Day one of new refrigerator, frost is accumulating on the top of the bottom freezer and the bottom of the top freezer. Waited 4 months to report this thinking it would fix itself.... I will keep you informed, repair man said has ordered a new seal the the freezer.

I bought the LG Microwave LMV1680ST and the magnetron died. LG has the magnetron warranty for 10 years, but dont be fooled, it has to be replaced by their service people which cost almost the price of the new microwave. They will not ship replacement parts to customer.

Major issue: EASY CLEAN is not. There is no self clean feature which seems unbelievable in a $775 range. We like others (we with two new knees) used the easy clean three times exactly how suggested in Manual. Also after 2 phone calls (and later 3 emails) was told to bake at 375 degrees with water (like in easy clean method). Later told to try mixing vinegar and baking soda. NO luck. If I may also mention setting the timer to either bake start/stop or to simply use the timer usually turns oven off. Not sure how to overcome or understand that process. There are a few other suggestions but if only the oven would get clean we could use the oven w uncovered dishes, steaks, etc.

We purchased this refrigerator on June 6, 2018 from Home Depot. In July 2019, the refrigerator stopped cooling. (How convenient, right after the one year warranty expired.) I called LG and they sent an authorized repair company to my house within two weeks. The company, National Platinum Service, replaced the compressor and filter. On December 24, 2019 the refrigerator stopped cooling again which caused us to throw away all of our food for the second time. We spoke with LG and they scheduled a different repair company, Advanced Appliance, to come out on January 6, 2020 to replace the compressor and filter again. On January 10th, the technician came back out to make an adjustment to the refrigerator and check on the status. All was working at that time. The next day, January 11th, the refrigerator stopped cooling again. On January 13th, the technician came out and said that there was likely a freon leak that would need additional parts to be ordered in order to replace the unit. On January 20th, the same technician came out again to replace the evaporator coils and he stated that he was not confident that this would be a long term fix. He said he spoke with LG support and was told they would not replace the refrigerator until they (LG) spent $1000 on repairs. The technician from Advanced Appliance stated that he felt we had a defective refrigerator and he would need his supervisor to come out and review the work that had been done up to this point. We currently have a refrigerator that is not functional and hasnt been for several weeks now. This is absolutely unacceptable. We have had to take off work 7 times for a technician to come out to TRY to repair the refrigerator in addition to not having the ability to have any food or drinks that need to be refrigerated since December 24th! The 5 or 10 year warranty doesnt matter when your refrigerator dont work and continues to break. Why on earth would I want my refrigerator to be replaced with a new and updated compressor after all of this nonsense especially when the first one should work in the first place if you are selling a high quality appliance? All I want at this point is a full refund and Ill be a happy customer.

We originally purchased our LG LRE3061BD range in September of 2017. Within a week of owning it the cooktop cracked. We called to get a replacement but being as it was a newer model the replacement tops were backordered several months. Going several months without a stove would not work as we are a house of 5 and I need to be able to feed our littles. We went out and purchased another one of the same model as all of our appliances were a matching set.Now fast forward to today and our cooktop is cracked AGAIN. There was no moment where we saw it crack. We went to the stove which was off at the time and saw the crack. I have owned several cooktops over the years and have never had the glass crack before. Now Ive had the same model crack twice in two years. I called LG and they informed me that it was no longer under warranty. They also told us that there is a recall on this particular cooktop for the burners not working properly. After hanging up and researching the replacement part I called LG back. If Im going to Shell out another 350.00 for a replacement cooktop I want the recall fixed as I dont know if this could be what is causing the glass to crack.When I call back I speak to someone else who now tells me there is no recall on this model. I dont understand how in 5 minutes there is such a drastic change in the information Im being given. I ask to speak to a supervisor and I am placed on hold. The man gets back on and says that he spoke with his supervisor and has escalated the call and a supervisor will call me back. I asked when they will be calling and he says that it will be 24-48 hours for the message to get to the supervisor and for them to call me back. I explained to him that this would not work as I either need to order a replacement now or go get yet another new stove to be able to cook for my littles. He says it takes that long for the message to get to the supervisor.I explained to him that in this day and age with email and phones it does not take 48 hours for a message to get to someone. He puts me on hold again and tells me he spoke with his supervisor again and he will review the information and call me back in a few minutes. That was almost an hour ago. We shall see if they call back and if it goes anywhere. I would not recommend purchasing this product. I believe the small triangles in the glass are playing a toll on the structural integrity of the glass. This is the only difference between the cooktops I have owned previously and the two that have now cracked. I am not hard on my appliances and it breaking twice in two years is unacceptable.

LKX31925sw french door refrigerator - Had repairs made about 6-8 times with no luck. They dont know what is wrong with it. Had several parts replaced, ice has been building up on back wall of freezer and they dont know why. 5 year extended warranty ending in Aug. 2017 and I have them returning Sat. for another time to try and find the problem. I called warranty co. and Sat. is the ONLY appt. available she could find ANYTIME. I was told about Clark v. LG Electronics USA Inc case 3:13-cv-0485-jm-jma, I mailed claim form in on 4-8-15, nobody knows anything about it. Price of fridge was $2732.75 including tax.

Dishes do not completely dry, especially on the quick cycle. Water is left standing on the bottom of glasses. Even running full cycle, they do not dry completely. The silverware rack does a good job, but had to get a separate basket for odd items. Dishes must be put in the lower rack up front, due to folding tines in the back, will not stay up with dishes, glasses covering the times works well.

Bought LG W/D set from Lowes, topload washer not frontload. 33 days after installation dryer started knocking while drying (loud). Called LG CS, took 5 days for repairman to call and set up appt. Rollers were bad so installed new ones, 2 days later loud knocking was back so installed new motor, 3 days later and louder than before. Repairman came out and replaced all rollers again. So far all is good but the process took over 2 months to resolve. Lowes was NO help at all. Now the washer... it smells like rotten eggs after a couple of washes, we need to run tub clean every 2-3 days to keep smell away.1500.00 and we have a washer that has all the fancy bells and whistles but cant do a basic wash load without special care. Even following all the instructions for keeping lid open and not leaving clothes in washer nothing changes the smell after a couple of days. LG CS is terrible, Lowes CS is terrible. LG products are a nightmare, never again. Bought 3 yr extended warranty and they were just words and excuses. Seems this is a design flaw that should have been fixed but I guess the consumer will just deal with the bad product design.

Well, Im thoroughly disappointed with my Tromm washer and dryer. The latest failure was the last straw. I have now officially paid more for repairs than I paid for the appliances, and they have been banished to the garage, and hopefully Ill find a buyer, but the word must be out about LG, because Ive had no takers. The washer never has cleaned well, and took forever to do that. The technician said to get a top-load domestic brand, so I went to Lowes and purchased the largest top loader with a spindle that GE makes.Im through with LG, and the repairman said Samsung is no better. So, I guess you could say Im through with Korean products. Thank you very much Korea. Isnt it hysterical that the pendulum has finally swung back towards American products being more reliable and well-built? The way it used to be when I was growing up. Heres the really ironic part. When I bought the Tromm, I sold a Kenmore Series 80 pair to a friend for $100.00. She is still using them and has never had to have a repair. I want them back! I guess the joke is on me, but you know what they say: Fool me once...

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

For the past 40+ years, we have purchased all but 2 of all major appliances from Sears. The single-door Kenmore fridge with freezer on bottom was working well, but no ice and water in door. So, after using it for 5 years, we decided to purchase a new fridge with the missing extras. Sears had a great sale going in Oct. 2007, but single-doors werent available anymore. The LG LFX25950W was very attractive. Within 11 months, the icemaker needed replacing under warranty. It has since died again and were still using the icemaker in the old Kenmore. In 2010, I discovered that there was a recall on the energy star rating that had been posted 4 months after my purchase. I filled out the application on the LG website. Six months went by and a nagging voice in my head reminded me that I hadnt heard anything. I went back online and filled out the application again. This time I was acknowledged and was soon contacted by Allen & Sons. The fix was to replace the motherboard. LG was to send a check to make up for the additional cost of operation for the time we had owned the fridge, plus an annual check for the operation costs. The motherboard was fixed within 2 weeks and the annual check amounts to $3.95. I havent had the nightmare problems of other models, but this one is nowhere close to being of the quality I expected. From the beginning of the recall work, the panel has displayed error code Er IF, which indicated a problem with the freezer fan. When the motherboard was first replaced, the error code went away. When it came back, they came back and the serviceman called LC engineering and it was decided that another motherboard was needed. The funny thing is that if the fridge is unplugged and then plugged back in, the display panel works fine for about 30 seconds and then the error code returns. Luckily, the temps, drawers and lights are all fine, but we have to pay labor for the repairs, so far only $135. If youre in southern California, call Allen & Sons in Canoga Park. They are efficient and travel.

We purchased an LG side-by-side refrigerator in 2011. The model was on sale. I wish I had seen the negative reviews here before purchasing! The ice maker often sticks (the water position). In the cube position we most often get crushed ice and few cubes. I find access to the on/off switch for the ice maker very inconvenient; a drawer - on which we keep ice cream containers - must be removed to reach the switch.. an awkward arrangement. And if we remove the ice drawer, getting the metal rod that protrudes from the back into the correct place can be difficult. Our experience hasnt been nearly as bad as many listed here, but I definitely would not recommend the LG to anyone.

