We purchased a Samsung glass top stove. Yesterday, as a saucepan simmered on the front, left burner the glass over the right rear burner exploded. I had purchased an extended warranty at the time of purchase, so I contacted HH Gregg. The service people came but could not say why the glass broke, so they ordered a new glass top. Since they found nothing wrong with the stove, is it going to happen again. It was fortunate - no one was injured.

This is the worst dishwasher I have ever owned. Black mold looking spots are in my dishes. Samsung sent out a new part and that did not work. Four Service calls since new, and still black spots. I have to wash my dishes by hand. Best Buy said Samsung would not replace. It was expensive and is now 2 years old.

Samsung has served me well. I have had no repairs or maintenance problems. Ice makers seem to be most often a problem in most refrigerators, and mine has worked with no problem that required service.

Again like many of you who have Samsung french door bottom freezers, mine is now 2 year old and my freezer door will not shut properly because of the accumulation of ice in the bottom floor of freezer. So now in the fall and winter every several months I have to take out the top tray of the freezer and crack the ice behind it, wait till it falls on the floor and then clean it up, then the drawer will close. I have done everything they have told me to try and resolve this problem. Now I guess the next step is to call a repair facility to correct a design flaw of Samsung. I wonder if there is a class action lawsuit out there against Samsung. I would like to get in on it! I have already told many people not to purchase Samsung.

My Samsung dishwasher model DMT300RFW failed six months out of warranty, but used less than 20 times (it was at a second home). Repair cost was just over 1/2 the purchase price.Failed part was the drain pump, DD31-00005A. Failure mode was that the impeller shaft O ring had expanded from the drain water, preventing the shaft from turning freely. (The housing O ring had also expanded.) The O rings were not made with an appropriate material. In summary, the failure of a 10-cent part killed the dishwasher.Next, an attempt was made to report these findings to Samsung through their 800 number. Though my message was taken, there appeared to be a stone wall in terms of getting anyone to do anything. If this happens again, and it likely will, I may buy space in the Wall Street Journal and see if they care.What did I expect, at least that someone would make sure that my findings got to the right people. I guess it would be naive to expect anything else.

There is a class action lawsuit against Samsung. All their refrigerators have a problem with freezing up. It is very dangerous for your kids or the elderly because the fridge will run about 40-50 degrees but will say 38 on the temp. So your food could be going bad and you wouldnt know. Im surprised that no one has gotten sick and/or died and taken them to court for the culpability. They clearly know that they have a design flaw. If you look up Samsung refrigerator problems, you will find thousands and thousands of reports. It is a worldwide design flaw. I am surprised that they are not providing a fix to customers. They wanted $200 to fix it. They are a bunch of dishonest crooks. I wont buy another Samsung product in my lifetime.

I bought a refrigerator, range, dishwasher, and microwave; and both the dishwasher and microwave have broken down one month after the warranty expired. To make matters worse, the computer/touch pads make it nearly impossible for anyone other than a Samsung repair specialist to do anything. Even worse, when I contacted Samsung for online help on an error code I was getting on my microwave (SE), I was told to unplug the appliance and plug it back in. Well, in the words of Homer Simpson, duh. Thanks so much Samsung for nothing.

The stove is difficult to use... Difficult and complicated selection panel which is hard on the hands and has to be pushed 2 to 3 times for make selection. Difficult to figure out model number which is in a stupid location. OVEN WARMER. My advice is DO NOT BUY A SAMSUNG APPLIANCE. Service is terrible and the people do not listen or speak proper English when supporting English Canadian Customers...and yet the company charges top dollar for this premium stove that I would not even pay $5 dollars for. Not worth the money.

Im not very happy with my purchase. I bought this fridge one week ago on Sunday & the last 2 nights it leaked water all over the floor & made a mess. I dont feel as if it gets cold enough inside either. Drinks are not cold enough. Im beginning to think I made a HUGE mistake by purchasing a Samsung fridge from Lowes.

Got fed up with having to take the back panel off the freezer to de-ice the fan and eventually all the coils. It got to the point where we were having to do this every couple months with a fridge that was less than 5 years old. Had issues with a TV, that ended up getting replaced by the store - NOT Samsung. Now getting an --SE-- error on the over the range microwave (manufactured Feb 2010). Unfortunately the house we bought exactly 1 year ago has all Samsung appliances that were manufactured in 2010. Of course our home warranty just expired - wondering how long before well have to replace every single appliance in the kitchen. Guessing in will likely be in the next year. Their products are cheaply made and not made to last. Silly me, thinking appliances should last more than 5 years... Will NEVER buy another Samsung! EVER!!

Purchased a Samsung Microwave from Lowes in December and by May it started acting up not coming on or it will work for a 2 weeks and stop again. Now here it is a month later and this time its no longer working. I called their service center to have it repaired and they have canceled 3 times. Its been 9 days that I have been without my microwave. Now they scheduled it again for Friday... 3 more days later. I will never again in life purchase anything from Lowes. And anyone out there reading this l would advise you to do the same.

We purchased the Samsung Fridge model # RF28HMEDBSR/AA less than six months ago. We’ve had this fridge previously at our last home and I was skeptical to buy again because the fridge started having rust spots on the freezer door (true stainless steel shouldn’t rust). So the company falsely advertised their fridge to be true stainless, which as a consumer, once a business makes false claims, you’d typically not want to purchase the item again. However, my husband really wanted this fridge so I gave in. Fast forward to roughly six months after we got the new fridge, the door with the water/ice dispenser was left open, not fully but cracked like it wasn’t completely closed while we were at work. Complete accident but when I got home that night, the ice door flap on the fridge door was continuously opening and closing and the front display was almost completely dim. Following what you would think is right, I contacted their technical support department and got in queue for a callback (est wait was 1hr 15 min). Received call back and by this time, my husband was home and able to go through all the troubleshooting ideas the tech threw at him. Still not fixed, so they put in a request to have a tech from Dish Home Services come to fix it. This was on a Monday, the tech couldn’t get out here until Friday. So we’ve had a half working fridge, only to be told on Friday that the Samsung tech ordered the wrong part and they’d have to put in a new order and send someone out again. I was annoyed at this point as it was a holiday weekend, and was being told it’d be over a week before they’d be able to come back out. (Uh no.) Anyone whos had issues with a new fridge knows that you can’t just sit around and wait. Your food doesn’t stay cold and using coolers only does so much. I’d been in touch with a supervisor at Samsung (Antony ID **), who told me they wouldn’t replace my fridge because they had to exhaust all options to fix it (meaning we’d have to keep taking time off work to be home for these techs, even though they say they don’t expect you too, when you have a broken fridge, you have to too). Dish Home Services don’t apparently do late afternoon/early evening calls and were not seeming to think working us in was essential. My husband had been working with a Katie at Dish who said she’d call him back that same Friday they were out to confirm our appointment. She never did and we had to call back on Monday to figure out what was going on. I kept getting the response that “were waiting on the part”, but in this day and age of tracking numbers, expedited shipping, etc. they could have known when they would have the part and confirm a date to come back. I finally got a supervisor with Dish (she said her name was Demetrius) and she said she could see the tech would have the part by tomorrow (Tuesday), and she’d email the local dispatcher to get us on the books. When I asked for the local phone number to call them myself, she said she couldn’t give it out. So long story short, if you don’t want a headache of dealing with a crap customer service department, or the possibility of a brand new appliance breaking, I’d stay clear of this company because they clearly don’t care to stand behind their products but hide behind poor policies and use horrible contract service companies to repair their own products. Save yourself the headache and buy another brand.

