The Samsung French doors, freezer on bottom refrigerator sometimes keeps things cold, and sometimes doesnt. The temperature read-out always, always says 37 degrees F, but thats not true. The compressor overheats causing ice build-up in the vents, causing the temperature to rise even though it still says 37 degrees! Food must be removed and the fridge thawed. This has happened multiple times over the course of three years! This is not just a one in a million lemon. This is a DEFECT that others have experienced, and Samsung is aware of it. Do not buy a Samsung refrigerator. You will regret it. The fridge was purchased in 2014 for a little more than $2,000. Waste of money.

I bought a 25 cu ft and 28 cu ft Samsung RF25/28HMEDBSR 4 door refrigerators at the same time. The 28 cu ft died and couldn’t be repaired in 18 months. The 25 cu ft [same model] quit working in 4 years 4 months. The repair lasted just under 10 months. Samsung told me too bad, the warranty is up after having me send them copies of sales slips, etc. and string me along for about 4 weeks saying they were ‘looking into it’. They know they have a defect in this model, agreed they should have lasted 5 years, but, nothing they could do about it. These were the top of the line and I had over $5000 in 2 pieces of scrap and now again have food loss and another repair bill. With $2500, in this one alone [got my money back for the 28 cu ft because of store warranty] I can’t just junk it. Know whatever you read about their 4 French Door models, the chances are it won’t last more than 5 years at best and if you had a store warranty, it would be gone and Samsung will NOT do anything for you. It was rated at the top when I purchased them. A repairman told me this was a frequent problem with Samsung Refrigerators and I certainly wasn’t the only one.

Just bought refrigerator from Home Depot and had tech. come out three time to fix and still not working at all. They refuse to replace and would like to come out again to try and fix. I told them at Samsung that the tech. replaced every part to the freezer door including new draw rollers, gasket twice and then finally the last time a completely new draw and assembly and it is still broken. They insist they can still fix even though there are no parts left. I lost my mind talking to the idiots on the phone and I feel my only option left is to get an attorney involved. Also had repair 5 times on my Samsung micro. Stay away!!! I had a hard time giving 1 star, it would be more like -5.

I bought this induction range in June 2015. Eight months later the whole stove top ceased to function after three weeks of fighting with Samsung, I finally had a mechanic out to replace a burnt out motor. Meanwhile, the oven temperature kept dropping, and the thermostat did not kick in, making baking a nightmare. The mechanic came yesterday, told me to preheat the oven at least 30 - 45 minutes before starting to bake. I did this today - same problem. This did not happen when the stove was new, so how can it be a design problem? Samsung appliances are attractive but total junk. My son had advised me not to buy Samsung. How I wish I had listened, instead of being sucked in by Sears salespeople to buy this sexy looking stove. $2000 down the drain.

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing off. On 29 Feb 2012, the freezer ice maker is noted as not working.1 Mar 2012, Samsung support contacted. The support tech doesnt comprehend the spoken word as spoken. Multiple attempts were made before tech could comprehend the word malfunctioning and erroneous display. I was advised to make sure the water valve in the wall was on, despite not having one. I was advised to reset the ice maker, which was done, and then was told to make sure the control shows ice maker not locked, which cant be done with piece of crap Chinese display that is malfunctioning. I was advised that the water filter might be clogged, despite good flow from the dispenser. The tech was obviously reading off a check list, and has no clue.I was informed that the warranty is only 1 year, but they would contact a repair tech if I would have to pay for myself. One year? Seriously? We handed out $1,800.00 for a fridge with a one year warranty, that is essentially useless after less than two years.If the repair bill is over $300, its going in the dump. I am done with Samsung and their Chinese made trash period. I get better service, support and warranty out of a pair of $100 boots.

Hate the stove, definitely not worth the price. GE products far surpass. I have had nothing but problems! Like everyone else you cant keep the ceramic top clean or free of blemishes if you try to polish it, it will permanently take the shine off. The oven is off by 25 degrees and had to be recalibrated - why do I need to play tech. Mind you, I live alone and barely cook the other day opened the door there was one screw missing on the hinge and all the rest were loose. Spent hours on the phone. They explained it was out of warranty so sad too bad! Who would ever think to check screws when you buy a $800 range. To top it off they couldnt be bothered to send me a simple screw. My suggestion is go to store, buy a oven thermometer, see what your oven is putting out then recalibrate your temp yourself, you will have much better luck if you have bought 1 of their LEMONS.

I purchased a Samsung DMT300 Dishwasher in October 2011. From day one, the dishwasher did not wash dishes. I thought it was the way I was loading it or possibly the detergent I was buying. It has literally broken every glass I had. I have to load glasses on the bottom rack to get them clean (somewhat clean). I have contacted Samsung and Teppermans to have this dishwasher replaced. The customer service at Samsung was shocking. The last fellow offered the extended warranty one time service call; however, he was extremely rude during our conversation. When I asked him why he was so rude, he got angry and said, forget it; I am not offering you the one time service. What? Im still hoping that Samsung or Teppermans will step up and replace this dishwasher that does not work.

In November of this year I bought a Samsung fridge side-by-side with the bottom drawer and noticed three months later that the fridge drawer was discolouring, you’re not the same colour of the stainless steel as the rest of the fridge. I called them to complain and get this fixed and they said this was a cosmetic issue and it’s not covered. All this is dealing with them is a way of them playing with words and not fulfilling their responsibilities with warranty, anything but helping a customer as what I got this is definitely not cosmetic, it is a manufactures defect but they don’t use those words. Buyer beware. I will never buy Samsung products again and neither will my family members.

I cannot recommend a Samsung refrigerator. Im so sick of getting it repaired every so many months. They clean the drain and leave. Where is the replacement parts for this issue. And not at my cost!!!

I called the customer service line to request a new handle for my microwave. They called back and I requested that they send me an email with the companys name that I can contact. Its been 2.5 weeks and I have received the email. My sister in law has an oven from them and she had horrible customer service trying to get it fixed. After a month it still isnt fixed.

We purchased a new Samsung dishwasher during a renovation 1 year ago. The only thing worse than our new dishwashers performance has been the absolute mountain of frustration attempting to get a repair person to come. After months of frustration, we are giving up and buying a new dishwasher. Never, ever again Samsung. We are passionate about sharing our experience with friends and family shopping for appliances.

We received delivery of our gas range on August 20, 2015, over a week ago. I have only cooked on it three times. Each time I was unable to clean the stainless steel front and stove top. Also, the knobs are very loose and just a small pressure can activate the gas, which I find unacceptable, especially around children. I wish to return this gas range and replace it with another which is not dangerous.

Oh, If I could only give this refrigerator 0 stars. As with everyone else--ice maker is totally useless (My husband LAUGHS when I defrost it yet again and tells me to stop wasting my time!) BUT now need to use a blowdryer to warm up the vents in the back of the refrigerator so it doesnt sound like a jet engine!! I spend more time caring for my refrigerator than it takes me to clean my entire house! Repairman tells me to not bother him as he cant help. The sad irony...our old refrigerator was great except the ice maker didnt work!! Kitchenaid, why did I ever leave you!?!?

Samsung RF262AEWP/XAA Freezer side rails failed TWICE. Within the first year, the freezer side rails failed. The ball bearings all came out. And the rails had to be replaced. That was two years ago. Now, it just happened again. Unfortunately, the fridge is no longer under warranty. I now have to call for a repair and the rails alone will be upwards of $75 each. It is recommended that both rails are replaced at the same time, and the authorized Samsung repair center refused to tell me if I would be charged the Samsung list price of $75 for each rail, or if they had a higher price.

SAMSUNG DMT800RHB - Multiple repairs from initial start-up. Substandard materials failing prematurely with insurance related home repairs that should fall upon manufacturer defect in engineering. Samsung knew they had engineered failures into this product so to eliminate defect they had safeguards like leak sensors built in. If you have one of these appliances out of warranty I would suggest cutting your losses and buying a different brand. Do not follow Consumers Digest, this was the consumers best buy, top of their reports at the time. If Samsung dishwasher stock is high its not because of quality, but ripping off the consumers.

Bought our Samsung side by side in 2013 from Home Depot and took out the extended Warranty. Have have Asurion the Warranty company out here several times for the same issue. The diagnostics all run fine so there is nothing wrong with the Freezer so they would accept our claim for Lemon Law since nothing has been replaced. The ice comes out of the blower down the wall and freezes between the wall and the back. Called Home Depot. They will not do anything. I AM DONE!!

We purchased a top of the line Samsung refrigerator (RF4289HARS/XAA) in April 2012. It will no longer dispense ice. Cost to replace the entire PCB display is 614.62. That is a ludicrous amount for a part just to fix the ice dispenser. Asked Samsung to pay for part and we would pay for the labor. They refused. Offered nothing. Will not purchase another Samsung product ever.

