We bought an LG appliance package from Best Buy for our new house in 2015. Two years after, the refrigerator quit cooling and cost $600 to fix. We had no refrigerator for 2 weeks while waiting for repairmen to come out and then to order a part and return to fix it. Repairman told us the part he fixed had failed on many refrigerators - evidently a problem with the part. Four years after purchase, the dishwasher developed a drain problem and had to be fixed twice. This was $400 to fix, plus we had to do without the dishwasher for a total of about a monthI spent at least 30 minutes on the phone to Customer Service and spoke to “Corey” in executive services. He was unsympathetic and not inclined to help me at all. He offered no relief or compensation. He actually told me the new electronic appliances are not made to last. Very frustrating and disappointing. There are only two of us in the house, we are senior citizens, on fixed incomes, and we don’t abuse our appliances. Very frustrating.

I purchased an LG model WM2701HV washing machine (and accompanying dryer) in 2011. In just over a year, the plastic was crumbling into chunks around the detergent dispenser and the writing around the cycle dial was rubbing off. I now have to look at the owner’s manual to make sure I am using the correct cycle because the panel is unreadable. Then, after about a year and a half, I had to replace the drain pump. And of course, I have the smell and mold issue no matter what I use / how often I clean it. So, I have a very expensive, top-of-the-line appliance that I hate. My old $500 top load machine was still going strong after almost 20 years - wish I still had it! No more LG products for me...

LG french door refrigerator - Less than two years old. Called LG. Not making ice and defrosting. They send out Best Servicers of America. Repair time slot 12-2 pm. Tech showed at 5:30 after reporting that nobody showed. Tech claims bad compressor. This is obviously a scam they tell everyone, he never checked anything but made that assessment. He orders a new compressor. Three weeks no refrigerator. I can clearly hear and feel the compressor running using a Freon leak detector. I have found the problem. It has a gas leak. I believe this is why so many compressor replacements. A Freon leak is serious and no compressor will fix it and they don’t want to replace the entire refrigerator.

I bought an LG refrigerator in Aug of 17’ and have spent 25 + hrs and going on 3 weeks on the phone (really poor customer service), scheduling appointments with the service tech and still don’t have a working refrigerator. Save yourself a lot of headache and DON’T buy LG refrigerator!!

Have owned this dishwasher for 18 months and has never, never worked properly. I have not once gotten a clean load of dishes from it, even with pot scrubber, extra rinse high spray. There has been water stuck in the filter, foul, foul odor coming from it. Was foolish for once and did not buy extended warranty, so now stuck with piece of junk. Have had the E1 error code on it, appliance repair came out, ran through their diagnostics and came up with nothing. Week later same thing.Have now been on many forums looking at other peoples same complaints. Worse thing is with that error code there is no shutting it off. Mine is hard wired and need electrician to come in to disconnect it. Spending more on repair people and electricians than the piece of junk is worth. Would love if LG sucked it up and came up with recall on this product $899 later and is piece of ****.

LG top load, billed as innovative. Maybe it is. But it also does not get my clothes clean on any cycle or dirt level. Billed as easy to remove clothes. Nope, unless youre 54 minimum. At 52 & crippling back pain, this is a top 3 bad investment.

Purchased a Flat top Range and received it TODAY. Oven works, no instructions for menu settings, cooktop doesnt work, called appliance store and they instructed me to call LG. LG says 2 1/2 weeks for a technician to come out. Have to wait 2 weeks for them to tell me my new $2000 stove is junk and I got to get it swapped out. Then Ill have to wait a week for that one and around we go. Should have stuck with my gut and went with a reputable appliance manufacturer not a ** cell phone maker. Who knew that making cell phones is easier than a stove.

I purchased a washer dryer from Sears. One year after buying the top of my dryer all lettering to set your dryer was gone. If you took cloth you could wipe it all off. That cover was replaced then I noticed the washer doing the same thing. And the new top put on dryer was losing all its lettering. I was told baking process, caused all the lettering to go away. The rusting of the unit is another subject not yet been told. I have a old Maytag 15 years old all lettering on it. I have never owned or seen anything worse than the LG. If they are so proud of the name it will wipe off also. If I built this washer and dryer I would not want my name on it and I guess they didnt either. Also the Odor from mold when you open the door after clothes been done will take your breath away. I leave the door open, and that dont seem to help.

Runaway oven temp noted Monday 26 Jan 2015. Preheated oven to 350, placed pizza on pan in oven and had smoke alarm go off 5 minutes later. Controls on range allowed me to turn off oven and allow to cool. Pizza was reduced to charcoal. Obtained thermometer from my Grill with 600 F upper temp limit and hung it from the rack in LG Oven and set temp to 350. Within 5-7 minutes temp maxed out thermometer at 600+ degrees. Turned off the oven and heard a sharp snap noise behind the oven followed by clock and all other LED displays turning off. Pulled Oven and disconnected 240 plug from socket.Bluepoint DMM showed 0 VAC when both hot lead touched (should have been 220 - 240). Also showed 0 VAC when either hot lead touched to neutral (should have been 120). Circuit breaker found to be in open position and would no longer close to complete the circuit. Took cover from 240 Range connector and found both hot legs were physically melted open, forming a 3/16 inch gap between end of wiring and connector wire receivers (In English, there was such a sudden and dead short type of electrical failure that it blew the wires off of the terminals in the connector and totaled my Siemens circuit breaker). With Junk LG now disconnected, I used DMM to check for continuity of three-pronged plug while still connected to range and had one hot circuit shorted to neutral. Removed cable from stove and using DMM found no short between the wires of the cable. Range still showed short to neutral.Sent E-mail to LG and was sent a complete wiring diagram. Since this range never did show a fault code at any time I pulled back cover and PCB cover. Many locations of paint discoloration noted on back of Range including the stove light area, the two large secondary electrical connectors, and in other areas. Dont intend to play with LG on this for safety reasons. I have new Whirlpool range coming today and am about to replace 240 connector, wiring and the circuit breaker for our protection. The LG stove is going to go to a local, LG certified and personally trusted appliance repair facility. I will be asking for this unnamed store to provide my lawyer with the results of their testing and diagnosis along with defective parts. My intent is to make LG very uncomfortable for selling these dangerous devices to us as consumers.

Purchased an LG microwave oven (over the range) model LMV1813S ...installed it 3 days before Thanksgiving 2014. On Christmas morning (1 month later) it stopped heating. Certified LG service repaired it yesterday with a brand new computer board and keypad (just to be safe). Worked once and then stopped again. LG will not send a new unit. Says the repair guy must come fix it again and again until he determines it is a lemon.....its brand new, 2 months old.

30 days and still no LG refrigerator. They sent a compressor thats not a direct swap so the companion parts need to be changed but LG sent the wrong parts twice. LG support supplied the part numbers but they were wrong, twice. Good thing we have a little bar fridge or Id just have to buy a new one.

I purchase my old LG Microwave Oven Model MVI680ST at Home Depot 2 years ago. The door handle broke. The frame is falling apart in pieces. Have pictures and I immediately contacted LG Customer Support. A representative named Mike was very nice but hes just following orders from chief of command. He said I should contact a service place to have this fixed because its over a year old of purchase so no warranty. He gave me Ref# ** and case would be submitted to tech. Im completely unsatisfied after my experience and my neighbor too with her refrigerator she purchase within 9 months started giving her problems. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!! After this experience will go back to appliances GE, Whirlpool, Frigidaire.

I own the LG WT5101HW top load washer. I purchased 3yrs ago from Best Buy. We have a family of 5 so I hoped the extra large capacity would be a great option. Unfortunately we have benefited from this option due to it throwing it off balance and giving an UE code. We received a recall letter and had the LG repair guy change the part (I believe the circuit board) in September 2013. Its no ones fault but mine that Ive waited 9mo to complain about the fact that the problems have been worse since the repair was done, but in my defense it didnt happen right away. The knob for the settings however did not get put back correctly and does not spin freely like it used to, but I tried to overlook that since it would cost me a day of work to have the repair guy come back out to fix it. The unbalance code would occur only about 2 or 3 times a month in the past and we just thought it was overloaded or honestly unbalanced, but when we checked it the clothes were not shifted in a way that shouldve caused it to be out of balance in my opinion. In the last 2 months however the code goes off more often, to the point where its every other load it seems even on a small load. The drum is very violent and causes the machine to shake around a lot. And when you move the clothes around and push the start button again even if it says only 1minute is left, it will run for an hour if you dont stop it. We have had to just turn it off and put in the dryer. Thankfully it has not ripped apart as Ive seen in videos, but at this rate it seems its any day now. When I called LG about the on going issue, they said that a repairman could come look at it, but it would be at my expense since its out of warranty. Doesnt matter that it is the same problem from the recall nor did it matter only 9mo have passed since the recall repair was done. I asked to speak with a supervisor and was given the same speech. I have been a huge LG fan for years after buying my first flat screen t.v. from them, but our family will never own another LG product after this and I will spread the word about LGs lack of concern involving a very expensive washing machine that last less than 3yrs. Id rather have my old Whirlpool washer with over sprayed paint to cover the rust at this point!

