I have put up with this, clean clothes that stink, for 2 or 3 years now! I am a fanatic about fresh smelling clothes, and clean clothes. When my older kids were in school, they received compliments about how clean and fresh their clothes smelled. Now I take the clothes out of the dryer and throw them in the re wash pile. Not only do they smell dirty, they smell musty! I am throwing money away on energy to rewash, which is senseless since the musty smell is still there! I use Tide laundry detergent, I use liquid Downy, and I use two scented Bounce sheets, sometimes with the Bounce bar in the dryer, as well, to no avail! The only time there is no smell is when I wash with bleach. Obviously I cant wash all my clothes in bleach. The drum doesnt smell. I dont leave them sitting in the washer, but they come out of the dryer, which is also Lg, a lovely matching set. The drum doesnt smell either. How can I explain this smell? My new Adidas jogging pants, for example, for some reason, the crotch has this musty smell, and now, guess what, my underwear now have the smell? How embarrassing is that?! I used to complain about my old, used top loader washer and dream of a front loader washer and a matching dryer. Now I just wish I had my old set back. My dream turned into a nightmare! Theres not much Im fussy about, but my laundry I am, and Im sorry, Im pissed!

We too made the mistake of purchasing an LG front loading washer and dryer from Best Buy. After just 15 months, the circuit board on the dryer went out. The technician that came out told us it was probably because of the vibrations from the washer which the dryer was stacked on top of. The salesperson at Home Depot, who sold us the stacking package, never indicated that this could create a problem. Lucky for us that when I called LG, they agreed to extend our warranty enough to cover the bad circuit board. They would not refund the $85 I spent having a technician come to my house to diagnose the original problem. I have read a lot of complaints about LG washers and dryers and I cannot believe that no consumer groups or the consumer protection agency of our government have not jumped all over this. A dryer used under normal conditions should work for years without any of the types of major problems that are being noted all over the internet. I, for one, will never buy an appliance from Best Buy nor another LG appliance.

For the first three years, I was quite happy with the LG washer and dryer. Not quite at the four year mark and the washer needs serious service (Luckily I bought the extended warranty because LG only offers a 1 year warranty - do they know something the consumer doesnt??). The repair man came out yesterday (had to take the day off as they only work until 4:00) and he found that the repair is quite serious and needs a number of new parts. He said it is a two-man job and they will come back in two weeks as the parts will take a while to be ordered!!! I requested a reimbursement for having to go to the laundromat, but Geek Squad discontinued that part of the extended warranty in 2014! LG doesnt offer it at all - again, do they know something the consumer doesnt. In any event, I will NEVER AGAIN BUY AN LG PRODUCT!!!

So we installed a new LG range last month during a kitchen remodel. Huge capacity oven, which I appreciate, but the chime indicating preheating target temperature is 100 degrees too early. It ultimately reaches target temp, but about 10 minutes later. The first casserole baked gave us mild food poisoning as we erroneously believed it had cooked according to the recipe. In fact, it was placed in the oven 100 degrees below temp, lost heat in the process of opening the door, then was never cooked long enough. Now I have an internal gauge hung in the middle of the oven space, which I have to illuminate with a flashlight shone through the door, to monitor temp. What a colossal waste of $1300.

LG French Door Refrigerator/Freezer- This is the absolute worst appliance Ive ever owned, and Ive owned a bunch. 1st year of ownership computer board failed. Over next 8 years 3 fans went bad - out of warranty of course. Plastic door edge strips both had to be replaced - 5-7 yrs as the doors wouldnt close completely. Ice-maker was a real piece of junk - always jammed up and never produced a decent quantity of ice. Finally compressor went completely at year 12. Average life of unit is rated at 13 years - almost made it! Also learned that few techs will work on LG or Samsung because these units are not designed to produce error codes for diagnosis of problems. Also keep in mind, LG was formerly Goldstar, a very poor quality South Korean electronics company that was rebranded to LG because of their terrible quality and reputation. Run away quickly - you have been warned.

Love everything about this fridge, except it is so deep I can’t reach back....I’m 5’6’’ and to back of inside is DEEP. Other than that I really like the adjustable shelves, ice maker completely concealed in door, ability to have crushed ice, that is really crushed, middle drawer being temperature adjustable, and the large freezer. Outside is smudge proof and easy to keep.

The specifications on my LG washer state it will pump up to 96 inches high. It does not, and leaves water in the bottom of the tub. It is a LG WM3575 CW, Serial #: 602PNGX2H359, purchased on May 6 2016. It was delivered, installed on May 9 2016. The washer has not drained properly since. I emailed LG on June 2, 2016 about my complaint. I received no response. I submitted an email again on June 7th. I still did not receive a response. After several phone calls, a technician was scheduled to come out on June 17th. He took photos and determined the product was not working as designed from day one and was installed properly. His recommendation was a pedestal or add a check valve to the drain pipe.I contacted LG everyday the following week. Each time I was told I would get a return call. After several calls, it was determined that the photos taken by the technician never made it to the office. I had to take my own photos, and email on June 30th. Now they are saying maybe the extra bend in the hose is the problem. The hose has to bend to go up and it has to bend to turn down into the drain. That is normal and is exactly what the pictures look like on the install diagrams.On August 4th I had another technician inspect the washer, and he gave the same diagnosis as the last technician. I have an open case with BBB # **. The case opened in July, and LG has until August 12th. I called customer executive services to give LG an opportunity to provide a resolution. The representative Robert, supervisor # ** assisted me. He provided the best customer service he could. He researched the information and spoke with technicians and supervisors in order to provide a resolution to the satisfy the customer. I suggested LG provide me a pedestal to determine if that would resolve the issue. LG stated they do not manufacture pedestals, so they cannot provide one. What a failure on your part LG. I will not buy LG again!

We purchased an LG Gas Range for our new house in 2017. It was fine for a while with the exception that the last knob on the highest burner would go on with the slight touch or just rubbing by it slowly. This we had to be very careful of. The oven never seemed to be able to be adjusted to the proper temperature and I always had to add time to cooking. Then it decided to throw me F9s. We did everything we could to fix this problem but it would run right for one time and then be back to a F9 after heating to 110. I have stopped using the oven and after reading all the reviews I know I have a dud. No sense in having people to come out and try to fix it with this virus going on. No sense in putting good money into bad. I will never buy an LG product again.

Had problem with cooler just after the one year warranty which (after many phone calls) was able to have service provided for free to fix. Thought we were out of the woods. Now after only 2 years, the liner on the fridge door is ripping so the door not properly closing thus freezing food (motor is overcompensating). Repair person will charge $279.00 to fix. No thanks. Not investing another penny into this poorly made fridge.

Worst appliance we have ever owned! Smart balance doesnt work. It fills up over and over to adjust the load. You have to fold up and arrange your clothes just so or the cycle keeps repeating. You have to rearrange the clothes during cycle no matter if its a larger load or small load. Now the entire centerpiece comes loose and clothes get trapped underneath it or it stops working mid cycle have to then take everything out, put the piece back and reload! Takes hours and hours to do two loads!

The LG washer leaks water. Ive only had the washer for 2 month, and in that time I have made 7 calls and taken off work 4 times to meet the LG repairmen. Yet, the washer continues to leak. Upon contacting an LG supervisor, her response was a weak sorry. I would strongly urge anyone considering the purchase of a washing machine to never buy a LG washer. The LG machine is unreliable and LG service was hollow.

We were limited by the space we had available to put the refrigerator in height as well as depth and width. Issue of getting in the doors of the house also. We had to take handles off refrigerator and freezer doors to get the unit in the house. Dont really like that we now have a water filter on the ice and water line that needs to be replaced ever 6 months. The excess ice needs to be taken off the door and dumped into the ice bin in the freezer. Freezer is on the bottom and when drawer is pulled out it limits movement into the kitchen area from family room. The housing for the water filter is not all that substantial could have been designed a little better. Still, we like the led lighting the ice and water dispensers and individual compartments for fruits and vegetables. The door display reminds you of how long the doors are open.

