We purchased the LG washing machine and dryer from Spencers. I am dissatisfied with our salesman in that he should have made us aware that this washer is a large capacity machine with no capability to wash smaller loads. They want you to buy another machine to sit underneath the main washer. The dryer is a mess. I spent $1,000 for a dryer that doesnt sense the dryness of sheets!!! It shuts off early leaving the corners of the sheets wet. I called the technician who said thats the way it is and I should use the manual dry time and estimate how long it needs to dry completely... Really... Really... thats the way dryers operated in 1958! Dont waste your money on this piece of junk.

LG sucks. I bought an LG washer and dryer set (top load) and just like the other 907 people on here complaining... my washer does not work right ever since LG so called upgraded our washer!!! No, it will not even complete one cycle. LG is doing NOTHING to fix this situation except for continuing to send repair people out... All I want is my washer the way it was BEFORE the so called upgrade... I will NEVER and I MEAN NEVER OWN ANOTHER LG PRODUCT!!! Save your money! DO NOT buy LG!

I purchased my LG French Door freezer model number LFX25976 through Direct Buy during 2011. The bottom freezer abruptly stopped freezing and the refrigerator stopped cooling. However, the fan works. Was initially believing refrigerator had gone into automatic defrost but after two days of none cooling or freezing, my belief now is that the compressor may be the culprit. One year ago, same incident occurred but after several hours, my refrigerator began cooling and freezing again. Contacted LG during that time and was advised that it was common for the refrigerator to automatically defrost and does so without any warning. But this time it has been two days and my refrigerator has yet to begin functioning properly.

Do not buy LG washers. They are prone to breakage and the service is horrible. I have a 3 year old top loader (LG WT1101CW) and it is a terrible purchase. Light use (2 loads a week) and this thing starts popping the OE error code and not spinning out. I spent a day and a half researching and following the service manual to try to fix. Why did I not call a service tech? Because LG has none in Minneapolis. By the way, the whole phone home thing to find out the problem with your equipment, does NOT WORK. I will have to agree with other posters, this unit is disappointing in the cleaning department as well, it will not get out smells let alone dirt. At this point, as near as I can tell, like others this will need a new control board. (Without labor they charge about 20% of the purchase price.) Please save your money and your blood pressure. LG has earned every bad review you will find here.

Bought the one Kelly Ripa advertised - should have known better - absolute pile of crap. The most expensive in the store at the time. Two years old and I am on the second control board. But that repair failed and after 9 weeks without a fridge I am now FURIOUS! I get back from a weekend away and find that now the freezer has failed and my floor is flooded and all my food ruined. The repair guy is on his way. But last time it took two months for the board to arrive. If it is anything else that needs replacing then that is another two months... absolutely PATHETIC PRODUCT AND PATHETIC BACK UP. As you can tell... I am extremely unhappy and frustrated about this disaster of a product. Yes, and it looks terrible also. The stainless steel is all marked with drips that will never come off.

I ordered a lg dish washer on 12/28/14 and it was delivered on 12/29/14. The installer tried to make it work after several hours and it simply would not work due to something I am not sure what, but the installer said it was defective.

We purchased this LG TOP OF THE LINE 700.00 DISHWASHER IN 2015. I HAVE HAD NOTHING BUT PROBLEMS SINCE. When we purchased it. It was for a brand new home. We had to have a plumber come in and replace some of the pipes and lines to be able to accommodate this dishwasher. The dishwasher never gets the dishes clean EVER! Im constantly having to clean the dishwasher so the dishes get clean. I almost have to clean the dishes before they are stacked. The top sprayer arm keeps falling off during its normal cycle. The baskets never stay connected to each other. Not sure why... We decided to buy a really expensive nice dishwasher and it has been terrible. Then we had to remove the bottom piece in the dishwasher that siphons any debris out before it goes into the drain. The recommended tablets for the dishwasher get stuck in the cup and ends up having to be cleaned out of the cup and I have to re run the whole cycle again. And to top it off now the motor is dead and has to be replaced. Oh the wheels on the bottom of the rack keep falling off. Technician will be here next week when they can fit us in 100.00 just for the service call. I will never buy an LG ever again.

My refrigerator was purchased in August 2017. Now 13 months later this 1200$ item died between 5:30 in the evening and 8 pm. It was dead. I have called LG every day since and get sent from one person to another. They did not even have a tech in my area, small-town in AZ. Finally got one out a week later. The main board went out. 400$ plus for the part, 4 to 6 weeks to get one. By the time Im am done, if ever it will cost almost as much as mine did new for the repair. Stay away from LG!!!

We purchased an LG washer and dryer set. The dryer works well, but the washer is a disaster. Our towels have an unpleasant musty smell just 1 day after they are washed. The rubber sleeve between the front panel and the drum is literally designed to trap moisture and grow mold. What a horrible design! We miss our old top loader Amana. That washer worked wonders on spots and dirtier clothes like playground pants with grass on the knees. Our front loader LG, on the other hand, is a piece of cr@p. We are waiting for this thing to develop any problem so we can replace it with a Bosch. Dryers works well. Washer doesnt get the clothes clean. It uses less water than our old washer but what good are water savings when the clothes dont get clean? We will check Amazon customer reviews to see which models to AVOID like the plague. Before buying this LG washer we were focused on efficiency but with LG efficiency came at the cost of less than clean clothes and smelly towels. Reliability is important but effectiveness is a very close second. A reliable, highly efficient washer is junk if it doesnt get the job done. To reiterate, stay away from LG clothes washers. The design of the drum, pump, and the drum seal is defective. It traps moisture and promotes mold growth. Also, the pump/filter assembly on these washers holds about 12 OZ of water at all times. We forgot to drain the filter assembly before going on a 3-week vacation. When we came back, the whole downstairs of the house smelled like sewer. The stench was coming from our wonderful LG washing machine. I had to flush it with 2 gallons of bleach! Stay away from LG washers! They are toxic!

Purchased a Flat top Range and received it TODAY. Oven works, no instructions for menu settings, cooktop doesnt work, called appliance store and they instructed me to call LG. LG says 2 1/2 weeks for a technician to come out. Have to wait 2 weeks for them to tell me my new $2000 stove is junk and I got to get it swapped out. Then Ill have to wait a week for that one and around we go. Should have stuck with my gut and went with a reputable appliance manufacturer not a ** cell phone maker. Who knew that making cell phones is easier than a stove.

It was the highest rated fridge in my price range at the time. It was also the only floor model that fit my spacial needs as well as practicality. The sales person highly recommended it and I quickly found out why. I like the ice maker. It kept temperature well, and had an amazing seal. The inside door shelf designs were amazing. The air circulation inside the refrigerator was optimal, and the freezer froze things solid in more than adequate time. The color options were limited in my area, so I opted for the white one. When my kids got the fridge dirty, some of the paint came off upon washing it.

I had washed a load of clothes and put a mattress protector in the washer and the cycle was almost done when the washer just blew up. I have had my washer for almost a year. I liked it until this. The washer did a total 360. It blew the top totally off it. Water went everywhere and then LG couldnt get out till the next day. This could have been a bad thing if my child or I would have been walking by the washer. It was so loud when it happened. This is a major issue and I will never buy another LG product. The washer was a WT5001C.

I bought this refrigerator in Sept. 2012. January 2013 I experienced the 1F error message. LG had a tech come out and replace the computer board and the fan. January 2014 same thing happened. They replaced the control board and the fan (the original fan was recalled so a newer fan was put in place). January 2015 freezer frosting up again causing the fan to run all the time. LG says it’s out of warranty however it is the control board that is broke again. They sent a tech out that would not open the door until I gave them a check for $60.00. Then they tell me that LG is just refurbishing the old boards and sending them back to be put back in the refrigerator. They tell me they want $308.00 to replace and that I have to give them $150.00 before they would order. I can’t afford that. This should be LG replacing this as this part is defective and they continue to put defective parts back into the refrigerator and charge the consumer. All I want is a working refrigerator. I will never buy an LG product again. They are deceptive and should be recalling these control boards and replacing them with working boards.

Warning!!! Do not ever buy a LG True Balance Washing Machine unless you dont mind waiting 2 - 3 hours for a wash to finish. Unless you are doing a small load with exactly the same type of clothing in it expect your machine to go out of balance and either take forever to balance or stop and wait for you to balance it manually. I will NEVER buy from LG again. They have done nothing to correct the problem but come in and replace the motherboard which does nothing. The problem is in the concept - direct drive/self-balancing doesnt work. I have actually stood and watched as the wash went from almost done (3 minute mark) to starting another rinse/spin cycle. Extremely frustrating and costly in electricity and water consumption.

I purchased a brand new LG linear compressor French Door with the glass sneak peek feature on July 23, 2021 from Best Buy for $3500! In early December – Just 5 months later – the refrigerator stopped cooling. It is now Jan 11, 2022 and I have had 5 LG technicians come to my home with 5 different possible causes from – You must have left your refrigerator open- to – Maybe YOU spilled something down into the ducts causing the compressor to die – to – The doors are not level, the front cross strip is not balanced, and the compressor was installed wrong and is now leaking Freon! STILL, they don’t return calls and just continue to send technicians every 7 days.They have ordered at least 5 parts and still – the fridge does not get below 46 degrees!!! The freezer frosts, the ice maker drips and I am fed up. I keep calling and making complaints – I think they are due for another class action lawsuit! LG means Losing Game! DO NOT BUY THEIR REFRIGERATORS. ONE TECHNICIAN TOLD ME HE HAS NEVER SEEN THEM REPLACE A FRIDGE IN HIS CAREER! A refund is a unicorn. LG, I’ll keep calling for my $3500 hunk of metal. I’ve had to buy backup deep freezers and form refrigerators to keep milk in the house! LG – stick to washers and terrible cell phones. I was last told that they cannot replace until I’ve had 4 repairs. I have now had 5! No calls back. I PURSUE ALL CALLS AND REPAIRS.

