I bought a Samsung french door fridge and paid $2500 four years ago. In December, the freezer stopped freezing. The display said temp was -2 but food was defrosted. So far, I have had 8 techs. They had changed the boards twice, put all new fan motors and thermostats all in the past 2 months. Freezer still doesnt work. So now, I have a very expensive piece of junk in my kitchen. They told me it cant be fixed.

I bought this refrigerator because of the high tech features. For weeks I tried to sync my calendar from my phone to the refrigerator screen with no success. I admit I am not that savvy on tech, but I had two people who are and they gave up. I had the box for less than a year. The lock on the water/ice control comes on and you have to go through the screen to find the lock and unlock it. For the second time, the dispenser will not toggle from ice to water. The entire part was replace less than a month ago and I am having the same problem. I love the idea of high tech and the integration but clearly, if you cant get a Samsung phone to sync with the Samsung refrigerator there is a problem. This was NOT a cheap unit so I am frustrated to pay so much and have nothing but problems. The customer service is terrible. They always tell you to reboot the computer or turn off the refrigerator and refresh it by plugging it back in after a minute. Easier said than done. The refrigerator is in a cabinet and I have to roll it out and squeeze in to unplug it and plug it in again. I had a Kenmore for 15 years and never had to unplug it and plug it back in to get it to work. I am very dissatisfied with this appliance.

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

Samsung French Door Refrig Model RF 267ABWP - Our ice maker stopped making ice. Called and got them to come out. The ice maker was fried and so was the motherboard. The cost is $509.68 for the parts and labor. It takes 2 weeks for them to come back and install the parts that have already arrived to us. The refrig is 6 years old, and when it was first delivered, it took 4 refrigerators that worked for us to keep the refrig 6 years ago, and now this not nice.

We have used Samsung refrigerator for past 4 years. Now we are facing a coiling problem for last 3 months. We complained to customer care service center but they are not responding properly. 2 times they visit and cost 3000, still we are facing the same. Now they told we are not manufacturing the part required for your fridge, so we are not responsible for this. So here after I will not prefer or suggest any Samsung products in my life. So I suggest anyone get free service from Samsung or else dont preface Samsung products. They are looking only for cost not for customer satisfactions.

My wife and I decided to purchase all new appliances for our remodeled kitchen. We purchased the Samsung black stainless Fridge, microwave, range, and dishwasher. First of all the microwave (ME21K7010DG), at first it would input 777 on the display by itself, then one night I woke up and the blower was on high, then on another night I woke up the the microwave heating up on its own. Lowes had sent out a contractor three different time and replaced the door, it would work fine for a short time. Then after contacting Samsung on several different occasions, they keep telling me to unplug the unit and plug it back in. That did work for a few months but now it is turning on again. Finally, I decided to replace the microwave on my own dime as I am not willing to wait for Samsung to make this right. It isnt worth having my home burn down.As for the range, (NE58K9500SG) The front control knobs dont have a locking feature, I have had several times when someone would but the knob and the heating element would turn on. We dont have young kids so it really isnt an issue for use but if you do have small kids I dont recommend this range. As for the rest of the items, we havent had any issues so far.

I purchased a new Samsung microwave/convection oven to mount over my stove about a year and a half ago. Within a month, the touch pad started acting up. Fan and light would come on by themselves. Touch panel would not work. Samsung, via Lowes, was notified, and had the touch pad replaced twice in the next 6 months. The last time, the service technician said that Samsung was aware that particular style of touch panel had a problem in areas where a lot of steam or moisture could be generated. If a microwave over a stove doesnt see a lot of steam, I dont know what will! So, it kept going out. They finally replaced the entire unit about 5 months ago. Now that one is acting up the same way. Wake up in the morning and the stove light and exhaust fan are running on high, and the touch panel is non-responsive. I have to go to the basement and throw the breaker to reset it. This is very aggravating. I am very dissatisfied, and think Samsung should give me a completely new model that works. I will never buy another Samsung microwave oven.

Refrigerator mod # RF28HMEDBBC/AA - From the first day of having ice, it took FOREVER to get a glass of ice out of it. I called customer service after 2 weeks of use and had them listen to the ice come out and how long it took and she said oh that is normal. The ice comes out in a half crushed half cubed form and I told her THAT is not normal. After trying to convince her that I was over 70 years old and have had ice maker the last 40 years and I know how they are supposed to work and this one sucks and I got extremely frustrated with her I hung up. 4 month later I called back in because the ice maker was freezing up on the inside and outside. They sent a repairman out that totally blew off the first appointment and the second appointment but showed up for the third one but didnt have the parts needed and had to order them. Showed up with those parts, replaced them.After a week it started freezing again. I called back in and they replaced the internals again and two weeks later it froze again and they replaced it again with an upgrade of gaskets on the ice maker along with the internals of the ice maker again. It took almost 36 hours to fill the ice maker and it still comes out half crushed and half cubed. Yikes. It has made a loud noise since we have had it and all of them say this is NORMAL!!! REALLY. The refrigerator part has worked great. The shelving totally sucks for placement of items. NOTHING fits anywhere. Would I buy another one? Not only no but hell no!!! Freezer part is great and no complaints with it. I certainly hope this helps anyone looking to purchase a Samsung French door refrigerator.

My parents took delivery of a Samsung fridge model RS267LBWP on Sept.13, 2007. It worked for 32 months and then had no cooling problem. This problem has now gone on for 26 months and 7 service calls (at considerable expense) to the Samsung authorized repair center. Their Customer Service experience has been dreadfully poor as they are unresponsive to what is really a lemon. I have tried to escalate to the Voice of the Customer Manager who referred me to the Office of the President (yes, OOP - spell it backwards and thats exactly what it means). Take this notice and warn people to never buy a Samsung product. They do a great job of marketing and advertising but youre on your own if the product ever has a problem. Sony and Apple lead the way in terms of customer service. I will stick by those brands and the excellent service that they have provided in the past.Just an addendum: A family member bought a 52 Samsung LED TV 3 years ago and now the TV is developing dead pixels in the middle of the screen. This is obviously a Samsung problem but they have no solution to the problem and wont offer one other than a new $800 screen. The end of story - buy a Samsung product if you want but dont say you werent warned of the major customer service deficiencies this company exhibits.

They sell defective products and dont stand behind their products or customers. My 89 year old mother has model rf217acrs and she loses hundreds of dollars worth of food not to mention puts her life at risk with spoiled refrigerator food. The fridge air chamber freezes solid then does not maintain temp in fridge. Weve tried Samsung but they say, too bad, out of warranty... Just two years old! I would give it zero stars but this form wont let me.

Got the 5E error code after a month of purchase. Technician came out and fixed it. I should of researched this product before buying. Technician had to come out 3 more times for the exact same error code, half the time not finding anything wrong (of course). Its now 1 month past warranty and does the same thing. I took it apart, checked hoses, cleaned all filters, cleaned the pump and still no dice. It is obviously a common problem with these units and has nothing to do with a kinked drain hose or whatever else they try to say.Easy way to check this: put a few cups of water into the dishwasher prior to starting it. The first thing it does on any wash cycle is drain whatever water is in there. Open it up when it pauses to change to the wash cycle (2 mins or so) and if the water is gone then obviously nothing is wrong with the pump or check valve or hose. It doesnt crap out until after the 1st wash cycle and does this immediately. Circuit board maybe?? I dont know but I do know that Im not taking this B.S. after shelling out $700.Customer service is joke, and after 9 calls and 2 emails, I finally talked with a floor manager. He understands my frustrations and is very sorry and he can set up an appointment to get it serviced which I will have to pay for. I asked him if he knows basic math and if you multiply the average service calls per year to maintain this one of kind Samsung beauty, if it would be worth it to him. He didnt seem to understand this so I walked him through it: 4 x $150 = $600.Ding Ding Ding. Thats right smart guy, I might as well buy a new dishwasher. So he transferred me to customer relations. They agreed to make a one time exception and pay for the repairs. I told him to prepare for one hell of an exceptional bill because Im going to make sure they replace every possible part on this P.O.S.