I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they wont even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.

We have had our french door refrigerator serviced 3 times and need service again. First time was the ice maker. They have to replace the whole unit. Then the computer board went, not once but twice. Now the top half is not staying cool. For the price we had paid, this should not have happened in only 5 years. The repair cost so far has been over $1,000.00. If there is a class action against Samsung, I would love to know. I would love to get my repair cost and the cost of the unit reimbursed.

We purchased Samsung appliances for our kitchen. I would suggest sticking to their electronics instead of appliances. I have had issues with all of my appliances but the worst is the refrigerator icemaker. The icemaker freezes and stops making ice. I also have water leaking into my refrigerator. This is so frustrating and should not happen. This is a manufactures defect! I should’ve never purchased Samsung!

Our new apartment has a half-wall between the kitchen and living room. We wanted a quiet dishwasher. The salesperson at Best Buy said the Samsung was the quietest on the market, so we bought one. It stunk when we opened it, but thought that it simply had to be used and the stink would disappear. Boy were we wrong. It is now 8 months later, after trying different detergents such as Finish gel and tablets (which we have had good success with in our old dishwasher), vinegar, etc. and the rotten fish stink is still just as strong as day 1. I dont know if the dishwasher is quiet because of built-in soundproofing or just that we cant get close enough to it due to stink to hear it. NOT happy.

Samsung RF28HMEDBSR/AA - This has been the worst purchase I have ever made. Noisy refrigerator. It hums all day and night.

I have had a Samsung range on order for 2 months. I ordered it through a local distributor who cannot get delivery info from Samsung. I have called numerous times myself without any success. Horrible!

I bought this refrigerator two years ago. Paid almost 4000 for it and its been trouble ever since. First they cant seem to get ice maker to work right so I had to manually defrost monthly. Now for the big issue, this is a dual zone model meaning it has two compressors one for each zone, well the top zone compressor went out. Service man came, ran diagnostics. Sure enough compressor quit. Samsung now says this is a non repairable item. So at this point the fridge is junk. Samsung says they will buy it back but have been dragging their feet on how much they will give me or when this will happen since November 16. They are still seller my the dual zones and not disclosing that if compressor goes out its a throw away. I will never buy Samsung anything again.

Bought a Samsung rs277 side by side from Lowes approx 5 years ago. Was a scratch and dent floor model at Lowes and was a very good discount. Ice maker problems started within first year. It makes ice but wont dump it into tray unless you press button on ice maker. So far havent had much luck finding out online what I can do to fix this. For awhile it would make ice then quit until you pushed button then would make ice again for a few days then have to press button again. After 4 years it now will only dump ice if you press button. At almost 5 yrs old fan inside fridge got loud. Found some info for different model Samsung online about this problem being from ice build up. Although the info I found online was for a similar type side by side Samsung my model rs277 did not come apart the same way. Keep in mind these are supposed to be frost free units. You need to take all the shelves and drawers out and loosen back panel.Used hair dryer to defrost a bunch of ice on cooling coil. The ice had built up to the point where it was interfering with fan and blocking drain hole. So besides the noise there was water occasionally leaking out the front. Defrosting took care of noise and water leak but it will be back since the thing should not have needed to be defrosted. There is some type of sensor that tells the brain when to defrost and a heating element to defrost. Not sure which is bad. If someone knows how to test the sensor or how to fix the ice maker so it will dump ice please email me at **.I had an Amana side by side for well over ten years. I ordered it without an ice maker so that never broke. Some of the plastic parts inside the fridge did not hold up so well and the door gaskets were coming apart but in over ten years I never had to tear it apart to fix something. Until I got the Samsung I was not so happy with the Amana because of the cheesy plastic parts. The Samsung has made me wish I had the Amana back. It was still working when I got rid of it and was over 10. Not happy with samsung.

We bought all new Samsung appliances and loved the look. Well the refrigerator-Ice maker has been nothing but a big problem shortly after purchased. Freezes up and no ice!!! Not sure after reading all these reviews, why there hasn’t been a RECALL ON THE ICE MAKER!!! Model-RF28K9070SG. Reviews are all over and sooooo mad I did not look at before we purchased this thing!!!

Two years ago, we bought a Samsung refrigerator and it has been nothing but a money pit. We bought this from Lowes and it is no secret that this product is a piece of junk. Why would they keep selling them? The thermostat went out 31/2 months ago for a price of $300 and another service call a month before that for a price of $100. Well, the thermostat is out again and Samsung said that the thermostat has only a three-month warranty. The only positive thing I can say is that the set up manual tells you what to do so you can throw it away. I am going to cut my losses and buy a new one. Does Samsung made it or has anything to do with it? I have had my last Samsung product in my house.

Known Defect with ice maker that broke in the first year. It was challenging to get Samsung to fix it and there are still problems after the fix. I have mold inside the fridge and inconsistent temperatures.

We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.

They have a known defect in their refrigerators and Ice makers and refuse to recall them. They’ve cost people time, money, home repairs, food poisoning, etc. When you call they act like they’ve never heard of it even though repair companies have received service bulletins from Samsung. That means they know there is a big big problem but won’t change the product to prevent it.

Going on a month without a working ice maker. TWO service calls because it had ice build up (4 times total but 2 that we handled) and they admitted that this model had faulty units. They said they would give us $ to purchase a new fridge but it would end up costing us about $800 out of pocket because we bundled the whole kitchen and got an amazing deal/interest. Now, I have bagged ice taking up freezer space and they arent returning calls. I tried to write a review on Amazon but I guess they are having too many complaints and it wouldnt post. I will NEVER get Samsung again, but our entire kitchen is Samsung and less than a year old. Were stuck :/

I made a terrible mistake buying Samsung appliances after my house burn down. They look cool. But there is something wrong with them all the time, the refrigerator icemaker leak water all over my new tile and wood floor one night. Been dealing with Samsung customer service and EXECUTIVE CUSTOMER SERVICE, what a joke, since May. How can those people sleep at night. They stop making the part for my two year old ref. (DA62-03148A). I was one of Samsung biggest supporters. WHAT A TERRIBLE MISTAKE I MADE BUYING SAMSUNG APPLIANCES.

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

Purchased a Samsung French Door refrigerator from Lowes in 2012. The ice maker stopped working and since we had an extended warranty for two additional years, they sent out a technician. The technician removed the old ice maker and ordered a new one. When the new one came in, the technician shoved, pushed, and tried to force the replacement in place and after 30 minutes, decided it was not the right one so he was to order yet another one. The compressor died the next day and the technician stated that it was an issue that we had to deal with Lowe’s for. Of course, we really had to deal with Samsung. We jumped though all the hurdles and did not get full replacement value so we ordered an LG instead.

