The lower freezer handle keeps coming off. Very annoying. Our salesman indicated that ice fell in the freezer in addition to the door. When I went back to Best Buy to tell the manager it felt like she was trying to get rid of me. I just didnt want the salesman to misinform other customers.

Updated on 05/05/2020: Sumsung does not stand by their appliances. Two weeks ago, my Samsung microwave - 4-1/2 yrs.old - turned itself on. Didnt hear it running until the fan came on. By that time, it had melted a splatter cover to the turntable. We had to unplug it to get it to stop. The unit was red hot. If we werent home, there could have been a serious fire. Samsungs response - a free service call to diagnose the problem. We would have to pay for the part ($121) plus labor. They assume no responsibility for a potentially dangerous situation. Weve already replaced the Samsung French door refrigerator because of a defective ice maker that would cost $500+ to repair (there is a class action lawsuit concerning this) as well as a potential $300 fan repair. We have had to replace the control panel on the Samsung range 5 months ago. All the Samsung appliances were bought new and delivered Jan. 29, 2015. My advice to anyone considering Samsung appliances - find another brand. Regardless of what Consumer Reports says (which we consulted before making the purchase), buy ANYTHING but Samsung. Thanks for letting me vent.Original Review: We have a Samsung microwave purchased on 2014. Today, the microwave evidently turned itself on without the fan. By the time the fan turned on and I heard it running, it had melted a plastic splatter cover to the turntable. We were unable to turn it off and had to go to the breaker to shut it off. If we werent home at the time, there could have been a fire in our kitchen. This is a very dangerous situation. This is the second Samsung appliance causing issues. We just replaced a Samsung refrigerator also purchased in 2014 that had weekly ice maker jams (we understand there is a class action suit against Samsung for this issue). All I can say is it is very fortunate we were home when the microwave malfunctioned. I intend to replace the microwave and report this issue directly to Samsung. Im sure there is no recourse except to repair or replace the unit. At this point, I have lost all faith in any Samsung appliance and will never purchase this brand again.

Do not be fooled into buying any Samsung appliance. We bought a French door refrigerator and have had problem after problem. Ice maker doesnt work and thats after spending $600+ in repairs after owning less than 18 months. It makes LOUD noises - continuously! The water runs from the ice maker into the drawer and interior of the refrigerator causing everything you put in it to be wet. Samsung customer service DOES NOT EXIST. If you spend your money on this product you are throwing it away!

Would not recommend buying Samsung dishwashers. The rubber handle to pull out the drawers is melting only after owning for a couple years. Samsung will not replace. The rubber melts onto the dishes.

When the warranty ended, literally the next month the refrigerator stopped cooling. Samsung would not repair the refrigerator even if we paid for it. DO NOT BUY SAMSUNG! This is a cluster of really terrible products. Microwave that turned on by itself and lights on at random times. The stove top replaced twice and the terrible dishwasher that leaves dirty dishes. Samsung sucks garbage. I highly discourage everyone to purchase anything. Useless company doesnt return calls or offer extended support for inferior equipment. We are not angry, were furious and have prevented at least seven awful purchases from being made. I will make this a cause to notify everyone of the garbage thats being sold by Samsung.

I purchased a really expensive model in April. The ice maker broke two months ago. I have been trying to get it fix for two months with no luck. They keep giving me the run around telling me that they will call back within 48 hours and they dont. I have left messages all the way to the Executive Customer Relations Dept and NO ONE calls back. They told me Comtech (321-332-0830) had my case and I am TIRED of leaving messages for them as well and they dont even answer the phone. WORST customer service EVER!!! Needless to say, refrigerator is still broken.

Works great and QUIET! Easy to load and the controls are simple to use. Looks good (black stainless steel). Seems to be energy efficient and the time to wash a load is comparable to other brands. The price is similar to other higher end dishwashers.

I purchased an entire suite of gorgeous Samsung stainless steel appliances for a hefty sum of money. The Samsung dishwasher NEVER cleaned the dishes. In fact, the dishes came out dirtier than when they went in. After 5 years of having to hand-wash EVERY glass that came out of there, I purchased Bosch dishwasher. What a difference!! Every dish that I unload is now sparkling clean, literally.As for the rest of my Samsung appliances... The over-the-range microwave touch screen panel went out after only 5 months (covered by warranty). The touchscreen panel went out again after another year, which Samsung refused to warranty it. To repair it would have cost more than to replace it. I replaced it with a different brand. Oh, and the authorized Samsung repairman said to NEVER put a pot of boiling water beneath the touch screen panel. Really? Its an over the range mounted microwave.As for the Samsung range, one burner on the electric, smooth top range completely stopped working after 2 years. I had to have that repaired for a few hundred dollars. As for the Samsung refrigerator, the icemaker went out after only 7 months. They only warranty the icemaker for 5-6 months. That cost me $400 to replace. It went out again 3 years later, and again had to replace it. The freezer door also had to have the hinges replaced after 3 years. So now, I have an entire kitchen of mismatched brands of appliances. STAY AWAY FROM ALL SAMSUNG APPLIANCES. YOU WILL SPEND A FORTUNE REPAIRING THEM.

We purchased our Samsung dishwasher in late 2014. It needed repair within three months when water was not pumping out of the bottom of the unit. The repairman said that it was a common problem... so common that he usually had several of the replacement parts on his truck. This time he didnt so it took two trips so there was a total of almost two weeks without the machine. Since then the dishwasher has been very noisy and I should probably call the repairman again but I figure something else will go wrong sooner or later. We did purchase a Lowes extended warranty. I find that the machine is hard to load. Perhaps I should have taken one of my plates to the store to try it out. It cleans ok... not remarkable but no major complaints especially if I wash things well before I put them in. I am sorry that I bought this item.

We had the first one go out last year right before thanksgiving. Samsung sent out A&E local service tech. He was rude to my wife and told her to unplug the unit. We lost all our food - they dont care. But a manager at the local Lowes exchanged mine for a new one. Now same thing, seven months later same thing, this time the service tech said he knew what was wrong as he walked into our house said that it was a design flaw and it happens to all of them. Now were going on three weeks with four kids without a fridge. I spent 2 hours on the phone with a representative and he was even laughing at me a couple of times. Ice will build up and the blower fan is grinding the ice causing the cord to get hot will burn you when you unplug it. Afraid it will catch fire but they still just laughed. Please dont buy from Samsung. They have no customer care at all.

The Samsung French door refrigerator with pull out drawer and gobs of electronic features is a Lemon... Im extremely disappointed and feel ripped off! The ice maker drips water, freezes over, doesnt make ice and is expensive to repair. Samsung needs to recall their ice makers or buy back these very expensive, poorly made refrigerators! Dont buy!

We purchased a new Samsung refrigerator in July, 2015 and immediately noticed loud popping and cracking noises. I contacted Samsung and was told this was normal due to our purchase of a model with automatic defrost. (Is there a manufacturer that still makes a manual defrost refrigerator?) No help here, so later I began a Live Chat on Samsungs website to again register my complaint. I was eventually given a link to request a service technician to come and examine the refrigerator. The link failed and I lost all contact with the rep. I then called the service request department and had a long conversation with a nice lady that again confirmed that the noise was normal. I donated a 20 year old Whirlpool that I wish I could get back and dump this Samsung. Never will I ever consider buying any other Samsung product.

