4 year old Samsung refrigerator that cost $3000 is junk. Already spent $800 fixing it once and now the ice maker requires a $850 repair that is not guaranteed to resolve the problem. Samsung refrigerators are complete design flaws from top to bottom. I am throwing this thing out and buying a Whirlpool side by side.

Bought a Samsung fridge model RF197ACRS (French doors with the freezer on the bottom) Just under 2 years ago... And now it is leaking water in the crisper?! I googled it and YES this is a huge problem with Samsung. Frozen water buildup and it wont drain properly. I have to defrost a new fridge all the time? Samsung you suck. Less than 2 years and already having problems! And of course the warranty has expired so I am out of luck. BE WARNED. Never buy a Samsung FRIDGE!!! And Customer service is HORRIBLE!

Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and dryer 8 months ago. Since then have had the refrigerator ice maker freeze up about every 2 weeks. The fridge has been repaired with ice maker replaced 4 times. Now the washing machine has an error code that Samsung cannot find anyone to fix. Samsung does not offer refunds even though their appliances are junk but does offer replacements. (Oh yay) Samsung guaranteed delivery/replacement in 10 days. This is day 12 with no communication from Samsung. Many hours spent on the phone with Samsung, 4 service trips for the ice maker and now a guaranteed time frame on a replacement that did not happen. Samsung does not care about its customers and sells expensive appliances they do not support. Stay away from these and all Samsung appliances!

The motherboard caught on fire. I was cooking something in the oven and had just checked my food and raised up to see the back of the stove on fire. Samsung will not fix the stove. I would not recommend anyone buying a Samsung range. They are dangerous.

Ice maker failed shortly after warranty expired. I would not recommend purchasing this brand for a refrigerator. It is very disappointing because Ive loved my other Samsung products, but this ice maker issue a total disaster and Samsung has not remedied this widespread issue with their product.

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

Bought this item new in September and feel good if we get 3 washes out of 10 attempts. It constantly blinks in the heavy cycle and is basically stuck there. The unit will start up like its going to wash and gets stuck in a drain cycle. Theres no water in the tub - it just runs like its trying to drain. The problem is intermittent which drives me crazy as weve had service people out and the unit worked fine. 2 days later it was back to its old self - stuck in a drain cycle. Aside from this, it does not get the dishes dry and many times the soap dispenser doesnt open - therein the dishes only get rinsed. If I could only go back - I would buy the Bosch any day over this POC.

Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

My Samsung French door with bottom freezer is 2-1/2 years old and the ice maker stopped working. Water leaks inside the fridge under the vegetable drawer and freezes up. Cannot open the drawer because it freezes in ice from leaking water. Had the repair man out (&432.00) and problem still exists. Will not buy another Samsung item.

I bought all new Samsung appliances about 2 years ago and have had nothing but issues with every piece from fridge to dishwasher and stove. Many issues was during 1st year with stove element going out, ice maker quit working after 1 year, dishwasher leaks, inside of dishwasher plastic parts are melting apart. Worse experience ever and will never buy a Samsung. Whirlpool was never a problem prior.

French door refrigerator model RF263BEAESR/AA. This POS is 3 1/2 yrs old. Ref makes a racket after there is ice buildup and fan hits ice. Only way to stop noise is removing all shelves, removing inside panel in rear and chopping away at ice. This has to be done at least once a month. Getting ready to check it out the door. Do not buy SAMSUNG. First time service man said nothing can be done to permanently correct it. Its been going on now for over a year. Now we do it ourselves. Apparently there is a lawsuit regarding this problem.

Purchased a Samsung over the stove microwave in July 2011. Did not get the extended warranty. After about 8 months the door was broken. We called and Samsung had it fixed with no charge to us as it was under warranty. Two weeks ago, the microwave beeped and showed an SE code. Nothing works. It is completely dead. I have spent MANY hours trying to get this problem resolved. I have searched online and it seems as many others have had this same problem. I finally was able to contact someone at Samsung who told me they knew about the problem and they were fixing them even though they were out of warranty. I was given a reference number and told to call another number. When I called that number, I was told it would not be fixed for free as it was not my model number that they were having the problem with. After thinking about it for a few days and reading more online, I found that there are lots of people with this problem and it involves several different model numbers, including mine. I called Samsung again and was on the phone over an hour trying to get them to fix this for me. They kept telling me since I didnt buy the extended warranty they would not help me. Now I understand about the warranty. I never buy the extended warranty because I expect a product to be made well and last a reasonable amount of time. I understand that sometimes things happen, but I feel that when it is a problem so many people are having and there are different model numbers involved they should have a recall on them and fix them!! The outcome of my last call with Samsung is they would pay for the part which is $35.00 and we pay the service call, $85.00 or more. Sorry this is still not acceptable to me. If you make an over the stove microwave then I guess it should be made to USE over the stove without breaking within 2 years. We paid $399.00 for this microwave which isnt cheap and should last longer! PLEASE let me know if you can help or where else I can turn. I really dont have the money to replace this microwave and dont feel I am being unreasonable thinking they should make good on their product. Thank you in advance for your help.

I have had a Samsung refrigerator for 5 years. Repeated problems with ice maker freezing up and the cooling system leaking then freezing under the drawer. Have spent $600 in repairs and same problems come back. 2 yr warranty was not enough. Samsung has been unsupportive. Will NEVER buy another Samsung product because of no customer support. Spent over 2K and now 5 yrs later it is worthless.

This refrigerator was installed by the RV Company in our RV. After one trip, the refrigerator stopped cooling. I called Samsung and got nothing but a run around. It seems that there is not a repairman anywhere in our area. We now have a Refrigerator that wont cool and was only used two weeks. We dont have a receipt for this refrigerator because it was installed in the RV by the manufacturer. Samsung has a problem understanding that when you buy an RV, you dont get receipts for every item installed in them. Buyer be aware that Samsung supposedly does there on repair work but there may not be a service center in your area!!

Very disappointed with Samsung microwave and lack of support for this widely reported issue. Microwave failed after 1.5 years which is pathetic. They may make decent phone, but stay away from their appliance if you know what is good for you.

I have Samsung three year old appliances - microwave, dishwasher, stove and refrigerator. The ice maker on my refrigerator is shot. My microwave got the dreaded 5E error. I checked out what it meant on the internet. Found a video for a quick fix. Tried that. It lasted two days now Im having problems with it beeping and telling me to set the power level and turn it on. The 5E code has to do with moisture affecting the display panel. If youre going to make an over the range microwave make it sturdier. Of course theres going to be steam from cooking going up in to the microwave. Samsung should repair this problem for no charge. Not happy at all with these appliances. I wish I would have stuck with Kenmore!! Thank you.

