Yesterday a person called at 1030 hrs. He said he was the Samsung pick-up guy. He inquired for the address and location route to the flat, which was shared to him by my colleague. He said he would reach in 1 hours time. I rushed to my previous address (God Summit, Hennur Main Road) and reached at 1120 hrs. I waited and waited! He called me at 1200 hrs and inquired for the route to the place again, which was given to him. He said that, he would reach in 30 minutes time. I waited and waited!At 2000 hrs, he calls me for the third time and says that he is stuck in Koramangala and cannot make it! He said that, he will pick-up the fridge today at 1200 hrs! I left for my new home at 2010 hrs and reached at around 2145 hrs. Can you even begin to imagine what it was to WAIT in an ABSOLUTELY EMPTY flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs? My patience is wearing thin sir(s)/madam(s)! 01 June 2016 09:59 - Thank you for your telco the past two days. I was expecting the issue to be resolved on the 30th of May, 2016. (It is what Ajay told me), but I guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st May, 2016. I am hoping there will be no further delays. I will wait for a call and action on-ground.30 May 2016 12:24 - I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever! This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms. There has seldom been a case of such gross neglect and inconsideration towards a PAYING customer. It is apparent that, Samsungs post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes. What I have experienced, after purchasing a high-end Samsung refrigerator (805 litre/French model/Rs. 1,68,000), has been excruciating and far from the standards expected out of companies and Brands that have grown owing to consumers buying into promises galore.Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company. Background: I purchased, from Croma, Kalyan Nagar, Bangalore, India, the Samsung Refrigerator (805 litre/French model) approximately 5 years ago, paying Rs. 1,68,000. Before the warranty expired (1 year), the cooling system ceased to function. The Samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste. Since then and till date, the refrigerator has FAILED 5 times. Each time, the Samsung engineers and their so called TRUSTED Partners, have been late to visit, even later to rectify but absolute when it came to CHARGING me. Each time, I would be paying for different line elements, where the FAILURE in cooling remained constant. Its like theyre shooting off from a book of 101 best reasons to charge a customer.The recent apathy: The recent case has certainly brought me to my senses and has clearly demonstrated Samsungs intent. Theyre simply out to MAKE MONEY and literally intent to CHEAT customers. 9 months ago, my refrigerator STOPPED cooling, again for the 5th time in 5 years. I called in the Samsung so-called experts, who post a great deal of debate and argument, came in to conduct repairs. I briefed them on each issue of the past, the same non-cooling problem. I was indicated that a permanent solution will be in place, for the 5th time. Work completed. The fridge seemed fine, as usual, after the 2 day long repair work, which left my home in a mess. I was CHARGED again and that is quite obvious. I personally feel that CHARGING a customer is fine provided work delivered is up to standards and promises given to us.I was told that there will no further problems, but standard policies mean that the warranty on COOLING is for 6 months only. On the 12th of March, 2016: The Samsung fridge STOPPED cooling again and this time both the freezer and the remainder of the unit. On the 15th of March, 2016: I decided to shift residence (From Gold Summit, Hennur Main Road, Bangalore to Berlie Street, Langford Town Bangalore). I therefore decided to use TWO refrigerators at my new residence. So I ended up buying a new Samsung refrigerator, which I am currently using, since the 16th of March, 2016. The previous Samsung fridge I turned off completely. As I was shifting residence, I decided to have the first Samsung fridge Permanently and Completely fixed, then tested, post which to be moved to my new residence.On the 24th of May, 2016: I called the Samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of May, 2016. The executive assured me that Samsung will help. On the 25th of May, 2016 @ 1932 hrs: I received an sms saying that a service engineer by name of Irfan has been assigned to my case, with the service request number **. I did not receive any calls from the person nor anybody at Samsung. So on the 26th of May, 2016, I called Irfan who then said that, he cannot handle the case as it has been wrongly assigned to him. I was asked to call the toll free number again. This was at 2130 hrs.On the 27th May, 2016 @ 0945 hrs: I called the toll free number and spoke to one Ms. **. I had to repeat the entire apathy/episode to her and she too, like every previous Samsung rockstar, told me that she will help me. I briefed her regarding the fact that, I needed to shift my residence and the date that, I needed to get the work done was before the 28th of May, 2016. On the 27th May, 2016 @ 1221 hrs: I received another sms saying that, my complaint was noted and that, the engineer, one Mr. ** was assigned to my case. The service order number was **. On the 27th May, 2017 @ 2000 hrs approximately: ** visits my home at the Gold Summit, Hennur Main Road, Bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from LR Enterprises (A Samsung Partner) and tells me that he will now instruct LR Enterprises to come in the morning, the next day, and have the fridge taken away for repairs.He said that, LR Enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of May, 2016. (The days that I was scheduled to move my residence to Berlie Street). On the 28th of May, 2016: Nobody came, called and when I called ** at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further. I then called the Samsung toll free and miraculously, the first service/complaint done on the 24th of May, 2016, did not show and only the service/complaint on the 27th of May, 2016, seems to be showing. Anyways, I briefed the Samsung call executive regarding the CHALLENGE and she assured me that someone from R Logistics (The Samsungs partner company, for whom ** works for will call me.)Imagine my plight, its 1230 hrs, and I am alone at my place because all my materials have left for my NEW place, waiting for someone from Samsung to call me. Nobody did. I called the toll free number again and had to debrief a new executive on the line regarding the entire issue. She promised to Send R Logistics a reminder. I dont know what Samsung call center was doing/did, but nobody called me. AT 1430 hrs, I called the Samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that a reminder will be sent. I then spoke to **, who said that he just cannot help further because he had transferred the case. I asked him for his bosss number and he gave me 3 LAN line numbers: **. ** told me to speak to one Ms. **.On the 28th of May, 2016 from 1445 hrs: I placed 4 calls to each of the numbers provided by **, that means a total of 12 calls, and not once did anyone answer the phone. I called ** back, who said that maybe ** was in a meeting and I should be calling her after 30 minutes. I called each of the numbers 3 times, totaling 9 attempts and nobody even answered the phone. I called the Samsung toll free line and, imagine this, had to brief a FRESH person all over again, from the start. ALL this while materials that have left from this location to my new home and cannot get off-loaded as I am onsite waiting for Samsung to move the fridge. The Samsung executive on call told me that a reminder will be sent and that someone from Samsung will get to me immediately.Nobody called. At 1630 hrs, somebody at R Logistics, answered the phone (**) and this is the heights because, when I asked to speak with Ms. **, the lady tells me that she is busy and just hangs up the phone. I redialed and requested her again to put Ms. ** on, as it was an emergency. She obliged, and when Ms. ** answered and I had to debrief her again and from the start. Ms. ** assured me that she will speak with ** and call me back immediately. She did not call and when I called back the same number, after 45 minutes, nobody answered. I called ** again, who finally gave me the number of one Mr. R ** (**) and told me that he would be the person from LR Enterprises who will handle my issue. 9 times I called Mr. **. First six times, no answer. Next 2 times, phone busy. 9th time, he answers. I briefed Mr. **, who seemed to not have any idea about the issue. After listening to my plight, he says that I will need to speak to one Mr. **.He gives me ** number, which was the wrong number. 9 times after that, Mr. ** failed to answer his calls. I even sent an sms to Mr. ** requesting for ** number, but till now have received zero revert. Since then I placed 22 calls to all of the 3 numbers provided to me by ** and nobody answered the phone. At around 1815 hrs, when I called for the 23rd time, someone answered the phone. I literally begged to speak with Ms. **. Now I could hear the lady call out to ** and this is exactly what I heard over the phone I am quoting her and in English, Just put down the phone. I tried the number 6 times again, and nobody answered my calls. I called the toll free line again, briefed a new person, again, who then actually told me that its the 30th of May, 2016 and 1022 hrs: Nobody from Samsung has even bothered to call/sms. My high-end Samsung fridge (805 liter/French model), which I paid Rs. 1,68,000 at Croma, still remains in my old home. While I am getting my new home in place, I am so concerned wrt the entire treatment meted out to me. To summarize: Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me.

I bought my Samsung fridge (# RS261MDWP) new March 2011, from Sears. I have had to have the LED light replaced last year. I ordered the part myself and had a repairman put it in. I did not buy an extended warranty and reading all the other comments, makes me think I made a fair decision. I see neither Samsung nor Sears are standing by their product. Now the fan (which moves the cold air from the freezer to the fridge) is making a terrible noise. I called the same repairman and he said I needed to replace the fan, and ordered the part. It will cost $250 approx. to do the repairs. Since I made that call, my neighbor told me the fan will stop making noise intermittently. It is in the quiet phase now. I did not call the repairman back to replace the fan, as I think he wants to make a fast buck. If I end up having to replace the fan, I may as well buy a new fridge, as other comments lead me to believe I am on the cusp of more repairs needed. I understand there is a civil lawsuit pending? Please help me find where I can add my name to the list of dissatisfied owners. Thank You.