Wow cant believe Im finding so many people with issues with their LG fridge. Ours is 3 years old and has been making loud noises for a while, had a couple service calls, defrosted a couple times, helps for about a month. Most recently - the WATER STARTED SPEWING FROM THE DISPENSER FULL FORCE ALL ON ITS OWN!! Thank God I was home because in just a few minutes our wood floors were covered with over an inch of water. I opened the door to stop it and then turned off the water supply.Repairman came, heres our list of parts needed to repair: Rear panel fridge (cracked), $267.14. BiMetal freezer part (frosting), $48.65. Control board for updated freezer panel, $329.02. Freezer cover (control panel), $183.38. New dispenser, $280.36+labor. No support from LG on this, which is a shame because they obviously know there are issues with this fridge. Its going to the dump and we will be replacing with a non-LG product. We own a new LG washer/dryer and dishwasher, but this is definitely our last LG product based on this experience. Btw, our 23 year old Kenmore is still going strong in our garage! Will be searching for class action suits and ready to join as soon as I find one! LG lfxs32726S.

To all of you that just brought your beautiful new LG refrigerators you must not have done any research. Because there thousands of dissatisfied customers with faulty refrigerators, compressors complaints and and on and on. I bought mine brand spanking new with French door and dual ice makers. Beautiful. It stopped working almost up to the date of when I bought it and no more warranty on the unit but there was one on the compressor but only for replacement. This has been one of the worst experiences of my life. If I had known this would happen I would have never bought this piece of junk. Not only can you not get through to anyone to fix it. You have to pay for someone to come out and diagnose the problem that you already know what the problem is. Then you have to pay for the repairmen (who is contracted) to come out and install the compressor which according to other loyal consumers may or may not work. But only if you can find one to come AND keep his appointment. After many tries I decided to give up and get a new one. But I will never ever in my life buy another LG product. I knew their phones were crap. Because I had to have mine replaced three times. I am an iPhone user now. But do your research anyone that reads this. My unit was bought in March 2013. And it went out in April 2019. I knew I couldn’t have been the only one so I read and found that all of the people that bought theirs after mine complained. If I had read all of those complaints I wouldn’t have had to buy another refrigerator six years later. Please stay way from LG. Even when you do call for assistance the people that you speak to are rude and condescending (only if you need help. But not if they are getting something from you. Then you may be treated with respect. So STAY AWAY STAY AWAY STAY AWAY. Go to the proven manufacturer our parents used. GE WHIRLPOOL OR KENMORE OR FRIGIDAIRE. Thank you.

I purchased a condo in October 2010. The condo came with an almost new LG washer/dryer (WM2101). The washing machine has not lasted even 5 years. About a month ago, the washer shut down with an Le error. I called the LG 800 help number and was instructed on how to reset the machine. Multiple attempts at resetting did not resolve the problem. After determining an authorized LG service provider in the southern California area, I had a service representative come to assess/diagnose the error. The service provider could tell me that from the serial number of the machine, that it had been manufactured in November 2009 - less than a year before I purchased the condo. Now, it is May 2015 - not even 6 years since date of manufacture - and the machine is shot. The Le error is due to worn out bearings in the machine. During the less than 5 years that I have owned this condo (and the washer/dryer), the machine has not even been used that much. The cost of repair of the machine (by this authorized service provider) would exceed the cost of a new LG washing machine. Not only would the cost of repair of the washing machine be excessive, the LG service provider did not recommend keeping the existing LG dryer, which was stacked on top of the washer. So, I would have to pay for removal of both machines - with an additional cost of $160 to unstack the machines. As far as I am concerned, I never intend on purchasing another LG appliance. I am appalled that the US government allows companies to prey on US consumers with the current quality of workmanship of manufactured goods - especially large (and expensive) appliances. What happened to appliances that lasted 20+ years - or even 10 years? These large appliances that do not last but 5 years are ending up in our landfills - or having to be disassembled for recycling. Environmentalists and legislators - where are you?

Lg seems to have better products than most companies. They look better and have better functionality and for the price they cant be beat. Weve had our LG fridge for 8 years and not 1 problem. We had to special order the size and we couldnt have made a better pick. Its sleek and has plenty of room despite being smaller than the standard fridge. I like the bottom freezer, it has a drawer so it really maximizes the space in the freezer. If I had to change anything it would be on the outside. Because it is a smooth shiny black, fingerprints show badly on it as well as any dirt or food so I constantly have to wipe it down which isnt a dealbreaker for me because Im OCD anyway.

My LG refrigerator LDC22735SW has broken down three times in five years, once while under warranty. Presently, the fridge is sitting in my garage due to me refusing to spend any more money to repair this junk. The last time an authorized LG technician inspected the fridge and gave me a list of parts amounting to $386.55 plus $100 service charge only to see if a compressor is needed or not. I have not been able to get a repair manual or parts to repair the fridge myself. I am very near writing LG = Lemon on the fridge and putting it in front of my yard to become part of the landscape. How did we come to be sitting ducks?!

My husband and I purchased an LG appliance package from Best Buy (about $5k) when we bought our new house in May 2018. It included a refrigerator, stove, microwave and dishwasher. In March 2020 while self-isolating during the Coronavirus pandemic our refrigerator compressor went out, resulting in the loss of around $250 worth of food. This is bad enough, but it happened with a food shortage going on because of the Coronavirus panic-buying that is happening everywhere. We had to wait 3 days before we could get a repairman out to us. Thankfully he had a compressor; it was under warranty, and was successfully replaced. The fact that LG KNEW that they had faulty compressors in their refrigerators, and that neither Best Buy nor LG contacted us to notify us of this defect is really a problem. We are out the $150 that it cost for the repairman, as well as the cost of the food we lost. I will never buy another LG product since it appears that they dont care about the consumers, only about their bottom line. If youre thinking about buying an LG appliance, DO YOUR RESEARCH FIRST and read reviews.

Bought the LG washer from Lowes and for a few days it worked OK. It then started to vibrate across the floor in our laundry room. We called LG and they sent out a repairman and repaired the washer. It worked for about two loads and then vibrated again. Two different companies came out 4 more times to repair it over the next 3 months. None of those times did they fix the unit. After the 5th time the washer vibrated and flooded out laundry room. We called up LG again and they said they would issue a full refund. The next day we went out and bought a Maytag washer with zero issue so far. To get the refund LG gave us a case number and a link to upload our proof of purchase. After not hearing from them for a month we called them up and said they have no record of them saying we would get a refund. Their customer service is a joke. They claim they have no record of 3 of the repairs and no record of saying they would refund the money for a lemon washer. I will never buy an LG product ever again and will let all my friend know that they should stay away also. We are out $800 for a washer that never worked from day one.

I have an LG front load fairly new machine and I absolutely hate it. I loved the fact its suppose to save money as it is and helps the environment. I have had the machine 5 years now. The only thing I like is the lights during the washing procedure. I was looking for efficiency but there is nothing efficient about a heavy soiled load of clothes taking over an hour to wash. The machine does not let you soak or pre soak clothes. With muddy clothing, sometimes things need to soak. The machine smells like mildew or mold all the time. The rubber seal is disgusting to look at and clean. Not sure who came up with this brilliant machine but I think its awful. There is barely any water on the clothing when washing. I dont like it at all and with it being 2,000 I feel like I got ripped off. My dryer is a Samsung steam or dry dryer. Never lost an article of clothing in it. The dryer works great. So far no issues.The machine takes forever to wash. The clothes dry quick because they barely get wet. But they do spin fast. I hate the fact there is still pet hair on my uniform pants and some types of fabrics which really makes me mad. Also I cannot soak soiled clothes. The machine drains out any excess water. I am so not a fan of this machine. I am so annoyed with it. I would trade it off for an older top loading machine in a heartbeat.

Resolved.Our LG refrigerator lights are now working correctly and shut off when the door is closed. When I first called LG about the problem, They only recommended repair facilities near me to call at my expense. They did not offer to fix the problem. When I talked to the service repairman to set up a visit, he recommended calling a different number to see if LG would take care of it since this was a common problem with many lawsuits about it before. Before I did that, here is what we did. After we figured out that the lights would not go out when the door was closed, creating the high heat inside. (55 degrees). We unplugged the fridge as one could not unscrew the light bulbs because they were extremely hot. When cool, we re-plugged in the fridge and verified that the lights would not go out when the door was closed. In just those few minutes, the bulbs were almost too hot to unscrew. We unscrewed them just enough so they would not come on. We were screwing them in and out for a couple of weeks in order to see inside, and unscrewing them before closing the door. This was a big pain in the neck. I checked several times before calling LG, that they stayed on after closing the door. With the light bulbs unscrewed, we also verified that the beep still went off when the door was left open for a while. With the light bulbs unscrewed, the fridge was now working great for the cold. Probably better than before. I put a thermostat inside to monitor the temperature and it stayed right where I had it set at on the door. I dont know why, but after a couple of weeks unscrewing and screwing the bulbs in and out, I finally decided to remove them and install new light bulbs to see if they would work. I installed the fluorescent ones, the ones with the curlicue tube, 60-watt daylight ones. They worked great, and they went out when the door was closed. WOW, what luck. The fridge has been working well now for about a week, with much better light than the original bulbs, and they go out when the door is closed. They do not get hot at all. For the other issues in the previous post, I can shut the ice maker off manually when the ice bucket is full, and we do not use the water on the door due to the high cost of the filter anyway. We can live with those issues. At least we will not have to buy a new fridge due to the light bulbs not shutting off when the door is closed. Model LRFD22850ST

I really loved this refrigerator (LMXS30776S), lots of space, extra drawer for drinks, and the black stainless steel. We bought it 5/22/16, and the compressor went out on 6/29/18... we bought the extended warranty (thru HH Gregg). They had someone out 7/3 who said they werent qualified to fix the compressor, and another company stood us up altogether. After hours spent on hold, and the warranty company saying its now in a diff department... I ended up live chatting with LG who gave me a list of their approved companies - out of 6 I finally have someone coming out to hopefully fix the compressor on 7/20. We paid $3461 (tax & warranty included) for this beautiful piece of worthless metal! I understand things break, but I think its strange that some companies refuse to work on LG refrigerators or arent qualified. I would never recommend this refrigerator.

