Apparently I am not the only one that has had this problem. Im entirely appalled at the prospect of my 4-year old, my 7-year old, and I drinking ice water that has plastic and metal particles and pieces in it. At this point, I am not even sure how long we have been drinking contaminated product. My refrigerator is right around 3.5 years old, so it is not under parts warranty any longer, but I am confused as to why there hasnt been a recall on these icemakers? Another consumers review fits my situation exactly besides the timeline of events. I would also like to know the composition of the materials that were being sloughed off into our drinks. I just found this problem today and Samsung Customer Service is trying to make me buy new parts and pay for installation. My main concern is for my health and the health of other consumers, and in my opinion, there needs to be a recall for these ice makers and some sort of compensation due. Not just a, Well, your warranty is up, so here pay more money for some parts that probably wont fix the issue. No thank you. I have included my own photos of the plastic shaving and plastic/metal particles.

I have had this Fridge for about 6 years and it a world class piece of junk. The Temp sensor for the fridge defrost went bad and I Successfully fixed that myself with a $5 part. Now the freezer compartment has been icing as well. The same temp sensor replacement did not however solve the icing problem there. I have taken apart the back panel of the freezer to defrost about three times now. A Sears repairman had a brief look and told me it was most likely a bad temp sensor OR a bad Thermal Fuse. I will try the thermal fuse next. Now, something else has developed. The freezer is not cooling properly even though it has been manually defrosted just two days ago. I do not recommend Samsung as a fridge. It looks nice but has given me lots of problems.

RS265TDRS - Expensive product, but not very efficient. Freezer works but does not cool enough. Please be aware of this product. Very disappoint that have to buy another fridge. Most places not recommend to fix it. Please do a little more research about Samsung fridge.

I purchased my Samsung and the extended warranty. Ive had Sears out here 4 times and they called Samsung. The Sear service tech called Samsung and the rep at Samsung said since its a high volume ice producing unit and the ice sometimes shatters. WTF!!! It produced great ice cubes for the first year! I then called Samsung and talk with management. They have agreed to send a tech from Samsung to have a look at no charge. To call this refrigerator a lemon, Sears has to send out a tech out 4 times and order new parts 4 times, so thats 8 visits! Im now waiting for visit # 5 and need to order parts two more times to get rid of this lemon.Im so pissed off at Sears for wasting my time and making me go through a painful process to solve my issue. Dont buy anything from Samsung, because its junk! I had to replace Samsung Dishwasher after 3 years. Also, read the fine print on the warranty. Im winning this war and next time they come back, I will say order some parts until I hit their quota. By that time I will have cost them close to $1500 in service calls. I would recommend extended warranty on every dishwasher and refrigerator you buy. I replaced the piece of crap Samsung dishwasher with a Bosch and love it and I purchased a 5-year service agreement.

Im very disappointed with this microwave, only work for 2 years till SE code show up. Kind of sad. I love Samsung product but this one killed.

Our Samsung Range NE59J7651WS has staining/streaking on the oven door glass that seems to be between the glass panes we purchased. The dealer says it is not on warranty. We purchased it 6 months with a 3 year warranty.

Purchased a new Samsung DMT800 series dishwasher in August of 2014. It has run quietly and its a great size. More often than not, my dishes are not clean. I have followed the manufactures recommendations to the T. Exactly one year after purchase it stopped draining and I got a 5s code on the panel. I was not able to fix the problem by following all the directions. Service call from place of purchase came to investigate. I need a new drain motor at the cost of $288 plus labor. I live alone, and I did not use the dishwasher often. I hadnt used it for about a month when this happened. I am shocked that a dishwasher that gets such little use is now costing me almost as much to fix it (with labor at $75/hr) as it was to purchase. Its pathetic and I will not purchase a Samsung again.

We purchased a Samsung kitchen bundle (microwave, refrigerator, oven and dishwasher) from Home Depot. A week after installation the microwave caught fire and created a burned hole on the inside of the microwave. Contacted Samsung and have been spinning for 2 weeks now as they will not replace this unit, only repair it. At this point we paid for a BRAND NEW unit, 2 weeks ago, and we have zero confidence in the reliability and safety of this unit being repaired. Samsung has been very unresponsive to our request. Cannot believe that big corporations can treat people in this way. Taking our hard earned money and not replacing like for like.

Ive never had any problems with the stove. The glass top burner is very nice and they work well. And the convection oven weird really well and I cooked a turkey in half the time and the other ovens. Very reliable oven.

Bought the Samsung RF28hmedbsr refrigerator on August 27, 2014 and it is already acting up, not producing ice and is very noisy. Will call tomorrow and see what they can do but after reading all the nightmare stories out there it is a little scary.

Microwave SMH9207ST spontaneously turns on when not in use. Walked in to a small fire burning in the microwave while running which spontaneously started while we were out. Entire walls of microwave were melted with some damage from heat to surrounding cabinetry. My guess is we were 15 minutes early to a full on house fire. Not expecting Samsung to accommodate.

There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):1. There is a design flaw in the upper ice dispenser. When you select cubed ice, the dispenser crushes about 1/3 to 1/2 of the ice cubes. The problem lies in the design of the module. The opening to the ice chute is just too small and/or too close to the crusher mechanism which is just above the ice chute. The auger feeds more ice per given amount of time (seconds) than can fall through the hole to the chute before building up a pile at the hole. As this pile of ice builds up, it eventually begins to feed into the crusher mechanism. This results in about one third to one half of the cubes being crushed. Samsung technical support asked us to empty and reset the ice module but it made no difference. Finally my wife called them and had to escalate to the upper tier of support and they sent a second module but we found no difference in performance.2. The second problem is with the overall quality of the refrigerator. The hinge/pins for the drawer lids broke within the first couple months of ownership. These are little plastic pins, which are about 1/2 the diameter of a pencil, that allow the clear plastic lid to swing open upward when you pull the crisper or meat/cheese drawers out. I fixed them by drilling them out and inserting a wooden dowel rod and securing them with some industrial strength glue. Theyve held for almost a year now like that.3. Finally, the silver finish is flaking off the control/menu panel. This is a cosmetic flaw I understand but for a 1 year old product this is absolutely unacceptable. Samsung refused to do anything for us on this and my wife was adamant that there should be some replacement part shipped but they refused.Overall we are finding out that the refrigerator is just poor quality. We purchased the refrigerator because it had all the features we wanted. The second ice maker in the lower freezer drawer was a big reason we bought it. Now we have to open that drawer and dig out the ice cubes for our drinks if we dont want crushed ice which is all we can get from the front dispenser.I also wanted to make a comment about the water filter. The Aqua Fresh filters that are rated to be a match for the Samsung model HAF-CIN are of poor quality. I had a 3-pack of filters and the first filter worked without any issues for many months. Then the indicator light came on telling me it was time to replace the filter. The second and 3 filters from that pack leaked water into the drawer just below the filter. I ultimately had to replace them with the Samsung filter. This is not a Samsung complaint, but rather for information so others know my experience with the off-brand filters.

After 1.5 years from purchasing my Samsung refrigerator the coils started frosting over which caused both icemakers to stop producing ice. I defrosted it several times by removing the freezer interior panel and using a blow dryer to melt the ice. I did some research and all I found were hopeless complaints online. I started thinking the fridge was no good. I did some troubleshooting and replaced the thermistor and defrost thermostat located in the freezer behind the panel. Thank God it worked! Hope this can help someone.

We bought a Samsung microwave just little over one year. The Magtron/etectrode was out. We contacted Samsung for the 10 year part warranty repair. They scheduled their contractor -- Buy Brite Appliances. The service tech came and didnt do anything, and charged us $115 for the service trip, and told us that we need to pay $287 for the other parts on the microwave which need to be replaced to prevent the Magtron overheating again, and Samsung told us that only Magtron is under warranty. Stay away from Samsung microwave product. Its poorly designed and the customer service is horrible to help any. Its a big waste on your money and time.

