Bought LG refrigerator LFXS28968S/00 in Dec. On Thurs May 24, error code dH F (not in manual) and stopped working. LG said to unplug for a few minutes to fix it. Wrong! Lost fridge full of food for family of 4. Called LG back, they said earliest they could send a repair person was following Wed morning, a week after fridge stopped working. I took day off work, but he showed up at 5:30 pm, worked for 2 hours, said it was fixed. Told me to put a brick behind fridge so it wouldnt sit too close to wall. Done. Bought new fridge full of food. By next morning, error code back, fridge not working. Called LG repeatedly, no help. Finally reached the repair person who said he had ordered a part. That was over a week ago. Left him subsequent voicemails, no response. Have called LG repeatedly, finally demanding new fridge. They said no even though its under warranty and no new repair or repair date after 2-1/2 weeks with no fridge and much $ lost in two loads of spoiled food. Im a busy working single mom now having to feed family on restaurant food or shop daily for just enough to cook for a meal without wasting the rest with no refrigeration. Terrible product, terrible service.

You know I expected that LG would be a good company and that if should something happen to my recently purchased LG fridge, that they would provide good service to me. How wrong I was. LG really let me down with not just their product - this new expensive fridge that broke that just after 1 year, but especially with their service. I asked if they could provide a service technician and the only one in my area wont repair the coolant system. So they purposely have the only technician in the Greater Vancouver area not do coolant systems. This seems designed to frustrate customers. They then said they could get another technician a week later who would cost $500 for labor (5 times the other service rate). In the end, I decided to scrap my fairly new fridge and get a KitchenAid fridge because its a better quality product and KitchenAid does right by its customers. LG is a really terrible company and I would recommend staying away from their products if you dont want to go through service hell.

LG replaced the compressor free of charge which was appreciated. We still don’t appreciate losing $$$ in groceries for the 2nd time. My advice would be to stay away from LG refrigerators until they have a vetted compressor. The Linear one ain’t it....

LG Front Loader Dryer heating element does not function correctly. It take 4 or 5 cycles which really runs up your electric bill. Weve had a professional service it and still works poorly. The LG Front Loader Washer didnt last more than a 4 years.

I love this LG refrigerator. It has side by side doors with a split refrigerator door that opens too so you can put milk add small things so you dont have to open the full door. It has ice maker and water on the freezer side. I dont like the manufacturers that put freezers on the bottom. I also have a 5 burner gas range. Love it.

Wow! So glad I read these other complaints. I thought I was doing something terribly wrong to have my just washed clothing smell so foul. Bad product. We should get our money back, but it doesnt sound like we will. We, the consumer, who purchased this product have been pretty much robbed of our dollars. They do not back their product. We lose. It makes me very angry since we work so hard for our money.

I have owned an LG refrigerator for five years, and have now had 3 times where it stopped sufficiently cooling due to a well known issue with the compressor and other internal components. There is even a class action lawsuit that covers numerous models. Part of the class-action lawsuit requires them to extend the warranty up to 5 years. Since I am now about 7 months past that 5 years warranty, LG will cover the parts to repair, but not the labor. Since the repair is quite involved, it is expensive and therefore not worth it, especially since this would have been the THIRD time to replace the compressor and other parts, and there is no guarantee it would be a durable repair. If the third failure of the compressor had happened just 7 months earlier, I would have been entitled, per the terms of the settlement, to compensation. I realize at this point LG is not obligated to do anything beyond the terms of the class action settlement, but it is infuriating to me that a company would produce a product like this, need to have a class action lawsuit to do right by its customers, and seems content to leave me with a product they know is faulty and refuse to take responsibility based essentially on a technicality. Its disgraceful. Avoid LG products. This is a nightmare.

The LG refrigerator was a good price - I believe I got the refrigetator on sale actually. I also had ice and water in the door and that is a feature I must have in my model of refrigerator. I personally like a side by side refrigerator. I also like several color choices, it is very much appreciated if the refrigerator is on sale as well. Also I like easy to change water filters. I do not like when the filter is at the bottom of the door on the refrigerator. Its too hard to get down there. I like the filter by the ice machine.

I chose LG because it had the most features I wanted and it was a good price. When I shop for appliances I take it seriously and compare several different brands for the features I want and need. It has met my expectations. It was a two door fridge with a bottom pull out freezer. It included an ice machine, variable temperatures, and different drawers inside. There was an ice machine in the freezer portion, as well as one that you were able to fill a water glass up with (in the area where water was dispensed. There was also a child safety lock. I disliked how the ice machine in the freezer part always filled up the whole freezer with ice when it was turned on. I think there should be an easier option to disable this and it should be made clear that this feature can be turned off and on.

My refrigerator went out 7 weeks ago. I called LG. They gave me a number to call to do the repairs. The compressor was out and LG covered it but we had to pay $500 in labor. LG sent the wrong compressor not realizing till the wrong one was installed. Called them. They sent a second wrong compressor. Call them. Was told it was dcd and is unfixable. I said my fridge is only 6 years old. They said I had to have my bill of sale. I can not find it. They told me they would figure out some other way to help and would call me in 3-5 business days. They did not call me so I called them. It was like starting all over again telling me to call the same people to come and look at it to service. After explaining several times he was short with me and rude and told me they will not help me without the receipt. What do they think? I walked out of Lowes carrying a refrigerator and stole it. I will never buy a LG product again.

I bought a front loader (LG True Balance) in December 2011. My clothes don’t seem to get cleaned, I watched it run its cycle and it doesnt run like the sales lady said, it will go clockwise 4 tumbles then hesitate, goes counter clockwise 4 times and hesitate and then continues like that the whole wash cycle. It spends more time not doing anything than tumbling. My daughter bought a Frigidaire and I watched that run and it runs like the sales lady said mine should run. It tumbles on both directions but for about 1 minute and only stops for a bit nothing, like mine.

We have had our LG fridge for 3 1/2 years. We noticed that the refrigerator and freezer were not cooling and the ice makers were not working. We called LG. We have had three repairmen come out. The first one said the fridge could not be repaired and tried to get it condemned by LG. No luck there. The second repairman would not work on it and a week later the same repairman came and said LG insists that it be repaired. We are going on a month without a refrigerator. It needs a new compressor, evaporator, etc. etc. etc. LG technical support does not listen to the repairman even when he sends pictures of corrosion and black oily guck. Now a repair is scheduled for next week. We are so disappointed in LG, their product, and their customer service.They are supposed to send $150 for spoiled food but we haven’t seen the check. We are in our seventies and going up and down the basement stairs to the old 30 year old Gibson that is still working is hard on us. I loved this fridge for three years but refrigerators are too expensive to replace after only three years. If LG would compensate us for all the parts they want to put in and labor, we would be happy. We will be buying a Whirlpool and never anything LG again.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

Updated on 04/06/2021: This is my 3rd review. I have been dealing w customer service for almost 3 months because my refrigerator that is still under warranty, has had 2 compressors put in & has now been deemed unrepairable still has no resolve. There has been a class action suite against LG refrigerators because of their compressors that they have been using but still they are taking no responsibility for their product. Ive seen other reviews here on Consumer Affairs for the same thing. I will not ever buy another LG product again. Every time someone says they will call me back but they dont. Customer service is just a shield. I just want some resolution.Updated on 04/01/2021; I have been dealing w LG Refrigerators now for 2 & a half months. This is my second review. I am still trying to get some resolution. I have had several technicians come out & they have replaced the compressor 2 times w/ compressors that didnt work. They finally dreamed it unrepairable. So now I am waiting to see if I can get a full refund. Every customer service person tells me the same thing... They will do everything they can to get it rectified. I paid $2,699 plus tax. I got an LG refrigerator because it came w/ high ratings. My refrigerator was only 3 & a half years old before I started having issues. I loved my refrigerator up until this point.Do not buy this refrigerator. Read the reviews that have had the same issues as I have had. There has been a class action suit against lg because of this same issue. They have taken no responsibility for the problem & continue to send out compressors that dont work. Now I wait to be reimbursed... They did reimburse me $250 to buy a mini fridge.Original: DO NOT BUY AN LG REFRIGERATOR!!! Ive been dealing w/ customer service now for 2 months & still have no resolution. I bought my LG refrigerator in June of 2017. It stopped working January of 2021. I now call daily to see where the status of my service is. Each customer service representative tells me that they will handle the situation & not to worry. I still dont have a working refrigerator. They sent a technician out & they found that it was the compressor so replaced it. It never worked. That was a month ago. That particular technician has since stopped accepting LG service orders. So now I have to start the whole process over w/ a new technician company.As of today, 3/20/21 Ive not received an appointment & I still dont have a working refrigerator. They did reimburse me $250 for a mini fridge & were supposed to send me $200 for food lost... never saw the $200. I live 30 minutes from the closest grocery store & 20 minutes from the closest restaurant. A mini fridge isnt cutting it. AGAIN, DO NOT BUY AN LG REFRIGERATOR!!! The customer service has been less than helpful