There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):1. There is a design flaw in the upper ice dispenser. When you select cubed ice, the dispenser crushes about 1/3 to 1/2 of the ice cubes. The problem lies in the design of the module. The opening to the ice chute is just too small and/or too close to the crusher mechanism which is just above the ice chute. The auger feeds more ice per given amount of time (seconds) than can fall through the hole to the chute before building up a pile at the hole. As this pile of ice builds up, it eventually begins to feed into the crusher mechanism. This results in about one third to one half of the cubes being crushed. Samsung technical support asked us to empty and reset the ice module but it made no difference. Finally my wife called them and had to escalate to the upper tier of support and they sent a second module but we found no difference in performance.2. The second problem is with the overall quality of the refrigerator. The hinge/pins for the drawer lids broke within the first couple months of ownership. These are little plastic pins, which are about 1/2 the diameter of a pencil, that allow the clear plastic lid to swing open upward when you pull the crisper or meat/cheese drawers out. I fixed them by drilling them out and inserting a wooden dowel rod and securing them with some industrial strength glue. Theyve held for almost a year now like that.3. Finally, the silver finish is flaking off the control/menu panel. This is a cosmetic flaw I understand but for a 1 year old product this is absolutely unacceptable. Samsung refused to do anything for us on this and my wife was adamant that there should be some replacement part shipped but they refused.Overall we are finding out that the refrigerator is just poor quality. We purchased the refrigerator because it had all the features we wanted. The second ice maker in the lower freezer drawer was a big reason we bought it. Now we have to open that drawer and dig out the ice cubes for our drinks if we dont want crushed ice which is all we can get from the front dispenser.I also wanted to make a comment about the water filter. The Aqua Fresh filters that are rated to be a match for the Samsung model HAF-CIN are of poor quality. I had a 3-pack of filters and the first filter worked without any issues for many months. Then the indicator light came on telling me it was time to replace the filter. The second and 3 filters from that pack leaked water into the drawer just below the filter. I ultimately had to replace them with the Samsung filter. This is not a Samsung complaint, but rather for information so others know my experience with the off-brand filters.

Poor design on my Samsung gas range. The rubber gaskets on the cast iron grates melt. Its a horrible design flaw. Samsung knows this, but wont stand by their product. They told me it is not covered under warranty. Thats BS if you asked me. They are knowingly selling a faulty product and then not claiming any responsibility. Do not buy a Samsung Gas range.

Samsung Microwave MR 5491G - We came back to our travel trailer after doing errands & shopping to find that the microwave had turned itself on. We had stored a bag of popcorn and chips in it and they caught fire filled the camper with smoke and melted the door window. We were very lucky we didnt lose the camper.

Approx. 4 yrs ago purchased a Samsung French door fridge. Recently the mullion bar became inoperable. After reviewing possible remedies IT became obvious that a new mullion bar had to be purchased. After purchase was made at a cost of $117.74 I tore the replaced bar apart and discovered the culprit to be a spring in the lower part of the bar. This spring could be made for no more than 50 cents at any reasonably priced manufacturer. I assume that the bar is also made by the Samsung corporation so it would be to their financial benefit to develop this spring as cheaply made as it is, so that additional financial gain could be made by their sale of this bar. My advice to any, who are considering purchasing this refrigerator is BUYER BEWARE.

The refrigerator is not cooling and is reading 55 degrees. We have ice forming on the back wall of the fridge plus it looks like it is swelling. Now there looks to be mold on the rubber seal. We have called them and they came out & said it would cost 300.00 to fix... This fridge is only 2 yrs old & @ 1800.00, they should cover it. There are only the 2 of us using this thing. If a family of 4 would have bought it - would have only lasted a yr. Very, very bad product!!!

RF28HFEDBSR/AA: The ice maker worked good for about a year. After a year ice maker freezes up and ice cubes clogs up. This happens at least once a month. Then it takes 3/4 days to unclog. We had new ice maker put in but it didnt help. Its a beautiful refrigerator - too bad it doesnt have a good ice maker. There needs to be a recall.

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

I bought the refrigerator almost 2 years ago and about 6 months ago this problem started. Doing research and talked with a repair guy to see what the problem is, I took it apart on the inside and found frozen ice plugging the hole. Put hot water and melted the ice. I have done this twice and thought I fixed it, but the water continues to return. I have never bought this kind of fridge before. It looks nice but not a good appliance. The water continues to collect in crisper drawer and underneath.

Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.

I purchased a fridge about 2 years ago and when the handle broke, the parts department advised me that the piece was discontinued and that nothing could be done to replace this. In sum, have a fridge for which I cant use the handle to open the freezer drawer. Lovely. The lifespan of their products is under 5 years. Amazing. Then 3 months ago, my husband purchases a dishwasher and guess what it works for a whole 2 days then breaks down. 3 months later, still washing dishes by hand and countless service visits with the incorrect parts ordered and still waiting. Called the executive department directly at Samsung just to learn that nothing can be done and basically I need to wait to hopefully receive the correct part and eventually be able to use my dishwasher. The worst service ever. DO NOT BUY ANYTHING SAMSUNG. It will eventual break down within 5 yrs or less of normal usage.

Defective refrigerator model RF267AEBP - Before I bought my Samsung 3 years ago, I researched the product and could not find any negative comments. Now my Twin Cooling system (that they advertise as something great) freezes the air vents in the refrigerator, causing the fan to stop working. Samsung customer service is a crappy as their refrigerators. I will never never ever buy anything made by this company again.

I have a Samsung oven Model ne9k3310ss with so called self cleaning steam option. It Sucks. I am 64 years old havent had to scrub an oven with SOS pads for years. Cooked a turkey. Will not come clean. Purchased this stove Sept 2016 from Lowes. It was 2 days before my daughters wedding and my previous ovens element burnt up. So no reviews were checked before we bought this one. Lowes sales rep told us good reviews it was in stock could be delivered the next day. Perfect. Used it for the wedding, except for the oven.Stove really wasnt used for the first 30 days so was past the customer satisfaction period. Oven would not hold temp, tech was here 3 times, replaced parts. Wanted so bad to just return it but no. I hate this stove and I have had many stoves over the years. The glass top is almost impossible to keep clean. Bought the daily cleaner, waste of money, need to use the heavy duty cleaner to clean it. Would not recommend this stove. I will be getting rid of it.

4 1/2 weeks ago I called Samsung customer service because my refrigerator had stopped working. It leaked water all over my floors. In the morning when we noticed my new kitchen cabinets had been damaged from the water. However, I did not even bring that issue up. All I wanted was my 3 year old appliance fixed since it was still under warranty. I was promised $100.00 to cover the cost of lost food items, still has yet to arrive. After two weeks I asked to speak to a supervisor and he offered $150 for a mini fridge that will fit cold cut meats, cheese, drinks/water and a gallon of milk. They have told me that the part has been ordered but that is all I really get. NO ONE has fixed the real issue!!! We were eating out 3 times a day because I could not hold any food. We are a family of 6 (4 children under 7 years of age) and my husband has kidney disease, so he is not suppose to eat junk!!! DO NOT BUY SAMSUNG!!! THEY DO NOT TAKE CARE OF THEIR CUSTOMERS. I recommend Whirlpool. They helped me out with so much with my previous appliances.

On Feb 12th 2020, I had a new Samsung Microwave, Model # ME19R7041FS delivered and installed over my range. On May 11th, the microwave turned itself on. By the time I heard the fan running the oven was so hot I could not touch it. None of the controls worked to shut it off so I was forced to unplug it. The Microwave was hot both inside and the outside as well was so hot it not touchable. Fortunately I was home at the time of this incident and was able to unplug it. I cant imagine what might have happened if I had not been at home. I feel that a fire would easily have been the next step. I called Samsung and they said they would not replace the microwave that their technicians would be capable to fixing it. It is now supposedly fixed, however, I am not confident enough to leave it plugged in when I am not here. I unplug it when I am leaving the house. I feel Samsung should have replaced this unit as it was only 3 months old when it malfunctioned. I am seriously considering buying another brand microwave and replacing the Samsung one so that I feel safe.

