The washing machine has broken down. Either the rotor or the bearings have gone out at the 3-year mark like all the other people that I keep reading about. The 10-year warranty is about the most worthless thing that I have ever heard of. I can’t afford the $75-plus per hour just to get the free part. Count on this: you get one shot at me, but Ill never own another LG product.

We purchased the LPXS30866D Refrigerator as part of a complete set from Costco when we were remodeling a home. The refrigerator is just 4 years old when we woke up one morning to have everything thawed. We were told the compressor went out and to set up a repair through LG Support. We did that and were told we would be contacted in 3 to 5 days. A few days went by and we hadnt heard anything so I called again, they said I should hear something in a few days. Once again when I didnt get any calls I called again and was told my first submission was cancelled! So, I had to start the whole process again with waiting the 3 to 5 days just to hear from someone to even schedule and appointment.Finally got an appointment scheduled for the repair but when the day of the appointment came the LG liaison showed up but the repairman did not. The LG liaison apologized and told us he would get back with us on another date. 10 days later we were scheduled again for the repair this time both showed up BUT, then the repairman realized what the repair was and he refused to do it and left! The LG liaison doesnt actually work for LG and had been very nice. He said his boss would be calling us but later in the day when we hadnt heard from him we texted him. He told us he totally apologized and understood our frustration. He said his best suggestion is for us to contact LG!!! So were back to square one! Its been 4 weeks without a refrigerator and were beyond frustrated. There is a serious problem with LG repair services!

We bought a side by side, door in door - within a year, the button broke off the handle. At the 3 year mark, the compressor went out and was not repairable. For the cost of these refrigerators, I am very disappointed. I will not purchase another LG appliance again. Our repairman said he condemned 5 LG refrigerators within a week, all were about 3-4 years old.

Effort free washing experience, super quiet and cleans clothes very well. Very friendly and easy to use. A setting for every type of clothes. Makes it easy go full auto or select different settings like water temp or second wash for heavy soiled items. Very happy with my super sized front loader washing machine.

I bought my LG refrigerator in December of 2016 and it’s only October of 2018 less than 2 years and the front of my refrigerator is leaking an acid type of stuff and all LG said was that I needed to pay for it out of my pocket because they only give a 1 year warranty. I told them if it was from wear and tear I could see that but this could be VERY HARMFUL to have an acid type of substance coming out of my refrigerator. So I would not under any circumstances buy this product. Model LSXS26366S / 02.

We bought our French door refrigerator Sept of 2018. Since then we have had one tech come to our home because it stopped cooling and freezing and he said that it was dirty underneath and it was only 6 months old! By the time he came out which was 3 weeks later it started running again. He unplugged it and and cleaned it and did some things to it. Since that time we have been cleaning it and changing filters every 3 months and it still has gone out 2 more times. Now I have a call into them AGAIN and they are coming out on Aug 18th and LG gave me a ref number so he doesnt charge me because NOW it is out of warranty as they say. They said to call that number and all charges will be covered. I spent over $3000.00 for this refrigerator and it is a piece of garbage! Not to mention all the food that we have lost each time it stops freezing and cooling! Please help us! This just horrible! Diane **

We purchased an LG suite of appliances in 2009 from Home Depot. SS French door refrigerator, microwave, upgraded dishwasher and glass cooktop oven. Since that time, we have had 2 service calls on icemaker not working right - need to call again! Dishwasher had 3 calls and it still wont clean. We were reimbursed the cost of it after complaining. Microwave touch panel has had to be replaced and now its a guessing game if you can get cooktop eyes to come on, along with grease in between the two glass windows. Have three boxes of parts here waiting on the guy to come back and replace the touch panel on the oven and the glass. Thank goodness we bought the extended warranty. I am sure we will use it again before it expires in November. Not happy with LG and HD should be embarrassed to sell such inferior products. Next go round will be with neither and its a shame because HD is my local economy booster, but for what we paid, we didnt get what we deserved, which was a quality product that should last for years!

We had a few problems with the LG fridge. It had a recall the first month we got it and then we kept having problems with the back of the freezer. It kept freezing so they had to come take it apart and defrost the back. We had it about 5 years and all the plastic parts were breaking.

I purchased a dishwasher, which broke down within a year. Luckily, it was still under warranty and I reached out to LG for a repair. Were now entering the 5th week of me waiting for a repair or replacement and there isnt an end in sight. In fact, LG is actually starting the process over. Customer service hasnt been helpful, their Executive Office has sent me in circles, and I feel like its probably going to be quicker to purchase a new dishwasher - definitely not an LG. I really dont have anything nice to say about LGs appliance division or the people Ive interacted with throughout this ordeal.

I have an LG front load washer that keeps leaving black/gray marks on white clothing. After repeated calls to Sears and service calls, they tell me that the only problem is soap residue and I must clean the washer once a month with the special cleaner. I do that and use the recommended amount of detergent to wash the clothes and still, they come out with black and gray streaks. These streaks and marks do not wash out and it seems that if it was soap residue, it would wash out after repeated washing. I have ruined many good articles of clothing because of this and when I can afford it, the washer will be heading to the scrap heap!

I bought a LG front load washer, at the most, five years ago. It started making a horrible sound when it spun. My repair guy accurately referred to it as like a train. He said that the main bearing has gone out. He told me to get a Whirlpool next time. I asked him if he has seen problems with the LG washers and he said yeah, they arent lasting as long as they should. Given that I am out of work and also cannot get to a laundromat, purchasing a washing machine is not something I look forward to doing. So we are going to keep using it until it completely freezes up. I am extremely disappointed in LG and just hope the LG dryer will continue to function.

I chose to purchase an LG refrigerator over other brands because this brand had what I was looking for at the time. LG has met my expectations. I would still consider purchasing an LG brand, but I would consider getting a different style. The features that I like most about the refrigerator is that it has a built in freezer, as well as an ice dispenser and water dispenser. I like to be able to have my fridge produce ice rather than going to buy ice or having to make it with a tray. The features that I dislike about the refrigerator is that after a while, the freezer component becomes very noisy when you open it. Another feature that I dislike would be that the ice dispenser becomes very frozen and the ice gets stuck together and I have to break off the ice pieces individually.

LG Refrigerator model number LFXS30766S/02 - Retail Cost $3,799. topped working on 6/11/2017. It was Purchased on 7/9/2015. The unit was only 23 Months old. Compressor is Defective and there seem to be another issue with it. As an Engineer, I tested the Refrigerator myself and determined Compressor has completely failed. I called LG Service department to let them know that the Compressor is bad and it needs to be replaced. The Compressor is under 10 Year warranty. I was notified that a technician needed to come out and verify this. I was given 2 options: 1. I needed to pay Approximately $345 (I do not remember the exact amount, but it was this high) to come out just to look at it and fix the issue, but this will be a one-shot deal. Or Option 2. $459 to come out and verify, Fix the issue and then have it covered again under warranty for another year.I do not understand why I need to pay these amounts for something that is covered in warranty. Especially when I am reading all over the internet that this particular Compressor, Ice trays and circuit boards are Failing at an extremely high rate. I ended up having to pay $459 to have a technician come out to say that I was correct and they needed to order a new one. Its now 3 Months later and I do not have a refrigerator. We have given up on LG. Never again. Pass the word around. Do not wait on them to do the right thing. We ended up purchasing a Kenmore Refrigerator for the family. For the cost we paid for the LG, you would expect a quality product. But it seems like LG is using the US Market as a dumping ground for their defective items.

Purchased this LG refrigerator 3 years ago and now it appears that the compressor has failed. Called LG, Nick said they would send a technician but the tech did not show up on the scheduled time. Called LG and they said the address is apparently wrong. They cant reach their own techs at all? Said, they would call me by the end of the day to see if the tech ever showed. Compressor fail at 3 years seems to be the breakdown date is what I am seeing via other complaints. Food is getting tossed out and looks like the repair may cost be as much as the refrigerator.

We bought a side by side Refrigerator Freezer in June of 2015, on August 10th it decided to die. I believe it was the compressor. I called LG and they gave me 3 different numbers to call. Two of them were out of state. I called the first number and they said they would charge me $600 just to come look at it, and then they would have to order parts. In the mean time all of my food was spoiling. Neither of the other two numbers answered their phones. Obviously no one was available to even look at the refrigerator. Its not like We were forced to go buy a new one you can go for weeks without a refrigerator. I will never buy another LG product, as the reviews show they make defective products.

