I have owned my LG range for almost a year. I have no complaints as far as how my range works and with that part I am happy. But, there have been 3 separate instances where I have smelled gas in my home only to find one of my knobs turned just slightly enough to let gas leak out. For this feature, I am very dissatisfied and I would not recommend this range to anyone. I am constantly checking the knobs to make sure they are off.I called LG as many others have regarding this issue and they advised me to check on Amazon for some child protective covers, at my cost. I told them this was not good enough. I had bought all new kitchen appliances, all LG and have just purchased a new dryer which is LG also. It was very poor customer service but when I voiced how I felt, she offered to send a serviceman to my home to look at the knobs and if needed, he would try to fix the problem. Buyer beware, especially if you have children, this range is dangerous to have in your home.

The French door refrigerator we bought is awesome. There is so much room. That said it does make the freezer a bit small but I love the 3 different spaces. The new black stainless is terrific, no fingerprint marks and easy to spot clean when needed.

After 20 months my LG fridge with an inverter linear compressor failed. LG customer service is terrible, as I have to wait 7 days for a tech to look at the fridge to determine the failure.... it’s the compressor... No cooling in both freezer and fridge compartments, all fans are running. I’m one of many unsatisfied customers! Had I known the reliability of the inverter compressor was this low I would have purchased the fridge! I hope there are some lawyers out there with similar failure of their fridge and consider a class action law suit against LG Electronics. The inverter compress design is faulty and all customers should be given the choice of having it fixed (only to fail again in 18 months) or a total refund of our purchase. STAY AWAY FROM LG INVERTER COMPRESSORS OR LG!

We purchased refrigerator, microwave, range on August of 2011. Each of the above appliance has had more than two repairs done in the course of 4 years. I contacted LG and also the BBB. LG will only offer an extended warranty, but refuses to say for how long. I have had the same washer and dryer for over ten years and never had a repair done to them. My Kenmore refrigerator was over 20 years old and worked, but I decided to remodel and get new appliance. Will never ever buy LG again. They do not stand behind their products and they only give you the run around. An appliance should not have to be repaired this many time. I believe all three items are cheaply made and will continue to give me problems even after the warranty runs out.

Bought the LG LFC24786st from Sears exactly 3 years ago this week. At the 1 1/2 year point the motherboard and fan needed replacing. Really WTF, a year and a half. Oh well, it was under warranty. Yesterday it happens again. Right now the fridge is sitting at 54 degrees, the freezer is warmer because we had to remove everything. Really now, 2 motherboards in three years plus the Sears extended warranty is no longer any good because of the closing even though I still have 2 years left. This is really looking like LG Lemon fridges are not the way to go. I see from above that its not so much a model of the fridge but the make that keeps breaking. Ill tell you something, this is hitting the internet big time. Im frustrated, pissed off, and right now... fridgeless.

I bought a new LG refrigerator Model LFXS29766S from Home Depot for $2700. After only 14 months the compressor failed. The repairman said this compressor was back ordered and it will be several weeks to get a new one installed. Apparently LG has a major reliability problem with this compressor design. Thank goodness for my 25 year old Sears in the garage. It has been running well since day one with absolutely zero maintenance or repair. I will not buy anything from LG in the future.

LG washer drum wont turn. Called number in the user guide. Customer service gave me a number to call for repair. Turns out they are too far to service me. Logged in to LG website and called number for washing machines. It was a Sears number that services LG. I advised the washer was 3 years old and out of warranty, but the drum motor was warrantied for 10 years. She said they could not honor the warranty since I did not buy it at Sears. She said I should go back to the store where I bought it, but the store cant do anything past warranty. Talk about a complete run around. All local appliance repair centers service all brands except LG and Samsung. Guess I am screwed.

I am very dissatisfied that this new range panel is malfunctioning after LESS than 6 months of use. The light button will not work and on one of the front eyes the eye button will only go on High and will not go cooler. The oven will not turn on. Very poor quality product.

Like thousands of other LG Refrigerator victims my new LG model LSXS26366S died. I had to throw out over $200.00 worth of fresh food, spent another $1000 on repairs. I called LG speaking to call centers overseas trained to kill you with kindness as they provide no help. Then had to pay a local company to look at it, the technicians said I hate to tell you youre screwed sir, a sealed system failure. Compressor. Then LG on the 4th day arranged a company that showed up in the 1970 tiny pickup truck, they do not accept credit cards cash only- yup sealed system failure that will be another $89.00 bucks. $1,100 to fix it. The Federal Trade Commission is allowing LG Electronics USA to continue to rip-off Americans. LG is aware of their defective compressors & systems. I was told they are back ordered in Korea, could be 2 months before parts become available. A Class Action Lawsuit must be filed to protect Honest Americans from this company. Furthermore - If your large retail chain store is selling LG appliances - YOU ARE RIPPING OFF Your customers.

We bought the above LG washer new at Best Buy on 3/16/14 along with an extended warranty. It wasnt delivered until 3/29/14. We ran it for ~2 weeks when on 4/13/14 it began spraying water all over our floor from the bottom right of the machine. I immediately called Best Buy about a return. Their policy is only 15 days. They count that 15 days from the date of purchase, not delivery. (Let that be a warning). So we only had the washer in our house and running for a few days before the return period ended. They would not honor a return and told us we had to go through LG. From there it got much, much worse. Have some patience to read the rest of this and you will get the true feel for LGs Customer Service. Pray you never have a problem.You can see in the attached transcripts that the repairman that came out basically saw a non-fixable problem and tried to the LG to condemn the unit. LG wouldnt do it as they saw it as repairable. Our repairman said all other companies he deals with would take the repairmans recommendation and replace the unit. He warned us that LG is different and that they would fight tooth and nail to not have to exchange the unit. Afterwards, I contacted LG customer service on the phone and was placed on infinite hold two times. I finally resorted to the chat room option. Read the transcript to get their idea of customer service. We had been without a washer for 2 weeks at that point and LG did absolutely nothing to help. No replacement, no loaner, no stipend towards a Laundromat, coupon, or even an apology. What we got was we have 30 days to fix it per our warranty and it sounds inconvenient for you. There was zero attempt at trying to appease us as customers. The 2nd round of parts came in, and sure enough as our repairman said, they didnt solve the problem. It was now 4/29 and we are livid to still be without a working washer after spending over $800. He provided them copies of our receipts and LG stated they would start processing an RA (return authorization review). We were told we would hear from LG in a day or so. A few days went by, I tried calling LG again. No response. Emailed. No response. Finally, managed to get hold of a Customer service manager. They told me they had 3 days to process an RA. I told her it had now been over a week. She didnt know what to say. She also stated they didnt have copies of our receipts. They did, but I resent them again. Now go to the next email string.Today, my wife called again. LG said they didnt process anything because they didnt have the receipts. I had to provide them a THIRD TIME. We were then told it will take 3 working days or more to process the return through Best Buy and about another week to 10 working days before they will arrange for a replacement unit. That does not count time for delivery. They still dont care and wont help in any way. So we are looking at being without a washer for about 1-1/2 months or more. We are still scrambling to get laundry done. I will be looking to get the photos taken by our repairman showing the gap in the machine and post them once received.Consequences? My wife has been traveling 20 miles each way to her mothers house ~2-3 times per week to do laundry. A few times she has gone to a local neighbors house. I have had to leave work early and take personal time to travel 30 miles (45 minutes) on 3 occasions so far to deal with the service calls. Hours spent on the phone and the Internet trying to reach resolution. Inconvenience. Frustration. Strained relationships with relatives. A mess on our floor that I had to clean up. About 1-1/2 months without a washer after spending $800 on what was sold to me as a supposed functional unit.