We are using Samsung refrigerator since 12 years, we have faced no problem with it, but one thing I want to say - technician from company is layman or untrained. They have to see to it. Else refrigerator performance is good. Cooling is good.

Had the Samsung microwave for three years and this is the second time it quit working. First time the plastic latch broke on the door (fixed it with a paper clip attachment inside the door) till the parts came. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

Purchased Samsung model RF263AEBP french door less than 2 yrs back of refrigerator inside where fan is froze. Had repairman come out and he put some type of foil on it and the fan started working again, cost 200.00. Now 3/29/16 it started again. Wonder how much it will be this time. I would not recommend Samsung to anyone!!!

Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.

I purchased a Samsung stove from Lowes and also purchase the extended warranty. One day the stove top glass made a pop sound and cracked open. I called the company for repair and they sent a technician over. The technician called the repair company and they decided, dont know based on what, that it is a functional and physical problem and therefore they would not repair it. I have had this stove for 4 years and have been using it according to guidelines. As I explained to the service company personnel Abigael as well as Lowes repair person Keaton, no physical damage was done to the stove glass top; however they still refused to do the repair. I have had GE glass stove top and I have family members and friends that have either Electrolux or kenmore and that does not just happened. This glass top obviously is defective and the company does not want to own up to it.

Weve had our Samsung microwave for almost 3 years and we dont usually use it as wed rather use gas to cook or heat food than use the microwave. So far, its okay and its working for its function although the self-cleaning feature does not work well. The manual that comes along with it says the self-cleaning feature can help eliminate the odor but it doesnt seem to be working. We have to use conventional methods like using baking soda to eliminate odor trapped in the microwave... I wont really recommend Samsung microwaves if you have other and better choices.

Mine continually froze and had to be thawed and the repair cost was over $500 with only a 30 day warranty. The picture with water is the amount I regularly removed under the deli tray. The temp pictures show the temp the fridge said and the actual temp. Lots of ruined food. I suggest you google class action lawsuits and check the FB page on Samsung refrigerators. They do not stand behind their products. I will never purchase another Samsung of any kind.

As the previous 150 purchasers of the OTC Samsung SMH9187SW Microwave, I purchased mine 12/2011, and it has stopped working 2/2013. Since it is out of warranty, I didnt even bother to contact Samsung because Ive had mine for 26 months and knew that if I wanted a Samsung certified repair person, it would cost more than the original price. I live in the San Francisco Bay area so I found a repairman with 135 5 STAR reviews. I told him my problem and he said he stopped working on microwaves because it was cheaper for customers to replace them. He also said he did not know of anyone that he could honestly recommend. So I found this site and followed the advice of the few people that were able to get theirs up and running. Unfortunately, none of the suggestions helped; I tried unplugging the unit, pushing clear and start simultaneously and finally unplugging and resetting the blue and white plugs on the control panel.I had thought of buying a different microwave except for the fact there is not one single microwave under $1,000 with a customer rating above 2 stars. Even the Best Buy rated microwaves in Consumer Reports, Epinions, Amazon, etc. didnt receive positive reviews from the actual consumers. So now I am going to order the control panel (not from Samsung directly) and install it myself. I dont see any other option since I dont want the expense of another microwave plus installation and then worry that another problem will occur no matter what brand I buy. My 1st OTC microwave lasted 20 years, the 2nd for 10 years and now 2 years! I most definitely would like to be involved in a class action suit. One interesting side note: Consumer Reports still list Samsung in the top 4. From now on, Im going to the actual user reviews listed at the bottom of the rating page!

I bought a Refrigerator from Bismi, a leading dealer in Kochi for Samsung Products on Feb 20 2014. Attached the bill copy. Unfortunately, the product stops working just after the warranty period over. I contacted customer care, they took the fridge to their service center. After that, there is no information regarding the product. I had contacted the guy who took the fridge several time but I did not get any updates. So I used the chat facility and report the problem, after that I got a call from the CC and said that it is the problem with the freezer component and will take another 7 days to get the part. After raising the same complaint through this email portal, I got a call from the Samsung Head office and the person assures me that technical difficulty of availing the part for replacement and he told me he will update the status eventually and resolve as early as possible.Also he assures a standby refrigerator if he failed to deliver the product before 1st May 2015. But still after the call I did not get any information or updates from Samsung side. It is difficult to manage city life without refrigerator. Moreover I had a 18 month old kid and no one is in my home to get the daily eatables from the market as we are working daily for more than 10 hours. Please let me know whether I had to go for a new one or how long I had to wait for the product to get back. This is the letter I had sent to Samsung authorities, CEO, etc but no use. Today I got back my Fridge with a bill of Rs 3800/- INR.

$2900 Samsung french door refrigerator. Ice maker failed a little over a year after we bought it. I would have to remove the ice bin and use a blow dryer to melt ice buildup internally in the back of the freezer for about an hour each month to get the ice maker to make ice. Customer service was no help. Technician said it would cost $500 to fix. Refrigerator stopped cooling after two and one-half years. It would cost nearly $1000 to repair. Replaced it and will never buy another Samsung product.

I have had a problem with water building up in my crisper drawers and on the floor of the refrigerator. I also had a build-up of 1” ice on the floor of the freezer. I have talked to other Samsung refrigerator owners and they have had similar issues.

Terrible, terrible. We purchased this but we didnt install or use it for 12 months. From the initial washing it didnt drain - left nasty water in the bottom of the tub. (Called Lowes/Samsung but we missed the grace period by 2 days.) Had a repairman out twice but he cant fix it. Now Im finding that based on this terrible specimen, do not buy any Samsung dishwasher.

Bought Samsung refrigerator, RF18FENBSR in July 2017. Freezer door broke on one aside, called Samsung (warrantied till Aug 2017). They sent out Williston Repair Group rep who wanted to charge me $110.00. I declined, told him to leave. Called Samsung, they verified it was still covered and redid work order. After a few days, I called Williston back and was told they would not send anyone out because I had slammed door on their rep and was rude. Besides, door handles were exterior damage. Called Samsung back, was told that they would call them and straighten this out. They called me back and said that since the handle was EXTERIOR and subject to damage, it is not covered. If I could give them NO STARS, I would. Naturally, I will NEVER buy any Samsung product again, as I feel they cannot be trusted to stand behind their products. You have to be crazy to buy ANYTHING Samsung.

Just too angry to write right now. I will edit it later. Ice maker is totally junk. The freezer ices over constantly and I have to empty it into a cooler while I remove all the parts of the freezer to scrape and clean them. The slides freeze up as well and it is hard to open. Shortly after that the weatherstripping between the French doors started to tear and so did a part of the gasket on the top of the freezer drawer. I was cleaning the right pull out clear plastic drawer and to get to the spot where things collect, I pressed gently and the whole front broke and fell off ($75 to buy a new one). From the start the customer service has been terrible. At first they had no record of me buying it, and after I scanned and took a picture of it with my phone and sent them in they either said they could not read it or never got it. This went on so long it was passed its warranty. I have never been treated so badly from a company I paid a lot of money to for a fridge and got ZIP! I went through a similar situation with my new Samsung washer that was recalled and I could not get the same replacement so I had to get a smaller size and I was told the soap drawer would have the updated roller bearings and it does not. No response from Samsung or Best Buy for that matter. Never buy a Samsung appliance again!