LG will not stand behind their product. I purchased this $1,595.81 refrigerator with an extended warranty 5 years ago. In all fairness the warranty expired 4 months ago but I found out from the repair man that this was a bad model that is no longer made by LG. There is a leak in the Sealed System which is built into the chassis. LG designed a poor product. I asked for some type (any type) of a credit toward a new refrigerator. Ive never had a refrigerator (with repairs) that lasted less than 20 years. A product that last 5 years is unacceptable. Especially if was due to poor design on LGs part. I currently also have an LG Microwave, Dishwasher. Bottom line is due to poor service they have lost a customer for life.

Purchased a side-by-side refrigerator for $1499 from Home Depot in February 2013 and began using it in April, when our house was finished being built. On August 9, 2013, the refrigerator stopped cooling. We called LG and were told that we had to call back 24 hours later to confirm that the problem still existed. We called back after 24 hours to make a repair appointment, but the only places that would service LG in our area were backed up a week each, not because there were few repair places, but because very few places are willing to work on LG. When the repairman came out a week later, he verified that the compressor needed replacement but suggested contacting Home Depot to try get a new refrigerator through them before ordering the part, because once the part is ordered, there would be no chance of having HD help us. A very nice woman at Home Depot then spent the entire day on the phone with LG trying to get a replacement, to no avail. When I called LG back again to order the compressor for repair, I was told that I had to make another diagnostic appt, since the original repairman didnt order the part. I am told it will be 2 more weeks until the refrigerator is fixed. It has been 2 weeks since it has broken. Thats 4 weeks without a fridge. I have called 9 times to LG, 7 times to repair places, spoke to 2 managers at LG executive services (one manager, operator Sherry ID# ** told me that the failure of the compressor is not LGs fault!). In all, this is the worst appliance I have owned and the customer service team is useless. Save yourself the trouble and stress, do not buy an LG appliance.

Purchased an LG Dishwasher Model LDF7551ST in July 2012 (serial number 205KWMK0D259). Purchased at Home Depot, that also installed it. After about 2 years the machine stopped working, with a OE error, e.g. it would not drain. The technician came and found a pumpkin seed in the drainage pump. Fixed it. After few months it did it again. LG repair service came again and replaced the drainage pump.A month later we noticed that the hardwood floor got swollen and higher. We checked the dishwasher and we noticed that water was leaking from the pump below the dishwasher. He found that a rubber hose was split where it goes in front of sump pump. He was unable to fix the dishwasher since the hardwood floor was swollen and was blocking the dishwasher. Eventually they replaced the sump pump assembly. They paid the damage to the hardwood floor. Now it does it again. It is an infinite loop. They would not do anything else. Bad product, bad company. Beware!

Ive been VERY careful with cleaning the top of the range and am finding that the surface is pitting. I use Dawn soap only. Cant seem to get anywhere with having it checked out. My daughter bought a similar Sears range and has no problem with it.

Our LG stove has also experienced cracked plastic stems on the SS burner knobs from regular use as others have posted. The problem was discovered when one burner would not turn off as the knob had rotated past the stop. This is a major safety hazard. The cost of replacement knobs is at least $75 to $95 each and not an acceptable option. I have devised a simple fix to reinforce cracked (not broken) plastic burner knob stems. The total parts cost is less than $5 for five burners and can be done using typical household hand tools or tools that cost only a few dollars each. I am preparing a detailed instruction sheet for sale on eBay for about $10, but will offer the draft now at a discount to anyone interested.

I have had less than acceptable experiences with this fridge since we purchased it Feb. 27, 2012 from Home Depot. Soon after our purchase, it started making really loud grinding and lawn mower noises. They would last for a week, and then stop. At first, we thought it may be normal, but as the problem persisted, I called to have someone help me understand what was happening. They said it was buildup of frost, and explained what to do. Long story short, it kept happening, and finally our freezer drawer stopped suctioning. Someone came out, and everything seemed to be ok, and now it is happening again. Freezer door is not closing on its own and soon we will have the same problem. I called LG they want almost $400 to send someone out! Last time I had to send my receipt, the printed order from Home Depot and had several case numbers just to get it repaired. We have a fridge in our garage that is 20 years old and it works perfectly fine, but has rust on the doors and shows its age - which is why we bought a new product, supposedly better, but very disappointing. I will not purchase another LG fridge again.

LG washer that doesnt work. They acknowledge it but doesnt want to fix. They are not shame of selling kaput.

So far haven’t had any problems with my LG washing machine. It is easy to operate and cleans the clothes perfectly. You can choose your own cycle but typically I usually just have normal loads unless I am doing a towel or blanket wash in which I choose one of the heavier load settings. I love that I can also add an extra rinse or 2 to any load as well.

Had my dishwasher delivered 25 August 2016. On Halloween it gave error code AE. LG customer service said not their problem it is an installation issue. HHGregg came out and said no it is defective the installation was correct. The machine then gave code LE so I called LG back. They had a repair shop call me and I explained the codes. The shop ordered the parts. After days of calling they finally answered and said LG had not given them a delivery time frame and to call LG. I called LG and they said not their problem and to call shop. I called LG back and complained. After days of arguing they assigned another company because the first became unresponsive. The second and third company never contacted me and LG would say nothing but oh we are finding someone.Then I was referred to the refund/replacement department who said I would get a call on the decision. No call came so I had to call back. I called back and they said oh sorry we did not call you. It was rejected. I resubmitted because yet another repair shop was unresponsive. It is now 20 December and I may not get a decision until the 23rd. Then I get to wait 7-10 days for a refund or a new machine. LG is unwilling to accelerate the process or give me a supervisor who can make a decision. Every call I get a lecture about established procedures and timeframes that have to be followed. Reprinted receipt provided.

I purchased an LG refrigerator (Model: LFD22860SW) in March of 2007. The light lens in the fridge part melted and light sockets brown one bulb melted in. Sears gave me an unacceptable three-week wait for the service. For $251.00, they can come out sooner. The local appliance store gets my new and repair business going forward. LG = Lost Groceries SEARS = Not so solid

This is the worst company and worst products I have ever seen! My new LG dishwasher that was bought in 2013 died in 2015 and needed to be completely replaced! The refrigerator that I bought in 2013 died at the end of 2016 and has not been able to be repaired and LG wants to charge tons of money to replace the compressor which is what failed after 6 weeks and 4 visits by repair companies came to try and fix it! It has a 10 year warranty but when I called its on parts only! They want to charge for parts even though they say its covered! Dont buy LG!! They have the worst products and service I have ever seen!

I had a front load Bosch washing machine. It constantly stunk and had to clean it all the time...Now i went back to a top loading machine and if I could get one load done with re-balancing. I am 65 and have been doing laundry since I was 15..with a top load machine. I now how to load it for balance. I can re-balance this machine up to 3 times a load. If you do bedspreads it is even more fun...do you have any idea how heavy they are wet? Try to balance that. The machine washes clothes great, and they spin dry really well. But this fill and balance thing makes for a long day every day doing laundry. Can this be fixed?

Bought LG W/D set from Lowes, topload washer not frontload. 33 days after installation dryer started knocking while drying (loud). Called LG CS, took 5 days for repairman to call and set up appt. Rollers were bad so installed new ones, 2 days later loud knocking was back so installed new motor, 3 days later and louder than before. Repairman came out and replaced all rollers again. So far all is good but the process took over 2 months to resolve. Lowes was NO help at all. Now the washer... it smells like rotten eggs after a couple of washes, we need to run tub clean every 2-3 days to keep smell away.1500.00 and we have a washer that has all the fancy bells and whistles but cant do a basic wash load without special care. Even following all the instructions for keeping lid open and not leaving clothes in washer nothing changes the smell after a couple of days. LG CS is terrible, Lowes CS is terrible. LG products are a nightmare, never again. Bought 3 yr extended warranty and they were just words and excuses. Seems this is a design flaw that should have been fixed but I guess the consumer will just deal with the bad product design.

The new LG replacement water filter cartridges wont fit in this 2019 LG fridge because the cartridges are off in the area where you screw it into the fridge. Like a defective bolt that wont seat into the nut properly, the replacement LG filters wont turn and create a seal anymore leaving you with no water or ice cubes and a watery mess to clean up.

