The best part of Home Depot is we bought the extended warranty... I recommend buying it if you’re considering Samsung appliances! Within 4 years I’m on my second in 6 months repair on my fridge. My induction stove is the most ridiculous design and shuts off constantly because of the sensors! My dishwasher broke down. My microwave fan is a joke. We will never ever buy Samsung again...

We bought this fridge in 10/2008 when we remodeled our kitchen. The valve has been leaking a while according to the insurance adjuster who denied our claim because of the length of time it leaked and because the valve is defective we are now looking at having to replace valve, floor 2 cabinets and some subfloor. We bought this appliance knowing it would be great. We have many Samsung items and like the quality. But we are disappointed that this happened. We are struggling with life as it is my husband was diagnosed with Arachnoiditis in 2014 and had to go on disability. In June 2016 he had a brain stem stroke and I had to quit work to care for him 24/7. So coming up with the money to repair this while leaving off of disability will be rough. But I dont want my fridge to fall thru the floor. Help is needed, requested and prayed for.

ME18h704sfs - Purchased microwave 2-15-15 new. It quit working 5-4-15. We have had two service men out to try and repair the unit. They have replaced and checked everything they knew to do but it still it get so hot it has burned the cabinet. What to do now?

Bought fridge in 2016. Had to replace the first one brought out cause the ice maker didnt work at all. The new one the ice maker has a mind of its own... Leaked water constantly. Got gaskets replaced. Now the fridge freezes my food and I had to throw away about $80 of groceries. The repairman was supposed to come yesterday but never showed up now I have to wait another week. To take a chance of losing more food... That I cant afford. Im elderly and on a fixed income.

I purchased a black stainless steel appliance package and its been a nightmare. Initially the stove was scratched during installation, so they sent me a new one. The new one sounded like it was about blow up and clicked and clicked. The lady said it was because its cold in Colorado?! They swapped it out. Then there is the refrigerator. With the first one, the right door wouldnt stay open, so they sent out someone to fix it. After he fixed it, the right door stayed opened, but the left one didnt.They claimed thats how they are supposed to work for efficiency. No, thats simply not true. They sent a new one. This one had a terrible buzzing and humming sound every time it turned on. They sent me another one. This one was even worse, but the good news is that the doors stayed opened. Clearly how they should work. So, I let them know about the loud sound and they sent me another one. Its the worst one of the three. Im at a loss. Does Samsung just make a terrible product?The dishwasher doesnt clean the dishes. I always rinse them and make sure there isnt much of anything on them. And it stinks!! I keep the door open, which is annoying. Very very disappointed in the products. This has been going on since I purchased them less than 6 months ago. I have spent hours upon hours trying to talk to someone, emailing, and waiting for my 8 different appointments. I do not recommend their appliances at all. They look good, but not worth the money.

Samsung RF263 - Coils are freezing up. Fan making loud noise. Cant get cover off because its frozen closed. I shouldnt have to defrost my refrigerator and dry the coils to get it to work properly. Spent $1100+ on this piece of junk. Recommendations on what to do please.

Like so many reviewers, we had the same problem with the twin cooling system. We bought the refrigerator from Lowes in October of 2009 on sale. Up until this problem, we were very happy with the refrigerator. Several months ago, the fridge started to make a lot of noise. What the...? Then, I noticed that our milk went bad, before the expiration date. So, my husband used an instant thermometer (therma pen) and our milk was at 58 degrees. Samsung tech support tried to troubleshoot, and blamed our thermometer as the problem! Really? My husband did a lot of internet research, and discovered a video on YouTube on how to fix the problem. Apparently, theres a problem with the coil in the twin cooling area that heats up any ice build-up (Im not mechanic/engineer, so Im explaining as simplified as I can). We emptied the refrigerator and he opened up the twin cooler. There was so much ice build up inside and the motor was frozen solid! No wonder it quit cooling! This is not covered under warranty (ours had expired anyway, though we bought an extended warranty). Using a blow dryer, he patiently thawed out the area and the tube and inserted a copper wire (that the YouTube video said would fix the problem). When he put all the parts back in, the motor started up again! Lets just hope this fix is what the YouTuber swears works. I sure hope so, or were going to have bought another refrigerator. Im happy with our Samsung laptops and TVs, but never again would I buy a Samsung refrigerator! Ill try and update if this is a permanent fix, but its worth a try.

We bought Samsung DW80H9930 series on 6/28/14. Paid $1000 at Home Depot plus $300 for installations. As soon as we started, in 15 minutes, water started coming out. We called Samsung. Company guys came several times to solve the problem but could not help. We repeatedly call Samsung. Like company does not care. We called outside company, P.C. Richard repair guy & again problem was lingering around. Last week, we called Samsung & ask for final help before we get rid of the dishwasher. Again, manager does not care for it. I guess Samsung does not care for their customers. We bought brand new dishwasher from P.C. Richard & they will haul this Samsung dishwasher & install the new Whirlpool one. Now onward, we are not buying Samsung or neither our friends.

I scrolled down and read the reviews until the Dec. 28, 2010 entry where I found someone who had the same dishwasher as I have: DMR57. I loaded my dishwasher last night, put in the soap and shut the door to start it. When I touched the start button, it was dead. The whole touch panel was dead. Thinking somehow a breaker had blown, I checked on that and it had not. The machine was just dead. My husband is an electrician, but he didnt even get a chance to check the electrical. He shut the door and something inside, the latch broke. Now the door doesnt latch. We bought this unit in September 2008. After having it for two weeks back then, we called the service department explaining how touchy the control panel was. If you just skimmed the panel, you could turn it on or off. The instrument was replaced but it is still extremely sensitive. We began to put the touch panel in the child lock mode when in use and when not in use. By doing so protected the touch panel; we couldnt turn it on or off. It is awful when the dishwasher is on and in mid-wash cycle and you accidentally touch or skim the panel and the whole machine is turned off. This dishwasher does not restart from where the cycle was shut off. You have to restart the wash cycle from the beginning. Weve decided to replace the dishwasher with another brand instead of fixing this one. Dishwashers should last some 10-15 years. We will not be buying a Samsung. I must say that we have a Samsung refrigerator that I just love! I may jinx myself, but lets hope not.

I saved for over a year to be able to purchase what I thought was a top of the line refrigerator. When Lowes had this 4 door refrigerator on sale, I jumped at the chance to purchase. The first day the refrigerator was plugged in, the digital board on the ice maker would not work. My son finally got it to work after we unplugged the unit and plugged it back in. About a month later, the same thing happened. I called technical support and they helped me to get the unit going again. Tonight when I got home from work, the ice machine would not work. I call support again and spoke to a gentleman that could not be understood. When I figured out that he could not help, I asked to speak to someone else. I got to speak to the woman from hell. Even though I told her that my refrigerator was new and that I had taken the extended service agreement, she informed me that I would have to pay someone to repair my refrigerator because I needed to be educated on how to use it. Well, I do know that I should not have to unplug my new refrigerator 3 times in 3 months to keep the digital panel from freezing up. Lowes told me not to call the technical support number again but to call them directly because I could not count on Samsung to help me with my problem. I wish I had read the negative reviews before spending over $2000 on a unit that does not work.

Samsung DMT300RFW/XAA Dishwasher - A little over two years old and I am getting ready to cart this piece of junk out to the street for the trash collector! The unit never performed at the levels promised. Dishes were left dirty and spotted if used in the normal mode. Per Samsung techs, we were told to use the high energy sanitize mode (so much for the low energy use sales pitch)! Last night, the dishwasher started making electrical sparking noises and producing an electrical smell. We contacted a half dozen reputable local repair companies and nobody is authorized to work on Samsung. The closest authorized place is a TV repair company 30 miles away! We have a million people in South Orange County and not one authorized repair company? Were never going to buy another Samsung product!

