I bought a (3 french door) refrig 4 yrs ago...and absolutely loved it. Bought another one (4 door) in July. One top door shuts & shakes the whole refrig. Delivery people said they cant level it (in my new house). They brought out another one...same thing. Other top door wont shut without physically making it happen...a push just doesnt work & door stays open. He said there is a break on the door that keeps it from shutting automatically. Not at all happy as my insulin got too warm & then it is no good after 28 days. At $500+ a vial...I hate this frig!!! Also bought an LG washer & dryer I loved years ago. This dryer - even with steam & wrinkle cycle leaves all my clothes a wrinkled mess. Have to either line dry or iron things I never had to before. Loved my old LG...HATE this one. Quality has definitely gone to the dogs at LG!

I suddenly had an issue with my top loaded LG washer. It turned out that there was a recall on my model and LG sent a technician. Not sure what he did but when he left the washer was working but the electrical distribution was not so he simply connected the machine to an extension cord and left! When I called LG back to get retribution they asked me to contact their supplier to make a claim with them.

Less than 4 year old refrigerator died on 5/24. Took FOREVER to get techs to take the situation seriously and get repair tech scheduled. After 2 failed attempts, an independent non-LG tech finally diagnosed compressor failure. LG phone techs may be trained to downplay the situation, because the repair tech said he diagnoses 5 and replaces at least 3 of these a day. They cannot keep up with the work and LG wont hire more repairmen. Took another 5 days for parts to arrive and then schedule a repair day. Meanwhile I am living with NO FRIDGE and now LG says they will NOT reimburse me for the mini fridge we had to buy (not to mention all the bagged ice Ive had to purchase too!) The best we can do is send you a check for $100 for food reimbursement. I spent $1500 on a refrigerator from you and thats the best you can do???Compressor was finally replaced today and repairman said, I dont trust the new compressor either, so dont put any food in it for at least 48 hours till youre sure its operating correctly. Yikes. This has been such a disillusioning experience, I have praised LG products to anyone asking for recommendations, but I will not anymore due to the TERRIBLE customer service I received!! Refrigerators, and appliances in general, are designed these days to break and NOT be repaired. If thats the case, then the price should reflect a disposable product, not the thousands they do cost. LG is not standing behind their product, but rather hiding behind untrained techs who speak so politely, yet do not disseminate truthful information to frustrated customers looking for help from the company they trusted with their hard-earned money. You have lost a long-time loyal customer with many LG products in our home, shame on you...

Im on Day 5 without a refrigerator. It started with one of the two ice makers quitting. Service Call to LG difficult to understand, but we shook the freezer and would wait 24 hours to see if that worked. Threw out a lot of food. I requested a service call but was denied. After 24 hours, the entire refrigerator stopped working. Call #2, and throw out the rest of the food. We were told to pull the refrigerator from the wall and unplug it, and run a phone check through their system. Advised to wait 24 hours because it seemed to the operator that it was fixed. Woke up to water all over the floor. The machine is humming but its not cooling. 75 degrees on interior thermometer. This was the third call and a service call was placed on our behalf. Finally, request for service call was authorized. Wait wait wait. Holiday week-end. Service called Tuesday and appeared Tues. Reported the compressor and panel needed to be replaced. Wait for two more days while the parts are obtained. THIS IS A NIGHTMARE! Why did I think LG was the best there was? I will get this repaired and forget about buying the other kitchen appliances to match it. Good point $300 food reimbursement will be provided because I have a service plan. A drop in the bucket and 7 days to resolve a refrigerator issue is crazy. My dad had heart bypass and was working fine within 5 days... If I owned LG, I would have brought me a new refrigerator the first day I called.

I am not a wealthy woman so when I bought the LG fridge I thought it would last a long time (Only replaced because my 14 yr. old fridge died). It is 2.5 years old and it quit on December 24, 2017 (our Christmas dinner sitting in that fridge was ruined). I called their customer service dept., was hung up on the first call; the girl I spoke with last did the smartphone diagnosis which truly is a joke. Said freezer door was open. It wasnt and hadnt been. All the food inside was lost, so we are now trying to make do with a small cooler to keep a few things. Dont know when or if it will be fixed. Bought at Home Depot and Ill tell you neither LG nor Home Depot is going to do anything. I dont know what Im going to do. I dont have the money to replace all the food lost. Its so very frustrating. Ive heard so many complaints since this happened. Wish there was a group lawsuit; Id join in. If you go on Home Depot site, the new customers just love them. Hope they wont have this happen but Im sure now that most will. Wish I could warn anyone whos going to buy one and I hope this helps.

You know I expected that LG would be a good company and that if should something happen to my recently purchased LG fridge, that they would provide good service to me. How wrong I was. LG really let me down with not just their product - this new expensive fridge that broke that just after 1 year, but especially with their service. I asked if they could provide a service technician and the only one in my area wont repair the coolant system. So they purposely have the only technician in the Greater Vancouver area not do coolant systems. This seems designed to frustrate customers. They then said they could get another technician a week later who would cost $500 for labor (5 times the other service rate). In the end, I decided to scrap my fairly new fridge and get a KitchenAid fridge because its a better quality product and KitchenAid does right by its customers. LG is a really terrible company and I would recommend staying away from their products if you dont want to go through service hell.

After reading all these reviews, and after my own experience, I am very surprised, that this company is still on market. I bought my french door refrigerator LFX31945ST on July 2014 from Home Depot. On October 2014 it stopped working for a first time. Er rF code appeared. Called LG, they sent a technician. He showed me that ice build up behind the rear panel and blocked fan. He blamed us (or whoever installed the fridge) for not removing the plastic foil from the rear, which could cause this problem. Exactly after one year in October 2015 the same problem - first fan started making noise, and after two days eR rF code. Called LG (thanks God, I bought extended warranty), technician came, replaced few parts, said everything should be OK. Since then, literally every month we had this pattern - fan noisy - eR rf code, technician replaced some parts (I get lost what he replaced), said everything now should be fine, next month fan noisy....etc, etc. Finally, when I started demanding money back and mentioned that next time my lawyer will talk with you, they sent a third company, who following instruction on the phone from, I guess, LG, altered some settings, and in November 2016 they fixed it. Refrigerator worked over the year without any problems. We hoped our problems are over. Not so fast! In July 2018 refrigerator stopped cooling, no error code appeared, just we see the water one morning and thawed food. Called HOME Depot, they sent LG technician, who said that everything with the refrigerator is OK, and it got defrost because we did not close the door properly (!). OK, we believed in that, especially since this one morning refrigerator seemed to work OK. Not so long, after ~ four weeks again the same. Again, LG technician said we did not close the door properly, and we put too much food (!!). Home Depot protection plan refused to cover spoiled food, because technician did not find any failure. OK, that was enough, I started very closely monitoring temperature inside, and noticed that it is consistently higher than it should be (nearly room temperature in refrigerator compartment, and around 34F in the fridge. OK, called Home Depot third time. They sent a third company. After two weeks or so, several cancelled appointments, etc technician showed up and after 15 seconds staring at the refrigerator said that drainage (or something like this) needs to be replaced (very peculiar way of diagnosing). It took another month to order a part, schedule an appointment, etc, and when finally he appeared with part, he said that refrigerator is not fixable. The same day I got the phone call from Home Depot that they will send LG technician to confirm this diagnosis. The same LG technician appeared and said that compressor needs to be replaced. Again, waiting two weeks (only two weeks) for part, and refrigerator was fixed in October 2018. Two weeks ago fan started making noise, and today morning eR rF code appeared. Called Home Depot this morning...To sum up: when Home Depot protection plan expires I will throw away this piece of junk and buy new one, from different manufacturer. I will do may best to get my money back from LG or Home Depot, because in my opinion this fridge was inherently broken from the beginning. I will closely watch what is going on with that class action. STAY AWAY FROM LG REFRIGERATOR, otherwise you will soon write review similar to mine and hundreds of others on this webpage.

I bought this French door refrigerator in 9/2008 from Sears. I thought I was buying a Kenmore. It was sold to me as a Kenmore. Shortly after getting it, I received a letter stating that the energy efficiency was not as claimed. They sent someone out to make it more efficient. When the refrigerator was a little over the year warranty, the rubber gasket broke between the French doors. Sears sent out a repairman and for $300, it was repaired. The repairman told me it happens all the time and most people just use duct tape to hold it together! I was also informed when I made that phone call, that in reality I had an LG refrigerator. Last summer, the ice maker broke. We chose not to spend the $400-plus to repair it. Now, under the freezer drawers, we have 1/2 inch sheet of ice! We cleaned it all out and one day later, have another sheet of ice! To sum it up: rubber gaskets keep ripping, ice maker doesnt work and ice sheets in the bottom! Thats all in 3 1/2 years! I would not have bought this refrigerator if I had known it was an LG as I had read the bad reviews. They lied about the energy efficiency to sell their product and deceive the consumer by not informing them of who actually makes the appliance! And neither Sears nor LG will assume any responsibility!

