Last Friday night at 6:00, I discovered that the food in my refrigerator was getting warm. The thermostat said 37 degrees in the refrigerator and 0 degrees in the freezer, but food was warm in the refrigerator and things in the freezer were melting. I started calling appliance repair services. Most were closed at 6 PM but the ones who did answer said, Sorry, but we cant work on LG appliances. I asked, Why not? I was told, Because LG will NOT ALLOW us to be a part of their service network and LG will NOT let us buy parts. The repair services said that they had filled out apps and had been jumping through hoops for LG for 1-2 years without success. Because of LGs policies, I lost $400-500 worth of food and am FORCED TO BUY A NEW REFRIGERATOR. Today, Monday, the other repair services that I had left messages for Friday night have been returning my calls and ALL OF THEM told me the very same thing about LG service policies. LG forces customers to call LG and LG sends a repair person (you have to wait days) who charges 2-3 times the going rate, and LG charges sky high prices for parts. The repair services said to buy a Whirlpool, Amana or Kenmore instead because parts are readily available and less expensive. Whirlpool donates to Habitat for Humanity, too. GE parts are the highest, except for LG.

LRE 3203 ST stainless steel electric range smooth top convection - This electric range is a Junk. Dont ever buy any LG appliances, same issue with the LG refrigerator and dishwasher. In 2012 just before Thanksgiving I purchased new appliances because I wanted all stainless steel thinking that these high-end all computerized LG appliances will serve me and my family at least for 5 years. Unfortunately I went with LG!! Big mistake!!!!! The worst appliances you could ever buy!!!The stove basically started having issues after 2 years. The burners stopped working, replaced the control panel, didnt work!!! We replaced the cooking element, didnt work. Called the customer service, they told me that this stove is too old and basically I have to pay for a technician to come out who is going to tell me what is wrong with the stove and pay for everything! Junk, junk, junk!!! Thank you LG, Thanksgiving is just around the corner. My 3rd cooking element stopped heating Tuesday this week. I have to buy a new stove now. LG customer service is not helpful, dont even bother to call!

My LG washing machine broke down requiring a new part. The repairman advised me the part was no longer available. I contacted LG and they informed me that manufacture of parts are discontinued after 7 to 10 years. Now I am in a situation requiring me to purchase a new washer as the basic part costing about $100 is not available. I also was informed by LG this is the case not just for washers but for LG major appliances. So if one buys a LG appliance and breakage occurs after 7 to 10 years, that appliance is not fixable and must be replaced. I find that unacceptable for a major appliance and will not be buying LG in the future.

True Balance is HORRIBLE. Just as many other reviewers said, the balancing feature on this machine is a total nightmare. Do NOT buy an LG washing machine. In fact, I am so frustrated, I will never buy LG anything. Ever.

I bought LG washer/dryer from Best Buy and had the 5-year service protection plan. I have had leaking problem and had Best Buy out two times. Two weeks ago, the washer started leaking. I found plastic pieces in cleanout. I contacted LG, who referred me to A&E Factory Service (nationwide). I called and they returned my call on a Monday. I then made appointment for Thursday. They called that day sick, so I had to make another appointment a week later (earliest and now 10 days after speaking with them). I called LG, who referred me to a local company. They came out the following Monday (now over one week). They turned the washer on and said the lifetime warranty stainless steel drum is warped. I said it is hard to bend them, so was it an original problem? They said it caused damage to seal. After paying them for diagnostic trip, he said I have to pay for all labor and any other part, except wash drum. Okay, he approved using washer if I was okay with small leaking. Appointment was set for three days later. I used the washer and it turned into a gusher. He came back that evening and said that drum ripped front gasket. He will pay for that. Meantime, I called LG. They said that drum suddenly becoming warped is not likely, but it could happen. I said it has been this way since we had it. It has always been loud and it vibrated more than our old Maytag but we had to leave it at the old house on sale of house. They said they will cover drum, but nothing else. Tech came out on Thursday (this past) and opened up washer. (Finally, he actually opened to look at all of it.) The drum was so warped that it cut open (gouged) a hole in the outer plastic drum (front section). It had a circular gouge around the almost complete perimeter. He told me that part is no longer available because washer was over 7 years old. It was made in 2005 and I bought in 2006. He told me to buy a new washer. After he left, I called LG who said that part can be bought as an aftermarket part but they do not make the original part anymore. Swell. They gave me names of two parts suppliers. Part is $100 but has to be mailed at an oversize part ($50). I called service company to tell them it is available. They called and placed an order. On Friday, next day, part still was not shipped to them. I cancelled service (now estimated to be over $400) and bought a new Whirlpool set. LG refused to take ownership of problem that was caused by a lifetime part and they admitted that it was likely like that from beginning, but would not say 100%. Theyre out. They told me I should have noticed something not right, even though I had Best Buy out two times. I called Best Buy and they told me their service is a plan not a warranty. If there was a lifetime warranty issue, they would have had LG fix it, not them. Now my problem went on for two weeks with no conclusion, other than me cancelling service and throwing that piece of junk out. The company I called recommended the Whirlpool because it is US made. They said the biggest problem with LG is that it is all Korean or Chinese made and parts are difficult to come by. No kidding. Manufacturer is only obligated for 7 years per them and LG. If you want your machine to last more than 7 years and you paid big bucks for it, look for something other than LG. They will not back up their products in any way feasible. I understand warranties but when a lifetime-warrantied product is the culprit of a major problem, dont blame the customer for not knowing it was an issue, even though a service tech they recommend doesnt catch it either.

I bought a home last year which came with the LG TruBalance top load washer. I began having issues immediately with the “UE” code. It did not matter how large or small the load was, this code would come up every time I used the machine. I was constantly having to babysit the machine, re-distributing the clothes over & over again just to finally get one load done, taking close to 2 hours sometimes longer just to do one load. A lot of times I could see dry spots on the clothing, or I could see that the clothing was not clean. I had a repairman come who told me the issue was the computer software & that it would be better for me to replace this part rather than buying a whole new machine. I purchased the part & for a month I had no issues. Then the machine began to leak water from underneath, soaking my floor & also my dryer. Also, the dreaded “UE” code made a comeback, causing the machine to continue to refill with water repeatedly, start to spin, then flash the error code. I am so fed up with this machine that I have ordered a new Whirlpool with agitator just like I used to have. This LG is by far the worst machine I have ever owned, & I will not be buying any other LG appliances in the future.

Extra cold crisper takes 15 min to get drinks cold. Everything stays fresh long. Insta view and door to door. You will be very happy with your selection of LG fridges. I would improve the fridge to a more standard size fridge for easy apartment removable, refrigerator is beautiful, elegant, and organized and you can enjoy a nice cold beer or soda after installation. It has a lot of electronic stuff on it that is very use. Refrigerator is worth the price. Its slick design and advanced features far exceeds any other product comparison. Im a LG signature customer full in keeping everything cold. Only owned an LG.

I had an awesome experience with LG customer service! My Washer WM0642HW that I bought 7 years ago started with a big noise and doesnt spin. I called to LG Cust. Serv. and then they sent a LG technician to check my washer and he found the problem. The rotor was damaged and due to the Motor was under 10 years warranty this professional guy replace the part and I dont pay nothing! The service was on time and very professional. I have a lot of LG products - VCR, DVD, TVs, washer and dryer too. Dont complains! I love LG Products.

We bought an LG refrigerator and the doors quit closing. Because we had a warranty they fixed that. Since we bought the refrigerator the ice maker will not spit out ice. We bought an OTR LG microwave which cost $650. It is not user-friendly because no matter how many times you push a button you have to push it JUST right for it to work. We bought a LG double oven. Within the warranty period the plastic glass broke on the control panel. We have been waiting for months on a new part. They finally sent the new part and it was the wrong one. I think we are done with LG products.

