We purchased our first and last LG appliance and 30 days after the one year warranty had expired the fridge and freezer totally broke down. The unit was just over a year old, brand new. Well I called LG and because it was over the year they said for a tech to come out to my house would cost a lot of money and only the compressor would be covered and I would have to pay for the tech to come to the house. I contacted Direct Energy and they sent a tech with their program they have. I lost over $1,000 worth of food. I was without a fridge freezer for over 21 days.LG is very selective about their parts who they give them to, but to wait 21 days with 2 small kids and no fridge freezer its crazy. Well finally everything was fixed for 30 days and the fridge freezer broke down again and the ice maker ice melted all over the floor. Once again called a tech, I had just restocked my fridge and freezer again and lost everything. Apparently the rule bet membrane around the freezer is loose, the ice maker has to be replaced and the fridge stopped working. The unit I purchased from LG was over $3,800.00. What a wasted of money LG products are. Do not waste your money or time. We will see if it ever gets fixed.

I purchased 4 LG appliances with a home remodeling project. We moved into our house in late April. Last week, we cooked a pizza in the top oven. As with pizza sometimes, the cheese melted over the edge of the pizza stone onto the bottom of the oven. No biggie - it has a self-clean feature. When the pizza was done, I immediately set it to self-clean since it was already heated. It took 3 hours and heated my house to 80 degrees (note to self, do not self-clean an oven when its 95 degrees outside). The next morning I opened the oven to put my racks back in and to my surprise, all the self-cleaning feature had done was to BAKE the melted cheese even harder onto the surface. I had to take out (unscrew) the bottom tray and clean it with oven cleaner and 409. Its still not perfect. Very disappointed.

I have the French door with bottom freezer and I love it. At the bottom I have 2 drawers, that way I do not have to dig too deep. Love the way its laid out. On the downside you have to have a second freezer if you really like to cook!! LG makes great appliances!!!

Refrigerator ice maker went out in 3 months. LG could not repair it. Oven went out in 1st 12 months. Replaced 2 igniters,still experiencing problems. Lower oven trips circuit breaker. LG customer service is a joke. From what I read from other unhappy buyers, I guess Im not alone.

After 15 years of waiting and saving our money, we finally decided to buy a large size LG refrigerator. We bought one LG large size fridge (Model No - GL-378PLQ4) with 2 extended warranty from Croma store on 30th April 2014. But from day one, only we started facing having cooling problem with fridge. We lodge 2 complaints within 2 weeks and every time they concluded that the Fridge is OK at their side. But when we lodged complaint 3rd time on 17th May 2014, the LG engineer found that yes, there is some issues with compressor and need to get it repair.Since its newly purchased fridge not even one month old, we requested them to replace it. Yes, the product has 3 years warranty. Then they finally started their game. Mr. Sandeep **, senior associate in LG office in Vaishali, promised us to get fridge replace within 2 weeks. But whenever I called them, either they are processing my request or in process state. Later on Mr. Sandeep ** informed me that the company has stopped production of this model and they dont have similar piece now. He assured me to return my money and got ready to initiate the process to refund our money.Again after having so many calls, Mr. **, Senior customer executives collected one cancelled check and they took signed on their document as part of their money refund process. May month was already gone and it was mid of June. Every time I called to LG customer executive person to request them if they can get the status of my request from Local LG executives. Later on, ** associate that handles replacement request called me up and said they cant refund my money, and will provide me another alternate model. Though I was not ready to accept after having such bad experience with them, still I got convinced and asked them to provide me a model at least with same configuration. Since we have already paid for that.I also talked to Mr. **, head of LG department. He convinced me that they will provide me a better model with better configuration than the one I purchased. They offered me LG Model GL- D372RLJM. Since we have been already frustrated from last 2 months with having *N* of calls to all senior/junior executives, I didnt had power to check on LG showroom now. Since they all were saying its latest model than your last model and its much costly than your one. I trusted them and asked them to deliver it. Finally on 3rd July, 2014 they delivered alternative LG model which was of medium size. Its one row less than our one. I called Ms. ** and asked her to take it back and said its not on agreement on what we convinced. She said they will look into the matter and will try to resolve it asap.I called many a time to LG customer executives, Ms. **, Mr. **. But I didnt receive any response. Then after one week, Mr. Sandeep called me stated that they cant do anything now because we accepted their replacement fridge and signed on their documents. And secondly, its being one week now and its too late to raise your voice on this. I tried to convey my message to them and said, Sir, Ive been calling to all of your executives since first day only when you kept your replaced fridge and ** knows all of this incidence. But he didnt agree and said they cant do anything now. Its not cheating and what we call it now. Company has stopped making more model of what we purchased. Thats not customer fault and why customer has to compromise with medium model in that case. I request to this forum if someone can listen my voice and do some justice to us.

Model LSXS26466D/02. Love the refrigerator if it would make ice. Purchased Feb 9, 2018 and ice maker failed Jun 5, 2018. Still not making ice and LG customer service just keeps stalling. I have provided a local service company who repairs LG refrigerators, however LG wants to send a service firm that will not answer phone calls. I have contacted the BBB, PA Atty. Gen office, even Home Depot where I purchased. The customer service support from LG is one of the worst in the business.

We purchased an LG washer new from Home Depot on August 27, 2012. We purchased a 5 year warranty from Home Depot at that same time. Today we noticed stains on some clothes, and discovered significant rusting from the metal under the bleach dispenser (which we never even use). I called the Home Depot warranty company and they said that rust was not covered!! I then contacted LG and they said rust was not covered but they might be able to do something. However, when they learned I had purchased a warranty from home depot they said they could do nothing. Meanwhile, there are numerous other complaints about this LG rust issue, including on their website from other consumers. We are now out of luck on a $1200 Washer. We did everything we were supposed to do. This is a product liability issue, and a warranty scam on several levels. LG is negligent. The Home Depot warranty is negligent as our less than 2 year old machine now ruins clothes and should be replaced or repaired. Please help us.

Sears Kenmore model no. 79577312600 made by LG, is what Ive been told by an appliance dealer. We were watching TV and noticed what smelled like plastic burning coming from the kitchen. When we opened the door to the refrigerator, the smell was real bad and the control panel was hanging down from the top of refrigerator. Upon diagnosis, we found that the lights had never shut off. Im no engineer, but as a 26-year veteran volunteer firefighter, this just doesnt seem safe. If we hadnt been home, my house would have burned down, I think its a possibility. Something needs to be done. What if my family had been sleeping and the house was filled with toxic smoke?

Our story starts with a happy purchase of an LG Refrigerator (LGXS24623) at Home Depot in September 2018 that was supposed to arrive in about 6 weeks. It never got to us, we called Home Depot to inquire and they said, “Oh sorry, it’s lost, we’ll see what we can do, it will take another couple of weeks”. Long story short, we received our fancy new fridge. We connected, set it up and after about 4 hours we opened the door and it wasn’t cold. We changed the temperature a bit and waited a bit more, but nothing changed. It was warmer in the fridge than in the kitchen. Time to call LG… Long phone call, more waiting, nothing, fridge still warm. It was a useless service, they were not able to help. Called LG again in the morning, on Sunday. They booked a server technician for Thursday or Friday which meant 5 more days with no fridge. They also asked for some paperwork which we scanned and sent the same night. Thursday, I receive a voicemail from the technician that he has no paperwork from LG and he’s tentatively setting up a visit for Saturday afternoon. Called LG, had more discussions on the phone, they promised to give an answer in the same day… I did not hear from them again. On Friday I finally managed to get in touch with the technician, who promised to come Saturday between 3-5. He finally showed up at 5:45, I guess they are very busy fixing LG’s faulty fridges, to tell us the compressor is dead and left to order a new compressor. We will not be ordering from LG in the future, the fridge reviews are good, I cannot tell you anything about that since mine never worked, but the LG service is the worst you can find. They never saw a problem in letting a customer live without a fridge for weeks, one service agent had the audacity to tell us he grew up without a fridge… I wonder if this is in their protocol.

