After buying LG refrigerator within 7 months the upper freezing compartment stopped working. After the complaint technician came made it work. But again after 9 months faced same issue. Then again technician did resolved it. At the second visit I asked the technician to make sure this should not happen again if it does give me a replacement. But again after 11 months it again freezing was not happening. So again I raised a complain but as the 1 warranty was going to they stopped responding. After 12 months when 1 year free service expired the call center executive without listening to the issue just telling that I will be charged and when I started explained previous complain they started hanging up phone on me. LG service really ridiculous. They dont treat customers well. If this is a case I would say Please dont buy their product.

Our LG French door refrigerator stopped cooling as noticed on a Thursday evening. The next day, Friday, early in the morning, I tried to reach the LG call repair centre but I was put on hold. I waited holding the phone to my ear for about 10 minutes. Then I called Corbeil Appliances in Ottawa and I was told that I might have to wait on hold for at least a half hour. This is not acceptable. I did try calling the LG repair centre again throughout the morning but again I was put on hold. Then finally on that same Friday afternoon, someone answered at the LG call repair centre. I was then booked in for service the following Thursday which is about one week of waiting without a refrigerator to cool foods and medicines.This LG repair call centre and service is not acceptable. We have an extended warranty which fortunately was still in effect. The LG service technician was professional and repaired our LG refrigerator. He appreciated our frustration at trying to book an appointment to have our refrigerator repaired. In the future, I dont think I will consider buying another LG product as long as reviews re: booking a service repair, remain negative. I will also recommend to friends that they read the LG repair call centre reviews before they consider purchasing an LG product. Come on, LG product personnel, improve your LG repair call centre customer service!

Mine is only 2 years old and is broken again. I call LG customer service and they give me the runaround. They kept telling me that they didnt have appointments yet but keep calling back. Finally, they just tell me to call a local repairman and give me the name and #. So I call and this is what the guy tells me. Were swamped, We are getting 5 calls a day on that refrigerator. We are getting the part straight from LG and they are failing in 3 weeks. He said that its a piece of **. And not to invest any more money in it and go out and get a new refrigerator.

Washing Machine Model WT1101CW - There are several issues, the top being that the washer does a poor job of cleaning clothes. Ive had to soak white shirts in bleach to get out normal dirt. Ive had to wash clothes twice and three times to get them to even smell clean. I had a 20 year old Maytag prior to the LG and Im ready to get rid of this one after only having it 3 months. A second issue is that it leaves a full tray of water in the dispenser after the cycle is completed. I have to dump out the water every time. I called for service and they will not come out for that issue - stating that they only respond to technical issues and thats not technical. What??? Ive followed all of their instructions - and even called them 2 weeks after having the machine. No response from LG.

Bought our LG French door refrigerator Sept 2017, July of 2018 our fridge stopped working. Customer service is horrible. With every call we hear that we will get an email in 3 to 5 days and that there is no one to service it in this area so it will take longer for someone to come out. We never receive the emails and have put out 3 calls to them each time we are told we are on the list. After the second week of waiting, our fridge has started cooling again and we are unsure what to make if it. Nervous to use it since we are unsure if it will stop working again and we will be out more food items. With a fridge less than 1 year old that we are still paying for we are truly frustrated! It has now been 3 weeks of waiting and still nothing. Our fridge is under the 1 year warranty but what good does that do if nobody comes to fix it! Buyer beware!

Purchased an LG Side by Side the year it hit the market in 2016. Ive makes stopped working in 2017. Not a big deal because Ive is cheap and easy to make. In January 2019 I discovered that the refrigerator had completely stopped working. Unit was purchased from HH Gregg which has since closed down, leaving me no option but to contact LG directly. It is now well into April - 3 compressors and multiple technicians later - unit still does not work. The latest compressor was put in 2.5 weeks ago. The technician told LG techs that day that the unit was beyond repair and needed to be replaced as a lemon. LGs solution was to schedule the same tech to come back to my home on 4/16 with no new parts of instructions. On top of losing enough groceries to feed our family of six, now we have to added expense of a rented refrigerator. The useless unit is taking up the majority of my dining room. Calling their consumer line is a joke since all you get is a call center with absolutely no knowledge or authority. Do not, I repeat, DO NOT give these people your money. They have absolutely no interest in repeat business so they are perfectly willing to sell you defective products with complete disregard.

LG wt5480cw top load washer - We bought what we thought large cap. top load not cheap washer. We have had it for a year and cannot wash hardly any load-large bedding or just towels without it having a balance problem and it stopping and refilling and trying again. The loads can take several hours if you do not stand there and keep trying to re-shift clothes. We have an extended warranty which we are sorry to have as we are close to accepting our loss and getting a standard machine as our old Kenmore never had this problem for 15 yrs. What can we do?

We bought a new front load LG washer from Home Depot in December 2015. It leaked from day 1 from the bottom of the door dripping down the washer to puddle on the floor. 5 months later we are still dealing with the issue. We have had 4 service calls with replacement of the seal, the door, and tightening the hinges. It still leaks and the foreign speaking folks in customer service just create another service ticket with a new company so they keep stringing us along inconveniencing the homeowner with an all day stay at home, wait for the repairman day so when they leave, I still have a washer that leaks. This is my first LG product and will be my last. I hope everyone starts to wake up and find another company to purchase from because LG by far is the most despicable company to have to deal with. If I could I would give it a NEGATIVE 5 star review. Very dissatisfied doesnt describe my experience. They truly dont give a darn about the customer!

After installing a new LG gas dryer the dryer ran fine but there was no heat. I called LG and they said a service person would call within 48 hours. The first contact from a repair person was 3 weeks later, not 48 hours. When I declined the service (I had already paid a local service person to do the work) the LG service person on the phone was quite insistent about why I did not want service at that point and refused to accept that fact that their huge delay in time was the problem..

Lg French Door 25 Cubic Foot Fridge eats a ton of energy. Recall did not fix problem.

The tubes in the back for the water and ice maker have sprung leaks 4 times in 8 years. The repairman says that the tubes are too small in diameter. Other makes make them larger. But it has cost me $75 to $100 every time I have to have them repaired. I would not ever buy another LG refrigerator.

I have 4-year old front load LG washing machine. The door is either wide open or it is locked shut. I hate having to keep the door wide open and if you leave it shut, it stinks! I FINALLY FOUND A SOLUTION - a new product called FRONT LOAD FRESH cost ME ONLY $12.95. Front Load Fresh is a bracket I purchased on Etsy through Simple Life products; it partially holds open any front load washing machine door. Finally my laundry room looks nice and my washing machine no longer stinks. By the way they also have top load Fresh - a bracket to hold open top load washing machines for $12.95 on Etsy.

I scheduled and paid for a service call to have my washer repaired 5 days in advance. Took the day off work so I could be there for the technician between 8a-12p. Technician calls on the afternoon prior and says he is going to come at 3p-5p because coming between 8a-12p would make all of the other customers wait due to the amount of time it will take to fix my washer. So this becomes my problem?! Then the technician gets angry with me because I called LG to see if they can reschedule and then tells me he is not coming out to fix my washer. I was nothing but professional with him, but there was no way he was coming into my house to fix my washer now. I spent nearly 4 hours of my day dealing with LG - waiting on hold, negotiating with them, trying to get a replacement technician, etc, until I finally decided that getting a refund for $260 repair bill would be better spent on a new washer and dryer (which didnt need to be replaced). Ill give you one guess as to which brand I DIDNT buy! I got a brand new Maytag washer and dryer for $1700, which means Ill never have to deal with LG again. I will never own another LG product. LG, if youre reading this, your customer service is the worst experience Ive ever had with a customer care team. I guess it says a lot that I would rather spend $1700 than give you $260 for a repair on a product that served me well for nearly 9 years. The dryer is still going strong, but Ill sell it to offset my new purchase. For me, it wasnt the product, but the people.

