When oven ignited, it had a LOUD whoosh or BOOM. Broiler wouldnt get hot enough to even make toast! I made numerous calls to Home Depot with No satisfaction. Called & e-mailed LG for months. Finally their repairman installed new broiler, still didnt get hot. All knobs broke without a few weeks. Still have not received knobs. My oven is used for STORAGE!! Will never buy another LG product, nor will I recommend LG or Home Depot to ANYONE. Also, it took 30 minutes to preheat. NEVER been so upset with a situation such as this. I used to bake A LOT, now I cant afford to replace this stove!! My husband has serious health issues. A new stove is OUT OF THE QUESTION at this point.

After buying a new LG front load washer from Home Depot it started having an extreme vibration issue. We have been calling, no less than 30 times over the course of 3 months. They have not been able to provide a service person to repair it. As of today I was hung up on twice, an told that since the machine is now out of warranty to call Home Depot. Really, we spend 3 months working with you, providing you with a service provider in our area and now this. Never again will I buy anything with the LG name attached to it. I spoke to Sherry and Jessica in the executive services dept, very rude, one actually hung up on.

I had a an old Kenmore dishwasher that lasted some 20+ years. It worked great but after so much use (twice a day!), I had to replace this n that on it but overall it was awesome! The end came when we were no longer able to buy the electronic board to operate (most of the repairs/replacement we did on our own, following the schematics and watching Youtube video instructions). Alas, finally, it died and the search was on for a new dishwasher. I read many reviews and settled on the LG. That was my first mistake. The LG was installed 6.18.18 (model #LDT7808ST). I was very excited to have a new, modern dishwasher after all these years! It was sadly short lived. Just a few short months later, I was sick of hearing the bing bing bing that goes off to alert the user of escaping steam. Except there wasnt any escaping steam. When the repairman came out ($150), he told me it was a problem with this model in that the steam created was leeching into the electronics and causing the board to short out, thus the bing bing bing noises. He replaced the board with a newly designed board to alleviate this issue that LG knew about. Finally the sound stopped and all was well. Except a few months later the binging began again. During the interim, I found on two different occasions, small chunks of black rubber. Now what?? I searched inside the dishwasher but couldnt find anything...until yesterday. Now I realize its part of the cowling that feeds water inside the tub. Unfortunately in order to see exactly whats going on with it, I have to figure out how to remove the lower water arm. And because this cowling has become unstable, its blocking the arm from turning freely. So now I have a lower armature that is half-way turning and binging and bonging and dishes that are being poorly washed. COLOR ME DONE! DO NO BUY THIS BRAND DISHWASHER!! I paid over $1,000 and its falling apart after a year and a half. LG brags that the motor has a ten year warranty. That is little value when the rest of the machine is falling apart before a year is even over!

Purchased brand new suite of stainless steel Kitchen appliance in December 2013, including LG French Door refrigerator Model# LFX31925ST/06, Inverter Dishwasher and thankfully NOT an LG wall oven from HHGregg Electronics. While first I must say the salespersons selling these appliance were not very knowledgeable or helpful. For if they were, they NEVER should have recommended LG appliances. This is my first issue. Secondly, the appliances look great and flashy, but the craftsmanship is less than sub-par as experienced on both the refrigerator and the dishwasher (dish dirtier as I refer to it). Had one service call on dishwasher within 6 months of buying, but service never alleviated the actual problem: The dishes do not get clean at even the strongest settings, and it takes over 2 hours on the short cycle.Finally the refrigerator and most of these are all likely deficient, compressor fan freezing, severe loud noises, and drawers breaking in freezer with normal use. MY conclusion (as I will not go into the NIGHTMARE of getting it repaired because this is an ongoing problem that no repair can fix), a consumer RECALL needs to made on these, as many people who are out of warranty are stuck with a 2000-3500.00 refrigerator that is worthless. Also, a CLASS ACTION SUIT SHOULD initiated as there was one against SAMSUNG in 2010, and LG is firmly aware of all these issues. MY hope is that either the US Consumer Bureau or an independent law firm reviews this immediately. Also I thank all those who take the time to place this information online too. If only I had read this BEFORE I purchased units. However I see some of the most recent reviews deal the freezer compressor and the EXTREME headache (not to say loss of food) that this has caused many. Life is NOT GOOD for the buyers of these products, but I am sure IT IS for the stockholders or LG Corporation. MY goal now is to get the seller of these product to REPLACE THEM and not with LG products either.

I purchased an LG refrigerator about 3 months ago. The first week I had it the door In door kept popping open. Weeks later the freezer would build up ice and I had difficulty opening and closing the freezer. I contacted LG and they sent a repairman who did not fix my problem. LG then sent a repairman to fix the freezer. The day he left the freezer stopped opening. I am now unable to access my freezer to get food for my kids. I’ve had to go grocery shopping just to have food. I have called customer service several times and been promised that I would be contacted to schedule a service call. To date no one has called me despite 4 calls to LG. I even spoke to a supervisor on Tuesday who promised me I would be contacted and still no phone call.

We purchased an LG top-load washing machine in early Dec. We waited until Valentines Day for it to be delivered! A new machine was needed after 15 years of washing 4 athletic boys & a construction working husbands clothes! Our trusty Maytag front-load machines were going out. I wanted to buy new Maytag machines but I got talked into LG by the salesperson & fellow customers. I will just state now how truly sorry I am for being swayed into that decision because it was 1 of the worst choices Ive made. I cannot stand this machine! Im not exaggerating when I say my clothes come out of the machine dirtier than when I put them in! The clothes dont even get covered in water! I know theyre environmentally friendly, but even when you use the water plus option there should not enough water to get all the clothes wet! I have to physically get my arms in the machine & agitate the clothes.I called the store we purchased them from and of course since they are used they wont return them. I call LG, whose customer service is in a foreign country and the guy proceeds to tell me in a heavy accent that I dont know how to use the washing machine. Its user error. He didnt believe me that the clothes werent washing and continued to argue with me that I didnt read the manual. I asked what we could do to solve this problem & he told me theres nothing they can do. LG... Lifes good... NOT if you own an LG appliance! If you do buy an LG machine make sure you also buy a washboard! Youre going to need it if you want any of your laundry to be clean!

I purchased an LG refrigerator about 3 years ago. It stopped cooling a couple of months ago. I called for service and was told I had to use a specific company to service the refrigerator because it is under warranty. It takes 2 weeks to get a technician to come out just to look at it. Parts must then be ordered & it then takes another 2 weeks to get the tech back out to fix the refrigerator. I was told the 1st time it was the compressor. That part was replaced. It stopped cooling again within 1 month. Same tech comes out again, 2 weeks after my service call.Tech orders a part for everything that cools the refrigerator. Parts come in within days of ordering but my entire family has to wait another 2 weeks for tech to come out. This is a new guy. He does not use all the parts which were ordered and replaces something totally different than what the previous tech says is wrong. It has been 24 hours and the refrigerator is still not cooling. When I call, I am told it will take 2 weeks to get a tech back out. In the meantime, I am not able to purchase groceries as I have no place to put them. We are living out of 2 ice chests and spending a fortune having to buy ice daily. This has gone on for 3 months. LG needs to be sued.

We purchased an LG refrigerator with ice maker about 4 years ago. We have had several issues with this unit because the ice maker would continually overfill and flood the back of the unit. We have had numerous issues with flooding and ice all over the floor and with the unit not keeping food cold enough. We contacted LG for service, only to realize that it would take two weeks to install a new compressor and worrying if that would hold. I had just purchased food from BJs and lost over $200.00 in food. Not willing to re-experience this again, we ran out to Lowes and purchased a Samsung refrigerator which will be delivered tomorrow. I will never buy another LG product again. Made in Korea, and you must wait to replace parts.

Originally, I purchased the front load LG but realized that I couldnt soak clothes. I gave it to someone in need and purchased the LG WaveForce top loading. Wish I would have read reviews before buying. I cant get through one load without the machine being UE. Water will fill the machine as it tries to self-correct - what a waste of water! I cant leave the house and more specifically, I cant leave the laundry room (Im typing from the laundry room). It takes a couple of hours to wash one load of clothes. Water is never hot.The sink right next to the washer has hot water but I can barely get lukewarm for washing sheets and towels. Soaking clothes - well once I set it on soak and as soon as the machine filled, I turned it off, thinking it would soak until I restarted the washer. Wrong! The water slowly drains out. Next machine will be a top loading inexpensive washer like i use to have. GIVE ME BACK A SIMPLE MACHINE THAT ACTUALLY WASHES WITH MORE THAN A GALLON OF WATER!

We bought an LG washer because it looked like it had new features that others did not. Boy does it ever. Every complaint Ive read I have experienced with this top loader. When washing sheets, at the end of the cycle one sheet is tight over the rest of clothes like a balloon and clothes underneath are so wrinkled I have to rewash to get them out. Areas of clothes are dry, HOW DOES THIS HAPPEN??? The clothes then dont get clean or even smell clean. 48 hours after buying this washer, I used it for the first time. Was so disgusted I called Home Depot about getting a refund. I was told I only had 24 hours to return it, to call LG. I was then told they had the same rules, 24 hours. This is **! Here are my photos.