Purchased product for new home in early 2015. Two and a half years later, (before the fourth of July holiday), it died. Stopped cooling. Waited for several days, since repairman came to our area once a week. But that was just the service call. After close to $1,000.00 in labor, service call and tax, one week later the repairs were made. Refrigerator worked until lo and behold two years later almost to the day, the same issues occurred. JUNE 13, 2019 to be exact. This was a Wednesday and of course the day service is available in our area is Tuesday, we waited a week for the service call and a second week for repair. Compressor and several other parts replaced again. As the repairman was getting ready to leave, the fridge DIED. He stated he knew something was really wrong with our unit and claimed it unrepairable.Enter LG. No you need to replace the heat exchanger. It is now over two weeks since this repair and still no fix for refrigerator and it is Wednesday so you can bet no resolution until AT LEAST next Tuesday if at all. Mind you we are under warranty for parts and labor which we should have been two years ago also. We will never and will advertise to all the new builds on our community website to stay away from LG Refrigerators. Spent over 2 hours on the phone with LG service and no help whatsoever. So bottom line --- Dont go the LG route. Buy American.

LG Washer WT1101CW - Terrible washing machine. If you buy this washer, dont expect to wash a small, medium, or large size load in a reasonable time period. Constant uE errors, tub fills with more water to try to adjust, etc. Or, we just get the uE error and have to run down the stairs to rearrange the clothes. Regardless of how careful we are with loading/arranging the wash, what type of wash we put in, etc, we have constant uE errors. It can take up to 4 hours to do one medium size load. Ive since read that the control panel may be faulty? We have a tech coming this week. There may be a software update needed? Who knew? (How would I know this! I didnt get any kind of message saying that the software was out of date! ) This will be the 4th tech visit this year. In addition, just for ** and giggles, we decided to do a tub clean cycle. You guessed it. uE error! So, obviously, if the washer cant even function to do a tub clean with JUST WATER in it, theres something wrong with this product. Dont buy it. You WILL be sorry. Im sorry that I cant give zero stars in this review!

I purchased an LG refrigerator June of 2015. Upon receiving the fridge just a week later the freezer stopped working. Had it repaired and was under warranty. Now July of 2017 the compressor stopped working. TWO major components on a two year old refrigerator is ridiculous! The customer service at LG is unbelievable. And not in a good way. I called 5 times and got someone different each time. NO ONE CARES there. I was given the runaround for a month now. You wouldnt believe what I went through... I will NEVER buy another LG product, nor will I recommend to anyone. Beware...this company doesnt care! I am now buying a new fridge...after the one that I bought from LG is definitely a lemon. Trust me my new one wont be an LG! Their products are cheaply made and quality is poor. Do not buy! Customers dont matter!

We bought new LG washer and dryer. The system has all of the auto dry functions and it only works when you do a manual dry. The sales guy told us to clean the sensors or rub water on the basket. It did not work. It appears that the gadget dryer is too complicated to actually dry the clothes. I have to run the dryer for hours to dry a simple load of jeans.

We purchased an LG Bottom Drawer Freezer (Model #LFX21976ST/05) 2 1/2 years ago. Recently water was dripping from the door. The ice in the ice machine was melting, and the food in the freezer was half frozen! LG customer service was helpful trying to determine the problem, walking me through trouble shooting what the problem could be only to let me know I would be charged $210.00 for a service call. I looked online and found out this is a common complaint and that even after service the same thing occurs after some time... I am disgusted that LG isnt honoring their customers by doing the right thing and repairing these defective refrigerators free of charge. VERY sad considering we love other LG products.

I bought a Kenmore Elite Refrigerator (LG compressor) in November 2015. It had a ten year warranty on the compressor. In November of this year (2019), the refrigerator stopped cooling suddenly. I lost over $200 in frozen/refrigerated items. It cost me $99 to just have a repairman show up and then another $260 to have diagnostics run to determine the failure mode. It was a bad compressor. Took another week to get parts (although repairman had a truck full of new compressors since he replaces over 30 a month) and then another couple days to get the repairman back out to fix. Total bill to have fixed was over $500. Repairman told me he has had three newly replaced compressors fail within 48 hours just this month. LG has a known design defect in the compressor system that they refuse to acknowledge or fix and continues to sell this faulty product. Do not buy an LG refrigerator.

The lint cover protrude into the dryer instead of sitting flush. This protrusion causes the damage to my clothes and can also cause the additional buildup of lint. Which is a fire hazard. Very unhappy! After reading a ton of reviews sounds like I am not the only unhappy customer.

Well, it seems that every time I turn around now something goes wrong with my machine (LG washer). At first, I thought it was the best investment ever. After the warranty expired, it seemed that the rubber that goes in front of the machine that seals the door closed has a slit on it. New part would be around $100.00 plus labor. It seems that we need to have someone out here all the time. We just had it repaired because the computer needed to be reset. We have had it serviced 4 times. Really, why are they so expensive if they are going to need all these repairs after 4 or 5 years of purchase?

I have owned LG dishwasher and front loading washing machine for approximately 4 years. We have had two issues which require service. Upon calling the LG service number, we were given a list of certified repair services. All of the certified service technicians are over an hour away and refuse to travel this far. This is laughable given that we live in the Metropolitan NY area - only three services centers to service 10 million people? Really? The individual who answered my call at LG was arrogant and uncaring and had no idea New York City was that big - wow. Finally, I got an independent service tech who was lovely and said LG is the absolute worst company to work with for parts replacement. I will never ever buy an LG appliance again.

I bought an LG front-loading washing machine. Within 2 years, the cycle stopped repeatedly in the middle of a wash. An internal part had broken. I had to replace it at cost. The same replacement broke the next year. I replaced it at cost. That same replacement broke. Same story. I asked myself if it was part of LGs plan to make faulty parts so the consumer would have to pay every year to replace them.After 6 years, the programming motherboard broke (dont ask me what it is called -- it manages all the settings on the machine) completely broke down. The wash stopped repeatedly during a cycle so I had to restart again and again and a 30-minute wash would take 2 hours. Many times it never finishing the final spin. LG said the replacement part would be $150.BUT then they called back and said since the machine is 6 years old, they wont supply the part anymore. They wanted me to buy a new washing machine after 6 years! I told them I would never buy another LG product. Instead I found the part from a third party supplier, and I hope my machine will last another 10 years so I dont have to spend on a completely new machine. My advice: NEVER BUY from LG unless you plan to replace parts every year and replace your entire expensive appliance every 5-6 years. Since they stop supplying parts, you will need a new machine.

I bought this LG (Low Grade) refrigerator (lsxs263662) brand new when I bought my first house. This was the worst mistake I have ever made. I should’ve did more research on this company before I spent $2000 on a oversize cooler. I bought the fridge in 1/23/2017 and about a month of use it stop cooling. The whole fridge was full of groceries that all went to waste. I contacted LG and they sent a service tech to come look at it. He said it was a compressor issue and had to order a new one. About 2 weeks later the compressor arrived and he came back to repair it. About a month after that the refrigerator stopped cooling again. Again we contacted LG and same issue again. This time the service technician blamed it on the first service technician for the refrigerator failing again. So same deal he ordered another compressor and came back to repair it. Relieved that the issue has been fixed which was around 4/12/2017 and assuming that this can not possibly happen again, I went on with life. About a month after the second repair the fridge broke again, same issue it stopped cooling. Again called LG but this time the service technician which was supposedly a actual LG technician never showed up. This was around 5/2017. Kept calling LG and they kept sending that same guy that never shows up. They stated that he came on the day that was scheduled but there wasn’t anyone home. I know that was just an excuse because I have 2 retired parents that is always home. So now about 1 month of waiting for the technician they sent him again. This time he said they gave him the wrong address, that is funny because they have been here three times before so how can they send the wrong address? It’s now 2/7/2018 and LG is refusing to fix my refrigerator the third time because it’s now out of warranty. LG’s replacement policy is that it needs to be fixed three times before they even consider replacing it. I put the third claim in 5/2017 way before the warranty expiration date. They gave me the run around until the warranty ended and now they are refusing to fix it. I had to go out and buy a $300 fridge to keep my groceries in and that fridge has not gave me any trouble since the day I bought it. Do yourself a favor and stay away from this company. Customer service does nothing to help and when you ask for a supervisor they just hang up on you. I’m working with a lawyer to get their attention. Hopefully they won’t get away with this type of business practice much longer. For now please don’t support their business, Give their customer service a try and you will see what I was dealing with. YOU HAVE BEEN WARNED.

