KitchenAid Stove Model KGRS505xss04, Serial # D33519685 - The knob of the stove gets locked; it is very dangerous because if in an emergency the knob cannot get turn off, it can be a big fire hazard and dangerous. The knob is getting locked frequently. It happened three times already. It is also extremely time consuming; you have to wait until the service guy comes. Also, you cannot able to cook until technician fixes the problem. We would like to replace this model ASAP. We do NOT want to wait for another inconvenient incident. It looks like this product is defective and dangerous. Thank you.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

Avoid at all costs the custom Architect series of KitchenAid 48inch built-in refrigerators. This $8,000 custom refrigerator has severe problems with the icemaker. I took delivery and installation of this refrigerator. From day one, the ice maker has not worked. It rains water into the freezer leaving ice all over the freezer. Two so-called KitchenAid repairmen came out the second and fourth day. They cant find the solution. After 10 days of no ice, they hope to replace some part that might fix the problem. The fact is that this unit has a design problem that may never be rectified. There is no reason a brand-new unit should have this problem and the service persons cannot fix it. This indicates either a KitchenAid ice maker design problem or incompetency on the part of repair/service providers.This kind of headache is unacceptable just to have ice cubes and cold milk! I should have gotten a cheaper fridge at one tenth the cost. If you research the reliability records of other built-in fridges, Sub-zero, Thermador, etc, they all have major issues with their ice makers and their compressors. I hope that Pacific Sales, now owned by Best Buy, can help rectify this nightmare. They want me to keep this defective fridge and give me an extended warranty to cover predictable malfunctions. Not a good way to start out. I could understand if this was a 10-year old unit but not with a brand new lemon!

I purchased a new KitchenAid dishwasher 1 year ago! Model #KDTE104ESS. It’s a piece of garbage. I was taken by KItchenAid. The dishwasher has tore up 2 times and had to have the repairman. Before it was a year old. It still doesn’t work correctly! It doesn’t clean the dishes. I prewash the dishes before I put them in. I paid almost $1,000.00 for this dishwasher and it doesn’t clean the dishes at all. I have to rewash the dishes by hand. It was a waste of money. I will never buy another Kitchen Aid product. Buyer beware.

We wanted top of the line appliances to last through our retirement in our new home. We purchased KitchenAid. Our freezer stopped freezing and when we called for repair they said that even though a ten year warranty existed for major parts, it could not be repaired. We are disappointed at the results that we have received from KitchenAid for they wanted to send yet one more repairman, who would charge us an unreasonable amount and we would need to pay for repairs if they could be made. Retired persons need to believe that they can depend on purchases to last.

The oven is just over a year old. The inside of oven the paint is coming off. Some chips some tiny pieces of blue paint. My concern is these pieces are floating around while my food is cooking in the oven causing it to land on my food. Called KitchenAid. They sent a technician out and they ordered me touch up paint. I explained this will not sell the safety issue of paint in our food. They are offering me nothing else. I really want my money back to buy another brand. We are extremely unhappy.

We bought our KitchenAid refrigerator KFIS29PBMS March 15, 2013. This refrigerator has had 11 service calls. The ice maker on top drips on to the control panel which has been replaced. Ice forms in the back of the ice maker so we have had the lining and heater put in. It continues to ice over. Now KitchenAid wants to replace the tubing. It seems that they are not sure what the problem is and keeps on trying something new. On top of that, the gasket needs to be replaced. The magnetic strip is broken. I am currently waiting for 4 more parts to be put in. Its is a very loud refrigerator and is running all the time. Kitchen Aid refuses to replace the unit. This is a lemon product.

We have experienced complete failure of our KitchenAid over 5 times. Each failure occurring immediately after a self cleaning cycle. The cycle successfully complete its cleaning. Then the oven will not heat. The problem is the failure of the Oven Overheat Thermal Fuse. Why does the fuse fail but the cleaning cycle completes its job? Most importantly, where is the RECALL? The problem has been reported since 1998 at least! What is the permanent fix?

I have never been treated more poorly by a company in the United States. I was sold a stove with a defective cooling mechanism and ever since it has caused me hell. KitchenAid outsources all of their repairs to Whirlpool who has DESTROYED my $1500 stove in order to fix the fan. They have forced me to stay home from work for over 2 weeks worth of time due to repairs caused by the previous repair damage that theyve caused. Every time they leave I find another rookie mistake that has caused additional damage. I am FED up with this company and will never buy from them again. They refused to provide me a new stove when asked. I have had it. Still waiting on someone to come back out and fix the last damage theyve caused.

I purchased six appliances when I upgraded my kitchen: refrigerator, range, microwave oven, trash compactor, and beverage center to the tune of $10,000. At this point, I would never recommend KitchenAid to anyone. The microwave broke and the part was never available. After months of arguing, I had to get a new one. The refrigerator’s thermostat went out and they did not make the part. I had to get a new refrigerator/freezer. Now, I ran the clean cycle on the oven and the oven overheated and locked up for the second time. The oven is now not operable and I will have to pay a service man to put in another new thermostat. My research shows over 400 complaints. These ovens are a poor design and the self-cleaning feature cannot be used. In addition, I have had to have the trash compactor repaired. The appliances are 36 months old. And when I call KitchenAid, they really dont care to resolve the issues. Very frustrating!

Kitchen Aid Refrigerator KBFS22EWWH5. This is the second time our frig has frozen up. The first time the inside water stopped working then it worked again but the ice maker stopped working. $125 to have the ice removed. This time water leaked to the bottom of the freezer and onto the floor. Repairman is here now and has just taken the freezer apart to break up the ice AGAIN.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

We purchased a KitchenAid dishwasher model # KDUC031VWH on 1/8/11. Two days after the warranty expired, the unit started making a strange buzzing noise during the wash cycle. When I emailed KitchenAid about service to the unit under a good faith extension of the warranty, a customer service agent responded and informed me that my only recourse since the warranty was two days out of service was to purchase an extended warranty (over $250) or pay for a service call. You would think that a company took more pride in their product and would honor a request for warranty service for that extra two days. We will never buy a KitchenAid product again and I told the Customer servce rep this same thing. Her response was, Oh Well!

Kitchenaid KUDS35FXSS type 5771 dishwasher - The top rack pins broke and the rollers fell off, making the top rack useless. Trying to find the part but unable. After using the dry cycle I still had to dry my dishes by hand. Replaced all my appliances, my biggest complaint is the dishwasher. Never buy Kitchenaid again.

French Door Bottom Freezer Refrigerator: The handles continue to scratch from just day to day normal use. Ferguson, where we purchased a full suite of KitchenAid appliances, said they have had this complaint from other purchasers as well, but KA is not putting out a notice or replacing the handles. And we purchased an extended warranty from KitchenAid, but they dont even have our name correct on the warranty information. I’m never buying this brand again.