I have the Samsung RF267AEBP purchased from Sears ($2,100+) 01/02/2011. Shortly after the basic 1-year warranty ran out, the unit began routinely freezing up due to the known failure of the defrost cycle and/or heating coils and sensors malfunctioning. When the ice builds up over time, it locks up the fan motor from the glacier of ice (sounds horrible like a screech owl). Like others on this post and all over the Internet, I have to force the RF267AEBP into a manual defrost; when the ice melts, it fills the space under the Deli/Crisper drawer with water.The first time this happened, we did not realize that the ice could not drain normally due to a defective drain (Note: The defrost water drain has been reported to be too short to drain properly after the refrigerator goes through a defrost cycle). So, after turning the unit back on, the backed up water that pools under the Deli/Crisper drawer freezes into a solid two feet by one inch sheet of ice! Not knowing what was going on, we could not get the Deli/Crisper opened without pulling very hard on it and that brought the entire sheet of ice out and onto the kitchen floor, creating one big dangerous mess!Now, the ice maker is making loud clicking and banging sounds, and the ice maker has malfunctioned too with inconsistent delivery of odd sized ice cubes (more like chunks of ice) and it, too, now freezes up. We have regularly replaced the filter (@ $30+ each) that does basically nothing but filter water for the ice maker and the water dispenser. This has been the most frustrating and expensive major appliance ownership experience I have ever had with a major appliance in over 40+ years of home ownership.Samsung, you should provide us customers that have suffered through the purchase and repair of this known defective refrigerator full refunds for these known manufacturer defective refrigerators and/or provide a totally brand new replacement of equal value regardless of the customer’s choice. This is an expensive major appliance and we should not be having these problems that are clearly a quality control problem of widespread proportions. If I am not contacted by your warranty and customer relations department with a satisfactory resolution, I will be forced to sign on to the class action suit and add my model to the long and growing list of models already posted on the website. I will also have my day in small claims court for not just the cost of the defective refrigerator, but also for the spoiled food cost of replacement, labor and repair cost, and my lost work/wages due to having to take off work to deal with the overall malfunctioning of your Samsung RF267AEBP.By the way, my paperwork from Samsung that came with my refrigerator clearly states, Your Satisfaction is Samsungs # 1 Priority - Do not return to store. Well, Samsung, here is your opportunity to step up and simply do the right thing, especially since you are on record claiming that my satisfaction is Samsungs #1 priority.

We purchased a Samsung Kitchen Suite of appliances and we could not be more disappointed in the purchase. The dishwasher smells rancid even after they came back and fixed it, it is starting to rust despite being Stainless Steel, The range turns off every so often for no apparent reason and now the ice maker for our refrigerator has stopped working. Samsung support is terrible. The appliances are less than 1 year old. I will never purchase another Samsung appliance ever again. They are poor quality and have given us nothing but problems.

I bought this refrigerator because its beautiful and thought since its expensive it must be good. Well I have ice build up that has been repaired 3 times already, and as of last night it started making noises again. It is ridiculous that this is such an issue. Its not like we are misusing the refrigerator. This should be considered a lemon. Should be replaced all together by a working unit. Its sad that such a big company like Samsung doesnt stand behind their products.

The machine quit working after seven months. Never really fell in love with the thing. First, the racks are awkward. They look nice in the store but you cant stack dishes in them very well. Next, the wheels pop off the rack when you slid it in or out like the designer had been fired from the Lego factory. Next, the depth of the unit is not a standard depth. It sticks out into the kitchen just enough that when you lean against the counter, you hit the buttons on the front of the machine turn it on or off, or changing the settings. Next, the soap dispenser wasnt designed right because if you put pot or a pitcher too close, the front edge, it doesnt open. Then you have to wait another three hours for clean dishes. Finally and the biggest one is that it must have cheap components. It just died. After the repairman looked at it, he said it could be the control circuit or it could be drain motor. Really? Because when you think about it or if you have ever checked one of these out mechanically, there are only three parts that can break down. He mention two of them. On the other hand, this is the perfect machine if you: 1) Like doing dishes my hand. You can even use the dishwasher racks to dry them on, if you dont mind the two cent wheels that pop off; 2) If you have so much kitchen space you dont mind sacrificing 20 cubic feet for a giant unmovable paperweight; 3) The repair person is good friend you want to send business to until the warranty runs out; 4) You have several hundred dollars that you want to either give to the Occupy cause (heads) or the 1%ers (tails) and tails won and you dont know how else to give it them; 5) You have in-laws that constantly come over and want to get rid of them by making them eat off dirty dishes; 6) You love the stench of stagnant water that develops while you wait for repairs. My old dishwasher was in the house when I bought it 14 years ago. Who knew that the old clunky Roper was good and brand new Samsung was garbage? There are only about three functional parts to a dishwasher: pump in, pump out and a control unit. All three can be easily manufactured to function for 20 years. You have to really try to make something that will go out in less than four years. In other words, your Samsung is designed to fall apart in about 36 months. Following a normal curve, some us end up with the ones that die in less than a year and other will get a machine that last 48 months. I have canned goods in my cupboard that lasted longer than my dishwasher! Something should be done. I know this is long winded, but what else do I have to do while I am again waiting of the repairman to call?

This was the first time I purchased an appliance online without actually seeing the product. It will also be the last. I was disappointed with the inside organization of this fridge. There could have been much better use of the door spaces. They are underutilized. The size of the auto fill pitcher is deceiving, the freezer is small. I looked at the distentions prior to purchase but they sure do look smaller in person. The size of this refrigerator is larger than the one it replaced but it holds far less because of the design. Very disappointed.

I purchased Samsung Chef Collection refrigerator around Nov/Dec of 2014. Best looking refrigerator at the time. Paid over $4000. Well, I must say, it does look good, but where is the bases of the GOOD REFRIGERATOR? I wonder. Reason being is that, the ICE MAKER has been giving me problem about 9 months into use. Ice would not come out, so I tried to pull the ice basket off. It was stuck and could not remove it. Called warranty service, then it was close to being expired. Tech came and fixed it, then month later it was doing it again. Seems to me that when ice is being produced, the water splashes along the wall and it freezes the mechanism around it. When tech came, he had to turn off the refrigerator and use the steamer to melt around it. Another problem that I am experience is when ICE is being dispensed, only CRUSHED ICE will come out. So, I guess entire ICE MACHINE is just a JUNK after all. I would not recommend you getting this unit. I should have listen to the sales person, because, he did say, Samsung has weak ICE Machine, but didnt warn me enough. (He should have said, ICE MACHINE is a some Piece of **.) I hope they will do recall on this unit or replace it at no cost. Better yet, they better come out with better ICE MACHINE Technology that will simply produce ICE.

I purchased a Samsung washing machine and dryer and upon receipt of the appliances the washing machine would not power on so I had to have a service tech come out. Mind you this is brand new. Never ever operated so they had to repair the computer on the washing machine. I asked for a refund immediately or an exchange and they would not honor it so I was stuck with the product. Subsequently maybe a month or so later I had to have a repair on the washing machine drum. The plastic trim on the top that holds it in somehow became chewed up and in disrepair. They came out and repair that. Not much longer afterwards I had the same problem. They came out again and repair that. Weve had a little luck for a year or so but now were faced with the same exact problem again and theyre saying that were out of warranty. Mind you, this is the same exact reoccurring problem. Hopefully they will finally stand by their product and either replace it or give us a refund. My fingers are crossed but at this point I definitely dont recommend any Samsung products and Im sure that Ill never purchase any more myself.

I brought refrigerator latest model 5 in 1 option on 28/05/2016. Till today no come to give demo on it. I am very disappointed more than as you seeing here... service is very very very bad. Service men and Samsung dealers, Samsung showroom people are behaving very rudely. I am telling you my friends please please dont buy any Samsung products especially refrigerator latest model 5 in 1 option. I will never refer any of my friends and relatives to buy this type of products from SAMSUNG. Just company is big they are giving very bad service. I called them more than 10 times and registered complaint in Samsung Customer Care. THEY DIDNT TOOK IT HIGH PRIORITY. FINALLY I DECIDED TO GO CONSUMER COURT. Please please guys read twice this message. Dont go for this type of products (Samsung).