We purchased the top loading LG washer a year ago and it worked well for about 6 months. Then it started showing UE code and stopping due to a supposed unbalanced load. Shifting the clothes around and restarting it several times is about the only way we have now to complete a cycle. It takes incredibly long now to run a load. This now occurs no matter what the load size is. This appears to be a design flaw in this machine with bad load sensor, I think. All we can say is, DO NOT BUY An LG! No one seems to know how to fix this, UGH!

Love the look and most about this bottom freezer model. Problem is ice keeps forming below the bottom freezer. We noticed because it starts a puddle outside of the fridge. This happens about once every couple months that I need to chip out about an inch and a half of ice on the bottom. This is very concerning. Past warranty so need to keep chipping out the ice.

LG Washer/Dryer unit. Noticed water on floor, thought it was the washer. Repairman identified water coming from dryer. He was not able to fix the problem. Might add, weve passed the one yr. warranty and didnt purchase an extended warranty thinking back over 50 yrs of never having to call a W/D repair person. After some personal research discovered the water drain was not connected to the proper reservoir. Never saw a drop of water in the prescribed reservoir which means it was never properly installed at the factory or whatever reason LG can figure who to blame. Theyve given me some repair phone #s. None service our area. Discovered that they have a very narrow presence for repair people. This is a BUYER BEWARE of LG. No service, poor and rude customer service and a phone number with a broken answering string. In the meantime, LG has a duty and a responsibility to mitigate all damages and the Consumer Affairs Division of the State of California needs to look into a company that sells their products without providing a reasonable method of getting repair service. Their star deserves a huge Zero. I bought both items at Home Depot and they could not give me a repair person for LG. Right now were stuck with having an expensive dryer that doesnt work. Carting a basket of wet laundry to dry outside is a huge inconvenience for an 80 yr. old.

My mom actually suggested that I picked that brand and I thought it would be good to give it a try since Ive never had one before. So far its been good. I think its perfect as it is. It has everything that I need in a fridge. I like the double doors on top and the fridge on the bottom. I think its more convenient that way since I use more stuff in the fridge. I dont have to climb on the floor.

I agree with what everyone has to say about these new washing machines. I bought the LG 1101 washer 2 years ago. Chose this model as consumer reports gave it a raving review. After doing a couple loads I felt that the machine wasnt washing the clothes very well - white streaks on dark clothing, dry spots on clothes, not smelling clean at all so I would watch how much water would go into a load - not much! I pulled out a grey dress shirt after a full wash cycle & could see that it was completely dry in certain areas! I called LG & asked them if they were the right people to call or should I have called Sears (where I purchased it). Of course they said I made the right call as they would send a repairman out & because I had the machine for only 2 weeks. I should have called Sears because then I could have returned the machine!Anyways repairman said that the machine is doing what its suppose to do - senses load & puts water accordingly. I showed him a picture of the shirt & he said he understood. He has heard the complaint many times. He said to get around the not enough water issue was to open up washer so it thinks youre adding more clothes so then it will add more water. What a waste of time having this machine is! I have been doing this with every wash load but sometimes I forget because I dont have time to wait for it to start filling. I now put about a bucket full of water (about 10 litres) into the machine after putting the clothes in & then start up the machine. Pretty pathetic that I have to do this to a brand new machine. I absolutely hate my new LG washing machine. Wish I had never purchased it. Its really too bad as I was so excited about getting it as I had never owned a new washing machine before.

Purchased (4) LG appliances from Lowes. The dishwasher, model LDF7774BD has poorly designed racks... glasses and dishes fall over or roll around when you open and close the unit when adding additional dishes until it is full enough to run. The rack design is the big negative, will not hold as many dishes as our old one. We really did read the owners manual and watched the online videos which are not much help. Called LG customer NO Service and imagine they said they have never heard this complaint before... ha! DONT BUY LG DISHWASHERS EVER!! We will be returning the dishwasher to Lowes.

I have an LG front load washing machine that has pretty much stopped working after exactly 18 months. The drum no longer spins and there never was an error code displayed. I called the service department and we were unable to troubleshoot it over the phone. He referred me to the one and only LG repair service in Cincinnati for repairs. The parts are (maybe) covered, but not the labor. Just for the service to come out is $80. Unbelievable! We loved this machine initially. It wasnt three months though before we started to notice that not only were our clothes not getting clean, but they smelled horrible. We have to run bleach regularly and use vinegar with every load. This is truly some kind of racket they are running. What happened to the old dependable appliances that lasted 10+ years? I guess you cant make money if the machines last so long they dont need to be replaced.

We purchased a four unit package. Refrigerator, dishwasher, microwave and stove. The other units are great but the ovens (both top and bottom) fluctuate so much in temperatures that it takes fifteen/twenty minutes longer to bake anything and then it comes out dry and hard. A service technician replaced the control board but failed to check if it fixed the problem. I purchased a digital oven temperature probe to check it myself. It overshoots the temperature by ten to fifteen degrees and then drops fifteen to twenty degrees before it kicks back on. This cycle continued for over two hours until I finally gave up in disgust.

Purchased appliance 7/06/2017 from Lowes. When bending near dials on front of range, they turn on easily at one time causing plastic on burner to melt & stick. Unable to remove since burned into top of range surface. Would be better styled with 1 large burner & 1 small burner in front & same in back of surface. In order to use small burner, dial easily turns on. This range compared to my other range, seems to splash oil more around surface. Must keep lid partially on cooking pan so as not to have this occur.One 10/21/18 called company due to right front burner not cycling down. My 1 yr. guarantee ran out few days before. Company sent repairman at no cost to me on 10/23/18 since guarantee just ran out. This was truly appreciated by me. I also made mistake ordering this style of range since it was not self-cleaning. Very upset with myself since I have disability make it difficult to bend down for long length of time to clean it myself. My wish is that dials should be at back of range & burners in different positions on surface. This would also would be a safety factor for small children in home.

LTC20380 - I received my new fridge on March 5, 2013. The ice maker didnt work right. I called the service center in Alabama. The person I spoke to sounded like he was on drugs. I stayed home for the scheduled appointments. I had to call them 2 times and both days no repair person showed up or called. Even the Home Depot where I bought it from in Springfield Gardens, NY was no help either.

Bought my LG French Door 11/11/15. Work well. In April 2017 right door start giving problem, not closing. Try calling LG they are the Philippines, no result. All I got is you are out of warranty, I do understand but we do buy appliance every year. This is not right. They make mass production, lots of mistake and cant stand by their product. I was told you have to send receipt to show proof of purchase, then one agent set up a appointment and cancel without letting me took a day off for this. Food going bad, losing energy. LG you should stand by your product.