We paid $2700 for a Samsung refrigerator with an extended five year warranty. A few months after the warranty ran out, the compressor died. For $95, Samsung’s repairman recommended buying a new refrigerator rather than paying over $1000 for the repair. Samsung Support recommended finding an unauthorized repairman that might do the repair at a lower price. Meanwhile, we are using our 29 year old Hotpoint refrigerator that we have in our garage.

Bought a Samsung stove. It’s less than a year old and has a crack in the stove top. Can’t return it to the store. Called Samsung to see if it’s covered under their 1 year warranty and they said it’s not. My wife complains about the uneven cooking from the oven but I can’t return it. Samsung stoves are garbage. Don’t waste your time buying. Poor customer service too.

Even by todays standards - where risk for product reliability is forced onto consumers who must then buy extended warranties - this fridge is terrible. It makes god-awful noise twice a day that you can hear all over the house. I called BrandsMart three days in to complain and they said thats just how it sounds, too bad for me. I will not buy a Samsung anything ever again - and certainly not from BrandsMart. Service on this through extended warranty has been horrible. They use attractive designs to help them sell substandard product and poor Service. Then sales people abet by telling you they are great fridges. I cant count how many complaints I have now read. This was the Bottom Freezer refrigerator, Black.

Love the stove, it fits the bill for everything! I want to do. If I have any complaint at all it would be that when you cook in the upper oven you have to take care you do not burn the product. The water boiling feature is great! Oven heats up very fast as well as being able see what the temperature is as it is getting to the programmed temperature. The surface of the range does need to be cleaned after each use or it shows!

Samsung fridge leaks water inside freezer, so there’s always a layer of ice under the crisper. Known problem, hundreds of reviews, but Samsung will do nothing to resolve. Additionally, Samsung changed the design of their fridge water filters. Faulty design, they don’t fit - see hundreds of reviews. Transferred numerous times, dropped call, and foreign reps that barely speak English. Samsung refuses to accept a return because it has been more than 14 days of receipt of the defective filters. Really? Like I’m going to remove a good water filter from my fridge to check if the new one will fit? We will never buy another Samsung product.

We bought a Samsung RF261BEAEBC refrigerator in February of 2013. In early November of 2013 the water dispenser cover broke. I was directed to Samsungs customer service number by the retailer and was told by Samsung that the warranty was from the date of manufacture and not from the consumer purchase date. I was floored and asked to talk to a supervisor. After being on the phone for over 45 minutes, they finally agreed to send a technician to replace the part (it snaps on and off - they could have just put one in the mail).

Dishwasher will not complete cycle. Once started it will run 5 minutes or less and then the display begins to flash. It takes about 12 hours to complete a cycle by starting and then restarting. Anybody have a solution?

Lets starts with the nice sturdy looking knobs. The inside is a piece of plastic that breaks within a month. The NX58H5600SS convection oven is worse than a normal oven and takes longer to cook food. 4 short months after the warranty was up, it starts randomly beeping and giving me a -SE- on the screen. Wont even show the time. None of the buttons work even after all the troubleshooting. Troubleshooting for this code is just push off button. Ok well the buttons dont work. So unplug for 30 seconds. Now that thats done it is still displaying the -SE-. Thanks Samsung as a service call will cost at least 300 to come fix it according to other reviews. What a piece of crap this oven is. Will never buy Samsung anything again. Not like they even care! My tv, all my phones, washers, dryers, nothing ever again! And the service call person sounded like she couldnt give 2 craps seeing as how she told me it was her Friday. Wasnt even concerned that I just spent $900 on a stove that ** the bed 16 months later!!! Bad Samsung! BAD!

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

The best thing you can do is stay away from any Samsung Refrigerator. I did my research and Samsung was one of the top brands - big mistake. They have several problems that seem to be across all their refrigerator models. Ice makers leak or freeze up, motherboards go bad, valves malfunction, the list goes on. It wasnt until I started having all these problems - after 5 years - and I googled them to find out these problems are very common. I now have a 5 yr. old refrigerator that I paid $2500.00 for and is in need of over $1,200.00 of repairs. Samsung will not help. They say get the repairs done - and you have to use their service department - and then they will see if they can help. No, not going to do it. Buying a different brand and will never buy a Samsung again. Fair warning.

I purchased a series of Samsung appliance just less than 2 years ago. They have all, every single one, had problems. The ice maker on the fridge has to be manually defrosted about every 3rd week. When it is working it drips water down the door making the door shelves unusable. The heat sensor on the oven was replaced once already and is now giving problems again, which requires me to pull out and unplug the unit after each time I use the oven. The dishwasher door no longer closes properly, so I have to pull it out and attach a clamp on each side to use it. In each case the problems started just as warranty expired. I have had multiple service calls (at my own cost) and in no case was the problem addressed. The fixes that I have for I learned from the internet. In summary, they are clearly poorly made, the service is non existent, and generally, I plan to make it my goal in life to spread the word about how crappy these appliances are.

Even if the price is higher than average, the quality and convenience add a lot of attractiveness. Microwave parts (like the plate, for example) are replaceable across different models. Samsung microwaves usually don't require reading the documentation - the interface is intuitive. I can make an emphasis the quality: reliability and quality of materials - I never experienced any issues like rusty parts over the long usage, etc. Warranty (even if I never used it) from Samsung adds some confidence in product quality. So far, I had no issues with the products of this company. Highly recommended Samsung microwaves and other kitchenware!

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.

If you are like me and really like Samsung televisions, dont be foolish and expect the same quality from their kitchen appliances. I purchased an electric range and it is so lacking in every respect. Foremost, the oven burns so hot, every dish burns on the bottom and ALL BAKING is ruined. Its hot temperatures do not correlate to those of the recipes forcing you to remove it ten minutes before the suggested recipe temperature. Even then, the result is a dry brownie or cake... In other words, it overlooks everything. After calling Samsung they threatened me with the fact that if a man comes here and finds it is not a technical problem of the stove, I will be charged. So much for their guarantee and quality. DONT BUY SAMSUNG KITCHEN APPLIANCES. BUY AMERICAN PRODUCTS... They at least know how to bake a brownie like my former stove by Frigidaire. Should have stuck with them. Also the top is horrendous to clean and its hard to read the setting pads.

I have never been as disgusted as I am with Samsung appliances. I purchased a new stove and refrigerator about four years ago. It is now time for me to replace both appliances as they are falling apart and do not work properly. I have called Samsung customer service several different occasions. They are not helpful. Youre on hold for 20 minutes to be told you need to call another number. I feel as though they should stick to making stereos and televisions. Thats all theyre good for. I will never the rest of my life purchase another Samsung product period!

I have this induction range NE58H9970WS for 4 months now. Since the beginning the oven did not hold temperature and food was coming out undercooked. I had the same technician come out three times and replaced bunch of parts with no success. Samsung refused to send a different technician unless I was willing to pay for it. They told me the issue was that I didnt know how to use the oven and that the upper oven was not for baking?!?! Then they told me that I did not understand what customer support was! Really? Thanks for not supporting me, customer support! Im not buying anything else Samsung. I would encourage you to weigh your options carefully!

Food and liquids have seeped under the seals of the glass shelves. How can I get it out? Soaking does not budge it.

Three years ago we bought a Samsung fridge, oven and microwave. First the ice maker stopped working. The first two repair places we called would not work on Samsung. The 3rd guy came out for $90.00 to tell us the ice maker design is poorly designed and cheap. Samsung knows this. The new better designed one is $600.00!!! Two days later our stove stopped heating up. Just waiting for the microwave to stop working now. DONT BUY SAMSUNG APPLIANCES!!!

I wish I did more research and read reviews before getting into a Samsung refrigerator. 2 1/2 years ago, I bought a new refrigerator. Since I was spending more than a $1,000 on a fridge, I expected to last the usual 10 years and did not buy the guarantee. Well, I had problems with the refrigerator from day 1. A week after it was delivered I had to call service because of problems with the ice maker. After that service was called three more times with same problems. Motor is out now. Of course Samsung said you are out of luck since you did not pay $400 extra for the guarantee. I explained to them that is a persisting problem but they just say you are out of luck. Horrible customer service and worse product I ever spend money on. My washer and dryer are from another brand and I had them for more than 10 years. I will never buy a Samsung product again and will make sure my friends and family never buy a Samsung product either. Do yourself a favor and skip Samsung.

