Two Samsungs with same fridge cooling problem. I signed up with Zimmerman and Reed class action lawsuit.

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

We purchased a new Samsung gas range and it was delivered May 31, 2015. After doing a self-clean about July 20, on July 26th 3 of our birds died while we were roasting some vegetables in the oven. 6 days after using this feature it killed them!!! Please read about toxicity from these ovens! I have been in contact with them, and yes they have a compensation department. I am suing them for killing my family and my best friend! I now have a Whirlpool manual clean range!

In April, we purchased a brand new Samsung dishwasher from City Furniture. This was a very special treat, as we had used free and 50.00 dishwasher all our married lives. We got a top of the line one, thinking this way, we would not have any repairs for year. How wrong we were. Within a week of having it, the dishwasher flashed a code, and quit. After calling Samsung for three weeks, City Furniture kindly replaced the unit. It ran fine..for a month. Then it quit. Multiple phone calls to Samsung, a month later... its fixed. Ran fine for 2 months. Since then, we have made many, many phone calls to Samsung. They have: Twice sent our repair request to the wrong servicemen. Escalated our call three times... No response... Who does not service this area. When they did finally get hold of the right serviceman he was beyond rude. But I guess if you are the only Samsung serviceman in the ares (he is), you can afford to piss off customers, because what else are they going to do? Then Samsung sent the wrong error code to the repairman. After a month, the part came in. Oh but wrong part, because he had the wrong code. Gave him right code. Still waiting. Months later. We have a $1000 dollar Samsung 8 month old dishwasher that has now been NOT working more often that it has worked. Another call to Samsung yesterday. Their response was well, we have to wait for the technician to file a report before we can do anything. You mean the technician who STILL HASNT COME??? Time for BBB. Do yourselves a favour. Dont buy Samsung.

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isnt taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.

We purchased a Samsung gas range in November and within 5 months they have been out to 3 times to make repairs. Once to fix the knobs and the control within a few weeks of purchase and twice now to replace the actual metal surface on top as the area around the griddle burner splits. The paint on the grates is lousy and comes off with every pot. The flame on the burners is very high even on simmer but the flame on the griddle burner in very low even on high. The oven doesnt work much better seems like the regular bake isnt hot enough and I usually have to add time to baked good. I dont think I would purchase another Samsung appliance.

My Samsung microwave (M# SMH9187ST) is out of warranty and the Sensor Membrane switch is shot (SE code). Whoever heard of making an over-the-stove microwave that cant handle venting steam from the stove? Anyway, replaced this part for about $75 and my labor and its good for maybe another year. Samsung should not be allowed to sell their junk in this country! Its my experience that their products are cheaply made and fail just out of warranty. Ive had problems with their TV (bad capacitors), their dishwasher (always stopping before wash cycle is over), and their refrigerator (wont make enough ice). I will not buy any more Samsung products. If it has Samsung on the label, stay away.

We put the oven, not even a year old on self clean mode and went to bed. There was a huge explosion and the outer glass shattered and blew 20 feet in all directions. Two weeks later we are still getting up glass and also have had small slivers in our feet and hands. There is a company tag inside the oven draw that states it was sold in Feb. 2013. The Model number is: JOVO7DDD201222A and the SN NE595ROABSR. The report transaction number is: **. The last one was: **. They first said it was out of warranty and then the last call they said it was from exterior blows. No service person has inspected the door or the thermostat.

Called Samsung because refrigerator wasnt cooling, repairman said it couldnt be fixed. Had extended warranty. Been without for over 1 month now and Samsung has been giving me the run around. Still waiting for their callback that they said would be in 2 days. I need something done NOW. This is the second time I have had to call the to repair my fridge. The icemaker had a defect the first year, now this. My fridge is only 2 years old. Hope someone can help me out here.

After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. Excuse me it hasnt been working for almost a month now. Im not going to leave it plugged in. Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldnt agree to that since my husband had already tested those and they were working properly. Im knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. Im and saving my money now for its replacement. Thank you to Samsung for doing the right thing

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

Just like everybody here, I got this error for my Samsung microwave (model SMH9187W), which is just a bit over two years old. I arranged for service myself by a Samsung authorized service company. The repair cost $205.90. The company diagnosed the microwave as needing a new keypad. While waiting for the company to come back with the part and install it, I contacted Samsung about getting reimbursed for the problem. To my surprise, they did have a program in place to reimburse people, but only if you arranged for service through them and only if it was the control panel. If it turned out to be the keypad, they wouldnt pay. My service person came back, installed the keypad (which he said was the recommended fix in Samsungs own manual for repairmen) and my microwave now works. I contacted Samsung again because the invoice from the repair company says they actually replaced the electronic control board. I think the repair person is maybe using the terms interchangeably. At any rate, Samsungs new excuse for not paying me now has nothing to do with how my microwave was repaired, but because they have no way to reimburse me; despite the fact that I have a detailed invoice, that the repair fixed the problem and that it was performed by an authorized Samsung repair company. I just wrote a letter to the CEO and told him I would never, ever buy another Samsung product.

I purchased a side by side Samsung Refrigerator (RS263TD) in 2014. It began freezing at the bottom in 2017 and I had it serviced for $200 replaced the cooling panel. Now in early 2018, the problem is back. The service company guarantees their service for 1 year if there are problems with the unit; it was not charge. I have now reviewed the consumer complaints related to Samsung refrigerators -- they are all the same. What about a recall on the products. This product was a replacement for my GE (21 years of use). I will never purchase another Samsung product. GE only.

The refrigerator has frozen and had to be defrosted now. I have a smell like something is dead inside. Samsung are no help and after reading the other reviews online it seems as if there is a definite design problem which Samsung are unable to fix. My advice do not buy any of their fridges. I bought mine from the Home Depot - I dont know why they are selling them.

Refrigerator is very poorly made. Freezes up and back all the time water and a bottom of refrigerator all the time. How to take the inside back off refrigerator at least every 3 months to get the ice out and possibly have to take the crisper drawers at to suck water out of refrigerator. Ice maker does not work. Never did work.

On the advice of a salesman at Lowes we purchased a Samsung side by side (model RF197ACWP). He did tell me that there had been some problems with the icemaker so I tried to buy one without an icemaker. Not possible. Im very handy; when it arrived, I thought it would be a simple matter to remove. Not so; when you try and remove it, the refrigerator doesnt work. I managed to figure out the wiring and bypassed the icemaker and removed it. Worked for one year, four months before the problems began--pools of water and icing under the vegetable and meat bins; paint began coming off the handles.I found a Youtube that told me how to deal with the pools of water under the vegetable and meat bins--a 30-40 minute operation that has to be done every two or three months. Repainted the handles with epoxy paint. (Fortunately they were white). Then the vegetable drawer began freezing lettuce, vegetables, etc. Tried recommended fixes--nothing worked. Replaced sensor. No improvement. At that point, I called a local repair service--the tech laughed and said that Samsung was helping him with his retirement. His best guess was that it was the mother board (hes replaced several). Repair would be about $250. But he went on to say that, if the refrigerator were his, he would head straight to the county dump and leave it there. What a piece of crap.