I purchased a Samsung French door stainless steel refrigerator in August 2012, at Best Buy for 2500.00. I have never been so frustrated with any of my appliances as I am with this one. All of my Kenmore appliance lasted 25 years with maybe two repairs. After the first year 4 of the six door trays cracked, and recently the freezer handle broke off when I opened the freezer door. At this point the only thing I like about the refrigerator is the chime that sounds when I leave a door open. Every time I see a Samsung in the store I feel sick knowing that some unsuspecting person may buy one. So far... knock on wood, I have had no problem with the cooling system or ice-maker, but if and when I do I will buy a new one from a trusted brand. This has been the worst choice of an appliance that I ever made. Do not purchase this product and subject yourself to frustration!

I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217 French Door replaced with the SAME MODEL to give Samsung a chance to redeem themselves. I received the new fridge on September 12, 2013. The installation process was horrible and I will address that with the retail company in person. Anyhow, instead of the Fridge portion being too warm like the RF217 part 1, now RF217 part 2 is an overactive FREEZER. Please note I DO NOT use the ice maker, I have that feature turned off, But for some reason I have snow cones being made in my freezer and I cannot open the top drawer as it is FROZEN SHUT. The installers set it up per manufacturer direction temperatures -2 freezer and 38 for the Fridge. Consumer ignorance?? I think not. Samsung Corp. you make a horrific product and I will be pleading with the store that I bought it from to give me back my money in full so I can go back to my normal life. I cannot and will not eat out for another week, month or year because my $1500 refrigerator does not work properly. And just so we are clear, ALL THREE OF MY SAMSUNG Refrigerators were BRAND NEW. ALL THREE WERE FAULTY. I hope this is clear enough that three times is not a charm. In addition to the bad manufacturing, the delivery service managed to deliver a scratched left front French door, left all the packaging inside, dumped about a gallon of water onto my Laminate Floor which I had to personally dive to the ground with bathroom towels because the water would absolutely ruin the floor and they SCRATCHED the side and front of my BRAND NEW WASHING MACHINE, and then denied the damage. I was literally standing right there during the entire install. Hello I was the one cleaning up the water so of course they scratched it. My towel sure didnt. Anyhow, bad product, bad service, and subpar customer service equals the end of customer loyalty to Samsung. Samsung get out of the appliance business.

DO NOT BUY FROM SAMSUNG. What a horrible piece of crap from a reliability perspective. Love the design and layout but... The icemaker starting leaking water, the fridge is 18 months old and I know it is out of warranty so I called a repairman (a trusted friend). He came to the house and said oh yeah I service Samsungs for this issue all the time, at least 5 or so a week. The icemaker and the auger unit needed to be replaced, $755, WHAT almost half the price I paid for the fridge itself. I looked online and the parts are over $400 at the cheapest place. I called Samsung and they said it is out of warranty and would not do anything to make me happy. I would call this a defect if the component is failing in less than 2 years, which according to my buddy he sees all of the time but what does Samsung care they are making a killing on repair parts on fridges that are less than 2 years old. I will never buy another product from this company and I suggest you dont either, complete junk.

Our Cool Select Pantry has been leaking over two years. We have had repair men out to fix it and it continues to leak at a fast pace. We have to remove the tray once a week to dry up excess water or it will spill out onto the floor. No one has the answer on how to repair this problem. The model number RF 267AERS a 2010 model. This started after we had it for 4 years. Please tell me what I can do to get this repair. I am not asking for a new refrigerator but someone who can fix this problem.

I have been having trouble with my Samsung refrigerator leaking water into the bottom two drawers and under the drawers as well. I called Samsung. They said my warranty has expired and couldnt help me. I asked for a referral for repair. I called the referral and they wont return my calls. I am very disappointed with the refrigerator and Samsung service. I own Samsung TVs, appliances and phones. I will not buy another Samsung product again. :(

Spent $2,000 on rf263 beae sr. Excessive water collecting in chute and draining out of and sometimes into fridge. Repairman came and replaced dispenser door, didnt correct problem, then ice maker didnt work, approx 11 months old. Icemaker replaced, broke 3 months later, no longer under warranty. Didnt get anywhere with Samsung. Have been manually making ice for my $2,000 refrigerator for over a year. Bought a replacement ice maker. Doesnt work. I personally will never buy another Samsung product. I wish someone would start another class action suit. This is ridiculous. I replaced an 18 year old fridge that, yes, was out of style but never had any problems.

We purchased this range in the Fall of 2016, Model #NE58K9430, with digital dials. There are several things that are disappointing. It is very hard to keep the glass top clean (this is not my first glass top range). Cannot use pot or pan that is not smooth on the bottom as it will scratch the surface. Consequently, I had to purchase new cookware. If you get too close to the digital panel, even your clothes will make it come on. If you get too close, the lock will come on and the only way to get it off is to flip the fuse box!!! I am short and reaching over to clean the top, the timer button will come on, the warmer button will come on, the self clean button will come on, and that is with only clothing touching. I am at the point of throwing this in the garbage dump. No wonder Lowes had it on sale, which even at $1000 it was no deal. Cannot find order info, but was purchased at Lowes Hardware, N. Myrtle Beach SC. I would NEVER recommend Samsung Appliances to anyone.

I gave this product a 1 star rating because you don’t have the option of rating it any lower. My wife and I bought a Samsung French door refrigerator with freezer on bottom, and started having problems with it after only two months of owning it. It started filling up with water under the deli drawer, it would then freeze up into a block of ice making it difficult if not impossible to open the drawer and then start to spill water all over the floor. When we called Samsung we were basically told to call a repair person, and pay to have it looked at after we just paid $1700.00 for it and we had it less than 4 months. So much for standing behind their products. If you buy a Samsung product after reading this, and many other reviews just like this one you must have more money than brains. Samsung IS NOT the reputable company they want you to believe they are.

1 month since buying the fridge. 2 weeks in, a noise started, like a fan going on and off. Loud and irritating. The tech from NZ Systems in London, ON came out - Murphys Law in the hour, he was there no sound, he leaves, sound returns & has been going since. I have yet to get the tech to come back and Samsung says I have contact this company again. Who is taking responsibility for this. I am very, very disappointed in my fancy and VERY EXPENSIVE fridge.