I have purchased this product (AR24HV5NBWKNNA) from Samsung Dealer in May 2014 and from the date of purchase Im not satisfied with the product. Installation of A/C was not proper as it took 12 hours by your engineer. Then in next year 2015 the A/C was not performing and called Samsung and executive visited and directly filled gas in warranty without inspecting the reason of leakage, and gradually after 3 months again cooling decreased. Also water leakage from indoor unit started immediately after refilling and now in current season when unit was started there was no cooling and when engineer visited on 1st call he immediately order a gas refilling without inspecting the reason for leakage. And so the second complaint was lodged and then that engineer inspected the actual reason for regular gas leakage i.e. leakage found in cooling coil which was the only reason for 1st time non cooling, which should have been searched and rectified in 2015 when the gas was refilled the first time. We were given an only option to replace to new cooling coil at our cost whereas I feel problem shouldnt have arised in the 1st year of purchase which I feel was not expected from the world leader brand like Samsung. Right now I and my Family uses Samsung brand TV, AC, refrigerator, phones, washing machine, microwave. Also further we have to install new units at my Factory and 2 Houses but now after experiencing such problem within a year I feel I should rethink over that. Also during water leakage from indoor unit my Indoor Wooden cabinet along with printer and mobiles were damaged. If you wish to see the leakage I have shot a video of it. Also, a suggestion. This kind of malfunction directly hits your Brand Reputation that how Samsung deals with its product Malfunctioning. I strongly request you to please look into this matter on priority as the season has started and there is a need to run the Air Conditioner. So replace the defective part or replace the whole unit.

I bought new Samsung refrigerator 192 ltr and just used 7 days. Now got a compressor problem.

I have a Samsung French Door refrigerator in white and just started noticing what at first looked like food or grime on the front left door at the bottom of the ice maker where it fits into the door. I started cleaning it and couldnt believe it - it was RUST! I have never seen rust on a new refrigerator. I purchased it in Jan 2013 from Pacific Sales. The ice maker drips constantly and the fridge makes a loud buzzing noise sometimes. I wanted to see if anyone else was having this same trouble before I call Samsung, and I can see that a lot of customers have the exact same problems as me. Im not sure what to do at this point because I know its out of warranty now. Another possibly dangerous situation - now that the paint is coming off where the rust is, Ive already shocked myself touching where the bare metal is. I wonder, could I (or my kids) get electrocuted if theres a drop of water on the metal when we touch it? Hummmmmm???

This dishwasher has been extremely disappointing. We bought all Better Samsung appliances when we bought our home and the Waterwall stopped cycling a few months after we bought it. It took about a month to get someone there to fix it (under warranty). 18 months later its not under warranty and it has failed again. I think we paid around $1,100.00 new so the cost of ownership has been over $350.00 a year. We read horror stories but thought that it was more likely that people upset with their purchase were more likely to leave reviews and that they were probably skewed. They werent. Ill start reading reviews to make our replacement purchase. Lesson learned.

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family dinged it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to stand behind their product stating this is not a recall issue.This was a large investment for our family, and we are extremely disappointed that Samsung will not support its customers and products. We would like to share this experience so other consumers can make an educated choice before making their purchase.

I purchased your Samsung refrigerator model no: RSG257AARS/XAA, back in Dec. 2013 when I bought my first home. While I am not customarily someone who uses ice in my drinks, there are certain beverages wherein I do use ice, such as with a soda or a cocktail. But for water and or juices, I do not require ice and as I rarely drink a soda or have a cocktail, I cant say the ice maker on my unit has had much use considering I am a one person household.This little to no use of the ice maker is potentially why this problem with the ice maker/dispenser did not appear until July 2014. I first noticed this problem when I discovered a large white shaving of plastic floating in a glass of Coca Cola. It was the size of a coconut shaving and so I removed this remnant and secured it into a plastic zip lock bag. Obviously, I disposed of the drink.I then examined the ice maker machine and mechanism, removed the ice bucket etc. and discovered there were dozens upon dozens of plastic shavings sitting in the cavity of freezer below the ice bucket. Upon further examination I discovered areas on the left and right sides of the plastic housing wherein it was obvious the rotary blades (auger couplers) had literally shredded into the plastic housing and it was quite clear from the magnitude of the scratches, shavings and debris that this was a serious problem.I first received service to repair this problem in July 2014. However, the repair took nearly 4 weeks to conclude, two home visits, shipment of parts, and I had no ice available to me in that time. Moreover, I greatly needed ice to medically treat an injury. Thus, the repair was more than an inconvenience. While the repair included some new parts and a new ice bucket, after the repair, I was hesitant and nervous to use the ice cubes for drinking and would look in each glass of ice.Then just a few days ago (20 Oct 2014), I found a SHARP solid chunk of white plastic floating in my Coca Cola. Again, I removed it and secure it in a zip lock bag for evidence. Upon examination of the unit, I now find that the plastic housing under the ice bucket is again being impacted and hit, only this time the scratches and scrapings are now at the front of the housing rather than on the sides. To make matters worse, on the evening of Oct 21st, I observed small white tiny powder like particles, sitting on the outside stainless steel dispenser tray, which indicates I have been ingesting and drinking micro particles of plastic. I have obtained a small sample of this particle by pressing my finger down onto it and then scraping this fine particle off my finger into a zip lock bag, but it is so small and fine that one could literally not pick it up any other way. It would be like trying to collect a single grain or flake of salt.As of late, I have been enjoying one soda a day, in place of eating a desert, and have been having more iced drinks than usual. Again, this draws me to the conclusion that if only this ice maker and dispenser had had normal American household use, this problem would have most likely occurred immediately. At this stage, my main concern is my HEALTH and how my body has been affected by ingesting micro fine particles of plastic used to make an appliance. To be honest, I am more than upset by the gravity of the situation and I find your customer service to be sub-par. In my opinion, this unit is DEFECTIVE IN DESIGN. Any refrigerator that starts dispensing plastic for a HUMAN TO EAT AND INGEST SHOULD BE DEALT WITH IN AN APPROPRIATE MANNER, and does not even fall within the scope of an ordinary repair.I can no longer trust this appliance to provide me ice! In addition, I will never again use it for drinking ice. NO WAY! NEVER! No matter how you repair it or pretend you did, it is obvious that the METAL BLADES are able to make contact with all edges of the plastic housing and therefore will ALWAYS HAVE THE POTENTIAL to feed me plastic.Next time I see my doctor I will consult with him on this matter. In the meantime, feel free to send me the chemical composition with which this plastic material is made of and I will give that to my doctor. Alternatively, we can send samples to a lab and then I will bill and or sue Samsung. I am outraged at this situation! Period! The fact that you are again going to send me a service repairperson who has NO experience with this SPECIFIC problem is ridiculous. Moreover, two Samsung service repair technicians told me they had never heard of this problem. So all you are doing is putting a Band-Aid on this situation, waiting for the manufacturer warranty to run out so that you will not have to contend with it. So yes, I am outraged. I will never again buy Samsung.In closing, I am attaching photos from last July showing evidence of the plastic shavings and impact to the housing. The current plastic particles are to small to photograph and while this is the same problem, the particles in fact are completely different now in shape and size. In fact the smaller particles and this current situation is way worse because I cannot VISIBLY see the micro-particles in a drink, making this a blatant health hazard. Please review the photos carefully! I would like this case to be escalated and dealt with by your upper management.

They sold units knowing they were a design problem and continue to sell them also they freeze up in air chamber and don’t cool and water leaks under meat drawer and molds ice maker froze when first bought and had to turn up temp to 5 degrees or water line would freeze. Yep a real piece of junk. #samsuck

Expensive and works like crap. Had technician out a couple of times, my dishes come out awful.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

I hate my DMT800 Samsung dishwasher. It does not heat the water nor clean the dishes well. It is about 3 years old and its torn up. There are only certain repair companies that are allowed by Samsung to repair their appliances and some will not repair the appliance if its under warranty. The company I call charges $89.95 for a service call and if they can repair it, they will waiver the service charge. I think that this means it will be expensive to repair it. Im going to buy a new one and it definitely wont be a SAMSUNG.

To begin with, it is a great microwave for the great price offered. It is small and does not take a lot of space on your counter as a lot of them are big which limits rooms for other things you might want to do with your counter space. It has a turn knob which is easy to function and does its thing until the time is up for it to stop. I got back issues and it is just right for someone like me and easy to do in one shot. I like the product I got and I hope to have helped out in this review for the rest of you.

Paid $2,000 for our Samsung fridge in August 2014. Last May started hearing a very loud rattling noise, ice was crushed most of the time too. Had technician out to the house 3 times to be told all normal! I will never ever buy from Samsung again! BUYER BEWARE!!!!

