We purchased a complete line of Kitchenaid appliances back in January 2018. Our Frigidaire refrigerator (purchased in 2004) needed replacing (after 14 years!) and thought it was best to replace our other dependable appliances due to age. Within 1 month a repair person had to come and replace the freezer door due to a crack in delivery. The repair person urged that I buy an extended warranty on my appliances due to their lack of reliability and quality. I wish we had listened (but I believe a company should build and back up their products...Im old school). Now our oven starts when it chooses to. Works one minute. Hour later nothing. Our neighbor has had the same experience with her 3 year old Whirlpool oven (parent company). She was told it (after numerous attempts to repair) that she needed a new circuit board at the cost of $495. Do yourself a favor and DO NOT PURCHASE KITCHENAID OR WHIRLPOOL appliances unless YOU believe an extended warranty covers their lack of quality.

This is quick, easy, and short. I purchased a new KitchenAid side by side in March of 2011. One month later, it stopped cooling. As a service tech, I had already tested and found that the start relay and overload were bad because the compressor was about to take a dump. I called for service which took about a week to arrange. When the service tech arrived, he replaced the relay and overload without testing the compressor. I asked him if that was common practice which I knew wasnt. He replied that it was a common problem and it wasnt necessary to test the compressor and everything should be fine. Little did he know about my abilities. Knowing KitchenAids reputation, I was fully prepared on how to deal with the situation and didnt want or need to have to go through what so many others had to do. Also knowing that the compressor only had a limited life of maybe a week before it quit completely, I first purchased a used old refrigerator for $50.00 to get me by just in case. In about 8 days, the problem with the original fridge returned now even worse. Then, I went to the same store I bought the original KitchenAid. I purchased the same unit on my credit card for over $2,600. Foreseeing what was impending doom for the original fridge, I moved it out of site and had the new one delivered. The next day, I canceled the credit card transaction for the new fridge and called the store to advise them to come and get the fridge. What they didnt know is I exchanged the old fridge with the new one and even switched the ID tags that have the serial number. The next day, the store came to get the fridge not knowing they got the old one broken back in exchange. Ironically, no one had a clue nor did they even check. So, I ended up with a working new refrigerator. And I didnt have to deal with poor service not only from the store, KitchenAid reps, or a service provider that doesnt have a clue on how to repair these products. In the end, I not only now have a good working and new refrigerator, but the old one I bought as a stand by for $50 was cleaned up and completely checked out, then sold for $150.00.

I bought a new KitchenAid refrigerator model #ksrj25fxms02 at BrandsMart on 2/20/11. After two years, the drinking water and ice out of the refrigerator odors are real bad. After doing all recommendations from KitchenAid, including changing water hoses, filter, cleaning, etc., the drinking waters odor persists, and there is nothing they can do. I dont recommend KitchenAid refrigerators to anybody.

I purchased the gas range (KitchenAid 30inch Aqua Clean Slide In Gas Range) November 15, 2015. After two weeks range stopped working. Repairman came out and wanted to replace a part, I said, No. Want a new range. Didn’t want to start replacing parts on a new range. Six weeks later new second new range was installed. Four weeks later same problem, range stopped working. This time a new part was installed. Finally everything was working. I decided to try myself cleaning oven...what a joke! It did not clean, my oven was not that dirty. I called repairman and he told me his mom and aunt also purchased same oven and theirs does NOT clean like a normal self cleaning oven. They have to use a spray like Easy Off to get their oven cleaned. This is the worst oven I have ever owned. Don’t buy if youre looking for a self cleaning oven, as this one is NOT!

I have a Kitchen Aid double oven, which is 2 years old. During the self-cleaning cycle, the glass door exploded, and glass covered the kitchen floor, and was in all vents. Just hours earlier, my 2 year old grandson was playing on the floor in the kitchen. I immediately checked online, to see if anyone had experienced the same thing, and found that I was not the only one. I called Kitchen Aid to see if they would help me with the repair, since I felt it was a safety issue, and Kitchen Aid should stand behind their products. The customer service representative informed me the company felt this was not a safety issue, and that no one had complained about this before. Kitchen Aid is not being honest with the consumers, and should be held accountable. It has been two weeks, and I am still attempting to find someone qualified who can do the repair. Will it take someones child or grandchild, sustaining critical injury, to mandate Kitchen Aid to redesign their oven doors? Is there any redress for the consumer?

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

The stove is only two years and old and when the self-cleaning cycle was run for the first time. The thermostat burned out mid-cycle and the unit shut down and the door was locked. The repair cost $213.45. Based on what I have seen online, this is a common problem with KitchenAid stoves. Since it was no longer under warranty, they wouldnt cover the cost. This appliance should be recalled!

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

The microwave component simply stopped working. After calling an Appliance Co. we discovered this exact issue happened 3 years earlier. Cost for parts? $1350.00! KitchenAid refused to cover the parts but did offer a 10% discount if we chose to buy an entire new unit! Ridiculous! Poor service and poorer quality. Never again!

Re: The factory in Japan was wiped out by the tsunami and the nuclear power plant meltdown complicated it. Kitchenaid (Whirlpool) are telling hundreds of consumers they cannot provide a critical component -- main control board -- necessary to repair a frequent problem with their refrigerators. In my case we have a 42 built in, side-by-side, panel ready unit KSSO 42QMB02 purchased in 2007. The panel ready descriptor simply means we had it fitted with the same wood paneling we used for our cupboards. The board is failing and its causing the unit to freeze up with loud fan noises accompanied by disturbing clunks and thuds. Its a matter of minutes or hours or days before it fails entirely. This is a problem reported by others on this site. Worth mentioning is that this is a top of the line refrigerator/freezer that cost between $5,000 - $6,000 not including the paneling.So heres the terribly sad story KitchenAid is telling customers: They no longer stock the part because the sole source for it, a company in Japan was wiped out by a tsunami and to make matter worse, the meltdown of the Fukishima reactor complicated matters. They told me to have their authorized service provider (B&B - good folks) to just send the board in to be rebuilt. That my refrigerator/freezer would be down for the length of time it took for the board to be repaired. That they offer no service contracts. That if I wanted they would sell me a new unit at a small discount - $6,233 for a new unit. I should add that because this is a panel ready model with our custom panel wood on it, it would be darn tough to match the old stock so there would be at least several hundred dollars more in panel expense as the old panels no longer fit the new model.And this get this, when I called another provider in my hometown - a fellow Ive known for years, he told me that Kitchenaid/Whirlpool has just today (this was on October 5, 2014) posted a service bulletin that they were disassociating from the company, Cocentric, that has been rebuilding the Main Control Boards for hundreds of customers owing to service issues. So the bottom-line is that this expensive and beautiful side by side, built-in, panel ready refrigerator is a boat anchor? Then I found this blog from a very cool, smart and handy fellow, Steve **. In it he describes how pretty easily (if youre handy with a soldering iron and a volt meter that is) you can rebuild the Main Control Board for about $6. He suggest buying a beefier version of one component, a relay, to prevent this from happening ... suggesting a design flaw in this board to me. And he wisely suggests adding an Appliance Surge Protector to prevent spikes from burning the board in the future. This is all beautifully detailed with pictures and part numbers.So heres my take - Whirlpool/Kitchenaid want to sell you a new refrigerator freezer when they could easily set up a process to fix these boards themselves and support their products. It gets worse. If you want to buy a refurbished board you can! For $800 - $1,200 on eBay! WTF! KitchenAids service policies are fostering predatory online vendors. Why will people pay this much for a board that KitchenAid lists for about $235? Because ALL OF US CANT BE WITHOUT A REFRIGERATOR FREEZER FOR 2-3 weeks. This is insane and immoral. California has tough consumer laws. The Song Beverly Act may cover this as in addition to providing relief for people that buy lemons, it also provides for people like us (in California any way) that expect a top shelf product should last longer than a pair of my boxer briefs.

