My light went out and could not get the bulb out. So I unclipped it and it was melted so I took down other light and same thing - just not as bad. Apparently Samsung has a lot of product fire safety issues. Check your refrigerator light sockets and let me know. I think this is is a huge issue and you cant tell unless you drop the lights down. Its hidden on top.

Like the others who have purchased a Samsung refrigerator, I also had water in the bottom of the fridge, water in the crispers, ice maker that hardly ever works. Loud noises when it does work. I have several costly repair and still having the same problem. I am done with Samsung and would never recommend or purchase another one of their products.

My 5-month-old, under warranty, Samsung refrigerator quit working on March 12, 2015. Today is June 12, 2015. It is STILL not working. Weve gone through 6 repairman. Its still broken, and Samsung will not replace. This is shameful behavior for an appliance brand.

It looks good but the inside layout doesnt meet my needs. The shelf that goes up and down is useless, and I find the freezer doesnt hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

I bought my refrigerator in November 2019. Installed it in a new house last week and the ice and water dispenser do not work without having to put tons of pressure on it. I cannot get anyone to come out or even return a call. Although they do answer the phone and give you a run around. Unfortunately I supplied my entire new home with these appliances and two of them are not working properly. Will not recommend or buy again.

Need a tray replacement to my GOLDSTAR refrigerator bought about 18 years ago. There are some crack to the tray and a new piece needed.

This is by far the worst waste of $849 I have ever spent. Does not clean. Spot weld broke on inner seal which interferes with removing lower dish rack. Constant error codes have to keep unplugging to clear. Dont buy this piece of crap. I would rather flush my 849 down the toilet than buy a Samsung dishwasher. Purchased a new GE today. I am going to use the Samsung for target practice.

We replaced our appliances with Samsungs less than 3 years ago. Soon after, the dishwasher died and it took weeks for the Samsung repairmen to get it fixed. Now the ice maker in our fridge died. Have had minor issues with the stove and microwave.

We purchased 6 Samsung appliances for two new units before Christmas of 2015 and took delivery in the beginning of February 2016. It is a brand new house, brand new appliances. When we peel the protective film off the door, a dent was discovered. Call Samsung, they quoted us the 48 hour policy which stated that if there was anything wrong cosmetically with the Fridge, it must be reported within 48 hours. This policy was never communicated to us. If this policy is so important, it should have been communicated to us at time of purchase and again at the point of delivery.The fridge was delivered at the end of the day. The plumber that was to install the fridge was on holiday until a week later, we did not want to peel off the protective film until the fridge is installed and move into the proper location. When the film was peeled off there was a dent on the door which was clearly a factory mishap and there is nothing they will do. Extremely frustrating and disappointing with the whole experience.

Purchased Samsung rf217acpn in 2010, had problems from very beginning. Had to put in a new computer as old was bad. That was a little over a year since I bought brand new. Had to replace the door guides in the freezer and the seal around freezer door. That was in the first year. I was really upset. Called corporate office and they said you had to have 3 unrelated defects before they would consider replacing with new refrigerator. Last 2 yrs water under drawers, ice & freezing food on back panel. Defrosting manually. Cant imagine they are still selling thousands of this defective product. Borders on criminal.

I have a french door refrigerator, model RF197ACWP, that was purchased 6 years ago. In the past 2 years we have had it worked on for collecting water in the crisper drawers and water and ice on the bottom shelf. We have spent over $600 on repairs and the problem continues. I have read many reviews now with the same issue. Over the past 2 months, through numerous phone calls, I have spent around 4 hours on the phone with Samsung, trying to get some compensation. I have been giving inaccurate information, transferred to the wrong department, hung up on, put on hold and never returned to, been spoken to in a rude way and many other discouraging encounters.It felt as though they were purposefully trying to shake me from pursuing this issue! I have never felt so disrespected by a company. The last thing they told me is that I will be reimbursed part of the cost of the refrigerator, but they have not followed through on any of the steps yet, which they told me would be weeks ago! I am so discouraged by the product and customer service. I guess I will now be looking into signing up for a class action suit or whatever else can be done.

Samsung fridge display went out. The repair tech said I would have to pay $650 to fix this fridge -- I am appalled! The fridge cost us $2500 and I see that going down the drain. Lowes where I bought the fridge was not helpful and neither was Samsung. I think these fridges should be recalled -- how many dissatisfied customers is it going to take to get this fridge removed from the market? As customers we should be compensated.

WORST APPLIANCES. Big no to Samsung brand. I bought 4-door huge fridge in Feb 2014, paid $4000+tax + extra warranty. And guess what?? Repair guys became my best friends. I was told that there is recall on the ice maker and it replaced twice, still have same issues. I am so frustrated and feel like to throw this fridge out instead of placing an another service call. So no more Samsung in my house even they offered for free. Btw I have washer & dryer also from Samsung and dryers motor was replaced in first 12 months and washer, shakes like a crazy, parts have been changed and again I am waiting for technician and 52 LCD tv was also gone in few years:( Hate Samsung:(

It is unbelievable that with all the complaints we are reading about the SE problem with Samsung microwaves, the company hasnt responded. I too have the same beeping problem. I hardly used this microwave and have used it less than 2 years after installation. The fix becomes costly if you cant do it yourself. You might as well buy a new one. Then you have to pay for installation of that. I will never buy another Samsung product of any kind as their support is nil.

We bought a french door Samsung Refrigerator, 3 years ago and it has proven to be a poor product. There has been ice build up in the Ice Cube maker to the point where we do not use it. That caused a lot of noise from the fan. There has also been ice build up in the back of the fridge. We defrosted the fridge and when it was plugged in the fridge unit will not go lower than 55C. Samsung have washed their hands of the product and for the 3rd time... We are forced to call in a repairman. In reading the various posts about this issue I do not understand how come they do not know what it is... (Planned obsolescence???). We are very disappointed in the product and will NOT buy a Samsung fridge again.

They know the fridge/icemaker malfunctions. Even their repair guys say so. If I could leave a minus star review I would. If you are smart, buy from anyone else...except a Whirlpool...unfortunately they are even worse!

Own two Samsung refrigerators, one in FL one in NJ, both have continuous freeze problems. Very unfortunate, as I also own Samsung ranges (electric & gas) as well as 2 stainless dishwashers, with no problems. The larger refrigerator 4 doors, rf4287HARS, freezes up below the freezer drawer, while the 3 door model freezes up below the vegetable & meat drawers. Samsung doesnt want to know you if out of warranty, even though its clearly a design flaw. Shortly after the warranty expired, the larger fridge digital panel readout stopped working. Samsung should stop manufacturing refrigerators - or address the problems.