Ive had this refrigerator for approximately 2 years and during this time the ice maker has gone out twice. In June of 2015 I paid to have a new ice maker installed as the old one stopped making ice. Just over three months later the ice maker went out again and I missed the warranty date by three days, so Im asked to pay another $495 for a new one. I have had several refrigerators and never had an ice maker go out until I purchased this Samsung. I feel Samsung owes me the cost of this ice maker. Your response to this would be appreciated.

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it. So, I still have a rusting fridge in my kitchen. Then 3 weeks ago I came down to our kitchen to leave for work to find our kitchen floor absolutely flooded. The ice maker valve had apparently broken causing our water supply to kick water out of the fridge into the kitchen while we slept. The first technician (suggested by Samsung Helpline) could not identify the problem but said he would replace the inlet valve, ice maker and mother board for approximately $450.00. Not to mention we had to pay him $45 simply to come inspect the refrigerator. We chose not to have him touch the fridge since his shotgun approach to the problem did not make sense to us but were out the $45.00. The second technician identified the valve as the problem and between part/labor we paid about $240.00. So far no more floods and the ice maker is still working. We purchased this refrigerator because of its nice appearance and based on our understanding of Samsung’s reputation which I thought would translate to a reliable product - a decision I clearly regret. Im clearly disappointed in Samsung as I had faith their product would be more reliable and/or their service more professional. Im also disappointed in myself because the refrigerator I purchased 15 years from a different company and havent had to put a cent into is purring right along in my garage and regret not showing more loyalty to that company.

For the fourth time the in-door ice maker has stopped dispensing ice. When we remove the ice tray, there is a large chunk of ice in the back of the ice maker. We defrost and reinstall the ice dispenser and it works for a month or so, then freezes up again. Very frustrating. The refrigerator is less than one year old, the 31 cu.ft. French Door model.

10 months after purchase contacted Samsung 11 months after purchase. Convection fan quit working. Oven wont reach temperature set for oven for example set for 400 but real temperature is 310. Does not cook properly due to oven problem and when it does cook it cooks unevenly. Cooked a meal and turned off oven. Came back 1/2 hour later, glass top was so hot that I could not put my hand on the glass top. I opened the oven door to cool it off and heat pour out of the oven for about 10 minutes (in pulses) and had to switch off breaker in electrical panel. Every so often when temperatures are not working properly the breaker has to be switched off and then on again to reset everything. Call center people generally dont know what they are talking to. Went through them several times then finally got a repair man to visit us. Had to run him down about 3 weeks later and he didnt remember coming to our house and the parts were not ordered.Back to Call Center, general runaround again. Had to check progress a couple of times online. Got very stupid and uninformed answers from them. Finally bugged them long enough that The Presidents Office called and said they would replace the stove. When I asked approximately how long she couldnt tell me.... 10 days or 2 weeks. Would be couriered to our home from their warehouse.....4 hours away??? 10 days later did a follow up and got an e-mail back: This e-mail is to remind you to return your Samsung NE595R0ABWW/AC/ SN: J0WG7DCC - It has been over 7 days and we still have not received the product. If you already sent your defective unit, please disregard this e-mail. Please be sure to return your set as soon as possible to the following address with the prepaid shipping label we e-mailed you.Never received the e-mail the phantom e-mail with shipping label (Why would I ship the stove out without the replacement being here). I phoned the repair station to where I was suppose to send the stove, it was 1 1/2 hours away and it would go right by one of their other stores only 40 minutes from our home. Next e-mail gave me the 1-800 number to phone again, they would help me. And the circle of denial has begun again. There is no honor here because they have not honored their contract (warranty) with the consumer.

We bought our house and we thought we spend a good amount of money extra buying samsung appliances. We spend $3000 for a refrigerator, stove, everything in the kitchen, but just little over a year the fridge broke two parts, replace, and $400 later was working fine till 1 year and 2 months later again another part broke, another $350. And now just over a year later the part that was replace the first time went bad, $450 more. Im just sick of it. I never saw a worst appliance than this one. I call samsung the first time to ask few questions and they were very rude to me because my warranty was one month over. Now Im extremely mad about all the money we spend on this piece of plastic and that is why Im writing this review. If you need a good refrigerator dont buy samsung. Im not the first to say this. Please there is a cheaper and better appliances. Dont waste your money, energy and time on this brand!!!!

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowes and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

I purchased model #RF25HMEDBSR in 2015. To date Ive had to have it serviced three times at a cost to me of $900. I have been waiting since July 27 for more repairs for the same issues and they cant get anyone to do my repair until Aug 27. The ice maker and cooling issues are defects that have been around since 2006. Samsungs customer service is horrible! They have been giving some refunds for their faulty refrigerators but it can take months of waiting and countless hour on the phone with them, if you can get to a human. I love the design of this unit but having to pay $900 in service fees is unacceptable. Avoid at all costs!!!

Samsung Refrigerator Model RF217ACWP/XAA Paint Peeling Handles - This refrigerator has been a nightmare. First the ice maker did not work properly. Then the top handles peeled and were replaced. Now the freezer freezes ice cream like a brick on the lowest setting. And again we have to not only replace the handles that were already replaced on the top, but we also have to replace the handles on the bottom. Samsung led us to believe that we had options of replacing the refrigerator or refund but then denied us and said they would fix it. I got a call today and they said it was cosmetic so I would have to pay to replace the handles that were ordered and ready to be installed. I am furious. I contacted the CEOs office by email and will continue to update my progress.

After two years, my Samsung SRS594HNSS two-door fridge started to freeze over on the left inside vent. It stopped working shortly after. I had the fridge for 2 1/2 years. When I contacted Samsung, who put me on to their agent, he installed a kit which cost me with labor $AU250. It took five weeks for the kit to come and it was over two months before the job was done. The fridge is now freezing over again. Samsung said it was out of warranty. I told Samsung that no one would buy an expensive fridge that would only last 2 1/2 years. It has been four months now since I contacted Samsung and their agent and the fridge is now 2 years and ten months old. I rang Samsung and they said the kit was under warranty and to call their agent again. The agent wants to charge me all over again for the labor. The agent for Samsung said that he had installed lots of these kits and never had any trouble, which makes me think it is a fault in the fridge. Samsung said it wasnt. Why the kit then? The complaints department staff were courteous and helpful. I realize it is not their fault, but a company policy. I had to buy another fridge during the hot Australian summer while waiting for the repair to be done. I am disappointed with Samsung as I have bought their products before including an expensive washing machine. I wont be buying any Samsung products from now on if they dont do the right thing by me.

I just logged in to see if anything had changed. I purchased the Samsung set electric stove, fridge, dishwasher, microwave and washer dryer. This was for our winter home and used only 6 months a year. So other than entertaining these appliances do not get used. After reading these reviews Im feeling very lucky. After two years we are on our second stovetop that has exploded (and not covered by warranty). The top is so bad you can slice your hand open just by cleaning. The stove light stays on hot permanently, the cleaning feature has never worked, the heat is never even and the funniest thing is that the first time I cleaned it with Windex all of the numbers came off the dials. When I called them they agreed to cover it, wasted my time by sending out a repairman who then called me a liar and said I had broken the stove. I have never heard of such unethical handling in my life. I own apartments and have never had this problem with good old American products. And I will never shop at the store I purchased this at because they carried and supported such a horrible product.

The top rack has a section that is corroding and rusting. The dishwasher is just one year old. Customer service claims it is physical damage and they will not replace the rack. We put cups on the rack so that clearly could not be physical damage to cause corrosion and rust. Their products are junk. Do not buy Samsung. They are cheap products and they have terrible customer service.

$2900 Samsung french door refrigerator. Ice maker failed a little over a year after we bought it. I would have to remove the ice bin and use a blow dryer to melt ice buildup internally in the back of the freezer for about an hour each month to get the ice maker to make ice. Customer service was no help. Technician said it would cost $500 to fix. Refrigerator stopped cooling after two and one-half years. It would cost nearly $1000 to repair. Replaced it and will never buy another Samsung product.

