Short story - Within 3 years the main control has gone bad, it no longer keeps temperature, and KitchenAid cannot provide me the parts to fix it even though its in warranty!!! Stay away from this product and stay away from KitchenAid / Whirlpool all together. Long story - Its completely worthless WITHIN 3 YEARS for a $4k product! I called KitchenAid and scheduled service to come out within 1 week (ok so far). Their service provider came out and said I need a new main control. They would order it and call when received. Two weeks go by, no call from them so I call. They inform me they are not able to tell me when the part will come in. Its up to their distributor and they have no way of knowing. Over 3000 customers are waiting on back-ordered parts. I wait another week and still no availability update. Meanwhile, I look online and see the part is available to ship the next day thru KitchenAids part website repair clinic. I decide to call KitchenAid directly again and a service rep tells me he sees the part is available, apologizes for the now four-week wait and says theyll send it directly to me via 2nd day. Of course, its now the next week (5 weeks without a fridge at this point) and the part still hasnt arrived. I called KitchenAid to ask what is going on. They said now the part is back-ordered until the end of the year at the earliest! Best case scenario that means I will be without a working fridge for 12 weeks!!! For a part that is supposed to be covered by warranty. DO NOT BUY KITCHENAID OR WHIRLPOOL.

We purchased 3 refrigerators for a business environment from Best Buy for Business and had immediate issues with the temperature. Units would get so cold as to freeze milk! Ruining employee and catering meals etc. Best Buy would not accept a return or replace the units and deferred to the manufacturer for a solution. KitchenAid has been less than helpful. Service techs cannot solve the problem and the company wont stand behind their products.

Three years ago we began a major home renovation. The changes lead to us purchasing all new kitchen appliances. We bought all KitchenAid as we had great success with their product in the past. Our new dishwasher has been a horrible experience. Soon after purchasing the motherboard stopped working and was replaced without incident. That lasted a short time only this time we had a major water leak onto our new engineered hardwood floor. The service attendant came as scheduled only to find that he did not have the required parts. He also informed us there had been a recall on our unit. We rescheduled and it was repaired and the recalled parts were replaced.Recently the new motherboard started to malfunction again and we have water on the floor yet again. This time we discovered that it has been leaking for sometime and our new cupboards have been damaged. The leak was not visible because the unit is built in and installed as designed. We have taken several days off work to meet with the technicians but when the time off is factored in we could have purchased a couple of dishwashers. I am really not comfortable with the unit and am not sure what to do about it. The extended warranty expires in March 2015.

My dishwasher was purchased in November 2012. After having the repairman out several times to fix top rack and a few other things, now am unable to use top rack as the arm is no longer rotating and dishes are not clean in top rack and am only able now to wash dishes in bottom rack. The dealers repairman said he could nothing wrong the last time and charged me $50 even though it is still under warranty from dealer. I am so disappointed in this dishwasher to the point of tears and frustrated no one can tell me the problem. Am following all the guidelines, turned up water temp, use cleaner once a month, rinse aid, etc.

I love how the dishwasher gets the dishes clean. It certainly cleans very dirty, caked on food, sorts of dishes I place inside. However, I am always having to dry the dishes and the dishwasher takes at least 4 hours unless express wash, and then everything is extremely wet.

KitchenAid over the range convection oven Model KHMC1857BSS1 - I purchased this unit from Home Depot after my Whirlpool unit gave out after 6 years (we cook seldom - so its not from heavy use), I have had this unit for 18 months and when the door was opened the latch would not signal the unit door was open (nor closed) and the unit would not cook. After calling the repair person he said it was a standard problem with these units and they generally broke in the first year. The price for repair was over half the cost of a new unit with the replacement door switches only warrantied for 90 days. My solution is; I will purchase a new unit, however - KitchenAid, Whirlpool and Kenmore products will never make my list again. The comparison units shown on this page will be a good place to start.

Two refrigerators. First is 2003 model. Compressor had to be replaced in 2010 and then the ice maker died. Instead of replacing we removed the offender and have resorted to ice cube trays. Second refrigerator, I believe is a 2010 model in newer home had the grinding mechanism crack its housing and will not dispense cubes. The KA microwave, dishwashers in 2 homes and double ovens all had repair issues when 3-4 years old. Never again will I purchase a KA product.

Paid 2800. Horrible refrigerator, after year I had three service calls, ice melting water all over the floor. Refrigerator warm not cooling down, ice build up in the freezer. Waiting three days for service. Horrible service. For a brand new refrigerator they keep ordering for parts. Are used to always buy Maytag. One mistake and I’m paying for it dearly.

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

When we moved into our new house (new build) this was our refrigerator. It looked wonderful, but thats about all I can say positive about it or Whirlpool. Constant icing issues with no resolution from Whirlpool. This is a known issue as Ive come to find, but all Whirlpool does is provide a repair to melt the ice. No replacement, this is the third or fourth time this has happened. My recommendation is to NEVER buy this model, and if possible, never buy from Whirlpool.

We bought a KitchenAid Dishwasher Model KUDL03IVWH0 in December 2008. It has leaked since the first time we ran it. We were both commuting long distances to work, trying to get moved in after putting our stuff in storage to have all the floors redone, have otherwise busy lives, and agreed my husband would fix it or call to get it fixed. To make a long story short, we put a cup under and forgot about it until after the warranty ran out. The extended warranty is $309.95 for a year, which did not seem worth it since it was a manufacturers defect - we did not want to give them any more money. We are looking online for a way to fix it ourselves, but in any case well never buy a KitchenAid dishwasher again!

I purchased a five-door KitchenAid refrigerator model number KRMF706ESSOO that was delivered 9/23/16. The refrigerators top right-hand door had rust on it & the ice maker did not worked at delivery nor the day after. The ice maker has been replaced 4 times and the water valve 3 times. Today is December 22nd 2016 and after seven attempts of the service techs that Whirlpool sent to make the repairs so that we can have ice we still have no ice. Because the water has always leaking out of the Chute of the ice makers, that they keep replacing and the water valves that they keep replacing wont seal at all where the two grommets are located the water continually leaks out around the grommets and tubes that supply water for drinking and ice for the ice maker. I have to keep towels inside my refrigerator to collect to the water that comes through the vent holes and drips on the shelves inside the refrigerator or choose to turn the water off completely to the refrigerator. Therefore not being able to have filtered water (because of the seriousness of the defects we turned the water off today to the refrigerator). The repairman had to replace the electronic control board on the drawer that has the temperature selection for your meats, cheese, etcetera because the water linkage shorted out the control panel. The water leakage at the top is so heavy that the 4 light panels were fill with water. Today when the technician took the panel off, it took three full-size bath towels to clean up the water mess. My husband and I are exhausted worrying about the refrigerator electrically shorting out.We feel like KitchenAid company is guilty of neglect & have a defective product and unsatisfactory service technicians that they have certified and require you to use. The tech today a new company that repairs refrigerators (not the company that KitchenAid originally schedule the repairs & said that we had to use) told us that there is a manufacturer defect & theres a aftermarket kit that has to be put on this model refrigerator in order for the ice maker to work and make ice and prevent the water from leaking out of the front of the ice maker. First of all they have to put a defrost element on our ice maker!!! Can you believe that? When the tech took the back of the refrigerator off there was solid wall of ice so now we have to have a defroster on the icemaker. Next the temperature has to be below 37 degrees in order for the ice maker to work; therefore, and aftermarket installation add-on kit to keep the cold air inside the refrigerator compartment has to be ordered and installed. The repair technician showed us at the back of the refrigerator where the cold air is leaking out at the back of the refrigerator that we never noticed before or would have considered a manufacture defect and design flaw; we were just dumbfounded at the amount of air leakage out of the refrigerator compartment to the outside of the refrigerator. There should be a class action suit against this FOR PROFIT (in my personal opinion only) driven company that would put their customers /consumers through this. Greed is rampant. Weve spoken with the supervisor at KitchenAid (after not getting any satisfaction from the call center customer complaint center).We were told that KitchenAid makes NO lemons NOR defective products. KitchenAid MAY be in complete denial or must have a phone script that they are required to read from. They voice record every conversation for their benefit. To collect all the facts and then deliver the same tired phrases Were not going to do anything other than to replace parts. The food that I have lost theyre not replacing. The seven or eight days of missed work (that I didnt get paid for) too bad theres no compensation. The time Ive spent complaining taking pictures and documenting the neglect and defects and telling them has been in vain because they keep saying your only option is for us to keep sending repairmen and replacing parts; were sorry youre having a problem.Well if youre sorry make a decent product that people do not have to go through hell after theyve spent a fortune purchasing their brand refrigerator. My money is now in KitchenAid pocket and they refused to replace my lemon refrigerator nor give me customer satisfaction thus far. I will have to keep taking off work and work with repairmen unless I resort to hire an attorney to save myself time and aggravation. Ive asked them to give me a new refrigerator and they wont do it.