Our dishwasher will be one year old on November 3, repair people have been out three times. On the first visit we explained the washer was leaking. He said it was a known issue and the computer was spraying water when it should not. They ordered parts and more than 2 weeks later came back and put in new seals around the door, new computer, and other items inside the door. Our washer is still leaking, smells, and leaves water on the dishes. Another service person came out and said he thought the pump was putting dirty water back in the dishwasher and that a seal around the door was too short. We are in progress with that issue. We ask Samsung to replace the dishwasher but they said they only had records of one service call and I needed to get Lowes to send them records. I did so and two weeks later I called again and Samsung said they did not have they records. I ask to speak to a supervisor, they left me on hold and then came back after some time and said she was busy and to call Lowes again and have the records sent to a supervisor email and a general fax number. Lowes did so. I called again this afternoon. They said they dont have them, have never heard of that email or a person by that name. It was explained to me that if they repair it and it works up to 30 days it will be out of warranty with the repair people and with Samsung too since my regular warranty will be out Nov 3, 2014.We really should have done some reading before we bought this dishwasher. We have called the repair people and Samsung. We are removing this dishwasher and buying a new one but not a Samsung. We are tired of bad smell, stinky dishes, and water on my wood floors. We are just done. Lowes has been nice. The repair people are trying but you cant fix this junk.

I brought a Samsung side-by-side refrigerator from Lowes in NY and my evaporator fan start making a noise, then stopped working. It took 2 weeks before a Dial Appliance technician came to repair it. It is still not cooling properly and I cannot hear the fan working. When I called them, they say this is normal. Do they think that I am stupid? How could the unit not work the way it was when I bought it and they say it is normal. Calls to both Dial Appliance (718-368-1512) and Lowes (516-837-4057) say they will call me back but never do. What is Samsung doing about this? If they cannot make it work like before, they should replace it asap.

It just started showing SE code; my Samsung microwave was purchased in 12-2009. I looked on other peoples sites and a YouTube video to fix. I hope it works. I will contact Samsung to get replacement if it does not.

We bought our Samsung refrigerator in 2011, and it will be our last as well as any other Samsung product. Door handle broke in the first week, then the ice maker (twice) and I have to dump an inch of water out from under & inside the veggie bins every other week. So far I have spent as much on repairs as I did to purchase. We strongly recommend a do not buy.

I bought a so-called Black Stainless Steel Samsung Range almost two years ago. I recently found out the hard way that this product is really stainless steel covered with a black vinyl coating. This coating is peeling on my range. It also scratches very easily leaving the shiny stainless steel below showing. Samsung charges more for this black vinyl coating yet they will not cover peeling or flaking of the coating in their warranty even if it occurs in the 1st year. They claim their warranty does not cover aesthetics. It is true, shiny stainless steel blotches on your otherwise nice looking range is ugly but does not affect the functioning of the stove which has been good. Samsung offers no remedy for this problem except that you can replace the peeling panels for hundreds of dollars. Apparently all brands of black stainless steel are this way except for Bosch appliances. Stay away from black stainless steel until they make a product that works and the manufacturers back it up with a warranty.

I have a seven-month old Samsung dishwasher and it would not clean dishes well. I had to run it two to three times. I also had to repair it twice. I am now waiting for the third repair. Samsung says that they do not return products.

Don’t ever by Samsung refrigerator, I paid 3500$ for the Samsung fridge bought in 2016 February, it used to frost every month when it was working. It died in December 2021. Died means not repairable, I was like how come 3500$ unit be not repairable in just over 5 years, so I paid 3 technicians to come over and take look at it, guess what I paid almost 500 for their visit and they all had same thing to say, it’s not fixable. Never ever am I going to buy another Samsung again, and I advise same to others.

This dishwasher is awful, doesnt clean dishes and after a little over a yr old no power. And of course out of warranty.

The ice maker either doesnt work. Purchased in 2/2014. We paid for a 5 yrs extended warranty. Since purchase we have had nine repair visits. We have spoken to supervisors, case managers, etc. they have given authorization to either replace entire ice maker or entire refrigerator. However, after each attempted repair it continues not to work. This is our second attempt to contact Consumer Affairs. Our next step is contacting KCRA channel 3 consumer advocacy. Will you be replacing the refrigerator.

I bought a fridge RL30CSCTS in 2012 and sometime this week Ive notice it has stopped cooling. Am so angry because Ive lost my things that were on the fridge. They all rotten and didnt expect a BRAND like SAMSUNG will be this common! Am not sure of where my receipt is, as Im now still looking for it. Maybe Ive been careless because I didnt think Ill have a problem with you cause I loved and trusted it, but not anymore!!!

Bought Samsung model DW80F600/AA dishwasher from Lowes for all the features it had like quietness, stainless steel exterior/interior and food grinding capabilities. All was good until it suddenly started leaving dirt on dishes. After trying a few different dish washer detergents, decided to call in for repairs. Could not get a technician immediately so had to wait about a week. The technician eventually came and I must say he was really on time. He took a look and decided it was a return valve that needed to be replaced. However, he did not have it and it had to be ordered. The actual part was a small rubber valve that costs under $2. How it would not be in his van really beggars belief. So he ordered the part and had to come again after two weeks to allow for the part to arrive (was shipped by UPS ground!).Second time round, technician was not as much on time as the previous time but in fairness, called in early to say he would be late. So I have no fault with that. He called again when he was about 10 minutes away so I met him at my property. He quickly replaced the valve and ran a quick test. All seemed fine. And now the big disappointment! After just a couple of days, the dishwasher started behaving the same way as previously. I thought, if the original diagnosis was correct, then the return valve must have gone again. I looked at the return valve and it looks like a part that can easily fault so obviously Samsung never gave it some real thought. And now that they know it bends so easily, why dont their technicians carry it in their vans and as a result have to make two trips to carry out a repair?So, continuing with the dishwasher saga, technician called in again. As usual, the first visit is without parts but I still have to wait in the house for either a morning or afternoon appointment. This time decided he needed to replace two more parts (a sensor and a drain pump). As before, had to wait for the parts to ship by UPS to my house. Another appointment in 2 weeks to allow for the parts to be delivered.Fourth time, they sent a different technician. Spent about a couple of hours replacing the parts. Said all was well and left. Hardly a day went by and the same error code resurfaced. All this time, I had been calling the number that was provided by Lowes to schedule service. But this time, I decided I would call Samsung customer service direct. Did so and told them I have already had 4 technician visits. They said they do not have any record of it! They set me up with a new technician to come in and take a look. First appointment was on a Thursday but they cancelled it a day before saying the parts will not have been available. So they set it up for the Friday following the Thursday. Technician came, opened the dishwasher bottom piece, asked for a paper towel, wiped away some water from the sensor that was replaced previously then put it back. Ran a short cycle and it would not drain. He then concluded that it was not working as expected because I had a food disposal unit on the sink. Told me that their appliances should not be connected to the same plumbing as the food disposal so advised that I get a plumber to modify the plumbing. Was fed up at this stage. How on earth do they make appliances that will not work if there is a food disposal attached knowing very well that almost every modern American home has a food disposal unit under the sink????Looked up the user manuals. Found no evidence of mention of food disposal units so decided I was being taken for a ride. Called Samsung customer service again and they told me all they can do is send a technician again to get a second opinion. Told them I already had 5 visits. They told me they only have evidence of one. Asked to speak to a supervisor. None was available so set up an appointment for a supervisor call back. Supervisor called back within about an hour and said the best she could do was send a technician out again. Bad news is I have to wait another 8 days as there is nothing available sooner. So now waiting for the sixth visit and possibly a 7th, because I am pretty sure the technician will not be carrying any parts.I have never been so disappointed by an appliance before. Should have carried out more research before I landed on a Samsung. My older dishwasher was doing a much better job and I wish I had kept it. Dont lose your money buying this appliance!! Samsung should either get their act together or stick to things they do well in such as phones and televisions. They should stay out of the appliance business for now!