We bought an LG gas stove LRG30355ST back in 2009-2010 and after a couple of months, the knobs started to crack in the back and falling off. Have had to pay for extended warranty to cover the cost, 106$ a knob is crazy. They just keep braking because they are made of plastic in the back instead of metal. We are on our 3rd set of knobs now.

Within 6 weeks of purchase, our washer would not turn on. We followed online instructions for a hard reset and were able to keep the machine running for a few weeks, then that process no longer worked. We called LG who scheduled technician. Purchase date July 26, first repair was mid September. Panel replaced. Washer worked for 4 loads and stopped turning on again. We called a second time. A week later a Tech came. He could not diagnose the problem even with another tech on the phone. Ultimately reported back to LG that our outlet was faulty or not properly grounded. We KNEW this was untrue because we had our electric upgraded years ago. We could not get another tech out until we proved we had proper electric. We paid out of pocket $170 for an electrician to come and test our outlet and amperage. There was NOTHING wrong with our home wiring. He suggested was a cord issue.We reported this to LG agents and were told a tech would come back with cord and replace. Tech came a week later. NO cord had been ordered. We were told it was on back order. This was third visit. Our original call to agents informed us that 3 calls to the home and our appliance would be replaced. That was third visit. (And it occurred on Oct 15 which was over a month without a washing machine.) We were told cord was on back order and would not be available until some time early November. Every time we called (four times) we were told something different about when the part would be available. The technician told us he would recommend replacement. He requested copy of receipt. We sent texted image to tech and assumed all was in place. Two weeks later, on Oct. 30 I called again for an update. I was told (after speaking to THREE DIFFERENT AGENTS) that the tech had not submitted recommendation for replacement.Agent contacted tech who said we had not provided receipt of purchase. I was also told by agent Arthur that the part on back order had in fact been sent to the technician on Oct. 23rd. (Per Arthur this came from Jamie in parts dept.) I demanded replacement. Was told to upload receipt to a portal emailed to me (which I did) and a replacement review would be implemented. Per agent Ivan this would take about 5 business days. The next day the technician called and wanted to schedule a Saturday visit for repair, because miraculously he did in fact have the part after all. My husband and I were both unable to be home, he worked and my father is seriously ill) so we declined that Saturday repair. I also was afraid that if he came out and was still unable to repair the washer it would cancel the process in motion for a replacement.I also reported this conversation to Ivan, as he called me back that same Thursday to check in and inform me that he had received my uploaded document as requested. He agreed that another repair attempt may further muddy the situation. Six business days later I called LG again and spoke to agent Mary. She said the technician had submitted a recommendation but not a request and the process had to begin again. I was furious. It was now one week into November and I am still paying for laundromat services to have clean clothes WHILE making payments to Lowes for the non working washer. Ultimately, I called from another phone to the tech on speaker (his number was on his business card) while agent Mary was on the other phone on speaker and insisted they speak to each other. The tech said he had done everything he was supposed to do and was tired of people dragging him back into the situation. He hung up on me (the tech) and Mary the agent was very apologetic but had no recourse besides starting over with the replacement appeal. The next day, the technician called my husband and said he could come that very day and replace the cord. (Funny how when people are forced to communicate in front of the customer, miracles happen.)My husband allowed him to come. He replaced the top selection panel, the front panel and the power cord. He said if the washer stops working now we will have to get it replaced because there is nothing left to repair. That was November 7th. One week later, the washer is functioning properly and I am still catching up on my wash. This took from September 12 to Nov 7th --FIFTY SIX DAYS (almost two full months, and nearly twice as long as we owned the washer before it stopped working), four technician visits, three parts replaced, out of pocket cost for an electrician to test our power (though we knew that was not the issue) and at LEAST 12 CALLS to LG to resolve.I have been a home owner since 1991. NEVER EVER in my life have I experienced more frustration in dealing with customer service. After the second unsuccessful attempt to repair an BRAND NEW washing machine we should have been offered a hassle free replacement. LG not only sells a product they cant repair, they have no willingness to make things right with their customers. I will tell everyone I know about this experience and discourage them from purchasing any product LG makes. I will never even CONSIDER their products in the future. Lifes Good ?? Not for LG customers.

Just bought the LG LDT9965BD Dishwasher. It does not dry the dishes properly. I didnt realize that the dishwasher has what they call a hybrid drying system. The dishwasher does not have a heating element, instead, it relies on the heat that is retained by the dishes. They recommend hotter water which is NOT a good idea if you have children. Also, rinse aid is REQUIRED to enhance the drying performance. They should really inform customers about this. Also, the inside of the door stays wet all the time unless you dry it after you wash your dishes.

The LG refrigerator was on sale. It went beyond expectations. I like the color, ice maker, it was easy to clean and very spacious. I loved the freezer. It matched perfectly with my other appliances. The shelves were set perfect for large and small items. But heavy, loud, handle breaks easy. It was hard to move or slide, it was a real chore just to clean underneath it. You had to be very careful when opening and closing the door because of its weight. But I was very pleased with the refrigerators overall performance. I would definitely have another. It was easy to see what was in the refrigerator.

I will NEVER buy any LG appliance again. The top-loading HE washer I bought at HHGregg in August of 2012 (Model WT5170HV) has been nothing but a disappointment. LG customer service is terrible! They blame the owner for any problems. Apparently, quality means nothing to them. The area around the bleach dispenser rusted when it was two years old. They did replace the top but when the service tech arrived he just laughed. I do a lot of this, he said with a smile. Your new top will do the same thing in a year or two. Gee, what a vote of confidence. I purchased an extended service plan and Im glad I did. The washer controls do not work. Two new system boards are on order. The repairman told me that without the warranty it would be an expensive repair. He noticed the rust and told me I needed to call LG and get an APM# so the top can be replaced. Just waiting on the new system boards and taking my laundry to the laundromat. Now, just two years later the rust is back but now it is even worse. The washer is rusting around the bleach dispenser and the entire top of the lid opening. Rust is falling into the wash. I phoned LG and was told that they only replace the top once. I must be getting water and bleach on the metal and that I should be wiping it every time I complete a wash. I told the customer service advisor that this was impossible since the rust was under the top. I got nowhere with them and was advised I could get it replaced at my expense. Do you want rust on your clothes? Really? Then why does use water and bleach! Is no liquid is ever supposed to touch it? LG told me the rust is just a cosmetic issue.After owning this washer a little over three years, it breaks! I cannot use it at all! I paid a large amount of money for this machine thinking I was buying the best Top of the Line. What a joke! Serviceman told me after he repairs it I will be lucky to get five years; the average lifespan of this washer. The washer displays proudly on the front a 10-year warranty, but it only covers the motor. I will NEVER PURCHASE another LG product. Buyer beware LG. Do yourself a favor. Buy an inexpensive machine without all the bells and whistle. You will be much better off. The service tech offered that advice.

My husband and I bought this dishwasher last May 2015 NEW with the fridge and stove. This dishwasher is probably the worst dishwasher ever!! Its the model with the 3rd rack, sounds convenient right? Wrong!!! It sucks, yes I can put knives and silverware on the top row but it leaves very little space for your glasses. So any glass taller than 6 inches does not fit!! Which means they have to take up space on the bottom rack or Im forced to hand wash!Now the bottom row... The lines that are suppose to hold the dishes do not stay standing up. The silverware basket is in three sections that is suppose to lock to together, it falls apart if you just put a fork in it. The large bottom rolling basket is constantly coming off the tracks! It takes 2 1/2 hours to run a normal load and an hour to run a quick load. The quick load does do a good job and usually have to rewash items. I hate this dishwasher and the only place it belongs is in the trash dump! WARNING DO NOT BUY IT!!!

Updated on 3/30/2020: So after a good amount of time I thought maybe maybe our problems with this LG fridge was over. LG sent out a repairman who was a nice guy and over two appointments he attempted to fix the problems. And now a week or maybe two weeks later it’s so much worse. Now after correcting the ice maker issue by adapting or changing lines from the freezer to the ice maker and doing something else with the freezer motor or what have you, we notice this morning water leaking from the door where the ice maker is located. After trying to clean up the water we realize it’s not cold in the ice maker compartment and then realize the freezer is not working and half the contents are thawed or half thawed. It must have been happening during the night at some point. Now we have all this food about to ruin soon. This fridge is a nightmare. It has been 4 years of hell. It is just a waste of almost $4,000 dollars!Original Review: I had many LG products when I bought my $4,000 fridge. I was so excited and for us that’s an expensive purchase. Within a year the problems started. We’ve had the fridge fail several times including the famous linear compressor problem now in class action suit. But water runs inside the walls and freezes in the middle drawer chiller section. It rusts the wheels or rollers and now we can’t use the middle drawer. Not a crisper drawer inside but the big whole drawer in the middle which costs you another 1k to have the 4 drawer fridge. It’s useless. They can’t find the parts for the back wheels. The front ones don’t fit. They’ve sent out repair people which we have to pay for and they’ve sent out a dozen parts all of which don’t work and we pay for. We’ve been dealing with customer service supervisor Alexandra ** for 6 months and she can’t or won’t get anything done. LG is a scam company stealing money from consumers!!!