I bought this model (Kitchen Aid Oven KERS 205TSSO) a couple years ago. When they delivered it, draw on bottom was all dented in & scratched. They left it and said to call customer service. We called Lowes a few times. They told me to call Kitchen Aid. I called them half a dozen times. Few of them couldnt speak English. Kept telling her the problem. Big Joke. I checked to make sure they received my warranty. No answer. Now my stove wont come on and the oven wont come on. When I put the knobs on, no red light. We pulled it out and made sure it was clean. Knobs fell on and cant get on. Now we are stuck. Glad I didnt the cheap one as this one is a piece of junk. Dont know what to do. I figured the mixer is awesome. Not the appliances. My husband is disabled now and I am stuck with nothing to cook on. So disgusted. I will never buy another Kitchen Aid appliance again. They do nothing to help. I will make sure I tell everyone too. I am sorry I didnt hear about it before I bought this piece of junk.

I called KitchenAid service and spoke to a supervisor. I told her that I have had one of their fridges for under 4 years, and had purchased the extended warranty. She expressed no interest in looking at photos of the hundreds of small rusty colored spots all over the front of my fridge. She did not seem interested in finding out what caused them. She told me I would have to pay for a service call, as they only warranty cosmetic damage for 30 days. I have always used stainless steel cleaner on my appliances and the fridge is the only appliance that has these dots. KitchenAid offered to help whatsoever. Terrible customer service; will never buy their products again.

Kitchen-Aid model KUDE70FXSS4 - This dishwasher has a problem with the top rack that keeps rolling out when trying to load dishes into the bottom rack. I’m unable to adjust the level to allow the top drawer to stay in place because the rear of the washer has wheels and they have no height adjusters, and you cannot raise the front using the adjusters provided because it is as high as it can go, as the counter top will not allow further height adjustment.I noticed a part on the top drawer that connects to the water system for the top rack rotating spray wand had protruding plastic fingers that fit into female slots in the back of the washer. The fingers did not have any detents that would hold the rack in place. I added a detent to each finger, and now when you push the rack in, it locks it in place. They must have forgotten to include this in their design.If they would have provided adjusters on the back wheels, we could have lowered the back and the top rack would have stayed in position by gravity. However, I think the added detents to the fingers is a better solution as this locks the rack in place and gravity allows the rack to stay out when loading dishes. I hope this helps anyone else that has this same problem.

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

Our 48 refrigerator has been down for 30 days. They no longer make the CPU to repair it. It took 2 visits to determine this by certified Kitchenaid partners. 2 weeks to file a report and get a call back for a prorated exchange of $6500 to replace our 6 year old unit with a unit that is new but an Old Version. We have now been trying for a week to get the person responsible for our case with no response to move forward. Its now been a month without a refrigerator that cost us 9K to be offered a unit at their cost without any consideration of what we have been dealing with all this time. They are even willing to offer us the newest version of their unit. All together this will end up costing us 15K for a unit that should last more than 5 to 6 years or at least should have parts for them to repair it. WE also spend another dollars a year ago to repair the ice maker. Model number of the unit is the Kssc48qXs. X refers to year made.. Its like spending 3 thousand dollars a year for a refrigerator. How can I think of ever buying Kitchen Aid or recommending it to anyone if they dont stand behind their products?

Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.

We upgraded to get the nicer KitchenAid dishwasher. Weve had it for five years and it is working terribly for the last several months - for a while I was fully washing the dishes to put them in the dishwasher, only to have them come out dirtier. My husband has been able to fix it but then a few weeks later it will start doing a bad job again. This has happened probably five times now. I want it replaced SOOOOO badly. Apparently dishwashers are supposed to last on average 10 years - so our upgrade has done half the time. Will not be buying KitchenAid again...

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

Our KitchenAid refrigerator has had a host of issues since we bought it. The main current issue is ice buildup at the bottom of the freezer, which has created huge puddles that have warped our wood floor. The issue is a plugged defrost drain line. KitchenAid knows about this issue, as there is a published workaround and a new part to replace the too narrow, easily plugged drain line. I havent bothered to call them because its out of warranty, and they are sticklers for their 1-year warranty.Also about 9 months after I bought it, I noticed rust starting on the stainless steel door. It was caused by a faulty heating unit in the French doors, which was causing moisture buildup along the inside of the doors. KitchenAid sent a tech out to fix it for free. BUT the rust was not covered by warranty at all (Theres a 30-day warranty for cosmetic issues, never mind that the cosmetic issue was caused by an equipment failure).

It looks great in the wall, but I HATE this oven & wish I could replace!! It blows a very loud fan any time it is on - and it takes FOREVER to preheat! I mean 30-45 minutes to reach 350. And then blows an hour after you turn it off. No way to shut it off. After reading reviews of shattering glass, I am scared to death to try the self-clean feature! How do they get away with selling us these problem appliances?!

KitchenAid® Superba® Series EQ Built-In Dishwasher - KUDE40FXBL1 - Like many others in this column, we spent a bit more money to buy a Kitchenaid dishwasher, thinking that the quality was better. The delivery date for our dishwasher was April 26, 2011. As many have noted, the wheel system on the upper racks continues to fail. The plastic tabs that hold the wheels onto the dishwasher rack adjuster breaks, allowing the wheels to come off and ultimately leading to the upper rack dropping down on top of the dishes in the lower rack. On April 7, 2012, a few weeks shy of one year, and just before the end of the full coverage warranty, we had the dishwasher rack adjuster replaced for the first time by Sears technicians (since the machine was purchased from Sears). In January 2013, two of the four wheels were falling off again and allowing the rack to unexpectedly drop from the upper rails. After much complaining to Kitchenaid, they agreed to send replacement parts (2 dishwasher rack adjusters, one for each side, part number W10350376). The new parts are exactly the same as the two sets of dishwasher rack adjusters that failed in the past. I had hoped that Kitchenaid would have made a design change to the parts by this point in time, but it appears as though they have not addressed the issue. I will be replacing the parts by myself, and if there is no change in design, it looks like this may be an annual task. If anyone knows of a solution, kindly advise.