I purchased a package deal of appliances on black Friday 2013. We were to be getting our kitchen remodeled in Jan. 2014. The remodeling didnt get started on schedule, our appliances had been delivered to Best Buy and they were in their way so we allowed them to deliver in Feb. 2014. We stored them until the remodeling job was complete. The appliances were installed in July 2014. One month after installation the delicate light was flashing. Im thinking OK maybe its me doing something wrong, it wasnt. I finally called and it was repaired under warranty in Sept. 2014. They replaced the sensor and the PC board. They replaced one, a day later we called and they came back out and replaced the other. It worked fine until about 2-4 weeks ago, the delicate light again is flashing. According to the book that came with it and Samsung employees it is a draining issue. It drains fine, so I dont believe that is the issue. Even though it was installed 8 months ago and repaired 2 Xs already and another repairman coming out this Friday, April 17, 2015, it is no longer under warranty! I believe I too got a lemon, and told them so while on the phone. They did tell me today, if I could prove that it wasnt installed until July 2014 to send them the papers and MAYBE they would do something. I am so aggravated with this dishwasher (DW80F600UTS)!!! Knock on wood, so far my microwave, electric stove and frig work great. Unless Samsung makes this right with me, I WILL NEVER PURCHASE SAMSUNG AGAIN AND I WILL CONVINCE FAMILY AND FRIENDS NOT TO PURCHASE THEM EITHER!!!

I had my Ice Maker broken on a fairly new refrigerator. In order to fix that I have been asked to defrost the entire unit by emptying it and leaving it unplugged for 24 hours. Imagine what happens to all the food especially the frozen items. I have a lot of meat in the freezer. Techs told me there is no other option which blows my mind.

Really, $600 to fix my Samsung fridge for a problem that should be covered by warranty. Fan stopped working after massive ice build up behind back panel inside the fridge. A problem that has a class action lawsuit for poor product quality. Next time I will pay more attention to bad product reviews. See https://www.classaction.org/ to find if your fridge is on this list, many of them are. Samsung refuses to acknowledge the massive problem with their product. I will NEVER buy another Samsung product. PERIOD.

Like the stove, but difficult to clean the oven, the self clean is not effective at all. My berry pie leaked, I have cleaned the stove twice and when used still smells like burnt sugar and the bottom is stained. Very disappointed.

We got a Samsung fridge less than 3 years ago from a relative, that only had it for 6 months. It has never been a good unit, so when it finally quit, we were not too surprised. When asked about the warranty, we were given the runaround for about 2 hrs. from our local Sears. We finally said enough, and went and bought another one from a different place from where this was bought, with 10 year factory warranty.

SAMSUNG DISHWASHER DMT610RHS, a year and a half old. CE error, nothing works. I first called Samsung nearly three (3) WEEKS ago. Technician came twice, no results. I spent COUNTLESS FRUSTRATING HOURS on the phone listening to Samsungs service music on hold. They promised to call, but never did. Exceptionally disorganized and counterproductive service structure. Calling Samsung is useless and a waste of time; calling the service company, downright insulting. They basically get annoyed that youre wasting their time, when you just want to have a status report. At this point, Im looking at an organized action against Samsung such as a class action lawsuit. We, consumers in similar circumstances, should collaborate to achieve a successful result.

We bought a Samsung SMH9187 in April 2011. It started to give intermittent (1/month) SE error and beeping around November 2011. We did not call for repair as the microwave still worked. The microwave completely stopped working in May 2012. We called Samsung to inquire about the error and learn whether there was any chance the warranty would cover it, since it began months before the warranty expired.They attempted to argue that the warranty was from date of manufacture (and thus ended in November 2011, thankful I had my receipt with date of purchase). We were informed that Samsung would pay for the replacement part but not the cost of installing it. Their authorized repair company would call us in 48 hours. We didnt hear anything from them for 5 days. We called Samsung and asked if we could have the part sent directly to us, no, this is against their policy. The authorized service company indicated a cost of $145 to replace the part. However, they cant do anything until Samsung Service includes more information in their service request to the authorized dealer.I contacted Samsung again and asked them to provide me with the part number that needs to be replaced. They gave me the phone number of their authorized parts dealer and told me that this dealer can provide me with the part number. The authorized parts dealer told me that they cant provide me with the part number over the phone. I need to go to their website (samsungparts.com) and look up my model # and use keyword control panel. Im told that the part I need costs $78.98 (she can tell me the price but not the part number?!)I still dont know the part number that Samsung was going to provide me for free, but the website has two parts called control panel for my model of microwave, one of which is $78.98. Luckily, the website does include the part numbers. I checked Sears Parts Direct and found the same part for $40.99. I ordered it, paid $11 shipping, and Im now hoping that the replacement process is relatively simple.I understand that things break, but, after my experience and seeing all the Samsung SE stories on the internet, Samsung products and service are terrible! Im beginning to think that Samsung is purposely making it difficult to learn about the meanings of the error codes and how to repair them, so that you use their service company or buy parts from their overpriced supplier.

Bought my Samsung double doors at Best Buy in Lakeland and at first all was cool. Now my veggie bins arent for veggies, they’re water buckets. I thought problem was just me till I ran across this page. I too contacted Samsung and was told to reset fridge and freezer. Did and nothing - still water flows into the bins. We need to get a class action suit against this company and get Better Business Bureau involved. I was so proud of my fridge but now I just want it gone. Cant Samsung be forced into fixing these fridges as just too many complaints.

Bad design on refrigerator. The fridge can turn itself off if the door is left ajar. So even if you close the door you may not realize your unit has turned itself off and then all your food goes bad. Call the company and they say No problem. Take everything out of the trash and itemize it. Three weeks later, they say Oh sorry youre out of warranty. Really, a $2000 unit has only a one year warranty? Company is NO good!!!

Refrigerator is 2 years old. First year, no problems. Now water is always leaking out on the floor. We find inches of water under both crisper drawers. We remove the drawers and mop up. Now the freezer door wont shut and we discover an iceberg on the floor of the freezer. Our service man said he would not buy a Yo-Yo made by Samsung. Too bad I did not do better research. A real piece of **... Just had to buy tons of ice to store freezer contents while we try to defrost the freezer.

On the advice of a salesman at Lowes we purchased a Samsung side by side (model RF197ACWP). He did tell me that there had been some problems with the icemaker so I tried to buy one without an icemaker. Not possible. Im very handy; when it arrived, I thought it would be a simple matter to remove. Not so; when you try and remove it, the refrigerator doesnt work. I managed to figure out the wiring and bypassed the icemaker and removed it. Worked for one year, four months before the problems began--pools of water and icing under the vegetable and meat bins; paint began coming off the handles.I found a Youtube that told me how to deal with the pools of water under the vegetable and meat bins--a 30-40 minute operation that has to be done every two or three months. Repainted the handles with epoxy paint. (Fortunately they were white). Then the vegetable drawer began freezing lettuce, vegetables, etc. Tried recommended fixes--nothing worked. Replaced sensor. No improvement. At that point, I called a local repair service--the tech laughed and said that Samsung was helping him with his retirement. His best guess was that it was the mother board (hes replaced several). Repair would be about $250. But he went on to say that, if the refrigerator were his, he would head straight to the county dump and leave it there. What a piece of crap.