We have had our French door, bottom freezer refrigerator for about 4 years. The ice maker has never worked more than a few weeks at a time (I have to use a blow dryer to melt the ice build up to get it working again). Finally called Samsung for service. Repairman said Samsung should cover the cost because it is so widespread (class action lawsuit pending). I called to ask, Customer service agent said he had no record of there being being problems with their ice makers. We will NOT buy any Samsung product again. Less about the cost, which isnt small, but companys lack of concern or integrity.

My Samsung microwave turned itself on. I could not turn it off - had to unplug it. When I opened it my plastic plate cover was melted completely.

Never have any ice! Ice maker very slow! Difficult removing vegetable and fruit drawers to clean underneath. Nice to the eye but freezer on bottom and lacking storage space. Does not get cold enough to prevent deli meats from spoiling within 3-4 days!

I purchased a Samsung refrigerator five years ago and the fridge just stop getting cold. We called the customer service and it just so happens that my warranty was only for five years. They charged us $125. Just to come out to look at it and was here for only 20 minutes. It needs 2 parts (so they say). I will never purchase another Samsung appliance. A refrigerator should last more than 5 years. I purchased at Best Buy and do not have my receipt because the receipt fades.

Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

I bought a new high end Samsung fridge. It broke while under warranty. The customer service to get it fixed and ultimately replaced was absolute heck and was beyond horrible. Never again. If it werent for best buy, where I bought it, and bbb.Org I dont know that I would have gotten it replaced approved.

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I cant believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!

I bought a Samsung fridge in Nov. 2014, from day one the ice maker has delivered crushed ice while in the cubed mode. Had 4 repairmen here and was told nothing could be done, it was a Samsung design flaw. This was a three French door design. Why doesnt Samsung fix this problem? My old fridge never had this problem!

Turned on the broiler element on my Samsung oven and less than 5 min later there was an explosion. You could see blue electricity arcing through. We quickly shut it off, the kitchen filled with smoke, and when we looked the element had exploded and broken. There were burn marks where the electricity hit in the corner. Samsung after dealing with them for two months has offered us $200. The repair person they had come out said it’s extremely unusual and not repairable. I’m pissed.

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

This whole ordeal started on Dec. 15th. The water dispenser on my 4,000 dollar, 4 month old refrigerator stuck and flooded my kitchen. I have hardwood floors so damage was done. I called service that night and was told someone would call me in 48 hours. So, I waited... no call. I called again and finally 2 weeks later service came out. Wrong part ordered so they ordered a new one. The next day Dani from Customer Service called and said that the repair was taking too long and offered me a new fridge and said someone would call me to get the order going. 3 days pass... no call. I finally get a hold of a very unpleasant customer service manager named Rosa that promised service would be out. It is now the 18th of January. NO CALL IN OVER A WEEK. NO SERVICE HAS BEEN OUT. All this info has been sent to the BBB last week. And this will all be posted on every website I can find. I dont understand why this is so difficult. Isnt this your job? EVERYDAY THAT PASSES MORE DAMAGE IS BEING DONE TO MY FLOOR. IT IS NOW LEAKING DOWN INTO THE BASEMENT. You would think that getting the adjuster and repair would be important to you. Also, every time I call they say they left a message. That is false. I have voice mail. Never a message!!!

We purchased our freezer on the bottom refrigerator on April 2013. In November 2014, we noticed hairline cracks beginning in the door bins. By January, one bin lost its front and cracked almost the whole way across. Also, having cleaned it out after the New Year, we noticed cracks in two more bins. Now my call to customer service, Maam, do you consider this normal wear and tear? WHAT! 19 months old means cracked and broken shelving. Well we can send you to customer service. He thought it would be a good idea if I purchased the 3 bins from parts he will give me the number. NO I would not like to purchase new bins every 19 months. Well we will give you a ONE-TIME-only replacement. Oh yeah, the same exact bins. They have NOT been revamped, they never heard of this problem before. DO NOT PURCHASE SAMSUNG.

Purchased my dishwasher back in July 2014 and have come across the same problem the heavy and auto switch light keeps flashing and the dishwasher stops working. Ive had to call and have someone come fix it 3x now. This is stupid... never again buying Samsung.

Samsung refrigerator model #RF263BEAEWW. It has now been 3 1/2 years since I have owned this refrigerator and the door continues to rust. I placed a call to Samsung one year ago and was told that it is merely cosmetic and therefore isnt covered. I believe it is some sort of manufacturing defect! Its a shame to spend $1,800 on a refrigerator that is rusting. I have had to baby the machine and make sure it never gets wet around the ice maker and etc. to keep it from really getting bad. By the way, my refrigerator is white and not stainless like some of the others that are rusting. I also own a Samsung front load washer and within the first year of owning it, I had to have it serviced twice. They finally had to replace a pretty expensive part. Never again Samsung!! Dont waste your money people!!!

2015 most expensive model. Does not clean or dry dishes. Do not buy.

I spent over $3000. For a Samsung refrigerator which has an ice maker that constantly freezes up. I purchased a service agreement with Best Buy who in turn sends out a Sears service technician. This is an ongoing problem with Samsung refrigerator ice makers and they have no clue as to why this is happening. My ice maker still doesn’t work and the service department claims that the part is back ordered. Do yourself a big favor and do not buy a Samsung refrigerator. I am a licensed refrigeration engineer with the City of New York and I have never dealt with a major corporation that doesn’t care about customer care. By the way the refrigerator is only one year old.

The water problem is a very easy fix..... buy an external water filter and plum it in in line either behind the unit or where the unit gets its supply of water. TAAADAAA remove the filter and it will now be in bypass, but the water is filtered before it gets to the fridge...... ONE other GREAT feature, the filters are 10 to 20 dollars as apposed to $70.00++ for each Samsung replacement filter. The filter assy (first filter is included) and reducer hardware to install is still less than the Samsung replacement filter. Just remember to buy the charcoal filter for taste and sediment. AS for the rest of the unit it is as already stated...... junk and service is an empty promise. After all they got your money..... so go away.

Paid $2,000 for our Samsung fridge in August 2014. Last May started hearing a very loud rattling noise, ice was crushed most of the time too. Had technician out to the house 3 times to be told all normal! I will never ever buy from Samsung again! BUYER BEWARE!!!!

My 92 year old mother replaced her subzero refrigerator after 33 years with a Samsung French door counter depth on 12/26/17. On 4/1/18 the refrigerator totally quit cooling. I contact Samsung warranty 4/2 and went through all the motions to reset factory settings and was told they would contact me the next day to be sure that it was operating correctly. It was at 77 degrees. I was then told that a service tech would contact us within 24-48 hours. According to the first tech that arrived on 4/4 the compressor was locked down and that he did not have the parts to repair and they would need to be ordered. I was told someone would be back in touch in 24-48 hours. The 2nd service tech that was sent 4/9 stated that it should be replaced or refunded and gave me a new ticket # and copy of the recommendation that he sent to Samsung. I began calling Samsung on 4/10 and was told they had the information and that it would be 3-5 days before a resolution was determined. I have been calling Samsung every other business day and each time was told they had to follow POLICY and PROCEDURES!!! I continuously reminded them that my mother was 92 and living out of an ice chest. They would apologize and I would say dont apologize if you are not doing anything to correct the problem. It then went to a different department to be approved and it became 5-7 days. It continued to go to different departments and the days would increase with each change. It became 7-11 days then 11-14 days. On Friday MAY 4, 2018 I sent pictures of the refrigerator with the power cord cut and the serial sticker removed along with banking information for a refund. The e-mail I received back was that we should receive funds in 7-14 days. I will not purchase anything else from Samsung. They are not customer friendly, the refrigerator was a piece of junk and their policy and procedures are totally ridiculous!! NO COMPASSION for anyone not even a 92 year old woman.