In 2007 I spent over 25K on KitchenAid appliances, one of which was a microwave convection oven that cost over $1700. In 2011 that unit failed because the heating element died. I was told by repair that it would be cheaper to replace the unit because even if repaired there was no guarantee it would last. No assistance from KitchenAid. I purchased a second KitchenAid microwave oven. Three years later it failed...The heating element died. When I contacted KitchenAid after numerous posts on social media and emails, they agreed to pay for the part but I would have to pay for the service call, which I did. Nine months later and the heating element has died again. I contacted KitchenAid and their response after numerous social media post was to offer me the ability to purchase a new microwave at discounted rate. The offer was only good for 48 hours. I did some research and found out that their discounted rate was the exact same price that the unit is sold at by major retailers. So now the company is being unethical by making me an offer that is supposedly below retail and asking me take a huge leap of faith and purchase a 3rd microwave? I feel like I have been taken advantage as Im sure many other consumers have felt by KitchenAids false advertising about the quality and workmanship of their product. My intelligence has been insulted by their feeble attempt to pass off the current retail prices for their units as special discounted rate that are being offered because of the issues I have had with my previous two microwaves. No one should purchase their products if they are willing to operate in this unethical manner. No one should purchase anything from a company that will not stand behind their products. I guess I will contact the local and national news outlets. Hopefully one of these agency will pick up my story as lesson to other consumers who are in the market for new appliances.

I purchased a KitchenAid dishwasher, model # KUDC10IXWH4 on August 1, 2013. I have been having difficulty with the machine for the last 6 months. My dishes were coming out dirtier than when I put them into the machine. The machine was not using the soap, it just piled at the bottom. I tried powder soap, liquid soap, and pod soaps with no help. Finally my husband made it so he could watch the washing process. The spray was only going up about 4 inches - not hitting my dishes. No wonder I have problems. We are trying to put in a new motor at $100.00. I have only had this machine for 2 years and I already have to make costly repairs. Very disappointing!!

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

The light in the oven of our 8 year old kitchenaid superba stove doesnt light up anymore. Apparently we have to change the whole board? Total loss of function for the oven and the visible control area (lights, timer, programs) resulted.The cost of a new board in Canada is close to $500 + installation so it is not worth repairing. Kitchenaid offers no assistance in this matter. The stove cost us $2500. We thought we were buying the best but were we ever wrong.Fridge door bottom hinge is sinking in the door, the door is basically just foam there is. No support to hold the weight, very bad design. I called Kitchen aid and all they want to do is to sell us another door for $800. Believe me, they will never sell me anything ever again, they are far from being the best.

When my wife and I decided to do a complete kitchen renovation some six years ago, we chose to install all major Kitchen Aid appliances based in large measure on their corporate slogan For the way its made. Since then, one of the two hinges securing the top of the deli drawer compartment in the fridge (KBFS20ETSS) had broken off. Because of the high price we were quoted for what is simply a cheap molded piece of plastic, we chose to forgo that replacement. Next, the ice cube maker became jammed requiring a service call that cost us $64.20 to repair. Then, several months ago, we saw that the soap dispenser door on the dishwasher (KUDT03FTSS) was apparently opening after the wash cycle was completed leaving the detergent packs that we use lying unopened at the bottom the washer. The result of course, was dirty, unwashed dishes. When a local repair service that I called in advised me (at a service call cost of $80.25) that the problem was likely due to a module failure, I was directed to a Kitchen Aid-authorized service facility, Alliance Appliance of Brick NJ. Between their initial diagnostic service call and subsequent repair, I was billed $405.10.Less than a month later, the same problem occurred once again, and again Alliance was called in. This time, we were told that a new dispenser assembly was needed and would be ordered by them. Having not heard from Alliance in weeks, I phoned them this morning for a parts status update. I was told that the part had never been ordered pending my authorization to pay yet another $60. I was never advised of this charge and apparently would have never been notified of the status had I not called. Frustrated and angry, I declined to pay any additional charge.This history of problems was sent to KitchenAids correspondence team on 10/17/14. On 10/28 I received a voicemail message from the company in response to my letter. The following day I called the number that was left thinking that it would be a direct line to the person that had left the message. Instead, the 800 number that I was given was a general one that had me waste yet time sifting through the usual menu of prompts and questions before I was able to finally connect to a live person who voiced her concern for my problems but refused to do anything about them other than to contact the factory authorized repair service I had used to relate my dissatisfaction. In total, service on the $5,000.+ we paid for our Kitchen Aid products has thus far come to just shy of $550. Not factoring in the time spent on the phone and waiting for scheduled appointments to show up. I think youd agree that having to spend this amount of time and money on Kitchen Aid appliance repairs makes a mockery of the companys slogan.

Our KitchenAid dishwasher has provided reliable, excellent service since purchased over 7 years ago. Cleaning results are excellent, and to date, have not had to have the dishwasher serviced.

This top of the line KitchenAid refrigerator has not worked properly since Day 1. One problem after another. Whirlpool Corporation is a disgusting company to deal with. Told they will repair, but never allow a return. Every time we had a service technician come out, they would say something different from the previous technician. Whirlpool said they needed to pull the whole ceiling out, including wiring, to stick in a small foam pad to correct a problem issue with this model rather than replace this Lemon. They knew all the problems this French door model had but refused to fix them properly. Both refrigerator and freezer made me lose expensive medication and groceries more than once. They would not reimburse.

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100s of time a week and there is no guarantee that it wont happen again. When I asked for some certainty that the oven would be safe, he said he wasnt the designer and it wasnt his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

We bought all new appliances 4 years ago. The salesman at the appliance store said KitchenAid was the best. Well apparently he must get a kickback from them because nothing could be further from the truth. In fact the KF1S29BBMS00 french door refrigerator actually sucks! Shortly after we had it the freezer stopped freezing. At least this was covered by a recall. Now, the unit is 4 years old, the ice maker stops working. We called the repair place and they came out and very cavalierly said, Oh yeah there is a service bulletin on this. You need an add on kit to stop the unit from freezing up.OK to my thinking service bulletin is an admission of wrongdoing. Poor design in the first place. So since the unit is out of warranty and we chose not to pay for a ripoff extended warranty we have to pay over $430 to fix what was not designed right in the first place! How can this be our fault? Why would we need a warranty to cover a design flaw? Now while waiting for the repair person to come back with the part that they had to order the drawer in the freezer will not freeze. The lower main compartment is fine but the door will not freeze. DO NOT BUY A KITCHENAID APPLIANCE. Their poor design and engineering becomes your problem.