I bought a new Samsung fridge 5 years ago. The first day I had it, it would not cool. I called the store and they came the very next day and sent me a brand new in the box. It worked for awhile. However, the freezer never seemed to cool cold enough to freeze ice cream as well as pools of water under my cheese drawer in the fridge section. After many service calls and many repairs I just learned to deal with the issue. On year 5 my fridge completely died. I am extremely disappointed with my fridge and will never buy from Samsung again.

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

Samsung Refrigerator side by side door - I just have circuit board replaced and has many service calls. It is only four year old. IT is RSTD265 model. Please would not recommend Samsung refrigerator.

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

Purchased Samsung French door refrigerator in 2015. Within 6 months, an intermittent rattling of the fan was loud enough to keep me awake. I contacted Samsung and Lowe’s at least 7 times without resolution. They made 3 visits, claimed not hear the noise and refused to repair or take back the refrigerator. I have recorded the noise. The noise is louder and more frequent now in 2018. My guests can hear it. I am so disappointed. Samsung deserves “F” for customer service and product design.

Buyer beware! If you are considering buying ANY Samsung appliance, contact Samsung first to find out where your nearest qualified repair technician lives, because you will certainly need them. After 4 years and 10 months, our refrigerator fan started making a noise similar to aircraft. It is no longer cooling enough on the refrigerator side. We called Lowes, who arranged for a tech to come out and look at it who lives 3 HOURS AWAY!We also have a Samsung dishwasher that stopped working after 4.5 years, and asked if they could fix it also. Lowes said they did not know if this technician could also service the broken dishwasher. Many appliance repair people do not like to, or simply cannot work on Samsung appliances. Do yourself a huge favor and buy an American brand. We will never buy Samsung appliances again, and are replacing them with Frigidaire instead of paying someone to drive 3 hours to run diagnostics, order parts, return to replace parts, etc.

Purchased a Samsung French Door refrigerator from Lowes in 2012. The ice maker stopped working and since we had an extended warranty for two additional years, they sent out a technician. The technician removed the old ice maker and ordered a new one. When the new one came in, the technician shoved, pushed, and tried to force the replacement in place and after 30 minutes, decided it was not the right one so he was to order yet another one. The compressor died the next day and the technician stated that it was an issue that we had to deal with Lowe’s for. Of course, we really had to deal with Samsung. We jumped though all the hurdles and did not get full replacement value so we ordered an LG instead.

After six months from date of purchase, the fan would go on by itself. I wasnt using the microwave or the stove and would be in another room. Called for service and the technician said it was a circuit breaker fuse. He told me once he fixed it, it would never happen again. Well, its been a year now and it is happening again. Also when the light under the microwave is on, it will go off and on as the microwave door is opened and closed. The only way I feel this junk is safe is to unplug it when Im not using it. Is there a lawsuit going on I need to know about?

The best part of Home Depot is we bought the extended warranty... I recommend buying it if you’re considering Samsung appliances! Within 4 years I’m on my second in 6 months repair on my fridge. My induction stove is the most ridiculous design and shuts off constantly because of the sensors! My dishwasher broke down. My microwave fan is a joke. We will never ever buy Samsung again...

We installed a Samsung SMH9187 over cook top microwave in August 2009. I liked the 5 speed fan. The low speed was quieter than others at low speed. Controls stopped working August 2012 so I replaced membrane touch pad - a 3 year life. Now May 2013 (0.75 years later) and no response from touch pad. I just solved the problem. The problem of lack of response to control pad (a membrane switch) was to separate two sections of the control pad cable. The membrane switch type control panel was a film cable that connects to the circuit board. A 7-wire piece folds back on the cable, causing confusion for the control system on the PC board. The solution was to insert a small rolled up paper tube to separate the two cable sections.To test this I removed the paper tube and clipped the cable pieces tightly together. The controls became unresponsive. Separating the cable sections again restored function. This is a quirk in the Samsung design. It may have been unnecessary to replace the first membrane switch ($19). When the new switch was installed, by chance the two cable pieces were separated just enough to work. Then over time they moved together, initially causing some problems, then later total non-function. This problem may cause one to push hard on the buttons to make it work, possibly damaging the switch.Step by Step Instructions: 1. Unplug microwave for safety; 2. Remove 2 vent cover retaining screws from top front of microwave; 3. Push vent cover left to unhook and remove; 4. Remove screw on top of control panel box; 5. Push control panel box up to unhook and remove. No need to disconnect anything; 6. Insert a rolled up tube of paper 2 to 3 between folded back 7-connector piece and the main cable; 7. Re-install control box and test. Then re-install vent cover.Im amazed at all these problems people are having. One would think Samsung would help, but it seems they hide behind warranty is up so call a repairperson. Our last phone purchase was Nokia, not a Samsung, as I have lost faith in the brand.

Samsung has created a line of refrigerators that are defective and wont create a permanent fix for them. When I called to speak with a service tech they sub out to technicians local to consumers who dont work for Samsung but contract with them to repair their defective appliances. So, they couldnt offer me any guidance or reassurance the problem would be fixed. They told me not to go anywhere for two days because they would put in my service request. Apparently, their service company dropped the ball, never called so when I called on the second day, they said they had called me? They said to come out was 90.00, the repair was 100.00 and the parts were separate but they couldnt tell me what that would cost. I asked if this patch (repair) would permanently fix the problem, and they said they put a 90-day warranty on it and that is the best they can offer and they wouldnt allow me to speak to a service technician to have my questions answered.

I am very unhappy with my samsung dishwasher. It was only three and half years old and the soap dispenser broke, the top rack wouldnt side out, because the cheap plastic piece that moves the rack in and out broke. Then the drain error and low water level starts flashing code symbols comes on, and the dishwasher just stops. I DID call the samsung eight hundred number, and the lady just mostly said sorry, its out of warranty. We cant help you. Call for repairs. Then try to find some one in the area that works on samsung. No one works on them. I had a maytag dishwasher that I replaced this one with, that was twenty years old (even dried the dishes, which this samsung doesnt dry the dishes, they are still wet) and it still worked, except the bottom was rusting out. So now I have been looking around for a replacement, and I am totally confused as to what to get. Can anyone help me?