Had the oven on 350 degrees and was ready to put my banana bread in the oven when I heard a loud hissing and then an even larger pop and then an even larger burst of flames. My husband cut the stove off from the electrical box and was able to put the fire out, but the electrical odor was sickening for days. I tried to call the repair number on my stove, but it had been disconnected. I have been cooking for 45 years and never had a stove to catch on fire. I am so disappointed in Samsung. I dont have the money to replace the stove, so I am using an electric skillet and crock pot to make our meals. What a pain. After reading many complaints about the other problems with this stove I am lucky my ovens glass didnt blow out while in the self cleaning mode or catch fire when we were not in the house or even worse the burner would not turn off.

I have had nothing but trouble from this Samsung refrigerator since I bought it. The ice maker has never worked correctly and it has been worked on and parts replaced over and over and over again. I would not recommend this product to anyone!! My experience has been a nightmare!

Stainless Steel French Doors w/ Bottom Storage and Ice Maker - We moved into our home 2 years ago (June 2016) and we were very happy that the stainless steel appliances came with the house. Shortly after the Ice Maker stopped making ice; we also did a YouTube video on how to reset the Ice Maker. To make a long story short, after two other repairs costing over $500, and purchasing a new ice maker, the same problem with the ice maker has happened. Oh I didnt mention all the loud rumbling noises every time you used the water dispenser.Today, June 7, 2018, after a week of no ice, and scheduling a repairman to come out (diagnostic fee of $100 non-refundable, nor applied to cost of repairs), the repairman cancelled after finding out it was a Samsung with Ice Maker problems. He informed us of the lawsuits. We called Samsung to no avail. We have to use their contracted repairman who does not work for Samsung. Very dissatisfied at this time.

My 4 year old Samsung French Door Refrigerator stopped cooling. As it was a Saturday night, I called a local repair company who came out and replaced the electronic control boards. That didnt fix the issue, so I called Samsung and found out that the unit has a 5 year warranty on the closed system. They gave me a repair ticket and said that the service provider would call in 24 to 48 hours later. The service center rejected the ticket because it doesnt do that repair. I have so far called the service center 4 times and have been escalated to the Executive Customer Relations department. Each time they have sent the ticket to the same service center and it has been cancelled. I have tried to escalate further but the Executive Customer Relations department is apparently a series of call centers with no centralized structure, no consistency and no accountability. I am giving up on Samsung at this point and I will never buy another one of their products. It appears to me that the warranty is a sham because they do not have anyone to actually do the repair they warranty.

I had a Whirlpool for 11 years and wanted a new stainless steel model. I got this 2 years back from Best Buy. I didnt get the extended warranty because I never used it with my old dishwasher and all money was just gone waste. The Samsung brand proved to be my nightmare. I had to call tech service twice in 1 year. Then again after year for which I paid through my own pocket. The dishes are never clean and top shelf never gets dry. I wash all with a soap, rinse with water then again run the dishwasher. If you put the dish without washing it doesn’t get clean. The material used inside, smells like a rubber and I think my old dishwasher was much sturdier than this WaterWall. Additionally, you have to baby it. The door lock gave up after 1 year, so changed it. Now again and again we keep getting error messages. I am just tired of this washer. I will not recommend anyone to buy.

Unit is 1 year old. Have had issues on odor and now poor cleaning. All drains and outlets are clean - actually found nothing wrong with them. We pre-rinse before putting in the dishwasher. The racks are really cheap and you have to be careful when sliding out and back in. Samsung has poor customer service and repair technicians say they are awful to deal with. My KitchenAid dishwasher was far better! Wish I took it with us when we moved. :( Would not recommend or purchase another Samsung product again!

I have never written a online review before, but feel compelled to warn consumers regarding Samsung products. I purchased a Samsung, over the range Microwave from Home Depot (Model #SMH181613) in December 2013. The microwave stopped working in March just three months after the warranty expired. While I did not expect the microwave to last forever, 15 months is a short life for any appliance. This would not be so bad if I had not also purchased a washer and dryer made by Samsung. The washer does not get clothes clean no matter how few clothes you put in the washer or how carefully you follow the instruction for washing. My family take their clothes to the Laundromat!

We bought the entire kitchen Samsung appliances. Its a second home with limited use. 3 months out of warranty the lights dont work on the panel. (It will still heat.) Samsung doesnt care. Local repair is within $ of a new microwave. I should have checked here before buying Samsung junk.

We purchased a Samsung dishwasher... Awesomely quiet but this dishwasher has a stench from ** (so bad that I refuse to rate this unit... Well I had to or I couldnt post my review). No matter how I try to clean it... bleach, ammonia, vinegar or one of the dishwasher disinfectants that you can buy... it still stinks... the same with the front loader machines... What can I do to get rid of the stench? Im about ready to go chew on someone knowing its NOT their fault. I thought Id purchase a well known dependable brand name but I think Id.... Let me rephrase that, I know I like my Magic Chef 100% more than this top dollar unit. Its a shame that the USA allows such crap to be imported from another country... Lesson well learned... DO NOT BUY A SAMSUNG DISHWASHER!!!

I have a Samsung RF25HMEDBSR/AA side by side refrigerator that is nearly 2 years old, The ice maker has been a pain since 6 months after it was purchased, the thing drips water constantly, is moldy, does not produce enough ice, etc. It is mounted in the refrigerator portion of the unit in the upper left corner. It seems like it does not stay cool enough to keep the ice fully frozen and functioning. I had the ice maker and auger replace under an extended warranty package (I have been forced to purchase the warranty to the tune of 300 plus dollars a year), because Samsung customer support will not address the issue. The ice maker failed again this weekend after functioning properly for about 4 months. Thank goodness the warranty is still in place so it will be covered. Come on Samsung there are a ton of bad reviews on this unit, step up to the plate and make this right for your loyal customers!

We have a full set of Samsung black stainless kitchen appliances. We bought them two years ago. We have had the dishwasher face and bottom doors on fridge and stove replaced twice under warranty for peeling. Stove peeling again. Now we are told it’s cosmetic and not covered. If we had known it was just a film over stainless we would not have purchased. We are $4500 in appliances that look like crap. Samsung will NEVER get another dime from us.

Samsung refrigerator faulty ice maker. This is the 4th time weve had a repairman out on fridge. The ice maker continuously freezes. He has replaced the machine with a repair kit the second time he came out. Now he is back again for the same reason.

I have a Samsung refrigerator that is 1.5 years old and the refrigerator does not cool. I spoke to customer service and the man was rude. He said that I had to pay to have a certified rep to come out and if it was under warranty they would pay for that but not the visit. I dont have a rep within 20 miles and I live in Detroit. Home Depot said that they have the worst appliances. I have the stove, refrigerator, microwave, and dishwasher. I wish that I would have done more research. Ive wasted tons of food because it may work for a day or two before it goes out.