I have been on hold for 3 days and at least 3-4 hours each day. I’ve taken 1.5 days off work and not once has any of the appointments been actually ever scheduled with an available technician or even scheduled period even though confirmation numbers for those appointments were given. Still no end in sight and no working fridge.

Purchased LG stainless steel fridge, stove, microwave and dishwasher 4 years ago. We have had nothing but problems with all but the microwave within months of owning them. LG was very difficult to deal with for warranty and repairs as only 1 company in our province will fix LG! And that company was not very professional or accountable with the repairs. We went months without the use of our appliances as a result and LG never compensated us for these major disruptions in our lives! And not to mention all the time missed off work to meet the repair people and there were many appointments. I have since looked on the internet about other peoples experiences with LG and there are so many similar stories of terrible products and terrible service. Never will I buy another LG product again. I always bought Kenmore before and had no problems.

I saw the LG refrigerator on the store and it was a good size for this particular model. My parents have LG as well. So, I ordered it online and so far, I like the size of it. It has two different store options, but it’s a big room. Also, I dont like the smart inverter technology that it has. It turns off a lot more than it’s supposed to, so the temperature goes up and the cycling of the temperature is probably more than it’s supposed to. The refrigerator goes warm inside and the cooling kind of cycles on and off to save energy. But then, it goes too warm before it cuts off to go back to cold.

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Lets see if this is honored.

This has been the worse purchase. I have had this washing machine for less than a year and every time I use the machine it pills my clothes (making it uncomfortable to wear), pulls at thread (ruined a brand new comforter), and makes holes. Called LG customer service and they sent someone out but they could not find a problem. However, the problem keeps occurring. I called LG back and they are refusing to send anyone and says the machine is fine. If it was fine I would not be losing money in ruined clothes. I will never buy an LG product again if this is how they treat their customers.

My LG LGX2590ST French Door is the WORST refrigerator I have ever owned. The ice maker takes forever to dispense. The doors are so loud when they close, the lights stays on when doors are closed. In my opinion LG stands for Lousy Goods.

Washer was expensive, but did get rebate from local water company for front-loading, high-efficiency rating. The display panel is really poorly designed and I have to get a flashlight to see it, big annoyance. Its fairly quiet, but takes forever (over an hr. is not unusual) to do a normal or heavy load of wash.

I purchased an LG refrigerator in 2012 and it worked until the compressor died in 2019. The compressor was under warranty and LG agreed to provide a replacement at no cost, I just had to pay to install it. The service tech called LG and was instructed to install a universal compressor, which is not an exact replacement. He did but soon found that the compressor was incompatible with the electronics board on my fridge and would not work. LG want $240 for a board that will work with the substitute compressor. I called LG and they were inflexible. From my perspective, they installed a compressor that was not compatible with my fridge. Why should I have to pay $240 to replace a perfectly working electronics board to make their substitute part work? It cost less than $10 to manufacture an electronics board. Installing a substitute part that requires the purchase of a $240 board is an attempt to turn a loss (providing a compressor for free) into a profit (sale of an over-priced board).

We exchanged a defective Samsung refrigerator for an LG 8 months ago and paid more for it as well. Right after Christmas found everything defrosted in our freezer and the refrigerator not working as well. Called LG and after waiting forever, told that nobody could come out for at least 4 days for repair. The repair guy shows up today to tell me the compressor is shot (again, after only 8 months) and he does not have one on his truck! He had 2 and used both this morning!! Now with the New Year Holiday one will not be delivered until next week and the repairman hopes he can get out to fix it then. After spending $2,800 I really didnt think Id have to be purchasing a mini refrigerator and loads of ice. Terrible product, worse customer service - save yourself money and DO NOT buy an LG product!

Its amazing theyve named the company LG, it couldnt be the farthest from the truth! The customer service is worst than the product if thats even possible. Spoke with a rep over the phone and Live Chat, neither were worth 1 star. Sorry I ever bought their product but the takeaway from this is, I can boycott their product and spread the word. If you want a product that works, stay away from LG! I bought the washer through Best Buys online service. Best Buys receipts fade after 6 months and are not readable. Best Buy could see the purchase online but couldnt print the order, therefore according to LG, there isnt a valid proof of purchase. While I am very disappointed in the Best Buys ability to print a receipt, at least they were willing to give their contact information and the Best Buy order number so that LG could contact them to validate the purchase. LG would not contact the manager at Best Buy to discuss. At that point, Live Chat ended the chat. Customer Service, a lost art!

This particular appliance collects lint inside the machine and when enough lint is in there, the appliance just stops drying. No error message, no nothing. LG does not document this, provide information on how to repair and could not provide the name of an authorized rep within my state that could repair it. Ive paid Sears twice (once per year for the time Ive owned the thing). LG says that Sears is an authorized service rep but wont pay for the repair.Since the repair is actually a redesign (no external access to where the lint builds up, they are mum. I had terrible time with customer service and after two years, still no resolution.

lg fridge model LFX25975ST/02 - Water dispenser sometimes comes on by its self and floods my kitchen.

My microwave is almost two years old... I only use it to warm leftovers or butter…short bursts only…today , I was melting 2 tablespoons of butter for a recipe and fire started shooting out from the right side.. There is burn marks on the whitish pad screwed to the side.. It made a horrible noise which made me look..only a few seconds, butter did not even melt.. I called my husband to come look… I reset it and pushed start..of course it not do it to show him… this happened last week to me also… What do I do now.. We have all LG appliances, I thought the microwave would be better than this…not 2 years old yet and used sparingly… Please advise…

Cools food well, ice maker made a lot of ice quickly, matches my kitchen, easy open door. Easy temperature settings. Plenty of storage space on the door. Easy to open drawers. Need a big freezer though. I have a large family and was never able to store enough meat. Still, it was a good price and fit in my kitchen well. Love the drawers and the door shelves.

Doesnt clean clothes, doesnt fill with enough water, drains to empty when soaking clothes, has to be filled on bulky setting to cover clothes with water then changed to proper setting when clothes are covered with water, with bulky clothes they usually arent balanced properly after wash cycle and if you arent there to balance the machine it will refill, spin and refill endlessly until the machine thinks its balanced. Smart machine?...hah! I have wasted so much time and water on this piece of garbage. I wish I had my 1954 Frigidaire.

Bought LG washer and had nothing but trouble from the minute this washer arrived. The motor and tub fell out at our front door and had to get another machine. Then when the new machine got to our house - had ongoing water leaks and still is leaking water. LG will not fix it or repair it because they say its out of warranty now even though it was just fixed. Apparently there is no warranty on work performed by a service center? Shame on LG for not taking care of its customers, will be buying a different brand for sure.