I inherited a KitchenAid dishwasher (model KUD102CRBS) when I bought my house. It appears to be a mid to high-end model. It worked fine for the first 8 months or so. Then the counterbalance system for the door (which is quite heavy) broke, and the door came crashing down. Now, the latching mechanism has failed, and the door keeps popping open. The unit doesnt do such a great job at cleaning the dishes, either.From what I have gathered, KitchenAid used to be a good brand. I have purchased smaller items with this brand name. However, given my experience with this unit, the price that the previous owners surely must have paid and the surprising number of complaints on this site, I have changed my position. Its probably not worth the cost to repair it, so I will probably replace it with a high-quality make & model as rated by its users. Unless I hear much better things about the brand in the future, I will never buy KitchenAid again.

I bought a KitchenAid dishwasher May 2013. HORRIBLE. Within weeks, problems showed up. Wine glasses exploded in top rack, their shards damaging the engine. Food sticks and dries on dishes, requiring hand washing of ALL items first. Plastic mixing bowls melt in top rack. And that top rack, so flimsy, falls off its track at will. When I complained to KA, they said it was my tough luck and, because they dont replace their faulty products, that I should shell out more money for extended service. I did that. And wow, what a nightmare thats become! Horrible and rude technicians come out, late and almost always accusatory: dont use right detergent, dont use right amount of detergent. Today, the guy summarized, Youre having trouble because you dont know how to use a dishwasher. Time to cut my losses and frustrations and look for a reliable appliance, NOT KITCHENAID.

We had our KitchenAid dishwasher serviced 2 times in 3 years of purchase model # kdte104ewh3. The motor went bad 2 years after we purchased it new for $690.00 and the repair was half the cost of a new one, $331.15 for a new motor/pump, Then the problem happened again a year later. Yikes. Honestly, the dishwasher does not clean as good as the one we had there before for 10 years, that one a Kenmore we never had a problem with.

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

The oven bakes perfectly even though it takes a while for the oven to reach temperature. The top electric 5 units are wonderful. I love the 3 racks. One has a handle type opening in the front and extends all the way out. The electronic display is easy to read and convert to convection baking or broiling. I havent tried the steam bake option yet, perhaps today when I make cookies. Repair shop recommended not using the auto clean as it heats to 800 degrees. So hello baking soda.

Brand new oven. Used oven in bake mode twice before. First time using in convection roast, set temp at 350, 45 minutes later heard a pop, went into kitchen, fine glass shards on floor, glass door in oven shattered. Called kitchenaid, they asked questions, said they would transfer me to the safety department, and disconnected me. I re-called, waited another 8 minutes and finally got connected to a person. Asked if anyone was hurt, I stated my dog got cut on his foot, they said they were sorry. They set up a repair appointment for the next week, they said if the repairperson had the glass they would fix it, otherwise they would order the part. I asked why they didnt tell them to bring the part, they said that was up to the repair people. I asked if there was any compensation for the meal in the oven covered in glass, they stated they dont do that. I asked if this was a recurring problem, she never did really answer, except to say that it is glass and glass does break. This issue really should be revealed when purchasing, and the extent of the problem revealed and pursued. If anyone had been in the kitchen at the time, they definitely would have gotten hurt.

04/06/2018 - Purchased french door refrigerator (KRFF507E). 09/30/2019 - First repair. Refer making noise and not cooling. Evap fan hitting ice buildup Tech replaced evap fan and thermistor assembly (took over an hour to remove ice build up). Tech also reprogrammed defrost cycle from auto-detect to every 8 hours.02/19/2020 - Second repair. Same problem as first repair except evap fan not destroyed. Contacted KitchenAid service basic response was too bad, so sad. I explained that the problem was a design flaw, not a faulty part problem but that fell on deaf ears. After a bit of debate service stated that replacement parts (from 2/2019) were under warranty. Service tech ended up replacing same parts and a control board. Again, over an hour to remove ice buildup. 08/08/2020 - Third repair scheduled for 8/17/2020. Sour milk, refrigerator temperature running about 57 degrees F. Ice buildup again, waiting for Tech to diagnose. Again KA Service response was too bad, so sad. Service authorized a $50 reimbursement card, which covers about half of technician service charge (not parts).The refrigerator was purchased to replacing an ancient (15 yr+) kitchenaid side-by-side refrigerator/freezer that is still keeping my beer cool and my deer meat frozen! I will never purchase a kitchenaid refrigerator again (maybe anything from Whirlpool).

I purchased six appliances when I upgraded my kitchen: refrigerator, range, microwave oven, trash compactor, and beverage center to the tune of $10,000. At this point, I would never recommend KitchenAid to anyone. The microwave broke and the part was never available. After months of arguing, I had to get a new one. The refrigerator’s thermostat went out and they did not make the part. I had to get a new refrigerator/freezer. Now, I ran the clean cycle on the oven and the oven overheated and locked up for the second time. The oven is now not operable and I will have to pay a service man to put in another new thermostat. My research shows over 400 complaints. These ovens are a poor design and the self-cleaning feature cannot be used. In addition, I have had to have the trash compactor repaired. The appliances are 36 months old. And when I call KitchenAid, they really dont care to resolve the issues. Very frustrating!

We bought a new house in February 2007, and a few months later, we came back from vacation and we had mushrooms growing out our baseboards behind the dishwasher. We called the builder and they came out to take a look. The dishwasher had faulty pump that was leaking. The builder replaced the whole washer, carpet, and baseboards. Now, the pump went out and KitchenAid says it is two months out of warranty and cant help and that I have to shell out $400 to fix the pump. KitchenAid does not stand by their products. You shouldnt have to deal with that many problems with a dishwasher (model kudp02frss3) in the first 5 years.

My two year KitchenAid refrigerator developed rust spot on the bottom freezer door. The company wont give any support because its over a year old. The highest I got is a supervisor who thought giving me a brand new one for $1189 was a good offer. I paid $1600 for it. Sure is nice to sell me a refrigerator every two years! What makes them think I would ever buy another KitchenAid product? Very disappointing! My whole kitchen, when done in the 80s, was KitchenAid. After Hurricane Sandy hit and it had to be redone, I went with KitchenAid again! I was loyal to them but obviously not reciprocated!

We bought the Kitchenaid Architect Series model # KDTE104DSS0 after much research for $800. 2 years later the motor is dead (typically lasting 10+ years) and KitchenAid will do nothing. The customer service rep got a supervisor but they refused to even help on the part cost. So now after spending $800 we must pay another $400 to fix. I could have bought another Bosch to last another 11 years (the last dishwasher in this house) but went with a domestic piece of garbage instead. Im appalled that they wouldnt even give a discount on the part - instead tried to sell me a NEW dishwasher at a discount! I will never ever ever buy KitchenAid again. So disappointed in their customer service. I understand, things break - but own up to it instead of relying solely on us coughing up another $200+ at the time of purchase. We could barely afford the dishwasher and trusted that the brand would hold up. Obviously a mistake.

First the rack rollers failed (repaired myself). Second the dishes werent getting clean after 2 years. Replaced unit with another brand then discovered still more rack rollers failing. Kitchen Aid is way down the list for me.

My KitchenAid fridge is 9 years old. It has always had too much moisture in it, water pools on the inside. It stopped working entirely one year ago. I called KitchenAid directly for help and the defroster was replaced for $480. Now it stopped working again. I’m not going to sink another $480 into replacing the defroster again. I won’t buy another product from the Whirlpool/Maytag/Amana/KitchenAid brands.