We bought our dishwasher in Nov of 2013. It worked fine until June of 2016, then it would not run. I called Samsung and told them of the problem, after about one hour on the phone they said they would send a repairman from an authorized repair shop according to them. Two weeks later he came and did a evaluation of the machine and determined that the touch panel circuit board was not working and would order the part. I told him that the dishwasher was out of warranty but Samsung warranty covers the circuit boards for 5 years and we have over 2 years left. The part came to my home and I called dependable services to make arrangements to have it installed. They came out a couple of days later and replaced the new part then tried to charge me 291.65 for the part and the service call after almost a day of figuring out who was going to pay for it.Samsung agreed that it was covered. Because if I had to pay for it I was having the serviceman take it out and forget about it. For that price I could add another couple of hundred dollars and get a new one. Well the machine worked about 3 weeks doing about 15 washes and broke again. Same symptoms. I called dependable services. They came out a couple of days later. Repairman looked somewhere else on machine and decided that it was two relay switches on another circuit board that needed to be replaced. He also tried to get Samsung to replace it and their comment was, We repaired once at our cost we are not doing it twice. The price for this repair was 338.00.Needless to say it was not repaired. I will replace with another brand of dishwasher. This dishwasher replaced a ge brand that came with the new home and never had a problem with except it was noisy. Did a great job of cleaning. I just want everyone to know my problems with Samsung and let buyer beware. I will NOT be buying another Samsung appliance in the future and will tell all my family and friends my story and beg them not to purchase a Samsung appliance product.

We have owned our $2000 refrigerator for just about 2 years when the motherboard and the inverter broke down. Everything in the refrigerator had to be thrown away, including the $150 of groceries we just purchased! We have been without a refrigerator for over 2 months because getting it serviced and fixed takes very long. Ordering the part alone is a feat in itself. The part would not be received by Samsung until November 6 making it even longer to be fixed. They would receive it then send it to the parts company here on Oahu. Well, being that we have a party on October 31st, my husband ordered the $111.00 inverter on his own and paid extra to have the part rushed over. We will receive the inverter on Tuesday, 10/21 and the maintenance person will come on Wednesday to fix our refrigerator. We owned a GE for 11 years with absolutely no problem prior to buying this one. Obviously we made the worst decision to buy what we thought was the top of the line! Jokes on us! We will never again buy Samsung again! Crossing my fingers that it gets fixed.

Purchased 4 appliance chef selection for more than $9,000.00. Microwave turn table motor packed up within 2 1/2 months. Called Samsung to replace the microwave as the product has to be defective to break within three months. They only wanted to repair but not replace. Reached out to CEO office no response.

I purchased a brand new high end Samsung dishwasher thru Lowes. The top basket looked like it had been jammed into the bracket during the manufacturing process; the left side metal arm that the roller sat on was bent so it didnt fit onto the bracket and the other roller was broken. I called Samsung and they told me I had to purchase another roller even though I explained to them it was brand new. I had heard about their poor customer service thru a friend of mine that had purchased a refrigerator for her retired parents. It took Samsung over a month and a half to repair that brand new refrigerator (which in the meantime meant they had to rent a replacement at their expense). I own Samsung Smartphones, TVs, etc. but this will be the last large appliance I buy from Samsung. Terrible, terrible customer service over a couple dollar part!!!

Refrigerator part freezing up. Water in the crispers. Food and milk spoiling. Had it for a little over a year and a half. Called the company I bought it from. They are going to see what they can do. Might be under warranty.

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.

First the reason for my review is to warn consumers about a Samsung refrigerator and I dont want them to make the same mistake that I made. If I could do it all over again, I would have kept my old refrigerator or got a different brand. I bought this mess of a refrigerator in September 2013. I bought a Samsung refrigerator for $1500.00 and a 5-year warranty with it. I am so glad I did because it’s been problems every since I had it. I had a technician come out to replace different parts on this refrigerator at least 3 times since 2013. The ice maker keeps messing up and not producing ice. If you leave the door open for at least 15 minutes then close the door, it won’t produce ice. The water freezes up and it won’t produce ice either. I hate I even bought this freakin Samsung refrigerator. After my warranty is up, I will sell it and get another refrigerator. The only reason why I am keeping it is because it is still up under warranty. I will not be able to afford for a technician to keep coming out after the warranty has expired. Damn you Samsung and the people who put this refrigerator together. If I could shove this refrigerator up their butt, I would. Please, Im begging the consumers, DONT BUY A SAMSUNG REFRIGERATOR!

We bought a Samsung dishwasher less than 2 years ago and it just stopped working. Samsung sent someone out to look at it and he told us it would be $600 to fix it and we would be better off buying a new one. He also charged us $99 to tell us that. When I called Samsung to try and get some money back, anything, they did nothing. You would think if you pay the prices they charge for their appliances they would work for more than 2 years. I had a GE for 23 years without ever having to have a service call. I wont be buying Samsung anymore.

We bought our Samsung from Lowe's. It was on sale and with my veteran's discount, it was a great price. We are empty nesters and the size of the fridge is perfect for us, with ample door storage. Lots of freezer space also. We love the filtered ice/water through the door options. The stainless steel is so easy to keep clean and looks really sharp. Temperature controls actually work where in some other brands we have owned they were more like idiot gages, nonfunctional. We have owned it six years now and still loving it. Only thing I would change is the location of the water filter. Put it up top so an old man like me does not have to lay down to make the change.

Based on the Consumer Reports review (microwave has since been dropped from their recommended list), I purchased the SMH9187ST. It worked great for 13 months then died with the dreaded SE error. I tried resetting the control module and worked for another week. I contacted Samsung and they acted like I was crazy. But thanks to kind folks in this forum, I went to repairclinic.com and purchased the replacement model item #2024600 and part #DE94-01999C for $70. I got it in a week and took all of 5 minutes to replace. I will restate the procedure: 1. Unscrew the 2 top vent screws and slide to the left. 2. Take out the top control module screw and gently remove, watching out for the tabs on the bottom. 3. There are 6 wiring connections that pull away very easily. Mark them if you need to.4. Put everything back and youre done. Working great! So far.This was way easier than I thought. Also, I contacted Consumer Reports and they provided info for filing formal complaints with various agencies. But they must be listening because Samsung is no longer in their OTR recommended list.

We just remolded our house. We had beautiful hardwood floors installed throughout the house including the kitchen. We bought new appliances, a Samsung package including the Refrigerator, Stove, Microwave, and Dishwasher. All of the appliances are junk. The biggest kicker is that our new 6 month old refrigerator flooded our entire house. The hardwood kitchen floors are ruined and the basement is soaked in water. I was told, not to buy Samsung and I did anyway. What a mistake that was. 1000s of dollars of repair to do. Already the stress of the drying machines to suck up the water is maddening. DO NOT EVER BUY SAMSUNG APPLIANCES. YOU WILL REGRET IT. They deserve to be sued!

Ive owned nearly every brand of dishwasher available in the USA at one time or another, from a Caloric in the 1970s to, Whirlpool, GE, Frigidaire, Kenmore, and most recently a Samsung. None of my previous dishwashers ever leaked water except for the Samsung. The motor shaft seal leaked and the water caused the pump motor to fail. $150 dollar repair if you do the labor yourself. After watching many YouTube videos on Samsung dishwashers I have discovered this to be a common problem. Its a poor design that has cost Samsung a repeat customer forever.

Our fridge after 6 yrs writhing 2 days caught fire in coils & has died. We tried to get 3 different appliance companies out to look at the fridge; 1 added more Freon to it but the other 2 won’t even touch it. All because it’s a Samsung =(. It’s Model #RF4287HARS/XAA. It’s been a great fridge up till now. Don’t ask me about our washing machine & dryer though. Our dryer is possessed. It runs whenever it wants when you shut the door & our washing machine is rotting from the inside out. And they are only 6 yrs old as well. We bought them all at the same time... It’s such a shame because we used to love our Samsung products.