We bought an LG Refrigerator 4 years ago. The compressor recently failed. We were astonished to learn that it would take 3 weeks before it could be repaired. However, it got much worse. A few days before the scheduled repair, we were notified the repair would be delayed another week. Then on the day of the newly scheduled repair the repair technician called in sick. We were delayed another day. The next day the technician went to the wrong address. The repair was delayed another 2 weeks. At the next repair date a tech finally showed up at our house, only to inform us that LG shipped us a generic compressor and he had not been provided the tools to install this generic compressor. The next available appointment for a tech with the appropriate tools is 3 weeks away. The tech also informed us that he couldnt even guarantee that the compressor would fix the problem and we might be back in the same boat in a matter of weeks or months. I will never buy another LG product. After being without a refrigerator for over 2 months, we are likely to just go buy a new refrigerator at this point. What a horrible, frustrating and maddening experience.

I bought a LG LFX31925ST 2 1/2 years ago from Nebraska Furniture Mart. The compressor went out in only 2 1/2 years. You would think when you pay $2400 for a fridge it would last a little bit longer. Last fridge I had lasted 35 years but then again it was not a LG. Got extended warranty but takes over a week and half to get repairman here. I like getting ice for coolers on a daily basis, updating kitchen and laundry room. But rest assured they will not be LG, worst junk I ever bought.

Our LG range model LRE307578B/01 stopped heating in early December 2013. Called extended warranty company for repair service. Nite Owl Appliance Repairs, Inc. responded and evaluated our range on December 17 saying a relay and heating element were needed. On December 18 the appliance repair company said one of the parts had to be ordered because the LG warehouse did not have the part. Over 2 1/2 months have past and still no parts. Have contacted LG, the repair company and purchasing company (Home Depot) for help to be told parts are on order. Appliances break, I can handle that situation, but waiting for over 2 1/2 months for parts seems beyond reason. I truly believe our range is a lemon and should be replaced. Thank you.

I purchased a LG washer and dryer from Sears 09/2010. My washer has started rusting. I have contacted Sears, LG and Better Business. I can not get anyone to take care of this or stand behind the product as promised when it was purchased. This is a manufacturing problem not any fault of mine. I would advise anyone do not purchase a LG washer, and do not purchase any appliances from Sears. Read all the bad ratings of Sears and LG. Don t make the mistake I DID.

LG Front Loader Dryer heating element does not function correctly. It take 4 or 5 cycles which really runs up your electric bill. Weve had a professional service it and still works poorly. The LG Front Loader Washer didnt last more than a 4 years.

The LG customer service is by far the worst that I have come across and I have worked in sales for god sake! The refrigerator we have had has broken about 4 times in the last two months with the repair people only being able to come in two weeks after the incident and saying that they cant replace the compressor until they have someone else come in and review the situation a week later making the first house visit a complete waste of time and not even necessary in the first place. On top of this upon calling the company themselves you will put you on hold for up to four hours while you hear the staff laughing in the back because they didnt even mute your end of the line properly with them telling you that theres not point in transferring the call to speak to someone else because they know what they are going to tell you already and this is coming from the staff themselves. Their products do not work properly as advertised so while the fridge wont give you any indicator that says that the temperatures are not adequate enough to store the food or cool it properly causes many health concerns that the staff did not seem to care about one bit. Due to the inability for this company to have some sense of product quality control I got very severe food poisoning to which I have a doctors note for and was told that I was lucky that it didnt result in death if I had eaten enough but unfortunately we dont all get so lucky. A couple of days ago we had to put my cat down due to sicknesses she received from her food not being cooled to the proper temperature and suffered greatly to the point she threw up so much bile that her insides became so inflamed that it made her unable to walk or even put pressure on herself to which I again have a Veterinarians note for and the staff not thinking it is a big deal because apparently it was just a cat and not a human even though I could have suffered the same fate as her to which they probably would not have blinked an eye too. After being put on hold and trying to solve this for the fourth time I was told someone would come in today that was sent by the company (11/29/2019) to which no one has came and they are not responding to my calls further proving that you will get the runaround. After all thats happened I just wanted to have a good thanksgiving or would have even settled for a thanksgiving at all but the food has been spoiled for almost three weeks now with my family being unable to refrigerate anything and still having to wait for a second review from the company themselves on the 6th which makes you question why the first person came in to look at the fridge in the first place. I was frustrated before not being able to eat properly but after four hours on hold and the head of their technology department saying that someone would be here today I had thought the problem was closer to getting fixed but im guessing that the no show for the promise that someone would come in today and the fact that they are not responding is their way of telling me that they dont really care and just said anything they could to get me off the phone. These products are not only unreliable but also unsafe and if you have a family or little kids should take into account that you are putting their lives at risk by using their products as well as your own with you being lucky if they take any accountability or even respond to your calls to do so. All in all I am not mad but just incredibly disappointed as I sit here waiting on the same problem to be fixed and not being able to feel the fur of my cat/hear her little footsteps around the house anymore as I am constantly reminded of it by the death trap that sits in my kitchen. If this can happen to me I am sure that it can and probably has happened to someone else and since I see that there are responses from the company on this website, I would also like the same with the hopes that this problem will be resolved because everyday that I wait is resulting in further irritation and if not responded to am prepared to take more extreme measures considering the loss of life that has occurred and negligence of this company/their staff. Also on a further note, keeping your customers on hold and then not even muting them properly while you take the time to joke and laugh about the loss of their pet is very unprofessional and needless to say not the way to do business especially if you dont know how to properly mute them so that they at least cant hear you while you mock them because they deserve that much at least. I will be awaiting a response on this matter and will reply with the best way to contact me/whatever information is needed to resolve this issue that has gone on longer than it should have and am hoping that you take into consideration how this could and probably has been affecting the others that trusted you enough to use your products/expose their families and loved ones to them. Thank you.

My husband and I purchased an LG appliance package from Best Buy (about $5k) when we bought our new house in May 2018. It included a refrigerator, stove, microwave and dishwasher. In March 2020 while self-isolating during the Coronavirus pandemic our refrigerator compressor went out, resulting in the loss of around $250 worth of food. This is bad enough, but it happened with a food shortage going on because of the Coronavirus panic-buying that is happening everywhere. We had to wait 3 days before we could get a repairman out to us. Thankfully he had a compressor; it was under warranty, and was successfully replaced. The fact that LG KNEW that they had faulty compressors in their refrigerators, and that neither Best Buy nor LG contacted us to notify us of this defect is really a problem. We are out the $150 that it cost for the repairman, as well as the cost of the food we lost. I will never buy another LG product since it appears that they dont care about the consumers, only about their bottom line. If youre thinking about buying an LG appliance, DO YOUR RESEARCH FIRST and read reviews.

Bought the side by side April 1, 2015 and compressor is broken as of June 23, 2018 when I noticed water pooling and my ice cream soft. Purchased at Best Buy and they give you an extra yr warranty. The repairmen don’t work on Sundays and Mondays so I have to wait 4 days before my appt. Originally they wanted to schedule me for July 2 which is 1 1/2 wks away. My refrigerator is mildly cool and the freezer has stopped freezing. I paid extra for LG unit which advertised their quiet linear compressor. I am very dissatisfied that the unit broke in 3 yrs. That is ridiculous. I will make sure that I purchase extra warranty for I see more breakdowns in the future. Wished I would have purchased a Whirlpool which is Consumer Reports recommendation. A few of my friends have Whirlpool and no problems.Updated on 06/26/2018: Had the repairman out. I thought it was the linear compressor but it turns out its in the closed system where the freon is connected to the metal coils. He thinks there is a leak. It is only 3 yrs old. This should not be. Another appt has to be set up and a specialist will come to find the leak and put freon in. If they cant fix it, then I get a new refrigerator. This is Best Buy warranty. Today they dont come with a 5 yr warranty. I will also plan on buying extended warranty. Things arent made like they used to when assembly people put it together. My old GE lasted 20 years. That was in the 70s. They purposely design them to break down after ** years.