My LG washer turned itself on when I was not at home. It filled up with water and because it was not in a cycle the door wasnt locked so the pressure from the water pushed the door open and the water continued to pour out. I came home to my house being flooded, water went through my vents and into my crawlspace. When the repairman came he witnessed the washer doing it all over again! I called LG, they told me to get 2 estimates, send them pictures, fill out documents and send them my old parts and I did. I thought they were going to help. I am now going into my 6th week of them leading me on to believe they are going to help me. They keep saying they have to do testing then they said they had to send the main control panel to Korea for further testing. I have over 30,000 in damages, my daughter is allergic to mold and not one person at LG gives a hoot! I am setting my LG washer & dryer at the end of my driveway (its 3 years old) I will never ever purchase anything with those initials on it again! Their customer service is as bad as their product! Oh it also leaks water from underneath during wash cycle too. The lady asked me at one point what cycle was your washer in when it leaked. I said AGAIN my washer was not in a CYCLE and it did not LEAK. It turned itself on, filled with water and sent out about 70 gallons of water. If you want to know what cycle my washer was in.... ask the washer! I had it on OFF!

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

Purchased washer in October. Has leaked since day one. Have tried to get it repaired or replaced numerous times and it still has not been done! No one wants to have water running on their floor every time they do the laundry. I purchased this washer from Lowes but was told to contact LG for service. Someone needs to step up to the plate to fix this issue!

I purchased an LG Dishwasher LDP6797ST on 1/27/18. On 1/21/19 just 6 days before the warranty would have expired the dishwasher wouldn't power on. A day later it powered on but wouldn't function properly. Scared I would have warranty expiration problems, I quickly purchased an additional 2 year extension and sent in a service repair via LG website. Two days later they contacted me and tried some troubleshooting over the phone. It didn't work so the rep said someone would contact me. The repairman contacted me 2 days later and said he needed to order a power board. Two days later he called and stated he was coming to repair. He showed and made the repair and the dishwasher has been working flawlessly. I also have had an OLED TV for 2 years and never experienced any problems with it.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem - the ice maker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Ice maker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire motherboard for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Motherboard (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Water dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, dont expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech LG is great. That is how I can afford have all the things my family really likes! Without LG I couldnt make nearly as good a living.

DONT STOP UNTIL YOU GET YOUR MONEY BACK... I DID. My 4-year old LG fridge stopped working. The fridge was warm and the cooler was warm but everything else worked (lights, water). I had the same horrible experience as most of the reviews I have read. Multiple phone calls leading to nowhere. Had 3 different techs sent by LG and all diagnosed different problems. One said I needed new compressor, the other said compressor was fine but that I had a blockage, the third said I have a leak. I was still covered under the warranty but the techs all explained that the fix was extensive, might not solve issue and it could break down again. Ive never been more proud and embarrassed at myself in my life. I kicked and screamed and shouted and fought with them on the phone for over an hour and a half until they approved me getting my money back (even then I waited for the confirmation email saying so). Im not the type of person to act like that but ultimately I had to be to get what I deserved. My advice, dont give in and fight like heck to get your money back... it can happen. LG should be ashamed of themselves for bad products and horrible customer service. Very few positive reviews about their refrigerators.

Updated on 07/03/2019: This review is the follow-up of my prior review on 7/2/19 of my expensive LG refrigerator that was purchased in April of 2016 and stopped working after just 3 years on 7/2/19. I made contact to an Appliance repair company since obviously my family can not go without a refrigerator. I was told this repair is a compressor issue and with the cost of a new compressor along with the labor cost, my repair for this nearly new refrigeration will be approximately $900.00-$1000.00 to repair. My refrigerator was obviously the most expensive item of my ridiculous $5000.00 LG appliance kitchen package purchase! Now, I’m looking at an additional cost of possibly another $1000.00 for what should definitely still be under warranty for at least an additional two (2) years, along with the loss of well over $500.00 in spoiled food during a Holiday week. My family is now scrambling to get some food and attempt to enjoy the Holiday, however, we obviously do not have a place to even store the food we have to buy once again since we need to buy another refrigerator also! I would never pay another $1000.00 to fix a LG piece of garbage that dies in 3 years. It appears this terrible Company realized they ripped off everyone who purchased their junk products prior to January 2018 since their website now provides the normal five (5) year warranty like every other company always did, but hey they made a lot of money ripping people off prior. I will reiterate and cannot stress enough, stay away and don’t trust anything from LG and their expensive awful appliances now or ever.Original Review: I purchased a complete four (4) piece LG kitchen appliance package for over $5000.00 in April of 2016 and now only 3 years later this refrigerator stopped cooling and all of our food was ruined. I checked online for the warranty and their site unbelievably stated I was out of warranty after one (1) year and would require a paid service call to assess and repair this refrigerator. There is not one (1) other company out there that would provide only a 1 year warranty on an expensive refrigerator, that is just totally unheard of. I also had a problem with their stove after only 6 months but they were forced to fix that issue under their terrible warranty program. In checking their website warranty page they now have a notation stating appliances purchased after January 2018 have a 5 year warranty, seriously my products are only from 2016. My advice is to stay away from all LG appliances, they are horrible products!

I have an LG F1443WD and after two and a half months of use, appeared at the end of the wash, one of tattered cuffs/cut. Someone else had knowledge of the same situation? If yes, what was the official response that LG presented? Damaged clothing as shown in photo.

I purchased a LG top loader in March 2015. Less than 3 months later the machine kept registering an IE symbol. I contacted LG support and the earliest they could send someone was 10 - 14 days. Then the contractors they listed were not in my state! After contacting customer service dept a 90 minute phone call was told the service company that I found willing to come out and service machine was not covered. No parts or labor charges would be covered. I am still in negotiations to try and resolve broken circuit board. DONT BOTHER BUYING LG PRODUCTS. NOT WORTH HASSLE! VERY DISAPPOINTED!

The good part about LG is that they do try to present a customer service initiative to folks who post on social media. Sadly, it is a hollow effort. As anyone can read on this site, the response is either a really poor AI or worse, a person who types the same thing. Buying a $2,000+ refrigerator that makes excessive noise is unarguably a significant issue. LG claims this noise is normal, and I dispute that. Compressor noise that can be heard in other rooms is not normal.While LG did send a technician out to assess this issue, that was inconclusive, and the best LG can offer is to send another one out. But if the noise - the worst Ive experienced with any refrigerator for decades - is considered normal, why bother. When buying an LG refrigerator, be sure to buy the retailers extended warranty that allows a return after 3 (or whatever) attempts to repair.

My wife and I purchased an LG gas range (model LRG3081ST) and found that it overcooked food. When testing I found the range overheats during the pre-heat cycle. After setting the bake temperature you can watch the thermometer increase by 5 degrees every 6 to 7 seconds. When the thermometer reaches 5 degrees below the set temperature, it stays with that display for about 2 minutes while the oven continues to heat. When the pre-heat notification sounds, the pre-heat temperature is about 100 degrees above the set temperature.I opened a case with LG and they sent a repair tech to look at the oven. The tech confirmed the issue and tried to order a replacement control board. LG told him that was the way the oven is supposed to work and wouldnt allow him to order the new board. Ive now submitted a customer complaint but dont have any idea if anyone will make any changes. I cant imagine LG would actually design an oven that is supposed to overheat by 100 degrees. Our current resolution is to set the bake temperature, go through the pre-heat cycle, let the oven stand until it relights to maintain the set bake temperature, and then put the food in the oven. This isnt acceptable.

Is this level of service LG intends to provide? We visited LG PEL and New Allied Gujranwala, Pakistan regarding our one LG washing machine (product model: wd80150) issue, but both were saying, “We are not providing LG after sale service.” I even sent 5 emails to LG customer service on August 17, 2011, and they did issue a complaint reference number **. I received what I felt was extremely poor service, and I felt I should write and inform you. They did issue a complaint reference number **; still, they are saying that they do not have LG parts and testing equipment. Im sure that this isnt the level of service you intend to provide. I would like to continue being a customer of LG, but I feel this type of after sale service makes it easy for your customers to simply never do business with you again. I look forward to hearing from you.

Just under two years, both refrigerator & freezer stopped cooling. Thankfully we bought the extended warranty. It will be around 2 weeks before this fridge will be running again. Techs need to come out a diagnosis issue before bringing parts. Waiting a week for someone to even come look at this is crazy. Reading on the internet this is a very common issue with LG fridges. Compressors failing after 2 years. I really regret buying this fridge when we renoed the kitchen. My old one is in the garage with zero issues after 12 years.