I purchased the KitchenAid refrigerator Model Number KS3C23C8EYY02 after building a new home which required new appliances. The date of purchase was May 2014. Today is April 5, 2016. Several months after purchase ice machine didnt work. This was summer 2014. After several visits from tech, it was fixed. Now, ice accumulating in my refrigerator and the fan is continuous on sounding like a twin engine in the kitchen. Tech said I needed a sensor. For a new refrigerator and may I say it was an NOT inexpensive appliance, I very discouraged by the quality. My warning to future buyers... Stick to another manufacturer or if you insist on purchasing, be sure to purchase extended warranty.

The repairman came and opened the back of the oven and realized that there was a fuse (?) that hadnt been pushed in during the assembly and then thought this would be the resolution but the self clean feature scrolled across still saying, feature not available. So next the repairman felt that there must be a computer issue with the stove so he ordered a new panel after speaking to the engineers at Kitchenaid and the next time he came he installed the new one and again the self cleaning feature wasnt available. The repairman had spent at least two hours of time at my place on the two visits he made and I was stressed with what my bill was going to be. He left my house not knowing what to do next and told me he was going to speak with Kitchenaid on my behalf as something was extremely wrong with how this stove was working or should I say not working. I got a telephone call later that afternoon from the repairman who told me that the engineers at Kitchenaid had found what they thought was the problem. Apparently if the power to the stove is interrupted as in unplugging the stove (which was done each time the repairman did anything to the stove) or a power outage, the stove goes through electronic checks to prevent damage and will not self clean for 10 minutes after the power has resumed and will say the feature isnt available. This is not written in any manual, and apparently it was found by the engineers in a small written place in their information. This was a new problem they hadnt ever encountered because obviously no one has come in from a power outage and started cleaning their stove within 10 minutes of the power coming back on.In the end, it looks like the fuse that hadnt been plugged in was probably the culprit and the repairman didnt know to wait for 10 minutes after repluging in the stove to test the feature. Kitchenaid paid the entire repairman bill...my stove is working perfectly now. I can imagine that in the future that the repairmen will be informed off this 10 minute wait period, or that it will be written in the manuals...what a headache to resolve a simple issue but Im happy now with my stove and with Kitchenaid.

We purchased 3 refrigerators for a business environment from Best Buy for Business and had immediate issues with the temperature. Units would get so cold as to freeze milk! Ruining employee and catering meals etc. Best Buy would not accept a return or replace the units and deferred to the manufacturer for a solution. KitchenAid has been less than helpful. Service techs cannot solve the problem and the company wont stand behind their products.

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

I paid > $3,000 for a KitchenAid French door refrigerator that has had the cooling system go out every 6-8 months (4 times now) since purchase. Cannot get replaced, only repaired each time. Lose food each time, have to defrost fully, water everywhere on hardwood floors, replace thermistor part each time that only lasts a short while. I am very dissatisfied with this high-end, expensive unit that I cannot get replaced.

It takes longer to run a cycle and has lower pressure than my previous Inglis model. Items on the top shelf sometimes are not thoroughly cleaned. Saniclean and pro scrub need to be activated to get a thorough cleaning. Normal wash is not adequate. Deep tub, and it has 3 racks, so lots of room to place items. Wish the third rack had an impeller to clean items in it. Stainless steel front with controls on the top of the door hidden. Very nice packaging. Take extended warranty, run the cleaner through once every couple of months to get rid of the scum build up. Clean the internal filter every couple of months also. The Steam venting port damages your wooden cabinets next to the dishwasher. I had to put a plastic liner on the inside of the cabinet (facing the dishwasher) to stop the moisture from damaging the cabinet.

A $600 microwave should last more than 16 months. Ours did not. The LED start button is inoperative, making the unit worthless to us, because of a 1 year warranty. Find another manufacturer or purchase a longer warranty.

Kitchen Aid Range Model KSEG700ESS3. Our oven was purchased in late Sept 2019 and 7 weeks later, electric panel is fried. The smell and burning had progressed each time we used the oven. We are lucky this did not catch fire. The service person is saying that the part may have been discontinued. Wondering how Whirlpool corporation is going to rectify this as they do not replace appliances, just fix them under warranty.

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.Then I contact customer service at KitchenAid. Their response is that they are sorry but Ill have to deal with the extended warranty company. They documented my story and that was it. Clearly there have been other complaints. The lack of response makes the company negligent. Further, they are endangering me, my family and my home if this product that operates at dangerously high temperatures fails or malfunctions again. If KitchenAid as a company are willing to settle with not answering these continued complaints, then you are guilty of being irresponsible with consumer safety.

We purchased KitchenAid fridge, Model # KFIS29PBMS00 from Lowes in May of 2015. We began having problems within 2 weeks of it being installed in our home. We had to have it serviced 7 times to finally get it repaired. It was finally repaired by the end of June. Subsequently, I had to keep throwing away food, taking off of work, etc. Now, 9 months later, it is working infrequently now. It started making a noise, like a lower sound like a leaf blower. Then, it started losing temperature. Main purpose of my writing a review... dont be fooled by KitchenAid supposedly being one of the top the line fridges/freezers at Lowes. At our old home, the fridge was there when we moved in and was still working perfectly when we left 10 1/2 years later. It was a GE.Result: I will never buy another Kitchen Aid or Whirlpool product. Although some of their products may be acceptable, the company has cost my family money through the loss of food and work and inconvenience for 9 months for a fridge that cost almost $2000! They should replace it because apparently it is a sub-standard product.

Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

I bought this KitchenAid Refrigerator in February 2017 for almost 8000 dollars. I had my first problem in April. My food was freezing in my refrigerator. When the Technician came he said that the temperature board has a defect and needs to be changed. The same problem occurred in August and after having the Technician come to my house 6 times and changed couple things I called customer service to find a solution. They said that they will send another technician for a second opinion and that he needs to call their tech line and document the problem and they will replace my refrigerator after that. When the technician came and called and told them about the food in my freezer that is showing ice flakes because of the change of temperature they told him that this was normal and I need to vacuum my food and because the reading of the temperature was zero in the freezer and 37 in my fridge everything is running normal.When I called customer service again they said that they are not technicians. They need to send another one over and when I asked what is next step they said they cant give me an answer. The temperature change on its own. Sometimes it goes to -18 in my freezer sometimes to 32 in my fridge and sometimes 55 and for them everything is running normal. I cant put any food in my fridge and I am stuck with this defected fridge because they refuse to replace it even if it is a 6 months old one. Please let me know what kind of company is this and what kind of product are they selling. Does anybody know of any way I can get this refrigerator replaced?

Water backs up into the dishwasher and sits at the bottom - stinks - have to turn on the dishwasher to drain in order to get rid of the sitting water. Have seen mosquitoes try and set up shop there.

Bought the Kitchen Aid French Door Counter Depth (Model KBFS20EVMS9) from Lowes in Feb. 2012, and the 4 year extended warranty. It just started leaking on the floor, had the drain tube replaced. Leaking stopped but freezer is STILL forming ice inside. And I have no water feature or ice cube maker so I dont understand what the deal is. Maybe just a shoddy product? Another service call is scheduled. I get a feeling this isnt the last of it. I may end up hiring two strong guys to haul it down to Benton Harbor Michigan and dump on their front doorstep.