Lights went out in Control panel on door almost immediately after purchase (service person made some adjustment that lasted a while and then it went out again, next service call we were told it was not covered under warranty). Unit started freezing up under deli tray while water leaked into the veggie bins, one ice maker would freeze up, the other poured water out of the door flooding the floor on several occasions, and of course it was out of warranty by this time so we finally had the ice makers shut off. It continues to leak water underneath the unit so our beautiful Samsung refrigerator sits in the garage so we dont have any more floors to replace. Samsung knowingly and without accepting responsibility continues to sell theses defective refrigerators to consumers without regard to the hardships it created both financially and emotionally. These are not warranty issues, it is defective design flaws. We are very disappointed and dissatisfied with Samsung and our Samsung refrigerator.

Bought Samsung refrigerator. Upon opening box found rust on a stainless steel refrigerator, immediately called company I bought from they send me to Samsung who has screwed with me ever since!! Doors are rusted and pitted and they refuse to send me new or fix. Samsung is a terrible company to deal with. They just talk and talk. It is a company that is nonconsumer friendly, they should not be able to do business here in the US until they stand behind their product. Shame Shame Shame. Lets take a stand against Samsung. We are now in January of 2019.

2 year old refrigerator started making noise last October. We unplugged it for a couple days and read that the fan motor freezes up. So we thawed the fridge & sound went away and temp seemed fine. Then the last couple months food began expiring before expiration dates. Milk was curdled, dog treats moldy - were the obvious signs. Reading this website I knew that it was frozen motor. So I followed you tube instructions of how to remove back panel and got my hair dryer out and melted the 3 x 4 of ice block that totally encased my fan motor, coils and wiring. My question is, how is Samsung going to remedy this from happening again? How can this be acceptable? We should all be getting free service replacement parts from Samsung! I will never buy a Samsung anything and advise everyone to do the same! !

I purchased the Samsung RF217ACBP refrigerator two years ago from Sears. Slowly over time the ice maker is making less and less ice (a few ice wedges per day). Over the last two months, we have been getting water collecting in the bottom of the crisper drawers every day. Changed humidity settings on the crisper drawers and varied the temp setting of the refrigerator to no avail. Refrigerator is out of warranty so Im not willing to spend large sums of money to have service repair of the unit. From what I am reading, this may not even result in a permanent fix of the problems. Will empty the unit tomorrow and try the troubleshooting ideas I found online. I wouldnt recommend this refrigerator to anyone.

Refrigerator is three year old and cost about $2000. Last week the evaporator fan (inside of the refrigerator) started getting noisy. After looking online and discovering that this is a common issue I contacted the support people at Samsung. I received a canned response that said it could be caused by lots of things. They recommended that I unplug the refrigerator for 24 hours to let the evaporator thaw and for the ice to melt. If it happens again Im supposed to call for a repair appointment. We had to move all of our contents out of the refrigerator to let the evaporator thaw before we could get the cover off to clean out the drain. This is a really poor product backed up by offshore support auto responders. For your next refrigerator purchase choose any product other than Samsung.

My wife and I bought the beautiful new dishwasher and from day one using it the machine doesn’t wash our dishes. If I could give this dishwasher a negative rating I would. It doesn’t deserve a 1 star. We’ve had 3 service calls where techs can’t find anything wrong with it once they run their diagnosis. The tech have given us advice on different types of washing cycles or soap to use and our dishes continue to come out dirty. We’ve even been hand washing prior to putting them in and still come out filthy. Samsung has been horrible to deal with as they just continue to say there is nothing more they can do for us at this time even though they understand it’s not washing. I would never purchase from them again as they do not stand behind their products. I’m not asking for much. Just a dishwasher that washes the dishes. Service ticket number # **.

Purchased the $3000 unit 2/28/2014, double door, bottom freezer. October 25, 2014 - it is making a loud constant noise coming from the top mid back. Also whole front is rusty. It has not been cleaned improperly, no small children to blame. Repair showed up and couldnt figure out what parts were needed. But he did turn up the temperature saying it needs to defrost. DO NOT buy a Samsung, less than 6 months old and it is already broken.

I purchased this oven in Sept 2016. The self cleaning settings are for 3-5 hours. When I ran it on 3 hours previously, it did not clean the oven so this time I ran it on the 5 hours. About 3 1/2 hours into the process my husband and I noticed a very strong burning smell he thought smelled electrical or insulation. The ovens electronic control panel quit and the lock remains locked. I researching troubleshooting we found this is a complaint and the repair shop said it is a common issue that they repair frequently. We have not found out the costs to repair nor do we know the condition of the inside of the oven. This oven should be recalled as we have had sore throats since. We have found the costs to repair can be between $200 and $1100.

I purchased this Samsung Convection Electric Stove approximately 4 years ago as Samsung received good reports for its electronics and appliances. After about a year of owning it, the rear burners no longer worked on low, the oven light blinked on and off, the oven shuts on and off and the convection fan was working intermittently. Sometimes, there is a ticking noise when I turn the oven on. I called Samsung in the beginning of the malfunctioning and was told my oven was no longer under warranty. This was the 2nd time my Thanksgiving turkey took 7 hours to cook. This product is defective in so many ways and should not be sold by retailers until they remedy all of the complaints appearing on sites such as ConsumerAffairs is remedied.

Microwave is less than 2 years old, used very little (maybe 20 times) and just started beeping and displaying the SE error. The microwave does not work due to this error message. What can be done to fix the microwave? Does Samsung have a recall? I would not recommend this microwave to anyone because I have a counter-top microwave I use and that is reason I have not used this much.

We purchased a Samsung stove 2 years ago. The other day we started the oven and blue sparks. Oven would not work after that. Called a repairman who came and checked. Said element was burnt out and would order a new one. 3 weeks later repairman calls to tell me that Samsung had discontinued this burner. Discontinued a stove burner and a 2 year old stove.

I have this induction range NE58H9970WS for 4 months now. Since the beginning the oven did not hold temperature and food was coming out undercooked. I had the same technician come out three times and replaced bunch of parts with no success. Samsung refused to send a different technician unless I was willing to pay for it. They told me the issue was that I didnt know how to use the oven and that the upper oven was not for baking?!?! Then they told me that I did not understand what customer support was! Really? Thanks for not supporting me, customer support! Im not buying anything else Samsung. I would encourage you to weigh your options carefully!

Bought a Samsung over-the-range microwave from Sears. It came damaged with some dents. We figured it wasnt a big deal, we had waited months and went through a lost order hassle with Sears just to get the microwave, so we accepted what we got and installed it. Within a week of using the microwave, it started making a loud, screeching noise whenever we used it. We contacted Sears and were routed over to Samsung.Samsung said they cant replace/refund the microwave because you have to report damage within 48 hours of receiving the microwave. Good to know for the future, but I wont be buying from them ever again. This has been an almost 4 month back-and-forth between me, Sears, and Samsung. They are willing to send out a repairman to try and fix the loud sound, but they wont do anything about the exterior damage to the microwave. They gave me a service order number for the repair service and advised I call them to make an appointment so they can see about fixing the noise. I called the repair service and found out... oh, they dont service microwaves anymore. So now I have to call back Samsung and start the process all over again. I will never again buy a Samsung, not a fridge, not a microwave, not a TV or a phone. Never again. Same goes for Sears. At this point Im considering eating the cost of the microwave and throwing it out just so I dont have to deal with them anymore.

