After 20 months my LG fridge with an inverter linear compressor failed. LG customer service is terrible, as I have to wait 7 days for a tech to look at the fridge to determine the failure.... it’s the compressor... No cooling in both freezer and fridge compartments, all fans are running. I’m one of many unsatisfied customers! Had I known the reliability of the inverter compressor was this low I would have purchased the fridge! I hope there are some lawyers out there with similar failure of their fridge and consider a class action law suit against LG Electronics. The inverter compress design is faulty and all customers should be given the choice of having it fixed (only to fail again in 18 months) or a total refund of our purchase. STAY AWAY FROM LG INVERTER COMPRESSORS OR LG!

LG model LFX31925ST - Came home to a loud noise coming from my 5-month old LG refrigerator, all the freezer food is thawed and the ice was melting in the door. I used the live online chat. I asked “Is there a fire danger, what should I do?” The response is, “Call the smart diagnosis department.” She gives me the number to call. The smart diagnosis department could not help. A day later LG called and gave us a phone number to set up in home repair.That company said it is difficult to communicate with LG and get parts or payment from LG. That person declined to take our repair request. We waited to hear from LG. Nothing. I submitted a second request by filling out an online repair request. Nothing. I sent an email request and got a quick email reply, “Sorry for your difficulty,” then something that made no sense and finally You be contacted.” Hmm, shouldnt that be “You WILL be contacted”? I now understand LG is aware of a common control panel problem. I think that this is my problem. I also believe I am going to get stuck with a lemon. Do not buy this product.

***DONT BUY THIS FRIDGE*** We bought our LG french door refrigerator in March 2014. Model number LF33975st. Woke up this morning to ice on the floor, and the dispenser running nonstop. Even after turning off the ice maker, and making sure the dispenser paddle wasnt stuck, it continued to run. I called LG customer service. They cant send anyone until tomorrow. The motor on the door should be completely fried by then!!! Fortunately, I bought the extended warranty from Best Buy, because after reading this site, I am very worried about this $3700 dollar product. For this amount of money, I shouldnt be having any trouble. Especially after 2 months..

I purchased an LG washer/dryer 6 years ago. I had problems with the washer from the first week. Six service calls were made within the first year to correct the problem of the washer stopping during the spin cycle. They kept coming to fix it until the warranty ran out. Then, they told me that its “too bad. They refused to take it back, although I asked for 2 years! I finally kicked it to the curb, and bought a Maytag. There are no bells and whistles, but it works fine. The dryer stopped drying completely during cycles after 3 years of owning it. No repair corrected the problem. I had to run a dryer cycle 2-3 times to dry the clothes. Now that doesnt even work. I cannot find an LG repairman since nobody wants to deal with this company. Im kicking it to the curb today, and going to buy a Maytag.

I like the freezer. It has a lot of space to store different things in it. I can fit a ton of ice cream in it. I also like the shelving in it. It has tons of space to store whatever I need. But I dislike the design. I feel like there should be more controls. It should be more futuristic like have a smart display like some other refrigerator. But this refrigerator does an excellent job of keeping all our groceries cool. It was a nice refrigerator and it fits our budget at the time. I still would have like to go with a more premium model. But for now this is one of the best refrigerator. If I could change something about this refrigerator it would be to have an even bigger freezer than what we have now, right now its fine but it always good to have more space or if the ice machine could produce ice faster.

We are having the same experience. Our LG LFXC24726D stopped working yesterday; it is less than 2 years old and cost more than $2,500. We cannot find a local repair person and we are leaving town for three weeks. All of the frozen and refrigerated food is spoiled, and our diabetic sons insulin is about to suffer the same fate, which means hundreds of dollars of medication destroyed. I am a public interest lawyer. Having read the reviews on this page, I am seriously considering filing a class action lawsuit.

I selected an LG based on 1) the general rating of various sites and 2) my sons personal experience using the product. It is spectacular; laundry has never been so clean, have not, after several years, noticed any deterioration of clothing as a result of the washing experience.

We have only had this LG French door refrigerator since February and we have run into the same problem with the fan freezing twice this year. To make matters worse, we went through both LG and HHgregg - it was a hassle from hell. Going between two services for repair is long and painful. The tech guy came and had it working for 4 hours. We have tried everything. We are not happy with this product, but it seems like they want us to wait until theres a third problem that occurs. Right now it has, so now we wait. Bottom line: They need to give us a new fridge!

I have had my refrigerator about 4-5 yrs and woke up to no power, on a Sunday. They cant get a repairman out until Thursday. This is my one time then I am buying GE or Kenmore - brands you can trust. My GE lasted almost 20 yrs and was working when I gave it away for this one.

We live in Westchester County in NY. I spent $3,000 on a counter-depth french door with linear compressor, the model number was LFXC24726S. Well, it only lasted two and half years, then suddenly one day it stopped cooling. Contacted LG directly and they told me to call a local authorized repair shop for a checkup. It took days for the local shop to answer my phone call and then another few days for a appointment. The technician told me the linear compressor was gone and needed to be replaced. Also the circuit board was faulty, it resulted in lower voltage than normal. Although the compressor was covered under the warranty, its value was only $360. It is the labor to replace it my friend that is expensive, about $1100. Even if I had it fixed, its not guaranteed to last another year. So I just decided to buy a new one. This time its not going to be LG.

Our just under 3 year old $2700 LG French Door fridge stopped cooling. This one was the type with only the door ice maker that has always sucked and only made enough ice for one large glass a day. LG sent out a tech for $275 (I had to pay in advance) that did nothing and said the coils were dirty and needed to be cleaned and left. I cleaned them and it still is not working. I also did the over the phone diagnostic with the India call center (customer disservice) which was completely useless. I will be doing a dispute on my credit card for the BS service call and hope I can get a real tech to fix it. I also have the 10 year warranty sticker on my door, total scam. I will never buy another LG/GE product ever again.

So very angry with LG refrigerator, we had bought our fridge exactly 2 years ago and all of a sudden it stop cooling. We have called LG numerous times and all they say is, We will send someone out to fix it. Well we wait for these repair companies to come and when the day gets here they reschedule. So we lost a full days of work waiting on these guys. This happened four times that they reschedule. So we call LG and they just give you the runaround. We have been out of a Refrigerator for going on 2 months. We finally got fed up and requested a new fridge. We spent 1600 dollars on this fridge and for it to go out in 2 years. I have an old fridge out back that has been working longer than I have been alive. DO NOT BUY AN LG REFRIGERATOR. They will not help you whatsoever.

We bought an LG Studio top of the line and are having issues with interior light bulb keeps burning out. Meat probe doesnt work. Uneven oven heating, the first call to LG was Sept 15th and they were going to send someone out, second call was Sept 25th, again they were waiting to send a technician out. Third call Oct 2nd, Nathan the customer service advisor promised he would get back to me by the end of the day with a resolution... Still waiting and it is Oct 3rd mid day. WE WILL NEVER PURCHASE ANY LG PRODUCT AGAIN.

I purchased a front loading top-of-the-line washer three years ago. The bearings were going (extremely loud during spin cycle). The servicing company picked-up the washer and now the LG part is on back-order and has been for three weeks. There are no loaners available. Suggestions are appreciated.

We saw the LG refrigerator in the store and we were interested in it. It has the French door and the under freezer, and we had a normal purchasing experience when we got it. Its been working well so far but we had to have some work done on it because the compressor failed. They fixed it under warranty though.

My LG fridge is almost 3 years old. It broke down, makes horrible noises. I paid someone to fix it, that LG sent and it broke again a week later. Life is good but LG products are ** garbage. Do not buy these products. Terrible company.