I bought an LG washer and dryer from Best Buy with extended warranties. The washing machine still works perfectly. The dryer however, is a piece of crap; after not even two years the steam function ceased to work. I contacted the extended warranty company which sent out an appliance repair service based locally in Avon Connecticut. Upon looking at the dryer the repairman told me it wouldnt be worth the money to fix it and just to use it without the steam function. It would be too costly to them to repair. I cant tell you how disappointed we are after having a whole household of LG products 10 in total cleaning the kitchen and laundry room. I dont blame any of this on Best Buy, however I do blame it on LG for not having a network to effectively repair what they sell. After repeated attempts to contact LG for almost 6 months we finally gave up. Do not recommend LG washer and dryer.

We have been owners of LG appliances for over a decade. We bought them all washer, dryer fridge and dishwasher. We have had problems with several them for which we have received no appropriate support. First it was the washer or all the writing came off the front within 3 months. I was told there was nothing they could do. They couldnt send me new letters to reapply. Oh well too bad. We moved on. Then there was a dishwasher conveniently right after the one-year warranty we had a problem and had to pay $250 for service call for which the gentleman was here for a mere few minutes to fix the problem that most likely could have been fixed over the phone with direction, not costing us $250.Then just 14 months after this we end up getting a pinhole in the drain hose of our dishwasher which floods our sons basement bedroom. Causing numerous panels of our ceiling to be damaged and need replacement not to mention the wood floor below it that is lifting. All these are problems associated with a faulty dishwasher. When we call to report this problem we were told we had to buy a new hose mechanism and that would solve all of our problems. So sorry about the other damage to your home, not our responsibility. So we paid the almost $100 for a new hose, waited a week for it to be sent to us and we had it replaced. Then we come to find out; Oh so sorry your dishwasher must be reset by a specialist. Yep you got it. Another $250 will be necessary to get your dishwasher Ive only a few years back up and running. If the first rep had told us that then the hose would have been covered in the service call.So we are expected to spend $600 on a dishwasher that cost us 800 within a few years. Not acceptable. We ask to speak to a manager. After holding for almost a half an hour we get told a manager will call us back. We are third in line. That was last week. It is now Tuesday and we are still waiting for a return call. I will never again never purchased any LG products whatsoever. I will also share my opinion for these products openly and freely as I am doing with you. I have worked in a manufacturing environment for many decades. What I can tell you is no manufacturer is 100% perfect. But, what shows a great manufacturer is what they do after a problem is brought to their attention. It is apparent LG doesnt care after you spend your hard-earned money on a product of theirs. They will ignore you, push you away and not care whether you buy another Appliance or not because they are of the false impression that we will forget about this and spend our hard-earned money on another one of their faulty products. That will not be the case at least with us. So I warned you check in to the manufacturer and how they deal with customer service complaints before you spend your hard-earned money on anything of any manufacturer but especially LG.

Not really happy with the machine nor LG customer service. My fiancé got a really good deal on the washer but a year later, we found out why the machine was discontinued. We could not take the machine back nor get our money back. We had the update and now I regret purchasing this machine. Some days I feel like the machine will still blow. I dont like how it bangs against the sides. It tends to keep running. What was a water saver is not a water saver no more. LG has really bad customer service and I think they should be giving refunds out. I cannot afford to buy a New machine and cannot sell this machine because I will never get my money back for the machine. For something that LG might have known about before they recalled the machine.

Burners go to highest setting, even when set to low heat on control panel. Worse than that, you can not turn the burner off with the controls. The only way to turn the burner off is to unplug range or flip circuit breaker. When circuit breaker flipped on, burner turns itself on at the highest level and you still can not turn it off. Very, very dangerous. LG recalled one model for this reason but other models, that have not been recalled, have this problem as well.

My LG dryer is a standard front loader no frills dryer that was relatively inexpensive when purchased over 3 years ago. The appearance rating was simply because it is pretty basic BUT for the money this dryer EXCEEDS expectations when it comes to reliability, performance, and value hence the superior rating in those areas. When it comes to dryers Bells & Whistles DO NOT improve performance, reliability, and definitely not value. My LG washer and dryer were purchased over 3 years ago as a brand new set from HHGregg in my area. I was told by the salesperson all the reasons I should upgrade and CHOSE not to. I have NEVER had an issue with the reliability of either. They work just as well if NOT BETTER than their counterparts that were 3x their cost.

I purchased an LG front load washer and dryer from Leons in Bancroft Ontario 5 years and 8 months ago. Shortly after we bought it, we noticed that our laundry was coming out with a sewage smell on it. We used the tub clean cycle as often as possible but it didnt really help. We also started to leave the door open which helped somewhat but the odor never really went away. On one occasion, I found that the machine had dumped suds on the floor. Last week I washed a load of towels and during the cycle, smoke started coming out of the drum area. I called Leons in Bancroft who referred me to a local service man as the machine was out of warranty. The service man said he would look a the machine but if it needed parts he couldnt help me as LG would not supply him with parts or tech support.I emailed LG who replied that they only supply parts to authorized service agencies. The one for my area was 60 kilometers away. LG stated that they would do a 1 time courtesy repair. I asked if they would also address the sewage stink issue as well. I was advised to add powdered detergent to the washer and cycle it to remove residue. I was also advised to mix up a solution of bleach and water and wipe down the gasket and dry it after each use! I also asked about what would happen the next time the machine started to smoke. I imagine that I would have to call the service agent who is 60 kilometers away and pay time and mileage as well as the service time. As far as I am concerned, where theres smoke theres fire and I dont trust this faulty machine to be in my house. It is now in my back yard and I purchased a top loading machine (not LG). I will not be buying any of their products in the future.

I have owned this washing machine for three years, It has been reliable and I have not had any issues and would repurchase as well as recommend the product to my family and friends. It is also easy enough to understand that I have been able to teach my 11 year old daughter on how to use it!

This review of LG washers is more a review of LG customer service and a warning to prospective customers. I have owned my LG washer for about three years now. It has True Balance, a feature that consumes water in an attempt to balance the load. The washer is absolutely level. However it rarely completes a load because True Balance is unable to get the load balanced enough to get through the spin cycle. So I have to turn the water off. Balance it by hand. Then maybe it will get through the cycle. Often the items are too soaked to put in the 30-year old Kenmore dryer. So I have to hang them.My water bill has increased 25% since getting the washer. Have complained to LG. Initially they told me to level the washer. Now they just ignore me. Apparently because I (a person who has tested at a mechanical level in the upper 2% of the population) am unable to level a washer. I was however able to rebuild the Kenmore Dryer twice to keep that running. Thats not a recommendation of Kenmore because Kenmore isnt Kenmore anymore.

I also bought a pair of LG appliances (washer and dryer). What a mistake, to say the least. I cannot even find service for these appliances in my area, due to the low quality of this product. It takes 3 cycles of 1:10 minutes to dry a normal load of clothes. I have to add vinegar to a load of sweats, to help with the smell. That is on top of a fabric softener. My towels also smell horrible, after washing and drying. My units are less tan 5 years old, and I have wasted over $2,000 on these low performance items. My life Is not good with these LG appliances.

I been having my washing machine for over 5yrs and I love it. This is my second set, my kids and grandchildren, act like Im the laundromat so I do tons of laundry. These washing machines came long way from when I was grown up.

Almost one year ago I bought an LG wave force washer and matching LG clothes dryer from Lowes. I have had no problems with the dryer, but the washing machine has been a great disappointment. I have operated the machine according to the information given in the owners manual, and yet I have two serious complaints. One, the machine stinks like rotten eggs. Two, the machine leaves a dirty residue (which looks like crushed rotten leaves) on my laundered clothes. It has ruined some of my clothes so I am having to wash by hand.

I used the oven for the first time 3 months after purchasing it and while the oven was cooling down after cooking in it, the glass door exploded. This range model has a double oven - a top small oven and a bottom large convection oven. I have used the top numerous times but this was the first time I used the large bottom oven. Being under warranty, I called LG and filed a claim. It took 2 weeks to get someone out to my house to evaluate the situation. Upon evaluation, I was told their findings would be reported to LG Warranty Department and the appropriate action would be taken. I just received a call from the repair company stating that LG will replace the glass in the door. I am a little worried about this because I kind of expected the entire door to be replaced. How will this affect the integrity of the door? What if it happens again? It could happen any time - most often during the self-clean cycle of the oven. I am very concerned and wish manufacturers would go back to the days of a solid oven door.

The LFX25973D/00 FRENCH DOOR refrigerator obviously has problems with its linear compressor. Almost every person who bought one of these, has the problem that it stops cooling after 2 years. I have read this over and over and over and over. If you replace the compressor-it breaks again in 2 years. It is ridiculous that I read reviews saying this is a great product when a class action lawsuit was opened up over this defect? Why can’t LG in S Korea manufacture a replacement compressor that isnt defective so everyone with this product can just put the new compressor in and everything is good? Instead 10’s of 1000’s of these are being left at city dumps. WHAT A WASTE. :-( It is very indicative of what type of company LG is when they do absolutely nothing about it and keep selling the product anyway. I will never ever buy an LG product ever again and I will tell every person I can to do the same.