Samsung RSG257AARS side by side refrigerator - July 2014 we noticed that our freezer was not working. No ice and the food was thawing out. I called Samsung because we had purchase the unit in 2009 but I have always at least gotten 10 years out of a refrigerator. The customer service representative agreed with me but said the only thing she could do for me was to sell me a 1-year extended warranty. That was her solution so that I could get someone out to check it and repair it. So I bought the warranty. In the meantime I lost a whole freezer full of food. I called the service company and they said the soonest I could get someone to come look at it would be September. So I said I have to go without a freezer for 2 months? Well we had no choice and keep a cooler full of ice out on our patio so we could get through the rest of the summer without ice and a freezer.The first repair man arrived in September. He ordered some parts and we were told to call them as soon as the parts arrived and they would send out another repair person to install and repair the freezer. So the parts came in a few weeks, we called the repair service company and had a repair person arrive in another 2 weeks. So it is now October, no freezer and the regular refrigerator part of the unit is acting up. The second repair man shows up but the parts that arrived were not correct. He was able to bypass something so we could keep food cold. But he also ordered other parts and checked the other side of the unit. It also needs parts. So 2 more weeks wait for more parts.It is now December 2014 and the parts arrive, we call in for the third repair person. He arrives, re-checked everything and said that none of the new parts ordered would fix the problem so he ordered more parts. Those parts arrive in January 2015. Still no freezer and our other refrigerator side of this unit is getting worse. We called again for another repair person. The fourth repair person came out and said they did not need the parts that they found a leak in the line. He repaired it. It worked for a few months and then started all over again. A fifth repair person came out but not until April. He checked everything and they had to recharge the unit again. So it worked until June - this is 2015. So we have gone 1 year with it working for a month or maybe two then we start all over again.Anyway they said that in June they could not get back until the first of September. The sixth service person charged it again and it was good until yesterday. Now I have to call again and have them come out again. This has been a 2-year process of an on and off refrigeration unit. Samsung should have given me credit and I should have been able to buy another unit. Instead I am having to basically have someone come to my home every other month to work on this unit. We are totally frustrated and would love to ship this to Samsung so they they can use it as a paperweight because that is about all it can do consistently.

Bought a Samsung stove from Home Depot. Had it for a couple of weeks. Used the oven, and drips of liquid was rolling down the glass door. Called Home Depot, told me to call Samsung. I called Samsung and they told me I had to pay to get it fixed, because it was cosmetic. Also, I had scratches on the flat top just from moving a pan. I had a GE flat top for over thirteen years - never had problem, no scratches, no problems. Why is this company getting away with this. Samsung doesnt stand by their product.

I know Samsung makes some good appliances but I got stuck with a lemon and no one wants to take care of the problem. My wife and I purchased 4 Samsung appliances from HHGregg late September of 2013 and spent over $3500.00. No problems with 3 of them but the fridge has been nothing but a pain. First ball bearings fell out of the freezer drawer. Got it fixed. The ice cube maker has been giving us problems since weve had it. To make a long story short we found out it was not sealed properly. Had it fixed I thought, then 3 days later it started doing the same thing but worse. Was without our fridge for 5 days. Been in contact with Samsung for almost a week now and still dont have an answer. They wanted a copy of the invoice thinking they were going to give me a new one. Recd another call last night from Samsung and the lady asked me if the problem with the fridge was fixed after being on the phone the same day with them explaining my problems for the 4th or 5th time. I said you got to be kidding. Dont you people communicate with one another. All I can say is dont have a problem with your Samsung appliances or anything you buy from HHGregg because they will put you through hell trying to get the problem taken care of. After you buy something from HHGregg you’re on your own. They pretty much blew me off. Terrible customer service.

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As Im reading, I see the model number doesnt matter - they are all junk. Id like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. Its irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.In other words, once a part goes, it affects the whole unit. My part was a freezer sensor affixed with small plastic clips (which a consumer would not know since its not easily seen). Somehow, it became dislodged and the wires were cut, thus, making the unit irreparable. My spouse is an engineer who has designed some items that most people are aware of and rely on a daily basis. I explained the design to him and his comments were that this was a highly flawed design and structure.The refrigerator is under warranty, still. I am replacing it with a better model (i.e., not Samsung). I purchased the unit at Sears and they are replacing it with the cost of a new refrigerator, as to what I paid for the original unit. Im glad I purchased there since it appears that Lowes and Home Depot do not honor their customers. I can purchase another brand and not Samsung. I wish I had done my homework before I made this purchase. Additionally, Id like to add, there is no way to effectively clean the shelves and side doors since it has a multitude of parts and they do not come apart. So, it allows bacterial growth from water and spills. I have kept this refrigerator clean and I dont have that problem. But I can see how it would occur since there are cracks and crevices that water and spills can seep and there is no way to effectively dry them since its impossible to get any apparatus down there, or you risk breaking it all together.

I bought a Samsung SMH9187 microwave in November 2010 and on 9/2/12, it spontaneously beeped and showed the dreaded SE code that so many have written about. I tried to cycle it per the instructions by unplugging the unit with no result. The keypad was dead. I called Samsung service who were less than helpful. They could not find an authorized repairman anywhere nearby and I live in a major metropolitan area. After spending about 4 hours trying to find a local repair person who works on Samsung with no luck, I called Samsung again and pressed very hard for a repairmans name in my area. They finally found only one. He, fortunately, was quite helpful over the phone, but so far away that he would not do the repair. He told me that the part number is DE94-02001C and is available for about $52 at Sears Parts Direct and mentioned that anyone handy with computers could make the repair. I was about to go that route when I found these posts and tried the quick fix of holding the Stop/Clear and Start buttons together - and so far, so good. Meanwhile, I would advise anyone considering a purchase of this unit to be sure there is a Samsung repairman nearby before purchasing. The microwave is clearly not reliable based on the number of keypad failures mentioned here within the first 15-36 months. Planned obsolescence and poor service to boot.

I purchased two Samsung appliances (refrigerator and dishwasher) in November of 2015 from Home Depot. I spent almost $5000 on appliances (fridge, dish washer and stove). Small rust spots started to appear several months after I bought the appliances in February (on the dishwasher and in March on the refrigerator). The rust spots kept growing and getting worse. I only used stainless steel cleaner on them. I spent 4 weeks trying to resolve this issue with Home Depot in March and then with Samsung warranty department in April with no luck. I am told that this is a cosmetic issue and is not covered under warranty. This rusting appears that at some point in the near future, it will rust entirely through the front panel. This is an issue with the materials used to produce this product. My two main concerns with their warranty clause regarding the rust issue are as follows:1- Stainless steel should not rust to this extent where the surface has actually become pitted and especially within 5 months of coming from the factory warehouse. This amount of rusting and pitting should never happen to a stainless steel item. I was asked does the appliance still work? Yes? Then it is cosmetic. 2- Stainless steel should not be magnetic. The steel used on these appliances are most likely a ferritic steel that has a high concentration of IRON which would also explain the RUST issue. A magnet can actually stick to the front of these appliances. They are a cheap grade steel.They do not disclose the type of steel used on their products nor do they disclose that the appliance could start rusting the day after you purchase it and it is not covered under warranty. Samsung should disclose this to their customers. If you are going to build appliances with ferritic steel then you need to call them stainless ferritic steel. At least tell your customers who are spending their hard earned money what they are actually buying. That would be the least that you could do. It is deceiving, and dishonest, and defrauding to the customers.I received no help whatsoever from Samsung after calling and trying to get help on the issue for almost 4 weeks. I was simply told that they do not warranty cosmetic issues. I am extremely disappointed with this product, with samsung as a company, with their response to my issues. I have spent hours to try to resolve the issues with little response other than rust is cosmetic and not covered under warranty. They take no responsibility for selling you a cheap rusty piece of junk.

