Samsung side by side refrigerator - At about 18 months, we started getting a noise in the freezer side hitting something. It would stop when we opened the door. Then we discovered water on the floor. Water had built up under the crisper so much it had nowhere else to go. The freezer would de-thaw. The refrigerator side would not stay cold. At that point we decided to call a repairperson. Then it got to a point where we decided to bite the bullet and replace the piece of garbage that we paid $1500.00. Thank God for Sears. They offered us an extended warranty even though we did not purchase the fridge from them. Since purchasing the warranty, weve had a repairperson in our home 4 times. Sears will be sorry they offered the warranty to us. We thought we were finally all set. We finally had it fixed. Guess what? Our nightmare is not over. We discovered today we have to have a repairperson come again! So again we are considering getting rid of the darn thing. We are so disgusted. Why didnt we stick with Whirlpool?

Since purchasing my refrigerator, weve had to replace the shelving on both doors a total of 10 times at a cost of $41.00 per shelf. The plastic around the interior shelf and drawer systems has also broken. I researched the product and found the shelving was determined to be defective. I contacted Samsung to see if they provided alternative replacement shelving to replace the defective shelving. First off I attempted to chat with a Samsung representative, they could not understand English and I was asked to to simplify my words. I then called Samsung and was told they did not have an alternative replacement, they would not provide replacement shelving, they would not discount the cost of the replacement shelving, and basically notify me there was nothing they could or would do. I am a long time Samsung customer, and I will never purchase another Samsung phone, computer, television, or appliance from this corporation. The original cost of this refrigerator was $1,300 and I was told it had it should last an estimated 10 years, which is a joke. The problems started when 3 months after it was purchased. I work with manufacturers of appliances on a daily basis as a regional manager in the multi-family housing industry and have never had a company care less than the Samsung customer service agent I spoke with. To not even offer the known defective replacements parts at a discount is unheard of.

Don’t buy a Samsung refrigerator. The ice maker freezes up. It is a defect and they replace with defective parts. The refrigerator won’t hold a constant temp, jumps into 50s without the door being opened or inside overfilled. Water leaks into the bottom of the fridge. Should have stuck with electronics.

The worst thing I have purchased. Call Samsung two weeks ago and still no help. Now my freezer stop working. Never will I purchase anything that have Samsung on it. Model number rf197cpn French door 4yrs old. Please do not buy this refrigerator!!

4 Door Refrigerator: I bought Samsungs line of appliances when I redid my kitchen the summer of 2015. Ive had the ice maker repaired 2x since then and had to pay out of my pocket since the year warranty was up. Now for the second time the compressor went. The compressor has a 5 year warranty. The first time they put Freon because they couldnt find the leak. They came again and said it is not fixable that I should be getting a new refrigerator from Samsung. Went painstaking through the process to the point I was told they are locating my model. Once they do and its on the truck theyll call with the delivery date. Didnt hear anything for a week. Called back I and was told since the refrigerator is out of warranty they are not giving me a new one. I said the compressor is not fixable and has a 5 year warranty. I was told that doesnt matter because the refrigerator warranty is up and the compressor is not fixable.So why do you claim a 5 year warranty on compressor. If you cant fix or replace the compressor its my problem??? BTW the compressor is in a location they cannot reach, so they say. $3000 for a refrigerator that has had issues after 18 months. I asked to speak to a supervisor w/ 3 different calls. Finally got one, Ricky, and he swore hed get back to me in 3 hour. That was a week ago. The customer service is HORRIBLE. Theyve hung up on me 3x and never called back. And each call since 6/29/18 is an hour. You need to go through the whole story. After telling me I was getting a new refrigerator and waiting a week to find out, no, no refrigerator not one person from Samsung called to tell me they changed their minds. I am now going to get a lawyer.

I have had my Samsung slide in stove for 4 years. It was recommended by a kitchen designer at my local Lowes store. I use it extensively and it looks like the day they delivered it. Features more than meet my needs, oven is roomy, everything on it works like a charm.

I bought a Samsung range (model # FE R300SXIX AA) a little over 3 years ago. During the Easter weekend of 2018, I tried to bake a cake. The cake did not get done. The oven did not reach the correct temperature. I called Samsung and a technician was sent to my home within a few days. He could not find anything wrong with the oven. The visit cost $125. I tried to bake something else and it did not get done. I called Samsung again and another technician came to my home. He stated the oven temperature was 100 degrees off the target temperature. He replaced a part and tried the temperature reading again. The temperature was still off the target. The technician said the oven needed a part he did not have with him. Another appointment was made for him to return with the other part. The technician returned several days later with the other part. He replaced the part and said try the oven again because he thought it was repaired. This cost was another $175. After the technician left, I tried baking something again but it did not get done. I called Samsung again and the representative said there was nothing they could do because the warranty had expired. In order to get a partial refund for the range, the technician would have to state the oven was unfixable. I called the technicians office to make an appointment. An appointment was made for him to return a few days later. The technician called my home and stated to my husband he does not know the cause of the problem with the oven but he could return and try several things to repair it. Each thing he tried could cost up to $500 or more. Whats the use of a repair service when they are working in the blind and costing you a lot of money trying different things. I will never buy another Samsung electric range again. The Service and reliability are very unsatisfactory.

I bought a fridge RL30CSCTS in 2012 and sometime this week Ive notice it has stopped cooling. Am so angry because Ive lost my things that were on the fridge. They all rotten and didnt expect a BRAND like SAMSUNG will be this common! Am not sure of where my receipt is, as Im now still looking for it. Maybe Ive been careless because I didnt think Ill have a problem with you cause I loved and trusted it, but not anymore!!!

Bought all new appliances Samsung post flood 2011, installed 11/11. Dishwasher brackets break off after 2 years and ruined the pump. And gas slide in convection oven ignitor switch was replaced twice in 7 month period of time. Paid lots of money for these appliances and their junk and I had to replace them. Poor products and Ill advise anyone who will listen not to buy them. I bought an extended warranty from Best Buy for 2 years and mine was finished when this happened. Many consumers do not have money to go out and replace these high end appliances after 4 or 5 years of use.

I have a 4 year old top of the line Samsung electric cooktop/oven that has always worked great, up until several months ago when it almost blew up. Many others have reported having the main computer board fail/catch fire. Mine was the 2 main oven heating, element wires at the solder connection app heating up, sagging and touched back metal panel. Wires shorted, blowing them off the oven. Luckily breaker tripped, shutting off power to oven, one wire did catch fire briefly. Dont remember what the warranty did cost but the 5 year one is prob worth it on the expensive ones. I looked at the back with the panel off and a thousand dollar unit has the same build quality as the 200 dollar one. **.

Great stove but igniter does act up. Google search reveals it as a common problem on this model. Outside of the igniter issue probably needing to be changed eventually and should have been a recall, it works and looks good.

During a heat wave mid January 2014 Victoria Australia this appliance decided to switch itself off. LED lighting on front panel showed no indication of this but the huge puddle on the floor sure did. All of the food in both refrigerator and freezer had to be thrown out. Repair people called, also call to Samsung who told me to try resetting the fridge, long story short. I followed their instructions to the letter, even cancelling the repairman.. What about all my food? Sent me forms, I sent back with photos of some of food on my tiled floor. On repeated phone calls was asked for receipts of food that was spoiled. Well slap me dead, please! Who keeps receipts on food, esp when frozen things could be 3 plus months ago.I was offered $100.00 compensation. I said that was not good enough. Do you know how expensive meat is? Anyway contacted consumer affairs here in Australia. They could do nothing except of advise to contact another govt organization and lodge a claim with them, VCAT, not to mention there is a cost involved with that. Three months on, no contact, no cheque and this last time I or my family will buy anything associated with Samsung.