Purchased 2 new LG dishwashers for my new home from Sears. Both failed completely after approx 16 months within 2 weeks of each other with the same problem. Sears wouldnt send a service man even though I offered to pay for the call knowing they were out of warranty. Too far out of Edmonton was the excuse!! Not too far to deliver the appliances!! Funny how that works.Anyhow both power supplies failed and were replaced with an updated version. Funny that they know the parts are faulty but wont even cover the defective parts under warranty. Both dishwashers still have lots of error codes and fail midway thru cycles more than 50% of the time. No one at LG or Sears seems to care so I guess when they die completely Ill replace them with another brand and thru a retailer other than Sears who will agree to service them in my area in writing prior to purchase. LG and Sears will never see me as a customer again and I feel ashamed that I spent over $30,000.00 with them on new appliances. Good luck to you both!! NOT!

This review of LG washers is more a review of LG customer service and a warning to prospective customers. I have owned my LG washer for about three years now. It has True Balance, a feature that consumes water in an attempt to balance the load. The washer is absolutely level. However it rarely completes a load because True Balance is unable to get the load balanced enough to get through the spin cycle. So I have to turn the water off. Balance it by hand. Then maybe it will get through the cycle. Often the items are too soaked to put in the 30-year old Kenmore dryer. So I have to hang them.My water bill has increased 25% since getting the washer. Have complained to LG. Initially they told me to level the washer. Now they just ignore me. Apparently because I (a person who has tested at a mechanical level in the upper 2% of the population) am unable to level a washer. I was however able to rebuild the Kenmore Dryer twice to keep that running. Thats not a recommendation of Kenmore because Kenmore isnt Kenmore anymore.

200 characters isnt enough to explain, LG wont offer up they know about the issue and that they extended all warranties on the linear compressor to 5 years. My refrigerator was purchased on Nov. 1, 2017. https://lgcommunity.us.com/discussion/3871/important-lg-refrigerator-warranty-information-announcement-please-read. Opened case with LG support, LG happily said that my refrigerator is under warranty when my LG account for registering my appliances clearly says it is out of warranty. You have to call the number in the link that I added to get the warranty work. Talking with the agent, who was pleasant to speak with, also came back and said that LG will also offer to pick up the cost of the Labor on this call as a complimentary service. Really? It is stated in the warranty that Labor is covered! So much for the fake gesture, is Life Good? Anyway, back to my story. Now that I finally got to the bottom of all this, we have a service ticket generated and the agent is working to confirm a service technician in my area to take the service call, stating we will have someone within 24 hrs. Ok, well we all know by now, 3 days after the refrigerator has stopped cooling and at 61 degrees, all of our food is no longer safe to eat. It is now exactly 24hrs from placing my service call with LG and still no confirmed service technician on the case, when-o-when will my refrigerator cool again? And Ill just leave all discussion about the pandemic going on right now, ugh...As I continue to do more research about this topic, how many of you are aware of the class action suit against LG for this exact issue? ** I guess it pays to do your research. After the cost of a technician to tell me the compressor isnt functioning properly and a hum hum nudge nudge on the shoulder saying check this out, I discovered all this and am now expecting my refrigerator to be fixed for free. Once it is fixed I have to ask one more question. Is the new compressor covered by a 5 year warranty from the day it was installed, it should be! After all, we all know that this compressor will also fail within the next 36 months, give or take. This is the second generation linear compressor and LG has yet to fix its know issues, I am not aware of a 3rd generation compressor coming out any time soon. If you continue to research you will find that LG has already gone through a class action suit for this same issue on compressors prior to these. I hope this was some what helpful to anyone reading this and doing their own research into an LG refrigerator. Anyone looking for a French Door Refrigerator? I have one for sale!

We have an LG TV and it was a decent TV so when we decided to buy a new refrigerator, we looked at Costco and decided that LG was what we wanted to go with. I purchased it with Amazon and purchasing from them is always good so I had no problems there. But the quality of the refrigerator itself is bad. It was faulty and broken. I returned it immediately. I did not wanna risk the same thing because the repair guy who came out from A&E said that even though that wasn’t the problem with most LG refrigerators, the compression unit was definitely something that went out within the first 18 months. The repair guy would actually recommend GE over LG any day of the week. And customer service was terrible as well. I had several issues, especially since the LG product leaked water uncontrollably out of the ice compartment. There was nothing that we were pushing either. It was just dripping. We ended up having some water damage to our wood floors and Im still trying to get LG to pay for that. It’s been over a month.

I purchased the LG refrigerator in June 2016 from Home Depot. The compressor failed July 2017. Fortunately, I had purchased the extended 5-year warranty through Home Depot; however, the on going saga of trying to get the unit repaired is unacceptable. It took nearly 10 days to get repairman to the house to diagnose the problem. There were no compressors anywhere within the United States to replace the defective compressor. The compressor was back ordered with a promised delivery date 10 days after the repairman had diagnosed the problem. I expected the compressor to arrive by August 3rd. I was recently informed that it would not arrive before August 17th with a possible installation to occur within 1 to 3 days after that date! This would be over a month to get the refrigerator repaired.In discussing the problem with the repairman, he informed me that he is seeing numerous compressor problems with the LG refrigerator. Home Depot, although not acknowledging a problem, was good enough to offer a small refrigerator to provide some form of unit for us to have in the interim. I suspect that they know that LG has a major problem that is being swept under the rug. This is a problem that needs further investigation.I honestly want Home Depot to take the unit back, so I can replace it with another brand. It was the top of the line LG refrigerator, in which I paid nearly $3000. Compressors should not fail within a years time, and if they do, there should be replacements available in less time than a month. Clearly, LG has some sort of defective design with their refrigerator compressors. As I have investigated the problem online, I noted that there has been at least one class action suit against LG refrigerators in the recent past. I believe that this issue is potentially lining up for another class action suit.

I bought all new appliances for my kitchen... all LG. Love everything but the dishwasher! I never thought I had to read the manual to run this... but one day realized that the filter was really greasy and there was water standing in the drain. Then I found a quick guide with my papers that actually said to clean this filter every time you wash! The water never drains out which creates moisture even if you put a paper towel in it each time you use it! Really... Does a manufacturer expect you to clean the filter each time? Plus we dont ever put dirty dishes in it to begin with! Pricey item And LG wont back this up because I am beyond my warranty. Who has time for this!? Forget this product.

After several months of intermittent stopping and then working, and several visits by various repair people, Sears finally eliminated the problem by replacing the electronic board (at a cost of $35 plus labor). The washer has been working perfectly for 6 months. I wished that someone could have told me this when I was experiencing the problem.

Purchased LG #LFX5307265 on 11/9/2014. Came home today to the water in the door running. Water everywhere, luckily I knew how to turn the water off. Could not find a switch to turn it off on the refrigerator. Could not believe my eyes. Thankful I was not on vacation. I do not want it repaired, I want it gone. $3,200 lesson to never purchase LG. Because it is under warranty I have Sears coming out but I will move it to the garage.

I purchased the Model#WT4870C*W LG White Top Load Washing Machine 12/20/13, purchase price $599. And because my husband and I traveled for 18 months this machine got less than average use. This is the worst machine I have ever owned, reasons are as follows, does not clean clothes, the clothes come out dirtier than when they went in and yes I wash my tub with tub cleaner very often. Does not use enough water to cover the clothes and even when I use extra rinse. Clothes come out with soap and dog hair all over them. The top of the tub on the rim stays filthy. I get cleaner clothes from old laundromat machines. Sometimes clothes come out still dry in spots. How can this be. I believe LG should return everyones money and get out of the business. Same goes for their TVs. I will go back to agitator style from Maytag if I can find one. Very disgusted with this purchase, a waste of my money, I will never buy LG, again...

If you look at my original review of 10/3/19 and the companys final reply of 10/8/19 it appeared that LG intended to do nothing more than leave us holding the bag as it were. However, without further contacting us at all, LG contacted a nearby service center and sent a new door to them and arranged for our door to be replaced AT LGS EXPENSE. The service man said the old door was going to the dump, so I guess LG didnt need to trust but verify that it was a warranty issue after all. They finally decided to do the right thing. Our refrigerator again looks the way it should, but we should not have had to jump through so many hoops to get this corrected. I stand by my original review. I will not purchase LG in the future.

We own a lot of LG products so when we were in the market for a new stove, we went straight to the LG section. Well my burner on my range wont turn off. I called LG and they told me my model was on recall and they were aware of the problem. The tech came out and said he had to order the part. Then after spending way too much time on hold (One guy didnt even put me on hold, he put me on mute for 20 minutes!!!), they told me my range was not on the recall list!!! So I would be responsible for the parts and labor!! I then spoke to the supervisor who basically told me there was nothing she could do. So what am I supposed to do with this defected stove... leave the burner on and burn down my house? Not only that the number they gave me for the tech was no longer in service, I had to Google the company myself and provided LG with the correct number... For that alone they should fix my stove! So I will be contacting the better business bureau ...Heres the real kicker, Im hosting Thanksgiving dinner at my house!!! LG stands for Lousy Grinches! They stole my Thanksgiving. Maybe Santa will bring me a real stove... by Maytag.