At invitation via email from LG, I spent quite a long time writing a careful, truthful evaluation of my fancy still-under-warranty LG washer WM3875HVCA, which has had about seven or eight service visits. Both computer panels have been changed out; the water valve has been replaced; the door latch has been replaced; and still, the thing locks when I try to open the door post-cycle. Also, water continues to leak into the drawer serviced by the water valves, and the supposed anti-wrinkle option, which an LG representative told me directly on the phone is supposed to be constant for the eight hours as indicated, appears to do nothing. It is never on, whenever I check on it after a cycle.I had written a grammatically correct, no swear words, truthful review, and picked only two starts out of five. Would anyone like to guess how LG responded? They denied allowing my review to be published on their site, supposedly claiming it did not meet their guidelines. Um, would those guidelines include singing only praises of their products (i.e.. if you give a negative review, they dont want to hear it, publish it, or know of it)?I am completely disgusted with this situation. LGs email denying my reviews acceptance told me to submit another review as if anything similarly negative would receive their approval for site-publication.As long as I dont rave about this washer, I suspect they are never going to allow anyone to see what my experience has been because then, prospective buyers would take a pause before considering a similar purchase. Indeed, the only reviews, which I read, on LGs site are all glowing about my washer. Ha.

The first time we had a problem with things in the freezer not staying frozen, the fan in the back of the freezer had to be replaced. Cheap little fan motor for such a big unit. Now we are having the compressor replaced, everything melted in the freezer and the refrigerator section was up to 50 degrees where it should be 33 degrees. The unit is a French Door unit and we purchased it May of 2013. I feel it should have lasted much longer than it did. It seems to me they dont make any thing to last these days, and the price is out of sight.

My washer is less than a year old. Already had to replace 4 parts, one is the motor and electronic board and couple other parts! Due to a UE code it was throwing for being unbalance. The other thing it was doing is turning off on its own and not coming back on unless we unplugged it and then turned it back on then it would work! This happened a couple times. I am happy I have a 4 yr warranty!

LG direct drive washer - Luckily we didnt purchase this machine, it came with the home we purchased. Tried to use it but after many many problems from unbalanced loads constantly to the final straw which was water leaking into the machine after it was finished working. It would half fill overnight. Switching to Samsung.

Aesthetically, this LG French Door refrig is great looking; however, ice maker is quite poor. Ice freezes solid inside and the dispenser is useless. After 2 years the rubber piping on the right-hand side needed to be replaced. The plastic on the tray cracked as well as one of the bins. This despite the fact that we are all adults in the family.

I purchased an LG refrigerator. After about 1 1/2 year, the fuse blows. Now you would expect to just replace the fuse, but no. The design of the fridge is that you have to replace the entire circuit board costing hundreds. I dont know why, but I decided to do a little research. I went to YouTube and found a video of how to replace a fuse bypass circuit avoiding a big cost. My fiance and myself did this. Total cost is around $25.00 (gotcha LG) and we have no experience. If you can follow directions, turn the power off to the fridge, of course, and use your own judgement. I would do so again. Why do we think they fix it to where you cant pay to have a fuse replaced (which I have never heard of going out on a refrigerator that fast anyway)? So that maybe a company can makes lots of money by replacing the entire boards instead of just a $1 or $2 fuse. Just want everyone to know and to the person who did the YouTube video, thank you so much! And to LG, no thanks. I will not buy another LG product (lifes good). Life would be better without defective appliances.

We purchased the LG Smart Drum thinking this was a great investment. It was the worst decision we made. It takes hours to wash one load. It constantly errors with UE no matter what load is in there. Even during the clean tub cycle where they recommend nothing in the washer. We have to constantly reload heavy wet clothes to rebalance eventually have to go directly to the spin cycle and shutting off the water just to get it over with. I am lucky to get two loads of laundry done in one whole damn day.I cant get anything else accomplished because I am babysitting a damn washer. It has caused so much frustration among our entire family because no one can get their laundry done and over in a reasonable amount of time. I am going out this weekend and buying a new washer. It wont be a LG thats for sure. From all the other reviews it appears the washer is a lemon and LG knows it but they dont care. Also, the app they say you can get is not available either. They should be sued for falsely claiming things this washer can do and it doesnt. True balance my butt... this machine is the worst. Buyers beware. You will be sorry.

On September 6, 2020 we realized that food in freezer was soft and fridge was blowing rather warm air. Based on the instruction we clean the back side of fridge to eliminate dust immediately. No improvement. We unplugged to see if it will reset. No improvement. We tested from the motherboard. No improvement. We contacted LG and was informed us that it is outside of warranty that we will not be covered but approved list of service vendor in area maybe able to help us if they order LG parts directly. No one is willing to come repair using LG parts.

It all rusted out within 2 years. Does not clean clothes that good. I had a Whirlpool for 19 years and never rusted and the clothes come clean. The dryer is ok but in less than a year the filter ripped. LG would not stand up to their product. The Whirlpool I also had for 19 years had the same filter. I only changed machines because I could no longer reach the bottom so I got the front load. Big mistake.

My LG french door refrigerator is six years old. Six months after I purchased it the little spring on the French doors broke I had to buy a new on eBay. A little after the warranty went out the ice maker broke. I paid for a whole new one it wasnt long after that the ice maker broke again so I just left it and started making ice with trays. Now it has stopped cooling and freezing. Now what LG? Youre taking peoples hard earned money thinking they are getting something trustworthy! I have an old Maytag in my garage. Its 30 years old never stopped not once.

I needed a refrigerator badly mine had broken down. I went to Best Buy to purchase. It was the perfect height for the space I needed. About a month later it was leaking badly from the back area to all over my floor. I called the company they asked questions like do I have central air to cool down the fridge because that is likely the cause of the leaks. Im not happy it was a new fridge so it should not leak. A year later same problem.

I purchased my LG top loader from Home Depot in 2014. Its been a nightmare. Laundry has become horrible. The load is never balanced. It fills and drains all day trying to balance itself. Even with my help its not happy. I cant imagine what balance it expects. I hate it!! Ive called with no help and live in an area where there is no service available. I will never buy LG or believe what I read in consumer reports. It was the top recommend. After reading the reviews, I see its not just me. Why do companies think its ok to take peoples hard earned money for crap that doesnt work like it should?

I have purchased a single door fridge from R.K. distributors on 24.08.2014. My fridge is doing different type of noise which is unavoidable. I contact to helpline & they told me that if there is no fault in your fridge you have to pay technician visit charge either your fridge is in warranty. They also told that your fridge is required 220 volts constantly but at the top of your product there is a sticker indicating the voltage range 135-290. I got a number from your service centre of Ms. ** contact no. is ** who talked with me very rudely. Your area manager is well behaved. I cannot understand that if my fridge is under warranty and having no fault why you are demanding service charge for the visit?

Purchased this LG Refrigerator Model LFX25974 on July 3, 2013 from Home Depot and was delivered on July 16. 7 weeks later, the freezer and refrigerator stopped cooling. I contacted LG and after 2 customer service reps, they had me run the self diagnostics on it... which showed I depleted my ice too quickly.... Seriously? The ice was water! LG arranged to have an authorized repairman to come out. The appointment was confirmed with the ApplianceMan in Westerville, Ohio for Thursday, August 29th between 1-5p. NEVER SHOWED!!!! When I contacted them Fri. am, was told they lost my appt. After they arrived Friday afternoon, was told I needed new compressor and evaporator and parts ordered. 1-2 weeks before they come in and then need to schedule another appt to fix.... According to the other reviews, this seems to be the trend with LG. I will never purchase another LG appliance

Ice maker always breaks. Gets hot every time you open. Total garbage. Ice maker bucket broke after months of use. Ice maker door broke. Compressor shorts cycles always. $2800 fridge total waste of money. Stay away. I would leave a 0. Do not buy. Crap times 2800!!!!