The refrigerator was delivered in Dec. 2012. We have had parts replaced and a new door on the freezer side put on (side by side refrigerator) for the same issue. The ice maker freezes and jambs up and will not make cubes or while on cube setting you get crushed ice or no ice at all. Samsung states they only have one service call on record which was Jan. 2013 - I think they make up stories. They must have a record of the service companies who replaced parts at no charge to us. The company does not stand by its products. There is a recall I am told on this ice maker issue, but the representatives do not know about that I assume since it was not mentioned to me. The service man that came today told me about it. Oh another service man is coming Monday with a part. I feel Samsung thinks we all just fell off a turnip truck.

We have an RF 197 Samsung purchased in 2011 and have already had to defrost it twice. There is constantly ice under the crisper drawers and under the freezer drawer as well. I would be interested in a class action suit if there is one.

I bought a whole kitchen set made by Samsung, in exactly 4 years my refrigerator broke, Samsung had a repair person come out and they couldnt get one screw out to fix it. After numerous calls and spoiled food because coolers arent the greatest at preserving food Samsung said that I had to find my own maintenance company. Well Oddly enough there is no one in my area besides the company that could not get one screw out, to repair my fridge. Samsung said there was nothing they could do. Now fast forward a few months my microwave is now broken. Im sure I will get nowhere with this broken appliance as well. Through all the calls and hours spent on the phone and the food reimbursement check Samsung said they would send us I have gotten nothing from them and no answers. Their products are junk and any company that sells them needs to stop because most of the people selling them know they are junk and tell you not to buy them.

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

I recently purchased a home and needed a microwave. My parents have a second home and they were kind enough to give me the 2-year-old Samsung microwave from that home. The microwave was hardly ever used when my parents had it, so apparently daily use was just too much for it. The keypad will not work - at all - not one single button. Ive tried unplugging it and leaving it unplugged for hours, it doesnt work. The display just flashes Simply Samsung forever. Then, in the middle of the night, it activates the 1 button by itself. Ill wake up and hear it repeatedly dinging and the display says 11:11. This microwave was never exposed to any water or harsh climate conditions. Its just a piece of **. Now that I have to purchase a microwave, I can guarantee it wont be a Samsung.

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

Samsung is stalling on my repair/replacement request until I pass the manufacturer warranty. I contacted Samsung several times requesting that they either service or replace my refrigerator. The refrigerator is constantly leaking in the drawers, the freezer and the floors and does not cool well at the recommended temperature. The representative transferred me to an incorrect service department. Second time around, they kept me for 1.5 hours and claimed they can’t find the serial number to match the model and asked me to send them a copy- I did. Still no feedback or contact from Samsung or its service dept. The company is ignoring the American consumer! There is so many consumer complaints about Samsung refrigerators having the same issues as I report. These are not small ticket items. It is about time for Samsung to own up to its bad products and recall these refrigerators. My old refrigerator by a different manufacturer lasted 50 years. The Samsung refrigerators did not last 6 months. It is time for Consumers Affairs and the Attorney General to order Samsung to recall its products and to reimburse its consumers for every refrigerator with problems. It is time for Consumer Affairs and the Attorney General to prohibit Samsung from selling its refrigerators in the US! Thank you.

The Icemaker has been replaced 3 times, and is broken again. The refrigerator is only 3 1/2 years old. As much as I have loved Samsung products, I am very disappointed in this Refrigerator. I would not recommend it to anyone.

Would not recommend buying Samsung dishwashers. The rubber handle to pull out the drawers is melting only after owning for a couple years. Samsung will not replace. The rubber melts onto the dishes.

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

For the fourth time the in-door ice maker has stopped dispensing ice. When we remove the ice tray, there is a large chunk of ice in the back of the ice maker. We defrost and reinstall the ice dispenser and it works for a month or so, then freezes up again. Very frustrating. The refrigerator is less than one year old, the 31 cu.ft. French Door model.

I love the look of my Samsung refrigerator but the functionality is non existent. It doesn’t make ice. It freezes up. The main compartment doesn’t keep temperatures cool enough for safe food storage. Samsung has known about these design flaws and continues to sell product they know will fail. They don’t stand behind their product and calls are routed to a third party call center. I will never purchase another Samsung appliance.

Do NOT buy a Samsung refrigerator even if they GIVE you a lifetime warranty!! The icemakers a nerve fixed due to a design flaw. The Brick will not tell you the truth. Conmen just using junk appliances!!

I bought my Samsung refrigerator in 2014 and have had nothing but problems with the ice maker and food being ruined continuously because it keeps defrosting. I have contacted Samsung numerous times about the issues. Their warranty is a joke. Especially when you have to pay $75 just to get the company they send out to look at the item. The food replacements was definitely not worth what I paid for this product. I have read horrible reviews on their appliances and unfortunately I regret purchasing this product. I will never purchase another Samsung product.

Approximately 11 months ago I purchased my first and last Samsung product. The refrigerator, rated high by Consumer Reports, is leaking water into the crisper and pooling underneath unless removed daily. Mold builds on the door seals. There is frost in the freezer. I purchased the refrigerator from Sears, and fortunately, it is still under warranty. The Sears repairman came out and stated this is a flaw with the refrigerator. He ordered the necessary parts, which have arrived from CA. However, the repair will not be completed for several weeks--scheduling.......

My 2014 french door refrigerator, Model RF263BEAESR, began flooding below the pantry pan in the refrigerator section last spring. The first fix at our expense lasted about 2 weeks. Samsung agreed to pay for the 2nd fix, which has lasted for 3 months. Now it has the same problem again and they refuse to pay for the fix again. Their new policy is to only pay for repairs ONE time once an appliance is out of warranty, even if the repair is for the same problem that was obviously not fixed by previous repairs. Our repairmen told us that this model and others like it clearly suffer from a design defect, which Samsung refuses to admit is the case. Interestingly, turning off the icemaker prevents the periodic flooding. So our choices now are to pay every few months to have it fixed, to leave the icemaker off, or buy a new refrigerator. I will never buy any product from Samsung again.

For everyone who like me are Stupid enough to purchase a Samsung refrigerator, I have a hint to fix the ice maker. Go to local convenience store & buy ice to load in it. This piece of crap was engineered wrong. After numerous calls & at least 3 service calls it has been out least a month now. I will NEVER buy anything with Samsung.

I have owned this microwave since 2010. Today it displayed the SE error. After reading online, I determined that it was due to the fact that the microwave is installed over the stove and steam from cooking affects the sensor on the control panel (its kind of hard to cook and not have steam!!!). I watched the YouTube video and repaired the panel accordingly. So far it is working - but who knows for how long! I also noticed that some people were calling Samsung and getting it repaired; however, when I called, I was told that my particular model was not covered by the epidemic warranty. Since other people with the same model got theirs repaired, it appears that the story from Samsung is different from different representatives!!! Most people seem to be having the same problem with Samsungs customer service and have additional problems even IF they actually get it repaired. I bought Samsung in good faith thinking that it was a quality product. I will replace it with another brand and will never buy a Samsung again.

My microwave, purchased in late 2010 finally started showing the dreaded SE error message about two weeks ago. The device appeared to be getting phantom button presses (fortunately not the start button) and beeping until I pulled the power plug. Tried a few times to clean the flex cable connecting the keypad to the controller card, but now that only makes it functional for a day or two. Was amazed to see that this fragile connection spans 8+ years of production. Seeing that this has happened to so many others, makes me feel lucky that I got this much use out of it.

I bought the new Waterwall dishwasher in July 2014. It worked well for one week. The door wouldnt stay shut. When it was shut steam came out the top and damaged my counter tops. We have had it repaired 4 times. Last night after investigating a moldy smell under the sink, we found black mold and wet wood. It appears the dishwasher has been leaking and we never knew it. I already have a claim with Samsung to replace my counter tops and now we may have to leave the house because of the mold. I called my insurance company who is sending someone out today to inspect. I wish I never bought this dishwasher. Samsung is the worst.