My LG refrigerator stopped cooling on June 26, 2021, so I called LG customer service to schedule a service appt. The young lady told me that my fridge was still under the warranty. I only purchased it in 2017. The warranty says 10 years for the compressor. They said someone would contact me to schedule an appt. No one called me so I called the number customer service provided. The service agent told me he would be at my house on July 6, 2021, but no one showed. I immediately called customer service back to let them know their people were a no-show, and they did not even call to say they were not going to make it. So the customer service rep. told me that someone would be out to fix the problem in 2 days July 8, 2021. I also lost food trying to preserve it thinking someone would come out in a reasonable time to fix it. In two days another no-show. I emailed a letter to the companys liaison to the president of the company, she called and I told her what happened. I also filed a claim for reimbursement for my lost food. I asked could I get a replacement refrigerator since no one has come out to fix it. The response was I will put in another order for service. They said they cannot replace it, and made a prorated offer for the fridge and an offer for compensation for the food after some negotiating on my part. As it stands it has been a month with no word back from them. I have reached out numerous times, kept all my correspondence with the company. I had to go into debt to purchase another refrigerator because the freezer also went out on it. I have not received a check for the food neither have I heard anything back from the company about a counteroffer for this broken fridge. I only asked for less than $100 dollars more to help toward my other fridge since they said they could not replace it. I will never buy another LG product again. I am still waiting to hear from them and I have been calling 1-888-412-8357 for the RA department to speak with someone, but no one answers the phone. I have waited several times for at least an hour listening to a recording. They dont care about their customers.

Bought it in 2015 with 5 year extended warranty from Home Depot, nice features and look, first time no cooling in 2018, linear compressor broke, had to buy a small freezer to move the food as the service came after a week, then another week for the compressor to arrive. Then in 2019 the top ice maker not working getting frozen, tech changed sprayer. Now, Oct 2020 the freeze and fridge not cooling, it seems to be the compressor again, need to wait one week for tech to come, overall a joke. Other techs recommend not to buy LG or Samsung as the parts not ready available and break frequently. Buying a GE this time and waiting for LG tech to repair and have it donated as do not have space to keep it as back up. What is the point of having a nice fridge if not reliable cooling.

My mom purchased an LG washing machine over a year ago and we have had nothing but problems. The washing machine will say UE which is uneven. You could have a large or small load and it will go uneven. When you restart the load, it will add more time and then go uneven again. There are times it will take over an hour to complete a load. You can never do small loads! I will never purchase an LG washer again. I want to get rid of this machine so bad, hard when we have paid so much for this washer. According to other reviews this is a very common issue with these washers.

I chose LG for the brand name, style and price. I love the LG brand. Its always a really good fit for me. Ive never had problems or needed repairs and I havent had to buy any new ones. I like the ice maker and water dispenser and the way the shelves were positioned. It was overall a really nice refrigerator. I love it. I love it. I love it. I wouldnt trade it for nothing in this world. But the drawer could have been easier to maneuver. It sticks sometimes and leaks and is pretty difficult to manage but otherwise its an awesome brand and they should definitely try to work it out.

Our refrigerator is less than three years old. Bought it from local Sears store. Right after Christmas it began to not cool as well and finally quit all together new years. Called Sears. Local guy came out but out of warranty. Also they are closing or store so they couldnt service. Sears guy told me it was the compressor and that LG AND SAMSUNG both knew had bad compressors but they would sell them anyway. It is now four weeks later and service tech due out next week. After reading reviews I do not hold out much hope. I will never every buy LG again. Every LG appliance Ive purchased has been crap. Just replaced a 3 year old washing machine too.

My old gas range died recently, so I decided to buy a new LG glass top. It cooks fine, but I would NEVER buy one of these things again. Stains on the cooking surface are impossible to remove. I have tried all the recommended procedures and nothing works. Shame on this manufacturer for releasing a product with a defect that they MUST have known about. Do yourself a favor and look for something else.

I purchased a home which included appliances including my LG bottom freezer refrigerator (model number LRDC22744TT) this time last year and moved in in August. An internal leak developed in the refrigerator compartment, which was discovered to be a broken reservoir that feeds the water dispenser in the door. The reservoir was replaced by a local serviceman. Here 6 months later, the new reservoir cracks, clearly caused by defect in the component. Their response? Out of warranty. No replacement. LG (or NG, as I now refer to them) and I (and anyone else on Earth that I can persuade) are parting ways.

I purchased an LG refrigerator June of 2015. Upon receiving the fridge just a week later the freezer stopped working. Had it repaired and was under warranty. Now July of 2017 the compressor stopped working. TWO major components on a two year old refrigerator is ridiculous! The customer service at LG is unbelievable. And not in a good way. I called 5 times and got someone different each time. NO ONE CARES there. I was given the runaround for a month now. You wouldnt believe what I went through... I will NEVER buy another LG product, nor will I recommend to anyone. Beware...this company doesnt care! I am now buying a new fridge...after the one that I bought from LG is definitely a lemon. Trust me my new one wont be an LG! Their products are cheaply made and quality is poor. Do not buy! Customers dont matter!

I purchased an LG French door refrigerator with bottom freezer in June of 2013. In August of 2013, the ice maker went out. It took about 2wks to get it repaired. Now here in May of 2014, the ice maker and freezer arent working. I have asked that the refrigerator be replaced because not only is the ice maker not working, but now the freezer, which is a clear indication that it is a faulty product. LG has refused to replace it stating they will only repair it. They have tried and were unable to fix the initial problem. The fair and responsible thing to do is replace this faulty product.

I bought an LG smart inverter refrigerator 2 years ago, about a year ago the ice maker started making the ice taste disgusting so we stopped using it, around 2 or 3 months ago we started smelling something like a sweet chemical almost like antifreeze, everything that comes out of my refrigerator now tastes like chemicals, we haven’t enjoyed a meal in weeks and my kids have damned near stopped eating altogether. I have a technician coming out next week and I sure hope this is rectified.

LG is not a brand I would recommend to anyone. After being on hold for quite some time and passed to 4 different departments, all by accident, when all I want is help with a washer issue that is a known issue. Apparently the unit we purchased, a top loader inverter has issues with drainage after a short period of time. The washer is unbearably smelly. Water seems to stay in the plastic tub instead of draining. After going thru the manual and reading all the complaints online after the fact, we have not found a solution for a practically new washer. Oh, and our purchase records are apparently lost. So of course their only solution is to contact service and pay to have their known issue fixed. I will never purchase LG again. Have not had issues with other vendors like I have had with this one. If anyone has seen this issue and corrected, I would love to hear your solution.

I bought an LG French door refrigerator 3 years ago and I wish I would have seen these reviews back then. Please DO NOT purchase an LG refrigerator! Listen to the people who wrote the bad reviews and do your homework. We all have the same reoccurring problem. The compressors fail by the most 3 years. Mine failed after 3 years and then again after 2 months. Twice in two months I lost my food. The first time in January of 2020 and then again in April 2020. They compensated me the first time for food loss but the second time they denied me because they said 12 months have to go by before they can compensate me again. Whoever thought this would happen again within 2 months. This time I lost more food cause I made sure I had enough food to last me for 3 weeks since we are in quarantine. It is very stressful during these times to try to stay safe while shopping. I had to wait one week for a repair man to come and worry about us staying safe and distant when he was repairing. I lost all my food and had to purchase a limit amount of food to fit in my cooler with ice. This imposed a tremendous inconvenience since I had to shop at least three times that week. I called customer service and all they could say was sorry about that maam. Are they really sorry? This was not my fault but a product failure and they should be responsible to accommodate their customers with their needs. I paid $4,000 for this fridge and I did not expect this to happen so soon. This must happen quite often so they implemented a rule about compensating after twelve months. Be careful. Life is not all Good with LG.

The LG washer leaks water. Ive only had the washer for 2 month, and in that time I have made 7 calls and taken off work 4 times to meet the LG repairmen. Yet, the washer continues to leak. Upon contacting an LG supervisor, her response was a weak sorry. I would strongly urge anyone considering the purchase of a washing machine to never buy a LG washer. The LG machine is unreliable and LG service was hollow.

Replaced our Elite Kenmore (LG) with new LG. Very happy with updated features. The new LG agitates the clothes much more than the Kenmore, thus clothes are cleaner. Only dislike is machine is louder and water pump is little annoying, if in a laundry room where door shuts all will be good.

My microwave not heating and it is just two years old.

The lettering on the front of the machine just fell off. Cleaning is hap-hazard. Meaning one load will clean well and the next will not. Very frustrating. Dishes with anything hardened on it will NOT get clean.