I have a now ten-year old LMX25964 ST Refrigerator made by LG. It is a French door version with two pullout freezers underneath. It has worked flawlessly with one exception. The hinge wore out on the right side. Theres just a piece of Delrin plastic that rides on the hinge. I started seeing powder from the metal grinding for like two years before I realized what was going on. Maybe I put too much weight on that door. I now store the milk on the solid shelf off the door. It cost me about an hour looking at YouTube to figure out how to fix it and around $20 in parts. The fix process went surprisingly well. I had predicted a disaster. Door came off easily as did the old hinge. I draped a towel in front while the power was off to retain the cool. In the old days we used to put the old fridge out in the garage after the remodel where it cooled beer for 20 more years. Those days are gone. I have a LG washer dryer combo that was very high end at the time of purchase. They have performed perfectly for ten years now. My LG dishwasher went bad two months after the warranty ran out. I took it apart, took one look and put it back together. Whatever I did it must have reset the circuit board or something. Works fine now.

The 10 year warranty LG highlights on their compressor is misleading. We spent $2300 on an LG French door refrigerator in late November 2015, it stopped cooling in February 2018 (26 months). Two techs found the compressor failed. While the part is covered, the $600-$800 in labor is not. After reading other nightmares, we opted to buy a new fridge (NOT an LG) and contact an attorney. I would not recommend LG refrigerators nor will I ever buy an LG product again.

I bought a Range in June 2013 and delivered in September 2013. In mid-December, leaving the chicken from the oven, I heard a crack. I found that the window was cracked. I contacted I contacted LG and Home depot and after several semanes they brought a company to examine the glass. A cracked window is aesthetic. The representative of the insurance company told me to wait, it completely crazy and it falls. What will you do without it if I use the self cleaning. Why pay an extended warranty? LG Why not admit that the glass has a manufacturing defect to change the door of an oven that has a defect? I have this range for only 15 months, and I used the oven only 8 times.

The easy clean oven feature is useless even if used weekly! Would advise everyone to save their money and avoid purchasing this appliance. I am so sorry I didn’t read reviews prior to my purchase. Surfaces especially on the sides of the oven are not cleaned. Even the scraper does not help because difficult to use on sides of oven where racks are. Can’t use easy off to help because of cleaning instructions. Just a terrible purchase.

Model: LFX28978SW, 3 French Door refrigerator. Less than 10 years old. - 1st month: Plastic guide piece in ice dispenser chute broke off... Ended up mixed in with crushed ice. - 2 years: Mullion spring--a stainless steel spring--broke. - 4 years: Had to replace water valve assembly. - 9 years: 2 mullion spring broke... again... Lucky I bought 2 springs when 1st broke. I could see that it was a weak part and would likely break again. - General: Door seal around mullion torn, both sides. I certainly wont be buying any LG product after this experience. Ive had 3 other reefers; 2 have lasted 2+ decades and one, a KitchenAid, lasted 30 years.

I paid $1900 for the LG refrigerator thru Pacific Sales. Two weeks out the freezer door broke and had to be replaced, a week later it needed the ice maker replaced. They refused even though I purchased a warranty thru Pacific Sales. Never again any LG product.

We have been having a cooling issues with our LG French Door Refrigerator. We called the 800 243 0000 number a few times. The first time, the associate asked us to reset the unit and wait for 24 hrs. After the unit failed to reset, we called the number since the unit is under warranty. We were told LG does not have service technicians in our area and we will have to go through an authorized service center. The first service center refused to work with us saying they need the original sales receipt even after LG promised to cover the parts. The authorized service center then called me to give an estimate of $1500 without even looking at the unit. After we called LG service to help us find a technician or another service center, the LG executive response team member set me up with another authorized service center, who set up an appointment after LG provided an authorization. We waited for a week for the appointment, only to have the service call and inform us that they made a mistake and will not service LG units. This is after the LG associate was on a conference call with us and the service center a week ago. So after two week of waiting we have no resolution in sight and LG customer service keeps giving us the runaround. PLEASE DO NOT PURCHASE LG PRODUCTS.

I wish I had read all the reports about the LG refrigerator, particularly the French door model with icemaker housed in the refrigerator door. We purchased this supposedly state of the art refrigerator in March, but recently attached the water supply hose for the water/ice dispenser. The water dispenser worked fine, but the icemaker did not. A call went out to the service department and a technician came to fix the problem yesterday. Well, he replaced the motherboard and a fan at the back of the freezer. A brand new refrigerator needs to have these items replaced already??? Long story short, this morning, we woke up to a mess in the refrigerator/freezer because everything had melted. Neither the refrigerator nor freezer is working. Of course, service is closed on the weekends. So now, I have a $3000 storage box sitting in my kitchen with a houseful of guests arriving in a few days. My concern is after reading about all these problems reported on this website, we will be faced with continuous problems in the future (especially after the product goes off warranty!!!). LG... Life Good?? In my opinion, I think not if you own one of their refrigerators. Sorry to say. I am hopeful that this problem will be resolved, but after reading post after post about these same issues, I am not holding my breath. :(

This is our first time purchase LG. We bought this LG washing machine from Home Depot 2 months ago. It havent worked right until now. All the machine have is hot water came out even I choose to use cool wash. I called Home Depot 4 times; they pick and transfer my call at least twice per time. They got my number and promise to solve but never call back. I keep follow up but all I got is to call LG myself. LG WARNED me they are going to charge me service fee if I didnt got their number from Home Depot. The same day, I have to go in to Home Depot store and ask for LGs number. I called LG back, the same guy picked up my phone call (same voice, same accent), he got all the information: the model type, if I still have my receipt, if I still have my warranty, and told me IT MIGHT BECAUSE THEIR INSTALLATION PERSON PLUGGED THE COLD AND HOT WATER OPPOSITE WAY AND TOLD ME TO FIX IT MYSELF! Can you all believe that? I have never done things like this. What if I break it? Will they reject to fix it for free because the machine broke by human factor? What if I changed it and its still not working right? I reject their suggest; they leave me a number and told me to contact with service MYSELF, again! When I require to speak to a manager, they refuse my request a euphemistic way which is I dont need a manager because he can help me! I really feel like neither Home Depot and LG want to help me with it at all. They push their responsibility away. If they cant push them away then they will set up a lot trouble. They just sell me their product and treat me like a nut. I have my schedule; I have my job. I had enough. I will never by their product again.

Do NOT buy any NEW Washing machine with a Load Sensor! It senses the weight of the load and determines what amount of water to add to wash the clothes. Since the Government has to be involved with every aspect of our lives to save energy & conserve water, this device is crap! There is never enough water to wash the clothes and the clothes do NOT come clean. This mandate has sent us back to the early 1900s way of doing laundry with an old wash tub, scrub board & old soap that actually cleans the clothes!!! I cant afford to buy new clothes every month & refuse to wear dirty clothes! Only way around it.... Luckily I have a wash sink next to my washer. As I put clothes into the tub, I run the faucet hose over to the washer & wet the clothes as I put them in the washer. This creates a heavy load & as the sensor weighs the load, it is heavier and adds the right amount of water to wash the clothes!!! I have a glass lid so I can stand there & watch the water level. Unbelievable that the Government tells the Manufacturers how to build a washer with devices we dont need or want!!! Doing laundry for over 45 years, I am bright enough to know a small, medium or large load and able to determine my own water level for the appropriate washing cycle. If you dont have a wash sink, you will have to wash your clothes TWICE! So much for saving water. What morons we have running the United States of America!!

LG WT4870C Top Load Washer - I would like to give this washer zero stars. It has to be the worst washing machine I have ever owned. The cleaning process takes much longer than the timer indicates. The clothing is not clean. I still have underarm stains, pet hairs, make-up on my clothing after a wash. The IE error comes on after each and every wash making the process longer as I have to reset it to Spin Only in order to get the clothing wrung out. I will never buy this type of non agitating agitator machine again. I wish I could get my money back but I waited too long. I hated it after the first week. I am going back to a front load washer and not an LG ever again.

We purchase a LG refrigerator Model LFX28968SM on November 29, 2016 from Home Depot and it had a 1 year warranty. On September 2018 the refrigerator section was not cooling below 60 deg F. I called the two LG Authorized Service Centers and they would not respond. I called another repair center and they ordered the part that arrived after 2 weeks from China and it did not fit. They tried to order a replacement and after six weeks they were unsuccessful. We discarded the LG refrigerator and ordered a brand that was made in the US. It was a terrible experience that cost us $2,000.

I remodeled my kitchen in 2011 and installed a LG gas range (model LRG3093ST). My range is right at 2 years old. For the last 6 months, the knobs have been splitting and spinning on the posts so that they do not turn the gas totally off. At first I smelled gas and could not figure out what was wrong until one split and lost a chunk of plastic to the point that turning it did not turn the flame off at all. I wrapped wire tightly around the posts to limp along, but now all are broken to the point none will turn on or off the gas. When I contacted LG, I was told they were out of warranty and I would be responsible for the purchase of the knobs. I told MCM Electronics, which they referred me to, that I would buy more knobs if they are better quality - not plastic. However, they are only authorized to sell original (defective) parts and they referred me to contact LG directly. After reading these reviews, how does LG get away with continuing to provide defective parts of any kind that are dangerous? If this were a car, the units would be recalled or new replacement parts would have to be upgraded. Leaking gas and fires can kill as well as car accidents. I will certainly do better research before purchasing any appliance again in the future - I am sure it will not be LG.