This service request on a new fridge was a nightmare. Thier service company OMB/friends tek is so unprofessional. They called me to schedule time. Hung up on me the first time. They did not call back, but put in notes that I hung up on them.When I called back, waited on hold 45 mins. Then was disconnected. Called back. Waited 30 more minutes. They pressed que to leave a message. I got a message that voicemail was full and told me to try my call later. They tried again to call me 2 days later. I called right back and went through the same scenario. 3rd time they called, I answered and was able to s he duke a service call 1 week later. This whole time I have been calling Samsung customer service with no resolution. They in fact, said they also could not get through to the repair vendor and I should keep trying.Day of appointment- I get a text from Tech telling me he will be there in 4 hour window. I asked if he had a slide protector for the floor (which is standard issue for appliance delivery and repair, and what the installers used). He said no. He told me if to have the fridge moved out away from cabinet before he got here. I advised I could not do that as it was too heavy. He advised me to reach out to place I purchased as he would not move. He only replaces parts or repairs. I contacted Samsung, who again could not help and advised me to contact Home Depot.I contacted Home Depot and explained the situation. They sent out a manager with slide pads and he moved fridge out and placed slide pads under the fridge. Repair tech came out. He showed up in an unmarked personal vehicle with another man with no uniform. How unprofessional. All he wanted to talk about was how he was not going to be responsible for property damage. We determined what the issue was, which turned out to be an installation issue. We also purchased a dishwasher with this fridge. We spent over $4000 and this has been one of the worst experiences I have had with a purchase. Samsungs failure to respond appropriately and ongoing issues with this vendor(as referenced in online reviews) will cause me to never buy a Samsung product again (we also have 2 Samsung TV’s).

I bought a Samsung Microwave and refrigerator a few years ago now none of them works. The microwave does not turn ON anymore. The refrigerator will not cool down either. All I can say I will never buy a Samsung product anymore.

4 year old Samsung refrigerator that cost $3000 is junk. Already spent $800 fixing it once and now the ice maker requires a $850 repair that is not guaranteed to resolve the problem. Samsung refrigerators are complete design flaws from top to bottom. I am throwing this thing out and buying a Whirlpool side by side.

Bought Samsung French Door refrigerator about 3 yrs. ago. Ice maker started freezing up and stops making ice unless you pull the bin out and chop ice off the ice maker. Ice cubes freeze at top of ice maker. Leaks water. Had it replaced with a new ice maker, 5 months ago and it does the same thing. Appliance repair said its a typical problem with Samsung and cant guarantee it will fix it to replace it. Spent $300 to replace and it still does the same thing.

Ice maker failed shortly after warranty expired. I would not recommend purchasing this brand for a refrigerator. It is very disappointing because Ive loved my other Samsung products, but this ice maker issue a total disaster and Samsung has not remedied this widespread issue with their product.

Thinking of a Samsung fridge? Stop, turn, and run away as fast as you can. Compressor on our 6 month old unit began failing nearly two months ago. Terribly loud noises coming from compressor. Over 2 dozen calls to customer service resulted in a list of stupid hoops to jump through. Level the appliance, reset temp, buy and replace water filter... Blah, blah, blah. After 4 weeks, they finally sent technician to look at it. I was told noise was coming from inside compressor (duh) and that there was nothing he could do with it. 3 more weeks passed with no followup from Samsung. So three days ago, fridge totally shot craps. $300 worth of food ruined. Now Im pissed. So now they opened up a 4th case number, and are going to send a repair technician. Problem is, the repair company listed on service confirmation is same company that visited us first time. The same company that is not equipped to work on internal elements of the unit. Meanwhile, were living out of coolers. These people are by far THE WORST I have EVER dealt with in my life. No class, crappy products. Clueless. I no longer want it fixed. I want the piece of crap out of my house. I will never again buy any Samsung branded product. Where can I sign on to a class action suit?

I bought a Samsung SMH9187 microwave in November 2010 and on 9/2/12, it spontaneously beeped and showed the dreaded SE code that so many have written about. I tried to cycle it per the instructions by unplugging the unit with no result. The keypad was dead. I called Samsung service who were less than helpful. They could not find an authorized repairman anywhere nearby and I live in a major metropolitan area. After spending about 4 hours trying to find a local repair person who works on Samsung with no luck, I called Samsung again and pressed very hard for a repairmans name in my area. They finally found only one. He, fortunately, was quite helpful over the phone, but so far away that he would not do the repair. He told me that the part number is DE94-02001C and is available for about $52 at Sears Parts Direct and mentioned that anyone handy with computers could make the repair. I was about to go that route when I found these posts and tried the quick fix of holding the Stop/Clear and Start buttons together - and so far, so good. Meanwhile, I would advise anyone considering a purchase of this unit to be sure there is a Samsung repairman nearby before purchasing. The microwave is clearly not reliable based on the number of keypad failures mentioned here within the first 15-36 months. Planned obsolescence and poor service to boot.

Ive had a great experience with Samsung appliances. Customer service is excellent when addressing problems and very professional. Would definitely recommend their range. I have a refrigerator, washer and dryer. All their products excellent.

The dishwasher spontaneously started beeping and flashing LE code. Drain motor runs for about 10 mins, then shuts off but the LE code continues to blink. The manual says to turn off the circuit breaker and call for service. Ill call on Monday and see what they say. I read on this site that others are having the same issue.

I am being fair and accurate. I bought a Samsung electric stove at Lowes in Henderson, KY about 5/6 years ago. I know you are thinking this has been a long time ago but the oven only lasted about 6 months and I cant afford to have it worked on it any more. I paid for it with a credit card so the original price of $850.00 was probably more like $1200.00. When it first quit working Lowes told me they had no records of me buying it there. I paid for it with a credit card and I find that hard to believe they had no records. Lowes has never been at my home to work on the piece of junk. I say junk and that is exactly what it is. I would not advise anyone to buy a Samsung and to make sure you keep all your records on what you buy at Lowes. Today is Thanksgiving and another year of not being able to cook my own turkey. Christmas is coming up soon and it will be the same way. I wish I had an oven for everyday use. I am like most people these days. I dont have the money to run out and buy another new one. HAPPY THANKSGIVING everyone!

Purchased a Samsung dishwasher based on the recommendation of the Pacific Sales. It worked for all of two weeks and went absolutely dead. Two technicians visit later still not working yet. Stay away from Samsung dishwashers.

I wish I could give less than one star because thats how disgusted I am with my French door Samsung refrigerator. I purchased it about four years ago. After two years I finally figured out that it was icing up in the back and fortunately it was still under a warranty I had purchased with Lowes but it took close to a month to get all the parts etc. Also lost lots of food.Now again 2 years later the same thing. I called Samsung and became even more irate with the callous we dont give a crap attitude. This refrigerator needs to be recalled and Samsung sued because a company with morals would at least attempt to make a better product after so many of the same problems for so many years. This was to hopefully be my last refrigerator and now I cant even afford to fix the stupid thing. You can add me to the class action lawsuit as well and Samsung needs to recall and take responsibility for wasting our money. I also have a child and infant in the house - Im fearful that someone will end up with food poisoning. This is a huge safety issue Samsung!!!Updated on 07/03/2015: I finally threw most of my food away and pulled the plug on the fridge. It took three days but it finally defrosted. I then plugged it back in and for the time being it is cold and working fine. I suspect that I will end up doing this several times this year but as stupid as it sounds Im bound and determined to get a little more use out of it. So if anyone is in the same situation you might try to unplug, defrost it manually and plug it back in. Hope this can help somebody.