We purchased a 2 door, 2 drawer Samsung refrigerator at a cost of approximately $4,000.00, 3 years ago. The fridge stopped working a few months ago. We had an appliance repair company that was referred to us by Home Depot for this brand. The circuit board was defective. Samsung stopped making that particular circuit board and refused a solution for the repair of our fridge. After checking out the Samsung service of parts for repair, we found out they do not support the repair companies with parts or solutions. Therefore we had to dispose of our 3 year old fridge and buy a new one for about the same cost. What happened to refrigerators that last 10 to 15 years??? I would caution anyone when it comes to Samsung refrigerators, BUY ANOTHER BRAND!!!

I bought a home where former owner installed a Model DMR577XXX Samsung Dishwasher. From day one, food particles were all over the glasses and dishes. Running it again or on Heavy does not help. I had it serviced for replacement of upper spray arm, but no improvement. Im ditching it and buying a new one after reading all of these reviews from owners with the identical complaint. It is humiliating for a guest to see those specks of food all over the glasses and dishes. I always scrub my dishes down - the food specks are coming from the water in the dishwasher somehow. DO NOT LET YOUR WORST ENEMY buy one of these pieces of junk. OH, and the cycles run FOREVER - Plan on letting it run all afternoon before your dishes are ready so you can use them for dinner!!

We have a new GAS Samsung slide in range. After we did self cleaning the range stopped working, dead, no lights and the burners would not light and door locked. Tech came out, replaced all items, still did not fix the range. He stated it is not repairable and from the number of calls, I have had no help from Samsung and no customer service. They do not want to help the consumer. We still have the non working range and have not been contacted by Samsung. Never buy one of their product or you will be in the same mess, out the $$$ and with a dead unit that still need to be replace. 5,000.00 in the hole.

I had a very bad experience with the Samsung refrigerator. Within 3 years of time the compressor of the fridge conched out. We are in tremendous trouble currently. Its been 4 days and there has been no response from the company. They are just delaying it saying that the compressor is not available. I would suggest no one should buy Samsung refrigerators.

I purchased a NE595R0ABSR/AA Samsung electric range in Dec 2014, by April the lettering around the Knobs for Hi Low Med and Location of burner... had started to fall off. As others have reported Samsung warranty is worthless. They define paint defects as cosmetic and therefore NO coverage. They wouldnt even send me the Control panel cover which I would reinstall. The heating elements work fine as does oven... so far. But I will never buy Samsung ANYTHING ever again.

We bought the stainless steel, french door model, with a bottom freezer. It was quite expensive, just under $2700 with tax. The big lure for us was that it has two ice makers, one up top where the ice comes out through the door, and one inside the bottom freezer where it just falls into a bin. Well, shortly after the warranty expired, the bottom icemaker stopped working. We called in a Samsung approved repairman and the cost to fix the icemaker was $448! WOW! We did not have it repaired, because we thought the cost of the repair was outrageous. Also, the remaining working icemaker (the top one), when set to dispense cubed ice, spits out some cubes and a LOT of bits & pieces of ice. Note: We do NOT go back and forth between cubed and crushed on the ice selection; it stays at cubed all the time. We probably will not ever buy Samsung appliances again.

The Samsung refrigerator stopped cooling and the unit is barely five years old. After reading the reviews on this site and after being told that the replacement part was going to be $300-$500 (and may not fix the problem), I will be buying a new unit! Luckily, mine came with the house I bought and not out of my own pocket.

The fridge I have is over 20 years old and it is time to get a new one. I have looked at a lot of frigs and this one sames to be the one I like the most I also like the whipool too, I need one with an Ice maker. The color must be white.

I purchased a New Samsung RS261 refrigerator and just out of warranty, the ice maker broke. I am pretty good at repairs and research so after two days with online Samsung support, they recommended to call for service. I could not find anything online to help myself take care of the problem, so I called a local company that I have used in the past. I could not use this company because you have to be a special Samsung repair service, which Samsung only gave me two companies to choose from. They sent out the email service request, which after days, I had no response so I called. I called on a Thursday to that company and received a message that they were closed for the next 5 days for Labor Day. I have never heard of a company that is service-orientated close that many days. I then called the second company, which came out the following Thursday. I had given the information for what was wrong and they brought out the wrong part and needed to order the new one. Two weeks later, they came out and fixed the problem with a total work time of 20 minutes combined for both stops and $230.00 later, which was a good portion for what I paid for the fridge. After I called Samsung and complained about the first company, they referred me to the second. I still received a call three weeks after the incident that a tech from the first company was at my door to look at the refrigerator. What? Needless to say, I will not purchase another Samsung knowing that I dont have a choice to go with a service center of my choosing. My opinion: choose a product that can be serviced by any appliance center of your choosing.

Samsung Refrigerator - Model # RF263BEAESP/AA. Purchased this new (4) years ago. Within the first year, the ice maker stopped working and the warranty covered it. Year and a half later, the replacement ice maker stopped working again (ice builds up & prevents the ice maker from making ice). Ok - I dont need ice that much. We learned the hard way that we couldnt count on this fridge to keep the meats/dairy cool enough to not spoil - so we depend on our (20+) year old non-Samsung fridge in the garage. Weve lost plenty of food in the Samsung fridge because it was not cool enough - in spite of it being set to the coldest setting.Now, just a week ago - the fan in the fridge compartment is making a loud buzzing noise - why, because ice is building up there too and hitting the fan blades. Ive run the manual defrost mode several times - but it only works for a few hours before the ice comes back and the noise starts again. When we bought our home, we did our homework on each appliance. At the time, Samsung got very good reviews, so we wound up buying (4) Samsung appliances - washer, dryer, oven, and Fridge. Only the dryer hasnt needed to be repaired. I will never buy ANY Samsung appliance or product again!

Model RF217ACWP. Bought at Best Buy 2 1/2 years ago. Same water in crisper problems experienced by other Samsung owners. But, also, the paint is peeling off all three the door handles big time! Of course, Best Buy has never heard of anything like this before. Also, Samsung said this was the first they had ever had such a problem and were surprised at our photos. Of course, it is a cosmetic issue and they will do nothing. We are told to purchase new handles and were referred to a parts company who claim they are not part of Samsung. They havent told us the cost. We are thinking removing the handles and taking them to an auto body repair shop to be repainted. Think that will work? It seems with all of the lawyers out there, someone would do a class action against Samsung since it is apparent they are selling a product with a known defect -- the water, freezing issue. Hey, where are the lawyers? Count me with those who WILL NEVER AGAIN BUY SAMSUNG!!!

We purchased a Samsung gas range in November and within 5 months they have been out to 3 times to make repairs. Once to fix the knobs and the control within a few weeks of purchase and twice now to replace the actual metal surface on top as the area around the griddle burner splits. The paint on the grates is lousy and comes off with every pot. The flame on the burners is very high even on simmer but the flame on the griddle burner in very low even on high. The oven doesnt work much better seems like the regular bake isnt hot enough and I usually have to add time to baked good. I dont think I would purchase another Samsung appliance.

Samsung fridge has had a problem. Repaired twice for frosting up to 1 on the back wall in the first 3 years of use. Unfortunately I didnt learn my lesson and purchased a Samsung over the stove Microwave from Costco.ca 9 months ago and now it has what seems to be a common problem of not wanting to shut off when the timer is done. Its great that Costco has such a good return policy and I will be returning it and buying another brand. I will never buy another Samsung product again! My Maytag Nautilus washer and dryer are 14 years old with not one problem and a lot of the time used by 2 families. When buying appliances again Ill check to make sure that theyre Made in the USA.