This is our first time purchase LG. We bought this LG washing machine from Home Depot 2 months ago. It havent worked right until now. All the machine have is hot water came out even I choose to use cool wash. I called Home Depot 4 times; they pick and transfer my call at least twice per time. They got my number and promise to solve but never call back. I keep follow up but all I got is to call LG myself. LG WARNED me they are going to charge me service fee if I didnt got their number from Home Depot. The same day, I have to go in to Home Depot store and ask for LGs number. I called LG back, the same guy picked up my phone call (same voice, same accent), he got all the information: the model type, if I still have my receipt, if I still have my warranty, and told me IT MIGHT BECAUSE THEIR INSTALLATION PERSON PLUGGED THE COLD AND HOT WATER OPPOSITE WAY AND TOLD ME TO FIX IT MYSELF! Can you all believe that? I have never done things like this. What if I break it? Will they reject to fix it for free because the machine broke by human factor? What if I changed it and its still not working right? I reject their suggest; they leave me a number and told me to contact with service MYSELF, again! When I require to speak to a manager, they refuse my request a euphemistic way which is I dont need a manager because he can help me! I really feel like neither Home Depot and LG want to help me with it at all. They push their responsibility away. If they cant push them away then they will set up a lot trouble. They just sell me their product and treat me like a nut. I have my schedule; I have my job. I had enough. I will never by their product again.

I have a 2 year old LG washer with the impeller tech, low water use, etc. I dislike it intensely. The impeller action does not move clothes sufficiently, the water levels are not sufficient to get the dirt to float out and away, and it cannot do large sheets at all. When I do sheets I have to check constantly and push them under water level, no matter what setting I use. They never completely submerge. I usually have to add additional water to hack the weight so that it adds additional, even after the extra water button is pushed. I wish I had kept my old Maytag and repaired it.

We purchased an LG super capacity refrigerator in 2017. A few months later we began having issues with the refrigerator. From making loud grinding noises to not holding its temperature. Most recently, the refrigerator stopped working altogether, spoiling all of the food we had inside. We have had technicians come out a total of 6 TIMES and we still do not have a solution! Our freezer is currently not working and the ice dispenser is leaking. We have had a non-working refrigerator for over a week. We are extremely disappointed in this product and the zero solutions LG has offered. We will never purchase another LG product and will definitely warn others not to do so.

Following some serious health issues my wife and I moved south to Florida. Based on the cost of buying new vs transporting everything we decided to purchase new. After building and closing on our brand new home on the South Florida Gulf Coast we identified the best appliance store and proceeded to purchase what we were told the best quality Washer (LG steam inverter direct drive True Balance) and the Gas Dryer (LG True Steam Sensor Dry) which were both listed by Consumer Guide as their choice/“Top Rated”? For the record we owned a matched pair of The Whirlpool Duet Washer and Gas Dryer up north prior to moving south for OVER 15 YEARS WITHOUT INCIDENT! The LG washer came with an impressive 10 year warranty and to my complete surprise the Dryer came with a ridiculous 1 year warranty! Within six months the dryer was leaking small amounts of water on the floor and the dryer was making loud grinding noises that got progressively louder as the dry cycle progressed! In addition the inside drum/tumbler finish became worn out and marred while the vent at the rear inside of the dryer literally had the finish burnt off with excessive heat presenting a serious issue! In fact some expensive Tommy Bahama shirts were ruined by this dryer!I have called the US Customer Information Center numerous times over the past two years leaving numerous messages until one day three months ago I finally had someone pick up from the Customer Information Center that was obviously overseas possibly located in India based on the gentlemen’s accent This gent proceeded to tell me that the washer was still under warranty but the dryer is only covered for one year! UNBELIEVABLE!!! He then informed me that he would have someone get back to me within the next 24 hours BUT obviously that never happened!! Based on the pricing and the alleged “Top of the line” there has got to be something that can be done? As we live in South Florida the clothing we cycle thru both machines is very light with no shoes ever touching either unit. Based on the facts I would warn you, stay away from LG Washers and Dryers!!

LG electric range oven switch stopped working after two years. I was told by LG it would cost 1000 to replace the board. I will never purchase LG products again.

About 9 months after purchase, our front load LG washer from Home Depot began to leave oil streaks on our clothing. It has ruined my curtains as well. I called the customer service number and each time, someone answered with a heavy accent. They gave me instructions on how to rid myself of the problem. Nothing worked! Finally, when I called to have someone come out, they told me I was no longer under warranty. How is it that we can spend hundreds upon hundreds of dollars on a product and the manufacturer can only stand behind it for 12 months? Am I supposed to replace my washer every 12 months? I guess so, if I purchased an LG!

Purchased LG side by side bottom freezer 24 cf refrigerator in Jan 2015, main control board went out within 3 month, fixed under warranty. Fast forward 3 years compressor went out. Had to pay labor. LG service backed up 3 weeks. Currently refrigerator compartment not cooling. Less than 48 degrees. Down since 6/21/20 had not been working right for a while. It was making drilling sound. Replaced a fan 7/1. Sound stopped. Its still not cooling. I have been waiting for more parts since tech came back out on 7:14. This was third visit. No one will talk to me at LG. This is a defective product and I have received no response from LG at all. Should not be down for 5 weeks. I have asked for their help 5 times with calls and three emails. I have had no customer support at all. I am Very frustrated and extremely disappointed in their lack of concern. They manufactured and sold a defective product and have offered no resolution or even acknowledged my complaint I have had a horrible experience to this point.

We purchased this refrigerator four years ago. The day after the warranty expired, a capacitor in the fridge burned out and melted a lot of the wiring inside. We paid to have it replaced (LG covered the part, we paid labor). Today the same capacitor burned out, this time actually exploding with enough force that the access door was bent and the unit nearly caught fire. The wiring melted again and there is a black tarry substance all through the unit and across the motherboard. I initiated a live chat session and explained the situation to the rep. I was told to call a repair center nearby and that LG wouldnt cover any portion of the cost. The rep then signed off with, Lifes good! Have a really, really happy New Year! As if adding insults to the fire risk was needed.

We purchased an LG fridge 3 years ago based on their advertising saying that their lifespan is at least 20 years, that along with their innovative features was the reason why we ended up buying it... Fast forward, right after it broke the 3-year mark it just stopped cooling so one day we woke up to a pool of water all over the kitchen and we found out that EVERYTHING on the freezer was fully thawed, and this happened just right after we went to do the groceries so the whole fridge was FULLY stocked with food... We had to throw away most of our food, hundreds of dollars wasted... And the worst just happen after this...We found out that this is a common issue with LG fridges and that their technicians are taking weeks, sometimes months to come repair your fridge, what??!! What are we supposed to do now? To wait blindly for weeks or even months for them to come repair it? To go out and eat EVERY SINGLE DAY 3 times? To spend thousands of dollars by doing that? And not to mention that we are in the middle of a Pandemic and that we have toddlers?? Not only LG products are this bad but their service towards honoring their warranty is bad as bad can be... Their customer support phone line NEVER answers your call so you are stuck in oblivion with a dead fridge and nobody to take responsibility of repairing it asap... We are adding ourselves to the class action suit against LG now...

I had purchased a LG refrigerator about 5 years ago. Needless to say, my 15 year old mini fridge is one-upping this terrible product. I have been trying to have SOMEONE repair it, however, there is no appliance store that is certified to fix it. Clearly this speaks volumes. I have had nothing but terrible service from LG, who expressed no concern for this ongoing inconvenience (understatement). I am just about at the two month mark of having a non-functional refrigerator. The fan was replaced although that still didnt fix the problem. Ill be purchasing a new one because dumping more money into this product seems counterproductive at this point. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!! (Im only 31.)

