed to live without a refrigerator at this time of year? This is inexcusable! Samsung needs to buck up and get these items fixed or replace our units with new ones!!!

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowes wont stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didnt learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

We bought our refrigerator in March of 2011 and have had nothing but issues with it since the year warranty expired last year in 2012. I have contacted Samsung via chat, phone and email multiple times to complain and request a replacement. Each time they tell me they are escalating my request to their Executive Complaints Division. They tell me that I will hear back within 1-2 business days, and I have never heard a thing. When Ive called on numerous occasions, the person I speak with apologizes and essentially tells me that they will escalate. We had to have the fan and motherboard replaced last year in June 2012 and shortly thereafter, the ice maker stopped working. Now, the Twin Cooling system appears to be broken and there is consistently standing water below the drawers. This is unacceptable and Ive been reading about hundreds of other similar complaints via the website. Samsung just does not do anything about it. We have 3 small children and now have had mold growing in the refrigerator. We have had this now for 2 years, and I believe it is undoubtedly unacceptable to have to buy a new refrigerator already.

I have the Samsung Refrigerator French door style and works great with large space and access to refrigerator section and everything in easy reach. Has two compressors, one for refrigerator section and one for freezer section that helps to substantially maintain temperatures in each section.

I purchased a Samsung 4-door refrigerator because I thought I was stepping up the quality for a refrigerator. The unit worked well for the first 13 months, then the ice maker would suddenly stop producing ice for no reason. I waited a day or two and the ice maker started working again. A few months later, I notice water on the floor of my kitchen. I thought my children spilled something. Then my son notice water dripping into the basement ceiling under the refrigerator. I looked more closely and the refrigerator was dripping water. My plumber guided me on shutting off the water to the refrigerator to limit the water damage. A technician came out a week later and took many pictures and troubleshoot the problem. Upon removing the drawers I noticed what was causing yet a second problem and that was a sheet of ice had formed underneath the fourth drawer, turning that drawer into a virtual freezer regardless of what temperature setting.Samsung initially said they would reimburse for the purchase of the refrigerator. I thought that was a relief, for obviously I had a lemon and they knew it. Everything was quiet for four days and when I checked back again the reimbursement had been cancelled. I received NO call, email or anything. Then I insisted if they were to fix the problem they should resolve the freezing of food in the fourth drawer as well as the leaking refrigerator. Then the reimbursement was pushed through again. Then 3 days later, after I received no email. Everything was cancelled, the reimbursement and the repair.So I am a consumer and I typically have refrigerators to just hang out for years. The Samsung refrigerators have gimmicks that work for a minute and then fail and they are very expensive. I would not recommend Samsung refrigerators. Their phones and tablets yes; refrigerators NO! Stick with a manufacturer thats been producing refrigerators for longer than 20 years.

Bought this fridge brand new 13 months ago from Lowes. We are not very happy with this design as the french doors close somewhat difficult and often get stuck. That is minor compared to parts breaking so quickly. One of the shelves in the door (door bin) fell out of the fridge last week and the contents shattered on our kitchen floor. Minor damage to our floor also occurred. When I called Samsung, they stated the fridge was long out of warranty. I checked the tags and sure enough the fridge was 3 years old. Bottom line is, Samsung honors purchase date for warranty but Im over by 3 weeks. So sorry they said and offered Samsung parts number. This is an utter joke all around!

Worst product EVER! I worked for an appliance manufacturer in Canada. I purchased a refrigerator via my employee discount in 1989. To this day it works PERFECTLY! I need to defrost the ice maker on this POS MONTHLY. STAY AWAY FROM PURCHASING SAMSUNG REFRIGERATORS.

I have a model RB195BSSB/XAA, serial # **, date of manufacture January 2006. As you read on, you’ll realize problems with Samsung refrigerators do not necessarily depends on their age or on the model. Issues with ice build up both in the refrigerator compartment and in the freezer started almost two years ago, presumably in the spring of 2017 if not sooner. First intervention by a local technician took place in July of 2017. They replaced the drains (after a complete defrost). The problem gradually came back in the matter of few months, and between January and May of this year technicians from another service firm came for a total of five times. They replaced the motherboard, the outside display, the temperature sensor, and cleaned the rear drains one more time. Although ice would not form any longer in the freezer compartment, it started building up again behind the back panel, causing it to bulge (to the point I had to remove one shelf from the door, or it couldn’t close), and under the vegetable/crispers drawer, requiring frequent manual removal. This would happen even after disconnecting completely the water line to the ice maker (which had stopped working). In addition, the lower compartments of the refrigerator would cool too much, slightly below 30 F (around -1 to -2 °C), causing produce to freeze, despite setting the outside display at 40. The freezer temperature is also too low, despite setting it at 4. This after squandering a total of roughly $1,200 for the multiple visits or the various repairmen. Both technicians have given up attempting any further repairs, and they also notified me that their firms have stopped servicing Samsung refrigerators because of unresolvable issues like these. When I recently called the Samsung customer service, at first I was put on the line with a clueless representative; upon insisting to talk with a supervisor, I was referred to a service company, A&E Factory Service, that has abysmal customer ratings on online reviews (I decided not even calling them). Needless to say, I’m mad for having wasted so much money trying to resolve a problem that no one seems to know anything about. Had I known, I would have replaced the refrigerator right away.