We buy this august 8 2012. The machine replace one 9 year old front load kenmore HE 2 PLUS, still working great and not rust. My wife like top load, the reasons we buy. Lg start rust round the glass on door on bottom and on dispenser liquid after 17 month. We call the co. Lg with answer negative, they not cover for rust. We call the extension warranty 4 year. They said we not cover for rust, they cover just mechanical. Its ridiculous. We show the picture on home depot. They said we can give 30% discount on new one. In conclusion I got lemon from lg. I was fan for lg, buying ac, lcd, tv and many more.. We not buy no more from lg.

LG electric range oven switch stopped working after two years. I was told by LG it would cost 1000 to replace the board. I will never purchase LG products again.

I am a neat freak when it comes to my appliances, I use an aluminum tray at the bottom of my oven to catch spills, etc. We had our stove for 6-7 years, I used the self clean option for the first time today. The sides, where the metal shelving are held is rusted. The coating on the bottom of the oven cracked & sections rusted, the metal sheeting is also warped. Like others, I bought LG because of the reputation that Consumer Reports said. Obviously they didnt test the stove long enough or use it the way a real homeowner would use it, and here we paid close to $1800 for our glass top stove and it cant last 10 years. From now on, a stove better have a damned good warranty before I ever buy it.

The machine was part of a stacked set purchased from Sears in Toronto with extended warranty in late 2012. It was very reliable until 2019 when it was 6 years and 6 months old. It then developed a leak and need a new gasket which was provided by LG under their One Price service (about $280, I recall). Last month it developed a further leak. My wife read the manual and looked for possible causes. She cleaned out the soap dispenser - this resulted in a flood when we turned the machine on.We called LG - we were no longer eligible for their full price service. They despatched a local company, European Appliance Repair. They charged $300 Canadian plus tax (extra because they needed two men for a stacked unit). My wife told them the full story - an initial leak, and then a flood. They replaced a small part. The next day there was a small leak - we were unsure if there was residue from the flood, but immediately contacted LG. We said we would wait a few days to see if the leak persisted. It became evident that it would occur on the spin cycle whenever there was a full load. We rang up and made an appointment for June 22nd. The appointment was then postponed to the 23rd in a message received on June 16.On June 19 at close of business we got a message saying our appointment was cancelled or postponed. It was impossible to get clarification till the new week began. On June 21 at 9.00 we rang and were informed that someone would come that day, and that the cancellation message was an error. However, nobody could come that day, because European Appliance Repair did not recall they had to send two people out. An appointment was made for 3 to 5 on the 23rd, but the same two repairmen appeared at 8 p.m. They announced after 35 minutes that we would need a gasket. We would have to pay for the part and additional labour. They denied that we had told them that we had a leak before my wife cleaned the soap dispenser. We have no idea whether they did not hear what my wife had said or were telling an untruth.It was clear to us that they were in a hurry on both occasions, probably overworked because of the pandemic. We noted that a gasket had been replaced the previous year. Gaskets, we were told, could never be guaranteed because customers often put sharp objects in machines. We spoke to an LG rep. on the phone. He insisted that no further charge would be levied, and that, if we did not get satisfaction, LG would give us an allowance toward a new machine. Two days later we spoke to a woman at European Appliance Repair. They proposed to treat the repair as a separate problem and charge 250 labor plus tax plus the cost of the part (plus, of course, $620 Canadian we had paid for April, 2019 and May, 2020 leaks). They had clearly heard nothing from LG.After this we spoke with three LG reps. (we had difficulty communicating with the first two). The third person with whom we spoke said that a gasket would not normally tear because a few coins had gone through the machine (we do not keep sharp objects in our pockets). Furthermore, he agreed to escalate the issue and get back to us the next day. He warned that the replacement model that succeeded ours might not be stackable with the old dryer, should we decide on replacement by LG. We do not have room to house the units in another way.Naturally enough, nobody from LG did get back to us in 24 hours about our “escalated issue. Today we decided to buy a stackable set made by another manufacturer. We are surrendering a perfectly good dryer - but there appears to be no alternative. On the basis of this experience I would not advise anybody to buy an LG washer or dryer, unless you expect to replace your machine every six years, and to be particularly careful when selecting stackable units.

The front loading washer and dryer have a tendency to pull threads and tatter clothes. Have been unable to find any snags or loose parts in the machines, but it continues to tear up our clothes and linens. The machines are a year old and have just started doing this. May need to switch back to our old brands of machines. Went back to place of purchase and they shrugged their shoulders and said this is a recurring problem. Their suggestion was to call a tech and spend $250 for a service call.

There are multiple accounts on this forum of electrical arcing of the wiring to the warming drawer of various LG range models manufactured around 2007, however I cannot get any resolution through web searches and LGs customer service is non-responsive to my issue. Our range (LG model LSC5622BW) arched out inside the warming drawer cabinet at the electrical connectors to the warming element and burnt the adjacent drawer itself, and didnt trip the circuit breaker. The warming drawer was off at the time and we have never used it/turned it on so it seems rather unsafe that it would be energized to the element and be capable of arching? This was one of the same series of LG electric ranges that had the stove top element controls recall issue, for which we had the motherboard replaced a few years ago. These are not cheap appliances and brings into question the compliance with the applicable electrical safety codes. Anyone know if there is any means of recourse for safety issues with an appliance that are out of warranty?

We paid top dollar (over $3000) for an LG Linear refrigerator in June, 2015. In March, 2018, it began making strange clicking noises so we got online and followed some tutorials about how to fix it. Nothing worked. We had a repairman come and he had to replace the control board and fan, at a cost to us of about $600. Now here we are in October, 2019 and it’s doing the exact same thing. We are looking at having to replace both exact same things, only this time it will cost $690. We could have bought a new refrigerator for what we’ve spent on repairs in the past four years. I will never buy another LG product. Maybe the company will see this and offer some compensation, but I doubt it. It’s infuriating!

My wife and I purchased a new 30 cu.ft LG French door refrigerator Feb.15th 2015. Within 6 months we had a defrosting problem, service man came out. A few months later same problem except worse. MELTED AND SPOILAGE. Service man came out. Kept replacing the same part. Now I must have LG EXTENDED WARRANTY, A LG CONTRACTED service man came out, he was saying NO its a compressor. He came out again. HE TOLD THEM ITS A COMPRESSOR. They thought they (LG) knew better.Finally a LG Co. Repair man came out, with a compressor. Problem solved. Each time I called for service IT WAS 2 WEEKS before it was put in, even though it was not right. The last time it was 3 weeks but problem solved. I had to purchase another refrigerator, NOT A LG. It is performing great. A GE, I HAD NOT BEEN ABLE TO USE THIS LG for about 12 WEEKS because of being ordered and BEING WRONG part. The customer service IS SO BAD. Then, the last time LG service came out, I was charged $395 because the ext. warranty had expired. My purchase date from SPENCERS APPL. Feb.15th 2015, $2750.

My husband bought this stove for me on Feb 14th, I was thrilled! I love to bake and cook and even canning. I had the stove for less than a month and the large right burner died. I called to have it repaired. We kept using the stove, and before the repairman could get to us, the entire top died! You could push the buttons, they would come on but didnt heat up. The repairman came out, looked at the stove and said he had to order the parts. Two weeks later, he replaced the motherboard and everything was up and running just fine.Two months later, we had the same issue. The left burner goes this time. Again, the same repairman comes out, looks at the stove, he again orders the same parts. He replaces the motherboard again. On the 3rd repair, LG tells me the repair guy is the one who has to call it a lemon, the repair guy tells me its LG that has to call it a lemon. Okay, so he repaired it and I just let it go, WHICH I have NOT have done!Dec. 14, we call the repairman again, I am now on my 4th repair for the same thing! Now LG wants to see my receipt for the stove, and they are sending it to their Claims dept. to see if they can replace this stupid stove. I really hope they do NOT plan to send me another stove like this one! Last week, the repairman came out, of course they have to order the parts and I am just betting, my stove will NOT be repaired in time for me to cook the family Christmas dinner!It really sucks to spend all that money for a stove that only works part time! The repair guy said, he also see problems with stove that have fancy mother boards. If you buy this stove, make sure you have a backup plan! I am currently baking cookies on a small rack while sitting on coffee cups in a roaster pan and it SUCKS! Now, I guess I will have to cook Christmas dinner on a George foreman grill, a roaster pan, and an electric skillet or its fast food. Geez like a great dinner for Christmas, NOT!