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

I bought this refrigerator 7/21/2014. One year later, approximately 3 days outside the warranty, we had the circuit board and fan system replaced under LG warranty, in 8/2015. Now again, 1 year later 8/2016, we have the same problem with the refrigerator. I called LG and they basically said its not their problem. This company does not stand behind their product. I could understand if it was a different problem but it is the same problem diagnosed by the same repairman who repaired the refrigerator in 2015, one year ago. This refrigerator is just 2 years old and cost 2300+ dollars. I will junk this piece of crap and buy another reliable brand. I will never buy LG again on any of my appliances. THIS COMPANY DOES NOT STAND BY THEIR PRODUCTS; CONSUMER BEWARE!!!

Error message read - ER/1F on our LG refrigerator (model LFX31925ST) exactly 1 year and 1 month (1 year warranty) after we purchased it. We unplugged unit, then plugged it back in and the message went away. Freezer food was slightly thawing and ice maker wouldnt work. Everything would be fine for a couple months, then same ordeal. 2 years after purchase, we were issued a one time extended courtesy warranty and our local repairman replaced the grill assembly fan. Now we have an annoying, vibrating, noise. We just cant win with this poor purchase ($2200). WILL NEVER RECOMMEND AN LG REFRIGERATOR. We are currently registered in the class action suit.

The LG refrigerator was a good price - I believe I got the refrigetator on sale actually. I also had ice and water in the door and that is a feature I must have in my model of refrigerator. I personally like a side by side refrigerator. I also like several color choices, it is very much appreciated if the refrigerator is on sale as well. Also I like easy to change water filters. I do not like when the filter is at the bottom of the door on the refrigerator. Its too hard to get down there. I like the filter by the ice machine.

I bought a LG Over the oven Microwave about two years ago. It just suddenly started to burn the roof of the microwave after normal use. The is a hazard and this product should have been recalled as when I called they knew all about it. Ive been trying to work with LG Customer Support to get a service provider to fix it as they will not replace it. Its been about a month now. Very incapable Customer Support. I will never buy another LG product. And I will also tell everyone not to buy their products.

My 3.5 year old LG fridge stopped working 2 days ago...no warning. The front panel said the fridge was -4 and the freezer -17 but everything defrosted. This is terrible for an appliance just a few years old. I believe there are potential class action lawsuits about these fridges. Very disappointed. My Maytag fridge is still working after 20 years.

Suddenly my less-than-3 month old, top of the line LG 4.5 Steam Washer started spewing water all over the floor. Called, got questioned about using too much soap (I dont). Got repair referral, they came, and a rubber hose inside had burst. OK, order a new one to be overnighted but hey, guess what? Its on back-order and not due in for weeks. Called LG and got the run-around and an offer of $ for the laundromat. She basically admitted its a bad part, and is back-ordered because everyone needs it. So, Id say dont buy one because not only do they break, the company doesnt stand behind its product.

LG Wave Washer and Dryer (Granite) - This is the second time the drum in the dryer has come loose. The first time because we left a review, LG repaired the issue only for it to happen again. My husband is a Quality Engineer and deals with these things all the time. This dryer should have been recalled and the washer is rusted really bad. This set cost me a lot of money and the dryer is now too dangerous to use because there is a huge hole in the drum and you could cut yourself. It was beautiful to look at but does not work well. All my clothes and sheets tangle... So frustrated.

Purchased this new LG LFX31925ST for $3500 from BestBuy July 2013 and now 14 months later the freezer and fridge compartments are warm and the unit sounds like a garbage disposal. Called BestBuy. They said they have no Geek Squad service in my area 15 mile from both Bestbuy locations in my upstate NY location. So contacted LG customer service several times to get a repair for this unit. Unplugged the Refrigerator for 12 hours, plug back in and it was quiet and cooling till 10 hours later when the noise is back but seems to be still cooling. Did a bunch of troubleshooting over the phone with no definitive solution. Called back this morning to LG to explain to them the current situation and requested a service call. Mentioned to them that the service center listed on their repair website did not return any of my 3 phone calls yesterday. So they gave me another service center that they were going to electronically dispatch. This was several hours ago now and no contact from them. Dont buy LG Appliances!

It all rusted out within 2 years. Does not clean clothes that good. I had a Whirlpool for 19 years and never rusted and the clothes come clean. The dryer is ok but in less than a year the filter ripped. LG would not stand up to their product. The Whirlpool I also had for 19 years had the same filter. I only changed machines because I could no longer reach the bottom so I got the front load. Big mistake.

I purchased this washer and dryer set about 6-7 years ago. They have worked very well. The only issue I have is that they are large capacity and I am not tall so I have a hard time reaching the bottom of the washer which is top loading!

LG Waveforce washer is constantly off balance. The manual will tell you that you cannot do a small load. Believe them!! Unless you are willing to put 2 sheets in with your delicates, and that sometimes doesnt work, it is impossible to wash a small load. It takes hours to complete a wash load due to the off balance signal. You actually have to babysit the washer. I often take the wash out still heavily wet to hang on a line. Would never buy this product again.

LG Tromm Washing Machine (Model WM2455H) - I constantly get some sort of sludge from this machine on my clothes even though I regularly clean the filter out at the bottom of the machine. The machine always smells like sewer water and/ or moldy. It has been this way for the entire 6 years I have owned the machine. I have never experienced this with any other machine. I hate it!

I purchased an LG Refrigerator Door-in-Door in December 2015. On September 14, 2014 I woke up to water all over my kitchen floor due to ice melted in freezer. First thing was to use troubleshooting guide. Did all resets suggested with no results. Called LG and went through all that again with them. Was told to reset and wait 24 hrs then check and call if not cooling. Needless to say this did not work. I lost a freezer and refrigerator full of food. All spoiled. Following Saturday a repairman came out and said that compressor was gone. They ordered a compressor on September 22, 2016. Today is Oct. 10, 2016 and I still have no resolution.I have made many calls both to LG and the place supposedly responsible for repair with no satisfaction. I have never encountered such poor customer service in my life. I just walked around my home and realized that I have 3 LG TVs, a Blu Ray, refrigerator, and microwave. Therefore it is obvious I have spent a lot of money on LG products. I now see that the company does not stand behind its products so I will not purchase any more of their merchandise. As I looked through the reviews I see that I am not alone. LG MUST NOT CARE ABOUT THEIR CONSUMERS. So as customers we need to let them know that there is no excuse for such poor workmanship or service.

This is meant to be in reply to Stella, who HO-DEPOT seems to have turned its back on. I urge you to call your states consumer affairs office, your local TV News Consumer Guy, and most especially, YOUR BANK/CREDIT CARD COMPANY!! Your CC should go to bat for you, and will likely do a charge-back if you think the Lemon Law applies to you, which I agree it does. Theres a thing, a consumer law created for just this kind of situation, that you have the right to expect a product will perform as expected. Yours hasnt, and the store clearly is making sport out of giving you the runaround. I dont care how long it has been, you are owed satisfaction for getting a non-working fridge.Please call your Credit Card Company. Free hint: If your end of the conversation has the word Fraud in it (This feels a lot like Fraud; they took my money and I got nothing in return). Youre not ACCUSING anyone of Fraud, just saying how it makes you feel, get it? They seem real happy if that word in particular enters the conversation. It has happened to me, and it was clear that it needed to be spoken by the person complaining. The truth is, imho, you were defrauded. You deserve a full refund, so you can take your money elsewhere. And dont forget if you purchased any extended warranty, you should get that refunded, too. Just my 2. I am not a lawyer, a consumer advocate or anything. Dont work for the competition, Just want you to get your due. Please dont give up before you get a full refund. (It wouldnt hurt my feelings if you got two or three of your biggest best male friends to accompany you to the store to discuss this with the store manager).