First the door broke but managed to fix it. Now the buttons for the vent and the light button are sinking into the panel as if it were hollow behind it. The buttons will not pop back out. How do I get these buttons to work. I cant take this microwave out if its pocket its built in.

I bought Samsung model SFR528DSIS in Sep 2010. It started giving problems after two years. Water and ice started collecting in and under the crisper trays. It was repaired by Samsung as the fridge was under the manufacturer warranty and their own technician told that this issue is common with this model. The next year the same problem came again but luckily I had bought an extended warranty and so it was repaired. But unfortunately, it did not last long and the problem occurred again. I contacted Samsung but I was told off so ruthlessly that I will never dare to contact them and feel insulted. I spent $2,000 with the expectation to keep this fridge for long but now I expect to spend big money on repairs if I wanted to keep it.

I bought a French Door Samsung fridge on 01/07/2017. It was not delivered until 02/04/2017. On 02/10/2018 I called Samsung because the ice maker was leaking and freezing up. They opened a service ticket and told me a service tech would be contacting me. On 02/15 I had not heard from the tech so I called Samsung back they gave me the service centers direct number to call them. I called them today and found out they are going to charge me extra to drive from Provo Ut to Logan Ut. I canceled the service call and I will support the techs in my own area. Samsung said they would not cover it under warranty. There is currently a class action lawsuit that is being looked at for the faulty ice makers because Samsung knows they are faulty and have not fixed the problem.

We purchased a package deal at hhgregg in November 2015 including a Microwave Oven, Refrigerator, Dishwasher, and Gas Range. We are not at all satisfied with the range. We had the range service twice in August 2016 due to inaccurate temperature control. Each time they replaced the thermostat, and the also the control board on the second visit.Believing this was an anomaly and no need purchase an extended warranty, we let the warranty expire in November. In February 2017, we began to experience the same issues. The temperature would not stay within the prescribed/published range, the oven would not light when following the proper use methods, and despite following the directions in the manual, the problem persisted. We contact the service department and they sent a tech on March 2, 2017. He had never seen the problem we were experiencing before, contacted tech support and they told him to replace the control board. So now I must wait another week for the board to arrive and be installed.The warranty is expired and despite my protest that they replace the board in August, and it correct failure should be covered, they refuse to do so. Now it cost me $90 for the assessment and another $90 for the next installation service call plus the $150-$200 for the board. When I contacted Samsung they said sorry, nothing they could do. So my message to Samsung, Go to hell. I will bad mouth your product line until I take my last breath. Planned obsolescence is no way to build a future in the U.S. market. We are not fools.

Samsung being the best brand name in the market and having a good reputation, we had purchased refrigerator on 24th February, 2015. Model no: 45H5809SLSerial no- Price: 48800/- Merchant name - ALFA Vile- parle West. With reference to the above subject the day from when the day from when the refrigerator had been installed its not functioning properly, the vegetable tray which needs to keep the vegetables fresh is forming Ice and spoiling all the vegetables. There are several occasion wherein the technician have visited our residence to check it but rather than getting a solution for the issue they advise us how to keep and store the vegetables. The main issue of the technicians, whoever visits is that they cant resolve the issue but in return they keep advising us how to use the refrigerator, seems like its the first time that we have purchased the refrigerator and we are unaware of using it.Very sad and disappointed experience that we have faced in these months due to the Samsung refrigerator purchased. I would request the company either youll resolve the issue ASAP or else replace the refrigerator. I have always experienced a good customer satisfaction from Samsung, hoping that youll keep it up to the mark. Kindly please revert ASAP. Thanking you.

I will never buy a SAMSUNG appliance ever again. I purchased a refrigerator. So I wound up with a lemon. I have spoken to at least 6 or 7 different people the ones that have not resolved any of my issues with the fridge...I even asked to speak to a supervisor and they told me that there was no one available. My freezer was making a horrible sound and the refrigerator part is not cooling properly. I keep getting a run around and no one can give me a straight answer. It is horrible. I paid over a $1,000 for this not even a year ago. They are liars and rude and their customer service people dont know what the hell theyre doing. I hate them very BAD BAD BAD!!! EXPERIENCE IVE HAD TO SEEK ANOTHER COMPANY LIKE SEARS TO COME TRY TO FIX THIS JUNK refrigerator. Lets see if they could fix it!!!

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

Purchased a model RF23HCEDBSR in 2015 and have had issues with icemaker since day one. Called Samsung and they said to remove the ice tray and empty once a week to keep it from freezing up. Thats insane. Im at a point now, where it wont dispense ice, as it is frozen up somewhere inside. Have tried a hairdryer in the past, but this time I am unable to remove the tray. Its stuck!!! Called Samsung again today making them aware of the continuing problem, since day one.... and of course they want to charge me to look into their defective product. I couldnt be more disappointed and will NEVER PURCHASE A SAMSUNG PRODUCT EVER AGAIN!!!! More like SamSuck!!!!

Purchased this top of the line double oven stove from Lowes South location in June, 2017. On February 21st dropped a glass cover from a casserole. A short height (3) from the stove top resulting in the glass top shattering. The stove was still under complete warranty and nowhere did it indicate in the manual that glass tops were excluded in the warranty. Phoned Samsung and followed their instructions as to taking photos of the damage and when speaking with them we got the impression that everything would be repaired. As soon as Samsung received the photos they responded very quickly that it was excluded under the warranty. Nowhere on the warranty was there such a disclaimer. We will never buy another Samsung product again. We would not recommended this company as they do not stand behind their warranty.

We bought our Samsung French door Refrigerator/freezer 3 years ago. After the warranty expired we noticed the ice maker stopped working. Pulled the bucket out to find large ice over on the ice maker itself. Since then, every 2 weeks we have to manually defrost our ice maker. About a month ago it started leaking water out of the water/ice dispenser. Now we have to wipe the floor and collection tray numerous times a day. This also includes inside under the crisper bins where water collects. I have contacted Samsung on more than 1 occasion. 0/10, would not recommend to anyone for either product or customer service.

We purchased a Samsung microwave (SMH8165ST) and installed it over the stove. It worked fine for several years but now it comes on and stays on. Weve come into the kitchen to discover it running and after we turn it off, it is extremely hot. The high heat concerns us so we now unplug it whenever we are not actively using it. We will be buying a new microwave but it wont be a Samsung.

A microwave is just a microwave but I was wrong, this is amazing, its fast and effective, gives a melodic ping when its done. I really like the design and color. A piece of fantastic art I would describe it.

I bought my fridge almost two years ago. And are nightmare start when are two doors fridge start mess it up. We call the support they told I have to call a repairmen. And the repairmen explain the problem is from manufacturer. So he explain the every time my freezer froze we have to unplug and let thaw and plug it again and it works, but we have to do it every two months which is headed we still saving up for another fridge but totally different brand. Now start making so many sound but I still dont know where it comes from exactly. So regret these brand. Should just stick to phones and not for appliances.

Unit is a slide in model. Stove top heats quickly and two of the large burners have multi size heat areas. Oven temperature is accurate, easily holds two large dutch ovens simultaneously, has a large viewing window and a bread proofing function. I would prefer that the oven racks move more freely with heavy items. Glass top covers that edges and prevents food particles from dropping between. I would purchase again.