I am truly disappointed with my LG washer model WT487OC. I purchased it approx 61 months ago, and yes my 48 months protection plan expired. The machine began to exhibit a problem 3 months ago when after a wash load, there was a noticeable debris on the damp clothing which led to concerns before drying the load. After a few calls to LG Customer Service and a discussion with Rocket Appliance Repair who LG suggested I call. It was determined that the machine somehow had developed mold internally. I tried over 10 different options that LG & THEIR REPAIR SERVICED suggested I attempt, but to no avail. The machine was considered unrepairable. In over 40 years of cleaning and purchasing household appliances I have never experienced anything like this. I will never buy LG appliances again, and any I presently own I will seek replacements for as soon as possible.

I have worked on LG washers front loads. When I order a motor it is different than the original motor. All it needs is a hall sensor. They decided to change everything. So I do not recommend ever buying an lg washer.

I bought a LG electric dryer DLEX3250W Dec 21/14, and on Dec 30/16, the motor that turns the drum. If it hadnt been for the observant person placing the clothes in the dryer, it would have caused a fire. The element was working on high heat. The dryer cost was over $700 and had to be replaced or fixed. Not impressed with this short life span of an LG dryer.

Ive had the LG front washer now for 3 years and the only problem was not getting that fresh smell. Issue resolved by switching to powder. Use the speed cycle - only 21 minutes. Drain the pump tube monthly and leave the door open. Clean the rubber ring monthly. Try it.

Purchased LG dryer in 2013. Stopped drying this week. Got nowhere with LG customer service. Totally useless. Required a $150 deposit just to initiate a service call then the cost went up from there. We do 1-2 loads of laundry a week for a 2 person household! The quality is so poor. Our OLD Kenmore lasted 19 years with no problems!!! Stay away from LG products!!!

After 20 months my LG fridge with an inverter linear compressor failed. LG customer service is terrible, as I have to wait 7 days for a tech to look at the fridge to determine the failure.... it’s the compressor... No cooling in both freezer and fridge compartments, all fans are running. I’m one of many unsatisfied customers! Had I known the reliability of the inverter compressor was this low I would have purchased the fridge! I hope there are some lawyers out there with similar failure of their fridge and consider a class action law suit against LG Electronics. The inverter compress design is faulty and all customers should be given the choice of having it fixed (only to fail again in 18 months) or a total refund of our purchase. STAY AWAY FROM LG INVERTER COMPRESSORS OR LG!

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didnt do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, Ive made more expensive mistakes in my life, but not many.Theres not much to add that hasnt already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a water saving machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.Im with everyone else - I will never purchase another LG product as long as I live, and Im really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. Its apparent I will NEVER get my moneys worth out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know were not happy with their continued decision to sell LG products.

Original manual says, Do not wash or spin water proof clothes. Literature Update: Do not wash or spin any item labeled or known to be water-proof or water-resistant, even if the product care label on the item permits machine washing. Failure to follow these instructions could result in bodily injury, severe damage to your laundry, your washer and/or property damage as a result of abnormal vibration of the washer. Examples of water-proof or water-resistant items include certain mattress pads, mattress covers, rain gear, camping gear, skiing apparel, outdoor gear and similar items.I contacted LG and they informed me that it is all legal and there is nothing they are going to do to help me wash my water resistant clothing. Of course, this is after speaking with several reps and getting the runaround, playing stupid, not understanding that water proof and water resistant are different, and outright telling me that this is all in the original manual. I had to email a copy of the page in question for LG rep to tell me that yes, they have changed specs on the washer but they are legally allowed to change it and there is nothing I can do about it. Specs are supposedly listed and changed on LG website and it is all legal to change it after sale of a product. I have read the whole manual and LG rep has pointed me to the exact page they claimed at first this information was to be found.

Washer is 2 yrs old. Electronics are messed up. It waste a lot of water. Piece of junk. Dryer is 2 yrs old. The electronics are starting to go junk. Wasted over 1000.00. Buy the old time Kenmore washers and dryers. You should get 15 to 20 yrs out of them.

I purchased a LG electric range Model No. LRE30453ST on 11/25/2011 for $885.90 from Home Depot. Unfortunately I hardly used the oven to realize I was sold a defective range. The electronic control pad does not work for any of the oven options because the start sensor is defective. I called both Home Depot (Store 2901 - 228-867-9925) and LG (1-800-243-0000) customer service departments. I was told by LG they only have a one year warranty on their products and Home Depot told me that they only have a two year warranty period. All I know is that I have basically a new appliance that took me 1 years to pay off and it is now nothing more than a decoration taking up space in my kitchen. Shame on LG Electronics and Home Depot for selling defective appliances. I make just a little over minimum wage and have no way to purchase a new range. This makes me so mad. I have had ranges that lasted over 20 years and now my range just sits there doing nothing!

I have had my refrigerator less than one year and the fan went out in it. I called repairman came out three days later to fix it and I was giving 150 dollars for the food that was ruined. The same fan went out a week later and two days later the repairman came out and fixed it. Two weeks went by and I had the same RF code on it and called LG for a repairman. Three days later they contacted me and said they would send a tech out in two days. P.S. All my food is bad. The tech came out and determined that the mother board was faulty and its going on almost two weeks without a working fridge!! I called LG customer support and they said I was not entitled to any more food replacement money saying they the LG techs replied in a timely manner! I asked LG if they would pay for a rental refrigerator they said no!!! So here I am I paid over 2500 for a fridge and I have not been able to buy food or keep anything cold!! I have two children plus Im disabled!!!

Our range is two years old. We purchased an extended warranty. A few months ago, I noticed rust spots on the front of the stainless steel oven door. LG is giving me the runaround on fixing this. The warranty does not cover cosmetic issues, so I had to, after 4 hours on the phone, deal with LG supervisors. I am in the process of waiting to hear if the oven door will be replaced at no cost to me. From what I learned on the internet, this is a common problem in the manufacture of stainless steel appliances, but the companies that sell them refuse to take responsibility for the issue and blame it on the consumer for not taking proper care of the product.

Right after the 12 month warranty expired the microwave stopped working. We were lucky that we had a home warranty insurance so all I had to pay was $75. They had to replace the Magnetron, the fan and the fan blade. The LG service was good, however the microwave is not. Buy extended warranty. May be it will help.

The fridge was not cooling and my food was getting spoiled. I called LG and they sent the local technician three times. They also sent different types of parts. Then, the local technician tried to fix it, but they couldnt. Finally, I was told they couldn’t do it and LG was going to replace the refrigerator. I called LG and they told me that they would have to send their own technician. That took almost two months and finally, the LG technician came to my house and changed a part.At that period, I lost a lot of food and the medications of my mom and my son. I bought every day from the store so I lost almost $1,500. I followed up with LG and they told me they were going to compensate me for 1,500. After the refrigerator was fixed, they called me and told me they can pay only $250 reimbursements food loss. Right now, the refrigerator is working but my main concern is who’s going to pay for my loss. I have too many problems and at the same time, I got a refrigerator problem. It’s too much headache.

Well, it seems that every time I turn around now something goes wrong with my machine (LG washer). At first, I thought it was the best investment ever. After the warranty expired, it seemed that the rubber that goes in front of the machine that seals the door closed has a slit on it. New part would be around $100.00 plus labor. It seems that we need to have someone out here all the time. We just had it repaired because the computer needed to be reset. We have had it serviced 4 times. Really, why are they so expensive if they are going to need all these repairs after 4 or 5 years of purchase?