I ordered a lg dish washer on 12/28/14 and it was delivered on 12/29/14. The installer tried to make it work after several hours and it simply would not work due to something I am not sure what, but the installer said it was defective.

I purchased my LG oven range combo when I remodeled my kitchen in 2017. I chose this product because it had the convection as well as standard oven option and flat glass top burners. I need all the prep space I can find in a tiny floor plan - so the flat top was essential. I would say the burners all work equally well and the quick boil feature is something I use often. The warming center might be the only feature I really dont use. As for the oven, I have had convection in the past & was excited to have that option in this. This oven tends to run a little high in temperature in both the convection and the standard. 3 years later I am still tweaking my recipes and cook times to ensure the right balance of time and temperature. The features are great to have but the calibration seems a little off. Thats why I gave it 4 stars rather than 5.

We purchased a front loading LG washing machine model WM2301H. It has banged all over the place ever since we bought it. It does not like to spin anything. It was on a concrete floor, leveled and it banged around there too. I bought the machine because my old one was not spinning!! Now I have one that is supposed to be better and work right. And all it has given me is a headache! I would not recommend anyone buying this washing machine! The people at the store where I bought it - 2 people who had the same model had purchased the same machine said there must be something wrong with it.

Horrible customer service. Our new LG fridges ice maker quit working. I called to have it repaired. My appointment took 2 weeks and was between 7-9AM. I received an automated call on the morning of my appointment saying the tech would be there at 7AM. The tech called approximately 7:30AM and said hed be here in 1/2 hour. He never showed. I called again and the agent said he tried calling me 3 times and came to the house. I did not receive another call from the tech after the initial call saying he would be here in 1/2 hour. He never came to my house, my front door was open. I did not have a radio or TV on and he never came to my house. The agent said he could come back in 10 days. I asked for a supervisor and was told one would call me back in a couple of hours. Unbelievable! I am cutting up my Sears cards and will never buy anything from Sears again. I took a day off of work to be here. We are remodeling our kitchen and have to buy all new appliances and we now will not be buying them from Sears. This has been a frustrating and unprofessional experience.

Purchased the stainless steel LG WM 2233H model about 6 years ago. After a couple of years, we noticed a rank smell with every wash. Nothing changes the smell: we drain the stagnant stinky water every 3 loads, tub clean with bleach every 2 weeks, wipe down the interior rubber ring and leave the door open after every wash. A terribly designed product that we would NEVER have purchased had we known the amount of energy spent to maintain it. Buyer beware!! See attached pics of mold inside the detergent dispenser area.

My LG dryer is two years old and shortly after I bought, it started to twist my clothes in the lint trap. It has ruined a lot of my clothes. I dont know how to fix it.

Major component replaced via an extended warranty after 2 yrs. Compressor died 3 months later. Labor not covered. Decided to trash a $3500 refrigerator rather than fight for another defective compressor and lose another $600. I am one of thousands, google this problem. Where is consumer protection?

When we had bought lg double doors refrigerator around 2 years back we were given 10 years warranty for compressor. Now when we complained about compressor saying that it is making lots of noise and therefore technician visit is required to see what is the problem. LG customer care representative said visit will be charged and I would need to pay 500 + ST. If I am paying now then what is the meaning of 10 years warranty. I feel cheated. Please be careful while buying lg products as they seem to be making false promises.

I have a 2 year old white French door refrigerator on which much of the plastic has yellowed: ice maker surround and trim on doors and drawers. As others have reported, we now have expensive ugly refrigerators and LG refuses to correct the problem, calling it cosmetic. I wonder how many LG execs would happily live with this cosmetic problem. Good plastic does not yellow; vinyl fences look great for many years despite constant exposure to sunlight when they are made of UV-resistant vinyl. LG just made a serious error in plastic selection and does not care enough about their customers to fix it or rebate our cost. So I am reminded every day why I will never buy another LG product and will tell everyone I can to stay away from LG.

My old refrigerator went out and the LG was on sale for a good price so I bought it. Was kinda small but I needed something in a hurry and they could bring it the same day. Would freezer burn food fast and no room to make ice cubes. The shelves on the fridge couldnt hold 2 gallons of milk at 1 time. It was really just a standard refrigerator. Nothing special. Just cheap and worked as it should. Wish it had room to make ice cubes but it ran for years without any issues.

For four years I operated my LG Top-Loading Washer, Model #WT4801CW, using only HE detergent, managing the size of loads, etc. It worked well. However, over the years the bleach dispenser clogged, a two-inch crack developed in the top of the washers casing, and then in mid-cycle, the wash plate and cap popped off - bouncing around inside of the barrel and failing to agitate. Of course, LG offered the extended coverage (using another company, I later found). I could either spend close to $300 and receive two months of coverage or for almost double that amount, receive a full years coverage. I elected to buy the two months policy.After about a week, a tech from a local repair company came out, evaluated my machine, and sent them a report, including pictures of the damage. This seemed correct and the tech was personable. However, after another week, I called to find the status of my repair. They told me that I had to call LG. Of course, after extended conversations with a number of customer service reps, I was finally passed to LGs sub-contractor who actually administers this coverage. They, based upon the report of the visiting tech, determined that I had abused my LG Top-Loading Washing Machine and they had cancelled my policy. How, I asked, did they determine that I was as fault and abusive for the wash plate and cap popping off and bouncing around in the machine in mid-cycle?In short, nothing that I could say made any difference. They had made a partial refund of my coverage amount, and therefore the case was closed. So here I sit, fuming that there is nothing that I can do to refute this action and LG Customer Service refuses to take any action either because the coverage is with their sub-contractor. Im out $100, now branded as a WASHING MACHINE ABUSER, and no closer to a repaired machine than before. I highly recommend that you refuse any extended coverage based upon my experience. Otherwise, I TOLD YOU SO. Let the buyer be aware.