I purchased this refrigerator on Jan 25, 2016 from Home Depot. I didnt actually use it until after renovating my home so it was put in service in July 2016. In January 2017 we lost refrigeration. This was the start of what felt like never ending problems. Because the fridge was less than one year old we had to use LG, not the Home Depot extended warranty.LG responded that they would have a service person there after 4 days. In the interim, we lost all of our food and had no refrigeration. I complained about the delay and they fundamentally didnt care. The repairman came and could not repair it. He ordered parts which would take several days. I complained again to LG and said we had a lemon but they would not replace the fridge and we had no cooling. And the fact we were without the appliance did not matter to them. The parts came, they were installed and the fridge did not work.LG said they would send another repairman which again took a few days. They would not acknowledge we had a lemon and they had ZERO empathy about our situation. They did not care that our $3,000 brand new fridge did not work and we had nothing. BTW we had also purchased a new LG washer and dryer the same day as the fridge but that meant nothing to them. It was a $5,300 order. I contacted Home Depot, who were wonderful. They sent us a small fridge to use.The new repairman came. He said they need different parts. He picked them up himself the next day. He installed them and the fridge worked...for a few days. We had returned the Home Depot loaner fridge, we were assuming the problem was fixed. Then we lost cooling again! I contacted LG, they said we would get a repairman in a few days! I contacted Home Depot and they sent another loaner fridge. It took another 3 weeks and a few visits by different people before it was repaired. I put in a formal request for a replacement and LG refused it. Essentially saying that notwithstanding our problems, it was repairable and not a LEMON. Of course they knew their warranty would run out so if it was a LEMON they obviously did not care.Today is February 10, 2019. My extended warranty ran out on Jan 25th, 2019. I couldnt buy a further extension (I tried to) because the original price of the fridge was too high for an extension. That worried me given the history of problems. I was able to extend my washer and dryer and I did. Yesterday, the compressor started making a noise again. The same noise we had before the other failures. Although, the warranty expired Home Depot will service it because they have a 30 day grace period. Thank you Home Depot. You are an honorable business. LG, you are terrible. This fridge is a LEMON and should have been replaced. No-one should have this many problems and now be faced with future bills because of your companys failure to honor the quality of a product you make. LG is not an honorable manufacturer. Stay away from their products.

I had washed a load of clothes and put a mattress protector in the washer and the cycle was almost done when the washer just blew up. I have had my washer for almost a year. I liked it until this. The washer did a total 360. It blew the top totally off it. Water went everywhere and then LG couldnt get out till the next day. This could have been a bad thing if my child or I would have been walking by the washer. It was so loud when it happened. This is a major issue and I will never buy another LG product. The washer was a WT5001C.

The washer cannot clean clothes. It just does not do a good job cleaning clothes. In addition to the main priority of a washing machine not cleaning. It also takes several hours to Not clean the load. On account of 1 item to 10 items the washer will declare 10 times during that cycle that the load is UNEVEN.

Im going to make this quick and simple a easy read. I have had an amazing experience with LG televisions for years. The washing machines however are a whole different animal! My thought process was spend a good amount of cash get a good name brand, and it would last me at least 10+ years. Not the case!! We purchased our front load LG washer in 2012. It worked fine up until about 6 months ago. It would stop about 10 times through a wash cycle. It would take about 3 hours per load! Ridiculous!!! Of course we tried contacting LG to no avail! Got the run around from several scripted employees. I will never purchase a LG washer of any kind and suggest anyone else do the same!! Unless you enjoy spending your hard earned money on a worthless product that would only last 4 years if you are lucky!

I purchased a side by side Lg refrigerator in 2018 from Home Depot. I also purchased an extended warranty for this product through Home Depot. The extended warranty company is Asurion. After 2 years and 1 month my fridge died. It would not cool. This happened on a Sunday. So I called Lg that day to find out they were closed. Then called my extended warranty dept. My first called I was put on hold for 39 minutes...only to be disconnected. My second call, after another 40 minutes, I spoke to Dwayne ** who gave me a claim number and said a service person would arrive that day between 8-4. No one showed up. That night I called Asurion again. This time I spoke with Natasha, who gave me another claim number and said a serviceman would arrive on Monday. No one showed. I then called Lg directly who told me it would 5-7 days to get a service repair date.. I then lost it...They said they have no one in my area who accepts their coverage. So now Im without a fridge, lost all my food and no repair date. This is the worst company. Do not buy their products. You will be wasting your money like I did. LG representative are location in the Philippines. They could care less about you and I... the consumer. We are thoroughly disgusted with the warranty, the product and lg. Beware...lg is not US friendly. If they were I would not have to wait over a week just to get a repair person to come and look. Wonder how long it will take to repair. And they do not provide a refrigerator to use in the meantime. You are on your own. Try another company!!!!

This machine is horrible and LG is not backing the quality of their product! There was a recall on this machine and it took three visits by the repairman to finally get my machine working properly and then it was only under warranty for 90 days, which is about how long it lasted before the unbalanced load started again. LG will not fix the same problem that was never fixed properly from the beginning. I am very disappointed and after doing online research it is evident that there is a problem with the machine that LG needs to take care of.

So the LG WM0642H was a highly rated washing machine by Consumer Reports. Well after 5 years it stopped working. I dont think that a highly rated machine should die after 5 years. I am in the process of trying to get it fixed and hopefully will be able to do so. I dont plan on buying anymore LG appliances and more.

DO NOT BUY LG refrigerator. DO NOT USE A & E Factory Service. Terrible experience that is still ongoing. I have waited over a month for repair. First appointment was canceled on me. Second appointment tech was a idiot and did not fix. Third appointment was canceled on me because one of three parts didn’t not arrive. I requested a different tech but on 4th appointment he shows up at my door. And he only used 1 of the 3 parts that was ordered. I am super frustrated and the dumb tech even laugh that he could’ve fixed it the first time he came. This is 24 hrs later... the refrigerator is still not cold!!!! He didn’t even fix it. I hate LG and I hate the A & E (Sears) service. LG knows they have a issue with their compressors.

LG needs to have a class action lawsuit filed against them or we all need to file claims against them in small claims court. We have most of the same issues as everyone else: Tromm LG washer and dryer. Washer model WM2277HW and dryer model DLG5988W. The washer smells like mold and always has. Slimy, moldy gasket, towels and bathroom rugs come out smelling like a barn, especially the washcloths. Soap dispenser does not drain properly; dryer does not dry. We have had multiple service calls and nothing gets more than a temporary fix or they declare they cant find anything wrong. These units were supposed to be the best and we have been putting up with them far too long.

WT7200CW - Cold Water Valve broke, still not fixed and it has been 2-1/2 months. LG forgot to send order to Appliance Company to fix. Now, company cant get part, so we are waiting on that. We are retired and do 1 load every 8 days, and it still broke after 2 months. LG customer service very inefficient and I talked with 4 to 5 different people to try and just get the warranty to fix machine. Got 2nd date for repair and Appliance Company actually received the order from LG to fix. The clerk didnt tell repairman that it was cold water valve, so he didnt come out because have to order it. That was August 24th, and it is September 14th, still waiting on part to come in.This is 3rd LG product to purchase in 9 months, and it will be the last. Customer service didnt care at all that this broke so soon and that they didnt send the order for the first fix. Bought this machine because its supposed to not get unbalanced, because of a tube around the tub. Wrong, it still does it. Our Maytag was as good, and it was 7 years old. Stay away from LG products. They do not care how their products perform.

I can say ditto to all the other reviews! No service/repair center in Phoenix so we had to have the repair service authorized. LG said that would take 5-10 days then they authorized the wrong company even though I sent the correct info (LG admitted it was their mistake). The company had to be authorized before they could order the linear compressor. 4 weeks still waiting for the darn thing to be fixed! Never buy this POS, so much for thinking I bought the best. Sent a report to the Attorney General here, time for a class action... Im in!!! 115 degrees with no fridge!

I purchased a $1350.00 LG refrigerator. 3 years later it broke. The repairman came to fix it, told us it needed a part and he would order it for overnight shipping. Well, he lied. It has been five days now and he just told me it would be another few days before the part comes in. They blamed it on FedEx. I have lost hundreds of dollars of food, but does LG care? NO. At one point the repairman hung up on me. NEVER NEVER buy any LG product. Their service departments is rude and unreliable. Very upset and disappointed with everything about this company. You have been warned!!!

Bought a beautiful black stainless steel LG refrigerator for around $3500.00 two years ago. I researched for six months before purchasing. I wanted the best I could afford since it has a pretty important job. I have a child with severe allergies so I needed a big fridge for her special food. We finally decided to get the biggest and best on the market. I read bad reviews on Samsung and good ones on LG. Now just two years later I join the millions of other dissatisfied LG customers who had their compressor completely go out and ruin food worth hundreds. To wait for an LG repairman is going to take weeks since there is only one and he, not surprisingly, is booked with other crappily made LG products. I got a refrigerator repairman to diagnose it yesterday, which I had to pay more fifty dollars more since it was a weekend. He told me that he sees nearly new LG refrigerator compressors go out often. He said that he put in a second new compressor in one month for his customer last week and the customer got him to help him haul his 3 year old LG refrigerator to the DUMP. We all need to start a class action lawsuit against LG since they are selling shoddy products and not standing behind them.