This is a review of the LG customer service experience for a repair of an LFXS29626S French Door refrigerator. We woke up Christmas morning to find the 3yr old refrigerator was no longer cooling at all. Reviewing the warranty showed that the sealed system was still covered, so I placed a call to LG customer service. While the customer service phone rep was quite friendly/understanding and professional, thats where the enjoyable experience ended. Net-net is that after 4 months and 5 separate repair visits from 2 separate 3rd party repair shops, many phone calls, much lost time and spoiled food, the unit is still not functioning as expected. The unit was cooling properly after the 4th visit, but now the unit sounded like a leaf blower all the time. The final fix was more of a hack that only partially addressed the noise issue, but they say that it falls within spec tolerance.I called LG and requested escalation. Upon speaking to the escalation manager, I requested that they replace the unit since it was not actually fixed. She was very firm that the company had a process that must be followed and that they would not replace the unit. They offered a minimal reimbursement for the spoiled food, which would nowhere near cover all that we had lost. Either way, we have not received any reimbursement. At this point were going to put the unit in the garage and purchase another refrigerator - something other than LG. The thing that the company (especially the escalation manager) didnt seem to grasp was the concept of total customer value. Not only will this experience keep me from buying LG refrigerators in the future, but since they also sell everything from washers/dryers, to TVs, to cell phones, I will look elsewhere for many products. The marginal cost for them to simply replace the refrigerator would probably have been around $600, but instead they likely spent more than twice that on parts and 3rd party repair services. When you add that to the future lost revenue it was simply a bad business decision that could have been properly remedied in order to keep an affluent customer.

I bought an LG refrigerator 1-1/2 years ago and the rubber trimming has either gone out or maybe defective, which makes it hard to open the doors. I dont know of anyone that has had a refrigerator for 1-1/2 years with this type of problem occurring. I have called LG Premium Care Plan, which is the extended warranty that was recommended to me, but they will not come out to check without charging a service call. They told me it was wear and tear by opening and closing, which is nonsense. We are an elderly couple and cant image us wearing the rubber trimming. I would like to get someone to contact me and resolve this problem at no cost. I dont want to take it to a further solution. I would appreciate if you can call my daughter and speak to her about this problem. Her name is Nora ** (cell number is **). M-LMX25984ST; serial number is 008KRYP01690. Thank you.

Very pleased with the performance of both our LG washer and dryer. Would not purchase the drawer stands because they make the tops of the machines too high for my height (53) and the drawers are too short to stand most containers in.

Model LMWS27626S, Production Date was Feb 2021. Bought on March 21, 2021 from Home Depot and was delivered almost a week later. 3 Days ago, noticed water began to accumulate down in the freezer section... Simply put, the fridge stopped working. Just today the technician dispatched by LG showed up and after performing his diagnostics, he told me that both the Main Board and The Compressor are bad and theyll need to be replaced. Imagine a 3 Month Old Appliance from the date of production going bad and to think weve only had this in our home for 4 weeks.This experience just gives me no confidence in the LG Brand at all, yes they are nice on the surface but trash in the inside. Now well be out of a fridge for the next week until the parts arrive. At this point I dont even want to keep this appliance in my home because I know it will break again. Luckily I bought an extended warranty but even so, no amount of warranty will bring the confidence back towards this brand.

Washer that is 6 months old breaks down, dryer that is 13 months old broke down, and cant find repair person. LG doesnt care if they sold product and have no one to work on them. Your call goes to out of this country and cant understand people on phone. All LG products bad, also service is nightmare. Bought at Home Depot was my first mistake. Nightmare.

Within the first year the fuse blew and was repaired under warranty. I purchased extended warranty and sure enough, I had to use twice within the 2nd year. I have not yet reached the 2nd anniversary of its installation and am currently waiting on parts for the 3rd repair! All three times it appears to have been the fuse that blew and not the circuit board may have been damaged as a result. I warn everyone to stay away from GE appliances. My GE refrigerator was missing parts upon delivery but has since held up.

I purchased an LG Refrigerator the end of January which was delivered the 1st week of February. Three weeks later I was dealing with LG Customer Service as the compressor had twice made a terrible grinding noise. After several calls they escalated the issue for an exchange but stated it would take 5 days & to call back then which I did. When contacted after the 5 day period they again gave the exact same directive. I was grateful Best Buy agreed to change it which they did the 1st week in April and advised if I had the extended warranty with Geek Squad they would have taken care of it right away so I bought it on the replacement. The split door on the replacement refrigerator would not close properly & the alarm for that door did not function. Contacted Geek Squad who wrote upon order for repair but the order would not allow it to be scheduled for repair as there are NO SERVICE REPS in this area. How can anyone sell products that have a manufacturer AND an extended warranty when there is NO AVAILABLE SERVICE??? Best Buy sent 3 people from the local store & they offered to replace again but they only allow one (1) replacement on an extended warranty so if there would be anything wrong with the 3rd one I would be out of luck. So today I will go to Best Buy and hopefully get a full refund and go to a local appliance dealer (who services direct) to get a different brand that will cost more. We all loved the design of the LG but I no longer trust LG or Best Buy.

I bought a LG fridge in 2009. Within the first year, there was a recall on some part in the freezer which they did replace. Now, it is 2012 and I have had to have this fridge fixed 3 times at my own cost which cost me over $100 each time. My repairman says the problem is with the drain plug, a problem which LG is fully aware of. The hole around it rusts and the paint chips peel and plug up the drain, which in turn causes water in the freezer and on the floor. The fridge goes warm and the cool air cant get there. I just redid my kitchen floor the same year that I bought the fridge and the leaks are starting to cause warps in the flooring. I am so angry with this company for being able to sell such a shabby product and not having to be held accountable. I will never buy another any LG product on the market.This company is a disgrace!

Having 4 compressors replaced, 3 months of no refrigerator in my home, Food being discarded due to compressor failing, rude and unhelpful customer service along with a complete runaround, NEVER AGAIN!

LG fridge model #LFXS24623S went down over the weekend. Not cooling in fridge or freezer. Lost all food in both areas and I am not happy at all the way I see this company dealing with this inferior product. This cost me 2,500.00 dollars and is only 3 years old. There must be a LAWSUIT filed against this company to give customers a full refund. Not try to put a band-aid on it with replacing it with the same exact compressor that still continues to FAIL. I had my fridge technician come out and confirm what I already knew that it is shot. This is happening to hundreds if not thousands of customers with this fridge and they must be held liable for this mess. We all must stick together on this matter and file a lawsuit against this company. They cannot and will not get away with this. I am LIVID to say the least.

I had washed a load of clothes and put a mattress protector in the washer and the cycle was almost done when the washer just blew up. I have had my washer for almost a year. I liked it until this. The washer did a total 360. It blew the top totally off it. Water went everywhere and then LG couldnt get out till the next day. This could have been a bad thing if my child or I would have been walking by the washer. It was so loud when it happened. This is a major issue and I will never buy another LG product. The washer was a WT5001C.

The finish is coming off of the drawer of my stainless steel Lg refrigerator. It is just almost five years old. We have also had issues with the ice maker over flowing. I do not feel that the over all quality of appliances is what it used to be. I will not buy another lg refrigerator.

We needed a new refrigerator to replace one weve had for a number of years. It was just fine but getting old. I was very attracted by the fabulous design of the new model of the LG. It had the features that I was looking for and I was very happy to find it. But we got a lemon from them. Weve bought two from Home Depot because we live in Hawaii and out in the country a bit. Were also far from major stores, so we buy quite a bulk then go once a month or so to the store. Out where we live, everybody has at least two refrigerators.The design features of the products are wonderful but right after the holidays, the second one that we got from LG that my husband and I mostly use overflowed in the kitchen. Also, it would cool then it wouldnt. My husband had some ice cream bars in the freezer part and they were melting. Hes an engineer and he had been always able to figure out anything and take care of it. But in this case, it wouldnt hold because its electronic and you have to have the part. So we called LG and they had nobody out here to repair it. Theyd have to go to Honolulu, back and forth, and we got very frustrated with that because the refrigerator would start then it would stop continuously. So, we finally called the local repairman who is known all over the area here and the first words out of his mouth were that they dont touch LG. I asked why and he said it was because they get no support. So, back we were to the LG number available to us, which is out in the Philippines. Thank heavens it was in the Philippines and not India, because the Philippines serviced us very well as they could at their point and tried to help us. They suggested this and that and were very courteous. But we fiddled with this and that and nothing worked out of the things that they were recommending. Finally, they started referring me to the home office in Alabama and I got shunted around from one extension to another. Then in March, they were telling me that they got somebody here on the island that could help us. So the person came out and said that he had to order this and that part from Honolulu. That went on for a week then he came back and did nothing. The parts didnt come and they gave me one excuse after another. In the meantime, the refrigerator is completely dead as well as the icemaker. LGs reps didnt appear again and we had more calls back and forth. After that, another person came out and said that he was gonna order something. But he ended up in an auto accident and I got the report that he was injured and that they had to get somebody else. We went back and forth again for this on May and we were into the fifth month at the time. The darn thing cost me $3,000 and I was getting frustrated. Then I was hooked up again via the Philippines, routed again back to Alabama, and then I was telling them again what was happening and what they gotta do. Then this secretary who was out in the front shielding the calls in the office told me again that I had to talk to customer service for that. So, I slammed the phone down and called the attorney. Bottom line, we got no satisfaction and they were not fully prepared to handle and accommodate the product out where they are selling it. The right and the left hand arent getting together sufficiently. I was beside myself because I was caught in the middle. I was listening to my husband who was fit to be tied and mad and an engineer who expects things to be processed properly and wanted the details taken care of. He was all over my back to get some results and I was trying to get results from LG but getting nowhere. We were in town on Tuesday and we decided to swing in to Lowes and see what they have because we were gonna buy a refrigerator to replace that one. I talked to the Sears island repairman who now deals with all different brands, except LG, and asked him what he would recommend and what brands he repairs. I was ready to have only a very economic and simple model for this second backup refrigerator. Im also hoping the LG that I have in the kitchen doesnt poop out on me after all the extra loading from everything we lost in the other refrigerator. So, I found a basic model from Lowes that they will attach an ice maker to, which is the number one thing for my husband. And they’ll have it delivered then the Sears man will service it. It was easily and simple, and cost about 1/3 of the price of the LG. I will never buy an LG again.