Samsung 33 refrigerator RF23HMEDBSG/AA = junk. Purchased entire package of Samsung black stainless appliances and am completed dissatisfied. Refrigerator ice maker does not work. Repair under warranty did not resolve the issue. Dishwasher does not adequately clean the dishes - may as well hand wash. The range is terrible - convection does not appear to work; cooking is an adventure as food only seems to brown. Forget about making a frozen pizza and thinking it will be edible. And lastly the microwave seems possessed - it turns itself on. Will never buy another Samsung item again. Complete crap!

I usually never write online reviews but I feel compelled to warn anyone I can about Samsung and the junk appliances it produces. Ive had numerous experiences with Samsung Refrigerators, Dishwashers, etc. For one thing....their refrigerators have a known design defect which causes the evaporator coils to build up ice on them. Usually after approximately one year (after the warranty runs out) you will start hearing loud clicking/grinding noises from your freezer. This is the fan hitting the ice building up around the coils. You will then be forced to defrost the piece of junk with a hair dryer or just shut it off for 24 hours to defrost it. Samsung has known about this for years, yet it continues to produce junk appliances and will not stand behind them.

Dec 2014 when I bought my two-door SAMSUNG inverter refrigerator with 1 yr warranty of service and 10 years warranty of compressor. Im a bit happy of the long term compressor warranty without thinking the possible reasons why they are giving warranty that long. After two years, the compressor had to replaced since its not functioning. Since it has warranty so its free but I still spent around 6k for the labor and other parts needed. So, after the repair the equipment is again functioning very well, but just recently exactly after two years after the repair same problem encountered - the compressor is not functioning and what shocked me about is the estimated cost I have to spend. I need 9k excluding the compressor since its free. OMG. Why do I spend that much when I can use said amount to buy new one. BUT NO TO SAMSUNG! NEVER. The first ref I had lasted for 19 years (other brand)-without any repair. I just disposed it since I wanted new one.

I wrote in to request a refund on my unit, something I found they were providing to many others in my identical situation. Not only did they say no, but when I asked for the name/number of a manager or supervisor I was told there werent any for me to speak to. The unit I have has well know defects for which there are no solutions. Ice freezing on the coils, under the crisper, and water leaking on the floor under and around the unit. Refunds have been given to many others with products -some even older than mine. Samsung has had these issues for many years, in fact ConsumerAffairs published a report in 2009 which speaks to these issues, obviously still ongoing. https://www.consumeraffairs.com/news04/2009/08/samsung_settlement.html#It is unfortunate that Samsung has not improved the product, it is also unfortunate and regrettable that they wont apply the same level of service and attention to each case. Seeing so many others who have attained refunds (even posting pictures of the checks) while I am repeatedly told no is disheartening. I will do a lot of research and think very carefully before buying another Samsung product and I would strongly suggest others do the same, regardless of price/discount.Bill **

We ordered a new refrigerator last week. We decided to pay the extra money to purchase the so called fingerprint resistant smart fridge. Unfortunately, it is nothing but a huge disappointment. Fingerprints everywhere!! At first we thought Home Depot had sent us the wrong fridge, but Samsung is saying it is the correct one and that fingerprint resistant does not mean you wont see fingerprints or smudges!! Um...thats exactly what it should mean. They LIE! So as of now, we paid more money for the same fridge that is non-fingerprint resistant one.

Refridge is 6 years old. Bottom of pull door on freezer, right hand handle disintegrated and dropped off... Small dents have appeared on the bottom of the freezer front bottom drawer. Very, very weird!!! Where and what material is this made of??? Is it dangerous to our health??? I am afraid to keep it for health reasons.

RS265TDRS - We have been monitoring the refrig temp for a week because the liquids seemed cool but not cold when the temp was set at 38 D.F. and the display monitoring inside temp when you open the refrigerator door always read 38 D.F. Lowered the temp to 34 D.F. And monitored the refrig for two days. The display always says 34 D.F. on the outside when you open door but the thermometers we put inside have been well above 44 D.F. for two days and as high as 48 D.F. Thermometers placed in a full glass of water inside the refrigerator overnight indicate a temp of 45 D.F. Temp of tomato sauce in frig also above 45 D.F. Putting same 2 thermometers in freezer set at -4d.F. indicates a temp of -3 or - 4 D.F. We are waiting for service and the temperature is now well above 50 D.F. and yet the display that shows the supposed temp in the refrigerator says 36 D.F. when you open the door which is what the temp is set at. The safety issue is not only there is a design defect that causes the coils in the refrigerator to freeze up but the sensor that lets consumers know what the temp in the box is sending false and misleading temp readings allowing people to think their food is at a safe temp when in fact it is not. Still waiting for service and now the refrigerator is at 60 D.F. and the display is reading 38 D.F. when you open the door. This may go on for days, weeks and even months for some consumers before they realize that they have been eating spoiled food. Samsung needs to acknowledge design flaws that allow the digital temp display to show normal safe temperatures yet in the refrigerator temperatures are 10-15 degrees f. higher. There are many consumers who have been ripped off and played Russian roulette with food, health and safety because the refrigerator coil freezes, the fan stops working and the air temps in the refrigerator rise unknowingly to the consumer. If you own a Samsung refrigerator you may have been eating spoiled food for weeks, months or forever if you are not aware of this problem. Calling for everyone on the www to let Samsung know that their negligence in this matter will not be tolerated and consumers will get justice, satisfaction and restitution for the full purchase price including removal and destruction and recycling of all the defective Samsung refrigerators.

I purchased a Samsung French door in Aug. 2015 from PC Richard with extended warranty for 15 years. I noticed frozen crisper bins in Nov. 2017 and contacted PC Richard. After five days, two servicemen showed up for a scheduled repair. They then stated the kit was ordered and I have to wait 3-5 business days. I read online the kit can be purchased the same day. This problem with Samsung is rampant. The servicemen then stated the newer refrigerators do not have the problem. Then my question is: Why would Samsung sell a product knowing there is a defect? My family had the same problem with their Samsung refrigerator.

I really enjoyed my Samsung except I do believe that part of my issue is its a side-by-side with a French door and I dont have that much room on the side by side part. The freezer down below works great and the extra drawer I love. One big issue Ive had is with the ice maker. It does not seem to make ice well and when it does make ice theyre small.

Within days of buying this $2000 refrigerator, the paint started chipping. Having worked in metal painting, it obviously was a case of not cleaning the metal properly and the paint would not stick, this is especially on the edges and top of the door. This very simply is a defective manufacturing problem. Called Sears who said it was a Samsung problem, called Samsung who said it was a Sears problem. After about two hours on the telephone and ten calls, Sears sent me a check for $100.00 to get rid of me. I am happy to confirm that both Sears and Samsung have gotten rid of me. FOREVER!!!

My glass cooktop on my 5 year old oven range cracked... Theyve since discontinued the part and wont give me any information whatsoever on what other parts are compatible from other models. I contacted them through their live chat, they told me to contact the parts company, after 45min on hold I gave up and emailed them, 12 days of emails back and forth later (takes them a good 2 days to reply to any email) I found out NOTHING, they told me to contact Samsung directly...which is what I did in the first place, complete RUN AROUND. SO disgusted by this company.

Samsung Fridge RF28HFEDBSR. Yes another bad review. We bought the fridge 6/9/2014 when it was new and not more than a month old. The ice maker goes out. They replace the ice maker and 2 months later it freezes on us. This time they sent out a repairman with a hair dryer, yes, a HAIR DRYER and defrosted the problem. Fixed for 2 days. I have had the dance of the repair and replace for 3 years now. We keep buying the warranty and they keep fixing and replacing. You would think they would have a fix for this by now. Why havent they offered to replace the fridge? I no longer own any Samsung products.