We purchased this refrigerator less than 3 years ago at our local Home Depot store. We decided to upgrade our kitchen and splurge a little on a reputable, high end brand fridge - LG. After 6 months of owning this fridge, we have had nothing but issues. We have had it repaired at least 6 times. The main issues being: (1) it not staying cool/cold, making it inoperable and spoiling all of our food contents; (2) water leakage; and (3) ice not working. The first item has been the most common, the most frustrating and the most costly to us. We just recently went food shopping and the very next day, our fridge decided to stop being cold. All food is spoiling again. You could imagine the money that is lost and the predicament it puts our family of six children in. We are not picky people. If its a simple fix, we would gladly take care of it ourselves as to not burden anyone else. The repair service keeps fixing the same things and replacing similar/same parts. I must say I would not recommend an LG product to anyone and I would never purchase an LG ever again. They are pieces of junk, in our opinion. Another complaint about how cheaply made these things are, the side shelves and the middle sliding shelves keep falling off as they are poorly made and poorly designed. A total piece of junk. Very disappointed in this product. Very deceiving as it looks great sitting there in the store all nice and shiny, but internally its crap. To be perfectly honest, next time were just going to go with an inexpensive brand and if we get 3 years out of it before it breaks down, great, then well toss it. But I wont feel so bad because I wont be splurging money like I did on an overpriced piece of junk like LG.

Our $ 2400 LG French door refrigerator and freezer was delivered on Feb 1, 2011. It died on 12/14/11. Its been 27 days since our ice maker stopped, then the freezer, then the refrigerator. Lost hundreds of $ worth of food and medicine. Customer service with the repair co. is a joke. Every day its a different reason why they cant get to us. LG is waiting for them to call or they are waiting for LG to OK the extended warranty. And we even have two service contracts, one with Home Depot and one with LG. I guess we are just at their mercy and have to wait.

WARNING!!!! I was cleaning out my refrigerator and cleaning the glass shelves. I washed the large glass shelf after it had sat on my counter for about 15-20 minutes. I used lukewarm water and soap. After washing it it, I was drying it with a paper towel and it EXPLODED! YES literally EXPLODED not just broke. Glass everywhere! I had glass in my hall way, Glass on my cook top, glass on my espresso machine, Shards embedded in my kitchen window frame. Luckily I had my glasses on because I had shards in my glasses! Could have been my eyes! Glass shards in my lip, my arm and in my hair. My sinks were filled with it and I even had it in my Island sink and Under my Island! I asked my neighbor to help me get it out of my hair and the tiny fragments off my face. I reported it to LG and they did not seem real concerned but asked me to send them photos. Sent photos of my cuts and my glasses and the huge mess this caused. LG called and said Id have to get a technician to come. Id have to pay for it but may qualify for reimbursement of tech fee. Unbelievable. Im still in shock and now scared to death to ever clean it again. This is very dangerous!

My 5-month-old LG washer model -WT7300CW has gone dead 2 times and I am without a working washer in April21 now for the third week. This is a lemon, dont buy this model. And LG support customer support is so bad I reached support on 4/10/21 to escalate the issue of a machine not working and to talk to a supervisor, and finally spoke with them on 4/22/21, and their policy of machine going bad three times before they call it lemon is, unbelievable!

I purchased a bottom drawer freezer LG refrigerator less than two years ago. 6 months ago it started making a very loud noise that stopped when you opened the door. It now wont cool at all. This is a very poorly designed product that you will regret purchasing. I wish I had read reviews before I made this purchase. It is a waste of money.

I purchased a LG refrigerator model LFXS25623S/00 in 2017. Refrigerator & freezer stopped working end of May 2020. Have been battling with LG for over a month. Last week they sent out a repairman that said it’s the compressor but he can’t fix it because it is under warranty?!? I have been given 2 case numbers because I am being sent from dept to dept with no resolution. I am bedridden due to terminal illness, my caregivers are having to bring ice every day to keep some of my meds cool and are having to bring in my meals because I lost all of my meats and no refrigerator working now to replace lost food. I’m only asking for my refrigerator to be repaired but apparently that is too daunting of a task for LG.When I call in I am put on hold to be transferred and then the call drops. This has happened numerous times. I received an email saying my case is now being turned over to the Defective Returns Dept. It has been 5 days and still no word from that Dept. I purchased this refrigerator thinking I was getting a high quality refrigerator and paid the high quality price but I am definitely not getting high quality customer service. Obviously with all the compressor issues LG knows there is a problem and should be prepared to offer resolutions in a more timely manner.

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response...We need to send out a technician to verify that the compressor is bad. I said, You came last Friday. LG said, Well he didn’t call us to report it so we need to send him out again and call us when he’s in front of the fridge. Mind you it’s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I’m disgusted with this company.Updated on 08/29/2019: I am now one month without a fridge. Took them 5 calls and 2 weeks to get back. They finally sent a tech who vacuumed out my fridge and left. I called 5 more times and finally got them to come back 2 weeks later to put in a new compressor. Fridge is now screaming loud and has gone up 10 degrees. They want to send a technician a third time and I hung up. The tech said he has replaced 74 lg compressors....that’s from the technician. If you call their number it says, “Are you having a cooling problem….” Stay far away from this brand. We are a large family and living out of coolers in August with no answer in sight.Original Review: I bought a LG fridge 2 years ago. My refrigerator quit cooling so I called customer service. They told me they extended the warranty to five years and I would receive a call within 3-5 business days. I never received a call within the time frame. I called twice during that time to check and and I always got the same response that it would be escalated. On the sixth day they told me it was scheduled out two weeks. I explained that we are a family of five and that’s crazy. Then I received a text confirmation telling me that it was actually 3 weeks out before someone would come out, but they would escalate and nothing else they could do. Runaway from LG fridges. It’s the middle of summer and we had to throw everything away and living out of a cooler. They could care less.... Customer service is worse than the actual refrigerator.... You’ve now been warned. They are aware of the issue due to when you call the automated message says is your LG fridge not cooling? Junk!!

Bought my LG French Door 11/11/15. Work well. In April 2017 right door start giving problem, not closing. Try calling LG they are the Philippines, no result. All I got is you are out of warranty, I do understand but we do buy appliance every year. This is not right. They make mass production, lots of mistake and cant stand by their product. I was told you have to send receipt to show proof of purchase, then one agent set up a appointment and cancel without letting me took a day off for this. Food going bad, losing energy. LG you should stand by your product.

So we splurged and bought one of those washing machines with all the bells and whistles. Rust formed around the bleach dispenser after just over a year. This is completely unacceptable. It continues to grow daily and is not cosmetic to me. I have never had a washing machine rust out on me, what will this look like after 3 years? 5 years? If it lasts that long. There were some huge lawsuits back many years ago with auto manufacturers and rusting vehicles. Maybe an attorney should look into a class action suit against LG. A $1200 washing machines shouldnt rust. If they do, you should get relief from the company not the runaround.

Bought top load washer & dryer. Very first load ripped almost new $85 shirt and washcloth half. Called LG and they sent repair person out to view shirt and washcloth. Told to return it to HH Gregg and get a new washer, did so and contacted LG to pay for shirt. After sending tons of pictures, many calls, they refused to pay since I no longer had the original machine (go figure??? Their LG repair person said to return it). Often have to rewash clothes, not enough water, loud, major wrinkles, etc. Then a recall for the machine comes and schedule appointment with LG for repair person to handle recall. They come out, update software to the machine??? and then tell me not to wash anything in the machine that sheds water (waterproof? like mattress covers, etc.). Hmmm. Then he tells me my dryer doesnt dry because there are sensors in the dryer that get coated with dryer sheet film and it confuses the dryer. Oh and the replaced machine ripped another shirt, even though you have to button shirts, pants, and turn inside out!!!! LG washers/dryers dont wash and dry like regular washers and dryers we have all been used to in the past. The new save water costs more water and electricity by having to rewash and dry so many times. LG COULDNT CARE LESS EITHER AFTER YOU HAVE BOUGHT IT! We will never buy LG again and if you can hang onto your regular washer, do so. Its better for the environment and your state of mind.

I purchased a condo in October 2010. The condo came with an almost new LG washer/dryer (WM2101). The washing machine has not lasted even 5 years. About a month ago, the washer shut down with an Le error. I called the LG 800 help number and was instructed on how to reset the machine. Multiple attempts at resetting did not resolve the problem. After determining an authorized LG service provider in the southern California area, I had a service representative come to assess/diagnose the error. The service provider could tell me that from the serial number of the machine, that it had been manufactured in November 2009 - less than a year before I purchased the condo. Now, it is May 2015 - not even 6 years since date of manufacture - and the machine is shot. The Le error is due to worn out bearings in the machine. During the less than 5 years that I have owned this condo (and the washer/dryer), the machine has not even been used that much. The cost of repair of the machine (by this authorized service provider) would exceed the cost of a new LG washing machine. Not only would the cost of repair of the washing machine be excessive, the LG service provider did not recommend keeping the existing LG dryer, which was stacked on top of the washer. So, I would have to pay for removal of both machines - with an additional cost of $160 to unstack the machines. As far as I am concerned, I never intend on purchasing another LG appliance. I am appalled that the US government allows companies to prey on US consumers with the current quality of workmanship of manufactured goods - especially large (and expensive) appliances. What happened to appliances that lasted 20+ years - or even 10 years? These large appliances that do not last but 5 years are ending up in our landfills - or having to be disassembled for recycling. Environmentalists and legislators - where are you?