My LG refrigerator was purchased in May 2009 and I had about 10 service calls. First, it wasnt cold enough to produce ice. Then it gets too cold now and my food turns frozen. Its out of warranty with LG, but still has extended warranty with Best Buy.Best Buy has been here already 4 times and put 2 parts in. Now theyre playing with the refrigerator temp on the door, trying to adjust the temperature and testing my milk with this temp gauge. Since they lower the temperature, my ice maker is not working right. I had enough with this refrigerator, and I wasnt even supposed to get an LG. I picked out a Maytag and Best Buy was unable to give me that, and after waiting a month they offered the LG instead.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

LXF28968ST - My fridge stop working after 9 months. LG sent factory trained Tech. First he objected that why I am using degree C instead of degree F, then he advised me that my freezer temp should be -18 C instead of -17 C. He did not check inside fridge temp with any thermometer. When I told LG, they said he has experience. Shame on LG customer service. How much doctor has experience, but still they check every patients temp with thermometer.

Front loading machine - VERY perfect design. Drain pump died in a year and one day! Bingo! Never had that kind of bad experience ever in my life. This set is # 5 in my life in US. Kenmore, No name (GE?) from Sams club, Maytag, Cabrio lasted longest. That 10 years warranty big sticker on LG - like a bad joke. And what is that pile of sticky smelly stuff under machine? Customers service? Nice Indian guy... Trained perfectly to reject any attempt to get parts without paying to their authorized repairman. Chinese parts assembled in Vietnam... This is only left to buy for hard earned American dollars... Sad.

Our white and light colored clothes started looking dingy. It was a result of the washing detergent not being adequately rinsed out of the clothes. The certified LG repairmen came several times; however, no solution was found. After much going back and forth, I got tired and purchased a different washer. Now, Im stuck with a $2,000+ LG washing machine that is in my way. I feel as though LG has not upheld their product.

The tubes in the back for the water and ice maker have sprung leaks 4 times in 8 years. The repairman says that the tubes are too small in diameter. Other makes make them larger. But it has cost me $75 to $100 every time I have to have them repaired. I would not ever buy another LG refrigerator.

We purchased an electric range, model LRE3012ST, on October 27, 2012, a top of the line model electric range. On the second day, we noticed that one burner when turned off did not show the HS indicating the surface was still hot. This is a safety feature to tell the consumer not to go near the burner since its still dangerously hot. We had two service calls over the next four weeks, and the technician would replace circuit boards. In both repairs the problem became worse, meaning other problems occurred besides still having the original issue.After the technician left the second time telling us he would call back when he had new parts, I decided to call Home Depot; and to make a long story short, LG called two days later and said they would deliver a new range. We received the new range on Dec. 22, 2012. And today, January 8, 2013, after having used the oven, we are unable to turn the oven off. The only way to turn it off is to pull the range from the wall and unplug it. My next call very shortly will be to Home Depot and demand they take this range; and I want it replaced with another range, but not an LG. I dont know where this range is made, but I will guess its China or the parts are made in China. And once again, China screws the American consumer.

I purchased washer and dryer (LG waveforce topload) from Home Depot last year and making such a big purchase was quite scary. I could not more disappointed!! As I write I am going into 3 hours on 1 load of towels and a few baby items! Seems like every other load will constantly give me the UE code during spinning, doesnt matter how many times you adjust your clothes. I mean who really has time to stand there for over 3 hours adjusting clothes! This is insane! I have had servicemen from Home Depot come out 3 times over the last year and NOTHING has changed. By reading the other reviews I see I am not the only one, which brings little comfort as I pull my hair out and pack my other bedding to go to Laundromat so I can go on with my day. Shame on you LG for deceiving us public in not only thinking we were getting a good product but also saying its energy efficient and for wasting my money and another day off!!!!

I had this washer for about a year and half when it completely started rusting out. After 4 years it looked horrible and leaked at best. Dryer was fine and washer motor ok. When I contacted the company to at least get a new top they just blamed me. Apparently they have no idea how I take of things and my dryer is in immaculate condition. I have a new Maytag. Just saying.

We bought a LG washer in 2009 and thank goodness we purchased the extended warranty. We have had so many problems and it has required numerous expensive repairs. In the first year under LGs warranty we knew it was a lemon. After four years of replacing numerous parts it is deemed irreparable. Our service person from the warranty company called LG and gave us a number to hopefully replace it. After six weeks of working with them we were given two reference numbers and felt confident that the problem was being solved and they had our initial sales receipt. We found out we have been working with a call center in the Philippines from a LG representative in Alabama. When I asked why they have indicated to us things were progressing he said you are dealing with people in the Philippines and they are going to tell you want you want to hear.In the end, I was told our washer had gone for final review and we would be contacted in 10 to 12 business days about its possible replacement since it is irreparable. When I called to find out why I had not heard back, I was given the run around again. It was only when I insisted several times on talking corporate that I learned we would have to go through the extended warranty company which was not the information we received at first. So for over six weeks we believed LG was handling this professionally only to find we had been given the run around and dealing with people who really did not understand what they were doing. I am very concerned about this kind of professionalism and why we werent told after numerous calls and all the information they had that they were not going to replace our washer. So if you have problems beware that even though you feel reassured the problem is being dealt with, it might not be. So why did they lead us on for five weeks and numerous phone calls? They could have told us initially we were on the wrong path.

The refrigerator was made in Mexico and it broke down after 3 years. On a 10 year guarantee, the compressor was no good. It was made in Korea? Also the new one was made by LG and made in the USA. WHY is LG supplier using inferior parts?

I have had four repairmen come out to work on this refrigerator. It has had a new computer board and compressor installed---and STILL does not cool like a refrigerator should. After the most recent install of those components, the LED light stopped working in the refrigerator. I started to look for the part to replace it--but did a diagnostic test on the refrigerator. Sure enough, the light came on again? A day later, the light went off. Did another diagnostic reset, and the light works again. Long story short, this refrigerator has become a nuisance. It is supposed to be a NEWER refrigerator that simply WORKS. It is supposed to keep your food cold. It is supposed to not be a hassle. LG has a long way to go when it comes to making a solid nuts and bolts refrigerator. If you buy an LG refrigerator, be sure to have a second one on hand in case your food spoils.

LG Washer Model #WT5101HV - I paid $1,184.22 to HOME DEPOT for a terrible product. Just after the warranty ran out, the machine started to leak. The repairman has been here several times but cant find the leak. This leak is ruining my floor. Also if you try to wash 2 towels and 2 sheets together, it practically bounces across the floor. I wrote the head of LG for Canada, William Cho, but have not had any reply. Obviously customer service is not a priority for the President of LG Canada. HOME DEPOT, PLEASE STOP CARRYING LG PRODUCTS.

I received the letter for the recall for the type of model I have, so I called and they sent someone out to do the repairs. Well I sincerely think my washer is much worse now. Can somebody please contact me?

My washer is not 5 years old, the rubber drain hose (from tub to the pump) is ripped and we cannot fix it, we have tried to order from several places, they are saying this part has been discontinue. I thought when I bought this it would last longer than 5 years. We will have to buy another washer, but I will never have any products by LG. I hope that anyone else is buying your products better think twice.

I have had nothing but problems with the LG products Ive bought. For example I bought a $2000 LG French door fridge/freezer (LFX25976ST) and have had malfunctions with it every year since I bought it which required expensive repairs to fix. The repair companys now refused to repair it again stating that its a lemon. LG products in general are poor quality, Ive also had problems with LG stoves and microwaves. Dont buy LG products unless you also buy a 10 year warranty, otherwise you will pay more in repairs than you originally paid!

2 year old LG dryer, electrical problems inside the unit. It is sickening to read about so many problems with LG and service. I don’t plan to pay for more than this first repair. It will be on the curb. Get me Hecho En Mexico products, not China.

I have an LG model LDF7774ST dishwasher. The water inlet valve housing cracked and flooded my condo. Estimated water damage $50K. My concern is will the replacement valve may do the same thing as the original.

The LG Dishwasher is very quiet and dependable and does a great job of cleaning our dishes and pans. We have had other dishwashers, but they were loud and they did not clean our dishes very well.

I brought a LG refrigerator in 2018. It stopped cooling after 8 months. It took LG 5 months and 4 attempts to repair before they decide it could not be repaired. So they replace it with another new refrigerator in Dec, 2020. Now here we are 13 months later Feb. 13 2021. The replacement stop cooling. They schedule an appt for Feb. 23, 10 days out and they are going to have to try at least 3 times to repair it before they can replace it. DONT BUY LG REFRIGERATORS. THEY ARE JUNK. LG need to stop working on the technology and work on the quality of their products. What the need of a smart refrigerator that dont know how to keep cooling which is the main object of a refrigerator.

I ignored the reviews that said the front load washer leaks. LG will not cover the leaking door in the WARRANTY. It’s a handsome machine, looks great, washes well - but have a rag, sponge, or mop handy because the DOOR LEAKS. MY WASHER IS 6 months old. We have done around 8 loads of wash. We are a couple with no children yet, so we dry clean most of our clothing and have little to wash.The first time it leaked I thought it was a fluke. The second time I ignored it. This machine is pricey and for the money, you should get a PERFECT MACHINE! I am warning people to read reviews then ask a few sales people if the door leaks and they will tell you, YES IT LEAKS. IF THEY SAY IT DOESNT, GET IT IN WRITING! Until LG deals with this problem, they shouldnt be allowed to sell this washer. The puddle gets bigger with each load. I wonder when the floor will be covered with water. We clean the door, the rubber gasket and dont pack clothes into it. Our other front load washer by a different manufacturer does not leak and we have had that pair at our summer house for eight years with no problems. Dont waste $1000 Dollars on a machine that leaks because Home Depot and LG will not help you. LIFE’S GOOD WHEN YOU PAY FOR SOMETHING AND IT WORKS!