We have continually had issues with this product! The ice makers went out within a month. It has been replaced twice. Still gives problems. It freezes up. We have put just about the same money in it as the purchase price. We wanted a big nice refrigerator but got a big problem!!!

Ive only had my Samsung dishwasher a month and I am in love. Im so glad I chose Samsung! Its so quiet that I can actually run it while I still have company without being disturbed. It cleans wonderfully and my contents are actually dry at the end of the cycle.

The Samsung stove has a lot of temperature controls for different cooking. The convection oven performance is great, food comes out perfectly, and evenly, browned. There is a griddle which grills, also great for pancakes, bacon, eggs. Large enough to hold all at the same time. Yes I love my Samsung range.

I bought a $1,300 Samsung side-by-side refrigerator from Conns. I had it 6 months, it quit making ice and sounds like an airplane is about to take off! I have had the ice maker and the entire back of the ice maker replaced 3 times in 2 years. My warranty ran out, now Im stuck with this $1,300 piece of crap. Conns told me to call Samsung, well thats a laugh. They tell me to call Conns because when they shipped it out, it was perfect. Conns says they arent to blame. Well I guess Im to blame for buying this beautiful refrigerator that on the inside is a piece of crap. Now Im stuck with a 2-year old refrigerator that doesnt make ice and sound like an airplane in my kitchen. Thanks Samsung for your crappy service.

I purchased of course the expensive model DMR Samsung dishwasher. Within months, this thing was not working properly so of course my husband tried to fix it himself by cleaning it out really good, thinking the kids had just got food stuck at the bottom or something. No, not at all. This dishwasher just didnt work. Well, I call Lowes well to my surprise since I had purchased the item 07/2008 but the item was not picked up from the store until 11/2008. Since my purchase date was July, my one year warranty was already up by the time I called. I refused to call Samsung and have them come out because when I did inquire I was told it would be 65 bucks just to come out and tell me whats wrong with it. So now 3 years late, still no new dishwasher. I just have a piece of stationary sitting in my house being decoration to go with the rest of my kitchen. Thanks Samsung for such a good product and taking my 900 dollars.

Purchased Samsung FTQ307 in 2012, extended warranty. After 3 years of wonderful use it burns out the inverter and power control board. Contacted Lowes for warranty and they stipulate its out of warranty. I make the purchase to replace burned out cards. It worked for 4 days and burns out in the same fashion. Contacted Lowes again to verify warranty information and then it was under warranty when it originally broke but is not anymore. Contacted Samsung. The glass-top and internals under the glass-top are cover under a 5 year parts warranty. They honored said warranty and added in the labor too since it originally failed under the extended warranty. Technician came out to repair but did not have all the parts. They were on back order. Samsung placed paperwork in to reimburse cost of parts that I installed and began the process of doing a buy back. A few days later Samsung said they never said they were going to reimburse parts cost and that they were would never offer a buy back. Repair guy came out and repaired the stove. 2 hours later it burned out again. Samsung and the repair company have a 30 day labor and 60 day parts warranty. Samsung has now voided all warranty to everything. All my major appliances are Samsung. I will be selling them all with a different company and will not ever own a Samsung device again. In the whole process of dealing with Samsung, they would say and/or offer one thing and the next day take it back or say it never happened. And with the actual repair company Samsung stated that the technician said it was because it was repaired by my hand that I caused the issue, when in fact they did not say that.

$800 Samsung dishwasher leaked within the first few months. Tech never could fully resolve the issue. We purchased the nearly $200 extended warranty because we knew it was junk. 14 months in LE code and leaking again. Call Samsung warranty dept. and they send it out for repairs. Repair company calls to verify that we know its out of warranty. We so know, its extended. They say that they dont do extended warranty work. Call Samsung back and they so, Oh, you have to call this number for extended warranty claims. I say, That is the very number I called and go you. They transfer me and I give them all of the data again (model number, warranty number, etc.) This person says, Oh, you need extended warranty and proceeds to give me the number I first called.I called the number that apparently sends you to a bunch of sadists claiming to be Samsung and give them the whole spiel again. They ask for all of the data again and then to my horror tell me to call the same number I used to call them again. Finally after much pleading they say they made an appointment with a service company. One day later service company calls to verify that this is a non-warranty service call. Very nice lady at service company says that this literally happens all day with Samsung and that shes very sorry, but doubts they will ever send over the proper reference number for it to be covered under its extended warranty.I call Samsung again and explain the situation and I swear on the entire universe they tell me once again that I must call the very number I just called to be currently speaking to them. They then give me the standard warranty number that they had given me previously and was then told by them to call the number I had just used once again. I finally get a supervisor and beg them just to admit that they are going to scam me until Ive gone crazy and to please, as another human being just admit it so I can move on and just write off the $1000 as a lesson learned.Nope, this physical manifestation of evil known as the Samsung CSR Supervisor then proceeds to tell me that they are giving me the Top Secret number that will literally get people jumping on my warranty needs. I believe this is the number Obama would call should his dishwasher quit working. I kid you not, he reads off the exact same 800 number I used to call them all of the times in the past. I had no response as I believe I had a small aneurysm and fell to the floor.I keep the evil little stainless steel monster in the garage for the day that I see Samsung have an event at Lowes or Best Buy with reps in attendance in their bright blue Samsung Polos. I am going to wheel it in and smash its evil, water pumping (although most is pumped out of the bottom of the washer) heart right in front of them.

Nothing but trouble from these appliances and theyre only a year and half old. Ice maker froze up and Went online and saw there is a class action suit. Called Samsung to fix it and after arguing they agreed to fix it for free. Dishwasher doesnt clean very well if you put too many items in it. Stove had to get a new part but thank god it was still under warranty. The appliance repair service Williston in Long Island are extremely rude. Don’t buy Samsung appliances. Stick to tvs.

After 13 months and 1 month after the warranty expired. I called Samsung Appliances and reported that I had a software glitch. After the unit finishes a cooking cycle the LED Panel clears itself out, wipes out the memory settings including the clock and takes 5 to 10 retries to reset it. I purchased this at Sears along with other Samsung products including a top of the line SS side by side Fridge etc. This microwave is a top of the line over the stove SS model #ME21F707MJT/AC manufactured date March 2016. Samsung position is too bad. Out of warranty you pay for our bad software design and motherboard. They will not confirm if this is an isolated or general issue with this machine. Stay away from Samsung. They dont care. From this day forward I will never purchase another Samsung Appliance including the Galaxy Phone. My S7 which is ready to be replaced, also my pending purchase of a 4K OHLED large panel TV will not include Samsung. Going back to SONY. They are a bunch of ** and Issac the telephone rep apologized for my problems but that is all he can do. Youre on your own. I strongly stay away from Samsung. THEY DONT CARE ABOUT THE CRAP THAT THEY ARE PUTTING ON THE MARKET AND DONT BACK THEIR PRODUCTS UP!

Purchased this microwave from Lowes about 2 years ago. Dont have receipt anymore so dont know exact date... It now gets the -SE- error code and researching online after the fact have learned it to be quite a common problem and a design flaw in Samsung microwaves. Called Samsung to fix this issue and they said they will only replace parts for this error code in older models and not the SMH9027ST models... I ordered the display part and tried to replace myself but cant seem to open the bottom silver piece where this part goes. Will never again purchase Samsung products of any kind... Terrible customer service and products with known issues.