My husband and I bought this what I thought was an awesome refrigerator. I was mistaken. It has stopped working. Does not cool or freeze and we havent even had it a year. We bought the five-year warranty with it and called them to have someone come look at it (to uphold the warranty) and they transferred us to the Philippines!! Though we bought it at Lowes fifteen minutes away! The person on the line who can barely be understood tells us they dont have anyone near us to come look at it and that someone will be getting in contact with us within the next 24 hours. That was two days ago. I had just went shopping and filled this fridge and woke up and everything was spoiled!! I would definitely not get this refrigerator!! I have a child who now has to get her (what will fit) drinks out of a small cooler because I dont have another 4-5 thousand dollars to go purchase another refrigerator! Im extremely upset that no one has even attempted to contact us in regards of the warranty but took our money quick like! DO NOT BUY THE LG KNOCK REFRIGERATOR!!

I purchased an LG refrigerator with a pull-out freezer in 2016. I have purchased a lot of LG products and been fairly satisfied until now. At the beginning of the Global Pandemic the compressor on the fridge broke. I waited several weeks for someone to repair it. I had just done a fairly extensive grocery shop because we were headed into lockdown. I lost a lot of food and it was impossible to even purchase a small bar fridge or freezer - everything was out of stock. LGs customer service was horrible. They call you back in 3-5 business days with an appointment for a technician to come fix it. And you are waiting another week or more for that appointment - all with no fridge! I think I was 3 weeks without a working fridge. The fridge did get fixed but the technician didn’t protect my hardwood floors so I have about a dozen floorboards that got damaged and it took about a year to get that resolved. Well here we are Friday, Dec 17, 2021, and the compressor is shot again! I speak to their customer service and someone will call me back in 3-5 business days to book me a technician to fix it. Unreal. This will be the 3 rd compressor in a fridge not even 10 years old. I do not recommend LG. This LG fridge is complete garbage. In an age where we need to be mindful of adding more crap to our landfills, I think LG (and any other company that produces garbage products) should be held accountable ie a fine, for producing such crappy products. I did some research when the first compressor died and there are lots of people in my shoes. Buyer beware. And their customer service is worse! I will never ever buy LG again.

We are having an ongoing issue with our washing machine and LG will not resolve. Will never purchase a LG product ever again.

I purchased a $6,000.00 worth of LG appliances approximately one and a half years ago from Sears. The microwave oven (Model: 2085ST) now needs a replacement door panel not covered by the warranty. The microwave has had minimal usage (average use of once a week which equates to 60 uses). Upon attempting to resolve the problem using the LG customer service line, I was referred to a local service center which did not even work on LG appliances. Additionally, I was placed on hold twice and had to repeat my issue twice to rude employees. The quality of the appliance and the customer service is so poor. Evidently, the company has no responsibility to stand behind their products. I will strongly advise everyone I know to never purchase LG products.

My LG refrigerator LDC22735SW has broken down three times in five years, once while under warranty. Presently, the fridge is sitting in my garage due to me refusing to spend any more money to repair this junk. The last time an authorized LG technician inspected the fridge and gave me a list of parts amounting to $386.55 plus $100 service charge only to see if a compressor is needed or not. I have not been able to get a repair manual or parts to repair the fridge myself. I am very near writing LG = Lemon on the fridge and putting it in front of my yard to become part of the landscape. How did we come to be sitting ducks?!

We love the way our stove (LRG3095) looks with its beautiful cobalt oven, but we do not like that two of the burners are weak. I do not need a manufacturer to call one burner a power burner while another will barely boil a saucepan of water. All burners should have been equal, allowing me, the customer, to decide how high to turn the heat. Also, the top control panel sticks out more than 2 inches into the space of the back burners, so you cant really fit four pots on the range at once - extremely frustrating and really cuts into the functionality of this otherwise well-designed piece of equipment.

Shortly after year warranty machine gives error code 6. Thankfully we had extended warranty. Service mechanic attempted to replace defective clutch after waiting a week for the part, but apparently the nut that holds the unit together corrodes so he had to cut it to remove. After waiting another week for the nut he replaced the defective clutch. Behold the new clutch is supposedly bad. After calling customer service at LG I was told to keep my phone line open and to expect a call from a technician. Sitting here waiting on a call wondering if we will be waiting another two weeks to have it fixed.Thinking if this is going to become another lawsuit issue as they had with the first LG model? Water saving, that is a joke. Takes almost two hours to clean clothes adequately as you need extra rinse to get them rinsed properly. Then wrings them so tight you have to try too untangle them before you can put in dryer. Hope that by end of day something is resolved. Only good thing to say is the extended warranty people have been excellent trying to help, but dont think they are connected to LG.

I bought a LG Electric Range, Model # LSE4611ST in Feb. 2020. I have just used the self-clean option and it did not clean the oven completely. I used an oven cleaner and now I have white blotches all over the oven. I have never owned an oven that could not handle oven cleaners. I would like to know how to fix this issue in my $1600 range. Very upset this happened to my fairly new range!

My LG dryer is leaking gas from somewhere and I had the gas company come out to isolate that the issue isnt with the gas line or connection. He confirmed something is wrong with the dryer, marked it a fire hazard, and unplugged it. Furthermore, we had our dryer duct cleaned to remove the possibility that it was a blocked vent. The gas issue still exists. Was on the phone with LG for at least over an hour trying to come to some resolution. The hallmark response from them was unfortunately you are outside the 1 year warranty. The issue Im having has nothing to do with warranty and is a SAFETY and potential recall issue which they obviously didnt want to address, stating that enough people need to call in and report this issue before we issue a recall.What makes the issue so dangerous is that GAS is leaking somewhere and LG is unwilling to even send someone out as a courtesy to check. Whats worse is that there could be MANY customers out there with this problem who dont even know it or think its a big deal (we thought it was normal until we had the Gas company check it a few months later on my wifes intuition). If enough gas leaks and something ignites it, that could mean a blow-out of the dryer or worse yet potential injury via explosion or fire.Its obvious LG cares very little about the safety of their customers, especially when they keep implying these kinds of things are warranty related issues. This is major neglect IMHO. If there are ever any incidents in future related to LG and gas leaks, this shouldnt come as a surprise to anyone and it certainly wont for me. This is the last time Ill be getting a set of LG appliances... thats for sure. Ive only had this set for five years too.

I have an LG dryer. I only put a 1/2 load of laundry in on the energy saver mode. After a 63 minute cycle the clothes are as wet as when I put them in. LG said that the dryer is functioning as normal. They said I am supposed to hang all my clothes after the cycle is complete if I want to use energy saver mode. They did a remote diagnostic and said there are no malfunctions. My dryer is under warranty and they said if they come out and there is not a manufacture malfunction I will be charged for the service call even though my dryer is under warranty. I will never buy another LG product again.

Have this LG model for over a year, several service calls with no ultimate satisfaction. Dishes are not really clean and not dry. Would never buy another LG dishwasher.

This microwave is designed in a genius way! It’s large, you can select the type of food and status (frozen..) instead of choosing strength or time. It’s heavy duty, I don’t think people would survive it. It gives you the feeling it’s a luxurious and reliable product.

We purchased an LG refrigerator model #LFXS30766S from Lowes for around $2400.00 a little over three years ago. Recently that refrigerator just died and we lost all of our food and had a water mess to clean up. We contacted Lowes and of course the extended warranty expired just a few months prior and they could do nothing for us short of selling us a new refrigerator. We contacted LG and they agreed that it was probably a bad compressor which they warranty for ten years. They sent a new compressor and associated parts directly to our house and contacted a local appliance repair company to come and do the repairs. Thats when the nightmare really began. The repair company scheduled us 8 days out and when the repairman showed up he said he couldnt fix it then because it was a three hour job and he needed more parts. We were rescheduled for another 11 days out. The day before that appointment it was canceled for unknown reasons. The next scheduled appointment was a week away. This time a different repairman showed up and he had no idea that someone had already been there previous and that the compressor and parts were at the house. He left to go get refrigerant and we never heard from him again. That was day 26 without a refrigerator. I finally just contacted a recommended local appliance repairman and he came and replaced the compressor the next day. What a nightmare! Well never buy another LG appliance EVER, and will warn everyone we know to avoid them also.