The plastic water line that runs down the back of the unit has a small crack in it. Every time you use the water or the icemaker fills itself, the unit shoots a stream of water down the wall behind the refrigerator. Now, my wood floors are damaged along with my ceiling below my kitchen. These are the factory-installed lines on the back of my LG refrigerator. The unit is six years old.

DO NOT, I REPEAT, DO NOT, BUY LG!! We purchased an LG French Door Refrigerator in July 2014. Model #LFXS30766S/02. In June of 2017, the fridge stopped working, circuit board was replaced. Worked until August of 2018, repairman just left, after diagnosing that it has a sealed system failure and it would cost $1200.00-$1500.00 to fix. This fridge, mind you, cost $2300.00!! We have lost all the food in it and are presently living out of a cooler and a small dorm-type fridge to tide us over. I wish that I had done more research before we bought this lemon! We named it Voldemort, because its evil! Do yourself a favor-do not buy anything LG! Evidently, they dont care about their customers or making a good product. Life is Good?? Not if you have the misfortune to own an LG product-especially a fridge!!

I would give LG service negative stars, if I can. I purchased a dishwasher in April (model number: LDS4821ST), and the unit has worked pretty well. Recently and suddenly, the paint on one of the control buttons started to come off. I called LG and sent them pictures. I was told that it was a cosmetic problem, and they would not repair. I understand if this was a year or two from now, but four months after purchase and the paint is coming off? It is an obvious quality problem.I purchased a washer and a drier from LG about five years ago, and feel they were of much better quality than their current products. I bought a fridge as well in April, and that has problems already, as well. LG was totally dismissive; what is worse is that they refused to send me their response in writing! Im still paying for the appliance that already looks crappy!

After owning our LG refrigerator (model #LFC25760TT) for about four years, we were alerted one evening to a problem by a burning plastic smell. We discovered the lights within were unacceptably hot and had subsequently melted the light fixture at the top interior of the fridge. Looking online, we discovered we werent the only ones with this problem.

We purchased an LG Bottom Freezer Fridge in 2011, cost over $2000. To date we have had 3 service calls for faulty boards to a drilling sound loud enough to drown out my TV in the next room. I paid $200 for an extended warranty to repair the first time the drilling sound started. Warranty valid for 90 day only. 1 year to the day, the drilling sound started again. I called LG customer service. The first person Eddie hung up less than 5 minutes into the call. Called back to a person by the name of Luigie. I explained the issue to him, he had 2 ways to resolve the problem, 1: spend another $200 for a service call or 2: unplug my fully stocked refrigerator for a few days, when asked if LG was going to replace the spoilage, he said that LG does not assume that liability however, he did tell me that the issue is known by LG. Never again will I buy an LG product!

Purchased a $1500 5 burner range (gas) late Nov 2013. Was delivered and installed December 2013. Used the cook top, but not the oven until Christmas. Christmas day dinner was ruined due to oven not functioning properly. Took twice the time to cook as it should have, nothing browns, everything looks anemic. Called Home Depot and got LG certified tech information. First visit January 2014, next 2 visits included 2 new sensors and a control board. Still does not work properly. Multiple calls to LG, and was promised that after 3 visits and 3 parts replaced it was deemed a lemon and would be exchanged for new range. Never happened. 10 months and 8 tech visits later, and I still dont qualify for exchange/replacement. Executive services is useless. Adrienne (the supervisor of all supervisors) asked for receipt and invoice to be faxed for the resolution team. Faxed immediately after conversation and one week later was told I STILL dont qualify for exchange or refund. When I asked her what does qualify she said, as an LG customer you are on a need-to-know basis. She refused to tell me! I have not encountered ONE LG person who has been helpful or even nice. I will soon be replacing all 5 major LG appliances with Samsung. NEVER WILL I BUY LG AGAIN. Luckily Home Depot has facilitated this interaction and I am now getting my money back. Home Depot customer service is AMAZING.

I had addition done to my house, new kitchen, etc. in 2012. Bought all LG appliances including the refrigerator in July 2012. Many problems with it: Freezer either becomes too cold or does not freeze; thus, the water melts and the ice becomes a solid mass. The lower fridge area does not cool enough. The regulator is not working properly; thus, food goes bad every two days. Makes a lot of sound when the water is running through the pipe to the ice maker. Steel doors are not made of good steel. It already has small dents. When we open door and if even touches something mildly, leaves a dent. Tried calling the LG official site; there is no response. Very frustrated with the product/company. I will not recommend this product/company to anyone.

I bought my LG French door refrigerator in 2011 and its pretty much dead now. The ice maker was always flakey but we lived with it. The gasket doors started hanging up and we lived through it. Then ice maker stopped making ice. Ordered new ice maker but found out that it was not making ice because it was not cold enough. Cleaned the coils and it just slowly got worse. Ordered a temp sensor and the main pcb. Tried those parts but still not cooling properly. Called LG. I figured it was the compressor because I read that LG was using bad compressors. Paid a certified LG service provider 600.00 in labor to replace compressor.Called Friday and by Tuesday they were replacing the compressor, wow Im feeling good about now. Two guys 4 or 5 hrs later and calls to LG and they were told they needed the main pcb. I gave them the new pcb I had ordered and the same problem persisted. The compressor shuts down after 15 minutes. They said they would have to order another one from LG and come back. After not hearing for a couple of days I called them and ask them What was up? They said that they ordered but because LG was having so many problems with these compressors they were back ordered and they had no idea when a new compressor would arrive. They said not their fault call LG and ask them.Call LG but they were useless. They said they were not having any issues with bad compressors and dont believe anything you read on the internet. I asked What about the service provider? Is he lying to me? LG responds that it does not take much to become a warranty service provider just ask to be one. No training. Wow! LG pretty much said 7 years is the lifespan of their products and then they become legacy and put at back of the bus. They will provide parts if they can get them. I own a LG55 inch tv that fail after about 5 years, found a main board out of Nova Scotia and was able to repair that. If it wasnt for that it would in the trash.So here is the problem I paid the service provider to replace the compressor and LG provided the part but if they have to come back to do it again who pays for that? LG can send another compressor but theyre not paying for the service. The service provider had two guys for about 4 to 5 hrs. Why would the service provider work for free? I can see this evolving into cant get parts from LG and LG saying they have no issues supplying good parts forever and never repairing my fridge. Thank god I did not but an LG exploding phone. It took them forever to recall those phones!

On 10.01.12, I complained that our LG Front load washing machine model no. F 1056LDP was not working. The service person came and spotted that panel wire was cut and told that the panel was out of stock. After a gap of 15 days, he came and changed the wire and left without checking due to current failure at that time. He assured that he will come after half an hour when the current comes to check the running of the machine. We paid Rs.500/-to him even though the machine was under warranty. But the machine was not working even after changing of wire. So again, we phoned to M/s. Golden Enterprises, Chennai-60 but nobody took the phone. Even after 20 days nobody turned up to rectify the machine. Again, we spoke with LG Customer Care and registered a complaint. But then also till date no one came to even see the machine. Due to this we have suffered a lot and it is really a mental agony after having spent Rs.20,000/- on the machine. We do not know where to complain about the irregularities in the services of LG company. It is very disheartening to note that such an esteemed organization has failed to cater to the needs of a customer.

LG Washer WT1201CW - This machine is a piece of crap! We purchased this machine from Home Depot back on 1/5/2014. It is constantly out of balance. And it does NOT have anything to do with the load size. I have put in queen size sheets that will take up to 2 1/2 hrs to wash! Again, not overloaded, since I was told when I purchased it that it could handle a King Size comforter. And I select the bed/bulky cycle. And lets not discuss doing a load of towels. And my whites are no longer white! How can this machine be Energy Star when my old washer from 15 yrs ago washed the same load in less than an hr. I hate this machine. My girlfriend bought the same machine & returned it within 10 days because of its poor performance. The only reason I still have it is because it cost me an arm & a leg to purchase & I cannot afford to replace my appliances every 5 yrs. It also says that it is a TrueBalance. Right! I just put in a 1/2 load of whites at 7:40. It is now 9:45 with another 15 minutes to go, according to the display. But that is all dependent as to whether I need to shuffle my half load around again to TrueBalance it out again. DO NOT BUY THIS MACHINE! It is a piece of crap! I will never buy another LG appliance! Oh excuse me, I just needed to re-position my half load of whites. Another 20 minutes added onto the display.