We purchased this refrigerator from Lowes in April 2013. In December 2013, we noticed that the ice cubes were smaller, and the water dispenser flow was much slower. I contacted the Samsung Help Center and was told to turn up the water pressure in my home, even though it was (properly) set at 60 pounds per square inch! I did turn it up to 90 pounds per square inch, and it seemed to be OK --not back to normal-- for a short while!Several months ago the ice cubes began to be much smaller, and the water flow reduced again. Ive tested the water supply to the unit, and it is just fine. I believe Samsung refrigerators have a basic engineering design flaw, one that Samsung will not admit nor own up to... Thus, my recommendation to NOT BUY a Samsung refrigerator! Coincidentally, we have a GE refrigerator purchased around the same time for our Florida house, and we have NEVER had a problem with it at all. Come on Samsung, own up to the problems with your design, and either FIX THEM, OR GIVE US OUR MONEY BACK!

I have been a Samsung fan for a long time. For the first time ever we experienced an issue where Samsung was not able to provide us with a reasonable solution. We purchased a Samsung Oven Range in early November 2019. One of our oven knobs broke off in our hand two weeks after the warranty expired. Samsung requires close to $100 for a replacement knob. When I pulled off the other 4 knobs on our oven range I noticed that the neck of one other knob was also cracking. The knob necks are made of plastic. I read reviews on various community chat groups and apparently, there are many Samsung customers who experienced the same problem. If I were to buy all 5 of the Samsung replacement knobs it would literally cost me as much as I paid for the entire oven range new. If Samsung is interested, I found online a very simple inexpensive fix for broken knob necks, which can also be used to prevent future breakage of unbroken knobs. Will be glad to share.

I purchased the Samsung dishwasher model DMR78AHS at Lowes in May 2010. Also, I reluctantly bought the extended warranty program, but in hindsight, Im glad I did. After about a year, we started hearing a slight grinding noise. I called service and they determined that all (12) of the plastic basket clips had broken off and lodged in the motor (impeller). The service tech had to disconnect the unit, pull it out, and turn it over to remove all of the plastic tabs. Luckily, the impeller was not damaged. The tech said that this is a very common problem with Samsung dishwashers. He installed new basket clips, supposedly made out of stronger plastic, but I seriously doubt it. I am very disappointed in Samsung kitchen appliances and will not purchase from them again.

I am doing something that I was hoping that I would not have to do. I am putting the Samsung Corporation on public blast because I have been given absolutely no other option! After purchasing a top of the line dishwasher just last fall, our unit has required repair for error codes 3 TIMES. All were under warranty and while the first tech was educated and efficient...the problem was not fixed leading us to where we are today. Approximately 6 weeks ago (while still within the manufactures warranty) we placed a call for repair. After an hour of waiting on the line, we were told that a service repair shop would be calling us. Never did. I called said company 3 times and left messages hoping for a return call. Never happened. Called Samsung back...waited an hour and 40 minutes for a rep. Was told that a repair shop would be calling me to schedule. Gave me the number for the exact same repair shop. I declined. Asked for another shop. They finally agreed to send someone else out at your request...like it was unusual that I wanted another company. That company called and scheduled with me but needed a week to order parts (how did they know what part if there was no in person diagnostic?). Fine. No dishwasher 2 weeks...ok, well be patient. Came out, replaced main board in about 30 min and was out. Started the cycle and it looked to be working and left. Day after, first full load in the machine...ERROR CODE. Are you kidding me? Called Samsung...I could go on and on about the HOURS AND HOURS we have sat on hold with Samsung. At least 1 hour and 30 minutes EACH CALL, EVERY TIME. We have phone records to support this. We have asked to be expedited to executive customer service = declined. We have asked for a replacement unit = declined. We have asked why this has happened = no answer. WE HAVE BEEN MORE THAN PATIENT but at this point it has been upwards of SIX WEEKS since this has started and there has been NO RESOLUTION whatsoever. We have followed up almost every other day with this company to check the status, we have proven our bill of sale, we have provided them with many, many, many opportunities to make this right = DECLINED. We asked for our case to be forwarded to a higher level = declined. We feel totally at their mercy. We are at our wits end because we feel we are being taken advantage of and have been given NO SOLUTION to our issue. The customer service has been DEPLORABLE to say the least. I am BEGGING for someone, anyone...please help! Has anyone experienced this? What do we do? We 100% do not want this unit anymore (when warranty is up...well be responsible to pay for these constant error codes to be fixed) and we would be more than happy with either a full refund or an exchange for a non-Samsung dishwasher (from HH Gregg). We feel like this company has us strung up with no option but to be continually jacked around. We have asked for a copy of our communication transcript and were told that they cannot provide that for us. (WHAT?) We do not have finances to pursue legal action, but if we did, that is the route we feel is appropriate after all that we have experienced.

The refrigerator we currently have is a replacement for the one we originally bought from Samsung. The original refrigerator had a problem with the freezer frosting up thus making it difficult to get the freezer drawer to open completely. After multiple attempts by the Samsung service technicians to resolve the problem Samsung decided to refund our money so we could purchase another refrigerator. Even though the service quality we received on the original refrigerator was terrible we decided to purchase another Samsung refrigerator because of their reputation for producing quality products. I am sorry to say that the replacement Samsung refrigerator is doing exactly the same thing and it is also very noisy. I doubt we will get more than a couple of years out of this refrigerator. I do not think Samsung knows what it is doing when it comes to making quality refrigerators and it definitely needs a tremendous amount of improvement in servicing what they sell. Samsung refrigerators are junk! I will not buy another Samsung product, ever!

I bought a new refrigerator in 2009. The fan went out in the freezer leaving me with an unbearable noise that is constant. Best Buy warranty was extended to fix the problem, but less than a year and half later it is doing it again. I have never bought a fridge for over $1000.00 till now and I am so disappointed in this investment. My old fridge is doing better than this one. So much for upgrading.

My refrigerator is only 2 years old. Last December, a repair was done, but it was never finished because they never came back. So now the same repair people can now finish it because I had the same problem: ice forming in the freezer, but also the icemaker broke. The first repair was for a defective defrost part. So now I had to pay for an icemaker as the first time the guy broke the insulation. So now when they come back, I have to pay for a part he broke! That’s a good one! But never again will I buy any Samsung brand. I learned my lesson. This product was only one-year-old when I had problems with it. What junk!

David in Ohio, I had the same exact situation occur with my microwave. It was made in Feb of 2010. But I did not take possession of it until Sept of 2010. I was storing a freshly made chocolate cake in the microwave when I came home from work to smell a horrible odor of something burnt in my home. I freaked out and began searching for the cause. It wasnt until later that I noticed the code for a short on my microwave. I unplugged it and cleaned the horrible mess out of it. Then I re-plugged it in and reset the clock and tried to warm up a cup of water. Everything worked fine. So I thought, ok, that was weird, how did it turn on by itself? Then as I was going about other business, I heard the microwave turn on.... When I got to it the message screen said it was cooking in Baked Potato mode. Now that was crazy! So I have been without use of my microwave for a few days. I began looking online for any recalls. I did find a similar issue recalled back in early part of the 2000 decade. But nothing recently. Then I saw Davids post. My situation almost EXACTLY!!!! I did also post a complaint on Samsung Supports Facebook page. They replied with a link for me to go to and complete with info for them to get back in contact with me. We will see. I hope this company will stand up and make good on some type of faulty problem with their product. I would hate to have to buy another brand. I already have a Samsung range and was looking at replacing my current Kenmore dishwasher with a Samsung. All depends on how they handle this situation. Obviously it is a mfgs defect. Not caused by anything I did.

My Samsung refrigerator is about 4 y/o and started leaking from the ice maker. It flooded part of my house. I contacted Samsung who said they would consider paying for damage and send someone out within 1-2 business days. On day 2 I received a call to set up an appointment. We set it for the next day in the morning. I took off work to do this and the next morning I received a call saying they would be here later in the afternoon. I explained they set up the appointment for am not pm and they didnt care. I explained I wouldnt be home and they didnt care. I would have to reschedule and go even longer without a refrigerator.This whole process has been a headache. The people have been less than nice at best and this just tops it off. I bought new Samsung refrigerator and washer/dryer set about the same time and the last 2 months have had issues with all of them. If I had known they wouldnt last past 4 years I wouldnt have bought them. It is very difficult to find a Samsung repairman in Houston. Nobody wants to work on them. I called several companies that wont touch them. They say they have too many issues fixing and getting parts for them. I will no longer purchase any Samsung product. Not worth the hassle or the money apparently.

The best thing you can do is stay away from any Samsung Refrigerator. I did my research and Samsung was one of the top brands - big mistake. They have several problems that seem to be across all their refrigerator models. Ice makers leak or freeze up, motherboards go bad, valves malfunction, the list goes on. It wasnt until I started having all these problems - after 5 years - and I googled them to find out these problems are very common. I now have a 5 yr. old refrigerator that I paid $2500.00 for and is in need of over $1,200.00 of repairs. Samsung will not help. They say get the repairs done - and you have to use their service department - and then they will see if they can help. No, not going to do it. Buying a different brand and will never buy a Samsung again. Fair warning.

We have an ongoing problem with ice build up under the cooling drawer. We had previously owned a Samsung refrigerator with the same issue, which was due supposedly to a too short heating element at the bottom of the coil. When we purchased our current unit, we were assured that this design problem had been resolved. It has not. I encourage the government to force Samsung to recall these units. We will never purchase another Samsung appliance.