I purchased a full kitchen suite in June of 2018 and my gas range oven just quit working yesterday. I have received no help whatsoever from Samsung and have spoken with 3 different representatives. I mentioned to all 3 that I researched the problem and Samsung knows full well that they have a defective part that causes this to happen yet has not recalled the models or the part itself despite the fact that there is a pending class action lawsuit against them. I would hate to see anyone waste their hard earned money on appliances that cant even last a few years. Samsung should be ashamed of themselves. Appliances should easily last longer than 2 1/2 years. Hopefully my reviews will help someone else from wasting their hard earned money.

I have had this refrigerator for approximately 1 year, I absolutely love it. I do not know the exact model but it has the freezer on top with an option to change the settings to allow the top to convert from freezer to normal refrigeration which is how I use mine for added space. I never hear it running, absolutely the quietest refrigerator I have ever owned. I have the darker charcoal looking finish, love it.

I have used Samsung 23 L Solo Microwave Oven. Colour Black. Used since 6 to 8 month. Performance is very Good. Capacity 23 Ltr. This is a solo microwave, no grill or convection feature availability able. This oven is not compatible for baking anything. Price under 5400/-. Such an awesome product. Must buy from Amazon.

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

Remodeled our kitchen Summer 2014 and purchased all new top of the line Samsung appliances (Fridge, range, micro & dishwasher). Definitely not cheap. 6 months in was the first service call on the Fridge. After 4 calls finally repairman sent out to access a dead ice maker. He shows up & states I need a new ice maker and had to order it. No ** Sherlock! Fixed it on second service call. Now 12 months and Dishwasher makes a loud bang then stops, making only a loud electrical hum. You know that hum, the on that says the pump/motor just crapped its pants. DREADING calling Samsung repair again. NEVER AGAIN WILL I BUY A SAMSUNG APPLIANCE!!!

We purchased our Samsung Stainless Steel Over the Range Microwave from Best Buy in March 2010. 17 months later, the microwave has stopped heating completely and is not under warranty. So frustrating. We had to get our 15-year old small countertop microwave out of the garage to use until we decide what other expensive brand we want to waste our money on. To invest in nice appliances is a joke and there should be a class action lawsuit.

Purchased the refrigerator less than 7 months ago. Ice maker is no longer working and fridge temp keeps fluctuating causing food spoilage. Customer service was no help. They got my name wrong multiple times and even though I was explaining to them that my PHONE stopped making ice... Horrible.

Purchased NE58F9500S 05/20/2015. One month ago I smelled smoke and then felt a lot of heat from the panel and oven. Which were turned off at the time. Now only 2 burners work and we turn the breaker off when not in use, while we wait for our GE stove to be delivered in mid October. I will never buy another appliance from Samsung.

Brought Samsung French door fridge with freezer at bottom in 2015. In 2019 the icemaker doesnt work, the inside fridge area icing up. The freezer draw broken, the door wont close properly, the little compartments inside the doors all broke off. 1260$ to fix. Worst experience ever.

First the ice maker froze up and then just quit working and I had to pay over $200 to replace it. Then the shelves on the French door began to break into many pieces... just exploded and dumped everything on the floor. I had to replace two of them. Now less than 1 month later one of the replacement shelves has broken into pieces again. Also, the plastic on the vegetable drawer has now decayed into pieces.

We too bought a Samsung RF266ABRS/XAA - this is a French door, bottom mount fridge in September 2009. Though I have been happy with the design, mechanically this system is problematic. We have consistently had issue with the water pooling/freezing under the deli drawer. The Twin Cooling panel on the inside/rear of the unit was replaced in 2011 and now again in 2013. Our service rep told us the unit has a design flaw in the way it seals. Both times have been out of our pocket though I will be pulling my warranty information as it sounds as though another writer says it MIGHT be covered under a 5 year warranty for the Twin Cooling system. I wont even THINK about another SAMSUNG and will be careful to ascertain if the next brand is manufactured by the same outfit. Oh yes, this time our ice maker went out as well.

We were excited about buying our home and I wanted the Samsung French Door Refrigerator in Stainless Steel. My husband begged me not to get it - I SHOULD HAVE LISTENED... We bought the refrigerator in November 2014 and from December 2014 to March 2018. I have had the same problem. The ice maker freezes, it leaks from the ice maker and I have to put a towel down... REALLY... I have called Samsung who passes the buck. They asked me to send all my documentation, which I did, then tells me that I need to get someone out there to do a service order and for ME to pay for it.Then they tell me that in Beaumont, Texas there is not anyone that services Samsung anymore and that I need to find someone... then said BYE. Really, everyone on here is having the same problem and Samsung is not doing anything about a faulty appliance. I will NEVER buy another Samsung product. They do NOT honor their name and do not honor their product. Again BUYER BEWARE of this refrigerator... yes its pretty but it does not work.

Major problems with Samsung range model NE59J7750WS/AC Duo-Flex - If this range is working up to the specifications of the manufacturers design then that design is flawed. One flaw is that there are no vent openings in the bottom of the oven to allow for heat transfer. Vents that would mean the oven could come up to temperature in 10 minutes rather than the 30 to 45 minutes this lemon takes. Other brands that we have since been looking at have these vent slits. It may be more convenient for Ms Consumer to clean a range with a hidden bottom element but if by hiding it you restrict the heat flow, what good is it?Another flaw is that the sensor tells the temperature display 365 and beeps to say it is ready to bake when the oven is only at 225, 365 is still 30 to 45 minutes away. Why was this range designed to do this? To impress the EnerGuide inspector with how quickly it reaches temperature? Can you say Volkswagen?? A third flaw is that there is no consistency in the final temperature reached. Set it for 365 and it may only go up to 345, next time it might go to 385 (as it did when Sears repairman Ken was here. He said he could fix that problem, I said why bother, last time it only went to 345, if you drop it by 20 it could just go to 325.)A fourth flaw is the variation of oven temperature within one baking session. The last time we baked (was the LAST time as we wont try again) it took 38 minutes to get up to 365. We put in a sheet of cookies and 12 minutes later they were done to perfection (the two on the right). The second sheet of the same cookie batch went in just as the first was taken out, when checked 8 minutes later they were already burnt. Usually, when you open the oven door to take something out and then put something in the temperature drops, in this case it must have risen substantially to burn the cookies in 8 minutes. There is no rhyme nor reason for the temperature variations with this thing.You say There is no repair solution that can be attempted by our technicians as after multiple visits we have not detected any fault with the unit. That is not true. Your guy Ken can attest to the fact that it took 45 minutes to get up to temperature and that the final temperature was 20 degrees higher than the setting. He wasnt here when it only went to 345, he hasnt been here when the wild fluctuations have occurred. Have him spend a day here checking it out, hell tell you whats what. Better yet have him take it home and make HIS wife try to use it! We arent going to anymore! For more than 45 years we have put our faith in Sears and Sears products. Now, at the first instance of a problem Sears has failed us. Well see if a media investigative reporter will be interested in this matter as we have had no luck getting Samsung or Sears to see reason. CBC, CTV & Global for a start.