LG Washing Machine Product WT1101CW: 1st-DO NOT BUY ANY LG!!! THEY ARE LEMONS!!! We purchased an LG Washing Machine and Dryer from Best Buy on 11/16/2012. I am writing this review on 9/28/16. I have had to have a repairman out twice and the long and short of it is the transmission & electric board went at the tune of $533.00 for parts and labor. Um I paid $629 for the machine new. I called LG several times. The 1st few times they said there was nothing they could do. Wrong answer! So I called a 3rd time & they offered me an extended warranty on parts and labor for 1 year for that repair for $385.00. So they would charge me more than half of what I paid for it??? No thanks. There is no telling what else will go wrong with it. Its a ripoff when you pay over $600 for a washing machine and it doesnt even LAST 4 YEARS. I read numerous complaints about LG like mine and worse. If we quit buying these lemons they will either have to make a better product or go out of business. Gotta go time to get on Consumer Reports and fork more $$ for a new one. Lets just hope it will last at least 5 years.

We upgraded all of our kitchen appliances to LG about 5 years ago. Huge mistake! Out of the 4 (refrigerator, oven, dishwasher and stove), 3 have had major, repeated issues. And each appliance was very expensive. In light of all the issues, I have still not ever filed a review or complaint on any site until now. Because I’m hoping my review will help you keep your family safe.After having it for about 5 years, our LG Extenda-Vent over the range microwave caught on fire! Sure, there were issues before like others have mentioned-the extenda-vent won’t close and the pieces of it broke off due to heat from the oven (poor design clearly as it is an over-the-range unit) but this time, my husband heated something up and the microwave went up in flames! Real flames. Luckily we had an extinguisher and put it out quickly but what if the kids were home alone and tried to heat something up? What if we weren’t right in the kitchen and noticed the smoke??I have now read many complaints of these microwaves catching on fire—what will it take for a recall? Or for someone to shut down LG completely? All of their products (fingers crossed for the stove) have some major design flaw. And others are right about the customer service, too. I have spent hours of my life on the phone with them, for a variety of recurrent issues, without good results. Who has time for that? Please keep your family safe and go with another brand.

I also have purchased the LG range (Ltg30357st). I have had the knobs replaced twice (this will be the third time). I have spoken to customer service and they asked, Did you leave the broiler door open? I said no. The knobs are not melted. They are all cracked and I cannot turn off the stove. Jeremy at customer service got all my info and placed me on hold so he could speak to his supervisor. I have been on hold now for 24.33 minutes and when he returned, finally I have new knobs being sent at no charge. Sometimes killing them with kindness goes along way. Thank you LG.

We have just started in the process of dealing with the design flaw for the LFX31925ST/00. There are 3 defined steps of symptoms: (1) a loud noise coming from the lower back of fridge; (2) icing up of the back panel; (3) RF 1 error. Apparently, this is a due to a design flaw and new panel has been redesigned to fix the problem. Also, not all consumers and including us got the memo of the problem, we are dealing with it now. We have American Home Shield who sent out a repairman today. So we will wait now until tomorrow to find out what will get fixed.A minor irritant, the front plane where the lever for water is located, the lever just falls out now. The directions on the ice maker and water dispenser were silk-screened on this model. We see the new models are etched (much better). The panel had a plastic covering that has come off. This is like buying a very expensive car with wood paneling and then the wood paneling begins to flap around while you are driving. Cosmetically poor. Meanwhile, these products get good ratings from Consumer Reports. We are subscribers and did our home work. Apparently, CR did not. In the picture, you will note the panel is discolored with black at the bottom. The water dispensing lever falls out. The good news, the panel apparently can be bought for 105 dollars: **.

My washer quit before completing its cycle. When I opened it to unload my laundry, it was still full of water. I closed the door and pressed the rinse/spin button. But it stopped again before completion, and the same thing again. This time I couldnt even open the door. Nothing seemed to work. Finally, after pushing buttons, it went completely through the rinse/spin cycle. I dont want to call La Mesa Appliance who is a factory approved service for LG, because I called them some months ago when the softener cup held water after the washer had completed its cycle. The repairman said this was normal, but it hadnt done this before, so I dont believe that. Meanwhile, I pull the drawer out and empty it after each wash. Im unsure whom to call for repairs.

We purchased the LG1443KDS at the end of 2011. The machine vibrated so badly it would travel the length of the utility floor and destroyed the large rubber drum seal. The repair technician advised the retailer to replace the machine, that was subsequently done. The replacement washing machine has displayed the same characteristics on a number of occasions other than destroying the drum seal. The noise from this appliance is on a par to pneumatic drill being used indoors, and could quite easily injure a small child or animal when the violent motions take place, lifting it clear of where it is situated.We also contacted LG directly regarding our concerns, but were merely brushed off. Absolutely no interest in their customers or appliance aftercare. This washing machine was extremely expensive, but is the worst appliance we have ever owned. This is the first ever LG appliance and is DEFINITELY our last. Purchase junk from this manufacturer at your peril.

I have a LG microwave model SolarDOM. It was not working. Called the technician. Opened the oven and looked at it. Thats all he could do. He was not competent or trained to do more. Asked to take it to LG service center in Trivandrum, India. The technician in the center dropped the oven. Called me to pick up the oven. When I took it home, the front glass was again broken. They didnt say a word. I recommend not to buy LG products in Trivandrum, as there are no honest customer service centers.

I purchased an LG refrigerator from ABC Warehouse on 5/24/15. On 6/3/16 my refrigerator stopped keeping things cold and the blower fan stopped working. We purchased an extended warranty for this item and was referred to an appliance repair company that ABC dealt with. On 6/7/16 the company finally came out and they determined what parts they needed to order. It is 6/19/16 and my refrigerator is still not repaired. Its ridiculous that I spent over $3000 on this refrigerator just to have it stop operating one week after the manufactures warranty. To matters worst I purchased an LG washer and dryer 10/15/15 only to have the washer and dryer both need repair work done. I am currently waiting on parts for the washer and since the repair man was out the dryer is now making a noise and is need of service. I will never purchase an LG appliance again. When you spend thousand of dollars on an appliance you expect it to last longer than 6 months.

I love my dishwasher. If I could change one thing, its the extra dry mode. It doesnt completely dry the dishes. Its a beautiful machine and so quiet. Does a great job! Even on tough, stuck on foods! I dont even have to pre-clean!

Have an LG French Door Refrigerator. After 18 mo. the compressor died. It took LG 6 weeks to figure out that they could not find an LG certified repair technician in our area. They refused to tell us how they would respond, and then gave us a refund, but refused to repair/replace the unit. They do not answer calls/faxes, and do not seem to care about their customers. I spent a total of over 20 hours on calls/emails/faxes. Every call involved 15-35 minutes on hold before getting to a live person. They kept passing me from one department to another. Totally frustrating experience. Would never buy LG again.

The LG website doesnt work and you are unable to register a complaint there. To pre-treat a large cat urine stain on my daughters duvet and cover I poured apple cider vinegar on the spot. Then I put the washing machine on the bulky/bedding cycle, added some more apple cider vinegar, HE detergent and an hour later I put it in the dryer on bulky/bedding setting and chose very dry....twice! Thats an hour for the washer and 2 hours and 10 mins for the dryer. Not only is the duvet and cover still damp but the stain is still there. So tomorrow I am off to the Laundromat where I should have gone in the first place. There is no point in having a bulky/bedding cycle if the machine is unable to handle the load. I will never buy one of these top loaders again. The clothes are NEVER clean and I always have to choose a longer drying time. I feel that LG has misrepresented their product as energy saving!

I bought a LG instabile refrigerator and got it in August. The ice maker and water dispenser no longer works. Did the test option but it did not work. Called LG and was on hold for over 7 minutes and finally gave up. I have to try and call again tomorrow. I am very disappointed with the product and the customer service.

I had a Samsung refrigerator for about 4 years before it went bad and could not be repaired. I bought a LG and I am very pleased with it. I havent had any problem so far for three years. It runs smoothly and No ice problems. The filter is very easy to remove and replace. I would recommend the LG refrigerator.

My LG washer is one without an agitator. It is a water saver and I like that feature a lot; however, there is no way to accomplish a soak cycle. Other than that, I like everything about the washer.

I ordered a French door model fridge from Home Depot that had a dent in the door upon arrival. Delivery techs called to get door replaced. Contracted appliance company was never available to schedule repair service so I requested different company. I called customer service no less than 15 times and had the second appliance company have to come 3 times before resolving the door issue that took 15 minutes to install. Customer service is farmed out to India, and there is no connectivity or standard between departments. I should have never had to call, be told I would have to pay for the door or any of the hours of nonsense I had to endure for a product that should have been in good shape to begin with when delivered. Never again will I order another LG product due to the customer service nightmare.

After owning my top load LG washing machine for 4 years, I began getting the UE message on every wash that the unit was off balance. Should have started reading all the previous complaints... well I didnt. Then on Jan. 7, 2017 I received the LE message and the unit stopped working all together and smelling like it was on fire inside. I called the LG customer service where I was told I was out of warranty that they could sell me a one time fix for $305, this would include a technician coming out diagnosing the issue and all parts and labor. I paid for it, the first repairman came (1/13/17) he unplugged the machine, pressed start and then power for 10 seconds each, plugged it back in and told my husband it was fixed... NOT... I called back, they told me they would send a new technician.He came out on 1/16/17 and said the issue was UNDER WARRANTY (10 year warranty on motor) and the motor is SHOT. He would order the parts and come back out... when... he didnt know. Today is 1/30/17 and after speaking to the repairman who is STILL waiting to get the parts from LG... I spent ONE AND 1/2 HOUR on HOLD with LG and got NO RESPONSE... THEY HAVE NO IDEA WHEN HELL GET THE PARTS. Im at my wits end and just want to get my $305 back and go buy a new machine. I am so disappointed in LG and will never purchase another LG product.