Samsung ME21F707MJT - Purchased in May of 2016. It was a great product at first, but 1 or 2 buttons began to fail after 12 months. I didnt do anything about it as they are intermittent. Some days they would work and others days nothing. Now it is 18 months since buying and about half of the buttons do not work. As many other reviews have stated this is a common problem. So it appears that I am stuck with a semi working microwave.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

I bought my Samsung Microwave on Christmas Eve when my other one stopped in the middle of food prep for the big day, so living in a rural area I went to the only appliance shop in town and picked up this beauty, probably paid more than I normally would have but have no regrets and would buy another Samsung microwave in a heartbeat!!

After 3 years of very light use, around June 2013, my Samsung microwave stopped suddenly giving a different beep. All buttons of the keypad were inoperable. Nothing of this mentioned in the user manual. I called service engineer & he too had no idea about the error code. He asked us to replace the keypad unit but did not return after that. I just chanced to look for the solution of the problem in net & to my disbelief exactly the same problem is faced by so many all around the world and the Samsung guys have found a way to earn more bucks on pretext of repairing their own manufacturing defect. Shame on them.

Do not buy Samsung refrigerators with bottom freezer. Our refrigerator (RF18HFENBSR/US) is 2 years old and leaking water in the bins and the bottom of the refrigerator section. I just called Samsung and they said that it is out of warranty despite the fact that many, many people are complaining that the refrigerator is defective. DO NOT BUY THIS PRODUCT -- IT IS EXPENSIVE JUNK AND SAMSUNG WONT FIX IT.

The fridge is attractive and roomy. However the icemaker is poorly designed and works poorly. It is ice and water through the door. The system is continually freezing up so it does not function. A lot of time has been wasted clearing up the issue and has been resolved by buying ice cube trays.

I purchased my Samsung refrigerator June, 2015. Within 6 weeks, water started leaking from under the freezer. I called Samsung customer service who attempted to give me some how-to information. This did not work. For over 1 year Ive tried to rectify the problem via Samsung until they finally said, sucks to be you!, your appliance is out of warranty. I pushed the issue and was told to submit receipts, which are on thermo paper and no longer readable. It has been determined to be un-repairable because there is no Samsung service repair in my area. Likely a simple adjustment needs to be done, but Samsung will not authorize repair. They tell me that I will have to send in the paperwork, all labels from appliance, the cord (plus a video of me cutting said cord), and they will review the file and send me a check... OK... let me trust that process.

We have had our refrigerator for only a couple of years. First the ice maker broke. Then it started making this loud noise that would stop when we opened the door. We had a technician come out and fix these problems. This was only a few months ago. Recently, I had noticed our milk didnt seem that cold even though the temp read 38 degrees. The problem started getting worse so we reset the fridge by unplugging it. This made the temp gauge work again and the true temperature was 66 degrees! After having already spent over $300 to repair this new refrigerator, I am reluctant to spend more to get this new problem fixed, especially after reading these complaints.

Have a french door refrigerator. Had problems with the ice maker after first 30 days. Ice maker leaks and freezes up. Have had this worked on twice and numerous calls to Samsung with NO help from them. Everyone needs to know there is a class action lawsuit regarding this issue. Contacted Best Buy for service and the guy told me they would come fix it but would only be a 50/50 chance the ice maker would be fixed for good because of continuous problems with this ice maker and it could cost up to $500. Samsung has a problem with this and they should take responsibility to make good on their products. Will not buy another Samsung product.

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover physical damage. Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.Regardless of what is wrong or if there is a defect in the product that results in physical damage, then it is not warranted. I am amazed that they can get away with this. I will NEVER buy another Samsung product and plan to report this to every consumer protection agency I can reach. This is definitely a buyer beware organization. As another reviewer said, their warranty is useless.

Stove info. Samsung 30” range. Model #NX58K9500WG/AA. Serial #0DQN7DDH600185N. Purchased from Lowe’s on 11/15/16 for $1424.05. Warranty period through Samsung Protection Plus 11/23/2017 to 11/23/22. I am hoping you can help me resolve a problem with Samsung Corporation. We purchased the above stove from Lowe’s in 2016. My husband and I had been noticing headaches and burning eyes for 2 or 3 days — more pronounced when using the oven. As one of our CO detectors beeped off and on, we called the fire department. They checked out the air quality in the house and found carbon monoxide levels 3 times safe levels in the bedrooms. They checked the gas furnace and gas water heater. Neither one was leaking carbon monoxide. The firemen called Alliant Energy because they said Alliant had equipment that more accurately measures deadly carbon monoxide levels. Alliant determined the leak was coming from the Samsung oven. Per the Alliant technician it was not leaking from the connection — it was from the oven itself. We have the written Caution Notice from Alliant Energy stating the defect is in the oven. We also have the run sheet from the fire department indicating CO three times safe levels. I contacted Samsung twice to get them to send a serviceman. The serviceman checked the oven on 12/18. He had no CO detector and did not turn the oven on. His work order said we had no warranty which is incorrect. It also listed “Operation/Smell/Smoke/Burning Smell.” The service was required because of CO leak reported by the Alliant Energy technician not the stated product symptoms. Samsung did not call me back to follow up concerning the repair. I called them requesting the disposition of this dangerous oven which we cannot safely use. I suggested they send another repairman to measure the CO2. The Samsung Pro said they were not going to waste additional time on this repair. A very poor customer service response especially considering the extent the default. I contacted Samsung again on 12/24 restating my complaint, concerns, feeling Samsung is responsible for resolving this dangerous appliance. I was told the situation is in fact very serious and dangerous and Samsung is very concerned about me safety — a script they all repeat. They said someone would contact us in 24 hours. As no one contacted me by 12/29, I contacted Samsung again. Same story, “this is a very serious situation.” The Samsung Pro said he would make a new ticket ASAP, correct the error in the stated repair needed and add the need for a CO measurement tool to confirm the Alliant Energy technician’s report. I offered to send them a copy of the Alliant Energy findings to save them the time and effort they were unwilling to expend in earlier communications. I have contacted Samsung 12/12, 12/17, 12/18, 12/24, 12/29, 1/4, and 1/6. Every time I have contacted Samsung the last line of their communication is “do not use the oven.” It confuses me that Samsung contends the range does not need repair but always note DO NOT TURN THE OVEN ON.We have not been able to use our oven safely (and have been advised by Samsung NOT to turn it on) since 12/11. We have contacted Samsung 8 times — all on my initiation, not their followup. I understand these ranges go down a manufacturing line and errors can happen. What I do NOT understand is why Samsung cares so little about their customer service when their product is clearly and dangerously defective. This defect is not a leaky ice maker — it a poisonous gas-producing range. It is appalling that Samsung is so unwilling to correct an error they created which could cause death to the consumer whose only mistake was purchasing a Samsung product.My latest 2-hour phone conversation today with 3 transfers that resulted in disconnects. The result of the last conversation was in order to resolve these defective stove situation we need a second opinion. Samsung has only one service center and their serviceman checked on our stove with a ticket that had the incorrect problem listed. There is no other Samsung serviceman in this area other than UTech. A second opinion from the the same service company that gave you the first one is like getting a second opinion from your doctor’s partner. Now we cannot move forward because Samsung doesn’t have another service center — how is that our fault. I have a written copy of the service ticket from Alliant Energy to verify their finding.It is difficult for me to understand why we are the people without an oven for almost a month, the people making repeated calls and being on hold for 30-45 minutes, and having to worry about having to settle for a stove in our house that has been repaired by the same company who built the defective one. How reassuring is any of that? Why doesn’t Samsung want to do the right thing? None of this is our fault but we are the frustrated consumer who Samsung does care about. Again, this is not a leaky ice maker — it is a carbon monoxide-producing range. We have no reason to make this up this mess as this is only causing us fear and frustration and Samsung Corporation is not helping at all.