I bought a new kitchen refrigerator, stove, dishwasher and over the oven microwave. All Samsung. Do not buy this brand. I wish I would have read the reviews first. The ice maker started freezing up in the first year. We are into our second year and it still has to be defrosted every week. What a waste of money. You would think that Samsung would make this right for all the customers that have had this problem. I have family members that have the same issues same brand. Ready to take a loss and get a different brand.

Bought Samsung French Door refrigerator about 3 yrs. ago. Ice maker started freezing up and stops making ice unless you pull the bin out and chop ice off the ice maker. Ice cubes freeze at top of ice maker. Leaks water. Had it replaced with a new ice maker, 5 months ago and it does the same thing. Appliance repair said its a typical problem with Samsung and cant guarantee it will fix it to replace it. Spent $300 to replace and it still does the same thing.

Purchased at Lowes who said all repairs are done by Samsung. First we got a lecture on how to wash dishes. Run hot water in sink first, use less soap, use vinegar, use a rinse aid and it will work fine. They all have a nasty film on them even when using rinse aid (apparently required by them). Second repair visit canceled because they needed to order a part. Third visit, another how to wash dishes lecture and supposed part replacement. Fourth visit, another part replacement, and the dishes are still filmy and nasty. They refuse to replace it. Lowes has bowed out. Never buy Samsung again.

We have also been given the run around from Samsung about what seems to be a faulty product - their waterfall dishwasher. What a horrible company, I cannot believe they can stay in business. Our dishwasher is just two years old and quit working. After talking to several customer service agents on the phone, through email, and online, it is still not fixed. We had a local repairman come to look at it, he said it costs more to fix it than what it is worth at this point. There are only two certified Samsung repair businesses in Indiana. The one in Fort Wayne told us they would not come and look at it due to the constant issues with Samsung. We have another one finally coming Monday - we hope (after 7 days of dealing with them to the point my husband was screaming at the customer service rep that was in India because they were asking completely irrelevant questions). If you are looking for new appliances, please do not purchase this brand. We had issues with our refrigerator also. They are poorly made, and Samsung has to have the worst customer service of any company on earth.

Our Samsung microwave keypad is no longer responsive after getting the SE error message on the keypad. The first time, resetting the power worked but nothing this time. The microwave warranty just expired. I had problems with my Samsung TV, but it was repaired under warranty (after a lot of hassle). Our Samsung induction stove continues to give us problems with error messages. Never again will we buy anything from Samsung.

I have had this refrigerator for 3 years and had 3 services calls. Freezes up, makes loud noises, ice maker has broken twice and freezes up often. Worst purchase ever. Never again will I purchase a Samsung.

The control panel stopped working, got a 5E error code. Went online to check for recalls. YouTube showed detail of how to fix it but it didnt work. I called Samsung they did acknowledge the problem and sent out a service repair man who replaced the whole panel free of charge. It was purchased in 2011, repaired in 12/14. Now the hook clasp spring inside the door has stopped working. I see on this site some people have had the same problem. Is this part on recall too? The microwave works if you push the door closed the whole time cooking. Any suggestions?

Purchased from Best Buy a Samsung 30 electric range, NE595ROABSR on 7/10/13. The convection fan started running super loud and then it quit working completely! I called samsung and was informed that it was out of warranty. One year only!! What?! They told me I could pay $300 to extend the warranty. However, to save money, I think we are going to order a new convection fan on Repairclinic.com for $40 and install it ourselves after we watch a Youtube video. We are very disappointed! Also, we had issues with the oven taking more than 10 minutes to heat and also had issues with condensation and dirt between the door after a self-cleaning. Definitely would avoid buying Samsung in the future!

I bought this refrigerator at Best Buy. It was a return/open box, so I was a little concerned going in, but I had no idea what I was in for. For the first 3 weeks, it was great. I loved it. It looks GREAT, especially on the inside with the LED lighting, and the icemaker worked well. Noisy, but they all are. After 3 weeks I noticed water would spurt out the back of the dispenser when I got ice or water, then the next day I noticed my ice cream was soft. The temperature controls still said it was -2, but it obviously wasnt. The next day all the ice was melted. After a runaround at Best Buy, I called Samsung. After a hassle there proving Id just bought the thing, they finally sent someone out to look at it from a local repair shop. The repairman groaned when he saw it and said that most of his calls are for Samsung refrigerators, they break down all the time. He ordered said there was a leak in the coolant line and ordered a dye pack, then came back a couple weeks later to install it, then came back a couple weeks later and looked it over again, ordered another part, then came back and said it was fixed. All was good for 2 weeks, then the freezer went out again. Exact same as it had before. He came back out and said he had to order a couple sensors and a new control board for it. Every visit he made it clear that if we were to just return it and get a different fridge. He wouldnt mind at all that hed ordered the parts for nothing. Hint after hint finally sunk in, and we swapped it out for an LG. When the guys delivered the LG and picked up the Samsung, they laughed at the Samsung and said, Yeah, they have a lot of problems. Especially THAT model. You did right getting the LG. Ive since learned this model has been discontinued, no doubt because of its horrific service record.

We purchased this microwave (SMH1987ST) in July 2010 and never had a problem until a month ago. The microwave would just come on by itself randomly, usually in Baked Potato mode. Only opening the door would shut it off. It was terrifying because I had no confidence in leaving home or sleeping at night with it plugged in. I googled this issue and found common complaints of the same nature on many different forums, a good bit of them here. I then called Samsungs customer service line and got the run-around that it was no longer under warranty and theyd send a tech but it was on me. I then posted on their Facebook page with the issue and was told to call back and ask for the Executive Customer Service team. When I did, I got a little pushback on being put through to them but eventually was. I told the Exec team representative the issue, that they knew about it and that there were over 300 complaints on this website alone. That seemed to get their attention. They sent out a tech last week, he ordered the part and came back today and installed a new control board free of charge. He did say he frequently sees this same issue or the one where people get the dreaded SE message and the microwave panel doesnt work at all. My advice is to be firm and use social media to get their attention. They WILL make it right when pressed to do so. I never would have pursued it further had I not seen other posters say that asking for their Legal Dept. or mentioning the bad reviews got them satisfaction.

The only negative is the material used for the vegetable bins. It is very breakable and needs to be of a more durable material. Other than that, it is a great refrigerator!!

This is the first dishwasher I have ever had with stainless steel inside. Is this the reason Im having problem with mold growing on my dishes? All other dishwashers I have had, left dishes in longer not rinsed that good. Never had mold grow on them. It made me so sick to see this the first time, every dish had mold growing. Good thing there wasnt that many in there. Took them out soaked in bleach. I read my book it said run it once a week, I have been. Run the dishwasher with bleach, then run it again with dishwasher detergent, without dishes. I thought it wouldnt happen again but it did. So disappointed in this dishwasher. Has anyone else had this problem? After the first time I told my husband to be sure to rinse them good. Well it did happen. Bought this dishwasher Jan. 2016, only 8 months old.