I purchased an LG Dishwasher model number LDF7811WW for $610.00. From day 1, the thing never really cleaned our dishes (we also rinse them before putting them in the dishwasher too). This is our timeline with this lovely dishwasher: purchased it on 4-27-08. It wasn’t cleaning dishes, so on 3-26-09, I called there repair number. A guy came out and adjusted the cam for the upper and lower spray arms. It was still not cleaning dishes. I called the repair number again on 5-18-09. A serviceman came out again, had to replace the motor. On 3-22-10, it was having problems again not cleaning dishes. I called their repair number and a guy came out. He had to replace the sump assembly (which he said was the guts of the dishwasher). On 7-25-11, I had to call yet again. The dishwasher was not cleaning dishes. I called their number, he again had to replace the sump assembly (the guts of the dishwasher) and now it is 11 -2-12, I’m having trouble again. So within 4 years, I have had the major components of the dishwasher replaced 3 times and I’m sure it’s going to be the fourth when the guy comes again later this week. I called customer service for LG and they pass the buck and say it is up to my extended warranty people, which thank God we purchased (because we usually don’t). They say that the part has to go bad 3 times within a year to be considered for the lemon law. Well, if you ask me this is a lemon. I should have kept my 20-year-old Whirlpool dishwasher which I never had a problem with but just was updating the kitchen so we replaced it. Big mistake! In my opinion, this is not standing behind their product. I’m sure, to them people $610.00 is nothing, but in this household, it is very hard to come by and I want to get what I paid for. I could have bought lemons much cheaper at the grocery store. Buyers beware.

LG dryer electrical connection holder - The screws were torqued so hard I could not loosen them without using a nut driver crescent wrench and channel locks. Then, of course, the holder broke. Now all I want is a one time courtesy replacement of the part and was told its my problem because I chose to change the plug. Of course, the LG video on changing the part makes it look like a 6 years old could do it.

After the fourth problem I requested a refund because the washer was not working properly and I was told by a supervisor that all that could be done was to keep repairing it. They would not refund my money or replace the machine. I paid $ 1100 for it.

Third year of LG front loader and something failed and punched a whole in the thin cheap plastic outer tub. Costs for repair is 3/4 the cost of a new washer due to it being so intensive. Front door has leaked since day one. I contacted LG about it and was pretty much told, you are on your own.

LG dishwasher leaked from the start. A service man came to fix and it still leaked. I called again. He was having car trouble and will get back to me. He never did. The warranty ran out. LG was kind enough to do an extended warranty for 30 days. I have been told something different every time I call. I was supposed to have a repairman within 5 days. We declined to have the same repairman. It has been 3 weeks. We’re waiting to put in a new floor and we still have a leaking dishwasher because my husband does not want same repairman. They cant find anyone else to fix it. Valerie the supervisor today was no help at all. She told me I just have to wait over and over until someone contacts me. The extended warranty runs out 3-22 .Valerie told me this morning that I canceled an appointment with another repair man. I have never canceled any appointment. This whole experience has us furious.

It is not my overall first choice and I prefer other brands over it. I have not owned an LG in a long time. It met my initial expectations but I was not overly impressed or surprised but how well it performed, etc. It was very large and made of stainless steel and had wired shelving inside with different compartments for veggies and fruit and an attached freezer on top. I did not like the wired shelving units and the handles on both the top and bottom were easily unattachable which made opening and closing it difficult. I also did not like the color but that is more for aesthetic purposes.

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

I purchased a $900 LG washer 14 months ago. I also purchased the PSP plan. The bleach port is rusting away and getting rust on the clothes! The water and pressure is fine. The PSP plan wont cover this. I called LG and they gave me a hard time, but I demanded something so they allowed me to email the receipt from HHGregg and they will consider sending someone to look at the rust. They decided no and instead, suggested I purchase another plan that covers this problem. I didnt realize we needed a plan that protects poor quality metal!

We purchased the Lg fridge model # LSC26905TT Serial # 706MRBW15621 in March 2008 from Best Buy. In August 2013 we discovered that at some point the hose in the back of the fridge feeding water into the ice maker and water dispenser had been leaking. Our basement as well as items in our basement were soaked and some things were ruined as well as the floor under the fridge and the surrounding cabinets. I made several attempts to contact the company directly via e-mail, which was the only information I could seem to find, when we discovered that the hose wasnt just leaking but it had burst for no apparent reason. I got no response at the time and gave up, calling Best Buy Geek Squad to make the repairs, being told by the repair person that it was rather unusual that the hose had burst and seemed to be a defect in the materials. In the following year I had noticed a sticky substance oozing from around the front of the freezer causing extensive damage to the seal around the freezer. The edges around the front of the freezer become extremely hot. There was a very loud squealing coming from something off and on and most recently I heard a sound of dripping water and discovered upon removing the back of the unit that water was dripping from an unidentified area and pooling at the bottom. We cleaned this up and I called Best Buy Geek Squad to look at it for possible repairs. When explaining all of the issues they told us to call Lg directly and provided a customer service number and I was able to reach someone directly this time. On October 1st a repair man by the name of Maximo came to the house and said that he had never seen the problems we were having. He took pictures and live streamed them to the home office, telling us to call in 3 business days to check on the repair status. He also said that he had noticed singe marks near/around some of the coils and to stop using the fridge as it was a fire hazard. When I called (the next day, not 3 business days later) I was told they could not tell me what they are thinking of doing but they definitely could not make any repairs to the fridge. I was told they would decide to either replace the fridge or give us some sort of a refund check. I explained I have a toddler in the house and not having a fridge for an undetermined amount of time is difficult and the woman by the name of Angelica told me she would make a note to expedite the decision. Oct 6th was the third business day and I was still not told what they intended to do just that I needed to provide a receipt of purchase. Again I explained I have a small child and need to provide items such as milk for her and would like to know how long it would be and I was told only when we provide the receipt could they proceed with their decision. One day later, Oct 7th I was finally told by a woman named Barbara that when they receive the receipt they would determine a prorated refund to provide. She was very rude hanging up on me but not before speaking to me as though I was a child, when in fact I am an upset dissatisfied customer with a defective fridge that I thought just needed a bit of repairs and now I am being told they cannot fix it because they dont even know what is wrong with it yet we are responsible for purchasing a new fridge out of pocket. I did also speak with her supervisor by the name of Michael. He was very kind but not very helpful, again telling me it would be a prorated refund of most likely only about $200. This was a $1500 fridge that is only 6 years old that is broken due to manufacturer defect and I find that to be an unacceptable solution, especially considering the fridge was a fire hazard and could have set my house on fire at any time of the day or night putting my entire family at risk including my daughter who is not yet 2 years of age, and this is all due to manufacturer defect, not something the customer has done yet the customer is the one made to deal with all the consequences. I dont know of any other brand fridge that breaks after only 6 years of use and the company obviously doesnt stand behind their products seeing as they are not willing or able to fix the problem, and in researching Lg further I see there are hundreds of similar complaints against the quality of their products as well as their poor customer service. This consumer will never purchase Lg again.

We purchased our LG washer dryer pair at Home Depot around 5 years ago, and they has been working fine. Today we noticed the glass lid on the washing machine had spontaneously shattered like a car windshield might. It was still intact but had fractured into hundreds of 1/4 to 1/2 pieces. I contacted LG and was told that this was very rare and was directed to several authorized LG service vendors. A simple Google search shows that many people have had this exact experience with this very same LG washer model.It seems to obviously be a design defect, as it was not being used or touched when the glass shattered. If the glass had disintegrated into the tub I suspect the washing machine would have to replaced. As it is a replacement lid from Sears PartsDirect will be here in two days. In the meantime the lid was very simple to remove. What an odd part failure... LG should take responsibility for this problem for this model washer, which many people have experienced. I was lucky that more damage was not done.

The refrigerator stopped cooling 1 week ago. The LG repair person has been out multiple times, tested everything (even consulted with LG), finally replaced coils suspecting there was a blockage, still not cooling and it is Thanksgiving tomorrow. The compressor was replaced under warranty within the 1st year. Weve had refrigerators last 20+ years with no repairs, this is ridiculous. So the repair guy got paid yesterday, was supposed to call today, have heard nothing and his mailbox is full. We have family visiting and no refrigerator. Been living out of a cooler for the past week.Disappointed that this refrigerator has turned out to be such a piece of excrement. We bought it because LG had a good reputation. Apparently theyve cut huge corners on quality and are following the planned obsolescence that is becoming common practice so you are forced to buy appliances more often, whether you can afford it or not. And getting more business for their repair people....