Bought new bottom freezer french door refrigerator in February 2011, now in December 2011 fridge wont fully cool and water is leaking at the back left and from the bottom of the fridge. Called service at LG and they gave me a company who will fix. Four days later they called and said they do not service the area. Then LG gave me another company very far away and they didnt answer as they were on vacation. Finally after about 8 days, LG sent out someone who worked directly for them and he only fixed the filter and said everything else was fine.The temperature (noted by two new thermometers I have bought) inside was 42, despite the thermostat being set at 34! This man said it was the food that was supposed to be 34 not the air temperature! He said we needed to get a special thermometer to test the food temperature. That was crazy. The food was slowly going bad again. I have moved food in and out of he fridge because I have been told it needs to be empty for fixing and then told I could put food back in after it was fixed (it wasnt).This has happened three times. It is now three weeks later and while the water is no longer leaking, the fridge part is still not cooling properly. Their repair man says it is fixed. Very interesting that the warranty is going to be up in a few weeks. LG says someone will come out in three days. Why is it that they have no contract with fixer companies in my urban area (DC)? That is because the companies say LG pays very little to these companies and they dont want to work for them doing free warranty work.This is unacceptable.I have lost 100s of dollars of food over Christmas and New Year. I want all of us to file a class action lawsuit. I am truly fed up.

Purchased a set of Washer and Dryer from Home Depot. Just over the one-year warranty period, the dryer stopped heating. The service repairman was so rude I sent him away. I ordered a new heating unit online and fixed it myself and appears to be working ok now. The washer model #WT5101H top loading washer has never worked right since new. It continues to go out of balance when spinning and displays a UE error code. Then the washer will refill and swish clothes around for a while to redistribute the clothes and try to re-spin only to go out of balance again. It will do this a number of times and then just shut down. After doing some research, I found this machine was a part of a recall. I promptly called LG and got set up for a service person to come out and fix it. The fix was to replace the control circuit board. He replaced the circuit board and left only to find that the fix did not fix anything. It is still just as bad as ever. I called LG again and I ran a diagnostic on it with the phone and they said the circuit board is now just fine and their obligation of repair under the recall is completed but there is another problem with the machine. I would have to call for another service repairman to come out to fix it. My questions are this to LG appliance: 1) How can they possibly call this machine energy star qualified after running through so many spin cycles? Surely this is wasting a lot more energy than it could possibly be saving. 2) All this refilling and spinning is undoubtedly overburdening my septic drain field and wasting so much water that it is unbelievable. 3) With all the problems with these machines particularly with the spin cycle, it would seem to me that LG has a responsibility to provide a fix that works after all this machine cost over a $1K and it doesnt work and has never worked properly. I think my only recourse is to contact my attorney and see what legal remedies are available. Perhaps a class action lawsuit by all could convince LG to make the necessary repairs to make the machines to work right!! The only reason they get one star is that there is nothing lower! You could not get me to run fast enough away from LG appliances or any LG products in the future.

We bought the latest LG washer (WT5070CW) and dryer (DLGX5171W) that have the glass doors. BIGGEST MISTAKE. I used to have the GE washer and dryer, basic machines and they did a far superior job. Unfortunately it broke down and hence I had to buy a new pair. GE/Maytag/Whirlpool are the only brands with good household appliances. If youve never used a good machine before youd never realize. My clothes arent clean enough. High Efficiency is crap. It uses very little water to evenly wash clothes. I got over that hump by trying different options. Yet its very rough on clothes. It also takes VERY long to wash. My old GE took only 45 mins to do an excellent wash. The same now takes 1 hr 47 mins! The dryer doesnt dry fully. Works ok only on small clothes like small towels etc., things like bed sheets dont dry evenly. Large loads irrespective of the size of the garment dont dry evenly. I gave 1 star because its required. Its not worth any.

Why is zero stars not an option I wonder? Do not trust in an LG refrigerator! I bought all new kitchen appliances five years ago (all LG) and the most expensive was the french door refrigerator. It is supposed to have a state of the art linear compressor. Well, please research and you will see many people in the same position as myself. After two years, the refrigerator compressor failed. It was like pulling teeth to have LG get a technician out to my home even though it is under warranty. Low and behold, after numerous calls I was able to get a technician to my home to say I need a new compressor. Parts needed to be ordered - another delay which took about three weeks. Finally a technician returned once all parts came in, just to say there is also an internal leak in the fridge and it needs replacement! I have now been without a fridge for about 5 weeks and LG still hasnt helped with a resolution. I have an alternate resolution case assigned and that can take about 10 more days for them to determine what action LG will take if anything. Absolutely awful customer service no matter who you get on the phone and they just dont care saying its their policy and they do not take action. Buy any other brand!!!

I purchased the LG Balance Top Loader from Home Depot June 2017. Recently, Dec 2, 2017 the machine shows an error code and in the tub of the washer the balancer has parted and is no longer connected/attached to the machine. I called LG and Home Depot at least 15 times each just to get someone out here to take a look at the issue but I keep getting the run around. Its now January 3, 2018, I still havent received a phone call nor have I seen a technician. It sucks because Ive purchased a 5yr. Extended warranty with Home Depot and its like money thrown down the drain. The machine is garbage. It takes hours just to wash 1 load. It was making a loud sound from the beginning that I had to report. I would never buy a product of LG again.

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

In 2005, I purchased the LG WM1832CW washer and from the beginning, I got an OE error code which indicates a motor overload. I had a service contract and Best Buy was great in sending a repair person to troubleshoot and ultimately replaced the motor. We still have the occasional OE code, but LG told us to reduce the amount of detergent and always use high-efficiency detergent.The smell started and there was a black mold around the front tub seal and smelly clothes. Initially, I thought that the smell was due to sweaty football gear, but it continued after the season. We have used vinegar, bleach, you name it, yet it still smells.Now, Ive had two leaks that flooded my laundry room and I cant find the cause. My guess is that the front door seal is not seating properly every time.

I had the LG SolarDOM in South Africa, the best microwave I ever had, but sold it when I emigrated to Malta. I couldnt find a SolarDOM there and bought the NeoChef which is also good but not great. I then emigrated to Panama and bought another Neochef. Not as good as the one I had in Malta and less accessories. I also bought a LG Dishwasher in Panama, which has a known design flaw. It stopped working within 6 months and I logged a ticket with LG. The repair company came to check it and I gave them all the details of the faulty part and the replacement part. Then nothing happend and Ive moved to another part of the country in the meantime. Id love to have another LG SolarDOM however it seems that LG stopped manufacturing it. After the dishwasher incident, Ill only buy LG microwave ovens and none of their other products.

We purchased a LG refrigerator in November, it has stopped working. A repair person John has come to our house 8 times, everything has replaced board compressor, we have lost food as of today. It still doesnt work, we have no refrigerator after we spent 2800. LG corporate office all they say is contract says we fix in home... how many times?