After 2 years my KitchenAid Dishwasher model #KUDC10IXBL2 needed a new circuit board replacement. We had an extended service contract - great you would think, but not so. After replacement, we had water leaking from the dishwasher. Now my hardwood floors are lifting and I have bowls under the door to catch leaking water. This is after numerous repairs of the gasket. KitchenAid does not take responsibility for damage done to your personal property. KitchenAid also contracts with a repair company called A&E. A&E gives you a time frame for repair between 8 am and 5 pm, so to say the least we have lost out on vacation time as we need to take a day off for repair. Each time the repair guy comes additional damage is done - most times they forget to have ordered the necessary parts, so need to reschedule to come back out. This last time I phone KitchenAid who told me the service guy could deem the appliance a lemon, however the service guy told us they would not allow him to do this. A&E has put into repairs on this dishwasher over $800 and we paid $535 for the item. Last week A&E came out again, it ran well before they left. The next day I went to run the dishwasher and bolts popped off and the unit gushed water. Seriously! My recommendation would be research your product well, not purchase a service contract through KitchenAID and ask if the service repair company contracted with is A&E. Bad experience and the poorest customer service ever!

Our kitchen aid refrigerator is just over 5 years old and of course like clockwork, it stopped working. Weve been told that K will pay for a new compressor but the labor will cost $1050. Could that be any more exploitative? When the tech guy was here, he said the labor would be $600 and the part $400...now they changed it to look like theyre being cooperative by saying theyre paying for the compressor but the price is still outrageous because they say the labor is $1050. I offered to pay half of the labor but the answer is no, of course. Really horrible company and product....never again.

We installed this KitchenAid (kbfs25ecms) fridge just two weeks. We find that the door alarm was suddenly not function and the freezer temperature has problem as well. We try to book the appointment and email to them but their website always has error and no any customer service response to you. I never to check the consumer affairs website before, otherwise I will pay attention on this brand. Hope other customers dont reliance on the KitchenAid past images. Bless you all.

I purchased a KitchenAid dishwasher in September of 2010. The purchase price with installation and taxes $800.29. A service call was made March of 2013 with a broken latch. In 2015 the same problem occurred. This year 2016 in September the latch broke again and now its two months later and the panel of the whole electrical circuit board does not work. I am extremely dissatisfied with this product. I actually have never gone online and made a statement as far as dissatisfaction with an appliance. It seems like to me that not only are products made to break with being told I should have purchase an extended warranty which from many of the reviews is an additional waste of money. I wish I had looked at more reviews prior to purchasing the product. Dishwasher model number is kuds30ixbl. I was upgrading appliances and wanted a nicer product. I will never recommend a KitchenAid appliance again. When I spoke with people on the phone it was very dissatisfied. Basically Ill have to say that most companies are no longer concerned with customer service. I plan to look for the cheapest dishwasher I can find with as few electronics and things to break as possible.

I would suggest not buying this refrigerator -- this will be the 4th time I have had to put my food in coolers with ice. The repairman even replaced the motherboard. Presently it is warm again. 56 degrees. It should be at 32 degrees. SO IF YOU DONT MIND THE INCONVENIENCE GO AHEAD AND BUY THIS TRASH!! TOTALLY DISGUSTED WITH THIS PRODUCT. I will never buy from KitchenAid again as they know about the problem and cannot fix it properly. Repairman coming again in the morning.

I bought a brand new dishwasher and the motor was defected. They order a new one which defected again and its back order.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

Bought a brand new Kitchenaid dishwasher from local Home Depot store. It was rated five out of five very expensive took the salesperson at Home Depot. After first wash realized not drying dishes and was leaking soap from bottom of door. Serviceman ordered four parts. A week later while we were waiting for part as we were using it stopped and showed two errors and water inside the unit. They said it was pump and part was not available though manufacturer. I requested from Kitchenaid for replacement. They said the warranty is only good for repair not replacing it. So now after eight weeks w/o dishwasher we have to wait for another three to four.

Bought KRFF507ESS01 French Door Bottom Freezer. Has continued cooling issues since product was 6 month old. Now we are in the extended warranty and its worse than you can imagine. I have been 4 weeks with use of product waiting on parts. KitchenAid does not care, AIG does not care. I would caution anyone interested in their product, and service. STAY AWAY FROM KitchenAid at all cost.

I purchased a Refrigerator/Freezer in 2012 for my cottage from a local dealer. Over the last year Ice has built up in the freezer floor and then there is water leakage. I would get rid of the ice build up and then no leakage for a short time and then it would start all over again. In the meantime the floor and side wall of the kitchen which housed the fridge became damaged. I called the dealer and they tried to give some things to do which did not work. Eventually we got the dealer out and they came with a new valve and installed a P trap drain tube. Apparently Whirlpool have known of this problem and never let any of their consumers know.As we are on an Island it cost us a lot of money to get a repairman out to replace this piece. I called Whirlpool and they did not want to discuss it and dissuade they could have sent me a replacement but would not pay for the cost of the work to replace the valve even though they knew for years that there was a problem with this part. I will never again get anything made by Whirlpool.

We are having the same problems as others with the Kitchenaid Microwave Hood Combo (KIHMS155LSS3). We own two units (one at lake cabin & one at home). The cabin one was running when I returned after being gone for 6 days & the only way to shut off was to unplug it. It was not used or plugged in for three days. Then last night at 1:20 am I woke up to it beeping and the control panel read 5:42 & it would not cancel so I had to unplug it. When I heard about this a year ago I started unplugging my cabin microwave whenever we were gone. Im frustrated & will be contacting Kitchenaid even though others have said it will do no good.

Purchased subject refrigerator in May, 2009 from Sears for $1,650. Over last several years several parts have fallen off - interior light cover, crisp cover, freezer drawer handle. Last week we came home from vacation to find temperatures in freezer compartment above 50 degrees and in refrigerator above 60 degrees. Probably $2-300 of food ruined.I scheduled service call through the KitchenAid website. Service rep came out, pulled refrigerator from the wall, pulled off the back panel, and announced that a copper cooling tube had cracked... leading to loss of refrigerant and failure of the compressor. As a KitchenAid authorized repair provider... he could get the ~$400 cost of the compressor covered under warranty. I would have to pay, however, $99 for service call plus another $650 for 2 hours of labor.The repair tech explained that a design flaw placed the copper tubing in the drain pan area exposing it to continual moisture and heat ultimately eroding the tube until it cracked. I dont think failure of the compressor at 8.5 yrs is reasonable. My appeal to KitchenAid fell on silent ears. In addition to the poor durability... I suspect there is some collusion between KitchenAid and the authorized repair service organizations. $650 seems excessive for 2 hours labor. Guess if I have to use an authorized service to get warranty coverage of the part I dont really have much choice.