Just installed this less than a week ago! Ice works but the cubes are cloudy and small. Water wont work AT ALL! Tried all the trouble shooting, took out filter, checked lines (ice works so cant be that) cant turn pressure up any higher. Pissed off! This is nearly a $4000 fridge! Getting someone on the phone is a nightmare! Wheres the class action lawsuit?

I bought a side by side fridge, cost a fortune! First the bottom drawer developed ice inside, the repairman replaced the rubber seal. Then the warranty ran out. Immediately after, the water dispense spat water out fast. Because of the dripping, the bottom drawer handle is now rusted. Samsung accepts no responsibility for a less than 2 1/2 old fridge rusting. Now it makes as much noise as a chainsaw, Samsung again accepts no responsibility as it is out of warranty. NEVER BUY A SAMSUNG FRIDGE!!!

We purchased this refrigerator from Lowes in April 2013. In December 2013, we noticed that the ice cubes were smaller, and the water dispenser flow was much slower. I contacted the Samsung Help Center and was told to turn up the water pressure in my home, even though it was (properly) set at 60 pounds per square inch! I did turn it up to 90 pounds per square inch, and it seemed to be OK --not back to normal-- for a short while!Several months ago the ice cubes began to be much smaller, and the water flow reduced again. Ive tested the water supply to the unit, and it is just fine. I believe Samsung refrigerators have a basic engineering design flaw, one that Samsung will not admit nor own up to... Thus, my recommendation to NOT BUY a Samsung refrigerator! Coincidentally, we have a GE refrigerator purchased around the same time for our Florida house, and we have NEVER had a problem with it at all. Come on Samsung, own up to the problems with your design, and either FIX THEM, OR GIVE US OUR MONEY BACK!

Purchased all new kitchen appliances with the microwave being one of the Samsung products. The original one we ordered they had to swap out with another unit due to they could not sell the original anymore. We were having multiple error codes, and they sent a service Contractor out under a warranty call, and they assumed it was the motherboard, which they replaced. Well that didnt work, in fact it was worse. Called for them to come out and repair it under the warranty. Seeing the 1st time did not work, so they sent out a service Contractor who replaced the door. In fact it was even worse with the microwave shutting down when cooking and still having error codes. Called Samsung backed and had to argue with them to send someone out to fix the microwave due to it was still not repaired from original warranty so called repair. They agreed after talking to a supervisor and they sent a service Contractor out, where he looked on a website and it showed an issue with the fan. They replaced the fan, but a week later the unit was still having the same problems with the same error codes and an additional new error code. Called Samsung again and they were going to do an accommodation, which in essence is an exchange. I had to send copies of the purchases that Lowes sent me, and waited for answers as usual, so I called back and said that because it was out of warranty they werent going to do an accommodation. Because they didnt fix the microwave from the initial warranty repair, and the delay game, and do not stand behind the product, I am stuck with a defective unit. I would stay away from Samsung kitchen appliances, and glad we didnt purchase all of our appliances with Samsung.

I purchased my Samsung Refrigerator only a year and a half ago and it started to make a loud noise. Had it serviced and the service professional advised it was a build up of ice in the mechanisms causing the fan to not spin properly. He advised this was a fault of the POOR DESIGN and that it would continue to have this issue! I have been online looking for solutions to this issue that would be less costly than engaging a repair man each time and found hundreds of videos by Samsung refrigerator owners who are experiencing the same issue. Tell me why a company would continue to build a product and sell it to the public KNOWING it has a critical fault. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT. I have no confidence in the companys ability to build products. Not one refrigerator should have left their warehouse after they realized the fault in the engineering. I had a Whirlpool for 15 years and NEVER once had it repaired.

I just logged in to see if anything had changed. I purchased the Samsung set electric stove, fridge, dishwasher, microwave and washer dryer. This was for our winter home and used only 6 months a year. So other than entertaining these appliances do not get used. After reading these reviews Im feeling very lucky. After two years we are on our second stovetop that has exploded (and not covered by warranty). The top is so bad you can slice your hand open just by cleaning. The stove light stays on hot permanently, the cleaning feature has never worked, the heat is never even and the funniest thing is that the first time I cleaned it with Windex all of the numbers came off the dials. When I called them they agreed to cover it, wasted my time by sending out a repairman who then called me a liar and said I had broken the stove. I have never heard of such unethical handling in my life. I own apartments and have never had this problem with good old American products. And I will never shop at the store I purchased this at because they carried and supported such a horrible product.

Bought a Samsung refrigerator in May from Home Depot. They were on sale and was what we needed to fit the area we had. Four months into it, my wife comes to me saying its not cold, all of the frozen food was thawed and its a mess. After throwing everything out, I called Samsung repair. Talked to someone in India who read from a script. She directed me to some tests I should do first. I did them, didnt work. Called again, more tests. All I want is my fridge fixed. Its under warranty. Whats the problem? Its that they are told not to send anyone and that the consumer should be satisfied spending $1,796.43 for a fridge that worked 4 months. Tomorrow, I am prepared to start the fight. Class action please.

I want to alert people to the poor quality and service performance associated with Samsung appliances. We purchased our Samsung French door refrigerator 3 years ago as part of a kitchen remodel. In 3 years we have already had +$700 of repairs and service calls. Within 2 years the defrosting system failed, leaking on our new floor and the door closing mechanism has failed. Service was poor and costly. Overall a horrible experience with Samsung appliances and service. I do not want others to not benefit from this costly and miserable experience. Save yourself the time, money and aggravation - do not buy Samsung.

I purchased my Samsung refrigerator in 2015 from Home Depot. I will never buy Samsung again nor an appliance from Home Depot. Approximately 6 months ago I noticed bubbling of the finish on the front with peeling. This includes the left door where the ice maker is located, the drawer and the freezer drawer. The surfaces are raised from the inside out which to me indicates rust. As I began my process to complain I began with Home Depot who informed me my extended warranty didnt cover cosmetic problems. From there directly to Samsung who has consistently refused to stand behind their product. Almost telling me it is my fault. Well what about quality of the product and consumer satisfaction? In the business we own, quality is our most important aspect. Without good quality and willingness to stand behind your products you are nothing. No more Samsung for this family. I found Samsung to be unprofessional in the way this was handled and have complained to the Office of the President without results. Stay away from Samsung.

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

We bought all new Samsung appliances and loved the look. Well the refrigerator-Ice maker has been nothing but a big problem shortly after purchased. Freezes up and no ice!!! Not sure after reading all these reviews, why there hasn’t been a RECALL ON THE ICE MAKER!!! Model-RF28K9070SG. Reviews are all over and sooooo mad I did not look at before we purchased this thing!!!

We purchased a home and went all out and spent over $5,000 for all new stainless appliances package in our kitchen and spent $3,600 on a new washer and dryer. After $8,600 in bills and Within 3 years our fridge won’t make ice anymore. Our dishwasher gets stuck on the delicate cycle, our stove heating element went out, and finally our front load washer leaks and will not take all the detergent or softener down when it runs. I will never and repeat will never, ever buy a Samsung product again. Not a TV, phone, appliance or anything. Samsung USE to be a good brand. But like most brands that cannot keep the quality up with its production Samsung’s best days are behind them. I would sell your stock if you have it. What a garbage company.