I purchased LG washer and dryer (WM8100HVA, DLGX8101V) at the end of November 2019. On Dec 7 I called LG warranty center and report problem with Dryer. Because Covid 19 the past two weeks I was not able to contact LG center. When I was able connected somebody on the line (person from Philippines) inform me my warranty expire a few day ago and they can send tech ($ 125 charge in advance no refundable for evaluation and the tech will quote the final cost of the repair). Is this is the LG policy to respond to customer during this Covid 19 when we try protect each others? (I dont wanted tech coming to my house and get infected.) After simple troubleshooting I realize the problem is electronic board EBR 765 195 14 which I ordered at Searsparts.com for $ 152. I see online customers review. This is a systematic problem with these types of LG dryer. The electronic boards are creating issues. Is the LG planning to recall this product?

We purchased a microhood at Menards on 04/16/2016. It was to replace a GE microwave which had been over the stove for a number of years. This LG microhood worked for 3 weeks and when I put vegetables in to reheat one day it just didnt heat. I talked to Menards and they said it was up to me to contact LG warranty issues. Trying to understand foreigners is extremely aggravating. Why doesnt anyone keep the jobs in the USA anymore? He had me unplug the microhood to reset it and when that didnt work, tried to find someone to repair it. He was unsuccessful finding a business to work on this product. So now I am stuck waiting for repair scheduling to contact me in a number of days. I need this microwave now! As far as I am concerned this company no longer exists. I am looking at having to purchase a new washer and kitchen range within the next little while and it will not be an LG. My husband works at a car manufacturer where hundreds of people work and we are going to make sure other employees are forewarned about this company. We certainly never expected to get less than a months use from an LG product.

We called LG to repair a refrigerator that was under warranty. The compressor to the refrigerator is not working (diagnosed by an appliance service that we originally called to repair). I waited on the phone for 35 minutes before someone was able to address the situation. After another 20 minutes I was informed that they only have one service provider in Washington DC and it would be 7 (yes seven!) days for the next appointment. My husband attempted to call again to follow up and was on hold for one hour and 30 minutes (Geisha informed him that he would be transferred to the Executive team) to determine if we could get an earlier appointment or perhaps hire someone else to fix the refrigerator and be reimbursed by LG.This has to be the most incompetent customer service I have ever encountered. They are incapable of answering the phone, make you wait hours to transfer you to different departments, and then make you wait weeks to have your appliance fixed. I will never buy another LG appliance - their customer service and repair service is terrible. Buy another brand, and make sure you ask about the warranty repair timeline - LG apparently thinks a week or more is acceptable. Take your business elsewhere - this company is horrible.

I got my LG washer in 08/09. Its now 3 to 4 years old. I had paid good money for this thing. It started banging and we thought it was the bearings. We tested it to check if it was the bearings that seemed to be the problem. We ordered the parts costing to some $80. My husband and son, who do small engine repair work, took everything apart to install them. Well, once the bucket was removed we found out that the T-bracket that is attached to the drum was also completely rotted. Seriously, they gave warranty for the bucket but not for the bracket. So even though it says, Stainless steel bucket and warranted, the bracket is not. Avoid LG at all costs! Waste of my money!

The LG steam washer I purchased about 3 years ago has been problematic and I would strongly advise against purchasing one of these units. The malodorous tub in this front loader is likely secondary to the water retention within the gasket Despite leaving the door open to dry, something unnecessary in any top loader, the musty black mildew persists! Obviously an engineering design flaw, the tub cannot empty completely. Despite leveling this machine on a concrete floor with the drawer pedestal, the machine shakes and rattles and dances over the concrete floor. The machine will never stay in one place despite attempts to keep it there irrespective of load weights. This machine is a piece of junk and LG will not listen to these complaints. Waste of money should have bought the Miele. All of their products are superbly German engineered! Please enlist a class action suit. The trailing entries are testament to the litany of problems.

4 yr old LG Front loader washing machine... nothing but problems! Kept getting UE code (unbalanced). Called tech and he changed tub seal. Worked for 2 mos and now I have been getting another code saying a spin/drain issue!! Cant put any towels in, not 6, not, 5, 4, 3, or even 2!! My towels are now being held hostage in the washer full of water and locked in!! This washer is a piece of crap and LG sucks! Never going to buy another LG product AGAIN!! Going to look at new washers this week and running from LG!! LG, you suck and need new engineers!!!

I have an LG top load washer model #WT5101HW. The dimes or pennies get caught in the space between the drum and agitator.

This is the worst experience I have had with any refrigerator. After buying a new expensive LG french door refrigerator (Model: LFX33975ST/02, Serial # 304KRRE1Y558) in Aug 2013, we have had SO MANY issues with the refrigerator starting within 4 months of buying it and having them come out to try and fix the same issues over and over again: 1) Water dispenser leaking. 2) Ice maker not dispensing. 3) Crisper drawer freezing my vegetables (for months now). I now have the same issues again since Dec 29th and still waiting for them to get addressed and being told that the refrigerator cannot be replaced because it is outside the manufacturers 1 yr warranty (even though we saw the same issues within 4 months of buying it)!! Massachusetts has a lemon law.. maybe time to call a lawyer???

I purchased a LG Refrigerator in April of 2013. In January of 2015 the unit stopped cooling. After having two technicians come out, one saying the circuit board needed replaced and the other saying there is a leak in the unit, both indicated parts and labor would be $800 per issue (not sure which to choose) and may not take care of the problem. After 11 calls to lg customer service and several online chats, they determined there is nothing they can do to help or compensate for my loss of a 2 year old $2,059 refrigerator. Lg has the worst customer service I have ever dealt with. I will never purchase another lg product!!

I hate this fridge!!! It has been a joke and has not worked from day one. They (customer service) will not help us. I will NEVER buy another LG product.

Do not ever buy LG. The drawers have been replaced multiple times as well as shelving. Handle has been replaced twice and is broken again. Parts discontinue so now Im buying a new fridge. NEVER AGAIN LG.

This washer is supposed to be top of the line material! I have owned it for less than 2 1/2 years and it has been nothing but trouble for 2 years!!! First, I was told that my water pressure was too low for it. So, I had someone work on my well pump to increase my pressure. Not the cure for my problem! Second, I was told it wasnt level. I had it leveled and checked several times. Still the same issues. Third, I was told that my Gain laundry detergent (which I have used my entire adult life) was the problem. Keep in mind, it has HE on the label. Indicating it is for High Efficiency washers. So, I changed detergents. Still not cured??? I have called LG company trying to do the Smart Diagnosis for it. I was put on hold for over an hour, 2 different times! I have to check on my laundry at least 3 times or more for every load. It will pause and throw error IE, UE, or uE with every load!!! My clothes DO NOT get clean! It takes at least 2 hours to do 1 load! Sometimes, it takes ALL day to do 1 load! I am fed up! I am tossing this hunk of junk out and buying a standard old style washer! I want knobs to turn and an agitator that turns and cleans my clothes!

Be aware that the LG front end load washing machines model WM0642HW only last 5-7 years compared with top load washers 10-15 years. My wife & I made a major error by purchasing our first front end load washer that broke after 5 years. Previously for the past 30 years we have had 2 Maytag top loaders (15 years each). Specifically, the horizontal pressure on the wash tank bearings results in the failure of the bearings and the rotor assembly. These are parts that total nearly $100.00. However, the service requires at least 3-4 hours of repair, which is nearly $500.00. In summary, never purchase a LG front end load washer.

Worst company ever. Worst company ever. DO NOT BUY!!!! We bought a refrigerator that cost around 3500 new. And it only a year old. We have had to have it repaired 5 times now. I have fought and fought with corporate headquarters to get a new refrigerator. I dont want my money back just a replaced fridge. They make you jump through a a bunch of pot holes and then say they will not replace the fridge but give you a pro rated refund meaning less than you paid for it. How hard is it to replace a refrigerator when you are in the business of making refrigerators. Especially when you grossed over 322,000,000 last year. This corporate company needs to be knocked down a step. You can not forget that your customers made you and you are where you are thanks to them.

I bought my fridge in 2017 and the compressor died in 2021. They came to repaired 4 days after because the technician was nice enough to move my appt earlier, they told me that they could gave me food compensation. I called them after the fridge was repaired and first the way that the customer service handle this cases are terrible, LG subcontract this phone calls to another country I would say INDIA and is very hard to understand them, then they start this process with text messages with questions and I just got one text, I never got the following question. I called them several times and the last time I called the customer service helped me, she never advised that she was going to send this claim manually. She told me that somebody would contact me to see if I was agree with the food compensation, next thing I know I received $100 check in the mail for a whole fridge food loss, I called them and I spoke with the supervisor Ann, she was very rude and reiterated times told me that my warranty expired and LG was nice enough to repair my fridge and they don’t do food losses that they sent me $100 dollar check because they were nice, she told me that there is nothing I can do because the check was issued. They never told me that if an agent do this manually automatically they issued $100 and don’t review my case just send $100. Be aware. Never submit your food loss claim manually. They will send you $100 check. They kept telling me that LG don’t send food losses claim. That if they sent me money is because they were nice and because I have my fridge bad for 5 days $100 was enough. I lost a full fridge and what it hurts me the most I lost 100 bags of breastmilk for my baby because of this. I can’t believe they got to decide how much they can give and they don’t live even in U.S. They told me that there is nothing I can do and LG won’t send more. This fridge is in a lawsuit that is why they do food compensation and also they extended the warranty. LG customer service is the worse. Case # **

Save yourself a lot of time and money, dont buy LG! A very poor product and their customer service is a joke! They do not stand behind their products at all. Our LG Front Load Washer did not make it two years before we had problems. LG said they would be happy to help if we gave them $400. Agree with all the other comments made by consumers. The 1.5 star is generous!