Did a kitchen renovation and bought a stainless steel 33 inch Samsung rf197 fridge. 3 months later it starts leaking water into the vegetable trays. The fridge freezes up. Everything inside is frozen and ruined. Ice builds up and stops the fan. After defrosting numerous times again ruined everything. Ice in fridge section again builds up and fridge shuts down again ruined everything. Compressor stops working for fridge section freezer keeps working. I am now on a first name basis with the repairman. Compressor stops 1 week before 5 year warranty up on compressor. Have to fight with samsung for repair. 18 months later the second compressor has gone. Enough is enough. Moved my beautiful samsung to the curb (no marks on stainless steel) and bought a different brand.

We purchased the Samsung model DMT 300 RFS dishwasher from Lowes. We are extremely unhappy with the performance. First, it has broken over a dozen glasses, a problem we have never had with other dishwashers. Also, after every load, we are rewashing some dishes by hand due to poor cleaning. We have tried different rinse agents and detergents and more extensive pre-cleaning but nothing helps. But the straw that broke the back was a problem four days out of warranty that we had to pay to get fixed. The staff on the help line was rude at best but far better than the supervisor I spoke with. I will not buy another Samsung product after the way she treated me. My advice is if you buy Samsung, buy the extended warranty - youll need it!

My very expensive Samsung refrigerator door is rusted around the water and ice dispenser. It started after just 3 years. This is the last product I buy from them. I also bought a Galaxy tablet and what piece of crap!

Love the functionality and setup of this freezer... when it works. Purchased in 2011 and worked fine for 4 years, Then water started leaking onto the tile floor causing a severe falling problem especially with my toddler. Service tech found a cm deep pool of mostly frozen water under the deli drawer but couldn’t explain it. Since then, we have had repeated problems with the back of the fridge freezing and stops cooling requiring manual defrost. Have lost full refrigerators of food several times. I have had to chip huge sheets of ice and suction freezing water out of the bottom of fridge multiple times. Major headache!! Fan is freezing up again so time to defrost again. That will consume our entire Sunday... RIDICULOUS for a $2000 machine!!!

We recently purchased a group of samsung appliances at lowes. In new lenox illinois. Within one week the dishwasher flooded our kitchen with water. The lowes corporate claims office approved a company paul davis to tear out the damaged kitchen. They did that and dried out the kitchen after waiting three weeks. The lowes corporate claims handler jill ** approved this work. Then after all was torn out and dried she called us and told us lowes is not covering our damage. This is truly a scam. She said they found a piece of glass in the drain hose. Remember this machine only ran a few times in a week. Well needless to say they will not fix my kitchen. They offered to pay for the litigation and the deductible but I need to use my own insurance! Can anyone help me on how to proceed? Very upset and will never tell anyone to use lowes or Samsung again! If anyone can help please let me know. Thanks.

I purchased a Samsung French Door refrigerator with deli tray and bottom freezer in June 2012. I have had small problems with water pooling in the chill cabinets which Ive been able to deal with. However, its since expanded to a heavy build-up of frost in the freezer. The soft-close feature stopped working weeks ago and the freezer drawer now wont close without putting a huge strain on my back due to the frost build-up. I have been calling around for three days and checking review and appliance sites. I can find no local technician who will take on a Samsung refrigerator repair because they say these refrigerators are simply unreliable and difficult to fix so they stay fixed. (If a manufacturer is going to sell a product, they should ensure there are respected certified repair technicians within that sales area.) Compounding my problem, I have a spine disability that makes it impossible to pull put the refrigerator to try to defrost it. My spine problem requires daily ice packs. The twice-daily struggle to open the freezer door to get to the ice packs has further exacerbated my pain and ability to get around.

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family dinged it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to stand behind their product stating this is not a recall issue.This was a large investment for our family, and we are extremely disappointed that Samsung will not support its customers and products. We would like to share this experience so other consumers can make an educated choice before making their purchase.

DW80F600UTS - Do not buy this dishwasher! I ignored the bad reviews thinking it would be okay... its not! Since day one it has been pathetic at washing dishes. Now barely one year into it, just past warranty, the leak sensor breaks (there is no leak). The dishwasher shuts itself down after a few minutes and the lights blink. I called Samsung several times to troubleshoot and they were no help. Sears repair came out and diagnosed a broken sensor that costs $120 and $145 to install. That is $270 for a practically new dishwasher. Please save your time and money and do not buy a Samsung dishwasher!

We used a few traditional ranges during last decades but none of them had this problem like samsung. We purchased one samsung range two weeks ago and got the following problem: If you drop a single water on the cooktop surface, it will create a stain on it and you cannot remove it at all without spending five minutes using a wire ball! We used this range for just a couple of weeks but it looks like a ten year old one! Looks so ugly!

I purchased a Samsung dishwasher, model DMT800RHS, S/N A3J7G9MCB02679R, paying just under $1000. After the very first load, it did not clean the dishes. The old dishwasher I had, prior to purchasing the Samsung, performed better! Attempts to get Samsung to replace the dishwasher failed. I have to wash the dishes by hand completely, 100%, before placing in the dishwasher. It gets NOTHING off! Why even have a dishwasher? Im upset because this company should stand behind their product, especially one that is in that price point. Shame on Samsung. Will be replacing this one, and it absolutely bothers me that I made such a costly mistake with a company I thought was reputable.

Purchased refrigerator in BLACK finish (RF28HMEDBBC) to coordinate with other appliances in my kitchen. Upon setup by delivery personnel I find surface scratches on the face of the doors that are in even patterns, they agree must be from rubbing during shipping. The salesperson from Lowes agreed to order new doors. Before doing any cleaning of the surface I referred to manual and used only recommended method of cleaning which is damp cloth followed by dry soft cloth. This method leaves swirls on finish plus near the handles I see new scratches apparently from fingernails that have swiped the door while reaching for the handle to open it (nothing else has been near that area except my hands). Also manual suggests polishing the surface once or twice a year but does not say with what product. I called Samsung and they could give me no answer to what product they recommend. The new doors arrive with another series of scratched patterns so obviously the finish is not durable at all! None of my other black appliances (other brands) have any marks and are several years old. Lowes is willing to again order new doors or swap out for another brand. I am writing this as a buyer beware notice and curious if others have had similar issues.

I purchased the dishwasher 17 months ago, had a repair which cost $175.00, and its still not working! I thought that Samsung had quality products. I am so upset because we havent finished paying for it.

I purchased an entire suite of gorgeous Samsung stainless steel appliances for a hefty sum of money. The Samsung dishwasher NEVER cleaned the dishes. In fact, the dishes came out dirtier than when they went in. After 5 years of having to hand-wash EVERY glass that came out of there, I purchased Bosch dishwasher. What a difference!! Every dish that I unload is now sparkling clean, literally.As for the rest of my Samsung appliances... The over-the-range microwave touch screen panel went out after only 5 months (covered by warranty). The touchscreen panel went out again after another year, which Samsung refused to warranty it. To repair it would have cost more than to replace it. I replaced it with a different brand. Oh, and the authorized Samsung repairman said to NEVER put a pot of boiling water beneath the touch screen panel. Really? Its an over the range mounted microwave.As for the Samsung range, one burner on the electric, smooth top range completely stopped working after 2 years. I had to have that repaired for a few hundred dollars. As for the Samsung refrigerator, the icemaker went out after only 7 months. They only warranty the icemaker for 5-6 months. That cost me $400 to replace. It went out again 3 years later, and again had to replace it. The freezer door also had to have the hinges replaced after 3 years. So now, I have an entire kitchen of mismatched brands of appliances. STAY AWAY FROM ALL SAMSUNG APPLIANCES. YOU WILL SPEND A FORTUNE REPAIRING THEM.

We have an ongoing problem with ice build up under the cooling drawer. We had previously owned a Samsung refrigerator with the same issue, which was due supposedly to a too short heating element at the bottom of the coil. When we purchased our current unit, we were assured that this design problem had been resolved. It has not. I encourage the government to force Samsung to recall these units. We will never purchase another Samsung appliance.