Our new LG fridge failed within the first 48 hours. The LG help line scheduled a service technician 5 days later. The technician could not repair the fridge as two of the main circuit boards had failed. The service technician could not get help for the LG technical help line. The technician could not even order the required parts. I called the help line and they said they would look into the problem and call me back. They did not call back, I called again and they said they would call back but again no one called back. The third day and the third call to LG this time they hung up the phone on me. Wow the service is horrible at this company. At this rate I have no idea if I will have a working fridge within the next couple weeks. A word of advice. Do not buy anything from this company.

Never had a dishwasher to work so well, it not only cleans well, but to maintain it is easier than I would have thought. I would buy another LG Dishwasher- I have had top brands before and they didnt even compare to what this one does...

I bought a LG refrigerator (model no. LFXS30766S) on December 2015. After two years of service the compressor went bad. I was able to get LG to replace the compressor, since it was still under its 10 year warranty although the repair cost me about $250 on labor cost. Now on February 2020 the second compressor when also bad. It is my conclusion that LGs linear inverter compressors are complete garbage and LG shall issue a recall and replace them or issue refunds to all customers with this problem.

Lg has a reputable service and quality and that is why I picked it as a brand for my fridge and Im looking to get other products with LG brand because I trust it. It is big and provides a lot of room for sodas and other tall containers. I have plenty of room to hold food and not worry about the food falling or busting on other containers. It also has plenty of room for fruits and vegetables. I would like to improve the way the refrigerator is divided among the shelfs inside, even though its roomy but it could use better build up because we need support there.

Never had a problem with it. Front loader. I leave the door ajar so I have never had a problem with odor like some say they do. Saves water and detergent. I would recommend LG brand and would buy again.

I purchased an LG Dishwasher model number LDF6920ST from Home Depot. This unit looks great and is quiet, however, it does not clean and does not dry your dishes. The internet is flooded with similar complaints about this model. When you call the LG service department, they are nice enough but will only offer to send a technician to check it out. What are they going to check? Its not broken! It is a pathetic design that has been compromised by all the emphasis being placed on energy efficiency.I am out around $700.00 for the unit which does not account for installations costs and the grief incurred!

Sears said it would be an easy conversion from Natural Gas to Propane. Sears ordered the conversion kit and it arrived two days before the LG dryer. The problems began with the single half page instruction page. The details as to how to access the dryers internal parts dont match up with the dryer I ordered.When I explained this to LGs customer service rep he replied that its a generic dryer and we dont encourage homeowners to do the LP conversion no matter how competent they are as general contractors. Cant help you, but to ask you to take the dryer to Marina, CA to our nearest appliance rep. Why couldnt they just suggest it go there first before delivering it to my home?

We purchased this fridge almost 1 year ago. Two time the water/ice dispenser has failed. The water and ice will start running without being able to turn them off to where you have to unplug the fridge till a repair person comes to replace the part. Both times I had to call LG for service. Both times their technician did not show up on scheduled day. I wasted 2 days off work with not getting any help from LG. Do not expect anything from LG customer service. I have 4 different claim # for food reimbursement that keep changing and now been told they denied the claim.

I was so excited to finally get a new refrigerator and just loved it. Unfortunately within months (it is less than a year old) I began to get rust lines on the front of my new french door refrigerator (LG LFC247700ST). It is on 4 of the corner areas of the door where there was no protective film placed on it for shipping. LG web support had no answer except that I could use a stainless steel cleaner on it, which I had been using. Since the front of the fridge does not hold a magnet, I assume it is not real stainless steel so why would there be rust? Very disappointed.

We bought a beautiful looking top loading LG washer and dryer from Sears in Eureka, California in September 2011 for our second home in Humboldt County. We didnt purchase an extended warranty - although looking back, we should have done so. Because the appliances are installed in a second home (to this date, April 2013), they have been used about 12 times total.Suddenly, during a visit to this second home in mid-February, the dryer quit drying; there was no heat at all. We did the trouble-shooting with LG Customer Service to no avail. Then we contacted Sears to arrange for a repair. We returned to the home at the end of March, and the repairman came to the house. His analysis showed that the heating element needs to be replaced, which he had to order.As the repairman was leaving, he told us that he is about the only one in the area who will tackle fixing LG appliances because they are so poorly made. He mentioned that our washer is probably on a recall list. Sure enough, the washer - Serial Number (WT5001CW) is on the LG recall list. So now, I am attempting to make sure that the only repairman in the whole area who will touch LG appliances is prepared and scheduled to come to our second home when we can schedule ourselves to be there and can fix both appliances!It is hard to believe that these appliances are so poorly made, that they both are broken after having been used a handful of times! They look great but apparently are pieces of crap; and they cost a lot of money. What is the matter with these corporations and their quality control? Do these people really think I will ever buy another LG appliance again? And is it really worth the (certainly temporary) health of their bottom line to continue to sell these shoddy products? And what else do disgruntled customers do? They tell everyone they know about their negative experience with these products. Shame on LG!

LG LFX25978SW Refrigerator - Delivery day: The shelving was taped too tight. One of the shelves was bent. I placed it out in the sun to warm it up until we could just about bend it back so it was almost straight. The “glide and slide” got stuck unless you pulled or pushed it perfectly straight in or out or the refrigerator. The ice gets stuck together in the bin so we have to open the freezer door, open the icemaker door and bang on the ice container to loosen the ice. I spoke to LG but they did not offer a solution. The freezer bin did not sit in the freezer correctly and it sounded like a train going down the track when the freezer was pulled open or closed. When the replacement bin was ordered, the bin was on backorder and took almost one month to arrive.Eight months later, the ice dispenser switch in the freezer door gets stuck and you have to bang on it to get it to stop dispensing ice. The dispenser drip tray fits very tight and is difficult to remove. I am sure it will break soon when we remove it for cleaning. The left door mullion scratches against the right door and at times it gets stuck open so it hits the right side door when closing the door. This mullion issue was confirmed by LG. The local repair shop order replacement parts but of course, they are on backorder.The right side door tends not to close with a push if you have milk or soda in the door. I guess it’s a bit too heavy for the door to glide closed. I read about this in another review. Another item to note is the six month water filters are very expensive. I can buy a five year water filter for the price of one six month filter. I will go back to using the filter plug and switch to the external filter. I paid almost $2,000 for this refrigerator and I expected better quality than what I have seen to date. It will be tough for me to purchase any other items from LG. So right now, I sit and wait for my backordered parts to arrive.

Spacious, lots of storage, keeps food very cold, french doors, working icemaker, alerts you when you leave the fridge door open. All in all it has definitely has the qualities I want I just dont want to replace it with so much money again. LG has definitely met my initial expectations. It is a very good fridge overall and has all the qualities you need in a fridge but it needs to be made more durable and easier to fix when things break. Cause my ice machine doesnt work. I would have made it easier to clean, more user friendly, make it less loud when it beeps when you leave the door open. Also, the handle to the freezer broke, so I would made that more durable.

We purchased an LG front loading washer and dryer in February 2010 at Best Buy. Recently the mother board went out on the DLE2350W dryer ($350 replacement cost) only to find out that in Canada, LG warranties this item for three years and in the United States only 1 year. After visiting with the recommended LG repair service, we have found that this is a common problem and can go out even after one year.I have reviewed several blogs that have customer reviews and found a common theme in that LG has very poor post-sale product service. Im safe to say we will not buy another LG product and will recommend to others not to as well. We have always had excellent service from Sears and will return to them once again. If you do your due diligence and review customer comments, you will find my views are shared by many. This is unfortunate for a company whose tag is Living Good.