LG french door refrigerator with bottom freezer - The unit is only 1 1/2 years old and one of the fans blowing from the freezer started sounding like a 747 on takeoff. I called LG, but was told it was out of warranty and tough luck. They even had the nerve to insist it was my fault for excess ice build up causing fan to fail. I wont waste any more money repairing this thing. I will get a different brand. Do not buy LG refrigerators! They will break your heart and bust your wallet.

I went for brand name and would have chose otherwise could I do it again. I have always trusted LG products but the fridge was somewhat of a disappointment compared to other products. The shelving was too close together and didnt hold up well, was often difficult to change the shelves because the metal would catch on the sides and stick. The crisper drawers would often stick and the plastic was cheaply made. But I like the size and location of the freezer, space inside the lower area. A shelf on the door that provided an area to put the milk. There was an area to put eggs without the carton and the crisper drawers were clear.

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!

I purchased a French door/double freezer drawer refrigerator in 2011 from Home Depot. I renovated my kitchen in white appliances and cabinets. The control panel/water dispenser, as well as the tops of the drawers and doors have turned a very noticeable yellow. They are made of plastic and no longer match the white of the refrigerator. My house is air conditioned with an automatic dehumidifier. Not that it should matter but I cannot think of any reason this should happen except the parts were made from an inferior plastic. Its made my new expensive refrigerator look old and has ruined my all white kitchen. The ice dispenser is always clogged and difficult to get ice from. My main problem is the look of my refrigerator in my kitchen. I called LG customer service and of course they said its not covered under warranty and there was nothing they would do.

This dryer is the biggest piece of crap. Anytime you put clothes in there it balls them up into a tight knot and continues to bounce them around without drawing them. The water collection happens all the time. Nothing ever dries. You have to pull things out and shake it in order for anything to ever finish.

I love the side by side with the see thru door for drinks. Just knock 2xs on the window and it lights up so you can see in the door before opening to get a drink. It has sensors so if you dont close the doors completely they go off. Ice maker inside freezer, didnt want water on the door, last one leaked and never could fix it. Once and roomy and nice shelves and easy to clean, plenty of freezer space. Nice veg bins and meat bin. Stainless, love it.

I bought my LG appliances not quite 3 years ago. I did my whole kitchen, refrigerator, stove, microwave, dishwasher, washer & dryer. They were very expensive. I thought I was buying the best. I bought them from HH Gregg. First mistake. They went out of business shortly after. I never received pedestals for washer and dryer, they owed me $150 back but of course I never saw that.The appliances are junk. Microwave is convection but has burn marks on side from first use. Dishwasher wheels fell off right away. Getting dishes in and out almost impossible unless I get halfway in it. I rarely use it because its a pain. My refrigerator compressor went out the beginning of June 2019. LG uses a company called A&E for repairs. When I called them they told me they only had one technician in my area. I finally got my refrigerator fixed today. September 11, 2019. The compressor was fixed 2 weeks ago but the day after it was fixed the icemaker went. I went without a refrigerator for two months and without ice for over 3 months. I have had to buy bagged ice for 3 months.I finally had enough with A&E and the rudeness I dealt with there. I refused them to do the repairs. LG said they got someone else to do the repairs, only thing is they never called him to set up for repairs to be done. Not once but twice. Thankfully I had his number and he made time to fix the refrigerator. His company is called Umbrella appliance repair and his name is Said. Not sure of last name. He is from Williamsburg VA. I would recommend him and give him the highest respect. He came even though they didnt call him like they said not once but twice, they had me wait all day and he didnt even know he was supposed to be here to do repairs. He worked until after 8 p.m.My husband passed away 3 yrs. ago, the person that took my info got it wrong and somehow when they sent the parts to my house, parts I didnt know were coming, came in my dead husbands name. Can you imagine getting a pkg. on your front steps with your deceased spouses information on it. Also during all of this mess my mother passed away. I had family coming in from all over the country and no refrigerator to keep food and no way to make ice. I had people here from Wisconsin, California and Pennsylvania.This has been a nightmare I wouldnt wish on anyone. Over 2 months without a refrigerator 3 months without my icemaker. LG should be ashamed. I would never recommend them to anyone and I promise I will never buy LG products again. The worst customer service ever, from LG and A & E repair services. Debbie **

We purchased an LG French door with freezer drawer in bottom. Have had problems with mold developing along the door gaskets as doors do not closed properly. Yesterday, there was an odor that smelled like burning plastic. It smelled like some electrical insulation was burning. The smell diminished, but this morning we discovered that the electrical cord was burning at the outlet. I called the service contract people and was told that the electric cord was not covered, that if they sent someone out it would cost $100.00+. Drove to the local HHGregg store where we purchased it originally and spoke with the manager, which was as helpful as talking to the service provider. In my opinion, both Gregg and the service provider are dishonest about their policy coverage. It appears that I am not alone with this problem.

We bought a LG gas conventional oven (model or serial # LG LRG3095ST) from Frys on March 13 2015. We did not open the box until today march 27 2015 and found that the door of the oven got one hinge loose... that mean the door is only connected to stove by one hinge and the other side is hanging when open. And there is a big dent on the stove... We rushed back to Frys in the city of industry to exchange it or return it... but we were told they wont accept our return or exchange. The return department at frys gave us the number 1800 243 0000 to contact LG to settle the problem... so we called LG and the LG operator told us that there is nothing they can do. I felt like it is not fair to us. We paid for a brand new oven and got a defective one and no one seemed to be willing take a responsibility for that. We are stuck with a defective stove. The service was very bad. We were actually told by the manager step out of my store, the exit is that way! twice. We would like them to exchange the oven or refund my money.. Thank you very much for your kind help.

I bought a new side by side LG refrigerator, and the vegetable drawer did not slide in and out properly. I called a repairman and he said, he couldnt fix it, so after paying two thousand dollars for a new refrigerator, I am being annoyed every time I have to go through that drawer. The drawer comes off the track, and wont close right, and then I cant shut the refrigerator door. If they dont make good on this, I will never buy another LG product.

I purchased an LG dryer in March 2015 due to the great ratings and owning a lot of LG products. Within a year I started having trouble with my dryer: no heat. I called several times and customer service said it wasnt their unit. They said it was my venting system or electrical. Had someone come out. Nothing wrong with electrical. Tore dryer apart. No lint nothing plugged from lint basket to outside vent. Finally after 5 months they honored their warranty. Took repair company 3 weeks to fix the dryer. Heater and sensor replaced. Not even 6 loads later same issue. So I called corporate office where I was told they were not going to fix my dryer nor were they replacing it. I am not a happy customer. Save your money and purchase a kenmore. I WILL NEVER own another LG product again. They cant stand behind their products. I gave them a 1 star rating because you cannot give them a -5 star rating.

We purchased this fridge about 4 years ago. From the start it had a manufacturing defect on the water hose that supplies water for drinking. It would drip down the front of the fridge after you got water out of it. They came out and replaced the whole door, but would not replace the stainless steel lever that had gotten stained from their defect. Then it started to give us ice with what looked like dandruff, I have not been the 1st person to complain about this. All it needs is a new ice tray but have to buy the whole assembly. The door since day one has had moisture collecting on it, bad door seals I am suspecting. You close the left door and the right one pops open. This thing is a piece of garbage, and I got the same dont care attitude with their customer service as others have noted on here. We also have an above stove microwave, 2 went out right out of warranty, not even a month past. LG means life is good for them, cause by time you find out you bought a piece of crap it is too late. I also wish I could post a picture of what the ice tray looks like, it grew some yellow hard something or other on it. Very gross to say the least. It seems to me all they care about is making a sale, but not taking care of the customer after purchase. I will never ever ever ever buy LG again.

Beautiful refrigerator but....I have the black stainless and noticed peeling under the French door handles. I was told it was cosmetic and my responsibility. Then the compressor went out when not home. Lost a freezer full of meat and seafood as well as the refrigerator contents. When I contacted LG they claimed I would be responsible for third party repair. The retailer I purchased from informed me the compressor was guaranteed for 5 years! I once again contacted LG and a Tech was sent to check it. New compressor ordered and arrived the following day. Now the refrigerator is icing up behind a crisper. I was told it was not a cooling issue therefore my responsibility. Since when is over cooling not a cooling issue? I am thoroughly disgusted and disappointed since I have LG washer, dryer, range and TVs! All apparently short term purchases! Obviously MANY people are having issues! Don’t make our mistakes....Buy ANY brand but NOT LG!!

I bought my LG French Door Refrigerator in December of 2014. It cost over $3000 and I was told by the salesman at Home Depot how GREAT the linear Compressor is. I noticed on Sunday that the ice was melted and the temperature was rising. I found my LG information and called Customer service. I was told the earliest they could come out was 4 days later. They also told me that he could not uninstall the fridge. It had to be moved out of its slot so he could access it, and it had to be unplugged. I was also told that the compressor was under warranty, but the replacement would be 375-425 PLUS state tax. Well, after 4 days, I had to throw away all the food that was inside. Probably another $200/300. The guy came out and told me that he would order the parts, but my cell service was bad so he couldnt tell me if they even had the compressor in stock. He told me they would come out the next day, unless the part isnt available. Which, reading the forum, looks like its 5 weeks out. Terrible product. The Sad thing is, that Im a Realtor. I have caused at least 5 or 6 clients and friends to buy an LG fridge because, the compressor has a 10 year warranty... as if that does any good. Im a single Mom, and I feel like I have to earn my money twice. Once to kill it and bring it home, and again to make sure it doesnt fly out the window. Im angry, Frustrated, and defeated.