After using the self-cleaning mode three times, the lock would no longer disengage. My oven (KEMC378) was still under warranty at the time so the locking device was replaced. Again after using the cleaning mode a few times, the problem reoccurred with the new lock. After about a week of not using my oven or microwave, the lock disengaged on its own. Needless to say, I no longer use the self-cleaning mode. Recently on 10/27/2012, the locking device, on its own, became engaged and will not release. I can no longer cook or microwave - its completely useless. I called KitchenAid on 10/29/2012 to see if my model was part of the recall. Customer service said no and transferred my call to the service dept. I waited for 10 minutes for someone to pick up my call but they never did.

We purchased the above-captioned refrigerator in February 2013. For many month after the purchase, we dealt with a bottom freezer door that would freeze shut and could not be opened without using tools. After four different repairs, the door was finally fixed. Just this month the freezer and ice-maker completely failed. Initially we were told it was a control board. Luckily, we had a second opinion (which we paid for) to find out what was really wrong. Both evaporators have to be replaced. The freezer has been out for two weeks and will not be fixed until the end of this week. The refrigerator is defective and should be replaced.

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

We just completed installing a new kitchen, with all new appliances, cabinets, wiring, etc. as of December 2011. On February 4, 2012 while cooking a single potato, we looked at the KitchenAid microwave (Model KHMS2040WBL-1 Serial #TR 1 25 10840) only to discover that it was filled with flames. We pushed the stop button and the flames went out. The instructions screen continued to flash sensing, sensing until I unplugged the device from the outlet. Upon cleaning the microwave oven, we found that the potato was reduced to a small pile of glowing black carbon, the glass turntable was blackened and cracked, the plastic spindle upon which the turntable sits was about 50% burned away, and the paint under where the potato had been sitting was burned down to the raw metal.Reading the instruction booklet, I found that the device is supposed to sense when the food being cooked is giving off steam, and then shut itself off when no further steam is sensed. Obviously, this function failed.I called the KitchenAid customer service line (1800-422-1230) only to be transferred to the Safety Department at Whirlpool, the corporate owners of KitchenAid. After explaining my experience, the representative Timika ** offered to send a repair service to my house. A repair person from A&E came, agreed that there had been a fire and told us not to use the appliance again, because of consumer neglect. What the neglect is a mystery to me. In summary, Whirlpool has refused to cover the damage to the appliance even though it was manufactured in June 2011 and was still under the original warranty. I have filed a complaint with the Federal Consumer Protection Agency and the New York State Attorney Generals Office of Consumer Fraud.I am completely dissatisfied and angry with the Whirlpool response. They seem to want to avoid responsibility for (and resulting recall) a failure of the electronics board in this appliance. I have found the website ** which describes a class action suit over fires in KitchenAid dishwashers, also apparently due to failures in the electronics panel of those appliances.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

Kitchenaid refrigerator model ksrg25fvms - I bought this appliance in 2009 for $1,765. When I received it, I immediately started having problems. In the first 90 days, there were problems with the freezer. When the repairman came to fix it, he didnt do anything. He just said to unplug the fridge and it will fix itself. We continued having problems with it, and recently there is an accumulation of water in the fridge under the bottom compartments. We called to get it fixed, and KitchenAid said that we would have to buy a one year extended warranty to fix it. We did. The repairman came and said that a small pea was blocking the pipe, and that’s why there was water. That is not accurate and he charged $349 just to give this stupid diagnosis. We are extremely unsatisfied and would advise people not to buy KitchenAid fridges; it was quite expensive and defective. It has been giving problems since the beginning, and customer service is of no help. Instead of making people buy expensive warranties, they should just make products that are built to last and that are highly functional.

Purchased a Kitchenaid range in May, a couple of weeks later it started to chipping where you put in the racks. Ive complained about it and they its cosmetic! My last range was a kitchenaid and had it 18 years and not one issue. It shouldnt matter if its cosmetic or not, its new! No one seems to care about the customer anymore and because most appliances are made by only a couple of manufacturers we dont have a choice. Has anyone else experienced this issue?

Kitchenaid Oven Model # KEBC177K5503: This was the second time it quit working after using the self-clean feature. We paid to have it fixed the first time but called KitchenAid the second time. After seeing all the other complaints, we thought they would at least send out a DIY kit to replace thermo piece that keeps the oven from working. They would only charge me for a service call and then any necessary parts. Their reasoning is that they wont fix something that hasnt been recalled but who has the authority to recall the defective ovens? KitchenAid! I will never, ever purchase any KitchenAid product again! And I will spread the word every chance I get. When I see how many complaints there are out there for this product and KitchenAid is laughing all the way to the bank, it makes me angry.

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

The electronic control for the fan failed. Called a repair tech to fix. Was told that we needed part # W10219463 which showed a cost of 220.00 in his system. Told him to order part. Got a call later that part is no longer made by manufacturer and that we needed to call KitchenAid. KitchenAid told us to call a appliance parts company that they recommended. Quote from them was 805.00 and they had one in stock. When you add that to the cost to install the part with a repairman I am better off buying a new fridge from a manufacturer that has affordable parts.

I have 2 KitchenAid dishwashers, installed new 2.5 years ago and have had multiple problems with them. The parts fail all the time. I have extended warranties, which we dont always purchase, but they have been worth every penny weve paid into them. Never, never buy KitchenAid. (As a side note, I also have a range and a built-in oven. Both have had multiple problems as well.)

I put a small potato in microwave and set the automatic feature. Within a few minutes the smoke detector in the dining room went off and I noticed that the microwave was on fire. About 3/4 of the potato was completely burned to a black crisp while about 1/4 of the same potato was burned but no black. The fire was so hot that the microwave plate was burned. This was my second experience with a fire in a Kitchenaid microwave. The first time was during the warranty period 2 years ago. The company was supposed to have fixed the problem.

The spring on the detergent dispenser door of my KitchenAid dishwasher (Model KUDT03FTSS0) has broken. Replacement entails popping off the dispenser door, placing an inexpensive ($2 to $4) replacement spring on the spindle, and popping the door back into place. KitchenAid refuses to supply the spring -- my only repair choice is to replace the entire dispenser for $90.00.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

So disappointed. Worst fridge Ive ever had, at any price. Its runs so loud that it sounds like a machine gun. Seriously, it wakes me up. In addition, after only two years the ice maker broke. Its only got a one year warranty. I replaced it, and one year, ten days later, it started leaking, so my ice container constantly has a big block of unusable ice in it that I have to break up and throw out. Im not spending $300 annually to replace the ice maker, so I shut the thing off. Ive been making cubes in my $500 fridge/freezer thats in my garage. Kitchenaid obviously knows its an inferior ice maker, or they would warrantyit longer than one year. Its a piece of junk. Never again.