Our 3-year old LG refrigerator stopped working overnight right before we left on a trip. Dalton **, our LG Technician, worked with us to assess the repair need, which was a compressor, and made sure that he could repair the refrigerator before he left town. He is great at what he does technically but, more than that, he is professional and gives great service. Unfortunately, we lost a great deal of food and almost lost valuable heart medication. So, we did apply for compensation for some of our food. The LG person overseeing our account was the best and kept in touch with us via telephone to ensure that we submitted the appropriate information. Overall, it was a wonderful experience. Thank you so much. Love LG!

LG High Efficiency Front load Dryer - I read through the complaints and have the same problem as many others. The only difference is my issue didnt happen right away. Ive had it a few years and recently it started making loud noises. I do OK with simple home repair so I opened the unit and found that the barrel was warped from a huge crack in the back seam that I couldnt see from the inside. Also over the agitators inside machine will start to develop a gap inside the barrel causing cloths to get stuck and twisted up ruining them. They also will trap change and other small items inside the agitators then make that noise as well. Why we cant have the old american made products again? Miss that.

LG DIRECT DRIVE 7 KG F1292QDP25 - I bought the washing machine in Dubai and shipped to India. It worked hardly 50 hrs and started malfunctioning. A service request was logged thru a Dealer in Kerala and the Mechanic attended the case promptly. He confirmed the Electronic Control Board was damaged and it was why the program were not running properly. I spoke to the local service manager and he confirmed that warranty could not be given for the machines purchased outside India. However, asked him to order the part but, he could not get “any response from LG for the last two months. As the machine stopped working I contacted the local Distributor in Dubai last week but, they also did not keep stock. For getting the Part from Korea they wanted me to pay Dh.650 which is almost half the cost of a new machine.

Freon leak and compressor failure within one year of purchase on LG refrigerator. Broken since 6/22/17. Getting fixed today 7/13/17. Had to move it out ourselves. Repair people do not move it. Imagine being w/o a new refrigerator for 3 weeks. Lets hope it can be fixed. Recommend: do not buy an LG appliance. Customer service is horrible at LG.

LG Waveforce Top Load Washer - I have not been happy with this product since day 1. After careful and close observation, I have come to the conclusion that this machine corrects for its inefficiencies by doubling and tripling some of the rinse and spin cycles, thereby making it MORE inefficient than the center-agitator style washing machine. I mean, really, it tells you a load will be 53 minutes and it ends up taking an hour and 53 minutes because of the extra cycles it runs itself thru just to balance and re-balance. When this thing dies (hurry, hurry) Im going back to the center-agitator style washer if theyre still on the market. So much for energy and water efficient washing machines. Geez, just clean my clothes without all this computer controlled inefficiency - paleeze.

ALL appliances purchased June - Aug 2020 (they arrived at different times). I INSISTED on getting LG appliances, as I had only known them to be a superior product. BOY was I shocked at the horrible product they have become. Our new appliances were purchased all at once. Our washer was defective from the first day and had to be replaced, our new fridge is making strange sounds and needs to be repaired (I suspect it is the compressor), and our dishwasher refuses to latch closed on a regular basis. The reviews I read now are horrible and it sickens me that I saved for years to buy new appliances that are in my opinion, garbage. As far as LG goes, run away as hard and as fast as you can! Ps: their customer service in regards to the repairs were very rude in spite of my being polite. One young guy actually hung up on me after I had to call three times for a response! HORRIBLE product, HORRIBLE service...

I have 4 different appliances with the LG brand. I will never buy this brand again. Three out of the four appliances had major problems within a very short period of time. My range within 3 months. They expect us to repair it ourselves. Stay away from all of their products.

Purchased a LG stove that I thought was nice. All knobs broke, company sent me others and they broke, no children playing with stove, just cheap plastic knobs, top grates a redlicious to clean and dont even come clean as also the hole top of the stove under the grates. Owned many stoves and own rental houses also and will never buy a LG product again. Customer service told me how to clean everything and it dont work. My cheap basement GE stove cleans and works much better and we use it more. Model number lrg30357st.

Purchased LG Smooth Top Model LRE30463T January 2010. Since purchase clicking sound when baking and using smooth top at same time. Had service repair done under warranty and reset oven control temp. This continued and in December the large top burner stopped completely. Contacted LG and was told it was not covered under their 5 year warranty unless it was a burned out element but even at that we were responsible for service call and labor. Contacted a service rep and was checked and told it was the main board. LG website was down so he contacted us today to inform us that total cost would be almost $500.00. We paid over $1000 for this stove in 2010. 3 years of problems and nothing we can do but junk it, buy a new stove or continue to use with 3 burners. LG is junk. Value is worthless. Never again. Will go back to Whirlpool.

It started to leak on the floor so I googled and found out the problem and fixed it. I really have no other problems with my washer. There are a lot of choices for how to wash. I like the choice of extra rinse but I wish there was an option to ONLY RINSE. Its my LG refrigerator that gave me endless problems.

I bought a LG wave force top loader 2 years ago new. It had a recall shortly after I bought it. Serviceman came twice to fix recall. Its never worked right since. He said we could only use one setting, casual. No big loads, No small loads. I couldnt believe it! It goes off balance constantly. I cant do a small load anymore?? Crazy, I want my $ back. I feel ripped off. Anyone else having problems after recall fix?UPDATED ON 01/21/2015: Bought top loader new. Had immediate recall on software. Since new software was installed, cant use any water but warm. Repair guy said dont put too much or too little in and only use one cycle. This is supposed to be an energy saving machine but I cant use cold water and cant do a small load. Machine stops and displays IE constantly. I HATE this machine! Shame on LG, they should be sued!!

I have had my LG range for a year now. The oven consistently burns food in the back while the front is not even cooked. The convection feature does not seem to work correctly and only burns food quicker. While the oven takes a long time to preheat, it will cook foods about 5 minutes faster than the recipe calls for so you have to pay attention. I thought the easy clean feature was self cleaning, it is not! My oven is stained on the bottom despite wholehearted efforts to clean multiple times. One major safety concern is that while the oven is on, the metal front of the stove becomes extremely hot and can burn you if you lean against it while cooking on the stove top and the oven is on. The stove burners all cook differently at the same temperature.The left front never brings water to a boil and it takes forever for any of the other burners to bring water to a rolling boil. The top is also difficult to clean and not like my old glass top. And lastly, and irritating quirk is that the ranges timer requires only minutes but the LG range top microwave requires minutes and seconds. I have reversed this and burnt several things. I want my old Whirlpool range back! It was consistent and it worked. I will not buy an LG stove again.