I made a terrible mistake and bought a Samsung refrigerator from Costco. Error beeping right off the bat for an open door that wasnt open. Adjusted the doors and checked that the reed sensors were aligned, but same message. Called Samsung technical support who had no answers, but they would dispatch a technician late the following week. Meanwhile about $500 in food spoiled on our counter and their customer care team did zero to help. Please save yourself the anguish of having a day thats supposed to be exciting after dropping 2k on an appliance turn into a nightmare. These people can barely do cell phones right, why did I think they could manufacture a fridge properly.

The microwave just shows SE. But it was working 100 percent a night before, so I wonder whats the problem. Cause I did try to unplug and plug back, but still shows the same SE.

We redid our kitchen at the beginning of last year and installed a Samsung microwave, model ME18H704SFS. After 8 months, the overhead light started coming on by itself. Not the high, but the low. I am not the first homeowner to complain about this very problem. It would seem this microwave has well-known issues and Samsung has not recalled the product. I guess Samsung can stand to have poor public relations. I will never purchase another Samsung product. Glenn **Belmont MA

I bought Samsung electric range from Best Buy. When I put the range on self-cleaning after I just purchased it 3 months ago, the door locked and smoke came from the range and nothing worked. I called Samsung and they sent electronic tech out after 2 weeks but they could not fix the problem. They came back 2 more times. Total of 2 months of waiting for the stove to get fixed. Just recently the left stove did not work and I purchased it 1 year and 1 month, so I no longer have a warranty. I bought the most expensive range and it did not last long. Please stay away from Samsung ranges.

Purchased a stove and refrigerator in June. Have already had 5 service calls on the fridge due to an error code that keeps popping up. Last week I used the self cleaning feature on the stove. Once it ran through the cycle I noticed the control panel was not working and the stainless was brown. Called Samsung Galaxy who put me in touch with service quick. After I called and left a message and waited 2 days. Another week for the appointment. The service tech never called to confirm and I waited all day. He arrived and change gedanken out a part but the cosmetic damage was not repaired. He had to call Samsung to get approval. Now he has to come back for another service call. Horrible service department.

Samsung being ridiculous by charging $62 CAD + $10 delivery for stamped piece of plastic of unspeakable quality to replace the door bin. The whole fridge costed me $1200. Keep off the Samsung products if you could.

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

Bought new Samsung microwave (me21h706mqs) and after one week it caught on fire at the plastic piece in rear corner. Lucky we were at microwave watching or whole house could have caught on fire. Huge plastic smoke and horrible smell. Home Depot response was call Samsung. I asked them to come and take out as it is health hazard. Called Samsung, had to call three different numbers as they cannot transfer, phone technology?? Samsung was not impressed their unit caught fire and really did not care. Said they would sent tech in 2-3 days. UNACCEPTABLE.Basically they hung up on me after I requested someone come out on Monday to remove. Do you think if this happened to the GM at Samsung they would have treated it as routine maintenance? It is now 2 hours after Samsung was supposed to be here and no word yet. Going to replace with ANY other brand than Samsung. If you look at these reviews you see many fires. Cant believe they still are selling them. Buyer beware.

Our refrigerator model number RF260BEAEWW and freezer stopped cooling on February 24. We called Samsung and a diagnostic repairman came to our home on February 27. It was determined that the compressor went out and someone else would need to come and replace the compressor. After a few follow up calls and being told they were waiting on the part the repairman came on March 14th. He replaced the compressor and the final test determined the unit was not holding pressure. The repairman called Samsung while at our home. The repairman told Samsung that the unit was not repairable. After the 30 minute call we were informed by the repairman that we would receive a replacement refrigerator. We were given an exchange number ** and to expect a call from Samsung in the next day or so. We did not hear anything from Samsung so we called on March 18. At that time we were told the exchange process takes 12 business days and we would just have to wait. We explained to the representative on March 18th how difficult it is to go without a refrigerator for 3 weeks especially with 3 children. It is very expensive to buy meals (dinner and breakfast) daily. Plus, we had already had to throw away the contents of the freezer and refrigerator. The week prior we spent over 300.00 on groceries (including meat and seafood). Which if we could find the receipt we would submit to Samsung for reimbursement. But the receipt was nowhere to be found. March 23rd we called to follow up with the exchange process. We were told that we needed to supply a bill of sale for the exchange process. This was the first time we were told this. April 11th we followed up on the bill of sale. We were told that since we purchased the unit at an appliance outlet store the unit was damaged and Samsung would not do anything for us. STAY AWAY FROM SAMSUNG REFRIGERATORS.

I bought a Samsung Range under a year ago and have been having problems with it ever since. When using the oven, it heats my cabinets, knobs, walls, over the range microwave, and exterior portions of the range to over 160 degrees. When using the oven the stove knobs are too hot to even turn on the stove top. We called Samsung and they immediate sent out a service technician. The tech said the area was getting extremely warm but the range was working properly. We again called Samsung because we are unable to use this unsafe product in our home and they were very rude and not concerned about our safety, but agreed to send another tech out. Second tech, said it was getting warm and that’s how ovens work and left. I know for a fact that this is NOT how ovens work. My cabinets and over the range microwave are nearly too hot to open when the oven is on. My neighbor has the exact same range and hers is not operating this way, so I know there is an issue with mine. We are not able to use this oven at this point due to safety issues as my husband has already received burns. Samsung is not willing to resolve this issue and that is unacceptable, especially because it is still under warranty.

March of 2015, we purchased a Samsung Refrigerator from Nebraska Furniture Mart. A month after purchase, the ice maker stop producing ice. Called NFM and was given Samsungs number. Technician came out at least 4 times, only supplying temporary relief. Technician said, this is a manufacture problem. He said, Theres a sleeve in the back of the refrigerator that allows air to come in and with sub-below temperatures over freezes the ice maker, not allowing the ice make to function properly.After calling Samsung, they continue with the troubleshooting techniques. If you are experiencing this problem, dont allow the operators to troubleshoot your issue. Demand for a service tech. Tech from NFM set the temperature control way too cold. Fresh produce, butter, cheeses in the midsection of the refrigerator was freezing. Found out the correct temperature should be set on 0 and 37. To set you must hold the numbers one at a time for at least three to five seconds. Heading back to NFM to complain. If purchasing this refrigerator, spend the extra money and buy the warranty. A home warranty plan may also help defer the cost. NOT HAPPY WITH SAMSUNG RIGHT NOW!

I was sold a lemon refrigerator. I purchased a stainless steam French door refrigerator. I spent many hours and many many calls with Samsung to send someone to diagnose the issue but no one ever came. It was extremely frustrating to deal with it.

I purchased a French door refrigerator on June 13, 2013; delivery was set for the 18th. On that day, they brought a dented one. I wish I had refused. They apologized and promised a replacement on the 23rd. I agreed giving them the benefit. When the 23rd came, I received a call saying they still had the dented fridge for me and theyd give me $150 if I took it. I called Home Depot and told them to cancel the order. Within 15 min., I got a call from a Samsung rep who assured me she would take care of the problem and gave me another delivery date but when that date came, the Samsung rep had not communicated her conversation with Home Depot or the delivery company. My order was canceled and for almost 4 weeks, I was without a fridge. I went to a different store with a different delivery company and, most importantly, its not Samsung ever again.

When I purchased my expensive Samsung Refrigerator about two years ago, the installer recommended strongly that I purchase an extended warranty. My reaction was... since my 18 year old KitchenAid that I was replacing never had a single issue in its lifetime (it was just getting dated), I would think that the Samsung engineers would have really learned how to make a solid product. How wrong I was! A few days after the one year warranty expired, the ice maker started to quit. I would defrost it, and then it would work for a while and quit again. Now it has quit completely.Now it is making lots of noise because a fan is hitting an ice build-up on the cooling coils. Ive had to shut it down, move all the contents to our now 20 year old KitchenAid (working great) in the garage, and let the Samsung sit warm for a day before starting it up again. It works for a while, but this continues to be a repeating problem. The ice maker has crapped out completely, and I use the one in the 20 year old Kitchen Aid in the garage. My expensive Samsung is truly a piece of junk not worthy of being called a refrigerator. Never Again!