This thing has leaked water for 2 years. Now there is ice coming through all of the air vents. The digital temperature control doesnt work. I called a repairman this morning and gave him the make and model. He calmly advised me to take it outside and throw it into the street. He said if I had a gun, I should shoot it. He couldnt in good conscience take my money in a vain attempt to repair what he called the biggest piece of crap refrigerator ever manufactured. I took his advice and bought a Frigidaire.

Recently purchased from Lowes a Samsung dishwasher (Summer 2018 Model). Original price, 599.00. Had it professionally installed. It is relatively quiet compared to my old one, however it will not dry the dishes. It does have a heating element, but no matter what cycle is on, it will not drain entirely, so when the heating element turns on during the drying cycle, it just heats up the standing rinse water left in the bottom creating a huge amount of steamed rinse water and saturating the dishes. If I hold down the start button for 3 seconds it will magically drain entirely, but manually completes the cycle so drying is off. WET DISHES. I hope the appliance engineers at Samsung go back to R&D school, and definitely need to stay away from Samsung Audio Video electronics. They will surely ruin the only good product in the brand.

24.5 cu ft side by side refrigerator in black stainless steel purchased at Home Depot on 02/22/2017 at FULL PRICE 997.20 plus tax. Within 7 days it stopped working and I lost all of my food. I called Home Depot and they REFUSED to assist in any way. I called the contracted Samsung repair company and 12 days later they came to repair it. They did not have the necessary part and had to return another week later... only to not have the Freon to complete the repair. Here I am 8 months later with a broken refrigerator. It is not even a year since purchasing!

I bought my Samsung French door fridge/freezer in December 2011. It remained in good working order for about a year, giving me a supply of ice. Then the ice maker fell apart about and a few months later I noticed ice accumulating under the produce bins making the drawers impossible to open. Removal of the ice solves the problem for a month then the ice returns. Taking out the ice involves pouring in a lot of hot water; the task is annoying and not a good use of my time at the weekend. I will have to continue this task however as I cannot afford a new fridge and getting a repair seems to be useless according to other reviews.

We purchased a refrigerator from Samsung in late June at Lowes. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didnt fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.We got a phone call last week from Samsung to ask us how the service call went. I told the person on the phone it still wasnt fixed and she replied that we could exchange or return the fridge. She said Samsung would call Lowes and get it taken care of and we would hear from Lowes in 2-3 business days. I waited several days and didnt hear anything. So I called Lowes, who has not heard from Samsung. So I called Samsung only to be told that the fridge could not be returned or exchanged and we would have to have another service call. This is ridiculous. The fridge is breaking, one thing after another, and I cannot get anyone to help us return it.

On Friday 4/14/17 my 1 1/2 year old Samsung refrigerator had iced up so I unplugged it and defrosted it. Upon start up the display and controls did not work so I called Samsung service. Samsung service supposedly set up a service appointment for the unit to be service Monday morning (they gave me a reference number). I took off work only to get a call from a repair company to set up an appointment. I asked to be transferred to Samsung. A Samsung employee answered and after I started telling her my problem she hung up. I called back and Jose answered this time. He spoke broken/heavily accented English and after being no help in getting a repair person out today, I asked to be forwarded to a manager. He put me on hold, came back after 5 minutes and said he was forwarding me to a manager. After waiting another 5 minutes on line Samsungs system cut me off. I called back a third time and the only thing they did for me was to contact a repair company to set up an appointment. I lost 4 hours of pay waiting on the service that never came. Samsung has poor products and even poorer service. I will never buy another Samsung product again.

We have had our Samsung appliances for a little over 2 months now. The appliances were installed by qualified tradesmen, and today me le light came on the dishwasher. We are not happy with our appliances and just watched market place and they got a lousy rating. I am going to try and get my money back. Never would I recommend a Samsung appliance.

My refrigerator has leaked water into my crisper drawers almost ever since I had it. Then about two weeks ago the refrigerator quit working, but the freezer still worked. I lost a lot of food in the fridge. I had Turner Appliance come out and they charged me $60 to tell my to defrost my fridge for two days and let the icing updefrost and melt. They also told me to contact you because it was an issue with Samsung. What do you plan to do about it?

We bought a new Samsung convection microwave, Model MC17J8000CS, and a Samsung refrigerator, Model RF4287HARS/XAA, which was delivered Sept. 14, 2016. Microwave - Suddenly stopped in middle of heating vegetables 13 months after purchase (last night). Great! Refrigerator - Frequently, the middle drawer gets hung up and won’t close without a few tries. Just don’t open it too far and keep trying. You’ll get it; well, I always have. If you change from CRUSHED ice to CUBED ice, be ready for NO ice to drop into your glass. Open the door and you get your ice. Yes, it’s all over your feet and the floor but at least you know where it is. On the positive side, I think they’re attractive appliances. My husband thinks they spot too easily but I’m ok with that. In all fairness, he is the one who cleans them.

I purchased a french door refrigerator from what I thought was a good quality company and they cant seem to get the thing to work right. The ice-maker isnt working right and the right door doesnt stay open when you want to load or remove groceries. Ive had a tech here now five times and whatever they do, its not working. A refrigerator at this price should work without issue.

In late 2011 we bought the SMH1816W microwave to match the fridge purchased on the basis of a top rating from a consumer magazine, and the matching stove, dishwasher, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range havent broken. The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the icemaker to freeze. A new freezer door was eventually installed with the corrected water line.The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so its not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company Ive dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.Updated 10/22/2016: Of course, now our washer is listed as one of the models that can blow up during the spin cycle, response from Samsung - wash large loads on delicate only. We are taking bets on whether it falls apart from rusting or spinning first! Microwave - dead again - this time we are replacing it with another brand - Samsung quality is non-existent, support is useless. Bottom line, they have sacrificed quality and support for a quick profit, and will lose millions of customers because of this.

Have over the range Samsung microwave. Dont buy this poor quality unit. Handle broke within 6 months. Now will not shut off. Loud buzzing noise and continues to cook after cycle. My experience is that LG and Samsung make poor quality appliances. I will not be purchasing another of these brands.

The washer is appealing looks-wise. It has the extra door in front to add clothing to a load. Its rare youre able to use it b/c washer makes it IMPOSSIBLE so its worthless. Loads take an enormous amount of time to wash. /For example: 1 normal load using hot water takes up to 2.5 hours depending on your settings. Steam setting takes 3-4 hours per load. Theres a quick wash setting that takes 25-35 minutes but it literally washes them for about 2 minutes and it just splashes it with water and tosses it from side to side so it rarely gets clean or smells clean. Laundry takes a ridiculous amount of time. This is no joke. Towels setting can not be set to hot. Theres no ability to customize loads how you want. If you want super hot water you cant use the towel setting. No ability to wash on normal hot for less than 1hr. & 44 minutes. You cannot customize your loads how you want. You have to go with what the machine thinks it knows. Its pre-programmed and customization is not possible. Worst part of this machine is that the laundry does NOT GET CLEAN. The fabric is never submerged in water so it is not appropriate for items like a urine soaked blanket. The urine will not be washed out completely. I would say its less effective than hand washing is. Capacity (load size). Dont let that big drum size fool you. You put lots of laundry in it some will come out not having even gotten wet. Youre working with a 3 deep puddle at the bottom of the drum that is sloshed around splashing the clothes. It breaks down frequently. Ive had my machine less than a year and it has broke down 3 times so far. It does not use sufficient amounts of water. It does not submerge laundry in water. Instead, it sloshes laundry back and forth in a small puddle of a few gallon water. This is equivalent to spot cleaning. The fabric is never submerged in water. It only gets splashed. You cant use hardly any fabric softener. Unless you want to wait for the rinse cycle and put it in then. If you try to add at beginning of cycle you can only put a few tablespoons in if that. If you use more, it will dump into the wash cycle instead.How I deal with it: My boyfriend hacked it so it fills with more water. BUT...it still is not enough to clean so he set up a hose right at the washer site. So in every single load I turn the hose on for around 10 minutes until the clothes are submerged. If you do this prior to turning it on the washer will drain it on you so you have to start the load then add water into the soap dispenser. You cant even use the extra door, its useless. So the hose gets placed in the door of the soap dispenser. So far no issues but its still a pain in the ** but its better than using buckets of water like I did at first. All these complaints for a $1400 machine. Youre better off with a top loader. I think Samsung ought to stick with making their plastic phones or revert back to making clock radios. Leave laundry to the experts like Maytag. I dont want to hear Im using too much soap or too much water, that is untrue. Ive tried their recommendations and got the same poor results.