We purchased the French Door Refrigerator with center variable temp drawer four years ago. The ice maker stopped working 2 years ago. The center drawer ices up, then melts all over the floor so we had to turn it down to the lowest temp and now its just another drawer. Now, four years in, the refrigerator will not keep food cold. Its a PIECE OF JUNK!

Consumers need to know that Samsung refrigerators have an inherent manufacturing design defect concerning the defrost cycle in the freezer section. If any number of components are non-functional, a sheet of ice builds up behind the freezer panel and the fan is unable to spin even if it receives a signal from the PCB (computer board). This horrible sound described by many customers is the fan grinding against the ice as it is trying to spin. There is a defrost temperature sensor that is read by the main computer board. When the temperature in the freezer falls below 18-22 degrees, the PCB picks up the decrease in temperature from the defrost sensor and sends a voltage signal to the bi-metal thermostat, which closes a circuit inside the thermostat (two metal strips) and sends voltage to the heater. The heaters job is to keep the evaporator coils from developing frost and ice buildup. The same thing can happen in the refrigerator section since Samsung designed a twin evaporator system for its refrigerators, one for the freezer section and one for the refrigerator section. Also, there is a timer which is integrated into the PCB that is supposed to keep the thermostat closed for a specified period of time in order for the heater to do its job. Sometimes, the timer on the PCB is faulty and it doesnt maintain the voltage long enough to keep the thermostat in the closed position in order for the heater to defrost the evaporator coils. Unfortunately, the failure of any one of these components can cause a problem resulting in ice build-up and the freezer not working. Samsung has re-engineered or modified its heater and evaporator systems in its refrigerator models several times over. Also, there are complicated voltage readings that should be read from the PCB, and very few, if any, technicians know how to read the PCB or take the time to perform a full diagnostics test. In order to perform a full diagnostics check, the technician has to put the refrigerator in a forced defrost mode which includes both compartments (fridge & freezer). Most technicians do not like to perform this test because it takes time and time is money to an appliance repair business. If you decide to hire a technician, make sure he performs a forced defrost mode test and reads the voltages at the PCB. In order for the tech to read the voltages, he/she has to remove a panel in the back of the refrigerator to access the PCB with his multimeter. Also, the tech should perform a continuity test on the thermal fuse, heater, thermostat, and defrost temp and humidity sensors. If you want to have a better understanding of your Samsung refrigerator, type in Samsung fast track troubleshooting on Google search.Good luck and make sure your technician performs all of the above-mentioned tests. If he refuses, ask him to leave. I know from my own experience, I will never purchase a Samsung product again. Also, a class-action lawsuit has been brought in a few states by several law firms that combined their forces against Samsung. You can Google Samsung refrigerator class-action lawsuit. The complaint should be there on one of the pages.

Big regrets, Samsung appliances are terrible. Purchased a 28 ft.³ Samsung French door refrigerator at Home Depot in 2015, within a year started having trouble with the icemaker. It freezes over, Samsung solution is to defrost it. I’ve done that for years. Now it’s getting worse, I used to be able to go a few months. Now can barely go a few weeks. It is an extreme inconvenience and definitely not something I expected out of a refrigerator that costs as much as this one. My only advice AVOID SAMSUNG unless you enjoy headaches & shady business ethics - oh and junk appliances!! This is a design defect and Samsung knows this yet will not recall these big hunks of junk. It is criminal what they’re getting away with!

We purchased this dishwasher as part of a package deal at Home Depot. We have had serious mold issues with this machine. Now it has an error message, water overload, that on further review, is a known problem with this machine. I have contacted Samsung thru their Facebook site, and was basically told We are sorry about your frustrations. They refuse to replace or repair this machine. I would like to see who all would like to get involved with a class action law suit. This product is a serious piece of junk, and the company refuses to do anything about it.

Samsung Fridge Model#RS261MIMD8P - Ive had this refrigerator for 3 years and have had problems with the freezer for over 2 years. You have to keep defrosting the freezer to keep frost out and the freezer gets so cold it forms ICE in the bottom. Dont buy Samsung products. They dont care about the consumer, take your money someplace else. Ive had the repair man out 3 times since I purchased this product.

RF217ACPN - Purchased this item in August 2013. Same issues here: vegetable bins and bottom of refrigerator fill up with water. Finally in Feb. 2015 (after weve spent hours on the phone, defrosting the unit, etc) Samsung granted a one-time warranty extension where they would replace that back part (where the issue is) if we paid the labor costs of their authorized repair service center. Still seemed unfair that we had to pay anything, but we were tired of dealing with it so went ahead. Im sure no one will be surprised to learn that here we are - 4 months later - with vegetable drawers full of water again. Samsung completely useless (again) on the phone, even getting upset that we called it a design flaw. I havent been in the appliance department of any store recently, but they should all be ashamed if they continue to push this product on consumers.

Purchased a brand new Samsung dishwasher in November 2010. Immediately we had some type of electrical problems. Every time we went to use the washer we had to reset the breaker to get it to turn on. The electrical panel was eventually replaced after waiting months for the part. The same thing continued so the entire dishwasher was replaced in June, 2011. In October, we experienced our first error code message related to drainage. Found to be debris blocking the drain hose. In December had the upper rack bracket break loose. Weeks later had the same drainage error code appeared again. Technician found the plastic bracket pieces in the pump clogging the drain. Bracket was replaced but eventually broke again and became lodged in pump, requiring another service call. About six months ago a new error code appeared approx halfway through the cycle. Technician advised that it pertained to a water level issue. It was one of three things - the panel, the sensor or the level gauge. To repair could be costly as it would be hit or miss. We contacted Samsung and advised them of the problem. At first we were dealing with a woman who appeared very nice (by email). We eventually spoke by phone to a gentleman who just stated that they would only work on the dishwasher if it was still under the one year warranty. Although the warranty was technically up I questioned the fact that two units malfunctioned so obviously it was a manufacturers problems and the warranty should be voided... Well it is now July 2013 and Samsung has still not said, We stand by our products so we will replace the dishwasher..... Hey Samsung...... stick to phones. Leave the appliances to the experts.