Where do I start? We purchased this refrigerator (4 Door Model RF23J9011SR) at the end of Dec. 2016. Within 7 months we had problems with the ice maker inside the refrigerator. No ice would dispense, all frozen up inside. Samsung replaced all of the ice maker parts except the cube box. Well it worked long enough to get past its warranty, then it failed again. The second time I could not even pull the ice maker drawer out. As it turns out the parts they replace were the old style original ones that were defective. He replaced all of the parts with the new Samsung updated parts, at a cost of 328 dollars to me. I paid then called Samsung. After almost an hour on the phone they agreed to give me a one time warranty extension.While the second tech was here I told him that the refrigerator seemed warm, and the thermometer I had in it said 48 degrees... Clearly not 34 like stated on the door display. He tried to tell me that my new refrigerator thermometer was not accurate (brand new, only days old) and that I had a tear in the door seal. I would call it a small slice. He said it wasn’t cooling because the tear (less than 3/8 of an inch) was letting warm air in. It needed a new door seal, Ok. I said, Replace it. Then he said he had to order it and come out in a couple days. Came out, put the new seal on the refrigerator, still was at 48-50 degrees. It wasn’t the problem. Called again for service. Tech came out, spent almost two hours here trying to figure out why the top refrigerator wasnt getting cold. Turned out the compressor and all of the Freon lines are bad, they all needed replacing. He informed me it was a 3 hour job and that another tech would be out in 2 days.I still have no upper refrigerator. The whole process has reached week three. I called Samsung and demanded a new refrigerator replacement...they said no (no surprise) and that I had to have the tech do the compressor and Freon line repairs. Because the parts had been ordered, the guy just left 10 mins. ago. Keep in mind that my refrigerator isn’t even two years old... Wow I sure am excited about its future and what I can expect. In closing...DONT EVER BUY ANY SAMSUNG REFRIGERATOR!! It’s like an Edsel. It looked good but wasn’t all that great of a car. What you read online is true, they are JUNK!!! Samsung customer service is a joke all yes and good and feel real sorry for you. They have heard it all before and could really care less once the great one warranty has expired. One year warranty on a almost 3,000 dollar counter depth refrigerator. SHAME ON YOU SAMSUNG!

I purchased model RF260BEAEBC/AA in June 2105. Now waiting on my 5th service call. Each call requires 1-2 week wait for service. I have had two compressors and expect another. All my food is lost yet again. Samsung tells me they never replace as long as they can continue repairing. I am so frustrated. I cannot afford a new replacement and have now considered getting a good used one on Craigslist. I paid thousands and cannot get a working refrigerator.

In Nov 2016 I purchased a Samsung Dishwasher. I was having some remodelling done and did not have the dishwasher installed until shortly before Christmas. Model # DW80j7550US/AA. The dishwasher never completed a cycle, and never washed appropriately. With Christmas business I called Samsung shortly after the holidays to schedule repair. This is a brand new dishwasher! Scheduling service was complicated because when I called in (Dominican Republic) the washer was not under warranty - brand new. After emailing the bill of sale and many other hoops the dishwasher was scheduled for service. On 1/16/2017 NISI sent out a service technician who diagnosed it needs a new part. This part should take about 3 weeks. I called NISI on 2/27, left a message and also sent a text (his requested method of contact).Today 3/9 after not getting a reply with 3 calls and 2 texts I finally get a text from him stating call the technician with a cell number. I stalled the cell and sent a text. No reply. I have since contacted Samsung and received a new 41 number and hopefully will hear back. The upside of this situation is that I had a Samsung refrigerator scheduled for delivery. I quickly cancelled. Buyer please beware. I wish I would have googled these reviews first. I will never ever purchase a Samsung product and will tell anyone that I come into contact with. Unbelievably awful!!!

Bought my Samsung Stainless Steel Gas slide-in range #NX58H9500WS on March 26, 2016. Last week after the holidays on 12/27/17 decided to use the self cleaning oven for very first time (oven was only lightly soiled). I picked the short 2hr cycle since it was the first time using the cleaning feature. About an hour later noticed the display lights were all off and oven was not running. Oven door was locked. The knobs and display panel were hot. Waited for it to cool down for hours. Nothing changed. Luckily the stove top still worked! Called PC Richards for my extended warranty service. A week later the repair tech came and said he has seen this problem many times before and that it is a known design flaw of the range and suggested I clean the stove manually from now on! I couldn’t believe what I was hearing - after spending over $2000.00 on a new range I am supposed to clean it by hand? The tech ordered the 3 hidden thermal fuses and will return to repair when they come in. If that does not unlock the oven door he states it could be that the motherboard was also fried and need to be replaced. Luckily I have an extended warranty but if I attempt to use the self clean again will this happen all over again. I will be contacting Samsung for the answer. I am 60 yrs old and have never had to clean any oven manually before and don’t intend to start now! Apparently this is a known flaw and this product should be recalled by Samsung. I will wait until the tech returns with the parts (hopefully within another 2 weeks) and everything is fixed and then intend to contact Samsung again. This is a major inconvenience, not having an oven for at least 3-4 weeks. I hear the customer service and satisfaction at Samsung is less than adequate but I am relentless and will not accept this situation. I will keep you posted.

I bought a 4 piece package consisting of Refrigerator, Dishwasher, Stove and Microwave. The Microwave was delivered with a scratch down the front. It will take 8 weeks to re-order. The Dishwasher requires a special water valve that ONLY Samsung sells separately. ie: You need a Samsung installer to deal with the issue since Home Depot, Lowes and local hardware stores have never seen this type of valve. The stove top blister after the first time. After a visit from their tech people they stated.... Thats the way it works and its normal. So after three meals, the top burners look like its 15 years old. Its a piece of crap. Dealing with their customer service is a joke. The only word they know is NO.

This is the worst company ever! The reason they only give you one year warranty is because they know their stuff is going to break down immediately afterwards and then you’re out of warranty. Every time these things that break down are ONLY very large electronic items that aren’t covered-so stay clear of this brand. I have now experienced a problem with the dishwasher and the refrigerator and theyre less than three years old.

We purchased a Samsung refrigerator May, 2015. I want to keep others from making the same mistake. I would not buy any Samsung product, ever! This has been a piece of junk from the start and Samsung totally excludes themselves from any contact. The ice maker has not worked correctly from the beginning. They replaced it in the first year and it still hasnt worked properly. I would highly recommend people to buy anything other than Samsung.

So, I purchase my house in May with all new appliances. I notice from the get-go that the refrig. didnt seem to cool enough for my taste. I thought it was just me, but by the end of May I was already having more issues with the refrigerator. The fan was making a horrible sound. By the time the tech showed up which was over a week later. The fan had stopped working and I had to get rid of all the food. He replaced the sensor and water line. It has now been a week since then and my fan is starting to make the sound again. I called the tech because his phone number was on the receipt he left me. He told me that I had to go back to Samsung and start the process all over. So, that means all my food will spoil again! Do not buy this refrigerator!

Model RF220NCTABC/AA - cracking noise from doors. The problem with the doors is not exactly in the hinges themselves. There are two plastic pieces: one black in the top next to the hinge, another white in the bottom next to the hinges. These parts have the function of toggle-close the doors and unfortunately are not of the right quality. They are each attached to the door with one Phillips screw. If any of them breaks, you get the crack sound. I just removed the one on the bottom right and the problem went away. Your technicians answering the phone should be trained on that and even if the refrigerator was bought more than one year ago, send customers these parts for free. Probably the postage will be more expensive than the parts.

I had a very bad experience with all of my home appliances. All Samsung especially, fridge and washing machine. I bought all my new house appliances from Samsung just only a year ago and now the washer and fridge are completely broken. Samsung customer service sent to my house a technician who came to fix it 4 times. Each time he said I have to change a certain part of washing machine. He has replaced everything in washer (board - hose - door assembly - filters) and finally he said, It’s manufacturing problem and you have to ask Samsung customer service to replace it or compensate you, but now and after 2 months of suffering with them, they refused and they want to try again to fix it. The customer service said, This is our policy to try many times. I can’t believe myself. It is a bad system for bad company. I do not advise anyone to deal with this deceptive company.

I purchased my dishwasher and had it installed. After two washes the washer started leaking. We called customer service and after many attempts of scheduling and cancelling because theyre too stupid to confirm an appoint or called the correct number, they came. The technician told us that the panel was not sealed properly and that he would come back and get it fixed or would replace with a new one. The following appointment attempt, they called on me at the very last min and asked to come another. They told me 10:30-11:30 but instead came at 5pm. Another technician came this time but instead of fixing it, he blamed on the height adjustment screw removal and thats why the washer was leaking.What kind of ridiculous excuse is that because its not even related!? They refuse to fix my washer but what kind of crap machine breaks after two washes? Reassure that I will never buy a Samsung product again. I would make sure to make everyone knows about this. I would rather buy LG or GE instead of this crappy, poor service Samsung brand!

I got the dreaded SE error message and went online because there is no troubleshooting article in the booklet. Did the Fix from a YOUTUBE video... and also learned from YOUTUBE videos that Samsung was providing new keypads on these because it was such a known defect. So I called Samsung... and was told that indeed they are NOT doing that... that I needed to contact the local repair person. So I did... and he told me to call Samsung again and lie to them that I was worried my microwave was going to burn down my house... thus forcing them to provide the free part (and service to install). So, all that to say that I wish I had purchased some other brand of microwave... note taken.