I was cooking with my pot on the stove when I heard a pop. I removed my pot and saw a crack glass and indentation mark on my pot. The stove range I used on was the RAPID BOIL side from picture, which need to handle the temperature flux it experience. The crack surface has shattered glass and fine glass dust. I seen crack, shattered glass pictures due to physical damages on Consumer Affairs and other websites for Samsung stove and mine look nothing like that. It is clearly a material properties failure and an engineering mistake.I reported my problems to Samsung and told them Im scared to use the stove as it is unsafe to operate and its also what they suggested until they receive the images and send out technician, which they said will take 2-3 days to review. I sent the pics and wait, hear nothing from them for a week so I call them back. A new agent review my transaction id # and told me that the previous agent close accident close my case. So he issue me a new transaction id and said he will escalate with the supervisor to get it resolve ASAP, and I resent the pictures again. My family been eating out and frozen foods during this ordeal.I call back the next day and nothing happen, so I have to retell my whole problem again to the 3rd agent which went ahead issue me a ticket number with the local technician to take a look at the problem. To bring out this technician, I will have to pay out of my own pocket if it is a cosmetic problem. So today I was going to call the local technician guy to schedule an appointment but Samsung finally call back and said they deny the warranty issue without reviewing the pics. They said they havent receive the pictures, which I sent TWICE. Now, Im trying to schedule with a technician and see where it goes from there. I will follow up with updates.UPDATE ON 03/31/2017: After millions of phone call and countless agents. Scamsung tactics of denying picture not receiving, We have to hang up on you because we cannot leave you the phone for too long, A supervisor will call you back. So the first technician never came out because all he does is just take pictures. He requested I sent the pictures to him via text message, so I sent him 4 pictures. I called in Samsung to check my status, they deny the warranty on Mar 20 on the basis No load/min load using an aluminum cookware with enamel coating. They saying the pot I was cooking in was empty, I was the cooker and there were stuff inside the pot, who cook an empty pot. Aluminum cookware, isnt all Americans use aluminum cookware, but I found out that they use whatever words I misstated in the phone conversation against me. I realized the pot I was cooking on was not aluminum, but actually steel, I tested it with a magnet. So I called back in and was able to reach a manager on the shop floor. And explain the whole process again to her that this was a material defect, I was using RAPID BOIL setting on left side of the stove. The crack was due to the high heat fluctuation and the glass couldnt handle the temperature due to the expansion of material. Further into the conversation, she agree to issue a service repair for the stove due to spontaneous pop while cooking. She scheduled Monday to have a third-party vendor to come out and repair, but all he did was come out and take picture, the same as the first time. Or so I thought he would come out and repair on Monday, Mar 27. But all he did was take a picture on his cracked phone in a dark kitchen room. I thought they issue the repair service for labor and part, called in. And of course it would be different agents every time and from different region. They would say, Lets wait for the pictures and basically they take me a whole loop again, back to square one. I was able to reach an ECR Leena Mar 28 (executive customer relation, someone actually had the power to help) and she told me only 2 of my pictures were uploaded and that from that pictures it was a discoloration damage. I was confused that she cant even see the crack bits and pieces. So she asked me to send in the picture directly to her to review. Pictures were sent to her, and she is downloading it to her computer. She told me the downloading it is take too long, she has to hang up on me and another agent will contact me. Never happen, its always you to have to call in. And again, you have to explain everything but this new ECR agent Karla Mar 29 didnt bother to listen and just outright say my warranty was deny using the denial from Mar 20 instead of reviewing the conversation I have on Mar 28. I asked her, Let me talk to someone that will listen and want to help me out. Remember that the services was offer from the Shop Floor Manager, but they kept saying, Its not on record, I cant find it, I dont know who you were talking to. So Karla told me that a supervisor will call me back in 24-48 hours, no one call me yet. I dont expect to and tired of dealing with them. At first I want a repair, now I rather replace it with a different brand. After exploding Note 7, exploding washer and dryer, exploding oven cover, Im glad my glass top was crack instead explode, but it could happen to someone else. Scamsung afraid of another massive recall on using low quality glass top material so they deny my warranty. This product is unsafe and should take off from store shelve. Im willing to join class action lawsuit against Scamsung, contact me. While all this happen, just found out my Scamsung refrigerator that I bought at the same time, the water and ice dispenser stop working, need to replace the control panel/switch. Save yourself from trouble and dont buy another Scamsung products. My range model was NE59J7630S.

I had bought a Samsung fridge last year. Within a year the fridge stopped working. I called customer care and waiting since last 5 days to get it repaired. Buy Samsung products on your own risk. I had worst experience with them.

I bought a Samsung refrigerator, model @ RF263BEAESR in Aug 2012. First off, the handle broke off within a year and a half or so. I find the parts list online & email Samsung to ask how to locate them and buy them, as a couple of them didnt have part #s on the schematic. They proceed to tell me that they cannot sell me these parts, that I would need to contact a Samsung authorized repair person. Fast forward to 6-2016. The ice maker has continually frozen up for the past couple of months. Then all of a sudden, the fan starts making a loud noise. Then I realize that the unit is not as cool as it is supposed to be after purchasing a thermometer and setting it inside.Luckily, I purchased the extended warranty through the company I bought it from, however, the warranty contract will only allow $125 reimbursement in spoiled food. When I went through all of the food, I tallied it all up and it totaled over $208!! I am angry that Samsung has made such a shoddy product and no recall has been issued for this fridge. IMO, a fridge should last longer than 3 years before having cooling issues. I have owned others for many, many more years and never had a cooling problem with those.Apparently, this is a well known issue that the unit freezes up in the coil/ fan area, yet Samsung has not issued a recall, just a service bulletin! I threw away $2300 on this fridge and it looks like I will be forced to search for another one. I also own a Samsung dishwasher (has been worked on twice since purchased in 2013) and washer (has been worked on once since purchased in 2013) and dryer (crossing my fingers on that one!) Had I have known that they do not care about their customers and making things right, I would have never purchased any of their products! I know I wont be a repeat customer!!!

Holy **! You spend nearly $3,000 on a refrigerator, and 2 months outside of the standard 12-month warranty, the display goes out. 2 months? Really. The fact that they dont have enough faith in their own products to warranty a $2,800 unit for 24 months is ludicrous. I wish I would have read these comments beforehand. For those of you looking at the stainless steel 4 door fridge, model RF4287HARS, dont waste the money. Id love to see a class action on this.

I purchased Samsung French Door Refrigerator Model RFG297AARS for $2000 on 3/2011. However, I didnt buy the extended protection plan (should have) because I had protection plan with local electric company. I started to have problems in Jun 2013. Water in the bottom of the crisper and the refrigerator/ freezer was not cooling properly. I called to have maintenance done on the unit, and the repairmen told me that all of the defrost circuits and the sealed compressor were working properly and the drain lines were clear. They stated that all of the older and same model of mine had issues on lack of insulation in the box and during summer/high humid months, the unit would not keep up. I contacted Samsung and they never heard of this and would be happy to come out to look at the unit. If it wasnt a compressor issue, I would be charged for the visit. So we just unplugged the refrigerator and let it thaw out, and after that it worked okay, but not great. Then in Feb 2014, my freezer and refrigerator stopped cooling, so I called up for maintenance and they determined the sealed cooling system was not working and to call Samsung for repair under the 5-yr warranty. I called Samsung and they sent out a repair rep and he came out and said that the compressor/sealed system was not working properly and he would be in 2 weeks. When he came back, he tried everything but he could find the leak and he stated that it was not repairable!! 3 months later, no working refrigerator, just a broken one sitting in the way in my kitchen. Samsung finally decided to buy the unit back, but it would take 15-20 days and would get back to me concerning the removal of the broken one. No check, no email - nothing at all. Please do not buy this model or from this company. They say they understand what I am going through, but I dont think they do because they would have sent me my check and removed this broken box out of my kitchen so I can buy a new one for my family without a refrigerator.

Weve owned this fridge since 3/29/10. Weve had nothing but problems with it ever since. Every time theres a power failure in our area, the digital panel needs to be reset, which has been a difficult process to accomplish. Last June, our freezer started making loud rattling type noise. I had to have the Defrost Sensor replaced as it was faulty and causing excess ice to build up on the fan in the interior of the freezer. Well, now the freezer is doing the very same thing. I called Samsung again last night expressing my frustration and dissatisfaction with this fridge thats only two years old! Since my unit is out of warranty, they originally told me there was nothing they could do about it. I told them thats what I was told last June when I called with the freezer issue and at that time, I was given a warranty extension and the repair was made free of charge. This time, after insistence on my end, I was offered again a free repair or a refund prorated of my purchase price. I chose the refund since Ive had enough with the issues with this fridge. I paid $899.99 for the fridge on sale from Sears, it was originally $1299.99. I was offered a prorated refund of $719.99, which reflects a 10% depreciation for each year of ownership. I said, I think Samsung should stand behind their product and give me a full refund of my purchase price since this fridge has been brought with issues for the last 2 years. I was told a prorated refund was my best option. I now am waiting for the refund check to come in the mail and then go shopping for another fridge. I will never ever buy any Samsung products again. Once I have my new fridge in place, I then have to cut the power cord off my fridge and mail that and the serial number sticker from the interior of the fridge back to Samsung. Their refrigerators should not be allowed to be sold any where.