I bought an LG refrigerator from Home Depot in August 2007. It is the freezer on the bottom model. After about two months I noticed dripping in my basement. The ice maker plastic hose had a pin hole right behind the fridge and water was leaking down into the basement and onto the I beam. The whole beam was filled with water. Home Depot came and replaced the plastic hose. Then it leaked under my new laminate flooring and ruined a section of it.I just shut the ice maker and the water to it off. I use old fashioned ice cube trays because I am afraid to have another leak. I also have had to replace the crispers in the refrigerator section twice as the plastic keeps cracking, making the crisper unusable. The new ones dont quite fit and are relatively expensive. I need a new one again. Thats 5 repairs in 6 years. I cant afford new fridge but this one is a piece of junk.

Our washer (LGWM2301H) was purchased 3.5 years ago. Recently, it developed a grinding sound that was amplified when spinning. A repairman charged me $80 to tell me that the bearings were going and, OF COURSE, that particular problem was not covered under the warranty (whatever the hell is), and that the repair would cost more than $500.My husband and I are both a little shy of 70 years young and do just a few loads a week. Also, we have used numerous AMERICAN-made washers in our lives that never broke down but just were replaced due to age. This expensive LG was a treat for my retirement; my husband wanted me to have the BEST. Well, as it turned out, we bought the BEST of the Asian junk market or wherever this jewel was conceived - LG has taken care not to provide that information. It has been hauled away today and been replaced by an ALL AMERICAN-MADE MAYTAG top loader. The downside of this is that LG screwed us out of $800. (I could have had my laundry sent out for that amount.) But the upside is that, hopefully, LG will continue to put out junk and screw itself out of the market with the rest of the junk producers. It is refreshing to know that the MAYTAG IS ONCE AGAIN COMPLETELY MADE IN AMERICA, BY AMERICANS - WITH COPPER WIRING AND NO ALUMINUM JUNK . Go for it, LG. I can only hope that you will continue digging your own grave.

Stainless LG Dishwasher Model: LDF7774S - Stopped working suddenly this morning, made a funny noise when I turned it on. After reviewing the whole Manual, it still not working. I just called LG. They tried and failed with the diagnostic test. Since I bought it June 6, 2014 not in warranty. Paid $249 for service. Lets see what happened. I am very disappointed. The old dishwasher that came with the apartment worked for 25 years. I replaced it because I just renovated the kitchen.

Purchased a LG French Door Refrigerator less than 2 years ago. Started to notice freezer was not keeping things frozen. Call LG, do the diagnostic where you hold the phone up to the appliance (crazy and doubt it works). They agree to send a tech. Wait a week to get on the schedule. Tech from Mr. Appliance comes out and says compressor, coil and evaporator are bad. We need to turn it off and wait for parts. Parts take another 2 weeks. Tech was here today and replaced all three parts. It took him 3 hours. When he went to start it up, no go. Turns out the heater in the evaporator is bad and blew out the main board. So now both need to be replace. Spent an hour on the phone with LG. First level is outsourced overseas and customer service reps do not speak good English. They follow a script. Begged to talk to a supervisor. Waited 30 minutes for supervisor to take the call. Spoke to Neil and Willie and they did nothing. Told us they couldnt escalate higher. As long as they deem the appliance repairable we have to wait for the new parts to be delivered and then schedule another tech visit by Mr. Appliance. Absolutely NO customer service. They could care less that we have been without a refrigerator for over 3 weeks, 2 days from Thanksgiving. Its very disappointing to hear them say Life is Good and we dont want you to be inconvenienced while on hold. And then when you speak to someone, you get zero assistance or customer service. We will NEVER buy another LG product. We bought a lemon which I get sometimes happens. But the reason we wont buy from LG again is their complete lack of customer service. Totally disappointed in how we were treated.

I bought an LG LDF5545ST Dishwasher on March 26, 2017 from Lowes. Within a month the dishwasher started to smell so bad we thought there might be a mouse or something in it rotting. The dishes also were not coming clean or getting dried fully no matter what we did. I called LG and did everything they told me to try and it did NOT work. Do NOT buy this dishwasher, I am trying to get them to take it back, they are saying its been too long but I am going to do everything I can because this is disgusting, I cant even tell you how bad the smell is. Im going to schedule a maintenance person to come when the smell is at its worst.

I purchased an LG refrigerator, model lfx31925st at Home Depot on 9-24-11. Ive been having problems with it quite often. I called LG many times once they sent their technician to check it out but he did nothing. I was not home at the time but my wife was. As Im typing this, the refrigerator is not cooling. I lost all my stuff. It was the most expensive refrigerator at Home Depot. Do not buy LG.

Beware! I thought my new LG oven was self-cleaning. After all it says Easy Clean on the selection on the top of the range. Easy Clean is NOT easy. It involves: pre-scraping; using water with very low temperatures; and a LOT of elbow grease with non-stick scrubbers after the 20 minute process. I am SO disappointed in this aspect of what is otherwise a great oven and range. LG -- you need to fix this issue going forward!!! I am way too old to be down on my hands and knees scrubbing my oven. This is pathetic...and an all day process.

I bought an LG Range from Best Buy in November 2018 for $1800. In February the oven broke and I have been told that it was the control panel. After 3 weeks they have sent the control panel but the LG repair guy said that we need 2 others parts. # weeks later I am still waiting for the LG repair guy to fix this oven. Its a total of 6 weeks. Meanwhile my 8 months LG dryer broke. I couldnt go with the same experience. I decided to pay out of pocket, 300$ later. The dryer broke 1 week later. I just spoke to an LG supervisor who said that she didnt get any parts order. I am literally crying... Worst customer service. Terrible appliance!

I purchased several LG appliances. I have had nothing but trouble with them. When I call customer service they give me the runaround. The customer service agents are very difficult to understand. The agents I spoke with were from the Philippines. When I asked to speak with their supervisor, I was hung up on several times. After repeatedly trying to reach an executive customer service agent, I was transferred to someone who spoke english without an accent at all. They refused to help me with an obvious defective LG washing machine I purchased a couple years ago because I did not report the rust when I purchased the washing machine. The rust did not occur until two years of very careful use. They have refused to help in any way. I asked our appliance repairman to tell me what appliances he would never buy. NUMBER ONE on his list: LG! He says he gets more calls to repair LG appliances than all other brands combined!

Price was the best. Delivery was fast. Old refrigerator was taken. Size of compartments were good. Design is nice. Cost is excellent. Different compartments for easy access to food and drinks color choices and size available were also taken into consideration. Ice maker which breaks mine has been repaired at least five times since purchased.

1) Super-duper energy efficiency is achieved by hard tumbling. I always set up this machine on the lowest possible setting for soil and spinning, yet it ruined a whole load of clothes. Everything made of knitted fabric (read: all T-shirts and all short-sleeve shirts) after one single washing cycle is stretched to the point that it is no longer usable, precisely - became 2 times wider and 2 times shorter. Also, I have 2 regular shirts ruined - the machine tears off buttons with pieces of fabric, and just tears apart fine fabric. I want to underline again - it happened on the lowest soil and spin setting. So, basically, if you are interested in Delicate cycle - it does not exist. All other cycles have no value, since you will get your clothes ruined anyway.The only thing the machine could be usable - washing jeans and soldier uniforms. Towels and linens are okay too, but forget about washing your clothes, any knitted and fine fabric.2) Because it is high energy efficiency machine, you cannot choose water temperature. Well, nominally you can, but in practice it tries to use cold water. In most of the settings except the last one, you will get cold water in the washing tank. The highest possible setting, hot/warm still uses cold water from the tap, and the machine does not have a water heater. So, to get hot water only you have to dance around it, and turn cold water tap off, then on.3) Water efficiency feature does not exist - it has a couple of settings like half tank and full tank. So, if you want to wash a couple of jeans or 4 shirts, you will get a half tank of water, and the tank is huge.Overall - taking into account the price, the efficiency, and the amount of good clothes I have spoiled by the machine - this is the worst purchase in my life.