Unfortunately I purchased a Samsung dishwasher when it was first launched so consumer reviews were not available then. I wish I had the foresight of returning the dishwasher immediately during the first month of purchase because my dishwasher never thoroughly cleaned my dishes. I was so amused by the lights and buttons that I ignored the dishwashers failures. After numerous service calls to the vendor, the repairman decided to replace the unit. Shortly after however, the dishwasher completely broke down. I wish we could make Samsung accountable for what they know to be a poorly produced and designed product.

Drives me crazy, repaired once at less than 2 years old, considering the price we paid Im disgusted. The doors have to be forced shut, as they dont close automatically. Butter holder doesnt hold a pound of butter! Shelves barely adjust and certainly not efficient. Water seems to pool in vegetable bins. To make matters worse the fridge and in particular the freezer is always covered in weird patterns as if the moisture is escaping somehow to just under the stainless steel. Will never ever purchase a Samsung anything again and I think Ill stick to low end because it seems like everything breaks down after 2 years regardless of the price.

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

I spoke to the customer service center on 3 occasions about the black stainless chipping off, nice then I have only used wet paper towels and the black stainless “appearance” has in places completely WIPED off! The range was over 2 grand and I was told there is nothing Samsung will do for a cosmetic issue. DO NOT TRUST THESE PRODUCTS! Completely shocked and dismayed!

We spent over $2,600 on a French door refrigerator with the freezer on the bottom, and after a few months it was delivered, had frost buildup in the freezer. This is due incidentally to an extremely poor design of the sealing gasket around the door. Called Samsung and they had a technician come out once, then a second time with zero results. So we called Samsung again and... lo and behold a year was up and THE WARRANTY EXPIRED. After that Samsung customer service basically washed their hands of any resolution to fix the problem even though its been an ongoing problem! Once the warranty expired, they basically gave me the robotic Im sorry theres nothing we can do. I pleaded with them but, Im sorry theres nothing we can do. Once again this is because of a DEFECTIVE GASKET SEAL ON ALL SAMSUNG REFRIGERATORS. Dont buy this refrigerator - youll be sorry.

When our Samsung refrigerator died after only 3 yrs., we thought it a fluke and for some unearthly reason we purchased another Samsung. This new refrigerator is so noisy that our guests have actually asked What is that noise? After many communications back and forth with Samsung (wherein Samsung acknowledged the noisiness), and with RC Willey, Samsung sent a technician to our home to inspect the refrigerator, he determined that although the refrigerator is properly working, the loudest noise had to do with the water running into the ice maker which occurs about every 90 minutes. It is a clunking sound followed by a tinny vibration and then another clunking sound. He acknowledged the noise and asked if either Samsung or RC Willey would help us and I responded No. We spent more than $2,100 on this refrigerator and, although the refrigerator is working, the noisiness is embarrassing and even makes me jump occasionally. I requested that we be able to exchange the refrigerator for another model but Samsung has refused. Never again would we purchase a Samsung product and we may also never shop at RC Willey again as they also did nothing to help us. They could have exchanged the refrigerator but also chose not to. I am thinking of filing a small claims as we never anticipated buying a new refrigerator with these problems.

I purchased a Samsung side by side refrigerator in July 2013. I didnt have any problems with the unit initially. Well as soon as the one year warranty expired the fan started making a loud weird sound. The noise got louder and louder, evidently the refrigerator wasnt cooling. I call Samsungs crappy customer service and they insisted on walking me through a step by step problem solving. I was so frustrated with them. I assured them that everything imaginable just short of throwing it out the back door was done trying to find out what was wrong. Of course, they made sure to inform me that the unit was no longer under warranty and Id have to pay for any repairs, but a technician wouldnt be available until January 7, 2015. I called on December 20, 2015. I was furious and expressed that with the person on the other line, but she didnt seem to care. The refrigerator still isnt cooling. Im just glad I have the old refrigerator in the garage that I replaced the Samsung crap with and it works. I would never again buy a Samsung. They should be better with the consumer. Such a Lemon!!!

My husband and I bought our refrigerator just one month shy of two years and the half door handle came off. We have in our area Cone Appliance Repair with the phone number of 9417273767 fax number 941-312-6265. They told us that it was due to cosmetic Error. How can you say that it is A error when you can open up this door with just a finger? We are now fighting to get someone to fix this but we were told by Samsung that we could hire a outside company because it’s only Kohl’s appliance repair in our area. So Maranda the supervisor that we are dealing with doesn’t want to bend my. Being a woman myself I don’t feel women should be in this type of business to make decisions that they don’t know the repair. Amanda came to our house. Wasn’t even here Five minutes. Took a picture sent it to a supervisor and here we are. I’d like to know where this class action lawsuit is in the Florida area. Can someone please contact me?

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

Broke within the 1st year, a stuck float. Got it fixed, float got stuck again but this time out of warranty. My husband has had to pull the dishwasher out to fix 3 times in 4 years! If it actually cleaned dishes I wouldnt be so royally peeved but this dishwasher doesnt even clean dishes. Every load I am soaking dishes with dried on stuff and I rinse my dishes before putting them in. DO NOT BUY A SAMSUNG DISHWASHER!! Or refrigerator for that matter. That is another discussion but their refrigerators are awful too!

My Samsung refrigerator is still under factory warranty (5-years). The freezer compressor, heat exchanger & filter dryer went out. Contacted Samsung at least 10 times over the past two weeks. Their contractor that does their warranty repair does not have any certified technicians in my area and advised me to go back to Samsung for them to locate a certified technician. Samsung states they dont have any certified technicians and they will refund me up to $1954.00 (key word up to). However it will take 10-14 days for their finance dept. to verify the amount and issue a check. That means 30 days without a freezer compartment. I need ice to pack on my wifes leg for her knee replacement surgery. Temps. here in So. Calif. have been running between 100f and 114f. Constant running to store to obtain ice. The sad part is every time I speak with their rep. on the phone the issue will be taken care of in 3 days. Never will I buy a Samsung product again. Their service is terrible.

We bought Samsung DW80H9930 series on 6/28/14. Paid $1000 at Home Depot plus $300 for installations. As soon as we started, in 15 minutes, water started coming out. We called Samsung. Company guys came several times to solve the problem but could not help. We repeatedly call Samsung. Like company does not care. We called outside company, P.C. Richard repair guy & again problem was lingering around. Last week, we called Samsung & ask for final help before we get rid of the dishwasher. Again, manager does not care for it. I guess Samsung does not care for their customers. We bought brand new dishwasher from P.C. Richard & they will haul this Samsung dishwasher & install the new Whirlpool one. Now onward, we are not buying Samsung or neither our friends.