After just having bought my first home, I really wanted to splurge and buy a nice big beautiful $3,400 stainless steel refrigerator as a center piece. But buying this expensive LG LMXS30776S was one of the biggest mistakes of my life. At just 2 years the thing is broken and will no longer cool. I came home one night to find that all of the ice in the ice maker had melted and puddled onto my hardwood flooring and all of my food was spoiled. Completely dismayed that my refrigerator is now cooling at 60F I called LG. They sent a tech out and he diagnosed a failed sealed system. To have a failed sealed system in 2 years is truly, truly remarkable. But you then think to yourself, Well thats ok though, sealed system is under warranty right? NOPE! The parts might be covered by warranty, but the LABOR is not. And apparently sealed system is a specialty repair service and I was quoted at $850-$1100 on the low end JUST OF LABOR.And then you think to yourself, Well Jesus, thats unbelievably expensive, so you call LG and ask them why they are selling $3400 refrigerators that dont even last 2 years? What kind of product quality are they really putting out? And they dont back up their own products? We work hard for that kind of money and consumers deserve quality assurance for their purchase. Agent very reluctantly escalated my case and I was eventually granted an exception to cover labor under warranty as well, but now heres the most interesting part. I called their authorized service provider to come back out and fix it, now with a warranty exception code but they flat out REFUSED to come back to work on the thing because apparently LG has stiffed them multiple times on warranty repairs. So LG is not only stiffing their customers with cheap and faulty appliances but they are also stiffing their own authorized service providers on warranty reimbursement to repair their cheap and faulty appliances. But you could figure that would happen if so many of them break right? Its not good business for LG to repair everything they build.So at this point, it has been 1 month since Ive had a working refrigerator. There are literally only two service providers in my area that can fix sealed systems and are authorized to work on LG (a huge amount of service providers dont even want to work on LG, so let that be the giant red flag for you.) But of these two service providers, both of them refuse to do any warranty work for LG whatsoever. I guess I wouldnt want to either, if I wasnt getting paid for my work. I have been in contact with LG daily about this, asking to give me a real solution, but they just keep giving me lip service and lists of more and more service providers, all of which are completely out of the state and cant even come here because they are not licensed outside of their own state. Ive gone through 20+ service providers that LG has given me and its the same story over and over. We dont service your area, we arent licensed in your state etc etc.I tried explaining this to LG repeatedly but they either dont listen or dont care. Or perhaps they already know, but they just give you an endless run around with no real solution. The last agent I talked to just bluntly told me Im SOL. So ask yourself this, what good is a warranty if their own company wont back it up? What good is a warranty if no service provider will accept it because LG is scheming them out of their money too? At this point I can either pay $1200+ for parts and labor out of my own pocket and reinvest back into this terrible piece of garbage that I am confident will just fail again in the near future or I can just take this thing out to the backyard and blow it up and buy a different brand. And really, in full and total honesty, Im much more inclined to do the latter. Because I will never trust my food in this thing ever again, even if it gets fixed.I will never trust LG again. Im now just far too ashamed to even have the LG symbol in my household now that I know the truth of this company. Yeah, youre sitting there reading all these reviews because this is a big purchase for you, just like it was for me. And youre thinking to yourself, This poor guy, he just got unlucky that his broke so early, but mine wont be like that and even if mine does have a problem, I have this great LG warranty right? You dont. LG is proven to have cheap and faulty products and they have proven that their warranty is completely meaningless because THEY HAVE NO INFRASTRUCTURE TO REPAIR IT ANYWAY. Youre better off buying 30 mini refrigerators for the same price and then just replacing them as they break throughout the years... But the truly sad part is... You wont need that many because one cheap $100 mini fridge will still last significantly longer than any giant shiny piece of junk you buy from LG.

Our LG is a beautiful-looking appliance and for 2 years I enjoyed most everything except for the water leaking out of the bottom on to my maple floor. I called several times just to speak to someone who said I would have to call an authorized service tech (only they are located 100+ miles away and want a lot of money to come to see if it can be fixed). The ice would build up on the freezer floor, so every week I would remove everything from the freezer, remove the ice, and then the next week do it all over again. Then 3 weeks ago the refrigerator portion just quit cooling. (It will get to 58 degrees and that is it.) Now I put all my perishables in my 20 year old Frigidaire. Nobody wants to come fix the LG and customer service needs a lot of training on being customer service.I also have an LG phone for 1 month -- JUNK. I just want to say when I go buy another refrigerator it wont be LG and I will do a lot of research before I give any of my hard-earned money to another company. By the way, I did not get an extended warranty because my other refrigerator is 20 years old and still works great! Should have not gotten a new one. If I worked or owned LG I would hide my face. This is the second complaint I have written on this product.

After looking at a few different brands and asking the sales person questions about the two different brands and the options on both we made the decision to purchase the front load steel drum LG. The size is perfect and while the space didnt permit the two in one option it is still awesome and it works great for all different washes including comforters. I couldnt be happier with it and as a bonus once my husband learned how to use it he does laundry now.

Do not ever buy LG. The drawers have been replaced multiple times as well as shelving. Handle has been replaced twice and is broken again. Parts discontinue so now Im buying a new fridge. NEVER AGAIN LG.

Updated on 09/09/2019: In mid June the compressor on our until went out. Repair technicians came and replaced the compressor. That lasted 2 weeks and they had to come again and they replaced a hose they said had a pin sized leak. 2 weeks later the unit failed and a different company came to check the unit. He cleaned out some things and refilled refrigerant. Well 3 weeks after that it failed again. The technician advised he didn’t know what was wrong. He thought replacing the compressor again along with the coils might help but wasn’t sure what was wrong with it. All he did was refill refrigerant. LG promised us that the 4 call would be the one to determine if our 3.5 year old fridge was repairable. It did not cool and we have thrown out countless hundreds of dollars in food.LG is now telling us to call back tomorrow and they will send out a different technician to see what is wrong with it!! OMG!! LG, your refrigerators don’t work and you know it. Mind you it takes anywhere from 5-7 days for a technician to even come each and every time we have called. We live out of coolers and are completely frustrated with LG! I would never advise anyone to purchase an LG refrigerator.Original Review: Our few year old, expensive refrigerator/freezer stopped cooling in early June. We contacted LG and they sent out a repairman 3 days later who did not have a compressor in hand and had to order it. So over a week after we called our refrigerator was fixed, BUT, for now only 2 weeks then it died again. The repair people came out and said there was a pinhole leak in a hose and they replaced it and put in new refrigerant and so on. Well, it lasted 2 weeks again and a different repair company came and basically said he would clean out the hoses and he refilled the refrigerant. It had lasted 3 weeks this time!My fridge has been at a solid 69 degrees and the freezer at 55. It has taken over a week to get someone here. LG claims they will replace or give a refund for the fridge this time. I have thrown out several upon several hundreds of dollars of food. Lg knows they have a defect in the linear compressor and they just need to replace the refrigerators that have issues. Each time we call it has taken over a week to get it fixed and it seems like it’s only a temporary solution.

Bought new washer in August 2013. I have had the repairman out twice and machine still wont spin out sheets or towels. Electronic board has been replaced but LG refused to permit the first repairman to replace other parts that he thought were defective. I have wasted 1000 dollars on a machine that wont spin. I wish I had my 15 year old Whirlpool back. I bought the machine from Home Depot and they refuse to do anything until the original year warranty is out. Sent out another repairman today and after 5 minutes of self diagnostics, he says nothing is wrong with the washer. (This was from running an empty washer.) Is there anything else I can do?

I purchased a new LG WaveForce washing machine at a Best Buy. It has never worked right since purchased. I called Best Buy, they told me to contact LG. I have been contacting them for over a year. They want a service person to come over and over to replace the brain of it. This changes nothing when it is built to work that way. Its not broken, it just doesnt function right from the start. Ive sent pictures of the loads that come out in big knots! The machine is high efficiency so it should be economical, but when it goes UE all the time, you can never leave it alone to do a load. It will keep draining and filling up to try to even itself. Its very wasteful of water! This is not a floor leveling problem at all. Its the machines problem. Some loads just all float to the top and never get pulled down through the water, which leaves spots on clothing and not overall good cleaning. Its just a lemon! I want my money back! Neither place will give it to me. I paid cash, I have receipt. I took pics of how my loads come out, but keep getting the runaround. All I want is my money back! Ive been married for 32 years and this is my third washer, so I do not abuse them. There is just no help coming anywhere for me! No company should get by with this kind of customer treatment.

This is an expensive refrigerator, and it looks nice. BUT... the compressor wears out easily and makes a horrible loud vibrating/buzzing noise that drowns out conversation in the kitchen. After the first time it fails, LG charges hundreds of dollars to replace the warrantied part (service isnt covered) and then when the darn thing starts vibrating like crazy again just weeks after they fix it, they want hundreds of dollars to come out to replace the part again. And theyre rude about it.

My late husband thought he was treating me to a beautiful machine. It has been nothing but trouble since day one. Water twice all over floor ruining carpets, unbalanced loads, shaking when spinning. It is mainly the water dumping that is getting to me. I was running Tub Clean with a semi-bleach product recommended for HE machines, and I heard drip drip drip once again. Shut machine off and have to pay for a same day visit as same day is not covered by service contract. I was told last time by someone from LG, Its a 2 year old machine. Really? I had another make for 30 years in NY and it never did anything like this! And its always the LG hoses that fail! Nothing I am doing. Wish I had ordered a different brand!