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

Do not, I repeat, do not but a KitchenAid dishwasher... unless you expect to pay thousands of dollars to own it. I have model # KUD5301xbtr bought in 2011. Within 4 months, I had 4 service calls to replace a fuse. At that time, KitchenAid told me I was trying to get a new dishwasher. Gee, told them I had a new dishwasher - just wanted it to work. Finally it was fixed. I use the term fixed loosely. It quit again in early 2013, they would only offer me a new maintenance contract. But the company that does the maintenance contract were total jerks. Let me explain, what I called them about they recorded in their records to make it sound like one thing to their advantage.The long and short of this - the poor dishwasher will be taking space up in a local landfill. I have had my fill. I bought the dishwasher for $700+, and then add all the service agreements; it has become a $1,000 dishwasher that does not work. And KitchenAid will not admit there is a problem. DONT BUY A KITCHENAID!!!

For once we have clean dishes coming out of the DW every time!! It even cleans pots really well. Love this dishwasher!! It is pretty on the outside, efficient on the inside.

Within the first year, the interior shell began developing cracks. It took hours on the phone to get a satisfactory response from the company. Its been about 7 years now, and the repairman said ...it would cost close to $1,000 to fix, and that it isnt worth it since it will likely break again. Because they always do. I spent a pretty penny on KitchenAid because I was told they are top of the line. Well, I feel cheated out of $2,000.... I have to throw this refrigerator away that literally looks brand new!!! It is absolutely gorgeous, and having to wheel it to the curb is a gross obscenity!

Stay away from buying a KitchenAid refrigerator. We purchased a $3,500 fridge in 2013 and we are on our 3rd one. Every 2 years or less the compressor goes. We wait over a week to get it replaced and the food all has to be thrown out. Pathetic appliance. In fact, I put it in the garage and purchased another fridge that we can rely on. Too bad as my son and 2 nephews all purchased homes this year and we made sure they did not buy KitchenAid!

Unit has 2 ice makers. The one inside the freezer just quit working and it is very noisy when it runs. It was a bonus having the second ice maker so you would never run out for parties or especially in the summertime.

In the Spring of 2006, I purchased 4 new KitchenAid appliances for my new gourmet kitchen. Within a month, the control panel of the slide-in oven had to be replaced. The oven stopped working a month ago. The dishwasher has been performing worse and worse every week for a year.I am tired of rewashing by hand all my gritty dishes and glasses. We rinse dishes before we put them into the machine and they come out dirtier than when they went in! Today I will spend the day taking it apart in the hope of cleaning out the guts and getting it to work. Never had to do this to any other dishwasher before.The Magnatron in the microwave had to be replaced one year ago ($125) out of pocket. Two months ago a chip in the control panel had to be replaced ($150), I should have listened to my girlfriend who said throw it out and buy a different brand. My french-door Kitchen Aid fridge has half a dozen broken plastic parts. I have never seen anything so flimsy. I have no kids man-handling my appliances, they are just poorly made.Thirty years ago I got a top quality Kitchen Aid mixer, it still works like new. That is what led me to buy Kitchen Aid everything when I did my upgrade in 2006. I had forgotten that the mixer was really made by Hobart (a really good company) What happened to Kitchen Aid? When did they start making the worst quality appliances? Or was it always this way with them?

Purchased a KitchenAid Dishwasher Model KUD30IXBT4 Series F15106777 dishwasher with extended warranty four years ago and it already quit working. Unfortunately it is no longer under warranty as of March of this year. Control panel does not function as of today. Not impressed. Will never buy another KitchenAid Product as long as I or anyone in my family lives. And am going to spread the word to everyone I come in contact with. Very disappointed in most appliances on market today. Have had nothing but headaches. This is our second dishwasher in 8 years and there is only two of us living in our household. We take very good care of our stuff.

We purchased a high end KitchenAid refrigerator (almost 3,000) and began having problems within 6 months. Have had 6 technician visits to attempt to fix (back of refrigerator freezes up, cant get filtered water, stops cooling and food rots in our absence). EVERY replaceable part that is not considered part of the inner compartment has been replaced. Our last technician, in writing, wrote that there was nothing else that could be done except replace the entire refrigerator and that ours was a lemon. I called the manufacturer (Whirlpool/KitchenAid) and they told me that I had a problem and they didnt, in other words... I was SOL. DO NOT BUY A KITCHENAID REFRIGERATOR or for that matter ANYTHING under the WHIRLPOOL umbrella since they will not stand by their products. Buy a GE!

I bought a brand new KitchenAid dishwasher in Nov 2016. The one with the window on front door. Gave trouble within a week. Waited 2 weeks for a serviceman who said pump was faulty. Said it would be another 2 weeks before that arrived. In meantime I insisted on Best Buy (where I bought it) giving me a new one. What a saga. A month later the new one eventually arrived. Guess what? Within a week same problem. Repairman again. Pump faulty again. Another 2 weeks. Pump replaced. Within a week same problem. Contacted KitchenAid direct which is really Whirlpool. Awful customer service. Scheduled a replacement this week but failed to keep appointment. Got a few hours notice. Theyre giving me another new one. Have told them this is the last one. If this one is crap like the last 2, then they just take it away. Not getting another. No appreciation of fact that a family of five have been washing dishes by hand for several months while $1200 piece of crap sits in our kitchen.

Our dishwasher is 3 1/2 years old. 4 of the 7 sections of the silverware baskets are useless because the bottom plastic grid has disintegrated. We replaced the motor last year because of plastic debris. I called KitchenAid after leaving a message on their website that was not returned with a response. Today I called and talked to 4 different people. The first one couldnt help me with a replacement unless I bought a new one; he transferred me to another but her computer wasnt working and she transferred me to another who took the info again and put me on hold. Another person answered as if I had not talked to anyone and offered to sell me a new one. I told her I thought KitchenAid that they should replace it and I had photos to prove my claim. She hung up on me. The total time was almost fifteen minutes on hold. So, I guess Im out of luck and will NEVER purchase KitchenAid or Whirlpool (who bought them) ever again.

Just remodeled our kitchen and chose a KitchenAid group of stainless steel built--in appliances. The microwave can also be a convection oven and is wide, tall and very user friendly. Installed above the oven, it is attractive and efficient and we are totally pleased with our appliance choices.

I purchased 3 new KitchenAid appliances after having my Sears brand for many years 20 plus and not having one issue with them in that time period. I have had my KitchenAid appliance for less than 3 mos when I started to have problems with the french door model making funny loud noises when making ice. It took 3 service calls before they could resolve the problem. Now after a year, it is doing it again. Called the service dept and they are less than helpful to help remedy the problem, which is a defect from the start.My KitchenAid double oven after 6 months needed repair. During a Thanksgiving meal, it refused to heat up to the desired temperature needed. Again, another call to service man, time off from work to wait. The problem was covered under warranty. It took the service department two times to get the problem fixed. This should not be happening to a new appliance, unless it is terrible workmanship from the factory. Now, after a year and a half, my KitchenAid dishwasher is having leakage problems. It has not paid to spent the money they ask for these appliances and get such faulty appliances. NEVER AGAIN KITCHENAID!