We bought this unit in OCT 2017 since then it has failed twice and cost 198.00 in diagnostics and 1000.00 on lost food! In May of 2020 in the middle of the pandemic food shortage it quit cooling for four days, then magically started working again then in JAN 2021 it stopped cooling again and today Im told that it has a gas leak and that has leak are common on these LG units and to avoid all LG and Samsung refrigerators. Not at all what I was expecting from a very expensive fridge from a top name brand company. Never again. The was not my first but will be my last LG product unless they do something for me. Ill be contacting them tomorrow.

An affordable set of washer and dryer that looks good and had been flawless for almost 10 years with an average 3 generous loads a week. They are certified energy saver and they perform as such. I can honestly believe that I had my money worth and they are still going strong.

We bought a washer dryer combo from Appliances Connection the end of November 2017. It worked until around Feb 1 2018. It displayed a error code OE. We pull out the owners manual and found out it was a full filter. We cleaned it and it worked for about 3 weeks. Again OE code. We cleaned filter again, not too dirty but the washer worked for week. OE again. Nothing in filter this time. We called LG. They try to walk us through the problem and could not get it to work. They called a repair person. It took 3 weeks for service. The repairman came out. My husband took the day off work to meet him. He was 4 hours late. He look at the machine for about 10 mins said it was fixed. 13 mins into cycle it displayed OE. He was still in our driveway. He went to work on it again. He never took the top off to look inside. 10 mins later he said, Ok its fixed. Went to do his paperwork. 13 mins into cycle OE. He had left. We called and said same thing was happening. Repairman came back 2 hours later. Never took the top off. Said its fixed. Left 13 mins later. OE. Call shop closed. Next day repair shop said it will be 10 days for new repair person. Same guy came out. Hes mad now. Pulled plug on the drain and flooded my floor hardwood. Never ever came to tell us. Took his shop vac and dump the dirt on my front lawn. I have pictures. All area rug soaked. 20 min no top off its fixed. He left. I called LG to tell them of our problem. After 23 calls and at least an hour on hold a piece they agreed they would send a new repair person. New repair person was to come on Saturday. No showed. I called him all day. At 5:30 he returned my call and said he never set an appt. with LG to come. He said he could come in an hour 6:30 at 7:30. John came was at our house for 2 mins. Said he new the problem and would order the part. 1 week later no news. Call LG. They cant help me. I need to call John repair guy. No answer from him. Days pass calling LG and John. Nothing. Weeks later John calls to say he never got the part. I call LG. They say he never requested it. LG said they need a part number to check on it and I would have to get it from John. Called John. No answer. Called LG. Nothing they can do. 2 weeks of daily calls to LG on hold about any hour on avg. John calls me finally the day after LG told me they were going to refund me for the washer and told me he had the part and was coming on Mothers Day to put it in 7 am. I told him we had church and brunch at 9 am. He assured me he would be there. He showed up at 9 am. We did not make church or brunch. 30 mins spent to not taken off. He cleaned the filter and said LG sent him the wrong part but the washer was working. It did work for 4 loads then OE code again. Called LG. Still no refund or replacement or a washer that works. I dont know what to do. We have lost 5 days of work. Over 200 hour on the phone with LG. 45 min one way to nearest laundry at $60 a week. And hundreds of hour of our lives.

We purchased our LG Washer 2 years ago and have been so unhappy with the odor the clothes have. Do not buy an LG Washer.

We purchased an LG washer and dryer set at Home Depot and within two weeks and only a few washes the washer leaks from the front. We had to pay an LG technical person $145 to come to our house and tell us it was because we have a dog and he said even a single dog hair in the door seal will make the front door leak. If you own a dog - this is a really terrible option for a washer. Apparently you need to clean the rubber seals and door after every wash and its virtually impossible to clean dog hair off of the rubber gasket in the front. Its still leaking and neither Home Depot or LG will take the product back. Too bad they cant at least pay for my water damaged floors. I can also add that the dryer is the noisiest I have ever owned. Also not recommending it. Maybe a Maytag from Sears next time?

I bought a LG Refrigerator with Linear compressor on 2015 and last May 12th it stop cooling, I called LG service support and they told me one Technician will be checking the unit on May 25th, I had to be off from my job 1/2 day and the guy never came, I called LG again asking what happens with the tech and they has no explanation why the tech never went to check the unit, they asked me again to wait 3 to 4 more days so they can try to find another repair shop locally and suggested if I can get one close to my area they will pay for the parts and labor.I found one repair shop with a open appointment for the next day and after I called LG to confirm the appointment they denied the Sears shop because they has to pay an additional amount for their first visit, I had to wait 4 days and today called again and they says I have to wait 3 more days because one of their shops rejected the order??? This is ridiculous. Why customers has to be dealing with this kind of incompetence, 2 weeks without a refrigerator with children at home and with this pandemic forcing us to go to the stores every day is not what I was expecting from the LG company. 2 weeks later and still I have no solution for repair this refrigerator.

I purchased an LG microhood and almost immediately, the stove lights melted and burned through the plastic covers. Unfortunately, I didnt report it until after the year warranty was up, but when I did report it, they still wouldnt stand behind their product. I googled the problem and others were having the same problem. Any other appliance manufacturer would have stood behind their product, but not LG. The guy in customer service said I was the only one with this problem. I told him to do an internet search on this and see all the others with the same problem and he laughed at me and hung up. Yes, he actually laughed and hung up saying there was nothing they could do. This is clearly a manufacturers defect, plain and simple. Also, the plastic clip holding the filter in broke while I was changing a filter. Also, I will have to replace the light bulb covers every time they melt through as the plastic is burnt and cracked and can fall into food. The light bulbs blow quickly. Buying this product has been a disaster. I will never buy another LG product again, just based on the way I was treated by customer service alone.

When a sheet is drying in the dryer, it wraps itself into a big tube and rolls around the drum that way. The outside becomes bone-dry; the inside remains wet. LG says thats the way the dryer works. To improve the situation, I should go to the dryer when it happens, open the door, pull out and shake out the sheet, put it back in and begin drying again. Within a very few minutes, the sheet becomes a tube again! Do not buy an LG dryer!

I bought this LG gas range last November at Home Depot. (And they knew nothing at all about the flaws in the range.) To begin, there was a problem with the gas not turning on quickly enough, causing some gas to leak out, and a repairman came and fixed it. It required a part that had to be ordered, and I couldn’t use the range for a few days. But there are two other big problems I have had. First, the easy clean feature. It doesn’t work. At all. And it is a pain to use anyway—filling the indented compartment in the bottom of the oven! Doesn’t do anything, and then you have to extract the water by hand from the oven floor. They say not to use oven cleaners, etc. as it can ruin the oven walls. Which leaves no real choices. A man who came to put in a new dishwasher told me I could use something like Soft Scrub. I haven’t tried it yet. I am 73 years old, and I am too old to have to get on my hands and knees and clean an oven.Second problem: when the oven is on, air blows out from the oven, but instead of coming out the front, it comes out the back. The air flow is directed toward the burners and usually blows them out. If you don’t stay right with it, you have a major gas leak problem. I have had to put up barriers in front of the air flow vents to keep this from happening. I would never walk away from the stove if I use the oven and cook on the burners at the same time. This might be the worst appliance I have ever purchased. I would never ever buy another lg appliance. The leaking gas is a major safety concern. The company had to know the easy clean feature doesn’t work. And when I told the repairman this, he said maybe I should have done better research before I purchased it. Wonderful customer service. I would like to give no stars...

LG was able to establish a priority service call on 11/12/19 with a LG tech that had a compressor on his truck. The LG tech - Jose ** was very professional and had the refrigerator back in service that morning. Hopefully this fix will allow us to enjoy our LG refrigerator for many more years. Thanks for the help.