We bought a very high end Architect series very expensive side by side. Just moved into new house. Awful smell in fridge soaks through food and food then tastes bad. Exceptions are if food is in glass, aluminum, or heavy plastic (not plastic wrap/bags). Water undrinkable. Ice not usable. Smells terrible when opening the door. Purchased through very reputable large distributor who verified on two separate service calls this was fact and made sure not due to other issues. We are using a small backup fridge.Distributor has been calling frequently to KitchenAid rep/service to resolve. KitchenAid has not responded for 13 days since filed complaint. Since installed during building process, not simple to return. Have had other KitchenAid appliances in the past that we were very satisfied, but this is completely unacceptable. We have bought high end appliances from other companies several times and experience is completely different.

We bought a KitchenAid dishwasher 2 1/2 years ago and the motor just stopped working. The repair guy was even surprised. After calling KitchenAid, they would not help with anything... not one penny. The woman I spoke to was so apologetic and felt my aggravation. But, thats no consolation. I would never purchase another KitchenAid product, again.

I purchased a new home in February of 2014. As part of the purchase, I upgraded all the builder appliances to top of the line KitchenAid appliances. Shortly after the initial warranty expired, I started having issues with all the appliances. $9,000 Fridge - the freezer is icing over and leaking on the floor. Dishwasher - cheap plastic bracket broke; cost me $300 to fix. Microwave oven - display panel malfunctioning and microwave light went off. Light stopped working after a year. You can buy a cheap microwave at Sears and the light wont go out for 10 years. Stove - this one is fresh, after you light the stove and walk away, the auto light clicker continues to go off. I would never buy these products again.

We have had this stupid side by side shiny stainless steel refrigerator for less than 2 years. The heater or Defrost Thermostat has gone out. There is a buildup of ice on the back of it. We dont know exactly which one has gone out until we turn off the fridge for 24 hour and let it thaw out. After that, the repairman will come back out. We have lost food and this has been a tremendous inconvenience for us. This should not happen on a fridge this old. DO NOT BUY THIS BRAND. It sucks!!

We purchased a KitchenAid microwave/oven combo in April 2013 while building our home. It was installed in December. It immediately experienced an error. We called to have it serviced, but the repairman could not find the problem. The error had disappeared! It is now May, the warranty has expired, and the oven is beeping non-stop at all hours of the night and intermittently throughout the day. When it is experiencing this problem, none of the keys on the keypad work. I thought KitchenAid made a quality product, but this is not the case. Very disappointed that such an expensive product could cost us this much trouble and sleepless nights. Its a holiday weekend, and no one at KitchenAid can be reached. Not a happy KitchenAid product owner!

We did a kitchen remodel less than a year ago with a kitchen refrigerator side by side with ice & water dispenser model KFIS20XVMSII. This refrigerator is a disaster, the temperature for the freezer and refrigerator side has risen to 40 degrees F and 61 degrees F. Pressing the reset button to the suggested temp of 0 degrees and 35 degrees is not working. I came home from work and had to tossed all the food inside into the garbage. I am so disappointed and will be on the phone 1st thing in the morning with KitchenAid. I wished I had read the reviews about this model, it is a common problem. Buyers beware.

KITCHEN AID IS JUST A NAME BUT THE PRODUCTS ARE GARBAGE, GARBAGE, GARBAGE. My wife bought stainless steel appliances from KitchenAid and they are all lemons. KitchenAid stove panel was changed 4 times under warranty and 2 times after that out of pocket. (KitchenAid is total Garbage.) KitchenAid oven STOP working after the FIRST self cleaning; cost me $89.00 to diagnose and 200 to repair....... Again, what garbage these people sell. KitchenAid fridge ice maker STOP working, need to fix. KitchenAid microwave handle fall off after 3 years of use. The thing that bothers me the most is that you get absolutely NO support from KitchenAid if you call them. What a ruthless company taking advantage of so many consumers.

My comments are reflective of everyone elses complaints on their dishwasher. I must be going crazy because I can hardly believe that a dishwasher cant wash dishes! Ive been pulling my hair out for 4 years trying to figure out why my dishes are so bad. I have convinced myself its our hard water (although we have a water softener) or the lack of phosphates in the detergents (I only use powder) and I even bought some contraband phosphate commercial detergent form amazon... No luck.I have to show you how bad my glasses are, so bad my kids have stopped using them because they are dirty. A lot of it appears to be etching, some is a film that can be scraped off with a razor, but none will come off with a scrubber or soap. This build up is an endless cycle of more crap sticking to it with every wash! I hand wash glasses all the time and refuse to buy another set of new glasses only to ruin them.I must say other than the door hinge cords breaking I havent had the misfortune of ANY broken parts or broken controls (crossing fingers!). I use my dishwasher every day. I do have a tip on the door hinge. DO NOT pay a repair person to do it. The part is $15 and 15-30 minutes of your time. Also note that we installed generic parts and we ended up with the loudest creaky door you have ever heard. The fix was to put the OLD wheels on the new part, and it worked like a charm (apparently the new wheels are made from a different plastic!) My request from fellow consumers... What dishwasher will you replace yours with? I just want this to go away!!!

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

The company says they care about customers but this is a LIE!!! I have a 6 months old built in refrigerator that does not work! Is is being 3 weeks and they still do not repair! In this case I would understand being a 6 months old refrigerator they should exchange it to show the respect with the customer, but not only they do not do that, they do not send repair. This is unbelievable!!! I even sent a email for the president of the company and he does not even replied. Hey @Marc_Bitzer this is not being polite or caring with someone that pays your salary! @kitchenAid #kitchenaid

We moved into a newly built house and just as previous reviewer (Emma of Chester) we purchased KitchenAid appliances based on reputation and we prefer to buy American-made when possible. After 16 months of use, our microwave displayed error messages to open/close door and soon the microwave went black. We hadnt purchased an extended warranty because we expected a better product. Unlike Emmas microwave which had control panel on the bottom, ours is on the side. I feel KitchenAid cannot successfully design a venting microwave to install over a cooktop. For convenience we are replacing it with the same and an extended warranty for over $700. In the future we will always consider taking the extended warranty for any product. We had a service call on our new KitchenAid refrigerator after only 13 months.

I have a Kitchen Aid gas range thats 5 years old now, and I have had nothing but problems with it since the first year i paid $1,800 for it. I called Kitchen Aid and they told me its my problem, cause its so, old 5 years old! Its not right that they can take peoples hard earned money like this. This to me is a scam and something should be done about this. People should get together, and not take this. Put a stop to it. Their appliances should be inspected by goverment officials to see whats going on with their products.

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk. Thank God I have caught it all three times now before it starts a fire. KitchenAid will be getting a call from me first thing in the morning. My parents always purchased KitchenAid products and I have up until this point. Guess its time to find a new family brand that will be safe to have in our home. I would not recommend a KitchenAid refrigerator to anyone at this present moment.

My three-year-old twin-door freezer is giving me many headaches and nobody seems to know what is going on or how to fix it. The problem is that about every two weeks, it freezes a cold air passage between the freezer and the refrigerator, blocking it with solid ice, causing it to make a stronger noise than normal and finally going into over temperature alarm since the refrigerator keeps going up in temperature. We have had the visit of two factory-trained technicians to try to remedy this problem but to no avail. Any clues???