We bought a new LG fridge with our home and it lasted about 6 months. Quit making ice. I called LG and they determined the compressor was failing after a month of service calls. They ordered parts, canceled my appointment 2x, finally someone shows up and says, We’ll I don’t think the compressor is bad. We said, Well 2 other people said it is so replace it like youre told. He did and it failed. The fridge never got cold. Ruined all the food inside overnight and when we pulled it out he had damaged the back panel. Called the repair group and was told they couldn’t come back out. It was up to Lg. Again called and jumped through all the hoops with Lg and now we’re waiting another week with no fridge or freezer. Had to go out and buy a chest freezer. They don’t care at all. Do not buy a LG fridge!!!!

After 1 year, 5 months of light use, microwave broke. Could be the Magnetron, which has a 10 year warranty, but the service call to see if it is the Magnetron costs almost as much as the microwave and if it isnt the Magnetron, well? All microwaves that I have purchased in my life have lasted until I moved or gave them away. LG Microwave? PITIFUL!!!

I have had this washing machine about a year and noticed that the blanket’s come out as dirty as they go in. The clothes don’t get clean. I haven’t had it break at all but the quality of the washing is so bad I am going to try and sell this one and buy a front load. I have to take my clothes to the laundromat to make sure they get clean!!!! Why did I bother with this piece of junk? I would leave no stars if that was allowed. They should recall all of these and give us our money back. I will NEVER buy a top load again. They just don’t clean like my old front load that lasted about 10 years before I had to replace it and I had to pick a piece of junk. Anyone want a used washer? Sell it to you cheap!

After considerable review, we (in hindsight, unfortunately) purchased a Suite of LG products last year (2019), the FRENCH DOOR LFXC22526S being the refrigerator leg of it. From the day we literally plugged it in, it has been, and continues to be, a disappointment. For a company with a footprint of LG, were appalled at both their lack of engineering and Customer Support.Our issue became noticeable day 1 when the appliance was not cooling properly. The first indicator was the milk, (which was stored on the refrigerator door rack to accommodate a gallon size, was WARM. My wife proceeded to purchase a thermostat to monitor the temperatures within the cavity of the unit. For the limited cubic space it has, the temperatures varied considerably. We proceeded to contact Customer Service, and for a unit right out of the box, we immediately encountered additional challenges. 1- Our first contact was with a Customer Service Representative in the Philippines who spoke Very broken (if any) English. (Follow up calls were just a bad.) For such global company you would expect them to have better matched resources to offer its customers. 2- To have a Technician visit the situation, they would potentially charge a $50 Service Call. (Again, the unit is not even a week old. That policy took some arm wrestling, but it led to being waived.) 3- Fast forward, a Technician did arrive at the house to physically and wirelessly confirm the settings. NO PROBLEM. At this juncture, my wife was getting a bit perturbed and stated a temperature measuring 40 degrees is not only a problem, its a health hazard. The Technicians solution was to recommend we rearrange the contents where items as mustard, pickles, salad dressings, butter.... should only be on the door racks. Items as milk, even though the door has a rack to accommodate a gallon container, should go on a shelf. (Its noteworthy to mention; weve stored milk on the refrigerator door for the last 40 years with no temperature problems!) When we proceeded to challenge that rationale, his final cure all was the straw that broke the camels back... we just havent adapted to it yet. Those remedies are very shallow for a unit that costs ~$2,000 with supposedly state of the art engineering. We cant fathom how a major entity as LG can be so deficient in some basic engineering features compounded further by their shallow offerings for customer satisfaction. We did not proceed with the Extended Warranty they offered primarily due to its cost. Layered on top of that, the manner they addressed the above circumstance further discouraged us as I have strong reason to believe we would likely get the same run with any service calls. That, and reading other reviews, causes me to proceed ahead with fingers crossed on both hands. For their sake, I hope LG reviews these posted complaints as they are legitimate issues they should take some ownership of. I (and others) will have serious second thoughts about purchasing ANY of their products with an LG name plate.

The specifications on my LG washer state it will pump up to 96 inches high. It does not, and leaves water in the bottom of the tub. It is a LG WM3575 CW, Serial #: 602PNGX2H359, purchased on May 6 2016. It was delivered, installed on May 9 2016. The washer has not drained properly since. I emailed LG on June 2, 2016 about my complaint. I received no response. I submitted an email again on June 7th. I still did not receive a response. After several phone calls, a technician was scheduled to come out on June 17th. He took photos and determined the product was not working as designed from day one and was installed properly. His recommendation was a pedestal or add a check valve to the drain pipe.I contacted LG everyday the following week. Each time I was told I would get a return call. After several calls, it was determined that the photos taken by the technician never made it to the office. I had to take my own photos, and email on June 30th. Now they are saying maybe the extra bend in the hose is the problem. The hose has to bend to go up and it has to bend to turn down into the drain. That is normal and is exactly what the pictures look like on the install diagrams.On August 4th I had another technician inspect the washer, and he gave the same diagnosis as the last technician. I have an open case with BBB # **. The case opened in July, and LG has until August 12th. I called customer executive services to give LG an opportunity to provide a resolution. The representative Robert, supervisor # ** assisted me. He provided the best customer service he could. He researched the information and spoke with technicians and supervisors in order to provide a resolution to the satisfy the customer. I suggested LG provide me a pedestal to determine if that would resolve the issue. LG stated they do not manufacture pedestals, so they cannot provide one. What a failure on your part LG. I will not buy LG again!

I purchased an LG Model# LFX33975st Refridgerator from Lowes September 2004. I paid 2748.60 for it and also purchased the Lowes extended warranty. That is a whole different issue. This fridge never cooled like it should from the day I bought it. I would hear weird noises from time to time, several times the freezer would start to thaw out. At first, I thought my wife had too much stuff in it but that wasnt the problem. Then it would start working again. A lot of food would spoil in this fridge. Well, it finally quit cooling altogether and we lost all of the food both in the fridge and freezer. I called Lowes as I had an extended warranty and I also contacted LG. LG sent a new compressor and the wrong filter drier and scheduled the service facility to come out and make the repair. The repairman came out and found a leak in the fridge evaporator. He ordered the new part, he came out to make the repair. Now, this is going on for 3 weeks. 48 Hrs later the freezer is working but the fridge is not. So after doing a little research online, it is clear that LG has major issues with their compressors and other components that they are aware of and there are several class action lawsuits against them. I have all LG appliances in my house as the salesman at the store told me how good the LG products are. I am very sorry I purchased these products and will never buy another appliance from LG or Lowes.

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

This refrigerator is horrible! It almost burnt my house down! I smelled a horrible smell and realized the lights in my refrigerator had melted the housing it was in on my refrigerator. It was falling off the top, the plastic all around it was melted and when I wrapped a light bulb with a towel, it still almost burnt my hand. All my food was spoiled. The food was hot, melted and spoiled. Im so glad I got this before a full blown fire started before going to bed tonight. After googling the problem, I see this has been a problem for years with lawsuits (successful lawsuits dating back to 2010) and still 4 years later this is still happening. LG needs to have better quality control. Do not buy LG!!