There is a serious engineering flaw in the Samsung Refrigerators. The issue is that the refrigerator will ice up creating a huge ice jam in back of the refrigerator. It starts with water flowing down the back and into the crispers. That water freezes inside of the refrigerator causing a huge ice jam to create behind the back plastic covering inside of the refrigerator. This has been reported to be a widespread issue.All that you need to do is look up Samsung Refrigerator Issue on the internet. There are many individuals trying to provide so-called, remedies. However you cannot fix a poor design and the issue amounts to individuals having to defrost their refrigerator every couple months. Also water builds up inside. The internal temperature fluctuates thus causing food spoilage. Additionally the catch basin underneath will overflow with water causing damage to floors. Samsung appears to turn their back on this issue, even though it is widely reported. The issue starts after about the first or second year of ownership.

I have a Samsung French Door Fridge. DONT PURCHASE ONE!! It is the most frustrating piece of expensive equipment one could own. The ice maker has a mind and a life of its own. It freezes up every two to three days and is totally useless. I am so disappointed with this product and from what I have read above getting help from Samsung is as hopeful as a dog chasing its tail and catching it. You go round and round in circles. I paid almost $2400.00 for it Canadian. I would not recommend this machine to anyone. Stay far, far away from this beastly machine. It is a disaster waiting for a place to happen.

I purchased a Samsung Dishwasher three years ago when doing a kitchen renovation. It has been nothing but a problem! It was serviced three times in the first year! Numerous pieces have broken inside the dishwasher and it does NOT clean my dishes!! The dishes on the top rack come out dirtier than when they are put in! I have given up and after three years am replacing it! NEVER NEVER BUY A SAMSUNG DISHWASHER!!

It leaks, and Samsung is refusing to replace it. Dont believe their warranties, they will try their hardest to get out of actually doing anything. It failed with a LE code and a puddle of water. We called the same day, and the earliest the Samsung-contracted repair tech could come was a week later. Samsung doesnt contract with a real repair company, its something called General Appliance and Insurance Service. The tech showed up with no parts and almost no tools, and in a tiny car that couldnt haul a dishwasher. He pronounced that while he could see evidence of water (dried soap residue), he didnt see any water, so there was nothing he could do. Never mind that we live in a desert and it had been a week since it leaked.We got on the phone with 1-800-Samsung, who transfers you to Executive Service, which is the call center where they tell you jokes before giving you nothing. I told ** that the tech had been unable to find the leak and made no repairs. Given that nothing had been fixed on the unit, I said it would leak again and asked for a replacement unit. ** refused. He said it has to leak three times before they will replace it. The next day, it leaks again. We call it in, and now were waiting for the tech to come out and do nothing again, knowing weve got at least one more round of this circus before I can throw this piece of trash into their truck and get a decent dishwasher.

We paid $1700 for a nice Samsung refrigerator 3 years ago and our ice maker quit working. We call two certified Samsung repairmen who told us it cost $500 to repair and that the Samsung refrigerators have this problem and Samsung wont help with the cost. My advice. Dont buy Samsung.

We bought the Samsung over-the-counter microwave brand new in 2010. It worked very well and looked great. But it hasnt even lasted FIVE YEARS. 6 months ago the door latch broke; we repaired it ourselves with $75+ in parts. A month ago this started happening: when we open the microwave door, the unit turns ON and runs; only way to not cook my hand is to unplug it. Its headed to the recycle bin. There is no excuse for a product this expensive (retail $349 at Lowes) to last less than 5 years. No warranty that long is available. Will not *ever* look at Samsung brand for kitchen appliances again.

I bought this refrigerator at Best Buy. It was a return/open box, so I was a little concerned going in, but I had no idea what I was in for. For the first 3 weeks, it was great. I loved it. It looks GREAT, especially on the inside with the LED lighting, and the icemaker worked well. Noisy, but they all are. After 3 weeks I noticed water would spurt out the back of the dispenser when I got ice or water, then the next day I noticed my ice cream was soft. The temperature controls still said it was -2, but it obviously wasnt. The next day all the ice was melted. After a runaround at Best Buy, I called Samsung. After a hassle there proving Id just bought the thing, they finally sent someone out to look at it from a local repair shop. The repairman groaned when he saw it and said that most of his calls are for Samsung refrigerators, they break down all the time. He ordered said there was a leak in the coolant line and ordered a dye pack, then came back a couple weeks later to install it, then came back a couple weeks later and looked it over again, ordered another part, then came back and said it was fixed. All was good for 2 weeks, then the freezer went out again. Exact same as it had before. He came back out and said he had to order a couple sensors and a new control board for it. Every visit he made it clear that if we were to just return it and get a different fridge. He wouldnt mind at all that hed ordered the parts for nothing. Hint after hint finally sunk in, and we swapped it out for an LG. When the guys delivered the LG and picked up the Samsung, they laughed at the Samsung and said, Yeah, they have a lot of problems. Especially THAT model. You did right getting the LG. Ive since learned this model has been discontinued, no doubt because of its horrific service record.

They refunded the cost of the oven. I had the original receipt.

Overall this Samsung Refrigerator isnt too bad. There could be an improvement in the shelving though. You have to maneuver your items under the shelves due to the metal bars underneath. It makes it frustrating to fit your items into the back. Also the ice machine needs some improvement as well. Sometimes it freezes up and wont make any ice cubes.

I got this in Dec 2013. It kept leaking water from the water dispenser. I called the 1-800 #. They said it was ok for it to do that. By June it stopped making ice. They just told me to reset, so I did. Work for a one month. On 7-2-14 called them again then in 8-26-14, then 2-6-15 then 2-8-15. I have all my reference #. They told me to take back to Best Buy but not until my warranty was expired. Now Im have a fridge that I paid 1,300.00 with ice maker that dont work. What Kind of Company is This? Please help me with my issue!!!! They need to understand that Im a 54 y/o female that lives 98 miles away from Best Buy and not easy to just take a fridge in a Car!!!

Purchased the Samsung French door refrigerator in mid-July 2014 (model #RF217ACRS/XAA) from HOME DEPOT and in mid-November 2014, while still under warranty, it stopped working completely and is currently sitting in my kitchen. I called the Samsung 800-726-7864 number on 11/6 to report the failure and ask for service. The woman I spoke to asked me to describe the problem which was that even though the digital readings at the top said the frig was 38F and the freezer was -2F, the food in the freezer had thawed and all items in the frig were warm. I asked for service and she gave me a transaction number (which I recorded) and said a technician would call within 24 hours. On 11/7 no call came in, so I called the service Center at 800-905-9505. They had no repair order for me and told me to call 800-726-7864, which I did and spoke to Frank, who said he would schedule the service and gave me a confirmation number. On 11/8, no technician called so I called the service number again. Again, I was told by Angel, no service order had been created. I went to the website and began an online chat with Vance ** who gave me more numbers (which I recorded) and referred me back to the 800-726-7864. After the chat they asked me to fill out a survey, which I was so happy to do and related the above travails. I then called the 800-726-7864 number again and got a recording that the line was closed for the weekend. On Sunday, 11/9, Samsung employee called and reviewed the previous transactions. She didnt know why the service had not been scheduled and scheduled it for me for Monday, 11/11 between 1-5 p.m. (ticket # **). To double check, I called the 800-905-9505 number to see if they had the order and they did. Monday morning at 8:33 a.m., I received a message from Jason at the service center canceling the appointment as his technicians were ill and was told to call the 800-905-9505 number and reschedule. The repair is currently schedule for Thursday, 11/12 between 8 a.m.-12 p.m. Well see if they show up and if so, what the repair is likely to be. Based on the reviews of these Samsung products I have read here, I am not optimistic that this product will every operate correctly. I would be very interested in joining with others about actions that can be taken to remedy this complete failure to back their products or provide customer service.