After having a house fire and needing all new appliances, we decided to go with an LG 4 piece kitchen appliance package from Home Depot for nearly $3,000. Within 5 years (right after the extended warranty we purchased had expired) the dishwasher stopped draining. We ate the cost of that and got rid of it and purchased one from a competitor. We have also had problems with our oven, sometimes it will go through periods where it wont turn on, then its fine the next day. Again, we are just dealing with that at this point since we cant afford to purchase a new one right now. Finally, we are now dealing with our refrigerator. At $1600 our refrigerator has stopped working due to a bad compressor at less than 8 years old. There is only one technician in our area that LG will let repair this, and while the part is still covered by the manufacturer warranty, the labor is going to be between $500 and $700. This is ridiculous! We had so many options when choosing our appliances and we put our trust and money into LG. We have been living out of a mini fridge for two weeks because we dont have the money to make this repair. After reading all of the same complaints about this refrigerator, LG should be held accountable and make this right for their customers!

I have been in contact with LG direct due to a purchase of a fridge and the door/icemaker experiencing a problem. There was a warranty problem and they would not back a known problem. At first LG said no, they would not honor the door. Then later they decided to try to resolve the problem. But since, I have heard nothing, and the last communication with them was in November. I have written three times with no answer. Kristen **, Customer Relations, LG was the contact I was working with.

I went on the LG website and used the chat feature. After explaining my question I was referred to a third party website and was solicited to sign up for some service business to receive an answer to my simple question. We spent $4700 for a kitchen appliance set three years ago and they send me to a third party, for charge, to receive a simple answer. Question was, Is my stoves cook top supposed to be level from front to rear? LG Electric Range Model LRE308BD.

Best microwave weve ever owned. The round interior is way better than the usual rectangular interiors on most other models. Its easy to operate, and performs better than expected. If this one ever breaks down, well replace it with another similar model.

Lrg3095st. Have almost all our appliances, washer/dryer and TVs LG and they have been very high quality and very reliable. However this range has been a exception. Had several service call for melting knobs and temperature control and latch adjustment. Now it is a little over 5 years old, the front oven door is starting to rust through. LG says this is pretty much normal and they will not make good for their problem so I suggest that you stay away from their stainless steel ranges until they fix their manufacturing problems.

I purchased a very expensive LG side-by-side on 1/31/09 and three years later, that refrigerator completely shut down. No lights on the insides and no power at all. I contacted LG and they said that they would cover all parts, but I would have to pay for labor. I am fed up with their refrigerators. This is my second one, they just do not last.

This is a terrible washer. At every level it fails - light load, heavy load. When the washer reaches the spin cycle, a UE (unbalanced load error) is nearly inevitable. The washer repeatedly attempts to adjust then it resets the time and refills the tub. Manually adjusting the clothes makes no difference. Its very frustrating. I will be purchasing a GE or Kenmore later this week.

We purchased a LG washer several years ago from Home Depot. It is a nightmare. It smells horrible. I have to leave the door open whenever it is not in use. It only works on one type of wash cycle...the speed cycle. All of the rest do not release detergent into the wash. The washer makes so much noise and lights flashing that my papillon stands back and barks from afar. No matter if I choose 20 minutes for delicate or speed cycle that says 30 minutes it takes an hour. I bought used Maytag and wish everyday that I could own any brand but LG, and I will never buy anything that saves water again. How much is my time worth? A lot. I will join you in any lawsuit or civil action. These machines are horrible and expensive. What a waste. But I laughed so hard reading the posts, I am sure it added years to my life. I was looking online to see if I could throw the detergent in with the clothes because the dispenser does not work anymore.

Like the other review, if you set your oven to bake at 350, and watch a professional thermometer inside the oven, you will see the oven climb to around 475 and stay there for a few minutes while the panel says the temp inside oven is only 345. If you then set the oven down to bake at 345 in hopes of still being able to cook something before your house burns down, the oven will inform you that it is actually only 340 degrees in the oven, and continue blazing away until it is satisfied. It will eventually beep to let you know it is ready. At that point, ensuring there is no flammable material within 10 ft, you will need to open the door and leave it open for about a minute to let it cool down. Once the oven has cooled down, you are now ready to cook, and the oven works flawlessly. I agree that the gas knobs are easily turned on when you brush against it, but thats just the way it is and I can live with it. Gas burners work flawlessly and I love cooking on it. Just wish I knew how to turn off the incinerator preheat setting.

I will never ever buy another LG product of any kind. I purchased my washing machine almost five years ago and have been fighting with it ever since. At ok never point I discovered that the machine had actually been recalled. The machine was known to vibrate across the floor. The techs have been out numerous times but when Home Depot called they said they were only out twice, once a no power issue. They are so misinformed. I had the motherboard replaced and other issues. Now if I wash a quilt the machine stops and flashes. Then when I put it on Spin Only it shoots out water!! So I am left with soggy blankets. I am so furious and disappointed. They should have designated this a lemon four years ago. I think someone needs to instigate a class-action lawsuit against LG. Why are we putting up with this??? I plan to have my lawyer look into this. The techs are coming again on Friday. They will say the same nonsense. I will tell them it is time to sue.

We purchased a LG fridge, fall of 2014. Since then the compressors has gone out twice. The second time we had the fridge repaired we have been without a fridge for 2 weeks. They send someone to fix it. Still doesn’t work and I have to wait another week. Bad service and product.

We have had the worst experience with our front load LG Washer. It does not wash clean, the clothes come out dirty. It does not wash and rinse with enough water, sometimes when a load is in the rinsing stage I look inside, I can see some part of my clothes are still looking dry... I have been doing laundry for 30 years, I had Whirlpool, Samsung washers, I never encountered any problem. With LG it is a headache, I never had to use bleach, now I find myself using bleach when washing my towels. This is not my only problem. The machine displays 53 minutes for a cycle but then the whole process ends up taking like 2 hours. Our machine is under warranty so we called them twice and both times the repairman came and basically said that there is nothing wrong with our machine, it is doing what is supposed to do. I believe that it was not built right, there was be some errors in the way they designed it. It should not even been called LG washing machine, it should be called LG dirtying machine. I will never buy any LG products again.

Please do not buy any LG washers. I wish I read the reviews before I purchased mine in June. This machine doesnt rinse or spin properly and the loads are always wet and heavy. And this machine makes all the clothes smell horrible. I was told by LG that this was the customer error and the machine needs to be cleaned monthly. Ive never heard of such ridiculousness. A HUGE disappointment. I also never had to post a negative review for any purchase Ive made but especially after I spoke with a rep who was rude and utterly useless, I felt the need to post. Stay away.

I have the LG refrigerator model LFXC24726S that is identified with the common premature failure of the compressor resulting in no cooling. I inherited this refrigerator when I bought the house 2 years ago, so I had no purchase receipt. The compressor failed recently and I called LG. They said the parts are covered under 10 years from date of purchase and labor 5 years from date of purchase. Since I didnt have the purchase receipt they went by the manufacture date of Sept. 2015. The unit failed and I called on 11/12/20. Just two months over the 5 years from manufacture date. They charged $125 on the phone for service call and another $250 for labor it took to replace the part(which was covered under warranty) to get their fail refrigerator up and running. The frustrating aspect to me is the logic that after large consumer appliance product is manufactured it doesnt get to the end user the next week.How many times do I see even on dry food products that the manufacture date is already at least month ago before it hits the supermarket shelves. I get the sense for large consumer appliances it would be more than 2 months from manufacture before it is purchased by end user. I know this refrigerator was purchased after Jan. 2016 because thats when the prior owners of my house had bought the house and remodel the kitchen, but obviously that could not help sway my case to waive the labor fee. My wife and I love the refrigerator, especially how the ice maker is small and on the door and it doesnt take up an entire corner of top shelf corner and also retains some small shelves on the dispenser door unlike Samsung unit we had in our prior home where we lost top corner shelve space and lost the smaller shelves on the inside of the dispenser door. Unfortunately, we are not going to go with LG for our next refrigerator. It is just too unreliable and I have to pay a few hundred dollars out of pocket for their failed product. Not to mention it took 6 days before a technician can come out.

LG Direct Drive Balance Washing Machine is the Pits! I purchased my washer and dryer in the Spring of 2015. Here it is the Summer of 2016 and I am having problems with the washer. It takes me a week to finish a load of laundry. I keep getting a UL code. The clothes do not come out clean. They come out more wrinkled after the washer. Not very pleased. Real waste of $3000.00. Customer service could care less. Says washer is out of warranty. Evidently there is a problem because of all the complaints. If you buy this machine you better get a really good extended warranty. Never again.