We installed a Samsung SMH9187 over cook top microwave in August 2009. I liked the 5 speed fan. The low speed was quieter than others at low speed. Controls stopped working August 2012 so I replaced membrane touch pad - a 3 year life. Now May 2013 (0.75 years later) and no response from touch pad. I just solved the problem. The problem of lack of response to control pad (a membrane switch) was to separate two sections of the control pad cable. The membrane switch type control panel was a film cable that connects to the circuit board. A 7-wire piece folds back on the cable, causing confusion for the control system on the PC board. The solution was to insert a small rolled up paper tube to separate the two cable sections.To test this I removed the paper tube and clipped the cable pieces tightly together. The controls became unresponsive. Separating the cable sections again restored function. This is a quirk in the Samsung design. It may have been unnecessary to replace the first membrane switch ($19). When the new switch was installed, by chance the two cable pieces were separated just enough to work. Then over time they moved together, initially causing some problems, then later total non-function. This problem may cause one to push hard on the buttons to make it work, possibly damaging the switch.Step by Step Instructions: 1. Unplug microwave for safety; 2. Remove 2 vent cover retaining screws from top front of microwave; 3. Push vent cover left to unhook and remove; 4. Remove screw on top of control panel box; 5. Push control panel box up to unhook and remove. No need to disconnect anything; 6. Insert a rolled up tube of paper 2 to 3 between folded back 7-connector piece and the main cable; 7. Re-install control box and test. Then re-install vent cover.Im amazed at all these problems people are having. One would think Samsung would help, but it seems they hide behind warranty is up so call a repairperson. Our last phone purchase was Nokia, not a Samsung, as I have lost faith in the brand.

Bought brand new range, fridge, dishwasher and microwave. After installing range we found that the broiler and stove igniters failed to turn off long after the flame was ignited. Waited 5min then shut the stove off becase the igniters would not shut off. Samsung refused to send anyone out to fix it or send out another to replace it. Be very careful buying anything from this company.

My ice maker broke within 4 years. I contacted Samsung and they told me to call a repair person and that it is not their problem due to being out of warranty. My washer was broken after 2 years and could not be repaired, had to replace with a new one and spend another $1,000. My fridge was serviced within months of purchase. My decals on all my appliances fell off within one year as well. My Samsung microwave was replaced 4 times within the one year warranty. People be aware and dont waste your money.

We purchased the Samsung dishwasher in 2010, within 6 months the clear glass items were coming out etched, dishes were not getting clean, so we used vinegar to help - it worked for awhile. Have had to use the heavy cycle to get dished cleaned the entire time we have owned the machine. Last week it started leaking in at the bottom of the door, but now looking at our hardwood floor it appears to have been happening for awhile without us noticing.About 2 months ago I noticed the digital #s were losing characters, so some of the time was not showing or the numbers were cut off, so when you thought it was a 7, it was showing as a 1. Now today it has a code error 11 flashing and we cannot figure out why. Havent called a repair person as yet, might be worth just replacing than fixing.

I bought a new Samsung French Door model RF197ACWP refrigerator on July 24, 2013. The day after delivery, I discovered the freezer was freezing everything rock solid including my ice cream and it was showing frost on the drawer front. I called Customer Service and their response was to more or less slam the freezer door a few times. On the fourth day, I called again requesting a service rep to come out. I contacted the suggested repair service and they came out the next day only to have the rep say that there was nothing wrong with the unit. That it was set up to the Samsung specs. The ice maker then overflowed, so the ice maker has to be shut off every 4 to 5 days.

First the poor design was the ice maker which broke three times. Repaired it twice and gave up. Bought ice maker. (Mine was the ice maker on top of freezer. Always getting knocked into and broken). I noticed new models dont have the ice maker on top of freezer. Plastic parts broke. Now it is hot in the refrigerator and freezer. Lost between $200 -300 dollars worth of food. Then TRY to find a repairmen. What a sorry lot. Supposed to come last Thursday, truck broke down. Was rescheduled for Sat. No show. Now they can come Sat. That is one week and a half without a refrigerator. I spent big bucks on this I believe 4 or five years ago. Will NEVER get another Samsung product.

All their refrigerators have a design flaw in their ice maker. Its guaranteed to fail. They know this and still sell it. It freezes over. The refrigerator temperature goes up and makes the food unsafe and some end up leaking on the floor. The new ones with the display even caught fire. Mine broke 3 months after I bought it. The first time. I just had the ice maker parts replaced again. They still not have not found a repair for it that actually works. Their customer service is rude and tries everything not to help and make you go away. Even leave you on hold for hours.

Four years ago I purchased a Samsung Counter Depth Refrigerator. Last year the refrigerator quit, the repairman said the entire back was frozen. We surmised it was due to the ice maker being housed in the refrigerator (not the freezer), we defrosted it and I quit using the ice maker and turned it off. We use a countertop ice maker now. But lo and behold, it has done it again. This time I contacted Samsung who referred me to an authorized Repair person who ordered the parts to repair the refrigerator. It’s been a month now and I AM STILL WAITING!!!

Purchased a stove and refrigerator in June. Have already had 5 service calls on the fridge due to an error code that keeps popping up. Last week I used the self cleaning feature on the stove. Once it ran through the cycle I noticed the control panel was not working and the stainless was brown. Called Samsung Galaxy who put me in touch with service quick. After I called and left a message and waited 2 days. Another week for the appointment. The service tech never called to confirm and I waited all day. He arrived and change gedanken out a part but the cosmetic damage was not repaired. He had to call Samsung to get approval. Now he has to come back for another service call. Horrible service department.

I spent big money on new kitchen upgrades - all Samsung (Fridge, dishwasher, Microwave, high-end range). A few months after using the range, the first knob broke. It LOOKED like stainless, same as the range itself, its plastic. Long story short, I had to replace ALL of the knobs in a short time. They MELT or crack, and when you need new ones, Samsung wants FIFTY BUCKS EACH for a piece of garbage plastic. Their customer service department couldnt give a darn (Im pretty sure I was speaking to someone in the Philippines with no power to help me.) I found copies online for $7.50 each, which I am waiting to arrive. Hopefully, they will fit at a fraction of the Samsung price. While I like the BYUs of the stove, the knobs are crap and the customer service is non-existent! Ill never buy Samsung again.

Samsung RF267 series- Never another Samsung. I purchased a Samsung dishwasher and Refrigerator at the same time 6 years ago. The dishwasher quit after about 1 1/2 years and the refrigerator has had issues from the beginning. Freezer not draining properly causing water build up under crisper drawers and leaking onto the floor. This is a known problem on Samsungs but Samsung has done nothing to address the issue. Then about a year ago ice maker would freeze up and not work until it was defrosted. Now the water build up is continuing and the ice maker has stopped working completely. This refrigerator is not recommended.

I bought a full appliance set from electronic express here in Nashville. I bought refrigerator, range, dishwasher and over the range microwave. I spent about $5,0000.00. The microwave right after working one year it just quit working. I called Samsung they sent a tech and he fixed it. After 3 months the dishwasher never clean right. We started cleaning the dishes before we put them in the dishwasher, but finally it quit working - even the dishwasher detergent was left on the dish. I called Samsung and they said it is over a year and warranty expired. So I am out of luck. So I am planning to buy Whirlpool dishwasher since that was the old one I had which worked for over 9 years without a problem. I replaced it because my wife want a stainless steel set of appliance. I am disappointed at Samsung - such a big company makes a good cell phone and tablet like Galaxy S4, Galaxy Note, make a bad dishwasher. Why do not let them stay away from this business and let Whirlpool do the appliance. I will never buy Samsung appliance at all...