I wish I would have read the reviews before I purchased the LG refrigerator my big mistake.We purchased the French door refrigerator on 12/2012. Didnt expect it to last only 4 yrs. Like other reviewers the compressors and motherboards have been replaced not even two months ago and already failing. We were lied to and given the runaround about getting the parts. Living out of an ice chest for 4 wks and replenishing the ice didnt come cheap. They really need some overhaul in the customer service dept as they must go to liars training. Now I see what a piece of junk LG is. I wish somebody would get a class action lawsuit against them. We were supposed to get an email receipt. Still waiting. Never again would I purchase LG.

LG wt5001c Bad Washer. Purchased in 9/12 at HD with 3 year extended warranty. After 2 yrs I had issue with motherboard. Then 1 year later I had issues with transmission and drive which was replaced. Now 1 year later the tub wont stop filling. I had to replace the LG with a new washer instead. Repairmen mentioned to me that quality control has been slipping from manufacturer due to mass production.

Purchased top of the line LG microwave. Have not had it (6) months - it got so hot that had we not noticed & pulled it out I believe it would have started a fire. It burned up! NEVER will I purchase a LG product.

Purchase this LG Electric Range LRE3012ST in 2011 and oven stopped heating correctly in August 2016. Repairman stated the oven control board and oven sensor need replacing. The oven sensor part was available, however LG no produce the oven control board. I call LG and they referred me to ENCompass who in turn sent an incorrect part; was later told by customer service, part was not available and there was nothing they could do. How can you produce products and not parts for the products? I have not been able to reach executives as of to date and still without a working oven. Bad... customer service.

The buttons on the machine are malfunctioning. It is real pretty. The tub is large and holds a lot of clothes but uses low water. I probably will have to get American Home Shield to have someone come fix the buttons that are not working though.

LGLRFC21760ST - Numerous calls to retailer and independent repairmen re: water spilling out from freezer and unto floor (It has ruined the hardwood floor in kitchen area) since purchase in 2005. Have paid lots in labor and parts over the years, they all do something different than the last guy..... and it keeps leaking. Called again and repairman said, You should have called us earlier. Really???? How many times do I have to call - and pay - to get it fixed? Now read that many others have experienced the same problem, but I have never been advised that it was a common issue with this fridge. Guy today said he would check to see if there were any bulletins issued on this matter for LG. Are those bulletins available to the public? Really, really frustrated after seven years with this problem. And now likely a very expensive bill. Plastic bins have also broken and will be replaced - poor design said the repairman - but that is the least of my problems.

I called LG service department to warranty my dishwasher pump motor for loud grind, knock noise and found my warranty void due to me diagnosing my own dishwasher (my factory warranty will only cover the part not labor). I offered to send the motor to LG confirm default in pump and I offered to pay a LG service tech to diagnose and confirm the problem with the pump motor and let LG refund me for the service call after confirmation of default, but turned down for both. My only option would have been to pay labor for diagnosis and repair to receive my warranty part for a 6-year-old dishwasher, but does not matter now. My warranty is voided because I diagnosed the problem myself and cant afford to pay to do what I can. Will Never Buy LG Again.

We bought our french door fridge in 2007. First I noticed that the shelves sag, and dont seem to hold weight very well. I had to replace the door to the pull out drawers twice, and Ive just put in a second service call regarding the ice maker. We replaced it once already, for the price of $412. If we have to replace it again, we will have spent $1,000 on repairs, for a fridge that cost $2,000. I will never buy an LG product again. And if youre thinking, maybe were being a little rough with the appliance, our family consists of two adults, period.

I chose to purchase my LG refrigerator because I got it on clearance at a ridiculously low price at Lowes. I believe I only paid about 400 dollars for the fridge. The original price was over 1000 dollars. I found that to be too good of a deal to pass up. It had enough of the features I wanted at a price point I found attractive. I liked many features of my LG refrigerator. The first thing I liked about it was the color. It was my first stainless steel refrigerator. I also liked that it had side-by-side doors and the fridge was on top. It was cool at the time. I did not like that it needed a special water filter that was extremely expensive. I also grew to dislike the quality of stainless steel it was made from. It was too prone to smudging and the steel itself was too bright. I prefer a brushed or gunmetal finish to my stainless steel.

I have the LG refrigerator Model # LFD25860SW. I just tried to clean the refrigerator and had great difficulty removing crisper drawers, the bottom shelf, etc. I ended up breaking off many pieces of its cheap plastic. I havent contacted the company yet about replacement parts, but Im not sure if I want more cheap plastic parts!

This is a review of the LG customer service experience for a repair of an LFXS29626S French Door refrigerator. We woke up Christmas morning to find the 3yr old refrigerator was no longer cooling at all. Reviewing the warranty showed that the sealed system was still covered, so I placed a call to LG customer service. While the customer service phone rep was quite friendly/understanding and professional, thats where the enjoyable experience ended. Net-net is that after 4 months and 5 separate repair visits from 2 separate 3rd party repair shops, many phone calls, much lost time and spoiled food, the unit is still not functioning as expected. The unit was cooling properly after the 4th visit, but now the unit sounded like a leaf blower all the time. The final fix was more of a hack that only partially addressed the noise issue, but they say that it falls within spec tolerance.I called LG and requested escalation. Upon speaking to the escalation manager, I requested that they replace the unit since it was not actually fixed. She was very firm that the company had a process that must be followed and that they would not replace the unit. They offered a minimal reimbursement for the spoiled food, which would nowhere near cover all that we had lost. Either way, we have not received any reimbursement. At this point were going to put the unit in the garage and purchase another refrigerator - something other than LG. The thing that the company (especially the escalation manager) didnt seem to grasp was the concept of total customer value. Not only will this experience keep me from buying LG refrigerators in the future, but since they also sell everything from washers/dryers, to TVs, to cell phones, I will look elsewhere for many products. The marginal cost for them to simply replace the refrigerator would probably have been around $600, but instead they likely spent more than twice that on parts and 3rd party repair services. When you add that to the future lost revenue it was simply a bad business decision that could have been properly remedied in order to keep an affluent customer.

After being told that this washer was the most top-rated, we decided to make the move to this HE machine to save water. It has the clear top, so we were suspicious from the start with the minimal activity and agitation seen with the impeller system versus our old machine, plus it appeared that some clothes werent even getting wet! But the information we had read told us that all of this was normal.We were shocked at the 1:47 hours to complete a load, but again, we were able to wash twice as much in one load. BUT, a load of heavily soiled Levis from gardening, which would have been no problem with our old machine, came out filthy, even using the Heavy-duty cycle with extra water! TWICE!! This really is not acceptable, but we dont have a lot of faith in trying any other HE machine now either. We are reading bad reviews on pretty much all of them!

I bought this 2 years ago and had problems from the first load. The bottom slide out rack CONSTANTLY goes off track and can take 5-6 times to get it back on. Not an easy task when you are bent over and it is full. Dishes are always spotty, have tried every cycle and lots of different detergents and rinses. Everything is spotty and has a slippery feel to it. I end up using the rinse cycle only after doing a load and then they dont dry. More times than not I just hand wash the dishes. QUICKER, MUCH MORE ENERGY EFFICIENT AND DONE RIGHT. DO NOT BUY THIS CRAP.