Samsung RS261 - We are on our 5th repair for the Samsung side-by-side with water and ice cube dispenser. The machine has flooded our house 2 times and has had water problems since 4 months into owning it. We have an extended warranty and this is getting old. The fan makes an awful noise, food goes bad. The fans in the back freeze, the water system breaks. We call service, they come order parts, and 3 or 4 days later come back and repair it. Rinse and repeat. There is a class action lawsuit against Samsung for these POS refrigerators. By the way, how do you rate 0 stars? Im sick and tired of this refrigerator breaking.

So start by saying Im huge Samsung person, TVs, note Phones, Sound bar, Etc.. So figure why not try appliance even though they are new to it. I got Appliance package and Ice machine gets stuck about once week on refrigerator which is annoying but works good otherwise. But stove after about year/year and Half started glitching out on display, which go online and see this is common problem other experience due to Poor motherboard/Motherboard issue.Which after never having issue thought it was huge telling factor that when I finally have issue Samsung says, We can connect you with service company. They will charge you $200 just to come out diagnose the issue, when I could by a new range for twice that, as that did not include parts depending on what is needed or labor. Not a FAN, would say Stay away from Their Appliances altogether. They are still figuring it out and not very helpful. Also from customer support over feeling taken care of or anything Useful was done would rate it 0. as I could have figured out same thing.

Purchased from Lowes. They did everything they could including replacing the unit. Problem still continued. Was referred to Samsung and they dragged it out until out of warranty. I have to take the back of the freezer apart every few weeks and defrost the back coils that have thick ice build up. Fan blade hits the ice and makes an unbelievable noise. We cannot use the freezer for food. Will never own another Samsung product.

We purchased our Samsung rs261mds refrigerator a few years ago. Since then the cooling fan has gone out several times, and I have to defrost the freezer to keep it working. The 3rd time samsung sent someone out, I was not told what was wrong, then I was told that samsung was not paying for the repair after it was completed (They had extended my warranty once because of the fan going out a 2nd time) and that if I did not pay my bill I would be blackballed and no one would ever fix my fridge. Then if that wasnt enough, the repairman came to my house the next day and told my son he left steamer at my house. When my son went to look the repairman walked in and began going through my cabinets. At that point my son made him leave. I called samsung and spoke to someone in their executive resolutions department who apologized. Said they would be paying for the repair and that a supervisor from the repair place would call to make an appointment to come out to thoroughly my fridge. When my fridge stopped working 1 month later, I was told they would send someone out at my expense! Now my fridge has stopped working. I lost all my food. I am disabled and not working and my husband lost his job 4 months ago. Thanks to samsung and their crappy products and service, we will be keeping things cold in coolers until we can buy ANY brand of refrigerator other than samsung!

We purchased a Samsung Fridge that was delivered 10-22-18. The ice maker never worked. Auger would get stuck pushing the ice drawer out and causing it to bang on the inside of the refrigerator door. No ice would come out. Then we would have to open the door, shake the ice drawer at which time we would get chips of ice even though it was on cubed. Called Lowes and they sent out a repair company that replaced the ice maker. Within 3 days the ice maker is doing the same thing again. It is a flawed design and Lowes said even though we just bought it it was two weeks out of guarantee to replace! We purchased the extended warranty but the problem cant be fixed. Lowes is selling a defective product that is now part of a class action lawsuit. This Samsung Model RF23J9011 is part of the lawsuit. Why would Samsung continue to make defective ice makers AND why would Lowes keep selling them when they have to know, based on the numerous calls they are getting with the same complaint, that these refrigerators are garbage. Just get your $2,400 and throw it out the window. UGH.

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

We purchased an expensive Samsung stainless steel refrigerator from Sears. After a few short months, rust spots began appearing all over the fridge and freezer doors and ruined its appearance. I would not recommend purchasing a stainless steel appliance from Samsung. This experience ruined stainless for me, and we will never buy it again.

Two months after buying a brand new side by side Samsung refrigerator, a fan blade broke and the sound was very loud. It took Samsung 10 days to find a technician to come to the house. The gentlemen discovered the defected blade and was quite surprised being that it was only two months old. He suspected a manufacturers defect and he ordered the part, but it would take several days. In the meantime, we had lost the food in the freezer and refrigerator. I then called Samsungs customer service and explained everything as it happened. She was not very sympathetic and said that the part was on its way and thats the best that they could do. It was a major purchase for us and we felt cheated. Will think twice before buying another Samsung appliance!

Had it only 2 years and its already broken. It stopped cooling the refrigerator side. Stays at about 60 degrees. The error code stated the fan had an issue. Sure enough it was iced up. Called a tech to take a look. He said at first the issue was with the drain. Since the water wasnt draining then everything would ice up. He said he fixed that, and later it iced up again. Then the issue was with Freon leaking.

The shelves on the doors have cracked and had to be glued to keep in. The little shelf near freezer is attached with screws into plastic anchors and they have all broken. The top shelf will not go into the bracket to hold it in. The bottom shelf which holds drawers the rack on the refrigerator has cracked around the screw and the back of that shelf on other side has broken. I know its 9 years old but all these are poor workmanship for material used.

I purchased a Samsung RB2155BB refrigerator back in 2004. Now, the sides of the unit are getting extremely hot to touch. The repairmen wanted too much money, so now Im trying to get Samsung to warranty the unit since this is clearly a major malfunction.

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

Bought the unit last 2014 and started using it when we moved into our new unit in July 2014. Within 2 years, stains and discoloration appeared on both doors. In April 2017, have shelled out 1k plus for a replacement of what they called sensor, cause my freezer is not functioning. In less than 1 year, as of this writing, March 2018, it malfunctioned again, cant produce ice cubes and the whole unit is not cold enough to cool a pitcher of water. The mechanic from their authorized service center, checked it up and gave me an estimate amount of PHP5,000 to replace a leaked hose etc. I will now spend 6000 plus for a unit that I have used only for less than 4 years. I would rather buy a new unit if I have an extra money, and if I do never would I buy any appliances from this brand.

Purchased a home and did a remodel and purchased a Samsung appliance package from Home Depot. The dishwasher has been a NIGHTMARE!!! I am the only one in the home so I don’t run it every day but once I did begin to use it and not even 2 months later had to have the pump replaced. One month later YET another repair! Spoke to a representative who said they would refund my money and she would send me an email with how to get this. Received the email and provided them with everything they wanted. Waited a month and No refund check. Called NUMEROUS time to take 10 minutes of explaining to have them transfer me to claims where THEY DO NOT ANSWER AND YOURE ON HOLD FOREVER!!!I called numerous days in a row and have sent emails every day with no response!!! HORRIBLE!!! So I called and explained to Home Depot and they said there is nothing they can do! It is absolutely ridiculous!!! Pay over 400$ for something and it is not overused and you can’t even use it!!! For Home Depot to support this manufacturer is very sad!!! Will NEVER buy from Home Depot again! Nor will I tell anyone to purchase Samsung!!

Never buy Samsung appliances. Ive had problems with my brand new refrigerator since the beginning. Even with the warranty, I cant even get it fixed!! We lost so much food, time, energy and its still not working and they dont want to help us at all!!!

These are NOT good refrigerators. Have owned a French door Samsung for about 8 years now... Bought it at Lowes for a big price. Had trouble with the drain freezing up and leaking water all over the place, which luckily I was able to fix myself after much research. Now the circuit board is malfunctioning... Beeps constantly, and freezes your stuff in the fridge section... I have tried everything but calling a repairman... Pure unadulterated crap for the price paid. Im gonna toss it and call myself very lucky to be rid of it. Get yourself a GE or Whirlpool is my advice... Anything but this!

I bought this dishwasher because it was recommended in the press as a good product. My experience with a Samsung dishwasher is nothing but problems. The dishwasher will not clean the dishes properly even after you rinse them down to start. I have had to replace the pump on this dishwasher twice and the service charge is around 200 dollars a visit. This is over a 28 month period. My advice to anyone wishing to buy a Samsung dishwasher should look at another product and leave this one alone.