This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.

I purchased a Samsung refrigerator 9 months ago from the Sears home appliance store. Just over 3 weeks ago, I noticed the freezer wasnt cooling. When I called Sears, they informed me that a technician would not be able to come out for 10 days. If I wanted someone sooner, I would have to call Samsung. Samsung sent out a tech within 3 days who said there was a leak and more than likely it would break down again until they can find the source of the leak. Just over a week ago, the freezer stopped cooling again. I called Samsung and they told me that I had to get in touch with someone to repair and I would be compensated, but they had to be certified to work on Samsung. I called the same company that came out before, who, as of 2 days ago, no longer deals with Samsung and 2 other companies who wont work on Samsung at all. Im stuck with a $3000 refrigerator that was purchased less than a year ago with an extended warranty that no one, including Sears or Samsung, is willing to fix!!

We purchased a Samsung French door refrigerator and are not happy with it. One day, when it was quite new the freezer just stopped working and everything defrosted. Then we had a problem where the water dispenser would not shut off and we had a flood until I could get to the water shut off valve. Now the problem is water dripping from the ice maker. I researched this problem and it is a known problem with Samsung French door refrigerators. Wish I had known before I bought it!!! Supposedly has to do with the auger case. Will never buy another Samsung product.

We purchased this Samsung French Door Refrigerator RF26VABWP in July of 2009 because we thought it was a superior product. Wrong! It was fine until March of this year and then to the tune of $200 we had to have the repairman defrost the fan, etc. because it was so noisy. And then I discovered the water was leaking inside the refrigerator under the crisper trays. We thought the problem was solved until May of this year when we discovered ice forming under the crisper trays. Another service call to the tune of $200. And then in July, I discovered a repeat of the same problem. Previously when I called Samsung, I was told that if it happened again, they would do something. After 10 calls and faxing information twice, I was told that nothing could be done and that refrigerators only lasted 5 to 9 years anyway. I doubt they would want to pay $200 every three months to keep their refrigerator running properly and I also doubt that they replace their own refrigerator that often. Every time you call, you have to give the model number, your name and phone number and then be referred to the executive customer service and repeat the same information. Usually there isnt a supervisor that you can talk to and so you have to call back again and go through the entire thing again. My opinion is that if you have to do this enough times, you finally give up and go away! What a poor recommendation for a company so well known!

I bought a Samsung NE594R0ABSR oven AND refrigerator. Both died in a year. The fridge was an easy fix, the ice maker was jammed, but that was the only assistance Samsung offered... Thankfully I had an extended warranty. But now the temperature will not reach the proper level. Again, Samsung couldnt be bothered. It is past one year, so I have to count on a local repair person. Ovens should NEVER stop working after one year. Samsung builds the worst kitchen appliances!

I purchased a whole suite of Samsung products less than 2 years ago. The washing machine has a slow leak, the oven works ok, however the fridge is a nightmare. Dont expect the ice maker to last more than a year. Also the freezer gets pretty heavy when loaded and the handle is held on by a flimsy piece of plastic. Ours broke after a year and a half and we were told that it is way out of warranty. I kind of expected a handle to last more than 19 months. On top of that there is no easy fix. It isnt just replacing the handle. Its all of the mechanics in the door, they actually told me via chat that this is not something you can fix. It needs a service call from a licensed Samsung repair shop. So hundreds of dollars just to fix my door handle. Upon searching this issue there are hundreds of people with this problem. Samsung has great electronics but I will never buy another Samsung appliance, theres a reason they are generally cheaper than the rest.

We bought our French Door refrigerator less than 4 years ago, for $1,500 from Best Buy, and it has already broke down. We tried to find someone to come fix it and the cost would be more than buying a new fridge. So we bought a Whirlpool from Home Depot for $600 (no frills this time) and hopefully it will last longer. We will never buy a Samsung Appliance again, complete JUNK! They should stick to cell phones.

Just got the dreaded SE error code. I tried powering off, resetting with the clear/start hold and nothing. I called Samsung and got the traditional response, We can set up a maintenance appointment which will cost you ... No thanks, I would love to be part of a class action. This does seem senseless since they have been aware of this problem. The fix is about as much as the microwave. Ugh!

We bought this range in Feb 2016, and it has not worked properly since the beginning. Their service desk is designed to discourage callers. For example, they keep asking me the same questions I have answered numerous times. Is there any recourse?

Our Samsung French door fridge is 4 years old and there has been nothing but trouble with it! We have replaced the icemaker twice, another part and now the door with the ice/water dispenser is literally rusting out! We have contacted Samsung on numerous occasions with the response There is nothing we can do about it. Do not under any circumstances buy any Samsung appliance!

The refrigerator was purchased 8 years ago. It was replacing a 30 year old General Electric that still worked but was not “energy” efficient. Shortly after the warrant (1 year) ended, the vegetable and fruit bins froze up. The temperature kept warming and all the food in the freezer and refrigerator had to be thrown away. The worth was about $200. I called for repairs and was told I had to use specific Samsung warranty repairman. The repairs were not covered but some of the parts were. Since then, I have had to have it repaired at least 5 times and have lost 100s of dollars in food. I finally purchased a small GE for the garage to move the food when the fridge shows signs of failing. I have written, emailed and called Samsung several times and have not received any satisfaction! I will never buy a Samsung appliance again. They need to stick to TVs.

I bought a Samsung dishwasher in January 2017 for my rental property. It had a one year manufacturer warranty and in March 2018 the dishwasher started throwing a fault code and would not run. I had a technician come out. He pulled up the problem and told me that it would cost $500 to put a new sump pump. Which is more than I paid for the washer when I bought it. Apparently this is a ongoing problem with the Samsung dishwashers. Now I have to buy an entirely new dishwasher. My recommendation to anybody out there looking for a dishwasher is not to buy a Samsung.

Pros: very quiet, cleans and dries well, utensil rack is wonderful. Cons: the planets have to align in order for the buttons to work. They even mention this in the manual, after 2 weeks the “guides” for the utensil rack started breaking, in 4 weeks we received an LC error and the drain pump kept running, we would power it off and it would turn itself back on (which was interesting since half of the time we couldn’t power it on due to button issue). We had to shut off the circuit breaker. The error was for a water leak. My husband started looking at reviews and apparently this is a widespread issue. The design for draining is flawed and any moisture will cause this error. We are exchanging it. Best Buy was gracious and one of the sales people said that we were not the first to return this appliance. I was so disappointed because in the first week I really liked its performance. We are waiting for the replacement so I am currently using my high priced dishwasher as a draining rack as I wash my dishes by hand.

We purchased a Samsung side by side model RS25J5822DSG from Home Depot. We had it delivered and when it was delivered they tried to put the bins in the refrigerator door. They would not fit. Home Depot would not do a thing about it. They told us to call Samsung. I called their customer service and have had nothing but a run around on the unit. They sent us new bins and of course they would not work because the mold in the door is defective. I am requesting a brand new refrigerator and still no response. I will keep on this. It is ** to see that even the stores that sell them will not back the product.

Stainless side-by-side refrigerator model RS263TDRS - I purchased this refrigerator in April 2012, and it was delivered in late May. In January 2013, I noticed rust spots on the door that dispenses the ice and water. A service call to Sears resulted in them sending a third party contractor to determine the cause but to no resolve. Sears did contact another contractor who also could not settle the issue, but they did contact Samsung. A representative from Samsung did arrive a few weeks later to take a picture with a cell phone for Samsung to see my concerns. A week later, after no contact from Samsung, I made a phone call to learn that Samsung considers rust a cosmetic issue and will not do anything about replacing the door! I say it has nothing to do with cosmetics and everything to do with poor quality steel! Why even bother to purchase stainless steel? Samsung is very poor with rectifying customer concerns. This will be the very last product that I will buy from them.