My husband and I purchased a side by side refrigerator from this company less than 4 years ago. The Motherboard has went on this refrigerator twice, we had it replace less than 7 months ago and now it has to be replaced again. This refrigerator is the biggest piece of junk ever. If you buy a product from this company dont expect them to stand behind their products whatsoever. They offer no help or solutions. I will never, ever buy a Samsung product again in my lifetime. If any of you out there are thinking about it please do not purchase their products. Shame on them for making this kind of a product and not standing behind it. It will now be my mission in life to make sure everyone knows about this company. I am not just starting here, I will be going much further with all of this. This company does not care at all about its customers and I think everyone should know this before purchasing anything from them again.

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

Beautiful on the outside JUNK on the INSIDE - Just built by 4 year olds - NO QC - if you are Lucky might run for ever BUT most are not Lucky. Bought a Samsung RF18 for my RV - got it in and running - used it two weeks and turned it off. Next year (NOW OUT OF WARRANTY) only the freezer worked. Spent 10 hours with three different service Techs to determine there was a Short in the fan wiring that could not be Fixed! Out of Warranty and Not Serviceable - Did I mention it was JUNK. Do not Buy SAMSUNG - you have been warned! Wish I was.

I purchased a Samsung Refrigerator Model # RFG293HARS after my home was destroyed by Hurricane Sandy. After 4 months, I noticed 2 small rows of rust on the freezer door. The rows run vertically and are parallel to each other. They seemed to have been caused when the steel was being rolled or somewhere in the manufacturing process. The spots have started to show signs of rust also. When I contacted Samsung (it took many attempts to get a ticket #), I was told it is a cosmetic problem and not covered. I explained that it was something in the manufacturing process and they could care less. They offered to send a tech out and charge me for the tech. I refused. I am next contacted NYC Dept of Consumer Affairs.

Remodeled kitchen at the Shore. Bought Samsung Refrigerator and dishwasher. After reading Consumer report. Right off the bat dishes were always wet, never dried, had to hand dry. Called Samsung and was told to turn my hot water heater up and use on sanitize and heavy load settings. (This is great way to save energy.) This really did not accomplish much. Dishes still wet, still had to be dried by hand. This dishwasher is only used on weekends in the summer maybe at most it was used 20 times the first year. Second summer by 4th of July used around 6 times and a grinding noise started. Not all the time but at end of cycle. Called repair person (independent) 4 people refused to work on Samsung. I found one repair person who I paid $200 dollars to come and he told me I needed a new motor, which would be upward of $300. Washed the dishes for the remainder of that year. Third summer, called Sears, got a service contract for all products purchased from them, $300. Sears came and replaced pump, and said there was lots of plastic rack clips in pump, we counted 4. I never raise or lower the rack. The clips broke from just simply pulling it out and pushing it back. I was instructed to do this gently. That was 4 weeks ago. SE light came on and dishwasher stopped, after at tops 6 uses and gently moving the rack back and forth running hot water for 3-4 min. until very hot before turning on dishwasher at heavy and sanitize load. After a two week wait for service and another week for parts Sears is scheduled to come and replace pump and motor and all the rack clips. This will still be under my repair agreement with Sears (thank Goodness). So far my 3 year old Samsung DMR78DHS $800 plus delivery and installation has cost me $500. That is $1300. divided by the times used 30 = $43.33 each times it has been used. WOW!!! Not counting energy cost. I have no expectation that this scheduled repair will last. I hope it will until the end of summer and I will plan on buying a new dishwasher. I will under no circumstance buy another Samsung product. I wouldnt pay sales tax on another Samsung product if they gave me one. Not worth the trouble.

Do not buy any Samsung products. We purchased this refrigerator with ice maker. BIG MISTAKE. Samsung knows their ice makers dont work. So even if they give you a new refrigerator (Samsung) it still will not work. We have had 4 service calls and the repair only lasts about a month. DO NOT BUY ANYTHING THAT IS A SAMSUNG PRODUCT EVER. WHATEVER THE PRODUCT IS. THEIR QUALITY CONTROL IS NOTHING.

I love my fridge and the screen on the front where I can leave notes to the family. Only thing I cant figure is why make such a big refrigerator with a tiny ice container. We fill 3 or 4 glasses and ice is gone. Not big enough for a family. And its a big fridge but not a lot of space. All I can say is make a bigger ice maker and tray.

My Samsung refrigerator was ordered from Home Depot and scheduled for delivery on 12/2/2013 by 11am. At noon on 12/2/2013, I called Samsung at 855-681-6917 to find out what the delay was. I was told by Samsung that the delivery date had been moved to 12/3/2013 and given no reason for the delay. Later, I received the automated call telling me my new delivery time on 12/3/2013. At 9:30am on 12/3/2013, a representative named Trey from Samsung told me that my unit was damaged and would not be delivered. He would get back with me within 48 hours to let me know my new delivery date. Well, no one called so I called them three days later to find out the status of my delivery. They said it would be 3/4/2014 before I could get my new fridge. Sorry guys, but no one keeps my money for 3 months with no performance. I will cancel my order on 12/9/2013. Also note that when I place the fridge in my shopping cart on the Home Depot site, it shows an estimated delivery date in January. Whats wrong with this picture??? Its a big fat lie. Samsung has a problem delivering and I dont know why. I cant imagine what service would be like after the sale. Im done with Samsung appliances.

The SE error occurred on a two-year-old over-the-stove microwave. The same thing - unplug, worked for a short time and then nothing but an SE error since. The TV has been a problem as well. Luckily, I had a warranty. But it is less than a year old and I had the entire rear component replaced. Now there is a line on the middle of the picture that will not go away. I think they are just selling junk.

Please Please Please DO NOT BUY SAMSUNG REFRIGERATORS. They are nothing but problems. We purchase a Samsung mod # RF28K9380SG back on 06/10/2016 and pay $3,800.00 Dlls the unit friezes at the fridge, and just not work properly. The service tech came to my home tried to fix 3 times change some parts and the problem never was fix. We call Samsung all these times and they give us the run around, and we ask for a replacement because they cant fix the unit and they insist on send the tech again and again. Note, we call Samsung just 2 months after we purchased the unit. Also note the only have one month left and then the guarantee will expire. Samsung is paying the game because they know we will not have a way to have service the unit unless pay for it. PLEASE PLEASE HELP and do not buy Samsung products. Please if someone have any ideas. Thanks.

The only complaints I have is that the ice maker could be more efficient and that it could produce more ice. Also, the refrigerator makes an occasional noise as if the ice maker is having to work harder than it should. I have a warranty but I have not invoked it since the ice maker does work. Also, the machine keeps my food very cold.

Very disappointed with Samsung microwave and lack of support for this widely reported issue. Microwave failed after 1.5 years which is pathetic. They may make decent phone, but stay away from their appliance if you know what is good for you.

The Samsung stove has a lot of temperature controls for different cooking. The convection oven performance is great, food comes out perfectly, and evenly, browned. There is a griddle which grills, also great for pancakes, bacon, eggs. Large enough to hold all at the same time. Yes I love my Samsung range.

Products do not last. My microwave has broken down twice and washing machine and both cost more to fix than buying a new one. Have replaced washer with a Maytag and still waiting to replace the microwave.

Good size refrigerator, fits large platters with ease, stainless steel outside not as easy to keep clean with teenagers fingers as I would have thought.

Five weeks ago the light bulb lens protective cover on the Over the Range microwave shattered and the glass shards were found on the electric range cooktop. The bulb was also burnt out. I ordered a replacement lens and installed it, and I also replaced BOTH bulbs. A few days ago, the same thing happened, but it was more serious. When the protective lens shattered, the pieces of glass fell into our skillet on the range top, and the bulb again was burnt out. We contacted Samsung on their website. They stated that because the warranty had expired, it was up to us to contact a repair person. We disagree. We sent another message.We consider this issue to be a consumer safety issue. Samsung issued us a Ticket Number for further question or concerns when we communicate with Samsung. Ticket Number **. Note: We took pictures but we are having difficulty getting them from our IPad.

Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowes. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration. I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.

I purchased a Samsung French Door freezer on the bottom refrigerator from hhgregg in April 2014. Heres a list of problems... Door handle didnt fit, had to get new doors. Ice maker cubes frost over. Come out cubes and crushed together, water works sporadically. Repairman been here twice, still not repaired. Water filter leaked, flooded kitchen floor. Apparently you have to move the refrigerator out and turn water off at back each time you change filter (never had another refrigerator that required that). Repairman could not roll out because the rollers on bottom of fridge have gone flat and will not roll so requires dolly to move each time you change filter. PIECE OF JUNK!!! Would not buy Samsung ever again!!!