I purchased an 4.5 cu. ft. Ultra Large Capacity Top Load Washer Featuring Powerful Stain Care Technology Model: WT4870CW in March 2014, in addition to the companion dryer. I purchased this product as reviews had been good, and the price was right. It has been the worst machine I have ever owned. In spite of trying various settings, and contacting the manufacturer, clothes just dont get clean, and even today, linens that I took out had more stains on them than when they went in. The clothes dont agitate, and even if you use a setting that adds more water, the clothes just dont move around. They come out in the same position as when you loaded the machine. Forget using a water-saving setting - the clothes are barely damp. The machine will go off balance if there is anything, even one item, that is of a different weight. It resets itself endlessly. I miss my old Maytag and cant wait for a reason to get rid of the LG Washer. The drier is also a problem, but I guess I can live with wrinkled clothes more than I can with dirty ones. Dont buy an LG.

LG refrigerator model LSFD2591ST - Purchased in November of 2013 for $4,500.00. Motherboard failed February 2015. We lost all of our item in both the freezer and the fridge. Absolutely no help from LG as they instructed us that the 12 month warranty had expired. We had the board replaced. Restocked our freezer and fridge only to have the compressor fail two days later. Again lost everything that we had. We went the rest of the month living out of coolers. Today 7-17-15 I get a call from my wife that the fridge is not cooling again! 5 months! Really! I called LG directly and they have instructed me that they will cover the compressor as it is still under warranty but the labor is my responsibility. I will NEVER buy another single thing from LG. JUNK... JUNK... JUNK!

The reason why our clothes will not get clean is the the bad smell and black mold coming from the washing machine. I recently realized the source of our recurring upper respiratory infections and skin rashes.

I too had purchased an LG top load washing machine and dryer combo model WT 5070cw. This is the second one in less than three yrs. We are having problems with wash cycles severe noise and spin cycle not draining clothes. Keeps filling up with water. Constant UE reading and it spins way too fast. Had been on the phone with LG company several times. Finally got them to send a repairman out to fix it. A week later still not fixed, they are saying warranty ran out. Got back on phone with LG, got a lady I dont understand no English, promised me a callback, ya right that will happen. I do the calling not them, so I have contacted US CONSUMER PRODUCTS SAFETY COMMISSION, AND GENERAL ATTORNEY. Im sick of all the promises. I want something done, I think this product should be recalled, and LG should be responsible enough to claim their problem. I will not throw away $2,859.78.

This is the worst washer I have ever used!!! It takes me 3 - 5 hours to do a load of clothes! VERY RARELY will it wash without me having to reset the load up to 5 or 6 times per cycle! With my laundry room in the basement I am constantly up and down the steps resetting the wash. I have NEVER been able to complete my wash in one day since buying this poor excuse for a washer 1 1/2 years ago!!!! Its not even worth 1 star but it wouldnt let me submit without at least 1.

Induction is the answer, instant heat like gas without the need to vent, glass top is easy cleaning because the cook top does not get hot. Only issue is cooking vessels must be magnetic, not a problem for us. The convection oven is accurate with even heat. Well named as a Pro-Bake...

I bought a front loading LG washer. It was one of the more pricey washers. Ive had it for 3 years and now it sounds like a 747 airplane is landing in the laundry room - LOUD grinding in spin cycle. The cost to replace this out of warranty is astronomical as it is a tub and bearing replacement. I posted this to the LG website for reviews and they sent me back an email saying the review did not meet their standards. I guess that is because it was a poor rating?? I will not do business with this company again. My previous washer lasted 10 years and this one only three - think I will skip LG in the future. It would be interesting to know how much LG earns on their repair side of the business.

I have the same problem as Michele in Florida. Ice maker stopped and now the whole thing is not cooling. Finding someone who will work on LG is a pain. I have two other friends with LG refrigerator one has already had to replace the ice maker at a cost of $400 and the other one constantly has trouble with their ice maker. This refrigerator listed for $3500. It was the largest ever at the time. I so wish I had never purchased this refrigerator.

I have an LG front loader. 6 yrs. old. Never had a problem. The quality is excellent. A few minor things I would change, like the short bursts of water when filling. Cleaning is very good and they spin so dry that it cuts down on drying time in the dryer.

We bought an LG refrigerator 3 years ago. It stopped cooling. The repairman said that LG would provide a compressor but would not pay for labor, which could be from $600-$1100. He suggested that we cut our losses and purchase a different brand. Neither LG nor Lowes, where we purchased the refrigerator, were concerned that we lost a refrigerator full of food and had paid a lot of money for a product that was now worthless. Lowes corporation is aware of the problems with LG but continue to sell them. When I expressed my frustration, a Lowes employee said we should have bought their warranty.

I called for service when I realized my freezer/refrigerator was failing and instead of having service immediately available which could have saved my perishables, it took over a week to get repairs. The repairs consisted of an inspection, ordering of parts and finally the actual repair. Meanwhile, hundreds of dollars worth of food all had to be thrown away. The loss of food compensation based on the size of my refrigerator (24.5 cu ft) was $150. Ridiculous. One health supplement alone was $40, not to mention the custom (and very expensive) food I was storing for my dog who is slowly dying from kidney disease. This was my second LG refrigerator and it will, unfortunately be my last. The bottom line is, forget the ratings on the bells and whistles for a new refrigerator—check out how long a refrigerator actually lasted and *then* make an informed decision.

I had purchased the above fridge and after 17 days its compressor was burnt. I insisted for its replacement but after full assurance by the companies repairing manager that any future complaint will be attended with immediate replacement, I gave my consent. To my utter disappointment, only after 3 days of its compressor being replaced, the same again, stopped working. Immediately I requested the repairing manager to provide a staff for its original repacking after which the same was delivered to authorized service center, viz. M/s S.R.Service Plot no 2.Raghunath **, Mahmoorganj, Varanasi, Uttar-Pradesh (INDIA) for replacement, but still after nearly two years, I have not received the replacement nor have my requests made by personal visit to your office been attended. Now, online complaints are also being directed to Branch Manager, Varanasi. On contacting her on mobile she had assured to revert yesterday but on several calls today, it was revealed that still they are checking their records. As a customer, I now request you to refund my money with interest and also compensate for the mental agony faced by me till date. Please, HELP ME GOD.

My washer is not 5 years old, the rubber drain hose (from tub to the pump) is ripped and we cannot fix it, we have tried to order from several places, they are saying this part has been discontinue. I thought when I bought this it would last longer than 5 years. We will have to buy another washer, but I will never have any products by LG. I hope that anyone else is buying your products better think twice.

Buyer beware. We moved into our new house and discovered the existing french door LG was not cooling. (I see other reviews here mentioning the same cooling issue) It is three years old and no longer cooling. Trying to get this under-warranty refrigerator serviced has been a nightmare. Only registered techs can repair it if you can find someone in your area. It has been two months, three service people and two plus hours on the phone with LG and I have yet to have a service person even begin to work on it. If the next service person who comes (tech number 4 in 3 weeks) tells me that it really isnt this its really that and of course they dont have the part or the order was not written correctly or they just dont show up because they resigned and didnt tell anyone, I will pull my hair out. I advise anyone who is considering this refrigerator to find something else and save yourself the frustration (They should have minus stars on here).