I called Whirlpool to have my 5-month old KithchenAid refrigerator repaired. They sent a repair person out and they replaced the computer, and the refrigerator still did not work; and so I had to wait another week. The repair company came out again and replaced the control panel, and still the refrigerator did not work. It had been 10 days and still the refrigerator did not work. They said they would order another computer and install it. They came out, installed another computer and the refrigerator still is not working. So Whirlpool decided they should order a little needle-nose plier tool and go through each wire in the refrigerator when this tool comes in, as it needs to be special-ordered.So now I will have to wait three weeks with no refrigerator, and Whirlpool offers no recourse whatsoever. This is disgusting. We have seven children and no place to put any refrigerated food. We got absolutely horrible treatment by Whirlpool. They refused to replace the unit; they just keep sending parts and trying to repair a unit at our expense. Disgusting company!

KitchenAid French Door Refrigerator model KFIS29PBMS01 - I had a new kitchen installed in my home September 2013. The contractor bought the appliances from his distributor but I picked out the brand and all of the models. Within one week of the installation of the refrigerator, end of September 2013 there was water and frost coming down from the inside of my refrigerator. A tech was sent and ordered upgrades for the ice maker. It took three months to get the parts. The problem get a little better but very little ice and very, very small. In March of 2014 some food started to thaw in freezer and we had to remove the food. The ice maker then stopped working. My refrigerator is now 18 months old and I no longer have warranty. I e-mailed KitchenAid. They have a record of the problem we had and the long wait. They did not answer the e-mail. I called the distributor where the appliances had come from and they told me I should have bought an extended warranty. I asked why would pay more money when they could not get it right when under warranty. I bought a new ice maker but still having problems. KitchenAid does not care about their customers. I had bought another entire kitchen from them 15 years and they were good. Their products are now nothing but junk and I bought their top of the line. I hope they go out of business.

We bought all new KitchenAid appliances for our new home in late 2011. Two years ago I had to replace the refrigerator after losing the compressor. It was going to be almost $900 to replace the compressor or $1300 to buy a new refrigerator, so we bought a new fridge, but NOT a KitchenAid. Also in 2017 two of the five burner knobs seized up and could not be turned on. Another service visit and about $500 later these were fixed. Now this week I’ve had to call for service AGAIN because two other burner knobs have seized up and cannot be turned on. This will cost me another $400-500 again to get it serviced. I’m seriously thinking about replacing it with an electric range. It takes forever for the oven to preheat and also takes forever for water to start boiling. I WILL NEVER BUY ANOTHER KITCHENAID PRODUCT!! They used to be great but nothing but problems now.

I had a KitchenAid dishwasher for 20 years and finally, I decided to replace it only because it was not dispensing the soap completely. I wish I had my old one back. The new model (KUDC10FXWH) I purchased in May 2011 and cost $940 including installation, warranty and tax is a big disappointment. So far, the repairman has been out 3 times. The last diagnosis was a control panel malfunction, which causes the dishwasher to shut itself off. It is almost useless to me because I have to run a cycle twice and/or a separate rinse to be sure the dishes are clean. Mostly, I have reverted to washing dishes by hand to save water and frustration. So far, I have not had to pay anything out of pocket due to the regular warranty. But thank goodness I got the extended warranty because I think I will need it. Buyer beware!

KitchenAid is a very stylish product without the designer price tag. I looks great whilst doing a fabulous job. The cooking temp is even throughout the oven so even when you are cooking that thanksgiving dinner everything turns out great.

If youre thinking of buying KitchenAid major appliances, read the letter I recently sent to KitchenAid below. I got a legalistic form response offering nothing, not even an apology. They even got my name wrong. Never again.I am writing about a series of problems I have had with several large KitchenAid appliances. I have never written a complaint letter before, but the coincidental problems with your products reminds me of the planned obsolescence complaints from 30 years ago about American made cars. I thought about just posting all of this on the internet, but thought I should give you a chance to respond first. Here is my story. On December 2, 2004, I bought three major KitchenAid appliances as a part of a high-end kitchen renovation. A built in refrigerator was the big ticket item, but I also bought a gas stove/electric range, and a silent dishwasher, all brushed silver. Together, the three items cost me $11,494.35.Everything worked fine until this past spring, but within six months, all three appliances have had major problems. The compressor on the refrigerator failed. You covered the parts, but I paid over $600 in labor. A hinge on the door of the dishwasher rusted out, and I replaced it for over $300. Currently, the washer motor on the dishwasher is screaming every time it runs. Ive been quoted a cost of about $500 to replace it. What about the stove? This past summer the small control board (near the dials) failed, and I had to replace that at a cost of over $400. Last week, the large control board misfired, turning the oven my 16-year old daughter was using to make cupcakes on to clean mode, locking the door, setting the cupcakes on fire, and sending plumes of smoke throughout the house. Luckily, I was home from work with an injury, and thought to flip the circuit breaker. The fire died after about an hour, and the door opened when I put the breaker back on. I just replaced the big control board at a cost of over $500.All told, Ive paid over $2,200 to repair very expensive appliances that are less than 10 years old, and I still have a screaming silent dishwasher. How do you explain this? Planned obsolescence? If so, you certainly have the timing down pat. So why am I writing? I am hoping you will do the right thing by me and in making appliances that last. What is the right thing to do for me? Cut me a check for $2,200? Fix my dishwasher for free? Give me all new appliances and install them? Send me a letter of apology? Im not sure. I will leave that to you. I do hope someone responds. It might be cathartic for me to post a bunch of nasty reviews on the internet, but I hope there is a more constructive alternative.

The door panel and control panel get too hot to touch. I had to wear my oven mitt to change the functions on the control panel. This KitchenAid oven (KSGG700ESS) is a safety hazard for anyone with children or others as the exterior becomes so hot, it is untouchable. I had the same oven delivered as a replacement, and had the exact same issue. Plus, KitchenAid is in denial, and takes multiple departments and calls to try to argue with them, this after a service tech came out, confirmed it was extremely hot, but wouldnt write the word defect. Did I mention that KitchenAid (KRSC503ESS) also delivered a new refrigerator that was a lemon with a freezer that did not get cold?