Absolute worst customer service ever. $3000 French Door LG Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period, $300 worth of food in the trash! Had to purchase a repair plan for $450 to get it fixed. It is the seal system that is causing the problem. Nobody in my area knows how to fix that. I have asked for my money back. NO, they said. A relative of mine is an LG repair man and he said LG has been trying to hire him but he does not want to work for them because their compensation is very poor. No wonder they dont have anyone available for certain jobs. Now we are using our old LG in the garage (Im glad that I didnt throw it away!) for our food. We wanted all of our appliances to match in the stainless steel color. Stay away from LG fridges. We also have stove, microwave, dishwasher, washer and dryer. Those have worked great so far!

I spent over $11,000 on my kitchen and laundry product from LG. Overpriced and not worth the money. The customer service is just as bad as their products. Ive had to call numerous times for the dryer and refrigerator. The dryer does not completely dry your clothes because the sensor thinks the clothes are dry and shuts off the dryer and the timer hasnt worked for months. My refrigerator does not stay cold the temperature is currently 76° in my refrigerator. Ive had my products for 3 years and its been a nightmare. To get a service repairman to come out is literally impossible. Please take my advice and do not purchase LG products.

My LG washer is one without an agitator. It is a water saver and I like that feature a lot; however, there is no way to accomplish a soak cycle. Other than that, I like everything about the washer.

I was stressed to think about I already replaced all appliances with LG brand. All the sudden, my LFXC24796D French door refrigerator was not cooling. My wife called service line, and to call local authorized service, they scheduled for repair on October 5th. The fridge started malfunctioning on Sept 2nd, 2020. Now, I am awaiting what kind of response or solution they will give to the valued customer. I will updating the development of the issue until the case resolved.

I would never buy this type of range again. The large burners are in the front, where one would place a large stock pot. It is very dangerous to have such a large pot positioned in front. You have to reach over it to get to the smaller pots. Its very dangerous. The reason I bought this range was because it matches the refrigerator. It looks good, but it is difficult to use. I can manage it, because it is just my husband and myself. If I had a young family, I would get rid of it (even though it is new). It could become a hazard with small children around. They could easily pull a large pot over on them. I am constantly vigilant when I am cooking on it and worried I will tip the front pots over on myself. Its not a pleasure to cook anymore!

The LG refrigerator is the one that we had chosen, mainly because the store clerk recommended it over the other ones. Also it has not only met my expectations but it has exceeded them by far. My favorite feature is the shelving that is available. I have enough room for all of my groceries right after a big shopping trip for the week. It is very convenient. Also it is very easy to clean so it stays looking brand new at all times. But I think that the refrigerator could improve by having a bit more space between the shelves so that taller items might fit inside it a little bit better. I also think it would be nice for the freezer to be on the bottoms rather than it be side by side.

I purchased the LG HE top loader (machine # WT 4801CW) in December 2011. It has never effectively cleaned a single load of clothes. Shirts come out of the wash still smelling of perfume/cologne; sheets come out with large dry spots where they never got wet. Washing in cold or hot water does not matter, nor does setting the washer on the highest level for soil and the extra high level of spin speed. I do not use a clothes dryer, so I use fabric softener but the clothes are so wrinkled even if I remove them the instant the cycle stops that every single item would need to be ironed. Even when washing very small loads (one pair jeans, 2 shirts, 2 pairs socks) there are dry spots on the clothes until the final rinse cycle, so they are obviously not getting clean. This machine will not remove any stain at all, no matter how minor. It also takes over 60 minutes to wash one load and has increased the number of loads I do a week despite having a much larger capacity than my previous washer. Luckily, when we bought it at Best Buy, they provided a 30-day return policy. My new washer will arrive this weekend. Im back to a front load Frigidaire, which is what I had before. I never had a single complaint about that machine. It lasted 18 years and never had a single service call, cleaned every single thing we ever put in it, and was very inexpensive to operate as well as having a much more reasonable price than anything else we saw on the market.

I purchased an LG model # LRFD22850ST about 5 years ago. On and off for the last 5 years, my fire alarms would go off. We could never find what the cause was. Thought maybe it was just the batteries needing to be replaced in my alarms. Never thought it could be the lights inside our refrigerator. Then one day, I opened up the refrigerator to the smell of burnt plastic. The light fixture cover was melted to the refrigerator. The sockets were black, and the food on the top shelf was as hot as if it just came out of the oven. I peeled off the light fixture and was able to get the light bulbs out. I unplugged the entire unit and called LG. They told me there was a problem (I later discovered there was a class action lawsuit) and that they would send someone out to fix the problem. No charge to me. I was told that I should be fine to plug the unit back in but to make sure not to put any light bulbs in. They set up an appointment with a service provider they chose. The service provider called me and LG and refused to take the call. They said it was very difficult to deal with LG and were never able to get the parts needed. LG then chose another service provider. Same story. They refused the call for same reason. LG then informed me that they ran out of service providers in my area and that my case was being transferred to the Locator Department (I guess this happens quite a bit for the company to set up an entire department to find people / someone to service their appliances!). They said that would take 5 - 7 business days. Of course, this was on a Thursday and Columbus Day is on Monday. So they probably wont even start to look till Tuesday, which means seven business days is actually more like 2 weeks. But I should be ok to plug it back in and wait all that time and take the chance that my house will burn down! I have spoken to several repair companies and many salespeople, and all seem to believe that if an appliance goes on fire you should never plug it back in. So Im off to buy another appliance. Dont think I will ever get anything from LG. Customer service was horrible. If youre looking at appliances, I would think twice on an LG product.

In 2008 we bought an LG range. On the first cleaning, soot went into the oven door window. The same thing happened with the replacement range. LG then gave us a better range at no additional charge with the understanding that we could make no further claims. We havent, but the third range had the same problem. Additionally, the whole back of the range moves when you try to turn something on. Now theres a crack there caused by the mere force of turning on a burner. Those burners take a long time to do small kitchen tasks like boil water. I bought an electric kettle for that. The range takes a full 10 minutes to get to 420. This is an extremely disappointing product.

Compressor warranty 10 years. Fridge installed 09/07/2017. Compressor failed 01/18/19. Compressor worked for little more than a year. Fridge cost over $2k. I am 65 and have never had a fridge compressor fail.

Evaporator defrost cycle and drain hole freeze up: LG design flaw allows ice build-up, which in turn leads to fan damage or stoppage that stops cold air from reaching the upper section. If this condition is not corrected by unplugging the drain hole, the water that normally goes down into the catch pan to be evaporated away ends up dripping through the bottom freezer cooling vents and freezing to the bottom freezer floor. The only way to correct this is to remove the back plastic cover and expose the evaporator coil where the ice build-up must be melted and removed, along with defrosting the drain hole so that water is allowed to flow freely again. Attach a small copper wire to the heating line, which is just under the evaporator coil, and thread it down into the drain hole. This will help to keep the hole open by transferring some heat to the drain hole during the defrost cycle, thus melting any ice that has built up during the cooling cycle. There are some excellent YouTube instructions online on how to remove all the plastic parts without doing damage. Good luck.

We purchased this refrigerator in December 2016. The first issue was the very typical water tube leak which caused cascading icicles in the freezer (LOWES was very helpful with this problem). A couple of days ago, the right top hinge came loose, causing the door to hit me in the chest. I had to support the door to prevent it falling completely off. We were able to reattach the hinge pin and duct tape it to prevent a recurrence. This could have had catastrophic results. Prior to the hinge pin coming out, the door had been difficult to close properly, but we could not see what was causing the problem. I will not purchase any more LG products.

Top of the line did not last 3 years. It stopped getting cold. We know that happens but the customer service is the worst I have ever seen. I have been on the phone for 2 days now at least 5 hours and they first scheduled a repair with MODERN APPLIANCE SERVICE who said they would be here between 8 and 12 pm on Wed and at 11 pm on Wed they called us to inform us it would be 7 days before they could have someone here. We called LG back again and again and now they will call us back when their scheduling dept finds someone to look at it. Our son has diabetes and has to keep his insulin cold and thats not happening and LG could care less. We are buying ice to keep it cold. No one has called us back and we have talked to with 3 managers so far and no one has called us back and we have no service date yet. Wonder how long this will go on? I am getting ready to call them again and spend today on the phone begging for help after spending $4000 on a Refrigerator. Update. We took their phone survey after their 10th call and said we were not happy with the results of the call and they had the ** to call us right back tell me they did not appreciate the review or deserved the low score on the review I gave them. Now we still have a $4000 refrigerator that is not working, cant get anyone to fix it for any amount of money and they have time to call me and tell me they did not like my review. I am speechless. It seems they are not going to help us and I am not sure they will call back now. I think I am going to have to place these reviews every hour until I get some attention. So be it.

My sister bought a top loader washing machine in Baguio. We traveled it in Isabela along with the washing machine. After a day when I was about to use it but when I turned the power on it was no longer working. What should be the problem?