I purchased an LG model WM2701HV washing machine (and accompanying dryer) in 2011. In just over a year, the plastic was crumbling into chunks around the detergent dispenser and the writing around the cycle dial was rubbing off. I now have to look at the owner’s manual to make sure I am using the correct cycle because the panel is unreadable. Then, after about a year and a half, I had to replace the drain pump. And of course, I have the smell and mold issue no matter what I use / how often I clean it. So, I have a very expensive, top-of-the-line appliance that I hate. My old $500 top load machine was still going strong after almost 20 years - wish I still had it! No more LG products for me...

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

I purchased a fridge from Home Depot on July 18th 2020, May 20th 2021 it started making noises and read an ERROR CODE, I called LG the first available day, I was sent thru the warranty service company and dealt with them scheduling a tech that didnt come prepared with the correct equipment to even work on the thing, then was told the wrong parts were ordered, waited on new parts and then the warranty company kept scheduling a tech that wasnt certified to work on the fridge so the system was cancelling the appointment. Finally on June 15th I spoke with a case manager at LG who assured me she was the one dealing with my case and would have it taken care of in 7-10 business days.On June 29th I received a text message asking for yet another picture of the product tag located inside. Which I immediately returned.. I lost over $500 dollars in food and was refunded $200 for that.. Now here we are July 9th. I called today to see what was going on, the rep would NOT give me her name, she called me a liar and hung up on me, when I called back to ask for a supervisor I was told there were NONE available and it would take 72 hours for one to get in contact with me. At this point I will be contacting a lawyer to see what the next steps are that can be taken, this has been the worst experience EVER. I have children and going almost 2 months without a fridge is UNCALLED FOR.. I would not recommend buying any LG PRODUCTS because the customer service and the warranty company they deal with are terrible!!!!

I purchased an LG refrigerator which is six years old, however, the parts are still under warranty. The freezer portion of the unit no longer gets cold enough to freeze. I called for service and there are only two service centers that service my (highly populated) area. I cant get an appointment for weeks with one of the centers and the other came only after a few days, however, they did not fix the issue. My food is now lost! I called the service center again to provide them another opportunity to fix the issue but I am unable to contact them and their mailbox is full. I called LG and asked for their assistance and they were very clear that I had no option but to work through the service center. They seem unsympathetic to my problem and offered no assistance to resolve my issue. They are basically forcing me to go weeks without a freezer or to purchase a new unit. I am very disappointed in the customer service and would never purchase another product from this company.

Washing Machine Model WT1101CW - There are several issues, the top being that the washer does a poor job of cleaning clothes. Ive had to soak white shirts in bleach to get out normal dirt. Ive had to wash clothes twice and three times to get them to even smell clean. I had a 20 year old Maytag prior to the LG and Im ready to get rid of this one after only having it 3 months. A second issue is that it leaves a full tray of water in the dispenser after the cycle is completed. I have to dump out the water every time. I called for service and they will not come out for that issue - stating that they only respond to technical issues and thats not technical. What??? Ive followed all of their instructions - and even called them 2 weeks after having the machine. No response from LG.

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadnt left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

We bought a washer dryer combo from Appliances Connection the end of November 2017. It worked until around Feb 1 2018. It displayed a error code OE. We pull out the owners manual and found out it was a full filter. We cleaned it and it worked for about 3 weeks. Again OE code. We cleaned filter again, not too dirty but the washer worked for week. OE again. Nothing in filter this time. We called LG. They try to walk us through the problem and could not get it to work. They called a repair person. It took 3 weeks for service. The repairman came out. My husband took the day off work to meet him. He was 4 hours late. He look at the machine for about 10 mins said it was fixed. 13 mins into cycle it displayed OE. He was still in our driveway. He went to work on it again. He never took the top off to look inside. 10 mins later he said, Ok its fixed. Went to do his paperwork. 13 mins into cycle OE. He had left. We called and said same thing was happening. Repairman came back 2 hours later. Never took the top off. Said its fixed. Left 13 mins later. OE. Call shop closed. Next day repair shop said it will be 10 days for new repair person. Same guy came out. Hes mad now. Pulled plug on the drain and flooded my floor hardwood. Never ever came to tell us. Took his shop vac and dump the dirt on my front lawn. I have pictures. All area rug soaked. 20 min no top off its fixed. He left. I called LG to tell them of our problem. After 23 calls and at least an hour on hold a piece they agreed they would send a new repair person. New repair person was to come on Saturday. No showed. I called him all day. At 5:30 he returned my call and said he never set an appt. with LG to come. He said he could come in an hour 6:30 at 7:30. John came was at our house for 2 mins. Said he new the problem and would order the part. 1 week later no news. Call LG. They cant help me. I need to call John repair guy. No answer from him. Days pass calling LG and John. Nothing. Weeks later John calls to say he never got the part. I call LG. They say he never requested it. LG said they need a part number to check on it and I would have to get it from John. Called John. No answer. Called LG. Nothing they can do. 2 weeks of daily calls to LG on hold about any hour on avg. John calls me finally the day after LG told me they were going to refund me for the washer and told me he had the part and was coming on Mothers Day to put it in 7 am. I told him we had church and brunch at 9 am. He assured me he would be there. He showed up at 9 am. We did not make church or brunch. 30 mins spent to not taken off. He cleaned the filter and said LG sent him the wrong part but the washer was working. It did work for 4 loads then OE code again. Called LG. Still no refund or replacement or a washer that works. I dont know what to do. We have lost 5 days of work. Over 200 hour on the phone with LG. 45 min one way to nearest laundry at $60 a week. And hundreds of hour of our lives.

I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.

Have had the fridge over 2 years and the fridge stopped cooling, woke up to a puddle on the floor from the indoor ice maker melting... They only cover 1 year of parts and labor and 10 years on compressor itself, what a surprise... Its like they know it would break after a year... Good thing I have an extended warranty with Home Depot which covers parts and labor an extra 3 years. If it breaks again in 2 years Im just going to trash it... This product was made to fail, dont buy.

We’ve had some LG refrigerators in the past and my wife liked the looks it. She wanted to have the water and ice cube through the door that accessible ‘cause we had that on our refrigerator before. I like the French doors on the one we bought and the door within the door. We had it delivered then there was an installation issue and we had LG come out and fix it. It was just a matter of not getting the refrigerator fully plugged in 100% when they removed the door to get it through the doorway.

My 4.5 yr old side by side LG stopped cooling sometime Sunday. I had purchased an extended warranty. (Customer service is not what it used to be.) Called the warranty company and left a message Sunday night. Waited all day Monday for a call back. Can you hear the crickets. Short story, didnt get anyone on the phone till Tuesday and was told an appt. was set for Wednesday morning. But I should call the service provider to confirm. Three phone calls and an email later I get a response. Tech arrived Wednesday afternoon. Then tells me, after checking my fridge that I need a new compressor. And that the reason he was late is because he just replaced a compressor on another LG fridge. I thought he might have one in his truck, but no. I would have to be ordered and another appt. would have to be made. I have owned 2 other brands in the past and only replaced them after 15 or more years and I have never had a compressor replaced. Now that the kids are long gone and we decide to buy more expensive appliances, we find that expensive is not synonymous with reliable. BTW LG dishwasher repaired twice in 5 years.Going back to the old yet faithful brands.

In 2013 I purchased a set of LG large capacity washer and dryer. I was excited when I got my new machines. At first I was amazed, as it did not seem my clothes had been washed so clean and dried so efficiently in years, compared to my old washer and dryer. After a few months, it seemed the washer would stop itself more and more often, with a UE flashing on the screen and required opening the machine and rearrange heavy wet clothing until it would spin through. About that time I received a notice of a recall that affected my machine. I called the recall hotline number and a technician was sent to replace the faulty parts. This solved the problem with balance and wash cycle, but left the washer with few choices for temperature. You have the choice of warm/warm, regardless of the setting other than tap cold. Cold/cold runs warm/warm. At least the machine was operating and cleaning the clothes. I was told it may happen again and that, if it did, to keep the number for the recall hotline. I have always made a special point of taking large blankets or anything other than regular clothing or bedding/towels, to a public laundry.Recently, once again, the machine has been throwing the clothing to the side and refusing to complete the load without the struggle of reaching in and rearranging the load, reading unbalanced several times before the load would finish. The last load I did was two regular bed sheets and a few wash clothes and it stopped twice before completed the cycle.I called the recall hotline from my paperwork and a tech was sent to our home, today. I was at work, so my husband greeted the repair technician. After trying the machine on its cycle, running on empty, he called me at work to tell me it tested normal. I assured him it was far from normal. The technician proceeded to tell me it is very important with this delicate machine, to only wash light loads of the same clothing, such as sheets only, towels only, light cotton with like size and fabric and jeans or heavier clothing, with only a few at a time and no other clothing. He stated he wanted to run a load of laundry to test the machine.My husband started putting clothes into the washer when the technician stopped him and told him to select only a few items of like size and fabric. The technician ran the load and called to inform me the machine had no problems and he was closing the ticket on the repair. I told the repairman to go home and ask his wife if she would be satisfied to do her laundry under the specifications he was informing me, this delicate machine (large capacity, supposed high power) requires. All of this to say, LG does not stand behind their product, the parts are sub quality and the massive recall on this machine only served to put a band-aid on a major problem. The machines should have been replaced and the customer should have been satisfied, instead of spending $850 on a machine that has lasted a total of 3 years. Do not buy LG, unless you have money to burn.