I bought my RSG257AARS side by side refrigerator 4 years ago. Everything was great with it until the compressor stopped working properly and all the coolant leaked. When I called an appliance repair shop they told me that Samsung only lets people who are trained by Samsung repair their fridges. She was very nice and told me where to go to find someone in our service area. Here in the DC/VA/MD area I could initially only find 3 people who would work on my fridge and it took me a week and a half to get an appointment. I lost EVERYTHING in my fridge and freezer. Then, they charged by $300.00 for a visit! Now, less than 90 days later (and the part was only good for 60-day warranty) I am having the SAME problem and now have to call a separate appliance repair place to come fix it, AGAIN! I will NEVER EVER buy another Samsung appliance in my life. The Samsung Customer Service department gives me the runaround. DO NOT BUY A SAMSUNG Appliance. Even if its the cheapest price and you THINK you are getting a good deal. Go with any other brand and save yourself the headaches.

I bought the Samsung French Doors/Bottom Freezer in June 13, 2011 (Model RF266AEPN/XAA). The first repair came in December 2011. Control panel was iced. The refrigerator was not cooling. In fact, temperature control showed 68 degrees! Then there was the issue of the freezer door. You had to forcefully open it, as though the side rails that supported the freezer seem to lock, preventing the door to open. Then once opened, it had to be forcefully closed. Now, its happening again. Refrigerator is losing its cool. It just so happened that I kept the old Amana in the garage. Ive had to transfer the items from the Samsung to the Amana. I called BrandsMart USA on Friday, March 16, 2012, where it was purchased since it is still under warranty. They set up for someone to contact me on Monday, March 19, 2012. I am going to look into whether I can return it to BrandsMart USA. The first time it was repaired, the Samsung repairman said they were having issues with these refrigerators. I am going to check with my legal plan to see what can be done. I will not purchase a Samsung anything again.

Purchased a Samsung refrigerator back in June. After 2 failed deliveries with damaged doors, Finally had 3rd fridge delivered on Sept 30th without problems. Called the Samsung company on many occasions regarding the problem. The Samsung company offered me a $150.00 gift card for our troubles. Today called to follow up on the gift card NOTHING!!! They will not honor their promise of the gift card for our troubles. Worse customer service I have ever experienced. The ABSOLUTE WORSE!!! Buyer Beware after purchase they forget about you and anything to do with their product.

The refrigerator was purchased by the previous homeowners less than five years ago. They had it serviced 3 times prior to us buying the home in July 2019. My husband and I have had 3 service calls just since July 1st 2019 each problem different from the last.

Don’t buy Samsung! They are not responsible nor do they take ownership for their manufacturers defects. After only 3 years all 5 knobs have broken on my range purchased Dec 31 2015. I cannot use the range and Samsung refuses to acknowledge ownership for poor quality or replace the knobs. It is a simple task that costs less than $5 yet they are willing to lose business over $5. It seems they do not value their customers.In 25 years I have never had any knob break on my ranges. Even the cheapest of Frigidaire ranges are sturdier and better built than this Samsung model that I purchased through Costco for $1,100. Very disappointed in Samsung’s customer service. All my appliances are Samsung (dishwasher, fridge, tv, phone, etc) and this is the customer loyalty they show. Disgraceful. The service call was escalated and they still refused to even make a compromise. “I’m sorry, that’s what the 1 year warranty is for,” doesn’t seem to cut it. They have lost a long time customer.

DO NOT BUY! DO NOT BUY! FOR THE LOVE OF GOD, DO NOT BUY THIS DISHWASHER! My wife and I purchased this dishwasher in February 2014. It lured us in with its beautiful looks and promise of quiet operation. For nine months this dishwasher worked flawlessly. It cleaned our dishes well and you could never tell this thing was in operation when it was running. During the first week of November we got an LE code and the dishwasher shut down. The manual told us to cut the power to it and call Samsung for service. It took two weeks to get a technician to our house and he had to order a new control module and a new leak sensor. Apparently LE is the fault code for leak. When the Technician replaced these items the machine started working again. Two days before Thanksgiving the dishwasher stopped working again and was flashing the LE code again. This time it took almost a month for the Technician to get to our house and he couldnt find the leak so he ordered an entire Sump Assembly since Samsung told him this is the only other thing that could be wrong. Christmas Eve, the technician came out and replaced the Sump Assembly and got the machine running again. On New years day, a week after the repair, our dishwasher stopped working again and was displaying this dreaded LE code again. I immediate called Samsung and they scheduled the repair man to arrive for another repair today but the machine started working again yesterday (assuming the water leak dried up) and the repair tech called Samsung to explain to them the situation. Samsung told the repair tech since he couldnt recreate the problem theyre not going to recognize there was a problem and they were not going to pay for the service call. Even the repairman was disgusted with this and called his supervisor to explain the situation and jumped through hoops to find a way to keep us from paying for the service call. He even called the store we bought the machine from and explained the situation to them which lead to the store telling me to bring this piece of junk in to them tomorrow and theyll give me a new machine of equal value and different brand name.I went online and entered the model number of this dishwasher in google and I am in shock from the amount of complaints I see about this dishwasher and theyre all the same complaint. That LE code and the inability to get it fixed and Samsung refusing to do anything more than toss new parts at it. This dishwasher is in need to be recalled but Samsung will not acknowledge it. PEOPLE PLEASE!!! DO NOT BUY THIS DISHWASHER! There needs to be a class action lawsuit brought up against this company. Also everyone that has been ripped off by this company needs to simply contact the Federal Trade Commission and make them aware of this Samsung sponsored con game being ran on American consumers.

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!

After 1 year the microwave (Samsung microwave SMH19187ST) started beeping in the middle of the night, error code SE. Now the micro only beeps and does not work. This is Samsung Crap... I will never buy another Samsung anything, First time the plastic latch broke on the door (fixed it by drilling new hole in the plastic hinge area. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

We purchased the Samsung 24 Stormwash dishwasher in August 2020. After the first time I ran a full cycle, I got an error code OC. I looked it up and the manual said to contact the manufacturer. I tried using another cycle to see if that would work, it didnt. So I tried several other cycles and it finally completed a cycle. But I immediately noticed it didnt wash the dishes at all. Dishes that didnt even have grease on them before, were greasy with debris on it. Mind you, I rinse the majority of the dishes before putting them in the dishwasher.So I called Home Depot to tell them it wasnt working and they informed me at that moment that it was purchased from the manufacturer so I would have to contact them. Soooo, I called them and I have had the run around from the very beginning. They arranged with a local company to send a tech out to look at it. That is whole story in itself (and not a good one). He FINALLY came out, said it needed a part, ordered it and came back to install it a week later. After he left, I tried a cycle and it worked. And then I ran another cycle and it barely got about 2 to 5 minutes into the cycle and it stopped. I called Samsung again, and after speaking to the lady (a rather rude lady at that), she finally escalated it for me to get a refund or replacement because they couldnt get in contact with the company that supposedly fixed my unit. They were supposed to call me back within 24 to 48 hours. A WEEK later, I called them because I never got a phone call back and they had the nerve to tell me I didnt qualify for a replacement or refund. They sent a defective unit that cost $1052.85 and now I have to jump through hoops just to get the unit fixed. The rep has been rude and dismissive. The unit is horrible! DO NOT BUY FROM THEM. We have everything else Samsung, but we will NEVER buy from them again!

The stove is great and the heating element works well. I like the flexibility provided by having multiple pot sizes on each eye of the range as it provides for quick and even heating without any overkill. The range dials and oven buttons have a nice click when depressed, which I prefer compared to my old stove that didnt have much feedback when using. The oven also has a convection feature that I greatly appreciate as well. My only complaint on my stove is that for some reason the oven light blows quickly regardless of how often you use it. I have replaced the light numerous times within 6 months and I have just stopped using it.

We have had issue with Freezer part of our Samsung french door fridge. It continues to freeze up, developing frost & ice to build up. Samsung has no customer service to speak of...