The $3000 refrigerator (RFG297) has door hinges that began to rust within a few months of purchase. The icemaker began to chew up plastic and deposit it into glasses being filled. A replacement bucket that I purchased solved the plastic problem but the dispenser routinely cloves with refrozen chucks of ice.

At what point does a company read these and take action? Purchased Family Hub French Door 2.5 months ago. Freezer failed, lost everything, missed 4 half days of work dealing with 3rd party service companies who didnt know what was wrong or how to fix it. 14 calls with Samsung service department. 12 emails, in the meantime ice machine failed and now the upper fridge area failing. At $2,499 youd think they would care/value the experience and take action, but were on day 38 and still waiting for a remedy. I stood at Home Depot and personally persuaded 7 customers not to buy this fridge and they listened. Your ** product and service cost me lost wages and time during failed service calls so I figured Im only halfway to the break even point of costing you fridge sales. And I realize nobody in your service department gets paid enough to care, but hopefully someone in your product management and marketing team care enough to read reviews.

They dont deserve a star at all. I purchased a Samsung 3-Door Refrigerator on 3/29/2010. The price was $1870 + $199.99 for their premium service plan by new and some other small fees. The grand total was $2,266.97. 18 months later, my refrigerator stopped working. I called the service plan center and they sent out a repair person from A&E. The service guy replaced the motherboard and told me that will fix my problems. A few days later, my ice maker was not working. I called the service center and they sent out the repairman from A&E. The repair guy ordered a new ice maker and told me this should fix my problem. Well, that didnt. The service center and I have been going through this cycle for over 3 months and my refrigerator is still broken. My contract states that after 3 calls for the same problem, they will consider it to be a lemon and replace it. I have yet to get my refrigerator fixed or replaced. Please help me stop this fraud from happening.

We were excited to buy our Samsung fridge. It looked nice, was spacious, LED lighting, and more. But we have had a lot of problems with the freezer, and so far, it has not been fully addressed. We have lost food, Samsung repair has been out 2 times, replaced 3 different parts, insulted us on the phone - and yet the freezer still has problems. When this first started, we did not realize the freezer was building up ice on the back of the drawer; this area is not visible. Ice was apparently also building up on the rails. So the freezer had trouble closing, and at some point it stayed open about 1/8 for a few days and we lost all our food. We had no idea this was happening.We had Samsung repair come out and they replaced 2 parts. It is a long story, but we were initially led to believe we would get reimbursed for our food loss; not only did Samsung refuse to do that, but a Samsung employee actually called us, and blamed us. Apparently that person was unaware that Samsungs own repair people had replaced two different parts. Blaming us is an attempt at intimidation, to avoid paying the reimbursement. We have this call recorded on voice mail as well. We had no freezer at all for a whole MONTH - for the Samsung repair process - but I do not get the feeling from anyone I have talked to that Samsung cares about this. And the repair did not fully work.Our problems continue, and we can hear ice dropping. A Samsung employee told us there were no complaints about our model at all, which is hard to believe because when we had Samsung repair come out again, the repairman said there was an actual Service Bulletin out on our model. He replaced another part, so that is 3 different parts replaced. Yet, after this 3rd part was replaced, our freezer continues to drop ice. From extensive observation, it seems likely to me that this is a design problem, for Samsung lower-drawer freezers that have ice cubes in the lower drawer. They overfill the container and fall out of the back. And this is not just my opinion - that the design is at fault - one of the repairmen also talked about this.So its been close to a year now that we have had freezer problems. The way Samsung has treated us - trying to blame us for this, and refusing for a long time to reimburse our food loss - has left us very unhappy with Samsung. They finally did reimburse us recently but only after we went to Twitter, LinkedIn, and other places. We are posting on social media (and on this website) because we want people to know what our experience is. Samsung did not have to treat us this way. I have even started a website also about this, and it has a blog too at: **. I suppose Samsung repair could come out yet again - but if its a defective design, then there is nothing that a repairman can do.Since Samsung seems unable (or unwilling) to help us get this resolved, we will at some point just sell this thing, at a big loss no doubt, and find some other brand of refrigerator. If you want to avoid what we have gone through, I recommend you do NOT buy a Samsung refrigerator - or any other Samsung products, if their customer service in other products is as bad as this!

I bought this Samsung refrigerator and in less than 6 months I had a loud noise coming from the freezer. I had purchased the extended warranty, so I called and the repairman came out and said ice had built up and he used a hair dryer. The same thing happened again and he came out and did the same thing. Now, I am having an ice-maker problem. This refrigerator has given me nothing but problems. I will never again buy a Samsung refrigerator. I have been reading that most of their refrigerators have problems. I will advise my friends and family not to buy these refrigerators.

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

I bought a refrigerator model number DF32FMQDBSR. It has been less than four months and it is already giving me problems. A tech from Samsung came and told me that my refrigerator is not working because its missing pieces, it also seems that this unit was previously used. I have tried to get in touch with a supervisor or manager but no response has been receive. They do not want to replace my unit.

My husband & I have always been happy with Samsung appliances and phones. Our experience with this dishwasher (DW80H993) has been a nightmare! We purchased a Samsung dishwasher at Conns (do NOT shop there!!) and it began to leak within 36 hours. Conns wouldnt replace it because it was more than 24 hours after we purchased it. REALLY? Home Depot & Lowes would have replaced it in a heartbeat. Conns told us to use the Samsung warranty. A&E has been out EIGHT times now and they wont tell Samsung the dishwasher is un-repairable. They keep ordering parts (two parts they ordered TWICE!) and they cant even get the DW to turn on. We purchased the DW mid-January and they tried to fix the leak once. By mid-March, the DW wouldnt even turn on. A&E was at our house AGAIN today and again they wouldnt tell Samsung that the dw wasnt repairable. We have not had a working DW for TWO months now! My husband has told Samsung that he thinks A&E is just stringing them along. Samsung has spent more money on parts and labor than if they just replaced the DW. I deal in Customer Service every day at work. I dont appreciate when people lose their tempers with me. Most things can be taken care of… and you get more with honey than vinegar. So my husband & I have been very patient but that has worn off. We have a $700 ornament in our kitchen. We saved & planned for this DW!!! My husband & I both work long hours and love having our family over on a regular basis. The last thing we want to be doing are a bunch of dishes in the sink. I never feel like the kitchen is clean because there are either dishes in the sink or dishes drying on the counter. Come on Samsung! The DW is not repairable! This has gone on long enough!!

Bought from HHgregg a Samsung stainless package 08/01/13. Delivered and installed it 09/07/13. Everything worked great for a year except the dishwasher (DW80F800 series with stormwash). This dishwasher was why it took a month because it was an upgrade to the one on order but was out of stock. This dishwasher sucks! Not only does it not dry dishes from the beginning when I got it; yes I use the jet dry liquid rinse aid, error messages now keep coming on even after repairman came and replaced the main board (which took almost three weeks of hand-washing dishes), it does not have a heat drying element. $700 piece of **, after reading all the reviews of the same thing happening with lots of other Samsung dishwashers. As one reviewer said, Samsung needs to stick to making cell phones!P.S. I now have another repair order for this 15 month-old dishwasher and if he cant fix it this time Im gonna insist on a re-select from hhgregg and get a more reliable dishwasher.... The fridge, range, and microwave work well so far but STAY AWAY FROM SAMSUNG DISHWASHERS! ...or anything they should make that requires water. God forbid they start making hot tubs!

I remodeled my kitchen and bought all new appliances for continuity. Samsung had a special going on with interest free purchase so bought their refrigerator, dishwasher and microwave. I am having difficulties with their dishwasher and refrigerator. Lets talk about the dishwasher first (model number DW80J3020US). This dishwasher does not work well at all. I pre-rinse before I load and yet it does not wash dishes clean unless on heavy wash with sanitize option. Even then, sometimes the dishes are not clean. I called Samsung customer service and we did some troubleshooting over the phone. That did not work, so she sent someone to look at the dishwasher. The repair man came. He was super rude and short, he turned it on then turned it off and said nothing is wrong with the dishwasher. I need to buy a different dish washing soap. I told him that the soap would not cause the dishes to have black particles on the dishes also that I pre-rinse. He stated that Samsung only recommends the use of one type of soap. Then he told me that if I call to waste his time again then there would be a charge.My refrigerator (model number RF23HCEDBSR/AA) is only one year old and the ice maker is not working. I called Samsung and the customer service rep. stated that I need adjust the leveling of the fridge and check that my water supply is enough to the fridge. She claimed that the front of the fridge must be higher than the back. I did as she told me yet. NO ICE and the water trickles out. I told her this and she insisted that it is my fault. I asked her to send someone out and she said I would be charged. I WOULD NEVER recommend any of Samsungs products to anyone.

Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? Its been over 2 months and now its just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

Just installed this less than a week ago! Ice works but the cubes are cloudy and small. Water wont work AT ALL! Tried all the trouble shooting, took out filter, checked lines (ice works so cant be that) cant turn pressure up any higher. Pissed off! This is nearly a $4000 fridge! Getting someone on the phone is a nightmare! Wheres the class action lawsuit?

Again like many of you who have Samsung french door bottom freezers, mine is now 2 year old and my freezer door will not shut properly because of the accumulation of ice in the bottom floor of freezer. So now in the fall and winter every several months I have to take out the top tray of the freezer and crack the ice behind it, wait till it falls on the floor and then clean it up, then the drawer will close. I have done everything they have told me to try and resolve this problem. Now I guess the next step is to call a repair facility to correct a design flaw of Samsung. I wonder if there is a class action lawsuit out there against Samsung. I would like to get in on it! I have already told many people not to purchase Samsung.

I purchased Samsungs top-of-the-line French-door Refrigerator Model no. RF4287HARS and dishwasher DMT800RHS from Lowes in November 2010. The dishwasher broke down within just a few weeks. It took 3 weeks to get parts, then a week later it broke again. Eleven months after purchase, the LCD panel started acting up on the fridge. Some icons no longer work, and the right side fridge door wont seal very well so items dont stay cold.After several frustrating calls to Lowes for service, I finally got a call from their authorized repair person who told me its not under warranty any more. We argued and I had to call Lowes again where I was assured it is under warranty still. I got another call from the service person telling me Samsung told them its not under warranty. And again, another call to Lowes where I am told its under warranty. The next day, I got a call from Lowes telling me that it was never registered as sold with Samsung so theyre using the manufacturing date for the 1-year warranty date. I had registered the appliances when I bought them but Lowes hadnt bothered to inform Samsung.A day or so later I got another call saying Samsung has now been informed of the sale date and that its under warranty. Now I cant get anybody to work on Samsung. Even their authorized repair centers say they wont work on Samsung appliances anymore because Samsung wont reimburse them for mileage for the numerous trips it takes to repair a Samsung product, extreme difficulty obtaining parts, and Samsung is an extremely slow payer. I talked to Samsung and asked if they would pay for the parts if I paid a service person and they refused. I offered to pay the service centers myself and they refused to even come look at it. I now have a $2,800 piece of junk and it looks like Im going to have to sue Samsung.

I wish I could give less than one star because thats how disgusted I am with my French door Samsung refrigerator. I purchased it about four years ago. After two years I finally figured out that it was icing up in the back and fortunately it was still under a warranty I had purchased with Lowes but it took close to a month to get all the parts etc. Also lost lots of food.Now again 2 years later the same thing. I called Samsung and became even more irate with the callous we dont give a crap attitude. This refrigerator needs to be recalled and Samsung sued because a company with morals would at least attempt to make a better product after so many of the same problems for so many years. This was to hopefully be my last refrigerator and now I cant even afford to fix the stupid thing. You can add me to the class action lawsuit as well and Samsung needs to recall and take responsibility for wasting our money. I also have a child and infant in the house - Im fearful that someone will end up with food poisoning. This is a huge safety issue Samsung!!!Updated on 07/03/2015: I finally threw most of my food away and pulled the plug on the fridge. It took three days but it finally defrosted. I then plugged it back in and for the time being it is cold and working fine. I suspect that I will end up doing this several times this year but as stupid as it sounds Im bound and determined to get a little more use out of it. So if anyone is in the same situation you might try to unplug, defrost it manually and plug it back in. Hope this can help somebody.

Samsung being the best brand name in the market and having a good reputation, we had purchased refrigerator on 24th February, 2015. Model no: 45H5809SLSerial no- Price: 48800/- Merchant name - ALFA Vile- parle West. With reference to the above subject the day from when the day from when the refrigerator had been installed its not functioning properly, the vegetable tray which needs to keep the vegetables fresh is forming Ice and spoiling all the vegetables. There are several occasion wherein the technician have visited our residence to check it but rather than getting a solution for the issue they advise us how to keep and store the vegetables. The main issue of the technicians, whoever visits is that they cant resolve the issue but in return they keep advising us how to use the refrigerator, seems like its the first time that we have purchased the refrigerator and we are unaware of using it.Very sad and disappointed experience that we have faced in these months due to the Samsung refrigerator purchased. I would request the company either youll resolve the issue ASAP or else replace the refrigerator. I have always experienced a good customer satisfaction from Samsung, hoping that youll keep it up to the mark. Kindly please revert ASAP. Thanking you.

I purchased a Samsung refrigerator from Sears 15 months ago. It was the French Door Model # RF31FMESBSR/AA, thinking it was top of the line since it cost $3,000. It is the worst refrigerator ever. The ice maker stopped working after 1 year. The plastic bins are all cracking from holding 1/2 gallon of milk & a few condiments. Samsung does NOTHING to help since the refrigerator starts falling apart just after 1 year. Ive had a GE Profile last 19 years and a Frigidaire last 10 years & still going strong. Samsung charges $160 plus $66 to ship plastic bins that should last more than 15 months. Overpaid to repair the ice maker $200 & now am paying $226 for the bins. The handle on the deli drawer is hanging & they want me to buy a whole new deli drawer. It is the worst customer service, the worst refrigerator, and extremely overpriced.

We noticed the ice cubes were not freezing solid and were clumping. Then it stopped making ice... Then we noticed food was thawing out. Eventually the refrigerator side was no longer staying cool. We paid $125 today to have someone come look at this refrigerator and were told it was a sealed system leak, and would cost a minimum of $1000 to fix. We have had this Samsung model for exactly 5 years and 3 months. Our warranty went out at 5 years. The customer service rep at Samsung told us we could pay $400 for a new 1-year warranty and this would be covered. I am extremely upset that we would have to pay an additional $400. Samsung knows that this is a problem and should agree to pay to fix this. Im considering just getting a new fridge, NOT a Samsung... and telling everyone I know to avoid Samsung. Ive already read many similar stories. Clearly a problem with Samsung and I feel they should own up to it.

My Samsung refrigerator failed when it was less than two years old. The refrigerator does not get cold enough to prevent food from spoiling. Its only 50 degrees inside. The repair cost is more than half the cost of a replacement. I asked Samsung to help with the cost of the repair. Their representative was rude and did not return calls promptly as promised. I think Samsung thinks that by stalling, they will force me to pay the exorbitant repair costs. Instead, I will buy a Whirlpool refrigerator that is made in the USA. No more cheap Chinese junk for me!

I was promised a refund for my unrepairable Samsung refrigerator, and they rescinded that offer. Terrible customer service. People were argumentative. Information was withheld from me. One support person even had the gall to tell me that I should have known the refund procedure. Everyone refused to connect me to a manager. And no manager ever called me back. Speaking with a manager may have cleared up the refund procedure. The whole process was taking over a month, and I was without a working refrigerator. I was never told that there were stipulations attached to the refund, namely that I needed to take pictures of the detached serial number and power cord. They told me to keep the unit until the refund was final. When I asked why, their only answer was that the refund was not final. They NEVER said that I would NOT get the refund without the unit, because at the very end they would ask me to provide picture documentation. They told me I had to dispose of the unit myself, which I had Sears haul it away. Now Samsung is saying GOTCHA! even though we withheld the refund requirements, we still rescind the offer.

We just purchased a brand new dishwasher (water wall system). It is a lemon. I am not surprised since I have read all the complaints about Samsung products. At this moment I am not a happy customer.

I purchased the refrigerator (model RS261MD) on 10-27-10. It was delivered on 12-1-10. On 7-25-2011, Sears Home Services repaired icemaker. It is now 7-4-2013 and the icemaker again threw ice all over the kitchen for the second time. We are a senior couple and the unit has always been taken care of. I have talked to 3 other people with the same refrigerator and same problem. Samsung needs to be held responsible for the products that do not work. But as usual, these companies get away with doing nothing. I am writing a letter to Sears where I purchased the unit. Thank goodness, I purchased the warranty. If not with this repair call, I would be out approximately $500. Shame on Samsung I will never purchase anything with their name on it.

I am on my 3rd Samsung appliance that has gone out or died. They are all 3 1/2 years old. First the refrigerator, then the washer and now the microwave. We bought all our appliances when remodeling. The last episode with the washer just about finished us off. The repair person said it would cost too much to fix so we should think about buying a new one, which we did. Now the microwave? I am over Samsung. Done.