I purchased an LG washer a little over a year ago. Six months after the purchase, the clothes washed in the washer started to smell like mildew. Since then, I have purchased many different washing machine cleaner products, and attempted every suggestion provided by the LG representatives and people online suffering the same problems to get rid of the smell. LG also sent a technician out while the washer was under warranty; who said there was nothing wrong with the machine, and he could smell no odor. Now the warranty is up; LG claims that, nothing can be done.

The hot surface lights on my LG range (lde3011st) have not worked and this could be a burn hazard. I did already burn my hand once on it because I did not know that the cooktop had been used while I was outside. LG has failed to fix the problem. I only bought it in August of 2012. I also bought the service contract. Im not at all happy with LG as they will not even call me back and will not answer my emails. I also found there is an opening between the glass in the two ovens. It burned the top of my hand from condensation building up between the glass when the ovens are on and then drips down onto to your hand when you are puling item out or basting something. LG does not care. They just want your money. I will never buy another LG product again.

I have only had my LG refrigerator for 5 years and now my freezer has gone out and every repair person says it is the compressor as this is a very common thing with these fridges. Is this not a recalled product? Are you not standing by your product and its parts and are ok with this being a standard? Very disappointed in the fact that your company is not standing by its product and replacing these parts that are consistently failing after only a few years and still not fixed! You are still selling subpar refrigerators! This should be reported to the better business bureau and the Attorney general! Shame on LG!!!! Not only do I have to spend money for a new fridge but replace all the food that will now go bad in my freezer! I would rather give ZERO STARS but it will not let me submit!!!

We have an LG refrigerator (Model: LFC2576OTT). I opened the doors and found out that the unit was so hot. We cannot turn off the lights. This is our replacement refrigerator with the same company. A very bad product that could cost my familys life and our house.

I call LG Appliance because my dryer would not stop tumbling when I opened the door, my dryer is under 2 years old. I knew what was wrong with the dryer but I wasnt sure who I should call to repair, so I called the mfg, LG Appliance. They told me they would dispatch a repairman and the fee for service was $125. The repairman showed up, replaced the $16 part and then billed me additional labor of $65.00. I called LG to ask why I paid their fee and a service fee and they continued to say that the fee was dispatch, until I asked exactly what dispatch meant - setting up the appointment. Well, I could have done that myself. The customer service rep at LG was pretty cagey in his setting up this appointment, never clarifying that I would pay all the labor fee. My understanding was the service visit would be free.

Purchase LG refrigerator in 2015, now fridge has Stop working due to failed/defective compressor. Fridge stop cooling, not working since 9.14.2020. Their customer service confirm that this problem is pre-known by LG. (Defective compressor), since they were having lots of issue with same. This compressor is under warranty. (10 years) Repair date received was 9.18.2020, with us paying for cost of repairs.However, on 9.18.2020 LGs technician further diagnosed and confirm that compressor was bad/defective, and the reason why fridge was Not cooling/working. He said that he would replace same, thus fixing the problem. We felt relief and happy; however after replacing compressor, saying he was done and we thought, Wow! Finally, this is the end, imagine our dilemma and surprise when he Casually said- Oh! the main board is NOT working and you have to pay additional charges and service fee to replace!! Plus I dont have the part- I have to come back-next week. The fridge Will Not work without it. - Panic mode set in and crying took over.We are broken!! We had beside suffering undue, stress, also suffering physical health issues, since refrigerated medications were loss-cause by this broken appliance. In addition to the loss of food, deterioration of health, mental stress, were still left with a broken fridge. After spending so much on an appliance (said to last 20 years, right?!). Speaking with LG customer service we feel that LG shows lack of concern to all our issues. HELP!! Can anyone at LG please end this suffering. Plus we now question this replacement of main board- why was this not said on initial diagnosis, before he initiated repair of compressor??Plus we are being charge for all this. Not Fair!! Not Right!! Feel abused! At this point we just wish this fridge gone, gone and LG refund our cost price. We want to get back to our normal life, Please. PLEASE!! Can anyone from LG managerial staff address this? Anyone with POSITIVE Answers/results. Is customer satisfaction a priority? (Then why are we treated this way?) HELP!! Have always been a fan of LG, but now???.

After one half hour on the phone with LG customer service, I left so mad I would never buy an LG product and will do anything I can to discourage anyone I know from buying one. My two thousand dollar refrigerator did not have one (the owners manual clearly states one should come with unit). But after spending more than a half hour with their customer service I still have no plug, and now can look forward to wasting even more time with Home Depot, trying to get something that should have come with the unit. If LG cant handle a problem over a 50 cent plug, think how they will react to a real problem. I owned retail stores before retiring, and would have fired any employee that handled a problem like this.

We bought LG refrigerator last week, but when we diffuse the ice, all water will come in the tray and from the tray water, ice comes out. We complained so many times but we were not able to get good help. A service man came but after he left the same things happened. Please do help us, otherwise, change the refrigerator. We thought LG products are very good but now were not sure, after buying this refrigerator.Please help us, as soon as possible. Regards, Vijay ****

I purchased an LG refrigerator double door, bottom freezer ice maker and its non working after only 6 months and have called repeatedly for service... its under warranty. They first sent someone out that doesnt even work on refrigerators and now going into week 3 saying they will call in 2 business days to schedule. And the more I called its now 3 to 5 business days just to get an appointment set which hasnt happened yet! Ive thrown out hundreds of dollars in food! I never have bought LG in the past. Always stuck with Samsung and I should have not ever switched brands... lesson learned. I feel like since they cant get a service person out here a full replacement should be in order and when I said I DID want to do a survey I was never given that call. When I told the man on the phone I wanted to make a complaint... he said, Maam other than it not working what do you need to complain about? And did not send me to another extension to even do that or take a formal complaint himself. What the heck is with this company. I will NEVER buy this brand again in any product...

We decided to replace our stacking washer/dryer with a new front loading combo. While there are more features than you can shake a stick at, there is a nice electronic tune that plays at the end of a wash and the wash seems very efficient, the dryer is less performant. The standard dry cycle seems to take 6 hours and even though there is an option to dry for less, anything under 2 hours and the clothes are still wet. I'm still happy overall with the purchase - I like the easy-fill detergent/softener drawer, the build quality of the whole appliance and the large drum to hold the clothes so I would definitely recommend it to others.

I purchased this LG Top Loader washer in October 2010 along with the extended service agreement. From the beginning I had nothing but problems, I got the UE code often, it would run the rinse cycle over and over, clothes ended up in a knot, etc. The service company checked it, said the legs needed balancing and it was fine, NOT FINE! Finally the recall happened and after fixing it, everything was WORSE. Every load was UE, the timer wouldnt advance, all the issues I have read about here. The service agreement sent someone out who was here 1 minute and said this was an LG issue and they would call me back. No call back, numerous calls to LG who opened a case at my insistence at a replacement. LG said they would get back with me in 7 to 10 days, which didnt happen. Set up another appointment with service contract, took the morning off work, and guess what a NO SHOW!!! I suggest everyone with these problems call Consumer Affairs (the government agency listed on our recall letters), I lodged a complaint there and was seriously considering joining one of the class action lawsuits about this fiasco! Service company said I had to have one more service call before they would consider the machine a LEMON, so I insisted it NOT be a third party vendor, but an actual LG repair person. This person called me to let me know when he would be here, had a LG shirt on, and after one minute said the recall fixer only did half the job, not to worry he could fix it. He said some of the vendors LG hired to do the recalls only replaced the software and then didnt do the proper programming. He proceeded to replace the rotors, the motor and finished programming the software. It did work! Not perfect as my clothes are more wet than I would like, so I have to run an extra spin cycle sometimes, but I am not getting the UE error codes, and able to use spin only cycle without water dumping in! He said dont use the cotton/normal setting, use casual and if washing towels wash 4, not only 2, and better to do bigger loads than small. The machine has a hard time sensing light small loads. I still would never purchase an LG large appliance again, or certainly this big fancy machine if I knew small light loads would be an issue, and certainly will not purchase an extended service agreement! So, moral of the story... INSIST on an actual LG repair person, even when dealing with the extended service company.