I purchased model #RF25HMEDBSR in 2015. To date Ive had to have it serviced three times at a cost to me of $900. I have been waiting since July 27 for more repairs for the same issues and they cant get anyone to do my repair until Aug 27. The ice maker and cooling issues are defects that have been around since 2006. Samsungs customer service is horrible! They have been giving some refunds for their faulty refrigerators but it can take months of waiting and countless hour on the phone with them, if you can get to a human. I love the design of this unit but having to pay $900 in service fees is unacceptable. Avoid at all costs!!!

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

New convection with 4 burners and warming burner - $1100 and cost of warranty. 2 months old and some greasy water boiled oven. It dripped on oven door. Now glass inside, all 4 layers has grease on them. Cannot clean from bottom. Called service for cleaning and will cost me almost $100. The seal on the glass must have not been sealed correctly and Samsung will not fix under warranty. I am very angry and want to send it back. HHGregg store will not help - where purchased. My old oven never had this happen. This oven is made like junk.

I called Samsung customer service to find out what I can do for my stove that displays an error code and will not work. I was told by the rep to unplug it then plug it back in. I did that and it still wouldnt work. I was referred to another department that tried to sell me a service plan for almost $300. That I cannot afford. I cant believe a stove less than 2 years old has this many problems. All I can say is buyers beware. Dont spend your hard earned money on this product if you are not prepared to shell out more money 1+ year later. I had an old stove that was purchased in the 60s that was so reliable. This is a downgrade from that. They should be embarrassed with this inferior product. I hope this review can save someone else from the frustration I feel.

French door bottom freezer with middle draw. Icemaker overflows, appliance repair company said there is no fix. Samsung danced around for weeks before we contacted the attorney general for a resolution. Finally Home Depot forced Samsung to buy back this paperweight. Nothing was happening until we took steps with the AG and they contacted Home Depot whom we bought this from. Home Depot was extraordinary in helping to get our refund.

I purchased a Samsung dishwasher in 9/2012 model # DMT400RHW/XAA from Sears. From day 1 the dishwasher would not wash my dishes very good. It would leave spots on glasses, utensils, & a white substance on plates, bowls, etc. I contacted Sears after the tub in the dishwasher was holding water & the dishwasher would shut off with the delicate blue light flashing. Sears advised me to contact Samsung Repair. This is when the dissatisfied consumer turned into Angry Consumer. I contacted Samsung Repair & they told me that I was assigned to a repair company to come out & fix the dishwasher (under warranty) at No Charge, but when I contacted repair appliance company, she advised me that I would have to pay for it to be repair. Then I contacted Samsung repair & told them what the repair company said so she then assigned me to another repair appliance company, but they wanted me to pay for the mileage for them to come out & fix the dishwasher. Again, I had to contact Samsung Repair about the mileage problem. After several calls to Samsung Repair, she put me on hold & came back & said her manager said they would pay for the mileage. The repair appliance coming assigned would never answer my phone calls or messages I left more than 4 times. They would call me at inconvenient times when I was driving & could not pick up the phone, but I would pull over & call back & the repair company again would not pickup my calls or return my messages I had left & the next day Samsung Repair department closed the repair order, without contacting me to let me know they were going to close out the repair order or to find out why from me that I could not get in touch with the repair company. I called the Executive Customer Relations department spoke to Keya & she advised me that the dishwasher would be repaired at No Charge. I sent several Emails to corporate office & Samsung repair several times & several days ago & I have not received any correspondence from Samsung either by Email or Phone Call. Please help me in getting my money back from Samsung. I have never owned a Samsung dishwasher before or do not ever want to own a Samsung dishwasher again. This is the First & Last time I will purchase a Samsung appliance, electronic, or Any other product ever again from Samsung. I have never ever had a problem with any dishwasher I have purchased before, Only This Samsung Dishwasher. Please, Please, Please Help Me!!! I dont have the money for an Attorney.

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

My husband and I purchased a Samsung 4 door model refrigerator Model RF2339011SR/AA from our local store in November 2016 at a cost of well over $2,000. We paid a premium price because of the unique styling and because we have several other Samsung appliances in our home and because we’ve had no issues with them. This has certainly not been the case with this refrigerator.I. Several months after our purchase we called Samsung regarding a leveling leg for the front of the refrigerator that had broken and some additional plastic door adjustment snap rings so that we could level one door that was slightly lower than its mate. This simple request took multiple calls with us being passed from person after person and department to department and being told, ridiculously, that a technician would have to come to our home install the leveling foot and snap rings. This was finally resolved however, and we were sent the parts. II. About 2 ½ years after our purchase, We contacted Samsung because of an ongoing problem we were experiencing with the ice maker – ice freezing up in and around the tray and blocking the entire ice maker unit up with ice. After 2 weeks of multiple calls and disconnected phone calls, Samsung agreed to a one time “warranty extension” as long as we could find a local repair person and pay him in advance after which Samsung would reimburse us. We did this and we still have an ice maker that freezes up. We have to keep it turned off and only turn it on when we need to refill a bag of ice.This is the number of people we had to speak to in that instance, and the names they gave: Samantha Julisa Juan Roy Andelo Shamia Stacy Christina Kimberly Maria Natasha Alexis Louise TayahanaThat’s 14 different people and again, the icemaker still freezes up.III. Now we have a new problem. On December 22, 2020, we called Samsung regarding the clear finish, or fingerprint coating, separating from the stainless material on the bottom left freezer door. It is very noticeable and looks like a stain on the door. We spoke with someone named Garrett, who, after a 45 minute conversation finally said that he would escalate the issue and asked that we send photographs to efax@sea.samsung.com with the ticket number of ** noted in the subject line, which we did. We were told that we would hear back from Samsung in 3 to 5 days. Not hearing from Samsung, we called on December 31, 6 business days later, and spoke with Hassie who again “could do nothing” but would transfer us to a supervisor, but the wait time was 1 ½ hours. We opted for a callback which happened about an hour later. We spoke with Delson this time, a “case manager” he said. Despite my insistence that this was an obvious manufacturing defect that caused the finish to separate from the substrate, the only point he could relay was that it was “Cosmetic Damage” which was not covered by warranty and that he “could do nothing to help us”. We asked to speak to a supervisor and were told that one would call us within 48 hours. Of course by this time we didn’t really expect that to happen, but we waited until January 8, 2021 to call Samsung yet again and this time spoke with someone named Damascus who again said he would try to get our claim escalated to manager level. After he tried to contact one for 8 to 10 minutes, he informed us that the wait time would be 2 hours and 10 minutes and we would get a call back, which we did, this time from Pamala who was insistent that nothing could be done.Taking a break in the narrative here, please understand that all along we have only been requesting that Samsung replace the defective door which I was more than willing to install. You only had to send a door, which I expect would have been less than $100.00 your cost, to alleviate the defect and make the customer happy. At every phone call we had to go over the entire situation again wasting anywhere from 10 to 45 minutes per call, not including wait times, to actually speak to a person. It continues, on January 15, 2021 we called again and spoke to someone named Wisvert, same thing all over again, a case manager would call us next week with answer. Nothing. On January 22 not hearing from Samsung, we called again, this time speaking with Kendra who forwarded us to Selanda. We thought we were getting somewhere now. She told us we would have to pay a technician to come to the home to determine that it was a manufacturing defect and then Samsung would replace the part only, not the labor. When I reminded her that we had sent pictures that Samsung technicians could look at to determine that it was a manufacturing defect, she said there were no pictures. That was upsetting to us after the time and effort we went through to provide them as requested. When I asked her to put in writing via email that Samsung would replace the part if a repair technician found that it was a manufacturing defect we were strangely and abruptly disconnected! No call back either, On January 24, a Sunday morning, we were surprised to receive a call from Samsung Electronics Exchange and Refund Department, a Marcos, who called to inform us that there were no options and that they could not take care of this defect.Please note that this defect of the finish separating from the substrate is not due to any harsh treatment from us and that we offered to install the door only asking Samsung to provide the replacement part. The terrible service that we have received from Samsung’s “customer service” is beyond belief. The repeated passing from person to another person, the long wait times, the limited language skills making it hard to communicate, and the continuous offers to call back that don’t happen, all appear to be a tactic on Samsung’s part to discourage customers from pursuing remedies to problems with its products. It turns out that our experience is not unusual for Samsung. According to the Better Business Bureau as of this date, it has fielded 20,375 complaints in 3 years and over 1000 reviewers have rated Samsung a 1.02 out of a 5 stat rating. What a shameful record for a company.You have lost us, a valuable repeat customer, over this lack of customer service, we will advise friends and family not to expect any customer service from Samsung if they purchase a Samsung product and we will be placing our comments and this narrative regarding these issues everywhere applicable online. Please, in the spirit of truthfulness, delete all claims of the importance of customer service from your advertising and phone messages as we have never experienced any caring customer service from your representatives. We’ve never been so disappointed in a company.