I wanted to be fair about my review so I waited until I had it a while. I bought this machine a yr ago and I am very disappointed. In any cycle, theres not enough water to get everything wet, say nothing about rubbing the clothes together. The repairman came out for a repair issue and stated the machine was made to wash ONE set of sheets not two. If I want anything really clean, I have to go to bulky to get enough water to make any soap suds. Most of the time, I can see the blue soap color on some of the clothes.. They dont get wet enough to get the soap off. I will not buy LG anything again.

First LG purchase was in Nov. 2009 with a convection oven/stove and dishwasher. Bought them at hhgregg and purchased the extended warranty. Moved out of that home in May 2010 and left the appliances there as I had planned on renting out that home. The end of May (for my new place) I purchased an LG front loader washer and dryer (Home Depot with extended 5 yr warranty) because it seemed like LG was a good brand from all the reviews I had read. Got renters in the next month for my old house and they were in there about a year. We left the house empty with someone checking on it every couple days for a year and a half. We moved back in Dec. 2012. We moved out again in March of 2014 to a larger home but took the stove with us. The dishwasher started having issues in July of 2014 for our new tenants. Our extended warranty covered it and the repairs ended up costing more than it was to buy a new one so it was completely replaced by the warranty. All in all, the dishwasher was used for about 3 of those 5 years before needing replacement. In December 2014 my dryer wont power on at all and I have to call Home Depot for the repair. They tell me its the motherboard and it gets replaced. This ends up being about a $200+ repair covered by the warranty. That same month, my LG oven wont heat up. The display says its 350 but I can easily touch the racks, and food is not cooking. My stove is no longer under warranty so the expense is on me. I call a repair guy out who tells me its one of the heating elements. $125 later everything seemed fine until 8 months later when now my washing machine wont drain and my stove has another issue. Neither are under warranty. The washing machine needs a new pump at about $200. My stoves motherboard gets replaced at about $200. Fast forward to April 2016. Stove not heating up again. Had appliance guy out who tried telling me we dont have enough electricity coming into our house after charging me $200 for some electrical part he said was bad and it didnt solve the problem. I called electric company who checked everything and house had plenty of juice. Got part of my money back from the appliance guy since he misdiagnosed the stove and cost me more money. Husband replaced the second heating element (theres two in this particular model) and everything seemed fine until August of this year. Washing machine is giving pump failure message again, dryers display is not working right (cant see how many minutes left -- digital display unreadable), and the stove went out again. Stove was approx 5 years old before we started replacing part after part. Washer and dryer were 5 years old before we started having issues. I have an LG fridge and dishwasher (purchased Dec. 2014), but I think these will be my last appliance purchases from LG. 3 appliances getting replaced is ridiculous in one month. Quality is just not important anymore to these companies. I dont expect them to last forever, but 7-8 years would have been nice. Will not purchase another LG appliance.

Although LG might make quality products, the dryer unit is too small and not tall enough, no pedestal, which requires bending down. Washer drum is huge, but too deep for my short stature. Instructions for liquid & powder use are not clear. Keeping units clean is a challenge.

Updated on 10/03/2019: LG phoned today regarding my review. Since I didnt have a haul away receipt, there was nothing they could do and since I didnt purchase another LG product, they couldnt help with the cost. They dont care about the customer, as they say they do. I spoke to LG many times during the 3 months I was without a refrigerator and asked that they replace the unit or give me a buyout with no response. An Appliance repair company e-mailed them after speaking to a person in the executive services and asked that they contact me regarding a replacement or buyout, but, of course, they never did.Original review: Do not purchase! I spent 3 agonizing months trying to get the compressor replaced. Every time a technician came they said it wasnt the compressor and changed the fan, door magnet, and adjusted the sensitivity in the door light. Finally I had to call another appliance repair company due to the fact that their warranty company is horrible. Then, it took many weeks to get LG to authorize them to do the work. Finally, the technician began to install the compressor that LG sent 3 months prior. LG had sent the wrong compressor for this model. When the correct compressor was installed, it didnt fix the problem. After many calls to LG, they would not replace the refrigerator, nor give me a buyback. My 18 month old refrigerator is now in the dump and I am very happy with my new GE.

LG gas range, purchased July 2015, not sure of the model. Beautiful appliance (hence the 2 stars instead of 1), but some issues: The 2 front burners on the cook top (the ones I use most), dont always want to ignite (have to check visually to make sure). A few months ago, started noticing that the oven would preheat correctly but not hold its temperature, so couldnt rely on it. Started getting F9 Heat Error while attempting to preheat, then the igniter failed entirely and had to be replaced. Cost me a few hundred bucks.Tonight, about an hour after turning the oven off, we heard a *crash* in the kitchen. I ran out to find that the outer glass on the oven door had shattered into a million bits and there was broken glass all over the floor. No one in the kitchen and nothing in the oven. Hours later, Im still hearing cracking and glass falling. This is dangerous. Thankfully it didnt happen while my dog was home alone. Not sure what to do at this point, whether its worth the cost of another repair or if I can even trust it, should I decide to go that way. The range was pricey, and Id hoped to get good and reliable use of it for a long time. Didnt expect to have problems within 3 years, certainly not 2 major problems within a month. Never bought LG before, probably wont again. Pretty disappointed, and wouldnt recommend to others, based on my experience.

I purchased for LG appliances at a local appliance store. The gas range that I purchased is model number LRG 3194. The first time that I used it, the black cast iron coating scratched off the stove grates, leaving silver looking scratches. This was the very first time that I use the stove. I am so disappointed in the very poor quality and even more so when I called up and got the runaround. The LG representative told me that I needed to have the store call them to have somebody come out. Meanwhile the store is the one who told me to call LG.I have no faith in this product at all and I dont see how a representative coming out is going to be able to repair these grates because its just going to happen again. I am currently awaiting the 4th product that I purchased which is on backorder, a dishwasher which I will not be accepting. I will never buy another LG product again.

Updated 09/04/2020: Every single review here on this website, there is a response from LG promising to look into the problem, its been two weeks since I sent them my information that they asked for and have heard nothing. Since then Ive had my electric range repaired. On my credit card statement they charged me $135 just for the diagnostic and $150.50 for the replacement of a Rotary Switch. It took the repair technician 45 minutes to take my stove apart and test each component. He couldnt determine what was wrong with the stove at this point. Then he went to the visitor parking lot where his truck was parked and brought in the box of parts, why didnt he bring them in when he came in, (the clock is ticking at $65 for 15 minutes)? He opened the box and took out a rotary switch, thats the plug on the knob that turns your stove on and off. He replaced it and that was what the problem was, problem solved. The time that it took him replacing the very first part that he tested without taking the range apart was like two minutes. He should have done that to begin with. Summary: it took the Technician 50 minutes to take the whole stove apart and test everything without a diagnosis and less than 5 minutes to replace the first part that he tested without having to take the whole stove apart. I was charged an additional $150.50 for that on top of the $135 for the diagnostic fee. I disputed this charge with a supervisor after calling them and havent heard anything since 8/27/20 for their review of my complaint.Original review: I purchased the $1,100 electric range 2 years ago. I use it three, four times a month maximum and already after 2 years the front right burner doesnt work. I called customer service to inquire about it and they informed me the warranty had expired after a year. I said I was very disappointed after having a stove for only 2 years that already I need to have a burner replaced. I was told that the supervisor could review the matter and that I would hear back 3 to 5 days. I heard back after about eight days with a denial and that I have to pay for the repair. Im stunned that I paid $1,100 for the stove and already and it needs to be repaired???

I dont want to give it a star. Im glad I work on washers. I replaced 3 drain pump motor and 1 rotor position switch and door switch in 5 years. Doesnt wash well. Dryer is the best. Well not have a LG washer after this. I would not take a new one!!!

I bought LG washing machine and dryer, model wd-12316rdk, two years back (supposed its 5 years guarantee). In the first year, the main board had burned and I called the agency. (They told me that this model has main default which is this one. So why do you still sell it? I really dont know.) They didnt want to change it then they changed it after pressure from my side. One day later, its burned again then they changed again and now its getting burned for the third time. Three times within two years is really unacceptable. It cost me a lot almost $1000 so I really need to be compensated by a new one or I will raise and file official complaint against your company in front of the Egyptian courts.