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the sealed system. KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

KitchenAid KDTM404KPS Bought this dishwasher for new Kitchen Reno. Very disappointed with it so far. While it appears to clean well, it is very noisy on the wash cycle, definitely not the 44 db they claim. The grids on the racks are far apart and if smaller items are placed they can fall right through. No grips on the racks that would normally hold these items in place. My biggest disappointment is the third rack. I would have preferred a full cutlery rack. This one does really not hold too much cutlery or cooking utensils. Also plastic items on the racks are not kept secure and I think fly around during the wash. I now wash these smaller items by hand! Have been trying to contact someone at Kitchenaid through CHAT on their website, and after a few minutes, before any one responds to me, I am disconnected. Would like to ask Kitchenaid if they have any grips I can install in the dishwasher to secure smaller, lighter items. I hope they get to read this review. I would have bought a BOSCH instead, like the previous one I had. Just loved the third rack on it and with a higher db of 50, it was a lot more quieter. It too held a 16 place setting, and more as the area where the cutlery basket sits could hold large serving dishes. I bought my items in a rush during Covid-19, and was anxious to get out of the dealership as soon as possible.

My KitchenAid oven sucks! This is now the 3rd time I have a problem with the self-cleaning upgrade in my oven. The thermostat fails with the heat of self-cleaning. This time, however, the main keypad is fried. Almost $500 just for the part, not counting labor and install. Thanks, KitchenAid, for delivering a product that is only successful in earning you more money! I could not be any more disappointed in their complete lack of responsibility in standing behind a product for which they make so much money. Brand new two years ago, and I continue to have mounting expenses for an appliance that was touted as being wonderful.

The wheel assembly broke for the top rack of our KUDS30IXSS6. We called to order new parts, and we have been waiting 3 weeks--using our dishwasher without the top rack. I called today, and they said they couldnt ship because they hadnt received enough parts. They had orders for 21,000 parts, but didnt receive that many. Clearly, this is a serious issue and a defective product. So much money on this stainless steel dishwasher, down the drain. What can the consumer do??!

Purchased KitchenAid refrigerator from Appliance Smart in Cumming, GA 2014. After one year and a day after purchase, ice maker and freeze stopped working. Called KitchenAid and could not get any help, had to pay 300 for extended warranty. Now one year later, the exact same problem has occurred, no ice and freeze has malfunctioned. KitchenAid refrigerators are awful and customer care gets a ZERO.

The dishwasher operation is very quiet and it cleans the dishes very effectively. No complains at that end at all. The silverware rack has a top system that takes a bit to get used to, but its okay. The model we chose is a built in and looks good.

Well for the send time our expensive KitchenAid Built-in Side by Side Refrigerator Freezer Failed. It is almost 10 years old. The refrigerator repairmen from Judd and Black Electric arrived about 12:00 and fussed around with our fridge for an hour. In my opinion they didnt have a clue really and ** thought they were rude. At the end of the process they said the main control module was out, KitchenAid didnt make the part, it wasnt available anymore and they couldnt fix the KitchenAid KSSC48QMS01 side by side built in refrigerator. Period. They said that Core Centric could rebuild the control board but they didnt offer to take it out or send it in to Core Centric. The entire afternoon I researched the issue and learned that there are several companies that will rebuild the control board for about $100, found a YouTube Video on how to remove it and learned the serial number (W10219463-119) of the offending part. I will NEVER buy a KichenAid product again.

I read a post where someone said their KitchenAid fridge had finally broken down after 15 years and that it served her well. Major appliances used to last decades, and still should last that long. Think about how much you pay for them 15 years is nothing. Our fridge has a pull down bin in the door that pops open every time we open the door. Even with nothing inside, rendering the space useless. Plus, the bottom of the freezer pools with water which then turns to ice making it impossible to close the freezer door. So far I have had to unplug it and thaw it out five times. If that sounds like nothing, remember you have to put all your groceries somewhere. Tonight instead of enjoying the beautiful summer evening, I made many trips up and down the basement stairs bringing groceries back into the fridge.My oven is also a mess. The knobs get so hot that my friend burned her arm on them. I cant imagine how this passed inspection. NOT SAFE if a toddler was around. Thats okay because she was in the middle of a remodel and was considering my oven until that happened, and I filled her in on the rest. Also, the back panel on the stove is made of resin! I thought it was stainless in the store. So needless to say it is peeling. I guess that is the reason they had the stupid idea to put the smaller burners in the back and the mega burners in front. So much fun trying to reach over a large pot of boiling water to stir a small saucepan in back. Does KitchenAid have third graders designing their appliances??? Clearly not someone who has any knowledge of a cooks needs. I will never purchase anything by KitchenAid ever again. Not even a can opener.

I bought a KitchenAid dishwasher (Model: KUDS30IXBL) and within a couple of months, I noticed that the side air vent was damaging the wood cabinet and the drawer next to it. I called KitchenAid customer service and was told that there was nothing they could do about it because, according to them, the dishwasher was functioning properly. I called the store where I purchased it from and they sent out a couple of installers who looked at the damage and said,I knew this was going to happen when I saw the side air vent design. They took a couple of pictures of the damage and said that they would let their boss know. I have been waiting for two weeks and no word yet from them.

My 2-year-old refrigerator started flooding from the bottom freezer. When I called KitchenAid, I was told I had to pay for the service call and they would pay for the replacement part. Since I had been chopping ice sheets from the bottom of the fridge for weeks to prevent flooding, I agreed. When the repairman arrived with the replacement part, he knew the exact problem since the part which took the excess moisture in the fridge to the evaporation tray clogs - he explained it was too narrow. I was offered a part with a much wider diameter, although he explained it would work best with the old part out and no replacement. When I phoned KitchenAid back to receive compensation for the $91 service call - the problem is in the design. I was told no, and that I owned the fridge and KA had no responsibility (After all, they had given me a free replacement part). My ice maker broke after 1 year. The fridge periodically freezes my produce and the meat/cheese compartment cover broke after a year. This was a very expensive fridge.