The top rack adjuster is what connects the upper rack to the pull out guide. In most Kitchenaid (and Whirlpool) dishwashers, the wheels of the adjuster are connected with a plastic axle. These axles will routinely break, causing the upper rack to fall onto the lower rack, or if you are luck, just separate from the wheel guide. If you bought washers with this design, you will have this problem. We have had our KUDS30X... for about 3 years and have had to replace this part 7 times already. The part costs about $25 a pop from online part stores. This part will eventually wear down and break no matter how careful you are when pulling out the top rack. It is still used on even Kitchenaids top of the line washers. Really Kitchenaid, how much would it cost you to redesign this flawed part? If you are shopping for a dishwasher, look at the wheels on the upper rack. If it has a plastic axle, walk away.

We bought a KA frig in 2005. We should have learned from that experience. Week 1 everything in frig and freezer was freezing. Service came out 3 times. Finally they removed whole freezer side door (the brains of the unit) and brought a whole new door. Wouldnt replace whole thing just the door. While putting on new door they scratched and scuffed up unit. Yr later ice maker broke. Had to have new ice maker. We have continued to have trouble with it and it is messy. Ice gets hung in shoot, come home water on the floor. Finally stopped using it and went back to ice trays. We paid 2200 for this unit. We redid kitchen in Jan 2011. New slide in range above stove vent a hood vented thru the roof and microwave and new dishwasher. We dont cook a lot. We use the dishwasher maybe 3 times a week. It would not complete cycles but not consistent on which one then the panel lights started staying on, then off. Then it stopped working. After reading reviews we started the breaker thing. Now nothing. It wont be 4 yrs old until Jan 28, 2014 and remember used MAYBE 3 times a week. :( The writing on my knobs on the stovetop rubbed off the first time I cleaned them. The oven temperature has never been right. We have tried to adjust it but no luck. The oven does not cook evenly either. The vent a hood does not draw good. We paid a lot of money for these appliances. I previously was a Jenn Air fan... Loved loved loved Jenn Air. The ONLY reason we went KitchenAid was because the dealer in my town which we have always purchased from stopped selling Jenn Air. If we didnt purchase from them they dont work on it. So after they assured us how good KitchenAid was (even tho we had problems immediately with our fridge supposedly a freak occurrence) we went with the KitchenAid. BIG HUGE mistake. NOW the dealer we bought from so they would work on it for us has gone out of business after 60 yrs. They retired. :( Now I had to call 800 number to find someone. I have been waiting a week and a half and still no call for my appt date. We will never purchase KitchenAid again. Bad product and very costly. :(

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

We built a new home in the Rio Grande Valley in 2005. Since we had previously remodeled our home in Irving, Texas using KitchenAid products which gave excellent service, we assumed we could rely on newer models to do the same. This was a mistake. We installed a stainless steel oven/microwave combination (Model No: KEHC309KSS 05, Serial No: XS060040 57). The microwave door springs continually break and the light bulb burns out regularly. The product requires a service call every year. It requires two men to change the microwave light bulb because the whole unit has to be pulled from the cabinet. One man must hold the unit while the second replaces the bulb. Even though the service people are told they must send two men, they seldom comply, requiring the scheduling of a second service call. If we did not continually purchase extended warranties, there would be no way to keep the product operable. After reading all of the posted complaints, we are now afraid to use the self-cleaning part of the actual oven. This was a poorly designed product which never should have been marketed in the first place. After a two page letter listing the number of service calls and the problems, we received a call from KitchenAid stating they had received the letter, had no record of any previous complaints and were relaying the information to their engineers. It sounded as though there would be no follow-up and no effort to resolve the complaint. Its amazing that a company can continue in business with so many complaints against it by relying on past reputation. We would never recommend a KitchenAid product again.

Bought fridqe 5/30/13. First Geek squad guy was at our home in August due to water dripping inside fridge. Geek squad was out at least 7 other times, replaced everything inside stove too (kept turning itself off). Bought extended warranty from Whirlpool, but not really whirlpool. Assurance is extended warranty company? Started sending AAA appliance out, theyve replaced everything inside at least once, some twice. Still doesnt make ice and leaks. They call whirlpool but apparently should be calling Assurance. AAA can’t fix it, told whirlpool it needs to be replaced. Assurance knows nothing about it? What a nightmare. Ill never buy whirlpool again. Just want what I paid for!!

The KitchenAid Double Oven KODE500ESS is advertised as an Even Heat True Convection with Even Heat Preheat. The machine is attractive with its huge viewing windows, its highly polished finish, its commercial style handles, and blue enamel interiors. The electronics are elaborate. You are able to adjust almost every function of the oven should you wish to so, down to alarm sound loudness, and calibrating the oven without a technician nearby.However, this oven is not without fundamental flaws. The engineering is deficient in crucial areas: the temperature sensors are located near the top broiler unit, a unit which is used in the preheat cycle resulting in unreliable preheat readings; the heat release vent is located at the top near the electronics components, which could be affected by the extreme temperatures, such as those used in the cleaning cycle, ultimately causing an oven computer crash.We chose this oven based on the many positive reviews and have had the oven for 6 months. Even after talking with KitchenAid representatives and two repairmen, we have yet to feel comfortable with the ovens ability to function properly. First, the preheat operation is worthless due to the location of the sensor. When the preheated indicator sounds after 8-10 minutes, the oven is probably 20-30 minutes away from the achieving the desired heat, should it ever be attained. Second, the highly emphasized Even Heat claim is questionable. Once attained, the temperature can, by design, fluctuate. This we understand and have no problem with fluctuations, unless the variations are large. We have experienced 50-degree swings. We have agonized with uneven cooking in many directions: dishes done on the sides, unfinished in the middle; dishes browned on one corner, not on the others; when two dishes in same oven baked at same temperature, both requiring same number of minutes, one will be done before the other. The repairmen state there is nothing they can do to fix these problems.This is not a bakers oven. It is not even a novice’s oven. It certainly is not as functional as our previous ones. It is unreliable, untrustworthy and we wish this one were not ours. If KitchenAid planned to put an extremely inferior product on the market prematurely at an exorbitant price, they have exceeded their expectations.

The thing I dislike about my counter size KitchenAid fridge is the configuration of the shelves. But I like the fruit and vegetable draws. They keep the fruit and veggies crisp.

I tried to find the diagrams for KitchenAid Model KDTE204DSS1 to no avail, as they keep providing a different but supposedly similar model. The washer has a pump that whines and screams and now it will not pump. I did the usual, and cleaned the filters etc. Finally with a turkey baster, I emptied all of the water from washer. I then carefully removed the three prong brown wire from the pump. I twisted the pump and it came out in my hands. Once the pump is totally dissimilar to all pump on the dishwashers that Kitchen Aid lists. This does not make very happy. As I write this, should I find/buy a pump in the morning and put it in place and the machine again fails, I look at the circuit board and head to Sears to buy a Kenmore. Kitchen Aid needs to be in the garburator.

My mother-in-law, like many people of her generation, swore by the quality of KitchenAid dishwashers. We have always bought them until now. Reading the complaints on the internet it is apparent that these dishwashers were once of high quality, but that this is no longer so. We bought one a little over a year ago to replace a 20 year old trouble free model (without doing any research). As predicted by the complaints on the internet, the top shelf failed within a year. We have had several service calls for other reasons and today we decided to simply pull out the KitchenAid, throw it away, and install a Miele (without great hopes). So, why has KitchenAid become so bad. The first thing to note is that Whirlpool now owns Maytag, KitchenAid, Amana and many other brands due to a purchase in 2008. They are all one company and, in a published peer-reviewed study (you can find it at the National Bureau of Economic Research website), it has been established that prices for dishwashers made by this mega-company increased and the number of models declined. In other words, Whirlpool has virtually no domestic competitors. Your only choice is foreign or domestic. Get used to it. The practical effect is that prices for dishwashers of the same quality have actually increased more than the above study indicates. It is a sad comment on an old American brand.