I have always had good experiences with LG products. They are one of my favorite brands. Like that it is stand up side by side. It has water and ice on the door. It also has a light that brightens up the ice and water on the door. If I had to choose something to improve Id want more space inside. I do like the LG refrigerator. Its very nice aesthetically. It keeps the food inside at just the right temperature. I havent had any issues with it.

I really like my LG washing machine and dryer. It doesnt look as upgraded as some of Samsungs new dryers but it gets the job done. But I would have preferred more color choices without having to spend an additional couple hundred dollars. I love that there is not an agitator and it has an extra large capacity. I can easily fit my king size comforters in the basin. I love the turbo speed function that allows you to wash your clothes at a reduced time. You also save a lot of water because it only puts in enough water to cover the clothes. The machine does a survey for the weight and size of the load to determine the amount of water to use. I normally only need the smallest amount of detergent in most loads, so you save money there too. There are plenty of cycles types to select from and some you can customize. My dryer has an awesome steam feature! This really reduces wrinkles in dress clothing! I also love the sensing feature on the dryer. I rarely have to add more time or dry a second time. It also has a large capacity. The signal indicating both the washer and dryer could be louder. There is also an app with the units that you can get laundry tips. I would have preferred to be able to start and stop functions and/or time left on loads with the app. You can also use your cell phone to diagnose errors on the units. You hold the phone to the unit and it sends codes to help with troubleshooting. The washing machine could be more quiet. I can definitely hear the wash if Im in rooms next door. During some heavy rinse cycles I can hear and feel it shaking since the unit is on my second floor. All in all I really like the set.

We purchased a Refrigerator 3 years ago $1500 as a wedding gift for our daughter. It stopped working 2 weeks ago and we have been on the phone with LGs customer service for 2 weeks with no help. They say they escalated it but cant find a company to come service us. We called and found a company who is LG approved 30 miles away and they said they can come service it but that they did not get a request from LG. I have been on the phone today for an hour and half and they will not let me talk to anyone. They also said they dont know who they sent the service request to. But said they have escalated it AGAIN. My daughter has a 1 year old that needs milk and food. My daughter also has a blood disorder and has to keep 3-shots on hand at all times in her refrigerator for emergencies. They each cost $500! We will never purchase anything from LG again. This is the worst customer service I have ever dealt with.

Ive heard the compressor failure is a mass issue with LG refrigerators, but what is worse is the time I have to be without a refrigerator. Mine died under warranty on August 1st. Today (8-19-2019) was the 1st service appointment LG had available which is two and a half weeks after calling LG. One would think that with this being a very common issue, the repair person would already have a compressor with him. No that would be too logical. He left today and now we have another appointment to actually fix it on 9/6/19. No loaner, no anything, but just them saying thats the best they can do. That is very poor customer service. Its really hard with kids and summer to be refrigerator-less for 37 days. This is really unreasonable, but we have no reasonable alternative. Other than this MAJOR issue, I loved the refrigerator.

Bought an LG top load washing machine. True Balance is a joke. This has been the worst washer I have ever purchased. I made the mistake of not returning it immediately. Because it was very different than your typical agitator machine I didnt realize how bad it was until I began getting the constant UE code. My water and electricity bills have increased because of the constant filling and running in an attempt to balance the load. Bought it from Home Depot. LG has no service people in my area. Can you believe it - they sell the darn machines in my area but no service. I cannot believe this machine hasnt been recalled. My next step is to march down to Home Depot and see if they will make it right because LG and their foreign customer service people dont care. I will never purchase anything made by them again.

I bought a LG refrigerator. After 2 years the display window started to go black. I call LG and the store I bought it from (Pacific Sales). The LG representative was no help. She gave 2 numbers to call for repairs. One said he was not accepting new business and the other said I was out of his service area. Pacific Sale said I did not buy the extended warranty, they could not help me. This is obviously a manufacture defect. I have never used any kind of cleaner of liquid on this refrigerator. I would recommend not buy LG Refrigerator.

Do not purchase LG WaveForce Washer!!! - After purchasing the washer from Home Depot and using it for less than a year, the washer will not complete one cycle without becoming unbalanced and stopping at least two or three times per cycle. I paid close to $900 for this lemon. Dont purchase this LG washer. Im very disappointed in this product!

We noticed about two years ago dryer started clunking. It seized up tonight because there are 8 inch splits down the drum on front and back from the seam. To me thats a defect.

Love the design. But freezer is not great. Iced up most of the time. Noisy after a few months. Front button finish comes off. This is my second LG and both finishes have come off. Now the panel over the buttons is coming off. Getting service on the LG is a nightmare. Going to cost me over 300.00 to fix it. Awful.

I purchased my LG Steam Washer and Dryer on 11/26/10 from Home Depot. Thankfully, I purchased a 4 year extended warranty. Now a little over a year later, my dryer all of the sudden stops heating. I made a phone call to Home Depot on March 23rd and they contracted the work out to Appliance Solutions of Utah. When they came to do repairs, they said the dryer needed a new thermostat, the part needed to be ordered and they would be back in 3 days to do the repair. Two weeks go by and never heard from the repair guy and he never showed up on the day he said he would (I took the day off work so I could make sure I was here). Finally after 3 weeks, he showed up claiming they got sent the wrong part he replaced the thermostat and was on his way. Five days later (3/28/12), the heating on my dryer went out. I once again called Home Depot. They got the same company out. The very next day, the guy replaces the same part, the thermostat and then tells me that there is nothing wrong with the dryer. He said that I need to get my ducts cleaned out and that I can just use my dryer unhooked from the wall until I get that done. I used my dryer unhooked from the wall and once again, a week later, the heating goes out on the dryer. So, I gave Home Depot a call. Three days later, the same company shows up. Now hes claiming my dryer is out because its not hooked up to the wall but he needs to order a new thermostat again so it can once again get replaced. The repair man said he would be back in 3 days. Over two weeks have passed since he said that, I havent even received a call from the company and he just left my dryer in pieces in my laundry room. I can barely get in there. I am completely fed up with this worthless dryer, Home Depot, and Appliance Solutions of Utah. I dont think LG should be able to get away with selling these fraudulent dryers to people anymore and apparently no one knows how to repair the dumb things so they dont continue to have these problems.

Our unit is about a year and a half old, we have not used it much, it is the type that mounts over the stove. I noticed a piece of black plastic on the stove top, it came from the microwaves door, after further inspection I see many hairline cracks on the bottom segment of the door, just a matter of time before it falls apart. The door of a microwave is very important, it prevents microwave radiation from getting out of the microwave. There used to be very strict guidelines on the way the doors were constructed and life tested, just for this reason. I do not know how LGs door could have passed any life test.

UPDATE- LG did send a repairperson on August 2nd and a new compressor was replaced. I was told this refrigerator has defective compressors. A&E repair sent the new compressor prior to the repair date so it would be here and I wouldnt have to wait for it to be ordered and wait even more time, which I was very grateful for. I am now waiting for LG to call me for compensation to a French Door refrigerator that was full of food that was lost due to this problem not to mention the inconvenience this has caused. Thank you LG for coming through. I wish you would have been as attentive to my 52 tv when that went not even 2 years old.

Acquired a LG washer model WT1101CW, 2/4/14 from Stine in Broussard, Louisiana. Washer broke November 2015. The warranty that we bought from Stine was through NSI Protection Plus at the same time. They sold the contract to Warrantech 800-279-1662. Our washer broke again March 24, 2016 (same problem) over a week ago and on the same day a call was made to Warrantech and A&E to get our washer fixed. Someone came out and ordered the parts. The parts came through UPS 4 days later and meanwhile we wait 3 days until today to have the repair done. Took off of work (self-employed) and waited from 8:00 to 3:00 p.m. Somehow Sears is involved with A&E and the guy states that the parts are partially broken and that the order is incomplete. He also stated that he would not be able to do the repair because he is with Sears and they do not get paid through Warrantech - What is up with this? Meanwhile I call Stine rep and Warrantech calls me and I tell him how crazy all of this is and he hangs up on me!