Terrible design on water dispenser. It actually dispenses back at an angle, making it impossible to fill water bottles, but worse causes a constant drip of water that did not make it into any container. There is no reservoir for overflow, so once the shallow holding area is full, water gets all over the floor, when opening the door. Dont have the model number, but it is the model sold at Lowes in 2012, with French doors, bottom freezer, and dual ice makers.

We bought a Samsung Model No. RF263BEASER 25.6 Cu. Ft. Refrigerator from Best Buy in Denver area in June 2013. The ice maker was OK initially but started giving trouble later. In Dec 2014, we had to call the Samsung repair service company (A & E Factory Service Thornton, CO) to make the ice maker work. The service company told us the Ice maker needed to be replaced. It is costing me $466 to get a new ice maker installed. This has never happened to me before with a refrigerator. I think the quality of the refrigerator is inferior and I will not recommend it at all.

Bought a $3000. Samsung refrigerator from Lowes, and turned out to be junk. My son had bad luck with their hd tvs, and I should have known better. They are cheaply made, and overpriced garbage. And their support is even worse. I hope anyone that reads this are smart enough to take heed.

Within 1 week of receiving my fridge, we noticed the ice cubes looked frosted over & smaller than they should be. The distributor we bought it from replaced the ice maker. That made no difference. Now, a year & a half later, nothing has changed other than the water isnt cold. Distributors all complain that Samsung doesnt return their calls either! I hate this fridge!!

Love my Samsung microwave, great auto defrost, which I pretty much use daily as I freeze my food products. The snack setting for nachos is perfect, melts the cheese from top to bottom evenly. I have the above the stove model # ME18H704SFS/AC. It settings for reheat dinner, frozen food, etc. All is great, I love my microwave, if I ever move I will definitely buy this model.

Do not buy their products, today they are of very poor quality and this company does not honor the guarantee of any of its products. I have many of their products (refrigerator, TV, telephones, tablets, washing machine, etc. I used to be this brand name fan until their products begun to break and the company do not honor the warranties). I got rid of the phones a couple of years ago due to software issues. I have been able to return the televisions thanks to the return policy of some stores, the refrigerator has problems with the ice maker and no matter how many people complain, they do not change the ice maker, nor do they repair it and they do not stop putting that problematic ice maker in the new equipments (if you make some research the company has been sued for the ice maker they put on the refrigerators), they dont care about customers once they have bought their products. If their products were good, you wouldnt have to worry about good customer service, but thats not the case. Their current products from about 5 years ago until now are of very poor quality, my washing machine (2 years old) has rusted all the edge where the bleach is poured and recently the motor broke and guess what? Precisely the engine has a 10-year warranty, at least on paper, but not really, they do not guarantee what was promised. First because of COVID-19 they did not have the staff to go to my house to diagnose the washing machine, that today they make this appliances with so much technology that the only thing they do not do is talk, but this machine shows you a code of the problem it has, this company do not care that the washing machine will show a code that means the engine is broken, they want a technician to diagnose it, a technician who they dont have, so they forced me to pay another company to have a technician come to diagnose the washer machine, a diagnosis that cost me $89.00.I sent them the invoice and they didn’t repair the engine anyway. They say they only pay for the part, not the labor, that I have to pay for the repair and send them the receipt for them to reimburse me for the cost of the part. If they warranty, the part they should send me the motor so I will take care of the labor with any company. They have not reimbursed me the $89.00 that they made me spend on diagnostic, although the washing machine said that the motor was broken and am I going to believe that they are going to reimburse me a part (motor) after this? This has been going on for 9 months since August 2020. They are worthless, unreliable, scammers, do not buy their products, any of their products soon or later will have issues and they will not honor the warranty. Do not become one of the victims of this HUGE SCAMMER COMPANY that take your money with warranties promises, and because their products are poor quality you will need the warranty, warranty that they are not willing to fulfill, they will find any excuse for not honor the warranty. Do not say you were not advising!! Be wise, save your money!!

In February 2011, I renewed a contract for one (1) year for a refrigerator for $139.00. I have called many times, but as of today, April 4, I have not received a copy, only to be told by Samsung that it will be in the mail to me. Samsung did not have a problem cashing the funds, but they cannot send me a copy of the contract. Please respond.

This product is very bad... as well Samsung customer care response also very bad. They are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks. As per my experience, I would like to suggest do not buy Samsung Refrigerator. This customer support is worst. I complained Samsung customer care and complained no ** in 4th June-18 and it get resolve on 15-June-18 almost 11 days. Now you can imagine without refrigerator 11 days in very hot session. This is the customer care service?

I bought the Samsung Microwave brand new at Costco when we built our new home. We are barely two years and the control panel has gone out of it. Were now experiencing the dreaded locked keypad with an SE error code, turning on in the middle of the night. Its past its warranty period. Never had a higher end appliance ever die that quickly. This is obviously a problem with this product as there are 70 complaints on here with the same issue. Something should be done as repair costs are the same amount as the microwave.

Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.Original review: Please do not buy this stove. I have had the stove for less than 3 years. In that time 2 of the knobs on the stove have broken. I did glue one of them back together and I will probably get the other one done too. On Sunday the gas valves were working fine and on Monday morning one of the valves froze in the on position allowing gas to escape.This is also what caused the second knob to break. I did not notice that there was any gas still escaping, but when I checked again, I noticed that the burner had lit. This could have resulted in my dying if it would have happened at night and if I had gone to sleep. Better safe than sorry, leave this stove at the store. It should not even be there.

The unit was manufactured (read, assembled, as the compressor is made in Korea) in Mexico on Jan 2010. We purchased in March 2010 - over the course of these 4 years, weve had several times when the unit stopped cooling. This last time it has stopped all together. Repairman came to look and told me the compressor isnt working. I asked how much to fix and he said good luck finding someone to do the work as the copper has to be cut, the refrigerant has to be captured, new compressor installed, new solder onto the coils and recharge the coolant. At a minimum he said wed be looking at $400 in labor alone and the new compressor costs $250. Oh and thats only a guess because the problem could be within the electrical system but he (the repairman) couldnt test the computers that control the unit.The thing that totally gets me, as others here have posted, is that older units (which ours is out in the garage and still working like a champ even though for the past five years its survived sub zero winters while still running) is that the new unit is already failing, the cost for repair we might as well buy a new unit and that the manufacturer only has a 12-month warranty - complete crap. I used the online tool to get a repair referral from off of Samsungs website - no call back, no email, nothing. I called and left voice mail to the same, referred to repair shop and still no call back.

I hate my DMT800 Samsung dishwasher. It does not heat the water nor clean the dishes well. It is about 3 years old and its torn up. There are only certain repair companies that are allowed by Samsung to repair their appliances and some will not repair the appliance if its under warranty. The company I call charges $89.95 for a service call and if they can repair it, they will waiver the service charge. I think that this means it will be expensive to repair it. Im going to buy a new one and it definitely wont be a SAMSUNG.