I bought my LG French door side by side unit LMXC23746 in 2016 and now after 21 months it stopped cooling. LGs authorized repair guys checked it out, and as they were suspecting (1) the compressor is bad!!! and (2) the sealed unit is leaking!!! Parts are on order and no ETA on when it will be available. Meanwhile get used to living without a refrigerator! As I am reading this seems to be a common problem on recent LG refrigerators. I paid 3 grands for this high-end LG unit and looks like it was a BIG MISTAKE! Never LG again! Not sure if we can sue them for common failure based on the common occurrence!

Professional company, ice maker, friends and family recommend LG refrigerator, heard reviews on it that it was good. Did meet my expectations on what I wanted the fridge to do which is store and keep my food cold. Enjoy storing food in it and keeps food cold. Looks nice. Ice maker, water machine and the bright inside of the fridge, the exterior is a nice material. That is all I like about the LG fridge. But improve space inside fridge. Dont like double doors. Too many shelves. Not enough room. Side by side doors.

Can someone please tell me why this refrigerator is making this whining noise and the ice maker is not working?

I purchased an LG Refrigerator Door-in-Door in December 2015. On September 14, 2014 I woke up to water all over my kitchen floor due to ice melted in freezer. First thing was to use troubleshooting guide. Did all resets suggested with no results. Called LG and went through all that again with them. Was told to reset and wait 24 hrs then check and call if not cooling. Needless to say this did not work. I lost a freezer and refrigerator full of food. All spoiled. Following Saturday a repairman came out and said that compressor was gone. They ordered a compressor on September 22, 2016. Today is Oct. 10, 2016 and I still have no resolution.I have made many calls both to LG and the place supposedly responsible for repair with no satisfaction. I have never encountered such poor customer service in my life. I just walked around my home and realized that I have 3 LG TVs, a Blu Ray, refrigerator, and microwave. Therefore it is obvious I have spent a lot of money on LG products. I now see that the company does not stand behind its products so I will not purchase any more of their merchandise. As I looked through the reviews I see that I am not alone. LG MUST NOT CARE ABOUT THEIR CONSUMERS. So as customers we need to let them know that there is no excuse for such poor workmanship or service.

This is a new LG Top Washer. 2nd call to Repair. Awful

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

I have been reading many of the disturbing complaints in this forum regarding the LG washer recall and can only add to the frustration expressed here. My parents purchased one of the models that has been recalled (WT5101HV Serial No. 007KWYP02018), about 18 months ago. The machine was acting up, and they just got the letter about 2 months ago. We called LG and scheduled to have a technician come out, and they did the software patch download. This was a joke! It did not fix the problem, instead it only perpetuated it. Now, instead of the wash load spinning rapidly out of balance.... it spins much more slowly and still out of balance! In addition, the wash and rinse cycles still do not work properly. The machine starts the normal wash cycle, and never drains any of the soapy water! Instead, it keeps adding more and more water (just like before). It only drains all of the dirty soapy water (very slowly) at the end of the Full wash/rinse/and softener cycle. And it never properly spins the wet clothes to remove excess dirty water. This process takes 3 times as long as before, and the clothes never come out totally clean. A simple load can take all day to complete! They are ready to Dump the unit in the ocean! Does anyone know if there is any kind of class action or formal legal group that is trying to get LG to make customers whole?

It often takes an entire day to do one load of laundry because this LG top load washer WT4870CW cannot balance itself and vibrates severely and smacks into the wall. Often, when I try to rebalance a load, the load seems to be already balanced, but the machine does not think it is balanced. This HE machine is supposed to save water, but the water constantly runs as the machine tries to balance at the spin at the end of the wash and during the rinse cycle. I have tried to contact LG several times through their online portal and they ignore my requests for service, or send me a video about how to balance the machine (the machine is level). Now going through the calling them phase of trying to get this resolved. I hate this machine and wish I had never bought it. It does not work as intended and LG is falsely advertising this machine as a water saving appliance because the water seems to run the entire wash. Do not buy this machine!!!

We purchased LG washer WT5070VC and LG dryer DLEX5170W in November 2012. Total cost new at Home Depot was $1400. They are both broken and cost of repair is $700. I contacted LG this morning and spent three hours on the phone with them. They did several diagnostic tests over the phone. They offered nothing. They did try to set me up with a local repairman and could not find one. We contacted Home Depot on our own and paid $97 for their diagnostician to come out. His price for repairs is the $700 mentioned above for a washing machine clutch and assembly as well as the dryer vent blower. These are both minor repairs and will still have this gross total to fix. Will never purchase LG again and plan to discourage others from buying as well. If there is anything I can do to further contact LG, please let me know. I have sent an email to their customer service dept following my phone call with customer service and diagnostics this morning.

We had this microwave for a few months and it started tripping the breaker. We had the breaker and all the electrical parts checked - nothing. We called to have it checked and repaired. They replaced a couple of parts in the unit - it still would trip the breaker. Called again and told them to replace the whole thing. Got a new microwave - and every now and then it will trip the breaker. Our old microwave NEVER tripped the breaker or had any issues with it, we only replaced it because we were remodeling our kitchen with all new appliances.

The motherboard on our 3-door French door style LG - LFX25960ST heated up, melted the plastic housing, and almost started a fire. Thank goodness I was home when it happened. The repairman said the he has had numerous complaints about the LG, and that this should not have happened. I am going to try to get LG to assume some responsibility, but after seeing the comments below I am not optimistic.

Ice maker quit, door rusting - I purchased it in 2009. In 2010, the ice maker had to be replaced at my expense and still doesnt produce enough ice. In 2011, the area around the ice dispenser on the door started rusting and hasnt stopped. The dispenser opening freezes up.

Im another LG hater, and will never even consider another of their products. Our 2-1/2 yr old washer leaves either a black or a white fish scale type residue, which is worse after cleaning the tub. After talking to LG several times, we were told we use the wrong detergent, the wrong tub cleaning product (both untrue) and that we should just keep cleaning it. Our other choice was to call a service person at our cost. We are retired, and do 3 - 4 small loads a week. This shouldnt be happening to an old machine, let alone a new one.

Options were priority #1 but cost vs options was a big consideration. Loved the steam dryer feature but wasnt a fan of the track record that front loading washers have with having to be cleaned regularly. However, thats been a minimal issue since we purchased them two years ago. Brand reputation and capacity is a plus as we have 2 kids and very busy schedules. Our need is to do large loads fast. So far thats been the result. Regular repair and low quality construction would be instant turn-offs for my wife and I. But we likely wouldnt look at anything that would fall into those categories anyway. We have the two red LG front loading washer and dryer set with the steam dry option. Were able to load the washer up with large amounts of clothes regularly and wash them quickly, and we actually saw a drop in our water bill after we brought them home. We opted against the pedestals, but were reconsidering that thought as they are a little short for a guy who is 63 and does his own washing. So far, not a single major issue.

Bought in August 26, 2015, from AJ Madison and purchased New Leaf Service Pro 10 year extended warranty, compressor started failing in Feb 2017. Didnt get fixed until April 28th, 2017. Freezer started melting again June 18th, 2017 while fridge still working and top ice works, removed freezer things, dump bottom ice, now freezer working but runs constantly, never shutting off and whistles. Waiting one week for repairman to call, guess Ill have to call him again myself Monday. Glad to have RV fridge and 20 year old Whirlpool Freezer. No more LG.

We purchased a new dishwasher, refrigerator, stove and over the stove microwave oven in 2009 when we renovated our kitchen. We have since had the refrigerator repaired and replaced the dishwasher (with a Kenmore Elite) altogether because the door was leaking and ruined our hardwood floor. We fixed the microwave push button panel once and our stove has never functioned properly. The flames do not come out of the stove top in an even pattern. Now our push button panel on the microwave has quit working again (less than two months after it was replaced for malfunctioning before). These were all bought from Home Depot, brand new. I would not say anything bad about LG with a problem occurring in only one appliance in that period of time, but all four appliances having problems? I will never purchase LG again. I can assure you I will tell everyone I know not to purchase this brand of anything since four different appliances have proved faulty/non-functioning.