We purchased the Samsung from hhgregg in Appleton WI as we were remodeling our kitchen and the refrigerator # rf260beaesr has not worked from the start. For making ice, we have called hhgregg. We had the extended warranty and they told us its not their problem. We have to work through Samsung so we have called and on 5 different occasions received inaccurate information and the tech line of Samsung the repairman came out and thought we had a used refrigerator or malware refrigerator from the assembly factory as the cables were not connected and the coil for making ice was defective. He replaced it nicely. That piece of coil lasted one day and again we called the tech line and the repairman came replacement of something else and reset the refrigerator and when we came back from our 14 day vacation it stunk in the house and lo and below - all the food in the freezer spoiled. Over 250.00 of meat. We called them up and they said to call hhgreg and we did that and hhgreg said they have nothing to do with the Samsung as Samsung is the product and this is their problem. Now this is getting old. Since June we have been getting replacement parts and no wear as the freezer still is not working and either is the temperatures in the refrigerator and no one is taking responsibility in replacement. They said Samsung that is, that hhgregg will be calling you and replacing a refrigerator. No no not a call received. We have called and wrote everyone name down the phone and email and faxes that they told us to go through for Samsung and guess what? Nothing is done. Now all we want is our money back, plus the food lost, and we will not buy a Samsung product ever. Example - look at the Samsung phones are blowing up. We have done everything Samsung told us to do and as of 9/16/16 we are no further ahead. CIVIL suit - contact news and will expose both retailer hhgregg and Samsung for running false advertising and product reliability and the other thing is hhgregg in Appleton and Green Bay is going out of business. Everyone got our money but we end up being the loser. Where is the justice in customer service? Where is the responsibility for a product accountability? The refrigerator is not even a yr old rf260beaesr and I have a 5yr psp bf refrigerator warranty which I was charged 349.99. Plus the refrigerator of 1600.00. Where does this sit with me? FZ coils frozen up, defrost freezer. Heaters did not work. Def defrost control replaced, installed new main board and evaporator fa defrost sensor ordered. Need sensor, connected sensor e21 evap fan reconnect on 7-1 16. Next visit 7-18-16 reg def holder defrost thermostat no voltage to heater from board evap fan not running. 8/26 repairman another sensor ordered power freeze and another visit from technical difficulties. No one knows what the hell they are doing in Samsung and they dont care period. They think they can run a person ragged down so that the customer will quit & they dont have to deal with getting us our money back. They dont even know who their CEO. We asked - how much does this tell you they care or know about the Samsung equipment service? So, how do we get our money back so we can buy a refrigerator other than a Samsung? Maybe Electrolux or Maytag. Going locally I can at least get service and honesty and a replacement instead of the run about from retail stores like hhgregg who is going out of business 9/30/16 and Samsung who wont replace or give your moneys back from the purchase. Does anyone hear me out there? We faxed everything to 973 529 0543, tried 3 times would not accept faxes. Obtained a new fax # to 864 751 2882 on 9/17/16. We are calling hhgregg daily and Samsung daily to get a refrigerator. We are the customer and deserve better care than what we have gotten which was passing the buck blaming the other guy. Get some balls Samsung and take care of the customer - stand behind your name. As for hhgregg going bankrupt out of business says it all. They probably took the money and ran. Almost sounds like this with Samsung is trying to do as well. Just replace the ref or give the customer their money back. We were the trusting people in your name and now we have no trust in that name and you Samsung did not stand behind and take responsibility. Shame on you Samsung. Someday youll be a customer to someone else and lets see how that goes. You all will be exposed for what you are eventually.

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

I bought a French Door, 2 drawer blue stainless Samsung refrigerator Model # RF25HMEDBSG 19 months ago. The icemaker started freezing up immediately after the 12 month warranty expired. I have deiced the icemaker 4 times in the last seven months. This week the fan in the back started making noise because it was rubbing on an ice buildup in the coils. This isnt what I expected when I laid out $ 2,088 for what I thought was a quality product. I didnt think I would need an extended warranty to cover the first three years. Wrong!! I looked at a YouTube video which saved me a service call which would have cost about $300 from Dish.What I learned was that there is a way to do a manual defrost for the coils that is not in the Users Manual. Empty your refrigerator. On my model, press the top item on the left side of the display which is Freezer and the middle item on the right side which is Lighting and hold for 12 seconds. It will go through a series of displays and stop on the last which is FD for Fast Defrost. This activates the heating elements to defrost the coils. It beeps for 30 or 40 minutes then stops which I assume means that the defrost is complete. I carefully defrosted the icemaker with a heat gun on low from a distance. That was 3 days ago and I have icemaker ice and no fan noise. We shall see how long it holds up. The YouTube showed an older model but by pressing the SAME LOCATIONS on the display twelve seconds, FF came up and he had to press a function three or four times until the Fast Defrost FD started. Use at your own discretion. I hope this saves you some repair $$.

I am stunned and disappointed to find that our problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.We bought our first RF217 in September 2010 (#1), and the second one for our weekend house in July 2012 (#2). Almost immediately after buying #1, I noticed a small amount of water in the right-hand-side produce bin, which would accumulate over about a week (on average) to the point of requiring removal and emptying of the drawer. I didnt think much about it at first, believing I just needed to make some adjustment.Within 3 months of buying #2, we came home from a weekend in the country to find that the FREEZER (and only the freezer) of #1 (which was two years old and out of warranty by then) had stopped working while we were away, and heated to approximately 50 degrees. We called Samsung and went through a troubleshooting sequence, but nothing worked and they referred us to outside service people. We were surprised by the reluctance on the part of the repair people to work on it; we had to call three different ones before one was willing to come out. THREE visits over three weeks later, we finally had a fully working refrigerator again, and the water accumulation in the bin had stopped.In the winter of 2012 (only 6 months after buying it), I noticed one morning that #2 seemed warm when I opened it, even though the digital display showed the temperature at which I had set it. I remembered the trick the repair people had taught me, which was to unplug the unit and plug it back in to get an ACTUAL reading of the temperatures in the fridge and freezer; they were in 50ish and 25ish respectively. As I waited for Lowes (where we had purchased #2 along with an extended service plan) to open so that I could call them for help, I heard the refrigerator come back on. This went on two more times over that weekend, so we emptied out the unit before leaving. This happened again with #2 while we were at the house, and we have no way of knowing how often it has happened since.Now, #1 is doing the same thing. The refrigerator is warm; when I unplugged it and plugged it back in, the digital display read 63 and 27 for the fridge and freezer respectively. After about an hour, I heard the motor start again and the temperatures are back to normal. At this point, we have lost all faith in this refrigerator and the ability to repair it, so we are going out to buy a new one. I am completely horrified to find that stores are still selling it, and deeply disgusted with the fact that Samsung is not acknowledging that there is a problem.I am not sure that my words can convey the utter disgust my husband and I feel with respect to Samsung as a company. We will never buy anything they make, ever again, and we say so to anyone with whom the conversation arises.

We had the first one go out last year right before thanksgiving. Samsung sent out A&E local service tech. He was rude to my wife and told her to unplug the unit. We lost all our food - they dont care. But a manager at the local Lowes exchanged mine for a new one. Now same thing, seven months later same thing, this time the service tech said he knew what was wrong as he walked into our house said that it was a design flaw and it happens to all of them. Now were going on three weeks with four kids without a fridge. I spent 2 hours on the phone with a representative and he was even laughing at me a couple of times. Ice will build up and the blower fan is grinding the ice causing the cord to get hot will burn you when you unplug it. Afraid it will catch fire but they still just laughed. Please dont buy from Samsung. They have no customer care at all.

There is non defect with the ice maker which cause water leakage and fridge not to operate properly. Thousands are experiencing this issue without resolution. Support cases are automatically closed as soon as you attempt to get service.

Known Defect with ice maker that broke in the first year. It was challenging to get Samsung to fix it and there are still problems after the fix. I have mold inside the fridge and inconsistent temperatures.

Bought in April of 2010. The display broke and had to be replaced. Two of the adjustable milk holders had to be replaced. They cracked and filled with moisture. Then this year, it started making loud humming and grinding noises. The Samsung repairman was here twice and said he couldnt open the drain. So water keeps accumulating under the drawer and leaks down on the fans and they hum and grind. It is so loud it wakes us up at night. I cant even have company without having to go outside. OK, when the ice maker drops ice, that may be a little louder. My last refrigerator was a Westinghouse and it was over 13 years old and still worked. Boy did I make a mistake with this one.

Purchased this range in 2014, bought extended warranty, so the warranty just expired. This is the induction and convection range. We could never use a small pot (6) in front, which was really annoying, service people could not fix it. We could have lived with that but now our broiler element burnt out and they quit making parts, so we are hooped. An expensive range done after 5 years. It will cost us at least another $3000 to get a comparable range.