Poor washing, broke after one year bec of a small piece of food in the pump, takes a long time to wash, trays get stuck easily and derail fast when pull with some dishes inside. So expensive for so little results. Their fridge is worst. Need to have class suit action about the poor quality of their appliances. Faulty built, break easily, expensive to fix, big for nothing.

Purchased a Samsung oven June 5, 2016. Within 18 months the finish on the inside started peeling off. If you pull out the oven racks the finish is off, the bottom of the oven the finish is off. We paid $ 1700.00 for this oven and of course Samsung will not do anything, they say its cosmetic. Regardless if it is cosmetic or not an oven should last longer than 18 months, unless it is not meant to be used for baking or cooking. And of course if the powder coating is peeling then the cooking temp, will vary which it does, have hotspots. Samsung does not care about their customers, they sell crappy products. Now Im afraid to do the self-cleaning. Who knows what will happen.

Refrigerator freezer freezes up one block of ice. It quits cooling for the second time. The serviceman came out. The whole back of the freezer was one block of ice. He replaced one small part and said it was fine. Now, it didnt last two weeks. It did the same thing. This refrigerator is 11 months old and still under warranty. I called today and was put on hold for an hour. Finally, I was told the serviceman would come out again. I think I got a lemon.

I am so utterly disappointed and frustrated with Samsung. We have a few Samsung items in my home. TV, Washer and Dryer and French Door Refrigerator with freezer on the bottom. We have hard water in my home and wonder if this could be the issue. Almost one year from our delivery of our brand new refrigerator from HOME DEPOT, the ice maker stopped making ice. When we investigated further, we noticed that ice wasnt dropping and there was frost and freeze everywhere. We began the regular ritual of using my hairdryer to defrost the ice maker. I called Samsung. Our unit was out of warranty for 3 days. They would not make accommodations and would not bend, even a bit. Nope. Nothing. I was livid. CUSTOMER SERVICE is not alive and well in SAMSUNG. They flip the consumer off with a hand gesture and send you on your way, after all, they already have my money. NO SAMSUNG IN MY HOUSE, ever again. I will pay more for something else. Im so happy to see the debacle unfolding with their line of tablets, phones, etc... Sorry for the consumer, dont get me wrong. I hate that company.

1year 4 door premium stainless refrigerators. Ice built up on ice maker, dont defrost, we have to unplug overnight once a month in order for the ice maker to work for close to a month. SERVICE CAME OUT 3 TIMES SEND BY SAMSUNG, never able to fix.

My fridge is not working properly, not cooling. And I registered a complaint on Customer Care, but they are not responding.

The repairman has been to our house at least twice now. After he came to fix the ice maker it stopped working just after his warranty for the work done that day. Today Im looking for a new fridge and hoping they will take this p. o. s. in on trade because I know I wont get close to the price I paid if I sell it outright. It is not worth the stress to hang onto it. Never been so disappointed with a fridge. I cannot clean the outside water stains. The repairman said theres a product that will work but didnt know the name of it. The door seal is so thin that it had a worn spot. He didnt recommend replacing that. Its only 3 years old. My order number and receipt are on file here from my first review- to verify legitimacy.

I purchased a Samsung gas stove in September 2020. In January of 2021 my wife and I noticed that the paint and clear coat was chipping off of the stove. I called Samsung to let them know about the problem and after a week and a half of playing phone tag a representative of the company informed me that the chipping paint is NOT covered under the warranty. Now we purchased the extended warranty and still had PLENTY of warranty left but in order for Samsung to fix the paint chipping we would have to PAY for the work. My recommendation is to NOT buy anything from Samsung unless you would like to pay $1300 for a black stainless steel stove only for it to have a 1” paint chip missing after 4 months.

We bought a Samsung dishwasher model DMR78 in October 2010. We selected a Samsung model that was fairly expensive thinking that it would be more reliable and would last longer than conventional models. That was a mistake. After about 2 years it started to make a grinding noise. Since Samsung had no local service center we had to call an independent repair company. The diagnostic was that all the plastic brackets supporting the dishes trays were broken and little loose parts blocked the drain pump. We had to replace the pump. The repair cost was 258$. A year after we had again a grinding noise and we had to call for service again. This time the problem could not be located as it just suddenly disappear after being checked by the service men.About 6 months after we started having error codes #9E. This indicate a clogged level switch that I was able to fix myself by using instructions found on Youtube. It still means that I have to pull out the dishwasher and open it to fix it. This repair takes about 2 hours. That code started showing up again after 6 months and we are seriously thinking to replace the dishwasher after less than 5 years of usage! I would definitely not recommend buying a Samsung dishwasher.

I bought a Samsung refrigerator RS263TDR from my local Lowes store. About 18 moths later ice would collect on the back wall & water at the bottom of the fridge department. I called Samsung customer service and they advised me to go to a local certified Samsung repair shop. After the first year, Samsung customer service told me that these parts are not under warranty, repair cost $275.00. Just a few months later the ice maker was defective and water level was out of adjustment and too much water would overflow over the existing ice cubes. The ice cubes would become just one big block of ice and a sensor was dangling in the ice maker area. So we shut the ice maker off. A few months later the entire refrigerator shut down and we could not restart it again. Samsung technician told us that the main electronic motherboard is burnt and this is a major part and shall be covered for at least 5 years. In my disbelieve Samsung does not cover it after just one year. It is not worth it to repair this unit again! Parts and labor over $850. I had to replace my Samsung side by side refrigerator RS263TDR just after 3 1/2 years!!!

I bought a Samsung RF28HMEDBSR French door refrigerator 12/11/15 and it is not working correctly. I called an authorized repairman and they have replaced the ice maker, ice bin, auger for ice maker, some kind of filter on the back and it is still the same. They now say I need 2 defroster 1 for the top and 1 for the freezer. I have already spent a lot of money on this sorry refrigerator. The ice maker is still freezing up, dripping water and not keeping proper temperature. I am very unhappy with all this on a 1 1/2 year old refrigerator. My repairman wont even answer my calls now.

DO NOT BUY FROM SAMSUNG. What a horrible piece of crap from a reliability perspective. Love the design and layout but... The icemaker starting leaking water, the fridge is 18 months old and I know it is out of warranty so I called a repairman (a trusted friend). He came to the house and said oh yeah I service Samsungs for this issue all the time, at least 5 or so a week. The icemaker and the auger unit needed to be replaced, $755, WHAT almost half the price I paid for the fridge itself. I looked online and the parts are over $400 at the cheapest place. I called Samsung and they said it is out of warranty and would not do anything to make me happy. I would call this a defect if the component is failing in less than 2 years, which according to my buddy he sees all of the time but what does Samsung care they are making a killing on repair parts on fridges that are less than 2 years old. I will never buy another product from this company and I suggest you dont either, complete junk.