French door with water and ice distributor, bottom freezer, refrigerator LFX28968ST, barely 3 years old (still have one more payment), non-functional. Thursday, We noticed water spillage on floor in the morning but just assumed kids dropped ice and didnt clean up. In the evening we noticed nothing was cold and everything in freezer was defrosted and warm. Called LG, troubleshooted a few things, nothing. Even the SMART diagnostic could not be processed. We paid the flat rate for a service call.Friday morning, LG technician came, verified and said there was nothing to be done, non-repairable. Filled out the paperwork, took pics, scanned the bill of sale, sent to LG office and told us LG will replace and in that 72 hours should have a response. Weekend without fridge - good thing it was cool outside. Waited until Wednesday, no response. Call back LG customer service (located in Philippines). They have receive request but are still processing. Normally takes 7-10 business days, but since this is urgent, 3-5 business days.Well today, is 5th business day. I called back, they responded that it is still being processed, calculating the pro-rated amount, and someone will call us mid-next week. I ask to speak to someone in the department who is better able to help, but they do not transfer to whatever dept that would be, nor will they transfer to supervisor. I have a family to feed, and my home business involves cooking. I have lost the contents of my fridge and even though the temperature outside is cool, it dips below freezing at night and there are scavenging animals. Does anyone know a mailing address for LG so I could send them a legal letter? Customer support is really not helpful. I recommend not buying LG! This was the first and will be the last!

I have an LG dishwasher Model LDS5540ST purchased from Lowes on 11/07/2014. The dishwasher recently failed. The error code “nE” repeatedly appears at the conclusion of the wash cycle. We live in a small town about 5 miles from the Lowes in Lewistown PA. Service for out of warranty LG is not readily available from Lowes by certified repairmen in our area. Verify service availability before you buy. Apparently Lowes advertises and sells these LG products without making you aware of this problem.

I have purchased a new refrigerator from LG distributor. I have registered a complaint under RNA** for the refrigerator not cooling. After so many reminders, the problem is still unresolved therefore I am facing a crucial problem. Please sort out the problem on top priority so that I will continue to have confidence with LG products.

WM2050 CW - After reading all the concerns and complaints from other customers, I must say that I have very similar problems with this machine. First, the smell of clothes and the permanent stench that this washer has is nauseating. Second, the machine started leaking from the bottom about a month ago. We thought it was the bottom filter that needed cleaning so my wife and I cleaned it periodically thereafter. That did not stop the leak. Today we pulled machine out of wash room to outside wood deck and propped it up on wood rafters so that I could get under it and examine origin of leak. It appears to be the door boot seal, which I intend to replace myself after I order it from Amazon ($70). I will update this review as I install and use machine with new part. Just like other reviewers, though, I would not buy another LG washer or dryer, not will I buy a front-loading machine.

The appliances in my kitchen, dishwasher, stove and refrigerator, are all solid black and not stainless steel black and LG. My dishwasher has a stainless steel interior and is extremely quiet. When the cover is over the sink where the disposal connected as well as the dishwasher it can not be heard at all, absolutely no sound. It is a Direct Drive system which has various wash cycles, sanitary, extra dry, extra rinse and delay cycle. It also has a child lock which I found useful around my grandchildren. I would strongly recommend the dishwasher if you have small children.

It is up to date, keeps food cold, and also keeps drinks pretty cold as well. Its also pretty spacious to put leftovers and other stuff in it like juice, milk, etc.. It is an all around amazing brand when it comes to fridges. I have always liked LG and I will get another LG brand in the future. I love the brand because they make a lot of good stuff that is very up to date. LG has always succeeded to make me happy with their appliances. I love how every time I put a used drink in my fridge. It stays super cold so its refreshing when I want it again.

Its a terrible design flaw. Rust is on the hinges where no chlorine or detergent goes. I have pictures... Paint will not help. The entire under part of the area above the bin but connected to the place where you put detergent or bleach is completely rusted out and the metal is so bad. I can stick my finger through it. They sent me an email... that the rust in your washing machine bleach dispenser is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive and will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately and the area cleaned with warm water and a soft cloth. Touch-up paint maybe use to cover the area, if not service may be necessary.How could LG design a washing machine that uses bleach and detergent knowing full well that it might get on areas besides the stainless bin and get under this area and all around the entire top of the machine and rust out. That is what happened.

My refrigerator is only 7 years old and needs repair, after spending $600, still not working. Never had a refrigerator that new go bad with a compressor or anything. I feel that the product is inferior and people should not purchase LG appliances if they are prematurely going bad on major components. The repair did not work, Lost tons of food, costing a fortune to repair. Bad product, recommend people not purchase this brand. Now I am at a loss and have no refrigerator.

Model number LRE4213ST Household Electric Range. Most concerning is how ridiculously easy the knobs turn. Just walking by or leaning too close to the stove turns them on. We now have to fully remove the knobs whenever it is not in use because we have had several close calls. Aside from being unsafe this range heats unevenly, turns off at inopportune times and is very difficult to use.

We purchased the LG Model # LDF7774WW just a few months ago and from the very first wash we noticed that it would not clean the dishes properly, even though I am in the habit of rinsing off the dishes under running water with a dish scrub brush before putting them in the dishwasher. Also, there is a setting for heated water on the panel. It clearly shows the temperature of 160 degrees. However, after suspecting this claim, I tested the water mid-wash with two distinctly different thermometers, one electronic, the other mechanical. Both thermometers showed readings of between 110 degrees and 109.4 degrees. This washer is simply designed to be inferior. Our past GE dishwasher would superheat the water to the point where you could get a mild burn if you were not careful removing metal items from the washer at the end of the cycle. With LG, the dishes feel a little warmer than room temp at the end of the cycle. Avoid this brand and especially this model. It is garbage.

We bought these appliances about 6 years ago. The refrigerator gave us problems right away. The plastic drawers cracked. The ice dispenser cooling fan breaks and the ice melts and drips on the floor. Also, the door to the dispenser breaks and allows the cool air out and the same thing happens. The light under the dispenser blinks off and on randomly. All these things have been addressed by an outside appliance repair with LG parts but so not stay fixed for long, so we live with it and buy ice. More importantly, the oven has recently started to overheat giving an F9 reading. This is dangerous and obviously burns the food. The temperatures reaches over 400 degrees according to our thermometer, not the ovens thermostat. Anyway, I am hoping to find a good replacement that is not defective. It will not be LG.

I am extremely discouraged at the quality of my LG refrigerator I purchased from Home Depot. It is almost 5 years old and the compressor has gone twice in the last month! I was told the Chinese admitted to buying poor quality compressors. My warranty runs out in September and I don’t expect the latest part to last a month. I paid $3000 thinking I was getting a great refrigerator and am letting you know this will be my last purchase for LG products! Sad service from LG!

This range is a major fire hazard! I cannot believe it has not already been recalled. The slightest brush up against the knobs will accidentally turn them on. Weve already had one small fire as a result. It terrifies me! In addition to this, the oven is suddenly not heating evenly and its only two years old. We are having someone look at it ASAP. I regret this purchase and would strongly advise consumers to STAY AWAY FROM THIS APPLIANCE.

Very unhappy with LG dryer. I bought the most expensive pair of LG washer and dryer. The dryer was fixed after 6 months of been purchased. Now it is broken again. Someone came to my house and said that he doesnt fix that this LG machine anymore. He called someone else that came a week later. Also didnt solved the problem. I have 5 years warranty. I dont know what to do. I cant close the dryer door. It keeps working non stop but takes 10 hours to dry a load.

I had a an old Kenmore dishwasher that lasted some 20+ years. It worked great but after so much use (twice a day!), I had to replace this n that on it but overall it was awesome! The end came when we were no longer able to buy the electronic board to operate (most of the repairs/replacement we did on our own, following the schematics and watching Youtube video instructions). Alas, finally, it died and the search was on for a new dishwasher. I read many reviews and settled on the LG. That was my first mistake. The LG was installed 6.18.18 (model #LDT7808ST). I was very excited to have a new, modern dishwasher after all these years! It was sadly short lived. Just a few short months later, I was sick of hearing the bing bing bing that goes off to alert the user of escaping steam. Except there wasnt any escaping steam. When the repairman came out ($150), he told me it was a problem with this model in that the steam created was leeching into the electronics and causing the board to short out, thus the bing bing bing noises. He replaced the board with a newly designed board to alleviate this issue that LG knew about. Finally the sound stopped and all was well. Except a few months later the binging began again. During the interim, I found on two different occasions, small chunks of black rubber. Now what?? I searched inside the dishwasher but couldnt find anything...until yesterday. Now I realize its part of the cowling that feeds water inside the tub. Unfortunately in order to see exactly whats going on with it, I have to figure out how to remove the lower water arm. And because this cowling has become unstable, its blocking the arm from turning freely. So now I have a lower armature that is half-way turning and binging and bonging and dishes that are being poorly washed. COLOR ME DONE! DO NO BUY THIS BRAND DISHWASHER!! I paid over $1,000 and its falling apart after a year and a half. LG brags that the motor has a ten year warranty. That is little value when the rest of the machine is falling apart before a year is even over!