5-yr-old fridge a total loss - NEVER buying SAMSUNG fridge again! Lasted 5 years. Stopped cooling completely. Independent appliance repair pro told me that these products are terrible. To fix, would have to either replace a $400 motherboard, or an $800 compressor. Fridge was around 1200 new. Samsung customer service of no help past 1 year warranty. Absolute garbage. Samsung fridges SUCK!

We ordered the Samsung microwave when we built our home. Money was tight so we found one of the least expensive microwaves. We have now been in our home 15 years and the Samsung is still working well, however, not as well as it did when it was new. I have noticed that I have to add time to heat. But for the price and look, when it does finally go out, I will look at purchasing another Samsung.

I requested to have my refrigerator serviced. They had someone come out and completely ruined the refrigerator. I have been battling with Samsung with a complete refund or exchange so that I can get a new one. I even sent it to BBB. You would think that they would expedite this and help the consumer. This lady here was of no help. Lataisha ** | Office of the President. Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660. **. A refrigerator is a necessity, not a luxury. I have been without a refrigerator since 2/11/2019. Never will do business with them again.

I have a Samsung fridge that constantly has fluids in the veggie bins and underneath them. At times it will freeze then thaw and has cracked one of the bins. The company has received a repair ticket in Aug. 2014 and I am still getting the run around about a refund for literally way under price paid ($2300+) just shy of $600 and they keep assuring me someone from a higher-up dept. will contact me today every time I call (they did have a office of the PRESIDENTS contact me but again empty assurance) and just press in extensions till I receive a live person. I have health issues that only allow me to eat organic produce and I cant keep them in the fridge so my health now is struggling and the company is well aware of this and offered a $300 dollar food refund for Aug. till now, but again I havent seen a penny just promises and transfers and the customer service (refund dept.) are rude and has told me I need to pull the fridge out to cut the cord send them a certified package with it and then in 14 Business Days they will issue tour refund but it can take 7-10 business days for it to clear. I would steer CLEAR of Samsung if I were you. Its not worth the frustration they will put you through!

Purchased a french door model in 13 that has worked great. Never missed a beat, no complaints. Based on this success bought another more expensive with cold door in Nov 15. Last week which is early Nov 16 the center drawer control panel failed to respond to input. Samsung did send an authorized tech out that diagnosed the issue and had to replace the entire drawer which is currently on order. That is a big fail to me. Replacing an entire drawer vs the panel is poor design and worse poor reliability. This refrigerator has hardly been used.Had I known what the reliability was of this product I would have either purchased an extended warranty which you cannot do with Samsung after the purchase or purchased another brand. I am now stuck with the knowledge that if something fails it will be expensive to fix and no way to lessen the pain with an extended warranty. Buyer beware. I purchased my 2nd Samsung refrigerator based on how great the first one has treated me...

We bought this in Sears on 12/30/2013 and it was delivered in January of 2014. We did not buy the extended warranty. Weve had nothing but problems with it. It doesnt clean well, shuts down mid cycle and the sensor touch buttons are ridiculous. This dishwasher isnt two years old and again its showing the sensor light and shutting down.

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!The worst part is the customer service at Samsung. I was on hold endless times forever. I was promised a call back from a supervisor within 48 hours which never happened. When I called back after 3 days and demanded to speak with a supervisor, after reporting Samsung to the BBB, I was told that I can continue to fix the refrigerator at my own expense because it is out of warranty! The man on the phone was very short with me and rude and dismissive because the fridge was 3 years old! As if a three year old appliance has a right to be breaking down constantly! I asked for a refund of the $1,400 I paid or for a new refrigerator, and he all but laughed at me. I will never buy another Samsung product again!

Purchased Samsung Refrigerator in April of 2019, by Sept of 2019 freezer stopped working, a week later refrigerator stopped working. Called samsung and they sent out 2 different repair places, first one told us it was a sealed system and they did not work on those. Called Samsung back and asked them to replace the refrigerator they said they would have to try to repair first and unless there was a second problem that came up they would not replace it. Well that second problem was the refrigerator stopped cooling, I placed a thermometer that I purchased in refrigerator and took pictures, of temperature. The thermometer said 48 degrees while Samsung digital readout said it was 34 degrees. We lost over $400 dollars with of food and we see that Samsung will possibly reimburse up to $200 (maybe). Second repair person came out and said that he could not fix problem today that he would have to order parts which would take 3-5 days to get then schedule another appointment to do a temporary fix, he said he would recharge the system and then when we saw a temperature change of 10 degrees to call them and they would send a tech back out to attempt to find the leak. He stated that once they found the leak they would have to order parts and schedule another appointment to fix said it could take 2-3 weeks. All he did was take down serial number and model number never even checked out to see if he could find a problem. I called Samsung back and they did their Usual BS trying to get me to wait on repairs that could take another 2-3 weeks. I told her how about I come to your house and take your refrigerator away and you have nothing to store food in would that be an inconvenience. She said I understand your frustration but there is nothing I can do. I asked to speak to supervisor and she finally approved to replace the refrigerator said it would take approximately 7-14 days to get a replacement. Their Customer service Sucks. The refrigerator is a POS. I will never purchase any Samsung Products no matter what From here on out. Save yourself the headache and stress of having to deal with them and buy anything but Samsung. DONT WASTE YOUR MONEY ON SAMSUNG APPLIANCES!!!! THIS PRODUCT DOESNT EVEN DESERVE 1 STAR RATING!!!! But unable to give it a negative rating.

The new hub refrigerator (with white glove service) plus black stainless double oven range plus ultra quiet black stainless dishwasher plus black stainless microwave plus Samsungs latest washer/dryer combo plus 55 inch Samsung ultra HD TV plus Samsung 65 inch ultra HD TV plus a Samsung S7 smart phone all to update our home and all purchased within one week. Oh, you are the first buyer of the Samsung Family Hub refrigerator and you wont believe the white glove service it comes with. White glove? They came out to measure the location and said no problem, all will fit. Second floor, no problem we have the greatest delivery team. Well, the exciting day comes. The delivery team says they will probably scratch the ref if they bring it upstairs but they will try anyway. Final measurement from the white glove guy, all good she will fit. The greatest delivery team bangs it up the stairs, hides the big and I mean big gauges they put in the cabinet with their moving belt metal buckets and guess what, it wont fit. We now have the white gloved Samsung Family Hub sticking half way into our kitchen posing nicely with the several gauges in the cabinet. No problem well take car of it. Two days pass no call from anyone. My wife finally calls the white glove VIP team and they cant help! You cant help, give me someone else. No hes right, we cant help. You will have to call the store you bought it from. You are kidding me, where was the VIP white glove treatment. Go to Sears, get a Kenmore. We are trying to return all this crap as we also discovered the dishwasher too has a big gauge on the top of the door hidden from us. Even if you have money to waste, flush it down the toilet and dont buy Samsung and be fooled like we were.

The refrigerator we currently have is a replacement for the one we originally bought from Samsung. The original refrigerator had a problem with the freezer frosting up thus making it difficult to get the freezer drawer to open completely. After multiple attempts by the Samsung service technicians to resolve the problem Samsung decided to refund our money so we could purchase another refrigerator. Even though the service quality we received on the original refrigerator was terrible we decided to purchase another Samsung refrigerator because of their reputation for producing quality products. I am sorry to say that the replacement Samsung refrigerator is doing exactly the same thing and it is also very noisy. I doubt we will get more than a couple of years out of this refrigerator. I do not think Samsung knows what it is doing when it comes to making quality refrigerators and it definitely needs a tremendous amount of improvement in servicing what they sell. Samsung refrigerators are junk! I will not buy another Samsung product, ever!