I purchased a LG washing machine from PC Richards in July 2013. Water started leaking from the bottom of machine. I called PC Richards repair service. 1st technician came out and said he had to order part. 2nd Technician came out two weeks later. He ran the washing machine through a cycle and no water came out. He said nothing was wrong with it, that I must be overloading the washer. I explained to him that it wasnt being overloaded and that the 1st technician ran the cycle and he saw the water coming out, that is why he ordered the part. 2nd technician refused to change any parts because he was convinced I was overloading the machine. He left without doing anything.I washed clothes when he left. Same thing happened, water all over the place. I called service center and complained that 2nd technician didnt do anything. Service center kept telling me they would call me back, that didnt happen. I called again to speak to supervisor. He tells me I have to wait till 12/10 for another technician to come back to my house. LG washers are horrible and PC Richards service center is horrible. I do not recommend either one.

We purchased this LG refrigerator (LFXC24726D $3,022.99) from HDP in 2016 and have had the compressor to go out in Sept. 28, 2018. We lost all of our food, which they did not replace. This just happened to occur a year after the loss of my husband. This added to the agony of lifes challenges. Now less than 3 months later the freezer goes out. This is now the food in the freezer lost. LG initially said there would not be a charge for the repair. The technician arrives and tells me that there is a charge because this is a different issue not related to the compressor. On December 26, 2018 (my birthday) I called LG and was on hold for an extreme amount of time, only to get transferred again to speak to supervisor Sharon to tell me that there will be a charge; but as a courtesy they will give me a one time credit for the loss of my food in the amount of $125.00. ARE YOU KIDDING ME!! $125.00 FOR WHAT HOUSEHOLD IS THIS!!! We lost all of our food in September 2018 and then on December 24, 2018 we lost all of the food in the freezer! I explained the age of this refrigerator to the LG representative Sharon, the issues and all the loss incurred. She proceeded to tell me that there is no one else I can speak to (before I could even ask) and that I would have to pay the service fee. LG SUCKSSSSSS!!! After all of the food we have lost at Christmas!! I am so sorry to have ever purchased this refrigerator. I am even more regretful to have any LG products in our home at this low grade of customer service. I am no longer an LG supporter and advise anyone who is spending their hard earned dollars to spend it where it will not be wasted like this because this just is not right. I AM SO UNHAPPY WITH LG!! They could have easily diffused this situation by not charging me the service fee; how awful and unprofessional!!

Our LG French Door fridge/freezer was fine for 6 years, then suddenly quit cooling in both the fridge and freezer compartments. After 3 service visits over 3 months, it is limping along. The first visit replaced the compressor, the second two fixed leaks. We bought a back-up fridge after the first episode of thawed or spoiled food. According to the technician, the linear compressor does not perform well when the exhaust is in a confined space. Model # LFX31925ST / 03.

I bought the largest refrigerator with an ice crusher to provide ice and food for my disabled husband. He is disabled with Parkinsons from exposure to Agent Orange during his service in Vietnam. I am his sole caregiver. He is on many medications and a special diet so I needed a reliable refrigerator. At first this unit was great but the condenser died and we lost all our food and his medications. We had bought the LG long term warranty. Their warranty department is not connected to their service department but their service department does not have the warranty information. After many calls for 2 weeks to both warranty and service departments they finally sent a service provider who took another 2 weeks to fix the unit. The service provider did not receive good information from LG and kept asking for information that I did not have. Finally, the refrigerator was fixed.Two months later the refrigerator is not cooling again. Again I am having to call both warranty and service departments. It has been a week since the unit broke and the warranty and service departments have not even called a service provider to fix the refrigerator. I learned last time I have to call everyday to get results. Their call center is in the Philippines so their English is very difficult to understand so I have to ask them to repeat almost everything which is frustrating to me and to the call center operators so we do not get along. Both these situation have been very costly in loss of food and medications and frustrating in their inefficiency in dealing with broken refrigerators. Isnt that what they are there for? Why isnt their system designed to immediately deal with warranty needs????

The most awesome refrigerator ever. I like the side by design. The look is very clean and attractive. It is great to have ice and not need to fill an ice tray. The slim style holds a lot of food like to get water from the door. This makes me thing to drink more water every time I pass by. The last several refrigerators ended with a wet mess on the food or frozen drinks. This fridge has done none of that. I like the organization of the food. There is ample room for all the items include milk in the door. We purchased the fridge because of the inner volume.

The ridiculous LG HDTV refrigerator, no replacement parts - Wayne Park, President of LG headquarters in New Jersey, has not returned my numerous phone calls to repair/replace their digital refrigerator of tomorrow. Folks, this refrigerator has serious functionality issues and LGs customer service told me that there are no replacement parts anywhere in the world, not even in Malaysia. Life is not good in our kitchen and I am still waiting for Wayne Park to call me to replace this ridiculous, expensive, non-functional refrigerator.

I like the refrigerator, however, it stops working when it needs to be cleaned. The ice maker does not work and the door racks break easily. It is not children friendly.

I purchased this washer new from Home Depot and in less than three years I noticed rust around the bleach dispenser. I purchased this machine because it was top of the line. Now it is just a rusty washer.

When I purchased a new home, the LG dryer and washer came with it. I have had numerous problems with the dryer and after each repair, the dryer will work for a while. Slowly, the dryer begins not getting hot enough. I end up having to bring my clothes to a laundromat. I have spent at least $500.00 trying to repair this dryer. The service technicians have come back several times to repair it but each time they fix, something different and then it doesnt work after a few months.I have come to the conclusion that I need to buy a new dryer. This company needs to be held responsible for a defective dryer. Too many people have hand similar problems. Does anyone know if anything is being done?

Since purchasing the French door LG refrigerator in January 2014 we have had over 10 service calls. Anywhere from noises, freezer icing up, food freezing in the refrigerator. We have lost hundreds of dollars in food. This is a lemon. They keep telling me they cant replace because it can be repaired.... Really? Need to contact AGs office and file a complaint.

I purchased an LG Inverter because I had purchased an LG washer and dryer set and I was happy with them. The dishwasher in the beginning worked okay. Now the dishwasher stinks and my dishes are not clean after a 2-hour wash. They come out filmy and dirty. I wash the dishes before they go into the washer and it still does not help. And my clothes washer has developed a horrible smell. I have followed the cleaning instructions with marginal success. With the dryer, I was able to program dryer settings and now that doesnt work. I will never buy another LG product again. Buyer beware, do not buy these products.

I purchased a washer/dryer at Home Depot in August 2021. Concerning dryer only there was no light feature in the drum. Spoke to Home Depot and LG service departments and neither would exchange the machine, or help in any way. My eyes arent good so I need that light. They both gave me the attitude that they didnt care about my problem. Whatever happened with service anymore. Im very frustrated... I have to use my phones flashlight to make sure the drum is empty.

After using LG washer WM4270HWA several months, the ink writing is coming off from the washers front panel and front panel buttons. Please look at the attached picture. The panel was not cleaned using any cleaners. The only explanation is there can be some detergent residue on the fingers after loading the detergent (coming from the detergent bottle or cup). It will dissolve the ink.This is the design problem since it has to be assumed that you are dealing with detergent and LG could cover the front panel writing with transparent plastic or film as they actually do on Power and Start/Pause buttons, proving that they are fully aware of the problem. They could use other inks or just glue the stickers that can be replaced later. Unfortunately, they didnt think much about it and went with the cheapest solution, and this is not the cheapest washer model.Finally, they refused to replace the panel saying it is a cosmetic damage. However when all letters will be gone how to select the washing options? It will be a functional issue. Having extended warranty is not helping either, Home Depot, where the washer was bought, is saying the same. One of their suggestions is to take a marker and write on the panel. Ridiculous nonsense. Be aware.

July 16, 2014, we had our new LG stainless steel refrigerator delivered to our home and we were so excited. That excitement was short lived. It had been a few days before I could get to remove the plastic sheeting that was on the front of the doors and when I did start to remove the plastic sheeting I noticed there were small rust spots going down both side of the door. First I thought that stainless steel should not be rusting, and then said to my husband there are more spots all over the sides of the door. I then placed a call to Home Depot Store and informed them of the rust spots and that I wanted them to fix the problem. Home Depot told us to call LG. We placed a call to LG and were informed they DO NOT FIX COSMETIC problems. It was delivered like this.Home Depot had a local Refrigerator repair company come to look at the Rust on the side of my new refrigerator door; even this repairman was baffle as to what could have caused the rust spots. This repairman couldnt remove the spots after spending more than hour in my home. We got the run around for most of the first day and for four weeks following the first phone call. We called Home Depot back and threatened to return this new LG Refrigerator to the front doors of Home Depot and or report this unhappily experience to the local media outlets. We have finally been informed Home Depot will take care of this problem. Its been over two months since we purchased this rust bucket and the rusty refrigerator is still in my kitchen. Moral of the story, DONT PURCHASE LG. We learned the hard way, LG does not stand behind their products and is not customer friendly.