KitchenAid KEBS207SS double wall oven with upper convection - This past summer, we had a new custom kitchen installed. It was all new from the ground up and very pricey. Instead of buying the high-end Euro brands for all the appliances, we decided to go with KitchenAid for our microwave, double ovens with convection and dishwasher (we did spring for the expensive German cooktop, which I now regret not using for the ovens too). Our KitchenAid ovens started out great. They both warmed up promptly, the convection worked perfectly and it looked great. On labor day weekend, I used the self-clean feature in the upper oven for the first time. Immediately there was the smell of burnt electrical wiring. Quickly, the family room, living room and hallway were hot and smelled too. We had to leave the room where we were watching TV, opened all the windows and turned on the ceiling fans. About 20 minutes later, there was a loud boom followed by crackling sounds. My husband and I came running in from different parts of the house. At first I didnt see anything strange, but kept hearing the popping sounds. Then, I noticed shattered glass all over the kitchen floor, in our pets food bowls and saw glass in the hallway, the family room and all over the counter tops. But the oven was still chugging away with the fan running, door locked and self-cleaning. As I looked more closely, I noticed that something wasnt right about the window on the upper door. The outer piece was intact, but the inner pane was missing. I tried to shut off the oven but since it was mid-process, it wouldnt stop immediately. I couldnt get the door open. After I began to clean up all the glass (which was scattered in a radius of about 15 feet from the ovens), the fan stopped and the door released. When I opened the door, shards of glass fell from it onto the floor. Not to mention the thousands of shards which had, under great pressure, been blown through the sealed door gaskets and out through the sides and under the bottom into the room.I was absolutely dumbfounded. Ive never seen anything like this before and Ive lived in many places and used dozens of self-cleaning ovens. While cleaning up the glass inside the oven, I got a deep cut on my hand. Later that night, I sent emails to the salesperson from the supply company where Id purchased the oven and other appliances. I thought I was in luck because I had purchased additional insurance on all the new appliances. But no luck. My salesman no longer worked there. My emails were auto-returned. I left voice messages but no one called back even after the holiday weekend. I emailed KitchenAid through their website; they give you no phone numbers. It took days to get a call back from anyone. KitchenAid told me to call the supplier. They told me to call their insurer. The insurance company told me it was still under factory warranty. I was chasing around in circles and still cleaning up bits of glass for more than a week. Finally, I heard back from a second complaint to KitchenAid which sent out a local factory repair to look at the mess. They told me theyd replace the glass. I said no. They wanted to charge me over $100 for the visit and I said no. I told them I wanted a new oven and they said they had no authority to order a new oven. So, I searched online and found literally dozens of similar stories, people with exploding KitchenAid ovens on self-clean or just at a high heat. I called back the KitchenAid customer service person (always ask for a name and number) and was referred to the safety department and insisted on a new oven. When the representative started to give me the runaround, I told her that I had looked up the oven on the internet and found dozens of the same instance. She said in a rude way that they were merely comments on the internet and couldnt be verified. When I said Id be happy to hire an attorney to litigate the case and that the first thing we would do would be to contact as many complaints on the web as we could, she suddenly changed her tune. A minute later, she told me that I would be getting a new oven.I wish I could afford to have just accepted it and then thrown it in the trash and replace it with the same brand as my cooktop. But I cant. My replacement was finally installed two days ago after waiting 4 weeks for the part. Ill never use self-clean again on this oven. And as soon as I can afford to do so, I will purchase another brand - any other brand than KitchenAid. After reading about the dishwasher doors that have been catching on fire, I doubt Ill ever buy the brand (or Whirlpool) again. I promise Ill warn as many people as possible. I dont know why there hasnt been a class action suit against them and why the ovens havent been recalled.

I purchased a KitchenAid double oven, microwave and dishwasher between March and April this year. On May 24th, the day school was out for the summer the microwave stopped heating. I called customer service and they said that a replacement would be delivered soon. Called again on 6/5 as nothing had come as promised and was told I was just approved for replacement and that I would get it in another 5 to 7 days. Called today 6/13 and was told the microwave is on backorder and they are not sure when I will get it. No effort to resolve the situation. Other than, I will talk to the expedite board and get back to you in 24 hours.It is ridiculous to go without a microwave that you paid over $600 for and it lasted less than 60 days. I saw that the retailer I purchased the unit from has some in stock and asked the customer service rep to get one from them and get it installed this week. Rep had to get approval for it. Looks like I will get to go yet another week without a microwave. The way it has been going, I will have to call them again to get nowhere. DO NOT BUY KITCHENAID!!

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

Replaced a Samsung which could not be repaired. Presently I have had no problems with this dishwasher and am very pleased with its performance, and appearance.

Purchased Stainless Steel Kitchenaid (Whirlpool Corp) dishwasher 2015-07-29 at the Brick. Total cost including extended 5 yr Trans Global Warranty, delivery and taxes $1350.34. Starting in early 2020 the Dishwasher intermittently stopped dissolving soap which would fall to the bottom of the tub undissolved and stopped drying the dishes which we ignored until May 2020. Called Trans Global many times to solve this problem. They made 3 repairs that included 6 visits from their repair man because he comes with no repair parts and orders them after each visit. He made adjustments and even said he changed the control circuit board. Which did not solve the problem.I finally took a whole Saturday in Jan 2021 and figured out how to read the cryptic service sheet provided with the machine and got the control board to give me the error code readout (with help from Google). Error code 8-2 (8 LED flashes followed by 2 LED flashes) ....check wash pump! Sure enough the bushings that hold the water pump shaft are worn down causing the wash pump to draw high current and stall periodically. Simply put, bad material choice for the bushings by the designers! (Also the rubber tubing & seals and plastic parts of the dish racks are breaking down - also bad material choices). Or was this stainless steel dishwasher designed to fail at 5 years? So the cost in Canadian dollars from Whirlpool Corp. for the repair parts (as the unit is now out of extended warranty) is: 1. W10529163 Wash Pump - Motor $291.77 2. W10445975 Rubber Elbow and 2 Clamps 92.653. W10538166 Rubber Sealing Grommet 33.73Total cost (shipping not included) $418.15 You would think that if the designers made errors they would supply these parts at cost... maybe $75.00??? Basically the cost of repairing this machine is not a good investment as a new one can be purchased for $600. Right now we call this unit our $1350 towel rack! I recommend that people do not support Whirlpool Corp or any other brands associated with them with repeat purchases, I will not.I also wonder if Trans Global Warranty Corp. is complicit in not replacing the pump under warranty because they are well aware of the exorbitant cost of these parts. The sad thing is that this stainless dishwasher that should have lasted at least another 7 or 8 years will end up in the dump. Also I will need several trips to an appliance store to buy a new unit shipped all the way from Korea or Germany.

The wheel assembly broke for the top rack of our KUDS30IXSS6. We called to order new parts, and we have been waiting 3 weeks--using our dishwasher without the top rack. I called today, and they said they couldnt ship because they hadnt received enough parts. They had orders for 21,000 parts, but didnt receive that many. Clearly, this is a serious issue and a defective product. So much money on this stainless steel dishwasher, down the drain. What can the consumer do??!

My Kitchenaid stove has the high output burner on the top left front. It has damaged my Corian countertop. It is a defect in the design of the stove. I had a stove with the same location of the high output burner and it never affected the countertop.

Just like the last poster, my KitchenAid KUDS30IX is the WORST appliance I have ever purchased. Just 4 months after the one year warranty expired the already very wobbly top rack started losing plastic pieces and falling off when it had dishes in it. I called and they immediately knew what my problem was. They already had repair kits available for the problem which tells me many others have the same problem. Some of the parts in the repair kit are metal. Now it is not getting water to the top sprayers which means the top dishes are not getting clean. All the interior parts are flimsy and unstable except the stainless interior. The grinder gets louder by the day. I am completely dissatisfied with this product. I had other KitchenAids which were better quality, but I guess KitchenAid does not worry about making a quality product anymore. Warning. Dont buy one, youll regret it.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.

What a piece of junk! When did KitchenAid allow their products to become inferior to the point of totally frustrating the consumer. KitchenAid used to be a quality product. Ive only had this for 3 years - in the first year the plastic clips broke on the back of the thing and I had to contact a supervisor to get them in time for the holiday. Basically the top rack is worthless - totally and completely worthless. All the plastic pieces snap off and break - clips, rollers, etc. When you try to adjust them to get the rack to go back in so you can close the door the plastic things break. I ordered extra plastic clips when I got them the first time and those have broken. By the second year the bottom rack was falling apart and would not roll back in. The wheels are broken. Furthermore, the electronics is crap. I will use a setting and come back 3 or 4 hours later and it is still running - or trying to run. Half the time the dishes dont even get clean. Im so angry. Im a single parent and spent my tax refund check getting this and it works worse than the 10 year old thing that I had before this junk. At least the 10 year old dishwasher didnt have plastic pieces breaking. Stop making this crap in China and make it in the U.S. with quality parts and quit making it cheaply so that you can blame the Chinese for your own design flaws. Quit paying your CEO a fortune and making crap. Concentrate on making something that lasts. Since KitchenAid is owned by Whirlpool I assume the same will be true of Whirlpools quality.