Our LG bottom brand new refrigerator broke down 5 months after we bought it and hooked it up. The compressor was restricted and anti-freeze wouldnt flow. LG told me I would have to wait up to month to get a new compressor because it wasnt in stock while everything melted in the mean time.

I purchased a stackable LG washer in June, 2013 and it died in January 2018. The hardware holding up the drum broke, and the estimated cost to repair was $600. Since a new machine was priced at $825, it wasnt worth it. The customer service department was very rude and not helpful at all.

When we purchased the WT5101HW Washing machine we did so because my Maytag Neptune machine (Which contributed to Maytag going bankrupt) had to be replaced. I had thought LG would be a great experience, I was wrong. Initially the machine worked well and was efficient as expected, however that did not last. My wife noted that the clothes would smell musty and the machine took a long time to finish. We cleaned the machine monthly and left the lid up when not in use and put up with the lackluster performance. Last year things became decidedly worse when frequent UE errors began to appear and the machine would fill with water to almost the top. When I contacted LG an appointment was set for a technician to repair the machine. The first visit was a software update. No effect. The 2nd visit the Stator Assembly and Rotor Assembly were replaced. No effect. The third visit the Housing Assembly, Clutch Coupling, Stator Assembly, Rotor Assembly and Pulsator Assembly were replaced. Issues persists.The fourth visit the PCB Assembly, Display was replaced at which point the service rep indicated that just about everything replaceable was replaced. The machine appeared to work ok for a short while, however still using excess quantities of water and sounding like a helicopter landing when in spin cycle. The UE errors persist. We lived with this a while and then my wife mentioned our water bill has about tripled ever since the repairs. On contacting LG again I was told they would be happy to send at our cost a service technician and that the machine was now too far out of warranty for any other recourse. The original issue was never resolved and persists.I can no longer in good conscience recommend any LG Washing Machine. I have multiple short videos on my phone of the machine filling with water in attempt to balance and with the UE flashing in the background. There is no True balance as advertised and if high efficiency means using more water and being prone to developing black mold then the machine is highly efficient, just not in cleaning, conserving water or energy.

We join the ranks of U.S. consumers writing to bring awareness of the fact that LG is not supporting their warranty for refrigerators that have cooling failure. After working with the company directly for 35 days, they still have not come through. There’s no hope in sight. The refrigerator is 4 yrs. old, costing $3,500. Model number LMXS30776S, 29.7 cu. Ft. French Door-In-Door Stainless Steel w/ Custom Chill Drawer. It was 9 days for them to find a company for servicing. LG scheduled, cancelled 3 appointments. We waited 23 days more, no one showed up today. The service company, A&E and LG blame each other, we are in the middle. Failure to show up for servicing is a common problem amongst consumers. If you read any “canned” response after this complaint, for us to call LG directly, been there. We write because of their epic fails. We are at a financial loss in time, our initial investment and food. I have never seen a company behave so badly. I don’t understand why companies continue to sell LG. We hope someone with authority will hold LG accountable, put a stop to them selling unsupported, defective product in the U. S.

Dryer worked very well until it just stopped. Used about 2x a week for 3 years. Called LG and used their repairman for $150 to diagnose the problem. He took off the top of the dryer and the motherboard and wires were fried. Said he had seen it before and that replacement of motherboard would be $850. LG unresponsive. Junked this beautiful, new-looking dryer and bought a Samsung. Read my negative review of an LG steam DW. NEVER under any circumstances, no matter what you think about your being an exception. Never buy LG.

Purchased refrigerator end of April 2015, paid 2900 and expected it not to break in less than 5 months. It has been 3 weeks without refrigerator - I lost $3000 in medicine and approx 500 in food. LG covers nothing towards any loss nor do they care. I received my next batch of Enbrel today and today a value of 12000 and have to take it to my daughters house 20 miles away - I have no way of keeping it safe. Lg has been unresponsive and will not return a phone call. At this time service is scheduled for Monday. Hopefully they ordered right parts as no one came out to even look at it.

LG refrigerator (French door/expensive) had to have compressor replaced at 2 yrs, $800+ in labor, parts took 3 weeks to arrive from Korea so without a ref for all that time. Now a couple years later it went out again, compressor, evaporator and other parts replaced. It doesnt cool and is deemed unrepairable. Have spent another $905 in labor. Asking LG to at least reimburse for labor but not getting good support. Product is not good quality apparently and parts take an unreasonable amount of time to arrive. Warranty support inadequate under the circumstances.

I purchased an LG refrigerator From Lowe’s on September 13, 2017. I even purchased the extended warranty. With that said I am unable to get ANY assistance!! My refrigerator broke, for the second time, on June 27, 2019. I was instructed to call the service contractor per my warranty. They sent a repair person out BUT for the compressor to be repaired, I would have to wait 4 weeks... No offer of sending me a replacement to use only rent something and you will be reimbursed. I sent a letter to the local LG rep for guidance and support but he never responded. Long story short, the repair person came yesterday and said “I did the best I could but they need to replace your refrigerator!” He said it would take a couple of hours to cool but it never did. I am beyond unhappy! To make matters worse I called the 24 hour customer service number and they hung up and I have not been able to get through again. Invoice # **. Store # 0532. Model # LMXC23796S. Warranty # **. THIS HAS BEEN A NIGHTMARE!!! I paid over $3000 for a product that does not work and I am unable to get assistance!

Bought a stove from lg. This is a $2000 stove. New to lg. Just came out in 2016. About 3 months after purchase the stove needed a new brain, 2 thermostats and sensors!!! I need a new stove. LG executive customer service was rude and relentless. They would not replace the defective stove stating it just needs to be fixed. For peace of mind and for your sake do not buy Lg products. They care nothing about the consumer after they get your money.