RFG298AARS - This sexy-looking refrigerator has major inherent design flaws, and we have had nothing but problems with it. The first unit purchased from Lowes in mid 2008 (with the extended warranty) lasted less than a year. The ice maker stopped working and when the repairman pulled the unit out, the entire new Brazilian teak hardwood flooring underneath was warped and wet from an internal slow leak that was probably missed as it came off the assembly line. Lowes brought a brand new 2009 unit, hauled the faulty one away and provided a credit to fix the flooring. Fast forward to Sept. 2014 (one month out of warranty)... Fridge/freezer stop cooling altogether with no error codes. I caught it just in time to keep everything inside from spoiling completely. To fix the sealed compressor system will be $1000. The external ice/water dispenser is also showing major signs of corrosion (leaking from the inside out), even though this is supposed to be 100% stainless steel... Nothing we have tried will clean it.At this point we have transitioned back to our faux stainless steel 10+ year old side by side in the garage. The Energy Star, digital inverter compressor technology is nothing but headache and money wasted for the end consumer. This unit was produced to be super insulated with one of the largest capacities available. It is now a $2800 decoration, and like most people, I expect an appliance with that price tag to last much longer than 5 years.The issues I have listed echo numerous complaints all over internet forums. We have spent over $10,000 on Samsung products in the past 10 years, but with this incident we no longer have any confidence in their products. In other words, give me old skool. I could have purchased 5 of my mothers fridges for the amount I spent on this piece of junk... and hers is 20 years old.

My Samsung refrigerator is a a few years old and has had the same problems. I had problems with the leak/icing up under the drink pull out tray also. Now, the power went off in our neighborhood and when it came back on, the control panel only shows 86 88 and it doesnt respond to touch. The door has started to rust below the ice dispenser due to moisture from the small catch tray. This is not my first Samsung appliance either. I threw away a washer & dryer set I bought that had multiple problems after one year. I too will not purchase any appliances from Samsung. The TVs seem to be working fine. I have two Samsung flat panels. I replaced all of my appliances with Maytag and eliminated all my problems.

The stove is great and the heating element works well. I like the flexibility provided by having multiple pot sizes on each eye of the range as it provides for quick and even heating without any overkill. The range dials and oven buttons have a nice click when depressed, which I prefer compared to my old stove that didnt have much feedback when using. The oven also has a convection feature that I greatly appreciate as well. My only complaint on my stove is that for some reason the oven light blows quickly regardless of how often you use it. I have replaced the light numerous times within 6 months and I have just stopped using it.

This refrigerator generally works well BUT it has had several major repairs due to malfunctioning cooling system. The 3rd time it failed, Samsung did send a whole replacement set for this system at their expense. It has worked since then...but only has been a few months.

Very dissatisfied with this Samsung Dishwasher. Will never purchase one again. Very few features. Great size for loading a lot of dishes. Unfortunately, it doesnt clean them well. Great appearance! Bought it brand new at Lowes in October 2012. Within 60 days already not cleaning dishes well and called as it was under warranty. Screen was clogged with food of some sort. Worked for about 6 months and leaving white film on all glasses. Still does.

Over this past month, a horrible smell started emitting out of my 2-year-old Samsung French Door refrigerator. It smelled like a petrochemical --- nauseatingly sweet and very very susceptible to becoming airborne and stinking the whole house up. I emptied all the food out and it sat empty for a week and still stunk bad. Wiping it down did not help. The cooling functionality of both the fridge and the freezer parts was fine. I then turned it off for a week while I waited on Samsung to respond to my service call request. The phone call into Samsung did not go very well at all, with the service representative telling me emphatically that they do not have a 5-year warranty on this refrigerator, even though it is printed in Samsungs manual supplied with the unit. Only when I read the page off to her, did she relent and said that they did have a 5-year warranty, but only on key internal parts -- which I knew and had repeatedly told her. She did not want to schedule me for a diagnostic (which I would still have to pay the $89 basic fee no matter what), because Samsung does not warranty against odors. Though gritted teeth, I explained 5 times over that I was smelling a chemical smell of degraded plastic or Freon or some structural material... and we needed a service call to get to the root of the matter. When the Samsung technician arrived and took off the panel at the back inside wall of the refrigerator, where all the control mechanisms are, a black wad of goo tumbled out of the compartment. The technician stated that all of the mechanisms were working great. I pounced on the wad of goo that had bounced to the bottom of the fridge floor. Whats this stuff? He said it was a type of putty that goes around some of the controls to kind of cushion them. We glanced up at the coils and tubing in the innards of the controls, and I could see where the goo-putty had pulled away from a section leaving behind little remnants. I said to the technician, what if this happened.... What if the putty, once eroded away, slipped down to where it should not have been and reacted with an electrical heat-emitting part of the control panel, and the heat caused the goo to degrade and become airborne. He thought that intriguing, especially since everything else worked. The goo smelled bad like the odor... but then again, so had every container of food I had thrown away, the odor was so pervasive. The goo is in a ziploc now, and 3 days after technician, the smell has decreased significantly to just a linger. I am going to wipe it down again and put in baking soda. I think we got this. For clarity, the putty goo was a misshapen lump of coal-black squishy stuff about the size and consistency of a big chewed-up wad of Hubba Bubba bubblegum (dating myself here).