WT4801CW - Only bought this washer four years ago and can echo others who say that cycles take a LONG time. Now am getting OE error constantly ~ have done troubleshooting and there does not appear to be any blockage in drains. Will try appliance repair but disappointed as I had cheap Frigidaire for 15+ years and no trouble... Will not buy LG again.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem - the ice maker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Ice maker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire motherboard for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Motherboard (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Water dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, dont expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech LG is great. That is how I can afford have all the things my family really likes! Without LG I couldnt make nearly as good a living.

I purchased a LG 6.3 cu. ft. slide-In ELECTRIC Range with ProBake Convection and EasyClean from Costco in 2018 for around $1300. I dont use the range a lot (maybe 8-10 times a month). During the warranty period, 2 burners were not heating properly and the oven was always between 50-75 degrees under where is was set. Under the warranty the 2 burners were replaced, but the technician was not able to figure out why the oven was not heating properly. We tried adjusting the temperate settings using the ovens setting feature with no real results.The month following the end extended warranty, I used the self-cleaning function on the oven which blew the thermal fuse. This was a $300 repair for parts and service call. Last night, the oven just quit working 10 minutes in to cooking a $170 prime rib roast for Christmas dinner after the temperature was turned up to 475 degrees. I might guess it is the thermal fuse again. Yes, the oven is now 4 years old, but it has never functioned properly since the day I purchased it, and it has gotten very little use. I would expect so much more from an $1800 appliance!

They do not stand behind their product. Had issues with the washer the day we installed it. It leaked. Leak has stopped for now. Took over a month to get someone out to look at it. Repair person said they were ordering parts. Have not heard back from him. The washer works for now but what happens when it breaks down again? We have contacted LG several times and have gotten the runaround every time. They will not even give you an email you can reply to. DO NOT BUY LG. The company we purchased the item from has been very helpful. They even contacted LG several times.

I bought an LG stainless steel tall refrigerator recently & HATE IT! The thing is ALL POCKED MARKED and DENTED, they must use tin foil to cover it in because the thing looks terrible after minimal wear, 2 older people, no kids, minimal furnishings, in a corner... what a disappointment it is to even discuss this issue with their customer service. Useless!!! I will never buy LG anything again... they make cheap, junk!

I purchased an LG Easy Clean microwave in 2014. The unit wasn’t exactly cheap but I figured I’d invest in a better quality unit. Recently (2018) I noticed the smell of burning and sparking coming from the unit. I opened the door and noticed that the inside lower left corner was physically melted??? I have never experienced anything like this with any other microwave in my life. Obviously I felt this was a safety issue and an obviously defective microwave.I called LG and jumped through all their hoops, providing them photos etc. They were supposed to call me back (they didn’t). When I called back I was told that they only offer a 1 yr warranty and the fact that I got 4 yrs out of it was good. Umm, a melted door is good??? Long story short, LG told me I can try to find someone to repair it but it will be costly and recommended I buy a new one. Yup, after only 4 yrs. I asked if a “MELTED DOOR” was particularly concerning to LG? He said no, it’s 4 years old. Umm, well I guess it had a good run in LG’s eyes. I’ll never buy from LG or any affiliate again. WOW!??

I purchased this microwave on Amazon a little over 2 years ago. The plastic tabs that hold the glass in place randomly broke one day while not even in use. LG does not care because the warranty is only for 1 year. They want to sell me a replacement door for $115 for a $250 microwave. There is no way the door costs this much. I refuse to buy anything else LG.

I called the LG Washer Recall Hotline first thing Monday morning. I was told that I would get a call in three to five business days to schedule an appointment. Thats a long time to wait just to get the appointment. So I called Best Buy since I bought an extended warranty of 5 yrs (glad of that!). They are not allowed to service recall problems. So, today being day four of the five-day wait, I thought Id call the service provider they assigned me to. No answer, but I left a message. I thought what the heck, maybe I should call LG back. Guess what? They made an error, the man said. They never gave the repair facility a phone # to reach me at. Gee, I would think someone would look at the repair order and figure that out! So, here I sit with laundry piling up because I have an inoperable machine. The drum came off! Im just lucky nothing was ruined inside of it when this happened. Im so shocked by this ineptitude. I once had a GE refrigerator go out. I called the company and told them it was maybe four years old. They had two people out to replace the motor the same day. What a difference from LG! Oh, and my LG is three years and four months old. I hear Speed Queen is the best, but I never see it sold anywhere! I would caution everyone to avoid LG!

We bought a $2500 stainless steel model # LMX 5307465/00 LG refrigerator at Home Depot which has had two issues in less than one year with the ice maker. Luckily, the water that leaked onto our wood floors did not completely damage them but we wanted a new fridge and were told NO. I think the customer service is lacking as it took over 4 days to get a repair person to our house and we ended up throwing away all the food in the freezer because it was ruined due to the refrigerator issue. I will NEVER buy any LG product ever again!

We had purchased both the washer and dryer at the same time from Lowes while building our home. I documented all of the steps we had taken and responses from LG on our repair. Went back to Lowes (where purchased from) and asked to talk to the manager. After showing him the paperwork and relating my experience he allowed me to exchange the both machines. The appliance manager worked with me and I picked out a Whirlpool Duet W&D. They scheduled a date to pick up the LG units and deliver the new Whirlpool units. I couldnt be happier with the Whirlpools, and received the difference in the cost back. I did initially call Lowes headquarters to ask if they would exchange my machines and was told that it was up to the manager at the store I purchased them from. I was very calm and respectful and had all of the paperwork to show the manager. They were really great. I will never by LG again.

I just purchased LG Washing Machine (412 SS /12 KG). This washer has so many deficiency and crazy programs as it was designed by a kid. Its drum is NOT adjusted and leveled with rounded rubber in front of it. You will never see drum is hanging down. When started it doesnt release water, but it releases water in burst so many time and it waste so much time. Drum keeps turning without water or just barely wet for about 5-6 minutes, depend on its useless programs. Half of its programs are dedicated to Steam-Wash. So if you dont use Steam, half of its programs are completely useless, while they could have add just one steam-key as an option to all programs.WORST OF ALL: it doesnt release enough water to clean the clothes. In fact there is no standing water in washer. They are just barely wet and there is NO option to add water in any program. So as a result I have to wash my clothes twice every time. Completely waste of time. Inside washer is so dark, and you cant see inside to know whats going on. Each program is unnecessarily too long. It just sits idle and does nothing or it spins in one second burst-like and stops or it turns in weird manner not seen in other washers. It sometimes turns too fast, and clothes are just attached to inside drums wall and they dont go through churning motion. It doesnt spin after each rinse to extract detergent. As a result if you dont wash them twice, clothes will come out with powdery stuff on them after dried up.There are no options to had rinse or fast spin to any program. Inside drum surface is NOT smooth, and has rough edges to touch on each and every holes as if they are done from outside to inside rather than inside out to make smooth inside surface. These many rough surfaces will absolutely wear and damage clothes. In addition there is another double horizontal line with rough edges across inside drum, and no one knows what it is for.This is very NOISY Washing machine. So-called OPTIONS on these washer are just that. If you want to change temperature, for example, then other options also change on its own without giving you choices or options are limited when programs are changed. Brief summary of this awful washer is: it doesnt put out enough water to clean the clothes - just make them wet, each program is too long, no option to add rinse or spin. I could add several other deficiencies, but enough said. PLEASE DO NOT BUY THIS WASHER.

We bought an LG microwave in April 2012. Today, March 23, 2013, it has stopped working and appears to have no power going to it. I called LG and was told that since it is a microwave, I will have to drive it to one of LGs repair facilities. The closest one is 40 minutes from my home and only open M-F, which means that I will have to miss work to take it and pick it back up. I will never buy another LG product.

We had a terrible experience with LG Refrigerators. A couple of years ago, we bought an LG fridge. At the time, we liked the style. Then it went out when it was only two years old and wouldnt cool the food. The issue was the compressor, which had a 10-year warranty on it. They put a new one in, but the new one wouldnt work. It took a long time for them to get back in touch with me. They told us that they would send someone over to the property and they would try and fix the fridge, three different times. After the third time, they said they wanted the tech to try some other things and made the tech come back at least two more times. All of it was dragged out. Each time, it took a whole week before they even got over to the property.We had tenants in the property and it took LG a month and a half to finally tell us they couldnt fix it. They gave us a new fridge but by that time, the renters had moved out because they had no fridge. It was a disaster. Plus, they wouldnt give us money for the tenants food loss. They said I either get a fridge or get the loss of food. They wont do both.