Purchased a new LG Steam dryer-DLEX3370W and washer in June 2018. Within 2 months of purchasing the dryer would not come on. Interior light would come on but electronic panel lights would not, so it is a bad board. Called LG for warranty service. Never received another call from them ever. Service repairman came 3+ weeks later with a front panel plastic part, knowing the dryer would not turn on. He threw the part in the box and stated LG sent him the wrong part. I stated I knew he orders parts not LG. LG confirmed this also. Said he would order a board and be back another day. I filed a complaint with him due to him lying about the part along with him not even opening the dryer to diagnose the problem. I have called LG every few days for 3 months now regarding the status. I am told pending. They asked for receipt of the purchase, I uploaded it to my claim. Then 2 weeks later asked for it again, uploaded it. Never in 3 months has anyone from LG called me to let me know the status. They refuse to give anything in writing also. This dryer has a lawsuit against LG due to the stream drawer and a house fire. After 10 weeks we finally purchase a new dryer and expect they would reimburse us due to not being able to find another repair company to come out to our area. They asked me to upload the receipt, I did, along with our Governors state of emergency in our county due to flooding in Texas, I did that also as asked. Today, 11/8/18, I called and spoke with a Supervisor in Executive Services who was not customer friendly, stated the claim had been denied last month! No notification, nothing! I asked for the address to send a small claims notification letter. LG Legal Dept, PO Box 24007, Huntsville, AL 35813. We will be filing a suit not honoring the warranty of a 2 month old dryer. FYI, a lawsuit was filed for a house fire due to the steam drawer.

All of my husbands blue work shirts have discoloration spots on them. My niece had several of her clothes ruined. I thought that bleach was staying in the machine some place, but no bleach was used and the clothes still have whitish discolored spots. Two of my bathroom rugs changed colors -- one from light blue to grey and one from green to a pea green.

For the most part I love my LG washer & dryer. I have more options than what I need but it’s nice they’re available. Very dependable!!! I have the front loader and it’s stacked which saves a lot of space!

Bar none, THE worst dishwasher (dishwasher is an oxymoron) we have ever had. Worse even than the defunct one we replaced. I rinse all dishes but when I unload it I sometimes wonder if water touched anything. Also the soap is dried on the interior door, hello! Does it even rinse the door off? I gave it one star because it is indeed quiet but I have resorted to washing dishes mostly by hand now if I want them all to be reliably cleaned.

We purchased the LG refrigerator in September of 2016. In July of 2018. The LG failed to cool intermittently. Over the course of a week, service was sent and could not find a problem. The issue appeared to resolve spontaneously. Exactly a year later we are having the same problem. We have completed the ridiculous instructions to unplug the power for 2 hours, then wait 24-48 hours to see if cools. We can expect service in 10 days. This is unacceptable, LG knows of the poor performance of this refrigerator and has failed to take appropriate action to resolve the problems in a timely manner.

My husband bought this stove for me on Feb 14th, I was thrilled! I love to bake and cook and even canning. I had the stove for less than a month and the large right burner died. I called to have it repaired. We kept using the stove, and before the repairman could get to us, the entire top died! You could push the buttons, they would come on but didnt heat up. The repairman came out, looked at the stove and said he had to order the parts. Two weeks later, he replaced the motherboard and everything was up and running just fine.Two months later, we had the same issue. The left burner goes this time. Again, the same repairman comes out, looks at the stove, he again orders the same parts. He replaces the motherboard again. On the 3rd repair, LG tells me the repair guy is the one who has to call it a lemon, the repair guy tells me its LG that has to call it a lemon. Okay, so he repaired it and I just let it go, WHICH I have NOT have done!Dec. 14, we call the repairman again, I am now on my 4th repair for the same thing! Now LG wants to see my receipt for the stove, and they are sending it to their Claims dept. to see if they can replace this stupid stove. I really hope they do NOT plan to send me another stove like this one! Last week, the repairman came out, of course they have to order the parts and I am just betting, my stove will NOT be repaired in time for me to cook the family Christmas dinner!It really sucks to spend all that money for a stove that only works part time! The repair guy said, he also see problems with stove that have fancy mother boards. If you buy this stove, make sure you have a backup plan! I am currently baking cookies on a small rack while sitting on coffee cups in a roaster pan and it SUCKS! Now, I guess I will have to cook Christmas dinner on a George foreman grill, a roaster pan, and an electric skillet or its fast food. Geez like a great dinner for Christmas, NOT!

We bought a LG manufactured french door refrigerator from Sears in July of 2015 and it failed July 2020. Beautiful fridge to look at, but thats it. Firstly the freezer can no longer keep ice cream and certain other products. Secondly, the slim-line ice maker located in the door will not dump the ice in the container. Thirdly, the mullion (between the french doors) will not operate properly. The Sears technician came today found that the COMPRESSOR is failing and the BOARD is no good. To replace both will cost me about $900. He said LG is aware of these COMPRESSORS failing and that there is a class-action lawsuit against LG. My previous Sears refrigerator (manufactured by Whirlpool) lasted over 20 years. I have a number of LG products in my home, a television which works fine, two computer monitors which work fine, three window air conditioning units (two 8000 btu units and one 18,000 btu unit purchased in 2007). The COMPRESSOR on the 18,000 btu unit has been out for the last 7 years. I will no longer buy LG products.

I have bought a LG Microwave from Home Depot in Nov 2018. It stops heating in Nov 2020. Called LG customer service 800-243-0000 about bad Magnetron which is covered for 10 years. They refused to ship me a part and only ship it to a technician. I told them I have serviced and repaired my appliance and I am DIY and installed the microwave. they still wont ship me the part. Also they do not cover repair service. So I am now forced to pay out of pocket for this repair. Never buy LG microwave again. Bad product from Korea! LG Electronics NeoChef 2.0 cu. ft. Countertop Microwave in Stainless Steel Model # LMC2075STStore SKU # 1002634890

Sounds like my experience mirrors everyone else on here. Had a $2,500 LG fridge, and 2 months after their warranty expired, the fridge and freezer both suddenly stopped working. Called the company and scheduled an authorized repairman to come take a look for $79. He was unable to locate the problem and basically said it was not repairable and that we were out of luck. He offered to try a few things that could possibly fix the problem, but each of those tries would cost a significant amount of money and there was no guarantee. In his words, each of these repair attempts would be like throwing a dart at a dartboard and hoping for a bullseye. Obviously we declined this dartboard method of repair, and now we have to buy a whole new refrigerator. Suffice to say it will not be an LG!! What a piece of absolute garbage. This company should be ashamed of itself.

New 2018 LG set top load stacked set - $2500. Washer shakes at spin & dryer shakes because of it. There is something metal in the dryer slamming against metal when all of this occurs. LG won’t fix this — under warranty!!! This repair takes 2 hours - they want me to pay for this flaw. To top it off our clothes smell like a moldy wet dog - from a few months of owning I can smell my husbands “clean” t-shirt across the room. Oh yeah add vinegar, bleach, leave door open, drain the drain, buy expensive tablets to clean every week, run a clean cycle - and use tons of water doing that. Save water? Not now. LG you need to step up your repair game & fix these things.

LG WT1101CW - Bought new just over 1 1/2 years. It worked fine for over a year and now it cannot complete a load without stopping because it is out of balance. Had a repairman check it out and he stated that LG said it needed the new update control board at a cost of over $500.00 before he could even diagnose problems. This is almost as much as a new machine. Obviously they are aware of a problem if the main control board is already being updated. The repairman said he could not guarantee that this would fix the problem. This machine is horrible. Contacted LG customer service and they could not diagnose using their phone diagnostic system. They stated they could give us a repair company name and stated the machine was out of warranty.

We bought this refrigerator less than 2 years ago (12/2016). A few weeks ago it stopped cooling. A serviceman from the store where we bought the refrigerator came out to service it, and said the coil with the refrigerant was leaking. BUT, he couldnt fix it because LG only lets its own servicemen fix this problem (according to the serviceman thats because so many LG refrigerators refrigerant coils leak). The serviceman said LG would contact me within 24 hours to set up an appointment. 3 days later we hadnt heard from LG. We again called the store where wed purchased the refrigerator and then said they would call LG directly. Even then (after a week without a refrigerator) LG jerked us around. First, someone would be out the next day. Then 3 days later. After someone finally came and fixed the refrigerator, it stopped working again 3 days later! This time we went directly to the store where we had purchased the model, and they agreed to replace the refrigerator. LG wont do squat to rectify their defective product. DO NOT BUY THIS REFRIGERATOR.

The drum spun off its base when in the spin cycle . It was only filled with intimate clothing . It slammed into the inside front panel of the washer with me standing in front of the machine. I called LG and they want proof of purchase..Which we have...Then they will review..then they will decide if it meets criteria for repair....then they will find a service person....then they will schedule an appointment for repair on a washer that they knew was on recall all along! Maybe 5 to 10 days later! I have a family of 6...one trip to the laundry mat is 50.00 to 80.00 depending on blankets with urine etc. In 10 days we will be out the cost of a washer. What kind of help is that! At home depot we paid 1945.00 for the washer and dryer set on 12/08/11. That is the type of customer service you receive from LG for your dollars...so BADDDDD! DONT DO IT!

The microwave has lost power twice within the last several months, making it so we could not cook because we depend on the FAN for EXHAUST. The microwave is 10 months old and every time I call LG, I am transferred out of country - impossible to understand or communicate. NEVER AGAIN! Please save yourself the headache and find another brand - one where the company stands behind its product and actually cares.