Ive read so many negative reviews about LG refrigerators not working that this seems superfluous but I need to vent. We purchased a side-by-side refrigerator/freezer 3 years ago during a kitchen remodel. It is a counter-depth with water and ice in the door. About 6 weeks ago, the refrigerator stopped cooling. We put a thermometer inside and the temperature was 57 degrees. We contacted our retailer, Abt, who immediately sent out a tech person and determined, with the assistance of LG tech, that the freezer fan wasnt working. The part was ordered, new fan installed, and the refrigerator temperature remained at 57 degrees. We called Abt again, tech came out and again, with the help of the LG tech, determined it was now the refrigerator fan. Part ordered, part replaced, temp still 57. Abt ordered a new control board, at the suggestion of LG tech, part ordered, couldnt be installed because it was the wrong part.We finally contacted LG. After long waits, requests to speak to managers, etc., we were finally referred to their Executive Services. Im guessing that this department handles difficult situations (or difficult people, although I havent been difficult until now, 7 weeks later). LG sent out their tech. Tech announced that the refrigerator was installed improperly because it fit too tightly in the cabinetry. Ok, this is a counter-depth, built-in refrigerator. Huh?So, LG Executive Services was called again. We asked for the installation manual and were directed to the online version. While the Exec. Services person (Tish) was on the phone, we read, aloud and together, the specs which stated the unit needs 1/8 on either side and minimum of 2 from the wall to the back of the refrigerator. The unit was installed properly. Tish insisted that it isnt and made me wait while she chatted with Engineering. Apparently, Engineering stated that there needed to be 1 on top for air flow. I asked Tish how I would have known that since its not published in the installation manual and I want a copy of that. 8 days have gone by and Ive not received anything. When I followed up today with Jenna, she said that, because I filed a complaint with the Better Business Bureau, the engineers will send the info to the BBB and they will respond to me. REALLY???Between the dates of April 4th and today, April 11th, Ive exchanged 12 emails with Marianne, at Executive Services, to no end. LG tech came out, again, with a 2nd tech at 7:30 PM! After much discussion, they determined it must be the control board or the sealed system. The control board was ordered and installed. Our interior refrigerator temperature is now 61 degrees from 57!! What a joke. So... today I spoke to 3 people at Executive Services: Tamica (totally useless), Willie and Jenna. Jenna seemed to at least want to do something. I shared that our daughter is getting married in 4 days, we are having a 40 person brunch on Easter Sunday, and I have no freaking refrigerator.The latest is... Jenna contacted the Tech Department and they want to put in a datalogger to clarify the issue. I asked what that meant, she didnt know. I asked how long it would be in the fridge, she didnt know. She said she sent an email to the tech engineer, tech manager, and Tech Support manager asking these questions. Do you think the problem with getting anything done has to do with too much weight at the top? Anyway, we have an appointment Thursday so the tech can put in a datalogger, whatever the hell it does.I cant even describe the frustration and anger held towards this company. I would have given them a 1 because, obviously, their products arent meant to last, but some of the folks at Executive Services and our tech have been nice and most seem to want to help. I wouldnt recommend LG products to anyone, ever, unless they want to be totally frustrated and throw money out of the window. Our previous refrigerator lasted 19 years and it was a Whirlpool... no brainer.[Updated on 04/20/2017] Felt my previous review needed updating and lowered my rating from 2* to 1. I still dont have a functioning refrigerator. Jenna, at LG, promised the datalogger, which never happened. After she contacted their tech people, they deemed my refrigerator installed improperly, again, and said sorry, we cant help you. So, after sending out their techs 4 times, replacing the motherboard, ordering the sealed unit, this is their decision? The unit is installed in accordance with the installation manual on line. Their engineers came up with different specs. Coincidentally, their cant fix it edict came on the heels of my response to their response to my complaint to the Better Business Bureau. Hmmmm... After reading the 1700+ complaints about LG products, the majority being refrigerators, Ive decided to take this further. I am contacting my local news station, newspaper and the Attorney General, if need be. PLEASE... EVERYONE WHO IS OR HAS EXPERIENCED THE LACK OF SERVICE, and refrigeration, from LG, TAKE IT TO THE NEXT LEVEL. LETS GET THIS CRAPPY COMPANY OUT OF OUR STORES.

Never buy this headache. As you will see from the previous reviews, the refrigerator stops cooling within 3 years and customer service is terrible. Its been a year, several service men come and it doesnt get fixed. Customer service is always reassuring you that they will escalate the issue but soon you are forgotten - no return call. During the winter the fridge started to do the opposite: freeze everything so we had to turn if off for periods. Now it makes a loud motor sound and, still, we have not heard back from customer service after two letters. I have been given the runaround so long that I am considering a filing a case. Dont be fooled by the concerned response this review will get, they will eventually ignore you. They deserve to be sued for their faulty product; their non-existent customer service and refusal to honor their warranties. Never, ever buy this fridge - what a lemon.

I bought a LG refrigerator. Now 5 years old. It quit working. Started by calling the 800 number for LG repair. That was on July 27th 2020. Getting a call center out of the United States. They were very nice for the most part. A little hard to understand. I started getting texts with repair service would be in touch. I would wait and not hear anything. Call again. Again promise I would hear from them. This has gone on mind you since July, 27th 2020. Not getting anything done. I paid $100 for a service call. Was told there is a leak in the Freon line and maybe a fan problem. So again I call the 800 number. Was told I would get a email to send the proof of purchase. What they know I have it. I got all the information ready. As of today Oct. 28th of Oct nothing has happened. Thank You for letting me vent.

This washer has many bad issues. I purchased it 1 year ago. Most annoying is the soap dispenser rarely works. Sometimes it doesnt dispense other times it dispenses only a little and lately only when the cycles done and I open the door it dispenses. The drying cycle never ever has dried the dishes. Water puddles on top of glassware and bowls constantly. I always have to dry the dishes. The adjustable racks are most annoying, as they dont stay where you adjust them and I spend too much time bent down adjusting them as they collapse again. The filter that you have to remove and clean all the time is a pain. This overprice dishwasher was the biggest mistake. It has turned me sour on LG appliances as I purchased a LG fridge at the same time, which is a whole other complaint. Stay away from LG!

Purchased this unit in Feb. 2011. Eight months later the ice maker quit. LG replaced it. 6 months later it failed again, this time on me. Two months later water supply to ice maker froze and pushed the water line out of the back of the unit, wet floor, ruined ceiling and wall in basement. 4 months later, water solenoid failed in the open position, filled the freezer with water, large block of ice and ruined food. Two weeks ago noticed the freezer was frosting up bad. Found that the freezer fan was not working. Ordered new motor. Upon returning from work this evening the refrigerator was 62 degrees, more ruined food. Called LG, said they had other complaints of the same. Offered to schedule a repairman for me. I think I need a Lemon Crusher.

Purchased LG dishwasher 2/20/14. Had to redo plumbing to accommodate dishwasher. Did not get it installed for a month, therefore unable to return to Home Depot when it wouldnt clean my dishes. Called LG. Was told I was using wrong detergent and needed to add a booster. That made no difference in the cleaning. After 4 service calls, replacing the sump motor and the main board, it still does not clean the dishes. LG corporate customer service says that it works and that the problem is that I have hard water (never mind that my 13-yr-old Maytag cleaned my dishes). Stated there was nothing else they could do and maybe I should consider getting a water softener. Will never buy another LG product.

I purchased a front loading LG washer dryer combo with pedestals (Model WM3670HWA) at Lowes with extended coverage in late 2016. Multiple issues. Mainly UE ERROR CODE most all the time. Its not overfilled or a small load. Continued get worse. There is NO SPIN ONLY OPTION so the washer will wash forever, hours trying to spin out. At times I will have to set it through 5 or 6 other cycles till maybe finally spin out. This is insane. Clothes seem dingy, washer dispenser not completely emptying. Some water from leak at one corner at times. You can wash one load for hours. Using water and electricity. Service coming again. Not sure if its barrings or computer board on the UE error, other issues unknown. Dont waste your money on LG. Had hard time with service. Any finding anyone knows anything.

We purchased our LG refrigerator on 09/02/10, the first call for repair was on 9/28/10. The problem was the light in the refrigerator being off. It was supposedly fixed. The next call for repair was 10/27/10 for the same problem. It was supposedly fixed again. For the record, it still goes out on occasion, we were told this is a problem with LG refrigerators. The next service call was 09/01/11. This time, the refrigerator was too warm, going up to 50 degrees. Thank God we still had our old fridge in the basement we could transfer our food to. The technician told us the cause was freezing up in the tube that transferred cold air from the freezer to the fridge. He thawed everything out, and it worked okay till recently. I called for repair again for the same problem. Thanks to our old Kenmore in the basement which kicks the LGs **. Thank heaven we purchased an extended warranty. When I called this last time, I complained to the person I was talking to, saying I think we deserve a new fridge, her reply was we can extend our warranty. Give me a break. Reading these other complaints, I dont think a new LG would solve our problems. We would just get a new set of headaches. Needless to say, I will never purchase an LG product again, and would never recommend them to anyone!