We have had two awful experiences with Samsung. We bought our first Samsung French door fridge in 2016 and sometime while it was still under warranty I noticed the bottom of the left door was not sealing when it shut. Samsung didnt have any authorized service technicians in our area so they couldnt fix it. They told us we had to literally cut the cord and send them a picture of it so that we wouldnt be able to sell it or give it to someone else to keep using it. I told them I couldnt cut the cord as its the only fridge we have and we gotta store food somewhere. They finally gave in and paid us the value of the fridge. Which we then took and per the agreement with Samsung, we had to buy another Samsung fridge, went to an authorized Samsung dealer that said he serves our area and bought a different model: RF28JBEDBSG/AA/08. It worked great for a year or so until the warranty ran out and thats when we started having issues with the ice maker. It completely froze over, started leaking water out the hole when we tried getting ice and just completely stopped making ice. We called the dealer we had bought it from, they sent out their technicians to repair it and they like just some kids off the street who didnt have any training on such repairs. They took apart the ice maker and used a hair dryer to melt the iced over ice auger motor and ice maker assembly. While they were in the process of melting the ice inside the ice maker cabinet they heated it up too much, buckling the inside of the cabinet and melting a plastic tab up top at the back end of where the ice maker sits when its installed. So now the ice maker doesnt fit correctly. The technicians said they caulked the inside of the cabinet all the way around to seal it, but I could still see light coming through all along the left side. Couldnt really feel or see any caulk along the edge anywhere. They charged around $100 for this #repair! This only lasted for about 3-4 weeks and then started freezing up again. I called them again and they said theyd order us a replacement auger motor and ice maker for around $211. I brought it home and took apart my ice maker to replace it with the new parts they had just sold me. After all that hassle of taking it apart I find that they gave me the wrong ice maker! It was completely wrong. Way too short. I took it back and they gave me the right model ice maker. I then took apart my ice maker a second time and was able to replace it. This again only worked for a few weeks and then also started freezing over and doing what the original ice maker had done. Ever since Ive had to shut off the fridge, take the ice maker apart and thaw the whole ice maker and auger about every month and a half or two months. Ive contacted Samsung multiple times and they only tell me that its out of warranty, try to send out the same Samsung authorized shops technicians to #repair it (which I refuse to let this shop ever touch my appliances again since they screwed me over every time Ive dealt with them) or they give me a phone number to call Samsung to order parts to fix the ice maker. I am not spending any more of my own money on this piece of garbage and will never buy another Samsung refrigerator.

I bought my RSG257AARS side by side refrigerator 4 years ago. Everything was great with it until the compressor stopped working properly and all the coolant leaked. When I called an appliance repair shop they told me that Samsung only lets people who are trained by Samsung repair their fridges. She was very nice and told me where to go to find someone in our service area. Here in the DC/VA/MD area I could initially only find 3 people who would work on my fridge and it took me a week and a half to get an appointment. I lost EVERYTHING in my fridge and freezer. Then, they charged by $300.00 for a visit! Now, less than 90 days later (and the part was only good for 60-day warranty) I am having the SAME problem and now have to call a separate appliance repair place to come fix it, AGAIN! I will NEVER EVER buy another Samsung appliance in my life. The Samsung Customer Service department gives me the runaround. DO NOT BUY A SAMSUNG Appliance. Even if its the cheapest price and you THINK you are getting a good deal. Go with any other brand and save yourself the headaches.

We bought a beautiful looking RF30HBEDBSSR/AA and had nothing but trouble with the ice maker. Samsung will not come up with a solution or stand behind their product. We thought about replacing the ice maker but Samsung has not corrected the problem, so buying a new one will not solve the problem! We have to defrost the freezer the old fashion way, with hot water. We are tired of doing this process because we have to keep the refrigerator doors cracked open so it wont start freezing again. By doing this we have lost perishable goods. We have replaced our Washer and Dryer with a different brand because Samsung wont fix the problem and now we are replacing our refrigerator even though its not that old! Next well replace our range. We started replacing our TVs also. NO MORE SAMSUNG!!!!

We purchased a Samsung refrigerator in November 2013. In the last 6 months water is accumulating in my produce drawers. I thought a hose was not connected correctly. Sad to say that was not the case. We spent 1200.00 on this fridge and after reading that others are having the same issues something needs to be done. CLASS ACTION SUIT. (Model # RF217ACRS).

I have purchased Samsung refrigerator model RT26ZBSS1/XTL on 2009. After using for 3 years it started giving trouble like cooling issue. I have reported this issue to their service engineer and he has replaced the thermostat and other item for the same. After using for two month it has started giving the same problem. I request other customer to not go for Samsung product.

Purchased 5/31/18. Installed by Sears 6/8/18. Warranty out according to Samsung. Today is 6/819.. Same control panel out, will not turn off, had to turn power off at breaker. I will never buy another Samsung Dishwasher ever, our old cheap Whirlpool, lasted 15 years. 700.00 for this stainless steel, piece of junk. 1st repair was 1 month old. Buyer Beware.

We bought a refrigerator May 31 2011. The fridge made weird noises, kind of like an electrical surge. We had someone check it out because we didnt want a fire. We were told everything was fine. Sometime later, I started seeing water in my drawers and not thinking to much about it, cleaned it up. All the time wondering and curious where it could be coming from. My problem just spiraled out of control. One day I went to open my fridge drawer and was not able to open either one of them. They were frozen to the bottom of the frig, with at least 21/2 inches if SOLID ICE. I then had to take a chef knife and try to break the ice apart. It was unbelievable. I took some pictures because I couldnt believe it (Unfortunately, they were lost when my phone broke). I cleaned the mess up.This happened I couldnt tell you how many times. Or how much food had to be thrown out. Then I noticed the freezer was frosting up like one out of the 1970s. I had to unplug my fridge to clean out the freezer. Everything in it was covered with ice. More food ruined. Mind you, this is a frost-free freezer. Right. I have nothing but expense (food), aggravation, and no satisfaction at all. As of today 5/16/2014 my refrigerator is reading 57 degrees. I unplugged my fridge today, completely cleaned it out top to bottom. Threw out 2 garbage bags of food and thats where I am as of today. We paid right around 11010100 for this poor excuse for a fridge and not sure where to go from here. We will never buy another Samsung!!!

I have owned my refrigerator for less than a month. When it was delivered I noticed a small dent in it which the store compensated me $70 for. A week or so later I saw a small chip on the same door. This is a black stainless steel refrigerator that retails for about $1800 (RF261BDAESG). I went to the store and they told me to contact Samsung. I spoke with Samsung and they said they would send a technician out and gave me the company name. I was contacted by that company and told that if they came out and decided it was physical damage I would have to pay for the service call, $200. Also said that if I wanted it fixed it would cost up to $400. I have no intention of paying for any repair for an appliance thats less than a month old.First whats physical damage? If they mean that it was done by me how can that be determined? Whos to say it wasnt caused at the same time as the dent was made? Why would they sell a product that can seemingly be damaged so easily? I spent about 30 minutes on the phone after speaking with their service center trying to resolve this, as long as I dont pay. Im pretty sure they would say its my fault just to save Samsung money. My main concern is the lack of customer service from Samsung because I bought an entire kitchen suite. I purchased Samsung because I had always heard positive things about them but I can guarantee that I will do my best to dissuade anyone from purchasing any Samsung product.