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As Im reading, I see the model number doesnt matter - they are all junk. Id like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. Its irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.In other words, once a part goes, it affects the whole unit. My part was a freezer sensor affixed with small plastic clips (which a consumer would not know since its not easily seen). Somehow, it became dislodged and the wires were cut, thus, making the unit irreparable. My spouse is an engineer who has designed some items that most people are aware of and rely on a daily basis. I explained the design to him and his comments were that this was a highly flawed design and structure.The refrigerator is under warranty, still. I am replacing it with a better model (i.e., not Samsung). I purchased the unit at Sears and they are replacing it with the cost of a new refrigerator, as to what I paid for the original unit. Im glad I purchased there since it appears that Lowes and Home Depot do not honor their customers. I can purchase another brand and not Samsung. I wish I had done my homework before I made this purchase. Additionally, Id like to add, there is no way to effectively clean the shelves and side doors since it has a multitude of parts and they do not come apart. So, it allows bacterial growth from water and spills. I have kept this refrigerator clean and I dont have that problem. But I can see how it would occur since there are cracks and crevices that water and spills can seep and there is no way to effectively dry them since its impossible to get any apparatus down there, or you risk breaking it all together.

I chose to upgrade my kitchen, new cabinets, flooring, ceiling, walls and appliances. Now, my old refrigerator was about 10 years old and I never had one issue with it, I just wanted everything to be stainless steel. I happened to go with the Samsung French door refrigerator because I liked the way it looked and that it was big enough to store a lot of food in the refrigerator, as well as the freezer. If I would have known that I would have half the issues I have with it, I would have never of purchased it. Why would I want to buy it if every other month, it has to be defrosted so much so that I have to store my food at someone elses house because the whole refrigerator/freezer/icemaker shuts down and takes 24 hours to get back to the right temperature. I have been a homeowner for over 18 years and I have never been more disappointed in an appliance as I am with this refrigerator. I paid over 2,000.00 for it and I am so ready to put it out as junk!!!!

We purchased our Samsung Dishwasher from Best Buy in February of 2014 as part of a 4 appliance suite for our kitchen remodel. BIG MISTAKE! We did not buy the extended warranty through Best Buy. The dishwasher started to fail (would not complete the cycle) in February of 2015. It was still barely under warranty so Samsung sent VA Electronics out to repair this problem. Worked until Sept 2015 when the same issue came back and the front door started to leak. Had to pay VA Electronics $99 to come back out to repair the problem, but it just started leaking again! Never buy a Samsung Dishwasher.

This company is the worst company to deal with as to warranty issues. Absolutely the worst company in the appliance business to deal with if you have a problem. They only say no. Do yourself a favor. Buy a different brand. You cant speak to the same person twice. They transfer your calls all over the world. They lose the documentation you send them, tell you one thing then renege. The glass top ranges develop cracks then they tell you its cosmetic. I had a GE glass top range 15 years and the top was still perfect when I got rid of it. Run from this company!!!

We bought our French Door refrigerator less than 4 years ago, for $1,500 from Best Buy, and it has already broke down. We tried to find someone to come fix it and the cost would be more than buying a new fridge. So we bought a Whirlpool from Home Depot for $600 (no frills this time) and hopefully it will last longer. We will never buy a Samsung Appliance again, complete JUNK! They should stick to cell phones.

Samsung RF267AAA - Spacemaker ICE maker does not make enough ice to keep it turned on. What it made, usually stuck in tray and jammed the unit. Most serious problem is the water that pools in the bottom of the refrigerator section. Samsung help does not have a fix and wants customers to call for service.

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

They dont deserve a star at all. I purchased a Samsung 3-Door Refrigerator on 3/29/2010. The price was $1870 + $199.99 for their premium service plan by new and some other small fees. The grand total was $2,266.97. 18 months later, my refrigerator stopped working. I called the service plan center and they sent out a repair person from A&E. The service guy replaced the motherboard and told me that will fix my problems. A few days later, my ice maker was not working. I called the service center and they sent out the repairman from A&E. The repair guy ordered a new ice maker and told me this should fix my problem. Well, that didnt. The service center and I have been going through this cycle for over 3 months and my refrigerator is still broken. My contract states that after 3 calls for the same problem, they will consider it to be a lemon and replace it. I have yet to get my refrigerator fixed or replaced. Please help me stop this fraud from happening.

Samsung being the best brand name in the market and having a good reputation, we had purchased refrigerator on 24th February, 2015. Model no: 45H5809SLSerial no- Price: 48800/- Merchant name - ALFA Vile- parle West. With reference to the above subject the day from when the day from when the refrigerator had been installed its not functioning properly, the vegetable tray which needs to keep the vegetables fresh is forming Ice and spoiling all the vegetables. There are several occasion wherein the technician have visited our residence to check it but rather than getting a solution for the issue they advise us how to keep and store the vegetables. The main issue of the technicians, whoever visits is that they cant resolve the issue but in return they keep advising us how to use the refrigerator, seems like its the first time that we have purchased the refrigerator and we are unaware of using it.Very sad and disappointed experience that we have faced in these months due to the Samsung refrigerator purchased. I would request the company either youll resolve the issue ASAP or else replace the refrigerator. I have always experienced a good customer satisfaction from Samsung, hoping that youll keep it up to the mark. Kindly please revert ASAP. Thanking you.

We had previously purchased a fridge, and loved it when we bought a new house, we got a new stove and microwave. The microwave started not working at Thanksgiving, less than a year after purchase. Samsung gave us the runaround about it being out of warranty. First they tried to claim the warranty started when they made it, then after several weeks and two repairmen not coming because of the warranty issue, and then Thanksgiving we had NO microwave. We called and complained, they said it was under warranty, but when a different repairman calls, they say it is not. This time, because when they made the ticket it was after the purchase date. We had already purchased an extended warranty, they wanted proof. Samsung has given us the runaround for more than 3 weeks now!!! Their repair service SUCKS!!! Their products are ok at best.

RF217ACPN - Just shortly after the refrigerator went out of warranty a continuous water build up started in the crisper drawer. The repairman explained that there is a small part that is faulty in the drainage of many Samsung models - replacement cost me $150.

We purchased a Samsung microwave, range and refrigerator and have nothing but problems with all of them. The microwave literally didnt work when it was installed and needed to be replaced. The refrigerator needed 3 service calls and finally had the ice maker replaced. A shelf in the door of the refrigerator cracked and broke after 14 months (with yogurts in it) and now I need to buy another because it is past 12 months from purchase.The range has had 5 service calls and still not right. The stovetop cooks very hot. When the burners are on the lowest setting the fluid in the pan boils. The convection oven does nothing that a convection oven is supposed to do. It does not cook evenly nor faster at all. The left side of the oven cooks hotter than the right even after services calls with Samsung finally saying they cannot guarantee even cooking in the oven. For example if I have 2 bread loaves in the oven one will be done and the other is still raw inside. Everything that is cooked needs to be monitored because every time I cook it requires a different time to cook properly. Will never again purchase a Samsung appliance. Poor product with worse customer service.

Dishwasher stopped working after only 18 months of use. Horrible customer service from Samsung. There is no one who will repair Samsung dishwasher.

We purchased our range/oven in October 2018. Not even 3 months later had to have it repaired: the entire control unit was replaced as the controls locked up with food burning in the oven, with oven door locked. Now the oven turns on at random times, and also locking the oven door, and freezing the control unit again. So called Samsung again, and explained that this range/oven is dangerous, as it could burn down the house with my family in it. Their response? Cant exchange it because we have to wait for the second round of repairs. Last time it took at least 3 weeks for the spare parts to arrive, so when asked the Specialty Claim Rep at Samsung, her answer was that if I am afraid of the unit, I should unplug it until fixed.My question is, why would I want a unit replaced when this is systematic issue, and not a unit-specific problem? When asked if Samsung will take full liability for possibly causing property damage or bodily harm, their answer was I can not talk to a supervisor as my case has been already escalated. Which agency is responsible of forcing a manufacturer to recall a dangerous product? And why they are not acting after all those reviews on this site? Indeed, I failed to read these comments, otherwise I would avoided this product line and Samsung altogether... Now I am stuck with a product for a very long time...