June 2011, we decided to replace our kitchen appliances. Not because our 27 year old Kitchen Aids did not work, but that they looked very outdated. After very much research, we decided on the LG 4 door LMX 28994 refrigerator with the Converta drawer, the LDF 7932 Dishwasher, and the LMS 2073 Microwave Oven. We choose to purchase a GE Monogram dual fuel range rather than an LG at that same time. Our decisions were carefully researched, and the choices made not only based on those particular appliances features, but also upon the then available reviews. 10 months later, we woke to find the food in our fridge warm and spoiled, and our dishwasher no longer working. April 2012, LG replaced our refrigerator, and when I asked if a new warranty would take effect, was advised by LG that they would only extend our existing fridge warranty by 3 months. I asked why? It was a brand new refrigerator... should it not have a one year warranty? Our dishwasher motor was replaced by LG that same month. 3 months later, our microwave started to malfunction, just after it was out of warranty. We did not purchase an extended warranty for the Microwave, but did purchase extended warranties for the refrigerator and dishwasher. Currently we once again have a refrigerator that requires servicing. Its making so much noise that it wakes us in the middle of the night, and our cheeses are going soft, and milk is warm. The service tech cant seem to decide if its the fan or the compressor. Our hope is that this issue is resolved before our extended warranty is up in June 2016, which by the way, is the only right thing we did when we chose to purchase LG appliances. We should have gone with all GE Monogram, since we have not had any trouble at all with our GE range. Our dishwasher has the worst designed racks weve ever seen, and we are now having to pre-rinse our dishes before placing them in the dishwasher. Ahhh modern technology, got to love it. I wonder if Mr. Seong-Jin Jo, President and CEO for LG Appliance Company is aware of, or even cares about the multitude of dissatisfied customers LG appliance has. They may be trying too hard with their Innovation, sending their products out in the market before they have proven their reliability. After spending almost $4,000.00 to purchase our fridge, $1,500 on our dishwasher, and almost $500.00 on our microwave, one would hope that they would last more than a year or two. Never again would we buy LG anything.

Bought this $2600 fridge (LG LMXS30776S) in 2015. A week ago, noticed frozen fruit was soft enough to crunch. Took temperature of fridge and freezer compartments. Fridge: 49 deg F, Freezer 33 deg F. Compressor running non-stop. Pulled covers on evaps, partial frosting. No error codes. Got a replacement fridge off Craigslist that weekend. Plugged LG fridge back in, compressor comes on, but there is no cooling now. Indicates leak in sealed system. No error codes anywhere. Called local appliance shop -- $700 and it could take a month. Complained to LG on Facebook, they responded that they have a tech that could fix it total/flat rate of $375. Unbelievable. Pretty sure what happens with the compressor failure is that the refrigerant leaks out and the compressor keeps running harder and longer until it burns out. Cant believe that there arent any sensors to at least shut it off before burning out. Wont ever buy anything LG again.

I purchased an LG top loader model WT5070CW on August 31st, 2012. From day one, it did not work correctly. Water would not fill properly and kept getting an IE code. I spoke with LG customer service, and they gave me a local repair center. They came out and said it was either the control board or a bad valve. He said he would order both parts and just replace both parts. I was notified today that the valve is on back order until Nov 29th! Unacceptable! This washer is only 2 months old, and now they are telling me I cannot get my part for another month? I told them I want a replacement or the part in the next day. They said sorry. I will never ever, ever buy an LG product again! My clothes do not get clean and the washer was defective since day one! I have filed a complaint with the BBB and want to get the word out to people to never buy an LG product. They do not stand behind their product!

We purchased a brand new LG washer and dryer in May 2013. Last week the washer stopped working and gave us an OE error. After the repairman came yesterday (Tuesday), we have to wait ANOTHER week for pump that was broken. I have been to the laundromat this morning to the tune of $20 to wash and dry clothes, not to mention the time wasted sitting there. These are precisely the reasons why we wanted a reliable washer and dryer. I am buying new kitchen appliances (microwave, stove, dishwasher, and refrigerator) this summer. I WILL NOT buy LG appliance again. The reliability is terrible!!!

LG top load washer model WT1101CW purchased from Home Depot March 2014. Washer frequently does not get even barely dirty clothes clean; sometimes it appears that parts of clothes never even got wet during the wash! Extremely disappointed in this washer.

Only lasted 16 month. Bought at Best Buy in 4/2018, freezer and ice maker broke down in 8/2019 and now refrigerator portion not cooling right. Will never purchase LG again. Warranty through Best Buy is Geek Squad which is a total disaster. Still without a refrigerator after 1 month.

I have been without a refrigerator for 2 months. We live in the KC metro area and there are only 3 repair companies certified by LG. It took them weeks to come out as they were booked and then we had to order 2 parts of which both have been back ordered. Maybe I am spoiled but 2 months without a refrigerator is a long time. I called customer care and indicated I think they have a supply vs demand issue. Obviously they have a bad product if you cannot keep the parts in stock to repair. I also have a dishwasher, washer and dryer by LG. The dishwasher is awful and so far the washer/dryer have been fine. I need to find a new brand before we update our kitchen! Based upon repair time alone they are not worth it!

I wish I could rate this refrigerator LG French Door Bottom Freezer LFXS289685 with negative stars. We had this fridge for 2 years. It made vibrating noise and failed June 29, 2018. We have had 7 repair visits including 3 that included parts. They replaced the compressor, motherboard and evaporator 3X, they replaced the freezer sensor 2X, and the dryer 1X. Now 8/30, yes over 2 months later they (Sears Master Protection Warranty) are finally admitting defeat and opening a case for a replacement. Avoid this and the Sears Elite French door bottom freezer as they are also LG.

Purchased an LG front load washer and dryer. Great looking and performance of units. A few issues of water leaking while being installed by crew. Had some noise issues because of stacked configuration. Worked issues out. Still going. Seem to really clean clothes with less water being needed. Very reliable so far. Seems to be a good investment.

Sad we bought LG. Burner on stove went out right after warranty ran out. Fridge defrost, started screaming. Dishwasher leaks steam out of side during dry cycle.

On October 21st, our LG Model LMXS30776S/00 Refrigerator that was less than 2 years old stopped working. When I called LG Consumer Relations at 800-243-000 they took down our information. They then discussed their LG Premium Care Service Plan with us and provided us two options to get our fridge fixed. Option # 1, $450, Option # 2 $350. Option # 1 covers you for 1 year and the Option # 2 is for 3 months. We go with Option # 2. It is supposed to cover the labor and because the compressor broke that is covered by warranty by LG for 10 years from date of purchase. They set us up with one service repair company in our city, then call us a few days later to say they assigned it to another service repair company in our city. Turns out the second one is the only authorized LG repair in our city. They schedule an appointment, the earliest date, November 14th.On 11/14 the owner comes out and says the compressor is broke and the seal system has been contaminated and he will need 6 parts to fix this. On 11/15 the repair place calls me and says the LG warranty department will not authorize the fridge to be fixed. They are going to get another repair place to come fix it. On 11/16 after not hearing from the warranty division of LG (which is outsourced), I call them. It took 34 minutes before someone answered. They explain to me and say the repair company told us they cannot fix the fridge. I say that is a total lie. The guy then paused. I said I have spoken with them multiple times and they told me you would not authorize them to repair it because you now do not want to pay the labor cost. So LG sells us on the warranty program, but then when they find out the labor cost almost 3 weeks later, they refuse to pay it and tell us we will reimburse the $350 to you.So not only did our less than 2 year old fridge break, they do not honor their warranty programs that they sell to the consumer. I was transferred back to LG Customer Care and waited on hold 45 minutes. I never spoke to anyone again. I tried calling on 11/17 and they say wait times are too long, call back. I then proceed to do a live chat. They push me back to their 800. Long story short, DO NOT buy LG. However, you have to be careful, because LG makes refrigerators for Kenmore and others that are sold in Home Depot, Lowes, and Sears to name a few.LG does not stand behind their products. One local repair place in my city said they dropped LG because LG did not honor the warranties. They said do not buy LG and Samsung Appliances. So our options are to buy a new fridge, or pay someone over $800 to repair our less than 2 year old LG refrigerator. So, we paid $2900 for the LG fridge and now it will cost an additional $800 to get it fixed or we have to spend in the $1,000s to get a new one. I have never in 40 + years experienced such bad customer service with a product. I will never buy anything that LG makes or has made for another company. They do not stand behind their products. Their customer care representatives are terrible. Thanks LG. You lost a customer and hope many more after they read this for life.

Within the first year of owning a new LG gas range, the 5 burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace. 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together.