Purchased product for new home in early 2015. Two and a half years later, (before the fourth of July holiday), it died. Stopped cooling. Waited for several days, since repairman came to our area once a week. But that was just the service call. After close to $1,000.00 in labor, service call and tax, one week later the repairs were made. Refrigerator worked until lo and behold two years later almost to the day, the same issues occurred. JUNE 13, 2019 to be exact. This was a Wednesday and of course the day service is available in our area is Tuesday, we waited a week for the service call and a second week for repair. Compressor and several other parts replaced again. As the repairman was getting ready to leave, the fridge DIED. He stated he knew something was really wrong with our unit and claimed it unrepairable.Enter LG. No you need to replace the heat exchanger. It is now over two weeks since this repair and still no fix for refrigerator and it is Wednesday so you can bet no resolution until AT LEAST next Tuesday if at all. Mind you we are under warranty for parts and labor which we should have been two years ago also. We will never and will advertise to all the new builds on our community website to stay away from LG Refrigerators. Spent over 2 hours on the phone with LG service and no help whatsoever. So bottom line --- Dont go the LG route. Buy American.

I had a Samsung refrigerator and it last two years. I went through hell with Samsung because it was still under warranty and it took me three months to get that resolved. Then I bought this LG refrigerator and the compressor failed in it. But I called LG and it was handled the best way it could’ve been handled. I was very impressed. And service tech came out and fixed it. He was very professional and very good. He put a new compressor in it and the difference is night and day. The refrigerator has been running great since then and they got a loyal LG customer now because of the way they handled the whole situation. They backed the product, so I don’t have a problem and I’ll buy another one. My wife even told me that I had to talk to somebody and tell them how the experience was and how well it was handled.

Can someone please tell me why this refrigerator is making this whining noise and the ice maker is not working?

Original manual says, Do not wash or spin water proof clothes. Literature Update: Do not wash or spin any item labeled or known to be water-proof or water-resistant, even if the product care label on the item permits machine washing. Failure to follow these instructions could result in bodily injury, severe damage to your laundry, your washer and/or property damage as a result of abnormal vibration of the washer. Examples of water-proof or water-resistant items include certain mattress pads, mattress covers, rain gear, camping gear, skiing apparel, outdoor gear and similar items.I contacted LG and they informed me that it is all legal and there is nothing they are going to do to help me wash my water resistant clothing. Of course, this is after speaking with several reps and getting the runaround, playing stupid, not understanding that water proof and water resistant are different, and outright telling me that this is all in the original manual. I had to email a copy of the page in question for LG rep to tell me that yes, they have changed specs on the washer but they are legally allowed to change it and there is nothing I can do about it. Specs are supposedly listed and changed on LG website and it is all legal to change it after sale of a product. I have read the whole manual and LG rep has pointed me to the exact page they claimed at first this information was to be found.

Had this stove for less than a year. So far the lower control board failed, the broiler has failed and the cook top has now failed, the wiring harness BEHIND the stove has melted and needed to be replaced. The easy clean function is worthless, the cook top gets very hot when using the stove as described in the video. The buttons on the control panel are not satisfying to press and very mushy with no positive feedback. Do not get this stove, go with another brand/model. I have been without a functioning stove for four weeks now and LG/BestBuy has been at my house over 5 times to make numerous repairs and it still does not work properly. Stay Away.

Called Lowes, New Castle, Pa where we purchased a defective LG washing machine. Rust spots all over our clothing. We were told it was a stainless steel tub and would not cause rust. They told us it was LGs problem. LG does not call you back when you leave messages. After 4 long months: They do not answer their phones. Customer service, you cannot understand them. Not sure what country you are being connected to. They are not taking responsibility for the defective washing machine and Lowes is not standing behind their customer. I will never purchase from Lowes or LG ever again. Horrible!!!

LG service lacks timeliness. I bought an LG French door refrigerator which we put in service three years ago (in 2015). Since that time we have had the circulation fan replaced in 2017 and the compressor failed in 2018. We have now been waiting for three weeks to have the compressor replaced and it appears we will be yet a fourth week before we have a technician here to perform that work. Took 2 weeks to get the tech out to diagnose and order the parts needed, another week to get the part and set up another appointment, then the appoint was cancelled because a plastic part I could snap on myself was not yet on hand. Like I said: Now looking to be 4 weeks (maybe) before I once again have another functioning refrigerator. NOT HAPPY!

Purchased LG Smooth Top Model LRE30463T January 2010. Since purchase clicking sound when baking and using smooth top at same time. Had service repair done under warranty and reset oven control temp. This continued and in December the large top burner stopped completely. Contacted LG and was told it was not covered under their 5 year warranty unless it was a burned out element but even at that we were responsible for service call and labor. Contacted a service rep and was checked and told it was the main board. LG website was down so he contacted us today to inform us that total cost would be almost $500.00. We paid over $1000 for this stove in 2010. 3 years of problems and nothing we can do but junk it, buy a new stove or continue to use with 3 burners. LG is junk. Value is worthless. Never again. Will go back to Whirlpool.

Bought a LG top load washer in 2013 and I hate it. Its a constant battle with the machine flashing messages and being unbalanced and constantly refilling with water and not wanting to spin. Totally wastes tons of water which we have to pay for living with a cistern and ironically I bought it because it was supposed to use less water, what a joke. I have never had to stand and watch a washing machine until I bought this evil machine. Oh why do I have to watch it so it doesnt waste all our water when it starts flashing the unbalanced code so then I have to stop it and try to move the wet clothes around so the stupid thing will continue on. I wouldnt wish this machine on anyone even if they were my enemy, its horrible. Im going back to a top loading Kenmore with a normal agitator that actually cleans the clothes. The only positive is that I bought the LG dryer at the same time and Ive actually had no problems with that.

Right after 1 year warranty, my washer which is upstairs flooded my downstairs. Often people think it is a bad hose. Brand new house and everything. The rear tub assembly was at fault. Just a faulty machine, lucky us. They had me running circles to try to pay a claim. Finally I just paid out of pocket to fix downstairs ceiling, electrical etc. The washer continued to be a problem, rusting on the side near the top and we would see some water running down the side. Repairman said he sees this all the time. Water will spray out the seam near the top. NEXT, Dryer runs when door is shut continuously. Just spoke to a woman who lost her whole house to fire with same problem. Going to buy simple Maytag now.

I had the misfortune to purchase six LG appliances. In the past two years, I have had 2 repairs to my refrigerator, 2 repairs to my stove, 1 repair to my washing machine, and my microwave had to be replaced. Presently, my products are still under a warranty, however, LG Repair service have refused to come to my house, again to fix my stove. DO NOT BUY LG PRODUCTS!!!

The washer will not spin out. It constantly REFILLS with washer and repeats the wash. It is a hellish way to do laundry. Dryer is okay but it is running triple the normal time due to the clothes being WET. I will not stop until I get a replacement. Have called LG - they barely speak English. I will now deal with PC Richards as they get my check each month!!! This machine has cost me money in wages, water bills and gas. If anyone has additional resources, please post a comment so we can all join together.

I bought an LG gas range in 2008! From the beginning, I have had nothing but problems with it. To get anything done about it, you have to spend hours on the phone and literally fight for something to be taken care of. Now, in 2013, I have peeling knobs on the range. The plastic on the stainless steel knobs is warped, cracked and coming off. My goal for a stainless range was to look nice and professional; now it looks **! I called thinking they would help me. Guess what? Nope! They will do nothing, but they will sell me new knobs at about $70 a pop. Yes, for one knob! Can you believe the insanity and the nerve? We own a restaurant, and I can get a commercial knob for my range for $10. This company is awful. I told the customer service representative I spoke with that I buy a lot of equipment for rental properties and I will never, never buy an LG appliance again. She didnt really care!

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

The LG refrigerator works great and looks great. My only complaint would be about the way the top on the crisper drawer close. You have to be very careful or you will break the lid off of the drawer.