I purchased an LG washer and matching dryer in April of 2014 from Best Buy. I was drawn to it because of the see through glass design. I thought they were cool looking. The salesman pitched it as a top of the line product, I fell for it :-( I cry every time I start to do laundry. My clothes NEVER come out clean. Some of it comes out of the washer dry! This is the worst purchase I have ever made. My old washer did a perfect job and I wish I hadnt purchased this crap. Im out $1600.00 for something I thought would be amazing. I spent a ton of money for dirty clothes. Best Buy came out to repair it, they said the motherboard needs to be replaced. After reading these reviews Im not hopeful at all. Dont fall for LG smart technology. This washer is crap!

Purchased and LG LFXS32726S a year and a half ago. 6 months after the warranty expiration (of course) it breaks down. Refrigerator stopped cooling but the freezer still works. If I paid for an extended service plan, ($500 or so per year) I could have a tech come out the next day. I called a local repair company who came out and said that the compressor had a small leak and that I should call LG since the part would still be under warranty. I contacted LG who then scheduled an appointment for 4 days later even though with a service plan I could of gotten service the next day. Service tech texted he was on his way, my daughter was home and did not hear him knocking. He never texted me to state he was outside. Just left. I texted him numerous times to see what his progress of arrival was and no response, I called various times and left messages and no response.I contacted LG customer service who said my ticket was still open (at 10:00 am, tech we found out had come over at 8:34 in the morning). Waited longer and then was told at noon that the call was cancelled because he could not reach me. Funny his first text came in just fine to let me know he was on his way and when I had not heard from him and contacted him numerous times there were only crickets to be heard. Called LG customer service and was given the runaround. First I was given a number to follow up with that was supposed to be where the LG tech was being dispatched from. Called the company, this was a one man show with no employees who did not have a work order sent to him for our repair. Waste of time and aggravation there.Then with 20+ minute wait times on additional calls to customer service to just be told, call this company and see if they can help, we have no appointments available this week to reschedule you and when I asked for a supervisor... 40 minutes later I finally got one. My daughter in the mean time Contacted LG on Twitter and was given phone numbers of repair companies to call. Great customer service right? Here we are a week later with no diagnosis still and now as I am reading many more people are having the same problems. Finally got the repairman to contact me after speaking to the supervisor which was promising and he apologized and stated it must of been a problem with his phone and that he would be there first thing before 8:00 am the next morning. I personally waited for him and called him when he was late. He returned the call after 9:00 am to state he had family problems but was on his way.He then shows up just to tell me that the fan was frozen and we needed to disconnect the refrigerator and let it defrost. Hmmm when I checked online someone had the same errors and mentioned that it was a refrigerator fan that needed to be replaced so I spoke to my husband and daughter who had by then made a secondary appointment with another LG tech because we were not sure this one was going to show up after yesterdays fiasco. Lo and behold we got a third opinion, they agree with our diagnosis and changed the fan and now it is working again.One week and $429.63 out of pocket later so far (btw found fan only cost $80.00 online but we did not know how to install) hopefully this fan will last another year and a half so we can get money to buy a new NON LG refrigerator to replace this one! NEVER again will we purchase an LG product. I really thought I was getting quality and value for my money and now we have learned to do even more research before buying pricey appliances like this in our future.

I spent $2000 on this front loading brand new LG wash machine. I bought this machine in July 2016 - delivered in September 2016 - power stopped in February. LG sent Precision Television (took a month) with a new brain. They put the new brain in - guess what - worked for about a week. No power again. I had electrician come out - nothing wrong with my power. Called LG again - sent me to Appliance Doctor. They do not call back. Had to write to LG again and complain. I wish for a Samsung like I had before. These people need to give me my money back.

Very nice fridge, all the looks and gadgets that we (my wife) wanted. But after 3 years the compressor died and LG was a nightmare to deal with. It took ~5 months of tech visits after it completely died but they never fixed it 100%. Despite the 10 year warranty, they just said sorry and offered me to either (1) deal with it or (2) take a check for half the price I paid for it 3 years earlier and void the remaining warranty. So overall were looking for a new fridge now. My advice is DO NOT buy this fridge unless you also are buying a 5+ year warranty through an independent company (big box store) who will back it up, because LG will not.

Failed compressor on a 4 year old Kenmore Elite French door refrigerator. It was manufactured by LG and sold by Sears Canada. Of course I purchased the extended warranty which is now null and void after having been underwritten by now defunct Sears Canada. LG Canada basically told me to go ** myself. I am Horrified that I spent 4000$ on an LG refrigerator and LG won’t step up to make this right given the known issue of compressor failure. The repair bill is estimated to be 1000$, which I cannot afford. I’ve had to purchase an inexpensive used fridge and move a basically lightly used top of the line refrigerator to storage in hopes that LG may step up and do what is right. It is untenable that consumers are being exploited in this way and treated with such a lack of care or concern. I am thoroughly disappointed and will be pursuing every avenue to see my money returned.So far, LG has proven they are driven by profit - they are knowingly selling defective appliances to consumers. I recommend that folks avoid LG manufactured products and spend their money on appliances that are manufactured by reputable companies that will stand behind their product. Compressors should last 10-20 years. 4 years??! They are defective and LG needs to own their mistakes.

I bought washer and dryers LG (Model WM3170CW and DLE3170W) in Sept 2015. Since that date I made 8 service calls. We had trouble with seal, door, water dripping, UE error code. Due to water dripping with poor seal, we have spot on both machines. We had to wrestling with the customer services. It is the WORST machine we bought in our life. AVOID LG!

I will never buy an LG washer or dryer again. The LG washer is rusting out on top after only two years and very careful use. I contacted customer service on numerous occasions and they wanted $200 to simply come out and look it over. They were very unhelpful and rude when I asked for someone to fix it for less since it was so new and obviously had a flaw in the design of the washer. They refused to stand by their product and refused to do anything about the rust. This washer will be lucky to last three years. It was an expensive top loading washer with no agitator. It was a waste of money. I thought the LG was well priced until I realized the quality is so poor and the customer service so awful. LG makes their appliances look good on the outside but on the inside they are very poor quality. It appears that they make their appliances look fancy and state of the art, but they are actual cheap imitations of good, solid, quality products.

I chose LG because of the price and the amount of shelves options for water and ice dispensing and more. Also I think the salesperson did an awesome job at telling the features on the fridge. I dislike the amount of money it adds onto my bill at the end of the month though. Also I do not like how the steel on the fridge is super easy to scratch. But I like the amount of ice dispenser options it has including cubed crushed and some others. In addition I like the taste of the water because of its awesome filtration system.

Purchased an LG (LDF7561ST) dishwasher about a month ago. Had a really bad toxic smell while it was running. Had to turn it off & open the windows. The toxic smell was actually burning my eyes & making me nauseous. I was also concerned about IT BEING a fire hazard. I ran it again the next day (with the windows opened), the smell was there again, but this time I ran the full cycle. The smell became more intense. The dishes didnt dry well and the next day after that, the inside of the dishwasher was still wet.I was thankful I purchase the dishwasher from PC Richards because after I refused to get it fix, they took it away and said I could purchase a different washer. Liking all the features the LG has & thinking the dishwasher had a defect, ON MAY 2, I asked for the same LG dishwasher AND ENDED UP WITH THE SAME TOXIC SMELL AND DISHES WERE STILL SLIGHTLY WET. On May 5, I called PC Richards & complained again. This dishwasher is nothing but a headache! I will never purchase a LG dishwasher again!!!!

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

After my husband returned home from Iraq, we thought we deserved an upgrade of our 15 year old hand-me-down washer and dryer. We purchased the LG front loading washer (model # WM2487HRM). It began smelling horribly, not long after. We have had to leave the door and the dispenser drawer open, put dryer sheets in to help with smell in between washes, regularly try to wipe out the disgusting rubber seal, after every wash, because of the remaining water, and still it stinks. The printing on the machines is rubbing off, and the seams on the exterior of the dryer seem to be disintegrating. Every time I wipe it clean, the color of the machine (red) wipes off! We also have terrible vibrations with it. On January 18, 2012, we had a service technician come to check why it sounded like it was so far off balance, that it was going to crack the interior. Of course, the extended warranty provider, Federal Warranty Service Corporation, sent out the repair company of their choosing. He checked that the machine was indeed level (we already tried that), still it shook so bad that he had to remove the top of the washer, and proceeded to tell me wow! You should see how bad it is! That thing was going crazy inside there! He said the bearing was bad, and warned that with continued use, it might seize up. He also said that he wouldnt even attempt to replace it, because of the man hours it would require, and they only pay him a flat fee of $95 to repair it. It just wasnt worth his time. He said he would contact the service contract provider with the recommendation, to replace the machine altogether, and even recommended that we get a top loader next time! We still havent gotten any resolution, and our washer is worse than ever! LG, Home Depot, and Federal Warranty Service Corporation should all be ashamed of themselves for producing, selling, and attempting to maintain service contracts on this washing machine! It is the last time I will I purchase from any of them! Class action suit? Count me in!

Because the defrost heater went out after the 1 yr warranty, I had to pay to have the defrost heater replaced which cost me $400. It has been a little over a year and its freezing up all up under the crispers and deli tray again. Ice everywhere. LG does not back their products. I guess I can expect to pay $400 every year to have this part replaced. I wont ever buy an LG product again.