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasnt a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

My microwave that I purchased in April 2011 has been giving me issues months after I purchased. The panel has been replaced about 4 or 5 times and continued to have issues like beeping for no reason, lights on and off without being touched and going out for weeks and returning back to life after weeks of not working. I have made plenty of phone calls about 40 between Samsung and their technicians with little luck. At times they closed my file just because and i would have to start the process all over again. Since my microwave has completely stopped working in August 2014 they said they would fix and came out 3 times to diagnose the same issue but never fixed it. I was told by tech he was going to order parts and be back to fix, and never did. It was a lie. They called me 3 other times after that because they wanted to diagnose it again. That makes no sense, but they claim that is the process. I complained with BBB, and Samsung now wants the original purchase receipt that I had already showed the technician in 2012. Since I dont have it they want to partially reimburse me for owning it all this time. Whos fault is that? Not mine. If Samsung would have accepted my product was defective from the beginning I would not have owned it for so long. How can the people put an end to this defective product. They should get sued or make them recall their product. I am tired of Samsung and they should be held accountable for selling faulty products.

Purchased a whole kitchen of Samsung product, dishwasher, microwave, range and fridge. So far in a little over a year the microwave burnt out, and the dishwasher has broken down twice, drainage pump and washer motor. Samsung is a piece of garbage. Anyone thats thinking of buying this brand DONT. YOU WILL BE SORRY AND SAMSUNG DOESNT CARE.

Purchased our refrigerator (RF23HCED) a little over two years ago. Problems right away. So happy we added the five year Service Contract when purchasing. The design of the drawers is such that they are extremely difficult to remove for cleaning. The vegetable drawer has places where dirt gets into but you can’t reach to clean. Gross! And then there are the ice makers. Both have been replaced already. Still the top ice maker barely functions. The serviceman and I are like personal friends. I would NOT recommend this refrigerator! I have purchased several refrigerators in my lifetime. This one had the highest ratings but is the poorest performing model I have owned. Very unhappy with Samsung.

I am another victim of Samsungs faulty refrigerator coils. We purchased our Samsung counter depth refrigerator (RF18HFENBSR) just over 1 year ago. It is already failing. It will not cool, water pools in the crisper drawers and underneath the drawers. Samsung refuses to acknowledge the issue that so many consumers are having with their faulty product. I will NEVER purchase another Samsung product. I hope this review prevents other consumers from getting ripped off.

In 2013 we purchased a Samsung Refrigerator French door up and down. We paid 2,999.00. First we had the ice bucket replaced twice. This took several months each time to get a service order number. The problem existed. Finally the third repairman told us there was a Freon leak which couldnt be fixed. In March 2015, Samsung finally agreed it was a manufacturing problem and we would be refunded the full amount of our purchase price. I have made well over 50 documented calls to find out when we would receive our check. We have been without a refrigerator for over three months. Each time I call, I speak to a different person. I have been told I would receive a satisfaction survey many times which I have never received. We are still waiting for our check which was apparently mailed over a month ago. This whole experience has convinced me Samsung does not care one bit about their Customer Service. We have many Samsung products. I now pray nothing happens to any other Samsung product. Im not sure I could go through this awful nightmare again.

I am very unhappy with this Samsung Oven No#:(0D1NFDAH900088B), that I purchased in November of 2016, at Best Buy. I do homemade cakes for family and friends, each one I try to bake in this oven falls flat. It has been tested by Best Buys technicians, and I still have the same problem. I have to go to my sisters house, because I cant bake a cake in my own oven. Not one cake that I tried to bake has risen properly in this oven. The oven is peeling and rusting on the inside and there is stains on the glass doors that will not come out. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN!!! UNHAPPY CUSTOMER IN DALLAS.

We purchased the Samsung Water Wall Dishwasher approx 2 Months ago. The cycle started pausing and the door was open. We asked our daughter if she had opened the dishwasher door during the night. She gave us this funny look and “No I did not touch the dishwasher”. We ran another load of dirty dishes a couple of days later and noticed that there was saw dust particles on the door. The kitchen counter top is swelling up from the steam/moisture that is leaking through the door. I emailed the company that sold me the dishwasher to let them know that I am having problems with the dishwasher that they sold me. This is what they said, We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit until one of their service technicians deems the unit unrepairable. Please contact Samsung to schedule a repair at 800-726-7864. We apologize for the inconvenience.I contacted Samsung to let them know that the dishwasher had damaged the kitchen counter-top due to the door leaking steam/moisture through the door. Samsung asked me to get a professional licensed contractor to give me a quote of what the damage would cost to repair the damage and to send them some pictures. I have sent them the pictures, I am struggling to find a professional licensed contractor to give me a quote, they are not real interested with dealing with this issue. I have asked the seller and the manufacturer for my Money Back. There are endless dissatisfied reviews that describe the door opening and water leaking on the floor. One person mentioned in their review that they had to use a chair and a box of kitty litter to keep the door closed during a wash cycle. The door is flimsy and the door latch is wimpy that pretty much sums it up.