13 month old fridge went out completely. Over 12 month warranty but purchased extended. Still took more than 3 weeks before repairs were completed. Received 130.00 for waste of over 240.00 worth of food. Have bought LG before but will hesitate buying again.

LG LFXC24726D purchased Nov 2015, sealed system failure Aug 2018. Sealed system parts under warranty but not labor. Doesn’t matter, because every authorized LG repair service we call refuses the appointment because LG owes them for multiple warranty parts reimbursements! What good is a warranty if no one will honor it? Need to stay up late to find a commercial for one of those class-action law firms. LG fails to stand behind their products. Meanwhile, it great to have spent thousands on a fridge and then have to revert to a dorm fridge.

I purchased a washer and dryer from Hahns appliance in Tulsa, Ok. Within weeks the washer had to be replaced with a new washer. The second lasted just under a year before it would not operate correctly. Water overflowed die to sensor going bad, will not wash just spins, terrible rust around bleach dispenser. Customer service literally laughs when you call to complain. They dont care and the only way to stop this is to not buy their products. Do not subject yourself to misery I have experienced. Look at other brands. You have been warned.

We bought our LG Smart Inverter fridge last year. When we were shopping, we were looking for a spacious freezer and of all fridge weve seen, its layout stood out. The height and the depth (the z-axis) is greater than others. We could stuff a lot of meat, ice cream, ice inside and since last year, we have never filled it up to its full capacity even though weve hosted large parties in our house. It also have compartments inside that are intuitively placed, not just placed there for the heck of it. My favorite is the chiller, its spacious and it can semi-freeze meat, hotdogs, chorizo, making it still fresh.We have not had any problems with the fridge. Hope we dont have to use its 10-year warranty. The only downsides with the fridge is that the egg tray can only accommodate 8 eggs and even though the doors are closed, somehow, insects are able to creep inside. I dont know how they can get inside to both the freezer and the lower compartment. I constantly remove dead insects inside. So far, fridge is performing as expected.

I got a floor model LG LSC27925ST. Great deal but it broke in 5 days. They exchanged it. I was happy for 1 month. The compressor broke and it took almost a month right before Thanksgiving. But it was a aftermarket part, I guess okay. One month later, the heater coil broke. I dont trust my refrigerator. They approved the 150 food loss and they took it back. I wish I never bought LG. I will never buy it again. I hope this help someone.

My LG Electric Range with convection option malfunctioned and caught fire today, Christmas Day 2011. Its model LRE30755 ST/01 and manufactured in June 2007. A wire between the main compartment of the oven and the lower warming drawer compartment (inside the oven) arced and the heat melted a hole in the metal at the bottom of the oven. Essentially, the metal was on fire.Fortunately, the house did not burn down. The oven sort of shut itself off, and it did not trip the circuit breaker. It is out of warranty. Ill be calling the Consumer Product Safety Commission and the PA State Attorneys office in an attempt to get this product recalled. It is dangerous.

Purchased 28 cu ft. fridge (LFSX29766S) 12/15. Worked for great 2 1/2 years and quit. Told compressor was bad. Compressor was covered but labor was $550 plus 4+ days to get one shipped in. Our other option was to buy compressor @ $250 and get it installed next day. I figured $900 and no idea how long it would last wasnt an option. Bought a new one, not an LG. And I will never purchase anything with LG on the product.

So far haven’t had any problems with my LG washing machine. It is easy to operate and cleans the clothes perfectly. You can choose your own cycle but typically I usually just have normal loads unless I am doing a towel or blanket wash in which I choose one of the heavier load settings. I love that I can also add an extra rinse or 2 to any load as well.

My 3 year old LG side by side refrigerator went out on the eve of Thanksgiving (11-27-19). We promptly called LG customer service and was told to wait 4-6 hours for the freezer to freeze again and was told to call back in the am to run the smart IQ diagnostics. Freezer and fridge both out. Most likely the compressor like everyone else. Called 11-29-19 and was given a service repair date of 12-5-2019. I thought that seemed a long time to wait but figured I’d survive. Mind you, we have a household of 9 (7 kids). The day of the 5th I started getting text from repair company saying I was changed to the 13th. Called LG for an earlier appointment and the long run around saga began with countless calls and continues with the same song and dance as everyone else on here. Two weeks without a working fridge and counting....

I had washed a load of clothes and put a mattress protector in the washer and the cycle was almost done when the washer just blew up. I have had my washer for almost a year. I liked it until this. The washer did a total 360. It blew the top totally off it. Water went everywhere and then LG couldnt get out till the next day. This could have been a bad thing if my child or I would have been walking by the washer. It was so loud when it happened. This is a major issue and I will never buy another LG product. The washer was a WT5001C.

The LG washer we purchased, while now out of warranty, is part of a recall for a potentially dangerous failure, where the drum spins unbalanced and out of control causing the whole machine to be violently tossed about. This has been a three week ordeal, so far. The service center has been very good but the part they need is on back-order, nationally. As of this morning 12/3/2015 Im told by LG that they have an anticipated arrival date of the 12/16. LGs customer service manager tells me that we have no options other than wait. Ever been without a washer for a month during the biggest holiday season of the year? I own an electronics repair shop. Among others, were Samsung authorized. If a part cant be delivered within 7 days, Samsung will ship a brand new TV to the customer. THATs customer service. At this point Im basically forced to buy a new washer, have the LG repaired in the garage whenever they can, and give it to a family member or friend that needs one. Happy holidays LG. Youve seen my last dollar.

We bought LG True balance WT4801CW washing machine and matching dryer. $1600.00, on sale on Black Friday 2011, at Home Depot for the set. I hate it. The water doesnt even cover the clothes. I thought something might be wrong with it so I looked in the book and it says it does not fill to cover the clothes, STUPID. I knew it really sucked when I put in a sheet that my grandbaby had touched with powdered sugar on his hands. I even put the washer on extra rinse. I pulled out the sheets and the powdered sugar was still there and DRY. Now the cold water is leaking into the tub even when the washer is off. We have to turn off the cold water completely in between loads. If you forget to remove your clothes as soon as the cycle finishes it will fill with cold water so you have to rewash or at least rinse and spin as there is no spin only option to remove the water. I called LG, they gave me a number to the service repair. I called them, they dont have a repair center. You have to pay them $75.00 to come to your house then they start the billing. I will purchase another washer as I am not putting in any more money into this piece of junk. We own lots of other LG products including cell phones and love them but LG needs to stay away from large appliances as we can all see they SUCK.

I purchased my LG dryer in September 2014 and here we are in December 2017 and guess what... Not drying my clothes because there is no heat!!! I also purchased an extended warranty from HHGregg when I purchased this dryer (and LG washer) and guess what... HHGregg is no longer in business. Do not buy LG products, they stink and for that matter, so does Frigidaire, because I purchased a new refrigerator from them 7 years ago and within the first year I had 3 service calls because the ice maker was not working properly... And to this day, still does not. Unbelievable.

We purchased this fridge almost 1 year ago. Two time the water/ice dispenser has failed. The water and ice will start running without being able to turn them off to where you have to unplug the fridge till a repair person comes to replace the part. Both times I had to call LG for service. Both times their technician did not show up on scheduled day. I wasted 2 days off work with not getting any help from LG. Do not expect anything from LG customer service. I have 4 different claim # for food reimbursement that keep changing and now been told they denied the claim.

Where to start... Loading this is awkward. Nothing fits easily without having to adjust the racks. The silverware holder is flimsy and falls apart every time you pull it out. I had to zip ties ours together. It takes more than 2 hours to run a Normal wash. And unless you washed everything before loading, the chances of the load being 100 percent clean is slim to none. You have a better chance of George Clooney and Brad Pitt washing and drying your dishes by hand than you do of getting a clean load out of this machine! You have to use liquid soap. Pods wont dissolve in this machine. Theres a filter. A pain-in-the-butt filter, with a Rubber washer that is to be emptied and cleaned every few days. Plus the spray arms clog.Often... THIS MACHINE REQUIRES MORE MAINTENANCE THAN A BEVERLY HILLS HOUSEWIFE!!! And like a RHOBH, it does NOT work! This is a perfect machine for a Newlywed couple who is despised by a frenemy or scorned mother in law. This machine will drive a newlywed insane. Night after night of unclean dishes. This is the kind of machine that will give a new wife an eating disorder... If you buy this machine, your spouse will not only question your thought process about this purchase, but he will question you. And why he ever dumped Susan for you. He will question all of his life choices with you after a few weeks with this purchase. This machine is that bad. Im serious. I would not buy this machine for Eva Braun as a wedding present. I wouldnt wish it on her. Dont. Just dont.