Biggest piece of crap on earth. The plate above the veggie drawers is 2 plastic inserts that cannot be removed. If anything liquid spills or a fine powder spills it seeps under the plastic. NO ** WAY TO CLEAN IT. NONE. NADA. I have never seen such stupidity and horrific lack of cleanability in any refrigerator in 60 years. IT IS A PIECE OF **. The back wall freezes anything near it. Water drips under the large drawer and freezes. This is the second Samsung fridge I have had (it was a replacement for the first one that was so bad they were forced to replace it.) I will never ever purchase anything from this crap company. No customer service, horrible appliances (think exploding phones) and no one at the company cares.

I have had some of the same bad experiences with Samsung products, so I decided to share my experience to help those facing the same problems as me. I have owned the top of the line dmt800RHS dishwasher for less than two years. Initially the only issue was that the dishes would not get clean enough, so I spoke to the Lowes sales person who told me to make sure the water was hot at the sink before I start my washer. Even though there is a heating element in the machine, this did seem to help. Then, we started to smell what a lot of you are complaining about. Finally, the last straw was this latest issue with the machine filling with water but not starting the wash cycle. It also drains okay. I took the washer outside and removed everything inside it. Dont worry, its not rocket science, you can do it too. Just take your time.What I found was a piece of calcium stuck between the impeller and deflector. The calcium had hardened on the heating elements. I had to remove trapped food from inside the screen. I believe that is where the smell is coming from. I laid the machine on its back and removed the white plastic cover on the bottom that has two screws. Use a flat tip screw driver to release the tabs. Once inside, use a pair of pliers to pinch and slide the clamp back to remove the black hose at about the middle of the washer bottom. Stand it upright and blast the interior with your garden hose. If you live with hard water and your heating coil is covered with calcium put the hose back on and in the upright position submerge the coil in a CLR/water mixture. It might be a good idea to use a dishwasher cleaner monthly to keep the odor and calcium down. I hope I helped someone.

I will NEVER purchase any Samsung products ever again. I will also let everyone I know to never purchase Samsung products. I purchased a Samsung refrigerator one year and almost a month ago. The refrigerator has completely stopped working because Samsung put a faulty part in the fridge. They will not do anything to help me or fix this problem because the warranty is one year and it has been 22 DAYS past the warranty. Samsung has told me I will have to pay $160 just to look at the refrigerator + parts which they would not disclaim to me an estimate of how much the part could cost. I had a technician (not from Samsung) come out and look at the fridge prior to calling Samsung and they saw that Samsung had put in a cord that was supposed to have 3 prongs but was broken and only had 2 prongs. They informed me that they could replace the part which would be at least $250 dollars. However that still will not guarantee if the refrigerator will still work because the faulty part might of completely damaged the fridge for good. The technician informed me that I was lucky because the refrigerator could have completely blown up due to the faulty part. I called Samsung after I had learned what the issue was and they would not do anything about it unless I paid for them to fix the fridge and they did not guarantee that even after paying that if the fridge still does not work that they would do anything about it. They basically told me that I would have to keep paying more money to get it fixed because the warranty was up 22 days ago and it is now no longer their fault. What company puts a BROKEN part into an expensive and large purchase putting a household family in danger and then doesnt own up to it nor replace the part?! This is the worst customer service I have ever received my whole life and I am 55 years old and have owned many homes and many appliances in my lifetime. Samsung makes faulty products that are a danger to the consumer and then charges the consumer ridiculous amounts of money to fix it. What a greedy, dishonest, unreliable and manipulative company. Do NOT buy a refrigerator from them!!!!

Called Samsung, would not replace. Had 18 techs out to try and fix the problems. 4 times we have replaced the auger, motor, ice maker, sealers, epoxy, defrost sensor and evaporator cover. It is getting ridiculous. Bought brand new July 2016 and it has not stopped having problems. Water leaking out of ice maker filling up canal leaking all over fridge build up corrosion and all over floor, lost lots of food. Top shelf freezing. Crackling, popping or clicking sound. Ice build up. Slushy ice comes out. Ice spews out all over. Leak in bins and under bins and on and in freezer.

Our dishwasher is 2 years old and it has been a problem since the start. The touch pad on the top of the door is sleek but doesnt always work properly. Many times we would press the button and nothing happens. You need to press the power button then the start button. Both often need to be pressed several times before it works. The cleaning power is weak and the dryer is worse. After a long cleaning cycle, the glasses and dishes are dripping wet. A few times the dishwasher stops in mid-cycle with an error indicator. We need to open it and restart it. I cant rate this machine low enough.

Purchased a Samsung refrigerator back in June. After 2 failed deliveries with damaged doors, Finally had 3rd fridge delivered on Sept 30th without problems. Called the Samsung company on many occasions regarding the problem. The Samsung company offered me a $150.00 gift card for our troubles. Today called to follow up on the gift card NOTHING!!! They will not honor their promise of the gift card for our troubles. Worse customer service I have ever experienced. The ABSOLUTE WORSE!!! Buyer Beware after purchase they forget about you and anything to do with their product.

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

A year and a half ago I bought all new Samsung stainless appliances. Ive had nothing but problems. A used refrigerator was delivered. Had to fight the store over that. Already had to replace the microwave once. The dishwasher had a dent when it was unwrapped. Within the first year it needed repair and it needs repairing again. Dont know how it can be energy efficient when the normal cycle takes more than 90 minutes. I wish I had it to do over again. My new appliances would NOT be Samsung.

We bought a new over the stove Samsung Microwave and its faulty after 2 months. It comes up with error code and you cannot use it at all. This started about one month after we bought it. They keep telling us they are waiting for a part, but they have never come out to look at it. All they have is the error code which makes me wonder if this is a known fault and what happens after the warranty is over. We have had a Samsung washer that has been great. The service company keeps telling us they are waiting on a part but its now going on 3 weeks without a microwave.

Samsung Microwave SMH8165STE - Around the two-year mark, beeeeep, lights on, lights off, SE, beeeep… It never ends! I just Live Chatted with Samsung rep. She put my info into Executive Consumer Relations. What does that mean? Eh, I wont hold my breath to get anything accomplished - these reviews already prepared me. I really think there needs to be a class action lawsuit for this. Not because it is such a huge ticket item, but because Samsung needs to be slapped and told they cant get away with this. How do we do that? Im in if you guys are! As for this microwave, quite frankly, I really dont think I want this hazard in my house. Itd be cheaper for me to go buy a new one from a different company, not to mention I wont have to unplug it for fear a fire will start in the middle of the night while my family and I sleep because the possessed appliance decides to turn itself on for an imaginary baked potato.

Our brand new Samsung fridge is so loud we vocationally have to turn up our TV to hear over it, it kinda vibrates throughout the house. Samsung says thats normal operation and they will charge me to send another tech out even though Ive only had one out to date.

We have an ongoing problem with ice build up under the cooling drawer. We had previously owned a Samsung refrigerator with the same issue, which was due supposedly to a too short heating element at the bottom of the coil. When we purchased our current unit, we were assured that this design problem had been resolved. It has not. I encourage the government to force Samsung to recall these units. We will never purchase another Samsung appliance.

We bought our Samsung microwave model SMH8165W on Feb 23, 2011. I know this b/c I actually registered online w/ Samsung to get the extended 1 year + 3 month warranty. They have engineered their microwave to be built to last barely above a year. Let me say, it is beautifully designed and at an inexpensive price point. It was the best deal at the time. It had features that we NEVER used - like, any of the snack features. My husband still loves it.... BUT... within a year, one of the LED legs blew out in the first number. We ignored that. It wasnt big enough to bother, you could still read the number. Id already misplaced any paperwork. Now, on Feb 18, 2014 - almost 3 years to the day that we purchased our Samsung we have another interesting error. Our under microwave light that goes from On, to Night light, to Off.. it always stays ON. One of the lights blew out so we changed it thinking that maybe that was the problem. Nope, both bulbs now burn brightly. We are out of warranty. We wont be buying Samsung again. We actually need a light on at night to cook, being in a dark kitchen. So in the meantime Im buying a set of 3 stick on LED lights for $6 on Amazon. One LED light will last 1000 hours. Lets see if it outlasts the Samsung.