I am complaining about a LG Oven I purchased July 2014. The blue finish inside the oven is peeling off, the customer representative for LG said this was a cosmetic problem and the LG Company does not warranty this problem. This is a problem when the company was baking the enamel to the product and it was not done properly. This is not the consumers responsibility. When I purchased the product I was told that I was warranty on every part of the oven for 5 years because I bought the extended warranty. I am going to be a advocate on telling people NOT to buy LG Products unless they resolve this issue.

4 yr old LG Front loader washing machine... nothing but problems! Kept getting UE code (unbalanced). Called tech and he changed tub seal. Worked for 2 mos and now I have been getting another code saying a spin/drain issue!! Cant put any towels in, not 6, not, 5, 4, 3, or even 2!! My towels are now being held hostage in the washer full of water and locked in!! This washer is a piece of crap and LG sucks! Never going to buy another LG product AGAIN!! Going to look at new washers this week and running from LG!! LG, you suck and need new engineers!!!

I purchased an LG refrigerator, double oven, dishwasher, cooktop, and built-in microwave from Home Depot in September 2010 (Along with all new cabinets, total spending was $30K; LG appliance spending was $5k.) After six months, the icemaker stopped producing ice; we called LG, and they replaced the icemaker promptly and at no additional cost. Six months later, the ice cube production started to slow; another six months passed, and ice production stopped. We called LG who directed us to an authorized service provider. The service provider came to the house, checked a few items, lowered the temperature, and turned off the energy saver button. I was charged $127.00. A month later, the service provider came back because the problem wasnt resolved and installed a new icemaker and circuit board. Problem is still not resolved. I called LG to make them aware of the continued failures of the service provider, and they set up a service call for me with their guy. Turns out, he wasnt their guy, and he wanted another $60.00. The problem had not been resolved, and I refused to pay. So, I called LG again while their guy was here (5th call in 2 months). I was once again told by LG it wasnt their problem, that I needed to pay the new service provider, and if I had any continued problems, contact either service provider (neither of which seems to be able to resolve the problem) and deal with them. Ive never been treated so callously and have sworn off LG forever. Please dont buy LG

We had purchased both the washer and dryer at the same time from Lowes while building our home. I documented all of the steps we had taken and responses from LG on our repair. Went back to Lowes (where purchased from) and asked to talk to the manager. After showing him the paperwork and relating my experience he allowed me to exchange the both machines. The appliance manager worked with me and I picked out a Whirlpool Duet W&D. They scheduled a date to pick up the LG units and deliver the new Whirlpool units. I couldnt be happier with the Whirlpools, and received the difference in the cost back. I did initially call Lowes headquarters to ask if they would exchange my machines and was told that it was up to the manager at the store I purchased them from. I was very calm and respectful and had all of the paperwork to show the manager. They were really great. I will never by LG again.

Bought this $900.00 nightmare from Home Depot, clothes smell horrible, washer has dirt all around top of tub, soap dispenser does not work!! Gave up my old Maytag for this South Korean made piece of junk!! Never again!! Home Depot will not stand behind the products they carry either!! Will never, ever buy another LG product!!

We ALWAYS bought SEARS products, so when the time came to purchase a new refrigerator, we went to our local SEARS store. We bought one with a bottom freezer (LG). Its beautiful, BUT started malfunctioning less than 1 year later (it wouldnt stay cold). After several calls (and hours of being on HOLD) to their customer service department, and answering the same questions over and over, I finally reached a sympathetic rep who actually listened and realized that my fridge was STILL under the manufacturers warranty, as well as the purchased extended warranty. She ordered a replacement refrigerator, and we got it about 10 days later. Two years after receiving the 2nd fridge, that one started malfunctioning! We opted to get the home warranty, but still had to pay around $600 out of pocket. Now, another two year later... here we go AGAIN!!! Same fridge, same issue. But, due to the pandemic, we tried to lower our expenses, and recently cancelled the home warranty. So, again on the phone with SEARS trying to see if there was anything that could be done (like maybe there was a recall on this model). Now some may say Bad luck, but I say CHEAP QUALITY... Do not buy LG or Sears products!! BUYER BEWARE!!

We purchased an electric range, model LRE3012ST, on October 27, 2012, a top of the line model electric range. On the second day, we noticed that one burner when turned off did not show the HS indicating the surface was still hot. This is a safety feature to tell the consumer not to go near the burner since its still dangerously hot. We had two service calls over the next four weeks, and the technician would replace circuit boards. In both repairs the problem became worse, meaning other problems occurred besides still having the original issue.After the technician left the second time telling us he would call back when he had new parts, I decided to call Home Depot; and to make a long story short, LG called two days later and said they would deliver a new range. We received the new range on Dec. 22, 2012. And today, January 8, 2013, after having used the oven, we are unable to turn the oven off. The only way to turn it off is to pull the range from the wall and unplug it. My next call very shortly will be to Home Depot and demand they take this range; and I want it replaced with another range, but not an LG. I dont know where this range is made, but I will guess its China or the parts are made in China. And once again, China screws the American consumer.

Bought new supposed to be best top load definitely not cheap, but recommended by Sears as the best. Definitely not have had continual repairs. First, UE always popping up, then spin cycle took 2 hours and clothes wet, now just never finishes, let run 2 1/2 hours then went to laundromat to finish. Never again LG.

Bought LG dish washer Oct 2018. 6 months in, it would not power on. After a month, repair was completed... that night it flooded my kitchen. That was Five (5) months ago. Since then they made a repair for the leak (I waited 2 1/2 months for the 3 parts) but repair did not work. Once again the dishwasher flooded my kitchen. I have been without a dishwasher going on 5 months now. Have been unable to get a straight answer from LG. I understand appliances might have problems —what I don’t understand is LG’s absolutely horrible customer service. They are rude, don’t give you straight answers, say they are going to call back and don’t. One rep told me they don’t replace a unit just because it happens to be a lemon! Do yourself a favor —- stay away from anything LG!

I bought a brand new LG refrigerator that only worked for 1 month. I have been calling and over and over to get a replacement. The only thing LG and Home Depot do is send a technician to replace the SAME part over and over without actually fixing the problem. The refrigerators lights dont work, the doors have trouble closing, its not freezing, and its not cooling. I havent had a working fridge in over 2 months and no one seems to know what they are doing. I do not recommend this brand, Home Depot and the A&E technicians that do not do their job.

LG dryer electrical connection holder - The screws were torqued so hard I could not loosen them without using a nut driver crescent wrench and channel locks. Then, of course, the holder broke. Now all I want is a one time courtesy replacement of the part and was told its my problem because I chose to change the plug. Of course, the LG video on changing the part makes it look like a 6 years old could do it.

I bought this model (LSXS26326S) back in 2015, yes this come with 1 year warranty. June 2017, with no clue its just stop being refrigerator, ice not produce, not cool only one thing works is lighting. Called customer service right away, they question me if I have warranty? Yes 1 year warranty. If this case happens 10-20 years later it means this refrigerator already do their jobs, but only 2 years? Dont you think it something wrong might happen with their production? Its not like you bought a car, which is depending on how fast you drive, how aggressive you drive, care taking. But refrigerator what I only do is put food into refrigerator thats it. This refrigerator cost 1.5 k not some hundred dollar. I made a decision to purchase LG brands because I think that I could TRUST them. LG team gave me time to fix this on July 29th which is I could not accept this. I would like to get a same new working refrigerator or higher immediately or full refund so I can buy a refrigerator to keep my food cold and because I feel like I pay too much for this refrigerator that only working for 2 years. LG CASE NO. : **. They put me on Live Chat and waiting about 30 minutes and end up with screen was refreshing by itself and back to beginning again. Buy another brand.