Purchased LG clothes washer, from Home Depot. Washer performance was terrible since Day 1. Washed clothes was dirty, smelly, machine noisy, and expensive. American manufacturer may have been better, than Korean man.

The light bulbs on the bottom of my over the stove microwave get so hot that they are melting the plastic cover that surrounds them. A hole has been burnt right through the plastic. I finally just took the cover off as small bits of plastic were falling out of the cover on to the stove. Anyone else having this problem? Let me say that my microwave is about 8 years old but everything else works fine on it, just an issue with the overheating light bulbs.

My side by side fridge works for me and my family. Having water and ice on the door keeps everyone from opening and closing the door all the time and also keeps everyone from standing there with the door open. It works for my family.

We were very upset initially with our expensive LG refrigerator breaking after 3 1/2 years which left us living out of coolers for a week, losing 80% of the items in our refrigerator and freezer due to spoilage. We were finally able to speak with an LG Representative on the phone within 24 hours to discuss the problem and LG came through and stood behind their product by conducting a repair with upgraded new parts and a software update to help eliminate future problems.We had an extended warranty through an authorized LG retailer we purchased from. LG took over the repair order, sent their internal LG Service Direct Technician to our home and conducted the repair. The technician was very professional and highly skilled. The repair only took 1 hour.We were very concerned about parts being ordered and having to wait an additional 1-2 weeks after diagnostic testing. Not the case! Repair was complete on 26 FEB 2020, 6 days after breakage. 5 hours after the repair completion, the ice maker was producing ice, freezer was working, and the refrigerator was cold. Seems like a good repair. I would like to thank LG for their support in this matter regarding our refrigerator repair. We look forward to enjoying our LG appliances now and in the future.

Washer does not get clothing clean. Washer does not fill the tub with enough water. The water does not even cover the clothing. The sensors are worthless. Cycles takes much longer to complete, yet clothing is not clean compared to my previous cheap agitator washer. I called the help desk and they told me it was a problem with the washer. For larger loads in the dryer, I sometimes have to do 3 one hour cycles.

Zero stars would be more like it! I have had an LG Steam Dryer for 2.5 years. It has never worked. I fortunately did purchase the Extended Service Plan from Home Depot. I have had it repaired 6 times and thats 12 service calls. It will heat a little for a few weeks and then stop working all together. The 6th repair, it didnt even heat the day the repair was done. Since then, Ive called numerous times and Assurant (the provided for Home Depots service plan) wont get back to me, wont send anyone to fix it, wont start a claim. I see it falls into the Lemon Law but if they can drag their feet for another month, one of the repairs falls off and then it isnt the Lemon Law any more. They refuse to do anything to help. Ive called Home Depot Corporate to see if they would do anything to help and was told no, you need to work with Assurant. I have also called the Gas Company to look at it to make sure it was hooked up correctly to begin with. It is hooked up correctly but they said the flame is so huge that its a total fire hazard and is now completely unhooked. So Im left with a $1200+ piece of junk and no way to dry any clothes. I will never shop at Home Depot nor will I buy LG anything again. Dont believe reviews that say LG is in the top for dryers because believe me, they are all junk!

I love the ice dispenser of the LG refrigerator. Very easy and use frequently. Freezer has lots of space and lots of refrigerator space and you can push back a shelf halfway inside to fit tall items.

I had my washer serviced many times. Its waste of money, energy and, water too. Some days it take hours for loads to be washed. Im not joking. LG customer service sucks big time!!! I read all the complaints and mine has all the same issue as everyones washer. The washers are a LEMON!!! And no class action lawsuit? Someone must be in bed with LG...

We purchased our LG front loading washing machine in November of 2006. Within a few months, we also started having the clothes smelling badly, especially dark colored clothing. One week ago, the washer stopped spinning. We replaced the part. This week, the washer wont even turn on. I called the company for the second time. They chose to offer me a phone number of the closest repairperson (like I cant find that myself). I asked to file a complaint. As of today, I have had no one email or call me back. I emailed the company. Still, I heard nothing. These appliances are very expensive and should be lasting a lot longer than 5 years. The last washing machine we had was an inexpensive top loader that we purchased in 1983, and lasted until 2006. This is ridiculous! We also purchased an LG flat screen TV a couple of years ago. I had to replace a part in it already. Its definitely not a good life for anyone, but Lifes Good for the company!

I finally received the check yesterday. I cannot change the rating. None of this was easy. The way this was handled was completely inappropriate. Nobody should have to go through this when dealing with a refrigerator that was recalled and still under warranty. Wait times of 1-3 hours on the phone. Appointments scheduled and cancelled without any notification or reason. Horrible customer service that nobody deserves for any reason. Im so glad its over. This was extremely stressful and I dont feel like I received enough compensation under the circumstances. What bothers me most is you are still selling these defective refrigerators.

Have an LG French Door Refrigerator. After 18 mo. the compressor died. It took LG 6 weeks to figure out that they could not find an LG certified repair technician in our area. They refused to tell us how they would respond, and then gave us a refund, but refused to repair/replace the unit. They do not answer calls/faxes, and do not seem to care about their customers. I spent a total of over 20 hours on calls/emails/faxes. Every call involved 15-35 minutes on hold before getting to a live person. They kept passing me from one department to another. Totally frustrating experience. Would never buy LG again.

Bought a brand new stacking washer/ dryer set in March of 2018. Loved the features and functions, and it ran smooth and quiet. By January 2019, the door hinge had seized, and we noticed dried soapy residue under the left side of the machine. Had to argue with LG to replace hinge under warranty, and they tried to charge me to un-stack the unit. The tech said that we should be more careful loading soap into the tray, and that dripping soap gets on the hinges and eats the metal. Seems like a pretty big problem for a washing machine where the dispenser tray is right above the door hinge.By April, the latch had also failed, but was out of warranty. Fortunately I had purchased an extended warranty. They also tried to hit me for $150 to un-stack the unit. Now here we are in June 2019, with a seized hinge again! Door wont fully open or close, and now the door leaks when a cycle is run. However, the unit is also leaking from inside the soap apparatus somewhere inside the machine. The entire leg, face plate, and the inside of the machine is rusting below the soap tray. This probably caused the first hinge issue.Warranty company says it is a pre-existing condition and will not cover corrosion and rust related issues as that should be by the manufacturer. LG says its not their problem, and only offer a 90 day warranty on first hinge replacement, which is expired. I am now on the hook for the entire repair, which is yet to be determined (since I have to pay for someone to even come out and tell me what is wrong). Not even a year into it, and this thing is a piece of garbage. With the two units, tax, delivery, installation, extended warranty, new floor pan, etc., I spent $2000.00 on this set, and all of that is completely worthless when you have a problem with it.

I purchased my LG French door refrigerator in 2015 and it stopped cooling in July of 2019. After speaking with LG customer service and executive services department, they verified the refrigerator was still under warranty and will send a repair tech to take a look. We are now in late May 2020, over 15 tech visits, 7 repairs and many hours speaking with LG, still not working. I have submitted all necessary documentation for either reimbursement of some kind or a replacement and there doesn’t seem to be an end in sight. With the current economic situation affecting our household, I would think LG would have at least given me an answer by now. It’s been a nightmare situation.

It has a freezer and the ice cubes comes out. Most of all my favorite part of my refrigerator is the fact that it has a tablet built into the door is amazing. It was totally worth buying. I didnt like the fact it was so small, after I would go to bjs my food wouldnt fit in the freezer. I had to buy a deep freezer to put in my kitchen. I like the colors it came in. I got it in a aluminum color. It was also black available. I prefer LG over anything. All my tvs, acs, phones I purchased from LG. They have good products. My home security system is from there my fan. They have a good customer service. If Im having a problem they wont end the call till my problem is solved.