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

I bought an LG refrigerator model GR-B429 BLJA two years ago. Last month the refrigerator display board showing a error message CO.How can I solve the problem. Now we stop using the refrigerator.

It is very easy to use. It cleans well and has lots of options that save time and water and guessing which setting to use. I Have owned and used front loaders before and this fits the bill. The only drawback, if you could call it that, is you must leave the door ajar when done to prevent a mildew smell. But that is really just normal for a front loader and this one is better than most.

The stove and oven work fine. The major problem is the “Easy Clean” function is totally worthless. After only 4 months of use the oven has baked on stains that will not come off no matter how many times we us the Easy Clean. Some models have the old fashion cleaning function using high heat. The one we bought does not have that function. We are afraid to use aftermarket oven cleaners because we were told it would damage the blue enamel. Would not suggest this model to anyone. The model number is LRE 3061.

When my ancient Whirlpool washer finally died in the fall of 2012, we decided it was time for an upgrade. My partner found a good deal via a big-box retailer for an LG washer and dryer... good stuff, right? From day one, the dryer has been nothing but an albatross around our necks. Almost immediately it begin to fail after only a few uses. The rather abrupt LG technicians kept stating that our venting system was to blame. We cleaned it carefully and still had problems. Finally, an independent technician suggested we route the vent directly to the outside, which we did. Never mind the built-in vent system worked adequately with our old dryer... Well play the game. Finally, the dryer seemed to work well.Recently, my daughter was preparing to dry her clothes and noted that one of the electrical breakers had flipped due to the dryer activation. We re-flipped the breaker and the dryer was activated but did not dry. Nothing like a little midnight unloading of wet clothes and rigging a temporary clothesline, eh? Of course, we contacted LG and received the standard line Did you check your vent? We did receive a technician referral but of course no service call until Monday, so we experienced a pioneer lifestyle with our clothing needs for the weekend. No real problem, just a hassle.The friendly technician spent approximately five minutes finding the problem, a burned wiring harness. Yep, parts to be ordered and over $300.00 in repairs. The technician remarked that it is wise to stay away from LG, Samsung, and Kenmore appliances as they contain substandard parts. He didnt have to tell me twice. Ill fix this thing, of course. And then Ill go shopping for a good AMERICAN brand like I should have done in the first place. Moral of the story, STAY AWAY FROM LG!

The steam dishwasher went dead during warranty. The corporate repair technician came out. He did something, said he could not replicate the problem, and the washer started up! Two months after the warranty expired, all 3 circuit boards went out. The corporate technician was no longer allowed to come out, and we were forced to use a new company that only services LG on Fridays. Weve been doing dishes by hand for 6 weeks, and still, dont have the parts. It will be two more weeks at the minimum before repair is complete due to LG policy, parts distro, and customer service. Dont waste your money! Where are the class action suits against this company?

I purchased my refrigerator in 2017. Sometime between July 13 - 24th 2021 (I was on vacation) my refrigerators compressor failed. The refrigerator is still under factory warranty and, I have additional extended warranty. I have spent the last month since July 24th trying to get a replacement/reimbursement for my refrigerator because the service technician they sent out deemed my refrigerator a BioHazard due to the food decomp in the freezer that was kept at room temperature for the compressor fail date until we returned on the 24th.Claims has tried to force a settlement for me to take. That is more of an insult than an offer. Less than half of what was paid for it. This refrigerator was part of a class action lawsuit for the exact reason mine failed and they will not adhere to their own settlement. My opinion is to not purchase an LG. I wish I had purchased a different suite of appliances. Hindsight is always 20/20. Pray you dont have to call. I have to stay on wait to get through for 1 - 2 hours.

LG freezers are UNSAFE and do not work. I know others are having the same issue that we are; the freezer and refrigerator randomly stop working and the food has to be thrown out. And then you’re stuck in a customer service loop that never goes anywhere. LG is obviously aware of the issue and refuses to do anything for their customers. Does anyone know how to get a class action lawsuit going?

Soon after we bought this model on 7/28/09, we had to replace the circuit board as a result of what the repairman said was a design flaw, whereby using the self-cleaning mode will burn the circuit boards out if you use them more than once a year. Now, our oven will not heat. The oven indicator says both elements are on, but they are only warm to the touch. I cant get a repair manual or an answer from LG as to how to fix it or if there is a recall on the product itself. Are we stuck with this bogus product?

My Kenmore refrigerator was made by LG. Have only had for four years, today would not cool. When I called Sears they told me they could come to look at it in 13 days... No one else will even look at it as they say they cannot get parts.

I bought a LG refrigerator. After 2 years the display window started to go black. I call LG and the store I bought it from (Pacific Sales). The LG representative was no help. She gave 2 numbers to call for repairs. One said he was not accepting new business and the other said I was out of his service area. Pacific Sale said I did not buy the extended warranty, they could not help me. This is obviously a manufacture defect. I have never used any kind of cleaner of liquid on this refrigerator. I would recommend not buy LG Refrigerator.

Ive been married to my wife for 43 years and suddenly after buying the LG washing machine our clothes come out of the wash dirty. This has never happened before. LG is absolutely no help with the problem. Do not buy one of their washers, they are worthless. I have to rinse some of my clothes out by hand when they come out of the machine. Do not buy their products, expensive worthless pieces of equipment.

I purchased an LG refrigerator (Model LFX31925ST) on Nov. 25, 2011. On Feb. 10, 2012 (less than 3 months later), the refrigerator stopped working. I called LG for repair and they sent a repairman 5 days later who told me it was broke (no **) and he would have to order parts. They were ordered 5 days later. 2 days later, I called the repair service, Expert Appliance Repair and they said one of the parts was backordered with no ETA. They suggested I call LG again to see if I could get an ETA or a replacement. I did this, and after a lot of stonewalling, I was told I was out of luck that I would have to wait on parts and that there was no ETA. I now have a refrigerator that broke down after a couple of months and have currently gone 12 days with no refrigerator. Never mind the cost of lost food/frustration. LG is the worst company I have ever dealt with.

It is a normal refreshing with the freezer on the top and the cold ones on the bottom. It has lot of storage in the door. Keep the temp well. It is opens on the top and on the bottom. I would love to have more room. Things dont fit in there correctly and lots of smack not being used. I would like to have a way to take out all the shelves so that cleaning is easier. But I know they last a long time and they do not break a lot. I looked at Whirlpool for the same resonance I would like to look at Wolf because I would like to be a huge set up.

I bought Brand New LG Refrigerator last year MAY 2018, and now its compressor goes bad on May 26th, 2019 - In one year. I have called LG numerous time. Their Tech show up with new Compressor. Goes bad again after 3 days. Tech came back again, replace compressor after a week but not cooling. Now the Tech visit 5th time as of today 07/08/2019 - NOT ABLE TO FIX THE ISSUES, 41 days pass by...So, here are my comments: Buy LG, if you dont want to be with your wife. Buy LG, if you dont want to feed your kids healthy food - almost a month I am feeding them Junk. Buy LG, If you want to listen their customer service BS and oh sorry sorry again and again. Buy LG, if you need to take off from your work just to stay with LG tech. Buy LG, if you want your whole house smell like Freon GAS while tech is on working. Buy LG, if you want to see black sticky stuff all around your house due to Tech soldering the new compressors and freezer lines. Buy LG, if you like to listen LG customer support every time saying, Sir this is our last time to trying to Fix and then will replace your unit with New one. BS Please Please. LG is a pain and worst company for home appliances. Life Sucksss.. :( They should NOT allowed to sell their products in U.S. consumers.

Have had the fridge over 2 years and the fridge stopped cooling, woke up to a puddle on the floor from the indoor ice maker melting... They only cover 1 year of parts and labor and 10 years on compressor itself, what a surprise... Its like they know it would break after a year... Good thing I have an extended warranty with Home Depot which covers parts and labor an extra 3 years. If it breaks again in 2 years Im just going to trash it... This product was made to fail, dont buy.