Will never purchase another Samsung anything. Purchased 28 cu ft refrigerator year and half ago. Problems w/ the ice maker from the day I purchased. Same as other customers - ice maker noisy and would freeze up. You call Samsung and they walk you through everything you have already done and then refer you to another number that will get back to you. When they do they leave a message to call back to the original number. Called again and was told Id be referred to an authorized repair dealer. Then notified 3 days later that there was none in my area. I did some searching and found one who stated they were. They came out the next day and found the problem (definitely Warranty) but fridge was over year old. I had been dealing with this problem since I purchased it and was told noise was normal. Took about 39 min for technician to discover the ice maker was assembled incorrectly from the factory. He reassembled it and put it back in and the ice maker has been working well (its terribly slow) for 4 days now. No knocking and loud noises. Interesting that he figured it out and Samsung didnt have a clue. Apparently they have been installed in the factory incorrectly. Ill gladly join a class action suit against them! Samsung doesnt seem to care about the consumer at all. Samsung Blue Ray DVD player just quit after approximately a year. Had been a gift from our daughter. I love the fridge when it works but am very worried reading other complaints. Ice maker was terrible until technician from Back Canyon City (small town north Phoenix) came to the rescue. Thank you Jeremy of Accredited Appliance.

Hoping you can give me suggestion to file a significant complaint to Samsung regarding my side by side refrigerator (RS554NRUASL). We bought this two years ago for our second home from which we only used during Christmas and summer or about a total of less than five months. Due to the pandemic, we again use it since August but the unit was already DEFECTIVE. We filed a complaint thru the Samsung website but they only accept queries for their digital units. There was even an option in their website to complain to the Samsung CEO, from which I did, but to no avail. We are also in touch with the local service rep of Samsung since the the first week of September, paid a big amount for parts and service but the unit is still DEFECTIVE! Please help.

We purchased a Samsung refrigerator (Model # RF323TEDBSR) less than two years ago and have had three repairs. The latest annoyance was the loud cycling sounds that came from the unit and stopped temporarily when you opened the door. The tech said it is the fan icing up in the back of the unit and replaced. Here we are about 8 months later and it starts up again. Not impressed with Samsung appliances and will never purchase one again.

This is my second review this month, again for a Samsung product. I purchased all new Samsung appliances that included microwave, dishwasher, refrigerator, stove, washer and dryer less than 3 years. My review of the refrigerator is above. As of this weekend, my dishwasher will no longer complete a cycle because it will not drain. We have taken it apart and cleaned it thoroughly to no avail. I called Samsung and they told me I could purchase a 1 year warranty for $300 which would cover for 1 year IF the cause was something that was covered. I will never ever buy another Samsung product!

2 1/2 years ago, built a new home and purchased $6,000+ in Samsung appliances from Lowes. From the beginning had problems with the refrigerator top ice maker. Several service calls under warranty, now same recurring problem and getting a lot of lip and little to no service. Lowes lady we purchased from continues to try and help with little to no help from others. Repair guy due Monday and most likely will be a no show. Everyone has got their money and no one trying to help other than the Lowes sales lady. She has been attacked by the warranty people and I know this for a fact. If we do not get satisfaction I will be dumping this in my attorneys lab. I am 82 years old and too old to worry with sorry companies and service.

Spent $2,000 on rf263 beae sr. Excessive water collecting in chute and draining out of and sometimes into fridge. Repairman came and replaced dispenser door, didnt correct problem, then ice maker didnt work, approx 11 months old. Icemaker replaced, broke 3 months later, no longer under warranty. Didnt get anywhere with Samsung. Have been manually making ice for my $2,000 refrigerator for over a year. Bought a replacement ice maker. Doesnt work. I personally will never buy another Samsung product. I wish someone would start another class action suit. This is ridiculous. I replaced an 18 year old fridge that, yes, was out of style but never had any problems.

I bought a Samsung SMH9187ST Microwave OTR in Spring of 2010. 15 months later, the keypad totally died with only an SE on the display. I called Samsung and got a total runaround as its out of warranty. I have hardly even used this microwave! I talked to the manager at Lowes, where I purchased this, but he was unable to help much. What a crock! I called an appliance repair center to have this fixed on my own and was told it would be cheaper to buy a new microwave. This is consumer fraud and if anyone ever files a class action suit, please feel free to contact me!

Samsung DMT300RFW/XAA Dishwasher - A little over two years old and I am getting ready to cart this piece of junk out to the street for the trash collector! The unit never performed at the levels promised. Dishes were left dirty and spotted if used in the normal mode. Per Samsung techs, we were told to use the high energy sanitize mode (so much for the low energy use sales pitch)! Last night, the dishwasher started making electrical sparking noises and producing an electrical smell. We contacted a half dozen reputable local repair companies and nobody is authorized to work on Samsung. The closest authorized place is a TV repair company 30 miles away! We have a million people in South Orange County and not one authorized repair company? Were never going to buy another Samsung product!