Earlier this year we purchased a new LG Washer (WM4270HWA) and Dryer (DLEX4270W) through The Home Depot. The washer was delivered and installed in our home on Feb 21st, 2015. The dryer arrived on March 2nd. Both machines operated beautifully for about 8 months. They are MUCH quieter than our previous 20+ year old machines, have a nice feature set, and save water. However, in early October, the washing machine developed a leak and dumped a LOT of water. Fortunately, we had taken the precaution of placing the washer in an overflow pan, so there was no apparent damage to our home. I initially contacted LG warranty support to have the washing machine fixed on October 6th, 2015. On the good side, I found their representatives to be quick to answer my phone calls and they were always courteous. On the bad side, they are completely ineffective and incompetent. Ultimately, I fixed it myself.6 October 2015, 9:45 AM EST, I called LG Warranty support to report the issue. I spoke with the representative and provided the washing machine serial number. The representative verified that the washer was under warranty and stated that I would receive a call in 2-3 days from the service scheduling team to schedule a service appointment. I requested and received an incident reference number. 8 October 2015, 11:10 AM EST, I contacted LG to check status on the service appointment. The representative indicated that scheduling team may take 3-5 business days to schedule an appointment.13 October 2015, 11:30 AM EST, I contacted LG to determine why I had not yet been contacted to schedule an appointment. I was informed that the Service Scheduling Team had started the search for a local service provider on the 8th and that the search should be resolved on the 15th. I was told that if they could not schedule an appointment, they would arrange to replace the machine. The representative stated that the time to resolve the service request was unknown. The representative also indicated that the request had been escalated to the top-tier scheduling department, but that it was not possible to check status or contact anyone in that department directly.15 October 2015, 5:55 PM EST, I received a phone call from an LG service representative. They had made arrangements to have the washer serviced and the service representative Jeff (last name & phone number omitted) would contact me shortly with appointment details. I called Jeff directly to confirm and received a message that his voicemail was full. I left a callback number. 16 October 2015, 8:10 AM EST Called Jeff again. The voicemail was still full. Left my callback number again. 1:40 PM EST Called Jeff again and left a voicemail. Jeff eventually returned the call and we scheduled a service call on 19 October.19 October 2015, Jeff arrived at the house and spent about an hour on the phone with LG. He did not disassemble the washing machine nor inspect it in any significant way. He did order a replacement pump. I was informed that the part should arrive later that week. 27 October 9:25 AM EST, I called and left a message for Jeff to find out status and set up a time for the repair. I requested that he call me back as soon as possible with this information. 2 November 2015, 8:00 AM EST, I called and left a message with Jeff to get status and schedule the repair. I requested a call back that day with status.6 November 2015, 7:20 PM EST, I called LG Customer Service to find out what was going on. The service representative was aware that a technician had been assigned and parts ordered. I explained that the technician had visited, ordered a part, and had been unresponsive for 3 weeks. She attempted to contact the technician while I was on hold and could not (no surprise, it was after business hours on a Friday). The service representative indicated she would contact the technician on Monday and call me with status. 7 November 2015, 1:00 PM EST - After a month with NO effective action and washing laundry at the neighbors house, I removed the top of the machine, ran a 15-minute cycle, and identified the source of the leak as a disconnected vent hose in the left rear corner of the washer. I Googled for service diagrams and found it was the hose at the top of part F430 in the diagram. 2:20 PM EST I called LG, explained the situation with the technician and my lack of satisfaction. I requested a service manual be sent immediately. The representative took my email address and claimed the service manual had been sent.3:00 PM EST I contacted LG via live chat and inquire whether the service manual had been sent. The representative on the chat stated he could not access the manual.3:25 PM EST, I called LG again. The representative read my email address back and it had been recorded incorrectly (though we had verified it on the phone the first time!). I verified the correct email address again and she resent the manual. 3:45 PM EST, I did a web search on LG drain vent hose routing and found a diagram showing the correct connection to a fitting on top of the washer drum. I reconnected the hose and since then the washer has been fine. The LG representative that I spoke with on 6 November did eventually call back and offered to start the scheduling process all over again with another service technician. I told her that their service was abominable and that I had repaired the issue myself. We were done. The service manual never arrived.I live in a major metropolitan area with over 1 million people within the county boundary. I am amazed that LG couldnt find a competent technician in the area that could provide prompt service. The inability to email a simple service manual after 3 attempts is equally ridiculous. I will say that most parts appear for the washer appear to be reasonably priced. In the course of my internet research, I found that most design flaws noted in earlier versions of the LG washer had been corrected in my washer. The fact that the hose popped off the fitting may have been a random occurrence. The machine has performed well since. Some closing thoughts: (1) Dont ever install ANY washing machine without an overflow pan that has been connected into your houses drain system, and (2) If you are considering the purchase of an LG appliance or other product, based on my experience, I wouldnt expect LG to honor their product warranties.

I purchased a new LG Top Control Dishwasher with QuadWash and EasyRack Plus from Costco and it was delivered in February. In June, it totally quit working. Costco/LG sent a repair person twice over a course of almost 3 weeks. It still doesnt work and the repair person said it could be a couple of weeks before he returns with what he hopes is the part to fix it. I expect better from both Costco and LG.

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

I purchased this expensive front loading washer/dryer set from Sears 3 years ago. I bought the extended warranty! And within 6 months, the washer (which smelled terribly moldy inside) would not drain. I read the manual, opened the little door at the bottom left, pulled out the hose and drained the machine. It took a long time! It happened several more times over the years. I would call for service under warranty and the repairman would do the same thing I did, but never really FIXED the problem, which SHOULD NOT HAPPEN over and over. Is there a recall of this machine or permanent fix of this problem? Has anyone else had this happen? I’ve had it with LG products!! What to do?

This has been ongoing since October 2017. We purchased a brand new refrigerator costing us $1500 and it stopped working! LG has sent technicians out to repair the unit however it is not repaired! They have to come out over and over and over again every few months to “repair it”! During this time we are living out of coolers! I I finally got fed up and contacted the corporate office today since my twins have a 103 fever and I’m once again living out of a cooler until they return next week! I spoke to a representative named Milton who was extremely sarcastic and rude! He deemed the unit fixable? Fixable... They have to service it every few months so apparently is defective!He also stated that this was no cost to us! REALLY??? HOW??? It cost to us to continuously miss work over not to mention lose hundreds of dollars worth of groceries! He deemed the refrigerator fixable! They REFUSED to replace it! I’m blown away! BEWARE of the horrible customer service! Wish someone could HELP!!!

If you purchase this piece of trash, count on its breaking down in less than five years - as ours did. And good luck getting warranty service, much less emergency service. One other suggestion: be certain to ensure your freezer food. This company should be shut down.

My LG dryer will not spin, it just hums when start is pushed. It turns out that LG poorly designed the motor. The switch on the motor is not being made because some idiot put hard springs on soft aluminum and they wore through and fell off. The only thing can be done is replace the motor at a cost of $350. Also, the thing does not dry that well either when it is working. Dont by LG-- piece of junk.

I do like my LG electric stove. I have the convection oven as well as regular baking. Cleaning the oven has been easy with just water. The top also cleans well. I use Windex and a razor blade. I have had about 4 years and is an awesome product!!

The compressor on our refrigerator died in less than three years - a common problem we learned about after the fact. Prior to the compressor failing, we noticed the once beautiful black stainless finish was chipping and delaminating on the corners of the French doors. None of this was expected, nor is it considered acceptable based on the price.To LGs credit, it obviously recognized the poor quality of its compressors as evidenced by the fact it extended the warranty. So our compressor was replaced at no expense to us. Its much noisier than before, but seems to be working well. It wasnt fun being without our $3,200 refrigerator for three weeks. Its proof that you dont always get what you pay for, that reviews by users cant be trusted, and that anticipated reliability assessed by a leading consumer magazine is not accurate.

After owning and enjoying LG washers and dryers in the past of course when building my dream home in Ocala I requested this brand which was a big mistake. The literature advertises the dryer will dry a king comforter. Noting could be further from the truth. My first experience with model 4370 was trying to dry a queen comforter which it burned. The unit is less than two months of use and it does not dry completely the smallest of loads. The companion washer does not clean the clothes. This is a big disappointment and no wonder the company discontinued these models but what about the consumer left holding the bag.

I purchased this range in April, 2017 when the contractor that was installing flooring damaged my Whirlpool range that I had and dearly loved. In speaking to the salesperson she spoke very highly of LG products and talked me into purchasing a model with the convection oven (LRE3061BD). In August, 2017 the fan in the oven started making a screeching noise. Since then the fan has quit completely. I called LG and they sent a new fan, motor and electric board. I have had 5 different appts for the repair company to come out and fix the oven; however, no one has ever shown up. Each time when I call customer service I get the same answer, We will have to locate a service company and they will give you a call in 48 to 72 hours to set up an appt to repair. I have taken off work 2 of these 5 times and no one showed up. When I called the service company they stated that LG told them I had cancelled the appointment. I will never purchase another LG product because they dont stand behind the product and their customer service is horrible. I work in a very culturally diversified company and I can understand dialect and accents very well; however, it is very difficult to understand the customer service representatives and they are very rude. They will not listen and talk over you. I have spoke to a Jeannie, Rodney and Donald and all of them have the same answer... I will have a service rep call you within 48 to 72 hours. Im just hoping that my annual Thanksgiving dinner for my 16 guests turns out decent, if not it may be Pizza Hut!!!

I requested a repair service on May 7 through LG.com. I purchased my washer and dryer combo in July 12, 2016. The rubber belt was dislocated and it seemed to be leak soon. The first email was came on May 9, and the one technician who supposed to call me to set up time did not call me. Thus I called on May 12 again. On May 13 I received an email from LG.com saying the contact information for service center and reference number. I called the service center on that day and the guy said he did not get any work order from LG.com. On May 15, I wanted to speak with supervisor because all representatives copied the same script and no technician contacted me. The representative hung my call up. Finally on May 15, I got a service center number and contact them. On May 17, the tech guy came and check this machine. The rubber and wire ring are out and he needs to place order for new. The brand new washer dryer has issue at the rubber which is the main factor to keep water in! It is unexpectable and very dissatisfied experience with LG.com. The supervisor of customer service said only sorry for being delayed and she would not sent the part with overnight. Even though LG.com caused this unrealistic delay, they did not want show how they are sorry for this. I cannot trust their merchandise as well as their worst customer care. I do not why LG.com has the customer service department.