The electric stove is a double oven LG. It is dangerous. When you are cooking or lean over it turns the knobs on the front way too easily. Just a little pressure and the burner is on. Our family has had this happen all the time and we always check to make sure it’s not on. We also purchased their microwave at the same time. That caught fire inside. I wouldn’t recommend their products.

I just used my A/C for a week. I heard a loud noise coming from outside and smelled electrical burning. I turned it off and tried it again - loud noise from outside the unit and burning smell. I turned the unit off. I was scared the unit was going to catch my house on fire. I called LG to have them service it. I already had the date and time and company they were sending. Then the customer service guy informed me the warranty had already expired 6 days ago. Really! This company could not honor it - after buying a refrigerator and stove from them. I am really disappointed with them. Let’s see if I buy another product from LG or even recommend them to my family are friends.

I called customer service for my LG True Balance Direct Drive Washer which I purchased in 2012, so its 5 years old. It has been going off balance and slow to fill with the dribble of water coming from the internal outlet in the washer. It would take all day to do one small load of wash because of this. The phone service is outsourced to India. When I finally got someone who could understand the problem, they said it would cost $350 for one of their service people to come out. COME ON! When I said that was ridiculous, they said they knew it was a bit pricey. REALLY?The smart diagnosis app would not download. When I went on YouTube to see if I could figure things out, I saw the little blue rinse cap emit water on the cycle, WHAT A SURPRISE, mine never did work, I didnt even know it was supposed to shoot water into the washer. I called an independent appliance repairman who came out for $49, which would go toward parts and labor if I needed it. He took one look at my 5-year-old LG WASHER and said, These are nothing but problems, I have left homes with people crying over the problems with these washers. Dump it and get a G.E.washer. LG used to be GoldStar which was the worst brand out there, they just remarketed themselves. I wanted to cry. I spent A LOT of money on this set and for a repairman to not even open the back panel- speaks volumes. He opened the lid, spun the barrel, and looked at me and said, You have more than one problem here, its going to cost at least $400 to repair, are you sure you want to do that with a machine 5 years old? I did extensive research on these products before I purchased with Consumer Guide and Reviews. I thought I did a good job with choosing wisely. Repair guy said: They all work good when they are new.

My two year and 10 month old LG French door refrigerator quit working last Saturday, Aug. 10. I called LG Monday morning, and they referred me to their repair service, a company called ANE. After I called them, they finally sent out a repairman yesterday (Thursday), and he told me I had a bad circuit board and possibly a compressor. The parts would have to be ordered, and I probably would not have the unit working for another two weeks. The bill will be about $500. When I asked him how I was supposed to live without refrigeration for that long, he replied, Go rent one. That is indescribably bad customer service. To add insult to injury, it is quite apparent neither LG nor ANE could care less. LG Customer Service is an oxymoron. Please stay away from this company and Samsung as well (they also use ANE) until they establish a better service provider.

Washer does not clean clothes..have to wash twice. Tried all cycles. Customer service reads from a script... Dont waste your money. Spin cycle is too much, afraid machine is going to cause damage. I thought I did my research before purchase, obviously not, sorry I didnt check this site. Purchased from Home Depot in July 2019. Too late at this point. Never again of LG products.

DO NOT BUY AN LG REFRIGERATOR! I bought a Kenmore 71312, French doors, bottom freezer. Delivered Dec. 2018. Stopped cooling Feb. 1, 2021. 2 years 2 mos. ANOTHER DEFECTIVE LINEAR COMPRESSOR! LG just settled a huge class action lawsuit 1.6 mllion victims. Bentley v LG Electronics, Theres a Facebook page, thousands of posts, “LG Refrigerators – Life is NOT GOOD. Read the class action lawsuit. It will tell you everything you need to know. BENTLEY v. LG ELECTRONICS U.S.A., INC. (2:19-cv-13554). **.

My refrigerator leaks and the shelve are broken, plus ice maker gets clogged!! I already paid to repair and its doing the same thing less than a year later!! This is pretty disappointing since I paid over 1500.00 for this refrigerator. Im very disappointed!!

When the load gets unbalanced during the spin cycle, the time goes back and the machine adds water to it again. This will keep going on automatically if you are not there watching the cycle. I have had 3 hour cycles and my water usage is high. As others have stated, this is the last time I buy LG. This is not a cheap washer either.

I bought my LG top loader in 2012 and was initially happy with my purchase. After about a year I noticed some rusting at the bleach dispenser but I just ignored it.Fast forward to 2017 and it has turned into a full blown big deal. It has rusted out, corroded, ready to crumble! I contacted LG and they were happy to send someone out to fix it for a flat rate of $245, to put another defective top on it that I would have to replace in a couple of years, whether I use bleach or not, because this has nothing, absolutely nothing to do with bleach! Upon doing a little online research I learned that I am not the only one having this issue, there are dozens, perhaps hundreds with the exact same problem! Yet LG swears that WE are spilling bleach and they are not liable for any repairs! But many washing machines before have had bleach spilled and did not rust like these do, so it must be a defect that LG will not fess up to. I am mad! That they are getting away with this and ripping people off!

Updated on 09/09/2019: In mid June the compressor on our until went out. Repair technicians came and replaced the compressor. That lasted 2 weeks and they had to come again and they replaced a hose they said had a pin sized leak. 2 weeks later the unit failed and a different company came to check the unit. He cleaned out some things and refilled refrigerant. Well 3 weeks after that it failed again. The technician advised he didn’t know what was wrong. He thought replacing the compressor again along with the coils might help but wasn’t sure what was wrong with it. All he did was refill refrigerant. LG promised us that the 4 call would be the one to determine if our 3.5 year old fridge was repairable. It did not cool and we have thrown out countless hundreds of dollars in food.LG is now telling us to call back tomorrow and they will send out a different technician to see what is wrong with it!! OMG!! LG, your refrigerators don’t work and you know it. Mind you it takes anywhere from 5-7 days for a technician to even come each and every time we have called. We live out of coolers and are completely frustrated with LG! I would never advise anyone to purchase an LG refrigerator.Original Review: Our few year old, expensive refrigerator/freezer stopped cooling in early June. We contacted LG and they sent out a repairman 3 days later who did not have a compressor in hand and had to order it. So over a week after we called our refrigerator was fixed, BUT, for now only 2 weeks then it died again. The repair people came out and said there was a pinhole leak in a hose and they replaced it and put in new refrigerant and so on. Well, it lasted 2 weeks again and a different repair company came and basically said he would clean out the hoses and he refilled the refrigerant. It had lasted 3 weeks this time!My fridge has been at a solid 69 degrees and the freezer at 55. It has taken over a week to get someone here. LG claims they will replace or give a refund for the fridge this time. I have thrown out several upon several hundreds of dollars of food. Lg knows they have a defect in the linear compressor and they just need to replace the refrigerators that have issues. Each time we call it has taken over a week to get it fixed and it seems like it’s only a temporary solution.

I have several LG appliances and TVs. Never a problem until my French door refrigerator stopped working. 3 certified LG repairmen came out replacing the compressor and it still does not work. Day 26, fridge held hostage. Now I’m being told I have to wait another 8 days before someone comes out again. That’s 34 days with no refrigerator. My extended warranty is 5 years, and states reimbursement after 3 failed repairs. They now want to run external lines on the back wall and drilling through the sealed wall. Totally unacceptable. Waiting 8 days between technician visits is a wait them out plan that seems to be working. Will never buy another LG! Will spread the word to everyone.

We bought our LG front loading washing machine and dryer in 2010, since then the washing machine floods all the time. At first, I thought it was me, putting too many items in or possibly using to much detergent. It is neither of these things, it is the washing machine. It is a piece of junk. The smell, I dont even want to go into that. Just read all the other reviews. I will remove these items from my home as soon as I am able to buy anything other than the LG nightmares I currently own.

I purchased an LG front load washer WM2277HS 6-8 years ago. Yes it has been a good machine, but now has to be thrown in the trash as the display assembly board which runs the product is no longer available! Part # 6871ER 2708A WHAT? I have tried everywhere to get a part or substitute part with no luck. I had a technician come from Sears who ordered the wrong part which fit the unit but the wiring jacket was different.I tried to order that part again today, (6 months later) thinking I could rewire the part myself. SHOCK! That part was no longer available as well. In fact there was a long list of Display Assembly Boards no longer available for LG products! The technician I talked to stated that LG was notorious for this problem! Sorry LG. Your customer service rely that things go wrong with electronic equipment from time to time is a lame excuse! I have no problem with it having an issue. I do have a problem with not being able to get replacement parts! Pitiful! CONSUMER BEWARE!