We bought a beautiful looking RF30HBEDBSSR/AA and had nothing but trouble with the ice maker. Samsung will not come up with a solution or stand behind their product. We thought about replacing the ice maker but Samsung has not corrected the problem, so buying a new one will not solve the problem! We have to defrost the freezer the old fashion way, with hot water. We are tired of doing this process because we have to keep the refrigerator doors cracked open so it wont start freezing again. By doing this we have lost perishable goods. We have replaced our Washer and Dryer with a different brand because Samsung wont fix the problem and now we are replacing our refrigerator even though its not that old! Next well replace our range. We started replacing our TVs also. NO MORE SAMSUNG!!!!

I purchased this horrible Samsung refrigerator Model RF263BEABC from a local appliance company on 9/12/16. The sales person was really pushing the Samsung as being the greatest of all brands made. LOL. Then it started making a horrible loud gun-like popping/cracking noises at different times of the day. The popping is so loud it would wake me up at night and my sister said it sounded scary. I called the place I purchased and was told to call Samsung and it was not their problem. So I called and was told it was a normal sound from the temperature in the house adjusting with the refrigerator?It still has not gotten any better so called them back and was told it would get better after the unit gets older? Today I called back to Samsung and informed the of a so called recall notice was sent out secretly in 9/16 to appliance techs about the popping noises and that they need to call for the parts to repair it. Well the man told me that was not true and no such recall was issued. This POS refrigerator was made in MEXICO. Beware of Samsung products. They are of poor quality and they are bunch of LIARS.

We bought a Samsung 26-cubic ft. French Door Fridge that was manufactured July 2011. It was installed in October 2011. After 12 months of use, the fan motor broke and the fridge vents iced up. This led to the temperature in the fridge going up, and all our food spoiling. We had bought the fridge through Sears, and had an extended warranty. After 6 weeks, Sears could not source a replacement fan motor from Samsung. We have heard that Samsung only makes a refrigerator model for about 3 years or less, then changes it. They rarely make spare parts, and if they do, they are hard to get. We are going to get a new fridge because Sears cannot source a part for our one year old fridge. Im amazed that such a small part is going to render our fridge useless. What a waste of a fridge, and what a disappointment in Samsung, who we thought would build a good product. This was a $2,300 fridge and should last more than a year, and should have available parts. A very good example of the low quality of appliances these days.

In less than one year the microwave oven stopped working, displays an SE code, also Im disappointed with the refrigerator, it doesnt perform properly either! At this rate its only a matter of time before the range gives me problems.. Im very disappointed with SAMSUNG. I have to buy all new appliances for my kitchen now.. NEVER BUY A SAMSUNG APPLIANCES AGAIN, NEVER!!!

Samsung customer service is polite, contrite, and totally inept. I have now called 6 times to try to get burner caps (the little metal discs that go on top of the gas burner that make it work). The stove was delivered without them. The first time I called, the representative was so sorry and would send the missing parts in 2-3 weeks (!?). Meanwhile, I dont have a stove that works. I received the package after a couple of weeks and it contained 2 microwave or oven vent grates. So I called again. Representative was so sorry and would send the correct parts out in overnight express. I got the package, and it was 2 of the actual gas burners (which I already had) and the 2 larger burner caps.So now I have 2 burners that work, and 2 vent grates I dont need, and 2 gas burners that I dont need. So. I called again. Same thing. So sorry, send those right out. Never got anything. I called again. And again. And again. Seriously. Everytime I get an apology and a promise and then nothing arrives. ARGGG. How hard can it be???? And I still only have 2 working burners on a brand new range, over 4 months after installing it.

Unit is 1 year old. Have had issues on odor and now poor cleaning. All drains and outlets are clean - actually found nothing wrong with them. We pre-rinse before putting in the dishwasher. The racks are really cheap and you have to be careful when sliding out and back in. Samsung has poor customer service and repair technicians say they are awful to deal with. My KitchenAid dishwasher was far better! Wish I took it with us when we moved. :( Would not recommend or purchase another Samsung product again!

Only had Samsung stove for 1 year an stopped working. Wish I would have listened to my guy when I decided to switch all of my appliances out to Samsung. Purchased the Samsung 5.9 cu. ft. Free-Standing Electric Range with True Convection oven. Nothing no longer works but the stove clock. The stove top and oven stopped heating up. I did purchase an extended warranty. So we will see how this plays out when the technician shows up.

I purchased a French door with freezer on bottom; within a few months, the right side handle came off. I called Samsung and was told they would send me a new handle; never received a handle. Now, in the last few days, the left side handle’s paint is peeling, like it’s been repainted. I will never buy anything Samsung again, especially after seeing all the bad reviews.

We bought a Samsung refrigerator model # RF260BEAESR/AA in November of 2014. It is 2 years 5 months old. I called a repairman because the ice maker was not working and the refrigerator was not cooling below 49 degrees. The repairman said it would need a new motherboard and new ice maker at a total cost of $900. He suggested we scrap it and get a new refrigerator. I will never buy Samsung again. Our new refrigerator is a GE.

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

Purchased a Samsung microwave 2 years ago. After six months of use, panel board would not work. Under warranty - motherboard was replaced. Six months later, now out of warranty, same problem. Motherboard needs replacing. Contacted Samsung and tried to direct me to schedule service repair at my cost. I asked both service support people what they would do, if they would purchase another Samsung product. Neither of them would answer as far as what they would purchase. Leads me to believe they would not purchase a Samsung product. I would strongly advise people to purchase anything but a Samsung product.

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conns in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside. As everyone online said, I can forget Samsung or Conns help or sympathy in this matter! I will not go out of my way on Facebook and any place anyone will listen to me and expose this factory and Appliance store. They have the worst name is their refrigerators than anyone I have ever of! Now, I can truly understand why! I wish everyone would get together and sign a class action lawsuit against these phonies. They should be closed permanently! I am a widow and Ive on coc sec. income and now I have no refrigerator, Samsung and Conns could care less. When I first bought the fridge 3 yrs ago, I tried to make them replace it and save 6 service trips because it was a lemon, but now I hear that all they have are lemons and they could care less.