We recently purchased a Samsung side-by-side refrigerator (Model#RS22HDHPNSR/AA) back in June from hhgregg. According to the date on the inside panel the refrigerator was built sometime in January 2014. We purchased the unit June 2014 and it’s barely six months later and the refrigerator stopped working! That refrigerator wasn’t cheap in price but obviously that wasn’t the case when it came to its assembly.The refrigerator died on us this past Saturday, October 11, 2014 and I put in a repair request online Sunday via the Samsung website. As I had put all the details required to get the process moving, imagine my surprise when those same details were requested yet again when someone finally got around to calling. So once again I sent the information via the website and my personal email. After sending the information again I was under the impression that a repair person would be sent out ASAP to remedy the malfunctioning refrigerator problem but I was wrong. A repair person didnt show up until Thursday October 16, 2014, five days later. Let me reiterate - five days have passed with us being without a working refrigerator.The repairman arrived before 12pm. He proceeded to inform my mother that he was told that if the refrigerator could be repaired he would repair it. He told us that it would take two to four hours to fix the problem. He checked various aspects of the refrigerator and spoke with someone that I assume was a representative of the Samsung company via his company phone and shortly thereafter around 1:15pm, he went outside. We assumed he went to his truck to retrieve the necessary materials or tools to fix the problem and we haven’t seen the repairman since!!! So, not only have we been without a working refrigerator six days but to add insult to injury the person that the company sent out to repair the malfunctioning unit has left us in a lurch without so much as a word!My mother has been on the phone with numerous company reps since Monday and we have yet to have this situation resolved. The last person she spoke with today (10-17-14) said someone would be out Monday. I wont believe it until I see it. I am quite disgusted with Samsung and personally will NEVER purchase product they create.

Do not buy Samsung dishwasher, leaks from door had problems with control panel and know its leaking from the bottom. The dryer heating element always burns out after 1 year and 3 months. This is my 2nd time changing this part and a wire was burn inside. I get a feeling it might not be the last. Washer leaks sometimes. Stay away from Samsung. As for my tablet the screen cracked not outside the screen but inside, the tablet was never drop and that was after 3 days that it was bought from the Bell store. As for Samsung tv, not bad. Broke 10 years after it was bought.

Double convection electric range bought for our new home in Nov 2014. Attempted self-cleaning, only my 3rd time in 2 years. Half way thru the control panel died. Cant even open door as it is still in lock mode. Was told to turn breaker off then on. Nothing. The repair number Samsung gave me doesnt ever answer phone. Waiting now for Sears technician. Would not buy Samsung again.

After 1 year the unit failed keypad locked out. Keypad unit was replaced. After 3 months the problem returned. Finally I fixed it by carefully painting the contacts on the ribbon cable with conductive silver paint. The ribbon cables used by Samsung are of the lowest possible quality and quickly oxidize in the Environmental above the stove.

Our 2 year old Samsung refrigerator went out a week ago. After spending several hours on chat with Samsung and 1-1/2 hours on hold I was given a service company in our Des Moines market of 500K people (they have only one). I called them and was told it would be 2 weeks before they can get there. So I called around Des Mioines to get someone to fix the unit and no one would service a Samsung. I called Lowes where I bought the unit and they were able to have someone out in two days. The evaporator had gone bad so it is under the 5 year warranty but we are now waiting 10 more days to get someone out to install it. Beware of Samsung customer service and response time when you consider a purchase.

After less than two years with very little use, the microwave started beeping and giving error code SE. I tried all suggestion of unplugging, disconnecting wiring, etc. but still have defective unit. Obvious defective unit needing warranty recall! I started looking for a replacement but you can bet it will not be a Samsung.

I have a Samsung fridge and freezer. I had it open while putting things away. My 10-month-old twin daughters were looking at me put things in, and all of a sudden, her finger got stuck inside of the little slots on the side. It was automatically shutting! I got her finger out, and it was cut severely! We had to call 911 and have the ambulance come. When they got to our house, they couldnt believe all the blood that was all over me and my daughter, and that it was all from her thumb. This product needs to be changed because my daughter was lucky not to lose her finger, but somebody could or will! I am completely upset and cant believe this product is made this way. I would like to be contacted about this!

I bought this refrigerator/freezer, Model # RF26XAEPN43FE4BZ100091T, in latter part of March or early April 2010. The refrigerator stopped cooling on Thanksgiving evening. I had to rent a refrigerator to store all of my leftover food. Plus the other items I had in the refrigerator. It was under warranty. The repairman didnt come until the next week. It was frozen in the back. It was repaired and two other times the same thing happened. When the warranty ran out, I gave up on having it fixed. It began to freeze all of vegetables and fruits. Also, anything liquid. I called Samsung Tuesday 5/02/2017. I was told that I would have to have a technician come out and assess the problem. I called again on 5/03/2017. Silly me I thought that they were going to cover the $125.00 for the tech. I proceeded to question the person that I was talking to. He kept putting me on hold, because he could not answer my questions.I finally asked if I could send a letter or speak to someone who could authorize payment for the tech and the repairs. I was told that my appliance was out of warranty. I already knew that. The phone person told me someone higher up will contact me. The odds of that happening are less than one out of a trillion. My icemaker does not work. The door freezes; I stopped messing with it. I just wanted to vent my frustration, so now I have. I will never buy another Samsung product. I have been unable to locate my receipt; I bought the product at Lowes in Newport News, VA.

Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and dryer 8 months ago. Since then have had the refrigerator ice maker freeze up about every 2 weeks. The fridge has been repaired with ice maker replaced 4 times. Now the washing machine has an error code that Samsung cannot find anyone to fix. Samsung does not offer refunds even though their appliances are junk but does offer replacements. (Oh yay) Samsung guaranteed delivery/replacement in 10 days. This is day 12 with no communication from Samsung. Many hours spent on the phone with Samsung, 4 service trips for the ice maker and now a guaranteed time frame on a replacement that did not happen. Samsung does not care about its customers and sells expensive appliances they do not support. Stay away from these and all Samsung appliances!

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

Samsung microwave, Model: SMH1816S purchased about three years from Best Buy based on their review. A few days ago, the microwave started making humming/buzzing sound even though it was not in use. I also noticed that it was heating up but nothing was showing on the panel so I immediately unplugged and the following day, I called Samsung customer service. The lady I talked to seemed very nice and stated that she is going to create a Liability ticket -which I thought it was kind of bizarre considering that I was just calling to diagnose the issue. She proceeded to tell me that she was referring my ticket to their executive support team (sounds fancy) and that someone will contact me within two hours. Days passed and several calls from me and still have not heard from them. I am thinking about starting a Dont Buy Samsung Crap Page on Facebook, maybe thatll get their attention.Incidentally, their junk of so called products is not limited to microwaves. I have a Samsung laptop (Model NP-NF310) that had the keyboard stopped working 4 months after purchasing it. I called Samsung about it and the guy told me that it was out of warranty and replacing the keyboard would have cost almost as much as the computer itself. I should have learned my lesson from that experience before buying the microwave, but the Best Buy salesman was very convincing (fool me once shame on you, fool me twice shame on me). Samsung - you outdo yourself in producing crappy junk time and again but NEVER AGAIN, will I buy a Samsung.

I am having the same issues that was stated by Sandy. I was and am very disappointed that I feel Samsungs marketing is not telling the truth about this stove. The tech came out today and told me that even though my stove says 350 degrees, it is not because Samsung wanted the energy star rating and that the stove is actually 265 and needs another 15 minutes to be at temperature, even though the stove says 350. He said a lot of companies are doing that now so they can get the rating. The other thing that I am not happy is that the top part of the oven, that says you can bake, you really cannot. It is more of just a broiler. So all my stuff burns, but does not cook in the middle. This is not what I thought I was purchasing.