Clothes come out dirtier than when they go in! I have the problem that many others have: ashy-colored residue on black/dark clothing. Today, Im now getting ashy-colored stains on my white clothing. Ive not been able to figure out if this happens after washing dark clothes, white clothes, hot, cold, or ??? Ive not been able to discern out a pattern for it. So far, I cant avoid it. Ive read the reviews and LG comes back and asks for private messages instead of making solutions public. How do I contact LG so they can give me the washing experience they want me to receive?

I purchased a new LG top load washer from Home Depot 2 years ago and it has been a nightmare ever since. It cost $899 and I thought it was going to last at least 10 years, my other machine lasted 20 years. The unbalanced code happens on every wash, even with a few pieces of clothes in the machine, each load takes over 1 hour, even the quick load cycle of 35 mins, what is wrong with that picture??? LG service is of no assistance at all and does not know as much as the average consumer!!!Repairman says and I quote: give the machine to me and I can dispose of it for you, WHAT??? I promise one thing I will never, ever purchase any product from LG in my life. I now have to junk a 2 year old LG machine and get a $300 machine. So thanks to LG: add 899+300=$1199, for ONE washing machine that works! I feel so bad for all of us owning THESE PRODUCTS. Someone should be contacting us ASAP to take these LG machines back and give us a FULL REFUND to get a washing machine of our choice, THAT WORKS!

I love my LG stove! Other stoves could never compare as this stove takes the cake! Seriously, I never have such beautiful bakes. This is the stove of my dreams. LG for the win! Get your stove today!

LG front load washer (WM0642HW) - The washer vibrates horribly when in the spin cycles! Our whole house shakes! You can hear the vibration outside the home! The floor vibrates when washer is in spin cycle! We have bought several different kinds/brands of shock-absorbers and installed them under each leg of the washer. Still no help! This is obviously a manufacturing defect. We called LG and they sent a certified LG appliance repair man to our home. All he would tell us was: LG makes a great product and use less than half the recommended amount of detergent to control the ‘smell’.” This is my second contact to you. Do you have other complaints against LG for this same problem? LG should replace my unit. I am willing to trade down just to get rid of this vibration! I have matching dryer. Together, these appliances were $1900.00!

TERRIBLE COMPANY. BE AWARE! Technician that came to service my LG washer spend less than 5 minutes at my house. Did not check the washer AT ALL and told me it was the motherboard without any type of diagnostic work. 3 weeks later Im still waiting for service! You call Customer service and they keep switching you from agent to agent after requesting to speak to a manager. I was on hold for an hour! They are extremely rude & basically the worst customer service ever! I want my money back after waiting for almost a month of paying for service (July 7th) & they want to charge $100 for a service call that wasnt! I deserve a FULL REFUND. If I could give them 0 stars I would... DO NOT USE THEM!!

We have a 5 year old LG oven that began experiencing issues with the cooktop 1-2 months ago. The burners will work, but only rarely. They will turn on and heat for maybe 5 seconds and then turn off. Sometimes they will work for a few minutes, and then turn off. Never on long enough to cook a meal, or if you are in the middle of cooking it will power down to barely on and you are stuck. The front larger burners work way less than the rear burners, and the left burners are way more problematic than the right. There is a heat vent to release excess heat from the oven and glass cooktop located under the control panel on the left hand side that is frying the computer components in the control panel causing malfunction. This is a known design and engineering issue.I have tried calling LG, and they tell me there is nothing they can do. I tried communicating with them on Facebook and they tell me there is nothing they can do. There are many people documenting the same issue on places like Youtube and even here. Everyone one of them, right around the five year mark this starts happening to them. There are many replies from people saying LG did the right thing and fixed this for them. New computers. New control panels. The entire back replaced. Nothing for me. Super disappointed that our $900+ oven only lasted 5 years before its going to need a repair call and expense for me.We replaced our entire kitchen with Consumer Reports top-rated LG appliances five years ago. The dishwasher is already gone; too expensive to repair that compared to the cost of a new model. Still have microwave, and refrigerator. Oven is failing as mentioned. We also have two 65 LG TVs and an LG washer in our house. Doesnt matter how long we have been a customer, LG is making this difficult.

Bought a new LG fridge in November 2017 from Home Depot (delivered Feb 18). Fridge was finally installed by my general contractor in January 2019 after kitchen renovation. Almost immediately, the fridge started to make a loud buzzing type noise. The noise is unbearable and can be heard in the other room while watching TV (to the point of needing to raise the TV volume), as well as when we are upstairs. The noise is non-stop and continues even when the fridge door is open. I called LG and they said that the compressor was defective as they are designed to shut off when the door was open. However, they said that the warranty is only for a year after original purchase (even though its been installed less than a year), and I would need to contact a repairman to have them come fix it, and they would not cover the cost of the repairman. I am now getting quotes to fix it for a few hundred dollars, which at that point I should just get a new fridge despite my fridge being used only 6 months. I will never again buy an LG product.

I have several LG appliances, all have had numerous issues. The refrigerator - drawers crack easily, door shelves snap under basic load (the shelf for milk broke off with just milk in it). The range - front panel cracked due to heat (ON A RANGE!!!!). The Dryer - the drum cracked to the point where clothes can probably get through. I contacted support about all of these, and they simply parroted the 1 year parts & labour mantra. Save yourself some money and DO NOT BUY LG.

The LG refrigerator is the one that we had chosen, mainly because the store clerk recommended it over the other ones. Also it has not only met my expectations but it has exceeded them by far. My favorite feature is the shelving that is available. I have enough room for all of my groceries right after a big shopping trip for the week. It is very convenient. Also it is very easy to clean so it stays looking brand new at all times. But I think that the refrigerator could improve by having a bit more space between the shelves so that taller items might fit inside it a little bit better. I also think it would be nice for the freezer to be on the bottoms rather than it be side by side.

We purchased an LG fridge about a year and a half ago. When it stopped working we called the company and it took 10 days to authorize repair. Their authorized repair person came out and said it was the compressor and he came back a week later with a new compressor. After 6 hours of trying to repair he said he put in wrong compressor. At that point LG said it sucks to be you and that they were done with us and not even a sorry that you paid 2000 for their equipment that doesnt work now and its now the responsibility of the repair person to fix it. The compressor has a 10 year warranty but that is false advertisement since it really doesnt. Their customer service rep said the fridge is no longer under warranty after a year and a half. Dont buy an LG fridge. Its not worth the hassle.

LG Electric Range- LRE30453ST. After using the self-cleaning feature in the oven, I noticed the interior looked as if it had been chipped or scratched. I then found pieces of the enamel on the oven floor. I called LG to complain. They asked me to send them pictures of the oven. After emailing them the pictures, they came back, said that it was out of warranty and I did not purchase an extended warranty. Their conclusion was that the chipping was caused by owner neglect. I was fuming since I did not do anything to cause this. I only used the self-cleaner. I asked to speak to someone in a higher position and was told that they were the highest I could go. I preceded to inform them that I would not take that as an answer. I still have the pieces of enamel that came off. I told them that I would be contacting the Better Business Bureau and anyone else I knew to report this and they told me, to go ahead.Im stuck with an appliance that I wonder whether it is safe or not. I have a 10-year old stove whose oven looks 100 times better than this one. Unfortunately, I purchased a LG refrigerator and dish washer to match. I have been dissatisfied with dishwasher since day one, a hard pill to swallow.

We bought our LG washer and dryer in 2006. You can take any of the complaints/descriptions from the others and put our name under it as our problems are the same as theirs. The problem with smell and extreme mold buildup started immediately and continues to this day. We clean it weekly with washing machine cleaners, bleach and dishwasher detergent to no avail. The washer door stays open when not in use. LG customer service? It does not exist. We will never buy an LG product ever--not even an alarm clock! I would give it zero stars if I could. We have a smelly washer filled with mold and mildew. We are going to buy a new washer today. Good riddance, LG!

Purchased a complete LG kitchen on Black Friday of last year. Dishwasher has only worked 1 month out of the year, rest of time at LG warranty repair shop or waiting on repair shop. Will not give new unit or refund.

Purchased LG top loader washing machine and this machine is TERRIBLE. Takes over ninety minutes to complete cycle if at all, error code UE every time no matter how its filled. Called for service but we refuse to pay for technician. If anyone is looking to replace your washing machine DO NOT I repeat DO NOT buy one of these. You will regret it.