On Sat. Oct 18, 2014, my brother went into the LG fridge to get something, when he called out to get my attention. I thought it was smoke from oven. All attempt to locate fire in the oven was lean. I opened the kitchen window to air out the smoke. A few minutes later, my son goes to the same fridge in search of something and calls out with a more assured voice, dad I think the smoke is coming from the refrigerator. Upon getting back to the fridge, I opened the fridge part. It was smoke filled. The light was out. Toward the bottom of the fridge, I discovered that the egg carton on top of the cold buckets was on fire. It was still burning. The 18 count egg carton was totally top obliterated, plus a hole ate to the bottom. Bad deal.We recorded the whole experience and took a few pictures. I called LG and spoke to a rep who seemed to be empathetic. LG decided they would have a technician contact me, but non was available for the next two weeks. The rep told us that she would call me the next day after getting to work, at about 08:30, with a possible contact. She didnt. When my wife called them, she got nothing but the run around. Two days later, I spoke with a rep who was not getting to the bottom of the issue. Then I requested to talk to a manager. The manager patched the issue over to the Executive team, who made the decision after seeing the videos and pictures, that the fire was no fault of theirs. LG never sent a technician to look at my LG refrigerator. LG said people call and complain for different reasons. Thats subject to anyones interpretation. The long and short of the story is that cold refrigerators should never burn inside. It should smother out fire, not attract it.

On November of 2011 I bought a top load LG washer, model WT5001CW. It worked great until a few months ago when the bleach dispenser area has begun to rot. It is so bad that the entire area where the bleach goes has come off the hinges and is just dangling off the base. When I contacted LG, I was told that the warranty did not cover cosmetic issues. When I asked to speak with a manager and explain that this more than a cosmetic issue, this is a manufactured defect! I was told that my case would be reviewed and they would get back with as soon as they made a decision. Two months later, I am yet to hear from them. This company needs to take responsibility for the manufacturing of their products.

The microwave is really good, no complaints. It is durable, easy to clean. It heats up really fast. I Had no trouble with it. It stays in good condition for years. Thank you so so so much.

I bought one of the first LG washer/dryer that first came out - navy blue. At the very beginning I noticed some rust forming, thought it was me not drying the moisture. But now there is so much by rust by the soap tray and at the bottom where the washer and cabinet come together. Its been leaking a small leak all these years. Have pictures.

So far our LG washing machine has lasted us 11 years. The first 6 years we were washing clothes for 6 people, then for 4 people the last 5. We have only had a few issues during this time. I hope it lasts for at least 4 more years.

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

I have owned my stove for two years. Food has to be turned because it heats in the back too much. The water cleaning system is a joke. This has put me back sixty years. I am trying to clean by hand which is almost impossible because of the porcelain interior.

I am terribly disappointed with this machine. First of all my clothes are dull and whites are GRAY. I have followed both the companys recommendations and the store where I purchased the machine’s advice. And they are still dull/gray. My other problem is that I have to constantly readjust the clothes... this last load took 12 times pulling the wet clothes out and rearranging them. This washing machine wont even do a tub clean without the uneven light code coming on. I have called LG numerous times and can barely understand the person that I am speaking to. The repair person has come out twice and once replaced the whole motor, but this has not solved the uneven/balance problem. Im terribly upset with the performance of this expensive machine and I dont know what to do about it. My advice is to not even think about purchasing this LG top loading washing machine.

My LG washing machines turbo drums sensor is fixed to holding the door of the machine. Since it is in frequent use, the sensor gets damaged and rusted due to frequent water contact. In the last two years, I have changed the sensor twice. This is the biggest fault that your machine has. Because of this, we will not prefer LG machine in the future. Please change the place of fixing the sensor in LG washing machines.

LG TrueBalance top loading washer - The machine is a headache. It shakes violently, UE is a constant, the area around the bleach portal is rusted and I dont even use bleach! Like the other reviews before me, unless I am sitting by the machine, it takes 3 hours + to do one load of wash. We did call LG and they basically said, The warranty was up and you are on your own. Miserable piece of machinery... never again.

We purchased an LG bottom freezer refrigerator through Home Depot. They delivered 2 weeks ago. It immediately started with a loud clattering noise. I was on the phone holding for LG for over 1.5 hours. They finally agreed to replace the refrigerator on June 19, 2020. It is almost 6 pm on June 19th. No delivery. Now I have been on the phone for almost 2 hours, and someone from LG just picked up. He cant find my purchase order number. Wow!!!!

The refrigerator had a whole lot of space inside of it. I mean I could always fit two or three gallon milk jugs in there. It also was really quiet so you could never hear it like some of the older less efficient refrigerators out there. But to improve the refrigerator I would add water filters and a water dispenser. I would also add more freezer space because people freeze a lot of things like meats. Also, I would give it Bluetooth capability with a tv screen next to the water dispenser. Otherwise LG has indeed met my expectations. When they show off they really know how to make appliances look good. I think what they do and what they are good at is keeping things simple. Sometimes, these other brands have too much going on that it just doesnt do it for most people.

Purchased LG fridge LFC22770 in 6-2014. Two months ago food began to defrost in freezer. Called their service. The touted built-in diagnostic signal did not transmit a code. Was given phone number, after a 45 min. wait, to a TV repair business. What a joke. This morning we smelled burning electrical odor. My husband removed back cover and sparks were shooting out and wires had already melted. Imagine if we had gone to work or been on vacation?! Total hazard. Could have easily ignited cabinets next to and above unit. What if this had happened while we were asleep! The nightmare of the repair or replacement still awaits us as this is Saturday.

The LG over-the-range microwave MODEL LMV1683ST caught on fire. This appliance was manufactured in December 2014 and I purchased it at Lowes in March 2015. On July 3, 2015 the unit started sparking and smoking and then flames started shooting inside the unit. 4 months old and LG thinks it might be repairable. I dont want that unit in my house. I have spend several hours cumulatively on the phone trying to get a new unit. The unit only cost $200, yet they have sent repair people to my home. The cost of the repair time has exceeded the cost of goods and out of frustration, LG has created a consumer that will never buy another LG product. The poor Customer Service Reps must hate their job. They are not empowered to really help the consumer. It seems to me that LG has a lot to learn about customer satisfaction.

I recently purchases a Model # LSE4611ST slide in glass top range. I was very happy with it in the beginning. This past summer I was canning, the process was done, I laid a cloth on the unused side of the range and put my jars on it from the canner. I went out for 20 minutes, came in and found the front burner on and the cloth burned to the stove top. What I discovered was that when you leaned forward into the stove, the controls on the front of the stove are extremely flexible and it takes nothing at all to turn on the burner. I had a similar experience this afternoon and apparently touched a dial with my body and it turn it on while I was cleaning another section of the glass top. I almost set my hand on it and realized in time that the burner was on. I still like the range, just do NOT like that the control knobs are so easily manipulated. Thank goodness we dont have children in the house, it would be dangerous. My experience with LG has not led to a resolution. My issue that the knobs on the front of the range were very susceptible to touch and that it was easy to turn the burners on without being aware of it. I had a fire on my stove that burned thru a mat and damaged my burner. When the repairman came out he told me that was the way it was, there was no way to make the knobs more resistant to light touch. That this was the way it was. It makes bothers me that something so easy to fix to prevent accidents is deemed not viable by the company.

My LG LFX31945ST French door fridge is 4 years old. It stopped cooling 2 weeks ago. A Sears LG licensed repairman gave us an estimate of $877 to replace the evaporator & main control board & was honest enough to tell me it wasnt worth fixing because we would continue to have issues with it. Lesson learned! Never buy LG!!!

LG Washer has mold and mildew inside the washer and does not come out. The machine is defective and I would like to return it for a full refund. The store should return it to the manufacturer. We all know the results of mold and mildew. Its permanently in our clothing and it has caused allergies.

Our $3,500+ super capacity LG refrigerator stopped cooling at the 6 year mark. Several repair attempts have been made in the past month under warranty and at least $2100 in food has spoiled. Weve also spent $370 on floor repairs from water damage leaking from the fridge after the second repair attempt. My fiance and I have been tirelessly working the frontlines 6-7 days a week taking direct care of critically ill COVID patients at hospitals with little time to grocery shop (or sleep) since this pandemic started.For a month now, my family has been eating from our hospitals vending machines or relying on fast food delivery service which has drained our accounts. LGs policy states a maximum of $300 food reimbursement and if our unit is deemed unrepairable even under warranty, we have no option but to pay for junk hauling. After purchasing several high end appliances from LG, this is a huge slap in our faces.