We purchased the new low profile style of KitchenAid microwave hood combination to replace a 21 year old Maytag model. I could no longer get parts for the old girl so decided to update. Installed the new unit in March of 2019. The performance of the microwave is as I expected from a higher end product. The model upgrades to LED lighting and the exhaust fan features are all pluses for this unit. The microwave touchpad and programs have worked very well. I would be rating this unit with 5 stars at this point except for one major flaw....There are (5) chrome buttons on the front face of the microwave to control the lighting, fan, open the door, cancel program, and start menu programs. On the surface of the buttons lettering had been stenciled to identify the function for each of these (5) buttons. After about 6 months of use the lettering has become faint and/or disappeared. Of course the two buttons used the most START and OPEN are now basically missing any lettering to identify the function of that button.In September I decided to contact KitchenAid Customer Experience Center about the problem. I first used the contact via e-mail found on the KitchenAid website explaining the issue with the button lettering disappearing. Received a response about 5 days later stating they were sorry I was experiencing and understood it could be frustrating. Then went on to state quote When touching the control panel, be sure there are no oils or lotion on your fingers. This can damage the lettering and finish.. They would be sure to pass on my complaint for review and future improvements. Of course this response did not sit well with me. What kitchen appliance should not stand up to normal use with your skin oils or other kitchen products touching its surfaces.I then called to arrange for a service call on the microwave again explaining to the representative my issue with missing button lettering. After much discussion of the problem they basically categorized the problem as cosmetic and therefore excluded under their warranty. The warranty in the User Guide also stipulates in bold lettering The cost of repair or replacement under these excluded circumstances shall be borne by the customer. No service call was set up at this point.After a couple more e-mail exchanges with Consumer Correspondence Team personnel, they recommended I arrange a service call to have a local KitchenAid repair technician look at my problem. I asked them to waive any costs for the service visit IF the technician could not classify the defect as anything other than what they had already called cosmetic. They could not provide me with such a waiver and no service call was arranged.I would say the Customer Experience Center personnel listened to my complaint and understood my dissatisfaction, but could not help resolve the problem. I even asked them to just send a set of new buttons and I would be a happy customer. I dont think that is going to happen either. No further communications for a couple of weeks now.Like I stated earlier, I now have (2 of 5) buttons without identification as to their function. The User Guide does not pictures of these buttons so you cannot lookup what the buttons do, good thing for our memory I guess. The frustration is the lettering should be able to withstand normal use in a kitchen environment without rubbing off. It is more than a cosmetic issue. Thus the reason for the 2-star rating for this appliance. I just want current and future customers to be aware of this issue. A photo is attached of the right hand side buttons showing the lettering disappearing with use.

On Saturday, the KitchenAid over the stove microwave/convection (model KHHC2090SBL) caught fire before my eyes. Serviceman yesterday said the magnetron had burned holes within the machine and was not replaceable. Unbelievable! Has this product been recalled? What is wrong with this manufacturer allowing this product to be sold?

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

Purchased a KitchenAid dishwasher 5 years ago (# Kuds30Fxss4) and I continue to have issues, which now the dishes are suddenly not getting clean. Called the hotline and was told they never heard of this problem before that the top shelf (which the rollers had to be replaced in December which I was told it was a defect and I had to pay for the replacement) are not getting clean and now I opened it this morning and now there is rust on the bottom of the door... DO NOT BUY THIS PRODUCT.

I purchased a suite of Kitchen Aid products in July 2011 from Art Handlers Appliance Center. Refrigerator, dishwasher, gas convection oven and range and microwave. They were installed in my new home. To date, the handle on my microwave didnt just come off, the plastic broke. It just doesnt heat food quickly and is the noisiest microwave ever.The range has knobs on the front and the writing on all the knobs came off within one month. Im currently on my third set of knobs and they now have no writing on them at all. Therefore if anyone else uses the range they have no idea what they are doing. Also, unless you lock the unit, if you lean over it to get something out of a cabinet, you can easily turn it on with your body without knowing it. Overall, this is a dangerous unit to own.

KUDS30Ixss8 8 months old grinding like mad. Repair guy comes say the food chopper in dishwasher probably wasnt lined up right, wore away the part. Racks are chintzy, lot of money for cheap made piece of junk, when it WORKS!!! It cleans great, just not dependable. Service guy said when I ask him, why are kitchen appliances so undependable these days, he says, They make these to last about 5 yrs then you better be looking to replace them. I said, Remember the old Maytag commercial where the service guy had nothing to do? Well there must be a reason they dont run that commercial anymore, because no matter what brand you buy they are all JUNK!!!!!!!!!!!!!!!

I purchased a KitchenAid dishwasher in March 2011 from Lowes. I chose the KitchenAid brand and paid a slightly higher amount as I was told they are well built and work better than any other brand on the market, and because I thought they would stand by their product. In December 2012, the upper rack adjuster broke because it is made of plastic and the dishwasher has the lift higher feature, that is used quite a bit. I contacted customer service and they said the part was out of stock and finally in late January I received the replacement part. Last week it broke again, same place, so I contacted customer service again and I asked them if anyone else has this issue and I was told they could not discuss this with me but there is no recall. Was told I am sorry but the part is in stock, call Marcone to order the part. The cost is $40.00 plus shipping. I am so angry right now. I have a dishwasher that is useless. Without the top rack in the upper spray unit will not work.

Kitchen Aid Dishwasher kudl01FLSS1 Very Poor Quality! Nothing but misery with this expensive, stainless steel face dishwasher. It has been repaired four times for blown fuse and other issues. No cycle control and dishes do not get that clean. I am very unhappy with all kitchen aid appliances and will not purchase anything from them again. Our experience with Kitchen Aid appliances has never been good. They cost a great deal to maintain since they constantly break and require repair.

KitchenAid needs to do a recall on this dishwasher. We have required repair to the top rack tracks on the left and right sides! The circular piece on the track that pops into the dishwasher rack keeps breaking. I am now going online to find replacement parts to (temporarily!!!) fix it myself. When I asked the repairmen who covers KitchenAid warrantees about the rack, he said he had not seen problems so I showed him the hundreds of comments and reviews from people who hate this dishwasher for this very reason. KitchenAid does not care and they can forget this customer forever.

The dishwasher functioned marginally for about a year and then got worse. Theoretically, it works, so it cannot be fixed. It runs through the cycle normally, but the dishes do not come out clean. They have grease films, coffee stains, fingerprints, and spots. All of this must be removed by hand washing. Not much point in having a dishwasher. I have tried the longest cycle and additives of all sorts, but nothing helps.

My very expensive top of the line, 2 year old KitchenAid fridge (KRMF706ESS) broke. Had service tech out to tell me KitchenAid would have to provide parts and not pay. After weeks, KitchenAid told me they would have to replace the fridge and would have it to us within 2 weeks. A month later and I call to find out its backordered again and they cannot give me a date when it will be shipped. Offered $150 to help me through months of no fridge in my house! I would not recommend buying KitchenAid to anyone at this point! Cant fix nor replace unit!!

Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. Ive recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I dont place any fault on Lowes for this failure, except for maybe selling this product to begin with. Theyve been more than helpful with my problems and I will continue doing business with Lowes.

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

3000.00 KitchenAid (purchased in 2014) refrigerator truly a loud disappointment. The buzzing sound from this fridge is so loud we can hardly hear each other talk. I have to crank the volume up on my tv to hear it. I can not afford to buy another refrigerator. This one is only just over a year old. Due to this experience my family has decided to never buy another KitchenAid product again. Our friends feel the same way. No one wants to waste their hard earned money on junk.