I requested assistance with my washing machine on the 15th of March. Nobody pitched, on Friday, I phoned again and was informed that one technician was on leave. She would send somebody on Monday. Nobody came. I phoned again on the 22nd of March. She said she will ask the technician to come on Friday. That Thursday afternoon, I received an SMS saying that they would be at my house. Unfortunately, I was in town to collect my daughter and asked them to be there 16:10. When I got home at 16:00, they left a note saying they were at my house and I was not there. The next morning, I received an email saying that they would be coming on that Friday. I requested them to please come at 13:00 when I am home from school. The lady replied that the technician will be there before 13:00. I told her again that I am teaching and Im not allowed to just leave. I will notify her if I leave earlier, which I did. Then Louis came and told me the rubber was perished, that he does not have it in stock but will order it. It should be here the next week. I kindly requested him to notify me on the day that he will be coming, in the morning, to say whether he would be coming in the morning or afternoon. He promised me that he would phone me an hour before he comes. Today, he sent me an SMS 30 minutes before he stopped at my house. I had no idea that he was planning on coming today, so I was in the gym at the point when he sent an SMS. I did not hear the SMS as there is loud music in the gym. I am totally dissatisfied that he cannot respect me as a paying customer and have the decency to ensure that I did receive the message and that he cannot respect my wish to know in advance which day he will be coming. We are on holiday and I might have been at the beach with the kids, then I would also not here an SMS. I feel it is unfair of him to expect of me to sit and wait at the house until he one day decides he is coming to fix my machine. Today is the 26th of March and my machine is still not fixed.

I dont ever review and this is very uncharacteristic of me but I feel I have to share LGs terrible customer service. We spent over $7k on a whole new set of appliances that were all LG. We cant use our cooktop or the fridge and we bought the top of their line. We are currently over 5 hours on the phone, over a month and half without the use of our appliances, one LG service tech that never showed, never called, and no explanation, and STILL waiting to get our brand new appliances fixed so we can use them. They wont replace them and say they cant find a service tech (other than the no show Froggys from Arnold Mo) in our area to fix them even though they are brand new. So, DO NOT BUY LG AND DONT USE FROGGYS FROM ARNOLD MO.

I purchased the entire suite. After 1 year all the range knobs broke and cracked. To buy new ones its over 300 dollars. Then the microwave went out so we replaced it with a good brand. The dishwasher doesnt clean the dishes and stays wet inside continuously. The refrigerator, all the bottom drawers have broken and now the rubber around the doors has cracked and broken. Once these breakdown I will replace with another brand. I have gone back to the retailer with no resolution. LG is the worst brand for appliances. They only last maybe a year and then one by one issues come up.

The knobs of this range are beyond cheap. When using the super burner (right front knob), I turned it to the OFF position. I left the house shortly after and received a call from my family that they smelled gas. Went home of find, that the right front burner in off position did not have a flame, but left the gas on, thus filling my house with gas. When I call LG, they gave me the run around then said, since I purchased it from Best Buy, I had to call them to complain about the knobs. Now for the math, 5 knobs, 3 broke. By the way, one of the knobs that did not break had a metal strip around it, to reinforce the plastic. Husband works in quality and said it would have cost them around $1.00 per knob to put that little piece of metal on each knob. LG stand behind your stuff! And build more durable knobs to start! WILL NEVER BUY LG AGAIN.

I bought my second washer in July 2014 after my 7 year old front loader quit working, I was told control board was bad and LG had quit making board. The LG rep still talked me in to giving them another chance with a new top loader telling me new design and really quiet with good reviews. Now theyve been out 5 times, replaced 3 parts and have been told by 2 repairman from 2 different companies they have no idea what is making this noise that is so loud I cant hear a TV in my great room. Still LG they need to randomly replace more parts because they havent spent enough money yet. In the mean time Im wasting 3 to 4 hours of my time every time they come out.

Having 4 compressors replaced, 3 months of no refrigerator in my home, Food being discarded due to compressor failing, rude and unhelpful customer service along with a complete runaround, NEVER AGAIN!

LG should be thoroughly ashamed that they have released this piece of junk in the public domain. The washer does not use enough water to wash properly and leaves clothes stinking and gross. The thing vibrates like crazy on spin cycles, it sounds like it is going to rip itself apart half the time. Yes, you can use less detergent and leave the door open, and clean the thing with bleach every week, but your clothes still end up stinking. As punishment, I think the designers of (and those who tested) this travesty of engineering should be forced to use it for a year so they can see what everyone is talking about. I will never buy another LG product because of this or recommend them to anyone. The company deserves to go under for such a horrible transgression.

We bought a new LG refrigerator from Lowes a little over two years ago. The freezer quit freezing. We called, paid their set fee for repairs and set the appointment, a week out. They came, diagnosed compressor issue. They had to order it. It finally came. We called again. Another couple of weeks before they came to install. They said to give it a few days to work. Its still not working and they cant come until Monday -- over two weeks after the new compressor was installed. And now the refrigerator portion is not cooling. Each time we call, they merely say Im sorry. We have been homeowners for over 25 years and have never had appliance issues. DO NOT BUY AN LG!!! I wish I had known. I wont make the mistake again. Substandard appliance and substandard service.

We purchased an LG french door bottom freezer from Home Depot July 2017 and the top refrigerator area will not maintain a safe temp. I have contacted LG customer service numerous times, it is still under manufacturer warranty however they have been unable to find a technician that will service our rural area, 4 referrals and no service. They assure me they will find someone to do repairs however it is nearing a month without proper working condition of refrigerator. Poor customer service, poor quality of product. Beautiful but non functional. Definitely do not recommend!

DO NOT PURCHASE ANY LG REFRIGERATOR!!! We bought an LG French door refrigerator less than a year ago and we no longer have a refrigerator already. A very expensive appliance that is required normally important in life has been broken for over a month now. LG sent out a subcontracted company name Tasko who set an appt initially A day or so after report of failure of the compressor. Technician showed up unable to speak English and said I think....after only a few minutes someone else would have to come back...he couldnt fix the issue. I said, why did you come if you can not fix it and when will someone be back? My refrigerator isnt working and all my food is spoiling. EXPENSIVE LOSS!!! Plus its almost THANKSGIVING! He replied, someone will call by Friday...a whole week away...NO ONE CALLED FOR 2 more weeks! I received a call out of the blue on November 5th (my birthday) stating...I am on my way! I said, no you are not...NO ONE CALLED TO SET AN APPT AND ITS MY BIRTHDAY, we are not available! I said, I will call you back to set appt. Before an appointment was made...No phone call or appt was made with me but the Technician who does NOT speak English...KNOCKS ON MY DOOR ON VETERANS DAY! I am not dressed and not prepared for this person to be in my home. My husband shockingly lets this tech in and he had me trapped in my bedroom for probably 5-6 hours in which I was having a medical emergency with my cat and I needed to get my cat to Vet. This Tech finally leaves and did not fix the refrigerator but leaves it unplugged saying do not plug in for 3 hours. My food is still spoiling and after 3 hours the refrigerator is now making a very loud noise and is not working at all to cool anywhere.I received a call from LG the next afternoon and I informed the rep of the horrendous customer service and how very unhappy and angry I was at how this man was in my home without a appt and unannounced at all. The rep said, I understand and will be calling Tasko to discuss this with the Tech and he knew that communication with that company was not easy to accomplish from prior conversations. He is very sorry for our experience. Our refrigerator does not work at all at this time. I call LG back a day or so after not hearing a word back and I AM STILL WITH A FRIDGE AND THANKSGIVING IS FAST APPROACHING!!! I called to request a new refrigerator as this is a class action suit issue across the country and My fridge is under warranty. I got the run around saying I must produce a receipt now even though they gave us all in their computer as customers of this fridge. I said I can not find my receipt and the company we purchased it at HH Gregg has closed all stores so I can not get a receipt from them because they did not upload to the warranty dept that bought their contracts. I am constantly calling for a new refrigerator STILL on Nov 21 and THANKSGIVING is tomorrow...I HAVE NO REFRIGERATOR NOW FOR OVER A MONTH and no one seems to give a flying rip and wants to send the same company back to my home that I have had such a horrific experience with for the past month. I requested to speak to the President of LG and was told they dont have that number!!! I said, Are you kidding me?!! The rep said, I will request a EXECUTIVE will call you within the next two days. Meanwhile, I AM STILL WITHOUT A REFRIGERATOR that is less than a year old and tomorrow is THANKSGIVING!!! I STILL HAVE NOT RECEIVED A CALL FROM AN EXECUTIVE and suspect I will not be, I think its time to contact one of the class action suit attys! Thoroughly disgusted, frustrated and infuriated! Do not buy any refrigerator from LG...or anything else if this is how you will be treated especially after spending nearly $4000 dollars for such an important appliance in life!