I bought this Samsung refrigerator RSG5FUPN three years ago and today I can testify that it was one of the worst shopping in my life (and I have over 40 years of experience with other refrigerators). It has many defects related to the quality of materials: A long crack (about 40 cm in length) was created in the inner wall of the freezer. At the bottom of the kiosk door, rust (corrosion) was spreading. The doors color faded and yellowed. Internal shelves and covers are broken for no reason (during normal use). Drawers have places where dirt accumulates and cannot be cleaned.

I cant describe how horrible experience I have with Samsung product, lets begin, in 2013 I bought Samsung French door refrigerator ( RFG297HDRS/XAA) from Best Buy and I paid extra for extended warranty (which I found out it is not extended warranty. It is duplicated warranty). Now in 2016 it is broke down. I talked to Samsung few times. There is no authorized repair center close by and they had to talk to Sears Service but make long story short the estimate of repair is around $600 maybe even more for replacing control board. I recommend to stay with common brand like Whirlpool or Kenmore, Amman instead of paying more for some foreign brand which it cost a lot to repair plus they have very short life.

There are only 2 of us and I dont have to run the dishwasher everyday. Now with the Samsung, even rinsing the dishes before putting in the washer, an odor builds up that I have to run it every 3 days, even though not full. We had a Kenmore before and I didnt even have to rinse the dishes and there was never an odor.Weve only had this a month, Ive checked the filter which was clean, and I cant say the Samsung name being noted for quality has carried through to this item. No more!

We purchased this Samsung Dishwasher in May of 2013 mainly to replace our 15 year old Whirlpool contractors grade dishwasher, even though, it still cleaned my dishes with no problems. It was a breeze to load and the dishes still sparkled after 16 years of use. We were planning a kitchen renovation within the next several months, so we decided to start with the replacement of the ugly, old, but still effective Whirlpool. We went with Samsung because of its reputation as an electronics top brand. Our whole family had Samsung smart phones and TVs and had no complaints. Apparently that is where Samsung should concentrate their efforts. This dishwasher has NEVER properly cleaned our dishware. After 2 + years, Ive yet to find a sensible pattern to place the dishware for cleaning. My Whirlpool was so easy to load. This one is ridiculous. Even following the manufacturers guidelines, the dishes still do not get clean. I will say however, that it is QUIET! You can barely hear it running. I guess it doesnt need to make a lot of noise if its not doing anything productive. I am so disappointed in this $800 purchase. The stainless steel does, or did, look nice when we first got it. Very soon after, the stainless steel became stained, even though I carefully followed manufacturers instructions on cleaning the surface. Shortly after the 1st anniversary of purchase, while wiping down the front of the dishwasher one morning, the entire SAMSUNG lettering came off on my dishcloth. So now, we dont have to be embarrassed that we have a Samsung kitchen appliance. This purchase has not been in vain however, because we now make sure to always read reviews first before making any purchases of large ticket items. BTW, love our LG washer & dryer, still perfect after 8 yrs of use! Really glad we didnt purchase the Samsung refrigerator, we were so sure we wanted. But thats another story!

While baking Christmas cookies a buzz, pop, smoke, then fire broke out of the top rear behind the clock and program panel. Put it out with a fire extinguisher. Scorched the wall behind stove. The circuit board and connectors burned up. Luckily we were close by. Stove is completely inoperative and only four years old. Second Samsung appliance that failed in just a few years and had to be replaced. Fridge had to be replaced due to continued failure and expensive repair. I will never purchase Samsung products. Dangerous and fire hazards when it comes to electrical parts.

Had a brand new (manufactured August 2013) Samsung SMH1816B OTR microwave oven installed on 2013-10-05. As soon as the installer plugged it in for the first time, it immediately turned itself on (magnetron engaged) and nothing except unplugging it would turn it off. Installer was unable to resolve the problem, even with telephone support from Samsung. A replacement will have to be ordered. Meanwhile, we have no microwave. This is my first Samsung product experience of any kind.

Dryer drum will crack within first three years. This is a weak known and documented issue, yet Samsung refuses to recognize it as their fault caused by poor materials. Several lawsuits against them on this issue. Google ‘cracked dryer drum’ to find out how many consumers their poor materials has impacted.

The best part of Home Depot is we bought the extended warranty... I recommend buying it if you’re considering Samsung appliances! Within 4 years I’m on my second in 6 months repair on my fridge. My induction stove is the most ridiculous design and shuts off constantly because of the sensors! My dishwasher broke down. My microwave fan is a joke. We will never ever buy Samsung again...

I bought my Samsung oven in June 2019. I self cleaned it a year later and everything seems to be working fine. I tried to self clean this year in September and all of a sudden it stopped in just about 20 minutes, then I tried to do it again and it stopped again. I tried it the next day but the same thing happen again. I got an error code that the fans are not cooling enough. I had to wait and still waiting this day for ABT to fix the problem. The biggest problem is not that, after I self cleaned this time I got a spot inside the oven that looks like a stain but its not. I tried to clean it but its getting bigger and bigger every time I touch it. By the way this happened after the self clean because I never had it before and it looks like as of the paint is starting to peel. The second problem that I have encountered with this range is that ever since I started using the middle burner, the paint started to peel around it as well. Just a reminder this is only 2 years old range.I called Samsung twice and they promised me that someone will come out to help me with the problem. They gave me one time complimentary warranty since the manufacturer warranty is only for 1 year. I also had to tell the customer service people that if there is nothing that they can do about it, dont waste my time and send someone here, and the guy told me, NO. They will be able to help you. A tech came out and looked at it and then he had to call his boss and show him what was happing to our oven and top of the stove, then guess what he tells me? I am sorry, but this is cosmetic and its not covered, and thats what I didnt want to hear. I was so frustrated, and pissed off. What a waste of my time.I called the customer service and the lady told me that she is sorry that this had happen to me and there is nothing anybody can do for me at this time. I have never in my life had such an experience, and had to write a bad review about any company. I used to think Samsung was good, not anymore. I dont recommend it for anyone to buy it. I wish I had done some research before buying.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