After about a year water was building up under crisper and ice maker would freeze also. At least once a week we have to shove towels in to soak up all the water because if not will run into freezer! Service tech said that’s pretty much junk. I agree!!! Do not buy! Looks nice but they are junk!!!

We purchased our Samsung Microwave (SMH1816S) for our kitchen remodel and had it installed in April 2014. The microwave died on 3/30/15, getting the dreaded error code of 5E. We called Samsung (800-726-7864) on 3/30/15. Having read these reviews, we were prepared for the worst, and that is exactly what we got. DENIAL, DENIAL, DENIAL. We were told our warranty no longer existed. Even worse, they told us our Model number and Serial number didnt even come up! They consistently told me they could give me the number of their service center, but that we would have to pay for the repairs. I argued for 45 minutes with ** explaining to her that we would in NO way pay for the repair of a defective product… something that Samsung is FULLY aware, yet continues to deny. She then said she would have the Tech. Dept. call me the next day. No one got back with me so I called back on 4/2/15 and spoke with ** which got me nowhere, so demanded to speak with a Supervisor. I then spoke with ** of Executive Customer Relations. He, again, tried to deny that Samsung has a serious problem with their microwaves. I cited the over 300 complaints on Consumer Affairs. After 45 minutes of arguing, he finally relented and said they would send a repair tech out at no cost but that the only part they would cover would be the control panel as this is the part that seemed to be the cause of our complaint based upon our error code. Today, 4/10/15, the repairman came out and replaced the control panel. And, not surprisingly, the microwave is still dead! He claimed it must be the main board that needs replacing as the new control panel did not solve the problem. As he only brought a new control panel, he said he would send in our repair results and that someone would contact me. I asked him what a new main board would run and he said he had no idea what the cost of parts ran as only the Joplin, MO. office would know.At this point, I am totally disgusted with Samsung. Seems to me that if it is not the control panel, then it is something else. Bottom line is these microwaves are crap and whats more frustrating is that Samsung is fully aware of it, yet will not take appropriate action… such as recall them. All I know is that when I am contacted, I am ready to fight once again for this worthless item to be fixed BY Samsung at no cost to us. We have not even used this microwave for 1 year and for it to die on us, is absurd! Would love to hear about anyone elses similar experience with failure of the main board. I can only reiterate what everyone else seems to feel… why has a Class Action Lawsuit not been put in action? I know this is a long standing complaint and is extremely common. Is there not an attorney in the house who has experienced this problem with Samsung Microwaves? I will be the first to sign the petition if the challenge is created. I will write more about our travails once Samsung calls me. And if they fail to do so, I will be calling them! NO ONE SHOULD PUT UP WITH SAMSUNGS DENIAL FOR REPAIR! If you dont get what you want, fight for what is right! It has worked for me thus far. They simply cannot keep denying these claims.Updated on May 5, 2015: This is a continuation of a previous review published 4/10/15. It is vital that every Samsung consumer read this tip. We went through the same agony as everyone in dealing with Samsung and their refusal to acknowledge or assist in the repair of these defective microwaves. We spent hours on the phone with several Samsung employees.. most in the management dept. Each phone call got us the usual response... we can provide you with the number of a service repair company but the cost is up to you. Just so you understand, I do not put up with lies nor do I put up with injustices. I do not let them go. It was not until after I finally demanded to speak with someone in their LEGAL DEPARTMENT that I got any satisfactory response. I was told that the only thing they could give me was the email address for their legal dept. So, I wrote the Legal Dept.. ** on 4/16/15. I expressed my disgust with Samsung and urged them to read the reviews on ConsumerAffairs.com. I pointed out to them that they were completely unethical in their handling of the hundreds (actually probably thousands if you take into account those who just did not write a review on ConsumerAffairs) of complaints as to the dreaded defective microwaves. I warned them that a Class Action Lawsuit seemed to be encouraged by most. On 4/17/15, I received an email from the Legal Dept. (I will not give the name as it seems the names are bleeped out). The email approved the cost of repair for our microwave. We, too, had the common 5E/SE error code. The technician came out on 4/21/15 to make the repair. Turns out we had to have the motherboard replaced (having already replaced the control panel) before the oven worked properly. We do not feel the headaches are over. It seems as if many of these issues arise again after a few months of use. We will not be surprised when/if this happens again. Bottom line, these microwaves need to be recalled or a Class Action Lawsuit should prevail. Samsung is only putting a temporary fix on these defects. Since the Legal Dept. acted as if my complaint was new to them, I can only encourage everyone to write the Legal Dept. of Samsung to voice their complaint and to get appropriate action. Hopefully this helps all of you who are getting nowhere with Samsung.

Bought a Samsung dishwasher, model 80F600UTS. I have had nothing but trouble with it. The first thing was a sensor for hot water that broke. The repairman knew what was wrong but had to go through the Samsung hoops before he was allowed to order the correct part. This was several weeks and six repair visits later. I was fortunate it was still under warranty. It broke again, it is about one and a half years old. The same sensor board broke, but for water level. O, that was replaced, now out of warranty. Today, about a month from the last repair, it has broke again. The same lights are flashing so I can only assume it is the same board again. The repairman is on his way again. I am thinking of scrapping the dishwasher and getting a different one, NOT SAMSUNG. The repairs are now almost as much as the dishwasher cost. Bad experience, piece of junk dishwasher and Samsung has not really cared. The warranty is up and they are not responsible. BEWARE.

We purchased our top fridge - bottom freezer unit from Best Buy approximately 5 years ago. Last May it started making a lot of noise and then stopped cooling. We paid over $300.00 to fix it (defrosted it due to ice in back and replaced some parts). Now, one year later its not cooling at all. The ice maker no longer senses when it is full either. It is a piece of junk. I will NEVER buy another Samsung appliance.

Seems to have electrical and computer issues. Number 4 stopped working on oven temp. Had to switch to Centigrade so could enter temps below 400 range. Light inside flickers and sputters. Seal on glass door front isnt tight- so there is a lot of smudge between glass.

Like so many others, our Samsung dishwasher has problems with the upper shelf bracket. Instead of replacing with Samsungs part, I used plastic 8 inch cable ties and they work perfectly. Have not had problems with that since (9 months), but am getting error message oE which means a problem with draining. Repairman is ordering part to fix but I dont expect it to last. We will replace ASAP with a different brand. Just hate to spend the money only because Samsung is terrible in appliances.

I bought all Samsung appl. when we built but Im having second thoughts... the refrigerator (side by side with water ice on outside) is not all worth the $$. The size gets cramped inside without a lot of shelving room and the outside ice dispenser always clogs and you stand there for minutes until the big globs of crushed ice falls out because if you dont get it out when you open the fridge door it all falls on the floor. We use the full cube but when clogged it crushes inside. The lower freezer is great... very roomy and stores more than avg. I would explore other brands.

Samsung is the WORST. Dont ever buy one, if you see someone considering samsung tell them dont. Let our voices be heard... Thank you.... Any fridge would be better than samsung.

Like everyone else posting here, I bought a Samsung Over the Range Microwave. At the time, Consumer Reports thought it was the best buy in microwaves. Last time I bother to read Consumer Reports. My Samsung isnt even 2 years old; but of course, no longer under warranty and it stopped working. I get weird symbols appearing on the panel, then SE, then a row of 6s and beeping. My husband tried to do what other people having this problem have reported doing on the internet. Unplugged it for a day, tried resetting the key pad. The bottom line is the keypad is flawed and even if he can coax the microwave to work for a short time, it ultimately quits working again. My husband went online to purchase a replacement keypad from Sears. Sears discontinued the part. I guess they dont want to be mixed up in this mess. I dont blame them. I called Samsung and good luck. They could care less about making good on a clearly flawed design/part. They told me they could arrange a repairman to come to fix it at my expense. I am not throwing away more of my money trying to fix this piece of junk. Samsung obviously wont stand behind their products.Time to buy another microwave; it took a lightning strike to kill my first GE microwave of 20+ years. I am headed back to the GE showroom. This was the first Samsung product I have ever bought and it will be the last. I really hope that they recorded my conversation with their representative on the phone today. Maybe when the company goes bankrupt, they will figure out in retrospect why! They deserve to go bankrupt.P.S. I saw another disgruntled customer has posted a video on YouTube about his microwaves bizarre behavior. He has the same model as mine and his microwave is doing the same thing that mine is doing. Watch the video and weep. Fight with your wallet and dont buy Samsung products!