I have purchased a Samsung refrigerator, model no. RT26GCP50, with invoice no. ** on 22.02.2012 from M/s Sharda Ent. Mansarovar. Please note that since the last three days, I have been facing abnormal noise (short circuit) from back side of the refrigerator. I called several times to M/s Sharda Ent. and toll free number to rectify the problem, but to date, I have not received any response. Kindly look into the matter and send us engineer for the repair of my refrigerator.

Our fridge is not 2 years old. Within the warranty period it started making really loud, scare the dogs, popping noises and the water dispenser began dripping. Samsung claimed this was normal. This continued and after 3-4 calls to Samsung with no change in their response the 1 year warranty expired. The ice machine went out 2 days after the warranty expired and we called Samsung once again and were told they needed to send someone out.Service repair company came out and told us this is a known Samsung issue and they wont do anything about it and we would have to purchase an additional warranty to the tune of $475.00 to have this covered. They made what repairs they could and said it would probably not work. Needless to say, the repair did not work and weve had issues with the ice machine and dripping water dispenser for almost 2 years now. Samsung refuses to address this issue. I will never buy a Samsung product again and suggest that no one else does. I have several friends with similar model refrigerators and they have the same frustrating issues.

Had the Samsung refrigerator a little over a year and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the service provider will call me. Samsung tried calling and no luck left message. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. No one has showed up so I called Samsung back again to find out there is only one AUTHORIZED company in the area SA Display. So now I have escalated this because I cant get my ice maker fixed. By reading everyones reviews there is an obvious issue with this model number. So I am still waiting on someone from the escalation department to call me back on how they are going to service this ice maker issue. So not only have I waited 2 weeks to resolution I now have to wait ANOTHER 48 hours for a technician to call me. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with. Customer service is horrible. NEVER again. Buy American, people!!! Never again with Samsung of anything!!!

Model RFGTHDRS - I bought this unit 3 years ago. Nearly every plastic bin on both side of the door broke for no reason and had to be replaced. About 2 years after the purchase, I noticed water collecting and then freezing underneath the large pantry drawer, to the point you cant open that drawer. I have to eventually take that whole drawer out and remove the ice buildup. Samsung wanted to charge me $450 for a service call, and they denied being aware of any problem like this. I see it is a very huge problem. I am completely dissatisfied with customer support and this product. I would advise anyone to stay away from Samsung refrigerators. I am also going to the U.S. gov recall website and post there. I hope everyone else does too. This will force a recall and cost them tons of money, which they should be responsible for.

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because its sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if its too small to patch.So, I called Samsung and after several calls & several supervisors I got them to set up an appointment with A&E Factory repairs - to which they didnt show up for that appointment. Samsung called them again & set an appointment for later the same day - to which they did not show up again. Again Samsung called them (this time I required a 3 way call) & set up another appointment (for another day).The A&E Factory repair guy came, pulled the freezer out & determined that it was in fact leaking. He ordered the parts & two weeks later the repair guy came. He said he could not work on the unit because I had laminate flooring & he requested that I sign a waiver. I refused & they left. I then called to reset another appointment for three weeks later (after my vacation) and was told that that date wasnt available yet, Id have to call back next week.Samsung has not helped me with my freezer issue and I am not happy at all with their product or the warranty repair service. I will NEVER buy another Samsung product in my life! Repair people dont want work with Samsung products. Their Customer Service sucks! They use A&E Factory repair (Their Customer Service sucks!).

I purchased a French Door Samsung refrigerator almost a year ago.. At six months I had the ice maker replaced. Now it is not working again! They told me to get it repaired and they will reimburse me?!

Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, Im told to call a FL repair service that will have a ticket generated by Samsung. I call the service, Im told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but Im not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.

We have a Samsung refrigerator model number rf265abwp. The refrigerator started making a loud noise and temperature is about 55degrees, spoils the food in it. We called the customer service number to find a repairman and none in our area. It ices up in the back of refrigerator and water is under the cool select pantry door. The refrigerator costs a lot of money and now we cant have safe food. Dont know how we can afford a new one. We have been dealing with this for over 3 years. Started a month before warranty ran out.

Samsung is terrible. My refrigerator freezes up constantly and makes terrible loud sounds. I have to constantly defrost it. Now the temporary repair is not lasting not even one week. It’s a defect with the French door style. And they won’t recall it. My stove is Samsung and I hate it as well. It’s hard to adjust the temperature settings on the burners.

It is very dependable, runs quietly and food cooks evenly. The turntable is easy to clean and I love that it is Black and Stainless steel. Compared to my last microwave this above stove/hood microwave is the best!

Samsung very good but not great. Ice maker is problematic, water filter replacing can be messy, water lines can back up and freeze. I suspect these are the same type of issues with any 2 door, front water accessible refrigerator.

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

I have a stainless steel French door bottom freezer refrigerator. Unfortunately my refrigerator stopped working after only one year. I contacted Samsung immediately, they informed me that a repairman would be in touch soon. Two days later Samsung contacted me to say they did not have any repair people to assist us, but that they would refund our refrigerator and also for our food loss. It took months to get out refund we also never received food compensation loss. Customer service was incompetent and not knowledgeable of our situation. Stay away from Samsung products because when they stop working for whatever reason the company will not help you. Trust me this has been a horrible experience.

We bought our counter depth refrigerator in May of 2015. After six months the ice maker stopped working. We had a Samsung service person come out to fix it. He informed us that he had numerous calls about this type of ice maker and it is one of the worse design he has seen. I have tried contacting Samsung many times about this ice maker for this model and never heard anything back. I wrote several more times and received nothing back. Now with all their phone issues I tried again and of course got a blah blah blah letter that was completely useless. I wrote back stating that Ive done everything on their list. This letter wants me to use their Samsung people to have it serviced. Ive already purchased Geek Squad from Best Buy extended warranty. Now the ice maker has completely stopped working. Also if anyone has suggestions on what to do about this issue please respond. If anyone is having similar problems could you please write about it here. I would like to get a list going so that as a group we may get something done to help all of us. Also if considering a Samsung appliance do not buy!!!

I purchased my microwave less than a year and a half ago. I purchased same type for my daughter. Her microwave stopped heating within a couple months and because it was still under warranty it was fixed. My microwave because I didn’t buy the extended warranty is out of luck. I really thought it should last minimum of 3 years if not more.