$850 and started having issues within 1 week this front load dryer (LG DLGX4371W). It has an option for bulk and advertises all these bells and whistle options but my old Whirlpool 13 year old dryer worked better I must say. Keep in mind I had professional install for the unit and vent and the problem is the unit, well maybe only mine? The dryer accumulates lint at the bottom of the lint bay eventually not allowing it be caught on the screen it comes with. This lint clogging at the bottom is a hazard and can cause fire. Even though the machine has sensors which may stop the unit before a fire thank God, but its brand new...why should I be dealing with this as it seems to me to be a DEFECT. Now I have to check the bottom of the lint bay and use a special connection to my vacuum to ensure its not clogging up and shutting off during every dry cycle which costs me time and headaches as a father with a family. I purchased the new technology to try and get help and make my life easier but I ended up with a headache now. Wish I went with Electrolux as the reviews lead me to but the PC Richards man was so adamant and strong with opinion on LG being the best...this is not the case for me. Over and out and good luck to all with this unit.

After less than one year of owning my stainless LG gas range, the 5 knobs, which are made to mimic stainless, bubbled on the outside and cracked at the attachment spot. LG replaced them as it was within the warranty period. That was February 12, 2011. Less than one year later, 4 of 5 knobs are again bubbled and broken. I have not phoned LG to see their response yet but regardless, clearly the quality is incredibly poor.

My refrigerator (LSXS22423) a side by side is 2 years and 3 months old. Wasnt making ice Sunday and by Monday everything in freezer was thawed. The compressor is shot!! Really... 2 years??? I was told by a person who SELLS LG refrigerators that he wouldnt recommend them to anyone. Their compressors are known to die after about 2 years... Really?? He said even if you wanted to repair it they would use the same compressor model that failed and since so many of them are failing we are looking at a 3 to 4 month wait-list... Really?? I bought a whole new LG kitchen 2 years ago. My fault I did not read the reviews first. Totally my fault, but when you pay $1700 for a fridge you expect more than two years out of it. I had a GE before and had it for 18 years. Still worked when I bought my precious LG. I am a senior who has to watch his money and this situation just makes me sick. I dont deserve this nor do any of the other LG customers who have been screwed. Where is the Quality Control?? It is a crime and you should be ashamed. 2 years... REALLY?? Yeah, really!!!

My 6-month old microwave, under warranty, stopped working. Attempts to get a locally authorized repair company were unsuccessful. One company didnt come into Maryland, another wouldnt have a technician for two months and the third one only did TVs. Numerous requests for assistance and difficulty understanding people with accents, finally led me to the supervisor who said he would authorize payment of the repair. He did but it took too long for help with people who simply were unable to help. I will never buy another LG product again because of the poor customer service.

I would give this product 0 stars if that were an option. I purchased this appliance 4 years ago and while it looks great, it has been nothing but trouble. We first had an issue about 2 years after purchase - it stopped cooling in the freezer. We lost quite a bit of food but the repair was covered by the warranty. Now 2 years later, the same thing has happened except now it is both the freezer and refrigerator that will not cool. I have lost hundreds of dollars in food and have to take time off from work to wait for the repairman. And to top it off, LG customer service is terrible. I spent nearly an hour on the phone scheduling an appointment, only to have them reschedule for a day later. I am furious. After doing some research, I see that there is a class action suit against LG for just this problem - issues with their compressors. Unfortunately for me, the suit is in California and Im in NY or I would jump on that.

We have a LG French Door Model LFCS30726S, 2 1/2 years old. Stopped cooling. Called our usual service technician. They came out. Said the compressor was not working. Since the compressor is on a 10 year warranty called LG. The first person I talked to was so very helpful. He managed to set an appointment for 2 days, between 12-5. On that day we were at home entire day waiting. At 4:45 pm I call LG again. The man checks on status. Says the service technician was at his 2nd to last call for the day and would still be there. NO SHOW. Comfort Care Appliance did not call. Just did not come. I call LG again the next morning. They said that the call was rejected and I would have to wait 3-5 business days for another service company to accept the warranty call. My call was then escalated to another level, now the next person at this escalated level was NOT helpful. I got angry at this point. And was hung up on.I called back and was then told that Comfort Care had rejected my service call at 11pm the previous evening, that was 6 hours after they were suppose to be there, and there was nothing I could do but wait for 3-5 days for another warranty company to take my call. We paid over $2,000 for this refrigerator and it was only good for 2 1.2 years???? I must say that the service people who first answer the phones did all they could to take care of me, the person I was escalated to was NOT. I could live without a washer, dryer, stove, microwave, dishwasher, but when your refrigerator goes, you are reduced to coolers and neighbors generosity. It starts to get old after more than a couple of days.

This is the second washer we purchased from LG and the first one lasted three years and was unable to be fixed. We purchased a higher grade, better washer that has now broken after 2 years. The warranty company came and replaced all new parts and left. I went to wash a load and it was still not working with the same issue. They are now unable to come back for two weeks! Whos paying my laundry bill and if it’s not fixed again, do we get a replacement?! What type of company sells a $1,300.00 washer that lasts two years!

LG 36 stainless steel French door with internal cold water dispenser, 2 lower pullout drawers, one with an ice dispenser. Well built and reasonably priced. Quiet and roomy. Good lighting inside. Plastic drawers inside could be a little sturdier.

Thirteen days after the manufacturers warranty expired, this microwave quit working mid cycle. This happened in the evening, but I was still able to get a customer service rep on the phone. They suggested that I call back during the day and ask for a manager and that since it was so close to the warranty that they would most likely pay for a repair. Not the case. In fact its the complete opposite. The morning service rep would not even send me over to a manager but insisted on telling me that small purchases dont matter to them. If it were a refrigerator or TV, they would consider it, but not a counter top microwave. So if youre looking to spend money and have a microwave break in a year’s time, this piece is for you! I will never buy anything LG again solely based on this experience with their customer service, quality of product, etc.

In January 2019 we purchased four new top-of-the-line LG appliances from Home Depot: dishwasher, oven/range/microwave and refrigerator. Within two months we had problems with the dishwasher and LG did not have the needed parts. Within the next several months we had to call for service on the oven/range (twice), on the microwave, and this week on the refrigerator. LG was extremely uncooperative in scheduling a service appointment, even after the Home Depot telephone them on our behalf.They insisted on photographs of our receipts (we have neither smart phones or the ability to transmit photos) although we gave LG THE MODEL NUMBER, SERIAL NUMBER, RECEIPT NUMBER AND DATE AND THE TELEPHONE NUMBER OF THE Home Depot store. The LG representative was rude, and even hung up on my wife. Home Depot had a similar experience, and advised us to NEVER buy an LG appliance from Home Depot in the future. Not much chance of that! N **. Huntington Beach, CA

I purchased my LG Refrigerator French Door LFXC24726S on 9/5/15 from Best Buy. This refrigerator is used seasonally from June through September each year and winterized. In July of 2017 or after about 6 months of actual usage Error FF (indicating a fan problem) appeared and the refrigerator ceased to cool. A local repairman (not LG) replaced two fans with no improvement. Since an LG repairman was unavailable on a timely basis I was forced to buy a replacement refrigerator since this is a seasonal rental home. I was able to get an authorized LG repairman in late August who with consultation with LG Tech Support diagnosed a probable Main Control Board issue since the board has been updated to correct a known internal fan icing issue. No repairs have been under warranty so after $300 for fan replacement and $500 for board replacement the refrigerator still produced Error FF and does not function.I would gladly join a class action suit because this is simply unacceptable. Foreign quality that is being sold to the American public by our big box stores. Furthermore, I have been unable to talk to a technical representative at LG myself getting bounced between the standard 800 customer service and the LG parts distributor. My authorized LG repair service indicates that LG is frequently difficult to deal with. DO NOT BUY ANYTHING MANUFACTURED BY LG!

I purchased an LG french door refrigerator Model lfx28968st in January 2014. I paid close to $3,000 for it, so I was surprised when it stopped cooling less than a year later. I immediately called LG who referred me to a local company that does their warranty work. It turned that the company had been out of business for years and that no one in our area actually does their warranty work. When I called LG again they seemed surprised and told me that I would have to find a local company that would work with them to get my refrigerator repaired. After calling around town, I discovered that Sears was the only company who would attempt to repair my basically new refrigerator. I made the first appointment I could get (several weeks later) to have my refrigerator diagnosed because Sears would have to get parts ordered and approved through LG before any repair could be made so they could get reimbursed for their labor. In the meantime, we decided to rent a refrigerator to keep our food from spoiling as this was obviously going to be a long process. The repairman told me that it could be several things, one of which was the main computer panel. After finally getting the part in and installed, he told me to give it a few days to see if that did the trick. Several days later it was still not cooling. I had to go through the waiting process again. By the time Sears got it fixed for me, I had been without my nice refrigerator for many months and I had been paying rental on the other refrigerator. About a year and a half later, right after Thanksgiving 2016, my refrigerator once again stopped cooling. Also, my LG microwave purchased at the same time quit working. It turns out that neither one would never work again. This time we just purchased another used smaller refrigerator and called LG. They gave me the same information about the repair company that was out of business. I called Sears once again. Every time a repairman came out to my house they would tell me stories about how LG refrigerators are not any good and that they are constantly being called about repairs for them. I had not bought the extended warranty on my refrigerator, so this time I was told that I would have to pay for the labor, but LG would cover the cost of the parts until the original warranty ran out. I was told that LG would try to repair it, but that if it were deemed unrepairable that they would replace it. For almost the entire next year Sears would come out, diagnose my refrigerator, call LG who would suggest what was wrong and order parts. I would wait for the parts to come in and set another appointment for repair. During that period, Sears came out about five times to diagnose and five times to repair. They replaced the Evaporator A, Dryer, Dryer Assembly, Dryer UV (Restricted), Heater Exchange, Pipe Assembly... Finally, in November of 2017, Sears decided my refrigerator was unrepairable and gave up. They gave me back all of the labor that I had paid, minus the trip charge to come to my house. It turns out that because it had taken so long to try to repair my refrigerator that LG was not going to honor any kind of warranty. For the last year I have the nicest looking boat anchor in the middle of my kitchen floor that I dont know what to do with. Complaining to LG doesnt help. They just pass me around until I give up. Complaining to Sears doesnt help either. They just put me through to the warranty department, which does me no good anymore. I believe that LG should be banned from our country. I will never buy another of their products again.