The refrigerator is not cooling and is reading 55 degrees. We have ice forming on the back wall of the fridge plus it looks like it is swelling. Now there looks to be mold on the rubber seal. We have called them and they came out & said it would cost 300.00 to fix... This fridge is only 2 yrs old & @ 1800.00, they should cover it. There are only the 2 of us using this thing. If a family of 4 would have bought it - would have only lasted a yr. Very, very bad product!!!

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Connection in NY over a month ago and today is the first day its been able to run. The door hinges werent assembled properly and the first time I opened the door, it broke. It took a month and a huge runaround between Samsung, Appliances Connection and the local service provider to get the parts. Once the door was repaired, I completed the installation and it leaked all over the floor. I loaded it into my truck and took it to the repair center myself to save time. I hope my trouble is over with this unit. Samsung, their dealer and the repair center played point the finger for a month - very poor indeed!

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasnt a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

We bought the Samsung French doors with a bottom freezer. The ice tray went out in about a year. Three years later, the contents in the refrigerator started freezing. We had a repairman look at it. He said it would cost $1200.00 to fix it. So after four years we had to purchase another refrigerator. OMG how disappointed. We will never buy Samsung anything again.

Purchased a Samsung dishwasher unit from Home Depot in December 2016. Model#; DW08K5050US. After 4 month of usage the dishwasher catch fire on May 3rd., while in operation. Fire Department fire report conclusion results stated that the cause of fire was a mechanical failure of the unit. Has been very difficult to solve out the incident with Samsung Fire & Marine Management Corporation team and assigned adjuster. My property suffer heavy damage and the estimates exited the 20K mark. I will not suggest to any friend and family Samsung products especially the dishwashers.

Our new Samsung appliances were installed in mid February. I immediately noticed that my WaterWall dishwasher was hard to load. Prongs are short and awkward. Glasses fall over. It didnt wash dishes as well as my $500 old Whirlpool. I paid almost a grand for this one in hopes of some kind of dish washing miracle. Now it has a leak one month later. Glad I have tile flooring instead of wood. I have called Lowe’s to see what to do. Havent heard back yet. From reading other reviews, it looks like I am not fooling with this, yet I am going to return all my Samsung appliances. My mother told me to buy Whirlpool. I should have listened.

Two weeks ago we bought a Samsung DW80H933US dishwasher, the highest end model that Home Depot sold in our area. Two weeks ago. 14 days. Tonight it stopped with error code LE. Looked it up, it says theres a leak. We looked everywhere, it is not leaking. There is no way to clear this error code. We have to cut the power to the machine and request service. This is after TWO WEEKS. Did I mention that? I wish Id done some reading up on Samsungs dishwasher before we bought it. Fortunately (I suppose), we purchased a 4-year extended warranty, so that over the next five years we wont have to pay for the monthly repairs. Two weeks in I am also concerned that the door seems to resist closing for no apparent reason either. These seem to be really, really common complaints. What a piece of expensive junk. Well see how much Home Depot cares about their customers tomorrow when I go in.

Our Samsung 26 cu ft french door refrigerator (RF267AERS) is only 4 years old and were shopping for a new one. The coils in the back of the fridge behind the plastic panel freeze up and block the fan. The fan gets louder and louder until we unload the whole thing and take an entire day to defrost it. Sometimes the ice on the coils does melt and then it flows down under the deli drawer and inside the deli drawer because of the frozen up drain hole (also behind the plastic panel). I often have to break up sheets of ice under the deli drawer as well. The seals on the fridge doors are already breaking too! I called Samsung and gave them my model number and told them the problem and they told me to call a certified repair company. From the research Ive done online that will cost me $300 and they will just do what we have done which is to defrost the coils, then it will just happen all over again. Ill never buy another Samsung.

I had bought a Samsung fridge last year. Within a year the fridge stopped working. I called customer care and waiting since last 5 days to get it repaired. Buy Samsung products on your own risk. I had worst experience with them.

Heard grinding noise after 20 months of owning DMT800. I quickly opened the dishwasher door and got my phone and video recorded the sound when I restarted the dishwasher for the repairman. ALWAYS rinsed dishes before putting in dishwasher so I knew that it was not from food but sounded like plastic grinding. Thankfully I purchased 4 year contract with Lowes because Samsung warranty ran out as of 3/04/2013. Repairman said pump. Pump has plastic fins also so they break easy also. So the pump is being replaced. In my quest to find out why the grinding noise I noticed the plastic clips missing from the adjustable top rack holder (basket adjuster assembly). I went on the internet to find this issue was a VERY common issue. I figure that was the noise. Pump has come waiting for service. Pump is $217.00. Basket Adjuster Assembly Left & right Set $35.00 not sure if it will be covered by Lowes will find out. However, if not I will purchase and replace myself & also use wire ties that are industrial strength and can withstand heat to help support. Thinking of using an epoxy for hot water also to support. I do not want the pump to take a beating again because of Samsungs poor design. I did call Samsung and they claim that they have never had an issue or call (LOL), it was on me because I was out of warranty. Too bad for Samsung because I am in need of a refrigerator and front load washer and am very leery of their appliances with the attitude that I got. They would not even comp me the newly designed brackets or give me the parts number for the top shelf even though it was their poor design. If anyone is looking to start a Class Action Lawsuit on this product I am in. I just may contact an attorney myself and see if he would like to take them on. Too many customers with issues not to start one. Will also make sure I warn everyone of my friends on Facebook and ask them to pass it on and we all know how those numbers can go. Bottom line? Dont mess with a woman and her appliances, it will be trouble? Consequences? We will see what Lowes has to say and see if they may have some pull with Samsung as a dealer to get results. Got to follow every path I can to get results. Samsung may not like it but they just may meet a woman/mom with teeth that bite. :)

Purchased Model #RF263BEAESG/AA not even a year ago and we will now have it repaired twice in just less than 2 months. It is the French door refrigerator black stainless steel and very nice looking. We purchased the entire kitchen package. First it stopped making ice and they had to come out and replace the ice maker. Now its leaking water from the TOP of the refrigerator on the ice maker side. Nice to come home and find water puddling on your hardwood floor and dripping down the entire side of your refrigerator. Never again, Samsung!!!! Never again!

The Samsung microwave that I own is great, the preset setting are easy to use and locate. The ceramic walls allow for crisping and I have yet to get a soggy reheated pizza. Only thing I wish is that it would be a tiny bit smaller, but then I would have lost power. Overall, very happy with my microwave.

I purchased all new appliances for my kitchen about 5 years ago and chose Samsung. That was a huge mistake. I had to replace the microwave after about 3 years. The refrigerator is now the thorn in my side. About every 60 to 90 days I am having to turn it off and completely defrost it due to freezing around the fan. This has been a horrible experience and I will never buy another Samsung appliance. Reading all the reviews online it appears this is a huge problem nationwide. There should be a recall on all of these refrigerators. I am very unhappy customer.

Purchased Samsung RFG237 AARS in 2011. It stopped working completely in Aug, 2019. It needed $850 worth of repairs including a new compressor. Before this we had $650 in repairs for the freezer, draining, misc items. I was expecting this to last more than 8 years. The spare fridge in my garage is 34 years old and has not required any repairs.