I will never buy another Samsung product again! The high-end dishwasher stopped working after three months! They gave us a run-around about the warranty. They tried to say it was an electrical issue and would not send a repair person out until we hired an electrician. The electrician we hired verified it was a bad control panel and not our fault. They finally sent out someone and they confirmed. They were supposed to come back in two weeks to install the new part. We have called over 20 times and Samsung does not return phone calls and claim they will help and then do not respond. They have horrible customer service. We were warned that they never stand behind their warranties, but we bought anyway. Big mistake on our part! We will never buy Samsung again! Please do not make the same mistake we did!

This is the third year for this refrigerator and we have replaced the Ice maker last fall. In mid-May, the entire fridge crapped out. There is a leak in the system and the repair could be $200-$1000. No support from Samsung at all. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN! By the way, my 25-year Magic Chef is still chugging along quite happily keeping my beer and now my household food.

Do not EVER buy a Samsung appliance. I bought a refrigerator in April 2016. Within 5 months both ice makers quit working and a fan motor had to be replaced. 7 months later, the fan motor started making a loud noise again, so I bought the extended warranty. I called for service and was told that they would not come out for a loud noise (it was extremely loud).Finally, both ice makers quit working again and then the freezer quit working. I have spent the last 3 weeks trying to get someone to come fix it. Each time they tell me that someone will call within 24 hours to schedule a visit. Nobody ever does. The 2 companies that they assigned it to refused to do the work. Now they are telling me that they have nobody in the area to do the work.Today I spent an hour on the phone being transferred to wrong departments. Then they started me all over again and tried to assign the work to the same 2 companies that refused to do the service. Im extremely frustrated and will NEVER, EVER, buy another Samsung product. TN has a lemon law, and when this refrigerator goes out again (because I know that it will), I will fight the battle to get my $$ back.

We bought 1000 dollar Samsung 2 years ago. Only reason we replaced our 300 Maytag was because it was almond and we wanted stainless steel. We went to buy a Bosch but salesclerk said Samsung was better and quieter. So we listened. Im a person who still scrubs all my dishes before hand even though they say its not necessary. We called service and said dishes were still dirty. We tried putting in dirty dishes, different dish washing soap etc. our dishwasher. Every time you open it smells like someone died. When the tech came over he even commented on how new our dishwasher looked and he had no explanation. Its a piece of ** and a big waste of money. Dont buy a Samsung!

I am on hold with Executive Customer Relations - a defective range that has been repaired numerous times. Have had numerous conversations escalating this complaint after three circuit board failures on this gas range.

We, like a couple of others, were going through a remodel and decided to upgrade our appliances. We bought the Samsung range, $2600, from Lowes when they had a special on this range. Expensive, to say the least, but it was beautiful. Because of construction delays we did not get the range and other appliances installed until several months later. We been using the range for about 6 months now and the oven just never seems to be right. The Tech has been out twice and says, Everything checks out? So, Thanksgiving come around and we do a Turkey, all timed out according to the oven temp and time for the 20 pound bird. 5 hours later and the temp wand said it was done. We took it to our Daughters house and began cutting -- nope, not done. It look done, but pink meat and really pink and red around the thigh joints. Closer to the breast the white meat was slightly pink as well.If you want to do cookies you have to settle for near burnt outer crust, making for hard cookies, if you want the centers to get done. The oven may test right but somewhere along the way, through the process of heating and cooling to maintain temp this oven is failing. Looking to get it replaced. We would even stay with Samsung if they would agree to a replacement of a different model. Im for going back to an Electric. That is a lot of money for a range that only half works. We had a cheap wall oven that worked great for all baking, did not know how well it worked until we bought this Samsung.

Bought this dishwasher to replace the original one that we bought (16yrs old) when we built our home. The old worked MUCH better! The only reason I did not return was because hubby installed it and I didnt want to go through the trouble the take out and return to Home Depot. It is quiet but I would rather it be noisy and actually clean my dishes. Had I known I would be hand washing after running a cycle I wouldnt even have bought a new one. Ive done everything that has been suggested, I have to run it on storm wash just to get them halfway clean. I love ALL my other Samsung products except the dishwasher. Look elsewhere for yours!Pam

I purchased a Samsung DMT300 Dishwasher in October 2011. From day one, the dishwasher did not wash dishes. I thought it was the way I was loading it or possibly the detergent I was buying. It has literally broken every glass I had. I have to load glasses on the bottom rack to get them clean (somewhat clean). I have contacted Samsung and Teppermans to have this dishwasher replaced. The customer service at Samsung was shocking. The last fellow offered the extended warranty one time service call; however, he was extremely rude during our conversation. When I asked him why he was so rude, he got angry and said, forget it; I am not offering you the one time service. What? Im still hoping that Samsung or Teppermans will step up and replace this dishwasher that does not work.

It is obvious that Samsung fridges have critical design problems. Those of us foolish enough to buy one know futile and frustrating it is to do with this company. The thing is now to spread the word to others so they dont make the same mistake. I posted an ad for the fridge in Craigslist under the title Samsung Sucks. I know it wont sell, but its a pretty effective way of spreading the word about this company and maybe, with any luck, it will cost them a few sales.

We have an ongoing problem with ice build up under the cooling drawer. We had previously owned a Samsung refrigerator with the same issue, which was due supposedly to a too short heating element at the bottom of the coil. When we purchased our current unit, we were assured that this design problem had been resolved. It has not. I encourage the government to force Samsung to recall these units. We will never purchase another Samsung appliance.

I purchased the Samsung 24.5 cu. ft. Side by Side (RS25H5111SR). Retail is average of around $1600-$1800. I had to return it to the store after 30 days. Although it was functional as far as space, it not only hissed and popped at intervals, it also had a very loud and annoying gurgling sound that was very audible. It was making sounds about 90% of the time so this one had to go! Cant imagine why Samsung would even allow their name on this type of product. At least the store was cordial about returning the refrigerator and allowing a new purchase (with a different brand).

I cannot recommend a Samsung refrigerator. Im so sick of getting it repaired every so many months. They clean the drain and leave. Where is the replacement parts for this issue. And not at my cost!!!