The knobs of this range are beyond cheap. When using the super burner (right front knob), I turned it to the OFF position. I left the house shortly after and received a call from my family that they smelled gas. Went home of find, that the right front burner in off position did not have a flame, but left the gas on, thus filling my house with gas. When I call LG, they gave me the run around then said, since I purchased it from Best Buy, I had to call them to complain about the knobs. Now for the math, 5 knobs, 3 broke. By the way, one of the knobs that did not break had a metal strip around it, to reinforce the plastic. Husband works in quality and said it would have cost them around $1.00 per knob to put that little piece of metal on each knob. LG stand behind your stuff! And build more durable knobs to start! WILL NEVER BUY LG AGAIN.

I bought my LG Refrigerator LFX28968ST March 2015 and after 3 years my compressor breaks. A repairman came to my house and charged me $450 in labor to install the new part. LG covered the part but I had to pay the labor. I wasn’t very happy about the situation but I had no other options but to pay. The repair man installed the new compressor and the refrigerator seemed to be cooling. The next day the refrigerator stopped cooling again. I called the repair man and he came back out to my house worked on the refrigerator for about 1 hour 1/2 and told me everything was working properly. The next day refrigerator stopped cooling again. I called the repairman. He came back out to my house for the third time and spent another hour 1 1/2 working on the refrigerator supposedly fixed it. The next day still not cooling. Called the repairman and he told me he was going to refund me all my money and I needed to buy new refrigerator because it is a lemon. I spent $2800 on this refrigerator and it cannot be fixed. I will never buy any LG products again.

Purchased the LG French Door refrigerator Model LFXS29626 on 3/21/16. So far, the freezer/icemaker seal has been replaced, the icemaker has been replaced and the motherboard has been replaced. The original issue was the door to the icemaker was leaking and every time you opened the left door, water would pour out of the door. OK, that is fixed early July 2016, then the circuits went bonkers and water started pouring out of the water dispenser... Thank goodness we were home or our home would have flooded. OK, thats fixed the end of July 2016. Then on 8/4/16 the original problem happens again... Water coming out of the door and the ice seal not sealing. I call LG for the 4th time and they are pretty much, sorry about your issues but no, we will not replace your unit... I call Home Depot and they are being kind enough to discuss replacing it. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!!! Do NOT purchase this crappy product!!!

Had this product for under 5 years. Most appliances I expect to last 8 to 10 years. Anyways, first very minor complaint - all the letters for buttons completely wore off. I wasnt touching them really...they just wore off so now its hard to tell what buttons are what...there is nothing next to them. Im a mom of 3 super-active kids and laundry is done all the time in my house. One day I started to smell a burning smell. It worried me so I contacted a repairman. He said he has problems with dryers not WASHERS. So he tried to recreate it by running several loads...felt stupid - He never smelt it again, but gave me his card and said call if it happens again. So it did a day later. he came back out. Opened up the top and saw nothing near the mechanical piece at the end of the washer. Smelled nothing after several loads. He said, Well make your loads smaller and of the same weight, That way there is nothing off balance. He assured me that if there was a problem the circuit would break if it got too hot. Well I threw a load in and went upstairs talking to my son. I came down and there were smoke fumes everywhere spurting out from the drum of the washing machine. Had I not come down and stopped it -- my house would have burnt down. I unplugged the machine quickly, opened all doors on a frigid winter day, and brought a fan to get fumes out of our house. Every person even the repair man and the guy at Lowes when I was looking at new washers said he had NEVER heard of a washing machine catch on fire. But from what I have read online its a common occurrence for the drums of washing machines on HE washers to get out of balance and cause fires because they spin so fast...WHY ARE THEY NOT FIXING THIS PROBLEM!!! We could have been killed by this.

My three-year-old LG front loader washer (WM2301HR) started making grinding noises as it slowly stopped tumbling and spinning. After pulling the back panel off, I discovered the splines in the rotor were worn smooth. This is a warranty part - 10 years. LG will only provide the part if I call an authorized LG tech to my house. $100 to show up, plus $60 per hour to replace a $70 part. Are you kidding LG? Never again. Never again.

Purchased a new LG refrigerator and glass top LG range from Lowes, Kailua Kona in 09/2016. From day 1 the range was faulty. Burners flickered on and off every 2 seconds regardless of how high unit was set. Store said this was normal. Shortly after, the outside coil to one of the larger burners stopped working. Refrigerator - we were not aware of a slow leak inside the water dispenser until rust appeared at the rim of the dispenser and caused the stainless steel film to come off. In researching online it is known that LG is aware of the refrigerator water dispenser issues. We did have the range repaired while under warranty but because we were not aware of the slow leak in the fridge we will need to cover the $800 cost to replace door and dispenser ourselves. This is unfair given LG is aware they sold an appliance with a defective water/ice dispenser.

The dryer stopped drying and it’s just a few weeks out of the manufacturer’s warranty. I called the extended warranty that I purchased and they sent a tech out. He said the heating unit needed to be replaced and ordered a new one; but in the meantime, he did something to get it heating and the dryer worked fine for the week. He came yesterday to replace the heating unit, but now he claims that the power cord is fried and I need to call an electrician. This dryer worked perfectly fine with the power cord and the outlet up until yesterday when he attempted to replace the heating unit. LG insists that they cannot give me any information because it’s out of warranty and that I must instead deal with the extended warranty company. So I guess it’s okay to take my money when I have a dryer that does not work one year later and have to pay an electrician? Does it seem reasonable that a dryer works properly and is kept in good working order and used in the manner in which it is intended and immediately after a tech attempts to install a new heating mechanism, it suddenly blows and the power cord is melted? Everyone is passing it back to me that I have to get an electrician. No, I think LG has a problem with heating mechanisms and the tech did something incorrectly.

Purchased a LG Washer and Dryer about a year ago. Would NEVER buy another one. If I could afford to buy a different washer I would get rid of this thing NOW!! Never gets my clothes clean. Most of my clothes have been ruined. Dryer takes HOURS to dry! Worse washer and dryer I have EVER had. And I am 69 years old!! So you can imagine how many Ive had. Wish I could get my money back from this one.

I found this site while researching LG FL washers. I have had an LG WM2010CW washer for years now. I went through the mold issue and solved it with common sense. Im not disparaging anyone here with mold issues but these suggestions fixed my issue which was minor in comparison.Clean out the filter at the bottom of the machine; then run a clean cycle with a cup of vinegar. Pour it into the dispenser for detergent, not the bleach dispenser. When the cycle is done, re-clean the filter and wipe out interior with vinegar. Get out the goop manually. Remove the dispenser drawer and wipe out the entire compartment with vinegar. Allow to air dry overnight leaving out the drawer. Replace the drawer and run a rinse to remove the vinegar. Quit using fabric softener or dryer sheets and switch to an unscented powder detergent. You need to be able to smell the machine. Use 2 tbsp. per load for moderate water, 1 if your water is soft. Adjust up or down as needed from there. Fill the softener compartment with white vinegar. Run an extra rinse on every load to work on the buildup. If you are using scented detergent and its still strong-smelling after the cycle, it isnt rinsing out. To monitor rinsing, add a gallon of water through dispenser drawer during rinse cycle, or more if needed, to see water. If detergent isnt rinsing out, either the oil or dirt is in your clothes. Do this for a month or so as every load of clothes will be reintroducing mold to your machine. Fabric softener is made from animal fat and will get rancid and breed mold. It also leaves fatty, greasy residue on your clothes that detergent must cut through. Detergents are alkaline so the mold in your washer needs that environment. The vinegar is a mild acid. Once your washer is back to normal and you have detergent dosage worked out, use a max of a tbsp. of softener or mix softener (50/50) with vinegar. The clean cycle on your washer is for maintenance. It isnt designed to eradicate a major problem. It took awhile for the machine to get in such bad shape and it will take time to fix it.