Bought a new floor model LG refrigerator from a local big box store. Got it home. Wouldnt cool. Called LG and after 3 different companies, being stood up by LG factory tech 3 times and 5 actual service calls to the house and 2 1/2 months later still have a nice looking not cooling refrigerator. Waiting on parts to be changed out for the 2nd time. Refuse to replace.

I have had the LG WT4870CT top load washer that I purchased exactly two years ago. I noticed rust around the bleach dispenser so I notified LG and let them know about the problem. When I finally got the proof of purchase to them they told me that I did not wipe the area properly. The rust is coming from under the bleach dispenser, leaking through to the top. I will need to hire someone to get to the area under the dispenser so I can take a picture of the problem. If I do it myself they might say they will not guarantee something that was not professionally repaired. It is very frustrating.

Purchased my LG gas range in April 2014, six months later I noticed the knobs were melting. I called LG, they offered knob replacement. I wanted to know why this was happening, then they said they would replace the gasket. The technician came out and did replace the knobs and gasket. At the time I asked what happens if this happens again? Sure enough, six months later, melting knobs, LG offered the same solution. I argued this should not be happening, concerned heat was escaping, did not want the same repair. The second technician agreed I needed a new oven and called LG while he was here. They refused to give him a return authorization number. The technician said there was a recall and I should be persistent. Well after 4 calls to LG, they have refused my claim, was very rude and dismissive... This company needs to be taught how to treat people... We need a class action lawsuit!

This is the worst company and worst products I have ever seen! My new LG dishwasher that was bought in 2013 died in 2015 and needed to be completely replaced! The refrigerator that I bought in 2013 died at the end of 2016 and has not been able to be repaired and LG wants to charge tons of money to replace the compressor which is what failed after 6 weeks and 4 visits by repair companies came to try and fix it! It has a 10 year warranty but when I called its on parts only! They want to charge for parts even though they say its covered! Dont buy LG!! They have the worst products and service I have ever seen!

We bought a LG dishwasher 4 months ago. After 3 months we started having problems. In the last month is more the time we were unable to use it than the time it actually worked. I called LG 4 times so far, its quite obvious they cannot fix it but they refuse to exchange it. Im at the point I just dont want it anymore, I just want my money back. What a waste of money. They gave you the chance to put a review on their website, but guess what.. my review never got published.

Bought the microwave from Walmart in 2019, used it without issue for about a year. Last night, I put something in to warm for 1 minute. (No metals etc of course.) And no sooner had the minute started I turned away, heard a huge grinding whoosh noise, turned back to see fire coming from the right side panel. It made the sound again, another burst of flame and I shut it off. I had the unit unplugged and set outside. I contacted LG with a pic of a clear burn mark on the right panel, explained what happened and they told me too bad, nothing they can do, try returning it to store. ALSO, they further accused me of exploding something in the microwave itself. This was the suggestion of a supervisor. I am appalled and surprised at how they handle this situation. I would seriously reconsider buying anything from them. This could have ended up so much worse than $150 down the drain.

LG bottom freezer, freezer stop cooling. LG sent LG service man, needed new compressor. Worked for 2 months. Came out again July, same thing compressor. Repairman has to order another compressor, parts under warranty 90 days. Here it is October 31. Guess what? No parts yet. Maybe December. Coming from South Korea, repairman says probably not! LG almost says go ** yourself!

Put clothes in to dry. The light inside of the drum lights up but the control doesnt work. All knobs to push and pull. But nothing works. Ive the electrical.

I bought this very expensive refrigerator 3 years and have had nothing but problems. The first issues was the water line for the icemaker was leaking into the door, the entire icemaker and door needed to be replaced. (tons of black mold on the door that was removed). Then last year the compressor broke and needed to be replaced. Now the compressor is broken again and needs to be replaced. The repair guys from LG were here today, but they dont have any parts so I have to wait another week before they will put the part in. I have 80 people coming to my house for a party this weekend and no refrigerator!!!

I bought an LG dryer two years ago. Model DLEX3570W. I have no problems with the dryer doing what its supposed to do -- dry my damn clothes. It does that job just fine. But after every load, I have to use a wet paper towel to wipe off the rubber gasket on the door because lint collects on it. This is a total pain in the butt and it isnt normal dryer behavior. So today I called the customer service number and spoke with a gentleman (very difficult to understand) who told me that this is normal and there is nothing I can do about it. Huh? Really? Dont buy this product.

I do not normally write bad reviews, however; with the amount of money I spent on my LG Probake series range/oven, I am very disappointed. Model # LRE4213ST. As others have written, you barely bump or lean up against the knobs on the front and they turn on. Even the dog can turn them on. We have truly returned home to find the burner red hot, luckily, we keep it cleared off, but we just bought a home and remodeled and I really don’t want the house to burn down. I have had to go through 2 sets of childproof knob protectors to help prevent this.

My refrigerator stopped cooling after only 3 years. It is under warranty and the manual says that service is 365 days per year and 24 hours per day. It is a lie. After 11 days it has not been fixed and we have had no help. We have a household of 6 with 2 seniors, 1 essential worker and 3 young children. This has been a hardship and we let the company know this. We have spent many hours calling, texting and emailing without any end in sight.

Our refrigerator’s compressor stopped working a little over 3 weeks ago. I have called LG numerous times to try and get an answer to see if they’ll fix. It’s still under warranty. Because of Covid-19, they can’t find any service person in my area. The last person I talked to on the phone told me that because I don’t have my sales receipt that there’s not they can do for me. This fridge was purchased over 9 years ago. And he said “well whatever“ as if he didn’t care to hear my side. Kept talking over me and also my wife who was trying to explain herself. What truly upset us both was the lack of professionalism and the fact that I’ve had to contact lg every time to get an answer. An email was promised last week and. Not until today Monday May 11, 2020 was the email sent after the person I spoke with told me that they would be sending it!!!! Basically I don’t recommend any lg products to anyone. Customer service is located in the Philippines, nothing wrong with that but it’s like they don’t care because they’re not here dealing with our problems. Very disappointing experience for us.

I have the LG model WM2140CW washer and dryer for about 2 years. I have cleaned the gasket, inside of the tub, and door on the washing machine as directed by the manufacturer and run bleach through the tub clean cycle and still cannot get rid of the moldy smell. When cleaning the gasket, I noticed mold and mildew on the gasket and have cleaned them with modified bleach and even used Q-tips to remove the mold, it just comes back. Even after you wipe the gaskets off after each wash, you cannot get all of the mold out of the gaskets and this transfers to your clothes, sometimes needing to be rewashed 2 or 3 times. I keep the door open for ventilation but there is no way for the gasket area to stay completely dry. The smell is so bad at times you have to close the laundry room door to keep it from reeking into the rest of the house. I am calling for service this week but I know what they are going to tell me which is exactly what I have been doing. I would not recommend this LG set to anyone. I plan on going back to a top loading washer just to get the smell out of my house and clothes. As far as the dryer, I have to run it 2 to 3 times just to get clothes dry. Avoid LG at all costs.

The LG refrigerator was energy efficient, stainless steel with side by side doors. I liked the refrigerator size. The ice maker features were nice. But the pullout freezer would get full fast. The filter needed to be changed too often. I wish the freezer was bigger. I had to buy another freezer because the freezer was so small. Not enough space. Sometimes the food in the freezer would defrost. And the freezer on the bottom wasnt very big and would filled too full. But I really just liked the way the refrigerator looks. It is a sleek looking piece of equipment. I did wish it had a few more luxury features. But, overall, it was the best bang for the buck. It had good reviews, had a good price and it was attractive. Id buy the refrigerator again.

LG washers have been been able to wash almost all your laundry day after day for many years without any problems. Just load and go. I am in my 70s and only on my 2nd LG washer after 23 years of continued use.