My wife was warming up pizza in the oven and heard several popping/crackling sounds. She looked over at the oven and it was glowing orange from the back panel against the wall and smoking profusely with a burning electrical wire smell. She immediately shut off the oven and put the fire out with a fire extinguisher. This same thing has happened to multiple consumers and should be addressed by Samsung before someone dies. Great potential here to start a house fire and cause loss of life. My wife was lucky and happened to be nearby when this occurred.

My three-year old Samsung freezer is constantly frosting up and has built up ice so badly that the gasket around the freezer drawer is now completely out of whack and the draw doesnt close properly anymore which only makes matters worse. I had a Sears repairman come to the house and he tried. He said he had fixed the problem; well, he didnt. I paid $2,800 for this refrigerator and did not buy extended warranty thinking I would not need it and could not really afford anymore. It cost me $300 to have a serviceman come to the house and its still not fixed.

We replaced all of our appliances with Samsung at the same time, this Fridge is the biggest pile of trash, ice maker never works, the cooling coils in the back freeze up, the compressor rattles, and it make Whooing sounds like an owl. When it had a “warranty” even that was a joke, there was always an excuse as to why it was “normal” or a “fix wasn’t available”. Needless to say, and it’s not like they care about one customer anyway, I would never buy this brand again or any brand associated with it.

Samsung fridge has had a problem. Repaired twice for frosting up to 1 on the back wall in the first 3 years of use. Unfortunately I didnt learn my lesson and purchased a Samsung over the stove Microwave from Costco.ca 9 months ago and now it has what seems to be a common problem of not wanting to shut off when the timer is done. Its great that Costco has such a good return policy and I will be returning it and buying another brand. I will never buy another Samsung product again! My Maytag Nautilus washer and dryer are 14 years old with not one problem and a lot of the time used by 2 families. When buying appliances again Ill check to make sure that theyre Made in the USA.

The first time I used the self cleaning choice on my oven it burned out the thermometer and possibly the fan and we cannot open the oven door. It is just over a year old and very seldom have we used the oven.

I have owned model SMH917W microwave since 2010. It was repaired under warranty 3 years ago and today it failed giving me an 5E or SE Error code which an Internet search told me was the code for a failed membrane keypad.. After watching a YouTube video, I removed three screws and was able to unplug the leads to the keypad then reinstall the leads and it works fine. Next time, I will buy GE.

I bought a Samsung Refrigerator, dishwasher, microwave and stove 3 years ago. After a couple of months the Motherboard on my Microwave went, fortunately it was under warranty. Starting from within a few weeks I had problems with my refrigerator and had it repaired under the one year warranty. I had purchased a 5 year warranty and every year I have had the same problem, fan icing up, leaking and fridge not cooling. It is total crap! The warranty company wont provide a new fridge because it is repairable. Now my dishwasher is not working, the sensor for the level is broken and it is not working. I would NEVER buy another Samsung Appliance ever! The worst appliances I have ever bought.

We purchased a Samsung microwave, range and refrigerator and have nothing but problems with all of them. The microwave literally didnt work when it was installed and needed to be replaced. The refrigerator needed 3 service calls and finally had the ice maker replaced. A shelf in the door of the refrigerator cracked and broke after 14 months (with yogurts in it) and now I need to buy another because it is past 12 months from purchase.The range has had 5 service calls and still not right. The stovetop cooks very hot. When the burners are on the lowest setting the fluid in the pan boils. The convection oven does nothing that a convection oven is supposed to do. It does not cook evenly nor faster at all. The left side of the oven cooks hotter than the right even after services calls with Samsung finally saying they cannot guarantee even cooking in the oven. For example if I have 2 bread loaves in the oven one will be done and the other is still raw inside. Everything that is cooked needs to be monitored because every time I cook it requires a different time to cook properly. Will never again purchase a Samsung appliance. Poor product with worse customer service.

The lower igniter in my oven burned out the middle of November. I tried in vain to get information from Samsung. It was finally repaired by an independent company about mid-January. Samsung was no help to me.

We bought a Samsung dishwasher about 4 years ago. Thankfully we also purchased the 5 year warranty. About 3 months ago it started acting up, wouldnt finish the wash cycle. The repairman replaced the sensors, one of them twice. Then he replaced the whole pump assembly unit. He ran the dishwasher while he was here, everything was fine. The next time we ran it, water leaked out of the pump assembly and ruined my laminate flooring. They ordered another pump assembly and installed it a few days ago. It ran through a cycle no problem. Last night the pump kicked on, opened the door and the pump still ran. Held the power button down, it turned off then right back on. Had to flip the breaker to turn it off. Took a week and a second call to hear back from someone on the damaged floor. Still no resolution for the non working dishwasher or damaged floor.

This service request on a new fridge was a nightmare. Thier service company OMB/friends tek is so unprofessional. They called me to schedule time. Hung up on me the first time. They did not call back, but put in notes that I hung up on them.When I called back, waited on hold 45 mins. Then was disconnected. Called back. Waited 30 more minutes. They pressed que to leave a message. I got a message that voicemail was full and told me to try my call later. They tried again to call me 2 days later. I called right back and went through the same scenario. 3rd time they called, I answered and was able to s he duke a service call 1 week later. This whole time I have been calling Samsung customer service with no resolution. They in fact, said they also could not get through to the repair vendor and I should keep trying.Day of appointment- I get a text from Tech telling me he will be there in 4 hour window. I asked if he had a slide protector for the floor (which is standard issue for appliance delivery and repair, and what the installers used). He said no. He told me if to have the fridge moved out away from cabinet before he got here. I advised I could not do that as it was too heavy. He advised me to reach out to place I purchased as he would not move. He only replaces parts or repairs. I contacted Samsung, who again could not help and advised me to contact Home Depot.I contacted Home Depot and explained the situation. They sent out a manager with slide pads and he moved fridge out and placed slide pads under the fridge. Repair tech came out. He showed up in an unmarked personal vehicle with another man with no uniform. How unprofessional. All he wanted to talk about was how he was not going to be responsible for property damage. We determined what the issue was, which turned out to be an installation issue. We also purchased a dishwasher with this fridge. We spent over $4000 and this has been one of the worst experiences I have had with a purchase. Samsungs failure to respond appropriately and ongoing issues with this vendor(as referenced in online reviews) will cause me to never buy a Samsung product again (we also have 2 Samsung TV’s).