Model RF220NCTABC/AA - cracking noise from doors. The problem with the doors is not exactly in the hinges themselves. There are two plastic pieces: one black in the top next to the hinge, another white in the bottom next to the hinges. These parts have the function of toggle-close the doors and unfortunately are not of the right quality. They are each attached to the door with one Phillips screw. If any of them breaks, you get the crack sound. I just removed the one on the bottom right and the problem went away. Your technicians answering the phone should be trained on that and even if the refrigerator was bought more than one year ago, send customers these parts for free. Probably the postage will be more expensive than the parts.

Less than 2 years - refrigerator Starts falling apart! Refrigerator needs to be Recalled! Ice maker stops making ice, Door handle breaks off with the plastic pieces still connected, and water dispenser plastic piece breaks off. Called Samsung, sends a technician. The technician sends pictures to Samsung. Samsung determines outcome despite the technician’s analysis and recommendations. Samsung blames their consumer. Samsung does not cover the any of the parts. Keep reading the reviews below from other customers. I wish I did! Samsung appliances are not built and made to last. Poorly and cheaply made with flimsy plastic that break off... The only use for this refrigerator is for a large paper weight. Stay away and Don’t waste your hard earned money. Period.

Bought this unit 3 years ago and now in the middle of the night it starts beeping showing error code SE and will not work. I made soup on the burner. This is an over range unit. Under the control pad and apparently the stream damaged the keypad controls and rendered the unit inoperable. What a sham. What did the engineers, if there were any, think that the operating environment of this model oven would be, arid? I will not buy anything with Samsung on it for the rest of my life and will take my business to other than Lowes. What a scam. Please notify me of any group suit against Samsung for this unit.

We bought all new Samsung appliances upon moving into a new house, the washing machine has a defective motor in less than 2 years and the refrigerator has been repaired twice. Will never buy Samsung products again.

This refrigerator was purchased late April 2015. Since purchasing this product, the upper ice maker has been faulty. It constantly freezes over and does not produce ice. Numerous occasions we have defrosted it and it remedies the problem for approximately 2 to 3 weeks. As of the last week, the refrigerator is making a very loud noise when the doors are shut. Upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talked to on two separate occasions offered me no remedy to this problem other than me paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchased a Samsung refrigerator, as I upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talk to you on two separate occasions offered me no remedy to this problem other than paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchase a Samsung refrigerator or any other appliance.

Bought my Samsung double doors at Best Buy in Lakeland and at first all was cool. Now my veggie bins arent for veggies, they’re water buckets. I thought problem was just me till I ran across this page. I too contacted Samsung and was told to reset fridge and freezer. Did and nothing - still water flows into the bins. We need to get a class action suit against this company and get Better Business Bureau involved. I was so proud of my fridge but now I just want it gone. Cant Samsung be forced into fixing these fridges as just too many complaints.

We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.

I had a 32-year old refrigerator and NEVER needed a repair or new part. I bought a Samsung only because I remodeled a small kitchen and needed a relatively small refrigerator for the intended space. I have owned it less than two years. Water accumulates under the drawers and in the drawers; I need to soak up the water almost daily or it will spill out onto the floor. Samsung told me to contact a repairman in my area. I tried to find a Samsung repairman and discovered that none exist in my area! I will never buy a Samsung product again.

FTQ307NWGX/XAC Kitchen Range - The range power board blew up with such force that the fuse totally disintegrated and it scored the top of the range. (see pictures) Their tech said that the range was unrepairable given that metal fragments went throughout the range and that it should not be plugged back in. After 4 weeks of delays and games here is a quote from them: Please be advised that the OOP (Office Of President), our exchange team is now outsourcing a replacement of an equivalent model. Sorry for any inconvenience in regards to the issue, but we are trying to expedite the solution. Feel free to email me if you have any questions.Since this email, they have backtracked and withdrawn their offer and decided instead to offer me a $475 refund as a courtesy. I keep trying to remind them that their range BLEW UP and their tech said with us unsafe and should not be plugged in. Before I knew what Had happened and while I was still using the right side of the stove, the stove burned a pot while it read H on the range. The element was off and look at the pictures for what it did. Little wonder that my wife is afraid of the range. I am angry that being elevated to the office of the president has done nothing but add in additional delays and inaction. I am 4 weeks and counting. I have lodged a BBB complaint and I will pursue this elsewhere. How can a company tell you it will replace your range and then go back on its own word?

On February 4, 2017 we visited P.C. Richard and Son and we replaced all of our kitchen appliances with brand new Samsung appliances. In July while I was cleaning the glass cooktop on the range, which we purchased for $800, I noticed it was cracked. The crack appears to have started on the Rapid Boil burner and extended in all four directions to the edges of the top. I immediately contacted Samsung support, fully expecting that the damage would be repaired as the range was under warranty. With just two of us in the home, the range is lightly used and well cared for.The customer service agent asked that I send in pictures which I did that afternoon. I received a call from Samsung support looking for the photographs 3 days later – at that point I was told that the pictures would be reviewed and that they would get back to me. Three days later, I received a call from Williston TV and Radio Repair to arrange a time to come out to look at the stove. I expected that Samsung’s agent would be coming to repair the stove, however, when the representative arrived he took more pictures and told me to expect to hear back from Samsung in a few days.A few days went by and I was contacted by Williston and told that Samsung deemed the damage to be physical and as a result would not be covered under the warranty. I asked what the definition of physical damage entailed, and the definition I was provided was basically everything under the sun – cleaning solutions, inappropriate cookware, abuse, etc. In fact it seems that the definition is setup to protect Samsung even in the event of defect.Still in shock, I started to research to see if others experienced the same issue and I was surprised to find many complaints posted to sites online all had a similar story. I’ve attached some of the complaints along with our receipt to this letter. After finding that other consumers had a similar experience, I contacted Samsung to ask for a second opinion, I was told that would not possible so I asked to speak to a supervisor who told me that he would put in a work order for another opinion.Three days later I received a call back from Williston to setup a repair call – I explained that I was looking for a second opinion and was told by the representative that they were the only local Samsung agent and there would be no second opinions. Exasperated I inquired as to the cost to repair the cooktop thinking that a couple of hundred dollars out of pocket would be worth putting an end to this issue. I was informed that the cost to repair the range would be $400 - which is half the cost of range. Even if I pay for the repair, I have no guarantee that the replacement top would not have the same problem because I am convinced that product is defective.My husband and I have used glass cooktops since the 1980s and have never had a problem. The cookware we use has not changed, how we cook and care for the cooktop including cleaning fluids we use have not changed – and yet within 6 months this cooktop is completely ruined and is unusable and here we are in August and we can only cook using the oven and our microwave. I believe that Samsung has an obligation to stand behind its product and the warranty. I expect Samsung to fix the stove top or replace the range.