Got this LG top of the line unit October 2015. Within a month the water began filling through the detergent AND softener trays simultaneously. Did the digital wifi help thing dozens of times with my cellphone, they said nothing wrong, clean your inlet filters. What??? By December the tub failed to fill with enough water at all to wash anything, regardless which tray side was filling from. A load of Pure Colors came out literally with dry spots in the clothing! Add to that, the balancer within the direct drive unit was slipping badly, somewhat similar to a bad car clutch, and any size load on any cycle was being violently bashed against the inside frame. Sounded like my front door was being kicked in. So, to sum up, I have $878 worth of scrap in my house that will not fill properly, wash properly or spin properly. I still have 7 more months on the financial contract, and Im sick about it.LG finally hooked me up with an in house service guy --- he never replied to the 2 service calls that were set up --- and closed out both tickets saying customer reported solved. Really? By the way, the name of this place was Als TV and Model Railroad so that about sums up the quality of LG service!!! My lawyer is requesting certified copies of LGs warranty, the financial contract, and my phone and web interactions. I dont want to feel as if my only option is legal action, but I will if LG leaves me no other option.

Purchased new refrigerator from RC Willey 18 months ago with our new house, have had an LG frontload washer and dryer for over 7 years without an issue. Fridge had great reviews and we really liked the door-in-door. Has worked flawlessly until yesterday. Found water all over the floor (luckily we found it quickly and cleaned it up, it would have eventually ruined our laminate floors (except I have not pulled out the fridge to check underneath). Checked with the manual and went through all the troubleshooting, nothing worked. Called customer service, and they quickly set-up a case number and scheduled a technician to come and see what is wrong. Had the service company call me the next day and confirm an appointment for the following day (Good so far, right? Except all of our frozen food is thawed. Luckily my wife is a florist and she has a floral cooler that we put our refrigerated items in). Two hours later the same person called back and said that they cant do the service call, they do not do LG warranty work. They would call LG and have them schedule someone else. Wanting to make sure that no-one dropped the ball, having no fridge/freezer is a major inconvenience, I called LG service back and asked if the cancellation had been taken care of and a new service company scheduled. It had not. The customer service person was apologetic and said that they needed to get an authorized service company scheduled to come service the refrigerator, because not all companies are equipped to handle cooling issues. Why wasnt this already figured into the request? The person also let me know that the service will hopefully get set up tomorrow (Friday 1/18/2019), and I should hear back next Monday or Tuesday. They gave me another case number. So I went back to the original text response I received from LG Customer Service, it indicated an authorized repair service located 68 miles away. Except I called them and they wont do any work on LG refrigerators without a work authorization code from LG. A cooling issue? They told me they arent equipped to work on LG cooling issues anyway. So then I started looking on-line to see if this was a common problem. Way too many nightmare customer service stories for an issue that is an obvious defect. I would not choose to be without a fridge/freezer for any length of time, and would want to replace it with another product quickly. Pretty disappointed in this product that was pretty expensive.

About 4 years ago, my wife and I purchased a top load LG washer/dryer set from Lowes for~ $1400 after our MAYTAG washer died after 20 YEARS. They worked fine for about 2 years. After that time, the washer started to get the UE error more frequently, and started to growl and squeal. For weeks, I tried to get a service appointment from LG under warranty. None of the listed repair shops would touch this thing for less than $90 service call. In talking to the tech, evidently, this is a common issue with these products and costs around $450-$500 to repair. I considered fixing it myself, but the expense of the part(s) and special tools required made it not viable.As a mechanical engineer, there is no way this device should fail so quickly. We do maybe 6 loads of wash/week of normal clothes and towels. Bottom line, I will NEVER buy LG again!!! That includes phones and electronics. We just purchased and old school agitator machine from a domestic manufacturer. AND when in the market for a flat screen TV and phone, didnt even consider LG!

This is a 5 months old washer. Its been noisy since week one. Lowes installers couldnt completely fix it. Lately, it is been excessively noisy and vibrating during its spinning, even at low speeds. LG support is very nice at talking. However, they dont actually send any information.

The motor has stopped working on my dishwasher and it is within the 10 year motor warranty. LG says they will replace the motor, however I need to pay $180 for a service tech to install the new motor. They say the motor itself is free, I just need to pay labor. I told them to send me the motor and I will install it myself, however they refuse to do so. The terms of the contract state that I am responsible for labor, that should give me the freedom to use my own labor, not be forced to pay (and overpay) for theirs.

Approximately 2 years ago, I purchased an LG front loader washing machine from PC Richards in NYC. I called LG one year later complaining of a moldy smell in my machine and on my clothing. They told me to do weekly maintenance and keep the door open. I have NEVER heard of such a thing and believe that a customer MUST be told about this prior to purchasing the machine. I did as LG told me because as a working mother, it was easier to just do it than to call and complain again. I was so angry after I spoke with them and listened to the uh huh, uh huh bad attitude. Last week my 7-year old son, walking from his bedroom into mine, walked into the door in the middle of the night (my son cut his leg). I am furious! I called LG to tell them I want a different machine or my money back. Nothing! This is something that must be told to customers prior to purchasing the machine, not after.

I have been quite unhappy with my lovely new LG washing machine, because everything it washes comes out smelling bad. I found (online) many stories from people with front-loading HE washers who had nasty-smelling laundry. I called LG last month and the customer service people gave me a series of chores to do and said if I performed them weekly, the smell would disappear. Well, I performed them five times weekly and the laundry still smelled like week-old workout clothes stuffed in a gym locker. So yesterday, they finally sent a real, live repairman. The repair guy took one look and said it was clean and nothing was wrong that he could fix except by telling me to use a powdered laundry detergent called Charlies Soap. He insisted that all the usual detergents are made with animal fats or byproducts or something, but Charlies Soap is made with coconut oils or something vegetable-based, and that it is the animal fats that build up in the clothes in these HE washers and make the clothes smell like a week-old gym bag. He said it would take 2 or 3 washings with Charlies Soap to eliminate all the smell in the clothes. I thought he was nuts, but I tried it. It actually worked. Now I want to know why LG doesnt tell anyone what the problem is! I was aggravated & upset with stinking laundry for six months! Do they have a financial connection to laundry detergent sales but not to Charlies Soap?

LG DLE5977SM dryer built to last 5 years or less. Like most people with stainless steel LG dryers, the drum cracked near the front of the weld seam. It is not thumping and scraping on every turn. This is a chronic problem that LG should address. That is why they have a 5 year warranty on their drums for both the dryers and washers...they dont expect them to last more than 5 years. Im going back to german built appliances. Thanks LG, youve just lost another customer who will never buy LG again.!!

I will try to get to the point. 5 yr old French door fridge stopped cooling. Called customer service to diagnose problem. Used Bluetooth feature to diagnose over the phone. They told us the bottom door was not closing properly and to have repairman come out. Repairman said it was the compressor. Took a week for the new part to arrive and repair to be done. When I asked why LG didnt diagnose the compressor as the problem over the phone...he told us they dont like to tell people bad news. Wow!!! Really LG? We are using our warranty through Home Depot to be reimbursed for the loss of food and repairs. I would not recommend LG to anyone. The heart of the fridge shouldnt go out after 5 years. And paying extra for cool features like self diagnosis...was a waste!!!

Bought April 2013. Drying fault reported November 2013. Machine blew up/imploded February 2013. After 3 engineer visits that took 2 months to complete the machine was deemed repaired (engineer 1 guessed the fault wrong, engineer 2 guessed the fault right but instead of logging it he marked the job as complete, engineer 3 brought the right part and recommissioned the machine).Soon after during a fast spin cycle the machine exploded. By that I mean that it spun out of control at 1400 RPM, a bracket broke, the motor is broken, the drum is broken and in all I have a ruined appliance - what would have happened if my terrified wife had not been there to hit the power supply off (not to mention what could have happened to her)? The machine did not cut itself out. The 4th engineer found essential fixing screws were not where they should be ... did engineer 3 fail to correctly put the machine back together, or did LG supply a dangerously defective machine?I would be able to answer these questions if LG showed any interest at all in handling my complaints. After being escalated numerous times to supervisors we have never heard from a supervisor. We have never received an apology. We are forced to accept the same sub-contracted repair company to tinker with this appliance. I have told the supplier that I am not accepting anymore repairs and I am demanding a refund. This is spiraling into a court case.This machine cost 600. It is meant to be the best. Instead, it broke down within the first year and the after sales warranty service has been appalling. Their telephone number costs money to ring, it inevitably means a lengthy wait and discussion, the person at their end has no authority other than to follow a script, their supervisors make no attempt to communicate to us, their repair service is awful (4 engineers!!! and after the 3rd the machine exploded!).I rang their head office and the abrupt receptionist repeatedly told me to speak to customer service about my problem and that they do not give out names ... the senior managers are ring fenced in hiding from customers who are thoroughly fed up with their service. I tried publicly shaming them into giving me what they legal have to. Their Facebook team ignored me and their Twitter team gave me the link to their website. Seriously, this is a company that shows no interest in customer service. If they did, then I would not be in this situation.(And for info, the initial fault is a drying fault. The machine vents the steam during the drying cycle via the water waste pipe. Before it gets there it passes through an internal chamber and takes with it all the lint, hair and other debris collected in a drying cycle. However, that muck instead of being discharged settles on the inside of this chamber. It builds up and then blocks the chamber. This then means the machine can NOT remove the steam generated during a drying cycle so the clothes just become so hot that they will burn skin - proof being when my wife burnt herself on the machine. Now, being a simple customer I of course cant state the obvious that this is a fundamental design flaw. I have to PAY for a qualified engineer to inspect the machine and they have to write a report to state this. 1 - I have to PAY! 2 - What independent engineer is going to do that against a mega corporation?)I will never buy LG again and their level of customer service has pushed me to channel my anger into putting an objective and correct review of them on any review site I can find. Not to mention an exponential Facebook network. They just do not care.