Bought higher-end LG Electric stove, in 2014 and in about 3 yrs the heating elements are going bad. As of 2 weeks ago, the front right element is useless. Now the 2 left elements are acting up. If I turn on the back left one, the front left one also turns on, creating a dangerous (unexpected) hot surface issue. In all the years and all the different places I lived in, weve only had lower cost non-LG models, that never failed. This time we paid more and in no time its going to hell. I will never consider LG for any category of products.

I loved the washer when I first got it. Now, I had the washer for 2 months and it does not spin clothes dry enough. It has now been leaking for a week from the bottom. I cannot find where the slow dripping is. I am cleaning up about a quart of water every two days. Thank God, I have a concrete floor. I think it should be no stars. With its high price, it is a piece of crap.

In October of 2019 I purchased a full suite of LG appliances, refrigerator, range, microwave, dishwasher, washer/dryer. All purchased from and installed by Best Buy. I really like all the appliances and they all seem to perform well, with the exception of the dishwasher. I have a constant and ongoing problem with it draining. This problem appeared within the first month. Best Buy came out and could not replicate the problem. In January the same problem again. Best Buy replaced the drain pump. That lasted less than one week. By this point Best Buy was no longer off in home service appointments because of the Covid-19 thing.I went to the LG web. Requested a repair. The service responded the next day, came out a determined a new control board was needed. A week later they came out to replace it. That lasted 4 days. I am now once again without a dishwasher. Ive again requested service from LG but have yet to hear back, that was yesterday. Today I called your 800 number and ended up hanging up on your representative because of the poor service offered by her. Its time you replace this dishwasher, as I am tired of having to arrange my schedule to fit in repairs that last less than a week.

Plastic pieces broke within a month, resulting in failure of performance, i.e., faulty freezer drawer, sliding shelves, etc. Good thing theres an alarm for open doors because they never shut without some force. The ice doesnt completely freeze all the time (regardless of temp setting), and regularly drops into floor of freezer when drawer is opened. Without doubt I would recommend this to my worst enemy.

I called LG service department to warranty my dishwasher pump motor for loud grind, knock noise and found my warranty void due to me diagnosing my own dishwasher (my factory warranty will only cover the part not labor). I offered to send the motor to LG confirm default in pump and I offered to pay a LG service tech to diagnose and confirm the problem with the pump motor and let LG refund me for the service call after confirmation of default, but turned down for both. My only option would have been to pay labor for diagnosis and repair to receive my warranty part for a 6-year-old dishwasher, but does not matter now. My warranty is voided because I diagnosed the problem myself and cant afford to pay to do what I can. Will Never Buy LG Again.

I have bought a washing machine. They deliver a damage piece. They play a big game with me for not giving a replacement. They have cheated me by passing the time. First they said to show damage part in photo they give replacement. Again they said, We can’t give replacement of product. We give replace the damage part, and after some time they again saying, We will not give replace. Very poor customer care.

Knobs replaced every 3 years @ my expense. In other words Im constantly paying out of pocket. Had I known that the knobs are constructed of heavy foil I would have NEVER bought this range. This is a constant payout for me. This product is a total rip off.

The light caught fire inside and melted the inside. They came and only changed the light, what about the damage it caused. They said the newer models are better. Its been 5 years, stand up and fixed or replace. Car dealerships do. What lemons their refrigerators are, stay clear.

After owning our LG refrigerator (model #LFC25760TT) for about four years, we were alerted one evening to a problem by a burning plastic smell. We discovered the lights within were unacceptably hot and had subsequently melted the light fixture at the top interior of the fridge. Looking online, we discovered we werent the only ones with this problem.

Purchased an LG french door fridge five years ago this past June from PC Richards. Woke up this morning to find my fridge stopped working. Called repairman and was told it was the computer. Over $400 to fix. Now, naturally my warranty ran out June 1. So, Im left with a fridge that I paid over $1200 for that doesnt work ONLY after five years. Things are definitely not made like they used to be! I will NEVER buy or recommend an LG product again. What a waste of money.

Didnt buy an extended warranty because all my old refrigerators have ran for 12 years plus. And LG claims life is good. Well life is not good when your 2 year old refrigerator takes a dump and you just cant have anyone come and repair your refrigerator because LG only sell replacement parts to LG certified technicians. Their list of certified technicians is very limited and have horrible reviews in yelp. This is my first LG appliance and it will be my last.

For the past 40+ years, we have purchased all but 2 of all major appliances from Sears. The single-door Kenmore fridge with freezer on bottom was working well, but no ice and water in door. So, after using it for 5 years, we decided to purchase a new fridge with the missing extras. Sears had a great sale going in Oct. 2007, but single-doors werent available anymore. The LG LFX25950W was very attractive. Within 11 months, the icemaker needed replacing under warranty. It has since died again and were still using the icemaker in the old Kenmore. In 2010, I discovered that there was a recall on the energy star rating that had been posted 4 months after my purchase. I filled out the application on the LG website. Six months went by and a nagging voice in my head reminded me that I hadnt heard anything. I went back online and filled out the application again. This time I was acknowledged and was soon contacted by Allen & Sons. The fix was to replace the motherboard. LG was to send a check to make up for the additional cost of operation for the time we had owned the fridge, plus an annual check for the operation costs. The motherboard was fixed within 2 weeks and the annual check amounts to $3.95. I havent had the nightmare problems of other models, but this one is nowhere close to being of the quality I expected. From the beginning of the recall work, the panel has displayed error code Er IF, which indicated a problem with the freezer fan. When the motherboard was first replaced, the error code went away. When it came back, they came back and the serviceman called LC engineering and it was decided that another motherboard was needed. The funny thing is that if the fridge is unplugged and then plugged back in, the display panel works fine for about 30 seconds and then the error code returns. Luckily, the temps, drawers and lights are all fine, but we have to pay labor for the repairs, so far only $135. If youre in southern California, call Allen & Sons in Canoga Park. They are efficient and travel.

If you were thinking of buying this washer, save your money. It is the biggest piece of junk you could purchase to wash clothes. It has given me nothing but trouble since I purchased it! My clothes come out dirtier than when I put them in. I have followed all the instructions on how to maintain this substandard washer to no avail. DO NOT MAKE THE MISTAKE I MADE. DONT BUY AN LG TROMM WASHING MACHINE!!!!!

LG Washer Model #WT5101HV - I paid $1,184.22 to HOME DEPOT for a terrible product. Just after the warranty ran out, the machine started to leak. The repairman has been here several times but cant find the leak. This leak is ruining my floor. Also if you try to wash 2 towels and 2 sheets together, it practically bounces across the floor. I wrote the head of LG for Canada, William Cho, but have not had any reply. Obviously customer service is not a priority for the President of LG Canada. HOME DEPOT, PLEASE STOP CARRYING LG PRODUCTS.

I bought an LG fridge in July 2007. It keeps making loud rattling noise which sounds like a fan. The repairman came out this morning and said it needs a new evaporator and blade to the tune of $260. This fridge is only 4 years old and we paid $800, got it! I am disgusted.