I have to defrost the base of the fridge about every two weeks, ice dispenser jams up. Unable to get warranty service so warranty is a false claim.

I am the same person who reported a problem with a Magic Chef under-the-counter microwave that gave up the ghost after 3 years. I had purchased the Magic Chef microwave oven and an LG Electric Range (LSB5682SW/SB/S) at the same time from Home Depot. Now, the LG Electric Range has a malfunction with an oven sensor. I went to an appliance parts department for a replacement, only to be told they couldnt sell me one because LG will not allow anyone other than their service people to install it. I checked online and the price is $19.35. After I removed the rear cover plate, the sensor, held on with two screws, took me a couple of minutes to remove.My complaint is twofold. First, what right does LG have telling the home handyman he cant fix his own property after a warranty runs out? Second, why do these more expensive items fall apart shortly after the warranty expires? Mostly, why arent these companies held responsible until someone with some authority gets involved?After posting this rant, there is a box to tick asking if I want an attorney to contact me about my complaint. I thank Consumer Affairs for offering me that option, but it would be cheaper to buy a new appliance and thats the problem. LG, Magic Chef, and other appliance companies know this and are counting on it. New technology? Another money-maker for the greedy companies. The one thing I am glad I didnt do was to purchase the two-year extended warranty. Both appliances failed a few days after the warranty expired. Consumer, beware.

I purchased a washer/dryer at Home Depot in August 2021. Concerning dryer only there was no light feature in the drum. Spoke to Home Depot and LG service departments and neither would exchange the machine, or help in any way. My eyes arent good so I need that light. They both gave me the attitude that they didnt care about my problem. Whatever happened with service anymore. Im very frustrated... I have to use my phones flashlight to make sure the drum is empty.

My french door refrigerator Model #LMXS30776S was purchased in May 2015 and in July it started to make a terrible noise and I called LG and they said most likely there was ice on the fan. A few weeks later it started turning off and I would have to restart it. I called LG and they said I needed to get a technician to look into it. I had someone come out who said I needed new sensors and a new evaporator cover and it would take 3 days to get the parts in. 4 days later I called and they told me the parts are not available and I had to call LG directly to get the parts.I called LG. They quickly set me up with a $300 extended warranty repair plan and set up a technician to come out. This guy also said I needed new sensors and fans. One week later, they could not get the parts and said they were not available. The warranty company refunded my money minus $100, saying that parts were not available. Based on CA Civil Code Section 1793.03, parts must be made available within 7 years of any major appliance. I just spoke to a supervisor in the corporate office who after 30 minutes on hold said that the parts are available and she is transferring me back to the warranty repair company to get set back up on the plan. LG has been incredibly awful with this entire situation and I have heard from their own technicians that they rarely honor a warranty even within the first year and said to never purchase an LG appliance. I agree.

LG French Door Refrigerator LFX28968ST - Life is NOT good with this particular fridge. Before warranty was over the plastic shelves on door began cracking and chipping, the ice maker in the door does not work. It freezes up and does not crush ice, and you cannot remove the bucket that the ice drops into. Doors do not closed tightly. Bad design, bad mechanism. The stainless steel doors, are made of a very low grade Stainless steel, does not clean properly. Bought refrigerator because older side by side GE failed after 20 years, thought I was upgrading my fridge with the LG. WRONG. I would never purchase any LG product based on my experience with the Refrigerator.

Purchased an LG Door-within-a-door Refrigerator in July 2017. On September 6, 2020 the unit failed and we woke the next day to find all the food in the freezer was soft and the refrigerator was warm. Because of the holiday we had to wait 2 days to get a repair man to diagnose the problem... only to find out that no one in our area would service LG refrigerators due to consistent problems with warranty issues.3 calls to the LG 800 Customer Service center provided additional frustration due to the artificial intelligence support person taking information and then stating that it was a warranty issue and I would be handed off to a live agent... only to have the call dropped after 45 seconds of Muzak. I then went to the web site customer support and after providing all the information again to the service bot I was handed over to a live agent, and had to repeat all the information since he could not access the service bots data.After a 20 minutes of review and discussion it was determined it was probably a warranty issue and he authorized a repair ticket to be sent to an authorized repair tech, and after a 5 minute search reported that he could not find an available repair tech in my locality, but he would e-mail with the information. He did e-mail a name and contact information of a repair service and said I would get a call from them to set up the appointment, and if I didnt hear from them within 7 days to call LG back.The repair service called the next day September 9th and gave me a tentative appointment for September 17th to replace the compressor, assuming that LG sent the correct part on time. This was their 1st available appointment as they had that many LG compressors failing. Today September 15th I received a call stating that the compressor had not shipped yet and the anticipated receipt gave a new install date of October 2nd.... 25 days after the refrigerator failed! Never again will I consider an LG product.

I have an LG washer and the detergent/fabric softener drawer would not open at all. I looked online to see if anyone else had problems with this. There is a list of them. What is happening is, the cover on the fabric softener portion in the drawer is lifting up and getting stuck. Same problem everyone else is having. There should be a recall on this. Very poor design. This is through not fault of my own. I am hoping you can help us. Thank you.

Suddenly my less-than-3 month old, top of the line LG 4.5 Steam Washer started spewing water all over the floor. Called, got questioned about using too much soap (I dont). Got repair referral, they came, and a rubber hose inside had burst. OK, order a new one to be overnighted but hey, guess what? Its on back-order and not due in for weeks. Called LG and got the run-around and an offer of $ for the laundromat. She basically admitted its a bad part, and is back-ordered because everyone needs it. So, Id say dont buy one because not only do they break, the company doesnt stand behind its product.

We purchased an LG door in door refrigerator, spent a lot of money! We havent had it for a year yet and we noticed a defect on the finish of the stainless on the control panel cover... its like corrosion... I had been contacting customer service for one month!!! I know this is cosmetic and would Not be covered under warranty. We were assigned a service center... and a tech came to our home and confirmed that it was a defect. And Would not be covered but that he had seen this before.I again contacted LG thinking they would stand behind there product. After being disconnected 4 times I finally talked to a Dahl she said she would send approval for replacement to the same service CO. I had come out... after 10 days and no contact, I started to contact all services involved. Basically I had been straight up lied to!! They never sent approval... denied that they had and said they WOULD NOT!!! This appliance is not even a year old. We spent $3100.00 on it and they wont stand behind a defective finish!! We are soooo disappointed I cant even say. So we have a huge under one year old item that looks like crap in my new kitchen!!! I would NEVER RECOMMEND LG TO ANYONE.THE CUSTOMER SERVICE IS AWFUL. Im helpful and frankly speaking a bunch of liars... 9 phone calls, hours of my time being disconnected for zero end result!!! Warning, unless you want an expensive piece of JUNK in youre kitchen... do not purchase an LG refrigerator!!!

LG has one of the best refrigerators that I have ever used and was easy to maintain and clean which is an underrated feature. It was recommended and the sale made it unbeatable. It did everything I needed it to for the price. It was a good reliable refrigerator for the apartment that it was in. Well kept and easy to store and organize food and beverages. The shelving was well done and easy to use, allowed for no clutter while storing a vast amount of food and drinks. The features I liked the most are simply how it was laid out on the inside, perfect amount of shelving and organization abilities. It had quite the capabilities and was just as good as all of the LG products that I had previously used or owned so no disappointment.