We bought the dishwasher about 2 months ago, I have had Sears service out to check it out and the tech basically said it was all my fault. The dishwasher doesnt clean, it doesnt dry, you cant interrupt the cycle (add a dish) without starting over. I have to make sure the dishes are spotless before putting them in the washer. Many times the detergent door wont open and when it does the packet just sits in the holder and never gets into the washing area. I feel that I have wasted close to $850.00 which is something I can not afford. I would never buy anything they manufactured again.

I purchased a new refrigerator on 12-13-12. It was a Kitchenaid French Door 29 model #KFIS29PBMS. Since purchasing this refrigerator I have had to place 9 service calls. Virtually, every part in the freezer/defrosting unit have been replaced and I am still having problems. Loud noises, PO light comes on continually. The repairman has thrown his arms in the air and said he doesnt know what else to do. He says it is a faulty design. I AM SOOO FRUSTRATED. PLEASE HELP!

Bought the KitchenAid dishwasher on recommendation from well known appliance store, Sanatoga Corporation. 19 months later water will not drain and repairman said new pump needed. Limited use with operating 2 times per week.

At 1 year, the rivets that hold the sliding rails for the top rack rusted out and the rails fell off. I believe the new rails were almost $40 each and I had to pull the dishwasher out to replace them. Then about 6 months later, the wheels for the bottom rack started falling off one by one until over the course of about 3 months the bottom rack is wheeless. Ive just order 4 packs of wheels for another $30. The dishes no longer get very clean.... Ill never buy any Kitchen Aid product again.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

Top rack bracket on our KitchenAid dishwasher fragmented nine months after purchase, spewing plastic into the inner workings of the machine and seizing up / damaging the unit. Think thats covered under warranty? Think again! KitchenAid/Whirpools service technicians dont think so! Dont buy KitchenAid!

I bought a Kitchenaid microwave/convection oven 3 years ago. Kept saying handle is not closed. Then stopped working altogether. What really made me mad is that when you call customer service, you cant get anyone. I have been disconnected while waiting for a representative. Not sure why they have a positive reputation.

This cleaning technology is a complete joke. KitchenAid/Whirpool solution is to buy their cleaning kit a sponge and a plastic scraper. Food is caked on the inside and does not come off. You cant use any chemical cleaners either so youre looking at a 2-hour cleaning job to maybe get this oven clean. Im shocked that they are still selling ovens with this bogus technology. After running the cycle multiple times some of whats on the bottom comes off after some scrubbing but the sides are still filthy. KitchenAid and Whirlpool need to do a recall and buy all these garbage ovens back from consumers. I paid $2k for my oven and after calling to complain to KitchenAid they had the nerve to tell me a tech could come out but if they decided the oven was working as designed, I would be charged. As designed - so does that mean they know it doesnt work and they come out and say yep, its not working - as designed that will be $150 please. I will never buy another Whirlpool product again!!

When the French door opens, it slams open; and in a short period of time, the hinges will come loose. The deli shelf was made so cheaply that the tabs controlling the temp broke off, and I was told it was cosmetic! A repairman came out and said this was the best he can do! This is a poorly made refrigerator, and judging from other peoples comments, my big error was in purchasing it!

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

I bought a new French door with bottom freezer refrigerator in July 2010. I had continued problems with the seals on the French doors and the doors not closing properly. Also, the ice maker is freezing over. After 4 warranty service calls, the problems were never fully resolved. Now, we have water which flows into the freezer compartment and freezes on the bottom. Once its full, the water flows onto our wood floors. This was a fairly new model for KitchenAid at the time of purchase and I would recommend do not purchase this style. The ice maker storage in the door is heavy and the doors do not seal properly, leading to a host of other issues.

Regarding Model: KUDC10FXSS7. Despite our pre-rinsing all dishes well, using the Heavy Duty cycle, and never having any trouble with the other 3 brands of dishwashers we have had, the KitchenAid dishwasher just does not clean the dishes. The unit is less than two years old and has never worked well. Additionally, the cycle time for the dishwasher is at least twice as long as the other brands we have used in the past. My wife and I are very disappointed that we have wasted our money on a product that does not work.

We have a KitchenAid refrigerator. This refrigerator is less than 5 years old. It started having problems keeping the correct temperature. Called my service guy, he comes out, checks it out and states it has a freon leak. This involves the sealed system, a repair he does not do. Whirlpool was called and this issue was discussed. An authorized service provider from Whirlpool was sent out and yes it is a sealed system leak but he does not do sealed system repairs. I pay him his diagnostic fee. Called Whirlpool again and another provider is sent out to ascertain that yes it is a sealed system problem and guess what I get to pay another diagnostic fee. Whirlpool stated they sent out the first provider because they are on the List. Somehow this appears to be my problem that they sent out a company that doesnt do the repair that was clearly the issue per my appliance guy. I called to see if Whirlpool would cover one of these fees but nope. I wasted one hour and five minutes on the phone and got zero satisfaction. I also want to add that this repair parts and labor are covered under warranty so it seems doubly ridiculous that I have to pay two service fees. There will never be another Whirlpool, KitchenAid appliance in this house again.

Our 7 year old KitchenAid Kss42QMSO1 side by side started chirping, the internal control panel lights were flashing and we could not adjust or control the temperature using the buttons. I first called the Kitchen Aid HELP LINE (that is an oxymoron). Talking to the fridge would have been just as helpful and all they were interested in doing was dispatching a service man, when he showed up we were advised that it was the control board # W 10219463 that had failed. When I asked the cost to replace it he advised that it was no longer available because the factory in Japan had been destroyed by the Tsunami. This was two years ago, and this huge company had done nothing to create a new supply?? Can you imagine Toyota or Sony using that excuse? Our only option was to send the control board to Chicago for repair and have the fridge / freezer out of commission for 3 to 4 weeks, also we had to sign some kind of a liability waiver. I thanked the service man and advised I would get back to him, then I started to surf the net and after some time I came across this web site and thankfully the blog from Chris in North Van. I live in White Rock and if I knew your address I would drop off a very good bottle of wine on my way to Whistler. Thank you, after reading your info I asked the service man to come back and remove the board. However he said he was prevented by Whirlpool / Kitchen Aid from doing this unless it was sent to Chicago. I contacted another excellent service man who is independent and had him do the removal. I would say unless you are very mechanical you would be better to go this route. He also advised that it was often the evaporator fan that caused the circuit board malfunction. Once it was removed I found it to be exactly as per the photo from Chris. I was able to locate the capacitor from SMI Industrial Electronics in the nearby suburb of Langley, it is a 22ouf 10X12 HI TEMP CAPACITOR 85 o and cost the princely sum of 36 cents (I even purchased a spare). I then took this to an electronics repair man who tested and removed the defective capacitor and installed the new one in less than 5 minutes, he would not even accept any payment. I would advise that unless you are used to working on circuit boards and have a very fine tipped soldering iron I would use an expert, even if he charges you. It would be easy to short out the wires with too much solder. I took this home and the service man came back and installed the circuit board and a new evaporator fan which for some reason is a stock item and in about 1/2 hour the fridge was humming, no chirping and we were able to set the freezer for 0 F and the fridge for 37 F. The temperatures both initially read the 70 F air temp. but started to fall quickly and a few hours later we heard the first ice being made and everything is working just fine. Our total bill including the fan was $260.00. Thanks again Chris, and like you I am amazed that the so-called help line would not advise of this. I am fairly certain our first service man knew of this option because when I told him about the info from Chris he was not the least bit surprised. He probably would be blacklisted if he went against the companys policies. Good Luck!