We bought a Samsung 4 door refrigerator. It stopped cooling and when the repair man came to fix it, Samsung tech service stated it was unrepairable. They stated that your refrigerator was defective. We were told to contact customer service and have sent in the required information 5 times. They keep cancelling our tickets and giving us the run around. Very poor product and worst customer service.

On Friday 4/14/17 my 1 1/2 year old Samsung refrigerator had iced up so I unplugged it and defrosted it. Upon start up the display and controls did not work so I called Samsung service. Samsung service supposedly set up a service appointment for the unit to be service Monday morning (they gave me a reference number). I took off work only to get a call from a repair company to set up an appointment. I asked to be transferred to Samsung. A Samsung employee answered and after I started telling her my problem she hung up. I called back and Jose answered this time. He spoke broken/heavily accented English and after being no help in getting a repair person out today, I asked to be forwarded to a manager. He put me on hold, came back after 5 minutes and said he was forwarding me to a manager. After waiting another 5 minutes on line Samsungs system cut me off. I called back a third time and the only thing they did for me was to contact a repair company to set up an appointment. I lost 4 hours of pay waiting on the service that never came. Samsung has poor products and even poorer service. I will never buy another Samsung product again.

Dont want your stove to catch on fire or your house? Dont buy a Samsung Smooth Top Stove with Double oven. I learned that hhgregg sold me a Self-Cleaning Oven by Samsung but did not disclose I cant use it because it gets too hot & locks. Only a Tech can unlock it if it has not burned 1st. I purchased it (3/2015). Samsung cant figure out how one can self clean the oven! I was told NOT to use that feature. Use EASY OFF instead. True. hhgregg in Columbia SC at Harbison Blvd. was not helpful when I asked to exchange the stove for a make where the stove does not catch my house on fire or explodes. Google complaints against Samsung. Its not an isolated case. hhgregg sells a self cleaning oven that can catch on fire but does not disclose that! Buyer BEWARE!UPDATED ON 09/24/2015: Update on my original complaint: I contacted Samsung twice and explained what I had learned on this site about the Samsung stove NE58F9710WS and also that the tech they sent to my house told me NOT TO USE THE SELF-CLEANING function as the stove gets too hot and locks up. He then was to come out to fix it. Instead to use Easy Off to clean it. I have not used Easy Off to clean any of our ovens for a very long time. Why do I buy a stove that is self-cleaning if I cant use it? With installation $2,500 and clean it myself? Next step is the Federal Trade Commission, to let them know that this is false advertisement and a hazard for sure. They need to recall this stove. Second call from their service tech was to tell me why should he come out when we both already know the answer and Samsung does nothing. DO NOT BUY A SAMSUNG PRODUCT if you hate to be aggravated and waste your money. They dont care about their customers and do not service them well! Piece of junk. Top scratched when my husband moved a pot from one side to the other and I cannot get it clean for the life of me. I had several smooth stove tops and they came out as sparkling clean. Not this one. Buyer BEWARE!

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

I purchased in January, 2015 but had to wait 7 weeks for special order of white. This brand at the time came recommended. Had this fridge 3 days, the noise drove me crazy, loud popping, crackling & sounded like you were in turbine factory. The store replaced this one is Worse!! Negotiating for another brand, never buy Samsung French Door twin cooling.

On August 2, 2015, I opened the broiler to place a tray inside and flames shot out of it and singed face and hair. The fire department, EMT and PSEG responded to the incident. The oven was tagged defective and the gas line was shut off. I have been in constant communication with Samsung regarding the oven. I inquired about being compensated for food due to the loss of use and was told that they do not provide compensation. Last week, I was advised that they would swap out the oven. I advised them that before I would commit to this resolution, I would like to know the cause of the fire. I was informed that this information could not be released to me. As a consumer who purchased this item, was injured by it and could have received extensive damage to my house, I believe that I should be informed of the cause and/defect of the unit. My family has been greatly impacted and scarred by this incident and I believe that Samsung Executive Customer Relations representatives have not been able to rectify the situation to my satisfaction. I am currently waiting for Samsung to determine if we can have a full refund so that I can purchase an oven that is not Samsung. At this juncture, I am scared to use another Samsung product without full disclosure. To date, my family has been without an oven for 9 days and have to eat out. I would like this resolved ASAP.

After getting the SE message on my two-year built-in Samsung microwave, I did some research and saw how someone said to clean the ribbon on the display panel. Well, I was too afraid to mess with the control panel so I placed a service call in. The tech came and I told him what I read so I asked him to remove the ribbon or membrane and then reconnect. Sure enough, the thing started working right away. I spent $100 on service call. So I hope someone else can use this information. So next time, just remove button panel and unplug ribbon membrane and reconnect.