Our dishwasher nightmare continues. We purchased our dishwasher in May 2014 from Lowes, replacing a Kitchenaid. The salesman at Lowes talked us into the Samsung when I specifically said, anything but a Samsung after a terrible experience with their refrigerator. He said that Consumer Reports gave it top ratings and led us to a specific model that had all the features we wanted. We reluctantly bought it but we got a great deal on it. Right after it was installed, there was water left in the bottom after the installer left. I assumed it was because he ran it through some abbreviated cycle so I loaded it, ran the dishes through a cycle and, when I opened it, the water was gone. I thought the problem was solved.About 4 weeks later, I opened the dishwasher to load some dishes and, again, there was standing water in the bottom but the smell was terrible. It was like a combination of old garbage and stagnant water. We called the service department at Lowes because we bought the extended service plan on the dishwasher. The man from A & E came over, looked it over and said - to make it so I did not have to pay for a service call - we will say it was food in the disposal and told me to buy a product called Affresh and use it once a month in the dishwasher. A few days later, I ran one of the Affresh treatments in the dishwasher and for 2-3 days, the dishwasher was fine. No smell, no water in the bottom. But then the smell came back.About a month later, another service man came from A & E and told me that there was nothing he could do about it because the problem was that the dishwasher was draining through my garbage disposal, and the water and smells were backing up from that. He told us we needed a plumber to put in another drain for the dishwasher! REALLY? This is the third dishwasher weve had in this home and the first that we have experienced problems like this with!We went to Lowes to talk to someone and were sent to someone in installation. There, another installer was sent to my house to take a look and he removed a loop that was in the flexible tube from the dishwasher to the garbage disposal. This seemed to stop the water problem. But the smell is still awful! A few nights ago I was loading dishes and my husband walked into the kitchen (about 20 feet away) and he asked me what that terrible smell was!I am trying to be patient and give Lowes a chance to help. I am trying to believe that Samsung will do the right thing. I am losing my patience and my faith. I am afraid to try any of the usual things like white vinegar, Borax, or anything else because the machine is only 6 months old. No more Samsung products for us. Not worth any amount of money saved for the problems they deliver!

Updated on 06/16/2019: Well, hello folks! It’s been a couple of years since I last posted. Still the same old fridge complaints. The repair guy has been here at least 4 more times since 2017. Same repairs, circuit boards, etc. THIS time he said Non-Repairable! But it’s ok, the company said they would send a check for 800 dollars. Seems they subtract the prior repairs from your purchase price!! How clever!! Which means the extended warranty is a joke! Hey!! Guess what! I paid a lot more than $800! I now am so sick of Samsung, that I will never, never again be so foolish. Btw the Samsung microwave has been just as bad. This has got to stop. These companies are not concerned about longevity, just sales. I’m ashamed of them.Original Review: Well, fridge is blowing the circuit breaker again. 2nd time in less than 2 yrs. Took 2 mos. the first time to get it fixed, wonder how long this time? H. H. Gregg in Cincinnati is now out of business, although they wasnt much help in the first place, and ext. warranty is dragging their feet again. All brand new appliances after we got our new house, fridge, stove, dishwasher, microwave, washer, etc. controls on the stove never have worked right. Anything below 3 on the burners may work, may not. I wish I just had a fridge that cooled, let alone the icemaker working. Supposedly a couple circuit boards went bad the 1st time, and its doing the same thing this time. So we are patiently waiting for a serviceman to call back, meantime living out of a couple of coolers. BUYING SAMSUNG WAS WITHOUT A DOUBT the BIGGEST MISTAKE OF OUR LIVES!!! This company doesnt care about ANYTHING, except selling you a bill of goods! Well, they sold me once, but NEVER again. I thought they were a good company. Apparently not.

Samsung has the warranty service out of any company I have ever dealt with. From making numerous phone calls, being placed on extended hold, failed promises of return calls, not to mention the refrigerator is not even a year old. I have been calling for a week with no results in sight. If you are researching products prior to a purchase, please read all the complaints on the manufacturers warranty and most important Service. BUYER BEWARE: DO NOT PURCHASE A SAMSUNG KITCHEN APPLIANCE. You will regret your decision. CASE # **: My refrigerator failed a week ago, lost hundreds of dollars in food, water damages to surrounding cabinet. I have made numerous calls and been transferred to several departments with no relief in sight.

I bought both a Samsung refrigerator and dishwasher in stainless steel at local Big Box store. Both have proven to be the worst quality appliance I have ever owned. The 4 door refrigerator was quite expensive and has a great look, but it continually drips water from the ice-maker opening. It also smudges with prints and are almost possible to remove the mottling. The dishwasher also looks good but does not dry the dishes. I am very disappointed with this several thousand dollar purchase. Buyer beware on both!

ICE MAKER compartment freezes up every 2-3 weeks. Must defrost and reset to get working again. This has been going on for last 2 years on a 5 year old fridge. Samsung COULD NOT CARE LESS. Out of warranty, out of warranty, out of warranty. Sorry for the inconvenience, here’s a phone number of a repairman. This design defect is widely publicized on social media. I asked Samsung if there is a cure for this I’d gladly fix it myself but they WILL NOT SHARE this information. I’m done with anything Samsung makes. Their service is a joke.

I have a Samsung French Door refrigerator in white and just started noticing what at first looked like food or grime on the front left door at the bottom of the ice maker where it fits into the door. I started cleaning it and couldnt believe it - it was RUST! I have never seen rust on a new refrigerator. I purchased it in Jan 2013 from Pacific Sales. The ice maker drips constantly and the fridge makes a loud buzzing noise sometimes. I wanted to see if anyone else was having this same trouble before I call Samsung, and I can see that a lot of customers have the exact same problems as me. Im not sure what to do at this point because I know its out of warranty now. Another possibly dangerous situation - now that the paint is coming off where the rust is, Ive already shocked myself touching where the bare metal is. I wonder, could I (or my kids) get electrocuted if theres a drop of water on the metal when we touch it? Hummmmmm???

I purchased a Samsung Chef Edition Refrigerator (RF34H9960S4) a little less than a year ago. These are not cheap fridges. Both shelves on the right door are cracking in the middle. When I called they informed me that they dont replace personally damaged items. If using the shelves may lead to personally damaging them, we shouldnt use them. I now have to pay for new shelves, that most likely will crack again. Please think very hard about whether you want to purchase this item.

Purchased new in Dec. 2013 for $1150. Since new it has had two thermostats, upper cooler doors(?), lower cooler doors(?), fan motor, and ice maker replaced, very little of it under warranty. Hands down the worst service history of any appliance ever purchased. I dont care much about having to create an account to warn other consumers about the poor quality of Samsung refrigerators.

I have a Samsung RF 217 French door bottom freezer model. It is only 5 years old. 3 months ago water accumulated in the vegetable bins. The repair guy came and hair-dried the frozen water pipe. Now, the freezer has frozen-up. I called the repair guy. He just came but said he could not find a parking space so would not be available!!!!! He said he would call and come back. Well... no way. Electricians, plumbers etc find parking. This is A&E Repair for Samsung. Really bad Samsung so I will not buy anything Samsung. I am trashing this piece of junk and ordering a new fridge.

I am really enjoying my stove/oven. It is very sleek and nice looking. It is easy to use and to keep clean. The oven bakes very evenly. The only thing that is a little harder to clean are the grates.

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating oh we sent the stove Korea for inspection first. Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? Im not done with Samsung yet. Im not a quitter!!!

I have the same range that was just on the news, it turns on too easy, we have also noticed any touching of the knobs and the top burners turn on. THIS IS DEFINITELY GOING TO GET SOMEONE BURNED OR, BURN SOMEONES HOME DOWN!!! I love the range, my wife loves the range, but it is highly dangerous. Lean on it, brush against it, and the top burner is on!!!

BUYER BEWARE!!! “Stainless steel” is a hoax!!! RUST bleeding through on doors and drawer after 1 year-- not covered in HD’s Protection Plan!!! I purchased an attractive Samsung fridge on December 29, 2016 at the Conshohocken Home Depot -- HD ref # ** 33- Wide, 18 cu. ft. Counter Depth French Door Refrigerator. It fit perfectly for my kitchen design. Home Depot delivered months later, and I started using the fridge in May of 2017. However, after one year I noticed spots of rust bleeding through on the sides and front of the top two doors, and on the top of the drawer, as well. As recommended, I clean the fridge with mild soap and water. I called HD Customer Service. The “finish” is not covered in the HD Protection Plan. They called Samsung. Samsung won’t do anything because the one-year warranty expired. So, there’s nothing to do except grin and bear it. Well, there’s no grin on my face -- pretty outrageous!

Our experience with a Samsung fridge (less than 2 years old) similar to everyone elses. Started with the ice maker not working to now the main fridge compartment not working. Had it repaired but was told by the repairman that he couldnt say for certain that the fix was permanent. He was right. This product is an expensive piece of junk!