After 7 years, my built-in fridge started beeping and control panel flashing: I need a new circuit board. Would be fine except they dont make it anymore!!! For such an expensive fridge to not have parts is ridiculous. Do not buy this fridge. I am now having the part repaired and have NO fridge. Talk about archaic.

We purchased 4 KitchenAid appliances for our kitchen and also a washer and dryer. 1 year later, the control panel went bad in the dishwasher so we called Whirlpool. They sent a repairman to service the dishwasher, upon his arrival he informed me the control panel was no good and this was a regular problem with this model and whirlpool is aware of this. He told us we would probably have to replace this yearly. Well 1 year later same problem again and we are getting stuck paying 180 dollars for labor on an appliance that is only 2 years old. Argued with Whirlpool and they said sorry its your problem.

This is the third time in 4 years that we have to get a serviceman in to repair our KA wall oven (KEBS107SSS03). This product has a definite weak point. You cannot use the self-clean function because if you do, your oven quits working. Something burns out. I suspect that it may be a temp high limit switch - unable to get straight answers from Whirlpool who sell KA appliances. Our local dealer was unable or couldnt be bothered to help. Whirlpool said that this was the first time they heard of this problem!! What a bunch of malarkey. I spent $8,000.00 on a wall oven, fridge, gas countertop stove, dishwasher and microwave. This is the service we get. We have been without an oven since April 6, 2013. 9 weeks!!!

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over. I am now awaiting a company to come fix 3 different things on 2 different appliances. This after they were just out 3 weeks ago repairing something else. I HIGHLY recommend you stay VERY FAR away from Kitchen Aid. This company is absolute trash and uses the cheapest of plastic to make their products. I will NEVER buy ANYTHING from them again.

This is coming out of frustration dealing with KitchenAid fridges. Had an older KitchenAid fridge (Built-In) which lasted about 15 years and decided to go with another KitchenAid as a replacement. Purchased the KBFN402ESS - where its categorized as a Luxury fridge, thats built-in with the latest technologies and cooling features, yet it was super expensive and have been a major headache since the get-go.1) The fridge delivered came as a LEMON. This was during a crucial time, when my wife just gave birth and were new parents, trying to have the fridge ready to cover my wifes nutrient intake, and breastmilk storage. It took KitchenAid 4 weeks to come back and forth for diagnostic / small repairs, and it was not until I was adamant that we must replace the fridge, and finally they noted as out of courtesy they will replace. If KitchenAid cannot guarantee the fridge will operate and perform well within 1 year of purchase, PLEASE GET OUT OF THE BUSINESS - why are you producing such poor quality products?2) Upon replacing the fridge, and its only been 8 months - this new fridge has gone berserk once again under normal operational usage. Freezer had frost build-up, and the technician came and noted that the whole control board, along with fans and other parts will now need to be replaced. All the frozen breastmilk and frozen items, including some of the items in the main fridge have been spoiled. In summary, 1) KitchenAid does not stand behind its products. 2) KitchenAid produces POOR QUALITY fridges labelled as LUXURY and HIGH-END Fridge. 3) KitchenAid customer care is slow, and does not address customers concerns and compensation.4) KitchenAid should perform stricter quality control and thorough testing before releasing products into the market with prompt service and warranty/guarantees - what good is your internal QC, if the fridge breaks on Day 1 or within 1 year?

Purchased subject refrigerator in May, 2009 from Sears for $1,650. Over last several years several parts have fallen off - interior light cover, crisp cover, freezer drawer handle. Last week we came home from vacation to find temperatures in freezer compartment above 50 degrees and in refrigerator above 60 degrees. Probably $2-300 of food ruined.I scheduled service call through the KitchenAid website. Service rep came out, pulled refrigerator from the wall, pulled off the back panel, and announced that a copper cooling tube had cracked... leading to loss of refrigerant and failure of the compressor. As a KitchenAid authorized repair provider... he could get the ~$400 cost of the compressor covered under warranty. I would have to pay, however, $99 for service call plus another $650 for 2 hours of labor.The repair tech explained that a design flaw placed the copper tubing in the drain pan area exposing it to continual moisture and heat ultimately eroding the tube until it cracked. I dont think failure of the compressor at 8.5 yrs is reasonable. My appeal to KitchenAid fell on silent ears. In addition to the poor durability... I suspect there is some collusion between KitchenAid and the authorized repair service organizations. $650 seems excessive for 2 hours labor. Guess if I have to use an authorized service to get warranty coverage of the part I dont really have much choice.

I bought it new at ABT love it! Still working great after 12 yrs. I would totally recommend KitchenAid products. I have a matching ss electric stove and refrigerator. The quality of the ss is very good as well. Looks as good as the day I bought it.

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

Control buttons are coming off my dishwasher after only 5 years. Each one that comes off, the cycle no longer works. Funny thing - my neighbor has the exact same one and hers is doing the exact same thing. Apparently, these expensive appliances are pieces of junk! I called the corporate office, and I could buy another 1-year warranty for $300+, or buy the buttons for $75 and the control panel for $75 and replace them myself. They said all complaints were documented, but if they are, why havent they noticed that there seems to be a trend? Pay attention, KitchenAid.

I purchased a French door refrigerator in October 2012 for approximately $2,700. Exactly one year later in October 2013, the freezer went out. This took over 3 weeks to repair with the warranty offered. In that time the refrigerator also stopped working, so we were left with nothing to keep food in. EXACTLY one year later in October 2014, we are experiencing the same EXACT problem with the freezer. We are certain the refrigerator will go out in a day or two. We called the same service company that KitchenAid used and we have an appointment scheduled for 2 weeks in the future. Im convinced they only make these parts last for a year on purpose.

KitchenAid freestanding induction range model KIRS608bss, purchased new, 4/12/13 3 months later the oven stopped working. I bake a lot so I knew when my baked products were taking 20 minutes longer than normal. I called for service and the first 2 times the tech literally said that all oven temperatures vary, this is to be expected! By the 3 call my oven started blinking message across the stovetop panel. They finally replace the computer system and told me I no longer had a warranty. At this point my range was 4 months old.. This same model although the oven is working the cleaning part is not. I have tried multiple time but the water does not get hot enough or steam long enough to clean the oven. To make matters worse, the front glass panel has so many grease stains in between the two glass panels that Im embarrassed to have people in my kitchen as it appears I have never cleaned the glass.. I was told the only way it can be cleaned is to remove the screws and bolts inside, clean the inside of the panels then replace. The technician also said its a waste of time as those streaks will come back the first time you use your oven and each time you remove the screws the tightness of the door panel loosens and heat will escape..

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

Ice maker, refrigerator freezes food - I called to have both problems fixed, they told me they cant believe fixed, the fridge is too old. My Side by Side was bought as a package deal with a stove, which I just got rid of, and a dishwasher, that is also defective. We will never buy this brand ever again. Was bought in 2000.

Bought an expensive French door with an extended warranty. It stopped working and we called for service. The warranty was 4 days out and they would not cover any expense. The fridge has never worked great. The front drawer faces came off and earlier in the year they came out to tell me they didnt cover drawers or ice maker function or anything else! Lemon service and lemon product!! Never deal with this company.