Ice maker failed shortly after warranty expired. I would not recommend purchasing this brand for a refrigerator. It is very disappointing because Ive loved my other Samsung products, but this ice maker issue a total disaster and Samsung has not remedied this widespread issue with their product.

I have owned model SMH917W microwave since 2010. It was repaired under warranty 3 years ago and today it failed giving me an 5E or SE Error code which an Internet search told me was the code for a failed membrane keypad.. After watching a YouTube video, I removed three screws and was able to unplug the leads to the keypad then reinstall the leads and it works fine. Next time, I will buy GE.

Same issue as others with the fan freezing up. This is a defect and should be recalled. There is no reason as a consumer I should be tasked with ripping the cover off every week and defrosting the motor. I have thrown out at least $2000 in food over the last 2 years. I have Samsung TVs, Phones, Microwave, Dishwasher and no issues. This side by side refrigerator is a dog. I am glad there are YouTube videos to explain how to fix this hunk of junk. Two years later and $1800 wasted at Lowes this will now be the garage refrigerator freezer.

On March 10, 2012, we purchased a French door black counter depth refrigerator 17.8 cu ft model rf197acbp. About a month ago, we noticed water in the bottom of the fridge - I thought maybe someone spilled something. I cleaned it out with 4 bath towels, and now it’s filling up again. I called Samsung and was treated with “what do you want me to do about it” attitude - you’re two or 3 months past warranty - it’s your problem. I asked him if he heard anything about this problem before and he said, never, I was the first. But I was horrified when looking at this site. Come on. Are there not laws protecting us from 1-year appliances? The last refrigerator was 22 years old, cheap and an Amana.The government should be forcing a class action lawsuit for a product they know is bad and still selling them every day. The worst thing is, they dont seem to have a fix - to me, that is lemon law. The government should step in and force a recall or stop the import!!

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didnt occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsungs response -- I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.

I bought a side by side Samsung refrigerator 8 years ago. This past week it stopped cooling. After several phone calls to Samsung and googling the problem, I found that I needed a new display control part. I also found out that Samsung no longer makes the part and that there is no replacement part! The refrigerator has to be thrown out! Shame on Samsung.

Worst (and most expensive) refrigerator Ive ever had. Ordered the perfect fridge but kept getting offers for replacement (different) models that didnt have same features. Finally settled on completely different model and have nothing good to say about it. Drawers are not smooth and are noisy. It makes random noises all day/night. When getting crushed ice for a normal sized glass, it goes all over the place. The doors neither open nor close easily. You have to completely shut off the water supply to replace the filter. It doesnt even have a section for butter. Literally hoping this thing dies by some random act of God so I can justify replacing it.

This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

Samsung Model RF28HMEDBSR. Worst ice maker I have ever had. The cubes come out like large crushed ice. The ice maker had to be replaced, about 6 months ago, now it is doing the same thing freezing up and has to be manually defrosted to work again (about every 2 weeks). The refrigerator is nosier than most - I can handle that - but I like my ice. I would not recommend this refrigerator to anyone that like their ice.Updated on 03/23/2018: Well I am back to the repair mode--ice maker worked for a while. I have had to defrost it twice this month and today when the tech came out, it was frozen up so bad that he had trouble removing the ice bin. Sigh! -They are going to replace the icemaker AGAIN. Thank God for the extended warranty.

We purchased our fridge Jan 2014 and at first happy with it. Year and a half later the noise started. I could see through the small holes on the inside back, it was frozen over. Ice was coming through the small holes. The noise was awful. Then it quit cooling and the top ice maker quit. Repairman said it had frozen up and the fan that blows the cold air out into the fridge had gone out. The ice maker had quit because it also was frozen over. He took the ice maker drawer out and it was a solid sheet of ice. He thawed it out and it began working again. Not sure for how long. He told me this was a bad problem and it wasnt worth replacing if it didnt start back working after being thawed. Fortunately it did begin making ice again. I guess in the future I will just thaw the ice maker out when it quits again. He ordered another fan, and as a note it was on back order and it took them from Oct to Jan for the part to come in. Now a month later the noise has started again. So I will be calling a repairman again. Not sure what he will say this time. I would not recommend anyone buying a Samsung refrigerator. My brother had bought this same fridge around the same time I did, and it has done the same thing with them. Terrible noise and replacing the fan. His ice maker has gone out 3 times and they have replaced it each time. Why would they continue making this piece of junk? I cant believe I paid 2000 for such this crap. Stay away from Samsung refrigerators model RF28HFEDTSR/AA.

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

I purchased a Samsung range a little over a year ago and also purchased an extended warranty for this appliance. It has a drip going down the front of the glass. I contacted Samsung and they suggested doing a steam clean. Obviously that would not work. Two technicians told me not to have the glass replaced that it would only happen again as the seal was broken. Samsung will do nothing as it is cosmetic and now Home Depot Extended warranty will also do nothing because of same reason. If this is an ongoing problem, we should have been made aware of this before purchasing. Also should have been told this problem would not be covered under the extended warranty. This is not a happy customer although I do like the stove. But for the amount of money I paid for this, it should not look like it does after a year. And how many times is this going to have to be done? Probably would not buy another - ever.

This oven is awesome. I get all of my food cooked or baked, I recommended, it goes to a high and a low temperature, I love this oven, it gets the job done. I say 10/10, go down to your store or wherever you get electronics and buy it now!!!

The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.

Their refrigerator is defective, there is a class action lawsuit against them for this problem. This will be my 3rd repair in 4 months. Samsung doesnt care and will only offer partial refunds. They made me pay for repairs fully knowing the parts were defective.

I purchased a Samsung microwave when we were re-doing our kitchen. I wanted a nice upper-end unit with a good fan so I got the Samsung SMH9187ST with a 5-speed fan that had plenty of CFMs to do the job. After approximately 2 years, I got an SE code on the LED read out and the unit stopped working. Nothing worked on the unit including the light; all buttons were dead. After contacting Samsung @ 1-800-726-7864 they informed me that there had been some problems with the Control Pad and that they would replace the control pad at no charge. Sounds good? What’s the problem?After four days, I was informed by Samsung that they have no authorized Samsung techs in my area and they couldnt send the replacement part to anyone other than a Samsung authorized tech (catch 22). Samsung has offered a pro-rated refund. This is not good! I have new custom-made cabinets, external venting and a tile splash up underneath the microwave. Another model from another manufacturer is not going to line up with the existing conditions. The consumer is left holding the bag! Consumers, be aware of purchasing a product, such as Samsung, with no service support!

Since purchasing my refrigerator, weve had to replace the shelving on both doors a total of 10 times at a cost of $41.00 per shelf. The plastic around the interior shelf and drawer systems has also broken. I researched the product and found the shelving was determined to be defective. I contacted Samsung to see if they provided alternative replacement shelving to replace the defective shelving. First off I attempted to chat with a Samsung representative, they could not understand English and I was asked to to simplify my words. I then called Samsung and was told they did not have an alternative replacement, they would not provide replacement shelving, they would not discount the cost of the replacement shelving, and basically notify me there was nothing they could or would do. I am a long time Samsung customer, and I will never purchase another Samsung phone, computer, television, or appliance from this corporation. The original cost of this refrigerator was $1,300 and I was told it had it should last an estimated 10 years, which is a joke. The problems started when 3 months after it was purchased. I work with manufacturers of appliances on a daily basis as a regional manager in the multi-family housing industry and have never had a company care less than the Samsung customer service agent I spoke with. To not even offer the known defective replacements parts at a discount is unheard of.

7 month old refrigerator had an issue with the refrigerator door. The ice flap was opening and closing constantly. After leaving us for 12 days without a working refrigerator and 3 cancelled service calls someone showed up to replace the door that was sent to them directly by Samsung. It is not the correct door and now they are refusing to replace with the correct door. The customer service is terrible and the product is defective. Do your research and avoid these appliances.

I purchased a Samsung refrigerator five years ago and the fridge just stop getting cold. We called the customer service and it just so happens that my warranty was only for five years. They charged us $125. Just to come out to look at it and was here for only 20 minutes. It needs 2 parts (so they say). I will never purchase another Samsung appliance. A refrigerator should last more than 5 years. I purchased at Best Buy and do not have my receipt because the receipt fades.