Perfect size, love the middle drawer for the grandchildrens drinks and husbands beer. Has pitcher for my water in the refrigerator. It has lots of space in the freezer and the main part of the fridge. It looks great and fits our needs. I like the door you can open for just small things so you dont have to open the main door of the fridge and let all the cold air out. Couldnt be happier with it.

Received our refrigerator, plugged it in, and it did not cool. Spent numerous hours talking to Samsung on the phone. Despite having a college education, they couldn’t believe the refrigerator wasn’t just in ‘demo’ mode (which it was not). Finally convinced Samsung to send service call. Upon arrival, the service man immediately determined the unit was manufactured without adding the Freon! Can you imagine! Samsung should be embarrassed and just quit while they are ahead. Buy LG.

I purchased a Samsung microwave when we were re-doing our kitchen. I wanted a nice upper-end unit with a good fan so I got the Samsung SMH9187ST with a 5-speed fan that had plenty of CFMs to do the job. After approximately 2 years, I got an SE code on the LED read out and the unit stopped working. Nothing worked on the unit including the light; all buttons were dead. After contacting Samsung @ 1-800-726-7864 they informed me that there had been some problems with the Control Pad and that they would replace the control pad at no charge. Sounds good? What’s the problem?After four days, I was informed by Samsung that they have no authorized Samsung techs in my area and they couldnt send the replacement part to anyone other than a Samsung authorized tech (catch 22). Samsung has offered a pro-rated refund. This is not good! I have new custom-made cabinets, external venting and a tile splash up underneath the microwave. Another model from another manufacturer is not going to line up with the existing conditions. The consumer is left holding the bag! Consumers, be aware of purchasing a product, such as Samsung, with no service support!

I have a Samsung refrigerator model RFG298HD that is less than 2 years old. There is an error code flashing on the display and none of the functions work - cant set the temperature in the frig or freezer, water and ice dont work, etc. Samsung service does not know what the error codes means - it is not in their database and they can not schedule a technician for 9 days. If this is how their service works I will not be buying anymore of their products.

Purchased Samsung French door refrigerator in 2015. Within 6 months, an intermittent rattling of the fan was loud enough to keep me awake. I contacted Samsung and Lowe’s at least 7 times without resolution. They made 3 visits, claimed not hear the noise and refused to repair or take back the refrigerator. I have recorded the noise. The noise is louder and more frequent now in 2018. My guests can hear it. I am so disappointed. Samsung deserves “F” for customer service and product design.

The range is a good product. It could use a better digital screen and glass in the oven area. The company was very easy to deal with and very helpful. I would recommend this company products for one’s home.

Bought a dishwasher around Jan. of 2013. Within 5 months, the controls and keypad were dead and unresponsive. Took forever to find a guy who could service Samsung in my neck of the woods. He declared the motherboard dead and said I needed a new one (total of $120 for part and labor). Dishwasher worked fine for all of about 3 months and the exact same thing happened again. Piece of **. I refused to keep spending $120 to keep $600 dishwasher running. So I blew it up on my gun range and went out and bought a Bosch - which has worked beautifully for 3 years.

We ordered a new refrigerator last week. We decided to pay the extra money to purchase the so called fingerprint resistant smart fridge. Unfortunately, it is nothing but a huge disappointment. Fingerprints everywhere!! At first we thought Home Depot had sent us the wrong fridge, but Samsung is saying it is the correct one and that fingerprint resistant does not mean you wont see fingerprints or smudges!! Um...thats exactly what it should mean. They LIE! So as of now, we paid more money for the same fridge that is non-fingerprint resistant one.

I purchased a brand new in the box Samsung over the range microwave, installed it. It worked well and was beautiful, stainless steel and black. I worked away from home off and on about two years, came back to live at home again full time. One day it said SE on the screen. I called Lowes. They wouldnt take it back. I called Samsung. They told me to call a service person at my own expense. I said, No! I explained I had barely used it and no way was I spending another $170 added to the $200-$300 it cost me initially. So basically, they sell disposable microwaves. I also own a Samsung top load washer and dryer that cost about $1800-$2000. So when these crap out, I will load them all in my truck and drop them through their nearest Samsung plate glass windows. If I wanted to purchase disposable ** in the first place, I would have done so. Kiss my **, Samsung! I tell everyone about this! Seriously, they suck!