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

We purchased a high end KitchenAid refrigerator (almost 3,000) and began having problems within 6 months. Have had 6 technician visits to attempt to fix (back of refrigerator freezes up, cant get filtered water, stops cooling and food rots in our absence). EVERY replaceable part that is not considered part of the inner compartment has been replaced. Our last technician, in writing, wrote that there was nothing else that could be done except replace the entire refrigerator and that ours was a lemon. I called the manufacturer (Whirlpool/KitchenAid) and they told me that I had a problem and they didnt, in other words... I was SOL. DO NOT BUY A KITCHENAID REFRIGERATOR or for that matter ANYTHING under the WHIRLPOOL umbrella since they will not stand by their products. Buy a GE!

We have a 42 KitchenAid refrigerator and have had the Tech out 3 times for repair. We were told by the technician that the fan motor had shorted out and caused the main control board and another fan to go out. So 748.00 dollars later, we still have no refrigerator working and this is after the Tech removed the board and the fans and said the board is not being made and so it has to be sent out and rebuilt...should be 2 weeks. They would ship the product to us and then we call them and set up another appointment. When the 3 items came couple of weeks later, the one fan that was a heavy metal blade is now being replaced with a thin...black plastic one. Note: when Tech opened the box, the fan was broken…one blade completely broken off and 2 other blades were cracked…Now mind you, a kid’s plastic toy can be thrown, dropped, kick and abused by the kids and not break, but this fan got all this damage just being shipped to us and this is supposed to run and operate my 9000.00 refrigerator?? The Tech said, “Well they changed to plastic because it is lighter. Are you kidding me? Lighter? Are we going to carry this refrigerator around? No, it’s cheaper...and also a piece of junk...not even a heavy plastic. If it cant survive shipping, I have to wonder how it will run my refrigerator. Now the Tech puts all the parts in and tells us that will be 748.00+ and also we can buy a warranty to protect us from other repairs for 210.00…Did it and he left. 3 hours later, I decided to check it to see if I could start putting my foods in and if it was cold enough...Not working...flashing lights on the panel...from 60 to 30 and no ice maker working either. I called them back ASAP...they said we will make another appointment for you...Are you kidding? Send back the Tech. After much discussion with the service people, they came back 4 days later...Tech says board is no good...has to be sent back to where it was re-built and he (Tech) spends most of the time on the phone with someone...telling him what to do (I guess). He states he has been with the company for 31 years but both times he is on the phone with someone most of the time. So now we are supposed to get the board back in a couple of weeks...and then call them again to have it installed. Meanwhile, they have received 748.00 plus 210.00 for the service warranty and I have nothing...no refrigerator for over a month. This is unreal…like the product does not have enough problems...they change out the metal parts for these thin piece of crap plastic and control boards being shipped out to the customer without being tested to see if they were rebuilt right before they send it out to be installed. So I lose all our food and pay for a rental fridge while this mess is still going on...Service and Quality...RIGHT...I dont think these Techs know what they are doing or why would they need to spend most of the time on the phone with whomever it is they are having walk them through this service...

I had my KitchenAid built-in convection oven replaced because the oven interior paint chipped after cleaning. My replacement unit from KitchenAid has the same issue. KitchenAids take on the problem is Too bad, your warranty is over. Great $3,300.00 investment.

In 2007 our dream home was constructed and in 2008 we outfitted the home with KitchenAid products. We have acquired 10 KitchenAid products, of which 7 have since been repaired or replaced. We are a family of 4 and our home was vacant for 2 years due to a corporate relocation. Therefore, I consider our use of your product to be minimal or light. I estimate that we have given these products 4 years of use. Items Stainless Purchased (installed 2007 / 2008) o Countertop stainless refrigerator (installed 2008) repaired twice o Drinks Refrigerator (installed 2007) repaired twice o Ice Maker (installed 2007) repaired once (used in summer only) o Counter Range repaired 2008 o (2) ovens no issues o Toaster Oven lasted 1 years and has been replaced o Coffee Maker lasted 2 years and has been replaced o Dish Washer door failure June 2014 (prompting this letter)o Mixer no issues

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

We purchased a KitchenAid dishwasher after our Maytag Dishwasher died after 5 years. I was leery about buying another Whirlpool product but the reviews were good and it was bigger than the comparable Bosch dishwasher. The dishwasher does NOT clean the dishes. We have had 2 techs out (1 from the store, 1 from Whirlpool), taken 2 days off, bought 4 different types of detergent, tried each suggestion that was made (use powder, use pods, run hot water, dont run hot water, dont rinse the dishes before putting them in...) and NOTHING works. I have called Whirlpool and the reps are civil but not sympathetic and keep repeating suggestions that have already been tried. I will never purchase a Whirlpool product again. BUYER BEWARE!

When I updated my kitchen I bought a KitchenAid dishwasher in 2007 and it was installed in 2008. It was serviced once under warranty... smoke coming out of the hood. Since then I have had it repaired twice. Once for the chopper not working correctly. It took the service rep five minutes to fix it and he was embarrassed that he charged me more than $100.00 to fix it. The service advisor was recommended by KitchenAid. Since then I have had to replace the silverware dispenser and now I have to replace the soap dispenser because a piece of plastic no bigger than 1/4 of an inch broke off. The part was 68.00 with shipping 86.00... ripoff... and now I have to pay a repairman to install it. ALL over this piece of plastic. I will never buy a KitchenAid product again.... and hope that lots of consumers read this and follow my advice.

In 2007, I purchased a KitchenAid refrigerator from Pacific Sales. The refrigerator made funny noises when it ran but I put a piece of tile on the interior metalwork and the noise went away. Seven years later in 2014, an alarm went off inside the control board indicating a problem with the evaporator cooler. As it turns out, KitchenAid or Whirlpool used substandard capacitors in their control boards leading to premature failure. Mind you, this is a $6,000 refrigerator. When I contacted KitchenAid, they informed me that the part was no longer available due to a tsunami in Japan. KitchenAid referred me to an aftermarket control board manufacturer that wanted $800 for the part. They said that they used to have the boards repaired but that was no longer an option. After following the instructions on Steve Jenkins blog, I was able to have the board repaired at Rockstar Computers in Upland, California. Total cost of the repair was $55.

First off, I dont see how you guys are still in business. I bought a refrigerator and paid 3000.00 dollars for, and now it wont even cool in the fridge and freezer. I called KitchenAid and purchase extended warranty (my fridge is only 1 year and 2 months old). The warranty is for a year from factory. KitchenAid uses an third party to come diagnose the problem, and they dont even take the time to troubleshoot and fix it. I will never again buy a KitchenAid product. Their business is horrible and they dont give a ** about the consumer. This is unbelievable and Im going on three weeks without my refrigerator being fixed. Every time I call, its a different story. It will be a miracle if it ever gets fixed... Do not buy Kitchen Aid... Never again.

I purchased 3 new KitchenAid appliances after having my Sears brand for many years 20 plus and not having one issue with them in that time period. I have had my KitchenAid appliance for less than 3 mos when I started to have problems with the french door model making funny loud noises when making ice. It took 3 service calls before they could resolve the problem. Now after a year, it is doing it again. Called the service dept and they are less than helpful to help remedy the problem, which is a defect from the start.My KitchenAid double oven after 6 months needed repair. During a Thanksgiving meal, it refused to heat up to the desired temperature needed. Again, another call to service man, time off from work to wait. The problem was covered under warranty. It took the service department two times to get the problem fixed. This should not be happening to a new appliance, unless it is terrible workmanship from the factory. Now, after a year and a half, my KitchenAid dishwasher is having leakage problems. It has not paid to spent the money they ask for these appliances and get such faulty appliances. NEVER AGAIN KITCHENAID!