Never have any ice! Ice maker very slow! Difficult removing vegetable and fruit drawers to clean underneath. Nice to the eye but freezer on bottom and lacking storage space. Does not get cold enough to prevent deli meats from spoiling within 3-4 days!

Samsung Refrigerator Model RB215LASH - Samsung is a disgrace. I have sworn off any product made by Samsung as a result of my experience with this refrigerator. This refrigerator began giving me trouble at ten months. I went out of town to work and when I came home it wasnt working at all. Neither Lowes nor Samsung was concerned about the fact that they are selling a piece of junk. I contacted Samsungs recommended repair company and during the visit, I was advised that no one wants to work on them because they continue to fail even after repairs are made.A faulty refrigerator is a health and safety issue and has the potential to kill. The digital thermometer displays the temperature incorrectly. Perishable food items stored above 40 degrees for more than two hours can grow deadly bacteria. Samsung, you should be ashamed. Unfortunately, today it is all about the dollar, and honor and integrity have no place in the corporate equation. Im not sure why, but I did expect more from Lowes. Next step for me will be a catchy little video on YouTube where I use my Samsung refrigerator as an anchor, pushing it off of a boat with a big blue ribbon tied around it. (Dont worry, Ill make sure not to harm the environment in the process and to hoist it back up and dispose of it properly after the filming.)

We bought Samsung fridge on 11 June 2016 (Model No. RT39K5538S9) from BAJAJ ELECTRONICS. Within a week started formation of ice inside the fridge. We kept quiet and it started leaking water in 1st month. We raised compliant (No. **). Customer care people instead of coming to site and rectifying they instructed to do switch off the fridge let the ice melts. We did and one week it is fine. Again started forming ice. Again we raised compliant (No. **). Service engineer came this time and said PCB and Sensor needs to be replaced.Why Samsung is selling damaged products to customers? Without a proper check they are supplying products to the showrooms which is causing problems to consumers. We bought that fridge with 44,000 and suffering a lot. Instead of replacing the product if it is having problem they are repairing the fridge as it is 5 or 10 year old fridge. Disgusting. We informed all our apartment, colleagues and friends, approx. 75 people, not to buy Samsung products and they will not buy for sure.

I purchased Samsung double door convertible refrigerator two years ago. Today its stop cooling and Samsung mechanic says gas leaked and asking 1850 for gas recharge. What kind of quality Samsung is producing??? Now they are not open for AMC even. MY ADVICE TO ALL IS NOT TO BUY ANY SAMSUNG PRODUCTS.

I purchased the Samsung SMH9187ST microwave in May 2011 and installed it in July 2011. The unit failed on September 1, 2012! I barely used it, too. There was no SE error code as Ive been hearing or beeping, just a blank display and no response. I unplugged the unit for about an hour and replugged it - no luck. I left it unplugged for 2 days and then it worked again for about a week and today the unit is again completely unresponsive, even after trying to plug it back in after 2 days of being unplugged. Im in for a class action suit. The company has ripped a lot of people off and should have a complete recall on these units. My biggest beef is that this unit was a pain to install and now Im looking at dismantling and reinstalling another unit. Im not so upset about the loss of $245 I paid for it but rather all of my time and frustration. Im done with Samsung.

In reading all of the problems with Samsung microwaves catching fire I am not sure a call to Samsung will be worth the hassle. I am just thankful I was in front of the microwave and saw the flames. I will buy a new one and IT WILL NOT BE SAMSUNG. Live and learn I guess. I also bought a refrigerator and stove. Really worried about those now too. Its a good thing that the average consumer is made of money. Shame on you Samsung.

Poor washing, broke after one year bec of a small piece of food in the pump, takes a long time to wash, trays get stuck easily and derail fast when pull with some dishes inside. So expensive for so little results. Their fridge is worst. Need to have class suit action about the poor quality of their appliances. Faulty built, break easily, expensive to fix, big for nothing.

Samsung is stalling on my repair/replacement request until I pass the manufacturer warranty. I contacted Samsung several times requesting that they either service or replace my refrigerator. The refrigerator is constantly leaking in the drawers, the freezer and the floors and does not cool well at the recommended temperature. The representative transferred me to an incorrect service department. Second time around, they kept me for 1.5 hours and claimed they can’t find the serial number to match the model and asked me to send them a copy- I did. Still no feedback or contact from Samsung or its service dept. The company is ignoring the American consumer! There is so many consumer complaints about Samsung refrigerators having the same issues as I report. These are not small ticket items. It is about time for Samsung to own up to its bad products and recall these refrigerators. My old refrigerator by a different manufacturer lasted 50 years. The Samsung refrigerators did not last 6 months. It is time for Consumers Affairs and the Attorney General to order Samsung to recall its products and to reimburse its consumers for every refrigerator with problems. It is time for Consumer Affairs and the Attorney General to prohibit Samsung from selling its refrigerators in the US! Thank you.

I have Samsung Dishwasher. It was having problems of not completing the wash cycle during warranty period. It took couple of visits for technician to repair the problem. But it was fixed temporarily. After 3-4 months dishwasher has again same problem. Now they are telling warranty is over and they cannot repair under warranty. This is faulty product and have seen many customers complaining about same problem. Hope they had replaced the unit while had the issue during warranty or repaired it properly. Very disappointed with Samsungs customer service???

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done. DO NOT BUY SAMSUNG.

Our Samsung refrigerator RFG298HDRS stopped dispensing water. At first I could remove the 4 month old filter and put it back in and the dispenser worked for 2 weeks. Every 2 weeks I would do this. Finally I replaced the filter and it would not give us any water at all. I was using Samsung filters Model DA29-00020B. Samsung tech the first time had me checking the 2 ice makers that would not work. They told me I had knock off filters from Amazon. Then I took the filter out and tried the water everything began to work. Ice makers ran and water dispensed. Called Tech support again. The guy told me that this was the first thing they should have had me try. Since that works its a bad filter. Well. I have now purchased 7 filters spent over $200 and still NOTHING works. I have noticed that Samsung has changed the filter a little too. Different label, Smaller center hole than the original for water to enter the filter however even the larger hole filters which I still had did not work.... Also the literature in the new filters boxes is not accurate. It states to put the replacement label date on the installed filter which there are NO longer any labels supplied and it also states to remove the BLUE cap... The cap is white. Even after buying the filters at Lowes they do not work. Samsung swears to me the fridge is ok since it works without the filter.... I have a tech coming out in 2 weeks the soonest they could arrive. But the techs tell me Samsung does not provide support for them in trouble shooting either. Samsung needs to change the way they do business! As much as they charge for these refrigerators, this is consumer robbery. My fridge is only 3 years old.

Samsung RS265TDBP broken 2 different ways in 2 years - On the surface, this is a great refrigerator. Its pretty, its very quiet, its energy efficient and the ice maker fits nicely in the door, giving you more useful space in the freezer.Unfortunately, despite the price tag, its of very inferior quality (and I’ve seen more of the insides of this fridge than I’ve ever wanted to). The ice maker broke just before the 2-year mark (about $80 to buy a new one and install it yourself, although stores have trouble keeping them in stock, they break so fast) and not long after I got that done, the fridge starts making ugly noises, and then gets warm, above 55 degrees (freezer is still ice cold). I took the refrigerator cooling unit apart and removed huge chunks of ice to get it going again. But the refrigerator seems to be permanently messed up now (common problem if you Google, Samsung refrigerator not staying cold) and it wont get below about 44 degrees in the fridge.Im abandoning this $1,200 piece of junk after barely 2 years of service and buying a refrigerator from a reputable brand. I cant see spending another dime on it because research (and personal experience) seems to show that if I pay to fix it, it will probably just break again down the line.