I bought my kitchen appliances less than 3 years ago, all LG brand, brand new from Home Depot. My dishwasher has given us some issues over the last year and come to find out the electronics are not covered under the 10 year warranty that is plastered on front of the appliance. No big deal, my husband was able to fix it. However, our refrigerator is a different story. It stopped cooling. We called LG. We waited a week for a repairman who was not qualified to fix refrigerators. He stated, I dont fix refrigerators. I work on washers and dryers. But with the help of the tech support he was able to determine it was the compressor. I was instructed to call LG with a case number and they would send out a qualified person to fix the problem. This was on a Friday. I called back late Monday afternoon to check on the progress and told they still havent found anyone to fix the issue. I was denied the privilege to speak with upper management and sent into the queue so long that it kicked me out. I called back 2 more times with the same result. I called back a 4th time and spoke with a different rep. He continues to tell me more of the same stuff. Not one rep was able to give me a time frame that I would have to wait for a service repair man because the truth is they dont have one in my area. He was unable to give me a number to upper management or connect me with someone higher up. He said when they send customers into the queue to be sent to the next level they keep being kicked back to them. So in other words LG does not back their products nor care about their customersThey believe it is acceptable for a product to last less than 3 years and a customer to be without a refrigerator for 2 weeks with no recourse. May I add this is during the quarantine, so I had more food in the fridge than normal and yes I lost a lot of food. But no worries for LG. They are not worried about the customer. Do NOT buy LG products. I have NEVER been so upset or dissatisfied with a product before. I am 44 years old and this is the first BAD product review I have written on any product.

I have a LG LSXS26326 side by side, not even 3 years old, purchased 3/2015 from Lowes for $1600, 3 weeks ago is not cooling on either side. I called LG direct many times, always getting the runaround. I was given 2 numbers of repair services in my area. I called these numbers 2 days in a row and left messages, with no response. Every service repair company I called in my area said they are not authorized to work on LG sealed system or compressor, since they are under warranty. HomeAdvisor sent a service repair out from SC, Im in NC, 30 minutes and $75 dollars later, I was told it would cost a minimum of $500.00 in labor to fix the problem and maybe parts, since LG customer service is so hard to deal with, like I didnt already know. Repair would need to replace compressor and sealed system and blowing out lines with very expensive gas. I was told parts are still under warranty by LG Direct, but could take 7-10 days to ship out, who knows how long it would take to get them??? Ive lost hundreds in food. My repairman basically told me to go bUy a new refrigerator, he said 85% of the refrigerators they work on are LG, and recommended Whirlpool, Kitchen Aid and/or Maytag as replacements. Very upset that they do not stand behind their products and their customer service has A LOT to desire. Do not buy LG unless you have money to throw away. Im a single mom and this has cut way into our budget. $1600.00 down the drain!!! We had hopes to go on vacation this year, but thanks to LG that wont be happening, having to buy another fridge in such a short period of time, has taken that out of the budget.

TrueBalance Washing Machine - Top Loader WT1501CW - We recently got this washer (purchased new) & within a week I knew we made a big mistake. At first I thought we just needed to adjust to this type of machine (weve used a front loader with no problems for years). We bought a extra large capacity but cant put but a small load in because it doesnt move the clothes. Ive washed on bulky load hoping it would wash better but it didnt help. Clothes on top stay in top & our clothes doesnt get clean.I sweat a lot & its bad when you put clothes on that smell like they already been worn for three days. My daughter works in a factory & her pants always look dirty with grease. I wash my clothes I wash small loads, with color bleach, Biz stain & odor eliminator, Downy with odor defence, & Wisk deep clean detergent & Downy fabric softener on stain care option & prewash. It never puts enough water to cover the clothes even when we use the extra water feature. Worst purchase we have ever made. I cant say this enough...dont waste your money.

I called customer service for my LG True Balance Direct Drive Washer which I purchased in 2012, so its 5 years old. It has been going off balance and slow to fill with the dribble of water coming from the internal outlet in the washer. It would take all day to do one small load of wash because of this. The phone service is outsourced to India. When I finally got someone who could understand the problem, they said it would cost $350 for one of their service people to come out. COME ON! When I said that was ridiculous, they said they knew it was a bit pricey. REALLY?The smart diagnosis app would not download. When I went on YouTube to see if I could figure things out, I saw the little blue rinse cap emit water on the cycle, WHAT A SURPRISE, mine never did work, I didnt even know it was supposed to shoot water into the washer. I called an independent appliance repairman who came out for $49, which would go toward parts and labor if I needed it. He took one look at my 5-year-old LG WASHER and said, These are nothing but problems, I have left homes with people crying over the problems with these washers. Dump it and get a G.E.washer. LG used to be GoldStar which was the worst brand out there, they just remarketed themselves. I wanted to cry. I spent A LOT of money on this set and for a repairman to not even open the back panel- speaks volumes. He opened the lid, spun the barrel, and looked at me and said, You have more than one problem here, its going to cost at least $400 to repair, are you sure you want to do that with a machine 5 years old? I did extensive research on these products before I purchased with Consumer Guide and Reviews. I thought I did a good job with choosing wisely. Repair guy said: They all work good when they are new.

LG Microwave Mod# LMC0975ST/01. This microwave came with a very user friendly owners manual, that I like. Unlike my other microwaves this one has a hexagon rotating ring with six wheels for the glass tray to sit on. Plus the glass tray has glass bump outs on the bottom that fit into a bump out shaft on the microwave bottom. No more dislocated dishes falling or sliding off. This microwave has performed better than I expected and I have enjoyed using it from day one. It has all the usual programs like, Smart diagnosis, Auto cook, Auto reheat, Popcorn, Defrost, Power level, Cook time, Stop/clear, Start/enter, interrupted cooking.There is a beautiful sleek smoke glass full front panel that will match any decor. I found the tip section on what to use, or not to use, when it comes to microwave-safe cookware very useful. There is also a Child Lock safety feature, and the sound signals are very audible on this microwave. There is a clock, Kitchen timer and a easy to use, slide touch timer. Dont forget to read the maintenance section. I found it very helpful. Limited warranty for Canada or the USA, is provided at the back and there is also a 1-800 number plus their website.

Bought this in 2014. Had never washed worth a darn. I paid over $900 on this piece of junk. The fact that I have to start out on the bulky setting till it fills up, then turn it off, restarting it on power cleanse to get the clothes to move around makes it not so energy efficient! If not used in this manner, the lack of water causes the clothing to rub against each other causing pilling of the material. Doesnt clean properly either. You have to pre treat, and wash 4 times to get any kind of stain out. Im buying a new machine this year and it wont be an LG. What a waste of hard earned money! Im so frustrated!

We purchased our LG side by side refrigerator in September 2007. We have experienced problems with the ice maker which finally had to be replaced. Problems with the compressor and the controls on the front panel will freeze up and the only way to reset them is to pull the refrigerator out and unplug it. Sometimes this works sometimes it doesnt. It has always been loud but now it is unbearably loud. Visitors ask us What is making so much noise in your house? and we make sure they know it is our lousy LG refrigerator. Bottom line - DONT WASTE YOUR MONEY ON LG.

Almost every load we do whether its a big load or small, light stuff or bulky, the UE error light comes on. Sometimes it is on while the machine is still filling or rinsing. Sometimes it is on and the machine has come to a stop. You can never predict when a load or which load this is going to happen to. The bottom line is it can take a whole day to finish a couple of loads. Today we did two load. Total time from start to finish was a little over five hours!! Supposedly, you can pause the cycle and redistribute the load manually and that will cure the problem. Yeah, it will for about 5 minutes until the UE comes on again! Knowing what we know now and having suffered with this for two years, we would NEVER buy another LG HE washing machine. If the damn thing wasnt so expensive, we would have gotten rid of it a long time ago. Its so bad now though that we are probably going to do just that - get rid of the thing.