After our purchase of LG refrigerator, the compressor failed 15 months after purchase date. We had it replaced costing us 400.00 labor. It failed again 5 months later and it will cost another 400.00 for labor but how long will it last? After losing everything in refrigerator twice! Im not going to have it repaired. Im buying a new one. And it wont be an LG. Anything that is rebranding by LG anything that looks like an LG anything that has an L or a G in its name.

Purchased in Spring of 2015, and just before the year warranty went out, the ice maker quit working. After a week or two we got that fixed, and while waiting on that repair, my sons LG refrigerator stopped cooling and he was having major issues with getting it repaired b/c it was out of the year warranty (purchased Fall of 2014). Because he was having so many issues, we decided to buy the LG Extended Warranty, just in case, and it was over $500. So now were in for over $3000 for this refrigerator. FYI, my son junked his after several months b/c he could not find anyone who could/would work in it or even figure out what was wrong with it!!! THEN just this past month, July 18th we returned home from a weeks vacation and the refrigerator had stopped working, so we were up until late throwing out over $500 worth of food and cleaning a nasty refrigerator.My husband called them immediately and started the process of getting the repairs made using the LG Extended Warranty. It took him three calls to just get to the right people that might could help us, and they said it would be the end of the week before anyone could JUST look at it! Well, those folks never called the day before, as promised, so my husband starts calling again. Finally someone showed up on July 28th, but guess what? Its a sealed system and LG wouldnt let them work on it. My husband has spent hours on the phone going from person after person up the chain, and finally on August 2nd he got a supervisor that admitted that they had no one in the State of Louisiana that could even work on our refrigerator!!!We are waiting for a call by 2:00 today to see what they are going to do about the situation, to fix or replace... oh, and the LG Extended Warranty will only reimburse us for $250 of our food, not to mention weve had to eat out much more and buy a smaller refrigerator just to keep a few cold food items in! LG is a JOKE, both their refrigerators and their LG Extended Warranties!!! STEER CLEAR OF LG REFRIGERATORS!!! Ill let you know what happen when we hear back from LG.

Never had a dishwasher to work so well, it not only cleans well, but to maintain it is easier than I would have thought. I would buy another LG Dishwasher- I have had top brands before and they didnt even compare to what this one does...

We replaced a 15-year-old Kenmore dishwasher with an LG 5811 dishwasher. We installed the Sears machine in my friends home. After 2 years, the dishwasher stopped working and I had to repair a broken wire in the LG door. A year later, I had to fix another broken wire. When I spoke to LG, they were not aware of wires breaking and suggested I replace the motor assembly. I found a solution on the internet. The LG machine was quiet but never cleaned dishes as well as the rather-loud Sears.Dishes were always soaking wet after an LG wash and took hours to dry after the door was opened. We are doing as much hand-drying as we do after hand-washing dishes. Wheels on the rack failed after two years, and 1/3 of the replacements broke when pressing onto the rack. It appears to be very brittle for application. The track for the lower rack is 1/8 lower in the dishwasher than on the door. Dishes go every which way, and when the rack goes, bumps are going between tracks. The lower dish rack jams on the door seal. Theres also inadequate clearance between the door seal and the rack. After 6 years of uninterrupted and good service, my friend replaced the Sears machine. Our LG refrigerator has worked well, although the default fridge temperature setting after a power failure freezes food. Parts fall off the drawers and have to be re-installed. Humidity settings stick up a bit above the drawer, and settings are changed when something is pulled from the shelf. I would never recommend LG.

I am very dissatisfied that this new range panel is malfunctioning after LESS than 6 months of use. The light button will not work and on one of the front eyes the eye button will only go on High and will not go cooler. The oven will not turn on. Very poor quality product.

I have only had this product for 6 months and not only will it not run but the tech came out to look at it only to find that it needs a part that is back ordered. I paid way too much for this product for it to break this soon and for it to be this much of a hassle to fix. I have an event at my home this weekend with 11 people and NO working dishwasher, and no idea when it might be fixed. If LG cant provide the parts for their products, then they need to replace their faulty machines!

I’ve known about LG Refrigerators for a long time and I liked its design. I was so excited to find it. I have a bottom freezer refrigerator and I like the adjustable shelf although I wish there are more shelves that are more adjustable. Also, I can have shelves on either side of the refrigerator at different heights. I wanted a single-door refrigerator and its a double-door but it’s alright. It looks nice and it’s fine. However, I’m not happy that my freezer keeps frosting up. It took five or six calls to get someone to come out and look at the freezer when it was frosting up. So, it took several weeks. If I was working, I probably wouldn’t have been able to stay on top of that and now, I have the problem again. I bought another refrigerator because mine was frosting so much and I couldn’t keep anything in there frozen. Now, I’m getting a space problem. I’ve had it a few months. The motor seems to be working fine and the refrigerator seems to be keeping the right temperature but there’s something wrong with the seal on the freezer.

The refrigerator (LFX25976ST) isnt working. It has been two weeks without a refrigerator. LG and Best Buy wont honor warranty, which states if not repairable, LG would replace the unit. To receive the replacement, I would need to pay about $1000 due to the fact that the unit I purchased from Best Buy was on sale and an opened box item. Best Buy did not mention that due to it being an opened box item, if the unit failed, I would have to pay the difference between the cost of my unit and the cost of the replacement model.

TrueBalance Washing Machine - Top Loader WT1501CW - We recently got this washer (purchased new) & within a week I knew we made a big mistake. At first I thought we just needed to adjust to this type of machine (weve used a front loader with no problems for years). We bought a extra large capacity but cant put but a small load in because it doesnt move the clothes. Ive washed on bulky load hoping it would wash better but it didnt help. Clothes on top stay in top & our clothes doesnt get clean.I sweat a lot & its bad when you put clothes on that smell like they already been worn for three days. My daughter works in a factory & her pants always look dirty with grease. I wash my clothes I wash small loads, with color bleach, Biz stain & odor eliminator, Downy with odor defence, & Wisk deep clean detergent & Downy fabric softener on stain care option & prewash. It never puts enough water to cover the clothes even when we use the extra water feature. Worst purchase we have ever made. I cant say this enough...dont waste your money.

I own an LG F8068LDP. An ** engineer might have developed the said machine while he was in a heavily drunken mood. I never saw or heard such an ** machine. It does not wash properly even if I use all varieties of washing powder and use different options. It discolors the white clothes into yellow shade and it creates small dots over the clothes. I even suspect that it creates small holes to the clothes.

I like the capacity of this particular refrigerator. Its a nice size with great features that I use all the time. I like the fact it has an ice maker. I like choosing different kinds of ice. It also has cold water that tastes like bottle. I love it and wouldnt change anything. I like LG in general. I think the brand is underrated and reasonably priced. Other brands were too expensive and didnt offer the same features.

I bought an LWD3081ST double wall oven. The thermostat faulted twice in past year. I paid $7.00 for its part and would cost several hundred to service. Obviously, the design has flaws and I got no service from LG. Their customer service is rude and unhelpful. There are no return calls despite complaint. This oven cost $3,000 and company doesnt stand by product.

Our microwave is 2 years old and has a “10 year “ warranty. It has just stopped working. First it would only turn on for a few seconds. Now it turns on and does not heat. The special Smart Sensor service was only available from 8 to 4 Mon to Friday. When I reached them they basically got me to plug and unplug the microwave and to heat a cup of water. Next, I was told that I would have to transport it to a service center and pay all labor costs. They cannot tell you the hourly rate. The service rep also noted that only some parts are covered. I said no thanks and that I would write this disappointing review. I do not recommend LG microwaves as my previous ones from other brands lasted more than a decade and this one 2 years.

Ive had my LG washer for just under two years, and its been nothing but trouble. Water constantly leaks from underneath the machine. I do NOT put much detergent in, but the machine will constantly leave my clothes very wet - so much that I will have to re-run the cycle and drain the machine at every 5th load or so. Finding a repairman is next to impossible.