We bought the Samsung over-the-counter microwave brand new in 2010. It worked very well and looked great. But it hasnt even lasted FIVE YEARS. 6 months ago the door latch broke; we repaired it ourselves with $75+ in parts. A month ago this started happening: when we open the microwave door, the unit turns ON and runs; only way to not cook my hand is to unplug it. Its headed to the recycle bin. There is no excuse for a product this expensive (retail $349 at Lowes) to last less than 5 years. No warranty that long is available. Will not *ever* look at Samsung brand for kitchen appliances again.

Lets start with a Samsung refrigerator, model RF260BEAEBC/AA, that had a failed ice maker in first six weeks. After working with Samsung call center to do troubleshooting, no change. Now with outsourced service company, USSI, who can be reached for updates through a toll number, not even a toll-free 800 number. Company has not vested interest in Samsung product quality, as they service other brands also. We will be without ice maker for nine days before the hoped-for Monday call from service to schedule a service visit. I can tell you, the USSI call center rep was about as cool and indifferent to my problem and the delays as you can get. In the future, will try to stay away from products where company is not fully invested in the warranty and service aspect.

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I may have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their window of availability. When the repair person arrived, he already knew what the issue was. He did remove one crisper tray and acknowledged that he could see where the water was coming from. He then told me that there is an upgrade that is out that will fix the problem. When asked, he told me that it would not be covered by warranty because it was an upgrade and not a fix. He was here for 10 minutes, which included his paperwork being done. They charged me $76.00 and then proceeded to tell me that the parts and labor would be $116.00; however, the parts are on back-order and so the repairs would not be done until October and this is September 11th. This, coupled with the thawing suggestion, tells me that is not a small issue.So I called Samsung and after 10 minutes on hold as the problem was being reviewed, I was transferred to the executive customer relations department only to be told that my refrigerator was past its one-year warranty and there was nothing they would do to satisfy my issue. Is it unreasonable for a product that costs $1300.00 to last longer than 3 years? So much for executive customer service”! They have my money and they didnt seem to think that they need anything else from me. What they fail to remember or maybe care about is that I (a consumer) will want to buy an appliance again and I have friends that will need to do the same!

My microwave that I purchased in April 2011 has been giving me issues months after I purchased. The panel has been replaced about 4 or 5 times and continued to have issues like beeping for no reason, lights on and off without being touched and going out for weeks and returning back to life after weeks of not working. I have made plenty of phone calls about 40 between Samsung and their technicians with little luck. At times they closed my file just because and i would have to start the process all over again. Since my microwave has completely stopped working in August 2014 they said they would fix and came out 3 times to diagnose the same issue but never fixed it. I was told by tech he was going to order parts and be back to fix, and never did. It was a lie. They called me 3 other times after that because they wanted to diagnose it again. That makes no sense, but they claim that is the process. I complained with BBB, and Samsung now wants the original purchase receipt that I had already showed the technician in 2012. Since I dont have it they want to partially reimburse me for owning it all this time. Whos fault is that? Not mine. If Samsung would have accepted my product was defective from the beginning I would not have owned it for so long. How can the people put an end to this defective product. They should get sued or make them recall their product. I am tired of Samsung and they should be held accountable for selling faulty products.

I bought a new refrigerator in 2009. The fan went out in the freezer leaving me with an unbearable noise that is constant. Best Buy warranty was extended to fix the problem, but less than a year and half later it is doing it again. I have never bought a fridge for over $1000.00 till now and I am so disappointed in this investment. My old fridge is doing better than this one. So much for upgrading.

Purchased this top of the line double oven stove from Lowes South location in June, 2017. On February 21st dropped a glass cover from a casserole. A short height (3) from the stove top resulting in the glass top shattering. The stove was still under complete warranty and nowhere did it indicate in the manual that glass tops were excluded in the warranty. Phoned Samsung and followed their instructions as to taking photos of the damage and when speaking with them we got the impression that everything would be repaired. As soon as Samsung received the photos they responded very quickly that it was excluded under the warranty. Nowhere on the warranty was there such a disclaimer. We will never buy another Samsung product again. We would not recommended this company as they do not stand behind their warranty.

We followed directions to change the interior Halogen light bulb in our ME179KFETSR Samsung Microwave oven. Weve spent over 6 hours, called at least 5 different recommended phone numbers, including 1-800 SAMSUNG, and we are still no closer to changing the old light bulb. We removed the old bulb, but our fingers are too large to install the new bulb. It must be a faulty design, but Id say when you cant even change the light bulb, or get any help, I have bought my last Samsung kitchen appliance. I would have given a 0 for my satisfaction rating if it was an option.