Quality, Repair and Customer Service Problems with Samsung RF266 - Our fridge stopped cooling 4 weeks ago. We called our home warranty for service. The authorized repair person was hired through Sears who showed up in week 2. The repair person notified us that the issue is with twin cooling system and it is a known issue. He added that to identify the leak, he needs to use a die test developed by Whirlpool. However, Samsung will not let them use this troubleshooting tool. If used, it would nullify Samsungs 5-year warranty on the twin cooling system. So $225 later, we were told to contact Samsung for repair. We ended up calling Samsung Customer Service three times. First time, they told us to call the same repair shop (A&E Factory Service). We said that A&E had already been on site. Then we were given the phone number for a second shop. That shop (Affordable Appliances) would not return our calls (5) or Samsungs (at a later time). Next time, we were told to call another repair shop which ends up being a Samsung TV authorized shop. On next call, we were told to wait for a call back from Executive Customer Service desk. The call came in many days later. They ensured us that they will work on identifying a repair shop. Couple of days later, Sammy rep called asking for a copy of purchase receipt. A copy was faxed the same day. We are still waiting for Samsung rep to call us back with a plan of action to fix this 3-year old fridge. Meanwhile, our home warranty team has been trying to find a repair shop who would work on Sammy fridge. They went through Sears to bring in a second tech. A second repair appointment was made to bring in a higher (supervisor) level tech. A week later, the same tech showed up. He advised us that he will do as his ticket instructs him. But without having Sammys authorization to use Whirlpool part to identify leak, he might not be able to help us. Two and half hours later, he left with no diagnosis (or fix).We directly hired another shop from a different town to repair the fridge. This tech came up with same conclusion that the problem must be Low/no coolant due to a possible leak. However, with Samsungs restrictions, he can easily identify the leak. So far, we have spent the following: $500 in spoiled food, $400 in tech visit, $500 in purchase of a utility fridge for garage, and more than a thousand for eating out every day. There is still no end in sight! Here is what we will do in our case: stay focus, keep calling Sammy to identify an authorized local repair shop, keep track of our communications with Sammy, and we will not give up on getting this unit repaired or replaced under warranty (from any party).I am a professional engineer with background in global product development and manufacturing with emphasis on quality. I have worked with (not for) Samsung in the past. Samsung is good, if not better than most companies in product development. Most other companies have outsourced their product design and/or manufacturing to 3rd tier companies in Asia. What we have here is a design related issue that surfaces any time between first and third year (based on all blogs). Samsung would not acknowledge the problem to avoid recall action. In situations like this, the legal team is in the driver seat to minimize the cost of recall and other associated expenses.In situations like this, the brand/company involved will try to drag the engagement as long as they can. This way, some of the customer will drop off and replace their units on their own. Some will pay to get their products fixed. Others will receive a full or partial payment from Brand/Company for repairs. Limited few might get some level of assistance with product replacement.

This an update on my trouble getting my Samsung refrigerator fixed. Its been going on for 6 weeks now. Granted we have been out of town for 2 of those weeks. First attempt to fix it was to replace the computer board ($375). This took almost 2 weeks due delay in getting first one that was on backorder and was defective so another had to be order. This didnt work. The repair people came back out and decided that it was the cooling fan BUT the fan is manufactures discontinued, so we have to buy the whole cooling panel of $180. The repair people and Lowes advised that the repair people write a letter stating the problems and what they have had to do and cost of fixing this problem and submit to Samsung for a possible credit for a new one. Fortunately we have the beer and watermelon refrigerator in the garage, which ironically is the one we replace with the high tech Samsung. I only wish I could sue them for forcing me to live with an unhappy wife for this long.

We purchased our Samsung RF32MWDBSR at HHGREG on 10/12/2014, in Fort Wayne Indiana, am I thankful we purchased the 5 years warranty, never planned to have to use a warranty on such an expensive item but for weather considerations on a $2749.00 model you will consider. I paid an additional $449.99 for 5 yrs warranty to which is SLOW AND SLOWER to have repairs done. This is my 3rd complaint and according to their 3 complaints and Ill replace it with a NEW ONE I am waiting to see. I am not happy with this model. It has had so far, our first repair was on 7/23/2015 when compressor 66A and 34 A went out. E23/ Cond Fan error & Main PCB FAILURE. All this occurred the 1st time, then it would not cool equally as said to be in manual. We called in 2nd complaint they refused to send a repair man out. They made issue to call the other warranty program and give us the runaround. We called the other and nothing happened, then after 6 months they finally issued a check for loss of food for $200 which didnt even come close to all we lost two times. The refrigerator still has a flood of issues they wont fix. I have again just today decided to call in again and ask for a ticket order, all automated, with a 999-999-9999 number to call. Its a joke!! I put in for now a third service call because freezer ice maker is dead for 3 months cause they lost my last service ticket AGAIN... oh my! Well all I can say is Samsung offers no help whatsoever, on this faulty model and have no plans to help their customers who have a 5 yr warranty out either. I would love to sue them! It is beyond a recall when their product cant run for more than 8 months between major repairs. THEY LIE ABOUT WARRANTY CALL INSURANCE. They do not stand behind their product. PLEASE BUYERS BEWARE!

I purchased an over the stove microwave Sept 17, 2014 from Lowes Monroe, Michigan. Thanksgiving Day Nov 27, 2014 (yesterday) while warming up cheese dip I was smelling electrical burning. I looked and my Microwave, it was blowing black smoke out of the vents. I opened it up and my house filled with BLACK smoke. I turned it off. Needless to say its only about 2 1/2 months old. I called Lowes and they said I was out of the store warranty BUT they would sent out a service company. REALLY???!!!??? NEVER AGAIN SAMSUNG!!! Model # SMH2115. If I hadnt been standing in my kitchen, my house would have caught fire WITH 30 people inside of it for the holiday. Extremely dangerous.