I really like my LG washing machine and dryer. It doesnt look as upgraded as some of Samsungs new dryers but it gets the job done. But I would have preferred more color choices without having to spend an additional couple hundred dollars. I love that there is not an agitator and it has an extra large capacity. I can easily fit my king size comforters in the basin. I love the turbo speed function that allows you to wash your clothes at a reduced time. You also save a lot of water because it only puts in enough water to cover the clothes. The machine does a survey for the weight and size of the load to determine the amount of water to use. I normally only need the smallest amount of detergent in most loads, so you save money there too. There are plenty of cycles types to select from and some you can customize. My dryer has an awesome steam feature! This really reduces wrinkles in dress clothing! I also love the sensing feature on the dryer. I rarely have to add more time or dry a second time. It also has a large capacity. The signal indicating both the washer and dryer could be louder. There is also an app with the units that you can get laundry tips. I would have preferred to be able to start and stop functions and/or time left on loads with the app. You can also use your cell phone to diagnose errors on the units. You hold the phone to the unit and it sends codes to help with troubleshooting. The washing machine could be more quiet. I can definitely hear the wash if Im in rooms next door. During some heavy rinse cycles I can hear and feel it shaking since the unit is on my second floor. All in all I really like the set.

I love the way the oven cooks. It is my first experience using the glass cooktop. Still learning. Would have liked for the air fryer basket/tray to be included rather than having to special order it.

I have had an LRG30357ST range for almost 4 years now. All of the knobs have cracked at the base and now we had a gas leak from the burners because they wont shut off all the way. I have contacted LG and they wont do anything because I cant find a copy of the receipt from 4 years ago. You would think that having the stove should be enough proof that it was purchased! Now we are out of a stove until I spend $400 on 5 knobs or buy a new stove! You would think with all of the complaints and the safety factor, they would have a recall and replace the cheap knobs with one that have a metal base. They charge $73.52 plus tax and shipping for each replacement knob on www.LG.com. For that price, they should be able to make one out of stainless steel and not plastic.

So far, so good! This is a great combo and both have sanitizing cycles! It also thinks! Does a great job! High efficiency and senses the amount of items in the tub! It doesnt have the agitator and thats just fine! Blankets, quilts, heavy towels go in without issues. As for the dryer, I have a choice on how to open the loading door! Either to the right? Or towards the floor! From the top of the door, down! Ive heard people criticize LG but Ive never been happier with my Washer and Dryer. I love my LGs!!!!

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

I purchased brand new appliances in 2016 with them being delivered in spurts due to back orders. The dishwasher Model LDT9965bd was delivered on January 30, 2016 and not installed for a few weeks later. These are top of the line LG projects in black ice. I noticed the finish deterioration on the left side on 2/7/17 so I contacted ABC Warehouse on 2/7/17 and my salesman referred me to their LG customer service. I call the next morning and they refer me to LG directly because they say the warranty was up on January 30, 2017. I did not purchase an extended warranty on this item like I did my fridge and stove. Upon sending my photos she asks me how I clean it. I dont use product on the item and only wipe with a damp dish towel on top where the buttons are. To be honest the dishwasher does not need that much cleaning on the outside (sounds accusatory to me). She proceeds to tell me to call service repair and provided me a local number that I have not called as it will be a cost to me for them to come out. The finish on my black ice dishwater is coming off around the handle on both sides and I have only had it installed since late February 2016. I told her to forget it that I would take this up with my sales rep. At this point I would not recommend LG products if this does not get addressed at no charge. THIS IS A MANUFACTURER DEFECT. I will not stop until this is fixed at their expense since I spent $1,000 on this item. I thought I was buying quality.Updated on 11/29/2017: Here we go again with the same issue Im going to complain about again. The black ice finish is coming off near the left handle of the dishwasher as I noticed last night. The skin was replaced last year on 2/11/17 and its now almost 10 months later and its happening again. I will again, make some calls to get someone out to replace this at their expense on this expensive item. By the way, I agree with a lot of the complaints about the LG dishwashers. They do not clean well and I hate everything about the inside. Tines to thin, dishes fall over, not cleaned well etc... I miss my old stuff and it was not even broken. I had purchased all new since I had to replace my fridge. The saga will continue.

I purchased the over the range microwave from Best Buy just over a year ago. The microwave stopped working, will not power on. I verified the outlet is good by trying another appliance in it and I even replaced the fuse in the microwave, but still does not work. I called LG, but since it was out of warranty, they said there is nothing they can do and referred me to a local repair shop. The local shop said it would end up costing more than I paid to come out, diagnose, and potentially repair the system. At this point, it seems I have no options left other than buying a brand new microwave. I wasted my money on this LG microwave that barely even lasted one year. Poor quality product and poor customer service.

We bought an LG stackable washer and dryer. It was delivered today. The electric dryer doesn’t come with an electrical cord to plug into the wall so you can actually use it. No one told us that-you actually have to pay extra for the cord! I can’t believe it. If you pay $160 for installation, they include the cord but otherwise—nnnnooooooo. What will they come up with next to get their hand in your pocket? And this set is expensive to start with. Be forewarned.

I purchased this refrigerator, model LFD22860ST, from Sears in Feb. 2007. Two weeks ago, I smelled an electrical type smell that woke me up in the middle of the night. The light bulbs had been burning while the doors were shut. The wiring was burnt. The light cover was burned and melted off and was laying on top of food. The top of the liner had begun to melt as well. I managed to get one bulb out. The other bulb burned out. One of the plastic tabs in the upper inside corners of the french doors (the part that is supposed to keep the door firmly closed) broke off. And the bracket deep inside that you screw the tab into has broken out as well. So, there is no way to anchor/screw a new tab in even if I wanted to. Its the door with the controls and water in it, so its a challenge to make sure it is not coming open by itself. The plastic piece that runs across the lower inside, that holds the crisper bins in, has broken in the middle. So, every time you pull/push the bins back in, you have to struggle with that as well. The ice maker overfills. And when you open the bottom freezer door, ice cubes come tumbling out all over the floor. With that, Im constantly turning the ice maker either on or off. Ive noticed that LG has discontinued this model. Was it discontinued because of these problems? I paid an awful lot of money for this designer, stainless steel, french door refrigerator. I really expected it to last more than 4 years!

We purchased a brand new LG washer and dryer in May 2013. Last week the washer stopped working and gave us an OE error. After the repairman came yesterday (Tuesday), we have to wait ANOTHER week for pump that was broken. I have been to the laundromat this morning to the tune of $20 to wash and dry clothes, not to mention the time wasted sitting there. These are precisely the reasons why we wanted a reliable washer and dryer. I am buying new kitchen appliances (microwave, stove, dishwasher, and refrigerator) this summer. I WILL NOT buy LG appliance again. The reliability is terrible!!!

We purchased an LG French Door, bottom freezer and all the other LG matching products in advance of moving into our new home. Refrigerator, Double Oven, Cooktop, Dishwasher and Microwave. This last Fathers Day the refrigerator did a meltdown during the festivities. By the time dinner was over, so was the refrigeration abilities of a 2 year old $2500.00 appliance. We had purchased a 5 year protection plan. We called the Home Depot with all the paperwork, account, model numbers in hand. After the typical automated system trying to get you to do everything on-line we were finally in contact with someone who pretended to be interested. After the painful research in order to verify our warranty, the finger was pointed at LG. During the transfer to LG and pushing all the buttons to get me to the right department, someone eventually picked up the phone and hung up on me. Back to the Home Depot warranty line, wading through their automated phone system and again on line with a human who gave me more information that was neither warranted or needed, told me that LG would have it fixed in 24-48 hours. I was happy for the moment. Finally, again through the automated System and long wait “because of the virus” I got to speak to someone who again had to verify the existence of our warranty. Oh boy, this is how I wanted to spend my life! I explained, the purchase, warranty, model number, code inside the door, yes it was plugged in, yes the light came on, yes the ice maker had no ice, no there was no cold air when I opened the doors and no the water dispenser was not providing cold water. Yes it was really broken.Three days later, an appliance center 50 miles away called in a very non-English speaking voice called me to confirm that I “had a refrigerator LG that is not working and can be repaired” Yes she did say “refrigerator LG”, if I set an appointment and paid for the repair at the time of service and would have to call LG for reimbursement after the repair. This offer and the person didn’t sound like a viable and credible situation. I asked if they were following up on my Home Depot Claim... no answer.I called Home Depot, went through the automated system again and they said to stay away from this offer and wait for LG To call. And they were so interested, they assigned a “case manager” to my claim, oh boy. My “case manager” called, we went through the whole story, again, and she assured us that she was “on the case”.Two days passed, the mysterious appliance repair shop left an automation voice mail, “We can fix your refrigerator if you call us and authorize us to order the parts. The parts will take about a week to arrive. We can then set up a service appointment”. We called our “case manager” went though another automated system asking us if we would rather find what we wanted “on-line” waited and finally got a real person. Asked for Ashley to which we got silence and “do you know what department she’s in?” More time another explanation of the story and then finally Ashley’s phone rang, and rang and rang and then Ashley’s electronic explanation of how to use the Internet to get answers and how to leave a message for her and she would call right back. She did, seven hours later. She then came to the realization that we had lost all of our food, drinks, and no refrigerator at all! For the last six days. It’s Friday night, but before she goes home for the weekend she’s going to “send an email to our local Home Depot to see if they can let us borrow a refrigerator on Monday” Assuming that we can easily do without a refrigerator til then. I asked if this week long period was typical of the wait for service? She said “unfortunately this isn’t very long at all, it may take weeks”. Tomorrow, Sunday, will mark the seventh day of eating out, buying bags of ice for the milk and juices and regretting we were so naive to spend more money on a warranty, and NOT to go through the product reviews posted by others.