I purchased this (french door) refrigerator upon the purchase of our new home. After a year of having this appliance it started giving me problems. Freezing up, water building up in the bottom inside of the refrigerator. Had an appliance guy come out, he reset the computer part, it started working again for about 6 months. Called my home warranty again. Sent out another guy. He couldnt figure it out, sent out another guy. Stated to unplug the fridge. Let it completely defrost and then plug it back in. It started working again, one month later bam now not only the ice maker isnt working the water isnt working. Called my home warranty again, they disconnected something that should have never been put in there. Started working again, now no ice again water works. Called Samsung, told them what I have been going through. They brushed me off. Spent over 1700.00 on this damn appliance that wont even make ice, the filter alone is 50.00 every 6 months to replace. Needless to say the bag of ice I have to buy every three days that cost 4.69, and Samsung just brushes you off. I am one pissed off consumer right now.

Our experience with a Samsung fridge (less than 2 years old) similar to everyone elses. Started with the ice maker not working to now the main fridge compartment not working. Had it repaired but was told by the repairman that he couldnt say for certain that the fix was permanent. He was right. This product is an expensive piece of junk!

Bought the Samsung refrigerator about 2 yrs ago. Thought it was a nice refrigerator with pull out freezer on the bottom, easy for kids to use. Well its the the worst. Fan freezes up all the time. Need to keep unplugging it every few weeks to defrost else there this loud awful sound when the fan wants to kick on and cant cause its frozen. Wish I would of wasted soooooo much money on this. And would of kept my old refrigerator.

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

The Samsung French door refrigerator with pull out drawer and gobs of electronic features is a Lemon... Im extremely disappointed and feel ripped off! The ice maker drips water, freezes over, doesnt make ice and is expensive to repair. Samsung needs to recall their ice makers or buy back these very expensive, poorly made refrigerators! Dont buy!

I purchased the French double door refrigerator in October 2016. In April 2017, it started making a noise. We called Samsung and we were told it wasnt properly leveled (Lowes delivered and set up). They called back and said it would be 3 weeks before someone could look at it and they would refund our cost. Fast forward until today, still waiting on money, no calls returned as promised, on hold for 30 minutes at a time, multiple apologies, and they are only pay the cast of the refrigerator, taxes and fees are my problem. The worst company I have ever dealt with, incompetent employees that read off cards and overbearing. Only quick response came after I reported them to the Better Business Bureau in their home state of NJ. Dont buy anything with the Samsung name!

I purchased a Samsung refrigerator; model RFG293HAWP/XAA, in November of 2011. The wide open cool select pantry draw opened and closed properly for a few months and now it jams on a regular basis. When I called service, they told me I was overloading the draw and not balancing the contents properly. Why design a large draw that you are supposed to leave half empty? And why did it not have a warning sign displayed in the showroom model with the above instructions? I certainly would not have purchased the product if I was correctly informed. Customer Service left me with an Oh well, live with it reply.

I purchased a Samsung dishwasher, model DD81-01549A_EN a little over a year and a half ago. It is the worst purchase I have ever made. The dishes do not come clean unless you wash them prior to putting them in the dishwasher (kind of defeats the purpose). If you have cereal bowls, forget about finding a good way to load them. The bottom rack tines are at an odd angle and hold some plates too close together. The silverware must be rinsed and loaded working end up, and dont put 2 spoons in the same bin. I followed all of the manufacturer recommendations for loading and running the piece of crap. It is the worst dishwasher I have ever used. A total waste of money. I should have spent a little more for a different brand. Will never buy Samsung again. Customer service said sorry, you must be loading it wrong. Dont waste your money.

We constructed a new home and purchased a full set of appliances made by Samsung and have had major regret with the decision. We purchased extended warranty and have had to use the services on most of them. We have now had to change to a different manufacturer of dishwasher that the warranty has just ended. Now the fridge door needs to be replaced as the lower shelf mount has broken and the mount is part of the entire door which has all the electronics integrated. The shelf above that one is broken as well. We just called Samsung support to ask for support prior to filing a complaint and they offer none, only a toll free number for parts. As a result of our experience we will never purchase another Samsung product. Completely dissatisfied.

This Samsung range takes 60 minutes to reach 475 degrees. If you open the oven door, the temperature quickly drops. Broil function won’t work. This range has been used about 6 times in the last 3 years. We bought this for our vacation home 3 years ago. It was part of a package deal refrigerator, range microwave, and dishwasher for $5200. 9 months ago the repair service changed the master board for $300. When we returned 2 months ago, it still doesn’t work. Repair wants to change master board at our expense. 3 month guarantee on this part. Again we have joined a class action lawsuit against Samsung. Please google Samsung range lawsuit to substantiate my complaint.

Don’t be lured by the exterior look like I was. The engineered is designed for failure! After replacing icemaker 2 times, the seal system failed that cooled the refrigerator. $500 worth of food gone! 48 hours x 4 different service techs set up by them who were not CCF Licensed to work on the seal system. My Yeti Cooler works better than this Samsung product. Thankfully my cooler is working in the kitchen, now Samsung wants me to prove my purchase after buying in 2014 from Home Depot. Going to go buy more ice...

Over the last 2 years I have purchased 3 Samsung appliances, a microwave, an electric range, and a dishwasher. Each had had quality issues. The microwave runs fine but the door handle completely pulled out of the door. We dont even use it very often. Its 2 years old so I know from my experience with the dishwasher that I wont get any help from Samsung for poor quality. The dishwasher is high end model. The pieces holding the upper rack are plastic and dried out and broke within months following the purchase. The company replaced them once but when it happened a second time - because the plastic once again did not hold up - no replacement because it was outside the warranty date. Really? This is a quality issue and should be fixed completely. For now tie wraps hold up my top dish rack. So much for a $900 dishwasher. Finally the range. It is hit or miss whether it holds the set temperature and doesnt necessarily get to temperature if using one or more burner. Ive had it with Samsung appliances. Never again. The only samsung product I can honestly say Im happy with is my phone. Samsung appliances look nice on the outside but are made of poor quality materials. Samsung appliance department should meet up with the electronics department for a lesson in quality.

We bought this Samsung convection microwave oven and had it two weeks and inside Glass Shattered. Very very dangerous especially when a child is standing in front of it. Very very disappointed with Samsung on their products. We bought all the Black Stainless Samsung products, Microwave, stove, dishwasher, fridge, washer & dryer. And within days there is scratches on every item we bought. We spend over $1,000 and within one week everything we owned looked like it was already 2 years old due to the awful scratches. We waited 3 months to even get them, they had to get them from Korea. Now have to wait another 3 months for a microwave which out of 500 complaints from glass shattering the new one will probably shattering again. Because Samsung wont recall this horrible item. Customers DONT buy Samsung especially ANY Black Stainless.

After almost 3 years I got the dreaded 5E error message and have not had a functioning microwave since. I hesitate to fix it myself. The Samsung fridge I bought at the same time is dysfunctional as well. What junk!