Samsung Microwave Model SMH9207ST - I purchased the microwave in October of 2011 from Lowes as part of our total kitchen remodeling. Lowes installed the microwave but I was not satisfied with the looks of it as it there were several paint repairs on the inside white frame. I went to the store and explained my concern to the manager. He sent out a new microwave and prior to installing it, I noticed that there were also visible white paint repairs but not as many as the first one. We agreed to accept the replacement. Post installation, my husband and I did extensive traveling. Given the time we were gone, I would say the microwave was used approximately 1 year. Yesterday, the microwave quit working. Approximately 2 hours later, I checked it again only to notice that it was very, very warm. I unplugged it and then plugged it in again. The lights went back on the panel but it was very noisy. Within 15 seconds, all lights went off again and it did not work again. I opened the door and realized that the glass plate was very hot. We thankfully took an extended warranty on all our new kitchen appliances but I can honestly say that after reading all the negative reviews on this model, I do not feel safe with it. I will definitely unplug it when we leave our residence for extended lengths of time. I would not recommend this model to anyone. Too bad there isnt a Lemon Law for appliances like there is for autos.

I have bought Samsung refrigerator model RT37K3763S. This so called refrigerator cost me 37750 K in year 2016. Only first few days it worked fine. Then Ive started accumulating everywhere in freezer, its ducts and cooling for lower section gone. They changed the door in first few months. Now its one year and out of warranty.I have same complaint after every 15 days. Standard answer is shut it down for 24 hrs... Then someone comes and changes the sensor... Someone comes and fixes the gasket... I have got loads of food wasted because this fridge just stops cooling after every few days. Multiple complaints with Samsung. They are not ready to accept that its a faulty product. I feel completely cheated with this product and service. The company doesnt even know what the root cause of this issue is... Very poor service.

I bought this refrigerator because its beautiful and thought since its expensive it must be good. Well I have ice build up that has been repaired 3 times already, and as of last night it started making noises again. It is ridiculous that this is such an issue. Its not like we are misusing the refrigerator. This should be considered a lemon. Should be replaced all together by a working unit. Its sad that such a big company like Samsung doesnt stand behind their products.

I purchased a Samsung stove from Lowes and also purchase the extended warranty. One day the stove top glass made a pop sound and cracked open. I called the company for repair and they sent a technician over. The technician called the repair company and they decided, dont know based on what, that it is a functional and physical problem and therefore they would not repair it. I have had this stove for 4 years and have been using it according to guidelines. As I explained to the service company personnel Abigael as well as Lowes repair person Keaton, no physical damage was done to the stove glass top; however they still refused to do the repair. I have had GE glass stove top and I have family members and friends that have either Electrolux or kenmore and that does not just happened. This glass top obviously is defective and the company does not want to own up to it.

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

Im as upset about this issue as Ive ever been about dealing with a manufacturer. I will never purchase a Samsung brand device or appliance. The unit is a RF266AWEP. It stopped cooling 7 days ago and my wife and I have been taken on a journey of phone calls and multiple transfers to Samsung executive support staff all resulting in a cowardly This service ticket has been cancelled email that came through last night.We paid for an Samsung authorized repair technician to troubleshooting the unit. I was hoping the issue would be something simple and they could fix it. The service tech stated that the issue was with the compressor and would cost around $800-1200 in labor to repair. But, great! That part (and labor to repair) is still under warranty so we call up Samsung and spend a total of 12 hours over the course of 3 days on various phone calls, speaking to support reps. There are 3 authorized Samsung service centers in our area. The one that came out, refuses to perform the repair work because they are overbooked. The second refuses to come out because another repair provider has already looked at the unit. The third does not have someone that can perform closed system compressor work. So in the end, no one will fix our Refrigerator and Samsung just closed the ticket and left me a voicemail stating the ticket is closed. The end. This whole process feels extremely shady. I think they are trying to force us to just give up and go buy a new fridge. Dont buy Samsung products. If you have, good luck with warranty repairs.

Bought new at Lowe’s had to have repairman out three times before it was 4 months old. Then again just before one yr warranty was up. Declined the extended warranty and have had trouble ever since. Contacted Samsung and they informed me that there was nothing they could do for me as I hadnt purchased the extended warranty. We have had this fridge for a year and a half and it is still not working and leaking water. We have already spent close to $500.00 in repairman costs and still no help. Do not buy any Samsung appliance unless you have money to burn. This isnt right. My husband and I are considering contacting an attorney in this matter. We didnt spend the money for this fridge to have to buy it twice.

I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217 French Door replaced with the SAME MODEL to give Samsung a chance to redeem themselves. I received the new fridge on September 12, 2013. The installation process was horrible and I will address that with the retail company in person. Anyhow, instead of the Fridge portion being too warm like the RF217 part 1, now RF217 part 2 is an overactive FREEZER. Please note I DO NOT use the ice maker, I have that feature turned off, But for some reason I have snow cones being made in my freezer and I cannot open the top drawer as it is FROZEN SHUT. The installers set it up per manufacturer direction temperatures -2 freezer and 38 for the Fridge. Consumer ignorance?? I think not. Samsung Corp. you make a horrific product and I will be pleading with the store that I bought it from to give me back my money in full so I can go back to my normal life. I cannot and will not eat out for another week, month or year because my $1500 refrigerator does not work properly. And just so we are clear, ALL THREE OF MY SAMSUNG Refrigerators were BRAND NEW. ALL THREE WERE FAULTY. I hope this is clear enough that three times is not a charm. In addition to the bad manufacturing, the delivery service managed to deliver a scratched left front French door, left all the packaging inside, dumped about a gallon of water onto my Laminate Floor which I had to personally dive to the ground with bathroom towels because the water would absolutely ruin the floor and they SCRATCHED the side and front of my BRAND NEW WASHING MACHINE, and then denied the damage. I was literally standing right there during the entire install. Hello I was the one cleaning up the water so of course they scratched it. My towel sure didnt. Anyhow, bad product, bad service, and subpar customer service equals the end of customer loyalty to Samsung. Samsung get out of the appliance business.

Saved up to purchase a Samsung side by side French door refrigerator. What a disappointment. We didnt have it two years before we had problems. The ice maker stopped working and started dripping water into the refrigerator. We had to pay out of pocket to get ice maker repaired. The technician said hes had numerous calls for that same problem in Samsung refrigerators. He told us we had an expensive paper weight. That repair lasted about 90 days. Again the ice maker stopped working. We decided we couldnt afford that expensive service call; wed do without the ice maker. The refrigerator started making aloud roaring noise; the inside refrigerator temp. down to the low fifties. We had toss out food. We couldnt endure it anymore. Our stimulus check was used to buy another refrigerator. We are both handicapped and cant shop daily for food; especially during this epidemic. Im totally disgusted. I feel like weve been swindled especially since Samsung know about this problems with their refrigerators. Unfortunately; we also have a Samsung stove and dishwasher. Wed purchased all three appliances at the same time. The stove temperature isnt regulated correctly. I always have to use an oven thermometer to keep from burning my food when I bake. Id never buy another Samsung appliance. Never!