I loved the washer when I first got it. Now, I had the washer for 2 months and it does not spin clothes dry enough. It has now been leaking for a week from the bottom. I cannot find where the slow dripping is. I am cleaning up about a quart of water every two days. Thank God, I have a concrete floor. I think it should be no stars. With its high price, it is a piece of crap.

This is the worst dishwasher I have ever owned in the past 3 years. I have had to remove it and unclog the drain hose. I have called LG numerous times with no resolution. When I can afford a new one it will be replaced.

We bought the above LG washer new at Best Buy on 3/16/14 along with an extended warranty. It wasnt delivered until 3/29/14. We ran it for ~2 weeks when on 4/13/14 it began spraying water all over our floor from the bottom right of the machine. I immediately called Best Buy about a return. Their policy is only 15 days. They count that 15 days from the date of purchase, not delivery. (Let that be a warning). So we only had the washer in our house and running for a few days before the return period ended. They would not honor a return and told us we had to go through LG. From there it got much, much worse. Have some patience to read the rest of this and you will get the true feel for LGs Customer Service. Pray you never have a problem.You can see in the attached transcripts that the repairman that came out basically saw a non-fixable problem and tried to the LG to condemn the unit. LG wouldnt do it as they saw it as repairable. Our repairman said all other companies he deals with would take the repairmans recommendation and replace the unit. He warned us that LG is different and that they would fight tooth and nail to not have to exchange the unit. Afterwards, I contacted LG customer service on the phone and was placed on infinite hold two times. I finally resorted to the chat room option. Read the transcript to get their idea of customer service. We had been without a washer for 2 weeks at that point and LG did absolutely nothing to help. No replacement, no loaner, no stipend towards a Laundromat, coupon, or even an apology. What we got was we have 30 days to fix it per our warranty and it sounds inconvenient for you. There was zero attempt at trying to appease us as customers. The 2nd round of parts came in, and sure enough as our repairman said, they didnt solve the problem. It was now 4/29 and we are livid to still be without a working washer after spending over $800. He provided them copies of our receipts and LG stated they would start processing an RA (return authorization review). We were told we would hear from LG in a day or so. A few days went by, I tried calling LG again. No response. Emailed. No response. Finally, managed to get hold of a Customer service manager. They told me they had 3 days to process an RA. I told her it had now been over a week. She didnt know what to say. She also stated they didnt have copies of our receipts. They did, but I resent them again. Now go to the next email string.Today, my wife called again. LG said they didnt process anything because they didnt have the receipts. I had to provide them a THIRD TIME. We were then told it will take 3 working days or more to process the return through Best Buy and about another week to 10 working days before they will arrange for a replacement unit. That does not count time for delivery. They still dont care and wont help in any way. So we are looking at being without a washer for about 1-1/2 months or more. We are still scrambling to get laundry done. I will be looking to get the photos taken by our repairman showing the gap in the machine and post them once received.Consequences? My wife has been traveling 20 miles each way to her mothers house ~2-3 times per week to do laundry. A few times she has gone to a local neighbors house. I have had to leave work early and take personal time to travel 30 miles (45 minutes) on 3 occasions so far to deal with the service calls. Hours spent on the phone and the Internet trying to reach resolution. Inconvenience. Frustration. Strained relationships with relatives. A mess on our floor that I had to clean up. About 1-1/2 months without a washer after spending $800 on what was sold to me as a supposed functional unit.

I believe I should have read all the comments people made on LG products before making my purchases. Sadly, I now have to be among the complainers, in Aug 2016 Ive purchased all LG appliances. I am already experiencing issues with the refrigerator and service. Refrigerator is constantly running, I swear it may stop for 5 min and run for hrs. I am tired keeping track. Ive called and emailed LG, their response was perhaps the doors and leveling need adjustment.In short, I contacted the store that I made my purchase from, & was told to call the warranty dpt. & when I did, the earliest that the technician can come out to check it out is mid-Sept. OMG what have I got myself into. Nobody needs to go through all this. Come on manufacturers start getting serious and listen to what people are saying. We are not just making noise, these are legitimate concerns and complaints. As consumers, we are paying high prices for appliances we should get good years of use without complaints.

I purchased this LG LSXS26386 refrigerator new from Home Depot in June 2016. Shortly after it was delivered, the refrigerator door had to be replaced because the door in door wouldnt stay closed. Now in October 2017, I am having another issue with this refrigerator. It has begun to make a buzzing sound each time the motor is running. After calling LG, they said, through smart technology of my refrigerator, that the error code SBS-ERDS (defrosting system) will require a repair. They offered me a charge of $425 (1 year) or $338 (1 time) repair. I cant believe this! After only 17 months of usage, this piece of garbage refrigerator is already costing me more money. Do not waste your money on this refrigerator or any other product LG is trying to sell!

I was told the linear compressor was a good reason to make this purchase. It was not and is a good reason not to buy LG refrigerators. They indicate a 10 year warranty on the compressor but fail to disclose you have to pay for the labor. I am now living out of an ice chest for the second time in 10 months. My advice to LG you know you sold a defective product, do the honorable and right thing and repair or replace at no charge. My fridge is 7 years old inoperable for the second time in 8 months so I am borrowing space in neighbor’s 25 year old Whirlpool. If LG wants my future business they need to clean up their past mistakes.

I got my LG washer in 08/09. Its now 3 to 4 years old. I had paid good money for this thing. It started banging and we thought it was the bearings. We tested it to check if it was the bearings that seemed to be the problem. We ordered the parts costing to some $80. My husband and son, who do small engine repair work, took everything apart to install them. Well, once the bucket was removed we found out that the T-bracket that is attached to the drum was also completely rotted. Seriously, they gave warranty for the bucket but not for the bracket. So even though it says, Stainless steel bucket and warranted, the bracket is not. Avoid LG at all costs! Waste of my money!

On 9-27-13 bought microwave oven model lcrt201st. Have 7 months it would trip surge strip shut off completely. I warm my coffee for 70 seconds but it would shut off after 30 seconds. I like my coffee hot. It kept doing this so I called LG support. Was told malfunction in keypad and to take it back where I bought it. I DID this on 4-23-15, model # same. All ok till today 7-17-15 it DID it again. I again called LG support and was told I would have to take it to one of their service centers all pa, North Jersey, Delaware. I shouldnt have to drive around the world to get a problem solved. I am not getting another LG product. I was told I can take to Best Buy and they will give me a new one. Ok but then in 3 to 7 months IM going to go thru this again. No way.

First, one shelf, then another. The plastic cracks and then disintegrates. If I could rate this with a negative star, I would. Ive owned several refrigerators and in fact, we have an old fridge in the basement which is over 10 years old and it works well. It just didnt fit in the place upstairs. Nothing is broken on that older fridge. But THIS LG fridge, is in terrible shape. I just took out some shelves to clean and my middle shelf with the glass panel and meat keeper, disintegrated in my hand. Its in pieces. Im not rough on my fridges and I have never had this happen before. AVOID LG products will be my appliance mantra going forward.

Compressor and board both went out after 20 months, has the linear compressor, looks like a beautiful fridge but what a pile of garbage spent 3000. On it, weve had the ice maker replaced 3 times, luckily I bought the extended warranty or Id be out a lot of money. I wont be buying LG in the future ever again. Oh and customer service at Lowes was a joke. Told them Id never buy anything from them in the future, took over three weeks of runaround to get fixed, didnt care we dont have a fridge. Were a family of five. I dont recommend buying anything LG.

I purchased an LG Microwave P/No 3850W2A233P. The handle seems to be made of stainless steel - what a stupid thing to do since 90% of Microwaves are located above ovens. The heat from the stove and the pots and pans heat the handle and no warning label or anything lets consumer knows to be careful. That never happened with my Samsung Microwave and we owned it for 13 years. WHAT A Waste of money. My son got burned so bad we had to take him to the doctor. Horrible product. DO NOT BUY.