Bought an LG 30 cu refrigerator in April 2021. In October 2021 the Refrigerator stopped working. This item was purchased at Lowes Moorehead City NC. We still have no resolution to this problem. Problem we lost the electronic receipt. Lowes or LG will not help with this problem. Nightmare we are stuck with a 3,400 $ piece of metal. Stay away from LG refrigerators and Lowes stores!

Purchased a LG front load washing machine that has been leaking water for the past 4 months. Machine is still under warranty: 3 different service technicians visited home over 5 times and have been unable to repair the machine. The technicians initially claimed we were using too much detergent, till the last technician found a crack in the discharge hose and replaced it. Unfortunately, that wasnt the only problem as the machine is still leaking, but now worse than before. And now the leak is so bad, it resulted in water damage to our new construction home. Not only that, but the once quiet machine now sounds worse than before and the technician scratched up our unit.I informed LG again but still no result. From the very beginning, I pleaded with them to send a different service company to our home, but LG refused. I talked to customer service reps and even folks in their executive services department to no avail. After the first few visits, I began to ask for LG to replace the unit, again LG refused. After the leak caused water damage, I asked again for LG to replace the unit, but again LG refused. The machine is still under warranty, the service technicians have been unable to repair the unit, but LG still refuses to replace it even though the terms of the warranty indicate that replacement is an option.

We purchased a new LG French door refrigerator from Home Depot in July 3 (delivery date) 2015. Within two months it started developing surface rust on the doors. This rust is continuing to appear all over the refrigerator!!! It is less than 6 months old!! I called LG and talked to the supervisor, then a manager. They wont do anything for me, and were extremely rude. They basically blamed me for incorrect cleaning even though all I have been using a stainless steel cleaner. Im not even convinced the fridge is truly stainless steel. It doesnt even hold a magnet??? And it is nothing compared to the quality of my GE appliances. BUYERS BEWARE!!! Do not buy LG. Horrible quality and worse customer service.

In Jan. 2011 we purchased a very large LG refrigerator and on Sept. 5, 2017 it died. I called several repairmen, from where we live in Ohio to the lakes to West Virginia to Pennsylvania same answer, no one works on LG refrigerator. They are throw away refrigerators. All of them said it sounded like the compressor went, which is still under guarantee from LG. I called LG and they gave me a phone number to call for repairs, which they did not know the location. It was in upstate New York, and they stated they dont work on LG s any longer.So off to Home Depot I went, where I purchased the refrigerator for $2300. They said they dont do anything with repairs. I would have to call LG. I explained I did but no one within a three state area works on LGs. Then while there I noticed a salesperson was selling an LG refrigerator with extended warranty to a customer. I said to the manager, I was talking with, Why are you still selling LG refrigerators and the extended warranty when you know there is no one to work on them? I stated. I felt this was consumer fraud and then they agree to give me a discount on a new refrigerator of my choice. I have been telling everyone I know not to purchase an LG refrigerator. All the repair people I spoke with also said even if I found someone to repair it you probably could not get a new compressor, as the parts come from Korea and it is very difficult to them.

Spacious, lots of storage, keeps food very cold, french doors, working icemaker, alerts you when you leave the fridge door open. All in all it has definitely has the qualities I want I just dont want to replace it with so much money again. LG has definitely met my initial expectations. It is a very good fridge overall and has all the qualities you need in a fridge but it needs to be made more durable and easier to fix when things break. Cause my ice machine doesnt work. I would have made it easier to clean, more user friendly, make it less loud when it beeps when you leave the door open. Also, the handle to the freezer broke, so I would made that more durable.

Have finally narrowed down the clothes washing machine that would best suit our family needs. Our choice was the LG 5680HVAS. Unfortunately, or actually luckily, my wife decided to dry run the washer by attempting to simulate retrieving clothes once washed. She discovered, at 5 3, she could not reach the bottom of the tub. We then went on to investigate the Maytag designs as well as the Samsung, and GE. We did not review any others. It appears that all of the HE designs have incorporated a physically taller design to facilitate the deeper drum. Bottom line, if you are 5 5 or physically shorter, dont buy one of these machines as you will be greatly inconvenienced every time you use it.

My dishwasher stopped working a few years ago. The dishwasher was only one year old. I had it repaired and I have never had a problem since then. I also learned to clean and maintain it myself. To have a happy dishwasher and a happy dishwasher owner, try to clean your dishwasher after each use. By the way, I only used hot water and degreaser in cleaning this and now it washes better than it ever has.

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

The features and other pieces of this dryer are impressive. However, something as simple as a poorly fitting lint screen has made the machine a nightmare. Although I replaced the lint screen at least twice with the LG specified type, and tried any number of machinations, approx. 75% of the loads end up with a piece of laundry catching the right side (facing the machine) of the lint screen and the entire load (or a large part of it) getting tangled in a knot. The longer the dryer runs, the worse the tangle, and the more damage is done to clothing. So the choices are to watch the load run the entire time or resign yourself to tangles and throwing damaged clothes away. Product Services at the company has not responded to my complaints, hence this review.

I had chosen an LG refrigerator for many reasons. First being its energy efficiency, design and functionality. It wasnt the top of the line model but was very reliable. It had plenty of space on the door for large 2 liter bottles. It also had a lot of drawer space. Had a nice clean look. The ice maker was added luxury for me. There was nothing I disliked about the LG. It performed very well for me. Would definitely purchase another LG. They seem to stay right up with current technology.

LG makes terrible appliances. I purchase all new kitchen appliances last year. I am not happy with any of them. The dishwasher in particular likes to remind me of my terrible purchase with each cycle. The door alarm will sound at least once each cycle. When this happens I am forced to open and close the door and restart in a certain time. When I call customer support, they tell me all authorized service techs are booked. I will be purchasing an entire kitchen appliances package again in the near future. You can bet life will get better.

I purchased my LG French Door freezer model number LFX25976 through Direct Buy during 2011. The bottom freezer abruptly stopped freezing and the refrigerator stopped cooling. However, the fan works. Was initially believing refrigerator had gone into automatic defrost but after two days of none cooling or freezing, my belief now is that the compressor may be the culprit. One year ago, same incident occurred but after several hours, my refrigerator began cooling and freezing again. Contacted LG during that time and was advised that it was common for the refrigerator to automatically defrost and does so without any warning. But this time it has been two days and my refrigerator has yet to begin functioning properly.

Only set back is stain removal, regardless of detergent brand most stains will not come out. Need proper stain treatment before washing. Not sure what else to say other than I cannot see a difference between regular cycle vs steam cycle. I did have a rust issue after the first year in a so called rust free washer. It took some heavy persistence using a few legal terminology, and social media exposure threat to get it replaced. Not the best when calling in for a defect after the first year!

I will never ever order or buy another LG product. I paid good money for a fridge that lasted only 4 years and then was refused repairs because of a lazy, uncooperative, repairman that LG sent out. I had a gentleman that couldve fixed it but they sent someone else out and bc he did not like cats, he made sure that he denied repairs. LG corporate did do one thing good though, they gave me a check for partial loss of my groceries.

30 days and still no LG refrigerator. They sent a compressor thats not a direct swap so the companion parts need to be changed but LG sent the wrong parts twice. LG support supplied the part numbers but they were wrong, twice. Good thing we have a little bar fridge or Id just have to buy a new one.

The washer is leaking out of the back. There is evidently a flap that is faulty. The service call is $90.00 plus parts. My son bought the same washer and is having the duplicate problem. It seems that the company should recall the leaking flap on all the washers with this problem. The service people who do not like working on LG are saying that it is difficult to get the parts and the machines are troublesome to repair.