We originally purchased our LG LRE3061BD range in September of 2017. Within a week of owning it the cooktop cracked. We called to get a replacement but being as it was a newer model the replacement tops were backordered several months. Going several months without a stove would not work as we are a house of 5 and I need to be able to feed our littles. We went out and purchased another one of the same model as all of our appliances were a matching set.Now fast forward to today and our cooktop is cracked AGAIN. There was no moment where we saw it crack. We went to the stove which was off at the time and saw the crack. I have owned several cooktops over the years and have never had the glass crack before. Now Ive had the same model crack twice in two years. I called LG and they informed me that it was no longer under warranty. They also told us that there is a recall on this particular cooktop for the burners not working properly. After hanging up and researching the replacement part I called LG back. If Im going to Shell out another 350.00 for a replacement cooktop I want the recall fixed as I dont know if this could be what is causing the glass to crack.When I call back I speak to someone else who now tells me there is no recall on this model. I dont understand how in 5 minutes there is such a drastic change in the information Im being given. I ask to speak to a supervisor and I am placed on hold. The man gets back on and says that he spoke with his supervisor and has escalated the call and a supervisor will call me back. I asked when they will be calling and he says that it will be 24-48 hours for the message to get to the supervisor and for them to call me back. I explained to him that this would not work as I either need to order a replacement now or go get yet another new stove to be able to cook for my littles. He says it takes that long for the message to get to the supervisor.I explained to him that in this day and age with email and phones it does not take 48 hours for a message to get to someone. He puts me on hold again and tells me he spoke with his supervisor again and he will review the information and call me back in a few minutes. That was almost an hour ago. We shall see if they call back and if it goes anywhere. I would not recommend purchasing this product. I believe the small triangles in the glass are playing a toll on the structural integrity of the glass. This is the only difference between the cooktops I have owned previously and the two that have now cracked. I am not hard on my appliances and it breaking twice in two years is unacceptable.

Within the warranty window, refrigerator ceased to work. LG set an appointment. That company called and changed appointment. Ok. Once I can manage. Same problem with fridge occurs, new appointment set, again company cancels and changes. In the interim, fridge stops working altogether. LG customer service takes the usual 10-12 minutes to answer and again long wait for appointment. Three days out! Company La Mesa Appliance, again cancels and changes appointment. LG provides no help or support.

Purchased a WM2801HLA Direct Drive front load washer & matching gas dryer (new) in April of 2010. In the 7 years of ownership, the LG Washer has had 2 drain pump failures, 1 circuit control board failure, and a Spider Arm assembly failure (due to preventable corrosion). The 1st drain pump failed under extended 5-year warranty, as did the circuit control board. Everything else has failed on my dime and my time. The failed spider arm also took out the Balance Assembly Ring by tilting the tub, thus making contact with a fixed component and rubbing a hole in the liquid filled assembly ring - which drained the ring, rendering it noisy as a tank & useless.Our machine started making some warning sounds in the spring of 2017... Which I thought were the bearings. Being as the seal & bearings are a regular fail point, I ordered seals and bearings and pulled the machine apart. Turns out it was the Spider Arm assembly which had corroded to the point that only 1 of the 3 arms was still intact holding the drum to the support assembly. The bearing seal and bearings were still fine (although replacing the seal when you are in there is a MINIMUM to prevent future bearing failure).Just for good measure, the 2nd circuit board is now also behaving in a similar manner as the 1st one did on its way out (you cannot power up the machine without unplugging it - wait 30 seconds - and plugging it back in). This circuit board problem comes and goes, but it is not uncommon for the LG brand (do a YouTube search for LG washers failing to power up). The Spider Arm failure was due solely to using an unpainted aluminum part (spider arm), bolting it to a dissimilar metal (stainless steel drum) and exposing it to both electrolyte (soapy water, baking soda) and acids (vinegar, bleach, cleansing tablets, etc). Shiny piece of crap is how I would describe this LG washing machine. In the 15 years since Front Loaders became fashion statements, I am not aware of a single Front Load manufacturer that has corrected this spider arm fail point (its a guaranteed certainty it will fail with any sort of regular use) by either painting it in enamel, making it out of stainless steel, or abandoning the stainless steel tub for an enamel coated one. Its clear to me that this is a purpose-driven engineered failure of the washing machine. I was able to fix the machine myself (and new bearings/seals for good measure... As youre already in there) but most people cannot. Even so, it was $400 with bearings, seals, balance ring, spider arm, and enamel paint for the new spider arm to prevent corrosion thereof.When the spider arm fails, it is generally the death knell for the machine. To hire someone to fix is usually in the neighborhood of $800 (and several days to get parts/fix). Thats right around the price point of a new washer... And therein lies the motivation to junk a 6 to 8-year-old washer. Compare that to my 1996 Maytag Dependable care top load washer and gas dryer. 13 years of ZERO problems, and probably still going strong at my former house (left as part of the house sale). These front loaders could last just as long by making the terminal failures less frequent. I.E. Eliminate the Spider arm corrosion. Use higher grade bearings. Use a higher grade bearing seal. I will accept the circuit board failure, as its easy to replace. Although, there should be no need for that either if the circuits are rated for automotive use (high vibration).Ditto the drain pump failure (its downright delicate looking) but its $50 and I can change it rather quickly. Unfortunately, given that all the manufacturers are using price as the lowest common denominator, its unlikely that any single manufacturer will step up their game. If manufacturers build a better machine, theyll have to raise the price as turnover falls.A couple of takeaways Ive learned: Dont stack your washer/dryer - It makes them a nightmare to service (and these new machines demand servicing). Front load washers are crap. I believe you can eliminate the spider arm by going back to a top loader. Become handy - You need to be able to diagnose, disassemble, & repair these crappy products yourself to extend the life thereof.

I bought an LG fridge (LSC27914ST/00) at Sears. Just after the warranty expired (one year after purchase), the ice-maker started dumping the ice tray to the box and then pouring the water straight to the box and then to the kitchens floor. Of course, the water situation repeats until somebody realizes and turns the ice-maker off. For the first two or three months, just putting back on position the tray was enough for a couple of weeks of good performance. Now, it is enough only for a couple of ice-making cycles. Never in my life will I buy an LG appliance.

I had a front load Bosch washing machine. It constantly stunk and had to clean it all the time...Now i went back to a top loading machine and if I could get one load done with re-balancing. I am 65 and have been doing laundry since I was 15..with a top load machine. I now how to load it for balance. I can re-balance this machine up to 3 times a load. If you do bedspreads it is even more fun...do you have any idea how heavy they are wet? Try to balance that. The machine washes clothes great, and they spin dry really well. But this fill and balance thing makes for a long day every day doing laundry. Can this be fixed?

Lg top load washer - Every time I wash my white clothes I cringe, because I know that the next wash is my color clothes and thats when my problems begin. Nine out of ten washes one or two article of clothing have bleach mark on it. This machine is destroying my clothes.

200 characters isnt enough to explain, LG wont offer up they know about the issue and that they extended all warranties on the linear compressor to 5 years. My refrigerator was purchased on Nov. 1, 2017. https://lgcommunity.us.com/discussion/3871/important-lg-refrigerator-warranty-information-announcement-please-read. Opened case with LG support, LG happily said that my refrigerator is under warranty when my LG account for registering my appliances clearly says it is out of warranty. You have to call the number in the link that I added to get the warranty work. Talking with the agent, who was pleasant to speak with, also came back and said that LG will also offer to pick up the cost of the Labor on this call as a complimentary service. Really? It is stated in the warranty that Labor is covered! So much for the fake gesture, is Life Good? Anyway, back to my story. Now that I finally got to the bottom of all this, we have a service ticket generated and the agent is working to confirm a service technician in my area to take the service call, stating we will have someone within 24 hrs. Ok, well we all know by now, 3 days after the refrigerator has stopped cooling and at 61 degrees, all of our food is no longer safe to eat. It is now exactly 24hrs from placing my service call with LG and still no confirmed service technician on the case, when-o-when will my refrigerator cool again? And Ill just leave all discussion about the pandemic going on right now, ugh...As I continue to do more research about this topic, how many of you are aware of the class action suit against LG for this exact issue? ** I guess it pays to do your research. After the cost of a technician to tell me the compressor isnt functioning properly and a hum hum nudge nudge on the shoulder saying check this out, I discovered all this and am now expecting my refrigerator to be fixed for free. Once it is fixed I have to ask one more question. Is the new compressor covered by a 5 year warranty from the day it was installed, it should be! After all, we all know that this compressor will also fail within the next 36 months, give or take. This is the second generation linear compressor and LG has yet to fix its know issues, I am not aware of a 3rd generation compressor coming out any time soon. If you continue to research you will find that LG has already gone through a class action suit for this same issue on compressors prior to these. I hope this was some what helpful to anyone reading this and doing their own research into an LG refrigerator. Anyone looking for a French Door Refrigerator? I have one for sale!

I was elated when I received the long overdue recall letter from LG! But much to my dismay, the recall repair has made a bad thing worse. I immediately called LG to schedule such repair and after the first visit, the machine has lost its track of time as well as the continuation of the UE error activity. Now a 35-minute speed wash can last all day if you do not babysit the machine and catch it before it starts ANOTHER rinse on the spin cycle. To top the matter off, the repair company sent by LG, Infinity Solutions, out of Irving Texas cannot keep a scheduled appointment! I have now missed 2 days of work by staying home to meet someone who does not show up. The excuses are unending. I will probably have to do the same thing as a previous dissatisfied customer proclaimed. Buy a cheaper washer and store this one until a lawyer can get some results. I cannot sell this 3-year-old machine to anyone in good conscience and I am sorry LG could.