We purchased a KitchenAid Dishwasher 1 year ago. Worked fine - quiet, clean dishes, etc until 9 months into the purchase. I began noting peculiar smell and dark scum near drain at front right corner. Store informed me that the drain line that went into the new garbage disposal under the sink may be too low. We raised the drain hose to be above and this seemed to work for a couple of days but the swampy odor has returned as well as a chalky haze on some of the dishes on the lower rack. I am now told that the problem may be in the control panel. Really?! This is too new an appliance to have this type of problem. I do not think Consumer Report truly assessed the quality of workmanship when they recommended this dishwasher.

Purchased the KitchenAid gas stove with convection heating. Worked for 2 yrs then board on panel went out. Oven would not work. Had service tech sell me for $1000 he would fix computer board and stove. I laughed out loud while I was escorting him out the door. So I have a stove, I would like to sit on the corner and let a bus run it over until it is mashed into the street. BUYER BEWARE. STICK TO KENMORE!!

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)The new refrigerator was installed by my contractor on Aug 15, 2012 and was a problem right from the start. The icemaker didnt work when we first plugged it in, and a service call from Sears was necessary to get it working initially. In early June 2013, both freezer and refrigerator stopped cooling. By the time we realized the problem, the food in our freezer had thawed out, so we each ate three pork chops and a lot of melting ice cream and called Sears for a repairman. We couldnt schedule a repair appointment with Sears A&E Appliance Repair Service (another horror story) for a whole week, so we brought two camping coolers up to the kitchen, put the food we really needed to keep - milk, eggs, butter, etc. - in them and started making a daily trip to the store to buy $4 or so worth of ice.I took a day off from work to meet the A&E repairman. (A&E schedules their appointments in four-hour windows - 8:00 am to12:00 pm or 1:00 pm to 5:00.) The repairman finally arrived, took the whole refrigerator apart and said it needed a new evaporator. He said the part would be delivered to our house by UPS in about a week. So we continued buying ice, emptying the coolers, and eating out a lot. The part finally came and we got calls from A&E asking us to call them and verify that the parts had been delivered. When I called, I was put on hold and then finally spoke with someone whose English was so heavily-accented I really couldnt understand her. After loudly repeating, The part is here! The part is here! over and over, I hung up, hoped the repairman would show up, and arranged for another half-day wait.A new repairman wed never seen came the second time, opened the parts box, and commented that the evaporator was all banged up. I took a look and it was obvious that a number of the flanges or fins or whatever were bent. He tried to bend them back into shape and said, Theyll be fine. It wont make any difference. I left then, but my husband was there with the repairman. When I returned a couple of hours later, my husband told me the repairman said the wrong parts had been delivered. He had ordered new parts and they would be delivered in about a week. We scheduled another repair visit. That was when we got sick from eating the food in our cooler.The whole situation was making me really angry and depressed, so I called Sears Customer Service (another nightmare) and the woman I spoke with recommended that I use dry ice in my coolers, which would have required that I drive across town to pick it up. Before the next repair visit, we were asked to make another verification call, which I made. Around 8:30 the night before the visit, A&E called and another English language-learner told me that the parts had not been delivered and the repairman wouldnt be coming. I had already arranged to miss work the next day and two boxes from UPS were sitting in my hall. I started calling anyone I could get in touch with to tell them to send the repairman, that the parts were there.I guess I convinced someone because the first repairman showed up the next afternoon at 1:00. He opened the boxes, said the essential parts were there and again, took the refrigerator apart. He installed the new evaporator, but said he couldnt get the pressure right. He spent a lot of time on his cell phone talking with another repairman who was advising him. Finally, he said, Ive done everything I can. It may cool off by tomorrow, but if it doesnt, call A&E and tell them to send Bob **, the person he had called for advice. The next morning, the refrigerator wasnt cool at all. I called A&E and asked that they send Bob out. I was told he was out sick but would come the next day. The next morning, they called back and said he was still sick. I called A&E back, got another ELL on the phone and asked to speak with his manager so I could understand the speaker. I was transferred to another number that rang for five full minutes. No one ever answered the phone. Since then, I have learned that no one ever answers that number. By this time, my entire life centered around the refrigerator. Sympathetic friends were inviting us over for dinner and showing up with casseroles. Of course, if we didnt eat the whole dish, we had to throw the rest away because we were afraid of the food in the cooler. After another few hours on the phone, I contacted someone at Sears who arranged to have a loaner refrigerator delivered to my house. Again, I arranged for a delivery. Now I had a new, broken KitchenAid refrigerator in my kitchen and a small, dented GE in my dining room. I moved my milk into the loaner and bought some ice trays.I continued my calling and got a secret number from someone at Sears that enabled me to speak with a Blue Ribbon service person at Sears (talk about oxymorons) who sounded like hed had a LOT of Xanax. The Sears employee who gave me the number said, Dont tell them where you got the number. Is this a number available only to movie stars and Columbian drug cartel bosses? After hearing a condensed version of the whole awful story, the Blue Ribbon man I spoke with said Sears would replace the refrigerator with one of equal or lesser value. I reminded him that the price had probably gone up over the past year and that I had bought the original fridge on sale. This seemed to throw him for a loop. He said he had to get some more information and hed call me back in a couple of days.I called the Blue Ribbon number again this morning and asked how my refrig had been rated by other owners because I wasnt sure I wanted another fridge just like the first one if it was going to be the same piece of junk I got last summer. (Product ratings and customer reviews werent available to me online because the appliance was a special order.) But the guy at the secret number had reviews. There were only five reviews and four had given the fridge a one--out of a possible five--points. The reviewers had reported problems that sounded like mine. I then called KitchenAid and they informed me that the only KitchenAid refrigerator that will fit into my custom-built kitchen is the same one-rated model that I now own. So much for the carefully planned kitchen with the matching appliances. If Im lucky, Sears will have something that will fit in the spot built for the other fridge.

Absolutely ridiculous company. Todd the supervisor told me the inside of my microwave that has paint chipping maybe hazardous but even though it’s not even 5 years old it is only considered cosmetic and is not covered under warranty.

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

Disappointed with all my Kitchenaid appliances. Would not recommend them. Stove is not very good, cook top marks do not remove, oven cleaning process does not clean. Refrigerator marks very easily. Microwave is only 2.3 yrs old stopped working. All are 2.3 yrs old.