I bought an LG top loading washer about two months ago, which worked fine for about a month. Now, more often than not, it goes out of balance with a UE code and, occasionally, the power button will not work. I contacted customer service and was informed that I am out of area for factory service but that they would schedule a local repair service and get back to me. Instead, I got an email telling me how to load a washing machine (Ive only been doing that for about 50 years) and ignoring the power button problem. And the email stated on the bottom that it is not possible to answer one of their emails. Right now, I am thinking about small claims court.

Already had the repairman here once before the warranty expired. Now warranty is expired, and the machine is still not performing well. Takes 3 hours for one load of wash. It was the most expensive washer in Home Depot when I bought it about 2 years ago. Ill never buy another LG product.

I have been looking for a new refrigerator/freezer unit for some time in anticipation in placing it in our new house. This unit fulfills all of our needs, it allows my wife to look in the freezer and look at everything at a glance instead of searching like she had to in our old one. The refrigerator portion is much more spacious and we have yet to fill it up yet. What I like is the ice and water dispenser on the outside of the unit, it is able to take my water bottles with room to spare instead of angling them in and getting ice and water all over the place.

I purchased the LG washing machine WT1101C - top loading, glass top - in July 2013. I am very disappointed with this product. I have yet to wash a load that does not become unbalanced, and I have tried several different combinations of laundry items. The machine WILL rebalance the load - but it does this by jiggling and REfilling with water and spinning again. That process can be repeated as many times as necessary unless I intervene and redistribute the clothes myself. One day I left it alone to see what would happen and it washed for 2 hours! Energy Efficient?? No way - it uses too much water and takes too long even on the supposedly shortest cycles. Im going to donate it and get a brand I have had before and that has an agitator. The dryer works fine.

This frig was bought Dec. 2006 for $1349. Several years ago, upon opening frig the plastic cover over the light bulbs had melted and fallen down. Terrible smell and it had turned light bulb black. Last night noticed that butter from butter compartment was as if it had been in microwave. Melted in my hand. The light bulb left on was across from butter compartment.Just realized that there has been a problem with lights not turning off when door closed. Also several years ago one vegetable drawer broke off and had to reorder part. Now also 2nd shelf is totally falling apart. Plastic is brittle. It is only 2 people in this household and this frig has not been abused in any way. I hope there is some compensation for this as I am just really irritated. From my reading LG knew about this problem in 2005 and 2006 and continued to sell this unit.

I purchased a new LG four door refrigerator in August 2013 and purchased the extended warranty. In July 2015 it was not cooling and I lost all the food inside. The LG repair person came in a couple of days and determined it could not be fixed and recommended a replacement. It however took a month to resolve this because of LGs delays and I was a month without a fridge. In the summer very frustrating. It is now resolved and I have a new fridge (not an LG). I would not recommend LG for anyone.

Bought LG french door refrigerator one year ago and died on me 2 days ago. Called LG customer service and asked to come out asap but they scheduled me 2 days after. More than half of my foods worth $300 had to be thrown away. I live in Valencia weather over 105 degrees and was very frustrated had to wait for them at this weather. They schedule me on time frame from 10-5 pm to wait for them. Still waiting and cant get out of the house all day since it was a emergency matter of food being melted and rotten. I called local tech to see what is wrong and charged me $70. When I called LG support to reimburse money I had to spend they said they cannot give money back. I was very disappointed how they deal with issue. This is brand new LG refrigerator paid $2700 and main compressor dies in a year doesnt make sense whatsoever. I will not be buying LG Appliance anymore.

LG model LFX31925ST - Came home to a loud noise coming from my 5-month old LG refrigerator, all the freezer food is thawed and the ice was melting in the door. I used the live online chat. I asked “Is there a fire danger, what should I do?” The response is, “Call the smart diagnosis department.” She gives me the number to call. The smart diagnosis department could not help. A day later LG called and gave us a phone number to set up in home repair.That company said it is difficult to communicate with LG and get parts or payment from LG. That person declined to take our repair request. We waited to hear from LG. Nothing. I submitted a second request by filling out an online repair request. Nothing. I sent an email request and got a quick email reply, “Sorry for your difficulty,” then something that made no sense and finally You be contacted.” Hmm, shouldnt that be “You WILL be contacted”? I now understand LG is aware of a common control panel problem. I think that this is my problem. I also believe I am going to get stuck with a lemon. Do not buy this product.

After two and a half years, this $2,000 refrigerator would not dispense water or ice. We had three people out to try to repair and none of them could. We called LG who told us to call a certified repair person but no offer to stand behind their product. We are now making our own ice and using water out of the kitchen faucet rather than spend more money on this piece of junk. After reading these other reviews, we should soon be experiencing no cooling or freezing to take place at which time we will buy a new refrigerator of any other brand.

We purchased an LG refrigerator (Model #LDN20718SW/02) in January 2012. We have replaced the bottom shelf twice now. The second time it broke again within the first week. We have an extended warranty which would not cover replacement if broken within 3 months. We now have a shelf that is also broke that is not covered by the warranty. We do not have children living at home and are not hard on appliances. The plastic in this fridge is very brittle and does not stand up to normal everyday use. LG does not allow purchase of parts, even through an appliance repair, so you can replace these parts yourself. In Canada you must pay a service person to come out to replace these parts!!

First LG purchase was in Nov. 2009 with a convection oven/stove and dishwasher. Bought them at hhgregg and purchased the extended warranty. Moved out of that home in May 2010 and left the appliances there as I had planned on renting out that home. The end of May (for my new place) I purchased an LG front loader washer and dryer (Home Depot with extended 5 yr warranty) because it seemed like LG was a good brand from all the reviews I had read. Got renters in the next month for my old house and they were in there about a year. We left the house empty with someone checking on it every couple days for a year and a half. We moved back in Dec. 2012. We moved out again in March of 2014 to a larger home but took the stove with us. The dishwasher started having issues in July of 2014 for our new tenants. Our extended warranty covered it and the repairs ended up costing more than it was to buy a new one so it was completely replaced by the warranty. All in all, the dishwasher was used for about 3 of those 5 years before needing replacement. In December 2014 my dryer wont power on at all and I have to call Home Depot for the repair. They tell me its the motherboard and it gets replaced. This ends up being about a $200+ repair covered by the warranty. That same month, my LG oven wont heat up. The display says its 350 but I can easily touch the racks, and food is not cooking. My stove is no longer under warranty so the expense is on me. I call a repair guy out who tells me its one of the heating elements. $125 later everything seemed fine until 8 months later when now my washing machine wont drain and my stove has another issue. Neither are under warranty. The washing machine needs a new pump at about $200. My stoves motherboard gets replaced at about $200. Fast forward to April 2016. Stove not heating up again. Had appliance guy out who tried telling me we dont have enough electricity coming into our house after charging me $200 for some electrical part he said was bad and it didnt solve the problem. I called electric company who checked everything and house had plenty of juice. Got part of my money back from the appliance guy since he misdiagnosed the stove and cost me more money. Husband replaced the second heating element (theres two in this particular model) and everything seemed fine until August of this year. Washing machine is giving pump failure message again, dryers display is not working right (cant see how many minutes left -- digital display unreadable), and the stove went out again. Stove was approx 5 years old before we started replacing part after part. Washer and dryer were 5 years old before we started having issues. I have an LG fridge and dishwasher (purchased Dec. 2014), but I think these will be my last appliance purchases from LG. 3 appliances getting replaced is ridiculous in one month. Quality is just not important anymore to these companies. I dont expect them to last forever, but 7-8 years would have been nice. Will not purchase another LG appliance.

LG DLE5977SM dryer built to last 5 years or less. Like most people with stainless steel LG dryers, the drum cracked near the front of the weld seam. It is not thumping and scraping on every turn. This is a chronic problem that LG should address. That is why they have a 5 year warranty on their drums for both the dryers and washers...they dont expect them to last more than 5 years. Im going back to german built appliances. Thanks LG, youve just lost another customer who will never buy LG again.!!