I have a double oven, KA, and the glass is very dirty inside the glass windows. There is no way to get in between to clean it. I called the company, and was told, that if I want my oven clean, I should call a serviceman to take my oven apart - My cost!!!! How can anybody make an oven that cannot be cleaned? How can you sell an oven that needs to be cleaned by a serviceman every time?

Have to agree with all the reviews the quality is horrific. LED lights half out. Need to replace controller. The tray door fittings just broke like cheap plastic, the unit is less than 2 years old. Support told me to buy an extended warranty for $329.00. Bottom line they have zero quality control in the manufacturing process use cheap materials. The refrigerator is just plain junk. Stay away. Read the reviews.

Top oven quit working. Press Bake, then Start and it just sits there Preheating and doesnt get to temperature. Doesnt heat up at all. Bottom oven works fine. Two days before Thanksgiving and its the worst time to quit working.

Purchased the oven on July 15, 2015. Used the self-cleaning feature for the first time today. The oven blew up. Fire Department came and condemned the oven. Said it was defective. KitchenAid is refusing to acknowledge that this is defective. On the phone for 3 hours, transferred everywhere. This double oven cost us over $3000.00 and they are refusing to offer any assistance. The snottiest customer service rep I have ever encountered... MARCIE IN BENTON HARBOR, MICHIGAN. I was traumatized by the explosion and the resulting smoke. KitchenAid... You should be ashamed of yourselves. How do you sleep at night reading all of these terrible reviews of your supposedly premium products?

My wife and I purchased KitchenAid appliances for our home thinking that these would be quality products and something that would last with the least problems. Also, we have received good service from their company reps. As with various KitchenAid models, there seems to be issues with the self-clean mode on the ovens. The first time we tried to use the self-clean mode, it locked up after about an hour and would not release nor would our oven operate. We called for service and we chose only the 1-year warranty so ours was out of warranty. It became a costly repair of about $300.00 to replace a burned-out thermostat.After repair, about a month later, we tried to clean it again and the same occurred. This time, I researched on the Internet for the schematics and I replaced the same thermostat for $50.00 myself. The stove did work and freed up but we still cannot use the self-clean mode. What is the sense of paying for quality products and paying for features you cannot use? KitchenAid says there is nothing they will do as no recall has been issued. Can this also become a danger to use in our home? Needless to say, we also have problems with our ice maker on our KitchenAid refrigerator which is also out of warranty. The problem here is the ice cubes get hung up in the maker and stops making ice as it is hung up. Who wants to check this every day?

Leaking dishwasher - Floor was wrecked by a poor drain set up hose clamp which cut into the plastic drain hose loop on the side and due to the fiberglass insulation it looked like a bad gasket. After removing unit found the leak was the steel clamp cut the hose, they need a rubber hose to run the plastic hose through. Hope no one has this happen. It is a mess.

Horrible Stove - I am on my second cooktop and the stove is not quite 5 years old, already had to replace the touch pad also. Two years ago the smallest chip at the edge of the cooktop cause a huge crack line to encircle the back burner and it fell in, WELL it happened again. A small chip on the edge of the top again cause this huge crack line that encircled the back burner and it fell in. Crummy stove, DONT BUY Kitchenaid - run and buy anything else. KitchenAid was once respected name now it deserves total disrespect. Expensive but no quality here and the heat from the stove turns the oven handle yellow and streaks appear inside the glass window which cannot be cleaned. All in all a horrible product. Now I have to pay for another cooktop on a stove that was VERY EXPENSIVE TO BEGIN WITH.

On 2/4/12, I purchased a Kitchen Aid double oven microwave unit nearly three years ago, when doing a kitchen remodel. All the appliances are Kitchen Aid, thinking we were purchasing a good, reliable brand name. Yesterday, I placed the oven in the self cleaning mode. After about 2 and a half hours, the inner glass panel on the oven door exploded, sending hot, shattered glass onto the floor. The intensity of the heat cracked the new cabinet along the top of the oven. I called the service center, and they indicated there have been no recalls on this problem. I am horrified to think that if my grandchildren were present, they could have been injured. After reading other complaints on this website, I think Kitchen Aid needs to do a recall on this unit. By the way, they did not offer to replace the glass. They said the glass was covered, but not the two service calls to replace it, and the glass can only be ordered by a service technician.

We purchased a KitchenAid SuperBa double oven KEBC207KSS05 a couple of years ago and have had it repaired 4 times already. Two times because the control panel went out because it got too hot the repair person said. The fan became very loud and we had to replace that and the fourth time was because the upper oven stopped working but the lower oven still worked. Since the fan was replaced, the oven still makes the control panel get too hot and everything totally shuts off. After it cools down, the panel comes back on. Cant bake anything over 375 degrees it appears, or it shuts off. One piece of advice from the repairman, besides not using the self clean is to cut a large rectangle out of the side of the cabinet and put a steel vent cover over the hole. I shouldnt have to cut a part my cabinet in order to have this crappy oven work better. The double oven we had in before the KitchenAid was a Kenmore from 1992 and still worked perfectly and never gave us a lick of trouble. Now we need to scrap this one and look to spend money that we shouldnt have to. Its so hard to believe that the workmanship at KitchenAid is so bad. Where is their pride?

I purchased a KitchenAid model kmhs120ess microwave and after plugging it up and running it for around 3 minutes I saw some smoke and when I opened the door the latches were on fire.... So I unplugged and that Id reach out to make people aware.

I paid over 800 for this KitchenAid dishwasher - it was on sale and rated very high on Consumer Reports. I expected it to last longer than the 2 1/2 years I got out of it! It took me over a month to get someone out to look at it and they said it would be 350 for the part and another 200+ to put it in, he recommended we get a new dishwasher and not a KitchenAid. Very disappointed!

After 13 months (really several months before that) fridge was not cooling properly, ice building up behind drawers, ice maker wont make ice most of the time. So far we have spent over $1400.00 on repairs and again it is not cooling properly. I will never purchase a KitchenAid again. Very disappointed. Model is French door purchased in August of 2013 - KFIS29PBMS. It seems this is a defect in the product if others are having the same issues.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

Our KHMS155L KitchenAid microwave would just turn on by itself. Luckily, the two times it happened (twice in two days), we were home. I cant even imagine what kind of damage could have been done with it, on and unattended for a long period of time. My husband called the KitchenAid Customer Service number in our manual. He was told that he would have to pay for the part and labor (over $200). I then read through this website and called the Whirlpool safety line at 1-800-331-7456. No problem. They mailed me a new panel and set up a local service repair. No charge to me for parts or labor. Thank you, Whirlpool!

I bought this free standing gas stove in 2010. It has been nothing but problems from the black enamel on top bubbling up to handles melting from the broiler and heating from hot to hotter - no in between. One word, JUNK. This is what should be on this stove. Made by Whirlpool Accubake junk!

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

On September 30, 2014 we purchased a Kitchenaide 42 side by side refrigerator, Model # KSSC42QVS06, Serial #K43809168, Sales #5508519 from Pacific Sales in Escondido, CA. When it was delivered there was a dent on the right panel. We were desperate to have the appliance as our other refrigerator had stopped working and we had had several hundred dollars food loss. So, we were told that we would be able to have the door replaced within a reasonable time without a problem and an appointment was made to have a local repair and parts company evaluate the dent and order a replacement door panel. On October 3, 2014 the local repair and parts representative wrote up an order for a new right side door panel. It is now December 28, 2014 and the panel has yet to be replaced! I have contacted the local parts people and have called Whirlpool directly without success. There seems to be no definitive date of replacement available. How can you possibly operate in such a manner and expect repeat business? What has happened to you integrity? Please let me know when we can expect a replacement door panel as soon as possible.