On February 21, 2012, I purchased a Samsung DMT300 Series from Sears. The machine never operated well. Dishes, especially glasses, were always dirty after the machine ran. The dishwasher broke down and would not operate. I called Samsung to have it repaired under warranty on Monday, October 29, 2012. According to their records, my dishwasher was over a year old. I told them I had the receipts and then faxed and emailed them the receipts as requested. Samsung outsources their repairs to local vendors. I was given the name and phone number of a local vendor along with a ticket number (**). The earliest appointment the repair shop could give me was for Monday, November 5th. I was told I would get a call in the morning to let me know what time the service person would be coming. No call came at all. I did call three times and was told someone will get back to me. It is now Tuesday morning and still no call has come. Bottom line, do not buy Samsung products. Their warranties are useless and their dishwashers are pieces of garbage.

Purchased a Samsung washer, dryer and refrigerator approx. 1 month ago. On 9-29 fridge and freezer stopped working while at work, thawed out and spoiled food. Fridge and freezer will not cool. Washer is also now listed as defective due to safety hazard. Frequent phone calls to Samsung has resulted in no resolution to this issue. I am constantly being told I have to wait 24-48 hours to hear from different departments. Today, I was told I have to wait another 24-48 hours to hear from someone in Refunds and Exchanges via telephone. I asked to contact them directly but was told they have no phone number because they are a back office department. I expressed my displeasure and asked for my call to be elevated past Executive Customer Relations and was told thats not possible, they are the highest level of customer service.I then asked to speak to a supervisor and was told I would have to be put on an list and someone would contact me back in 24-48 hours. 2 days to speak to a supervisor? I was informed that if an exchange of the refrigerator is decided on, it would be another 15 days for delivery. This is totally unacceptable. Not only the frequent waiting for 24-48 hours to be contacted by Samsung but I was denied the opportunity to speak to a higher level of customer service.On the day I purchased these major appliances I spent $3000 total and now 2 out of the 3 appliances are defective. I am unhappy with the customer service I have received up to this point. They are not receptive to the issues. The time frame that Samsung is putting me on is unacceptable. It shouldnt take 48 hours to make a decision for a customer that has invested thousands of dollars in Samsung. In the meantime, I have a dead $3000 refrigerator in my kitchen with no resolution and nowhere to turn as far as customer service. This was my BBB complaint.After filing a BBB complaint, I was contacted by a rep from the Office of President. She acknowledged my current problem with the refrigerator. She explained that she will now be handling my case and I can contact her directly. She explained she is still waiting to see the result of my issue from the refunds and exchange office and she will contact me the next day. The next day arrived and I had to call them to find out the results. I was told the request to exchange the fridge was kicked back (declined) because there are no service programs in the area. I am now stuck with a refund.I expressed my concern for this due to the fact that I purchased the fridge on sale, and its listed on Samsungs website for $2999. I paid approx $1800 and will be losing the value of the fridge by receiving a refund. After back and forth explanations, she explained how I would be receiving a call from the refunds and exchange office... in another 24-48 hours. Today is October 6th. She said I would be receiving a call either tomorrow or Monday the 10th of October. The refunds and exchange office has already seen my case several times and even took action on it, why do they need another 48 hours to review it? So we head into the weekend once again with definitive solution.When I hear from them on Monday, how many more phone calls will need to be waited for and how long till I actually see the refund? Once again I was told there is no higher level of CS, shes following procedures and protocols and there is no way she can expedite the call from refunds and exchanges. After expressing my overwhelming dissatisfaction with Samsung, its customer service and its policies and procedures I inquired how does Samsung go about getting the defective fridge from me. She informed that I am responsible for disposal of the fridge and will not be reimbursed for any money spent from doing so.Once again, this is totally unacceptable customer service from a company of this magnitude. There is no difference between what a standard CS rep can accomplish and what rep from the Office of the President can accomplish. I still wish to pursue my complaint and speak to someone higher in this company. Customers should not be treated like this. I will no longer be doing business with Samsung and will advise friends and family of my experience as well.

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

French door, bottom freezer and smaller refrigerator. After 3 years it was in the landfill unfortunately. Samsung reps were just as awful and will NEVER buy Samsung anything again. Replaced refrigerator with an LG. So far so good after 1 year.

I purchased Samsung double door convertible refrigerator two years ago. Today its stop cooling and Samsung mechanic says gas leaked and asking 1850 for gas recharge. What kind of quality Samsung is producing??? Now they are not open for AMC even. MY ADVICE TO ALL IS NOT TO BUY ANY SAMSUNG PRODUCTS.

I bought a new Samsung fridge, in April 2011. The door would not close properly, which is my fault. I Installed one of the shelves wrong. In November, 2011, just before Thanksgiving, the food side quit working, spoiling food and milk. I called Sears for repairs, about 5 times, getting the run around each time. Finally, the tech came out, diagnosed the problem, ordered parts, and rescheduled an appointment to repair the fridge. Thats when the problems started. Now, I was told a week later, there were no parts available until December 6th. I raised all kinds of hell with Sears. Finally, I managed to push the right buttons and got the Sears Corporate Offices. I am picking up a new refrigerator today at the store in Pensacola, Fl. It will definitely not be a Samsung. It took about 10 very harassing phone calls, for me to finally get some service. The number to call is 888-266-4043, ext 72. Speak to Sheleatha, she is very helpful.Hopefully, I will be getting a new refrigerator, when I take the letter from the corporate offices to the local store. Will they cooperate? **, I dont know, well see. I have the letter from the corporate offices requesting the local store to replace my refrigerator.

SE error code after 2 years on model SMH9187ST - Well it seems that we are one of many who have reached the magical two year mark with our Samsung microwave. Weve had ours 2 years and 2 months and now have the SE error code and beeping. We unplugged the unit and then plugged it back in with same error showing. Now were just waiting to have it repaired. Well see how that goes. We are amazed at how many people are having this problem and that the company doesnt stand by their product. We also have a Samsung French door refrigerator and are now keeping our fingers crossed on that one (although we did have to have it replaced after the first week because there was a problem with the drawer seal). We have two Samsung TVs as well. After this experience, we dont plan on purchasing any more Samsung products.

I bought a refrigerator, range, dishwasher, and microwave; and both the dishwasher and microwave have broken down one month after the warranty expired. To make matters worse, the computer/touch pads make it nearly impossible for anyone other than a Samsung repair specialist to do anything. Even worse, when I contacted Samsung for online help on an error code I was getting on my microwave (SE), I was told to unplug the appliance and plug it back in. Well, in the words of Homer Simpson, duh. Thanks so much Samsung for nothing.

I installed new Samsung dishwasher August 2018. Lasted until April 2019. Never really got dishes clean. Very disappointed. Started leaking water and no one around under a hundred mile can do warranty work. Whatever do not buy Samsung anything. Customer service is not helpful even when they admit its a warranty issue. Very overrated appliance.

I bought the RF217AWCP French Door in Nov. 2011. I had problems with crisper drawers filling with water. This week the motor started running loud and quit cooling altogether. I spent over $400 to have back panel, evaporator and fan piece replaced. The tech advised that he does the repair often and it is a known quality issue. When I called Samsung service, I was told 1) they have no complaints filed in their database on this model and 2) I probably was keeping too much food in it. Unbelievable!

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you wont until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. Im very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

Replacing this dishwasher with a Bosch probably, although I havent read great things about those either. No further resolution required.