The stove is difficult to use... Difficult and complicated selection panel which is hard on the hands and has to be pushed 2 to 3 times for make selection. Difficult to figure out model number which is in a stupid location. OVEN WARMER. My advice is DO NOT BUY A SAMSUNG APPLIANCE. Service is terrible and the people do not listen or speak proper English when supporting English Canadian Customers...and yet the company charges top dollar for this premium stove that I would not even pay $5 dollars for. Not worth the money.

Samsung RF217ACWP - purchased in July 2011 from Lowes. First one delivered was taken back because the ice maker did not work and was not properly assembled. I have had this one for two years. Now the crispers and the tray under them are filling with water. Repairman said it may be the sensor or the seals, but not sure. Also he said that it is a known problem with these refrigerators. Its $125 into the repair so far and we are thinking about spending $1,000 to buy a different brand - First and last Samsung refrigerator we will ever buy.

The oven burns the back side of whatever you’re baking or browns much more than the front. If you do more than one rack it doesn’t cook even. The middle will cook but the top and bottom shelves won’t cook the same. The top large eye will get too hot and burn your food. We bought all Samsung appliances for our kitchen and none work the way they should. The service department won’t answer your call or fix things that thousands of people are having trouble with. We will never buy another Samsung appliance.

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

Bought new Samsung microwave (me21h706mqs) and after one week it caught on fire at the plastic piece in rear corner. Lucky we were at microwave watching or whole house could have caught on fire. Huge plastic smoke and horrible smell. Home Depot response was call Samsung. I asked them to come and take out as it is health hazard. Called Samsung, had to call three different numbers as they cannot transfer, phone technology?? Samsung was not impressed their unit caught fire and really did not care. Said they would sent tech in 2-3 days. UNACCEPTABLE.Basically they hung up on me after I requested someone come out on Monday to remove. Do you think if this happened to the GM at Samsung they would have treated it as routine maintenance? It is now 2 hours after Samsung was supposed to be here and no word yet. Going to replace with ANY other brand than Samsung. If you look at these reviews you see many fires. Cant believe they still are selling them. Buyer beware.

The clips used on the top shelf adjustment pieces simply break off and end up under the impellers stopping the dishwasher from working. Bad design and Samsung is NO help at all. DO NOT buy a Samsung dishwasher!

Purchased a new Samsung refrigerator when we purchased our home in 2011. Continued issues with the lights in the door. When you get ice, its almost impossible to stop it from spilling on the floor. Will never purchase Samsung again.

We redid our kitchen in August 2012 and purchased three Samsung products - a stove, a refrigerator and a dishwasher. This review is about the dishwasher. Ive already submitted a review about our stove. We purchased our Samsung dishwasher, Model #DMT 300RFS/XAA in August 2012 for $515. Our first repair was on 22 Jan 2014, the float level sensor had to be replaced, and the cost was $208.21.The next problem happened on 6 May 2015. The case sensor and brake have to be replaced and the cost will be $316.24. If we have this repair done, and we wont, this substandard appliance will have cost us $515 (original cost) + $524.45 (2 x repairs) = $1039.45. Note: the repairs alone total more than the cost of the dishwasher. Weve now got a 225 lb. paperweight in our kitchen.

We purchased a Samsung refrigerator freezer two years ago, I have had nothing but problems with the refrigerator side. It would not keep the frig side cool, I called Samsung for a repairman and it took them forever to come and check the frig. So I called a repairman...he came over right away and fixed it for me. He told me that these Samsung refrigerators have this recurring problems, where they ice up and I have to defrost them every month. I even replaced a part that cost me over $50.00 and didnt help and it did not. The same thing keeps happening. Every time I call Samsung they give me the runaround. I also purchased a Samsung washer and now it is starting to give me problems. It will give me a DC code...it means that the load is off set.

French Door Counter Depth Refrigerator with Deli Drawer RF24FSED - Like those before me, I am hoping others can benefit from my mistake. My Samsung refrigerator is less than two years old and the ice maker doesnt work. We have done all the recommended fixes several times. Both Best Buy and Samsung will not do anything to help. Reliable appliance repairmen wont work on Samsung appliances and say they cant even get parts. Also the interior design isnt very good. The door shelves have an extra metal trim and there is space between it and the plastic wall. If something spills and gets between the metal and the plastic wall it is a nightmare to clean. I also find removing the plastic vegetable bins to clean a big hassle. I will never purchase a Samsung product again.

My wife and I bought a quieter dishwasher but it does not get dishes clean. We had a noisier dishwasher with a garbage disposal inside that cleaned the dishes.

Repairman told me the ice maker issue is due to insulation in the wall of the refrigerator sometimes “slumps” or slips down. Design flaw. I learned this when I was buying a heating element to replace in my 3 year old Samsung dryer. It sits right next to my 2 year old Samsung washer with a broken lid. Contacted Samsung corporate USA. They are irresponsible scum. They ignore follow up contact and send replies that appear to be ‘in the blind’ begging I respond and eventually state that because they are not getting any response that they will consider the matter closed. Samsung- ** company, ** products.

Just installed this Model ME21H706MQS/AC microwave. Turned it on started on fire. Luckily we were right there and caught it. Samsung should be ashamed of themselves for manufacturing such product. We just bought all new Samsung appliances including stove, fridge, dishwasher, washing machine, dryer. All top of the line items. It kinda makes you wonder what sort of crap they are making. Very concerned with their quality control. Bought at Home Depot Peterborough Canada.