How does KitchenAid have an overall 4 star review on this site? All the recent reviews I have read sound SO familiar. All are equally deserving of the 1 star scored. Our experience is no different. We made the mistake of buying based on reputation. KitchenAid had a good reputation (past tense); thats about the sum of it. Very much appears the KitchenAid brand and reputation got flushed down the toilet when they went under the Whirlpool umbrella - both in terms of product quality and customer service. So, here is our story. We furnished our entire kitchen with KitchenAid appliances. Though we have had our appliances about 4 years, the failures started within months. The scratch resistant cook-top easily scratched. KitchenAid wouldnt honor. The bottom handle on the refrigerator has never attached correctly. KitchenAid doesnt seem to care. The dishwasher, however, is the gem! We have had to replace the soap dispenser three (3!) times. We have had to have the entire motor replaced. The wheels on the bottom tray ALL fell off. And, then just this evening, the digital control panel failed. Failure is the operational word here. KitchenAid appliances are a fail. Would NOT recommend to an enemy.

We bought two high-end KitchenAid dishwashers. After 7 months, the seal around them both kept coming out, leaking water all over my floor. We had a repair man come out and fix the problem. He replaced the seals and said it would be fine. Now, they are just 3 weeks over the 1-yr warranty and the problem is happening again. We just had them fixed 2 to 3 months ago. We contacted KitchenAid. They will not fix it unless we buy their extended warranty for $254 or they will come fix it for $129 just to show up and more for the parts! Its unbelievable that they set us up! They did not fix it, just delayed the problem until we would have to pay more money! I would never recommend buying their products! Very poor quality and extremely poor service! We spent thousands of dollars on these products. Dont make our mistake. Steer clear!

I bought KitchenAid built-in microwave oven, model KCMS185JBL, and started to use it in June 2004. For the last year, the turn-table would sometimes stop and hesitate then turn again. Today (6/23/2012), the microwave would run with a rough and loud sound but it does not heat the food. For the price I paid, it should not have gone bad after 8 years. I have had a GE counter top microwave since 1996 (cost $299) and still running with no problem.

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

We purchased a KitchenAid SuperBa double oven KEBC207KSS05 a couple of years ago and have had it repaired 4 times already. Two times because the control panel went out because it got too hot the repair person said. The fan became very loud and we had to replace that and the fourth time was because the upper oven stopped working but the lower oven still worked. Since the fan was replaced, the oven still makes the control panel get too hot and everything totally shuts off. After it cools down, the panel comes back on. Cant bake anything over 375 degrees it appears, or it shuts off. One piece of advice from the repairman, besides not using the self clean is to cut a large rectangle out of the side of the cabinet and put a steel vent cover over the hole. I shouldnt have to cut a part my cabinet in order to have this crappy oven work better. The double oven we had in before the KitchenAid was a Kenmore from 1992 and still worked perfectly and never gave us a lick of trouble. Now we need to scrap this one and look to spend money that we shouldnt have to. Its so hard to believe that the workmanship at KitchenAid is so bad. Where is their pride?

We purchased the oven (Kitchenaid Double Oven Gas Range KGRS505X) 1 1/2 years ago. The top broiler will not stay on when a pan is in the oven. It seems like it overheats and turns off. I called Customer Service and got no help. Now the baking unit failed. I called service and they replaced the ignitor. We asked about the broiler so they also replaced that ignitor but it didnt help. Then they said we needed a new oven gas valve but they dont have the part. Ive spent almost as much on repairs as I paid for the oven and its only 1 1/2 years old. I called Customer Service to complain but they were not concerned. All they wanted to do was to sell me a service contract that is half the cost of a new oven for just one year coverage. My GE appliances lasted nearly 20 years. KitchenAid is the worst. They have poor quality product and bad customer service.

For the second time, I have replace the glass turntable, plastic arms, and centerpiece from my Microwave. I use it to defrost bagels, and warm up food, typically no more than 2-3 minutes. I JUST replaced the glass again and after reheating chicken for Easter, I noticed the fan was still blowing and the oven very hot inside. If I open the door it stopped, when I close it the fan starts back up. I left the door open thinking it was a cool down fan, but my boyfriend closed it when we went to bed. When I woke up this morning to defrost my bagel, the glass was crack and turntable parts melted. This has to be the WORST microwave on the market. It works great when it is on, but I have had it. It is expensive. The parts expensive. DONE!

KitchenAid Refrigerator installed on July 17, 2014. Had repairman out twice, still have same issues with frost free fridge freezing up even after gasket replacement. Second repairman also found separate issue with moisture around ice maker in fridge. Still having same issue after gasket replacement. Microwave/Convection Oven--Needs whole new circuit board and touch pad. Have been without use of microwave for two weeks and no time frame on when replacement parts will be in. Any one interested in a class action lawsuit against KitchenAid?

Second time around that KitchenAid dishwasher has failed at 5 years. Main issue which I see repeated in reviews is the inability to clean dishes. Have tried multiple ways to clean holes to ensure water is getting through but with no success.

Frustrated and disappointed with KitchenAid regarding refrigerator model number KSC23C8EYY03 bought new in October 2014. Purchased refrigerator in October 2014 for residential use. In May 2016, owners observed ice accumulation behind the crisper drawers of the refrigerator. Items in fridge were not being cooled to appropriate temperature and freezer cold but not adequately freezing contents. Not under warranty at that time, owners called a local service company to review situation and a part was replaced.Owner then purchases a warranty, which was enacted in September 2016 when the same issue presented itself. Since then KitchenAid warranty has been called - February 2017, July 2017, October 2017, February 2018 and now April 26, 2018 - all for the same issue. The refrigerator is essentially inoperable during each service request every 2-5 months, resulting in food spoilage and loss of money. Owners are aware of the Lemon Law, however, there is no recognition on KitchenAid Warranty’s part on customer frustration regarding the investment of money into a product that has simply proven 6 times over that it does not work. It wasn’t until speaking with a KitchenAid Warranty supervisor today (April 2018) that owner was informed about the option of filing a food loss claim (again, after dealing with KitchenAid Warranty 5 times since September 2016). We again are having the refrigerator serviced, with the expectation that any repair would prove fruitless, a part will be replaced that won’t get us closer to a Lemon Law review, and resulting in a temporary fix that would need to again be serviced in 3 months time. The service repair technician who has serviced the unit all 6 times is equally frustrated that the solutions given to them by KitchenAid Warranty does not fully resolve the situation.

2 years and one month after purchase, my $6800.00 Kitchen Aid refrigerator had to be fixed. Price: $600.00. What a lemon! I am telling my friends and anyone who will listen what lousy refrigerators they make now. This company has really tanked in their quality.