We purchased our Samsung Microwave (SMH1816S) for our kitchen remodel and had it installed in April 2014. The microwave died on 3/30/15, getting the dreaded error code of 5E. We called Samsung (800-726-7864) on 3/30/15. Having read these reviews, we were prepared for the worst, and that is exactly what we got. DENIAL, DENIAL, DENIAL. We were told our warranty no longer existed. Even worse, they told us our Model number and Serial number didnt even come up! They consistently told me they could give me the number of their service center, but that we would have to pay for the repairs. I argued for 45 minutes with ** explaining to her that we would in NO way pay for the repair of a defective product… something that Samsung is FULLY aware, yet continues to deny. She then said she would have the Tech. Dept. call me the next day. No one got back with me so I called back on 4/2/15 and spoke with ** which got me nowhere, so demanded to speak with a Supervisor. I then spoke with ** of Executive Customer Relations. He, again, tried to deny that Samsung has a serious problem with their microwaves. I cited the over 300 complaints on Consumer Affairs. After 45 minutes of arguing, he finally relented and said they would send a repair tech out at no cost but that the only part they would cover would be the control panel as this is the part that seemed to be the cause of our complaint based upon our error code. Today, 4/10/15, the repairman came out and replaced the control panel. And, not surprisingly, the microwave is still dead! He claimed it must be the main board that needs replacing as the new control panel did not solve the problem. As he only brought a new control panel, he said he would send in our repair results and that someone would contact me. I asked him what a new main board would run and he said he had no idea what the cost of parts ran as only the Joplin, MO. office would know.At this point, I am totally disgusted with Samsung. Seems to me that if it is not the control panel, then it is something else. Bottom line is these microwaves are crap and whats more frustrating is that Samsung is fully aware of it, yet will not take appropriate action… such as recall them. All I know is that when I am contacted, I am ready to fight once again for this worthless item to be fixed BY Samsung at no cost to us. We have not even used this microwave for 1 year and for it to die on us, is absurd! Would love to hear about anyone elses similar experience with failure of the main board. I can only reiterate what everyone else seems to feel… why has a Class Action Lawsuit not been put in action? I know this is a long standing complaint and is extremely common. Is there not an attorney in the house who has experienced this problem with Samsung Microwaves? I will be the first to sign the petition if the challenge is created. I will write more about our travails once Samsung calls me. And if they fail to do so, I will be calling them! NO ONE SHOULD PUT UP WITH SAMSUNGS DENIAL FOR REPAIR! If you dont get what you want, fight for what is right! It has worked for me thus far. They simply cannot keep denying these claims.Updated on May 5, 2015: This is a continuation of a previous review published 4/10/15. It is vital that every Samsung consumer read this tip. We went through the same agony as everyone in dealing with Samsung and their refusal to acknowledge or assist in the repair of these defective microwaves. We spent hours on the phone with several Samsung employees.. most in the management dept. Each phone call got us the usual response... we can provide you with the number of a service repair company but the cost is up to you. Just so you understand, I do not put up with lies nor do I put up with injustices. I do not let them go. It was not until after I finally demanded to speak with someone in their LEGAL DEPARTMENT that I got any satisfactory response. I was told that the only thing they could give me was the email address for their legal dept. So, I wrote the Legal Dept.. ** on 4/16/15. I expressed my disgust with Samsung and urged them to read the reviews on ConsumerAffairs.com. I pointed out to them that they were completely unethical in their handling of the hundreds (actually probably thousands if you take into account those who just did not write a review on ConsumerAffairs) of complaints as to the dreaded defective microwaves. I warned them that a Class Action Lawsuit seemed to be encouraged by most. On 4/17/15, I received an email from the Legal Dept. (I will not give the name as it seems the names are bleeped out). The email approved the cost of repair for our microwave. We, too, had the common 5E/SE error code. The technician came out on 4/21/15 to make the repair. Turns out we had to have the motherboard replaced (having already replaced the control panel) before the oven worked properly. We do not feel the headaches are over. It seems as if many of these issues arise again after a few months of use. We will not be surprised when/if this happens again. Bottom line, these microwaves need to be recalled or a Class Action Lawsuit should prevail. Samsung is only putting a temporary fix on these defects. Since the Legal Dept. acted as if my complaint was new to them, I can only encourage everyone to write the Legal Dept. of Samsung to voice their complaint and to get appropriate action. Hopefully this helps all of you who are getting nowhere with Samsung.

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

I have purchase three Samsung appliance less than four years ago from Brault and Martineau in Gatineau Quebec, the stove (Model FE-R400SWS) was recently service because I have notice that the top of the door was rusting and had yellow burn marks. The hinges and door seal were replace under warranty job was done by Cosmo-Tech. The extended service contract was purchase from Brault and Martineau under Comerco Service Inc. in Laval Quebec. Comerco refused to replace the damage door because it was cosmetic and not covered under warranty. Brault and Martineau refuses to help because it is a warranty matter. I have contacted Samsung technical service department and they also refuse to take responsibility for the damage door. A new door part number DG94-00223E would cost $350.50. Unfortunately these are the facts and I will let you make your own decision. Thank for your time.

2016 Samsung Black Stainless Steel Refrigerator - Let me be honest, I love the look and paid the extra money for it. What I dont like is listening to my fridge. Especially a repetitive extremely Loud POP noise throughout the night. Called Samsung, first they came and leveled the fridge - did not fix the problem! Called again then they sent a tech, showed me the fine print stating that the inner linings expand and contract during temperature changes creating this loud noise. My last fridge was half the price and didnt make any noise.This noise is not from the ice maker and not the ice dropping into the container that is reasonable and understandable. Let me put it in simple terms, If you were to take claw hammer and smack your hardwood floor with a good blow thats what it sounds like. What is really bad is you get to hear it throughout the day and worst in the middle of the night! You dont know if someone is breaking into your home or what. Very disturbing. We spent a lot of money for this. If I knew this model did this as nice as it looks I would have not bought it.To be fair to Samsung I own their Washer and dryer 3400.00 also a 1000.00 dishwasher and 1200.00 microwave and stove that we are very happy with. So now I have a great looking fridge that makes loud pop noises all day and all night about every hour. Its hard to believe this problem got through any quality control testing from Samsung before selling to the unknowing public. Its just not right and I hope this can be resolved. Help!

We have continual problems with the evaporator coils freezing up. This seems to be caused by a serious design defect(s). The drain for the water defrosted from the evaporator coil during the normal defrost cycle will freeze and stop up, causing melt water to overflow into the crisper bins. The evaporator coil freezes over, causing the fan to stop, leading to temperatures in the cabinet being wrong. The vegetables in the crisper bins freeze, and the upper cabinet is too warm. The internet is full of complaints on this issue, and Samsung is hiding behind its legal limit on the warranty expiration.There is a cheesy metal tab that extends from the defrost element toward the drain hole, but is does not prevent the drain hole from freezing over. I tried modifying it by extending a copper wire as a heat conductor from this tab further into the drain hole... to no avail. This design was obviously not tested enough, with food in it in normal use, to discover the problem. I would forgive a design flaw if Samsung would fix it and make modified parts available to current owners. I will not forgive them for leaving customers with a $2000 lemon and doing nothing for them. I suggest everyone AVOID SAMSUNG PRODUCTS due to their disregard for their customers and lack of action to fix a defective product.

I too bought the French Doors Samsung refrigerator. Five ice maker repairs, water in floor, 80 degrees in fridge side and the clicking of the fan as it starts hitting ice buildup and then dies a painful death. This refrigerator is truly junk and is not inexpensive. I have had it four years and as I type this it is not working. Tech suppose to come Tuesday the 14th of August. Repair if able to be repaired will only last short while. To say the least I am give up fooling with this expensive piece of junk and will never buy another Samsung fridge.

We have a Samsung refrigerator that the inside back of the refrigerator freezes and doesnt cool. I called Samsung and they couldnt even find the serial number even though the lady tried six different times. I researched online and there is other models doing the same thing. I was taught that you get what you pay for but not in this case. I am very dissatisfied with this product.

Two weeks ago we bought a Samsung DW80H933US dishwasher, the highest end model that Home Depot sold in our area. Two weeks ago. 14 days. Tonight it stopped with error code LE. Looked it up, it says theres a leak. We looked everywhere, it is not leaking. There is no way to clear this error code. We have to cut the power to the machine and request service. This is after TWO WEEKS. Did I mention that? I wish Id done some reading up on Samsungs dishwasher before we bought it. Fortunately (I suppose), we purchased a 4-year extended warranty, so that over the next five years we wont have to pay for the monthly repairs. Two weeks in I am also concerned that the door seems to resist closing for no apparent reason either. These seem to be really, really common complaints. What a piece of expensive junk. Well see how much Home Depot cares about their customers tomorrow when I go in.

We purchased the DW80 series stainless dishwasher less than a week ago & only used it twice. 2nd use it would not drain & leaked water all over the floor. Customer service at Samsung is of no help & warned me we will be liable for service charges for their technician to repair. This is a joke... the appliance is less than a week old! I bought a full set of Samsung appliances & should have better researched to learn of the poor quality of their products prior to purchase. Buyers BEWARE - invest your money with another manufacturer that has reputable service & quality!

I purchased a Samsung gas stove in September 2020. In January of 2021 my wife and I noticed that the paint and clear coat was chipping off of the stove. I called Samsung to let them know about the problem and after a week and a half of playing phone tag a representative of the company informed me that the chipping paint is NOT covered under the warranty. Now we purchased the extended warranty and still had PLENTY of warranty left but in order for Samsung to fix the paint chipping we would have to PAY for the work. My recommendation is to NOT buy anything from Samsung unless you would like to pay $1300 for a black stainless steel stove only for it to have a 1” paint chip missing after 4 months.