Our dryer failed during a run, and would not power back on. I checked the circuit breaker and the plug, and unable to restart the unit, I placed a service request with LG. Over the past month I have experienced nothing but frustration and disappointment from LG customer service. I have been given inaccurate information, been repeatedly told to expect a call back or email about service status, but the only communication I have had with LG is when I have initiated contact. Please note that because I have two children, one of whom is still out of school because of the pandemic, the only times I can call when the 800 number is operating is on W and F when I am commuting to/from onsite days at my job. Below is a detailed timeline of my experience:Th 4/15. Dryer breaks during run. Test fuse, power line, reset per manufacturer’s instructions. Fr 4/16. Submit ticket through LG website describing problem. Sa 4/17. Receive email response from website instructing me to do the troubleshooting I had already completed prior to submitting ticket to website. Call LG 800 number to request repair. Told that I would hear back within 24-48h about getting an LG service technician. Tu 4/20. Call LG because I received no call back. Am informed that they could not find a local technician, and my request was being escalated to the regional services team. Fr 4/23. Call LG for a status update. Rep informs me that they have 5 business days to find local authorized technician, but that if they cannot within 5 days, I can get a replacement authorization. W 4/28. Call LG again, to request replacement authorization. Am told I need to wait an additional 48h for update.F 4/30. Call for status update. Rep tells me that information I received on 4/23 about replacement is incorrect, and that regional services is still looking for repair. Request transfer to executive services. Call gets cutoff partway through. Attempt to call back, but service line is closed for the day. Particularly disappointed that the executive services person I was speaking with did not call me back, because the first thing he asked for was my phone number, in case we got disconnected.W 5/5. Call LG; request immediate transfer to executive services. Rep curtly informs me that they have hundreds of thousands of technicians, just none in our area. Furthermore, that LG has 30 days from my initial call to locate repair services, so I am not yet entitled to a replacement dryer. However, she does provide me with contact info for an authorized service provider in American Canyon. I contact said service provider, Linet Electronics. Technician at Linet tells me that yes, they do service our model of dryer, and they do service our town (35 miles away), and yes he does have availability. He advises against booking him directly for warranty repairs, because then I will need to work request reimbursement from LG for the repair.W 5/12. Call LG; request they contract with Linet Electronics to service our dryer. I provide phone number, but the rep insists that I need to provide email and postal address, too. They should have this information, since I got the phone number from their authorized service system, which is infuriating. I call back once I have the email and post address. The new rep calls Linet, but Linet wants an extra $225 to do the service call, and so LG will not authorize service (this strikes me as absurd, since replacing the unit outright, or providing me a refund, will undoubtedly cost more than the service call with a surcharge). I am told that regional service has 2 chances to find someone in our area before we qualify for replacement, but apparently hasn’t done anything since my first escalation on 4/20 (15 business days ago). Rep promises that I will get a call back within 24-48h about warranty replacement. I tell him I am highly doubtful about that, since I have not received any updates, by phone or email, at any point so far. That my only contact with LG has been contact that I initiated. Th 5/13. Much to my surprise, Jacob, the rep I spoke with on 5/12, calls me back to let me know there has been no action on my replacement request yet. He promises to call me back in 24h. F 5/14. No call back from Jacob. Monday will be 30 days since my dryer broke. I will call LG and demand they send a replacement dryer, though I am not confident they will honor their warranty obligations at this point.

Have a model LMX25981 refrig that keeps leaking into the bottom freezer drawer and then melting on floor. I had it looked at and they cleaned coils and did not help - still leaking. Looked into problem and found out it is a big problem that is unfixable. Need help.

I purchased an LG refrigerator about 3 years ago. It stopped cooling a couple of months ago. I called for service and was told I had to use a specific company to service the refrigerator because it is under warranty. It takes 2 weeks to get a technician to come out just to look at it. Parts must then be ordered & it then takes another 2 weeks to get the tech back out to fix the refrigerator. I was told the 1st time it was the compressor. That part was replaced. It stopped cooling again within 1 month. Same tech comes out again, 2 weeks after my service call.Tech orders a part for everything that cools the refrigerator. Parts come in within days of ordering but my entire family has to wait another 2 weeks for tech to come out. This is a new guy. He does not use all the parts which were ordered and replaces something totally different than what the previous tech says is wrong. It has been 24 hours and the refrigerator is still not cooling. When I call, I am told it will take 2 weeks to get a tech back out. In the meantime, I am not able to purchase groceries as I have no place to put them. We are living out of 2 ice chests and spending a fortune having to buy ice daily. This has gone on for 3 months. LG needs to be sued.

Our LG French Door fridge/freezer was fine for 6 years, then suddenly quit cooling in both the fridge and freezer compartments. After 3 service visits over 3 months, it is limping along. The first visit replaced the compressor, the second two fixed leaks. We bought a back-up fridge after the first episode of thawed or spoiled food. According to the technician, the linear compressor does not perform well when the exhaust is in a confined space. Model # LFX31925ST / 03.

I purchased a brand new house not even a year ago. I was beyond excited that NEW LG appliances will be included with the house. Little did I know. My first issue was that the ice machine did not make ice. Next my refrigerator started defrosting all my food in the freezer component. Thankfully I had a full warranty. I was wrong, no one in Customer Service nor executive services wanted to help. They pretty much left me to deal with this issue alone, 4 technicians later my fridge is still not fixed. LG is a horrible company and word has to get out!

Soap dispenser rusts and is very annoying and dangerous to my family and probably could damage my clothes and eventually cause a flood in the basement. And I am unable to notify the company to voice my complaint.

We purchased our LG refrigerator on 09/02/10, the first call for repair was on 9/28/10. The problem was the light in the refrigerator being off. It was supposedly fixed. The next call for repair was 10/27/10 for the same problem. It was supposedly fixed again. For the record, it still goes out on occasion, we were told this is a problem with LG refrigerators. The next service call was 09/01/11. This time, the refrigerator was too warm, going up to 50 degrees. Thank God we still had our old fridge in the basement we could transfer our food to. The technician told us the cause was freezing up in the tube that transferred cold air from the freezer to the fridge. He thawed everything out, and it worked okay till recently. I called for repair again for the same problem. Thanks to our old Kenmore in the basement which kicks the LGs **. Thank heaven we purchased an extended warranty. When I called this last time, I complained to the person I was talking to, saying I think we deserve a new fridge, her reply was we can extend our warranty. Give me a break. Reading these other complaints, I dont think a new LG would solve our problems. We would just get a new set of headaches. Needless to say, I will never purchase an LG product again, and would never recommend them to anyone!

Weve had it almost a year, the problem was evident from the start; at times the washer would NEVER stop. The first call to LG service said there were no faults in the machine (over the phone code reading) just out of balance load. BUT we were told NEVER put pants AND shirts in the machine together! Err, WHAT!? The second call we were told we were out of the service area, funny; we had asked that from Home Depot BEFORE we bought it. But after a few emails to LG they did find someone and he came out and replaced the computer. Now the machine does finish the load IF and only IF its happy and in a good mood. Balance is really critical and it tries for a long time to rebalance it before giving up. I dont believe there is anything wrong with the washer at this point, it is just a BAD design, STAY AWAY. And the warranty department doesnt really give a damn.

Ordering amazon.Com right from the refrigerator door is one of the main draws, as is the lava lamp, book alcove, and adherence to democratic principles, in theory. It was a smart refrigerator, powered by an ibm watson computer. I am also extremely preoccupied with the cooling feature. I think that this level of ingenuity is an excellent selling point on lgs behalf.

As others have mentioned, we initially bought the model based on the positive reviews we found online. However we too have had multiple issues with the knobs being turned on and gas being on without the burners. The knobs are very, very sensitive and a tiny bump just brushing the knobs will turn it on. Our children are teenagers, but we even looked for baby proof covers because we are so nervous around this stove. It has become a routine to check the knobs multiple times and we ourselves have found the gas on at almost every party we have had just because as others have said walking by and brushing the knob will turn the gas on. We have a party this weekend and are using packing tape to ensure that guests dont accidentally turn on the knobs when they brush against the stove. Honestly if I had another $2,000 to drop on a stove Id replace it right away. For anyone looking, stay, far far away from this stove. It is only a matter of time before someones home or self is injured by this stove. I am honestly surprised with the amount of comments that they have not yet recalled or provided a fix for this.