Compressor and board both went out after 20 months, has the linear compressor, looks like a beautiful fridge but what a pile of garbage spent 3000. On it, weve had the ice maker replaced 3 times, luckily I bought the extended warranty or Id be out a lot of money. I wont be buying LG in the future ever again. Oh and customer service at Lowes was a joke. Told them Id never buy anything from them in the future, took over three weeks of runaround to get fixed, didnt care we dont have a fridge. Were a family of five. I dont recommend buying anything LG.

It has met my expectations. The price was decent. I really liked the look of the fridge inside and out. The size of the refrigerator was just what I needed at the time. I like the stainless steel exterior of the unit. I like the available space inside. It is quiet when it operates. It is easy to clean an looks great in my kitchen. The only negative comment I would have is that the temperature seems to fluctuate a little bit sometimes. Sometimes the food in the freezer is rock hard and some times a little soft esp. The ice cream.

I bought a high-end LG French door refrigerator from Home Depot. Six months later, the fridge failed to keep the set temperature, becoming too warm to keep food in either the refrigerator or freezer. The LG customer service department scheduled a repairman for week later. They then called and pushed it out another week! Two weeks without a refrigerator, living out of a cooler. Ive placed numerous calls to their customer service department and they are unwilling to repair the fridge in a timely manner. Despicable, shameful, customer service! I will not be buying LG again. Beware.

LG customer service is the worst ever. Ive been dealing with them for almost a week and as of yet no one has called me back. They either have me on hold for three hours or they disconnect me. They that they understand and they or that they are sorry. I have a child with special needs and a special diet and they dont even care. My refrigerator its on its third repair. I just want a new replacement or financial reimbursement. I would never buy an LG appliance and I advise anyone who is thinking of purchasing an LG refrigerator to stay away and purchase another brand.

I bought an LG dishwasher 3 years ago. Read reviews I could find at the time. They werent the top of the line but they were reviewed better than middle of the road. I wanted it to be quiet and clean my dishes well. That lasted about 6 months, called them and they told me that all dishwashers make noise. I asked them why the dishes werent drying completely, they told me the inside of a dishwasher is always going to leave some moisture on the dishes. Really, that was their answer. Quit draining this week, well thats not true. It drained all over my kitchen floor.Finally found a repairman to work on it. Guess what, repairmen hate LG dishwashers too, if they will even work on them. Repairman told me if you can afford to buy another dishwasher to do it, they always break. Since I dont have a money tree in my backyard, I had to have it fixed, but you can bet I will never buy another LG dishwasher.

Back in about June of 2017 my husband and I purchased a new stove, dishwasher, refrigerator and microwave. As of today, August 14th, 2020, we have had to purchase a new dishwasher, which we waited about 6 months for the so-called part to come in, which ultimately did not fix the problem. By that time we were so fed up with LG, we said forget and purchased a different brand. Next is our stove, ha! The stainless steel has scratches and the black flat top is terrible looking, oh and the self cleaner is a joke! On to the refrigerator. We have had a technician out 5 times to troubleshoot the ice maker. Today, realized the compressor is now bad and are waiting for a new one to come in. Lastly, the microwave lights stopped working almost immediately. We thought at first it was some kind of energy saver since they would go off and on periodically. Unfortunately, it was yet another defect in our LG bundle of crap. We will NEVER purchase LG products again.

So disappointed in this product and customer service! My husband and I built a house in 2017. Bought all of our appliances range, microwave, dishwasher and refrigerator all in a bundle from Lowe’s in Bedford, IN. So elated about having a new house with all new appliances! My elation quickly turned in to total frustration! Only after 14 months of use the compressor went out. Let me repeat that AFTER 14 MONTHS! After several phone calls to the store, the customer info center the Lowe’s Extended Protection number. No one I spoke with could give us the same answers to any of our questions. It took weeks to get a service rep to even look at it and when he finally arrives and determined the compressor was bad he had no replacement with him. Had to be ordered which took awhile to arrive, a few more weeks before they could come back to install the new one. Only after cancelling and having to reschedule that appointment in which I had to miss work to be available to let him in to service the refrigerator. A loaner was offered at one point in time but I was told that could take a week to deliver not knowing that the replacement part would not be available on the first visit I declined. Was also told by one representative that we could just replace the refrigerator then only to be told by another that was not the case. I wrote down all the names of every one I spoke with and even had each one send me our dictated conversation in e-mail. They would not stand by their word. Never could I get a manager on the phone. Was always told that Customer Service does not have one. Most call centers operate off of a 3 tier system so I found it hard to believe that one. It took a total of 12 weeks to have the issue fixed Missed days at work, food loss, all the phone calls and time spent talking on the phone and getting no real answers.Was told at one point we could use a local repair man and the Extended Protection Plan that we purchased would cover the cost only to be told by someone else that it would NOT and if we chose that route it would void the EPP all together. Could had it fixed in 2 days as opposed to 12 weeks. The whole reason I am writing this review today is because after going through all of this our freezer isn’t defrosting correctly and therefore the ice maker isn’t working, the food in the freezer is barely frozen. The temp is set on minus 4 but the thermometer has placed on the inside barely reads 32 degrees. Here we go again!!!! So disheartening to spend so much money that you work so hard for on a product and to be so disappointed by it and the customer service that you have to deal with. LG 26.1 cu ft Side by Side Refrigerator with ice maker and Door within Door Black Stainless Steel Item # 708951 Model # LSXS 26386D.

Ive had my washer dryer for almost 2 years. In that time I have had service on the machines for various reasons and have been somewhat satisfied. During the time Ive owned them my family has noticed that all my towels smell like mildew. I have done everything from tub cleaning which there is a button for that and buying tub cleaners. I leave the door open when not in use and never leave a wash lay in there, but it still always smells. Today when I went into room the whole room smells. I immediately called LG and they will not come out for smells. I also told them I noticed under and around rim there is gunky stuff that I cannot remove and they said they will not do anything. I will NEVER buy another LG appliance again!!

LG French Door Refrigerator is 1.5 years old and cooling system is intermittent, lost entire content of unit. The ice in the ice machine melted while I was away and ruined my hardwood floor ($450 repair for floor). The local authorized service techs said they have had others LG refrigerators have the same problem. Called LG and was able to schedule a technician to come out after 4 tries. I canceled before he came out because it was working again but since it was prior to the 24hr period they would not refund me. The tech said it would be hard to figure out what is wrong if it working. He suggested that he not come out and wait until or if it has problems again. He said he thinks it is the compressor which is $250 + 125 service call to fix but no guarantee that is the problem. Thank God the parts were under warranty. For a $2000 refrigerator I would of expected it to last more than 1.5 year and have no problems. My old 25 year old GE fridge is still working and never been serviced. LG customer service center is not terribly helpful; called a number of times, each time got a different story, they were only able to follow the script and there was no way to escalate to a supervisor - very frustrating. I usually look at the reviews before I buy. Did not this time but wish I had as I am not the only one to have this type of problem. LG not only has problem with their phones catching on fire and the tops of the washing machine coming off but now it looks like their refrigerators are junk also. Bottom line, will never buy an LG kitchen appliance again.

We purchased an LG over the range microwave a few weeks ago. From the first day, it has been extremely loud when running. It has become very irritating and embarrassing when others are in the kitchen. My husband called the 800 customer service line. The rep was allowed to hear it running over the phone, and just said that was normal. Thus no solution was offered. I dread having to endure the loud sound for the entire time we will have this microwave. But based on the negative reviews Im reading, this may not be for long. I have never before been moved to submit a review on a product until now. Please beware.

I bought an LG door in a door refrigerator February 2015. Within a few months the compressor broke. I called LG and they refused to fix it. After numerous calls and getting the credit card company involved, who rescinded my payment, they replaced the compressor. One month later, the compressor broke again. Mind you this is happening in the middle of summer. First they couldnt get the part then they couldnt get a technician. After a couple of months and $500.00 worth of lost food (which was never paid for), they replaced the compressor. Now, suddenly, the ice maker is not working. They are refusing to pay for it and it will cost me $371.00 to replace. I called LG Customer Service and there were lies galore... Like, We will check on this and call you in an hour, we will call you at the end of business, we will call you in 48 hours... All not true. This refrigerator is poor quality at a high price. It should have been removed and replaced with the first compressor breakdown. Additionally, I also bought an LG Washing Machine. All worked well until the washboard bolts that hold this piece at the bottom of the machine gave way and during a very fast spin, spun out of control, hit the washer cover, which opened and out flew the piece. They did fix this after a lot of screaming and yelling. I would not trust their products. There are many others on the market that are manufactured with quality in mind.