Only one year ago we purchased Samsung microwave, oven, dishwasher, and refrigerator. I was so excited for my new stainless steel appliances. Unfortunately, for as much as we paid for them, they must be cheaply made. Our microwave and refrigerator both make so much noise. Its so irritating. We can literally hear our refrigerator all the way from our bedroom at night. Never ever again would I buy anything from Samsung. Ever.

This is follow-up to reviews of 10/30/14 and 11/8/15: Five year warranty company insisted on repair again. This last repair was a total different fix from previous two fixes which were the same. This time the fix lasted about 4 1/2 months. On Friday last week I emptied approx one cup of water out of each veggie bin. Since the last fix the unit has been making more strange noises than ever before. Some of the noises are like a .22 cal. shot and loud enough to wake me up at night. I contacted the extended warranty company, report the problem again and again they insisted on repair. I told them NO MORE REPAIRS!!! I want it out of my home. They promised to have a manager call me on Monday or Tuesday 3/28 - 3/29/16. If they will not honor the terms of the agreement and refund my money, I will have no choice but to junk the Samsung unit and purchase another brand at my own expense!!!

I bought my Samsung refrigerator from Lowes and bought the extended warranty with it. Ive had four service calls for the same issue - water leaking below the left crisper drawer. Im told the issue is well known and there is no fix. The answer was to defrost the refrigerator from time to time. Defrosting a refrigerator in this day and age? I called Samsung, and they wouldnt offer a solution to the problem. They said they werent aware of this issue. Id have to pay a service call to them to have a technician sent out to the house. This is totally unacceptable! I will NEVER buy another Samsung product again.

My only problem is that I am short and sometimes have trouble reaching the back or top. Also, the plastic on the door and bins does break easily. Otherwise this is a good fridge and I love that its stainless and truly fingerprint proof.

I like the range as far as it’s performance but after just a few months the fine scratches and the fact that it’s not smudge proof is horrible. I also own a top of the line washer and dryer from Samsung and I’m very disappointed with them as well. Bleach dispenser has rusted, and small part of the agitating mechanism (plastic), broke off after a year. Samsung isn’t what it used to be.

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

Replacing this dishwasher with a Bosch probably, although I havent read great things about those either. No further resolution required.

Warning - if you buy a Samsung refrigerator do not pay extra for the smart refrigerators. They do not support the apps and in a few years none of them work. They blame it on the developers but Samsung needs to update.

Samsung Model RF31FMEDBSR - Worst fridge ever. Icemaker has always frozen up. It definitely does not make the 10 pounds a day that they advertised and now the whole fridge is freezing up and not keeping our food properly cooled. I am very confident we have eaten spoiled or bad food because of the temp problems. The door says one thing but the actual temperature is much warmer. Customer service at Samsung was asking if the door was closed and other time-wasting questions.

This the 4th microwave I have had since 10/08. The first 2 were GE and needed repairs in less than a year. The Samsung I purchased for the 3rd oven lasted a number of years and I recently purchased another Samsung which was identical to the discontinued model, except it was no longer 1100 watts and some of the buttons had been moved. This oven is a good size and I like it. Although this is a very good oven, I really wanted one that was 1100 watts. It seems they no longer make wall ovens with wattage higher than a 1000 watts.

The problem with water in the drawers and on floor of refrigerator section is quite common. The drain tube gets iced up. You need to replace the evaporator cover in the refrigerator section. You also need to add a drain probe to carry heat from the defrost heater into the drain tube. Before you can remove the cover, you must defrost ref for 24 hours with doors open, unplugged. To remove rear cover in ref section remove 2 screws along bottom edge and then remove plug in center near top and remove screw under it. Start prying from each side from the bottom. Release 2 plugs at top left. Make sure drain hole in tray under evaporator is clear of ice by pouring hot water down it. Install new probe and install new cover. I think that if you go to searsparts.com and enter your model number you should be able find the correct parts.

The refrigerator we purchased 1 yr & 8 mos ago stopped working. After waiting a week and a half for a repair company to come the repair company told us it was too big of a problem for them to fix. They called it a sealed system breakdown. We were sent back to communicating with Samsung. Now every time anything actually happens it’s a Thursday or Friday so the whole weekend goes by with no action. I finally get Samsung to assign us a new repair company that supposedly deals with Sealed Systems. We are given a date three weeks later. I demanded that is too long. I’m told I have to deal with the repair company about the date. I try but they don’t care, they’re just the repair company and I’m not the one paying them so why would they care?! Of course Nothing happens. I finally put my foot down and insist that we get a new fridge. Three more days goes by & Samsung keeps promising me every day that management is going to call me back. Guess what? No one ever calls. Another Friday... Another weekend with no action! Now today a month after this whole thing starts & the fridge stopped working I’m told this morning that Home Depot (our original purchase location) is where we get the replacement fridge from and I have to go through them for delivery date. FOUR phone calls later to Home Depot today and hours later it is determined that Home Depot has nothing to do with it. What a waste of my day! Come to find out the fridge is now in our town but no delivery date is available so I just have to sit and wait. Let’s summarize by saying I will never buy anything from Samsung againWe have since realized that our energy bill spiked at least $50 a month since January and it has now dawned on us that it is because as the fridge got worse and worse & was probably pulling more & more energy trying to stay cold. Between the groceries that we lost, the spike in energy cost and the money spent going out to eat because we haven’t had a fridge for a month Samsung owes us a lot more than a replacement but I will not hold my breath! Unacceptable!!Updated on 07/02/2018: If you read my previous review you saw the horrible experience we had going two months without a refrigerator. When the delivery company eventually showed up with our new refrigerator, just as we feared, they were merely truck drivers and had no expectation of installing the new fridge. As soon as it was brought off the truck we’ve noticed a dent in the front right door. Also as the delivery men brought it into the house they damaged our kitchen wall. Our kitchen is in the midst of being upgraded by us and the new sheetrock had just been taped. When I phoned Samsung to tell them of the damaged wall and the dent in the front of the fridge Samsung informed me that we would have to turn the fridge away and go after the delivery company ourselves for the damage to the wall. I am not shocked by this response from Samsung as they have shown no care for their customer through this entire process. We kept the fridge of course because who would turn away a fridge after two months of been without one?

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said hes not sure whats wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didnt fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didnt fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what Ive suffered in food loss. Im also told there is a class action lawsuit over this issue that Im having. But I cant find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.