TrueBalance Washing Machine - Top Loader WT1501CW - We recently got this washer (purchased new) & within a week I knew we made a big mistake. At first I thought we just needed to adjust to this type of machine (weve used a front loader with no problems for years). We bought a extra large capacity but cant put but a small load in because it doesnt move the clothes. Ive washed on bulky load hoping it would wash better but it didnt help. Clothes on top stay in top & our clothes doesnt get clean.I sweat a lot & its bad when you put clothes on that smell like they already been worn for three days. My daughter works in a factory & her pants always look dirty with grease. I wash my clothes I wash small loads, with color bleach, Biz stain & odor eliminator, Downy with odor defence, & Wisk deep clean detergent & Downy fabric softener on stain care option & prewash. It never puts enough water to cover the clothes even when we use the extra water feature. Worst purchase we have ever made. I cant say this enough...dont waste your money.

I purchased a whole house full of LG appliances in October of 2011 (Washer, Dryer, Dishwasher, Stove, Microwave/hood, and refrigerator). I have had many issues with the washer. The washer worked fine initially and gradually started having issues from unbalanced loads to not spinning enough and leaving the clothes soaked requiring extra spin cycles. I purchased this particular model for the load capacity. You would think it would be able to handle what it was made for. In August of 2013 LG sent out a recall for unbalanced load issue. An Authorized repair company came out and did the software update. Frankly the full of clothes and water with the lid locked from no power. They replaced the board (reluctantly) and we were operational until April of 2014 when the board blew again. Our first course of action was to call the authorized repair company back, but they would not talk to us over the phone and wanted to come out and charge us for a service call to service the machine as well as labor to replace the part, if in fact they felt they should warranty it. LG also no help at this point, the machine was out of warranty and not their problem. Since we knew what the problem was and were not fond of repair company anyway, we ordered the part ourselves online and put it in. This one lasted all the way to almost the end of September 2014, again blowing with the machine full of clothes. I have now purchased a new machine (not LG) and will be sending LG copies of all the paperwork, from original purchase all the way to current purchase. I doubt they will do anything for me, the machine is clearly a piece of junk sitting in my garage. Unfortunately, this is not the only one of their appliances I have had issues with. The microwave has had just about every part in it replaced in the span of a couple months, some of the parts multiple times. This was also a big hassle to get repaired. The LG tech fixed it the first 2 times and then it got pushed to yet another authorized repair company, for multiple visits changing out a part at a time. It would have been cheaper for them to just give me a new one. LG is now banned from my house. I will never purchase another one of their products, no matter what it is. I also recommend to everyone I know, to stay away from the Large Garbage. So far they have not stood by their products. I did not purchase an extended warranty, but I have never had issues like this with any appliance I have ever purchased and they have lasted well over 3 years. Not to mention these dealers want to charge at least 1/2 of the purchase price for these extended warranties, which is ridiculous.

I bought a LG refrigerator just a year ago and theres a gas leakage. LG technician said that it was due to voltage fluctuations. When I got the fridge it was mentioned in the manual that its stabilizer free. But I used a stabilizer and in spite of it the fridge is damaged due to voltage drop. Then what poor making it could be???

I am enjoying my LG washer. Have had little problems with it. Only concern is hat there are not any repair companies local that deal with LG. The one time I did have to call for a problem, it was obvious that the person was reading from a script. They could not offer any help or answer my questions. I ended up finding an answer to my problem online.

This LG WT5001CW top load wash machine is extremely awful! It would not get the clothes clean, is rusting out tremendously, and goes unbalance all the time. Plus it leaks water! I would not recommend LG for anything.

Purchased LG fridge couple years ago from Home Depot on clearance. Nice, big, spacious. The ice maker has a silly ice plus button to make more ice. First, the ice compartment is small so the ice plus button is really needed to be on all the time. Second, ice plus button turns off automatically. So if you use a lot ice dont buy one that has an ice plus button. LG should have an ice maker that does not need an ice plus button. Thirdly, the so called water filters you have to purchase from home depot are not oem filters. The OEM filters are high priced and need to be changed every three months to get the water to dispense like it did when it was new. I will not purchase another LG ice & water dispenser on a fridge. For future reference buy simple less headaches.

My French door style LG fridge was purchased around January 2011. While it has worked well, it began making a chug-chug-chug noise periodically soon after. A year and a half later, the noise is becoming constant, though the fridge seems to work all right. Im going to try to learn the cause of the noise and what it means regarding the continuing function of the fridge.

I spent $2,000 on an LG refrigerator in October of 2016. It has not worked since April of 2018. I have made over 30 calls to LG. They have sent 4 technicians out to repair. Each technician has said it is unrepairable and sent necessary paperwork to LG for replacement. I have even submitted a report with the BBB and sent all necessary receipts for fridge and lost food like they requested for replacement and compensation for food lost. LG said they would call back within 5 days and take care of. NOTHING. I have now called 5 times in the last week and even if you get someone to answer - they ask the SAME THING give us your email address so we can send you link to a website to upload your proof of purchase. They NEVER send you an email!! Lies, lies, lies!!! They are crooks!! Their product is junk and their customer service is even worse!! Beware - NEVER buy an LG product!!

This is strictly a review. I purchased this washer (LG Washer WT110CW) as to the high standard that Consumer Reports gave it. I hate it. Your standard wash cycle is 57 minutes. There is a load for bulky, whites, etc. but some have a cycle up to 113 minutes. They do have a quick load of 35 minutes, but thats the least. Then it spins to the point of almost drying and your clothes by then are so wrinkled, that the dryer will not take them out and now I have to iron these items. It was over $600 with tax, so I just cant go buy another one. Way too much computerized options that take forever. I want my Kenmore back that gave me very little problems and a load was done in 30 minutes (no matter what it was).

Ive had issues with the front loader getting off balanced and causing error messages. The website states to unplug and washer will reset, which seems to work. Now it seems to off balance with every load and I find Im resetting a few times each wash. Not only that, but now my clothes are getting a moldy smell and I am rewashing to get the odor out. Very disappointed in this expensive product. I was thinking of purchasing a refridge from this company, but will look at other brands instead.

My 3 year old LG side by side refrigerator went out on the eve of Thanksgiving (11-27-19). We promptly called LG customer service and was told to wait 4-6 hours for the freezer to freeze again and was told to call back in the am to run the smart IQ diagnostics. Freezer and fridge both out. Most likely the compressor like everyone else. Called 11-29-19 and was given a service repair date of 12-5-2019. I thought that seemed a long time to wait but figured I’d survive. Mind you, we have a household of 9 (7 kids). The day of the 5th I started getting text from repair company saying I was changed to the 13th. Called LG for an earlier appointment and the long run around saga began with countless calls and continues with the same song and dance as everyone else on here. Two weeks without a working fridge and counting....

I purchased an LG stove less than 5 years ago. Shortly after the warranty of one year expired, the electronic keypad went out. With the keypad out, you are not able to use the stove for anything - burners or stove part. I contacted the dealer where we had purchased the stove for $850 and he got us the part and replaced it. We had to wait a few weeks for the part to come in. Now the electronic keypad has gone out again and after contacting LG, we were told that they will not stand behind their product or the parts past the warranty period. The warranty on the part was 90 days. We have to fix it to do anything with it. Bottom line to this, do not buy LG as their product is not good and they do not stand behind it. After fixing again, we will see about trading it in for a different brand. Our dealer has been wonderful. I feel sorry for them having to face the public for LGs products.

We bought our range in May of 2017. By Sept of 2017 it required its first service. It stopped working due to a problem with the connection. It was repaired and was covered by warranty. Now, it’s Oct 2019. The burners don’t heat correctly. The front burner is heating too hot while the left front doesn’t heat at all. Stays lukewarm. Then when I turn on the rear burner the front right comes on. My range is either possessed or just that jacked up. I wouldn’t get another LG range if it were free and came with a professional chef! Do not buy this product.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.