Tonight we set our dishwasher to run as always while we sleep. Well it was a good thing I didnt fall asleep right away because my LG dishwasher control panel shorted out and caught fire, and it didnt even trip the breaker. Hopefully thats because I got to it first. We have had nothing but trouble with it over the seven plus years we owned it. It has been completely rebuilt at least three times. It has always had a foul smell to it when it ran.

Typically a fan for LG products but not loving my new washing machine. The machine works well but is difficult to clean the bulky rubber bumper/drain/filter AND the machine retains a foul/mildew like odor.

Had 2 of this model since April 2020 first caught on fire. First day of delivery replacement range delivered June 2020 oven didn’t work. We have been without a working range since April 2020. We had bought a complete LG kitchen appliance package. This will be the last LG appliance we will purchase.

For the front loading washer needs to find a way to drain better so that it doesn’t smell and leave a bad aroma not only in the washer on the clothes which then makes the dryer smell but also the laundry room and area.

Do not ever buy an LG washer or dryer. Within two years, both my front-loading machines stopped working and LG will cover none of the repairs. Save the money and buy something that is worthwhile. I was on hold for hours with customer service, and each agent I spoke to had a different response, always ending with We will be back to you within 48 hours, which never happened. I spoke to management, who put me on hold for another hour and ended with Sorry, we cant help you. I still have a dryer that wont work!

I bought this fridge from Home Depot- brand new. Purchased Dec 2015 along with a 5 year warranty. It stopped working twice during that time, warranty was a nightmare. They gave me the run around, waited weeks to fix it. They replaced the back panel twice, the compressor, had to put put Freon in it. Warranty ran out Dec 2020. And here I am again with the fridge shutting down. 3rd time and I take good care of my appliances. I will never buy an LG fridge again no matter how good they look! Nightmare… It’s just over 5 years old. The warranty was as bad as the fridge.

On December 8, 2011, I purchased an LG refrigerator (GRB652YLS). At the level of the refrigerator exposed showroom appears straight, very stable, no problems. When I received my home in Debal, on the floor it was my surprise: the refrigerator is very tilted back. It is not perpendicular to the ground. I have a very flat ground. At the store I bought and even at the direction of Algiers, I was told that their refrigerators are celquand; as you open the door it should be maintained with a chair to get out food or the reverse. It is equipped with front feet but no use. LG should withdraw these feet to save on the cost price of the product. I am not satisfied.

LG French Door refrigerator - I hope this review will provide you with enough information to stay FAR AWAY from LG. I purchased this refrigerator in May, 2013. In early September 2017 the compressor died. Until LG determined that there was NO qualified installer in the Phoenix area, they made a one time arrangement with an independent contractor to install the new compressor. Five weeks later the replacement died and we have been arguing with LG customer service to have a new compressor installed.This has been going on for about a week. Two weeks ago I had knee replacement surgery and I am to ice it quite frequently. It take a freezer to do that. My wife has to keep going to the market to buy ice for me. LG does not give a damn about anything. They will offer no compensation for food lost, we asked LG to replace the refrigerator and they just laughed it off. As of today we still do not know when this will be repaired. What a disgrace!

I do love the French door refrigerator with the exterior water and ice dispenser. I did have difficulty with the exterior coating (called black stainless steel, which it is not) chipping off and had to fight tooth and nail to get anything done because they called it a cosmetic issue. I was not. It kept flaking. It was a defect in the coating. The refrigerator itself has been easy to clean, has multiple shelf options, and I love the wide drawer at the bottom. The freezer also has a top drawer to keep all those smaller things that can get lost in the bottom of a freezer. Also space enough for me to separate my meat from everything else, so I can see quickly what I need to replenish. The ice maker is great! Options to make extra if youre having guests is a great feature and you can switch from cube to crushed.

Purchased the LG model LFXS29626S 11/10/2015, and it appears the compressor went out on 7/3/2019. We did purchase an extended warranty through The Home Depot. Home Depot reports that LG prefers to handle their repairs. Since then the repair has been sent to A&E for repair and the repair is now scheduled for 7/22/2019. Three weeks to get the fridge looked at. Lost all food in the fridge and freezer. Seen online that these compressors are not holding up.

Please do not buy any LG washers. I wish I read the reviews before I purchased mine in June. This machine doesnt rinse or spin properly and the loads are always wet and heavy. And this machine makes all the clothes smell horrible. I was told by LG that this was the customer error and the machine needs to be cleaned monthly. Ive never heard of such ridiculousness. A HUGE disappointment. I also never had to post a negative review for any purchase Ive made but especially after I spoke with a rep who was rude and utterly useless, I felt the need to post. Stay away.

I purchased a brand new 36 door in door refrigerator. It died after just 28 months. It was out of warranty but LG offered me a out of warranty deal. I paid $320 to have the problem repaired no matter how big or small it was. After 4 weeks of waiting, countless phone calls and emails, I found out that LG do NOT have one single company who will repair their appliances be it under warranty or not! The products look nice but they are all JUNK! Absolutely no service, warranty or satisfaction whatsoever. At the same time I purchased the refrigerator, I also bought a over the range microwave, dutch oven and dishwasher. I got less than 2 months out of the dishwasher before the black stainless steel started to peel!!! LG should not be allowed to operate! This business is horrible!

I bought the washer in June of 2013 and had issues right away. It would never put in enough water to get the clothes clean. My husband works with cattle and his clothes get dirty. After the Heavy Duty cycle, the clothes would come out with mud. Always have to use the Bulky/Bedding cycle. Machine would freeze up and finally wouldnt reset.They replaced the control board and found a wire that was never installed correctly so sometimes it would connect and sometimes not. Now just this month it would constantly be uneven and finally froze up. It was the main part under the drum that controls the machine that went out. Only 2 years old and this is the machine I am stuck with. Thankfully I bought a 5 year extended warranty with it. Once that is up, I will not buy another. Cycles take forever. You get the UE Uneven Code a lot with towels. It is not water efficient when it will constantly refill to make it even, spin and do it over again because it is still uneven.

Updated on 09/18/2019: Update to my prior post of July 2019. It is now September 18, 2019 and my refrigerator is still not fixed. The most recent cooling issue started in June 2019 and it is still not fixed by LG. I call every week and every week Im told that they are sending my issue to the Escalation Dept who will call me in 2-3 business days. No one ever calls back. Finally someone acted like they were going to replace it. After I uploaded receipt provided by Lowes. The new person who answered the phone said no replacement until a service person says it cannot be repaired. So, I said I dont care whether you replace it or fix it, I just need it to work because it is now 50+ degrees inside the refrigerator. Of course, this new person is referring my case to the Escalation Dept and Ill be calling again next week to try to get my refrigerator fixed. I doubt it will ever be fixed but Ill call every week until someone shows up to try to fix it... DO NOT BUY AN LG REFRIGERATOR!!!Original Review: NEVER BUY ANY LG APPLIANCE! The LG refrigerator I bought (which cost over $3,000.00) had an error message about cooling by the fan within 24 hours of the refrigerator being delivered. It took about 6 months and at least 4 visits from a repairman (after many, many phone calls to try to get a repairmen sent) before the issue was fixed. Then, 4 months later, I have the same error message with the same fan issue. It has now been over a month since the issue started again and it is still not fixed. I could write 10 pages about the horrible customer service at LG and the slow and horrible service companies they LG has assigned to fix the issue. I will certainly never buy another LG appliance and I recommend that no one else ever buy an LG appliance. Any manufacturer has got to have a better product and a better customer service function and better service companies that they engage to act on their behalf.