Cost was within our budget for remodeling and the style fit the other appliances in our kitchen. It also fit the dimensions of the area we allocated for the refrigerator. It was a good quality and had nice interior area to keep fruits and vegetables as well as enough space for all meats and drinks. The outside of the refrigerator matches the style of the kitchen and was easy to clean. But twirls have like to have water dispenser on the outside the refrigerator to access cold water and would have like the small door feature to not have open the full refrigerator to access simple things

I bought a side by side LG and its been A problems with the ice maker every month plus if you store items on the left side everything freezes overnight.. this was a big mistake.. I walk into a sale and got hosed.. I have had work orders for the past 3 years on this appliance.. nothing they can do... I just bought the wrong name brand... big mistake! Please read up on your appliance before you buy.. or you will be stuck as hard as I have been stuck.. I have lost more food items than anyone could believe.. please do not buy any LG Appliances.

The knobs were broken. Originally, I thought it was just my stove. I have since found out that this is an enormous problem for LG. I returned home over Thanksgiving to smell gas. My elderly mother had made some tea while I was at the store. She was visiting for the holiday and was unfamiliar with the stove. She thought she had turned it off, but because the knobs were spinning on the posts, the stove only appeared to be off. It was in fact filling the room with gas. While I was opening the windows, my mother was apologizing while rushing to the stove to turn it off in her embarrassment. Knowing what was about to happen, I lurched across the room and grabbed her hand before she reached the stove.Of course, if she had turned the knob at that time, it would have passed the ignition point and exploded the gas that was filling the room. Instead, I left the gas on at its lowest setting while opening all the doors and windows. 10 minutes later, when I aired the kitchen, I crouched down and turned off the stove. I wrote LG six weeks ago and they have not responded. I think many people would do what my mother nearly did and exploded their house. This product is deadly. It is just a matter of time before it kills people. LG needs to proactively seek out every stove with this defect and fix it or recall the product.

My LG french door Refrigerator & Freezer stopped cooling after 7 years of no issues. Called LG repair department on (4/14) and they scheduled me with an LG certified technician. The Tech (Hector) arrived at my house on time on (04/17), and fixed my fridge very professionally. The complete cost of repair was reasonable since I was not charged with a new compressor (old one was under 10 years warranty). Currently, (04/26), my fridge is working with no issues. I hesitated at first to pay the upfront charge but it ended up being well worth it so far. I'm crossing my fingers. :-)

I purchased an LG French door, two draw bottom freezer (Model No.: LMX25981ST) in July 2008. After only three years, the fan and motor for the water and ice maker has gone out. LG states that the refrigerator is out of warranty and there is nothing they will do to help. Really? You would think that if you paid close to $3,000 for a refrigerator that it would last a little longer than three years. LG customer service sucks and nobody should ever buy any LG products because they will end up costing a lot of money in repairs in the long run. Once again, LGs customer service is awful. They do not care! Spread the word to all of your friends, families, co-workers, neighbors, or just people you meet on the street. Do not buy LG products anymore! Lets show LG that they cannot continue to make bad products and not stand behind them!

LG Steam Washer WM2501h*A - I have been satisfied with this washer, except for its occasional inability to properly spin bulky or mixed loads. However all that changed the weekend before Thanksgiving when it apparently completed a load of clothes and then completely stopped functioning - no lights, no error messages, nothing. My husband did a bit of troubleshooting to make sure it was getting power (it was) and checking online. He suspected it needed a new motherboard. We found a local repairman who was able to come out the next day and he determined that was indeed the problem.This washer is less than 3 years old, and after having an old workhorse of a heavy-duty Kenmore that worked reliably for more than 20 years, with minimal problem, I was very disappointed this new fancy machine was already having a problem with a repair cost of $350. We bought LG because they were getting good reviews, and spent a pretty good piece of change on both the washer and dryer - I would never have expected to have any problem in this short of a time frame. I probably should have stuck with an old top-loader with old proven mechanism instead of trying to go green and save a little water... incredibly disappointed in LG.

Love my LG washer and dryer. The steam function on both has been a great way of taking care of wrinkles and freshness. The quick wash function is exactly that - super quick. I am pleased with how well it cleans all types of fabrics. My only criticism would be the sensor function on the dryer. It is the same complaint I have regarding all sensor type dryers though - they really don’t do a great job and you often come down to find the dryer off and the clothing still damp. The time dry function and personalized functions are very good though.

We purchased a LG washer and dryer. The washer is terrible. It takes twice as long to wash your clothes, whites come out yellow, the clothes are not clean. They spent a lot of time putting a lot of bells and whistles on the machine, however it does not do what is intended to do, wash clothes. Our old washer - we washed all the bedding. We tried to wash the down topper from the bed, so much air, would not get wet enough to wash. What a waste, worst we have ever had.

Refrigerator started making horrible noise on July 3, 2016. Model LMX25964 purchased Nov. 22, 2010. Woke up July 4 no ice and all freezer contents thawing out. Could not call for any help until Tuesday July 5, technician came out on July 7 to tell me my French doors refrigerator had a seal system problem was under warranty and he was not an LG-certified technician. By the way while checking out the refrigerator he did tell me the LG is one of the worst refrigerators, all plastic and lots of mechanical problems, that is why he would not become an authorized LG technician.Called LG, got someone I could not even understand, finally got a certified technician phone number called and he comes tomorrow, he will probably need to order parts so thats more to time. Customer service stinks as well as the refrigerator. I will never ever buy an LG item again. I did lose all my food, around 250.00 and the company acted like I was out of my mind for asking. The supervisor said our warranty ran out after 12 months. I advised her that the problem that caused my problem was under warranty and she flat out said, We do not reimburse. I hate them.

My LG washing machines turbo drums sensor is fixed to holding the door of the machine. Since it is in frequent use, the sensor gets damaged and rusted due to frequent water contact. In the last two years, I have changed the sensor twice. This is the biggest fault that your machine has. Because of this, we will not prefer LG machine in the future. Please change the place of fixing the sensor in LG washing machines.

I had purchased a Sears Kenmore Fridge model #795.74023.411 in August 2015. Sears had recently gone out of business here in Canada. This fridge had cost almost $3000.00 and was manufactured by LG. I had contacted LG who suggested a LG certified service person. Service person attended and I was told that the compressor was broken and that the cost to fix this fridge was $900.00. I had called LG several times and they keep telling me the same thing. We are not covering this part under warranty because this is the agreement we had with Sears. I had also tried escalating this within LG and each person I talk to theres no point of escalating it further because theyre going to tell you the same thing. I asked LG if its normal for a $3000 fridge to only last 2 1/2 years and they stated it must be defective. Yet LG manufactured this defective fridge and they keep using the demise of Sears as an excuse to not cover this. I feel that the customer service and policies at LG are pathetic. I have now been without a fridge for almost 6 weeks as I cannot afford to pay $900 to fix this, nor do I feel I should have to. LGs customer service is pathetic and their products are garbage. Stay clear of LG.

I purchased the GE LG microwave because of the high ratings given to it by consumer reporting agencies. I paid over $300 for a microwave that began to have operating problems soon after it was purchased. Several times, I unplugged and rebooted the machine and it would work fine for awhile. Finally, one month before the one year warranty expired, an F-3 sign and sound told me that something was wrong with the microwave. I contacted General Electric a total of three times and gave them all information requested. I was told that the purchase price would be refunded in full. It never was!

My LG LRE30755ST was taking forever to reach 350 and even then, when the digital panel reads 350, the actual temp inside was only 300. We accessed LGs website to maybe view an exploded diagram or to order parts, just something useful, but they only offered the lousy owners manual (which we already have). They said wed have to submit a repair service request and theyd put us in contact with a repair tech, which basically means they dont think we are smart enough to work on their crappy appliances! **! We researched an exploded diagram on AppliancePartsPros.com and ordered the thermometer through them (bless them!). When the location of the thermostat was not obvious, we called LG and simply asked them where the thermostat is located. They said they dont give out that information. I absolutely think LG is making a huge business error by not helping their customers. I dont give a crap when they say its for our safety because thats **! Unplug the stove and dont cut yourself on sharp edges, thats all the safety we need to know! I hate LG! I hate LG! I hate LG!