Hello, I dont normally get on this and write reviews but the phone call I just had with Samsung just blew my mind. Weve had our stove for 2 years. I just noticed today that the exterior front of the stove is peeling off. It is extremely unsightly and never seen any other product stove peel like this or had had these kinds of issues. Should this be happening after 2 years? This peeling clearly states (from the outside) that its a cheaply made product. The best part is that I called Samsung to see if there is possibly anything we can do for this and to let them know that this is happening. They had no recourse whatsoever and that there is no warranty to cover such a thing.I kindly explained that now, its a thing and asked if theyd be able at least give me some idea on how to go about fixing this issue and they said, no. Then I said, Well then unfortunately Im going to have to write negative review. Is this what your company wants? and then they gave me a dissertation of why I should do that and where the information goes. With all of this said, wouldnt Samsung rather have a positive review by at least someone saying I called Samsung about my peeling stove and that even though there was no warranty to cover this, they provided me with a few service, or with some resources to help fix this issue.

If you want the worlds worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rods in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a days work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it. Local appliance company - Recommended new refrigerator. Unit has bad evaporated coil and cover. According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my sons milk and keep my one and half year old sons medicine.Samsungs email response - We are sorry to hear about your response, we will dispatch Williamston TV repair. (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - We need to wait for Samsung to look over and evaluate their contract with Rods. If they decide Rods is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me I will do everything to help you and I am sorry to hear you are experiencing problems. You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty

Samsung refrigerators one of the worst pc of equipment one can buy and the after sales and service is just a way to fleece--- given a service number **. Its been a month after the guy took some parts out, no call nothing. This is after the fridge has been repaired 4 times in 4 years, the 1st repair within a few months.... they actually expect you to chase them. Welcome to Samsung world.

I love Samsung never had any issues with it. The only thing is that the top stove range is too big other than that love it. I wish I could afford all the Samsung appliances tho theyre pretty expensive.

I had the refrigerator for about a year when I poured milk for my cereal and I noticed it was spoiled and there was a bad odor in my refrigerator. Come to find out, the coils had frozen over. I called a repairman and he told me to unplug it to let it defrost. It worked for about a month and it continues to freeze every few weeks. After reading the reviews, I dont want to lose anymore food so Im just going to invest in another brand.

I purchased a Samsung refrigerator (model RS265TD) from Lowes on 8-1-2012. This purchase has been the most horrible experience of our life. We have had 4 repairs, with a 5th one scheduled, for this horrible noise that sounds like a B52 bomber taking off (just 2 months after purchasing) followed by a defective solenoid supposedly because the repairman could not figure what else it could be because the computer showed no problem even though it would take days for the ice maker to make ice. Then again in November and in January 2013, when the noise continued and the ice maker would shoot ice out 30 feet all on its own followed by not working at all and noise still continuing, another repair. Then again, another horrid noise. We called the company again. They scheduled the service call and when the repairman showed, Samsung said that there were no previous repairs and that it did not warrant any replacement or refund. This past March 2013, they kept their repairman on the phone for 2 hours and we also were on the phone. They kept passing the buck. Lowes isnt any better. They washed their hands of anything after 30 days. I am checking with my lawyer now. No one, and I mean no one, should buy from Samsung. They are horrible and do not stand by their warranty. Run from this and all of their products as fast as you can.

I bought a Samsung RF217ACRS refrigerator in Sept of 2010. In short it was a lemon from the day we bought it. The ice maker immediately had to be repaired, then shortly after that replaced. We were also experiencing water leaking into our crisping drawers spoiling our vegetables as it pooled up to 1/2. The repair person that came to replace the ice maker made a guess as to what was happening and did a nonstandard repair in the back panel where the water runs down to fill the ice trays. He fixed it temporarily. The last time our ice maker was replaced was February of 2012 and here we are once again with a broken ice maker and water pooling in our crisping drawers 1.5 years later and Samsung will do nothing for us. I am an interior designer and have been specifying appliances for homes for over 20 years, and will never recommend nor purchase from Samsung again.

My husband and I purchased this Samsung clunker in 2011. It is bottom freezer type as I have Rheumatoid Arthritis and could no longer manage bending to reach contents. About four months ago, I noticed that the milk was not cold enough to suit me and thus began our ordeal. I can cut out a lot of detail, as it is so very similar to all the other cases, but it concerns the freezing up of the motor and fan in the back. This does not affect the freezer, in our case. The end result so far, (we have another part and new repair company coming in three days), is, after many repair calls, the thing sounds like a B29, but does nothing. I believe, with all my heart, that nothing will come of the new part, and we will be back in the same mess within a few weeks. The ringerreally was something that happened early on. I found a guy on YouTube who made a video showing how to take off the back and defrost the darn thing with a hair dryer! I dont understand, though I know nothing about how to proceed with this myself, why this problem is not cause for a class action lawsuit. Samsung seems to be getting away with murder.

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since its an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesnt. Makes me so mad, its just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

I bought a Samsung refrigerator, just 3 years ago. The filters until just now worked. They changed the part, no notice. I only have bought Samsung replacement water filters. it is a da29-00003g. I called customer service and they first told me that my refrigerator is old. It is just about 3 years, bought from Best Buy. The operators act like we did something wrong. They accused me of using an off brand, or that I can only buy the filter from them. Its the filter that came with the unit. I kept buying the same one/type. Only Samsung. I bought several so I did not have to go out to replace every 6 months.I ran out, to get a new one. First from Home Depot, with the box and the old filter in my hand. They gave me the Samsung replacement filter. Did not fit. I returned it. I then went online and bought the recommended filter from Best Buy. Did not fit. I called customer service, they were rude, accused me of doing something wrong. Dropped my call when I asked to speak to a supervisor. I called back and took forever to get a supervisor. They stonewalled. This cannot be the first time they have had this problem. Why not just say, yeah we know it is a problem, this is how to fix it.

UPDATE July 11, 2019 Add me to the long list of folks with NO SOLUTION for freezer not cooling. I actually purchased this model on Jun 14, 2014. Freezer started to fail on July 1, 2019, literally two days after my Lowes 5 year extended warrantee expired on June 29th! Had a Samsung Certified tech come out on July 5th and tell me the problem was the compressor which was working overtime and pulling excessive amps. I took that initial diagnosis and called Samsung Customer Service. They said warrantee expired; I said NOT for the compressor which has 10 years for the part. They were to come out on July 11th to again confirm diagnosis with their own warrantee tech. But, by July 10, 2019, the freezer was at 61 degrees F and the refrigerator was at 34 degrees F. I instead called my original tech and told him that the compressor was no longer working hard to cool the refrigerator and not working at all to cool the freezer. He said that it is likely that the Freon in the coils to the freezer were clogged. And the reason the fridge was still cold is that the separate coil line to the fridge was not clogged. He said it is not likely to be fixed. Would require removing the entire coil line in the freezer section for replacement. You see there is a valve the switches between the freezer and refrigerator coils and sends Freon flowing alternating between the two. Now that the entire freezer line is clogged the switch seems to be selected only for the refrigerator. Only solution is to buy another refrigerator. I canceled the Samsung Service call with this new diagnosis. BTW, I lost about $100 in food, but was smart enough to purchase a small 5 cubic ft. freezer to save the rest. That will hold me over until a brand new fridge is delivered. I’d like to say I’m not going to buy a Samsung, but if you search on “freezer not cooling” you’ll find that all brands may have this problem….and most with NO SOLUTION.July 3, 2019 post. Bought the Samsung model RF323TEDBSR refrigerator with French doors and bottom freezer drawer in June 2017. Freezer drawer is now failing evidenced by top layer of food thawed. Set the temp to -8 degrees F and no change. Ive called for repair at my expense because Lowe’s Service Advantage expired only two weeks ago (guess I should have renewed for $600). I now hope not to become one of the hundreds of reviewers here that could not get the freezer repaired even after replacing compressor, computer panel, and sensors. If the coils have failed, then Im toast. Wont know until $90 diagnosis this Friday. Before the repair person shows I plan to pull the back panel, remove power for few minutes, clean the coils and sensor area to see if that fixes the problem. But, I doubt it based on previous posts here.

After we bought it, we had to defrost every 4 months. Ice builds up on behind the refrigerator part. We had to take the cover off and de-ice. It made loud noises, smelled like chemical (like gas) every time you open the door. The tech said to put baking soda in it for 48 hours. Please, Im not stupid. We ordered a new fan motor for it off eBay for $40.00 and a new water filter for $35. Now, we wont need it because we will probably go buy a new one. Samsung is junk. Dont buy one! I couldnt believe all the bad reviews. I wish I had seen this first. The fridge should last 15-20 years. Our other cheapies were better than this $2,000.00 unit!