I can just sit down and write a novel about my disposable fridge that would make a priest want to renounce his vows, oh my! And thats not all! So while I have your attention, let me begin with the juiciness of this sought over novel, soon to be released; not appropriate for the weak-minded, lame, sex offenders, and others whom are abusive. My story begins on the purchase date of December 3, 2010, not to be delivered until December 21, 2010 on Model: RF217ACRSXAA; Brand: Samsung 20 cubit ft B/M french doors; cost $1,299.00, growling! OK, its going on 8-years old, so what? Dont you want for your refrigerator to last more than just 8 years, I do? After all, $1,299 isnt anything to laugh about on the high cost of paying for any appliance that should serve their customers well in the long-run; hello, this one doesnt cut the cake, in fact, it lacked in all areas. Listen up now in hearing the truth and the reality of this poorly constructed, over-priced, defective, piece of disposable stainless steel has-been appliance of junk. Not pretty so far, and its not going to get any prettier, trust me. To save time, Im just going to list the issues in laying them straight out for your digestion, and I hope they dont deliver unto any of you any form of nausea, flu-like symptoms, diarrhea, or self-inflicted wounds; even thou tempted. This appliance was doomed when formed in the craters of the stainless steel womb in appliance making; in laymans terms it was defective and unacceptable and much made aware of, however, Samsung continued to disregard any discrepancies of their workmanship and so they continued on. This so-called wannabe fridge didnt pan out at all in its performance and the companies bragging and boasting of such a wonderful product; check out the other sources of reviews regarding their refrigerators and youll see the tremendous faults and Samsungs own claims that it was your fault based upon reasonable wear and tear, other words, your daily usage of their product. BULL! Cheap and stupid comment! Everything we have is considered being used on a daily basis as wear and tear. So it comes down to: a faulty and a unacceptable product with the first thing happening were dents appearing upon the surface front of the stainless steel in various areas where nothing was knocked or hit upon the refrigerator, and this still remains a mystery to this day; and suddenly one day out of the blue when upon opening and gagging, a vile odor of non-delight smacked me right in the face of something raw and diseased in leaving a stench of a decomposed corpse somewhere hiding in my fridge, it was so intrusive and vile that I had to end up removing everything in my fridge to remove the odor of death with vinegar, baking powder, peroxide and rubbing alcohol, which finally helped in this hideous stench, plus it harbored its odor upon my cheese and butter, which I had to dispose of, costing me money in waste, and then having to replace those items which cost me more. This lovely saga lasted over 1-year in the making and it wasnt pretty, as I had to do this every 3-months. When I contacted this lovely and caring company, I was told to wash down my fridge. Hahaha! Now thats funny! I reported to this expertise person filled with much knowledge and wisdom, that this was exactly what I had done. Then her reply was, it takes time and itll go away. Another bout of uncontrollable laughter in asking her, what if it doesnt go away, then what? Only to be told again by this person of much esteem, then call us back. OK, as if my calling is going to be opening their deaf ears, NOT! Now moving on to my wonderful and functional ice maker, which when my fridge was installed, the ice maker wasnt even hooked up due to our older home not having any water hookup for a refrigerator that had an ice maker. So the installer, turned that option off as we didnt use it. So in the 7 years in which weve had our disaster of a fridge with all of its sought after imperfections, were still experiencing problems with the ice maker. This problem has now been addressed 3 times, with a repairman coming out doing his magical diagnostic check to say it was our ice maker programmed in indicating that there is a problem. What kind of a problem you asked, well, its programmed of course with all of its electronic components saying that there is an ice issue and leaking. NOT! So this lovely costly $100 gadget of necessity had to be replaced, why, well its because of the way Samsung designs their appliances causing for them to react in indicating something that isnt. But in order for my fridge to work, I had to pay for it as it was out of warranty. How lovely and kind is Samsung to do that in their designing and corruptible computer technology to showcase this error of DECEIT. So it was done and I had thought over, but once again, the fun and love of this fridge is expressing itself all over again, and less than one year after it was supposedly been fixed and not to do it again. Yeah, right! So this time Mr. Mechanic, Man of Genius (another repairman) comes out and swiftly removes the ice maker saying that it wasnt needed and therefore I didnt need for it to be there. No charge this time, saying it was a courtesy call. And after 3 months, surprised! I know, your hearts must be breaking by now. So once again a call was made and several people spoken with, all whom didnt know what was said nor documented from the others, so I had to repeat everything over and over; my patience was low and running thin by now. So finally a service call was made by a company who would call me to confirm within the week regarding an ice maker that was removed and yet there was still a problem. The company called, the serviceman and I talked, only to find out that what Samsung had told him was nothing that I had said that I needed help on. They told him that I had a water leak, when I had an ice maker that was removed and the code were showing that I had a water leak coming from my ice maker that was previously removed. The serviceman suggested I call them back to report this, as there was no reason for him to come out for something that doesnt exist. The call was made, I had talked to 4 people and was told someone would be contacting me (this was in May of this year 2018). And yet at this time no one has contacted me on scheduling anyone to assist me, and my fridge is still the same as it was before where you have no option in controlling your refrigerators temperature, and its not as cold as it should be where numerous items of food had to be removed and thrown away. So now what? Let this vicious, but yet lovely and caring company who jumps hoops and swims the ocean, climbs the highest mountains and deals with volcanoes just to make sure that their appliances will be serviced well and proper, leaving you with a sense of relief and comfort, and cold foods. Wow! Guess Im in good hands after all; and here I thought Jack the Ripper was bad.

I was promised a refund for my unrepairable Samsung refrigerator, and they rescinded that offer. Terrible customer service. People were argumentative. Information was withheld from me. One support person even had the gall to tell me that I should have known the refund procedure. Everyone refused to connect me to a manager. And no manager ever called me back. Speaking with a manager may have cleared up the refund procedure. The whole process was taking over a month, and I was without a working refrigerator. I was never told that there were stipulations attached to the refund, namely that I needed to take pictures of the detached serial number and power cord. They told me to keep the unit until the refund was final. When I asked why, their only answer was that the refund was not final. They NEVER said that I would NOT get the refund without the unit, because at the very end they would ask me to provide picture documentation. They told me I had to dispose of the unit myself, which I had Sears haul it away. Now Samsung is saying GOTCHA! even though we withheld the refund requirements, we still rescind the offer.

I wish I had read reviews before I bought the Samsung refrigerator. We have had to defrost it several times. Samsung customer service is very poor, entailing many phone calls and waiting weeks for service people. Now when it starts making loud noises and leaking water I collect all the camping coolers, empty it and unplug it for 24 hours. Ridiculous! An expensive disappointment.

Samsung dishwasher has a great capacity size. It is very quiet when operating and cleans as well as any others Ive had over the past 40 yrs. The stainless steel look is very updated and it doesnt stick out from the cabinets. I would purchase this brand again. It is a good fit for a large family or someone who has lots of company!

I bought a brand new side by side Samsung refrigerator from Home Depot 6 years ago and I have had 8 repairmen out here. This is the worst refrigerator I have ever had and I tell all my friends, relatives and neighbors do not buy this brand. I have a home warranty and they cant even figure it out. Right now I cannot get water to work so now wont make ice. Never ever ever buy a Samsung refrigerator, please.

I bought a side by side Samsung refrigerator 8 years ago. This past week it stopped cooling. After several phone calls to Samsung and googling the problem, I found that I needed a new display control part. I also found out that Samsung no longer makes the part and that there is no replacement part! The refrigerator has to be thrown out! Shame on Samsung.

We purchased a $1200 dishwasher from Samsung in August 2014. After 1 month it began breaking down and coming up with error messages which stopped it from running. Every time we called it took them 2 weeks to come out. By November they had been out 5 times and I was demanding a replacement. Id spent 4 months hand washing all my dishes. They came out and replaced it and things seemed fine before I saw water and suds streaming out of the bottom of the dishwasher on to my hardwood floors. As it was less than 1 year, I had to call Samsung. They insisted it was out of Warranty I needed to talk to the provider of the extended service even though the receipt was dated August 16. I called them and they sent me back to Samsung, who didnt seem to have any paperwork with our dates despite the fact that they had been to our house. They didnt care that there is most likely water under the dishwasher on the wood flooring. We havent heard yet from a repair person 24 hours later. I will never buy another piece of equipment from Samsung. Their quality and service is the worst Ive ever experienced.

We too should have done better homework before purchasing a Samsung refrigerator. We purchased this model after a kitchen remodel project almost 4 years ago; what a mistake. It has been a nightmare owning this refrigerator. We have gone through 3 technicians from the same repair company and am currently writing this review waiting for the 4th tech. to show. Every tech. so far has confirmed the same problem each time; icing up around the fan blade area causing terrible loud noises until the fan seizes up and stops; causing the fridge section to not cool anymore. We have given up with the ice maker not working sometimes and just use bagged ice now. Like others seem to be facing; Samsung seems to refuse there could be an engineering problem with their product. We are planning on looking for a new (non Samsung) product after this 4th technician de-ices the fridge again. Samsung has not just yet figured out how to make a long lasting cooling unit; or maybe they dont want to?

October 1st XPO came to drop off long awaited refrigerator (XPO is fantastic). The refrigerator was refused due to size (too large for doorway). XPO handled it refusal wonderfully. I called Samsung immediately to make sure I received refund. To sum it up: After 22 phone calls, countless claim #s, XPO confirming they have the fridge still at warehouse. Samsung has NOT fulfilled the paperwork to recognize proper return/refusal to XPO thus 18 days later I have yet to receive my refund. This morning I was told by a Samsung supervisor we have millions of orders, it is your job to keep checking on your refund status, there is nothing I can do and hung up. Now my cc bill is up and I gotta pay for a fridge I dont have.

Worked fine until year 6. Then fan noise and icing. This is the third time, second time in 3 months. I have turned off the water pipe for the past month. Today Im following YouTube info but getting stuck on the removal of the lower evaporator cover in the icebox drawer. To do a repair by the way you need Philips Screwdriver and a 10 mm socket wrench (for drawer bolts, could just use a shifting spanner). Ill update later with some images...

Crazy!!! I have a gas range and the finish is peeling off! With a soft towel and soap. Really!! Soap and water! Crap. Never, ever another **. Very disappointed and all on deaf ears. Bought from a retailer that’s now Amazon’s out of business.