My 10 month old french door refrigerators fan starting making a loud noise. I looked up my problem on the internet and found that my unit has a know frost buildup issue. I called LG since it was still under warranty. They diagnosed the unit over the phone and scheduled a service appointment for me. A new control panel was mailed out to me. The tech was supposed to be at my home between 8 am and noon yesterday. I received a phone call the night before confirming him for between 10 and noon. The tech did not show up until 1:05. He then proceeded to empty out my fridge, remove all of the shelves and the bins. The vent behind the veggie bin was encrusted with ice which he melted and chiseled away. Then the back panel inside was removed which revealed the entire coil frozen and encrusted with ice. It took until after 3 PM for him to melt all of the ice which resulted in my having towels both wet and dry all over the kitchen, a bucket for the excess water, not to mention my food, bins and shelves strewn about. The tech pulled out the fridge and replaced the control panel on the back. Then came the process of putting everything back together and putting all of the food back in. I then had to wash a load of towels and clean the fingerprints and streaks off of the stainless steel fridge. Well the first thing that I noticed was the once firm and solid bin holder now wobbles. But that is not the worse part, the worse part is that today, one day later, the fridge has begun to make the same sound and the ice is already forming around the vent. I was assured the control panel (brain) would fix the problem. Well it seems to me that this is not the case and I know have to go through this again not knowing if the LG tech can figure out what actually is wrong. I called for another appointment and was told that as of now none is available for Monday or Tuesday so I have to call back on Monday to see when the next available appointment will be. Why should a new appliance have these issues? Why shouldnt an LG tech be able to diagnose and fix the problem on the first business? Why shouldnt I be able to get an immediate appointment for a return visit to rectify the problem? Im regretting my decision to go with LG. I should have purchased a Samsung refrigerator. I own an LG Phone, an LG smart TV and this refrigerator. I will never purchase another LG product again. Am I expected to miss another day of work to be available for service, suffer the mess and inconvenience of the repair process and then not know if after the second visit if it will be fixed or not?

While working for my employer on the 9th floor, I smelled an electrical burning/fire coming from our snack room. I wasnt sure which machine it was coming from (snacks, soda, countertop water dispenser, coffee maker, or refrigerator). I later learned that the clock on the LG microwave was out and it was humming. When I opened the door of the microwave, the rotating glass was broken in pieces and the microwave was extremely hot like an oven. I immediately unplugged it, reported it to the leasing office and they notified the fire department. We are not replacing this microwave with another LG.

I have an LG front load dryer (model DLEX3857W). The original dryer lint filter warped, I guess from the heat of the dryer? It would not sit flat, which caused clothes to get caught on the filter, mostly clothes with thin straps, such as camisoles, etc. However, on one cycle, a sleeveless nightgown was caught, which cracked the corner of the filter, as well as a piece of the filter guide. I purchased a new LG lint filter and replaced the broken one, but it never would sit flat where the corner of the guide was rough. Ive had 5 camisoles, 3 nightgowns, and now a fitted sheet destroyed due to being torn when becoming caught and twisting around the raised part of the filter. The material gets wound so tightly that the piece caught just tears off.I made a complaint on the LG website blog, but my entry was declined because I failed to meet posting requirements - I cant figure out what didnt meet, except that the question I asked was based on the fact that I had read several blogs where Kenmores version of the same dryer has had a recall of the due to the same problem, and I asked if there was an LG plan to recall. I have also emailed LG directly, with no response as of yet. There are MULTIPLE complaints online on different blogs, which is where I found a link recommending replacement of all 3 parts - the lint filter, filter guide, and lint filter cover. I found all the parts on Amazon, with more complaints of the same issue. Why should I have to spend $60 for parts that appear to have been a defect from the beginning.

I have an LG washer stainless steel drum that I paid $900.00 for! The washer is out of the warranty and started banging. I contacted LG with my problem and I got no response! My boyfriend, who works in tool and die, and my dad took it apart. The bearings were rusted into the drum. I am not happy! How could the bearings rust into a stainless steel drum? I tried calling to order parts and the answer that I keep getting from repair places is good luck getting parts from LG! This is ridiculous! I will never recommend or buy anything LG again!

I love everything about my refrigerator except we have had to have parts replaced on it within its one year anniversary and again a month later. But the service tech was so knowledgeable about the product and the company covered the cost for both repairs.

LG Washer WTS5070CW - 1) Extensive rust around bleach entry port. Per LG cosmetic very common complaint. Washer was 14 months old. 2) Residual bleach from previous loads ruins clothes in next load. 3) Not a true high capacity washer. Shakes violently. Drum had to be replaced after damage from violent shaking. I have read many reviews. Problems 1 & 3 are common. LG top loader washers are LEMONS. $649.00 wasted!

We purchased an LG front load washer (LG WM2688HNM) and dryer in June 2007 from Best Buy. We had constant problems with the washer leaking. We had technicians out almost monthly to try and find the source of the leak without any success. After about five months of complaining to LG’s customer service, they did have Best Buy give us a replacement in June of 2008. Unfortunately, the new machine did the same thing, but not quite as often and more like every two or three months. Again, the technicians cannot find where the leak is occurring from. It does not seem to make any difference how much detergent or bleach one uses. About two years ago the machine started dancing across the floor and vibrating items off the shelves in the laundry room. The technician put pads under the washer that are supposed to keep it in place and reduce the vibrations, but to no avail. It just keeps moving from one side of the laundry room to the other side, so we have to put it back in place until the next load.Oh, by the way, the dryer does not work much better than the washer. It goes through the dry cycle (and it doesn’t seem to matter which one) and the clothes are still damp if not wet. It doesn’t seem to matter if one uses the wrinkle guard or not. One technician suggested that with LG, one needed to use normal if you were doing permanent press, clothes, etc., but they still don’t get fully dried. Based on our experience, I would have to say do not buy LG products. As it stands at this point, I don’t think I would take an LG product if they were to give it to me.

My kitchen has other LG appliances & we have been happy with all of them, it had great features & the price was right plus they delivered it and hauled the old one away. I like the accessibly of water filter, sturdy solid shelves, indoor ice maker, quiet and efficient, looks amazing in the kitchen. When we moved, the buyers paid extra to keep it. I would love a freezer at bottom rather than side by side, would have liked it to be a bit larger but our space wouldnt allow it, would have liked it to come with stainless hoses for the icemaker.

3 door ultra large capacity counter depth refrigerator- Expensive, top-of-the-line refrigerator with compressor failure just after 2 years of use. Over $900 in labor costs, took over a week to get the replacement part (we are in Seattle). Customer service at LG did not care about any of this, at all. By the way, their online website shows many 5-star reviews-- they vet all reviews and do not print any that are negative.

After being told that this washer was the most top-rated, we decided to make the move to this HE machine to save water. It has the clear top, so we were suspicious from the start with the minimal activity and agitation seen with the impeller system versus our old machine, plus it appeared that some clothes werent even getting wet! But the information we had read told us that all of this was normal.We were shocked at the 1:47 hours to complete a load, but again, we were able to wash twice as much in one load. BUT, a load of heavily soiled Levis from gardening, which would have been no problem with our old machine, came out filthy, even using the Heavy-duty cycle with extra water! TWICE!! This really is not acceptable, but we dont have a lot of faith in trying any other HE machine now either. We are reading bad reviews on pretty much all of them!

All of my husbands blue work shirts have discoloration spots on them. My niece had several of her clothes ruined. I thought that bleach was staying in the machine some place, but no bleach was used and the clothes still have whitish discolored spots. Two of my bathroom rugs changed colors -- one from light blue to grey and one from green to a pea green.

Purchased range with 1 year warranty. Clock stopped working 1 yr. 4 mo. Offered to replace part but not labor. Ill put part in myself. NOPE. Someone must diagnose problem then order part then come back out and replace it. This will cost 10 times what the part costs. NEVER NEVER NEVER buy LG!!!

My washer is not 5 years old, the rubber drain hose (from tub to the pump) is ripped and we cannot fix it, we have tried to order from several places, they are saying this part has been discontinue. I thought when I bought this it would last longer than 5 years. We will have to buy another washer, but I will never have any products by LG. I hope that anyone else is buying your products better think twice.