Despite the bad reviews for the Samsung slide in stove, I was smitten by the good design. Moreover, online specifications (since changed by Samsung, but I still have the original) offered a broad range of heights to fit a higher counter top than average. For the last 10 months since its purchase, I kept the stove top like-new, wiping carefully with baking soda if necessary, after every use. With no apparent reason, the stove cracked in the middle and NOT EVEN when in use. It happened literally overnight. A straight crack, it was deemed a heat crack (isnt this a stove?) and the warranty covered its replacement. Still, there should be NO excuse for any product to be so shoddy. I have read about multiple cases of other cracks, some considered the consumers fault, but I doubt it. This and other appliances with absurdly short planned obsolecence should be regulated and the consumers should be better protected.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

I purchased a Samsung dishwasher and 2 weeks out of warranty it failed and will not drain. I was told that they are sorry, but because it was purchased 1 year and 2 weeks before the failure, I will have to pay for all repairs. They said that they referred it to a company to have it repaired, but after a week had gone by and making multiple calls, I discovered they provided the repair company with the wrong phone number and email address for me. When I mentioned that I saw online that many people are having the same problem and that the dishwasher is built faulty, they told me that they appreciated my researching the issue, but it is out of warranty and basically, too bad.

I purchased my Samsung refrigerator (Model: RS277) almost 4 years to date. Ice maker will no longer make ice. After calling the service center, they dispatched a service call. When the representative called to schedule an appointment, they wanted $160 to come out and diagnose the issue. I dont agree with paying $2,800 for an item and getting 4 years of good use out of it, nor do I feel I should have to continue to invest in this item to keep it working, especially in this short period of time. I spoke to an Executive Relations representative, and they were of no assistance either. Pretty much sticking to their guns of driving revenue to service their junk. If you are shopping for a refrigerator, I strongly discourage you from buying Samsung. I certainly never will again.

Mine stopped working right after the one year warranty expired and has the flashing lights. Called a local appliance repair guy and he told me he does not repair Samsung. Why? Because they keep breaking down and he has to keep coming back to replace parts at his cost. Customers think it’s his fault, but after reading this blog, we all know the problem is Samsung. My other Samsung appliances are not great either. I just purchased a new highly rated Kenmore from Sears. After checking Consumer Reports, Samsung has the worst frequency of repairs of all brands. Stay away from Samsung and don’t listen to salespeople. Do your own research first and buy a dependable brand. Anybody want to buy a lightly used dishwasher? LOL.

Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.

I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.

I purchased and installed a Samsung Gas Range (NC58H9950WS) in Spring of 2015. I recently ran (Dec 2017) the oven cleaning feature, and now my display is not working. Ive found many similar reviews stating their displays stopped working after running the cleaning program. The cost to repair this is approximately $1100 to replace both display boards (the range cost me around $2500 new). It would seem that Samsung sold us all a bill of goods by saying this feature is available on their range but in fact using the feature will make other parts of the range break down and require replacement. If youve had a similar experience, write your review!

The refrigerator we currently have is a replacement for the one we originally bought from Samsung. The original refrigerator had a problem with the freezer frosting up thus making it difficult to get the freezer drawer to open completely. After multiple attempts by the Samsung service technicians to resolve the problem Samsung decided to refund our money so we could purchase another refrigerator. Even though the service quality we received on the original refrigerator was terrible we decided to purchase another Samsung refrigerator because of their reputation for producing quality products. I am sorry to say that the replacement Samsung refrigerator is doing exactly the same thing and it is also very noisy. I doubt we will get more than a couple of years out of this refrigerator. I do not think Samsung knows what it is doing when it comes to making quality refrigerators and it definitely needs a tremendous amount of improvement in servicing what they sell. Samsung refrigerators are junk! I will not buy another Samsung product, ever!

Samsung smh9187st - Building a new house and having an old Emerson counter microwave, I put in the Samsung consumer report highly rated at the time in to find out the Samsung company does not even stand behind its products. For three years after installing it I did not use it since my Emerson worked fine. After the birth of my twins I started using it (16 months ago). First the door latch broke, no problem. I just fixed it. Next dreaded SE code put card board in between ribbon. Okay back in service. Yesterday while heating water for warming of twins milk, thing dies completely. Thank you Emerson at least your product is still working after more than ten years. After reading all I have on this issue Samsung products will not be bought by me ever again.

Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, Im told to call a FL repair service that will have a ticket generated by Samsung. I call the service, Im told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but Im not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!

Pretty much ditto on all of the above complaints! One more to note: Just try and log on to Samsung or Whirlpool as of 12/15 and enter a search for any bottom freezer model # affected. It is NOT in their system, they act like they did not even make them. I.E. if your model # comes up, it wasnt a piece of junk!

I purchased a French door in 5/15. RF28HMEDBSR. Ice maker leaks, froze up, stopped working. And now it is not cold in refrigerator. It was making a loud noise. Then it just quit, I paid almost 3000 for this refrigerator and I can’t afford to buy another. There is ice in back of maker wall. Thick. Where is the class action suit?

We purchased this $3,000 refrigerator, 4 months later ice maker broke, it was replaced. Over the last 2 years we had to have it repaired 8 times costing over $1200. It was deemed unrepairable by a certified Samsung tech and yet Samsung refuses to give any replacement or credit. Terrible product and customer service.

4 Years ago I upgraded 4 of my appliances, 2 of them Samsung fridge and microwave. Fridge broke in 2013. Microwave broke this month. Called Samsung informed them its not working and gave burning smell and they recommended to have microwave evaluated by tech which I refused (reason written below between they told me after 1 year no warranty). Went to Best Buy and bought GE microwave. Hopefully it will last long. Our TV from Samsung already broke of course. Last year when my fridge broke, I called Samsung. In short they recommended CERTIFIED technician who came and couldnt pinpoint issue (FREEZER SIDE WAS NOT WORKING, MELTING EVERYTHING). He told me it could be one of many reason and recommended to change 3-4 expensive parts plus his labor cost. I could buy new fridge comparing parts and labor cost. My opinion Samsung products dont last long. If you have money to throw, do buy them.

Purchased Samsung model FTQ353IWXU in February of 2012. In January 2013 oven wouldnt heat to temperature. Repair cost 200.00. Now in January 2015 bottom heating element has quit working. Going to cost another 200.00+. Next time it needs repair I will purchase a new range... and it will certainly not be a Samsung brand. The repairman says he works on Samsung brands more than any other.