I had both fridge and stove replaced as we threatened to take them to court. Well, we should have asked for our money back. Our 9 year old KBRS22KMSS $3500 fridge died and though KAid will replace compressor, it will cost $500 in labor and will not guarantee it will fix issue. To top it all off, the service man snickered as he looked at our $5700 pro series oven as he was leaving and commented on how many issues they had and the parts are not available so off to the scrap yard. I will never buy KA, WHIRLPOOL, AMANA, MAYTAG OR JENNAIR products ever again.

Excellent fridge. Never had a problem to call for service. I got extended service but was never a problem. Just call to service and Sears came and serviced the fridge. Since then I have no service contracts and no problems with the fridge.

Purchased a Kitchenaid range in May, a couple of weeks later it started to chipping where you put in the racks. Ive complained about it and they its cosmetic! My last range was a kitchenaid and had it 18 years and not one issue. It shouldnt matter if its cosmetic or not, its new! No one seems to care about the customer anymore and because most appliances are made by only a couple of manufacturers we dont have a choice. Has anyone else experienced this issue?

Perfect from the first day. Ten years old matches my complete suite of appliances. Excellent performing appliance. I will only buy Kitchenaid appliances from here on. I have had superb results from my Kitchenaid dishwasher.

I paid over 800 for this KitchenAid dishwasher - it was on sale and rated very high on Consumer Reports. I expected it to last longer than the 2 1/2 years I got out of it! It took me over a month to get someone out to look at it and they said it would be 350 for the part and another 200+ to put it in, he recommended we get a new dishwasher and not a KitchenAid. Very disappointed!

We purchased a brand new home in November of 2012 and ever since day one of operating our KitchenAid oven Model # KEBS109BSS00, we have had this awful metal on metal rattling noise. After contacting KitchenAid warranty repair department, they have sent Three different companies out over 18 visits to repair the issue. We have been informed that there are only two moving parts to the oven and both parts have been replaced TWICE. Also, we have had new extra insulation kits and exterior panels replaced, tightened, loosened, and so on and so on... to no avail. The oven still makes the awful noise through all three operating cycles. Kitchen Aid has been horrible with helping us repair this oven. They claim that some of the visits will not count because the tech that came out for the repair did not log a claim attached with the serial number of the unit. So we basically wasted half a day and and still have a broken oven. I will NEVER buy a kitchen aid oven again, cheap product and terrible customer service. Even the technicians they send out are saying that there is nothing more that can be done and they need to replace the unit but to be prepared that Kitchen Aid will fight us on that but 18 visits at $144 a pop they have already spent more than the oven is worth.

I purchased a KitchenAid refrigerator in Sept 2014 for nearly $3000. On Oct 1, 2015 the refrigerator was warm resulting in loss of most of the food. I called my authorized dealer, Poirier Sales of Norwood MA, where I purchased the fridge and requested service that day. They came out and charged me $169 house call and found that the SEALED waterline was blocked which resulted in the fan freezing up and had stopped working. The fridge was 1 year 2 weeks old! I called KitchenAid and they REFUSED to pay the house call charge of $169. Why is shoddy workmanship the norm? I will NEVER buy a KitchenAid product again.

My KitchenAid Double Oven #KEBS208SSS04 is only two months old. I used the self cleaning feature and within an hour, there was a large pop and the glass exploded. It went everywhere. I contacted KitchenAid twice, each time I could only leave a message. I also tried to email my complaint; however, the email was returned undeliverable. I hope this will help someone looking for a new oven. Please do a lot of research before purchasing.

KitchenAid needs to do a recall on this dishwasher. We have required repair to the top rack tracks on the left and right sides! The circular piece on the track that pops into the dishwasher rack keeps breaking. I am now going online to find replacement parts to (temporarily!!!) fix it myself. When I asked the repairmen who covers KitchenAid warrantees about the rack, he said he had not seen problems so I showed him the hundreds of comments and reviews from people who hate this dishwasher for this very reason. KitchenAid does not care and they can forget this customer forever.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

I have been disappointed in my refrigerator from day one. Temperature is inconsistent throughout: items freeze and also, just simple design features, like being able to open a vegetable bin when only one door was open, but now taking the cake is my ice and water on the door only functions intermittently and service guys said needs a new board. It’s a $250 part, ok. Frig is 10 years old, I’m ok with that. WELL THEY DONT MAKE PART any longer and there is no work around! KitchenAid customer service’s best response was to send me to a discount supplier of new refrigerators. I’m beyond frustrated. They blame it on supplier, but we all know if KA cared enough for their consumers, it would be provided. This was an expensive refrigerator and I don’t want a new one!

We purchased a new wall oven from kitchenaid and it vibrates with a great deal of noise when baking. We called in the issue to Kitchen Aid and they set out a service company to fix it. They first replaced the cooling fan and the noise continued. They then came out and replaced the convection fan and the noise continued. They came out again and tightened all screws and sheet metal. They now want to replace all of the racks but it still vibrated without the racks. Still an issue so their the last response is to send another service company out to get a second opinion. This is getting crazy and a major inconvenience. Just refund my money! How do you spell LEMON or is it a poor design.

I purchased a double convection oven, KitchenAid Model KEBC208KSSo in 2003. I engaged the self cleaning feature last Dec 2011, not for the first time, and this time like everyone else, the door locked, the control panel shut down and $1,800 of repairs followed. I had replaced thermal fuse, fuse assembly, wiring harness, touchpad, control board, etc. Calls to Customer Service are useless: mantra of the oven is 10 yrs old, it is not our problem, repeated over and over. No assistance whatsoever.

KDTE104EWH3 Is the model KitchenAid dishwasher I have and for the first couple of years it worked great. Then it stopped washing. Husband took it apart and looks like the small washer inside the motor wears out. I’m on my third motor currently and have only owned it for 4 years. For the price of this machine I would’ve expected it to run longer than that.

We built a home and bought all appliances new. The flat top stove is KitchenAid and we bought all in May 2016. Moved in Oct 2016 and used the stove several times to find out even with the stove cleaner it was not a good stove. You can see the eyes that we use they have like white built-in marks on top and I text the Co. - no answers back. No response.This cook top is bad.

We purchased KitchenAid KUDS30IVWH3 a year and a half ago from Lowe’s. All new dishwashers have a new connector that hooks the water supply to dishwasher. It simply screws onto a plastic piece. Over time this connector simply came loose. It flooded our kitchen and laundry room which has been three months of restoration - new floors, rebuilt cabinets, etc. And it cost many thousands of dollars for the insurance company. It has been a serious problem. The plumber said these new connectors are not safe and he gets nervous every time he installs one. He said they cannot be refit with a different connector. I am the second person he has had with major flooding in the home due to the new connectors. He said the European dishwashers still have the old brass connectors.

I have had my KitchenAid dishwasher for 3 years but have only had it working properly for 3 months. I had to replace the top basket parts TWICE, and the control panel is defective. I have 5 kids, work full time and have no time to beg and plead over warranties and complaint records. We have had nothing but problems, and KitchenAid Customer Service will not waive the service fee and parts cost to have it fixed. I have been calling and discussing this issue with them for over a year, and they wont help me resolve the issue. I was always under the impression that this company made durable products and stood by them, and it seems to be a BIG disappointment. It is now nothing but a fixture in our kitchen and hasnt been used since the summer of 2012. KitchenAid is NOT a company of customer service and product integrity. Buy at your own risk. I will not ever buy another product from them and refuse to give them any positive word of mouth. What a shame.