Our KitchenAid oven/convection oven combo with Microwave Model # KEMS308SWH blew a fuse while on self-clean. Repairman said that KitchenAid ovens blow fuses all the time while on self-clean. He suggested that I not try to use that feature again because it will happen again and that Kitchen Aid tends to overheat. Repairs are expensive since the entire oven has to be removed from the wall and the back removed to access the fuse. We now realize that we have paid over $3000 for an oven with a feature we cannot use and, after reading other complaints, could even be dangerous. Kitchen Aid should do something about this immediately.

I purchased the KitchenAid dishwasher model KDTM704ESS0, for around $1400 in 2015. After three years of light use (there are only two of us) the wash motor seized up and needs to be replaced at a cost of $500-$600. I called KitchenAid and they told me the motor was no longer in warranty so they would do nothing. This is my fourth KitchenAid dishwasher in forty years. None of my other KitchenAid dishwashers have ever needed a repair of any sort. In fact, I have never even had a service call on any of my other KitchenAid dishwashers. The previous dishwashers were replaced due to kitchen remodeling or upgrading, not because they stopped working. I cannot believe that a main component of this expensive dishwasher would last only three years. I would think twice about buying a new KitchenAid. I know two other people who have had their KitchenAid dishwasher motors fail after only approximately three years. Sad that the KitchenAid quality isnt there anymore! Also sad that the company is OK with a customer spending $1400 and having the product last for only three years!

The very first time I utilized the self-cleaning feature of my oven, the screen went completely black (never to come back) and the door would not unlock. First thing I did was google the problem and it looks like Im not the only one that has encountered this, and that is an understatement. There were literally hundreds of accounts of the same thing happening. I contacted Kitchenaid and they told me that there has not been a recall on my range (model KGSA906PSS00) and that there was no known problem...really?? The best part was that the replacement part is almost $400 and they would gladly transfer me to the parts department to purchase it. Thank you for the help.

This is an older model and works great, however I have no knowledge of the value of newer models. This one gets dishes and glassware super clean and dry.

My husband and I purchased a beautiful 7-feet high, 42-inch wide stainless steel side-by-side KitchenAid built-in refrigerator. The first breakdown was within 12 months of purchase. In the last four weeks, it had broken 4 times. The refrigerator does not keep food cool and the freezer does not work. I have replaced my food all four times. The warranty will not cover the food. I will never purchase another Whirlpool product! Its better to buy a cheap refrigerator at Home Depot and replace it every other year than to spend $6,000 on this piece of **.

It has done a terrific job, washed a lot of dishes, I would purchase another one if this one quit. I have used this dishwasher every day, sometimes twice a day. It has done very well.

Model KCMC155JSS-0 sparks and arcs. Never had a microwave do this.

We had the same experience in 2008 with a 2005 KA range. I dont know my model number because it is not inside the door. I hadnt used the oven in at least 5 days. I was sitting in another room working and I heard what I thought was my cats knocking over their food. When I went to investigate, nothing was disturbed. Then I looked at the oven and there was a pile of glass on the floor. Since oven was out of warranty, we had an appliance repair done by local professional. I will never buy another KA large appliance.

I have had Kitchenaid (Whirlpool) refrigerators for many years now. The older side by side was efficient but difficult to fit all frozen items in especially Pizza Boxes. So the newer Freezer I have is a Bottom Drawer Freezer, which may seem like a good Idea but is quite the puzzle to use efficiently. Most of the time, items are just stacked and get lost or hidden so you wind up taking more things out just to get to what you want. This type of freezer is not user friendly, but I guess is designed to allow better use of the Refrigerator portion of the unit. One last note, mine do not seal properly and frost built up around the drawer and now Whirlpool needs to replace it, the refrigerator is less than 1 year old and was $4,200.

I bought one of the top of the line gas stoves. The paint on the grates began peeling within the first month of use. The stove was in a spec house so the warranty had expired by the time we began using it. We called a technician out to check the gas lights and ordered two more grates $200 each plus shipping. Within two weeks of use the same thing happened. I tried to talk to the customer no service. They told me there was no warranty and no managers or supervisors to speak with. I cant believe. I thought I was buying a top end product and this how I am being treated?

Stove - YKERS303BSSO: The coating on the control panel is peeling and the lettering is part of this coating, this is going to affect the readability of the knobs in future if we cannot get this resolved. Since we bought this stove in June 2014 should be a warranty on this type of thing happening? We always use only mild dish soap and a soft cloth to clean it. Sent an email to http://www.whirlpoolappliances.ca twice, second time included photos was told both times, that they recommend calling into their Customer Service Department at 1-800-807-6777 to have this issue resolved. Theyll probably tell us to change the control panel, which will probably cost 1/3 of what a brand new stove would cost. Also, the oven inside window has water/steam stains, how do we get them clean?

I like the dishwasher. Stainless inside - great and stays clean and does not stain. I also like the shade of the white model. Washes consistently well. Nice arrangement of racks and silverware holders. It fairly quiet but not silent for sure. Purchased in about 2002. Only complaint is that the dishwasher sometimes leaks. Had a plumber here a bunch of times and Ive arranged dishes differently a bunch of times and neither the plumber nor I can figure whats causing the leak so I mop up with towels when it happens.

Model #KDTE204DSSo purchased approximately 18 months ago for over $1,000.00. Heat element stopped working and had that replaced. Still didnt work. Was then told it was probably a control panel issue. Also for several months had to do an additional rinse as the dishwasher retained soap. This was our second dishwasher purchased in two years. Obviously, appliances are not made to last anymore. We had an old Inglis dishwasher that lasted for over fifteen years. My advise. Buy the cheapest one and if you get two years out of it, toss and replace!

The washer does not clean dishes and leaves heavy film on dishes. It cuts on and off several times before washing. I had servicemen out, but they blamed it on our water. However, the last KitchenAid cleaned dishes great. I asked for a new dishwasher, but was refused during the first 30 days. Purchased on 7-19-11, Queen City, Monroe, NC. Please help me.

KitchenAid Superba Electric Double Ovens - We recently purchased the above ovens. They have never worked correctly. There have been four or more service calls. They have replaced the sensors twice. They have replaced the mother boards twice. Each time, the serviceman is hopeful the repairs will work. They have not. Last night, the lasagna took 50% longer to cook as our guests waited. We discovered the oven was actually at 345 rather than the 400 it was set at. A call to KitchenAid was of no help. They said they had a record of only one service call and seemed very unresponsive. A bad product with worse service!

We built a new home three years ago and installed all KitchenAid appliances. The refrigerator has been a lemon. KitchenAid has not been helpful in dealing with repairs. We have repaired the ice maker four times and finally it was replaced. Most recently the refrigeration system has developed a leak and is not cooling. We were informed that the retail cost of the repair is $3000. If we had not built in the refrigerator and purchased cabinet fronts for the doors we would have replaced this appliance.

Seven years ago I bought this one million dollar home with a gourmet kitchen - Kitchenaid fridge, dishwasher, and all. Everything was fine until I realized there was a buildup of frost on the left hand side... since then Ive spent $400 trying to have repairs. Now the ice is in the cheese drawer, both crispers and underneath it all... frozen lunch meat and lettuce are not good on sandwiches. This must be solved and only you can do it = the Beast matches my kitchen or Id have replaced it...HELP.