We purchased our washer and dryer in July of 2012. So far, the washing machine is doing what its supposed to. The dryer, thats another subject! It has stopped drying clothes now twice. We had it serviced in late October 2012 and was working fine. Then on December 4th, 2012, it stopped drying again! I called LG, who was absolutely no help! I purchased the extended warranty and its not worth it. My advice is to run. Do not look at any LG products. I even wrote the company and havent heard back as of today.

I have an LG Stainless French Door type fridge. The fridge is 5 years old. Earlier this summer it stopped making ice, the freezer went to 35-40 degrees, the fridge went to 35-40 degrees. I called LG and they gave me their local repair company to deal with in scheduling the repair. They have been to my house 5 times, replaced the compressor twice along with other parts. I had to pay $600+ for the labor and parts that werent under warranty. It still doesnt work. My wife called LG and they said there is nothing more they can do. Im out $600 and a fridge. Lousy product and a Lousy Company!

I am at my wits end. I have an LG gas stove. I have already gone through 4 sets of knobs, the original ones, 2 sets that I purchased, and 1 set that LG sent (which they told me were now made better). The set LG sent me have also broken and I am turning my stove on and off with pliers. The reason LG sent me a free set was because I called them and told them I walked into my house and smelled gas and my husband and two grandkids were asleep which was unusual. The knob on the stove looked like it was off but because it was broke it didnt turn off the gas completely. If I hadnt come home when I did it could have been very serious. I am ready to call whoever I have to to get this problem resolved. This is a problem that could be deadly. These knobs should have been recalled a long time ago especially after reading the amount of complaints about this very thing. I look forward to your response.

Well this washing machine is AWESOME. Works great and I can wash 15 beach towels at one time and even King Size duvet sets and NO problem. I have had this machine going on 10 years and I have had No issues. Even sings me a nice tune when it is finished....

Purchased an LG Smooth Surface on March 17, 2013 new at Lowes. Today, none of the burners or the oven will come on. Contacted Lowes and they said it would be 21 days before a repairman could look at it and determine if I could receive a new stove... or I would have to have at least 3 repairs before replacing my stove. You buy a new stove... so you do not have this problem. Very, very dissatisfied.

I purchased a LG French Door Refrigerator through Costco in December of 2015. The refrigerator completely stopped working, it has a completely closed system so very hard to see anything. Called for help on March 11th, 2017, 15 months after purchase and still in two year warranty period. After much BS they finally agreed I was still under warranty and sent out a service request. I live in a county of 500,000 people. They had ONE service person for this entire area. That person called late that night to say they were not doing this anymore, could I call LG? I did, I am now waiting for someone from out of this area to come work on Refrig. Its been 5 days, no call. Will call Costco tomorrow and see what happens next. LG clearly has NO interest in caring for its products if they have ZERO technicians in a community of 500,000 people. DONT PURCHASE LG!!!

Purchased a LG microwave and in less than one year, it stopped working. Called the LG customer service line and was told that the microwave does not have any warranty. After I do some research, I decided to change the oven light and the microwave started working again but this time for only one week. This is the worst appliance I ever had. And after just one year, I have to invest another $600 to get a new microwave, but I will make sure not to get an LG again.

The refrigerator is great except for the ice dispenser. It freezes and will not come out. You then have to clean the ice tray out in order to get ice from the door.

We have now replaced both the main board and control board on our LG front load washer all within 8 months. The cost now equals what we paid for the washer. We are not happy! The service repairman informed me that we needed to put a surge protector on the machine. He used to work for the manufacturer! Where in the manual is that mentioned? For only $5.00, we could have saved well over $1,000 for replacement and service. Why is this not told to the consumer when the machine was purchased? Has anyone else experienced this? Were you told to plug in a surge protector?

This is the second microwave of this model. The first one worked fine for a year - until a few days after the warranty ran out. It was cheaper to buy a new one than to have it repaired, so we bought a new one because it matched the rest of our LG appliances. This one lasted less than 3 months. Home Depot requires 3 repair attempts before they wil take it back (even though we have the extended service plan on this one), so we got in touch with LG again. The same repair man came out and took it apart and put it back together again, saying he couldnt find what the problem was. It worked after that - for 1 day. When I called the repair company again, the tech said he would contact LG for us and get it taken care of. He did contact them, but we have only heard from them once to request more paperwork. Still waiting for the follow-up call a week later to get a refund. I will never buy another LG microwave. Very disappointed in their customer service.

LG washer model wt1001cw top loader - Purchased washer from Menards based on high ratings from consumer reports. Had it for only a week and parts of the laundry does not get wet and clothes do not come out clean. Called LG. States have to have repairman look at machine to be deemed non-repairable. Repair person states it is the nature of the beast. That is how the machine works. LG supervisors states nothing they can do, told me to go to Menards and state buyers remorse. Went to Menards. They will not accept return since it was past 7 days. We came in on the ninth day! We told the manager at Menards in Escanaba, MI about the buyers remorse. He laughed! Not impressed with LG and Menards! We can always use the washing machine for target practice. Probably will be good therapy!

Error message read - ER/1F on our LG refrigerator (model LFX31925ST) exactly 1 year and 1 month (1 year warranty) after we purchased it. We unplugged unit, then plugged it back in and the message went away. Freezer food was slightly thawing and ice maker wouldnt work. Everything would be fine for a couple months, then same ordeal. 2 years after purchase, we were issued a one time extended courtesy warranty and our local repairman replaced the grill assembly fan. Now we have an annoying, vibrating, noise. We just cant win with this poor purchase ($2200). WILL NEVER RECOMMEND AN LG REFRIGERATOR. We are currently registered in the class action suit.

I purchased an LG dishwasher 6 years ago, in which time I have 4 service calls. This appliance was expensive and the repairs to date have included failure on the insulation (overheating), error messages causing the machine to stop, a leak, and most recently the machine smelled of burning electrical and has now completely shut down. I purchased extended warranties to cover the repairs, but the inconveniences Ive experienced and the nature of the failures of this product are not justifiable for a dishwasher in this price range and of its age.

Top Load LG washing machine only 3 years old, constant UE message and takes hours to finish the load. Customer Service support is terrible. LG does not back their product and refused to admit there was a problem when it was under warranty. Customer support insisted the machine was out of level, but it was not. We had a service company come and look at it, and it needs software update, but when we call Customer Service that is a very expensive cost, not backed by LG. NEVER BUY AN LG WASHING MACHINE. We researched and it got a high rating from Consumer Reports when we bought at Home Depot, but that was totally inaccurate.

Why cant I buy parts for my range in Canada? A simple fix for a new igniter and I cant purchase one anywhere. Will not buy LG products ever. Are parts compatible with other brands?

We just purchased an LG kitchen package including the glass top electric LG range with knobs on the front (LSE4613/LSE4611) and had it delivered on 7/11/20. We have had it in our home for one week and weve accidentally turned the front knobs on multiple times by reaching into the microwave, cleaning the back splash, or reaching above into a cabinet. The knobs should not be that easy to turn. They are a push and turn style knob. We went back to the store to begin an exchange process for a model with the knobs in the back, but we are very disappointed because we like the appearance of this style much better. We are shocked by how easy it is to turn these knobs and really dont want to have to resort to ugly child proofing on our brand new appliances. Is there a better option?