Samsung Warranty Service. Replaced all my kitchen appliances with Samsung a few months ago. Happy with them generally but fridge/freezer suddenly stopped cooling. Samsung Call Center has dispatched the ticket to 3 different Authorized Warranty Service Centers over two days. All Service Centers have declined as they say they cannot repair Compressor/Sealed Unit as they are. I forced the Call Center to escalate to their dispatch center which then tried to send another service provider who declined to come as they were not qualified or equipped to do the work. Two days without a TV is manageable. Two days without a fridge is not. I had to buy a new freezer to save my frozen meat and food. Needless to say, Freezer is not a Samsung. Still have not reached anyone at Samsung who can make a decision. Thanks for the Melty Mess in my new kitchen, Samsung.

Samsung should be ashamed of theirselves for trying to pass off such an awful product. Spent 100,000.00 on a downstairs remodel. Picked out the Samsung fridge (model RF23M8590SG/AA). Had the cabinets made to fit. The repair guys are here because it only makes 2 cups of ice an hour. Its not broke... That is all it makes. Bought a top of the line fridge that Best Buy sold me. What a piece of crap. I spent over 9000.00 at Pacific Sales that works out of best buy in Laguna Hills. Shame on them for selling this crappy product. Samsung repair bus said that this is their day. Telling Samsung owners bad news. And they told me my appointment was at 10:00... Its 2:07.

We recently purchased a group of samsung appliances at lowes. In new lenox illinois. Within one week the dishwasher flooded our kitchen with water. The lowes corporate claims office approved a company paul davis to tear out the damaged kitchen. They did that and dried out the kitchen after waiting three weeks. The lowes corporate claims handler jill ** approved this work. Then after all was torn out and dried she called us and told us lowes is not covering our damage. This is truly a scam. She said they found a piece of glass in the drain hose. Remember this machine only ran a few times in a week. Well needless to say they will not fix my kitchen. They offered to pay for the litigation and the deductible but I need to use my own insurance! Can anyone help me on how to proceed? Very upset and will never tell anyone to use lowes or Samsung again! If anyone can help please let me know. Thanks.

We have had our refrigerator for only a couple of years. First the ice maker broke. Then it started making this loud noise that would stop when we opened the door. We had a technician come out and fix these problems. This was only a few months ago. Recently, I had noticed our milk didnt seem that cold even though the temp read 38 degrees. The problem started getting worse so we reset the fridge by unplugging it. This made the temp gauge work again and the true temperature was 66 degrees! After having already spent over $300 to repair this new refrigerator, I am reluctant to spend more to get this new problem fixed, especially after reading these complaints.

My Samsung refrigerator is defective and will not make ice, and when it does I found plastic pieces in my ice. It also has issues with the interior being 42-45 when set at 37. Do not buy a Samsung refrigerator!!!

When the warranty ended, literally the next month the refrigerator stopped cooling. Samsung would not repair the refrigerator even if we paid for it. DO NOT BUY SAMSUNG! This is a cluster of really terrible products. Microwave that turned on by itself and lights on at random times. The stove top replaced twice and the terrible dishwasher that leaves dirty dishes. Samsung sucks garbage. I highly discourage everyone to purchase anything. Useless company doesnt return calls or offer extended support for inferior equipment. We are not angry, were furious and have prevented at least seven awful purchases from being made. I will make this a cause to notify everyone of the garbage thats being sold by Samsung.

We remodeled our kitchen and purchased the FE710DRS Stainless Steel Flexible Dual Convection Smooth-Top Electric Range in September 2011. This week as I was preheating the oven, the wiring caught fire. It was really frightening. Filled our downstairs with black smoke and left an awful smell. Hoping that Samsung will respond positively since we paid $1300 and its only 4 years old. Will update.

Samsung Dishwasher DW80K Series - Does not get the dishes clean. Has too many functions, not user friendly. Stacking dishes in this product is a challenge at best. All around Awful Product. I wouldnt even recommend this product for the Land Fill!!! It saddens me that I have to give them a star just to post my dissatisfaction.

I love the looks of my Samsung, but once we got it home I really did not like the setup of shelving in the fridge part. Im not able to change height of the shelving so I have trouble placing milk, juice, etc. Too many small spaces and not enough for larger items.

Overall, my whole family is significantly disappointed. We bought both a fridge and an oven/stove from Samsung, and both of them started to malfunction before we were even done paying them off. The knobs on the stovetop are poorly engineered and will easily turn if something accidentally knocks into them (like a pot handle or your arm)--this has led to stovetops accidentally turning on and burning our dinner multiple times. The lower right stovetop also gets unusually hot and the lower left stovetop works unusually slow, even when the knobs are turned to the same setting--this had led to food burning on the lower right stove even when its on low and left unsupervised for just a couple minutes. Dont even get me started on the fridge that has its flimsy door-shelves breaking off (I realize thats a review for another time).

I bought a Samsung Refrigerator in June 2012. The ice maker never worked right and I just replaced it in June and this one doesnt work right either. Its always out of ice and Im the only person using it. The Refrigerator got stuck in the cooling off setting last night and I lost everything in the freezer. The Refrigerator side freezes everything on the warmest setting. Im replacing the Refrigerator in December and I will not be buying a Samsung.

Today during the self cycle our Samsung caught on fire. It was only 30 minutes into cycle, smoking badly and I heard a pop sound. I pulled it away from wall and could see through back it was on fire. This is the second time we have had electrical issues. The range is destroyed. We are lucky our house didnt catch fire. I dont trust Samsung ranges safety and no longer want another in my house.

My 2 year old SAMSUNG SMH1816S over the range microwave oven is turning on when we open the door. I am reading all these bad reviews and do not even want to contact the company because I foresee frustrating response from them. I do not know if I should spend my money on repair or buy a new different brand microwave.

Samsung Refrigerator model RF267AABP/XAA - I purchased this refrigerator in 2009. Within three months, the icemaker began to give trouble. I called for repairs and was forwarded to some service agent who never called. This occurred on two occasions. On my third call, I was sent to another service company who wanted $175 to replace the ice maker. Needless to say, the warranty had run out by this time, and Samsung refused to warranty the product, even though I was in contact with them within the 1 year warranty period. I also have had issues with Samsung hard drives I purchased for my office, and all failed. I also have a laptop with issues. I have recommended to my family never to purchase another Samsung product.

My husband & I renovated 2 apartments in 2012 and purchased new appliances from Best Buy -- 2 French door refrigerators, microwave/cook oven -- to the tune of a $3,500 to $4,000. We thought this manufacturer had a trustworthy reputation, thus we bought their brand name. Unfortunately, problems abound with our refrigerator & microwave. The microwave required servicing as did the refrigerator. The freezer is cold but refrigerator is warm. Calls to the service department have been frustrating. Someone was to get back to us -- but didnt. In a total bureaucratic manner one blames the other for incompetency and POOR SAMSUNG SERVICE. Tell your family, friends, neighbors and even people you dont know well -- DO NOT BUY SAMSUNG PRODUCTS.