I recently purchased a LG Refrigerator side by side from Home Depot in Tucson AZ. After being installed by the delivery and installation company the installer advised me to leave the refrigerator alone for 24 hrs after which, it should be at operating temperatures. When I opened the left door, I noticed it would slam shut, and the water being dispensed from the refrigerator door was considerably warm. I contacted LG customer help and asked two simple questions about the door and water temperature and was advised by an individual that continually avoided the question I inquired about. After numerous attempts to resolve my issues I disconnected. Now I have to try and resolve my issues with Home Depot.

Compressor went bad after 11 months. LG replaced the compressor. That one was bad as soon as it was plugged in. Replaced a third time. It has worked for 5 years and stopped cooling again. Been trying for 2 weeks to get someone to come and fix it. 4 bad compressors in 5 years. If youre thinking of buying a refrigerator think other than LG.

I had my LG microwave for three years or so and my wife was cleaning it gently with Windex (to get the grease off of it since it was also a range hood), when it stopped working completely. Be aware, LG and other uncool companies are making products that cannot be cleaned. Its sort of like buying a car that cant be waxed. It pretty much makes you never want to give their lousy company a dime again. I then bought a touch strip from an appliance repair site for cheap and repaired it myself. We now keep it in the garage (its huge!), but at least we didnt lose the whole $1000 investment. There are videos on YouTube that will help you do that. However, my main point is that you should never buy LG products. I know I never will again. I wont even buy parts from them. Thats what they want you to do!

Updated on 05/18/2020: In a previous post, I reported my washer disaster. A week ago, I heard from LG (Louis) indicating they would provide a new washer in 5-7 days and was asked for proof of purchase etc. I provided that info. Since that time, no contact from LG and they never provided me with contact information. So I sit waiting for them to contact me or reply once again through Consumer Affairs. LG, if you are reading this, please contact me.Original review: After 7 years of mostly uneventful washing experience, my machine suddenly blew apart. My machine was running through a spin cycle and suddenly, there were loud crashing and banging noises, the machine flew across the floor approximately 2 1/2 - 3 feet and the door blew open. The tub appears to have come loose, smashed into the front and sides of the machine. The front of the machine has large protruding dents, the side handles were blown out and the side dented, and small parts flew out. The door wont even close because of the large protruding dents. Thank goodness that we were not in the laundry room as we would have sustained injuries for sure. I am aghast at the force and danger that this machine caused.

I purchased an LG microwave (model no. LMA1180ST) from Best Buy on April 13th, 2011. In December the microwave started making a noise like a fog horn and smelled of burning wires. When I contacted LG they were anything but helpful. I was told to mail my original receipt to them and purchase a new LG microwave. I was to then send them the new receipt and produce an ISBN number from the box and at that point they would honor their warranty and send me my $89.99. This microwave could have started a fire in my home. LGs policy of making a consumer wait for the warranty to be honored approximately 3 months is unacceptable as well as it is unacceptable that their product did not last a year.

Very sleek looking. Color (slate) is great. This is my first front load washing machine. Very handy. I love all the cycles. The quick wash is a nice feature. I like the way it really extracts the water in spin cycle. It really cuts down drying time.

PAID 1900 FOR HIGHLINE UNIT. Unit fan in freezer went out. Took 3 weeks to get part, lost $400 in food. Home Depot was helpful after screaming at them. Now fan out again and all food lost. Out of warranty and they want to send their people to my home. Awful service and awful appliance. No help and left with mess.

I remodeled my kitchen at the end of 2015 and bought brand new LG appliances: a fridge, a range and a dishwasher. The fridge broke twice since. The dishwasher broke once. The range has not broken yet BUT all the markings on the knobs came off and it is very hard to know at what temperature we are setting the burners. This has been for me an awful experience. I will never buy LG again.

LG refrigerator compressor out & Home Depot protection plan - I’ve only had my LG refrigerator model#LFXC24726D FOR ABOUT 20 MONTHS. I was not expecting this to happen so soon. Luckily I have the Home Depot protection plan so it shouldn’t cost me anything out of pocket. But their service tech only comes through my area once a week and of course that was yesterday. They’re supposed to be finding someone else but have 48 hours to respond to me. I’m afraid it will be a week before anyone even comes out. It’s just extremely inconvenient to not have a refrigerator when you have teen boys and a family to feed. I’m already nervous about this happening again due to previous reviews of these LG refrigerators. We’ll see what happens.

Updated on 06/08/2021: Same as others -- the Company contacted me, first offer a rebate which I have never seen. Then asked for proof of purchase, invoices, service tickets, etc. which I provided. They even texted me for information which I sent - in April -- and to date, absolutely no response. This is not acceptable!Original Review: I bought an LG refrigerator in 2014 and in December of 2020, it failed completely - cooling and freezing. I had a local authorized LG serviceman come and and he called tech support only to find out it was unrepairable. However, LG refuses to honor their warranty -- 7 years sealed system and 10 year compressor. After many emails they agreed to issue me a small payment but of course I have not seen anything! They are awful!!

Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them its a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now Im being told that theres no LG washer that is compatible with dryer stacking bracket, that Ill have to buy a new washer and dryer. Called LG, they dont have a clue. Was told to buy washer, if it dont work, to return it.

This is my first purchase of an LG refrigerator, and while the reviews were good, my experience has been less than stellar. The refrigerator is less than 3 years old and makes horrible noise when the doors are closed. Last year, I had to pay a professional service person close to $300 to come de-ice the refrigerator and am now faced with the same scenario. LG customer service is no help saying to make sure the refrigerator is level and to call a repair person. I have had several refrigerators ranging from Westinghouse to KitchenAid and never had issues. I am very unhappy and would not recommend purchasing an LG refrigerator.

I purchased the machine about 6 years ago. For the last few years, rust has accumulated around the outside of the bleach dispenser (i.e., the area where you pour the bleach in to be dispensed later during the wash cycle). It is getting worse and covers a larger area as time goes on. According to the LG customer service, the cause is spilled bleach around the dispenser area and furthermore, they say, this is merely cosmetic and does not affect the function of the washing machine. I disagree.First, as noted, the area is growing. Second, there are stains on clothing after washing that are hard to explain any way other than something to do with the rust on the body of the machine. Finally, I do not believe it has anything to do with spilled bleach because there is a spout in the back of the machine that delivers rinse water and that spout is also rusting. It would be necessary for me to purposefully pour bleach over this spout, or wipe it on, in order to for bleach to cause the rust in that location. Like some other reviewers, I have had a few problems with a UE error message, but it usually works out. This could be because I do wash rather small loads and I tend to use the bulky bedding setting, even for small loads, to get enough water to thoroughly wash and rinse the clothes.Overall I am very disappointed with the LG and would prefer an agitator type machine in order to not use so much water for small loads. Thats what I will be looking for to replace this one - since spending even $300 for a technician to come and look at it seems excessive. I should add that three years ago I purchased another LG machine for a different location; at that time there was no rust on my home washer. The newer machine has been used rarely because it is in a vacation house. Nonetheless, after approximately 100 uses, the circuit board quit and the machine is dead. Naturally it is out of warranty, so getting rid of it seems the only sensible solution.

We purchased the top loading LG washer a year ago and it worked well for about 6 months. Then it started showing UE code and stopping due to a supposed unbalanced load. Shifting the clothes around and restarting it several times is about the only way we have now to complete a cycle. It takes incredibly long now to run a load. This now occurs no matter what the load size is. This appears to be a design flaw in this machine with bad load sensor, I think. All we can say is, DO NOT BUY An LG! No one seems to know how to fix this, UGH!

We have only had this LG French door refrigerator since February and we have run into the same problem with the fan freezing twice this year. To make matters worse, we went through both LG and HHgregg - it was a hassle from hell. Going between two services for repair is long and painful. The tech guy came and had it working for 4 hours. We have tried everything. We are not happy with this product, but it seems like they want us to wait until theres a third problem that occurs. Right now it has, so now we wait. Bottom line: They need to give us a new fridge!