DW80J3020 Series Samsung Dishwasher - New kitchen remodeling Oct 2015 - all brand new Samsung appliances. March 14th 2017 wife is doing a evening wash - dishwasher shutdowns - no lights - AC feed fine (breakers AOK). Samsung service response (a three to five days time for service response). Local appliance company comes next day. Main control board failure. 17 Months MTBF. LOUSY! Assessment is labor, revisit and part but likely hood of another failure make this product a HAUL away to the disposal center. Samsung refrigerator noise/rattle issues, convention over poor stove top quality - scratches. SAMSUNG never again. I operate a small computer repair business - BOSH D/W to replaced this poor quality and poor service.

Purchased a Samsung 800 series dishwasher from a local outlet store. It started smelling (like rotten decomposing food) within a month of purchase. We have tried vinegar and other odor control pods to get rid of the smell to no avail. When the door is open, we can wipe a paper towel along the interior edge and come up with a grey stinky slime. After cleaning and disinfecting, both the smell and slime return within two loads. Very frustrating. Regret getting rid of our old white 1990s model for this pretty, stinky stainless steel upgrade.

Just reached the 6th year of owning our Samsung Side by Side Refrigerator RM257ABSH which we paid nearly $3000. A&E (Sears) is the only repair option... I called every repair place and also asked for referrals to repair people they knew. The A&E repairman that found the leak in our coil was very knowledgeable, but the coil I paid for never came in. The appointment date came and went with no phone call. I called A&E, three or four times before I found out that their parts source no longer carries the coil and they had move my appoint from the 6th to the 20th of February. I called Samsung, since my fridge at this point has been down for 4 weeks and was given Customer Relations... after four business days of going back and forth between A&E and Samsung, I was told that the coil is no longer available and they would have to buy back my fridge.The A&E repairman during the service call told me coils are the most common problem with refrigerators... which means that when you buy an expensive refrigerator from Samsung, you cant count on them keeping parts past the 5 year warranty. The Customer Relations person told me it was past its 5 year warranty point that they carry parts. They offered me a buy back that is reduced by 10% per year. I could have fixed the fridge for $495, instead I trash a $3000 unit for a few hundred dollars... What a deal!!!!!The total repair cost by A&E was $495.00. I paid $185.00 down for parts and the service call. Now I am out of $1500-2500 for a new fridge and Samsung may give me a small buy back amount! My advice... Never, Never, Never buy a Samsung refrigerator because they may not carry your parts after the warranty. Their fix is to give you a few hundred bucks and send you on your way to your next purchase... which in my case will never be a Samsung!!!

Honestly, I can only echo every complaint that has been voiced by other owners of Samsung French Door refrigerator. 6 years old!!! Loud noise, cracked plastic shelving and bins, ice building up under back panel, etc. After weighing out the cost of another repair call, we have decided to buy another refrigerator today. We have defrosted it for 36 hours. It was fine for 2 days. All of the appliances in my home are Samsung. OMG the nightmare will continue. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW THAT THE COMPANY REFUSES TO ADDRESS. If my 6 year old model and your new refrigerator are experiencing the same problems, the company is at fault. Where is a class action lawsuit? Im in.

I liked the looks and of course price. But I found it very hard to clean. Shelves didn’t come out easily. It had a leak, never could figure out where. But it would run under pans. Then freeze. It had to be defrosted twice a week. When there was a power surge, or outage. The refrigerator would turn off. It had to be pulled out from wall. Unplugged for a couple minutes then reset. I never knew when it would shut off.

My hardwood floor is damaged - second time in two months! We found water puddling up on the right side facing the fridge. In searching for the source, we found a small puddle inside the fridge on the right side just under the large cold-cut drawer. On further inspection and upon taking the drawer out, we found a solid thick block of ice! In fact, it was very difficult to remove the drawer. We thought we were breaking something! That was two months ago. The Samsung authorized repairman told us that the back panel was frozen, we would have to turn the fridge off for 2 days and then he would come back, take the panel off and maybe find what was causing our problem. How do you store all your cold food for two days? Well, he said our fridge was too cold and that we caused the problem! Well, two months later the fridge was at recommended temp and the same problem happened again. Now, we find its a design problem and Samsung is sending out a bulletin to their authorized repair people in two weeks!

Dishwasher with water wall - It started to be defective a couple of months after purchase (stopped working and showed a message on the top of the door to indicated what the problem was). Got repaired. But since at first, the problem was sometimes present and sometimes it was okay, they told me it could not be repaired and I would have to pay for the visit if when he comes, he cannot see the problem. So I had to wait for it to be defective all the time for them to repair it. This happened after a month since the beginning of the problems.One year later was defective again but this time more than one problem had to be addressed. The pump had a problem. The water wall isnt moving so the dishes that are on the lower part are not washed. And the motor had to be changed (I dont know if this is the same thing as the pump). And I had to wait a whole month for the parts to be available so these problems had to wait. Then someone came and repaired, or tried to repair. The motor or pump works better, it doesnt make that weird noise anymore, but the water wall isnt repaired, the repair didnt work. So the water wall will have been defective for a month and a half if this time he is able to repair it, or longer if he is still not able to repair it.The extended warranty applies only if the same part is broken three times, not if one part is defective, then later another part is defective and so on. Also the extended warranty can apply if in the end the dishwasher will not be repaired, but how long will I have to wait for them to decide they end the trying to repair period of time? Also, this time they will probably replace the same part that had been replaced during the first year of warranty. But since it happened during the first year of warranty, it will not count for the extended warranty that started at the end of the first year. So even if the part is replaced a third time, the first time will not count.In other words, there is not much chance that my dishwasher that is always defective will be replaced. I am stuck with it. I will never buy a Samsung product again. This is a shame, it is always defective and all this time waiting for a repair wastes time of my warranty since nothing is happening. They should replace it after three problems, not three times the same part broken. And they should extend the warranty during this whole month when I am waiting for it to be repaired. It was an expensive dishwasher. What a waste of money.

Whatever you do DO NOT buy a Samsung refrigerator. Mine is 4 years old. There is a design flaw in the ice maker. The ice maker has been making ice that is wet and the unit freezes up. Samsung told me to defrost the ice maker with a hairdryer. Did that. 3 weeks later same thing. This has been going on for 5 months. Samsung will not do anything to repair it. SAMSUNG IS WELL AWARE OF THIS PROBLEM. READ THE REVIEWS. BUYER BEWARE.

The ice machine motor that opens a small door to release the ice in the chute suddenly started and never stopped, making a constant clunk noise. The service technician said that a tiny wire broke at the hinge on top of the fridge due to the repeat opening and closing of the door. This a design problem and not really a wear and tear problem. He said when this happen again, the whole door will have to be replaced!! I called Samsung and the receptionist gave me a ticket number. I asked her Samsung email as I wanted to forward to them the technician report and invoice. I said Samsung should pay for this even if it is passed warranty. The receptionist disconnected.

I call to Samsung for repair my refrigerator double door twice in the year of the warranty, and I sent my galaxy 2 smartphone three times for repair to Texas office during the year of warranty. After finished the year of warranty both products dont work well. One private technician told the smartphone galaxy 2 came from the factory with problems but Samsung doesnt want to change my phone with another brand new one. The same with the refrigerator.

Samsung microwave SMH9187B - Microwave goes on for maybe a second, then loses power for a couple of seconds, then gets power again and clock has to be reset, etc. When it shuts itself off, there is an audible click in the control pad, at which time it dies... much like a circuit breaker tripping. The ribbon was stuck to itself and I separated it. Also I have tried cleaning all contacts, etc. and it does not help. Probably 2 years ago I had the control board replaced. Samsung actually covered the cost. Not sure now though. What a piece of garbage!