We bought the LG LMXS30776S refrigerator in early 2017 and it was working okay (it did make louder than expected noises most of its short life) until December 15, 2019 when we woke up one morning to a trail of water on the floor and all of our food ruined. We paid for someone to come out to tell us that it was a dead compressor and to contact LG for a replacement part.An LG tech came out and replaced the compressor, and while the freezer worked, the fridge portion remained at room temperature. He came back the next day to fix it again, but the fridge did not get below 42 degrees. An LG contracted appliance repair company then came out and determined that new parts (fridge evaporator and another compressor) were required. They returned a week later and replaced the compressor again along with the fridge evaporator, but after they left nothing worked at all.The LG tech came out again and got fridge half-working again (still does not go below 42), but the freezer is still not functioning. LG tech now says we can get a new fridge due to multiple visits, but the LG customer service says their tech needs to say it is not repairable and why and the tech is not willing to make that call for us. We have now initiated the replacement request process three times (each time takes 3-5 days) the first two times weve waited a week only to find out they messed up the paperwork and had to start again. Weve been without a fully functioning fridge/freezer for over 6 weeks. Weve wasted hundreds of dollars on food that got spoiled. The LG refrigerator is an utter disappointment, as is their customer service.

Our front load LG washer began giving us problems 8 months from purchase. I called LG twice and they recommended unplugging the unit to reset the computer. The machine would work after waiting 6-8 hrs. Eventually, that did not work and repair was needed. The repair men discover two tears in the rubber gasket that were caused by metal clips below that had 1) sharp edges and 2) placed too near the gasket. Over the year of use, the tears occurred and dripped onto the thermistor. It was a manufacturing/quality issue, even supported by the repair man and discussed with their technician at LG who agreed and took notes. LG refused to pay for the repair because it was outside the warranty period. They were disrespectful on the phone and emailing exchange kept sticking to company line of outside the warranty period. Good companies stick by their workmanship. I believe they can make good machines. Mine was a lemon and they couldnt care less.

LG handled the entire situation most impressively. The refrigerator was serviced by a very experienced, professional young man and is indeed back in working order as of today. I am hoping that once I have it placed back in my kitchen that it will be in service for years to come, as I really do like this refrigerator. Thank you LG for investing your time and renewing my trust.

LG TOP LOADER WT4970CW. This set was $1200 on sale and should have just bought a cheap one. It took me literally from 7am to 5 to wash a load because of off balance issues. Then it still wasnt done, clothes smelled like mildew so I emptied the washer and boxed it back up and returned it. I dont have time to babysit. DO NOT BUY THIS! Bought from Menards in Columbus, Indiana. I called LG at the request of Menards, just to find out that these issues are not uncommon.

My fridge stopped cooling the night before Thanksgiving. It is still running and the light come on...but not cooling...food lost! I called our Home warranty. Technician to come out, he was there within 3 hours because they consider problems with a refrigerator and emergency. He said it is a compressor leak and there is no Freon left in the appliance. Due to this, he cannot fix so I needed to call LG because it should be under warranty.I called LG first thing in the morning on Friday after Thanksgiving, and they said that they would notify a repair tech to call us and schedule a time to fix the appliance if it was fixable. Monday still no word from them. I called LG back and they said none of the repair shops around me had accepted the order so they would move me to to an escalation group to get scheduled who would call me in 3-5 days...still I have no fridge. I did now get an email saying that they scheduled a consultation with a technician for next Friday...this is where they will come and see what is wrong with my fridge so they can order parts. I explained to them after waiting on hold for 25 minutes...I have notes from a technician that you can use to fix my fridge when they come. They will not do that. Once they order parts, those will take a week or longer to get to my house, then you have to reschedule the tech... This is ridiculous! I am going to be out a refrigerator for a MONTH! And this is an appliance I spent $2200 only 2.75 years ago. The customer service was no help and frankly not that empathetic to the fact that we are a large family and had no fridge over Thanksgiving, let alone now. Very disappointed! This is unacceptable!

We have had 5 accidents (two were serious nearly starting fires) concerning how easy the stove top can be turned on by the slightest touch, brush or bump. These knobs are an extreme danger to anyone that has one of these ranges in their home. I cannot understand why this range (LDE4415 st) has not been recalled or that LG has not developed a fix for this dangerous problem.

I have an LG front loader. 6 yrs. old. Never had a problem. The quality is excellent. A few minor things I would change, like the short bursts of water when filling. Cleaning is very good and they spin so dry that it cuts down on drying time in the dryer.

I have logged complaint nearly 2 month back regarding lg 258 litres gl-d292rpjl(pg) frost free double door fridge. In which company has not supplied two major accessories like two steel zig zag rods for holding 1.5 liter cold drinks bottles and one chiller door was missing. We observed that main accessories was missing or stolen from fridge. In 2 months the company response was very poor to resolve that issue. One side that mnc is spending scores of rupees in advertisement and another side they are cheating with customer by supplying defective home appliances.Company representative telling me that fridge is not having that accessories but that can be proved clearly by given image that are missing. Now I will take that issue with consumer forum. I have purchased that on 25 Aug 2014 after seeing all the specification of that model. Now company not taking my issue seriously. They are saying that they have updated that model. Please tell me if that model is modified then how that places are vacant in my fridge which is clear in picture. Dealer is also agree to pay the amount of that attachment/Accessories to company but company now telling that accessories are not available. It is total disappointed if that accessories not available then why they are producing that model. Do the needful as soon as possible otherwise I will defame your lg product in social media and it will cost you badly. If you are serious for your company image then resolve that issue as soon as possible.

I have a LG washer and dryer, both are four years old. I’ve been having intermittent issues with the washer not spinning/throwing a code. Three months ago I called LG to ask who the authorized repair rep is for my area (I do not live in a remote area). Two separate phone calls and 45 minutes out of my life and still they could not tell me who to call in my area. I finally emailed again about a month later and was provided two possibilities, one of them does not service my area. By the time I got a repair, the washer was completely seized and cannot be repaired. The washer went to the dump today. An email to the VP of service in Canada four days ago has not even been acknowledged. Absolutely deplorable customer care and more aggravation than it’s worth.

We purchased a top-loading direct drive LG washing machine at Best Buy a few years ago. From the beginning it has not been a good experience. The steam function never works and it crashes 1/2 way through the cycle EVERY time... and we then have to empty the machine and start over again. Add to this that the regular cycle does not fill with anything close to enough water, and the result is consistently dirty clothes and/or soap that dries inside the machine. And we cant even think about a load larger than about 6 or 7 large towels... as it overloads and tilts so we then have to drain the water and remove 1/2 of the load. If we had known how terrible this machine was going to be, we would have bought ANYTHING else. Do yourself a favor and avoid LG washing machines! We wrote to the company 2 times over the last few years and our letters are ignored. They do not seem to care about their customers.

We have had numerous dishwashers over the years but this LG Dishwasher Model LDF7551ST is the WORST dishwasher we have ever had. Both trays collapse when dishes are loaded, the drain line is insufficient so it periodically doesnt drain. This Thanksgiving dinner at 10:30 p.m. we had to empty the entire thing and wash dishes by hand because the dishwasher wouldnt drain. ABSOLUTELY DO NOT CONSIDER THIS DISHWASHER - warranty is dreadful - ours said we had a lemon warranty but despite calling a service man NUMEROUS times our lemon is still being squeezed! Dont know if the warranty issue is with Sears or LG.

I bought an LG washer/Dryer July this year (2015). The water pump sprang a leak. Went online and submitted for repair. Got a local appliance place to fix it. Talked to rep from local shop, said they couldnt get LG parts to answer or return call for 2 days. At this point I havent had a washing machine for 6 days. I called LG rep to contact local rep and get this taken care of. If LG does get it shipped by tomorrow, Friday fall on a holiday. Local dealer wont get the part until next Monday the 4th of Jan. 2016. This will be going on 2 weeks without a washer. This is unreasonable to me. I went with an LG product because of the Quality and support that I havent received as of yet. I would hope that a senior representative would read this. Unsatisfied Customer!

Cancer Warning for using this stove or oven. This oven/Stove was just installed yesterday. After reading the reviews Im scared to even turn it on. On top of that there is a Cancer warning sticker on the oven door for using this product. This concerns me as I am already a three time cancer survivor!!! I have a screen shot but not knowing how to upload the screen shot to this review. Im horribly afraid that this stove will catch fire if I use it, also, after reading the reviews and debating if to turn the circuit breaker off instead. On top of that reading the easy clean does not work and actually causes more issues. Im so unhappy about this.