Throws errors LG refused to fix. 2 months old. 3 errors. Model WT7060CV: We purchased from well known retailer, upgraded all external hoses, faucet, etc. at time they installed. Within 2 weeks, started getting errors requiring reset, that worked, now at 2 months of light usage, vacation home, the error claims no water coming into tub. The symptoms however are conflicting: water fills tub and washes, then as it goes into spin, error thrown, tub drains, washer stops working, items in washer are wet. Now we cant get washer to work at all, the current error says requires repair person, we call retailer, they give us LG Customer Service, customer service tells us the problem is no water is coming into tub, I explained that was not the case and reiterated symptoms.We did video call with LG, they found no problem and said the hose must be clogged since no water was coming in. We said yes water is coming in, they said to clean the filters which required taking back off of washer but they wouldnt stay on the call to assist, I said water is coming in and seems odd that after 2 months the filters have to be cleaned and I am not comfortable doing this on my own, they said to stop repeating myself and hung up on me. They gave us 2 repair people in Seattle, 1 out of business, 1 never called back. I asked for repair services closer to East side because anyone further out wont drive to our location, they gave me 2 that are further away than first repair service. Retailer told us LG was supposed to call repair service not us.Now the retailer, who really has been super helpful is dealing with LG and is going to pay for an LG repair company closer to our location that is not on LG authorized list to go out to try to repair the machine. The retailer told me LG is extremely difficult to work with when issues occur with their products. Lesson learned. DONT BUY LG, I now have a shiny new 2 month old washing machine that does not work and neither the retailer or LG will take back. The good news... The dryer works fine. So far.

I bought my LG refrigerator in July 2016 and the compressor went out in September 2017. It took LG over a month to send out a repair person because nobody will work on LG refrigerators in my area due to LG not paying repair people for service calls. Now it is May 2020 and my compressor has gone out again. I contacted LG and have not received a call back. I contacted a repair person and they will not replace this again because they said LG has not fixed the problem with compressors and it will just go out again.

We purchased an LG French door fridge in September 2014. The fridge has broken over 6 times since then. Fridge freezing, freezer not working, total shut down, you name it it broke. The computer board went 2 or 3 times, partly due to bad repair and wrongly installed. The compressor then went. Through all of this we lost hundreds of dollars of food and the fridge leaked and ruined our kitchen cupboards. Calling LG is the worst customer service. They provide the run around and takes days/weeks to respond and constant followup is required. They constantly say they are reviewing our case, but then come back and it is up to us to call back in and book something else. We are on the 6th time the fridge broke down, 9 days no fridge and numerous calls to LG. Avoid LG fridges!!!

We purchased the refrigerator the first of the year, 2015. After four years it stopped working. We called the company for them to schedule a repairman to come out. When we didnt hear back within a couple of days we called back. They told us that the serviceman was too far out and wouldnt come. They had not told us nor scheduled for someone else to come out. So after speaking with him again he scheduled for another serviceman to come out. Over the next few weeks and numerous servicemen it went something like this: 1. Sorry, I dont have the expertise to work on these. 2. I dont work on any with the Freon problems. 3. I wont work on them because we have a dispute with LG.4. Too far for me to travel to your city from here.LGs reputation precedes them. One repairman asked me if I knew what LG stood for. He saw my puzzled look and replied Lost Groceries. After two or three weeks we finally get a repairman that can work on our refrigerator. But oops, the company sent the wrong compressor to our home for him. More wait to get another one and schedule another date.This was February of this year, 2019. We lost everything in the frig and they would not reimburse us because we didnt have the sales receipt. They knew by their records where we purchased it from, the date, the date of registration and we sent them the bill of lading from the store. It was not good enough. I tried to come to terms with all of it and just be happy it was working again.Forward a few months to July 3, 2019 and our refrigerator is once again not working. We will lose all the food that was just purchased. They scheduled for a serviceman to come out but we dont know if it is one they called before that cant/wont work on it or not until they come. I fear it is going to be another two to three week ordeal again. And I dont know how long the fix will last. I just want to unload this refrigerator and get something of quality that I know will work. I loved the look of the frig and thought it would be a dream to have but instead it is a nightmare. I would never again purchase an LG product. I wish I had read reviews before purchasing it. I hope this review will help someone considering this same purchase.

I purchased what appeared to be an attractive French Door Refrigerator from Best Buy for over $2,000. After less than 2 years, all the door bins are cracked and about to literally fall off the doors. In addition, the freezer tray drawer is deteriorating and plastic pieces are breaking off and falling onto the food in the freezer drawer below. The drawer almost doesnt work now. We also purchased an extended warranty (Geek Squad) for another $249 but when I called them, they said that these items are not covered, because they do not affect the refrigerators ability to cool! I have more than 35 years in the plastics industry and know for a fact that these parts are failing because of a combination of poor product design and poor material selection. Its too bad I didnt read this blog before I purchased an LG refrigerator, and I strongly warn against buying their products. And I will never again purchase a Geek Squad warranty (who subcontracts their appliance claims to N.E.W.).

LG model LFX2596ST 3-door refrigerator freezer with in-door ice maker. The 5/16 inch tubing from the water fill valve at bottom back of unit to top of unit split shortly after warranty expired. I cut out bad section and spliced in new piece. About 2 weeks later, leaking again from just above splice. This has repeated till now. My only option is to replace the entire tube from fill valve to ice maker. I cant afford to have a service tech do this, so will attempt myself. I have been unable to find instructions for this online. Last LG appliance I will ever own.

Updated on 08/15/2020: Its now 8/15/2020, nearly 10 weeks into the saga of my LG refrigerator. The tech called me on 7/1/20 to say that a refund had been approved. It took until 7/16/20 to get an email with instructions to follow to get the refund. I followed the instructions and used the FedEx label provided on 7/20/20 by putting the form in the FedEx box. I sent emails and texts to the LG customer service contact and their support center on 8/3/20, 8/10/20 & 8/14/20. I also scanned their letter with the label from the unit (which was fedexed on 7/20) and attached it to the last email in the event that they attempt to say they never got it. Still no response. This is now beyond ridiculous. Oh, did I forget to mention the fact that I have ordered a replacement unit, which is from another manufacturer, but due to Covid-19 wont be available for 4 - 8 weeks and I have to pay for the removal of the LG unit?Updated on 07/16/2020: I posted my story up to 7/11/20, and received a response from LG requesting more of my information on 7/13/20, which I provided, but have not heard back. Meanwhile the customer service rep sends text messages without responding to my texts. Apparently they want the model sticker off the fridge, which I sent a photo of, and since their factory tech already physically inspected the sticker, I am not sure why they want me to scrape it off and mail it in. At this point they should come pick up the unit and keep it for themselves and maybe figure out what is wrong with their product. Meanwhile, remember this started with the freezer side not working, their repairs rendered the entire unit out of commission. By the way, did I mention that it is mid-summer, heat wave time of year. Oh, yeah and now that I am shopping for a replacement, I come to find out there are none available for at least 4 - 6 weeks.Original Review: My 3 1/2 year old LG refrigerator side by side model #LSXS26366S began to act up on 6/7/20 when the freezer side stopped working. Called service on 6/8/20 and was told their factory tech would come out on 6/16/20. Received parts boxes delivery during same week. Tech spent 4 hours at my home on 6/16/20. Left me with trash and old parts, said it was fixed. Next morning some up to a unit that didnt work at all, had to throw away food since fridge side now did not work. Tech came back on 6/17, worked 2 hours and said he had to order more parts, which turned out to be the same ones.They arrived on 6/22, he came back out that same day, spent another 4 hours on unit, said it was fixed, give it 24 hours and then it would be good to go. Called tech on 6/24 since once again the unit was not working. More spoiled food. Good thing it was time to replace the unit. He started process of filing report with my proof of purchase and model info. I also called LG customer service and spent 2.5 hours on the phone to file claim. Provided same proof of purchase info. Got call from tech on 7/2/20 that my unit was approved for replacement. Followed up with customer service, another 1.25 hours later was told to submit my info again and would hear back in 7 to 10 business days.I submitted written request for response on 7/7/20 since they do not answer phone calls. Received email written by an semi-illiterate person named Alexuis ** at LG asking for my info all over again. I forwarded photos of proof of purchase and model that from unit. Now told to remove sticker with model info and FedEx to them and wait another 2 weeks for payment. Not sure how a company of this size can be so poorly run and how they have all these built-in delays to basically force you to just go away. Will never purchase another LG product again and warn everyone I know to beware!