This is our first time purchase LG. We bought this LG washing machine from Home Depot 2 months ago. It havent worked right until now. All the machine have is hot water came out even I choose to use cool wash. I called Home Depot 4 times; they pick and transfer my call at least twice per time. They got my number and promise to solve but never call back. I keep follow up but all I got is to call LG myself. LG WARNED me they are going to charge me service fee if I didnt got their number from Home Depot. The same day, I have to go in to Home Depot store and ask for LGs number. I called LG back, the same guy picked up my phone call (same voice, same accent), he got all the information: the model type, if I still have my receipt, if I still have my warranty, and told me IT MIGHT BECAUSE THEIR INSTALLATION PERSON PLUGGED THE COLD AND HOT WATER OPPOSITE WAY AND TOLD ME TO FIX IT MYSELF! Can you all believe that? I have never done things like this. What if I break it? Will they reject to fix it for free because the machine broke by human factor? What if I changed it and its still not working right? I reject their suggest; they leave me a number and told me to contact with service MYSELF, again! When I require to speak to a manager, they refuse my request a euphemistic way which is I dont need a manager because he can help me! I really feel like neither Home Depot and LG want to help me with it at all. They push their responsibility away. If they cant push them away then they will set up a lot trouble. They just sell me their product and treat me like a nut. I have my schedule; I have my job. I had enough. I will never by their product again.

Right after 1 year warranty, my washer which is upstairs flooded my downstairs. Often people think it is a bad hose. Brand new house and everything. The rear tub assembly was at fault. Just a faulty machine, lucky us. They had me running circles to try to pay a claim. Finally I just paid out of pocket to fix downstairs ceiling, electrical etc. The washer continued to be a problem, rusting on the side near the top and we would see some water running down the side. Repairman said he sees this all the time. Water will spray out the seam near the top. NEXT, Dryer runs when door is shut continuously. Just spoke to a woman who lost her whole house to fire with same problem. Going to buy simple Maytag now.

Bought LG appliances for our new home a year ago; love the refrigerator & stove, but hate the dishwasher! I too, wish I had researched this website before purchasing. The dishwasher does get bad odors occasionally, & my husband checked the filter in it, but it was clean. I put a cup of vinegar in a wash cycle of dishes & it went away. The reason there was no food in the filter is because we thoroughly rinse, almost wash, the dishes before we run it 1-2 times a week! Very disappointed in the cleansing of the dishes! If a knife had mayo on it when put into the dishwasher, even a small amount, its still on there when it comes out! Doesnt clean coffee stains out of cups, either. I would never buy another LG Dishwasher or recommend it! It is very quiet, but I would trade the noise, for clean dishes! No other problems so far!

Purchased a highly rated LG refrigerator in 2011 with a 10 year warranty on the compressor. 8 years to the day, the compressor died. Compressor is under warranty, but other parts & labor are my expense. When the repairman went to install the replacement compressor sent from LG he found it was not the same. In fact it was very different. LG Parts dept said it was compatible & should work. The repairman, who has 30 + years experience, told us that the refrigerator would need rewiring & even then there was no guarantee it would work. He estimated his labor time to be 4 hours. Further discussion with LG brought no other resolution. Bottom line, they do not have the compressor for older models. They could have offered to put the labor under warranty but they did not. Their final word was that someone on their end (from the parts dept) would instruct the repairman how to install the compressor. We know this repairman for over 20 years. He is very honest & very good. He said trying to install the compressor sent, as is would be a fire hazard. His recommendation is to save our money on the labor cost & put it to a new refrigerator. NOT LG. Another comment: I had little choice in 2011 when I went to buy a refrigerator the size I wanted. The bottom freezer was the style. I hate it for many reasons. You cant put boxes in without them jamming; even ice cream containers. I freeze meat & chicken in air tight bags in order to fit more in. I am now looking for a top freezer instead.

Purchased counter-depth fridge in 9/2016. Compressor failed 10/2018. Repaired under warranty. Fridge failed again in 9/2019. Waited 10 days for certified repairman. Fridge failed again in 3 days. Waiting for LG to settle with us. Last heard from them 17 October.

I purchased this machine for 962$ 3 years ago and it is the worst washing machine Ive ever owned. It is locked up now with a load of clothes in it and the electronics are completely dead. It will not respond to any reset even though it has power. They want to send a technician to the house at my expense. I dont want to invest any more money into this machine because even when it was working it was a lousy machine. I will never buy another LG product. I will advise all of my friends of this experience. I just wish I had visited the online reviews and read about other peoples experiences with LG before my purchase. They have a very poor reputation.

I purchased an LG Refrigerator the end of January which was delivered the 1st week of February. Three weeks later I was dealing with LG Customer Service as the compressor had twice made a terrible grinding noise. After several calls they escalated the issue for an exchange but stated it would take 5 days & to call back then which I did. When contacted after the 5 day period they again gave the exact same directive. I was grateful Best Buy agreed to change it which they did the 1st week in April and advised if I had the extended warranty with Geek Squad they would have taken care of it right away so I bought it on the replacement. The split door on the replacement refrigerator would not close properly & the alarm for that door did not function. Contacted Geek Squad who wrote upon order for repair but the order would not allow it to be scheduled for repair as there are NO SERVICE REPS in this area. How can anyone sell products that have a manufacturer AND an extended warranty when there is NO AVAILABLE SERVICE??? Best Buy sent 3 people from the local store & they offered to replace again but they only allow one (1) replacement on an extended warranty so if there would be anything wrong with the 3rd one I would be out of luck. So today I will go to Best Buy and hopefully get a full refund and go to a local appliance dealer (who services direct) to get a different brand that will cost more. We all loved the design of the LG but I no longer trust LG or Best Buy.

I contacted customer service about my freezer dying, they told me that the earliest it could send a technician was 3 days. Ok they’re busy I can accept that. Oh but nobody shows up to repair my freezer after my wife took a vacation day so she could be home when he showed up. I returned a call back to customer support and the gentleman said to hold on he was going to call the technician. Then he comes back and tells me that he can’t get in contact with the technician but here is his number you can call them. After calling for the last 4 days still nobody to repair freezer! But oh does it get better because this morning now the refrigerator part is not cold. So again I contact customer support and the guy tells me he can’t get in contact with the technician. We have tried all week long what makes you think you could contact them today. Then customer support told me that he is going to change repair technicians and the earliest they could come out to repair would be 2 weeks. I said I can’t go 2 weeks without a refrigerator, could they reimburse me with another refrigerator. The answer is no we can’t do that till the technician says it’s un-repairable. So okay geniuses what do you do for 2 weeks with medication that needs to stay cold and not being able to afford eating out every day for 2 weeks. DO NOT, I REPEAT, DO NOT AND ONE MORE TIME DO NOT BUY ANYTHING FROM LG BECAUSE YOU CANNOT GET IT REPAIRED!!

This is the worst machine ever. They are now selling a 2 year old machine at local flea markets to see if a sucker will buy it. True Balance means it will never truly balance and will not wash one load of clothing without it taking you hours. This machine might work on cement and only cement because if it is on a wood flooring it will not work.I have found that if I load clothes, it keeps trying to sense the clothing, then I shut it off, restart and let it go. I can get half a cycle done until it spins then is off balance again. Then you shut it off, turn it back on to spin. Shut it off, then restart with rinse and spin... You can sometimes get it to work. The worst design ever for this high priced piece of junk.LG is not a company I will ever purchase from again. Do not buy this machine and do not take this machine if it is given to you for free. All other comments are true. It will not wash clothes. It just spins around and uses endless amounts of water to balance. Hours upon hours for 1 small load. If you have this machine do what I listed above. Have the exact same type of clothing, start a cycle, let it get it wet, when it gives you the error message shut it off, restart when clothes are wet, then when it does the IE shut it off, restart on spin, then restart on rinse/spin. You can get one load done if you are lucky.LG is a horrible company. My LG phone failed after a year, the Washer has never worked... and other items. No more LG. Life is not Good with LG. Life stinks with LG and you pay the price. We paid over $900.00 for this washer and it never worked right. We are seasonal so by the time we returned the warranty is up and they cant find the extended warranty in Lowes system. Go figure. The call center was also a joke. Not in the USA and they tell you you are out of luck. Stay away from LG.

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

I bought a LG Electric Range, Model # LSE4611ST in Feb. 2020. I have just used the self-clean option and it did not clean the oven completely. I used an oven cleaner and now I have white blotches all over the oven. I have never owned an oven that could not handle oven cleaners. I would like to know how to fix this issue in my $1600 range. Very upset this happened to my fairly new range!

Our refrigerator (model # LMXS30776S) is just over 3 1/2 years old, and this will now be the 7th time we’ve had it fail. Just last month, we had to have the ice maker replaced because of a leak. Five months ago, the evaporator, drier and ice maker assemblies were replaced as it was not cooling. The year before that we had to have the compressor and evaporator replaced along with a repair to the ice maker, losing a vast majority of our food in the process. Now, not only is the ice maker not working, but the fridge won’t cool below 52 degrees. Based on all of the complaints and class action lawsuits that have surfaced, this is a widespread problem that needs to be remedied. History would suggest that we will be in the same position in another 6 months down the road. LG needs to be held liable for the damages caused to their customers.