I purchased a LG washing machine from PC Richards in July 2013. Water started leaking from the bottom of machine. I called PC Richards repair service. 1st technician came out and said he had to order part. 2nd Technician came out two weeks later. He ran the washing machine through a cycle and no water came out. He said nothing was wrong with it, that I must be overloading the washer. I explained to him that it wasnt being overloaded and that the 1st technician ran the cycle and he saw the water coming out, that is why he ordered the part. 2nd technician refused to change any parts because he was convinced I was overloading the machine. He left without doing anything.I washed clothes when he left. Same thing happened, water all over the place. I called service center and complained that 2nd technician didnt do anything. Service center kept telling me they would call me back, that didnt happen. I called again to speak to supervisor. He tells me I have to wait till 12/10 for another technician to come back to my house. LG washers are horrible and PC Richards service center is horrible. I do not recommend either one.

We bought our LG fridge LMXS30776S 2 Door, 2 Drawer POS in Jan. 2015, It is a beautiful appliance, but beauty is only skin deep here, we paid $3200 bucks for this supposedly long term goods. First year had to replace ice maker and PCB board, and got no satisfaction from LG warranty, we went back to where we purchased it and they were able to get somebody to repair it for free, THANK YOU HOME DEPOT! 2nd year roller rack in bottom freezer drawer broke, again LG did nothing to help, this time they said, Oh sorry out of warranty. Thank you for buying LG products. Now it completely died but lights still worked, all the ice cream in freezer melted and of course the shrimp and salmon and our other frozen stuff went bad. Fortunately I have a 30 year old Amana 27cu ft side by side out in the garage (never been repaired since new). We were able to save most of the refrigerated items and just a few of the semi-thawed frozen items. Here we go again!!! Called customer service and they said in broken English like Chinese or something Asian and told me call an authorized LG service tech in my area. I contacted a local repairman, they came next day after waiting over a week for LG customer service to respond (Pitiful). He diagnosed the problem as the compressor was bad. $75!! Really? 2 years old and the fridge dies? I asked him candidly if this was an ongoing problem, his response was he does about 3 per week and keeps LG replacement compressors in stock... Wow. The repairman came back next morning with new compressor in the box and cut out the old one and soldered in the new one, did a very nice clean job too. No charge for compressor but $275 installation fee for a total of $350 bucks to fix a 2 year old top of the line fridge. I sure hope there is a class action suit brewing soon, its not right to have a new product repaired 4 times in 2 years with one of the repairs being a new heart for the fridge... A seriously flawed design in this new type of compressor called Linear, I also lost confidence in the other LG stuff I bought, new Dishwasher, new Range, over the stove Microwave, Washer, Dryer. This company has me nervous now thats for sure. I should have stuck with my old favorite Whirlpool, but to us its a $9,000 mistake I wont make again on any LG product no matter what it is. Caveat Emptor.

Update 08/21/2019:After posting this review LG was quick to respond with to a private exchange to stand behind their product. We had several exchanges concluding with me sending them the details and invoice from the LG certified repair company we had used to assess the unit. Unfortunately after this exchange we have received no further communication from LG. They had stated they would stand behind the quality of their product however after more than 2 weeks of silence and a not functioning refrigerator I am losing confidence. I am disappointed that they set the expectation that they would help and then have failed to respond. Not only because I would like their help but I need to decide if I need to buy a new refrigerator. Ironically the short term solve has been to use a 20 year old Amana unit in the garage which has never needed any repairs. Maybe we should go back to a more reliable brand. Original review:We bought an LG refrigerator when we purchased a new home. 5 year and 2 months later the board has gone out, the fan motor isnt working, and our repair man says the defrost is also not working. To fix it will cost more than $1000 with parts and labor. Very disappointed to be needing a new unit after just 5 years.

Purchase our LG dryer a few months ago-It has a sensor that won’t let dryer dry at any setting, VERY POOR DESIGN- the lint trap is the main reason for the sensor stopping the dryer from drying—DONT PURCHASE ANY LG DRYER.

Our LG refrigerator quit working after only four years. It was diagnosed as a sealed system failure. I noticed many other reviewers have had the same issue. The parts are covered under the warranty, but the labor isnt. $800-$1200 to repair! Model #LFC25776ST needs to be recalled! Were starting over and buying a Whirlpool.

This is the worst dishwasher I have ever owned in the past 3 years. I have had to remove it and unclog the drain hose. I have called LG numerous times with no resolution. When I can afford a new one it will be replaced.

My husband purchased a LG refrigerator a year and half ago and the compressor is already out. We purchased the extended warranty plan. A technician came out and identified the problem as the compressor. Two weeks later it has not been repaired. The first time the parts were not in. No one call to let us know that no one would show up so we sat for 2 hours waiting for the technician. The second time someone called and cancelled. I am waiting for a third appointment. They have a food replacement form that the technician is supposed to give you once the repair is complete. So I have not been reimbursed for the lost food or the numerous restaurant meals I have purchased since I do not have a refrigerator. This feels like a scam to me.

Love the door compartment with Interior lighting and the outside window. Also love the pullout freezer on bottom with side by side refrigeration on top. Seems roomier than others with four drawers and multiple shelves. Shelf configuration options are helpful, and this LG seems more convenient for use on a daily basis. The stainless does show dirt or spots on the exterior, but it cleans easily with stainless cleaner. The beeper that sounds when door is inadvertently left open is also a plus. Ice maker works pretty well w/ crushed and cubed options. Have not used all the bells and whistles as a “Smartfrig,” but very satisfied overall.

I bought this fridge from Home Depot- brand new. Purchased Dec 2015 along with a 5 year warranty. It stopped working twice during that time, warranty was a nightmare. They gave me the run around, waited weeks to fix it. They replaced the back panel twice, the compressor, had to put put Freon in it. Warranty ran out Dec 2020. And here I am again with the fridge shutting down. 3rd time and I take good care of my appliances. I will never buy an LG fridge again no matter how good they look! Nightmare… It’s just over 5 years old. The warranty was as bad as the fridge.

LG was a refrigerator that I owned for campus living needs. Cheapest option with back to school discount. Pre-owned. Freezer was great when it worked. Freezer settings for upper compartment was super convenient. Kept ice cream like soft serve but keeps milk ice cold. Froze bread OK I guess. Crisper drawers didnt work at all. Changing the temperature was way too sensitive. When My water bottles froze solid overnight with a power short. Warm milk was awful to wake up to.

I have been trying to replace a broken shelf support in my 10 year old refrigerator. The part should cost about $20 and without it, the $2500 refrigerator can barely be used. I have found the part number and contacted everyone on the internet that claims to have one. One parts person told me that they had several in stock in past years but this was a high demand item and they could not get anymore. Universally I was told that the part is no longer available.I finally got through directly to LG customer service and (after being disconnected twice), was informed that LG does not make or keep parts past 7 years after a product was made. Nor did they have a substitute for it. They said I should call any local parts companies to see if they might have one lying around. I explained that no one has this in stock and asked to speak to a supervisor. The rep took my information and assured me that I would hear from a supervisor within 1 hour. That was two days ago. I have had a problem with a different (small) LG product in the past, but cannot believe how little they support their customer base. There is no way I could recommend to anyone that they should try this companys products.

Im so glad to have found this. Thought I was crazy. Our LG frontload washer smells terrible and weve had service calls out 3 times for what looks like pen marks all over our white clothes. Its not a pen. The first time they said it was a drum shooting oil onto our clothes; nice. They replaced the drum. The second time, service didnt show up. The third time they said it was because the washers accumulate black slime that is accumulating throughout the internal parts of the washer and will randomly shoot out the black ink appearing lines. Do not ever purchase an LG. They make a good TV, but not washers or kitchen appliances. They also do not have service centers anywhere in our area (maybe our country?).

About 2 years after our LG gas dryer purchase we began hearing that thumping sound which we now know to be a cracked weld on the dryer drum. It was frustrating to have to replace such a major component, but we reasoned that sometimes parts fail. Our bigger problem however was that during the period that the drum operated with the crack, it was rubbing metal on metal in one little spot (according to our service technician) and created a super fine black metallic power that continued contaminate anything we tried to dry that was white, long after the replacement drum was installed. The replacement drum has since gone out of round. We do not abuse this dryer in any way. It runs about 6 medium loads of wash per week. We wrote a letter to LG requesting some sort of assistance to remedy our problems and received the usual form letter rejection. The worst part is that even though the dryer stills runs, it continues to thump because of the out of round drum and we basically have to dry any whites that we want to preserve at the local laundry mat. What a spectacular mistake this is for LG. They have made us disciples preaching Never an LG product again to everyone we know.

New LG fridge in Fall 2016, shortly after we had to fix the faulty connection of the in door ice maker that would drip. Now at 2.5 yr old our fridge completely stopped working, spoiled food, dripped water on wood floors... Part is on back order and we continue to wait without a fridge.

LG Waveforce washer is constantly off balance. The manual will tell you that you cannot do a small load. Believe them!! Unless you are willing to put 2 sheets in with your delicates, and that sometimes doesnt work, it is impossible to wash a small load. It takes hours to complete a wash load due to the off balance signal. You actually have to babysit the washer. I often take the wash out still heavily wet to hang on a line. Would never buy this product again.