Bought my refrigerator model LFX33975ST in 2013. Had high hopes I wouldnt have to purchase another unit for a long time but to my surprise two years later, Im looking at doing just that! My husband and I usually research products pretty good before purchasing them so we thought LG was a good choice -- WRONG. After two years, my refrigerator has stopped cooling. LGs Customer Service told me to contact a repairman to confirm the problem was the compressor and if so, they would mail a new part to me. The problem was the compressor, but the repairman told me they would not repair the refrigerator even if LG provided the part. I called another repairman but they refused to even to come out to look at it once I told him it was a LG refrigerator. I called LG back (after five days had passed) to check the status of my repair request and after being put on hold for 15-20 minutes, the person told me he was unable to get a hold of anyone and gave me three numbers I could call for service. The person at the last number I called was very helpful and honest. She told me she could schedule someone to come out to look at the unit but I would have to provide proof of purchase before they could do anything per LGs company policy. I was never told that by LGs Customer Service and at that point, it became very obvious to me I may not ever get my refrigerator fixed. Thumbs down LG - I will never buy one of your products again; oh no, too late -- earlier this year we purchased a new LG dishwasher and washer/dryer... yeps!!!

I think the refrigerator is good. There were some awesome features like smart touch that allowed me to do anything with it and voice control that allowed me to open a close door without touching it. I would buy a new fridge from LG. They are the brand I want and the brand most trusted. They exceeded all my needs.

Purchased this LG Refrigerator Model LFX25974 on July 3, 2013 from Home Depot and was delivered on July 16. 7 weeks later, the freezer and refrigerator stopped cooling. I contacted LG and after 2 customer service reps, they had me run the self diagnostics on it... which showed I depleted my ice too quickly.... Seriously? The ice was water! LG arranged to have an authorized repairman to come out. The appointment was confirmed with the ApplianceMan in Westerville, Ohio for Thursday, August 29th between 1-5p. NEVER SHOWED!!!! When I contacted them Fri. am, was told they lost my appt. After they arrived Friday afternoon, was told I needed new compressor and evaporator and parts ordered. 1-2 weeks before they come in and then need to schedule another appt to fix.... According to the other reviews, this seems to be the trend with LG. I will never purchase another LG appliance

I’m writing about my disgusting experience with LG in regards to my washer WM4370HKA. I’ve had issues that started only within months of the purchase of this brand new washer. And the first technician that showed up was in DEC of last year, replaced parts and several weeks later the issue occurred once again. Repeatedly my washer doesn’t complete cycles and gets stuck with soaked laundry. It doesn’t clean properly and the clothes never come out smelling fresh. December, January, February, March, April, May, June, July, August, I’ve had more than 3 technicians come to diagnose and attempts to fix the issue. They say they will be calling me back to replace parts but no one does. The issue is still ongoing and LG is denying me any service and has not agreed to my request for a replacement. I’m now ashamed to say that almost all my home appliances are LG because this type of service or lack of, shouldn’t happen. They don’t make you feel like a person, and they will do anything to deny you service. They don’t want to acknowledge that the machine is faulty. 1500 dollars and not even 6 months and it’s giving me hell.

Horrible experience! Bought Range less than eight months ago. The oven stopped working after three months of having the Electric Range. The tech was very professional, but he had to come three more times and change the motherboard. I was finally done with this range since the oven stopped working every three months. After the third visit, I requested a refund, and the company wanted an original receipt and was just horrible customer service, and I was told that process could take 14 days. I was told without a receipt I wouldnt get a refund for their defective item. I am glad I had a receipt, but the customer service was so horrible went it came down to the refund process. Never will I buy another item from LG, considering how unreasonable they are with the whole process. Also, I have never purchased a range that needed repairs 3 times in the first eight months of purchased. NOT IMPRESSED....

We bought our LG Smart Inverter fridge last year. When we were shopping, we were looking for a spacious freezer and of all fridge weve seen, its layout stood out. The height and the depth (the z-axis) is greater than others. We could stuff a lot of meat, ice cream, ice inside and since last year, we have never filled it up to its full capacity even though weve hosted large parties in our house. It also have compartments inside that are intuitively placed, not just placed there for the heck of it. My favorite is the chiller, its spacious and it can semi-freeze meat, hotdogs, chorizo, making it still fresh.We have not had any problems with the fridge. Hope we dont have to use its 10-year warranty. The only downsides with the fridge is that the egg tray can only accommodate 8 eggs and even though the doors are closed, somehow, insects are able to creep inside. I dont know how they can get inside to both the freezer and the lower compartment. I constantly remove dead insects inside. So far, fridge is performing as expected.

For the second time in 6 months, a drawstring from two different pairs of shorts was trapped in the door hinge while the dryer was running causing several pieces of clothing to get caught on the string and twist into a tight knot. Both times I found the dryer stopped and the door open. OK. But try to get the drawstring out of the hinge! I worked for 15 minutes both times. LG NEEDS TO ADDRESS THIS ISSUE. There is nothing in their literature that says you may not put items with drawstrings in the dryer. I had a beautiful 1993 Maytag for 27 years and this NEVER happened.

The refrigerator is great, the ice maker on door to give more space. The temperature is consistent. The 2 bottom freezer makes it easier to open. The sale price is good for the money. Top shelf slides back to open to fit a gallon jug.

I purchased this fridge 2 years ago; it had good reviews and I was assured by the 10 yr compressor warranty. Turns out that you are just buying an ongoing problem! How can LG sell a known defective product? The refrigerator we replaced worked well for 27 years. Our warranty was voided because we tried to have it fixed first by a non-accredited LG tech, but it is the compressor that went out and LG has abandoned us in a technicality. And if we had it repaired, in all likelihood it would go out again in 2 years. I love the design and look, but not worth the $3k problem. After reading multiple reviews, seems that LG knowingly continues to put out a defective product. Shame on you LG!

Its quiet and energy efficient with lots of room that is very visible with clear Glass shelves. I love the stainless steel. Doors open very wide Side by side freezer/refrigerator. LG has been a very dependable product in my home.

I will never again buy LG products! They are horrible to deal with. I was on the phone with them for three days. I was told three different stories by three different people. We bought a refrigerator three years ago. Just now, the compressor went out so I called the company and they told me that it was covered under the warranty. However, they did not tell me that I had to pay for all the other parts, such as freon, etc., to get it running again. As a result, I have to pay over $400 out of pocket to fix this side by side stainless steal fridge, along with the $100 worth of food that I had to throw away! I expect much better service when I paid that much money for a product! I will never buy LG products again!

I also had a front load LG dryer which stopped drying the clothes. I had a tech come out only at 5pm on a Friday to tell me my dryer vent needs cleaning! The dryer vent did not need cleaning... the tech just wanted to go home. The dryer actually went on fire and is now out at the curb where all LG appliances should be. I also had an LG French door fridge... that was also another POC that broke and went to the curb. I do NOT recommend LG products.

Ill just make it simple. I bought a $3000 LG LMX3195ST refrigerator on 07/30/2011. It has been broken from day 1. I have fifteen complaints filed and documented with LG. They have replaced warped door seals. They have unthawed it twice. They have been out to disassemble/reassemble it from where MEI repaired it incorrectly and they replaced the motherboard. The unit still has error codes and the ice maker gets stuck in the on position. The first repair company, MEI, was horrible. The company had no diagnostic tools and where a no show, no call. The second company, A&E, I thought was pretty good and well equipped, but now stated by LG will not return their calls. After listening to the guy from MEI complain the whole time he was here about how LG was underpaying him, I would be willing to bet that there might be some kind of issues in this area. LG has not been able to call me and notify me of the trouble finding a repair center; instead I have waited as long as 13 days before I finally call them and just repeat the cycle. I refuse to give up and I will fight LG to the end!

5 years ago I bought a LG stove. Every year since I have to replace the handles. They melt and crack and I find it unreal that any stove would have melting handles as I explained to the service rep. She told me that being it is the 4th time I need to replace them she would try to get them for me at no charge and she would call me back in 2 days with a answer. That was a week ago and I never heard a word. Today I call to find out again I have to purchase them... another 100 bucks. Dont buy from them. They are ripping off customers.