Our new Samsung appliances were installed in mid February. I immediately noticed that my WaterWall dishwasher was hard to load. Prongs are short and awkward. Glasses fall over. It didnt wash dishes as well as my $500 old Whirlpool. I paid almost a grand for this one in hopes of some kind of dish washing miracle. Now it has a leak one month later. Glad I have tile flooring instead of wood. I have called Lowe’s to see what to do. Havent heard back yet. From reading other reviews, it looks like I am not fooling with this, yet I am going to return all my Samsung appliances. My mother told me to buy Whirlpool. I should have listened.

I have used Samsung 23 L Solo Microwave Oven. Colour Black. Used since 6 to 8 month. Performance is very Good. Capacity 23 Ltr. This is a solo microwave, no grill or convection feature availability able. This oven is not compatible for baking anything. Price under 5400/-. Such an awesome product. Must buy from Amazon.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

Purchased this model 2.5 years ago - have had issues with ice maker ever since. Do your research, issues with Samsung and ice makers (especially this unit) are all over the internet. The ice making function is pretty much so useless. On mine, like so many others (thousands) freezes up, literally turns into a block of ice. Overall, great design and functionality, however, for $2k I expect the ice maker to work.Samsung refuses to take any accountability, as a result, major class action lawsuit is underway by law firms and thousands of consumers to get them to do the right thing for their customers. Its all online, do your research. While I have owed and been quite happy with a number of Samsung Plasma TVs and LCDs, their responsiveness to this serious product issue with ice makers is nothing short of shameful. I had hoped to get it repaired, but a reputable (and Samsung certified warranty service) indicated that even after spending $500 on parts and labor, the problem will most likely continue. So, after spending $2k on this thing, and 2 1/2 years later, I will be buying a new refrigerator/freezer. And, as a result, I will never purchase another Samsung product again. Never. Do your own research, and look elsewhere.

The refrigerator leaked water on the bottom inside. Called Samsung about the problem, they didnt offer any remedy, which they could have sent the $6.00 part at least. I had to shop the internet to solve my problem, which took a long time. From what I understand, many people had the same problem and didnt get any help from the manufacturer.

We, like a couple of others, were going through a remodel and decided to upgrade our appliances. We bought the Samsung range, $2600, from Lowes when they had a special on this range. Expensive, to say the least, but it was beautiful. Because of construction delays we did not get the range and other appliances installed until several months later. We been using the range for about 6 months now and the oven just never seems to be right. The Tech has been out twice and says, Everything checks out? So, Thanksgiving come around and we do a Turkey, all timed out according to the oven temp and time for the 20 pound bird. 5 hours later and the temp wand said it was done. We took it to our Daughters house and began cutting -- nope, not done. It look done, but pink meat and really pink and red around the thigh joints. Closer to the breast the white meat was slightly pink as well.If you want to do cookies you have to settle for near burnt outer crust, making for hard cookies, if you want the centers to get done. The oven may test right but somewhere along the way, through the process of heating and cooling to maintain temp this oven is failing. Looking to get it replaced. We would even stay with Samsung if they would agree to a replacement of a different model. Im for going back to an Electric. That is a lot of money for a range that only half works. We had a cheap wall oven that worked great for all baking, did not know how well it worked until we bought this Samsung.

My Samsung side-by-side fridge is making a loud noise every 3-6 months. I have to unplug it, put food in coolers and defrost it to make it stop. Samsung has sent a repairman who says its my fault for keeping the freezer door open too much. This is my 3rd side-by-side fridge in my lifetime... The 2 other ones were Electrolux. Had them for approximately 10 years each with no problems. Samsung gave me problems after 3 months. I have noticed that my meter is going very fast when the noise is ongoing. Today I had it and order a new fridge. I will NEVER buy another Samsung product again!

I bought a Samsung refrigerator and a Samsung washer and dryer a year and eight months ago. I dont recommend anyone to buy anything that has the name Samsung on it. I had the refrigerator about a year and the memory board went out causing the icebox part to freeze and the freezer part to be the icebox. It cost me $500 to replace the memory board. Now eight months later, my washer has stopped working. It is a computer chip that has gone out which Im sure will not be cheap. I wouldnt recommend Samsung to anyone. They couldnt give me another Samsung product for free. I wouldnt bring it in my house. Buyers beware!

I bought this refrigerator 3 years ago RB195ZASH. It look good but now this thing wont stop at all. Ill stay on the whole time and I notice the ice maker is not working anymore. I just dont want to put more money into it after seeing all this complaints. Now I know what to do. I wont buy a samsung refrigerator again for sure.... Thanks everyone for sharing your experiences, sometimes we have to learn the hard way... bye

My Samsung gas stove stopped working just past the two year mark. As I was about to put a holiday dinner for 14 into the oven I discovered that my oven was not working. The igniter had to be replaced and with the service call, the total bill was just short of $400.00!!! I am very disappointed with this product. I have had other stoves in other homes and I have never experienced such a poorly made appliance. The customer service representatives at Samsung Canada were completely unhelpful. I will never buy a Samsung appliance again! It is outrageous to have to do such an expensive repair on a relatively new stove. I might add that the stove is lightly used in a household of two adults.

I got my NX583GOVB gas oven range 2 years ago and the knobs are broken by now. They were made with plastic material, now they charging $39 for each knob plus shipping. Call Samsung. They just cover 1 year warranty. Is unbelievable! It should be last for 10 years. Last time I get Samsung!

In 2010, we finally upgraded our appliances that we had for over fifteen years. Of course, the Samsung appliances came highly recommended. I did three months of research, even though there were many red flags and negative reviews about Samsung appliances. Thanksgiving 2011, the refrigerator began making a loud noise. Of course, the warranty has expired, but we have purchased extended warranty. So no problem, right? Wrong. The tech could not come until one week later.To make the story short, the issue was finally resolved in Christmas week. May, it’s the same problem. And now there’s an SE error code on the microwave, but no warranty. Samsung contacted a technician and he said it would cost $202.82, about the amount we spent on microwave. Needless to say, I would never buy another Samsung product again and will make sure to let anyone I know of the poor quality products they sell to us Americans who work hard for their money. I do, finally, have a question: if Samsung knows of the problems, why not resolve it before it becomes a class action suit?

Samsung french door RFG298 - I have the same problems and even more. Fridge will be 4 years old next month. It stopped working entirely except for 2 flashing LED lights at water dispenser. No other lights work, no compressor, no NOTHING. The bottom ice maker broke within the first couple of months. Just spent $70 to replace door storage bins and more are cracked. There are stains in between the glass shelves and rubber I cant get out, including stains on the flap of the deli drawer in between the plastic that cant be reached. Had an AHA moment when I read another review saying their fridge had dings all over it as our fridge also has dings I cant imagine why and how that happened. SAMSUNG is not responding to my request for technical help or a technician which I cant find in my areas. Paid $2,500 and purchased at Lowe’s... Its not even 4 years old and USELESS.

The best range ever had, a little hard to keep glass top clean, oven clean mode works very well. Fast boil really is fast boil. Warming burner is nice. A lot of room for five pots on top. Lower drawer has lot of storage.

Model NE59M4310SS. Purchased my stove on May 16, 2019. Stove was delivered June 1, 2019. Only used oven once and the cook top a couple of times. One week later today, the oven and cooktop are not working!!!! The clock is okay so I know that the power is not the issue. I tried several times to troubleshoot to no effect. They cant send a tech out because its the weekend of course. Shame on Samsung for selling me a factory reject. I will never purchase anything Samsung ever again. Buyers note that model number and stay away from it.