The steam dishwasher went dead during warranty. The corporate repair technician came out. He did something, said he could not replicate the problem, and the washer started up! Two months after the warranty expired, all 3 circuit boards went out. The corporate technician was no longer allowed to come out, and we were forced to use a new company that only services LG on Fridays. Weve been doing dishes by hand for 6 weeks, and still, dont have the parts. It will be two more weeks at the minimum before repair is complete due to LG policy, parts distro, and customer service. Dont waste your money! Where are the class action suits against this company?

We purchased an LG LMV1813ST late July of 2012, but it was not used until late November of 2012. After we finally moved into our new house, we bought all new LG appliances totaling $5,500.00. On January 14th, we went to use the microwave and it would not heat anything. We have a technician coming out tomorrow. Not happy at all. It was used not even two months!

We bought 27.6 cu ft french door refrigerator in June of 2013. LG should be disappointed at the quality of workmanship. The compressor on our unit just failed, and it will cost us hundreds of dollars to replace. The kicker is not the cost of the repair, or the poorly made unit we spent thousands of dollars on, it is the time we have been without a refrigerator, and all of the stuff we have to throw away and replace. LG set up a preferred vendor last Friday, it is now Tuesday, to come look at it. We are still without a refrigerator, and LG continues to tack on additional charges to fix their poorly made product that is under warranty. The inconvenience on a family of 4 with 2 small children heavily outweighs the damage to the pocket book.

It had literally been over a month with this issue!! The compressor went out on my fridge. I already knew that, contacted LG and they still had to send someone out to “diagnose” to tell me the same thing, which leads to them ordering parts that they could’ve had already if they had listened. So first of all why give an 8-12 window when the tech shows up at 2. Not once but twice!! Now, I wish I was joking, but they are sending someone out again for the 4th freaking time to fix this damn thing!! Please stop wasting everyone’s time and just junk out this worthless unit. Please believe me, never again LG products. It’s said that I work in retail and have shown them much love, that definitely ends today. I will definitely never recommend, sell or talk highly of. Count on that. What a waste of time and money. Not to mention, not being able to cook meals at home and wasting so much money on having to buy takeout and food spoil. Can’t believe this.

I purchased the LG DLE2050W Dryer along with the matching washer 2.5 yrs ago. We have replaced a sensor, a fuse and when the dryer quit drying a week ago, I thought here we go again, ordered another fuse and guess what, that didnt work this time. I have had a couple of dryers over the 32 yrs of our marriage, and never had to replace more than a heating coil even with 2 boys growing up here. It is just my husband and I now, 2-3 loads a week and dealing with this is ridiculous. You have to take the drum out to get to the most minute parts and what a pain that is. So, this dryer will be stuck in the corner of the basement and tomorrow, I am getting a new Whirlpool and feel confident I wont be dealing with these issues again.

The LG Model LDE4413ST could have burned down my house! The knobs are way too sensitive, so whenever anyone brushes past them, even slightly and without the knob pushed in, the stove top turns on and you wouldnt even notice until its too late. Very dangerous. Someone else in my family has a gas LG range and this happens to them all the time as well, so I wouldnt be surprised if a lot of other people have this issue. We put in a complaint with LG with pictures of the damage. Tim, whom my husband spoke with on the phone, told us This wasnt your fault. Well take care of it. Now, LG is telling us our home insurance has to cover it and they wont do anything about it. I have reported LG to saferproducts.gov and Im looking into filing a class action suit.

Purchase a French door refrigerator a year ago. 11 months in I called concerning loud noise. I was given a email to figure out how I can fix it. They never sent no one out. Needless to say refrigerator still continue to make noise after I tried to do what video suggest. A month later noise continues caked back, and I was quickly reminded that my warranty had expire. I explain the issue never was fix, before warranty expired. Was able to speak with supervisor and was told to verify proof of purchase and she would take care of it. Its been a week and no called. Now this morning the refrigerator has stop working all together and still making noise with errors displaying on door. Notified and they did not want to help. Someone suppose to call me back in 30 mins. Its been an hour no call. Food is defrosting as we play waiting game. I am so disappointed. Nice refrigerator, but only good for 11 months with no help of getting it fix.

My 2-year-old front loading LG 2050cw has had a mildew smell for about a year. I discovered that it was because of mold inside it and all around the rubber seal to the door. Its a waste of my money. It is 2 years old, so not returnable.

I reported a range/oven from the time the oven was turned on. The staff at LG that takes complaints and concerns told me to send pictures of the warped oven. However, several attempts to get some type of follow through and repair was unsuccessful. The oven condition showed that it had been defective when the range was manufactured. Gus from LG did not return phone calls after the pictures were sent by mail and then faxed. To this date, I have not heard anything back from the company. This incident will determine what purchases I make in the future.

You HAVE to clean the dishes before running the dishwasher or they will not get clean. We bought repair or replace insurance: all that is good for is having parts replaced because they will not replace your entire unit... They spent one yr. putting new parts in this new dishwasher. The man sent makes me wonder if LG even knew this was going on! They were not much help.

We bought the top of the line LG Front Load Washing Machine 3 years ago. We had a repairman out 1 mo ago to service our LG dryer and while he was here he said our washing machine was about to go. He pointed out the loud noise we heard was from the drum that was about to disconnect from the machine. One month later, thats exactly what happened. When I called LG they said the drum was covered but the service was not. I called two of the recommended service repair people and the estimates I received were $695 and $800. I called LG back and asked if this was typical of a 3-year-old washer. I was told it was not their fault that I didnt buy the extended warranty! They do not stand behind their products!

Front loader machine is great--steam cycle/sanitary cycles are a PLUS. The only negative which really isnt a big deal but the labels designating cycles wears away. Maybe make a plastic replica that can be applied over the original markings. I have put my trust in LG for years--from dishwasher, refrigerators, big screen tvs---can be beaten.

Bought this machine in 2011 from Conns. We never had a problem, but the only thing was where the bleach dispenser it started rusting and I would just clean it. I did buy warranty, but before it expired I called to tell them about the rust. Conns said that is a manufacture problem, they only repair. So I didnt renew it. Now the tub makes horrible noise when washing rinsing. And clothes comes out soggy. I called LG yesterday, I thought maybe they could do the Smart Diagnostic and let me know what machine needs. They said if they did the diagnostic it would mess up the machine?? For them to send a Tech out it will cost $414 with one year maintenance or $302 for 60 day warranty. So disappointed, I might as well go buy a new one.

WM4270H and DLEX4070. Cleaner clothes than the horrible Maytag Neptune/dryer is done before next load in washer. Units are 4 years old. Very quiet operation. Wanted a dryer with a steam fresh option which this LG does have. Washer does not wear out clothes as previous Maytag unit. Regular repairs and quality of construction, very important to me. Unit still looks brand new after 4 years of use and not the first problem with units. I had nice shirts that were stained with grease. Previous unit did not remove those stains so used shirts for the lawn. Used the sanitary cycle on the LG washer with no change in detergents and stains were removed. I am assuming this is due to the LG heating up the water that dissolve the grease.

We had a french door Whirlpool, and within 3 months nothing but trouble, I nicknamed it Whirlajunk. After three years of continuous maintenance, we bit the bullet and bought another fridge. Went with LG and have not been dissatisfied at all.

Ive had our LG machine about 10+ years now and have NEVER had any problems with it - my clothes come out fresh and clean. The best machine Ive ever had (and Im 90 years old!!). Very easy to load and unload. I do rugs and other heavy items - great!