Samsung Refrigerator model RF267AABP/XAA - I purchased this refrigerator in 2009. Within three months, the icemaker began to give trouble. I called for repairs and was forwarded to some service agent who never called. This occurred on two occasions. On my third call, I was sent to another service company who wanted $175 to replace the ice maker. Needless to say, the warranty had run out by this time, and Samsung refused to warranty the product, even though I was in contact with them within the 1 year warranty period. I also have had issues with Samsung hard drives I purchased for my office, and all failed. I also have a laptop with issues. I have recommended to my family never to purchase another Samsung product.

I got the SE error on my less than one year old microwave. I called Samsung and they said it is out of warranty. The reason I said less than one year old because I bought it in June and it stayed in the box till November and got the error code in September. I called them and they connected me to a different company who wanted to charge me $200 to fix. I started to google the error and found hundreds of same issues. A known issue that Samsung should address.

Refrigerator part freezing up. Water in the crispers. Food and milk spoiling. Had it for a little over a year and a half. Called the company I bought it from. They are going to see what they can do. Might be under warranty.

Where are the attorneys? We need a class action lawsuit. Samsung fridges have a huge number of engineering flaws and instead of fixing them like a good company should do, Samsung is making the consumer pay for a repairman to fix the engineering flaws. It is time to kick Samsung out of the USA. They are doing business third world style. Git your attorney and sue the ** out of them. Show them the wrath of the American consumer and why we dont tolerate cheap crap in this country!!!

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

Weve always loved Samsung products but this refrigerator is a real lemon. The ice maker freezes up every couple of months and we have to use the blow dryer to get rid of the ice buildup. Now the refrigerator wont stay cold. Repairman says it needs a new evaporator. Price to repair ice maker and replace evaporator: $954. Took 8 days to get a Samsung certified tech out to evaluate. Language barrier with phone help desk technician was frustrating. I learned that Samsung, if you have to call them, is not enthusiastic about backing up their products. At least not their refrigerators.

All of our Samsung appliances have broke in less than 2 years. Throwing codes, or just completely breaking. Items include Refrigerator, Oven, Dishwasher, and Washer. All purchased less than 2 years ago and all currently not working properly or not working at all.

I purchased the Samsung OTC Microwave SMH9087ST from Sears in 11-2010. The microwave started having problems. About 6 months later, it was showing SE error on the display and nothing would work. I got the troubleshooting info offline and it told how to flip the circuit breaker and reset it. I did that and once in a while, it worked but would always go back to SE error. In 12-2011, it began to randomly turn itself off and on in the middle of the night, and throughout the day. The light would kick on. The fan would turn on and off. It starts beeping. It has gotten so frightening we keep it unplugged now and it wont reset at all now. Sears says it is beyond the warranty when I called in Dec. 2011. I have seen tons of complaints posted on them but no one will do anything. Samsung is in denial and Sears is worthless. I have a Samsung oven that I purchased at the same time and we love it, but I wont be buying any Samsung appliances anymore after the way they have mishandled this.

So like other people, my 5 year old 1800.00 samsung fridge is a piece of you know what. It just stopped cooling, so had a guy come out and he says its the compressor relay. Changed that. No help. Out 150.00. Called Samsung Customer service. No help. Tried to sell me an extended warranty. DO NOT BUY SAMSUNG PRODUCTS. THEY ARE CRAP. IF YOU DO, THEN GOOD LUCK.

My french door RF217 refrigerator has not operated properly since I got it. I had the repairman repair it twice and it just went back to dysfunction. The ice maker doesnt work, the water fills up and and freezes under the vegetable trays and the temperature indicator is not displaying due to an ice maker error code. This company needs to stand behind their name and replace this obviously defective product. Ive seen several other reviews with the same problem. Customer service has been useless.

I bought a Samsung fridge, three times I have had Telefix technicians out to look at fridge as it on 3 times it has had water under the crisper. First time the back panel gets changed. Leaks again so 2nd time gets same procedure not to mention puts a slight crack on panel, leaks again. 3rd time technician? Blame the 2nd one for his workmanship. And reckons nothing wrong? Yet water? Told him not happy he puts in a report saying nothing wrong? Goes to apparently case manager Samsung. Telling me they cant do anything, yet I have 10 year concierge warranty and if they get someone else out I have to pay? I don’t think so.And how many times do I have to them out because of their fault in appliance, which was also stated by the technician that the new model fridges has the exact problem as my fridge does... I have 20 year old LG fridge and never had one problem. If I wanted a fridge that leaks water I would buy one. So why are Samsung making fridges with the same problem and selling them? Rectify the problem. And you will have happy customers. Still want to know so what are they going to do about my fridge… Angry customer.

Do not buy Samsung. Do not use Sears to repair appliances. Our relatively new Samsung refrigerator Model RB215BSSW has the freezer on the bottom. The refrigerator freezes the vegetables in the vegetable drawer. We paid Sears $350 to replace the control panel but that did not fix the problem. Sears was clueless. They were guessing at how to fix it. So much wasted money!! Do not buy Samsung!!!

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

Refrigerator purchased Sept 2014 for over $2,000. (Along with a Samsung washer - some parts broke plastic. Appliances are of poor quality.) Problem with refrigerator started Aug 2017. Refrigerator gets frozen, no ice and no water. The sound is too loud, and has to be defrosted so it will stop the noise and start cooling off. I have paid for parts on Feb. 16, 2018 that need to be replaced, problem persist. Samsung customer service is very poor. I would strongly recommend not to buy any Samsung appliances.

I purchased a Samsung side by side refrigerator 2/09. The compressor went out 11/2/09. There is a five year warranty on the compressor [sealed system]. I called Best Buy because I bought it there. BB sends a tech out 11/21 who tested everything and determined it was the compressor but Samsung must authorize that repair. I call the Samsung rep who tells me that even though a Samsung certified BB geek squad tech had determined it was a compressor, Samsung wanted to send another tech out at my expense to do the same thing. After a number of calls regarding the stupidity of a double diagnosis, Samsung told me I did not have to pay for the 2nd tech. Tech shows up and demands 105 trip charge before looking at fridge. I refuse, he leaves. I call Samsung back a number of times and ultimately the rep agrees that if I can supply him a copy of the Geek Squad work order Samsung will replace compressor at no charge to me. I call BB, get copy of work order and email to Samsung. After several days I follow up with Samsung who is supposed to call me. I am told work order not clear enough [tech in-artfully put thinks its the compressor and it is under review.] After several more calls, Samsung rep arranges conference call with Geek Squad rep who agrees to contact tech and get more definitive statement. 3 days later Geek Squad rep calls back stating its contractor A&E service will not contact tech or let Geek Squad. I call Samsung back and am told different rep will call me. Yet another Samsung rep calls and tells me that Samsung will authorize compressor replacement but only parts. States I will have to pay for labor and freon. It is 12/25/13 as I write this and still no compressor. This is no way to treat customers. I will not buy this brand again!!

Broke within the 1st year, a stuck float. Got it fixed, float got stuck again but this time out of warranty. My husband has had to pull the dishwasher out to fix 3 times in 4 years! If it actually cleaned dishes I wouldnt be so royally peeved but this dishwasher doesnt even clean dishes. Every load I am soaking dishes with dried on stuff and I rinse my dishes before putting them in. DO NOT BUY A SAMSUNG DISHWASHER!! Or refrigerator for that matter. That is another discussion but their refrigerators are awful too!

SMH9187ST Above Range Microwave - I purchased it new in October 2010. The microwave suddenly quit working in March 2013. No power at all. Nothing on the display will light up. I called Samsung customer service and there is no recall on this microwave at this time. They only offered to find me a Samsung authorized service technician at my cost. Ha! It seems like 2 years is the normal lifespan of this microwave. Dont buy. Its a waste of money.