So, I purchase my house in May with all new appliances. I notice from the get-go that the refrig. didnt seem to cool enough for my taste. I thought it was just me, but by the end of May I was already having more issues with the refrigerator. The fan was making a horrible sound. By the time the tech showed up which was over a week later. The fan had stopped working and I had to get rid of all the food. He replaced the sensor and water line. It has now been a week since then and my fan is starting to make the sound again. I called the tech because his phone number was on the receipt he left me. He told me that I had to go back to Samsung and start the process all over. So, that means all my food will spoil again! Do not buy this refrigerator!

I purchased the Samsung 30-in 5 Burners 5.8-cu ft Convection Oven Slide-In Gas Range (Stainless Steel) Model #NX58H9500WS and I absolutely love it. The burners exceeded my expectations. The stove is very large and can cook multiple things at once. The stainless steel looks beautiful in my kitchen.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

Ive had a Samsung range for 4 months and am extremely disappointed with it. The black glass top is amazingly cheap for such an expensive range. It is impossible to keep clean and scratches very easily. I had my old GE range for 10 years and it still looked like new when I replaced it with this Samsung. In just 4 months, this range looks old and worn. Every pot scratches the surface. I only use the pad and cleaner supplied with the range and even that scratches the surfaces. Plus, any spillovers go down into the vents and streak the oven door glass. I contacted Samsung and they sent out a technician who took pictures and said Samsung would call me. Its been 3 weeks and no call.

I love the looks of my Samsung, but once we got it home I really did not like the setup of shelving in the fridge part. Im not able to change height of the shelving so I have trouble placing milk, juice, etc. Too many small spaces and not enough for larger items.

1. Water leaks inside refrigerator. 2. Ice maker freezes up - inhibits function from door. At times water will leak instead of ice. Vents inside of refrigerator freeze up effecting overall temp. 3. Strange fan noise. Note: Appliance purchased approx. 6 yrs ago. 2 yrs in occasions water pooling in bottom and ice maker freezing up. Last 2 yrs #2-3 began.

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. Hows that for great service. I am chalking it up to dont ever buy a Samsung!

Purchased this dishwasher 2 years ago, nothing but trouble. Doesnt dry properly, the LED control started to fail, now it starts then drains and shuts down. These units do not run past 2 years. Samsung wont help you with anything once out of the 1 year warranty. Nothing but a piece of junk. Just like the other comments these electronics do not stand up. These units should be priced out at $100 rather than $1000. There should be a class action suit placed on this manufacturer for selling poor quality products.

Samsung has the warranty service out of any company I have ever dealt with. From making numerous phone calls, being placed on extended hold, failed promises of return calls, not to mention the refrigerator is not even a year old. I have been calling for a week with no results in sight. If you are researching products prior to a purchase, please read all the complaints on the manufacturers warranty and most important Service. BUYER BEWARE: DO NOT PURCHASE A SAMSUNG KITCHEN APPLIANCE. You will regret your decision. CASE # **: My refrigerator failed a week ago, lost hundreds of dollars in food, water damages to surrounding cabinet. I have made numerous calls and been transferred to several departments with no relief in sight.

RF28HFEDBSR/AA: The ice maker worked good for about a year. After a year ice maker freezes up and ice cubes clogs up. This happens at least once a month. Then it takes 3/4 days to unclog. We had new ice maker put in but it didnt help. Its a beautiful refrigerator - too bad it doesnt have a good ice maker. There needs to be a recall.

Samsung Refrigerator RF4298HARS - Love the look, functionality and space this refrigerator has to offer... EXCEPT the ice maker is so loud, when it drops it literally scares you. My husband and I have been startled out of sleep. We now turn the ice maker off before we go to bed. We have had friends over who have heard the ice maker and commented on how loud it is. For the amount of money we paid for this fridge, the noise is aggravating.

I purchased a series of Samsung appliance just less than 2 years ago. They have all, every single one, had problems. The ice maker on the fridge has to be manually defrosted about every 3rd week. When it is working it drips water down the door making the door shelves unusable. The heat sensor on the oven was replaced once already and is now giving problems again, which requires me to pull out and unplug the unit after each time I use the oven. The dishwasher door no longer closes properly, so I have to pull it out and attach a clamp on each side to use it. In each case the problems started just as warranty expired. I have had multiple service calls (at my own cost) and in no case was the problem addressed. The fixes that I have for I learned from the internet. In summary, they are clearly poorly made, the service is non existent, and generally, I plan to make it my goal in life to spread the word about how crappy these appliances are.

Known Defect with ice maker that broke in the first year. It was challenging to get Samsung to fix it and there are still problems after the fix. I have mold inside the fridge and inconsistent temperatures.

Samsung SMH9187ST microwave - I have had my microwave for about 2 years and I also got the SE error. I took it out and took it to a repair place. They replaced the keypad. I brought it home, put it back up and it worked for about one month or two. I pulled it out and took it back to the repair place, and they said it worked fine. They ran it all week and still no problem. I went, picked it up again and placed it back in. The microwave ran for about 2 weeks and now its totally dead. Nothing.

Terrible design on water dispenser. It actually dispenses back at an angle, making it impossible to fill water bottles, but worse causes a constant drip of water that did not make it into any container. There is no reservoir for overflow, so once the shallow holding area is full, water gets all over the floor, when opening the door. Dont have the model number, but it is the model sold at Lowes in 2012, with French doors, bottom freezer, and dual ice makers.

I purchased a Samsung FlexZone a year ago. Over the past few months it has been shutting down. First the freezer got warm then the bottom fridge got warm and now the whole thing is at sixty degrees and we are throwing out food. I have had a tech out and have a diagnosis. Every time I call Samsung to have them set up a tech to come out and fix it I get, We will call you in one to three days. And thats as far as it goes... Now Im without a fridge. You need to stand behind your product.

We bought a Samsung dishwasher less than 2 years ago and it just stopped working. Samsung sent someone out to look at it and he told us it would be $600 to fix it and we would be better off buying a new one. He also charged us $99 to tell us that. When I called Samsung to try and get some money back, anything, they did nothing. You would think if you pay the prices they charge for their appliances they would work for more than 2 years. I had a GE for 23 years without ever having to have a service call. I wont be buying Samsung anymore.

I purchased the Samsung OTC Microwave SMH9087ST from Sears in 11-2010. The microwave started having problems. About 6 months later, it was showing SE error on the display and nothing would work. I got the troubleshooting info offline and it told how to flip the circuit breaker and reset it. I did that and once in a while, it worked but would always go back to SE error. In 12-2011, it began to randomly turn itself off and on in the middle of the night, and throughout the day. The light would kick on. The fan would turn on and off. It starts beeping. It has gotten so frightening we keep it unplugged now and it wont reset at all now. Sears says it is beyond the warranty when I called in Dec. 2011. I have seen tons of complaints posted on them but no one will do anything. Samsung is in denial and Sears is worthless. I have a Samsung oven that I purchased at the same time and we love it, but I wont be buying any Samsung appliances anymore after the way they have mishandled this.

This is a family of two and The freezer of my Samsung has broken twice in four years and we hardly use it. The outside paints is chipping and the technician told me that is consider cosmetic so is not warranty. I will never buy samsung appliances again and definitely not from Best Buy.

Samsung dishwasher dw80k7050ug. Dishwasher smells horrible 1 day after wash. Worse when weather is warm. Only thing that works is to completely dry out the drain basket which is holding nothing but water. Odor so offensive. Make me gag. Reported to Samsung. Sent someone out. Said water in basket was normal. Not if it is stagnant. Have seen other reports of this problem. Have tried every suggestion to no avail.