Bought all new Samsung appliances when we built our house. Stove worked well at first. Liked the rapid boil burner. Right after the extended Lowes warranty expired, the rapid boil burner would go crazy. It was insanely hot no matter what temp you set it on. Burned everything youd try to cook on it. Found the problem, replaced the part. Less than a year later both front burners are doing the same thing. Also used the self-clean oven, enamel came off very badly. Its so damaged I couldnt use it. Top and bottom of the oven look like someone took a grinder to it. Deep gashes. Flaking off. Since its on the top it falls into your food. Noticed today as we were pulling it out to replace with a new range, oven actually has a hole in the bottom. Very expensive Samsung fridge is already starting to freeze items in the back of the fridge. Will never purchase another Samsung appliance. Great TVs, horrible appliances.

I love the Samsung refrigerator that I have. I have had two bad experiences with the ice maker, though. I currently am unable to make ice unless I thaw the ice maker until there is no more ice collected on the surface. It is a two day process. It will work again if I have time and inclination to do the thawing.

I have had the steel fridge for 6 years and 5 years of problems. I went to get a repair to the fridge as a sound was coming out of the fridge. The fridge section was warming, so we threw the contents out etc. The repairman said that dont waste your money leave the appliance off for 24 hours and all will be good until the next time and do it again. The crisper also freezes the vegetables all the time. This has been going on for 5 years. I am looking for another appliance now as we have had enough, now the off on situation does not work like that. From other complaints it seems that they have not learnt their lesson.

The machine quit working after seven months. Never really fell in love with the thing. First, the racks are awkward. They look nice in the store but you cant stack dishes in them very well. Next, the wheels pop off the rack when you slid it in or out like the designer had been fired from the Lego factory. Next, the depth of the unit is not a standard depth. It sticks out into the kitchen just enough that when you lean against the counter, you hit the buttons on the front of the machine turn it on or off, or changing the settings. Next, the soap dispenser wasnt designed right because if you put pot or a pitcher too close, the front edge, it doesnt open. Then you have to wait another three hours for clean dishes. Finally and the biggest one is that it must have cheap components. It just died. After the repairman looked at it, he said it could be the control circuit or it could be drain motor. Really? Because when you think about it or if you have ever checked one of these out mechanically, there are only three parts that can break down. He mention two of them. On the other hand, this is the perfect machine if you: 1) Like doing dishes my hand. You can even use the dishwasher racks to dry them on, if you dont mind the two cent wheels that pop off; 2) If you have so much kitchen space you dont mind sacrificing 20 cubic feet for a giant unmovable paperweight; 3) The repair person is good friend you want to send business to until the warranty runs out; 4) You have several hundred dollars that you want to either give to the Occupy cause (heads) or the 1%ers (tails) and tails won and you dont know how else to give it them; 5) You have in-laws that constantly come over and want to get rid of them by making them eat off dirty dishes; 6) You love the stench of stagnant water that develops while you wait for repairs. My old dishwasher was in the house when I bought it 14 years ago. Who knew that the old clunky Roper was good and brand new Samsung was garbage? There are only about three functional parts to a dishwasher: pump in, pump out and a control unit. All three can be easily manufactured to function for 20 years. You have to really try to make something that will go out in less than four years. In other words, your Samsung is designed to fall apart in about 36 months. Following a normal curve, some us end up with the ones that die in less than a year and other will get a machine that last 48 months. I have canned goods in my cupboard that lasted longer than my dishwasher! Something should be done. I know this is long winded, but what else do I have to do while I am again waiting of the repairman to call?

We bought a Samsung Refrigerator French Door Style. We love the inside of the unit, but all the plastic parts are always breaking. The parts that hold the handles on and the top and bottom plastic parts of the freezer door. We have spent hundreds of dollars replacing the parts but they keep breaking. Yet no solution or recall. Last Samsung Refrigerator we will ever buy.

I couldnt hate Samsung and their POS products any more than I do right now. Our refrigerator started acting up when it was 3.5 years old. Occasional loud grinding noises that we thought was the fan scraping against a buildup of ice. Almost a year later the noises stopped and the fridge temperature went up to where it was barely keeping the fridge cool enough to be functional. A repairman came, diagnosed and fixed the issue very quickly and cheaply, and we were quite satisfied. Until it stopped working again less than 30 days later. Now the same repairman thinks its a seal system issue, which his company doesnt address. Was told our issue would be expedited because we cant live without a refrigerator. That was a week ago. Samsung initially said a new repair company would contact us within 24 - 48 hours. I had to call back 3 times after that window to finally get a service repair number from them. IT WAS THE NUMBER OF THE SAME COMPANY THAT ALREADY CAME TO THE HOUSE AND SAID THEY WERE UNABLE TO FIX IT. Called Samsung again, and they gave me another number to call. That company ALSO said they dont address seal system issues. Called Samsung AGAIN. Now they dont know if theres anybody in our area who can address this issue. But not to worry, because theyll call me in 24 - 48 hours to let me know if theyve found somebody! Meanwhile Im supposed to give my toddler spoiled milk with his takeout dinner? Ill drop dead before I EVER buy another Samsung product.

I purchased a Samsung Model # ME18H704SFS Over the Counter Microwave April 17, 2017. I was away two months over this past winter, so the microwave was used about a year. It matched my new Samsung $1300.00 oven perfectly. One day last week, it just stopped working. We tried troubleshooting it and then called the company after that. Unfortunately, it was about 14 months since we purchased it and was no longer under warranty. After pleading the employee from Samsung for some help, they said to call a service center. I was told by two of them that they would charge me $100.00 nonrefundable for just coming (which I understand) and then parts and labor. He said if it is the motherboard or any other thing like that, it could cost $200.00 or more to repair with only a 90 day warranty. It breaks my heart but I had to throw it out. It was beautiful but did not work. I will never buy a Samsung product. We went to Consumers and found out it was rated most poorly. I now am in the process of purchasing either a Whirpool or Frigidaire since they got good ratings. We are heartsick about wasting all the money we spent over a year ago for this item. By the way, there was nothing wrong with my Kenmore over the counter microwave oven that was a Kenmore and 20 years old. It was white and we redid our kitchen in all stainless steel appliances. Fortunately, we gave it to someone who is still enjoying it. Please do yourself a favor and dont get sucked in with the Samsung company. They are unreliable appliances and really dont care about you once you buy their product.

We purchased a Samsung stove/oven 4 years ago. After 2 years the oven would not heat to the desired temperature (Took 2 hours to get to 400 or more, if it even did). Had a very hard time getting anyone to even work on a Samsung appliance. Finally found a very reputable repairman in the area willing to repair it and he told us this is an ongoing issue with them. Faulty igniter that goes out. He fixed it - $250... (no guarantees - saying it could work 2 days, 2 weeks, 2 years?). It lasted 2 years. I am done. Went and bought a recommended Whirlpool. Samsung has very good electronics (I have had my Samsung Edge for 6 years, DVR for 8 years), but terrible appliances. Dont buy any Samsung appliances!!! I have nothing to gain by writing this review. I never have before, but I am so disappointed and upset by the waste of $!!!

I was cooking dinner on the cooktop. I looked down and saw that the front glass of the oven door was completely shattered. One front element on the top was on medium heat as I made dinner. I had not used the oven in several days. I had not banged or even touched the oven door. Is it still safe to use the cooktop? We immediately went to the electrical box and shut off the breaker as we didnt know what had caused the glass to break when there wasnt any heat in the oven. We have called Sears and they will send out a repairman sometime in the next 24 to 48 hours. In the meantime I am without a stove and will have to use the microwave or barbecue to prepare meals.

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. Hows that for great service. I am chalking it up to dont ever buy a Samsung!