Updated on 11/29/2021: LG kitchen appliance buyer please beware. Again, based on my experience, any potential buyer should do research on the dependability of the product and any posted customer experience comments before purchasing any LG kitchen appliance. I made a post 2 months ago on the unreliable refrigerator I purchased and the lack of customer service from LG. Shortly after that post I got action, but it has turned out to be just lip service. I have provided everything LG requested to get a prorated reimbursement for the refrigerator. I have been told on several occasions the reimbursement is approved and the check has been mailed. To this date, 11/29/21, I still have not received the check and I still have an unreliable LG refrigerator. The “promises” of me receiving a reimbursement, which come from as high up of the “liaison of the president”, apparently are meaningless. Bottom line is if you are planning to purchase kitchen appliances please, please consider my situation in order to avoid hours and hours of wasted time and frustration as well as money if you go with LG.Original Review: LG kitchen appliance buyer please beware. Based on my experience, any potential buyer should do research on the dependability of the product and the customer experience comments when something does not work like it should. We purchased the French door refrigerator in November 2019. We started having a problem with the freezer compartment getting too warm in April 2021. This is October 2, 2021 and the problem still exists. The customer service department scheduled repairs. Nine technicians from two different companies have worked on the refrigerator. Many components have been replaced including thermostats, rear cover panel and the mother board that controls everything. The problem revolves around the defrost cycle and the unit not being able to recover from defrosting. The compartment gets too warm, 41 degrees. The refrigerator compartment also gets to 41 degrees. Multiple times everything in the freezer has thawed and turned to liquid. Ice melts in the ice dispenser and runs on the floor. The issue has been escalated 4 times now. Three of those have been to the Defective Returns Department. They rejected the claim first due to “improper submission of the claim by their representative” and a second time because “the person handling the claim no longer works for the company”. I have emailed the President twice without a response even though his webpage says he will respond. My experience has been extremely poor and I still have a defective refrigerator. For $3,100 I expected a unit that would perform and last for a number of years. The company has no doubt spent near that amount of failed repair attempts. I’ve been told that my unit qualifies for either replacement or refund due to the number of repairs and due to the failure of the company to schedule repair within 14 days. This problem is a nightmare and has no resolution within sight. Life’s Not So Good with this kind of customer service and a company that does not stand behind its product. Buyer beware!

I purchased this refrigerator in April, 2017. In August, 2018 the refrigerator and freezer stopped working on a Thursday. A tech guy came on Monday and said it was the compressor and installed a new one. It still did not work. He came back and said there was a leak in the coil and he would be back on Friday. He installed the new coil and it still does not work. This is now over a week and I still do not have a working refrigerator. He is supposed to come back again tomorrow, Saturday, to do what? This is a lemon, plain and simple. I will never buy a LG product again.

We purchased this LG French Door Refrigerator model LFXS29626 November 5,2015 from Home Depot, noticed the ice cream and pizzas were not staying frozen, later unit not making ice. Called LG customer support line, which is totally a waste of time, since the first call out of the three millions thereafter, I still have a non working refrigerator. No service center wants to work on LG products, the most recorded reason is LG never wants to sent the part and if by some miracle they do it had taken months to receive. I have never experienced this kind of customer service on anything I have ever purchased nor have I ever wrote a review. I would hope no one has to experience the frustration that we have with this unit. I would never even think of purchasing an LG product ever.

Well this is the third time a service person has been out. When I called about the UE the first time I was told it was out of balance. I assured the person that it was doing this even with only 3 pieces of clothing in the machine and that the machine was balanced and checked with a level. So they send someone out to look at it and say it needs a computer part. Great parts ordered and problem solved. Wrong!!! Needless to say not very long after we end up having an issue that the UE goes on then the machine starts to go back to 20 minutes when there was only 5 minutes left. It does this 6 times and 2 hours later still messing with it, I call for service again. Well, again we need another part. Now a few months later, which brings us to this month July 2016 we have UE and the washer is now turning its lights on like it is going to start up without having any laundry in it and nobody being in the room. If it does successfully get a load done it will not turn the lights off. Service out again and another order for more parts. Gee, you would think LG would want to keep up good business practices and recall the washers. If a business backs its mistakes, it makes you want to purchase their brand again but if they dont then you run far away and tell anyone that will listen. My electric is sky high to begin with because it is Toledo Edison and now with the washer issues it is even worse. Nobody should have to wait 2 hours on a quick wash. I personally will not buy LG anymore and will make sure to tell people when I see them in stores shopping for washers to find another brand.

14-month-old drain hose ruptured, service call repair at my costs. A year later drain pump burned out and ruined many clothes as they mildewed and that smell does not come out. Now another year later, washer just continues to fill with water, tried to turn power off with power button but power would just keep turning itself back on, even with power secured water kept coming. Had to shut off water supply, costing more than this washer is worth. Could have bought cheap washer for the cost of repairs and been ahead. Washer not worth the money or cost of repairs with continual breakdowns. You are welcome to contact me. Thank you.

We purchased this product in June 2015. About a month after the 1 year warranty period was over, the refrigerator started making a loud noise, almost sounding like a lawn-mower was hiding inside the unit. It was soon followed by an error E RF on the display panel. Upon contacting LGs customer support, who were quick to point out that the warranty period was over, they informed me that the error indicated that the refrigerator fan was malfunctioning possibly due to ice forming around the refrigerator fan unit causing the issue. I was asked to do a manual defrost, i.e. physically shutting down the power and letting it sit for 8 hours for the ice to melt before switching it back on. This seemed to resolve the issue; however, this seemed to keep happening every other month. On doing some research on the web, I found that this is a very common problem. Since then we have been doing this ritual every other month to power-off the unit to perform a manual defrost. Since the last such operation, the E RF message pops-up daily and then disappears. The temperature in refrigerator is not cold, resulting in food going bad. On contacting a local appliance repair company and providing the serial number of the unit I was given to understand that a service bulletin from LG indicated that the software on some board needs an upgrade or replacement and a fan panel needed replacement, possibly costing hundreds of dollars. I was also informed that the replacement boards are not in stock and could take weeks. On contacting LG Customer Service, I was provided the solution to perform a manual defrost. For now, Life is not so Good.

I spent over $11,000 on my kitchen and laundry product from LG. Overpriced and not worth the money. The customer service is just as bad as their products. Ive had to call numerous times for the dryer and refrigerator. The dryer does not completely dry your clothes because the sensor thinks the clothes are dry and shuts off the dryer and the timer hasnt worked for months. My refrigerator does not stay cold the temperature is currently 76° in my refrigerator. Ive had my products for 3 years and its been a nightmare. To get a service repairman to come out is literally impossible. Please take my advice and do not purchase LG products.

When you push bake oven comes up at 350 degrees. The key pad wont let you change the temp. In fact, now I cant even set the clock. Never, never, never buy an LG product.

Potential fire - The refrigerator light stayed on after the door was closed and melted the entire temp control unit, which also houses two light bulbs. We smelled smoke and determined it was the unit mentioned and disconnected the light bulbs.

LG customer service is HORRIBLE. It has been a nightmare dealing with them. I own 3 LG TVs and a LG Dryer (had washer but it broke and went to Samsung). I just had my kitchen re-modeled and bought all new appliances. EVERYONE told me to stay away from LG due to their customer service. Product ok but service would be bad if I ever needed them. I was told to go with Samsung. I decided to stick with LG and bought $4K LG Refrigerator. In addition, I also purchases a new LG Stove, LG Microwave and LG Dishwasher. What a mistake! After only 5 months, my LG refrigerator broke! I called LG customer service. That, in itself, was frustrating. They sent someone out to fix it. After it being serviced it was still not working. I contacted them again and they sent the same service tech out. The service tech advised them and noted it on the paper he left me that it was broken and he could not fix it. I contacted LG to get replacement. They said they needed to send yet another tech. I took off another day of work and the tech never showed up!! When I contacted them, the same women picked up and we got disconnected 2 times. I called and got someone else and the phone seemed fine with no disconnection. It has been 3 weeks. I still have no refrigerator and LG still has not confirmed when we would have a service tech come out again. I have a family of 6 with no refrigerator!! After spending thousands of dollars on all new LG Appliances, I would NEVER recommend purchasing LG and will note the same for any potential future purchases. Next call.... Better Business Bureau.

It was always short on water but my clothes appeared clean. I no longer sure about that because it wont even melt a pod. Had service come - its made that way - cant change. No more LG, or front loader.