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

My family and friends had said that they like lg and Ive had good experiences with them before. I love the options that they had available to purchase. The fridge itself looked really aesthetic and fit in with my kitchen very well. I liked that it seemed to have a lot of space in it compared to the other fridges and some nice shelf space. I also liked that it had a relatively consistent temperature throughout the fridge. I didnt like that the freezer didnt have very much room to put things in it though.

So no big surprise based upon the various reviews concerning LG refrigerator performance. Yes our LG refrigerator stopped working so we called a local repairmen who diagnosis the issue as a compressor failure (which seems to be a common problem), but due to the labor cost and after considerable effort we got LG to send their own technician to come out on their cost to fix the problem. The technician was great and after repairing the compressor and the evaporator (also faulty) we thought all was good. Unfortunately the fridge still didnt work so he returned and after numerous hours and effort he informed us that oil had entered into the lines and there was nothing else to do but submit a request to LG for a reimbursement.We are currently waiting and cannot get any info concerning our status and whether we should keep the fridge to return and that reimbursement process may take up to 4 to 6 weeks for a prorated reimbursement amount. So we have already have waited six weeks without a fridge and will potentially need to wait another six weeks before we have closure and honestly Im not too optimistic based upon the length of time and the ambiguity that each person gives us on the phone. Although each customer service rep is nice it is unfortunate that LG does not give the autonomy to make a decision even when their own repairmen have given forth their assessment. I realize that products fail but when there is an obvious trend LG should be fast recognize and not strong their patrons along. Its just bad business.

The refrigerator failed twice in three years. The technician showed up the first time, however failed to show up for the second failure. Therefore, the unit went directly to the trash and I purchased a different unit. Trash, pure trash and very unreliable service.

UE codes frequently have to balance the load again and again. The machine just keeps wasting water - when it attempts to balance - all the way to the top and then pumps it down the drain and wastes our limited California water. You should do your job and force them to offer a software upgrade online. The machine have the modem cell phone link and customers could upgrade this dumb wasteful software without some LG moron coming out to tell lies and you what you already know. Force them to open the source code and let someone savvy fix the software - other than LG. They should be fined for the water wasting in a drought. This is huge capacity machine that cannot balance a light load.

I bought a New LG washing machine. 5 weeks later it squeaks nonstop while washing clothes. I called LG, they send a repair guy out who is in my home less than 5 min and says I have no idea whats wrong with it and he leaves! I had to call LG again 3 weeks later because we hadnt heard anything from the repair guy and all they said was call the repair guy back. Here we are almost 2 months later and still have a squeaking washing machine! LG will not replace my machine. They are making us order parts! Very unhappy customer who has only made 3 payments!

We have an LG Inverter Direct Drive top loader washing machine with the large tub. I love it and it cleans to my satisfaction. It even has the clean tub selection. It senses the amount of laundry and puts in water to match. My husband thinks the water bill is less. My one little problem is I am short and sometimes I have to reach way down to pick up little items on the bottom and if that is the only complaint I have I am well satisfied and extremely happy with the machine.

We purchased a LG 25 cu ft refrigerator on 11-21-13. Not a small expense, $1400.00, on sale, too. Model LFC25776ST. It lasted less than 2 years. We called the company, and got NO more than an answering machine, leave your message, and well call you back. NOTHING happened. There was NO response from the company. I will NEVER do business with LG again, and am still angry at the lack of concern or even response from the company. LG has shown exactly NO corporate responsibility.

The service for the repair on the refrigerator was great. The call center service for our food loss claim has been horrible. Can’t get a call back or a straight answer. Will never buy an LG in the future.

LG Washer WTS5070CW - 1) Extensive rust around bleach entry port. Per LG cosmetic very common complaint. Washer was 14 months old. 2) Residual bleach from previous loads ruins clothes in next load. 3) Not a true high capacity washer. Shakes violently. Drum had to be replaced after damage from violent shaking. I have read many reviews. Problems 1 & 3 are common. LG top loader washers are LEMONS. $649.00 wasted!

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

Purchased new LG side by side from Home Depot in fall of 2012. Rust started appearing under the water/ice maker after the 1 year warranty had passed. The shelves also started to break about that time. It looks disgusting and I called LG for remedy and they said for me to do regular maintenance! Now I have moved to another home that has stainless appliances and cannot use this white fridge. Who wants it now... No one due to the rust on the front. Horrible experience.

I purchased an LG oven as a gift for my sons family in February 2013. After 6 months the oven stopped working. My son called LG and had a repair person come to the house. He had to wait over 3 weeks for the appointment, even after offering to be home at any hour. He has small children and trying to make meals for the 3 weeks was a challenge. Once the oven was repaired we all thought it was good to go. In January 2014 the same problem occurred but this time LG said they cannot get the part (after my son and his family waited another 3 weeks for an appointment). My son and I have spoken to LG and they offered to pay us back for what we paid. Of course they refuse to replace it. It is not longer an item that they make and since we got it on sale so a new LG will cost much more than what they are offering to give us. Shame on you LG. When I purchased my oven, not an LG, and it did not work properly, not only was it replace but it was replaced the next day. I will never purchase anything made by LG again. Customer service says it all and LG does not have it. From a customer of anything but LG.

I purchased this Truesteam dryer in February 2017. Since the first day I used it I received a D90 message. My clothes did not dry. It took several hours just to dry towels. My house is new construction so there is no way I have lint buildup and blockage in my vents. I called LG and demanded someone respond to check my dryer just for them to tell me it was fine and working. My clothes still take hours to dry and my gas bill is ridiculously high due to the hours I have to spend drying one load. My dryer is under warranty and yet they do nothing to fix the problem. Will not ever buy and would never recommend LG products to anyone. Total rip off. I am going to continue to contact LG until my clothes dry properly. With LG products, life is not good!

I have an LG all-in-one washer/dryer at my wifes salon for washing towels - it has broken down twice now in a year. I bought an extended commercial warranty for it as the regular LG warranty does not cover usage in a salon. First, both drain pumps broke down - covered by the warranty so we were just inconvenienced by having to go to the local Laundromat for a couple of weeks (dont want to wash the towels at home as you never know what kind of foot fungus the customers might have). Next, one drain pump broke down and the repair guy said the drain hose underneath the machine had cracked and was leaking. My bet is that he broke the hose as it is underneath the machine and there is no way otherwise it could have been broken. The pump replacement was covered but not the hose, so we wound up spending $250 for parts and labor plus the inconvenience of having to use the local Laundromat for another 2 weeks.Last summer, my LG TROMM steam washer (which has always had the moldy, stinky rubber gasket problem requiring frequent cleaning) started giving the LE error signal which according to the book means the motor is overheating. Its 5 yrs old now and out of warranty of course. I unplugged the machine and let it sit for 30 minutes and it started working again. Same problem 2 months later, same fix. Ditto for the next 8 months. This morning again, the LE error symbol and no matter how long I let it sit, no workee. No more LG products for me! While LG is better than the typical made-in-China junk flooding our stores, it is not that much better to justify the high price.

WT4801CW - Only bought this washer four years ago and can echo others who say that cycles take a LONG time. Now am getting OE error constantly ~ have done troubleshooting and there does not appear to be any blockage in drains. Will try appliance repair but disappointed as I had cheap Frigidaire for 15+ years and no trouble... Will not buy LG again.